Got rid of them years ago. Virgin prepaid is OK.

Delayed messages sometimes up to 4 hours late being received and sent. Bad reception in the middle of Melbourne CBD

I had to be rushed to hospital and couldnt get my husband on his mobile

just terrible service, my wife is with Optus, I am going with them soon as my present credit runs out (if not before)

I cant send my friends imortant texts, or recieve any

SHIT RECEPTION SHIT SERVICE MOBILE INTERNET DOES NOT WORK

Was on the phone to the hospital for an emergency and it cut out.
Close the network down...it's a joke!!!

Am joining Telstra, as someone's life is not worth the $5 a month I'd save being with a useless network.

I have been on here reading so many ppls stories and the pain they have gone through.
Personally I feel it was a massive mistake for Vodafone to agree to this merger of 3 and Voda. clearly they didnt and still dont have this capacity in place nor there is no structure for there company which has resulted in very upset and angry customers.
I speak as I am a previous employee of VF before the merger and let me tell you, after the merger went through not only customers were being affected as there was no transperency to there existing customers but staff had suffered through this all.

All staff went through a re apply stage and well most ppl were made redundant and when they had to go back in for there feedback sessions alot of ppl were given no reasons as to why they didnt make the cut.

Excuses were made such as "Unfortunatley you have too much happening in your personal life" or that we wish you best of luck!! Really? F#$K OFF!!

I for one am very glad this site has come up as not only on the inside and back end was crap but once and for all all customers and the Australian people can see how this merger clearly should not have happened.

I have many friends on the network along with myself and the amount of drop outs or call failed I get in my house is ridiculous.

Vodafone take back your stores and get rid of 3 you let them enter a merger with a $350 Million debt over there heads.... What were you thinking???

It saddens me to say this but after being a customer for over 12 years with Vodafone I am going to Telstra as this coverage and BS that has been going on for close to 2yrs is absolutely that BullShit!!!

total mess useless

everything about this mob seems to be incompetent

I live on Phillip Island 5kms from the centre of town and 5 kms from the world renowned Grand Prix track. Can only get reception inside if the wind is blowing in the right direction. Turn on 3G ... nothing. The veranda is the best place but never full bars - rug up for those cold winter nights.
Previously lived in Morwell in the Latrobe Valley. Depending on what end of the house I was in I got two different cell transponders - nice, no problems.
Only reason staying with them is the reasonable deal for pre-paid.
All in all, if there was real competition I would change but after three years I guess I'm used to standing outside to use a basic technology.

Weak and we should be paid for using vinaphone

The reception is really bad. I cant even make phone calls in my own house. This is first time in the 10 years of living there that I get such little reception. It is also the last time I will use vodafone ever unless this problem is resolved.

When i signed up for my 2 year contract 2 months ago with a brand new iphone 4 i was not told:

*That everytime i need to call customer service i would have to wait 2 hours on average for someone to answer my call.

*That half my calls would constantly drop out.

*That my internet would take 2 mins on average to load a website,Slower than dial up internet

*That my voicemail & text messages would sometimes take 24 hours to come through.

I could go on and on but this is enough....In short TERRIBLE is the only way to describe all of this!!! I made a mistake leaving Three after 8 years to join this crap......Cant wait to leave.RIPPED OFF FOR A SERVICE THAT DOESNT WORK.

I only had a few problems with three. Saying that, I've only been a customer for 5 days. My first day was spent without a phone because they had forgotten to port my number across. Since then I haven't had 3G at all. I WANT MY 3G!!!!!

harden up everyone - it works for me

I constantly have to put up with my texts not being sent. I will go three days or so in a row with none of my texts being sent through but still being charged for the texts. When I called vodafone I got absolutely no help, they didn't understand what "being charged for text messages that are not being recieved" meant. I also lose coverage constantly in random places that have plenty of coverage for every other service provider I know.
Way to fail Vodafone.

Vodafone told me there coverage would be out here on the Bellarine but at my house in Clifton Springs i can't use my phone unless i am right out the front and even then it cuts in and out .. Also They talked me into a blackberry storm and since i have had it i have not been able to get many apps or games for it unlike what the girl who sold it to me said !! it keeps saying not a valid service or cant be used on this handset when in fact it's for blackberry storm so i am seriously annoyed That They Lied to me In every way !!

When I signed into my 2 year contact I was told that because Vodafone and 3 shared phone lines I would have reception almost everywhere. My reception is totally incosistent, at uni I get it in some rooms but not others. Sometimes I have full reception at home and some times I have none. When people ring they tell me that it goes straight to message bank even if the phone is on and I have full reception. I cannot wait until this contract is up, signing up with vodafone was a big mistake! Another thing that I have found is that the Vodafone website for some reason seems to function slower than any other website.

I have no service in my home, or out of doors upwards of 80% of the time - and I live within the metropolitan area! I recently went away for a weekend just outside of Newcastle and had no service for 3 days. Texts messages often fail to come through for hours. On the occasions when there is service, like others, the calls cut out after a short period. Lets on start on internet.... Arrrgh..........

- Text messages are often delayed - anything from 30 mins up to 6 hours late.
- Calls drop out around a third of the time.
- I'm really annoyed and disappointed by Vodafone's ongoing issues with 3G/HSPA connectivity. I rely on Internet access through my phone, and for it to be unable to download on HSPA consistently (well over half of the time) is a royal pain. I often have to switch my phone to airplane mode, then back to standard mode, before HSPA comes on and decides to download stuff (and sometimes forcing the connection back on doesn't work either!). The speed I get is inferior to my previous service on Optus.

Not happy Vodafone!

(area wise I go between the Dandenongs, Moorabbin, the city, Monash - and the coverage varies from really really poor (1 bar / none) to reasonable (3 or 4 bars out of 5)

Told me when I signed up that I would have cover in Venus Bay where we go every 2nd or 3rd weekend but of course - absolutely no cover at all. I have no cover when I go to a shopping centre such as Chadstone and numerous places around where I live. They showed me on the internet that the cover at Venus Bay was fine, when I complained they said I would need to ring when I am down there so they can try and find out why I haven't got cover - how can I ring if my phone doesn't work there? About 4 months now and I've absolutely had it.

just to get to this site i droped out 10 times when i use my mobiles i get to talk 4 about 30 sec and it drops out rang them many a time some 1 will get back 2 you but now 1 ever does had a gut full cant wait untill contracts runs out

I also have poor reception on my iPhone at my home address. Also I cannot use my apps. on my phone due to poor reception.

I was told when signing my contract that I would experience 90% coverage in "established areas". I live in Berwick and Work in Blackburn and experience less that 40% coverage in both!
On top of that, the 3G mobile broadband speeds are so inconsistent. They either work badly, or dont work at all!!

Im over here on hols from WA and I couldn't get any reception in side the MCG and Vodafone are the bloody sponsors with logos everywhere

i live in the middle of geelong in victoria, and struggle to recieve 2 to 3 bars of reception, i have realized that my previous contract with 3 was a million times better than vodafone. but for all those users that are with vodafone have no fear just get a cup and meters of meters of meters of string and go the old fasion way of communication. VODAFONE IS TERRIABLE

I also have been an unfortunate Vodafone user. Having now come to the end of a three business contract where the coverage has been crap and the retrieval of data through my email from my phone has been virtually non existent, despite many complaints I have still had to pay for this bad service with basically no support from there so call business support network. I also would like to join the class action.

i've had my phone since January and Vodafone have changed my handset 3 times and i always end up with the same result; calls constantly dropping out, not being able to make or receive phone calls, having to turn off and on my phone to be able to receive and sent txt massages and same with phone calls, friends getting my txt three times and getting voicemail txt a week old. im so sick and tired of constantly going to my local vodafone shop and not getting anything done to fix my problem or just ending up on the phone with a computer and then getting sent to the wrong department so i changed providers and now imma happy telstra customer. i'll rather pay the rest of my contract off then use a phone that NOT USABLE 95% OF THE TIME

shit tech team support took me 5 attempts to connect to the network. bad reception constantly

i never have any reception, i tried to complain over the phone and it took to long, decided to drive to the local store and it was even worse....

the constant times even in metro melbourne that i lose reception is unbelievable.calls drop out,dont receive pics thru mms for days..SO OVER THIS

i am in a long distance relationship and when my girlfriend doesnt get my txt msgs till hours later she fears the worse.THAT IM CHEATING ON HER,who ever thought technology that is meant to keep us close could break us up

constant dropouts in melbourne cbd

issues with vodaphone is coverage /service /dropouts while on a call i thought since the two companies joining up 3/&vodaphone things would be better but it is not so when i can afford to i will be unlocking my phone from vodaphone and going to telstra even the coverage while driving to see my father who lives in mildura all the way from near calder park raceway there is nothing NO coverage not good at all TELSTRA HERE I COME

I am a 3 customer who now has to put up with the appalling Vodafone network !It is a huge change from the Telstra radio network which we used to use before Vodafone bought out 3. Most of my calls dropout and it's defaulting to EDGE most of time instead of 3G when I actually can get on to the Internet.

I suspect Vodafone's problem is that it has changed to Nokia for it's network equipment. There were few problems when they were using Ericsson equipment!! It seems like Vodafone has capacity & network planning issues to resolve quickly.

I had wireless broadband could never connect and when I did was extremely slow.I called them constantly and they kept saying it would get better.Well it didnt.While I was arguing with them they told me not to pay till it gets sorted then they put a default against our name .HOW GOOD IS THAT

No Service!
No Help from Customer Service Operators!!!!
Locked into a 2 year conact for 2 mobile phones and broadband internet
VERY PISSED OFF.
Vodaphone will not cancel my contract without an investigation. If the investigation comes back and the network is the issue(which it is, i have to pay for the 2phones on the contract before they will cancel it. The phone is the bulk of the charge, which i can not afford to pay 600+ dollar for each phone. Vodaphone need to be shut down, they are scamming people out of their hard earned money. I currently pay 150.00 per month for .......NOTHING.

I am an employee of Vodafone and feel this website is a massive over exaggeration. I go to work everyday, get yelled at, abused, told I am an idiot... yet still go out of my way for each and every customer (as do my colleagues) to ensure the best possible outcome.and service, sometimes it can take hours or even daysof effort.... We can't help it if the network fails, we can't help it if u don't get reception, and we can't help it if the call centres r busy... so .... before u all start complaining in store.. remember that majority of employees have Vodafone as their service provider.... WE ALL FEEL THE SAME PAIN !!!!! Have a bit of consideration for the people who try as hard as they can to resolve ur issues. If u have enough time to sit on the computer and create such a website u can certainly sit on hold to the Vodafone Customer Care Centres.

i am receiving text messages 5-5 hours later only from VODAFONE numbers.. delayed voicemail messages only from VODAFONE numbers... vodavone just fail... ive onyl started having these problems when i went on a plan contract almost a year ago. i never had this problem on prepaid with vodafone. its pathetic you pay for a serfvice u expect a service. they gave me a dodgey and faulty phone on the first contract. which resulted in going back to vodafone 4 times for repairs and once i had enough i contacted the ombusdman and finally got a new phone. i always spoke highly of vodafone but now, i doubt it very much and cannot get out of my contract. let alone let me change my number bcoz of personal problems. only way i an change my number is if i pay my contract out. wtf!!! vodafone you are a big dissapointment now!!

Calls fail continuously, sometimes goes to voicemail immediately. Trying from and to, doesn't matter. Restarting handsets doesn't help.

Ive been with vodafone since may 2010 i regret switching from optus to vodafone because:
- Poor customer service
- Long wait to get through to Customer Care
- Calls Drop Out
- Messages delayed (sending & receiving)
- UNCLEAR charges!!
- NO BLOODY RECEPTION ANYWHEREEEEEE ONE MINUTE YOU HAVE SERVICE THE NEXT THERES NON FOR HOURS!!

I was sent out a bill for 90 dollars for the month of may paid the bill on time than my service was disconnected in November as 40 dollars was apparently overdue.. Not knowing what this 40 dollars was for i called customer care (waited 3 hours to get through to someone) and i was informed that someone had mistakenly paid 40 dollars on my account and that they sent me a bill for the wrong amount and that they had transferred the 40 dollars to the person who "accidentally" made the payment on my bill.. But i was not notified of this until i contacted them in regards to my service been cut off which was 6 months later!! NOT GOOD ENOUGH!! how can someone "accidentally" make a payment on my bill when i have my own account number and personal details and security code!!


THANKS FOR THE THIRD WORLD COUNTRY SERVICE I WILL NOT BE RENEWING MY CONTRACT WITH THIS COMPANY NOR WILL I BE RECOMMENDING THIS COMPANY TO ANYONE.. CANT WAIT TILL MY CONTRACT IS FINISHED (2012) =( SO THAT I DONT HAVE TO DEAL WITH VODAFONE EVER AGAIN..

Routinely having problems with calls not connecting properly (can't hear them, they can hear me or vice versa). 3G/HSDPA access is extremely patchy and heavily congested in inner city areas (constantly kicks me off the cell then my phone has to reconnect). My phone randomly drops off the network with people telling me they can't get through to me even though the phone is on and seemingly connected.

pic messages coming through from xmas day 2 days late when im trying to sleep. other messages from xmas not coming through at all!! Messages and pic messages i send taking 12hours to 2 days to send!!! calls dropping out all the time!! should i go back to optus...

I have a Google Nexus One and have never been able to open a simple Web page on this excuse for a 3G network. My friends with the same smartphone just laugh when I show them that I cannot even open a Web page. MMS never arrives and cannot be sent. And no it isn't the phone as changing SIM cards show me.
I've been with Vodafone almost since they arrived in Oz. It is a situation I am no longer going to tolerate.

i am currently on a 39$ cap, with a nokia X6, i can bearly hear freinds i am calling that are in the same area, or able to have a conversation longer than 1 minute without my phone droping out?? i called vodafone wanting to upgrade to an I-phone 4, the call was made at around 6:30, i was put on hold for nearly 2 whole hours just to be told to call back during open hours 8am-8pm, i was waiting for 2 HOURS! IN WICH TIME THE CLOSING TIME HAD PAST,then for the phone to drop out 30 seconds later. Now i love going on Facebook but with the 3G coverage vodafone is providing it can take up to 5 minutes to load a page. VODAFONE SHOULD BE AVOIDED AT ALL COST AS THERE SERVICE IS SHITFULL!!!!!!!!!!!

have to dail a number several time because it says connection error or network busy every time i call. at least 30 times a day. over 12 hours of hold time clocked up this past month for incompetent people to make false promises or just plain lie to me to get me off the phone. they are thieves and liars!!!!!!

have been having problems with Vodacrap for the last 6 mth not being able to download from vf live to getting charged for calls and data that i had not used. Its the second time in 2mth that iv made a complaint to the T.I.O and am still getting stuffed around by customer support and then today i went to make a call and my credit was gone but the credit never runs out til 27-10-11 so i call vodacrap and was on hold for 2 1/2 hrs this is a joke good way to treat a customer of 10 yrs optus here i come

i am currently on a 39$ cap, with a nokia X6, i can bearly hear freinds i am calling that are in the same area, or able to have a conversation longer than 1 minute without my phone droping out?? i called vodafone wanting to upgrade to an I-phone 4, the call was made at around 6:30, i was put on hold for nearly 2 whole hours just for the phone to drop out 30 seconds after answering? I love going on Facebook but with the 3G coverage vodafone is providing it can take up to 5 minutes to load. VODAFONE SHOULD BE AVOIDED AT ALL COST AS THERE SERVICE IS SHITFULL!!!!!!!!!!!

I recently upgraded in October to new plans with VHA after being told that they could beat the offer i had with Optus. One week after getting the phones i started getting 'failed network connection' whilst trying to get online with my new android. Over the next 2 months i missed calls, would not get voicemail messages for a week and even had my internet on the phone disconnected by VHA. I called and was told that the issue was with my phone and that nothing could be done. I had to call back to be told that my internet connection was cancelled by my own phone WHAT THE!!! The worst was i missed a call from my bank that caused major issues with my realestate, landlord and the poor girl at the bank who did leave a message that i did not get for a week. Did i get an apology by VHA? No what i got was not our fault. In the end i had to make a TIO complaint. The first offer was yes you do have a congestion issue in your area of Point Cook and we can see you have had drooped call. What we can offer is for you to move over from Three to Vodafone. When i refused this offer did they advise that i could go to any carrier i wanted just send back the phones. This i have gladly done. It did take an hour long phone call to get my account number so i could port. Really... customer service do not have all my details when i first call. The appalling service and a company going to market with plans that do nothing but cause congestion needs to be taken to task. Thank you for this website, i just wish i new about it 4 weeks ago.

i rely on my phone for business. fed up with no service coverage in the CBD constsnt drop outs and recieveng text msgs 3 days after they have been sent. couldn even begin to imagine how much there service has cost me in lost jobs.... carn change providers as i would have to change my number and this would severly impact my business. i carnt even dirvert my number to my new phone as its some bullshit with there carriers....

I'm a full time worker, I don't even have time to scratch myself let alone making 2697 phone calls in one month! My phone bill came home to be $1270 because vodafone said that I had exceeded my plan. I had complained and they said they'd do something about it, they said they'd take 50% off of my bill, but that for some reason came down to $890! I called to complain again and they said the only thing I could do now is to upgrade my plan and they'd take another 50% off. Alright, I dis that but I wasn't a happy customer. Then after a while of thinking I decided not to use my phone at all.. The next month my bill came to $3000+! Wth?! I didn't even use my phone! That was it, I didn't use the phone, I called up to complain so many times and every tune I called I had to repeat my story over and over again. I got so sick of them I just dropped it, never called them again and I wasn't going to pay for something that I didn't use! They took me to debt collectors and I still didn't pay, they put me down on the black books and now I have bad crept for FIVE years for a ridiculous, lying, decieving and manipulative company that cares for nothing mbut money!

Vodafone charges more money per txt than any other phone company. At 33cents a txt (for pre-paid at least) he goes through $20 within days. This is just unacceptable. Also, coverage constantly drops out and yet I still get charged for these calls. I was once on hold to Vodafone for over 20 mins when the phone line just dropped. Speaking of being on hold, their customer service is disgusting. Recently my phone (supplied by Vodafone) died. I went to a vodafone store to get this matter resolved and was told that it wasnt their fault and there was nothing they could do about it. It's enough to make me want to switch companies as soon as my contract expires...

i rang vodafone this morning because i recieved an sms alert saying that my internet bill was ready & that i could view it online. i rang up weeks ago to have it sent out to me in the post. i spoke to three different people all of whom couldn't speak english properly & i got put through to two different deparrtments. the third person that i spoke to hung up on me while i was still talking. i had to ring them back which really ticked me off. not happy plus sometimes i get no reception whatsoever.

After a gruelling two year contract, I was finally able to leave. They did not offer me a new phone or try to get me to renew my contract, they just forgot about me. Great customer service there.... Then they preceeded to charge me an exit fee and sent me a notice from the debt collector as I was refusing to pay for it. This company robbed me of so much money and my bill was NEVER under $49 dollars, I didn't even use it that much and they still managed to put all their hidden costs in there and failed to provide a service. I live in metro Melbourne and I still had issues with reception. I am now on Telstra and paying the same amount for MUCH BETTER RECEPTION AND VALUE FOR MONEY. I also make sure I tell everyone of my problems with Vodafail.

I signed up for 2 years on the understanding that if the coverage for the mobile broadband was poor I could return the modem with no cost to me. I live in Mildura and in August this year I sent it back.Vodaphone is still billing me even though I no longer have their modem.I have spent hours on the phone trying to rectify this problem. Now I have just received the latest bill. They won't listen.

i have not been able to make or recieve calls on my mobile for the last 6 days. I have rung Vodaphone and after 44 minutes on hold i was told there is no network problem but they will look into it after the public holiday. The phone show 3-4 bars signal strenght but when you dial it just keeps trying for two minutes before saying that the call failed. if by some miracle it connects than it drops out the minute the other person answers. Not happy

I have had enough of vodafone, so i thought i would check out optus (cos telstra is just as shit) and surprise surprise, optus website is down, so i rang them, and due to unprecidented new customer sign up enquiries their website is overloading LOL vodashit will be out of business by next week at this rate

About 16 months ago I made the biggest mistake of my life. I was no longer happy with my phone provider so decided to look into who was able to give me good service at an affordable price.
I decided to go with Vodafone Online, I'd spent about 2 weeks researching it all and the deal they had seemed the best. The sales team where fantastic at selling me a package including a phone and contract for 12 months.
I received my phone 2 days later and upon inspecting it realized there where 3 things missing from the phone - a micro SD card, the stylus and case. (The Micro SD card was vital for the phone operation).
I immediately rang Vodafone who gave me Nokia's number saying I would have to follow up the problem myself. I did so the long of the short of it is, after 3 MONTHS of going back and forth between Nokia and Vodafone I was told many different things - Both informed me that a new phone was on the way about 5 times and would arrive the next day, Both informed me that there was no issue raised about 3 times and despite having a list of call logs of who i'd spoken to and reference numbers for the complaints would have to start again, Nokia informed me twice that the issue was to be dealt with by Vodafone and not me, Vodafone themselves rang Nokia after I ended up INSISTING on them doing so and the Vodafone customer service agent was shocked at the treatment he himself received from Nokia.
I received bills for them and thankfully I hadn't actually actioned the phone yet and I had free 3 months on the contract (which by the end of the 3 months due to the fact I still had not got anywhere with getting a complete phone was upped to 6 months free usage)
I spoke to managers at Vodafone who laughed in my face and when I informed them I was going to take it to the ACCC told me I would have to get a complaint form from them which would cost me $20 and in her own words 'Good Luck, No one cares what you have to complain about cos at the end of the day you are just one person and you can do nothing'.
I contacted the ACCC who informed me to communicate via email to them so I would have written records. Guess what, they NEVER replied via email to me.... actually they never replied at all.
This whole time I had no phone at all, I was working nearly everyday and relied on a phone yet because I am also a single parent and on a government pension for it the rules are that you can only have 1 phone contract in your name and I didn't have the funds to pay for a pre-paid mobile... I was trapped.
Finally after 3 months of being lied to, passed around and not listened to, laughed at openly by the staff and managers and getting no where, I ended up snapping.
(Because I had bought it from the online store, I was not able to go into a store and have a human help me - trust me I tried numerously - all I could do was call their inhuman customer support numbers)
So I snapped and FINALLY after 3 months they sent me an envelope to send the phone back with and was told once they received the phone back and it was checked over by the 'tech team' I MAY have the chance to exit my contact.
So I received the envelope 3 days later, posted it within 5 minutes of getting it (I paid express post to send it) - 2 weeks later I rang, and it still wasn't processed, I rang everyday for another week and finally was told that, yes the phone had in fact arrived 2 weeks earlier and was processed and was now in the hands of the manager that had told me I was just one person and she didn't care about my complaint and the manager had in fact gone on holidays for 2 weeks and nothing could be done until she returned.
So I asked to be put through to another person who I had been dealing with and 2 days later I removed from the contract... So I thought.
I went down to my local shopping center to take on a new contract with a different provider and was not allowed to take it out as they had that I had unpaid bills with Vodafone and a current contract.
After 3 days of calls I finally received an email stating I was no longer a Vodafone customer and was able to present it to the new provider as proof.
I continued to receive bills for another 2 months (all 0 balance) and each time I contacted them and each time was told more crap.
Finally about 6 months after it all started, I was clear...
I will NEVER EVER touch Vodafone or Nokia again... the one piece of justice for me... I informed everyone I came in contact with over the 6 months who complained about me not having a mobile or being able to contact me sufficiently about Vodafone and what was occurring at the time, and I smile when I know because of my turmoil at least 300 people will now not touch them either!

Docklands area: reception issues, drop outs, late sms and voicemail messages up to 8 hrs late. poor customer service and ongoing billing issues. If a payment fails on a credit card - there is no notice - they just cut mobile data service and it takes 3 days to restore on their system. Will move to another provider at the end of contract.

l strated out with 3 who used the Telstra Network somwhere somehow they switched over to Vodaphone network thats when all the problems started Try to comunicate with a Overseas Call Centre Bloody nightmare Only after Numerous calls & Complaints l got fantastic results from the Obudsmen who gave me a Direct line in Australia & resolved my Phone Contracts Never Ever again Thanks for Vodaphone hopeless network

I recently purchased a HTC legend through Vodafone - 24 month contract with $50 credit and 1.2 GB data for first 12 months with 200 MB after. The data allowance on my plan appears as 200 MB which hasn't been fixed after calling them twice and waiting online for about 50 mins every time. They had also charged me incorrect amounts on my bill (which they have now reversed).

The operators on the phone have no clue of what they need to do. For every question I was put on hold for 15 mins and they would come back and try to handball by saying call the data management department.

I am regretting moving away from three just cos of a better deal with Vodafone.
In summary "Vodafone cannot be trusted and I would give their service a minus 3.

little reception at home ( can't pay my bill on 1555 number as no reception ) and little reception elsewhere as call drop outs are common ( everyday ) so rarely use my phone! Is this what they want when you are capped? Told by sales person that reception was good in my area but at home now with single bar reception. Can't wait to get out.

I have been using Vodafone from the past 7 weeks but haven't been happy at all from the service. Reasons are many to mention:
-No Network coverage (half of the time)
-Call drops (half the time)
-Can't get to customer care (atleast before 25-30minutes)

Vodafone really needs to take all this seriously.

I have contacted VF via email after being kept on hold for an hour only to speak to an Indian who couldn't help me. They have admittedly been friendly in their email responses, however they give you 120hrs to respond and assume your problem has magically gone away if you don't respond in that time! I have basically been told to switch to 2G and note the details of any dropped calls or inability to make calls - like I have the time whilst working to note all this down!! VF just keeps telling me their "techs" are working to resolve the issue and have offered me no compensation even though having to remake dropped calls is making me go over and above my capped amount every month.

my 3G drops out calls often and my messages are in late..

do yourself a favor i just went this morning and changed to a new provider and i already feel 100% content

Have been experiencing rediculous reception for ages, dont understand why considering the problem areas are all areas that have been around for many many years and have thousands of residents.

Earlier this year I sent my Iphone out for repair with Vodafone and it was gone for over 3 months..... they eventually admitted they could not find it and just replaced the phone but offered me nothing for all the time wasted chasing them up and all the inconvenience involved with the whole mess ........... pathetic

If it's raining, it cuts out. If it's drizzling, it cuts out. If it's cloudy, it cuts out. If it's foggy, it cuts out. If it's windy, it cuts out. If it's hot, it cuts out. On a fine mild day with no wind, I can get up to one uninterrupted hour of net browsing. However the speed is appalling and rates in the range of 100's of bps (yes, Bytes Per Second) are not uncommon. All this and Vodaphone says I am in one of their "good" broadband reception areas.

I just got a vodafone service not too long ago and yesterday i was Text'in a mate because we both had job interviews he was meant to text me the time and such.but yea the message came in the morning ,one day late, yup......too late..

so i just wanna know why?

from, Anonymous. btw vodafone?no more...

Im sick of calling LARA, im sick of waiting on hold for 30-40 minutes, im sick of listening to customer service telling me there are no network problems in my area, and to turn off my phone, clean the sim, delete my sms inbox.... If a call is over 5 minutes it drops out, on Christmas Eve there were network problems all day. Im surprised that on the Vodafone website, where their apology is, that they have a blog going that is scathing of their service, they couldn't even get their network feedback email address right. Vodafone couldn't organise a root in a brothel with a fist full of fiftys.

I make lot of international call from my included value , all the time calls disconnected so now I am spending $ 100 for buying international calling cards to make international call , what should I do with my included $700 and 2 gig of data. Is any answer for this VODAFONE (VODAFAIL)

Can not believe some of the posts I just read after I posted my story. My laptop is connected by mobile 3 broadband and recently I have been getting disconnected about 3 times a day and I took my laptop to Nagambie and guess what,... NO SIGNAL OR CONNECTION WHATSOVER. Could not dial up any other server. I took my laptop outside and tried in many different spots,.. No connection. So am I correct that vodafone has taken over 3? OMG!!

I recently moved to Geelong and the phone that was working perfectly fine in Brisbane suddenly can't work in 3 out of 6 rooms in my new house.
Mind you i do not live in the outskirts of Geelong, i live in a VERY nice part of town very close to town.
If i walk 5 minutes to the store it works fine.
I have complained and simply been told (and i quote)
"We are sorry but you must live in a dead area and i am afraid there is nothing we can do about it"
I then ask about cancelling my contract since they are not upholding their part of the bargain and get this response
"You are obligated under the terms of the signed contract to pay the full amount over the stipulated time period"
Fortunatly i do not have long to go and will NEVER use their pitiful "service" again

After only 12 months with this crap carrier I rang to advise of poor reception. I spoke with an agent (after their 4th attempt to contact me due to no reception and dropouts) who said to me that I could have free service for 3 months and if still unhappy could cancel free of charge. After a further 2 weeks I couldn't take it any more so rang to cancel only to be told that will cost you $1250. I kindly informed them that the previous man said that I would not have to pay they called me a liar! After being on the phone for over 8 hours yes 8 HOURS and still many call dropouts and no reception during this time we came to an agreement of $250. They really are hopeless and would not recommend to anyone! Good luck with the class action I hope it sends them bankrupt as I have lost plenty of money from missing out on work over the time I was customer with them!

Had a mobile data plan years ago and it had constant drop outs

coverage SHOCKING at best. Drops calls constantly....doesn't deliver messages, or sends them twice......data tranfers are a nightmare!! on Prepaid txt & Data and paying $30 a month for nothing more than pure frustration! I live 10 mins away from a tower and it is line of sight to my house....I can see the bloody thing ffs!!

My prepaid Vodaphone phone kept cutting out when i was on the phone to 000 trying to get an ambulance for my son who was semi concious in the shower 000 had to keep calling me back all the time due to bed reception.

Phone calls sent direct to voicemail despite phone being held or nearby, telephine decides to put itself in SOS mode or off even though it is in same spot as when able to send calls. Phone cuts out or is unable to be answered and caller drops out
Text or voicemail messages soemtimes take hours if not day to deliver.
Not renewing contract and warning others of problems

Poor coverage even in my local area. It gets worse the further out I get. I have a second mobile phone for when I travel interstate. Why have a mobile phone if people can't contact you and you can't contact them?

is coverage any good in postcode 3183?
i thought vodaphone used a combination of telstra and three towers .can anyone enlighten me?

I live in Melbourne, I am on a prepaid service and cannot make any calls from my home as there is always a 'limited service' display on the screen. It is frustrating that I am paying for a service that is not available. I am on call for work and due to the poor service all calls go straight to voice message and then I am unable to retrieve my messages as there is no service. How dare a company not deliver a service they are promising their customers. It is misleading and a complete misrepresentation to the consumer. Not only will I not return as a customer, I will definitely not be a brand advocate for this company.

I rekon vodafaphone got worse when they merged with Three mobile both of which are owned by Hutchinson telecomunications. I have used both companies and have had endless troubles

i have just signed up with them from 3 hope it is not as bad as everything i have just read suppose its wait and see but its not looking good

We cncelled our landline, and went on to an infinite Vodafone plan. We are only 8km from Melbourne CBD, but 50% of the time we are "No Service" nd the other 50% we have one bar only. Pathetic coverage.

Reception is always dropping out..

when i moved house i had poor reception on my prepaid internet it kept dropping out so i had to go buy a teltra modem which cost me $149 because my vodaphone one is useless.
I alos have an iphone on a plan with vodaphone it keeps cutting out and the messages sometimes dont get through until a couple of days later

i have 3 voda users in home.
and for the 3weeks we couldn't make call or we had to try more than 10times.
and even if we made it the other user is not contactale.
we thought it was a iphone4 problem.
but soon we found it was a network problem.
and i tried to call to vodafone but i couldn't wait.

I have been. Vodafone Pocket WiFi customer for about four months. I signed up for a casual monthly plan and surprisingly, in light of general complaints I see here, performance has been acceptable, but service is another matter. I have had no success whatsoever using My Vodafone to check on usage. Every time I log in I am told my password is incorrect and after three failures, the account is locked, and I have to call the dreaded Lara. While waiting for an hour or more to talk to India, I'm continuously told how customer focussed Vodafone is. Then the password is reset, and I'm ok until the next time I log in.
Then there are the payment arrangements. I chose to pay by direct bank debit, but I'm emailed that my account is overdue, so I email back, only to be advised that I MUST call Lara. I just won't do it.
The silly thing is that for me the service I have is OK, but dealing with Vodafone over simple matters is just too hard.

Puzzled

Was a complete pain from day dot, slow & always losing reception. Cost me hundreds of dollars in phone calls trying to rectify the inet problem, but I honoured my contract until April this year when they said they would call me when problem was rectified, (no surprise the call never came) and was not expected to pay account until such a time. August, two year nightmare contract up, now using a different provider but being hounded for monies outstanding, even though I have a text from 123 saying account has been brought back to zero. I refuse to give them the time of day, not spending any more money!

The week leading up to X-Mas day I received 9 calls on my mobile which I thought was fantastic (usually I receive up to 100 calls per day). I've since found out all of these missed calls went directly to my VM due to no reception (and I'm 20 minutes from the Melbourne CBD. I've also have very limited luck in making outbound calls first time (prob a 30% success rate) and sending texts well dont get me started on that one. Needless to say no one got a "Merry Christmas" txt and I doubt they will be getting "Happy NY" ones either.

Customer service is out the window for Vodafone. Lara is so stupid, she does not understand what i say and frustrates me further. When i eventually get somewhere the person is so hard to understand. The issue i had was not able to download Vodafones free monthly pics and tones. You would not believe how hard that was to explain. And in the end after being transferred many times, the woman said she could not help me anymore and disconnected the phone!!!!! I COULD NOT BELIEVE IT

Been with Vodafone 10 years, the last 5 or 6 years on prepaid. Until 3 months ago was happy with service. One day had no coverage, couldn't make or receive calls. Callers were getting message..phone switched off. Called Vodafone and was told I needed new sim card which they provided free of charge. Used to get reminder, top up due but not any more. And recently am not receiving calls. Even though phone is switched on and there is coverage callers being told phone is switched off. So far this problem seems only to be with other vodafone or 3 users. Until this morning I thought it must be my phone playing up and was going to get a new one at the sales. After reading this forum it seems a new phone isn't the answer.

I run my own consultancy and i receive nearly 50 calls per day on my phone and my office is located right in the middle of the city, and i can't hear the calling person properly and voice cuts off and then in return i have to call them back from the land line number, what a frustration i have been going through for last two months, prior to this i was with another provider and never had such problem before i ported my service to Vodafone on an infinite plan.
* Then their MyVodafone section never works
* Customer service takes at least 30-40 to get through
* Customer service at the Elizbeth store takes atleast 30 minutes to get through and there is always a queue (they should hire more staff).
* I should never have joined Vodafone in the first place.

No coverage in my home town have to manually select Telstra network to have any service therefore I cant use my 2G of data I pay for per month. Worst customer service I have ever heard in my life transferred from one dept. to another by people who don't know what they are talking about, hate that stupid LARA!!
One received a bill over $1000 Collections were extremely rude saying it was all my fault for making to many calls making me cry, then next time I rang the lady investigated my account and said there had been a mistake credited me $500!!!!

I live in the labrobe valley and do not have proper service always have to try and get coverage

Had $15.80 left on my prepaid but Vodaphone message says not enough to make a call and have to recharge! Recharged and lost the $15.80!!!!! Apparently you have to have at least $20 on recharge to make a call! So if you dont use your credit you loose it. So that means my prepaid cap is not $130 its $110! Totally false advertising and the word stealing comes to mind!

Experiencing issues with making calls (Call Failed) and using data. This is around Melbourne CBD, Southbank, St Kilda and Docklands.

When signing up they neglected to tell me that their server had been down for 3 weeks with no idea of when it would be reinstated. I went to NZ on business and due to no email I had to resort to making calls following up business I would otherwise lose out on. This ended up costing me $900 which I argued about for 5 weeks then I contacted the ombudsman before Voda finally 'agreed' to "let me pay approx $250 [well over my $60 plan]!! To settle the matter. They weren't going to admit failure nor let me off due to their stuff up. I shouldn't have had to pay for any of it, they deceived me and didn't deliver what I signed up for.

Someone from Victoria thinks Vodafone is just all so wrong. I don't have to say anything its all been said over and over below.

My service in Bendigo has Low or No signal, signal drops out while on conversation, messages received many hours and at times receive following day after being sent, messages sent at times are delayed many hours. Advised before signing up for 2 years, that Vodafone reception needed between Bendigo and Broadford, HA WHAT A JOKE, NO RECEPTION EVEN ON ROAMING, 15 minutes from Bendigo. Finally get reception to children 8 minutes before Broadford.