I have been a Vodafone client for 10yrs and have only experienced real issues with coverage for the last year... It doesn't matter what area I am in, my phone barely has any service! I have also had countless problems with being overcharged on my accounts and appaling customer service. I will see out my contract and then take my business to Optus.

To all those people worried that you're locked into a contract, look again at your contract. Vodafone have broken the contract themselves by not supplying the service agreed to in the contract. You should join the class action or go to the TIO, citing breach of contract by Vodafone.

I have recently been overseas and took my I phone with me as it was on a plan i activated international roaming and set off, After the ridiculously high invoices i started to receive i went to a vodafail store in London to unlock my phone and they told me to call Australia Vodafail to unlock it which i did to have them tell me that they couldn't but i could do it on there website which i did at a cost of $20.00.
After a couple of day's my phone was still locked so i called Australia Vodafail and they said they couldn't help me and that it would probably take a few more days so i waited, After a couple of day's my phone was still locked so i called Australia Vodafail again and they said they will try to unlock my phone after all i had been through over the phone which again was a fail.
After many hours of calling Vodafail Australia from London which i was paying them for and telling my story to people who's english was not fluent and had trouble understanding me i decided to pay 25 pounds to unlock my phone at a electronic store which worked for a couple of weeks, Then my I phone started freezing so i took it back and they wanted to charge me for it so i told them where to go and went somewhere else and they said that whoever unlocked my phone has damaged it and i said great after all that my new I phone is worthless.
If Vodafail had of unbarred my phone like there website informed me after i had paid the $20.00 i would have saved money on my phone,phone bills and still have my I phone working properly and most importantly saved many hours of my time and unnecessary stress.
If vodafone reads this and wants to rectify my situation feel free to contact me via email at bronte782002@yahoo.com or if this site feels that they can help me it would be greatly appreciated.
Best regards and great work for this web page finally someone with the brains to show big corporations that they can't get away with the rubbish they try to pull on us all.

I switched from 3 to Vodaphone about in October 2010 after complaining to 3 for months and months about their terrible service - no reception and call dropping out costing em a fortune in mobile calls from my landline. Until about 2 weeks ago the Vodafone reception was bearable but now it is the same as 3. Hutchinsons owns 3 and Vodafone so I know who should be sued.

Since they have takenover 3 Network our service area from 3 has dropped and we are not getting the service that we pay for

Drop-outs missed calls and SMS taking from 2 hours to a couple of days in the Brisbane metro area WHAT SERVICE Vodafail

Vodafone is absolute crap. Been on hold for 1 hour and could not understand what the person at the other end was even saying. I use to get 2-3 Bars 3G Reception in my area, and in the last 2 months or so its slowly going down. (0-1 Bar 3G) or sometimes 1 Bar 2G. >.< This is annoying. I hate vodafone. Ill be going telstra.

Bad reception, can't use internet properly, calls drop out, expensive plan, deceiving plans, tried to log in to myvodafone account (have done this every month for 1.5years to see my account balance< etc) and all of a sudden it says my p/w is incorrect and I need to call them. Now I've been forced to try and get through to someone just to see how much I'm using my phone and the charges etc. Total joke.

I am an call community nurse and I am heavyly relying on my phone, and it is disappointing that 80% of the time I have no reception or very poor reception. Last few days I have had no reception at all and I can not recieve incoming calls which means I am loosing my income. My workplace is not able to contact me nor am I able to contact them, therefore they replace me by calling other staff. I was involved in a road accident and due to the lack of reception I was unable to make an emergency call. Vodafone failed me and dissapointed me miserably.

Live at Noosa Heads on Sunshine Coast in Queensland. Despite maps showing good coverage for the region (phone/txt), don't be fooled. Coverage is worse than bad in many built-up areas with continually fluctuating signal strength and regular drop-outs. Problems appear to have increased significantly in recent months. And don't get me started on their website; its as unreliable as the network coverage.

Company has taken its eye off the ball.........too much advertising for new customers and have forgot about the ones they already have (who likely won't be staying around for much longer!! Shame really)

Drop outs constantly! My phone broke twice (not there fault) but they refused to fix it! Told me its not worth it!! Then wouldnt let me out of my contract when I got crappy about it!! Still with them until the end of Jan!

I am bloody sick of dropouts and bad reception, i'm talking 1 bar maximum on reception, has been ridiculous.

The blackberry is constantly on SOS calls only, or simply "Network Not Found"

I am in Beenleigh which is a pretty central place, just north of Gold Coast, and this has been happening for almost a year.

When will they actually start providing a service that EXISTS!?! I am switching to Telstra soon as I cannot cope with not being able to actually make or receieve phone calls.

Incoming calls go straight to my voicemail and outgoing calls often fail.
Have given up calling Vodafones "customer service", they are not able to offer any solutions at all.

Just annoyed that where I live there is network coverage but every now and then I seem to get none what-so-ever. Also really frustrated by the fact that approx. every 2 days I'm always charging my battery. Just saying.

Have no coverage most days in my house!! Only on occasions do a get little coverage, until it cuts out! Will change back to telstra when my contract ends!!!

I've been with Vodafone for about 18 months now. The service was fine - great, actually - until about six months ago. I live in an a metro area of the Gold Coast which used to get about 3-5 bars of 3G reception. For the most part it worked fine and provided acceptable service. Then almost overnight, everything changed. I now get about 0-2 bars and data is an absolute pain. I thought it might've been my handset but after testing different handsets with different sim cards, the problem was clear. Unfortunately the issue isn't isolated, as reception everywhere in general is rubbish. 2G on the other hand is fine, however is pretty slow for data... particularly when connected via GPRS. This isn't what I paid for. I never thought I'd say it, but it seems Vodafone is WORSE than Droptus. in six months time (if I can last that long) I'll absolutely be joining Telstra.

was told iphone was suffering, and a new phone would be needed, got a new plan 24/12/10 only to get the exact same reception from vodafone. have tried to call them about this service, but cant get past "lara" and the one day i did manage to get past her, was on hold for 34 minutes before i simply hung up. reception is poor, data speed is poor, customer service is poor.

Bought $900 phone outright for prepaid service. Can not get reception inside my house, have to sit in the middle of my back yard. Had to call an ambulance for my mother and it was raining outside ... phone now broken from water damage :) yay

I have been a customer of Vodafone for many years and over the past few months it is impossible to send a message, receive a call, also the delay in receiving messages and the battery is flat continually even though I have a reasonable new phone, and use it very little (because it doesn't work). Hopeless to say the least

my 3G internet is currently connecting at 3G for 1 minute and then cuts to dial up for 30 mins. I can't connect to 3G any longer. Called customer service and I get a disconnect message. Has the call center shut shop???? I want out of my contract this is madness. What a stupid company, listen to your customers and do something about this - or go under!!!

have to go ouside to use mobile and get charged for droped out calls

Just saw a news story on this, thought I'd share my pain. I have been with telestra all my life until I got an iPhone 2 years ago. Since swapping to an iPhone I changed networks as vodephone had the the cheapest deals. Since changing network, I no longer get reception in my office and even most areas of my house. Message's can take 48 hours to appear in my message bank so frequently that I have had to remove my mobile number from my business cards as I wasn't receiving messages. I thought these issues may have been related to the iPhone and Thad why I have never registered my disappointment in case the problem related to the iPhone, I love this device and I'm not getting rid of it so I just put up with it. Knowing now that is a network issue, I'm sharing my pain not for compensation, just to put a rocket under vodefone and get them to fix the issue.

phone call drop outs constantly!!! And dont get me started on that pathetic LARA if i can find the person that has supplied her voice i will let her know how she has made the world a sadder place.

I have been a customer for approx 3 years and have never had any troubles until the last few months and now I have NO signal in the suburb where I live. Calls constantly drop out and everyone says I sound like I am under water!
Attempts to contact vodaphone take hours and are fruitless. I put a complaint investigation in and got a response saying "the system was being enhanced and they did not know how long it would take to finish enhancing."

I have been with Vodafone for many years now (over 10) and had bad reception from year one. I would like to be able to use my phone anywhere.

I have problems getting reception in Brisbane. The internet is so slow it is almost useless. My picture messages don't go through for hours. When calling the connection stops working and all you can hear is this stupid alien noise so you have to hang up and call back. Sometimes the call won't even go through. It is slow. It doesn't tell me I have voicemail for hours. It is SO expensive for the benefit I am receiving. I am changing to TPG as soon as my contract runs out. A LOT better service, and the prices and contracts are a lot more consumer friendly.

I told the sales rep I travel between Brisbane and Mackay several times a week, and that I live in Beerwah and needed the phone both as a 24 hour contact and safety net when on the road. I have very little coverage if any at times when at home, Coverage on the Bruce Highway, is extreamly patchy if not totally non existent from beerwah to Mackay in a lot of places. Vodaphone is not a seriouse provider at all as they do not appear to have improved their coverage at all in the 3 years I have been with them. They really need a seriouse wake up call as they put the lives of people like me at risk by misrepresenting their coverage areas at point of sale.

In late 2008, I had to contact Vodaphone the very next day after taking out a new contract because I had no reception at home. Their own maps showed there should have been reception. Vodaphone took many months before they agreed they would cancel my contract without penalty to me. In the process I had to continue to pay monthly for a phone I could not use. At one stage, when the phone was switched OFF [I was on a plane] it dialled one of its own service numbers hundreds of times and then sent me a bill for hundreds of dollars! There is far more to my story and I cannot bear to re-live it all! I will however, if I can get something for the torture and mental torment Vodaphone and its Reps put me through. I have retained the full file of this stupid saga. By the way, The guy at Crazy Johns also kept hard copies of his attempts to help me- they were not at fault..Vodaphone gave WRONG information about their coverage on their maps and when we verbally checked, they lied. The saga lasted around 9 months before I finally got a Zero account BUT I STILL HAD TO PAY AROUND $50 month for the privilege of not having a phone that worked! They even had the gall to try to charge me $415 "voluntary cancellation fee". That took many phone calls and very angry temper tantrums from me before they stopped the runaround from their staff!
Incompetent idiots and a terrible system. NEVER AGAIN!@#$%^&*()!
They should never have charged me a penny! There was never any offer to reimburse me for the monthly fees I had to pay!!!

I am having to change my network to Telstra as I am very extremely annoyed and cannot handle it any longer. Since signing two years ago I have been unable to use the internet on my phone (even though it is unlimited) as it takes at least 5 to 10 minutes to load, and even then it gives me an error. My phone has constant issues with it dropping out and I am sometimes not getting text messages.

I'm a doctor in the northern suburbs of Brissie, I've had Vodafone for almost a year and it wasn't too bad to start out. Now calls keep falling out in my own home and there is no reception in the main emergency room. When I'm at work, people get frantic they can't reach me..and think I'm on the beach or something. I have to change, I can't find another job atm.

I was unable to get reception in my home in the middle of Surfers Paradise, not exactly a remote area! Everytime I needed to make a phone call I would need to walk down the street. The best choice I made was to change to optus and have had no problems since. Vote with your feet.

I live in a fairly big City and am always having to find "hotspots" within my house just to be able to use my service. But even when you do locate one of these areas if you move your phone even in the slightest receiption drops completely. Making a call is unheard of, answering a call is hit and miss as the person on the other end 9 times out of 10 cant hear you even though they are crystal clear. Vodafone tells me this is due to a problem with my brand new iPhone4 that THEY sold me. I also waited 13 weeks for a replacement handset of another phone THEY also sold me only to be accused of trying to get something for nothing. And on Christmas eve I woke to find my service had been disconnected due to Vodafone failing to credit my account with over charges that they had placed on my bill and then promised to credit which they didnt. After 3 hrs 45mins I finally got sense out of them and got my phones switched back on. Vodafone is the worst telco company I have ever delt with. I too want to cancel my contracts and leave. Sorry its so long winded but believe me this is only a very small part of my grip with this company.

drop out , not recieving masseges not abel to send masseges properly. iam sick of it so i dicided not to pay thier bills as simple is that and cancel the contract.

Vodafone map shows full signal strength in my street (Chapell Hill, Brisbane) but there is no signal at all. Vodafone Technicians acknowledge this and say the map is just a guide, and that sales staff don't have access to actual coverage maps. I sent my USB modem back and they cancelled my contract however each month I get a threatening notice saying I haven't returned the modem, and I owe them money. Each time I've phone them and they finally acknowledge I have sent the modem back and I owe nothing. When I asked for an apology and a letter or email acknowledging receipt of the modem and confirming my contract is dead and I don't owe them any money, they refused both requests. Great customer service!

My understanding of a contract is that both parties have obligations. Your obligation is to pay the account when its due, and theirs is to provide a service. If you're paying and they're not providing the service you signed up for, they've broken the contract - go straight to TIO.

I have been with vodafone for a number of years. I was a Pre Paid customer for my mobile phone. I decided to become a Mobile broadband customer on thier pre paid service. BIG MISTAKE #1. The data speeds are terrible and very slow, but worse, in a 1 month period i am guaranteed to be comppletly un able to use thie Mobile Broadband at all!! This causes some horrific problems as i have a strong need to use interenet, my family and friends often are over seas.
As i am writing this i wonder why, but i then decided to go on a 12 month contract with my mobile phone, what was i thinking?????
In the first 3 weeks my contract was activated as a 24 month $49 contract and not the 12 month $49. And when i tried to call to fix this problem the fun really started! After trying to negotiate my way throught " LARA " i would then be put on hold, for a minimum of at least 20mins!! And when i eventually did get to speak to an operator, it would seem that apprently i do not speak very good English because i can never understand the operator, and nor can they understand me. I am Australian, and speak fluent english. Or at least i thought. Some times when i send text messages they often will not arrive at destination, and sometimes 10 duplicate messages get delivered, a week later!
On the whole my Mobile Phone does not seem to suffer too many problems, but the mobile broad band is a horror joke!!! Its shocking. And the customer help centre is nothing short of disgusting and a total joke!!!!
I want to join in this class action asap!!! I have had enough!!!!!

Well when I was using vodafone wireless from february,2010 to september 2010, things slowly went from bad to worse speed doppped down ,getting account thing sorted out took aaaaages over the phone every phone call was at least 3/4 hour.BUT...I am not in any mess now because in late september I changed to Dodo wireless internet, 1/2 the price and twice as fast..

I have been on my current Vodafone contract (the 69 Cap+insurance/iphone.16gb/3G) for over a year now. And i have had absolutely below standard reception nearly, & i am not exaggerating this at all, (i don't see the point in that) the ENTIRE (whole) time. I signed the contract in Toowong and i live one postcode over..and about 2 km away and i get VERY-LITTLE TO NO SERVICE. By this i mean..no email, no internet, no google, no apps no service bars..and above all...THE MOST RIDICULOUS LACK OF ANY REASONABLE AND/OR USEABLE CONTENT AND/OR COVERAGE in the history of mobile phones, smart, internet capable phones, or mobile contracts in Australian Mobile history. Its has been the biggest, and most expensive, not to mention frustrating waste of time and money iv'e ever had THE PRIVILEGE TO PAY FOR. I miss calls i didn't even know HAD CALLED...I even went in to politely complain, i have been given 2 new sim cards..which did nothing. I sat in polite silence and often thought just how unfair and criminal my whole situation was..everybody else could use there phones to netbank...to chat ..to buy things..and yes, to even answer a call from a friend living next door, down the road or in the next state....i couldn't even successfully check my email....and yet, i was, have been, and still am forking out 79.00+ a month for the privilege to have a nice shiny expensive brick..Oh, yeah because its so useless i ended up buying a second pre-paid on another network so...yeah, i now use that and still pay for Vodafone...Im now so angry and disappointed with this company i cant even watch an add with the Vodafone logo...Cricket etc etc
I cannot go into a store anymore and listen to the endless and equally useless excuses and denials
I was so upset and angry and thought i would always just suffer in silence...but it seems that other people out there felt the same way..im glad i found this site..maybe, if just one person reads this, they may think twice before signing that contract and ending up wasting all there time and money too....and having to deal with the "VODAFONE EXPERIANCE" OR perhaps the lack thereof.

it makes me sick every time i see the logo..despite merging with 3MOBILE AUSTRALIA AND BECOMING VHA AUSTRALIA, I AND EVIDENTLY 1000'S Australian customers, who do the right thing and pay all our bills on time are being blatantly taken massive advantage of.

~Vodafone i despise you beyond contempt..i pray for your destruction and hope that one day, i may see you torn apart limb from limb..the things i would do you..if you were a person and not a corporation (difference?) and my (useless) i-phone had a sharpened stainless steel edge on it.~
--In all seriousness though, everything above is the absolute, absolute truth...why would waste my time on holidays to write this otherwise...

Recently bought a Vodafone plan with their Sony Ericsson phone included. Live at postcode 4561 Sunshine Coast but get zero reception at my home. The phone, depite not being used, has a flat battery each morning.

I can only get 1 bar in the house and have to go outside so the neighbours can join in on my chats!!! Most times I lose service and have to move outside to help my SMS to go through. Bloody annoying. Also changed my iPad carrier because vodafone was just too slow. I live on the Gold Coast.

No reception/calls drop out frequently, no texts alerting to voicemail. Data coverage is dismal, not even 20% of the time do I get data coverage. Called vodafone, was on hold after speaking to a lady from a call centre initailly for 48 minutes......... needless to say I gave up and ended the call.

Was with vodafone wireless for 24 months in Brisbane November 2007 - 2009. Connection dropped out constantly, was sooo slow I could not do internet banking. Could not wait for my contract to expire so I could afford to change to TPG. Attempts to call vodafone for some explanation were met with 'we will look into the problem in your area and give you a call back'. Four weeks later I received a phone call to tell me they could not find any problem in my area. This happened constantly. Impossible to get any service from them. I would have sent them an email, but I couldnt even access their site! Changed to TPG, never had a prob with them,they are awesome. Dodo wireless is faster that vodafone.

I live in country Qld, their is no reception outside the country town i live in until i reach the city 2 hours away, the constant dropouts are so frustrating will be switching over to another service

I have a work supplied phone on Vodafone.

The cell coverage in Martins Drive Kuluin QLD is appauling. I know who in my street uses Vodafone ... and I havent even met them ? How do I know who uses Vodafone in my street. Easy ... I just look out the window and see who is in the street trying to use their mobile. Yep .... they are the Vodafone customers.

When I complain to Vodafone that their cell coverage is crap ... I am told that its mine or the phones issue ! The remedy is turn the phone off and then on again. Hahahah. What a joke. Vodafone think they can hoodwink modern and intellegent IT users ... like we are granny's from a previous generation.

Afetr numerous complaints I was told to move away from GSM into 3G. Hahahaha. Again they think that they can hoodwink us with tech talk. 3G is NOT a cell coverage fix ... its a data transfer protocol. So I move to 3G (thanks to my gulible employer who bought the Vodafone story). Any difference in cell coverage ? Nope ... in fact is proberby worse !

Vodafone are note spending enough on infrastructure (ie Towers) and using cheap Mobile Carrier manufactuers equipement.

By the way .... i have a sencond really old mobile phone with Telstra. 5 bars signal ... in any area INSIDE the house ... all the time.

Vodafone should spend less time sponsoring corporate events and spend that money on more towers and better service.

Perhaps a trip to the courts will get their attention ?

I Brought a usb modem from vodafone in april of this year and I was told by vodafone if I had phone reception the usb Modem would work. well the fact is the modem diddn't work and i had good reception i wanted to usb when I was on the road.and tryed to contact to sort this problem out. and they have charged me for the account for a service i can't use and now they have put a default on my credit file and have debt collectors from the phillipines chasing the money. why should I pay for a service I could not use.

Wireless internet sometimes its ok and sometimes it is very poor and we are close to the city centre.Took it back to allphones and they tried to get in contact with vodaphone and it took them one hour of waiting on the phone to talk with someone

call keeps dropping out, from full service to none....being to Vodafone few times and no one seems to be interested..its like deal with it attitude Iam getting.

I have to agree with the vast minority of Vodafone customers who do not actually have a problem.

I have been a Vodafone customer since 1996. I admit, I do not have any great expectations of Vodafone. I use my mobile as a telephone, no bells and whistles. And living within a metropolitan area, I have no issues with range. I simply expect that if I'm travelling to a remote area, I accept coverage is unlikely.

I spend less than $10 per month on my mobile, so I get what I pay for. My opinion is if you want to get all the bells and whistles and coverage in every corner of Australia, then move (and pay through the nose) to telstra.

Well, that's my 2c.

PeterB, Toowoomba Qld

We have been with Vodafone for ten years. We have been on a business plan with five mobile plans connected. We also have a mobile data plan. For the last year nothing - absolutely nothing - has worked - and it has impacted the business. The last call to Vodafone - which took over 80minutes to answer for customer support, told us the upgrade would be finsihed by Christmas. Well, that of course has not happened. I don't know if it is the phones (but there are several different types in the plan) and/or the network, but this is the first time we have looked to churn. I have not used the data plan for over a year, because it will not work and the multiple calls to get it sorted has ended up with the laptop being blamed, but have tried other mobile data services and they work fine. The contract is up shortly and most certainly will not be renewed. Not sure if the reverse take over by 3 has resulted in this significant deterioration in services, but the exec team needs to be changed and I think that too many people were laid off from the merger/takeover which is defintily impacting the service. When the basic promise of delivering communications cannot be met, never mind the brand values are muddled and are not being demonstrated, then something is very awry! And as a long term advocate - that has influenced over 20 new connections, all of which have churned this year - I find it amazing that their data and systems do not support more responsiveness with even long term customers

I live in Andergrove, Mackay and the reception is hopeless unless I stand outside of my house in an area 10m clear of obstructions. My partner has an Optus Phone and has 3/5 bars consistently anywhere inside and outside the house. It has been raining here for months, so to make a call I have to go outside and stand in the rain.

Thank heavens my contract is finished with Vodaphone, NEVER AGAIN! Mine was a 24 month Broadband 5Gig @ $39 per month.It was hardly ever up to speed, my complaints were never addressed, and frusration was my feeling everytime I turned the computer on. Now with Virgin/Optus...better , but is not always fast / good reception..still heaps better.

I have been a satisfied Vodafone customer for several years, however since moving 2kms south I no longer have reception on my mobile at my home. So disappointing given I live on the Sunshine Coast - a major metropolitan area. Mind you, I have had fewer issues with Vodafone than people I know who are with Telstra - maybe there should be a website for them too?

I have no reception in my house. One night I needed to ring the police and it took over 10 minutes for me to get reception..eventually I had to walk down the street to get it.!!!Not good enough Vodafail!!!

Big mess i am in, to make a call or receive a call i have to walk to the street corner in rain or no rain. Sick and tired of it.Battery goes flat very quickly has been fixed but still runs flat very quickly.This phone was bought from Crazy John's in Sydney feb 2010.I had to buy a telstra phone to get reception.Im 15 km north of cairns.

shit service

There's nothing wrong with Vodafone at all.

I've been a customer for years, and never had a problem with it.

The recent weather trends are probably responsible for any network problems.

I have family members on Optus, Telstra and 3 Mobile, all three of these companies have been having the same troubles.

Anybody who tries to sue Vodafone completely deserves to waste any and all time they put into this fruitless endeavour.

I had to go to Rockhampton for work in late November and got one bar of phone coverage maximum and NEVER any 3Gg service. A couple of months ago I had issues in Brisbane where my texts would fail sending on my end, but get sent five times to the recipient. Because I thought they'd failed I'd try over and over again and they'd get up to thirty texts. Lately 3G times out constantly everywhere I go in Brisbane, and I drive for a living so that's pretty much everywhere.

Have no phone network inside our house and have to go out on back deck to use phone. As for the internet there is one spot in the lounge room to use it if it isn't too overcast or we have to take the computer out on the back deck. Have called Vodafone many times. Was told once we were apparently told when we signed up that they couldn't guarantee service inside our house. WTF? Why would we sign up if we couldn't use our phones or internet inside the house? Every other time they have failed to get back to us after apparently doing a coverage check.
Vodafone I hope you go down!!!!!

How can I be heard like thousand of other unhappy customers using Vodafone service. I'm very desatisfied with their internet service and reception is awful, I'm in Queensland and I have an Iphone. I have to always hook up to my internet at home to check my messages on my IPhone. It shouldn't resolve to this, the coverage and speed should be a hell of a lot better. I will be looking at switching to another carrier when my contract is finished. I have been with Vodafone for 9 years, unless they get their act together, they will loose thousands of customers. Who care if they bought out 3. Give us all what you promised.

Ive been on contract for the past 18months, have been having problems with my handset eversince. It either freezes on me, diverts my call to someone I don't know, fails to let me text, this occurs on and off. One month it works and the next month it fails. My latest drama, I had to change my sim card because it would no longer read my current one!!! Need I go on.... Each time I take it back to where I purchased they give off some lame excuse, not to mention the service guy checking out the chicks walking past rather than paying attention to what I am telling him. I call the customer service line and they totally give me the brush off too...Christmas Day and I'm back to square one. Vodafone totally FAILS!!! When this contract is up I'm off elsewhere.

There is always a lack of reception in the area I am in. Also I haven't had credit in sometime and am aware of this so I don't bother trying to send texts or call and yet every day at 1:34pm without fail I will get spammed with 5-8 messages saying "Transaction failed - Insufficient funds". I also haven't signed up to anything that would require them to take daily payments of credit.

got an iphone 4 2 months ago, just stopped working xmas day, take it to vodafone store boxing day and am told it will be 3 weeks while they fix it.. no loan phone or anything! absolutely OUTRAGED!! i hate, I HATE YOU VODAFONE. CRAP SERVICE, cant understand your mumbai call centre slumdogs and LARA is the worst service director as she can never understand with any background noise. constantly get dropped calls, shit reception and most annoyingly.... NO DATA COVERAGE! whats the point of paying for 1.5gb of data when im lucky to use 200mb on your SHIT NETWORK!

TIO contacted.. im getting out! i suggest you all do the same!

I'm a 20 year old student.

I'm on a $69 cap with for the iphone + $8 insurance, 1 gb of internet and access to 3g network. In little under a year my phone stopped being able to connect to the 3g network, the internet became extremely slow and the phone would often miss calls.

I called Vodafone while at uni and spent close to and hour waiting on the phone. I had to hang up. No one answered. I tried calling again later and got through. I told them that I would like a new phone and felt entitled to one as I had been paying the extra insurance costs. They told me I would have to pay an additional lump sum of just under $200 to repair the phone. I hung up. As it happened they did discount me a month off of my 24month contract due to reception issues, however, I'm still paying way too much for a service that is overpriced and barely functional.

The internet is too slow for the 1gb of data entitlement, services such as googlemaps are cumbersome and the general utility of my phone is undermined by poor hardware performance and a service provider who, like others have said before, seem to disregard the nature of a contract. I'm paying $78 for a service I could get on a $50 or $30 cap.

Thank god someone set up this website.

I have had continual poor reception with constant dropouts since I started my 2 year contract nearly 2 years ago. Since I use my mobile in my computer business you can imagine the embarrasment when calls with customers would just cut out. During calls I would also experience very poor call quality due to poor reception, making it very difficult to hear what customers are saying. My home office appears to be in a location where Vodafone coverage is not very good (even though I checked with the Vodafone shop staff before signing the contract) and most of the time my mobile shows no signal reception. I will often suddenly hear a text message come in saying I have a missed call, even though my mobile never rang. This is very common and quite frustrating. I'm definitely not getting my money's worth from my phone plan as I find most of the time I have to resort to a landline to make calls. I've tried different mobiles but I still have poor reception. I've also tried calling technical support a few times but haven't got very far. On a few occasions a Vodafone customer service representitive has rang my mobile but while talking with them my phone has dropped out, leaving me at square one. With only 3 months left in my contract I cannot wait to change providers so that I can use my mobile as expected. If Vodafone could improve their service I would be very happy to stay with them. I've found good reception with Telstra but I must say they are much more expensive...

I am on a 2 year contract and have 1G data plan. I figured I could use it to watch youtube or surf web on the bus home. Little did I know the problems I would face with super slow vodafone 3G speeds. I remember getting faster speeds in the days of dialup modems. 3G is classed as broadband right? How can a company offer a service and not provide it but then provide no way to get the problem resolved? As soon as I can get out of my contract I will never be a vodafone customer again.

I've had my phone for 6 months - twice the SIM card has come up with the message saying it is not registered. Mind you, when purchasing my phone, the original SIM card I had picked up, when they went to register it in my name, the computer system told the customer service person that the SIM card was already in use. What the?!? It was in its original packet, not opened!

Vodafone is awful, we have lots of problems, calls always drop, reception is poor, I use this phone for business and all my clients always complaint why my phone always drops , it seems really unprofessional to them and bad affect on my business, on top of it the internet speed of awful, I can not use its internet at all. Someone should be responsible for it and no one is ! Awful service!

I was stuck in a 3 year contract and complained of the lack of reception. They said I was just in a bad mobile phone blackspot. Vodfone have said that customewrs have had bad reception in the past several weeks. Rubbish! This has been going on for years.
I want my money back.

Recently, my partner and I signed up for the portable wireless broadband plan for 10gb a month. We were assured that we would have full coverage in our area, and that the coverage would be more than suitable for online gaming. We are lucky to have one bar of coverage, thus meaning that gaming is near impossible due to lagging issues and glitching. Furthermore, my iphone plan is with Vodafone, and I'm constantly going in and out of service when I was assured full coverage in my area.

I swapped to vodafone just before the 3 merger. The sales rep told me the service would improve in my area because of the merger. On 3 I had limited reception issues. The service area map showed very good service in my area on vodafone, in fact it was better than 3 according to the maps.

Now, my phone drops off the service randomly, I cant use it downstairs in my house (if you can figure out why you're doing better than me) and for awhile there every night at 6pm the network would completely disappear to return 30-40 minutes later. Why? Buggered if I know!

Anyway, total fail began today. My partner is in Sydney for Christmas and now our phone conversations are more weird than normal. We will be talking fine for several minutes and then I can no longer hear him but he can hear me. What the? We have had multiple calls like that, I can only assume its so we hang up and call again to incur more fees or something.

We are both looking into a new provider and are considering the class action. You suck vodafone!

I am so disgusted in the service I have received to date. I'm paying for additional internet for my laptop that to date I have been unable to actually log onto and an iphone that has the worst reception I have experienced in all the years I have been a mobile phone user. Every time I called the service line I am told that 'Vodafone are experiencing an unprecedented number of calls and that the wait could be up to and over an hour!' Unprecedented... really, I beg to differ!!!! And please tell me who has an hour to wait on hold!

What a joke, signing with Vodafone was the biggest mistake I ever made!

my phone is just one year old and for the past month i have had to turn my phone off and back on to recieve any messages. If i try to connect to the internet it doesnt work so have to do the same process. Being on pre-paid i start to think i have ran out of credit but its never the case. I am glad there is going to be a nation wide complaint to the company because this is unacceptable and downright pathetic. In this day and age we need mobile telephones in order to keep our lives in order and the simplicity of being able to communicate in any place is pure genious. The engineers behind the coverage monitoring of Vodafone are pure idiots. Either sort it out or shut your company down Vodafone cos if you dont take action soon you could be filing for bankruptcy anyway. I am happy to finally be able to rant a little and know that I will not be needing to buy a new phone but I am sorry to say I am very disappointed with the service. A real shame.

Hi, just heard about this site on ABC Newsradio and thought it was a great idea. Have been a customer of Vodafone for over 9 years and recently I upgraded to the new Nokia N8 having previously been using a Nokia 6220 Classic with no trouble at all (for almost 2 years). Have had almost 2 weeks of call dropouts. dead zones (where I never used to have any trouble before), and a couple of "sim registration fails". I've found that if I have the phone on speaker, it seems to work a bit better but that is not always possible when in public places. Also complete loss of signal for no reason which requires and restart to correct. Haven't contacted Cust service as it's the holidays etc but thought I would wait and see if it improved. Did get a new sim card which sort of helped a little. Thanks for this site. regards, John W.

No Service. THey reduced my plan after a month of chasing. Then on a $35 plan I owe them over $200 in two months. Complained to customer service - we actuall noy - I could get though. LARA should be shot. Billing left to stategically shaved monkeys and service left to Telstra (NOW THAT IS SAYING SOMETHING!)

Have text (drove up the road for reception) from my apparant full coverage including 3G area. Have phoned, text , Faxed and emailed - NO RESPONSE.

Been a client for over 10 years... make that -11 years.

I am in Mt Tamporine just 30mins west of the gold coast. I am visiting family for a week for christmas. Since i have been here I have had not one bar of reception while everyone around me has full. I am having to drive 30mins to collect phone messages which are quite important as I organise a new years event in Sydney. This is unacceptable! I havn't even been able to receive christmas messages. What am I paying $100 a month for?? but of course to a vodafone customer of some time this is of no surprise. I wait every day excited for the end of my contract.

So bad is vodafone that I had no reception in the SYDNEY CBD everytime i entered myers or david jones on pitt st. I mean really.

FIX IT

We signed up for wireless internet and it keeps dropping out every 5 minutes so completing research and assignments are becoming frustrating and hard. Even as we write this it continues to drop out and we have to restart the connection and another 5 or 10 minutes is wasted.

Wireless internet is soooo slow... A page takes up 2mins to load... called up Voda and the say its the coverage.... But evern @ 3am in the morning the connection is slow or just drops out... Vodafone=Fail

Long receptional delay times and cut outs every 5 minutes all on international calls. Tried phoning 1555 to resolve this and Vodafone text and emails regarding I owe them money on account I closed off more than 2 months ago, which I lost credit on my phone and internet prepaid system. Their call centre staff are not clear, concise in speaking fluent language, I made it clear to them to speak slowly and claerly, they are rude. Easy way to loose customers world wide, and they'll loose their jobs.

I'm with 3 that has been taken over by Vodaphone. Since Sept 12th they've moved me onto 'outdoor coverage' which is no coverage at all. Message ? "Unable to connect to server". Hours and days later I'm told that there aren't many customers in my area hence Vodaphone has put me onto outdoor coverage. They also have a problem with some of their cell sites which they reluctantly admitted to.

Ever since I bought the Iphone4 I kept loosing coverage and I get extra charges which I am not going to pay Customer sevice is appalling I get no satisfaction from them.
This great this website lets voise our frustration
Solomona Ulu

Poor coverage, calls not receceived..txt msgs delayed up to 24 hours.Told upgrades on old contracts only done by phone...waited 1.5hours twice within same day. had 4 services with them...down to 1 now and will cancel as soon as contract is finished.Would never use them again...

we changed internet service a couple of months ago, just waited till the contract expired.live in southport on the gold coast and constantly dropped out and had to reload. were also on the crazy ron network which used vodafone. same thing just waited till the contract ran out then went to telstra. couldnt get mobile reception in the house if there were enough bars and the phone rang we had to run to the footpath just to be able to talk and even there recetion was poor. now 3 bars on the phone. reception on internet and phone perfect. poor reception and customer service non existent. waiting for over an hour everytime i needed to talk to them. netscape actualy calls me back if i have a problem no waiting on hold just to get someone to hang up on me. vodaphone very very poor. will never use again

we changed internet service a couple of months ago, just waited till the contract expired.live in southport on the gold coast and constantly dropped out and had to reload. were also on the crazy ron network which used vodafone. same thing just waited till the contract ran out then went to telstra. couldnt get mobile reception in the house if there were enough bars and the phone rang we had to run to the footpath just to be able to talk and even there recetion was poor. now 3 bars on the phone. reception on internet and phone perfect. poor reception and customer service non existent. waiting for over an hour everytime i needed to talk to them. netscape actualy calls me back if i have a problem no waiting on hold just to get someone to hang up on me. vodaphone very very poor. will never use again

Call drop out after afew minutes on nearly every call.On X-mas day I had to call back to my family four times because of connection fails. Messages sometimes take a day to come through too.

Call drop out after afew minutes on nearly every call.On X-mas day I had to call back to my family four times because of connection fails. Messages sometimes take a day to come through too.

Bought a 'Vodafone' $79 USB Modem to use in a resort at Miami Qld.

In the month we were there (August 2010) it managed to log on about 3 times, and loading the Home Page was almost impossible.

You cannot get decent reception once you are past the RAAF base at Amberley. In Toowoomba it is crap. The region coverage map says you should be able to get reception all the way from Brisbane out west to Toowoomba and down to Warwick (the area I travel in - and it's flat as a tack country from Toowoomba to Warwick). Why should I pay for a service that I don't get? I wouldn't have signed up with a telco provider if it wasn't going to cover the area I travel in. No phone coverage, no net coverage. Toowoomba isn't exact a pip squeak of a town.

my phone is just one year old and for the past month i have had to turn my phone off and back on to recieve any messages. If i try to connect to the internet it doesnt work so have to do the same process. Being on pre-paid i start to think i have ran out of credit but its never the case. I am glad there is going to be a nation wide complaint to the company because this is unacceptable and downright pathetic. In this day and age we need mobile telephones in order to keep our lives in order and the simplicity of being able to communicate in any place is pure genious. The engineers behind the coverage monitoring of Vodafone are pure idiots. Either sort it out or shut your company down Vodafone cos if you dont take action soon you could be filing for bankruptcy anyway. I am happy to finally be able to rant a little and know that I will not be needing to buy a new phone but I am sorry to say I am very disappointed with the service. A real shame.

My Usual Business phone plan spend is around $250 -$350 per month.... this month $4,000+ reason being one of my numbers has downloaded 10 gig of data over the month (phone is used by a person largely in wifi network and who also sleeps at night), and why didn't I get notification before it got to $3000?. OK, fair enough, say we have downloaded 10 gig, now give me a reasonable price for it! I then tried to contact them on many occasions usually on hold for 15-20 minutes and when I got through, the consultant has either no knowledge of why the bill is so high or.....beep beep beep, ohh, the indian call centre has dropped out again, here goes another 20 minutes of my life wasted. Anyway, finally have reported them to the TIO....lets see what happens, there is no way I am paying this, bad credit rating or not!

AB

I have a prepaid...or at least i did have. No reception in many areas in and around Brisbane, but thats not the worst. I can no longer use the "sim" because it was hacked or cloned. Whoever did this, took all but $2 of my credit. Even with the $2 credit, i am blocked from sending text or calling out. After several talks with Vodafone reps and a complaint to TIO, no action was taken. When i stated my situation on Vodafone's Facebook page, they quicky removed my message. Looking at a computer screen shown to me by a sales assistant at a Vodafone store, i was surprised to see 2 names with my number, one of which was myself.

I am 7km from Brisbane city and don't get much reception in my house, I have to go 40meters down the road to be able to talk to someone without dropping out.

Do you know what is crazy? Im in a town called Childers for christmas, 3 hours out of Brisbane, has one woolworths and subway is the only fast food here. I have perfect reception in a gully 5 mins out of the town centre. Why can't the city be the same, so annoying,

My husband and I had a terrible 2 years with the vodafone 3G mobile broadband. Our internet would constantly drop out if connect at all and was very slow. After countless complaints to customer care and promises that were never recieved, we got no results and vowed never to use them as an internet provider again. When i signed up via the internet for a new mobile phone and plan I was notified a week later telling me the phone was not available and had to choose a different phone (the only reason i signed a plan was to get that phone) My name is still spelt incorrect on my bill even though I've gone into store to correct 3 times now. I'm sorry we ever signed up for the mobile internet and am glad to be out of that contract finally.

We were with vodafone a couple years ago and the service then was crap. Dropouts,no connection, poor service. I would expect this sort of thing in mongolia but not here. We switched over to iprimus which operates off the telstra network and service has been good so far. Keep away from vodafone.

After 12 months of interrupted services because their was little or no signal they terminated the service but i still get reminder accounts every month after vodafone terminated the service.

Well I was lucky after 2 months of complaints and continue calls most of which had me on hold for an hour or more I was able to terminate my contract 11 months early. No penalty was applied but I am awaiting my final bill to confirm this.
We will wait and see

my phone is just one year old and for the past month i have had to turn my phone off and back on to recieve any messages. If i try to connect to the internet it doesnt work so have to do the same process. Being on pre-paid i start to think i have ran out of credit but its never the case. I am glad there is going to be a nation wide complaint to the company because this is unacceptable and downright pathetic. In this day and age we need mobile telephones in order to keep our lives in order and the simplicity of being able to communicate in any place is pure genious. The engineers behind the coverage monitoring of Vodafone are pure idiots. Either sort it out or shut your company down Vodafone cos if you dont take action soon you could be filing for bankruptcy anyway. I am happy to finally be able to rant a little and know that I will not be needing to buy a new phone but I am sorry to say I am very disappointed with the service. A real shame.

Somehow locked out of the website using all my regular sign-on details. Spent 20 minutes going through that useless automated system (thank heavens they finally gave you the option to just push buttons as opposed to screaming English that the computer wouldn't recognise anyways), only to get a guy who told me that the website is "experiencing difficulties" (read: FAILS), as is the entire recharge phone system, and they had absolutely no idea when it would be fixed. Not a clue. The only flimsy excuse he could cough up was that they're "renewing the systems". Over Xmas?? WTF? Really, Vodafone, REALLY???? You do ONE thing and you can't even do that reliably, nor even manage a website.

I have recently moved to the Caboolture area from Burpengary where my service was good. But now Im lucky to have 1 or 2 bars. It takes me a few attemps to send a text. If I call someone I have to make sure to tell them I have horrible service so I will cut out sooner rather than later. I don't have a landline connected so it is concerning having 2 children and not having the phone service when needed. It is really frustrating. I thought I was the only one and I am glad to find this site.

I have been with vodafone for number of years and am so over them!! I travel a lot and have NO reception, the data which I need for business is pathetic. My blackberry battery is disgusting and the phone died a couple of months ago and so when I took it in to get fixed it was total drama!! I tried contacting customer service and found out to my chagrin that customer service was in India or some place offshore.
I ended up with NO service for this broken phone and as soon as my contract is up I am waving goodbye

NEVER AGAIN!!!!

limited connection for both mob and internet.. not what i signed up for... with vodafone. thought i had done sufficient research to have phone and internet service where i required it... very disappinted. contacted vodaphone . they helped me slightly but still have daily issues with the so called service