With crazy johns now vodaphone...been texting to the usa no problem for a couple of years. Now my friend in usa says he isn't receiving any texts from me. Anyone else having this problem? I am ditching Vodaphone when my contract expires

I'm very confused re: the extra data costs thing. So I have a cap, it contains data, but they're going to start charging me extra on top of my data cap for accessing certain content, regardless of whether I've hit my data cap or not? I really hope I've got this wrong because it just seems so bizarre?!

Vodafone are now going to charge to use email, peer sharing and Facebook etc. I have been decieved and let down I should have got out whilst I could. No more Vodafail after this contract is over. Bye bye you deceitful bastard company.

I am living in Epping, Victoria. If we look at the network coverage it is OK but still the reception is very very poor. Most of the time there is SOS (no signal at all). I can't wait till my contract ends and this will be my last contract with vodafone.
For people living in this area, I suggest you to reconsider before signing contract with Vodafone.

I got an awesome phone on a contract with vodafone but I couldn't stay in a phone call for more than about 10 seconds without it dropping out so I've been using my SIM card in a different phone and its been working fine until today; I have not even had one bar of signal all day and I've been moving around in different regions of Melbourne all day!

constant dropouts, shitting me to tears

Yesterday Morning @ 4:13am mind, i recieved a SMS from Vodafone with the Tattslotto results drawn on 16th April 2011. Then another SMS @ 5:22am, 6:44am, 7:23am, 8:02am, 8:22am, 9:07am, 10:17am and the last one so far @ 11:11am. All the SMS's are showing Saturday Tattslotto Draw Results from 16th April to 11th June.

Fat load of good the draw results are to me now, and who has the time to call them and be on hold for a hour to complain and get no action! 4:13AM wake up SMS, thanks a lot Vodafone!!

I am on the talk and text package and have over 5571 free texts. However, I have just realised they are charging me 5 cents a text! Talk about sneaky! What is the point of this package when you cannot use the free texts!?!

I received a text message from Vodafone saying there would be changes to data usage and charges. I called and listened to the rather vague recorded message just saying that usage of services such as Skype would change but with no information of how. I called customer services, went through to an Indian call centre and just got off the phone, after 37 minutes and with nothing resolved. I just made the decision to stick with vodafone on Friday when my felxicap expired, based purely on how good the data charges were and am told that there is no chance of a refund and they still do not have information on how the charges will work, even though it is happening in just over one week.

When I complained about what short notice I was being given for such significant - although still mostly unknown - changes, I was told that Australia's laws require just one week notice. Their tactics and lack of customer service makes me think it's worth losing the money I have paid for the next month and just swapping to another provider immediately.

paying for bills i dont owe and my mobile broad band contract ended in march this year and im still getting bills and i dont use them and i am unemployed and struggling for work but i have to pay $29.95 for nothing and then the curry muncher said i have to pay two last bills and i told him its not good and when you call them there lines are faulty and its like the lines gonna drop out and your calling on a land line not happy jan waste of money.

Well I got a 30 dollar recharge and the deal was i got free text messages for one month but it only worked for two weeks. :(

Called today to ask when my contract is up (I was pretty sure of date, just wanted to confirm). I was told I would have to be put thru to another department to get that info, but 1st I had to state why I wanted to know!?! I told them that the reason I wanted to know, was simply because I wanted to know when my contract was due to expire.
Interesting way to run a business

iam trying to ring andrew graham and it says less than $10 dollers pleas respond iam nathan graham

Everyone was running speed tests on their mobile broadband the other day. I couldn't even load the webpage.

I've just read on your website that people have been waiting for the website to be fixed in regard to the bonus bank scheme where you cannot purchase a new phone. I was on the phone tonight to be told that in 48 hours someone would get back to me regarding this issue. Any other company would be able to process the transaction and payment over the phone but apparently it's their policy that you can only redeem bonus dollars through the website. What a scam!

Vodafools Moblie Broadband Internet just stops working after 6 months in my area. The I call so many times and they have no solution for me. This morning it starts working again only to die again a few hours later. Something needs to be done about this company, seriously it needs a mass boycott or something because this is too rediculous. These groups and complaints are not effecting Vodafone in anyway, we need something bigger and more influencial to take on the surface of Vodafone and make a huge differnce to this evil corporation.

my internet keeps on dropping for couple of months now even i worked in the CBD. calling their customer support doesnt help as well because of loonnngg waiting time. How i wish i didnt transfer provider.

Just moved to Wyndham Vale, VIC and their website shows it should have coverage in that area as they have just finished building the new network in Werribee. I don't have any network 95% of the times. When I do and try make a call gets dropped out in the middle of the call. Really annoying. I have complained to them and someone supposed to contact me but hasn't heard from them since.

For about 2 weeks now my Vodafone Mobile Broadband internet will not work. It will connect and take data from me as normal but it wont load any web pages or anything... I called Vodafone 10 different times with no solution, they acted like it was only my problem and that they had no idea why their coverage is so bad. Rahahahajinu told me that my area only has outdoor coverage (I can only use it outdoors) I said that I had been using it for 5months inside a house in my area with very minor problems but nothing this bad... He was surprised that this happened but I still got no solution. He then said that he checked my area and stated that they are doing some work on towers, updating them etc. I went to the Yodafone website and did the update checker for my area and it was clearly stated that no update or work was going on in my area..... Was he just lieing to me so he could get me off the phone? I don't know what to do about this and am losing money......

Vodafone's network is a joke. Their intenet is so slow and doesnt work 95% of the time. Yet they are still happy to eat your data with their greedy fat mouths, watching the balence of your last reacharge drool out of their fat freaking mouths. They take money out of your and my childrens mouths and use it too feed their Indian call centres in Chennai, Mumbai and Kolkata and laugh as Muhammed and his wife Naji sleep in their big pile of money and data you spent while leaving you on hold for hours until you give up or your ear rots out. Vodafone don't care about me or you, they care about their secret master plans that they are yet to reveal while proiding the worst service to you and your families. For SHAME! Won't somebody please think of the children, please!

Why won't the Vodafone mobile network, work for me... why? why? why wont it work... It takes my data yet nothing loads. Vodafone is robbing me, whats next? They are the worst company in the history of the world. Every time I try to make the situation better they put me through to some loser i Bombay who I can't understand and is working 3 other jobs for 3 other providers at the same time. This is an outrage and I must do something about it now before it is too late for all of us... ... Expect me vodafone I'm comin'

Where do i start;

Firstly, i dont get coverage in my office, 3 km from the city. I constantly get drop outs and no service to and from the city, within the 3 km radius.

Secondly, i tried to pay my bill using credit card over the phone, "We're sorry, we're experiencing technical difficulties, please hang up and try again later...." So i thought i'd try it online, same thing.... so i vented my anger on twitter. And where do you think vodafail tried to resolve my complaint? On Twitter! What the hell?

I've constantly tried to get answers to my coverage issues, but i just get automatic responses saying they're improving coverage in my area, still hasnt happened yet, at home anyway and there's no mention of near my office.

I sit on the train and see others near by with iPhone 4's, different carriers who have better service than me, or that just have service when i dont.

How do i get out of my contract?!?!

I have been using the Vodafail Mobile Broadband for some time. All of a sudden the Broadband does not work. When connecting the internet says that the download speed is fine but it will not load any webpages etc. I have called Vodafail and troubleshooting many times but they are pathetic. Still it takes my money and data but I just can't use it. Vodafail resorts to this form of robbery whats next? Pathetic loser company. I'm sick of talking to people I cant understand. Get yourself together.

Port number from 3 to vodafail, it took 4 days still have not done!!

Now, my 3 SIM is de-registered from 3 network, but new vodafail SIM can not register to its network.

I am disconnected from the world!

Vodafone is builling me for txt message that was not made from my mobile, and are trying to make me pay for these messages.. i dont know who the number belongs to nor do i ever txt these no's. they are a rip off and the txt are $4.00 each..they are no help and their customer service is awful!!!

Delayed SMS and vociemail for 3 days. Have missed numerous jobs and shifts because of missed messages. Extremely *#@!-off!

Our 3 mobiles are always roaming (on telstra towers) and hunting for the 3/vodaphone towers. Battery life is less than one day.

Waiting for the last 30 mins to get data connection... pathetic!

I moved my SIM from Vodafone to Telstra. I used the unlock code provided for my blackberry bold from Vodafone's website. The code didn't work. I now have to wait 5 business days to use my blackberry while Vodafone contact RIM to verify and check the unlock code! I need this phone for work! No wonder I left Vodafone!!

I had many issues with calls dropping out, messages taking hours/days/weeks to get delivered. So a couple of weeks ago i called up vodafone and surprisingly was able to get out of my contract relatively easily (within 10 minutes) provided i sent the phone back. Only 5 months into my contract i thought this was reasonable and agreed to this. The guy i spoke to told me voda would send out a bag and that i should get in within 5 days. It's now been 9 days and no bag has come. For anyone else this has happened to how long did it take to receive the bag?

I have had prepaid wireless broadband for over a year now. The first year was fine. Not a problem - ever. I bought a new wireless modem on special at Christmas for what I thought was a bargain - $99 for what had previously cost me $150. Now I am able to connect, but can only get to webpages once in a while. I usually get an "unable to display the webpage error". Same on my iPhone. So, although I have enough to get me through the year, the year will expire well before I am able to use up all my gigs. I am not very techo, but when I am able to get through on the customer support line, the tech people don't seem to really know what the problem is. They guide me all around the place and eventually get it going again (not sure if this is co-incidental or not), but then the next time I log-on, 9 times out of 10 I am back to the same problem. Think I might just cut my losses and ditch the Vodafone modem and go buy a new one!!

Our company uses vodafone for our data network, with drop outs all day long in the metro area. I think we will go to telstra soon.

for the past 2 days people have been trying to call without success because my phone is apparently switched off.

After being told that I would have full reception in my area, I cant even get reception in my house. A text message can take up to an hour to get to me and I cant make calls from my own house.
Thanks alot Vodafone

No reception

Well, I haven't been able to get 3g on my iphone 4 for about 2 weeks now, it's getting to the point where have to take 3g off and use the slow internet just to send school emails and so forth, but once I'm in the city or even 10 minutes away from my house I get 3g, ITS PISSING ME OFF.

vodafone havent been billing me properly for a YEAR AND A HALF!! very time i call they say they've fixed the problem and every month a bill fails to show up. no-one seems to know what is going on over there and i've had enough!! VODAFAIL!

I can be sitting in a car, outside, or anywhere, with my 2 best friends, one of whom is with Telstra, the other with Optus, and both can connect to the internet so much faster then I can. When getting on net to get directions somewhere, my friends will both have been able to enter where we are going, and have gotten the directions, before my page has fully loaded! We all have the same iphone, so that shouldn't become the issue at all. Then on top of this, vodafone will just drop out when I am on the phone, no matter where I am! So ridiculously frustrating. My phone wouldn't work in my street at all for a week, I would have to check all my emails etc whilst I was at work, as even my household internet is with them, and when I would ring customer care they tried to tell me nothing was wrong with the service in my area! As soon as contract is up I am heading to Telstra.

sent SMSs to my friend yesterday and again today and she still have not received

Disconnects every 30 seconds

No stable service...drops out continuously
Pathetic

called my friend for 5 minutes it turned out to cost $10 in credit!

Right i rang the call centre to tell them my recharge does not work then they said that i do not need to recharge as i have all ready got credit on my phone i said i can top up if i want to then they hung up on me so i will now be going back to the TIO i have had it with Vodafone's call centre's and the company i did not deserve to be treated like that

Mornington Peninsula: working from home and can't get past level one tech support for over 10 days now.
Bought new contract from pre paid hoping it was modem or sim anomaly but it was the network.
Keeps dropping from 3G to H then off all through the day and sometimes only gives a minute of signal.
It was previously ok..started on 21st May.

I was sending messages to the united states and was wondering why i wasnt getting a reply. When i went to check my message status every message sent to the united states had failed turns out its a network error. I am unsure when the outage started but for me its been since the 17th May, sencond time i have called and was given a response was they do not know when it can be fixed and that i should try everyday. When i asked that if this drags on futher, i am concerned because im paying for a service that isnt working, i got a response of nothing much they can do.

No reception at home, am loosing business.
Alot of cutting out and voice scrambling.
Many call drop outs

both my wife and i have vodafail and as a joke we sometimes send each other messages (while both in the house) and most often it takes a day for the other to receive it.
also when trying to call i am diverted to her message bank right away as if the phone is out of service however it displays full service then the voice message is delivered a day or 2 later, epic fail

Sick of getting my voicemail messages anywhere from 2-7 days later after they are left (bad when its a business phone)
Poor internet and email service, not to mention call drop outs!
This is a company that is full of enough hot air to effect global warming!
Vodafail is a joke!

I can freely use the Internet any time of the day with next to know problems but I cannot send or receive texts for the last two days regardless of my location. When anybody calls my phone rings but I cannot hear a thing, when I attempt calls I don't even get as much as a dial tone!

When I bought my iPhone 4 it wasn't activated (something I was told to do myself on numerous occasions over a long weekend only to discover via the internet they are to do it for you) and I couldn't use it for the first four days it was in my possession.

I used to be able to send a text to vodafone to get updates on my Internet usage etc and I can no longer do that either.

I changed from optus for similar reasons and I am one hundred percent pissed off at vodafone an ready to chuck in my contract!!!!

Wife and I been with this ridiculous telco for 21 months - counting down the last 3 months to go to the only usable network in Australia. Just called India to try to get out of the contract. "I am so sorry for the inconvenience..." "stop", I said. "Listen - one purpose of call - can we get out now". Transfer to a specialist... checked network coverage in our area - it's perfect, of course - stupid me. In the end... nope, must wait to end of conttract.
VODAFONE... GET FARKED.

dropping out every 20 min joke 5 months of this going to dodo hope it works........

no 3g data

for the last 30 mins I couldn't get any data connection so I restarted my phone and now it won't even connect to the vodafone network i.e. no phone service either. Freaking useless!

I have just moved to Barwon Heads - 4/5 calls drop out, quite often have no service at all and most of the time I cannot connect to the server. This is absolutely disgusting

I am living in Melbourne and most of the time at work ( Ringwood in Eastern Suburb) my iphone with vodafone sim card does not have connection service . :( . When I talked to Vodafone shop , they want termination fees as I am in two years contract . what's the point of selling service which is not working and asking money for termination ???
Chris

drops out in the middle of conversation txt mssge delayd

my vodafone prepaid keeps dropping out in the middle conversation

I recently realised that none of my SMSs to the USA were being
transmitted. For about 5 days I was sending messages that weren't being sent.

First I called vodafone (which didn't help), and then went to the Vodafone shop twice. It was only after two visits and an hour wait that I was
informed that the system that sends SMSs from Australia to the USA is
not working properly. They also informed me that they had *no* idea
when this issue would be resolved.

Vodafone has failed to inform their staff of this issue as well as their customers!! Of course, this issue isn't listed on their website.

This SMS problem has being ongoing for at least 5 days.

Cannot get mobile broadband to work in spite of plenty of coverage in my area. Appalling efforts by support to remedy issues and hard to understand phone support personnel

I am on a $79 with 2GB data plan. Spent 3 weeks overseas, occasionally using roaming to check email and use maps. I return to $2000 usage racked up. One call I was charged at $80.85 per minute. Then for the privilege I was barred from outgoing calls because I went over my cap. DISGRACE!!!! They wont drop the restriction until I pay up but i haven't even been billed yet!
I will be demanding a refund if they take that $2000 and a release from contract. ** UNACCEPTABLE **

We purchased a phone for our son for Christmas 2010. We were able to recharge once. After that every attempt failed. Both on the internet and via customer service. No-one can work out why. We are so sick of listening to the voice activated software, that eventually tells us the department we require is closed. Basically we want the phone unlocked so our son can use his phone via a decent provider. We purchased this phone for safety purposes, not very safe if he cannot use it. On another matter, my mobile was with three mobile (now vodaphone) and is now basically useless unless within 30 km of the GPO. I have tried calling them and every time they have hung up on me. I cannot say politely what I actually think of the Vodaphone service.
Back to our son, who is in Year 7, he just wants a phone that works so he can text his mum and dad and check his favourite sport results via the internet.
Please help us, my brain will explode if I have to listen to the voice activated software or inane attempts to resolve the problem.
Thanks

Hi was driving on hands free talking to my wife from geelong to st kilda. The 40minutes all the way from geelong to about edge of melbourne altona-ish was fine the last urban 20 minutes from the start of the west gate bridge though port melbourne to st kilda dropped out 7 times!

i have the prepaid HTC legend,
my prepaid rater plan is the txt and data and there is supposed to be free twitter access through the correct website or app
i ave peep and twitter already loaded onto my phone and its still charging me and ive been told they are not accepted apps, if they aren't accepted by Vodafone to be for the free use why are they PRELOADED?!

I have internet broadband which is not very good coverage to start with (2 bars only), and I now have a problem with the coverage just dropping out about 2 minutes evry time I turn it on. and then I can't easily call them to fix it because they are only available business hours (I'm not always available business hours).

Im getting charged on my bill for internet roaming yet I live in Hawthorn and work at melbourne university.. how can they not have FULL coverage in these areas. FAIL

Broadband modem service in East Melbourne is unuseable. DNS response timing out over 999ms and the network analyser giving up. %Packets lost exceeding 50% consistently up to total failure ! Literally screaming at the USB modem !!!
Want my service cancelled and my money refunded.
To top it all off, they shut off the customer support??(Oh I hate Lara) line after 20:00
VODAFAILS !

Cant hold a call for longer than 3 minutes its hopeless,txtx dont come through for hours

sales guy from Vodafone called, offered complimentary upgrade to quad band usb modem. Said it will dramatically improve speed in central melbourne as they have new 850 network.
recived and tested new modem - same speed of around 1mbps. Asked the same sales guy to organise the return of the supplied modem.

This brain disabled person cancelled all mobile broadband I had including the old one that we had no intention to canccel.

When calling vodafone support guy tells me that I called and requested the cancellation which is of course not the case.

HOW CAN THESE PEOPLE CAN BE SO BRAINLESS?!!!

I joined up on the business plan of vodaphone last year( so I can claim some calls back on tax), I received a brand new sony xperia x 10 @ $80 per month plus Insurance and internet which came too $100 per month. July was when I signed up for it, I recieved a threatening letter late september demanding $200 that was overdue and any failure would result in a mark against my name on the crediting sytem. After informing the powers that be and paying them the said money owed,I then informed them that I will not pay a bill until I have received one in the mail and not before ( a small charge added for paper bill but worth it!). Then my phone started playing up, y'know, miss calls, line drop out, internet stalling, programs failing. This I could handle, putting it down too latest gadgets bugs. But then the ph would just turn itself off for no reason, sometimes Im on a call , sometimes on the internet, sometimes on its own accord. It got so frustrating that I took it in for a service around the 20th of december last year, where the shop kindly gave me a loan ph to use in the meantime ( a nokia slide ph worth only $150, with only a tenth of the gadgets that I had on the xperia and the screen size dropping down to a mere 1 inch) and I was grateful for the staff for the ph for calls! I received the phone about 14 days later( missed out some super new years eve shots), had the ph for about a week and same thing was happening, ph was turning itself off. (The staff at the shop were very understanding to my frustrations and assisted wherever possible, supplying a new battery thinking it was battery failure, sitting on the ph talking too Vodaphone I.T. etc etc) I took the ph back and I informed them that the same problem was happening in that the ph turned it self off, the staff just gave me that "Oh Yeah " Look, like I was making it up, but as the staff member was holding the ph it just turned itself off, it was funny to watch the expression suddenly change too " geeez, he's telling the truth" Look, lol, I had too laugh. Anyway, they sent the ph away again, and three weeks later I received the ph off them, all I did was go home and try too turn the thing on and this time it just wouldnt turn on, took it back and even the staff were flabbergasted, they tried changing batteries, plugging into the power but whatever they tried the ph would not turn on. they were on the ph straight away, explained what had happened to whoever it was on the ph and I got instructed that another new ph would be sent out in a week or 2 on their express urgent delivery,. Well I hate too see slow because I received the ph in 6-8 weeks later, but the ph wouldnt accept the sim card, the staff tried and tried again, but nothing. That ph was sent back and I rang them about 4 weeks after that to discuss my bill which was $200 overdue again, I explained to them that why should I pay a bill if I dont have the ph to use, I was prepared to pay some of the bill for the ph calls but I refused to pay the full amount until I received my sony xperia x 10 back which I had signed up for! I was then told that my bill was scrapped and that I could do a swap ph, so swap my xperia for another ph, the gentleman helped me to choose a ph and I chose the HTC Desire HD in replacement for the xperia ( The reason why I hadnt received the xperia is because they were out of stock and it never entered into anyone's mind to inform me of this). A week later I called vodaphone and asked where my new HTC ph was? I was then informed that the staff member I spoke too didnt have the authority to do the swap and I would have too wait for the xperia. Well folks, here's the situation, I have been using this loan ph since december 20th of last year, out of the $100 per month I have had 3 months swayed, I am still yet to hear from vodaphone or anyone in what is going on with the ph I signed up for?? So the good news is Im getting FREE ph calls, the bad news is no phone!

Anyone else in Geelong having noticible problems since about 18 May? Hard to access internet from iphone or usb modem?

I used to be with the 3 network and my mobile phone reception was good enough to not have to use my landline. Since Vodaphone takeover I have 5% reception if i am lucky, my landline costs have increased and I continue to be billed for calls and mobile internet (which is free if used in a 3G reception area, but in my area it does not exist). Nearby areas are roamimng areas which I have to pay 55c/mb. Not Happy!!!

since signing a contract in Dec 2009 , there has been nothing but Grief .....
I live on the mornington Peninsula and was told that coverage wasnt a problem with 97% .. I currently have to get in my car and drive down the street to make a phone call and also to retrieve messages and emails . Im self employed and cant imagine some of my customers frustration when there unable to contact me let alone my personal dealings.. I WANT OUT !!! i was told i could change from vodafone to 3 network which use telstra towers, seems no-one can help me with that either

Just bought a second-hand blackberry (upgraded from my very old nokia)... just found out my old sim card won't allow me to access the internet on a blackberry so looked into my options. Looks like it's Optus, Telstra or Vodafone... will avoid vodafone like a plague!!!!

I'm in a bit of a pickle. When you dial my mobile number, my mobile rings... no sweat... problem is, if I miss the call, it goes through to someone else's voicemail message. To top it off, my mobile does not notify me that I have a message to retrieve. I dial 121 and apparently, there are no new messages! I know there are as I have left messages myself. I contacted customer service and as you would expect, it is as simple as turn off, turn back on. NO IT IS NOT!!! Even after removing the battery and rebooting, this problem still exists. I am told to contact customer service again between 8am and 8pm tomorrow as no-one can help me now. What happened? Where are my messages going? Will I receive the other lady's messages?

The other day I recieved a voice message from vodafone - only it was so faint and crackly I couldn't understand much, then it dropped out. I rang back to find it was the network coverage team ringing to tell me that there were no coverage problems at all and they didn't understand my complaints! Kind of a black comedy.

reading all the posts here and you are all in the same boat as me. I have all the symptoms you describe. It concerns me that you ring up to cancel and they wont let you. I told them my reception was now almost non existed and had deteriorated in last few months and they ended my contract without cost to me. I cant see why you all cant do the same. Speaking to staff at a store, they told me to stress to the customer service people on 1555 that the coverage HAS GOT WORSE IN LAST FEW MONTHS.

I am now back on testra after a 10 year hiatus and can i say not only is it cheaper (something i thought id never see) than anyone else, it is also fantastic coverage.

I rang vodafone yes2day to find out why there is no reception they said that there is no outage and i still have no reception i have gone to the tio the customer service does not even help all they say is there is no outage

GRRRRRRRRRRRRR INTERNET JUST DOSE NOT WORK! NO SIGNAL NO LOADING AND I PAY ALL THIS MONEY FOR INTERNET THAT IS A RIP OFF ANYWAYS THEY CHARGE THAT MUCH?

I rang up vodafone to let them no that i have no reception and they said there is no network problem i was ok this morning untill about 4:00pm today and still no reception they say to take out my sim and wipe it i have done all that but still does not help

so i've been with 3 for 2 years now. just last week i signed a new contract with vodafail (which i really shouldnt've done) because they were the only telco that had the phone that i want (HTC Desire Z). the guy that i was signing up with was really nice, and he said that i will definetly receive the phone within 1-3 working days. so now its been like 6 working days and i still havent received it, so i just called them up now. i had to call 8 times, because they kept hanging up on me (it wasnt my reception, i had full bars and it said 3G+) so i finally got through to this indian man that clearly didnt know how to speak english. and i was trying to speak to him for like 30 minutes, so i had to use google translate to speak to him (pretty funny yeah?). so he finally said that i should recieve my phone in 3 weeks. then i started saying (loudly) WEEKS?! THE OTHER GUY SAID DAYS! then he quickly hang up on me. grhh. im so angry.

I recently posted about been sold a phone charger that broke my phone.

After reading many posts from others experience constant hassle with Vodafone (all of which were helpful posts), I contacted the TIO. They emailed me back within hours and told me that because it wasn't a contract problem, I need to contact consumer affairs.
I did so and was told that because I had no receipts (the gentleman on the phone was very understanding and said that he too wouldn't have kept a receipt for a phone charger) there was nothing they could do, but it was worth lodging a complaint anyway.

I did so, then contacted Vodafone. I was on hold for a surprising 7 minutes. I was first put through to sales.. "Ohh you wish to purchase a new mobile?" My response "NO I would like the mobile phone that is damaged due to your sales teams POOR product knowledge replaced.." His response "We can't do that, you need to purchase a phone." I responded with "Why should I fork out extra money when I am without a phone because of your sales team that didn't know the product they were selling.." Their response "take it up with the store.." my response "I have numerous times, and I would again, however, the store is currently undergoing renovations and it doesn't state when it will re-open.." their response "so take it up with another store. They probably won't deal with it though, because it wasn't their mistake.." I continued to keep my cool and politely asked if I could speak to a supervisor.. The CSO responded with "they can't help you either.." again politely I said "please transfer me.." and eventually he agreed.
I was transferred, held for not even 2 minutes, somebody started to speak to me then suddenly, the line went down.
I called back and went through a similar thing, but this time was told to save my money, pay off my outstanding credit and the problem would be solved and I could sign up on a contract and get a new phone.
If I could pay out my outstanding credit, I would do so in a heartbeat, however, I am unemployed and don't have the money to do so. I am however on a payment plan, so it's not like I'm not trying or just ignoring it.
I couldn't get over the tone in the mans voice.
Eventually, I hung up.. I called again and asked to be transferred to the complaints department.
The lady on the other end was SO kind and actually made me feel bad for putting in a complaint. She asked what it was about, I told her and she said that she was able to take the complaint or I could be transferred to a supervisor and he could take it. I asked to be transferred.
The supervisor, also very polite, took my complaint, said he would pass it on and if anything could be done about this, they would contact me, if not, he was sorry.
I said I highly doubted anything would be done and didn't understand how Vodafone weren't willing to fix a mistake they mad. $50 added to my bonus bank to purchase a phone that DIDN'T Work from day (a phone that is now in a tip somewhere because when I contacted them about this, all they could say was pay $50 and send you're phone off).. And $50 loyal credit also doesn't cut it for me.
Not when I'm without a phone and missing god knows how many job opportunities.

I also emailed vodafone yesterday morning after all this was over to complain.. Surprise surprise, no response.

Does anyone know of anything else I could do? Consumer Affairs have said that they don't believe they can help as there are no receipts and even though I have emails from Vodafone and myself about this, it doesn't state where the emails come from..

PLEASE HELP ME! I am so close to ripping my hair out!

Call dropouts, 3G dropouts (turning off 3G works for call reception and calls are much more reliable), terrible throughput/speed for internet browsing regardless of location - i've never even come close to using a quarter of my monthly allowance as pages time out all the time!
Vodafone advise my speed issues should be fixed in about 3months, but only for the 1 location they would allow me to provide... my house address, where I don't use 3G!

I had forgotten to pay my bill, they usually bar the service, but NO- this time they COMPLETELY DISCONNECTED my service without even barring it!!
Anyway I paid it up, yesterday, she said that in 6 hours MAX it would be working now, 19 hours later, they say it will take 24 hrs from now... HOW CAN THEY DO THIS!!!??? How can they disconnect it without barring it first?! Seems ridiculous!!!

Watch this awesome Vodafail video on Youtube.
http://www.youtube.com/watch?v=306OsChFw0A&feature=youtube_gdata_player

my wife recharged succesfully on the 8/5/2011,she placed $30.00 in her balance as she recieved a msg to recharge before the 10/5/2011. Once she did this she had confirmation that she recharged with $30.00 as the phone msg advised her recharge was successful. less than a week later she goes to call me only to have a voice tell her she has insuficiant funds. she has 56 cents in credit which mind you she had before recharge but has been msging ppl till she went to call me.my wife rang pre paid customer support only to be told unless youve still got the voucher we cant help you, who keeps there voucher after confirmation they have successfully recharged. They told my wife is she can find it in the rubbish bin though the rubbish bin was emptied last week.So there quick to say to her even though you rang recharge number how do we no you recharged, so there calling her a liar to, mind you this is call center in india or wherever they are. Yet they couldnt exsplain how she was able to msg ppl over past 3 days on 56cents but were going to investigate cause they were losing money, but yet they buggered up my wifes credit but are not willing to investigate to where or how its gone missing, only exsplanation they can give is that my wife is lying.Il fight this and will join action on vadafail as when i had broadband contract they were shocking as to is my phone service with them as just me alone vodafail have cost me over $1200.00 in calls due to drop outs and very poor service let alone no covrage, wheres there upgrades they claim to have made. Ps maybe we front up to new c.e.o place i have his address to his place see how he likes been placed in a corner.

Haven't seen anything simular on the net yet.. YOU MIGHT FIND IT INTERESTING>>>OR EVEN COME ACROSS THE SAME GUY.....

I am having the same issue with Vodafail as anyone else. No coverage, constant calls to Customer Service etc.

Listen to this...

I was on $130 Business Unlimited Cap.
Due to low coverage at my add. they reduced it to $99

It even got worse, so they reduced it to $79 unlimited 2 GB Plan.

2 Weeks ago received an SMS from Vodafail, saying due to " July 2011 network upgrade" they applied 50% waiver on my plan for 3 month.

So I will be paying something like $40 for unlimted plan. (2GB is sufficient)

IT GETS EVEN BETTER.....

Last friday 13th May 2011 received a call from a BLOCKED number...
It was VODAFONE... The lovely gentleman introduced himself as VODAFONE STAFF and told me he has got a great offer for me....

I was curious and I went with the conversation - as I know already the deal I am on is due to the lack of coverage, frustration, endless calls to and from customer relation team - so I was wondering how come they can't see that on my account....

Anyway...He asked me for the PIN etc. etc.

He told me ... He can see that I am a HIGH SPENDER and he would like to reduce my plan.
So I asked him oh ok, how much am I spening at the moment.. He told me around $130 per month ... ( not sure where he got that figure from)

He then said yes for this particular mobile number THAT is the average you are spending..

NOW when he said what the mobile number was - I started to be very suspicious.. HE was looking at my Vodafone PREPAID NUMBER that does NOT EXCIST since 6 years... :-)

I asked him to check the coverage at my address, (Vodafone already knows about my area that there is no or poor coverage)

It took this gentleman over the phone not even 2 seconds to check the network coverage...and said, yeas you have exceptional coverage...

THIS IS ANOTHER HIT>>> He then asked me what time is the best to come and visit me at my HOME to talk about signing up for a plan... He would send someone to come and visit me...WHAAAAT???!!!

I asked him wow is that something new....? There was no answer to that, he persisted for me to give him exact time and day that I am available....

Asked him where he is located, as I would like to visit him and he said MELBOURNE CITY Call Center... I said, I am not sure that there is a vodafone call center...And his answer was ..........( a suburb approx. 8km away from the CITY) so not IN MELBOURNE CITY>.....

The ALARMS in my head went off, and I asked to speak to a Supervisor.
Spoke to him immediately, and confirmed that they are not a VODAFONE Call Centre, they r just a shop... VODAFONE DEALER ( selling phones and other stuff) .... He kind of was putting it back on my and said...well you have given us the PIN number so we can look into your account....
Well, I did yes, only under the understanding that he was calling from VODAFONE Call Centre.... and not from a dealer shop somewhere in the suburbs.....

He of course appologized, and said sorry about that etc. etc. etc.


Thought I might give you a heads up on my experience... A new thing vodafone is doing? I am also taking this further with vodafone, as I am concerned about my privacy - as those people introduce themselves as vodafone call centre staff where they r not.

I live in Anglesea Vic, on the outskirts of the town. Have NEVER had any reception here.
What a waste of a 2 year contract.

Also tried to use it in Healesville and Doncaster East in Vic - both places very poor and drop out reception

I spent two days trying to get through to Vodafone to order a new phone and sign up for the $45 plan(I was on the $65 plan) after they sent me a txt stating I would get 3 months free if I upgraded phone now. I thought why not, I needed a new phone and wasn't getting the value from the old plan so thought I would save a few dollars.

2 months later I am being charged more than what I originally was paying and no 3 free months. The customer service at the other end was no help at all and wanted to try and charge me $20 to change my plan. I'm currently waiting for a manager to get back to me but think this is going to end up with me having to complain to some higher authority. Any recommendations would be appreciated.

Hardly an coverage except for a few select places at home, no coverage in most of the town.

I've been a loyal Vodafone customer for 12 years. During all the network difficulties, I stuck through Vodafone & not once complained.. I constantly told people how good Vodafone were.
I went into a Vodafone Store to purchase a new phone charger for my Nokia N97. The salesman told me that they didn't have the N97 in stock, however, a Motorolla charger was exactly the same.. I purchased the charger.. I mean, a sales person is supposed to know the product they're selling right?
The charger worked on my phone for a day & then completely pushed in my socket.
I went back to the store & they told me to contact customer care because there was nothing they could do. I listened & did so. After spending over an hour on hold, my call was finally handled. After half an hour of been transferred back & forth, I was told that I needed to take my receipt into the store & get my money back..
Now, 1- I didn't care about the $20. What I cared about was the fact that I would now be without a phone, which meant I couldn't be reached, which could have resulted in missing job opportunities.. I was unemployed & only receiving Centrelink payments, so I couldn't afford to purchase a phone.
2- When somebody is working in Sales, they are supposed to have an understanding of the product they're selling. Why should I have gone without when it was Vodafone's mistake?

After a week of trying to fix the mess, I was told I could have a Nokia E63 for free. I was happy with this BUT then.. The day I received my new phone, I instantly had nothing but trouble with it. It would constantly freeze, or turn off, or at times, delete everything, like it did a reformat of some sort.
I contacted Vodafone only to be told that I wasn't covered under warranty as it was a free phone & that it would cost me to send it away.

Again, why should I fork out for Vodafone's mistakes??

I have been a loyal customer for over 12 years now. I purchase credit on a fortnightly basis.. Unfortunately, I don't qualify for a contract due to a bad credit history, so I can't even go about getting a new phone that way.

Does anybody have ANY suggestions as to what I can do to actually get a phone that works?
I tried my luck with Vodafone & asked for an iphone, the refused.. I asked to go on a payment plan for an iphone, again, they refused..
So if anybody has any ideas, it would be much appreciated.

Oh & I left out the best part.. Originally, Vodafone offered to fix my N97.. Something I was satisfied with. When I explained I purchased it from a friend of a friend, they asked what Network the phone was originally locked to. When I answered with Optus, they wanted nothing more to do with it & said that it couldn't be done..
I thought Vodafone would appreciate the fact that I'd actually unlocked a phone so I could continue using my Vodafone simcare.. $80 down the drain..

Vodafone claim to be huge on Customer Loyalty, to care so highly.. Well Vodafone, where's the customer loyalty for someone who has been loyal to you for over 12 years & to somebody who is now left without due to YOUR mistakes..

I was in billing problem, it took them 4 months to solved the problem. Then the coverage, they offered me new device which they claimed that might help connection issue but it was the same.
Now I have hardware and software issue on their mobile internet device. And I can't get any help because help line was closed.

after 2 months I have been told the network is being improved. I still get charged the same per month rate but i can't check my email, surf the web, use google maps . why am I paying this money again ?

I transferred to Vodafone but because I had tried to sign up over the phone and the computers crashed they said they would call me to finalise the contract. No call. I then went to the store and they could not organise an account because the person I had contacted on the phone had started the account. They said they would call. Of course they did not. I then contacted over the phone and got an account which they said was finalised. Then I got told it was not finalised and that they needed some further ID. I then received the phone but they failed to import my number from my previous carrier so I got charged by two companies. My phone then died and they told me to upload new software which I did. It died again and I sent it off with notice I had uploaded software. Three weeks later - guess what - they uploaded software. It died again. I am informed it goes back three times before replacement. A loan phone is given. It does not charge. I take it back and another loan phone is given. It does not charge. Is this crazy. I want to support Vodafone but expect some reciprocation.

Tried to get an unlocking code for my vodafone phone. Rang and sat on hold for more than 15 minutes, was finally told that I had an unusual phone and that they would calculate the code and send an txt in the next few days. Needless to say, I never received the message and now have to start all over again. Probably cheaper to buy an unlocked phone as it is not in their interest to unlock mine.

for the last two weeks i have only been getting reception 30-40% of the time, i can never use my phone- receive calls, txts, send txts, etc, i cant connect to the internet, i cant do anything, and its infuriating to think this is the kind of shit i am paying for. come to think about it, it has been unreliable since the grand prix. a friend has the same problem. initially we pawned it off to the crowds and all the phones/signal interference, but the problem has been lingering! what is going on i've had enough.

I live 7 km from Melbourne and get either one bar or no service. When I use the phone it is a bad line and prone to cut out.

I live and work 6.5 km from the centre of Melbourne. My reception is at best 2 bars but most time one bar or no service. I can not make a phone call from anywhere in the office or home without the possibility of the phone dropping out.
I travel to many countries - I can not get reception in these countries where 3 Optus and Telstra can get them.
I have moved my sim to other phones and the issue is the same. - so its not the phone which is an iphone