contract is up after many years as a 3 customer. lately drop outs, slow sms, internet coverage slow and drops out. think after seeing this site is time for a change :) Sydney metro area

I dont have a choice, my company is signed up with Vodafone for our email etc to our blackberries.

I also have an Iphone which performs the same functions as the blackberry, on another carrier obviously. Sometimes, email repication from my work can take anywhere from 10 minutes to 8 hours... it all depends on how fast the hamster is running inside the Vodafone Server.

This has led to me getting in a great deal of crap for missing emails that, to all knowledge of employers have been sent and by all means should have replicated.

Previously we were with Telstra, emails would hit my phone within miliseconds after being sent, everytime.

So, screw you Vodafone, Im stuck with you until my employer realises you suck fat lemons.

Three months ago I went into vodafone to upgrade to an iPhone. They told me it was free to upgrade and that i would continue to pay the same amount monthly. However they were out of stock of iPhone but they would place me on a waiting list and contact me once the phone arrives.
However one month later after no contact I went back to vodafone to find out when i would receive my iPhone. There were no notes in the system and i had not been placed on a waiting list. They told me if I wanted to upgrade it would cost extra and the plans had gone up. I was very upset because this is not what i was promised when i wanted to upgrade.
I called vodafone and made a complaint. i was very angry and i wanted to cancel my account and move over to Optus. They put me through to their retentions team and i was promised a free iPhone on the same contract i was on. Again the iPhone was out of stock and I was told to wait a week or 2 and the phone would be delivered to my home.
Two months went by and I was sick and tired of waiting. I called Vodafone and was told again that no notes and no phone had been ordered for me. At this point I was very very angry and again was put through to retentions team because I wanted to change over to Optus. Again I went through the same process as before and promised a free iphone and no extra costs to my plan. Again i was told i had to wait for an iPhone because of no stock.
it has been 3 months now since I first contacted vodafone. I still do not have my phone. In the new year if i dont recieve my phone I will call A Current Affair. This has been ridiculous.

3G data performance is woeful. Contract is up in Jan 2011 and I'm out....forever

Since signing up 19 months ago I have experienced diversion calls on mass. My phone hardly rings and goes straight to message bank. I use my phone for business..... and it has cost me a lot! Vodafone has lengthen my ring twice, but to no avail. My monthly bill consists mainly of retrieval costs from my voice mail. Drop outs, bad lines, no service in a lot of areas... it's hopeless. Can't wait for my contract to end in April 2011. I'm out !!!!!!!

Drop outs no service i work and live in a city and i cant get service at work maybe the odd text message will come through but try n reply, forget it.......... the last house i lived in (3mths ago) i couldnt use the phone cause no coverage..
Is it true vodafone is letting contracts break cause of there shit coverage??

I purchased a Nokia N series off vodafone in early 2009, whilst living at Londonderry. Before purchasing the phone they absolutely assured and promised me that it work at Somerton where I was moving to some months later.

Sadly to say, got to Somerton, no vodafone reception anywhere, when I rang them, they promised to disconnect the contract free of charge, but ho hum, they changed their mind, stating that it worked in the area I was living when purchased. They lied, cheated, and were absolutely plain rude to me, and I had to go the expense of getting another phone which worked. Needless to say, this put me under pressure, and the Vodafone went to collections as I refused to pay it. I now have to pay the b***** $1,400.00 at a $50.00 payment per fortnight out of my disability pension.

I pleaded, grovelled, explained my hubby passed away, I had to move, rental, pension, impossible to run two mobile phones. They simply did NOT care, so I am now stuck with paying these crooked idiots out the $1,500.0

Kind regards Ann Bonser

I purchased a Nokia N series off vodafone in early 2009, whilst living at Londonderry. Before purchasing the phone they absolutely assured and promised me that it work at Somerton where I was moving to some months later.

Sadly to say, got to Somerton, no vodafone reception anywhere, when I rang them, they promised to disconnect the contract free of charge, but ho hum, they changed their mind, stating that it worked in the area I was living when purchased. They lied, cheated, and were absolutely plain rude to me, and I had to go the expense of getting another phone which worked. Needless to say, this put me under pressure, and the Vodafone went to collections as I refused to pay it. I now have to pay the b***** $1,400.00 at a $50.00 payment per fortnight out of my disability pension.

I pleaded, grovelled, explained my hubby passed away, I had to move, rental, pension, impossible to run two mobile phones. They simply did NOT care, so I am now stuck with paying these crooked idiots out the $1,500.0

Kind regards Ann Bonser

Was a Vodafone fan for years, I had to eat my hat after swearing never to use telstra again, but three years of poor reception, dropouts, over charging of data I paid Vodafone out and and moved on. The difference is service with telstra is mind blowing and shamful.

Over billing (being charged 3 times as much on my past two bills as on the past 12 months, having used the phone no more then usual) no explanation as to why and no chance of a refund. Bills being late or no coming at all, then being charged overdue fees, still no help. Phone droping out, no coverage etc.

I have only been with vodaphone for 2 and half months and so wish i hadnt changed to them from my old carrier.

I always have limited signal or none. I rang vodaphone 2 days ago and they said my phone looked ok at their end. It is so hard when trying to make a call.

Another issue i have is this added ontop GST, which i have never had added on top before with other carriers, so when vodaphone told me my monthly balance was going to be such and such it was false, as they didnt tell me about the added GST. I brought this up with them and was told there was nothing i could do.

I do NOT like vodaphone.

Has anybody noticed that on the vodaphone website it states that the billing date is the date that your data usage is reset. When it is not. The billing date is included in the months bill and your date reset date is the date after the billing date.

Check it out!

I switched from prepaid 3-Mobile broadband to one of the Vodafone's postpaid plan (~$39 a month) few months ago. On average my internet was disconnected from the system more than twenty times a day. It's ridiculous and terrible. Even worst many times I need at least two hours to be reconnected again. On the other note, it's the postpaid service but in reality it's not. I have to pay the bill before my monthly usage is finished. How come?

I had a friend who in the late 1990's travelled up and down the Queensland coast and relied on his Vodaphone service to conduct business (just calls no data). He was constantly plagued with call drop outs, missed calls, messages never received or arriving days later and after many complaints and wasted time talking to customer service he finally gave up with them when the contract ended. Sound familiar ?

been a vodafone customer for years. this all started when they joined with 3. i would be blaming 3 not them. since the join with 3 i have such bad reception. i uusually need to ring a number twice if i am at home before i can get through. before 3 though vodafone reception was almost perfect for me. also Lara has got to go. someone put her out of her misery and the customer service of waiting for hours to talk to a REAL person is pathetic. Lara can't understand a word usually and goes in a loop and it takes about 3 phone calls to even get her to go to the right section. employ more real people. cut the wait lines and get 3 to pick up their act and maybe you will have your old service and reputation back.

I am an ex-vodafone customer. They are an awful company. WHen I was overseas last year they charged me a fortune and left me high and dry. IIt cost me a lot of money to try and contact them to get my service running again. I've dumped them for Virgin Mobile and am a lot happier with the service.

I am in heart of the Sydney and I am facing drop outs everytime. Messeges come along with added 2/3 days. In my account section, there are 2 usage history with same account. How could it be possible???

At the contract period as well, it says you are eligible to use upto $500.00 worth of value in $49.00 cap but when they put you into cap., then they will give you only $454.00 worth of value to use and when you call them to ask, they'll say you, it is inclusive of GST. I searched everywhere and it won't mentioned anywhere that its inclusive of GST and even when asked Customer Support before putting into cap., I am sure, they'll say you the same story about the value you can use but you'll hear another story when you are in cap. afterwards. Becareful of Vodafone, this company is ripping us. I am anxiously waiting to finish my contract.

The last 6 weeks or so its been unbelievably frustrating. Cut outs and die outs for no reason. Was the worse when I used international roaming while overseas on a business trip. Failed me most times when required for important calls. Thinking of moving to another provider after many years with Vodafone.

Bought new Blackberry from Vodaphone. Will not sync with computer make calls etc. Vodaphone service section had phone for two and had phone for two and half months. They couldn't fix. Spoke to call centre and Vodaphone would replace phone. Good I thought. Went to outlet and NO!?! This is against policy to change phones! Now have a silly contract and no phone. Using old phone!

Other thing my friends can make calls in my house on their mobilen(on different carriers) and I have no signal! This happens to me all over the nation.

I joined with Vodafone on the 11/11/10. That was the first day i had it, and the first day i had to complain. 5 hours i spent on hold that day to get my phone service hooked up (Vodafone transferring me around in cirles, from one operater to another sales operater, to complaints handeling process, i told the girl on the other line i would like to lodge a complaint, she replied "Would you like me to find out how to do that?"). After 3 days of trying myself since Vodafone did not know why i wasn't getting any signal, my phone finally worked and i got network service. It cost me $83 to call Vodafone to get my phone service hooked up, having to wait 5 hours, buying a new sim, the new sim failing, altogether this particular incident has probably cost me $150. Not to mention my bill this month which i cannot access because no matter how many times i try to register for online services to view my bill i cannot!!! And, yet again, shock horror, cannot get through to customer care. My bill this month will be small though, not being able to make outgoing phone calls, every time i try it beeps and then does not call at all, my phone drops out if a message comes through while i am in a call, it drops out if another call comes through while i am in a call, and it just plain drops out for no reason at all, is a pretty good money saver. Vodafone is by far the worst choice that i have made in a VERY long time and i want out some compensation for the 2 months (so far) of trouble it has bought me.
I have had to go out and buy a pre-paid phone (another $149 to add to the cost already spent on my bad choice of phone provider, Vodafone) to support my business when this service doesn't provide.... well anything!
Now, i will wait the estimated 10 days it will take them to reply to yet another complaint (because of the 'holidays') and hope that they come to some sort of resolution to make up the absolutely appauling service!!!!

Drop outs no service i work and live in a city and i cant get service at work maybe the odd text message will come through but try n reply, forget it.......... the last house i lived in (3mths ago) i couldnt use the phone cause no coverage..
Is it true vodafone is letting contracts break cause of there shit coverage??

Don't despair, I managed to get my contract cancelled. They couldn't provide cover to my house!! The garden yes but not my house. We managed after about 3 months of calls and one letter from a debt collector! saying I owed them money for it all to cleared up. Only problem now is I have over $100 in credit which I don't know how to get back.

My partner and i both have the same phone, the difference being he is with telstra and i with vodacrap... most places we go my reception is crap compared to his.. as soon as my contract is up i'm gone...

my phone has been sending the same sms twice to people, so i tried to get the problem fixed in store, they were helpful enough and gave me a new sim to try an see if that would help but told me if it didnt i had to call them up. The new sim didnt help so I spent 25 minutes on hold to then be hung up on. I didnt have enough time to call back straight away so I tried the next day and the recording said it was over a 40 minute wait, I tried several times that day and each time was told it was over 40 minutes, same happened for the next 3 days. When I finally got through, I could barely understand the person and they told me there wasnt much they could do and suggested I delete all my sms's to see if that would help and then the final step was a master reset. They gave me a $30 credit and she told me that was all she could give me, even though I had gone through my bills and found my phone had been doing it for over 3 months and each bill had well over 60 sms sent that were doubled up.
My coverage is also crap and tells me I have no service all the time even though I am in places that I have had full reception before

wow there are alot of us out there all the same problems as everyone else but i have more problems with my internet drops out all the time

Purchased vodaphone internet prepay - my business depends on the internet - could not and have not been able to use the net since before christmas and customer service or complaint section unavailable over the holidays. One would think that while they are having problems someone would be there to man fixing of problems.

I also am having problems with dropouts and numbers unavailable that really are.

i have been with them 18 months, not bad at first, now i can wait 2 days for txt's normally delivered in the middle of the night. lose signal and drop out regluarly. don't start me on the mobile broadband, too many calls to them

Calls drop out continuously
No service
No Internet connection
Voicemail delays
PAIN IN THE ASS

I have had mobile broadband and mobile phone services with Vodafone - stupid me! Gave up the mobile broadband, very very slow and unreliable. 6 months to go on my mobile phone contract - poor reception, internet drops out constantly in good reception areas. Customer service is incredibly hopeless, rude and very hard to get onto.

Calls drop out continuously
No service
No Internet connection
Voicemail delays
PAIN IN THE ASS

I signed up on a 2 year plan not quite 1 year ago, believing what was said about their coverage, they lied. We drove from Bathurst to Singleton from 5klms out of Bathurst until approx 5 mins from Singleton there were no signal except of very small pockets, and these were emergency calls only. Also the phone I received on the plan was obsolete so I couldn't get any accessories compatible with or to connect to my PC. They said I couldn't get out of the plan and there was nothing they could do about the phone, they had no control over that. I very rarely use the Vodafone phone and have gone with Telstra prepaid where I get good call amounts and data useage and coverage.

lots of call dropouts in the jindabyne area over winter 2008 and 2009 ski seasons, but you couldn't even get on to customer service without your call droping out. I was told system is being upgraded back in 2009. looks like its still the same after years of complaining.....I got a free $49 recharge after i called the ombudsman, after spending $150+ on call dropouts over winter....

don't beleave the system is being upgraded, it never will.....still lots of call dropouts in jindabyne.

none ! have been with voda for 10 years and never had a problem

I have been on vodafone contract for clost to 8 Years. Every 2 years for some reason i give them another chance and resign. my last signing was the last straw, I WILL NOT be returning once my contract is up. i have made years of constant ongoing complaints over the usual call drop outs, slow data transfer and poor reception. i have had little in the way of help from vodafone other than the usual hours of waiting on hold. The last straw was my last re-sign up, i w3as contacted by Vodafone Loyalty Team, they offered me a free phone, any one i chose if i re-signed. i told them i wanted an Iphone4, they said i could get one but they would nt be released until november-december. so i took the sony X10i, 3 yes 3 days later vodafone released the Iphone4! Firstly i have poot up with years of poor service and now i have been blatently LIED to!! Very Dissapointed!!!!!

I have 2 phones on plans and they drop out constantly and its near impossible to down load data . my n8 and n97 ain,t so smart fones

I have been with Vodafone for 21 months and cannot wait for my contract to finish to move on to better services. Vodafone is sh*t!

I have a iPhone 3GS from Vodaphone which I haven't used for months (despite paying $119 per month for unlimited calls/text). The service is almost non-existant at my home/office which is only 2.5kms from the Port Macquarie CBD. Vodaphone did refund me 3 months worth of fees at the beginning of this year due to the poor service, but that hasn't helped with the rest of the fees I have had to pay. Thank God for the Telstra Next-G network which works a treat with my iPhone 4.

Vodafail coverage has let me down on so many occasions i have lost count. In emergency cases i have been lucky enough to have my husband and a girl friend with my with other carriers with their phones at the time. I AM SO OVER IT!!! They keep telling me they are upgrading their lines but NOTHING EVER CHANGES.

I signed up with vodafone almost 2 years ago now on an unlimitied cap costing me $125 a month including phone insurance as I had got the new Iphone at the time.
Since being with them I have had next to no service coverage in urban areas even with towers near by, next to no internet coverage, I damaged my screen on my iphone and wanted to get it fixed, and was told by vodaphone staff that they couldnt help me because I had signed up with Vodafone at Myer stores and that I had to go back to them, even though Vodafone at Myer had since all been closed down and I told them this and they said they could not help me so I have had a smashed phone for almost a year now and still continue to pay insurance for my phone that they will not fix and constant no service TO EVEN USE MY PHONE.
It is the most abysmal service I have ever received from any company and even worse customer service and phone assistance. I want out of this contract 100% but no one in store or over the phone has been willing to help me unless i pay them obscene amounts of money to break my contract even though I can not even USE there service anyway. this has been the most asoloutley ridiculous ordeal of my life and if anyone can help me get out of this crap and get my money back for this waste of time by all means let me know

I am retired and we travel Australia. Vodaphone sales said I'd get "Great coverage" using their 7Gb pm mobile modem, Terrible reception from day one. Sent it back under the 14day return clause. Lady at Post Office said "Better Register it if it's going to Vodafone, because they will swear that they never got it" Took her advise and when the accounts for the use of a Modem that they had received (signature confirmed by Aus Post) they begrudgingly wiped the account. I still got 2 more email "Reminders" for payment of account that had been cancelled.

last week i waited an hour and 20 minutes on my 8th attempt to get put through to the right deptartment,i finally got an australian guy who fixed my problem first go and saw how many attempts i made and reinmursed me a few dollars,this has happend more than once..lara..does my head in,does she Eva get it right!!!..I HAVE TO STAND IN THE CORNER OF MY KITCHEN TO GET RECEPTION AS THIS IS THE ONLY PLACE IN MY HOUSE IT WONT DROP OUT.....NOT TO MENTION THE INTERNET,ESPECIALLY WHEN IM IN THE MIDDLE OF SOMETHING IMPORTANT,IT DROPS OUT AND I LOSE ALL MY WORK..HOW CAN THAT BE GOOD FOR BUSINESS OWNERS....OVER IT!!

Only have one bar of service at the best of times. Messages fail all the time and it sucks. I used to have good service but it is just crap now!

I am in Gundagai NSW and it is just crap to be polite!!! I have to turn my phone on and then off and then only sometimes lucky to have service and 1 bar only!!! They need to fix it now!

Try running a business from a mobile phone that doesnt work. Voice messages that come through 3 - 5 days later from potential clients.....it's not acceptable. No phone reception in majority of the places I go to, not to mention when it drops out completely and is searching to find reception. I have lost a lot of money not only paying my phone bill that doesnt work but also losing potential clients as they are unhappy I havent returned their calls. How can I if I dont get their messages???????

you would think that reception in the city would be better than other places, well nope for the last 2 months, i either have no reception, txt messages not being received for a day or 2, really crappy reception, or fone calls dropping out, and all those call centers can say is that it has been logged but cant tell me when it will be fixed, if i go the next suburb over from me i got great recption, spent 10 or so years with voda and this has to be the worst its ever been. how about they start using all that money they make on fixing the services rather than stuffing it into their pockets. grrrrr

I would like to be able to get out of my contract, I hate Vodafone!

I have an i phone and calls constanly drop out, use the internet and sometimes it takes an age to load and then may even drop out with not being able to connect, its very fustrating

I hardly ever have any Internet connection on my mobile phone- it drives me nuts. Also my phone calls via mobile drop out. And finally customer service is so bad- the worse I've experienced by any company. I want out if it's not fixed soon.

Brought a new phone and it wouldn't get service anywhere from city to country.

I signed up with Vodafone hoping that I would not get the harassing aggressive Optus marketing. I am wishing that i could rush back to Optu!!! Agressive marketing is much better than no coverage and constant dropped calls. I often have to reboot my Iphone 4 just to get internet coverage or finish a game that is 'hung up'. Sick of it all!!

I'm not able to dial out, send messages, drop calls or even reach customer service. I am so sick of not being able to rely on a dependable phone provider that links me to my clients. This is affecting my business on a daily basis for the last 3 months. What is going on??? I know I'm not alone as I talk to some other Vodafone clients who are having the same problems. I thought it was my handset, but I'm sure is the crappuy network. obi75syd@gmail.com

i am with 3/vodafone, i recently purchased a Nokia N8, after 4 weeks of use it died. I took it back to the store to have it replaced, they sent it away and upon return they informed me it had water damage.... I know it had no contact with water but they insisted it did, so at this stage I have been told i will have to pay for a phone i no longer have. I cant believe how I was treated, I felt like a number to them, not a customer.. What happened to the customers always right?,
I want too terminate the contract but was informed I would have to pay a fee of almost $1000... I have no phone and I am in a tough situation, I feel cheated :-(

The last straw on my wifes mobile was when our sone was hit by another skier at Thredbo and she had to use someone else's phone to alert ski patrol. Their coverage maps show the mountain covered and other networks get good service in the same area.

BTW, She got out of her contract ater launching a campagin of calling whenever her calls were dropping out etc

Why doesn't the vodafone SMTP service for out going mail work??

I am with Vodafone and experience problems associated with my phone continually disconnecting while I am on calls, I get limited connection to my mobile phone and find it difficult to acess the internet or get any connection to anything at all! I've lost a lot of money and data due to such problems. I'm considering changing my phone provider!!

Reception. Even in the CBD the reception is shit, the messeges are delayed when i send them or are never delayed at all. its crap and frankly im sick of it.

At this moment i am on the internet on my phone. I have to keep my hand in one position just so i have reception WTF

first of all I wanted to replace my home phone with a mobile, coverage looks good in the shop. at home call dropouts and switching between 2G and 3G when I get to work. my mobile internet imagine signing up to only receive 12kbs at home.

The caps are good, but the service & internet & all the rest sux. Absolutely bad service - people service. I walked into a shop, and asked for a particular phone, the guy looked at me stupid. They just dont have uniformed customer service. And I agree with the last post - the web site is a gamble if it works or not. Customer service sux.

I have been trying all morning to recharge my pre-paid account via my credit card pre set up. It keeps telling me to end the call and try again. I desperatley needed to recharge and thus the reason for having my credit card linked for conveneance. Then resorted to wait on hold to speak with Customer service. Waited 30mins then call dropped out. Purchased recharge credit from store, $29.00 flexi cap. Went to send a txt and then was told i had insufficient credit. WTFF!! GRRRRRRRRR

i have a phone cap plan 2 year contract and internet usb 2 year contract for services i cant use at my place of work or in the city alot of the time..

I was with vodafone and I was happy with them, great value for money however there coverage was poor, I made a complaint they cancelled my contract with no penalty. I was happy with there resolution

Have Telstra iPhones but got a vodafone prepaid data sim for the iPad to do emails etc during our holiday. The iPad is operating so slowly it is not workable. Resorted to using the iPhone for email & checking websites....total waste of money. We checked official coverage details before buying the prepaid, but have found this information is miss represented. Web pages which can't load because they lose connection or response is too slow just zip up I. Seconds on the Telstra supported iPhones.

I just switched to Vodafone one month ago from Optus. The places where I work used to always get coverage from Optus but they are dead with Vodafone. I am not happy at all

I signed up 2 months ago to a $49 cap with a Blackberry 9700 ... I have been experiencing soooo many issues with my BlackBerry, constant drop outs with phone calls, the inability of nurses and doctors to get through in regards to my Brothers condition, the inability of my clients to get a hold of me and on top of all that I dont even receive most of my emails. I started with a 49 cap to see how I go and I am thankful that I did not get a 79 cap or something.

Every time I call vodafone to rectify my issues they tell me I cant get out of my contract, that they will call me back, that I need to get through to cancellation and when I do get through to cancellation. They tell me that I need to go into a store to double check if my phone is faulty where I only lose more and more time. I work 6 days a week, currently in the midst of renovations and have to take care of more brother on top of all of this. I am busy 24.7 and I am simply NOT HAPPY WITH VODAFONE. IT IS THE WORRRRRST ... very thankful you made this website.

Poor reception, calls going straight to message bank without ringing and the most frustrating is that the voicemail messages come through days later making
me look like I am not returning calls to important customers, Vodafone's pathetic service is making my business look bad and is costing me money.
Trying to ring support is useless as it takes forever to talk to a real person and when you do they have no ability to help at all anyway. Shame on you vodafone treating paying customers so terribly.

Poor reception especially with 3G in nightclubs/bars and other public places...call drop outs, excessive voicemail delays. Very frustrating.

Continual dropouts and slow service. always very poor.

I replaced my virgin mobile broadband with vodafone and bought an iphone at the same time. The lady at the store said you can cancel if your coverage is bad and you call within a week. It took a week to get the service up and running so i missed that boat. I called 5 times explaining the coverage is non existent and I wanted to cancel and they gave some lame excuse "network congested, network is being worked on..." Phone support sux and have an excuse for everything. I want to cancel but i seem to be stuck with excuses saying why I can't. Vodafone sux big time.

I recently purchased a simcard for use in a vodaphone usb modem. I usually managed to connect but in the end they got my money for nothing. I was unable to stabilise the modem so dropouts were my most frequent experience. Second most frequent experience was a very very VERY poor transmission rate. Far worse than dial up. The company representatives, at least at the outlet level, were disinterested. Now I understand why they made me buy a minimum $30, even though I didnt want to do that. This way they misapporpriate more of my money for a product which doesnt work.

i thought i called the wrong number when a lady i could barely understand told me i had called wodafone. i asked if i could speak to someone in australia and she said that no one in australia could help me. obviously. i just wanted to know why my calls kept dropping out when i had full reception, txt messages are delayed and voicemail doesnt happen. thanks guys, now i know why.

Data usage, and download usage. Many bills that are wrong and who refunds for games I did not download. I have a Satio which is hard to gt games for, yet for the first few bills I had several charged and the cap was wrong. A person told me to bring them in and she'd see what she could do - but it seemed all too hard. I'd paid the bills months before. Vodafone staff told me to ringh thes number, that number over the games downloads. I just paid it or would be cut off. I am tired of bad reception & not connecting for data. The vodafone website is a "hit and miss" if it works. I think their caps are o.k. - I have been with Vodafone for approx 10 years - its not better or worse. Which is sad. The Infinity caps are good, but you pay for 13 or voicemail calls. But still they have the best caps.

Data usage, and download usage. Many bills that are wrong and who refunds for games I did not download. I have a Satio which is hard to gt games for, yet for the first few bills I had several charged and the cap was wrong. A person told me to bring them in and she'd see what she could do - but it seemed all too hard. I'd paid the bills months before. Vodafone staff told me to ringh thes number, that number over the games downloads. I just paid it or would be cut off. I am tired of bad reception & not connecting for data. The vodafone website is a "hit and miss" if it works. I think their caps are o.k. - I have been with Vodafone for approx 10 years - its not better or worse. Which is sad. The Infinity caps are good, but you pay for 13 or voicemail calls. But still they have the best caps.

I recently signed up to Vodaphone after being with Optus for years, I was told at the time of signing up that Vodafone has better coverage than any other network. Definitely not the case!

1). Many drop call a day even I my mobile phone display a full range of network. More than 20 drop call a day and unable to make call.
2). unable to browse website and access my email
3). unable to contact the super CHICK ' LORA ' 1h and more waiting for someone to ick up the phone call.
4). Hotline doesn't know their product and asked me to wait so they will transfert me to another department. after 1h the line will be cut off automatically !
5). Very poor customer server at Dealer Shop and un experience people !

How to cancel my contract and get my money back???

I signed up to a Vodafone Contract in JULY 2009 with the purchase of an iPhone 3GS. In the first week I noticed that I did have better reception at home the 3, which is the bottom of the pit of all telco's. Over the months I noticed a slow decrease in the quality of reception, and now in DECEMBER 2010, I can't get any reception on my Mobile Phone at home. Having called Vodafone on many occassions, the only solution they have is to move around or go elsewhere where there is reception. What Kind of service is this when I am paying them $69.00 pre month on a Fixed Term Contract and can't receive or make calls at home. Add to this the Thousands of call dropouts, SMS messages which take up to 8 hours to get to the recipient, and extremely poor coverage, VODAFONE is not worth slagging on.
I was travelling in Austria in March 2010, and bought a Pre-paid card, with one of their cheapest networks, and never had less than 4 bars of reception, even inside buildings, in tunnels and up in the mountains. This was absolutely incredible, I even had semi reception when I travelled into Slovakia and Hungary. This is what you call service, you get exactly what you pay for. Australian companies are just focusing on making money and providing crap services.This is a problem across the board, Telco's, Gas, Electricity, and whatever other utility service is available. What about the Customer Service Call Centres in India, This is an absolute joke, and invasion of privacy when you have to confirm private information to someone in another country.
Australia is no longer the lucky country, well maybe for the money hungry corporations, which are mainly overseas owned.
Everybody should band together and SAY "ENOUGH IS ENOUGH", Let's get these companies, especially VODACRAP to lift their game, and the best way to do this is by leaving them, the more customers they lose the better. The government is not doing anything to protect people against getting ripped off by these companies, the Governemnt doesn't give a shit, Politicians have their phones paid by the Tax Payer anyway, so they are never concerned.
I have sent a scathing complaint to VODAFONE about my problems, both in writing and over the internet, and if they don't meet my demands, I will just drop the contract, and stop paying them. They can try and recover money from me, and at the same time I will be fighting to recover money from them. Oh yeah, I have also sent one to A Current Affair.....SPREAD THE WORD......

2 phones with them - one for me, one for my wife. Both always drop out, dead zones, and then also full strength zones (full bars 3G) that go completely dead without warning (no bars) for minutes at a time - usually during a call - and then come back online. I am dealing directly with Vodafone to get out of my 24 month contract at the 14th month, but it doesnt look promising.

Contract ended with Vodaphone in May 2010, so resigned with iphone 3...Nothing but problems in the first two weeks - non-stop drop outs and No Network coverage across all different areas in south western Sydney. Called Support/Help four times....Numerous hours on hold with advice that didn't solve the problem. Went back to Vodaphone shop ready to throw phone at them after the amount of complaints I had recieved by Family, friends and business calls that I missed or cut out on. One night I was talking to my sister and the call dropped out SEVEN!!! times. The shop sent my phone away claiming my Iphone was faulty. Four weeks later I get a new Iphone and wait for it - EXACTLY THE SAME PROBLEMS!!!! I call head office again and they palm me off to the shop - so Back again I go to the shop who now advise me I have to wait for approval from Head Office to get a different phone. I have to wait another two weeks and I have to call the shop 5 different times to get answers. I get told the person in the section at head office has been away and Thats why I have had to wait - so everyone in NSW had to wait for one person to come back from holidays??? After being rude to a worker I finally get a call from the store manager the next day offering my three phones to choose from - I dont get to choose my own replacemnt phone after the abd service and reunning around I have had to put up with - NO!!!!! And of course to now cancel my contract with incur me with the exit fee!!! What a Joke ;( Instead We will offer you two older style phones to choose from and one phone that no-one has ever heard of but I'm told it's great. yeah well I was told the Iphone was great too!!!.
I choose the unknown HTC Legion after doing some reserach on the three phones on offer and it is 95% better than the Iphone but still not perfect. I still suffer lack of network service and drop outs but It is an improvement to the Iphone drama. Not once did they reinburse me for the couple of months my service was disrupted, for my constant phonecalls and hours lost on the phone to support/Help desk or for the numerous trips to the Vodaphone shop. Am exremly disappointed in their "Customer Sevice" and the fact I was made to feel like I was the problem not their service or the phone!

i just copy the complaint i emailed to VODAFONE on 15 December 2010:

"Today i text '1512' to check my credit. The reply (per text message) was i still have $73 (GST inc). When i went online to check my Credit Balance, i was already $87.00 Excess. I find this a misrepresentation. Could this be corrected? Also my user name "04.....' is locked, for what reason?
Thank you.."

I'm over Vodafone we had been complaining for a very long time they keep sending me faulty hand sets, they tell you to take it to vodafone stall to be told they cant help you,i rang the tio a few times making complaints to them about receiving faulty phones and that the coverage is crap it drops out if we are in the house or if we are or it comes up on the phone as out of range a lot so i told the tio that we want our contracts terminated as Vodafone has broken the agreement that we had signed it was agreed then a few weeks later i received a bill in the post for $500 then 2 weeks later on the Friday i received another one for $900 and then on the Monday i received a letter demanding i pay the $900 or my services will be disconnected i rang them in a rage and told them that my contract was terminated as i requested and we hadn't use the service for 4 months we have a services else were i was told it was a mistake and how sorry they were for it then last week i received another bill for $1,500 i rang them again in a rage and determined to speak to a senior person to be told that notes were not written up i was like not my problem your customer service people cant do there job proper so then i rang the tio and made another complaint gain about vodafone im disgusted on how vodafone deal with there customers and how rude there customer services people really are they don't give a shit they sent out bills even when your services is disconnected

I have been with Vodafone since they first started. Recent problems are my new iphone4 had no reception as I have to stand in the middle of my street to have a conversation at home. These conversations involve dropouts galore resulting in me just giving up. Not good considering my clients cannot get through to me day or night plus I get voicemail messages hours after they were left. My biggest concern is the fact they gave my personal number to someone who simply called and begged them for it. I am stuck in this contract with my crappy phone and no reception and now a crazy person has my number too. I wanna sue their asses!!

2 phones with them - one for me, one for my wife. Both always drop out, dead zones, and then also full strength zones (full bars 3G) that go completely dead without warning (no bars) for minutes at a time - usually during a call - and then come back online. I am dealing directly with Vodafone to get out of my 24 month contract at the 14th month, but it doesnt look promising.

My two year vodaphone contact was over and I had 16 gig I phone a vodaphone rep in a store Sydney offered me a upgrade to a better phone and plane and after I sighned up I relized the new phone I got is 8 gig and now I'm paying more per month for a complete lack of service

I changed over from Optus to Vodaphone about a week ago. In just a week, I have experienced so many problems. Very poor reception on the train and slow data connection. In fact, the internet connection is so bad, it cuts in and out all the time. I am seriously thinking of switching back to Optus or to another network.

I tried calling the customer service line and was literally placed on hold for 2 hours before a man with a heavy Indian accent finally tried to come to my assistance, but I had no idea what he was going on about!

fuckk ur all such whining bitches, ive been with vodafone sine i was 10, recently upgraded to iphone and everything is perfectly fine! internet is all gud, emails recieved perfectly, texts are fine and my calls dont have a problem! i dunno bout u guys but im stickin with vodafone, stop complaining pay the fee and get out of ur contract if u dont like it and go to another telco!!
jeez

I first got Vodaphone for my business phone approx 2mths ago, I complained after 2 weeks of terrible service, the phone was constantly dropping out of service and nobody was able to call me as it would just say it was turned off. Vodaphone said they would put the phone under investigation, i waited 4 weeks for a response, their response was that there was nothing wrong with the reception on my phone!!! Let me guess your expert INDEPENDANT investigation!! I begged to get out of the plan, they refused and said that i had to give the plan to someone else!! Now my poor husband has the plan or i had to pay $2000!! Then they sent me a bill for $280 for no service for 2 months, go figure, I had a $60 plan for 2 months. Go to hell Vodaphone.

I was formerly on the 3 Network for years before it merged with Vodafone, and although I know they have merged recently, I never had any problems until switching to Vodafone a few months back. Reception is poor and on various occasions I have been unable to ring out from my phone even when it reportedly has reception.

I think what irritates me the most is actually trying to get through to someone on Vodafone in order to fix or enquire about certain problems. Long wait times and voice activated services are annoying at the best of times. I was also not offered any compensation when trying to set up internet on my HTC numerous times and being on the phone for at least half an hour on three separate occasions.

I only switched to Vodafone for the HTC Legend. I probably shouldn't have bothered.

Reception is always "Very poor" or "poor". When clicked on link from a link, usually got disconnected. Originally I thought this was my computer which is almost three years old but it was a good Sony top model when I bought it. Then suddenly two weeks ago every time when I tried to connect a small window popped out telling me my data usage is coming to an end whereas when I tried to use the Voda SMS I was told I still had half the amount to go until the end of the month. So I called their Technical Support which usually takes more than 45 minutes and was told should stick to the SMS amount. What a great service!

My phone is forever dropping out my husband works on the railways his boss was trying to get through to me for 3 hours the other day as my husband had had a accident at work he could not through to me when i called to ask vodafone they told me oh yes cronulla is the worst area for it. well thanks very much for caring why cant they fix this problem

No video calling - was promised it 2 years ago.
Continual dropping out of phone calls. Costs me heaps to keep dialling the customer back (get stung for flagfall cost each time)
Have been getting a lot of crossed lines of late. My call will just swap over to a different persons phone call. Sometimes they can hear me - most of the time I can't. I don't want other people listening to my calls - who knows if they have been?
When I lost my phone, i had to contact vodafone to lodge for a replacement. I was on hold with their insurance company for over an hour the first time, and just over 45 mins the next time. I never got through, it was easier to but a new phone. I contacted mangment - they didn't want to know. I have a year left on my contract - then i'm ripping up my contract.

aside from the network issues, I don't have an account login any longer. 6 weeks and many hours of circular conversations. Half truths and deception. I bluffed them once saying I was recording the conversation. Vodafone 'customer help' disconnected the call saying I couldn't record them. But they could record me.
After that I recorded almost every call. I have hours of the saga on hard disk.

All this happened after I changed from pre pay to a contract. I feel totaly ripped off. Not to mention serialy decieved!

i live in Broken Hill NSW and some parts of the town i dont even have coverage it can be very painfull

Bought an iPhone 3GS outright from Voda. Transferred to another carrier in which I had to pay to unlock the phone. Ok. Paid my $85 online, completing eforms such as type of phone etc etc, only to receive an email indicating that they did not have the code to unlock the phone. WTF!

Terrible reception, continuous lines failing whilst mid conversation.... I'm tired of paying top dollar and having minimal reception and network.

same 4 me

Drops out all the time...lucky i've got another server i can connect to if i need to do something important...!!! CRAP with a capital C..

This is not new - Vodafone reception has been bad for years. At my home/office Telstra customers get full-bar reception; Optus folk get nearly max reception. I get none unless I stand upstairs, and outside in all weathers and then the calls drop out - especially at peak usage times (e.g., 5pm-6pm each day). Complaints to Vodafone are met with nonsensical form letter replies or statements like "it shouldn't be that way, there's a "repeater tower" across the road from your home (but there's not).

They are not offering a product of merchandisable quality.

since Vodafail brought out 3 and all of their call centers are in India we have had nothing but issues. 1) when traveling overseas we contacted them to have global roaming at no at no point were we advised how much this would cost we were only advised that this would be the same as our normal bill and would only cost us if we went over our data bundle. We were supposed to be issued 3 messages and only got 1 and my partner got nothing at all just a staff member saying its been turned on. So when the bill was issued for $2000 for my bill and $900 for my partner we contacted voadfail who advised they could only help with 20% of the bill to which we forte down to 50% of the bill. 2) When my partner was in store to upgrade his phone he was told that no new contract would need to be signed and this was confirmed with the staff in the shop and over the phone so when calling up a few days later to do the upgrade the forced him to resign a contract. 3) we have call fails on a weekly basis and lack of service it will go from 3 bars to searching this has again only just started since they are doing "upgrades".....

Phone always drops out, never have any connection to make a phone call, messages are sometimes not received when sent Vodafone to Vodafone.

I bought a phone through vodafone to use on prepaid it is locked to their net work everytime i make a call it drops out and even though i have not spoken to anyone it still costs me. Why do we pay this money to have a bad service and when you call to speak to someone in customer support they dont care !!!!!

I live in Erskineville (2km away from Sydney CBD) and calls will often drop out two or three times per call, one out of three text messages will fail to send, and people will often get a "mobile phone is switched off" recorded voice announcement because the network is so terrible.

The amount of times I've spent apologising to friends and clients for call drop outs is ridiculous, and the amount of money wasted on call connection costs is jaw dropping.

In the past few years I have used a Nokia handset, iPhone 3GS and currently have a HTC Desire and the issues are not handset related.

I have spent so much time calling Vodafone for help that it seems pointless raising a complaint.