Phone calls are dropped, no service half the day, call failed or cant make any, internet works but slow, or doesnt work at all. Vodaphone service is crap, im not calling voda, im calling INDIA. I work in sales/retail, i hear the bull everyday so i know what they try tell me is crap. I pay $80 for crap coverage! not happy

Moved over from Three mobile early to see if maybe the service would be better. Now it is unusable. Calls often go straight to voicemail and the customer support keep calling on my mobile despite me telling them it doesn't work and giving an alternate contact number. I smell class action! If they don't comp me the next bill I'm gone forever.

After a phone call that lasted 1 1/2 hrs to cancel my account with Vodafone due to no service coverage, I lodged a complaint with the Ombudsman (TIO)to have early termination charges waived. This was followed up with another 1/2 an hr phone call with Vodafone discussing the cancellation of my account and return of my internet modem sticks. I find that almost 2 months later I'm still being billed! So called up and spent another 45 mins on the phone being transferred to several different operators in India and Australia to question why after 3 specific requests to close the account, I'm still being billed! Finally I have someone say they closed the account and waived the charges. The charges were only waived once I threatened to go to the ombudsman again. I will NEVER EVER EVER use Vodafone again. Not only is their product pathetic, their service is HOPELESS! Kids in yr 3 would be more effective at managing their customer service than they are.

Dropping out calls, delayed msges, not receiving msges, phone says it is off or goes straight to voicemail majority of the time even in emergeny situations and now they are trying to make mr pay for an upgrade. Ridiculous!

After 2 days of my service not receiving calls, i began to try & call the customer service line, as usual no good & i cant even get into contact with them. Thinking this may be my phones fault (many drops) i have bought a brand new phone outright & to my amazement NOTHING!! then i try the new sim card that come with it.. you guessed it NOTHING!! i think this company can go to hell. I cant even call customer service to give them hell.. what a waste of money.

I cant get service, they cant resolve my bill, I contact them to resolve the bill and they dont call me back, I am told my bill is over by a huge amount and my phone doesnt even work half of the time. I wish I had of bought 2 cans and a piece of string...would have been more effective. Can the TIO please do something to shut these guys down!!!

ARRRRRRGHHHHH NOone gets my SMS, I dont get any SMS or voicemail.. I:ve lost so much money from their STUPID service!!!

Poor reception leading to completely lost network with totally no service after changed sim card for 4 times!! Wish to get out of this mess asap!!! Lodge complaint against TIO today.. this is for iphone 4

Stupidly signed up for 24 month contract thinking "can't be that bad" ... WORSE MISTAKE EVER! I ported my number too, it's my business and the number is on my letterhead, bus cards EVERYTHING! VHA is losing me business right now, I've had two potential customer go elsewhere coz they couldn't reach me! WHY WHY WHY did I sign up for friggin 24 months! No incoming calls, if they do get through we get cut off 4 out of 5 times, voicemails take ages to get to me, SMS 'patchy' at best ... and dont even bother with data! What's the point of a smart-phoe with no data!!

I need OUT of this contract ....wish me luck

I cannot get ny data balance with an sms to 1512 and when I call 1555 I simply get my plan info, $65 per month, but no data balance. It's been this way since I took up my contract with Voda about 2 months ago (stupid I know!!) and after many many calls to Voda techs still no joy.

Boycott Voda mission.

PLease do your best to take your business away from this finance hungry company. I hope they get bought out by a real telco. Ive also stopped supporting mclaren and Jamie winncup and lowndes in protest. SHAME ON YUO VODA, PATHETIC SCUMBAGS!

How hard is it to understand ... "NO SERVICE = NOPAYMENT" Die voda die!

internet access is totally slow, iPhone 4 shows three or four bars and 3G but websites are simply not loading!
Very annoying, very disappointing, looks like bad service to me. This is on Sydney rail from central to Penrith which surely should be a main coverage area. What is going on. I am paying my bill, why don't I get service????

The Vodafone service seems to be going from bad to worse, despite their assurances that they are improving. Every call I have received this week - business - has dropped out. driving me nuts

Latest for me is someone decided that they would set up a direct debit on my account 1/ without my permission to do so and 2/ with bank account details that dont belong to me !!!! Thankfully, I noticed it before some poor person paid my bill for me ! What a huge breach of privacy, and of course I have put it all down in writing and heard nothing in nearly 3 week. Good on you Vodafone...keep up the great work you bunch of UTTER CLOWNS

Live in Como in the Sutherland Shire of NSW. Have had poor reception for past few years, but recently moved and now have intermittent coverage at best. I run a business from home and have calls drop out or divert to voicemail on a daily basis. Have been calling Vodafone to complain every month or so. Since the move (May) they have offered half price for three months, then after further complaint free for three months, asking me to please be patient as they are doing major upgrades. However, they still insist that my address has great coverage. Yet they are referring the complaint for "investigation". Was told in June to wait until the end of July and if not resolved then could terminate my contract without fees and return handset (HTC Desire HD). Upon calling them on 4th August was told "we can see you haven't been using your handset. How do you know your coverage hasn't improved? We can't cancel your contract. My answer: The phone is switched on every day and I can see the number of bars has not improved. I don't make any outgoing calls (why would I?) - have a second handset for outgoing on Amaysim (uses Optus network and coverage is quite good). People still call me on my Voda phone and the calls still drop out, go straight to voicemail, or they can't hear me.
Anyway, insisted on speaking with a supervisor. Was told they would call back in 24-48 hours. I said that wasn't good enough. They insisted a supervisor would call back within 24-48 hours. A supervisor did call me back about an hour later. Resolved to hold on for two more weeks (until 18th Aug) and if no improvement can terminate with no exit fees. The matter has again been referred to investigations - as a priority this time! What was it the last few times?
I have reviewed the Vodafone blog about their upgrades. I can see there is a planned upgrade in an adjacent suburb (Jannali) for Q3 2011, but it is not noted under the "sites in testing and planned to come On-Air in next couple of weeks".
I am not confident of any improvement by the 18th. I will not be taking "no" for an answer this time!
I have downloaded several apps to help monitor my coverage. I click on "OpenSignal" app every couple of hours and it generally reports between 23% and 37% signal strength.
Does anyone know of an app that can tell the strength of other networks at a location without having to get another sim?
I will probably go with Amaysim once I am out of Vodafone as I am not keen to enter another contract. For $39.90 a month can get unlimited talk and text +4Gb data. That will do me fine.
PS hubby just got iPhone 4 on Telstra NextG and has not lost a single call yet.
PPS I am not even trying to get web / email on my phone - I just want to be able to make and receive calls.
PPS I must say that my time on hold waiting for Vodafone customer service has not been too bad and the staff, if anything, have been overly helpful and apologetic. They just haven't been able to fix my problem.

I stupidly signed up for a pocket wifi in February. For the first two months it was great. Since then, useless. Continual dropouts, extremely slow, Vodafone keep saying stupid things like change sim to another device which is what they say to everyone, again and again.
They sent me out a new 850MHz Pocket Wifi 2 which "would solve the problems" - it didn't. Works sometimes, but not often and not well.

I got Vodafone Pocket Wifi 2 mobile broadband modem on Aug 8th 2011 and was very disappointed with the download speeds I am getting from it. I used www.speedtest.net to check the speed and the peak speed I am getting is only 0.6 mbps !! Average speed is even lower :-( I am using this device in Parramatta, Sydney and the Vodafone coverage map shows excellent coverage. Following is my observation on the environment
1. Signal strength on the mobile modem shows 5 bars which is the maximum best
2. Network connection shows 'H' meaning HSDPA. I suppose this connection is better than 3G
3. Only one device connected to the mobile broadband
4. Signal strength on my laptop is again 5 bars which is the maximum best

Vodafone website says that the speeds will range from 300 kbps to 3 Mbps but will vary according to the signal strength in the house. I am getting the best signal possible but the peak download speed is just 600 kbps which actually is terribly bad. I was expecting a speed atleast 1.5 Mbps

This is very unfair and not according to the promises made by Vodafone. I will be returning back my set to Vodafone and switch back providers

My girlfriends phone on the same plan as mine, has a brand new sim card, and is the same HTC Desire Z yet her internet does not work and after many calls to Voda there has been no rectification

My email to vodafone:
Dear Vodafone,

your coverage is the worst out of any network I have ever used.

How you can call what you provide as a 'service' is beyond me. The past 3 weeks experience has been worse than normal, costing me time, urgent communication and money. Your total lack of consistency is beyond a joke.

After having an initial issue with my previous number I stupidly have kept using your prepaid while my issue is pending.

As soon as I can resolve everything with your business I will be changing service provider immediately.

I will be doing the same for the fleet I currently have set up in our office.

You guys are a joke!

Reply from Vodafone:
In order to assist with account related queries, please provide your 4 digit PIN number (the pin is the one you selected for your account when you connected to Vodafone), as well as your Mobile Phone Number. This will authorise a Vodafone agent to access your account.

Please note: if you have received this response and you already provided the PIN and Mobile Number/ your question is not account related/ you are a Non-Vodafone Customer please reply to this email via your inbox, otherwise your email will not be submitted to our correspondence queue.

If this is a new email in response to an existing email query, please update the existing email and do not submit a new one. This is to ensure we receive your update correctly.

My reply to Vodafone:
Dear Vodafone,

I do not have a pin on my prepaid service.

How about you do your job and provide a proper service instead of wasting more of my time.

The amount of money and time you have already cost me, due to such abhorrent coverage and service, is a disgrace. Not to mention the amount of money wasted on connection fees from having to call back numbers up to 5 times, mid conversation.

I am still waiting to hear from the Vodafone Ombudsman in regard to my existing plan, which you charged me over $2000 for, for uses that are physically not possible with your coverage. This issue has been ongoing for close to 5 months, and you still continue to charge me for a service I no longer use, that you cut connection to 3 months ago.

No less than 5 of my family and friends have had exactly the same problem with being overcharged for phone usage and also had to wait months until you resolved the problem, during which time you emailed them to tell them that it was a one off situation. Fortunately for me I no longer receive the highly upsetting calls from Vodafone on a daily basis telling me that I need to pay you or you will cut me off, as you have disconnected my plan, but never attempted to resolve the questioned excessive charges from your end.

After countless failed attempts to resolve the issue with you, and after being cut off from your overseas customer call centre, and hung up on by many staff who did not understand my complaint, I am still waiting for you to resolve my initial issue. I assume at some point someone will get back to me, but based on your coverage, I would have to guess that you are finding it difficult to get in contact with me.

Vodafone reply:

still pending.

Vodafail employees must not be using Vodafail network themselves because if they were they wouldn't act so ignorant and misleading about the issues and causes.

when will they fix it!!!???

Since beginning my plan in May 2010 I have never gone over my $69 cap. This month my bill is $200 without having done anything different!! Has anyone else had this problem, it must be an error.

I am in a $90 a month contract with vodafone and have experienced little to no reception since my signup to vodafone, i have reported the issue three times and each time they assign the call to a technician to investigate the issue and then im told there is nothing wrong.

In the mean time im still paying $90 a month for call dropouts, intermittent data issues even though 3G is available and nothing is being done about it.

I am seriously over the service and customer service offered by vodafone overall.

Disgruntled Vodafone Customer

I live on Oxford St, Taylor Square in the buzzing, vibrant centre of the city of Sydney and I have little to no signal both for phone calls and on the 3g network at most times. It pains me to pay $70/month to Vodafone for a service I do not receive. Perhaps if I lived out in the deep, desolate outback it might be a little bit more understandable. I sent them an email telling them that I get no signal and how it pains me and I received NO response at all! Are they actually a telecommunication service or do they simply sell phone contracts with no actual service provision?

I was overseas (In the USA) in late June and July and a week before I left, I went into a vodafail shop to get them to check that it was on international roaming and it would all be fine overseas. They assured me it was after checking my account and fixing it all up. I am a prepaid customer, and because I was going for a month I purchased $49 flexi credit hoping it would last the trip (note this has a 30 day expiry)

I get over to South Korea (stopover) and I noticed it didn't pick up signal to any network but because I was only there one day I didn't worry, thinking it would be okay once I reached New York.

New York - Day 1 no sms from Voda saying I'd joined an american network.
I tried manually selecting networks, it didn't work.

New York - Day 2 still no connection so I used hotel phone with a prepaid card to call up the vodafail overseas customer care number.

I get put on hold for ages, and I get transferred to different people each time having to explain to each person what was going on - no one saved details on file or told the next person. I explained that I was not able to receive/make INCOMING or OUTGOING calls and yet each different person would say to me "It's okay we'll give you a call back on your mobile once it's sorted" I had to practically yell at some of the customer service reps what I had said quite a few times "I CAN NOT RECEIVE CALLS"
Unfortunately the call cut out (I'm not sure if it was on their end or my end...) and I had to recall and start the process all over again.

The second call, I got trasnferred to SEVEN different reps. Finally through to the IT department (mind you I had to explain the situation again and again to all SEVEN reps grr!)
IT Department checked my account and notified me that it should be working and that my settings were all correct. Therefore not their problem. I explained that I had been in to the shop and they'd fixed it but my HTC Legend wasn't working and no they couldn't call me back cause my phone DID NOT RECIEVE INCOMING CALLS!
They put me on hold (about 20 times throughout my two hour conversation with the IT department) and said that they could try some trouble shooting with me over the phone.

They requested that I manually try selecting the network (which I did - even though I had tried this myself about 100 times since I'd arrived in NYC) that didn't work. Next they got me to dial all these codes (don't remember what they were called tho.. ) that didn't work. Then they told me the only option was to factory reset my phone and hope that worked. Because I was overseas, I didn't have my cables to back up my phone (this is a brand new phone too!) and so I'd loose all my photos which I'd just taken, all my numbers etc.

I did do what they suggested and factory restarted my phone. It didn't work either. I was starting to get quite annoyed by this stage - I really needed a phone while OS and didn't want to keep using the hotel phoen because it would charge me evry time I used a call card as well.

After TWO HOURS on the phone - the call dropped out and I lost them again.
I tried calling back, but couldn't get to the IT department and they told me to call back later (apparantly something happened in Mumbai and half the office was gone).

When I tried manually selecting network a couple of days later- it said "UNABLE TO SELECT NETWORK SIM/NETWORK ERROR CONTACT YOUR SERVICE PROVIDER"

I couldn't waste another two hours on the phone so I had to leave it till I returned to Australia.

When I got back on the first day back - I went in to a Vodafail shop and they told me that because I was prepaid they couldn't help me out and If I wanted to have my phone looked at it would take 4 weeks and they don't supply back up / replacement phones for prepaid customers.
I called the call centre once again and they said they didn't understand why my phone still wasn't working (even in Australia!) and that I must have damaged the phone.

My credit expired - even though I hadn't used it. I have since been forced to buy a new phone
(am now with Optus and have a brilliant iPhone 4) but I was so angry that I spent all that time and worry about a phone and money on credit when I hadn't used any of it and it expired.

Terrible service, dropped calls, delayed text, no 3G

No signal, drop of calls. 5 minute call drops 10 times. Mostly go to voice mail

No signal always signla would not increase more than one bar at my iphone in granville or if i get a call it drops 10 times in 5 minute call. So much distortion while on call

I had no internet for over 6 weeks and then no phone for 4 days. I cancelled the service, paid them over $200 and now they tell me I owe $300 when I have never missed paying a bill. Of course when you ring you can't get through and when I went to the shop the sales person was sympathetic but told me I need to speak to accounts (or some other team). Now they send me SMS to tell me I owe them! Good bye voda.

my wife and i switched to vodafone at the end of last year, and no joke 9 times out of ten our lines drop out. So my wife and i are going to see if the service improves by the end of this month. If not we will drop out on vodafone.

Not only should people avoid Vodafail, people can't even rely on Nokia anymore when it comes to their smartphones. I knew Vodafone was a little dodge atm but was hoping the recent upgrades (particularly around Hornsby where I work) would improve the service. As everybody knows, this is not the case. And what makes it worse is the fact I am using the Nokia N8 which has a great camera but fails at texting, calls and general usability. Apparently my phone doesn't like the word 'disappointed' as when I type it in a text message (a frequent occurance as a Vodafail customer) the message closes without saving or sending. Worst phone, worst service. If I wanted a 12 mp camera I'd buy one. Why cant Nokia and Vodafail let me talk and text like I pay them for???

Im sitting in CBD sydney, new Android phone.. no reception

I get home (newtown) and now only have 1 bar reception.

I hate them, India sux

3 store representative advised me that I could continue as is with my current payments and data when I came out of contract and have now slapped me with $923 bill for 2 weeks worth of data usage (no music downloads or anything) despite me always paying $56 per month for the same amount. They misinformed me and are expecting me to pay this astronomical bill!!! 5 hours on the phone to India to try and resolve and 5 days later still no call from australia. argh!

cant call or text since 8 am today !!!!!

Didn't Cancel My Account upon Request & listed Default on my CF. I cancelled the account in february, moved over seas in march and then they listed my account as default in July because I stopped payin... what the heck can I do about this?

Service and/or internet continually drops out in Sydney CBD. Constantly have to refresh and toggle airplane mode. Very annoying. Tried to speak to customer service but they were blatantly rude to me. E.g. "if you ACTUALLY read what I said.." being very condescending and impatient. For a company that is losing hundreds of thousands of customers every month, vodafail should really get some more polite customer service staff. Changing to Amaysim as soon as my contract ends next month. Good riddance vodafail.

It's reassuring, in a way to read i'm not the only person dealing with sub-standard service.

I'm on a $49/month cap for my mobile phone (iPhone 3) which has some data usage allowance - i'm not sure exactly how much because i hardly ever access the net over the mobile and, since my billing dramas started 2 weeks ago, no one at vodafone has been able to tell me !!

Vodafone sent me a letter on 27/6/11 telling me of a 'correction' to it's billing system which would see some types of internet usage attract a fee. I also have a wireless broadband account with them, and because of this wrote back to them asking them;
why they were doing this?, at what specific rate where they going charge these services at? and how they were planning to differentiate between the 'regular' and 'newly charged' types of usage.

I aslo asked for a copy of my contract (that contians my signature) with them to be sent to me ASAP.

My reply answered none of my questions. They stated a link on the MyVodafone site that i should visit, the Standard Terms of Service page. I checked it out, and there's 3 different versions of it - which one is applicable to me? I don't know, because they didn't/haven't sent me a copy of the contract as requested!!

Anyway, I then received my July account to find i'd been charged $286.65 for data usage - from my PHONE, not the wireless b/b!(My normal total for both is $90) Like i said earlier, i hardly ever use my phone for net access. I rang 'customer service' to ask what was going on, explained my situation, only to be told that i must have used the data because it's on the record and that's pretty much it.

When i asked for details, they couldn't provide any specifics because the bill hadn't been generated yet. "Really?", I asked, "then how can tell me the exact total if you don't have all the details of the charges, then?" "Um, err I'm sorry, but that's how the system works... etc."

I hit the roof when the bill was finally generated two days later.
According to Vodafone, i'd used 14mb of data and at some point went past my limit (whatever it is) and have been charged $286 as a result. Interestingly, the rate i was charged before the 'billing correction' they wrote to me about and after it is almost 4 fold. eg: before - 123kb = $3.60, after - 193kb = $12.60.

In one instance, for daily usage that i wasn't aware of, i was charged $73.80 FOR 69KB !!!!!!!!!

I've looked at my daily usage since, and there's a pattern - every 30-40 minutes, even with ALL my apps removed and me not touching my phone, i'm being charged $0.90 for 6kb of usage over 5:01 mins. Every time - $0.90,6kb, 5:01 up to twenty times a day. I can assure you, it's not me doing this!!

I'm getting my info and documents together and will be writing back to Vodafone and to the TIO to get results, because this is just plain ridiculous.

I'll take responsablity and pay for services i've used, but when you're dealing with a company that wont tell you what your entitlements are, won't answer genuine quieries to thier billing system, and charges you inconsistant and stupid costs for services you haven't used or received any benefit from, then something's gotta give..... and it won't be me!

Thanks to all who've shared thier experiences here ( amazed at the sheer number!) and to the creators of this site!!
All the best.

Working in and around Picton an hour south of Sydney my calls always drop out. Numerous times a day my phone says i have two or three bars only to say i have no network coverage when i try to ring work. Most times i have to use pay phones to talk to the office, unless i drive to the top of a few hills that i know i can get one bar if i'm desperate.

Waiting to make a call to a friend to tell her that i am here and waiting for her but for some unknown reason there's no reception, and this was in the CBD!! Waited like 5 minutes b4 i could actually make a call or send her a text!!
Ridiculous!! And dont get me started on their data reception. Just to check in to place via the fb app is a task in its self. if only i had a penny for the amount of times "No cellular data available" has come up on my screen!!
3G is supposed to make data faster yet when i turn it off its usually better! Dam Vodafone, ur services are deplorable.

Called customer service yesterday.
Lady from the call centre tells me "you have excellent coverage in your area..." 30 seconds later my call drops out. amazing..
She called me back to say dropping out after 18 minutes is a very good result - does anyone know if having drop outs is standard on other networks too?

My ex-wife is working in vodafone call centre in Mumbai. She is accessing all
my personal information like call logs and threatening those people. Now I don't know what to do because the only people I can lodge complain with is in Mumbai and they not gonna do anything because my wife is there coleague.

I finally got vodafail to agree to cancel my contract in jan this year. I can't believe that it took one call a month until now for them to actually follow through. Did they not think I would notice their bill every month????? Or maybe I should have taken the kind staffers advice and paid 1/2 the bill around the June mark because he was being such a sport removing the other half.

Hi,
Being a loyal customer who has never had any problems with Vodafone for the past 6 years or so. I am frustrated that Facebook was advertised as being free on my plan. However, after calling customer service when I realized I was well over my cap from data usage with Facebook, they stated that Facebook was only free through accessing 'm.facebook.com' and not through the iPhone application I had downloaded. Vodafone clearly needs to be more clear cut with data usage information.

Why are vodafone still sending me bills after I cancelled the account. What are they billing me for?

i got iphone 4g , but there is no coverage of the three in the office , so its like i have to use the phone only for wifi connectivty , no phone calls until I turn off the 3g on the iphone - that is really shit as data trasfer will be really slow - i complained about this in 1 year so many times , they come up with resolution to move me from three to vodafone. I said both of you are same ... tell me the difference .. there was no difference ... the only difference is you have to keep paying money to different name of the company - event for the same company.

phoned 1511 to recharge yeaterday--number not working.Phoned 1500 to ask why-ssaid the number was out of order, told to call tomorrow. Today tried 1511 again, only allows credit card recharge.Phoned 1500 asking why the recharge no 1511 isnt working to use to recharge a prepaid via a voucher. No answer given as to why the 1511 number would not let me recharge using a voucher. Then tried to put the prepaid number on a plan in desperation but got transferred to 6 departments where no-one could help me. In desperation slammed the phone down. Tried to call the Sydney number 9415-7000 to sort out the problem but got put through to India again. Same thing-- transferred to 5 different people and no-one could help me. Just burst out crying from frustration

Whilst speaking to a customer representative yesterday (my 3rd in this particular call) she mentioned that she was struggling to hear me. Why was this? I think we know why... I had no service in my office in the middle of Sydney's CBD!!!

The CR then asked if she could phone me back on my landline number - Amazing. I guess it helps my case right?

When she rung back I was told that I'd be passed to the retention team. Looking forward to the thought of speaking with my 4th representative of the call I was disappointed to hear that the 'Technical Team' were unable to speak to me because of a 'Technical Issue' and that someone would call me back in 24-48 hours. How embarrassing...

24 hours on and nothing. I'm not surprised, just more motivated to leave this joke of a company - More power to me! (just not to my phone signal).

Vodafone are standard ya'll are trippin, service is aite 3g better then the optus network, i was with voda complained to the TIO got out of my contract fairly easy which is less then i can say at telstra or optus, basically just took advantage of the bad press that all you suckas are doing, with Virgin now using the optus network... its shit, doesnt have the constant drop outs that voda had a while back but will get distorted calls every say 5 calls, occasionally will drop out, 3g is farkin aweful and i live in metro sydney.

used to work at Optus then moved to voda... swear optus had a site like this a few years back, also got a million customer calling complaining about the network.... its just sh*t in australia atm sorry only decent is telstra and they cost an arm and leg.. voda have the best deals hands down.. IMO

and LOL at the sukas dissin voda then switching the 3.... how dumb are some people...

sheep doin what they do best.. follow the crowds!

respect to dude that made this site, i hate all corporations...

tho i did hear he got bought out not sure if thats true or not.

Currently on a fail $79 cap rarely use internet exept for the odd work email or 2 whilst attending family funeral received an sms from fail informing me that I have exceeded my monthly cap my bill is currently $5oo!!!!!!!!! {caught my breath felt chest for any abnormal pains} And than proceeded at the next suitable time to ring customer service after the usual round the world aided bye the confusion of the one only ibot//annoying LARA !Finally touchdown in what i am assuming would be India after the usual language barrier confusion and what can only be described as vodafail intelect I was informed by what sounded to me like a growing more & more excited some what allmost chuckling voice on the other end that i would still have to pay this bill because i had exceeded my cap.{dahhhhhhhhhh} please can anybody help me with a direct attack on the internet to india or at least vodafail itself heres hoping

Poor quality service, minimal reception even though they swear there are no issues in my area, continual invoice issues with my 2 VF bills. You ring up and complain - so to ease the pain they offer a reduced (better)plan - then charge you for a plan change - then deduct $1500 from your account for cancellation of contract. WTF Vodafail BIG TIME!!!! I WANT OUT!

I have a telstra sim in my ipad and it doesnt go below 3 bars - vodafone No Sevice

Phone won't make calls, call's to their "help" line almost unintelligable - "try turning it off and back on again because I can't see anything on our system about your account AT ALL!" . WELL F-K ME EINSTEIN THANKS FOR THE "SUPPORT"

It's happening again.
Calls and txts not getting through. Phone 'disappears' off network after a while and you have no idea it's happened until you try to make a call and get network busy. Then re boot phone and find messages and calls have not been getting through.

On Friday night my wife and I had an emergency when her iPhone was stolen. When I went to use my iPhone on the Vodaphone network the phone dropped out multiple times and accessing the internet wasn't even possible. This happened at 9:30 at Broadway in Sydney.

I am experiencing problems with data rate most of the time my handset don't pick up the 3G signal and when it does the speed is too slow I have tried using the new 850MHZ network but that is same

Call drop outs, message delays.

Tried to call 1555 to receive support but it keeps saying the Vodafone contact centre is experiencing contact issues and asks me to refer to the website.

FAIL!

After having so many issues with speed (no faster then dial-up most of the times), I though I would try the Vodafail's community forum in hope to have the issue looked at and fixed. While they may show they want to help on the forum, they fail to call within the times you give them as to when you're available and when you miss the call, they state they will call you back but they don't. Stay well away from this company. Time for the TIO.

I'm upgrading from the iPhone 3 to the iPhone 4, and was told that I need to get a new smaller SIM card. So I dropped in to my local store and everything was fine until they told me that my password is incorrect. I said I didn't know what else it could be, so they called Customer Service in India. Then I get told that the computer says that the phone number belongs to someone else, and that I failed every identification question! They won't even tell me what the name is on the account even though I was able to prove that I owned the number! They refused to do anything about it and said they weren't going to discuss it with me any further! Now I have a brand new phone that is completely useless and even Vodafone's own staff are unable to convince Customer Service to help me!

Vodaf***- a class apart in how amazingly poor their network and service is. In the heart of Sydney(CBD area), I don't have network coverage. Brilliant stuff! Can manage to barely use the internet on my phone. But somehow when the bills come, data usage shown is in excess of 300 MB. How is this possible? Their "tech support" team gives me bulls**t spiel on automatic updates on apps. Then there is this ridiculous joke of a service called 1512.Apparently there is a lag of 48 hours in updating usage. Why have the service at all in the first place? I check my usage before I go overseas, and when I come back to Sydney and check my usage again, 70 MB on my data plan has been mysteriously used up. When I call Vodaf*** to clarify, they ask me to wait until the bill arrives to have a "better idea" of the charges and then call them again (yeah sure. I have nothing better to do than spend precious time on these calls).I'm on a 29 dollar cap and barely use my phone, however my bills for the last two months are in the range of 150-180 dollars.Vodaf*** tells me there is "nothing wrong with their billing system". I'm running out of patience.

I have not been able to connect with my broadband dongle now for 10 days, until yesterday that is..after numerous calls to vodafone which they suggested it was a fault with my pc I removed everything from it..and set my new pc to factory defaults. I lost all my music pics and files and all of a sudden yesterday it works great and now this evening its not working again..What the hell is going on..why don't the tech team in india know anything about it..and tell me its a vodafone issue and not my dongle and my computer...Im furious

I have been on a $20 plan for years and I have always paid my account on time and only rarely go over my call limits. I got a new I phone this month, put in my sim card and despite having no coverage in the house I have just moved into, I received a statement from Vodafone for my monthly account of $612.30!!!!! This is over two and a half YEARS worth of call totals in one month. It is all in data downloads which are not on my plan, despite the fact that I haven't actually accessed the internet from my new phone. I have tried calling Vodafone and have spoken with India but after wasting an hour of my life I am no clearer on just why I have such a huge bill. The staff don't call back when they say they will and I have sat on hold for 30 mins without their customer service bothering to pick up my call. Surprisingly, I don't have endless hours to devote to waiting on the phone for Vodafone. I know I am not an important customer to them but I can in no way afford to pay $612.30 for data charges I have not used. Hmmmm, I do feel a little bit better now....thank you Vodafail!

Have been on waiting to get through to someone for 50minutes for the sake of saving $10...which is crazy because i have probably spent more than that waiting on my landline phone!

Unexplained Excess Data Usage = $2000 bill. Spoke to the 4th person at Vodafone - Mr Sagar (Supervisor Billing) who advised that the excess usage was due to updates being pushed out by Vodafone to my phone (without my approval / acceptance). Said that because the updates benefit me, I need to pay for the excess data usage.
With the TIO now. Has anyone else had this trouble?

Last time I tried to cancel my plan in 2010 due to poor coverage I was offered a 'cheaper' plan and promises that the network would get better. It is now 9 months into my new 24th month plan, and the coverage is still very poor. Every day my line cuts out when I receive a call.

Now I've been told that I have to pay the 'minimum spend' on my plan per month x the number of months I have left, which basically means if I exit now I still have to pay the exact same amount of money as I would pay if I didn't cancel my plan. Making it a loss/loss situation.

hi

i have been having problems with my htc desire hd and the service of vodafone. my phone has freezing alot and im not sure whats going on. also the internet on my phone is extremely slow and sometimes will not load.
With the service there is a 1 in 3 chance that my phone will cut out during and important phone call even when im standing in one spot. also i have been experiencing mms problems and some sms problems.

i like the infinite plan im on as i can make as many calls and sms but im not sure what i should do. do i confront vodafone, if so what can i request for this.
i would really appreciate your help,

thank you
Matt

To begin, this isn't the first problem I've had with Vodafail, nor is it the first time I've posted on here.. I am currently on the $49 Cap, I first had billing problems a few months ago, in which i was overbilled $50, therefore my bill became $99, I went down to see them at their store and they explain where this extra usage was, I understood this and was happy to pay, and for a few months I had no billing issues, fastforward to my latest bill $120, I logged onto my vodaphone.com and looked at my bill (as the one i'm email has no usage info, just how much I owe, even though last time this happen I requested to have an itemised bill), On the website I was charged for items mid billing session, but not for the start and end of that time... Confused I rang their customer service centre and spoke to probably 6 different people who 'couldn't access my full bill' but i had 'most likely gone over' I explain what the bill said online and they then said they didn't know how to help me as they couldn't see it, and it would be best for me to go in store, then proceeded to hangup on me, mid sentence.. So 20mins later I was on my way to the store, once i got there, I waited another 40mins to be served, although people had just walked in and been seen straight away. I explained my issue to them and they couldn't access my bill, so i logged them onto my vodaphone.com under my name and showed them the issues, the person who helped me in store was relatively helpful and he called the customer centre and was transfer from everywhere to billing to cancellation to upgrades, but still no help. Eventually he called his manager who was 'out on lunch' and the manager told me that I had most likely gone over my cap, again i explain it and he said it was probably a glitch in the system and they would fix it on monday (I went in on a saturday), Wednesday that week i get a text message saying yes i had gone over my cap, and i would have to pay the full amount, but as a sign of goodwill they would credit my bill $60. Therefore I only had to pay an extra charge of $10.. No explanation of what i had gone over.. Am awaiting with bated breath to see what my next bill comes in under, hopefully I won't owe anything thanks to my 'credit'

Another annoyance, last night my partner got their bill, they are also with Vodafail, and under the $49 cap, the bill said it was for $560.. once again we logged onto vodaphone.com to see the bill, but according to that he is still under his cap and hasn't gone over, we rang but once again could get no answers, i am planned on heading down today to try and get this sorted for him and change carriers from vodafail.

what makes me laugh is everytime I call I am given the option to upgrade my phone and renew my contract as it is up on the 1/08.. YEAH RIGHT! hahaha

Hopefully that all made sense...

Signed up for deal with Vodafone Mobile broadband to upgrade to 6 gig modem. Service gone from bad to worse (constant drop outs), overcharged on first two bills, abysmal service...

Over-charged alleged Mobile broadband deal

Every single phone call I make or receive from home drops our at least once. I live in Five Dock.

Whats the use of reception without a usable network? I can't even access emails from my mobile. The usual vodafone tricks don't work. What a joke.

I was on the phone to Vodaphone trying to sort out problems with calls consistently dropping out and poor call quality, and the call quality from my handset to them was terrible to the point I could barely hear their service person. I live in the middle of Sydney so I was supposedly in a good/prime coverage area.

1. I called up to complain and to get out of my contract, but the voicemessage at Vodaphone said there was a 40 min wait and to go to the web site - the web site says to call the number I had just rung! What nonsense!
2. While on hold and looking at the internet page referred to above, I did get through to someone fairly quickly but then they were ACTUALLY ARGUING with me about me wanting to get out of my contract! The conversation ended when the call dropped out. Talk about ironic...

Poor reception (if any), constant drop outs. Tried to call voadfone to complain but when I finally got to talk to someone from India (After 3 minutes with Lara) my phone lost all reception. I have opted to leave the phone in my top draw until my plan is finished and just use a pre-pay telstra card.

I currently am employed as a manager and 4/5 calls I make fail or drop out.
I am locked in to a plan that I now have to pay out and join a service provider that meet my needs to receive and make calls!
Vodafone, what a joke!
Costing me $$$$!!!!

Not only is the network still useless - it seems to be getting much worse. Every day now, in North Ryde, I lose the network - the phone has to be turned off and on at least once a day to get the network back. Also, the MyVodafone website is still entirely useless and fails at a rate unbelievability.

Calls drop out while at my work location - St Leonards - and at home in Hornsby. The latter I can understand partially as we live on the edge of a national park but St Leonards on L7 of an office block? I have not seen any improvement in level of reliabilty. I used to be on 3 and it was better.

I have been trying to send text messages all day and they are taking up to half an hour to send, my phone has been freezing for over a month and my phone has been ringing yet I cannot pick it up! I constantly have 1 bar of reception when other people around me (with other carriers) have full bars!! So cranky! As soon as my contract is up I am switching and will never go back to Vodafone!!

I am a contractor and have been trying to negotiate my next contract of work and I have had such bad problems with their voice message system delivering messages up to three days late, that my agents and I have stopped using my voicemail. Calls also are poor quality, drop out or you can't get service in the Sydney CBD, so we have now largely moved to rely on email. MEGA Vodafail!

I have a contract with 3 which is due to expire in a few months. Recently a 3 rep called me , obviously to try get me to renew my contract !
I told him that I wasn't very happy with the coverage that I get...frequent drop-outs when talking from home in Sydney and no signal when I visit NSW regional country areas that I often visit. I had been a Vodafone customer for many years until about 2005 when I decided to make the change to 3 and got a new LG handset on a $29 monthly plan. Soon noticed that 3's coverage was worse than VF ! (in my experience)
Coming back to the salesperson's call ... I said I remember getting better coverage with VF so why now if the two companies are merged , don't I get better coverage ? Well its all down to the location of the cell transmitters etc. OK , so now the merger between 3 and VF has created one huge Telcom with 2 separate services ...wonderful !
The sales rep continued his patter in the most perfect Indo-English manner.
"Sir you are free to try out Vodafone again at NO COST " after a brief pause I was connected to Vodafone rep.
Just to cut this short .. It was unknown to me to be signed up for a free service meant I was registered on a business account!
A month later got an invoice for $89.00 .No service had been used ! I was furious , I never wanted this ! After many calls to VF they finally said they were cancelling the account.
It has taken me 'God knows' how many calls to VF to get this situation concluded.Something must be done to stop this predation by these anonymous giant corporations from creating such turmoil to ordinary people's lives.
In my case, I responded to what appeared to be a simple phonecall which has turned out to be the most frustrating invasion into my daily life.

How can this kind of treatment be endured by trusting members of the community?
This organization VF and Hutcheson are greedy thieves who prey on unsuspecting people. They are so mean that they have to "farm out" their labour to poor people in Indian call centres who have to struggle with their multi billion dollar disaster failures while their execs sip their cocktails far away.
Shame on you Vodafone, Shame on you Hutcheson, for a Communication Company you need to get some teaching about what communication really means.

OK - if i even get a glimps of a tall building on my way to work in the city - reception dies. City is very patchy. WEstern Suburbs around Merrylands is woeful as well. Forget the train....no reception till i get to Granville.
More importantly, some of my calls are going straight to voicemail (happened just now) and i sometimes get voicemail late - sometimes as late as a few days (happened on Friday).
This is actually worse than the Hillsbus network. I mean at least when the bus eventually arrives, it takes you where you want to go. If it was vodafone it would be stopping every few kms.

Seriously tearing my hair out!

Live on the North Shore, work in the Inner West, travel through the CBD every day. Patchy coverage everywhere, missed calls because callers can't get through to me, text message alerts that come through hours after a voicemail has been left, signal strength constantly up and down, data service abysmal, paying 69 dollars a month for something I can't use. My partner and most of my contacts on Vodafone but it's embarrassing how many times I have dropped calls, have to make repeated attempts to call.

Six weeks ago, spoke to customer service, described (very diplomatically and politely I might add) all my issues, found them to be reasonably helpful... albeit it was two hours of my life on the phone to a call centre that i'll never get back. Got callbacks and had my phone reset, established that all the stated areas of Sydney had "network issues"... as a consolation, I was offered for $69 to be credited to my account for 3 months.

Reasonable I thought, although ordinarily I'd have no qualms about paying for something that does what its supposed to. Six weeks later, and two bills have been sent out to me, neither with any suggestion that this credit offer has been applied.

So I ring back again... guess what, no record that the conversation ever took place! Brilliant. So, another hour on the phone through various departments and "engineers" all going through the same charade of calling back, resetting, testing, postcode checks, blah blah blah...

Seriously, what's the best thing to do here? Apparently, this time they've requested the credit to my next bill, and on my explicit request, they made a note on my account that the conversation we'd had had taken place and the outcome stated. However, a discounted bill for the next month or two doesn't actually help me, it just eases the pain a little bit. I still have nearly 12 months left on my contract and the cost to buy my way out of it is over $600...

Help!

i started with voda 3g internet dongle it was great at start now slow as hell
keeps dropping out. im in hurstville area and cannot believe how rubbish it is

We all know about the horrendous network coverage provided by vodafail. I've called them more than 3 times this year to complain and everytime I spend 20mins+ where they assure my their FAIL would be fixed soon. So I called them last week to end my contract, they wanted me to participate in an investigation to test my coverage which according to the rep "may likely not fix my problem" but is required before a contract is terminated. I refused and referred matter to TIO.

Vodafail decided to charge me $500 in 1 day for apparent excess usage charges and calling 1900 numbers. I don't know any 1900 numbers and I got no idea how I could use $500 in one day of checking emails and Facebook. Tried to cancel my service and they refused to do it. Saying they can only offer me a reducement in the charges. So over their crappy service and uncaring customer support

Tried calling 1555@ 08.15 Sunday morning 24/07 ... just simply gave up waiting @ 09.05 without having spoken to anybody; music on hold was OK though!!

LARA just does not understand anything - she is a waste of time.

no reception

I'm on a capped plan from last year which includes overseas calls. They have just sent me a massive bill which also billed me for my overseas calls which should have been included in my plan. What am I paying a capped plan for when I'm getting billed for calls that should have been in my plan in the first place?

Someone tell me when the network back

Phone crash log over the last 2 days:
21 July
8.21am, 9.26am, 10.22am, 1.53pm, 2.45pm, 3.48pm, 4.01pm, 5.02pm - then i stopped recording

22 July
11.49am, 11.54am, 11.56am, 11.59am, 1.34pm

Please, please tell me this isn't normal, why does vodafone insist this is not their problem?

4 phones with JUST MOBILE (use Vodafone) and all say NO SERVICE so far all of July 21 and July 22. Can not make a call or sms.
Cessnock
Bellbird
Nulkaba

AFter many issues with no coverage whilst working on the central coast, i am now in the hunter valley and have the same issues - checked vodafone website and it states
Unplanned Outage Current From 13:00hrs on 21/07/2011 some customers may be experiencing issues accessing Voice and Data services in the Lower Hunter Valley area of NSW.
Vodafone TT: 629927
DOES NOT STATE I WILL HAVE NO COVERAGE!! i cannot receive or send texts or calls either!

Telarah,
Rothbury,
Kurrikurri,
Cessnock and
Broke

I just bought a phone. Agreed it was fir 12 month contract now it is in the billing as being a 24 month contract. Great!

2 hours on hold and then 20 mins on the phone to looser staff who can do nothing . O well tomorrow I will do battle again.

Vidafail!

Back in December 2010, I cancelled my contract with Vodafone because the failed in providing network coverage on repeated occasions, I would have to walk to or stand in parks or streets to get reception at times.
Several Phone conversations prior with Vodafone, I told them the service had to be cancelled without penalising me for ending the contract early.
NOw - 7 months AFTEr the account has been closed - I'm STILL getting monthly Bills.

"Vodafone,
yet again you disappoint me. You've sent be a bill for closing my account when I have had serious discussions with your resolution team regarding the lack of service and coverage that I had been receiving.
As stated in my conversations with VXXXX and subsequent email - 9/11/10 that I was perservering with my account 042X XXX XXX providing you didn't make continuous errors in billing and service, like you did with number 042X XXX XXX. But you did make serious errors in not having signal in my home and poor reception within the CBD - therefore not supplying me with the service you promised in contract.
This is why the service was been cancelled and I do not expect to pay any penalty for exiting this contract.

We are less than 10 kms from the Sydney Harbour Bridge, going north and dont get serive inside our house and just a bit of service outside the house. We are in North Willoughby so not in a valley just in a normal surburb in Sydney. Dropouts occur in the middle of the Sydney CBD very often. WTF is going on? Why are Vodafone still allowed to trade?

Vodafone continually enables "Call Catcher" on my phone meaning callers receive a message that I'm unavailable after my phone has only rung for a short time. I go through the steps to disable Call Catcher but some time later find that it has been enabled again.

Even with Call Catcher disabled, my phone will only ring for up to about 20 seconds before callers receive a message that I'm unavailable (when in fact I am available but not always able to answer within 20 seconds).

"Call Catcher" and short ringing duration is obviously an attempt by Vodafone to have their customers make more calls by having to return missed calls (that often need not have been missed calls had the ringing duration been longer or Call Catcher not intervened).

To be honest, Vodafone's phone service has not been that bad for me. Sure at times, it does take a bit of time for calls to connect but apart from that the service hasnt been too bad, I guess I have been one of the luckier ones.

However, some of the things Vodafone does or has done are a head scratcher. For instance, I pay bills on time and the first time I didnt, Vodafone sent me a message saying that if I did not pay my outstanding bill by the next day, they would place restrictions on my service. Bear in mind, this was two days after the due date.
Since that time, I get messages sending me reminders to pay my bill by the due date, even though I have paid it already.

Another aspect with which I have been dissatisfied with is when my contract finished. When it finished, I advised Vodafone that I would like to switch to a month-to-month contract. When asked why I wanted to do that when I could upgrade my phone now, I told them that I wanted to wait for the new iPhone to come out. The lady I spoke to said the dumbest thing to me which was "The iPhone 4 is out now, why not upgrade to that?". I told the lady that what is the point in getting locked into a phone which will soon be out of date and be locked in for two years, which she could not comprehend.

There are two reasons why I am staying with Vodafone at the moment:
1. no other service provider has a cheaper infinite cap; and
2. when it comes time to get a new contract, I will express my disappointment and get a better deal with them.

About 3 months after I started using Vodafone's mobile broadband service, everything went down hill. The system worked fine when I joined it but is now plagued with endless signal drop outs and crawling speeds. I live in a heavily populated suburb on the northern beaches in Sydney and the signal strength is crap! If hey cant get me more than 2 bars in the middle if Sydney, what hope is there for others!?

B

Migrated from 3 to Vodafone in an effort to resolve reception issues ( live on top of a hill, line of sight to 3 towers...but hey ).
Migration for one phone took 4 days and about 3 hours on the phone
Migration of second (wifes) took nearly a month and another 8 hours on the phone to customer service.
Received first bill - all the agreed conditions were incorrect and overbilled - another 3 hours and 12 different parties to get that resolved.

Data is atrocious everywhere, and coverage ( original issue ) is marginally better but still not great.

And why is it that the helpdesk has to put you on hold for 3 minutes everytime they need to look up a detail? You spend more time on hold that resolving the issue.