I have been a Vodafone customer for over 5 years now. Last year I signed into a mobile broadband internet contract at $40 month. Their broadband service is hopeless! Can never get a signal and when I do it drops out within minutes. Since June of last year I have been paying for a service that doesn't work. I have phoned numerous times to report the issues only to be sent another modem, another SIM and a wireless dock all of which have failed. For four months now I have been calling to complain about the service and register the problem. I am always told that the "cancellation team" will phone back but they never do. After waiting on hold for over an hour last week I finally was able to speak to someone who informed me that the matter needed to be investigated and that I could not break my contract without paying a fee. A fee! I've been paying $40 per month for a service that doesn't work! After informing Vodafone that I would be taking my complain further they decided to reduce my mobile broadband from $40 month to $10 and was told that this was a very good offer! They fail to see that I am stil paying for a service that doesn't work. I will be taking this further as this is in no way good enough.
Another issue (not a major one but still an issue) I have informed Vodafone of my change of address six times over the past 12 months yet they still have the previous address listed.
Had it!

It is rare that I will have a phone call without it dropping out at least once. The record so far is 12 times throughout one conversation with a friend. In trying to reach customer service, I called 9 times only to be put on hold and then for the call to just drop out. I am the most easy going customer but this is out of control. Thank you for creating Vodafail and I hope the ACCC either does something about it or shuts them down. They are cutting corners to save a dollar at the expense of the customers. It's the worst service of all time... and that is saying something.

CALLS - Every time I go to make a call, the phone will hang for 30-60 seconds before it can connect through. Every second call I make will also drop out after 5-10 minutes.
DATA - my contract comes with 2GB of data - my smartphone will consistently tell me that I have connectivity issues. One minute I can get it connected to my work emaail, the next it drops off and constantly displays "error conencting" message, somtimes for hours on end.
VODAFONE CUSTOMER SERVICE - tried yesterday for 3 hours to get through to speak to someone, anyone except GODDAM LARA!!!!! After being on hold for anywhere between 15-45mins, my calls simply drop dead. This happened 4 times yesterday. HOW DO I SPEAK TO SOMEONE???

For over a month my Vodafail's crappy reception and coverage have caused chaos as txt messages from weeks finally get to my phone at a WEAK reception area... I took my phone to the Vodafail kiosk and they just told me to swap sim cards, did that and still fail, at least, Vodafail is consistent, I don't get my txt messages until days after, Vodafail doesn't inform customers, until they have a riot on their hands...=.= voda FAIL!

I'm a city dweller and over the past 2 months i have had numerous problems, with call drop outs, phone freezing during a call, receiving voicemail 12 hours later but no missed call and no data streaming! But the biggest and most ridiculous problem of all is how sitting in my lounge room (not moving) my phone will go from full reception and 3G status to low to searching to no reception in a period of 5 minutes?!? then I have to turn my phone off and try again! Seriously fix this problem!

Thank you to the blessed individual who set up Vodafail. I can't make calls from my bedroom (which is in Newtown - hardly rural) and have to go out onto the street searching for a signal. And I was just charged $30 in data fees over a weekend when I didn't even pick up my phone!!! Then had to spend half a day on hold to Customer Care (oh Lara your voice is like fingernails down a blackboard) to be told they couldn't supply the details of said downloads. They agreed to credit my account when I said it was obviously an error but how am I ever to trust my bill again. AHHHHHGGGGG

I have been a Vodacrap customer since about 2000 ... but recently they have gone to the dogs. Apart from having become accustomed to getting voice mail messages up to a week after they are sent, dropped calls (almost each call from the center of Sydney), and 'no service' many times a day I have had a MAJOR issue with the Vodacrap outgoing mail server.

The vodacrap outgoing mail server (ie I can receive but I can't send email) has not been working since JULY (6 months). They say it is intermittent... I disagree, it is constant. They have acknowledged it is a technical problem with their server, on many iphones, and not with settings on my handset. During the many calls made to the help desk I was typically told 'we are working on it' but they can't provide any information on when it would be resolved. Alternatively I have been told it would be resolved in a few days... which never eventuated.
When I emailed Vodafone complaints I got:
"Thank you for your email.
I regret the difficulties you have been experiencing with this issue and that you have not been kept up to date. The issue has been bigger than fist anticipated and this has led to the delays, please be assured it has Vodafone's full attention and it's being treated as a high priority.
Kind regards,
Sharon
Correspondence Team"
No kidding the issue is bigger than you thought... that was at about one month into your outgoing mail server not working!

In desperation I have contacted the TIO ... but effectively they have just referred the problem back to Vodacrap, which, you guessed it, they have not solved.

.... thanks for letting me vent my frustration!

I had their mobile internet USB device on contract and had repeated dropouts whilst living in Melbourne, then they screwed with the billing date causing me to exceed my data limit and end up with a referred debt. Only recently did I get this fixed but still had to pay the monthly service fee while I had the device even though it worked like crap, we then got their prepaid one and same issues again in both Melbourne and Albury. Since gone to Optus, costs more for the data but I get 1mb+ instead of the 50kb I was getting on Vodafone. I think they can see how many times I had to reconnect and should be able to guage that as a reason for full refund of ALL costs associated with the service. When I spoke to them 2 weeks ago they said they have no issue with the service.....

I thought it was a problem with my iPhone 3GS - phone would lose coverage, calls went straight to voicemail and could not make calls even when the phone showed reception. I was going to buy a new phone. I solved the "problem" by turning off 3G and running off the much slower 2G network. Then I saw the SMH article and realised it is Vodafone's 3G network and not my phone!

I have been with Voda since 2000, over 10 yes now. It is the mis-management of technology and how it can best serve the customers. Whole organizations works in silos or separate business units, very disconnected, especially after the merger with Hutchison or '3 Mobile'. Managers look after you depending upon which previous organization you worked for.. They gave tried to get the culture working but it's just hard work and people have their heads in the sand. I had to get outta there. No one really does any diligence checks about massive network or customer impacting changes, they happen on the fly and people working there have a typical cow-boy attitude of just 'winging it'...

I am a reasonably long time Vodafone customer (4-5 years). I have Vodafone Cover Me insurance with my monthly plan. I have two numbers and two phones and pay approximately $150 a month including my insurance premiums. I recently broke my phone and, much to my amazement, was informed that I would be receiving a refurbished handset. I couldn't believe what I was hearing... Absolutely incredible. Anyway, I immediately wrote to them and explained that I would never have elected to pay for insurance if it did not involve receiving a new phone in the event of an accident. Naturally, being Vodafone, I heard nothing for an entire month (not even if my claim had been approved.) I finally decided to give them a call and some horrible sounding woman told me that it had been decided that I would still receive a refurbished handset, regardless of my complaint. Thanks for telling me! Then goes on to say that she can approve it right now over the phone and have it sent out to me (so why couldn't this have been done several weeks ago, sorry?) Anyway, it arrived today with no micro-sim, even though I specifically mentioned that the micro-sim was damaged and could not be used. So I went to Vodafone and they actually tried to charge me for a new sim at the shop! I managed to convince her that that was BS and she ended up giving it to me for free. THEN I get back to activate it at I can't get through to Voda customer care to activate the SIM, I just get redirected by the automated service to a voice system about payment methods that I didn't even want, then a voice that says 'Sorry, we seem to be experiencing difficulties. Please try again later.' Good work Vodafone! F$%king dumb sh#$s.

3G model locked to Vodafone (PCMCIA card plugged into a router), all bought as a package from a Vodafone company store. Router (Linksys) branded Vodafone externally and internally. Get FULL 3G SIGNAL in William St, but 0 bandwidth - very common practice. Oh, Vodafone said "we won't support the Linksys router", despite having SOLD it to us.

Totally unacceptable service - depend (like many) on my mobile for work and it can drop out from full signal to no signal in one place without me moving a millimetre. So bad on a recent event I had to divert to landline (took nearly 2 hours for the mobile connection to stay up for me to do the diversion mind you) and be tied to my desk, miss calls - all on a time critical event.

Enough for me, I've dumped vodafail and gone to Telstra for my phone, ipad & mobile broadband. Now have service in areas I've never seen a signal before and so far no dropouts - relief!

I'm one of the lucky ones. I was with them for a year with an iPhone 3GS - mainly because Telstra was expensive and we're in an Optus black spot here. Always had call dropouts, but accepted it as part of the digital network - until, that is, we had a blackout at home and a sick child. Phones were out, and I couldn't get a signal fro Vodafone anywhere, despite being in their "3G coverage area".

Once child was sorted at hospital, I'd had enough. They told me "go out on the road to make a call - we only guarantee signal to the street - despite being on the top of a hill and facing the tower.

I packed up both phones, cancelled the plans and ported the numbers and told them to shove the service - they had breached their contract. They reluctantly agreed to termination fees, and allowed me to port that day (to Telstra), but took them 2 months to send me the post-paid satchels to return the phones. And the whole time they kept billing me - PLUS $1000 cancellation fee !!!

While their customer service may have improved in some areas (i.e. the Twitter guys were very good), their network SUCKS

Network coverage is pretty poor in comparison with other networks. I often find myself with little or no service. Calls often take forever to connect and drop outs are common. Will seriously consider changing carriers when my current contract expires.

I have just signed over to telstra. 12 years ago I swore I would never go there again but vodafail have driven me there. Btw I am talking about 25 numbers here. Never again!

I am too often receiving voice and text messages up to two days late. This has too often been in relation to work offers and as I am a sole trader I have missed out on at least $20,000 worth of work that has gone elsewhere because I have not responded to clients requests soon enough. Why should I pay my bill?

After years of using VodafoneI left because their service was useless. I found I couldn't get reception when everyone else could. Wasn't worth paying for a phone I couldn't use.

I have the same issues as everyone else, constant "call failed" when reception has full bars.... 3G service is appalling and half the time I never have any reception in Rozelle!! Its 5 mins from the CBD WTF??
I called and complained in November - as one one day I had absolutely no service, nor did my 3 friends... I was offered a $10 discount off my bill. After escalating the complaint further, they eventually advised that I would get my monthly bill for November waived. It did not surprise me to receive the November bill, and sure enough, I was charged!!! When I rang to complain the consultant I spoke with claimed to have no idea about the ongoing service issues. Clearly vodafone has failed to even brief their customer service team of these issues, which only makes dealing with them more difficult (not to mention the issues faced with communicating to someone who does not speak English well.
I hope the ACCC rips them to shreds.

I'm not so technology savvy, I only signed up a plan with vodafone few weeks ago, I pick Vodafone because i saw many Vodafone outlets so i though I could talk to a real person to meet my need. I ask the vodafone sales consultants as to how to access my account, the staff can't help. my X6 Nokia is already not working, sent away for repair, still waiting,,,,,,

We have just gone to VodaFail with iphone4. The reception and dropout are useless.Thank godness we kept the 3 phone which show 6 bars reception when Voda has 1 or none. We ere also asked to go back to 2g but with little results. We requested a transfer to 3 and this was denied. We have wasted hours on the phone and lost numdreds of calls. Clearly in its present form Voda is not fit for use in business and they should be prepared to refund all fees to date and fix the network.

Thank you so much for this site, and for the link to the TIO (Ombudsman). I've lodged a formal complaint and am hoping everybody here follows suit. The more people complain, the more pressure will be put on Vodafone to get their sh*t together.

Never using Vodafone again... i live and work in the city and find i have no reception in the most odd places, eg, Pitt St mall. Tried to speak with the team at Vodafone who has no possible solutions or fixes to help. Useless!

New unlimited plan, what fucking joke! I walked out the shop with it working (2bars on Blackberry in sydney CBD) Then 10min later 0 bars.... I havent been able to make a call since. Went back to the Vodafone shop next day. Got told to speak to customer service and lodge a fault... Im still fighthing to get a refund, Had to buy a telstra phone/contract and could not be happier!

Vodafone = Fucking piece of shit

why are we accepting discounts to our bills as compensation to this issue. It is not enough. A discount is not what i want. Either fix the network or refund me all the money i have spent over the past year.

For last few months have rarelyngot off the edge network in chatswood and CBd. Embarrassing but vodafone is all about spin and marketing. Glad to here it's not just me. Ignore the call centre and call head office direct to complain.

NSW Northern Rivers, Cant get data on my iPhone - made me reset all my network connnections etc. still no good made me enable 3G, which we dont usally use in country - I Phne Lasts 40 Min now on battery, normally 2 days + not on 3G - again toaday no Internet Data - 40 min wait on phone, then auto hang up Argh.. still no data - the data has been getting slower and more sparodic over the last 2 months, untill last week total Fail. I really cant believe they run a business, have 4 to 5 bars on voice and no data and wiped all my wifi networks settings, I can connect throgh my home wifi, just not vodafone, the ACCC should shut them down as one big Fail.

After waiting on the phone for 45 mins, I've gone onto their site to log a complaint. Before you 'submit' the complaint, they bring up a message saying, if your feedback is a complanit, then to call them on 1555...I called that number -- a 45 minute call queue! Awesome.
The voice message then suggested, if I didn't want to wait, to got and use their website...the one I was just directed off.
Love it!!
I logged the complaint online -- since I wnt it to be on their records...if they're working.

How daft of me to think I could be mobil with a mobile phone. I work in the Sydbney CBD and if I try to walk while on a call it drops out. At least I am not silly enough to expect to be able to download stuff on my 3G phone with a Vodafukt 4 gig data plan!

I've been a vodafone customer in Aus for the last 6 years & 5 years prior to that in NZ. I used to love vodafone.....until 3 months ago. For the last 3 months I have set my phone to 2G only removing myself from the 3G nightmare. I have gone through every test there is over countless hrs on the phone and in the store. New sim, new settings, it's your phone, etc etc everything OTHER than THEIR network.

To my anger when the SMH article showed up detailing the massive issues being faced by customers on the 3G network. As such I have complained, complained and complained. They offered me a 30 dollar rebate. Considering I haven't been able to use my 1gig data allowance for over 3 months on my $79.00 cap this is an insult.

I have just read on the SMH website that the issue has now been "fixed" and the 3G network should be back to normal....as such I have switched my phone back onto 3G and will test over the weekend. However, since writing this my phone has said "searching" with a no signal icon on my phone....I am not holding out hope...telstra here I come!

Service is rubbish (and I'm talking Sydney CBD), online portal wont download bills, or tell me when "my" contract expires. (It links to a sales page outside of the portal - so bad). I even got told once that their roaming service (I needed) was broken and they had no idea when it would be fixed. Sooo wishing I stayed on pre-pay.

Vodafone is driving me nuts. Do you think people are going to listen to what other people are saying about them. will the ACCC step in to escalate this to the point where people are compensated. There are huge margins in the telco space. Why are these not re-invested in the network.

I've been a Vodafone customer since 2004 and have been happy with their service up until the last year now. Vodafone has NOT done a thing about their networks coverage, in fact you can't even drive from Melbourne to Swan Hill/Mildura and use your phone and in areas where they have coverage (going on their coverage maps) you end up with crap coverage or no coverage. Their base station in my town is always going off line and we have had days of no service at all and their customer care people tell you there is no issues and it must be your phone. Bullsh@t it's my phone. If that's the case the 5 (old) mobile phones I have are faulty?? No it's your stupid network that's at faulty. I have only just a couple of months ago moved the other family members mobiles that were on with Vodafone to Optus. Optus might not be much better but at least their network where I am works and they are improving and installing more base stations. I was told for Vodafone managment after I sent them a letter about their poor network coverage that the number one reason people leave Vodafone was because of coverage in country areas and you know what they are doing about that? They are spending money on their network and putting up more base stations in the cities, WTF!!! You have coverage problems in the country so you put more base stations up in the cities? How does that help the coverage in the country?? It's pointless having great plans when you don't have coverage. Vodafone needs to wake up to themselves and spend money and fix their network. Vodafone are going to end up being a city only mobile phone carrier.

I'm on Sydneys northern beaches and have had two weeks without a single bar of reception. I spent two hours wading through the slop they call customer service and managed to browbeat them into paying half my phone bill at least. I recommend others do the same if you can get through to a human being within the 8 hours of a working day.

I've been such a loyal customer for so damn long. My accountant says to me the last year - you must get some awesome perks for paying that much and for that long. What damn perks??!!! I've had drop outs, load errors, communication errors, EDGE. Call them this week to work out wtf is going and they tell me it's my sim card thats an issue and to go use another phone and another sim for a day to determine if that is the problem. Go f*ck yourself. I want out!!!

I recently bought a new phone as I thought it was the phone that was the problem. My phone would say I had full service but then days later texts and voice messages would appear. I also ditched my dongle which had a vondafone sim card.

Useless. Absolutely useless

business partner and i both with vodafone...dropouts are reaching a comical climax. Seriously cannot believe how bad the service is, calling customer service is a good cure for apathy as your anger levels will be 100% guaranteed unlike the service.

The public must vote with their feet and get out of Vodafone until the CEO/MD is sacked for signing up new customers when they couldn't provide a service; not informing existing customers of problems; and for providing absolutely positively hopeless service. Vodafone wins the WORST CUSTOMER SERVICE AWARD FOR 2010. PERIOD. Have been with Voda for over 15 years. They don't deserve loyalty. Can't wait to leave. The Telecommunications Authority should step in without being a toothless tiger for us to be at the mercy of a giant corporation which is clearly involved in highway robbery!

Constant "call failed" even when in range with full bars. 3G access problems. Constant drop outs esp with one other Voda customer who when I call, or he call me, guaranteed drop out within first 3 minutes each and every single F time?? Call Voda, on hold 30 mins, then get msg to leave msg and they will call me back? Yes they di acutally 3 hours later, explained my issue, then was transferred to another dept and on hold for 45 mins before I gave up....WTF???? they used to be good

I spent 2 years with rubbish reception and service from Vodafone. Since switching to Telstra I have not had one dropped call in three months. When Switching to Telstra I had to go to the Vodafone store to get my customer number. It took 45mins in a queue for them to look up the system and obtain my number. I Then walked back to the Telstra shop and was served within 10 secs of walking in the door. When I spoek with Vodafone at one stage I was advised that if I could log three dropped calls within 48 hours they would help me terminate my contract early. This wasn't a problem and I was able to get out of the last three months of my contract. Should have done it sooner. Good luck

I have 3G mobile broadband with 3, which is owned by Hutchison Australia, and could only receive 0.1 MBPS in manly, Sydney earlier this year. I tried for 6 months to get it fixed but to no avail. I cancelled my account because they could not fix the service. They would not refund me for the price of the modem. Even now I am still receiving a monthly bill for an account I do not have.

Calls regularly dropped. Forget using the web as too slow and often no response.
have stopped calling ...switching provider as soon as contract finishes

My partner and I recently changed network providers and we shopped around and as he was with 3 and always had good reception we decided to go with 3. However, we were asked by a staff member at 3 "why 3? Why not Vodafone? We will be getting rid of 3 soon so you're better off with Vodafone", so we went with Vodafone. It is the biggest mistake of my life. If I thought I had bad reception with Optus I had it even worse with Vodafone. I had no reception in the city or even if I apparently did have reception I couldn't make calls. Internet is slow, I receive text messages over 4 hours after they are sent (and that's being generous), my friends ask me why my phone is switched off etc. Its CRAP!!! I should have just stayed with Optus!

Annoying yes, however have you ever tried the call centre at Optus. I think that is the angriest I have ever been. I can only describe it as white anger.

Just this morning I sent the following e-mail to Vodafone. Then I saw a news article on SMH and this site was linked to it.

--- Sent today 17/12/2010 at 9am ---
Hi,

A couple of years ago, after being with Vodafone Prepaid for several years, I had a number of bad experiences with credit disappearing and poor Customer Care calls and decided to port my number to Optus, a decision I was extremely happy with.

Several weeks ago, I decided to purchase the HTC Desire HD (only available through Vodafone) on a 12 month contract and so I ported my number back to Vodafone in order to get the phone. Since then, several things have occurred that have made me regret my decision and I would like to express my dissatisfaction:

1. My number took a little over 48 hours to port, despite being told that it would only take several hours by the lady at the store. This was only a minor inconvenience, granted, but an annoyance still.

2. I have had a number of occasions when people have been trying to call me and my phone comes up as being switched off or unavailable. I believe reception with the Vodafone network, while decent, is so choppy and I can't predict the reception blackspots, usually in the same area that I otherwise receive great reception. This is disruptive to my work (I work 2 jobs and really need my phone on me at all times due to the nature of my work).

3. I paid my first phone bill (due 30 December) on Monday (13 December). Despite this, I have received a number of e-mail notifications and text messages subsequent to paying, telling me that I still owe the money. It is now 4 days later and MyVodafone still lists money owing. Can you please fix this.

4. I have tried for two days to call Customer Care, at various points throughout the day. I constantly receive the message that "due to unexpected large volumes of callers...." nobody is able to take my call. Top this with the fact that Customer Care are only open on weekdays from 8am to 8pm, and the aforementioned problems, this is ridiculously poor customer service.

I'm sorry for the negativity of this message, however I've completely regretted moving back to Vodafone and am contemplating leaving your company again if things don't improve; I have regretted my decision to leave Optus and it's only 3 weeks in to my 12 month contract.

Can you please tell me how you are addressing the problems I'm experiencing.

Many thanks,
XXXX
--------------- Message End -------------------

Won't even allow me to make calls with full reception in Parramatta CBD while still allows me to recieve them every second or third go. some txts come through a day late. In the Blue Mountains even in areas the website says it covers decides to drop calls every 2 mins.

I've been having issues for ages tyt have caused me to miss out on improtant revenue generating calls. I called to complain and waited for 45 before eventually hanging up. Corporate scumbags is all they are!!!!!!!!!!!!!!!

I agree with below's thoughts that Vodafone has become 3. No reception in city, dropped calls, mobile internet pain... all very 3.

Service has been steadily getting worse for the past 6 months with hours and hours of "No Service" messages without any ownership from VF that there's an issue. Yesterday at 5pm I had NO SERVICE again between Crows Nest and Frenchs Forest for over an hour whilst trying to inform my young children's carer that I would be late. What's worse is I'm under contract till August and do not have time to waste waiting on a ridiculously long customer service cue. As far as I'm concerned they're breaching their contract with me but as the consumer you have no recourse. Shame Vodafone. You have to wonder if this is the work of the Hutchison Leadership Team after the takeover. Merger my %$%^#.

No 3G reception in George Street Sydney. Calls regularly dropped. Forget using the web as too slow and often no response. Unfrotunately, I am stuck with it as it is a company supplied Blackberry.

I now a telstra personal mobile phone as well in case of emergencies (like a 10 year old needing me)

Work in the city and can't make or receive calls on most occassions in or around my office (Australia Square) even with full bars. No service in Pitt St Mall.

My contract has been up for a few months now, but been too busy to switch providers. I have a new email every week offering a cheaper plan with an upgraded phone. Until the plan hits $0per month, it will still be a rip off!

I live I'n lane cove Sydney, i joined up to vodafone for the $99 unlimited plan, for iPhone 4 as it was for $0. Signal keeps switching from 3G to 2g, drops out slow data speed and crashes the phone, useless customer service I have ported out to Telstra and have had the best coverage ever and data speeds with not one cutout or drop out!!!! I even paid out my contract as it was that frustrating!!!!! Vodafone should just shut down as there is no solution for this issue!!!

I've had to switch off the 3G on my phone because I can't actually be sure that I will receive calls or txt messages of any kind at the time they're sent - or even within 24 hours. Extremely frustrating!

I have screen shots showing no service at various places around Sydney CBD where I live and work.

Not sure how "SomewhereElse" thinks this is an overblown issue - do you work for Voda by any chance - only someone who wasn't actually experiencing the problems would think it wasn't an issue.

Our problem is that since July 2010 we have been unable to send an email from our iphones. I have an iphone 4 and my husband an iphone 3GS. According to Vodafone they have had a problem with their server and the Apple software and since July have not been able to work out how to fix it. We have managed to be given a reduction in our monthly plan fee until the problem is fixed but they have no idea as to when we will be able to send emails. They initially suggested we send emails via the web but we aren't happy with a substandard service. Only after calling the ombudsman's office did we get any refund for the partial service. We'd rather have the full service! Interestingly, we are currently in New Zealand for a couple of weeks and spekaing to Vodafone users here they don't have any trouble sending emails. Our email addresses are via our company but that should not effect the ability to send an email from our iphone.

On a brand new phone. 1. Calls fail to connect with full signal. 2. Data does not load. 3. Voicemails turn up 12 hours late. 4. Signal levels jump from full to nil without moving the phone. 5. Can't hang up from a call.

Can't call up chicks that I pick up!
Affecting my sex life.
Vodofone is fucking me and I want to fuck them over.

My phone service is, to put it blunty, complete and utter crap now with Vodafone. The staff are incompetent but not so much so to tell me the truth that the network has been pretty much rooted since they started merging with 3.
I have never experience such bad customer service in my life and now that one of my ex-bosses (a certain Croatian prick that worked in the online hotel industry up until about a year ago) works for Vodafone it can only get worse. They have employed yet another incompetent bulls**t artist.

My vodafone service works OK, and presume this site has been set up by either Telstra or Optus

Terrible reception - poor coverage in Sydney metro and random drop outs even in the CBD!
Messaging - Missing or Delayed MMS with some up to over a day!
3G data - What data? 56K modems can download pages faster than Voda's mobile "broadband"
Customer service - should be renamed to customer suffering department. If your experiencing delays, where was the extra resources and communications? The Head of Customer Service should be fired. What a joke.

1. After 10 years living in my townhouse, i suddenly have a black spot in my house - calls just buzz out and no one can hear me.
2. Every 2nd or 3rd call wherever i seem to be, calls get to 3-4 minutes and then drop out
3. Corrupted calls that effectively drop out, sometime doesn't allow me to hang up on my iPhone 4

I am switching to Telstra. Everyone bags them out, yes they are not perfect can cost more but at least they F&*^ing work.

I work in the sydney CBD i will go out at lunch and try to make a call and i get a "no service" message. I was so annoyed the other day i marched down to the nearest vodafone store to complain but as soon as i walked in the door, full reception... Typical!

I have had numerous people email me today saying that they can't get through to my phone, it doesn't even go to voicemail, nothing happens. I am based in the Sydney CBD, so service should be no issue. This is an ongoing issue. Most calls I get from people go straight to VM, my network never picks up calls. I can't wait to move off Vodafone.

Apart from constant call dropouts, no service dispalyed on the screen 20 times in a day.

I called Vodafone straight after work to report some missing texts and the recording says they are now offering customer service 24hrs a day. Great!

Then I get a '40 minute wait' message. I leave a message and they called me back 1.5hours later. I told them I was missing a large number of texts over the last 2 months. She said she would transfer me to the 'Technical Department'.

I then get a '20 minute wait message' which was *immediately followed by* another message saying, "Sorry we are closed for the day, please call again tomorrow." and I was hung up on. Wth happened to their 24 hr a day service?!??!

Really nice way to deal with a phone call - not.

Went to a Telstra store the very next day to look at new plans.

don't get alerts for voicemails until days after they are left, phone doesn't ring, but goes straight through to voicemail. NO reception in my house in the last 4 months - husband is with Telstra and has full coverage. Calls drop out, takes multiple tries to call someone. Constantly switching to and from airplane mode to get reception. LAME.

My phone won't load web pages, I have to disable 3G in order to make and recieve calls in the CBD without drop outs. When 3G, I have to turn my phone off to reset and receive text messages or update web pages......I can't connect to cellar data for no reason......and I get voicemail messages 2 days after they were left. Think that just about covers it all.....it's terrible how long this has been going on for

That what i will be calling them from now on. Oh i forgot..i can't i just switched to Optus. bye vodaf.......k

I just got a bill for not returning my phone when I switched networks. Australia post refused to take the phone in the bag sent by Vodafail. Still trying to get through to customer no service.

HELP

I'm currently in the CBD and 4 out of 5 attempts at a call is not connecting. My last call connected but then dropped out in less than a minute. Not happy Jan

Nearly cost me a new relationship cause this guy thought I was ignoring his texts and I thought he was ignoring mine. Just turns out that they were being 'sent' and 'charged' to our accounts - yet never being delivered or seen again.

On the weekend of 27/28 November I literally had NO Vodafail service for the entire weekend. At first I thought my new handset was faulty, so I charge up my old handset and put my SIM in. That didn't work so figured it was Vodafail.

Does Vodafail's "Lara" work on the weekend? No! The 24 hotline number was constantly engaged so I ended up ringing up the 24/7 business line - from my landline of course as my mobile didn't work at all. The woman told me she couldn't help, left me on hold for ages and then eventually I got a dead phone line and they'd hung up on me. Lovely.

My sister in WA got an apology text yesterday - I never got one and I'm in Sydney where many of the problems have been. Where is my apology?

I'm talking about customer service this time, and the endless phone queues and run around whenever you call them.

I tried to change my number to vodafone earlier this year (my employer was taking over my phone account) and the operation they said would take 'a few hours' took 6 days. I called them every day, was always kept on hold for over an hour, and was told every time that it would be resolved in a 'few hours'. I was hung up on several times - not on purpose, because I was being rude, but accidentally, because they didn't know how to use their hold/transfer functions. The first day I spoke to 4 different people just trying to get my number transfered, the first of whom was the worst informed customer service person I've ever worked with (I knew more them him).

And I suspect the whole thing too so long because they had me black marked because I got angry when they refused to refund my credit after I'd been on the phone to them for hours. They tried to claim it was my fault for calling the number from their store's website instead of the number for existing customers - even though I was a new customer and had never heard of either number.

Vodafone still continue to advertise to the public knowing that it can't deliver its services properly. ATTENTION DEPT OF FAIR TRADING AND ACCC

CAlls constantly dropping and losing reception in Randwick NSW where i live. Call customer service to be told that there is a 30 minute wait- Great. Problem is I am on a 24 month contract otherwise I would walk. Seems like a breach of contract on their behalf ie not providing a proper service

I cant even stay on line long enough to get to a real person. By the time "Lara" thanks me for calling vodafone my call drops out!

Goodbye voda!!!

SUCH POOR SERVICE AT HOME, I HAVE TO STAND STILL AT HOME AND HOPE TO STAY ON A CALL AND AS FOR MY 1.5GIG OF DATA USE WELL , AT HOME NOTHING AND AT WORK ITS OK, BUT STILL UNACCEPTABLE.
WORST OF ALL IS COMMUNICATING TO THEM THAT I A M PAYING FOR A SERVICE FROM THEM THAT I JUST DON'T GET. WHEN WILL IT END......

vodaphone is a big fail they need to give all there customers a free 29 dollar recharge

My vodafone gripes.... in no particular order...
Ordered new HTC Desire HD - tooks a few days and 4 phone calls to finally get it. Wasn't offered insurance for new phone at the time of upgrade, and since told that it can't be purchased after getting the phone. Calls dropping out. Constant searching for 3g and therefore draining my battery, have since turned off 3g and oh guess what... my battery has now lasted over 30 hours. Customer service is a complete joke... at least 60 mins wait whenever you want to speak to them. I live about 8kms from Sydney CBD, I would expect to have a better connection/reception and I am like everyone else on here disapointed to say the least with these issues, call fail, call cannot be connected, can't always get your balance from 1512 as its not avaiable and even when it is you never know when the balance was updated....and then of course you have to look at your balance and then take 10% (GST) off your remaining balance to figure out what you actually have left so that you don't go over your cap... or maybe this is a ploy to get you to go over it to make yet more money from you..suck it up vodafone, sort out the issues before too many more customers walk away!!!!

agree with Vic. can be in the office and get a voice message from minutes ago when phone has not been used.

Constant loss of service, constant lack of 3G bandwidth, delayed texts voice mails, you name it, Vodafails.

I was a 3g Wireless customer out of Narellan NSW, but that ceased a little over 12 months agao. Ands that was after 12 months of drop outs, no connections, numerous complaints and finally escalation to the Ombudsman !!! Their networks have been clogging up for years, it's not just a recent thing. Even when I was having issues they advised continually the the network was being upgraded. FInally I got out of my contract annd got a meaty refund for paying for a service that wasn't !!!! Good luck to all you guys having issues with the Voice Product.

In sept I decided to purchase a mobile broadband service - the unit was not available in store but the wrong product delivered attempts to activate failed after nearly 4 days of trying to contact vodafone went to a store and was told couldnot help, took me two weeks to sort out tyhe problem and I ended up with a mobile broadband and a prepaid phone plus a faulty number that would not activate after which everything was ok till recently when i started to get failed calls not even bothering to call vodafone

I was attracted by their advertisement and I signed up for a 24-months contract with a 3G and internet data. Vodafone didn't lived up to their advertised promises. I am experiencing frequent connection dropout or no 3G connection at all. I'm really very annoyed and wanted to get out but I'm stuck with them for 24 months. How I wish customers like us are protected by consumer authorities from these companies.

I thought it was just a freak thing but often go through periods where voice messages come day/s after been left or staff just don't get my sms's.

why doesn't anyone in your Indian call centre answer the phone or when they do they just read you a script and give you the run around...why doesn't your network provide the product that you sell us? Why Vodafail I mean Vodafone why why why???

I live in regional Australia (25km North of Bowral) in an area that is supposedly fully covered, I can safely say that this isn't true, I get reception when standing in the middle of my front lawn, and nowhere else. You want to use your phone indoors? HA! HA! No indoor phone usage for you!

I work in the CBD, and any time I try to make a call or access my 3G anywhere outside my building, it doesnt work! I constantly have to turn my phone onto airplane mode to get reception. My phone won't even move position on my desk and it will go from 3 bars to "searching" to nothing at all.

What's the point of having an iphone and paying for my $99 unlimited plan when most of the time - I DON'T GET TO USE IT.

I'm switiching to Telstra, because I'd rather pay the extra money and have a reliable service than be stuck with vodafail.

I live in the Inner West and Work in the Sutherland Shire. All day yesterday I could not use my phone to make calls. There were two others in my office that are with Vodafone who had the same problem. I was on the phone for 2hours most of this time I was on hold. However they would not release me from my contract, gave me 3 months free then I have 2 months left until I can cancel my contract. They are supposedly investigating my issue. I also find I have no service when I'm in the city of inner west at times even though there are NO service outages. Yesterday I'd had enough that I went and signed up with OPTUS - I will be leaving Vodafone as soon as possible.

In Willoughby North, 4.13 Friday - no service at all. Whats the point of a credit - I couldnt get anywhere near my cap if I wanted to cos theres no bloody network!!

My phone wouldn't work in the suburb I live in so I would have to get in the car and drive for 10 minutes before I could get any reception. Great service when you are expecting a call! I had to keep getting in the car every half an hour to check if I had any missed calls.

Confused. This is all reverse marketing. Get a life

Vodafone lied to me about going on a plan and that would allow me to sms my friend in seoul. So i wnet on one of their thieving plans and I still could not sms my friend in Seoul. Howver, those pieces of trash Vodafone would not return me to my prepaid arrangment and since then have charged me thousands of dollares more. I am keen to join any action against Vodathief - cheers

How are you supposed to contact customer service when the hold time is longer than an hour, but the crap Vodafail network is only capable of holding a call for less than 2 minutes before it drops out.

I changed to Telstra and Vodafail told me I had to pay the full contract amount out since I did not contact them to tell them about the problem. WTF do you want me to do Vodafail?

Still - the pain of paying out the contract is nothing when compared to the joy of not being on their SHIT network anymore!

JUST TO TRY AND HAVE A 5 MINUTE CONVERSATION, IT CAN TAKE ME 10 CALLS!!! CALLS CONSISTANTLY DROPPING OUT! GET IT TOGETHER VODAPHONE!!!