Regular drop outs in the mioddle of phone calls. I am going for another carrier. Thankyou for this webpage.

10 months living in North Sydney with high rent and can't call or text message in my own living room, all communication must be done via the bedroom.
In 2 months Optus here I come.

They make enough money having there customer service department in Cairo you would think they can organise decent reception here in OZ

I currently pay $69 a month on my plan with Vodafone.

Internet Connection: I only have internet connection about 10% of the time and even then it takes a lot of time and "refreshing" to get it working. Vodafone once suggested I "Reset Network Settings". Sometimes I'm lucky and it gives it a bit of a wake up call for about 5 minutes - then I lose my internet again. They also suggested turning off the "3g". Great help that was. My phone is constantly "Searching...".

Phone calls: Calls constantly drop out or whoever is trying to call me gets put straight through to voicemail. Other times I try to call out & it says "Call Failed". Dah.

Messaging: I often find a little "!" when trying to send messages. Or my messages don't go through for hours.

Voicemail: I don't remember the last time Vodafone notified me that I had a new voicemail message.

Considering the amount of money I spend to enjoy the benefits of having an iPhone, you'd think I'd be pretty satisfied. Too bad I chose Vodafone as my provider.

Epic Fail!

After 7 months on my HTC and never once coming even closer to exceeding my 4GB limit, I receive a msg from VF stating that they will discinnect me as I have reached $555 of data in 2 weekds!!! After trying to cal, I realised I had already been disconnected. When I get past Lara, they tell me I have racked up $1100 in data in 2 weeks, over and above 4GB. This is 10GB of data, something like 10 movies or more!!! I have not changed the usage of my phone nor have I changed any settings to allow this much data to be downloaded. THey can't help me now as the bill has not been issued and to continue on my merry way and it will be sorted out at the ehnd of the month, wheras possibly another $1k of data could possibly be downloaded.After 1 1/2 hours of not being able to resolve this with Mumbai, I gave up Today I recieve a msg stating because of my excessive usage my international roaming ahs been disconnected (I havent been overseas for 1 year), again I try and call and again they have disconnected my phone. I now sit here typing this with no phone and a bill of $1200. Tomorrow morning I am marching into my VF shop and disconnecting. I can't believe after 12 years of paying all my bills on time, this is the service I have to put up with!!! NO MORE VF!!

We have 2 $79 plans, for this we get late messages (unexplainable) no coverage in certain prime areas(unexplainable) but we do get messages saying its getting better - not for me. I did not think I would ever do this but when the plan has expired I may even give Teeeellllsstraaa a go....

'Pathetic,slower,weaker' more like!

Was looking for carpet cleaner left a vm to his phone. He returned my call and left a vm to my phone. Received his voicemail after 24hrs actually after my carpet was cleaned.... and had to pay more as the cleaner I contacted was much cheaper..

Bloody calls drop out as soon as connected.... sometimes don't even connect and says on my iphone 'Call Failed' - Call back Bloody Voda Fail.... Changing Provider

The hear myself echo whenever I'm in a conversation which is difficult to hear the other person.
The coverage is a fail even when I'm at a place that could pick up reception.
Vodafail!

not recieving any coverage in an area where I previously had excellent coverage

The international call is hopeless... Every time I have to try 5~10 minutes just to get connected, even if I'm lucky, there's still 50% chance I get disconnected within a minute. And the quality is awful! There's big delay (about 1 sec) and echo while speaking, really hopeless service...

Moved to Vodafione from 3 becuse they "have a better coverage" i believe anything is better than what i had on the 3 network, it was like having the phone off while being at the office or at home. Migrated yesterday first thing i receive is the wrong SIM card although it was mentioned 20 times i have an iphone .... not a good start ....

I never finish using my internet data every month.
Because vodafone's internet service is totally dead!!!!
Lucky the contact is going to finish end of year...
i am going back to oputs for sure!!!

Vodafone, how is it you turn your data network on for 5 minutes then off again for an hour? Is it a game? Like hide and seek?

I don't like games Vodafone.

I have zero reception in my home I have to walk out the door and halfway down the driveway to get 1 bar.....rubbish

Have been a Vodafail mobile phopne customer for many years, based in Sydney and have my kids phones on Vodafail as well.
No real problems in Sydney, but recently was down at Perisher. Great snow, but sadly I had an injury which meant I had to just watch the kids ski :(
The point is I bought a Vodafail mobile broadband devce and took my laptop, thinking I use this down there. Sadly, while my phone (Blackberry) worked, the mobile broadband did not (or only for seconds at a time) - a wasted week!

Just drops out. When I complained by going to the CEO the credited me some money but it's used for business & I need to be able to talk on it. It's embarrassing.

The funniest thing about the problem was when I was speaking with the company about drop outs it did it 6 times. His comment ... "I see what you mean".

In their defense I find their billing to be OK.

(CONTACT DETAILS REMOVED)

I have been a loyal happy customer of VODAFAIL since i got my first phone 10 years ago! and in the last year i have been dea set disgusted at the service and reception i dont get reception standing in a vodafone store! I have tried and tried to cancel my contract seeing as to ME they are NOT meeting the contractual obligations AT ALL!! When junst 2012 comes i will be cancelling my contract and heading over to Telstra al though thei customer service is crap the reception will be better! i hate vodafail with a passion and i am sooo unhappy!

I've been having service issues for the past 10 months. I logged multiple faults and was given for goodwill 25% off both my handsets recurring monthly charge for the next 3 months. I'm in Rydalmere.

But i still experience faults and issues across Sydney. Notably on Sydney's 2nd biggest transport corridor that being Victoria Rd. I will be calling VHA daily to complain about the lack of service. It was quite a challenge though, with the service being so bad I have trouble even speaking to the CSRs in VHA's fault centre.

VHA claim their agreements don't actual specify a speed on 3G access however I've noted in many spots, notably Gladsville, Rydalmere, Top Ryde etc non-existent 3G access (despite having full bars). Internet speeds remain slow at best and as a normal just not working. I would also argue that contract agreement should specify a mininum speed since i could simply argue that if a web page is not up 10 seconds then that is no access. Indeed how long should I wait for a website to load up. Ten minutes, an hour?

I'm a manager for a major telco and I will be running a campaign of terror against VHA till they either improve their services or allow me to port away to another carrier.

Being in the biz I am quite surprised at the situation though. at the pub its common knowledge that another major carrier just upgraded all of VHA's internet transit services (3rd and 4th quarter of fy10). We're talking about gigabits of extra bandwidth and yet the service remains crap.

That said I've noticed in CBD locations the service to respond fairly well. Slow internet speeds (feels like 256-512kbps) but at least they work and the latency is fairly low.

Sydney, CBD. Another day with full bars, 3G and absolutely no internet connection. Reception is fine, however, the network is dead. I've followed all the suggestions from the Vodafone customer service representatives, without improvement.

in my office at cricular quay i have picked up my phone and seen "searching" where it should be indicating full reception. when i turn my iphone off/on the reception comes back. this has happened too many times to remember in the last week or so and has also happened at home in bondi. when i call vodafail they tell me there is full reception in the area...does anyone know if is this a network or phone issue???

Every time when i get call either i have to come out of my house to receive a call or i will be facing dropped calls every 30 seconds.

I experience constant dropouts where I live in Chiswick. Voda have said they upgraded the service in that area earlier this year so it hsould be working. I have a friend who lives less thna 1km away who can only occasionally get any service at all - even outside his house.

Whilst their 'retentions' team are sympathetic, they refuse to cancel my contract for a service I'm not getting and which they have admitted on email does not live up to scratch - equally to ability to complain about this was impossible osme months ago and now whenever I call, I have to spend 10m just going through the whole situaiton all over again....and again.

Sutherland area (live at Caringbah) constant drop-outs, data issues etc. Currently in process of getting out of contract but they make you jump through a lot of hoops. The secret to getting out is be persistent! Ring them every second day and tell them of the times you dropped a call. One more call & if they don't let my out, Ombudsman time!!!

I've experienced continuously poor reception and exceptionally slow downloads to the extent that I don't even bother accessing my emails or using the internet on my iPhone unless absolutely necessary.

Having approached four Vodafone stores in Sydney to address a multitude of problems which also relate to billing, I've been dismissed by their service representatives, who've claimed that the reception issues were previously addressed. After three incredibly frustrating and failed attempts to resolve the matter via Vodafone's non-existent "customer service" call centres offshore, I want my contract cancelled immediately.

I'd like to know why Vodafone is not being held accountable for not delivering to their service and product offering, when clearly so many customers have been adversely affected.

Still experiencing dropped calls and very poor internet connections. Just incredibly unbelievable despite their claims of improving the network. Will be churning as soon as contract has ended.

I'm with Vodafone and my sister is with 3mobile, we're having trouble getting basic reception in our house (and we live in inner west)!!!!!! most of the time that I'm out the data exchange rate is extremely SLOW/ or just drops outs, if i have know this i would have never signed up with Vodafone!!

No coverage, calls dropping out all the time. 3G is a joke

No coverage, calls dropping out all the time.

it takes for ever to load internet pages, refresh social networking data, search for locations etc. even when my phone says I am in a high coverage area, with calls dropping out i've taken to texting. I came from a different supplier thinking that Vodafone would provide a better, more responsive service, of course believing the marketing. Now I have a phone i hate using and a carrier to boot.

One word for service along the northern beaches between Freshwater and Warriewood - hopeless!

My reception cuts out 20-30 times a day from full bar to "No Service" when im in the same spot. it's ridiculous that this issue is occuring and very frustrating as i have to keep resetting the mobile in order to get the reception back. I have complained about this numerous times to get me nowhere and as a vodafone customer for many years, the service i have received for this problem has not helped me one bit. Paying for a service that claims to be the best when I can't even use my phone properly is the biggest waste of money i have ever spent. As soon as the contract is over i'll be leaving this company. Too many problems, Too many problems and no solutions. It's happened one too many times and it's really unfair on the loyal paying customers like myself.

Cheers

I have experienced too many drop out calls on my mobile. My work locations is around Sydney CBD. Caused too much inconvenience

no reception, overcharged accounts.... standard

Overcharged accounts, patchy reception, delayed sms's and 11 months to go on my contract. Great!

Repeated DROP-OUTS on the mobile...on incoming and outgoing calls.
I tell my incoming callers, to use my landline number
to contact me. My iPhone is useless, even though I had
reverted back to G2...G3 lacked capacity...as now does G2 .
I now recieve my billing from Vodafone by Post...
downloading failed months ago. I had to force this issue
it took hours of calls to achieve a Monthy account.
THree months from now...Good Bye Vodafone.

No network in my area. I rang vodafone thrice. Still problem not solved. Worst customer service all centre.

worst service from staff when complaining to the call centre about poor reception!

cant get anything right!

My company has a contract through Macquarie Telecom, which uses the Vodafone network. I get no signal at me new office (Belrose) and one bar at home (Warriewood). So a total fail from me - I can't even reliably make voice calls at the two places I spend most of my time, let alone get decent data speeds.

The company is trying to get out of its contract in order to change providers. I hope they succeed.

With 3 people in the house on Vodafone and 2 that aren't and Vodafone tells us we don't have a problem when we can't use our phones in the house yet the other two suppliers that are used can! To top it off the dropped calls and bad reception happens over Sydney. The people you deal with in India have know idea and do you think Vodafone came to the house to investigate NO, they said we DON'T have a problem. Like hell you don't come to my place and find out! People who visit complain they don't get reception when they are on vodafone in our area. Explain that. It's not the mobiles either as we are using 3 different brands. God help Vodafone.

I don't have a reception for about 1 week now and when i call vodafone they said that the towers in my area is having some problems,but no time frame when would the service would be normal.

Ghastly reception at Kurrajong , 70 kms from Sydney's CBD.Unforunately, I am with AAPT who use the Vodafail network and nobody wants to anything about it.I have to satnd in certain areas in my own house and land ( I live on acreage) to get a signal. There are persistent pockets of "no signal" areas all through the Hawkesbury region of NSW.............and we get charged a whack for no service.If this company ( Vodaphone) put petrol in their cars that failed to ignite, I am sure they would get it sorted but the Telcos are ripping us off more than the banks are right now.

The calls keep droppping out.
I know its not just me as my neigbour is experiencing exactly the same problem
The network is unreliable.
I have decided to switch to Telstra NextG and advised friends and family to do the same. Vodafone is just a marketing sham of a company and deserves to go to the wall. Goodbye and good riddance!!!

I have received a phone bill for $1032 dollars for two week usage after an sms to say that my terms and conditions have been changed, I am on a 69 dollar cap

Constant call drop outs, lack of reception leaving me unable to make or receive phone calls, excessive roaming charges. No real-time update of call usage.

Constant call drop outs, lack of reception leaving me unable to make or receive phone calls, excessive roaming charges. No real-time update of call usage.

Constant call drop outs, lack of reception leaving me unable to make or receive phone calls, excessive roaming charges. No real-time update of call usage.

vodafone reception in glebe point an inner city suburb of sydney where the reception goes from full to zero and back again every 5 to 10 minutes. no conversation will last longer than this. i wish i had stayed with telstra as it never dropped out at all. i run my business from here and it is suffering because of it. it has been going on for years.

Only a customer for 2 months and I wish now I walked by the store that day! Coverage is bad at home and in work signal comes and goes. I need my mobile at work for the school to reach me as I have a daughter with medical problems. Billing seems to be my biggest problem at the moment. First bill arrived 9th June am on a $70 plan. I paid the bill on the same day, checked my Vodafone account for several days and no sign of the payment. Contacted the customer service and they told me to wait. I waited but nothing so called them again and told me not to worry it will show. Then on the 4th July I receive a text that I am going to be cut off on the 7th if I did not pay my bill!! Called again by the way what is up with the fake names if they are called Andrew , Nicole etc (heavy Indian accent)then I am called Mother Theresa . He Andrew told me to send the credit card statement so went to the bank as Vodacrap did not believe me! Phoned again and tried to tell them the transaction number it took nearly 30 min for Nicole to write it down and she got it wrong! So I went to the shop they were helpful put on my account that they could not disconnect me and took a copy and told me they will sort it out. New bill arrives for July and I tried to pay 3 times my credit card is declined (nope it wasn't) tried again the next day and bingo delighted with myself I paid a bill. I asked customer not so good service did they find my missing payment?? Gave them 2 working days and guess what I owe them for 2 months. Thanks Vodafone for making my holidays a pleasant one and I guess I will need to visit the shop again!

Well seems like it isnt enough that Vodafone is absolutely terrible at doing business, it has now taken over Three and is obviously ruining it for Three customers as well. I have a prepaid Three mobile broadband. Till recently I could login to the three site to check my broadband usage. But come Vodafone and with their penchant for screwing up things, there is no data usage available on the site.
I call up tehir call centre and i get a pre recorded message telling me that prepaid broadband account check is only available online. Seems like ok we got your money, we dont care about you anymore. I tried to login to the site again and immediately after login, I get a timeout message.
If vodafone cannot get a new site which works in place, it should atleast keep the old one, so that customers are not harrassed.

I cannot get coverage 80% of the time- which in effect makes my phone redundant. I have emailed their customer care but they have just pasted a standard coverage response, rather than dealing with the individual nature of my enquiry.
I regret signing up with vodafone.

In an area which has 3G coverage (Wagga Wagga) that has all the bars and getting below dial-up speeds. Come on Vodafail, lift your game as this has gone on for too long.

very poor coverage between cambelltown and the ACT had to rely on telstras full coverage.

Wireless broadband stick & broadband prepaid vouchers gets me less than dial up
speed, or drops my d/ls half way - gone. Still costs me money though. COMPLAIN and tell me to recharge. BULLSHIT. It is the websites fault, BULLSHIT. The site cant disconnect my modem, can it?
CALL CATCHER is off/on again, off/on again, off/on again, off/on again, etc. etc. An hour on my phone, to INDIA or EGYPT, got me absolutely NOWHERE. Ive had a gutful and am sick & tired of being sick & tired with VODAFONE Austindiaegypt...

Network fail. Vodafone always say nothing wrong from their side, they deny ther network failure & put the blame on my handset. Brand new iphone 4!

I was going to have only one (very selective from the overall mess) whinge VodaLoadaCrap, but I unexpectedly have two!
International roaming is rubbish - but maybe it's because an undeveloped country like France couldn't provide any connections for up to three days at a time. Prague - forget it. Too much to detail, but overall the whole lousy experience was only compounded by the huge bills for appalling service. The poor girl in the VodaFlop shop could only offer a sad smile and say things were getting better soon. And would you like a new SIM card, sir? Can't blame her for trying.
And - Whinge 2 - my brother called this morning to tell me a photo I texted him 10 days ago on my Blackberry has just arrived! Did it go into a cache or a cave? Is that a record?

Parents (80yr old) have old Nokia 3530 model, they carry it for emergencies when traveling. It has Vodafone credit until March 2012 but has not been used for at least twelve months. When turned on today to check it came up with invalid sim card. We are at present in country NSW 2726. Is this phone now obsolete?

Vodafone reward their "loyal" customers by reducing their bills for upto three months. Well, guess what? Just another empty promise. I've been waiting for this reduced bill for 3 months now and am still being charged full price. If it wasnt so much hassle to terminate contracts i'd be out!!!

31 Drop outs and Failed connections in ONE DAY! and its only 446 pm, Talking to clients on the phone, dropped out 4 times in one conversation, not only if they dont fix it will i get my iphone for free but i will look forward to some nice damages too:-)

vodafone is the greatest company, you are all un loyal.. wait for a couple of months and you will all be spewing..

Submitted a complaint to the TIO after terrible reception and calls going straight to voicemail. Vodafone has been trying to contact me ever since, but all their calls are going straight to voicemail. Oh the irony...

Contacted Vodafone 10 times so far since I bought this pocket wifi a week ago. Now they are saying it is a national outage that started 2 days ago. What are they thinking.

Bad reception at home same at work when my current contract expires i will be switching maybe even before then vodafone you suck big time

unable to send text messages for two days now.

Vodafone has taken to enalbing 'Call Catcher' on your SIM card WITHOUT YOUR PERMISSION. This is designed to reduce network congestion, by terminating the ringing call tone after 5 - 10 seconds and forcing a missed call SMS message being sent to you.

You can't disable it by normal methods, on your phone or their Myvodafone website. You have to dial 1555 and register your anger with them to remove it, via the Skype Cust Call service to INDIA.

Benefits to Vodafone:
1 Reduces non paying ring time on the network.
2 Increases paid call time by people re-ringing back the the original caller. If the call rang long enough you wouldn't have to, as you would probably have enough time to answer the call.

This scam by Vodafone needs investigating by the TIO.

Who else has been annoyed by this scam?

My second 24 month contract with Vodafone. First time around i was happy enough. The last 2 years have been terrible. Im having the same problems so many others are, Texts not getting through, Phone calls dropping out, woeful customer service. There's one spot near my work where i can see the "phone tower" and still my calls drop out. The good news for me- only 2 months left with these idiots.

Right problem started yesterday call drops 6 minutes in spoke to punjub your service is fine sir went on the fb page got no help from tech support and they didnt even listen to me she said are you still not gettng a signal....

no reception keeps cutting out and service juswt suks.

Dropped calls, friends say when they call me it always goes to voicemail

No 3G internet or edge reception in Sydney CBD near Wynyard Station.

Vodafone have admitted to putting my credit card details on someone else's account. Won't remove them, because I don't have authority over that account! Said I will be direct debited there bills! This isn't fail, it's borderline criminal!

Firstly, I'll be blunt - I ported to Vodafone because their 850 network performs better than Telstra all over Sydney. However...

They've accidentally ported my number onto someone else's account, and sent me the SIM/Service. So I'm with an account which isn't under my name, and I can't change it back because I'm not the account holder. To make it worse, doing this has also disconnected this poor random ladies number - and she's getting my bills. Apparently reversing the port allows them to fix my issue, but would totally disconnect her service and she'd not be able to get her number back!

I'm sure it will all be sorted out, but it's a little laughable. If this was a business service, it would be a total nightmare!

had to go back to america for an urgent opperation. the phone company said the international rome was turned off, but apparently it wasn't. So after 2 weeks in america with my phone constantly roming looking for internet my monthly bill came to $4000.00. they said they stopped the service and froze my phone at this amount because they didn't want the bill to shock me to much. Are you joking, my bill is usually $50.00 to $60.00 for the month. When iI contacted them about it they said there was nothing they could do about it and that I would have to pay it or they would send the debt collectors after.
I am a 19 year old uni student from America with not much money, and there is no way I can afford this. I am really worried about this and don't no what to do, has this happened to anyone else and what solutions did they come up with.

Too many issues.
1. No signal in sone major place. Like on Sydney Strathfield train platform, pit street mall, etc....
2. Poor 3G network. Slow as hell, almost unusable on the train (not in the tunnel!)
3. Every time when I drop a call ( eg. I called someone but not able to get through) if I dial the number again within 1 minute, the call just fail straight away.

People who ring me are complaining that they are being sent straight to VoiceMail (probably because the Vodafail reception is so crap). I then don't receive the SMS notifying me that I have VoiceMail until 5 days later at which time I find that I have 10 messages.

I have lodged a complaint with the TIO about Vodafail and problems with their billing system. The TIO advised me that they had forwarded the complaint to Vodafail for them to rectify. Vodafail responded by cutting off my mobile service two days later. Way to go Vodafail!!! Take your bat and ball and go home and sulk. Definitely joining the class action against you now!

since i changed from 3 to vodafone im unable to send sms messages overseas to ukraine. if this isnt going to be fixed in a week i will take it to Telecomunication Ombudsman. i am not getting a service i am paying for. vodafone u r hopeless and people who work for vodafone are idiots.

My bills stopped coming to my email address Apr, May, Jun and I have paid them blind. I have repeatedly called Cust Serv India requestg them to supply me with the above. Repeatedly FAILED. July I will only pay my contractual amount (minimum I have to pay) and have lodged a complaint with TIO. I have 14 mths left on my contract and I am endeavouring to advise everyone DONT SIGN UP WITH VODAFONE...they are incompetent and their executive is uncontactable except by registered post.

When I email a question to Vodafone, I get a crappy automated response that doesn't even answer my original question! They are obviously scanning for keywords and sending a generic reply, hoping that you won't bug them further. It is not clear how to get a real answer from them. Vodafone's customer service is hopeless and they are trying to avoid as much contact with customers as possible!

I was given no advice on data plans for overseas travel - Im not too technology savvy and didnt realise I had to do anything other than advise Vodafail that I was going overseas and put roaming on :( I now have a $1300 bill

Recharging $49 for a broadband service and get a stupid slow unstable internet.

Not sure what has happened to the internet for the past week but I purchased a wireless pocketwifi back in April 2011 and have been quite happy with it. Doesn't seem to work its best during rainy days but always picks up again.

Having said that, what has been going on the last couple of days?? It's been sooo slow and getting onto this website has been a struggle. The pages aren't even loading up and I'm just watching the spinning circles on the pages thinking, waiting.....more thinking and waiting.

Anyone, anyone??

I've been on the $39 vodafone mobile broadband plan for a couple of weeks and the signal literally dropps out every 5 minutes! It's too slow to play youtube videos and can take up to 2 minutes to reach the google.com.au home page. I even called customer service who say my laptop is old(even though I only bought it 2 weeks ago)

CAN NOT MAKE CALLS OR RECEIVE CALLS IN MEADOWBANK, NSW. BEEN OFFLINE SINCE 1 JULY. SUCKS

iPad, iPhone 3G data do not work reliably in CBD since three merger,
Have to use an android handset for wifi base station function to get data on them - did they change frequency support because iDevices just Vodafail

I have recently switched from 3 to Vodafone. Biggest mistake ever. Reception is terrible, I have to navigate through a complicated maze to download my bill on MyVodafone, because the email link sent with my bill doesn't work and the company's customer service representatives are idiots. It took them 15 minutes to verify my identity, when the password give to them was correct all along. Ridiculous. I've only been with Vodafone one month and I want out. NOW!

reception at my home in northern sydney has deteriorated. Can't call out or use internet!

I bought the vodafone wireless from the shop. Everything was ok and then after a week i stopped getting reception. after a month it was still no good. I called them up and they gave me the worst customer service and wouldnt let me cancel a plan for something that doesnt even work.

Poor reception, terrible & frustratingly SLOW internet coverage all day every day. Sometimes i cant even connect to basic apps like facebook or google maps????!!!! So sick of hearing about the supposed improvements theyre making atm because im not seeing any sort of improvement.

TERRIBLE customer service as well. ok, your choice to outsource but at least BRIEF the people on the deals you offer. i signed up for an NRMA discount and havent received it on any of my bills yet (ive been with vodafone for 4 months now), tried to call today and had to SPELL OUT NRMA for the operator (no its not NRME its NRMA!!!!!) AND explain what the deal was! Ridiculous. Not only that i was transferred to 3 different operators and had to explain the same thing OVER and OVER only to be transferred again and again. so frustrating! What a complete and utter waste of 45mins

Im in Little Bay Sydney 2036 and my phone's not receiving text messages at all. Thankfully I discovered this crippling loss in communication and started ringing people instead otherwise I would have been completely in the dark as to where to meet people to leave to eastern university games in canberra tomorrow

Last Sunday (26/6/11), 3G died at my place in Meadowbank, NSW, 2114. My phone still shows 3G with a couple of bars, but the internet is not working at all. When I switch the phone to 'use 2G only', I can access the internet (albeit slowly of course). In nearby suburbs, there is no problem. I've called CrazyJohns/Vodafone up to inform them of this problem, and they said they're going to get someone to check it in the next week. This has happened before, and they said there was no problem after investigating - so I'm not hopeful of a helpful response.

I got charged a $1000 bill from coda one and I didn't use my phone at all! I HATE VODAFONE
Oh and what's more they took me off the service I week ago and they haven't put me back even though I paid the extra amount they wanted me to pay and I NEED to use my phone

I cant talk more than two hours on the fone, after 2 hours it hangs up itself :@

Upcoming correction to charges

I pay for internet charge and I have to pay for using skype and hotmail again.

I am sick of paying for "3G Internet" services with a data allowance that you cannot use due to the lack of coverage... Plus to make things worse I look over my shoulder at other iPhones running Optus and Telstra with significantly faster browsing speeds.... I HATE YOU VODAFAIL

When I first joined up with Vodafone four years ago I used to get good reception at home. I was recently stupid enough to sign a new contract with them some twelve months ago. Since this time the reception has continuously got worse. I can now no longer even use my mobile phone at home.

Trying to contact them is hopeless as the phone drops out while I am sitting in a queue waiting to be answered and they don't reply to emails.

I left Optus many years ago because of the problems I had with them and went to Telstra. I left Telstra for Vodafone because of the problems I had with Telstra. Initially I was very impressed with the quality of service from Vodafone but the service has gone downhill since then.

Now it seems that Vodafone have become the worst of the lot.

Vodafone have stopped doing automatic direct deductions to pay my bill. When I log onto their website to pay the bill manually it says that therre is an error and I should ring up.

As the only reception I can get at home is when I stand in the middle of my backyard in the cold and rain, I sent them an email. I received what appeared to be an automated reply which had nothing to do with my problem. I replied asking them to answer by question but no reply.

I recently sent them a second email via their customer support "contact us" websire but still no reply after two weeks.

I have tried ringing them but gave up after twenty minutes on hold.

I have now lodged a complaint with the TIO.

I lodged a complaint with TIO on the 07/06/2011 regarding not being able to use plan entitlements that I am paying for such as data due to reception issues. TIO then forwarded the complaint to Vodafone on 08/06/2011. I then received a voicemail message from someone at the Vodafone resolutions department on 15/06/2011 stating that they would try and call back later. Again on 16/06/2011 a voicemail was left from the resolutions department stating they would call back, both times a return contact number was not left. As I had missed 2 calls from Vodafone i used the contact us section on the Vodafone website to ask that I be contacted via email. I then waited until 23/06/2011 to be contacted via email only to be annoyed at the fact that the resolutions officer asked for a brief explanation of what my complaint was. I replied with the required information and it has now been 7 days and I have not heard anything back. I think it is very unprofessional that my complaint still has not been responded to

my phone calls drop out and i have no service inside my apartment. i logged a call and vodaphone offered 3 months at 50% off... check my bills i recieved 2 months... then lodge another compliant about poor coverage and 2 weeks later 3 care calls me and tells me im in full service... that it must be my hand set... why VODAPHONE is not contacting me and 3 is blows my mind.. i left 3 mobile over 12 months ago as they kept telling me im in full coverage. now vodaphone just passes my compliant over to 3 WTF vodaphone WTF