Im in Baldivis and only get 1 or 2 max bars in one room of my house. Even when the phone says it's in range, I don't recieve some calls or texts! I've also been woken at 6.30am yesterday and today by texts that where sent to me the previous days. Great holiday sleep in-NOT!!! I've complained to customer care (lol) change sim cards, turn ph on/off nothing works. Can't wait until september 2011.

Clients, builders and our own sub-contractors are continually complaining about not getting through to us when we are INSide 10km radius of the city. Very unprofessional for us!

I started off with Vodafone 10odd years ago and was always extremely happy with their service, as well as customer service. I got the mobile broadband when that came out due to needing to travel with work- 2gig a month costing $70. Was happy to pay as I didn't need to much- and the freedom of wireless internet was what I needed. I was told it would be 3G coverage within a month. 18months of constant calls with them, due to receiving internet speeds of 5kb/sec on a good day the speeds finally came up to a more desirable speed. Not once did I receive accurate information from them on when the speeds would come up- nor any compensation for only receiving 1/4 of what I was paying for. Couldn't do anything as I was on a 2year contract....

In the last year- mobile coverage has also been terrible from home. Despite being 1km away from the nearest station and being well inside their "3G" coverage zone. Dropouts would occur every call, even with 4 bars signal still showing.

I recently moved and was moving into an area that would have no signal- so contacted them to see what I could do with my contract which still had time left. Bouncing around 5 different "service" centers, and over an hour on the phone I was told there was no option but to stay on the contract or cancel it. Despite bringing up the terrible service over the past year, and my 10years loyalty with them did nothing so I told them to stick it and begrudgingly paid the $1000+ to rid myself of them for ever.

The last year I know of a good dozen or so with the same stories, and this site shows the scale of it. Good to see something to stick it to them with!

All calls made or received constantly disconnected after 6 to 8 mins! Also call reception fades in and out regularly. Not a happy customer.

I am with 3 now merged with Vodafone.
Hugely unimpressed with the fact we used to roamunder Telstra and since being bought out by Vodafone, me and my partner may aswell have no reception!
First of all, we weren't even informed there would be a merger, because if we were I sure wouldn't have had renewed my contract only weeks before it took place!
When i went into a store to ask about another new phone to replace the new one i had just got, i was met with "Oh it isprobably because of the merge to Vodafone....Oh, i wasn't meant to tell you that". Nice, the long trem customers weren't even kept in the loop, nor given the choice to leave at end of contract.

Secondly we have called 3/Vodafone and complained to some overseas, non-fluent english speaking person who didn't even understand us, to be told our reception is fine and also got quite angry towards my husband, nice customer service! And I'm sure they can really tell from looking at a computer that we have good or bad reception.
The phone had dropped out numerous times before my husband could even get that far as to speak to a real person.
I sure hope we can all just get some sort of service with this distorted company.

I am so glad to see i am not the only person that is having these frustrating problems, thank god im not in contract with them as soon as I find a good Pre Paid deal im outta there

We are with 3, which I believe is now owned by Voda??? and the persistent problem is the total lack of coverage outside metro Perth. We are redirected to roaming via telstra G3 at high charge rate which all fails just outside town. So no contact throughout the most of WA. We have a prepaid telstra NextG phone which is much better. Try to get an answer from 3 or Voda and good luck. Its a problem just understanding the ESL operators and then we are treated like Kindy Kids. Fed up with second rate treatment - you bet

i have no coverage in my house, struggle to get coverage at work... dislike seeing no service all the time.
very frustrating.

no coverage for over an hour at least once a day, on hold with customer service for over an hour, untrained customer service operators, in short YOU SUCK.. they also put a bad credit rating on my record when i paid the bill off 4 years ago.

i have been over charged and when i try to log on to my account its not allowing me to go in as if it is not enough they cut my line off...!!!

no coverage for over an hour at least once a day, on hold with customer service for over an hour, untrained customer service operators, in short YOU SUCK

For me, Internet has not lived up to expectations over past 12 months. In particular, the last month it has been operating at dial-up speeds after dropping out numerous times even though I live in Perth CBD. Also, my partner is New York with me at the moment and due to a technical glich when recharging online, the vodafone call centre says they are "too busy" and won't get back to her for a couple of days which is very poor.

I bought a new phone from the voa phone store in Perth CBD. They sold me the phone gave me the box. I went home opened my new phone to realise they cave me NO BATTERY. no spare and not even a original. I went the next day to show them and the young girl looked at me as if I had hidden it. They did not help at all. 6 weeks later I got a call apologising for there mistake and that "we founf the batterey" Why was it not in the sealed box in the 1st place. FUCKING MENTAL

lately vodafone sucks! I used to think they were great. I am waiting on a pic msg after i know it was sent nearly 10 mins ago, sometimes i get them 5 or more hrs later. Signal cutting out all of the time,depending on where in a house or yard i am. Rang customer care on tuesday and 2 times after being on hold for 40 mins was cut off, then after another 20 with another call, i hung up, all the time a recorded msg telling me my call would be answered right away.. Not happy

I had changed my number to a new vodafone number, and my sister who is a vodafone customer has been charged calling me, i thought v2v had been free for years, they said it was because of the buddy system that she had set up on my old number, and she was told the unlimited phone calls between vodafone to vodafone was only on the new contract that have come out, and existing customers have to upgrade to the new plans, they dont get notified of the neww plans unless they listen to radio advertisements and ads on the tv, has anyone else had these problems?

I had changed my number to a new vodafone number, and my sister who is a vodafone customer has been charged calling me, i thought v2v had been free for years, they said it was because of the buddy system that she had set up on my old number, and she was told the unlimited phone calls between vodafone to vodafone was only on the new contract that have come out, and existing customers have to upgrade to the new plans, they dont get notified of the neww plans unless they listen to radio advertisements and ads on the tv, has anyone else had these problems?

The wife and I hooked up with Vodafone on a 2 year cap contract(handsets included) Hers a Nokia N95 mine a N86 both no reception inside our house. Many phone calls later they said they would 'tweak' the tower N86 improved by 1 bar N95 no change, more calls followed and the outcome was the N95 was not compatable to our area (20 mins from freo) Swapped to a N96 and now can use it on the front lawn. Have to select GSM rather than use 3G for both phones to work....We want out now but end of CONtract August....Help!

I was taking a huge dump in the toilets of a major shopping centre and when it came to wiping THERE WAS NO TOILET PAPER. I tried calling my mate who was outside waiting for me and I had no signal. At that point I was majorly stuffed I was covered in shit and my phone was shit. I had quicly change cubicals with my pants around my ankles and my ass with a turtle neck. hoing no one came in. WELL WELL WELL. Yes someone did come in and it was a 14 year boy wo probally told the whole world in 10 mins on his TRUSTY OPTUS PHONE.

My luck aye VODAPHONE YOU SUCK. You made me look like a unclean, preverted dumbass. I now own a IPHONE WITH OPTUS and my story ended up on youtube.

Cheers

Seems like the same problems all over WA. I too have had the same problems. I have emailed Vodafone and they informed me that they have had issues and they are now fixed. I told them that i want to be released from my contract as they have not held up there part of the contract. All i got is they want me to contact their customer service and discuss it with some stooge in another country. I told them hell no and to cancel my contract. Now i must pay the remainder of my contract to be let out. I told them that is rubbish and to call me. That was 5 days ago.

Im sick of having that stupid message pop up, only 1 bar of service in full coverage area's and my phone taking way to long to load pages/updates.

We signed with vodafone about 3yrs ago for mobile usb internet. Our first contract modem didnt work after 12 months which was not within our 12month warrenty so to have internet we were adviced to resign to get a new modem otherwise there was nothing else they could do. so we did now with the next modem we have had to get a new one on warrenty because it was not working either. we got the new modem about 1 week ago now it is still doing the same thing it will connect then will let u browse but then all of a sudden will drop out and we have no coverage so have to disconnect and reconnect for it to work. it is sooooooooooooooo stupid i hate it we pay to use it and it doesnt work!!! every night for as long as i can remember now i will have to connect and reconnect about 3-5 to actually use my internet, some times it doesnt even let me connect it wont give me the option. we live in mandurah and we only get 2 bars of reception and thats not even 3G its crazy!! y should we have to pay for something and not be able to use it. we have a contract for INTERNET USE and we CAN NOT USE IT!!! how is that right??? we will NEVA resign with them again....

I an constantly plagued with the message Network Lost You selected cellular is no longer available please select another "yer right". I went into one of the shops and they said because the 3G is multitasking if you have too many apps open this upsets the signal. I want to exit the plan but because I have 10 months to go it will cost me $690 to do so, I have just emailed "them" to see if I can get out early so I will see what happens.

So over delayed voicemail and can never get through to the custom care!! shit service vodaphone...!

I cant get anyone in custumer service to talk to.The worst custumer sevice company i ever dealt with

Have been a VF customer (prepaid)for 7yrs, moved to post paid(contract) and have poor quality of service by means of extended wait times of each call to VF (45+mins) which is a cost to me.

specific issues:
1. Poor reception in areas that are advertised by VF as standard coverage.
further resulting in sporadic loss of signal and no network coverage.
recently had death in family and I could not reliably contact or be contacted by members of family and friends due to poor network issues, even when VF has advertised on their coverage maps that the area has standard coverage.

2. over 3 hours down time trying to contact staff at VF to resolve issues.
3. upon receiving my contracted handset, there was no documentation about the contract, I was unable to use the phone for many days even though it was reported on the box the sim was in that it was already activated. rang the TIO after spending many days trying to contact VF, it took 1week for VF to contact me.

4. Billing anomalies such as some service I have never requested.

I want to drop VF as my carrier and may do so, through due legal process as i think they have voided their contract of service to me with false advertisement on network coverage.

It is greed that fuels VF machine of industry, such a shame that the course of events such as AU government selling of tel$tra forces some citizens out of necessity (pure cost factor) to do business with Telco not australian.

monolith.cog@gmail.com

I regret signing to vodafone, i worked for optus and was a customer for years then decided to change and try vodafone, never had so many issues !! i have an iphone so i related half of the problems to that but the data issues and coverage is 100% vodafones fault, now when i sell phones at work i let the customers know how shit vodafone is. :) only 18months left of my contract and im FREE !!!!!!

the plan im on is supposed to have unlimited texts, however almost 100% of the time they fail to send, and you have too switch your phone and off and back on just for it to barely work for maybe another 5 minutes. Cant even remember the mobile internet worked.

Also outgoing calls and incoming calls are complete shit. Cant make any outgoing calls, and ive tryed calling my own number a few times just to test, which goes straight to voicemail. even though the my phones on!! worst of all cant even call voicemail to check these either.

Tryed calling them a few times, and after about an hour and a half of waiting. I actually got a person!! who promptly told me that she needed to transfer me too another department. however by other department, she transferred me back to the general inquiry number to wait in line for another 2 hours...
Phone died before i even got to speak to anyone.

fml

My phone cuts of during phone calls, my friends and family still cannot reach me saying phone is switched off??? and its not. Sending texts they fail I am near my 2 yr and I will not re-newing it I am fed up and when you think there is six of us in our family and going to change networks. THIRTEEN TIMES ive tried to phone them to complain held for over thirty minutes each time I have totally finished with vodafone good bye

Got a usb modem and used it for a few recharges, then one day I tried to recharge, and the website would not let me log in, from several computers and mobiles, then, when I called the phone service I could not get through to anyone for the stupid computer lady that has no option to connect to an operator, threw the usb stick at the wall and got a cheaper, faster 4g connection

My husband and i decided to both get new phones so off we went to our vodafone shop and both got a 24 month plan.....WHAT A MISTAKE....We both have no reception at all in the house and at times have had to stand out on the road hoping to send a text...We get free calls to each other but due to constantly dropping out he rings the house phone....which has lead to huge bills....Cant wait for the plan to be over/

Was told that I would get great reception where i live.... BULLSHIT! I am constantly having to run about the house to find one bar and if that doesn't work I either have to turn it on and off a few times, or just go without. I also seem to somehow always go over my $400 cap, which is crap, there is no way in hell I am using that much credit in one month. They must be ripping me off. Fuck you Vodafone!

to send a txt msg i have to first type the msg, then let it go to outbox as it wont send, then turn my phone on & off again before retrying to send it! also i havent been able to talk to my husband who's visiting tas as the phone doesn't even ring & if it does we can't hear each other. Also i have been recieving msg's from people upto 6 hours later then when they sent it!!! this is a nightmare!

They said i will have great coverage in my area, well we all know thats a load of bull cause its very lucky if i get one bar of reception!

I now am with Telstra who have not failed me in any way and yet i still have to pay money to Vodafone after endless complaints and calls!

My service was out for a full day with no notification in regards to this, i was at work and upset as my son was at daycare and had no means of contact in case anything went wrong. I recieved an apology SMS 3days later! I had no idea why or when my phone reception would be restored. Unhappy, Vodafone!

bought it for work on a contract,and as i pull into work it goes to 1 bar of reception then nothing,then the same at home,where i want it the most,bloody over it been with vodaphone for years,all my mates laugh at me as they surf the net,etc.going telstra or optus as the boys at work enjoy full coverage.dont go vodaphane if you know whats best.

There is never any coverage when I went travelling around the state. Get with the times Vodafone... it's time to move on.

bought a sim card from vodafone went home spent two hours trying to make calls only to have my calls dropped after two seconds called vodafone spent another two hours on the phone and got nowhere they just kept pasiing me off onto another department which also put me on hold gave up,next thing you know its working but my calls keep cutting out,still to this very minute the same thing.i also have alot of trouyble with my friends calling me they say that when they call it says im diconeected or doesnt call at all.ive been a customer with vodafone for over 8 years.as soon as i can i will be changing to another network never too use vodafone again one thing to say to vodafone f@!ck you for all your bs and time and money wasted.

Just got my bill and rather than being for 1 moth it was delayed and contains 2 months.

I signed up through the NRMA offer to have first 3 months free but this has been charged.

I am constantly having issues connecting to the internet to get apps for my flashy new Samsung Galaxy S. Also people say they can't get through to me when making calls.

I would like to exit and just pay off the phone at the discounted price.

Joined Vodafone in July. Suddenly my mobile phones (3) became 'sometimes' phones.

Multiple phone calls on a daily basis drop out.

Calls that do connect and stay connected are noisy and crackly and only rarely clear.

Incoming phone calls go straight to voicemail multiple times per day.

Voicemail notifications frequently hours, sometimes an entire day later rather than the expected minutes / seconds.

Data connection failures on a weekly basis. Not quite so frequent as call drop outs but still frustrating when the service is being paid for.

I was with Vodafone 10 years ago for a couple of years and they were fabulous back then! What happened???

Thank you for speaking out about this. None of my friends are with Vodafone (smart huh!!) so I had no comparison feedback.

Cheers
Jane
Perth, WA

after reading all these comments im glad im not the only one experiencing these annoying service issues! We spend our hard earned cash for a crap product. bloody vodafone.

i gave up on vodafone when my recption failed and failed again,i nearly lost my life once, i needed an ambulance and had to run in to the mail road cos i had no recption. i gave then hell and refused to pay or use the fone all.

After my mother purchased an iPhone 4 for me about a month ago , I have had messages that take a day to come through, reception drop outs in suburban areas of Perth. The reception is no where as good as Vodafone make it out to be, and I am wishing that I stayed with Telstra, but I am on a 24 month contract so I have to stay with them and put up with their crappy service.

I ported out of Vodafone to Optus, so the moment my number ported, i couldnt sign into the website to get my payout figure (of course) because my number is no longer with Vodafone. My bills are sent to me via email.

A month later I recive a debt collectors notice, right ok, no bill at all before this.
SO of course i call vodafone and i explain whats happened, they reply oh well thats no problem sign into your account on the website and get your payout figure. uh WTF, so after asking for them to mail me out a copy of my bill they reply oh no we cant do that, you have Email only requested.
UM SEND ME A BILL idiots. It took a month but but got the bill finally.

Live in Perth - several places in the metro area do not have coverage, including friends' houses. I don't mind if remote country areas have bad coverage, but anybody would think that a metro area and and area shown with coverage in their maps should have at least a signal! Called Vodafone about problem, waited 2.5 hours, and was passed between 4 different customer service officers. They refused to allow me to cancel my contract. They merely moved me to a lower plan, saying that they would not allow me to exit my contract freely, because my house had coverage. That's ludicrous - a mobile phone should be able to be used anywhere where coverage has been shown!

i have been using vodafone mobile since i arrived in australia 3 years ago, the first two were on contract...except, i had continually dropped offline, once my contract was up i went to prepay (you'd think i would have learnt by now huh)...only to find vodafone were still charging me for a service i wasn't using or satisfied with, tried to contact them to express my disgust..guess what...that was a no go too...Lara irks me something chronic to say the least, short of throwing my phone against a brick wall repeatedly, i finally get thru only to be frustrated even more by the human i speak with. Aaarrrgghh, quite often you will see an occassional status update from me regarding vodafone to get their sh*t together. thanks for the opportunity to vent.

Also I could never send picture messages in my own house, they just wouldn't send which was so frustrating as I love to just take a quick pic of silly things, like what I'm eating, wearing, doing etc and to not be able to send them right there and then was extremely painful !!!

I was wih 3 and finally got out and moved to vodafone. As a lot of friends had it with no problems. since vodafone and 3 have now mirged the service is now worse then ever. It was my birthday on the 23 dec and no one was able to call me. msg didnt turn up to christmas day. I felt cared about. This is not metioning the other saturday when all vodafone customers in Perth had no service what so ever. I am so sick of my phone telling me the network is lost.

Vodafone doesn't seem to calculate its customers' phone bill. If you are a vodafone customers, check your phone bill carefully. I know few people (including myself) who received a miscalculated phone bill. I spent about 1 hour to talk to Vodafone and had to argue over 30 minutes. They admitted that it was their fault but they sent me an SMS again that I have to pay miscalculated amount. I had to wait another 45 minutes to talk to Vodafone. This is my bad experience with Vodafone on top of poor quality of phone reception. I switched from Optus to Vodafone because they promised that they will provide a high quality phone receptions/signal.

Constent drop out of connection in the middle of conversation!!!! extremly annoying!!!! 3-4 times in an 20-30 min convo.

I am in Millbridge, Western Australia and in my own home (WHERE I AM MOST OF THE TIME) I get ZERO coverage/reception, I put up with this for over a year and just a few weeks ago I cancelled my contract and went to Optus, I now have full signal in my house!!!!
I just received my bill from Vodafone for my early termination fee, is there somehow I can go about disputing the early termination fee as I heard on the news that Vodafone customers were being able to walk away from their contract free of charge.

I have a mobile connect for internet so i have a little usb stick i can plug into any pc and surf the net. Just yesterday and today is the 4th time now where for about 2 days I cant get on the net and receive no reception. Its ridiculous even after apparent apologies. There are very important emails I have to tend to daily and it isnt possible when vodafone decides it doesnt want to let me online for 2 days!!!

I have been getting my voicemails a day late since June 2009. Lucky they weren't and aren't real important messages. Also while living in St Kilda, Melbourne, a friend of mine who lived a kilometre away sent 3 texts to me on a saturday afternoon which I got the next morning.

Now living in the outer suburbs of Perth, Mandurah, and the coverage is PATHETIC!

Got a new Samsung Tablet with them as well, D'Oh! Well trying to get the sim activated was a nightmare. After 6 phone calls over 48 hours it finally got activated.

I purchased a phone on the 3/12/10 and have had a total of 5 days coverage from the vodaphone network I am a registered Nurse who is on call 24 hours a day 7 days a week this is totally unacceptable and I have spent more than 4 hours on the phone to customer care with no result I have now contacted the TIO with my complaint and I have now told vodaphone I will not be paying for a service I have not received and I want my contract immediately cancelled at no cost to me

Why can't I access vodafail from vodafone? Where is Julain Assange to setup mirror sites for us?

Im trying to return a wireless modem as there's no rececption in my area. Ive spent nearly 2 hrs calling customer service. No reply, or resolution thus far.
There's no customer service

Having had so many issues similiar to those already mentioned, I ported my number to another provider - called and said I could no longer receive my bill electronically as my number no longer existed in the system and that I would need a manual bill. Three phone calls later and all those wonderful explainations and 'yes we will put that in the system for you' later, I receive a letter from their debt collection office, telling me that due to my ignornance of all correspondence they were issueing me with a 72 hour demand notice. Needless to say, after more inconclusive phone calls and emails to Vodafone, no resolution, apology, or any satisfaction - I received another bill and another debt collection notice to finalise my account - that I had already finalised. Much happier with my new provider!!

My house, situated on top of a hill, is quite close to the nearest vodafone tower, so it would be logical to think that reception would be adequate, if not good? Especially when the vodafone site itself says that the area has good reception.
Big mistake.
Since the day I got my prepaid mobile broadband USB about a year ago, the coverage has been terrible, the reception is low quality and constantly drops out. Not to mention the fact that sometimes the USB decides that, even though it apparently has coverage, it doesn't actually want to connect to the internet.
Also, it doesn't work at all in half of the house and magically works if i hold it a foot in the air, rather than being on something the height of say, a desk.

There appears to be a delay with text messaging. My friends are receiving them a day later. This has been occuring for the past two weeks. Is this happening to any one else?

Came across from Telstra after being with them for so long. Wanted a better coverage and this was a strong selling point. Was told by the agent that "Vodaphone cover 97% of the state and are currently working on getting the other 3%". The coverage now is worse. It doesn't even work in the hills. Will be going back to Telstra, only for the coverage!!!!

Hello all, 7 day ago i signed up on the $69 cap. This is used for my business.
Fortunately i didn't open the iPhone 4 they sent me. After being on hold for over an hour i finally got to speak to someone. After numerous transfers and , i made it clear that the service is not up to the required standard and that my business had suffered as a result of the continual drop out and bad reception issues. Initially they wanted a cancellation fee, but becuase i didn't open the box to the phone and because of my persistence, they said they will cancel the contract as soon as i drop the phone off to Australia Post.
Bootom line, their reception sucks and so do their internet services.
Also today i signed up on Telstra's $129 Cap. I have wireless with Telstra which is as fast as broadband and it never cuts out, also i don't get charged for excessive useage and have never had one problem with them. Telstra's reception is the best in the country. Telstra's prices have also come down alot and it is now time jump on board. It is not worth the money you think you save with vodafone when the reliability just isn't there! Another disgruntled EX VODAFONE CUSTOMER! Your VODAFAIL website inspired me and i thank you for taking action! TELSTRA all the way!!!!!

I have 6 months left on my plan I will be signing with a new service provider for sure. In recent times I have had dropped out calls, no reception in places I have had reception before. My biggest complaint is if you do not hold up to your end of the contract you are still expected to pay however it is fine for vodafone to contiuosly provide poor service and get away with it........

I recently wanted to upgrade my contract to get a new phone only to discover that I could not upgrade it in store - only by calling customer service. I called on a Monday and was on hold for 1.5 hours with no success. At one point they had called me back only to put me onto someone who could not do/handle what I needed and then put me on hold again. I had to work and so called after work on the same day only to be put on hold again.

I then tried again the next day, put on hold once again and finally got through, again to be put through to the wrong person, being put on hold AGAIN.

Internet access is constantly limited and inconsistent.

Not a happy customer!

Slow speeds and constantly dropping out, makes using the Internet so frustrating, 6 months of this is enough for me.

Having a wireless use Modem Connection since may 2010. Cant express my heart broken disappointment of coverage/service, customer service.

Since May 2010, exprecing no network connectivity, dropping/disconnecting connection automatically. had spoken many time with customer service, no desired result and improvment of connection connectivity.

I m regretting to have this vodafone connection and will never ever recommend to any of my relatives/friends etc.

As i cought with 12 monhs lockup plan. and wishes i can switch the connection with other vendors.
However sales person sells the connection and service with confirdance of high standard coverage/connectivity in Perth city. but it is worst than subarb areas.

Just living in city of Perth has 1 bar connectivity and even drops in a minute. DISAPPOINTED.

Got 6 GB plan for my use and hardly able to use even 15% of it in a months becuase of connectivity.

I will be happy to returns this ervices with immidiate effect...

recently looking on bill wrongly posted of $1400 ??? into my account where as i have only $39 (6GB) plan. how bad are no reliability..

VODAFONE you lost me and more other people trust...

We have just spent two weeks in Busselton, WA (including Christmas) and Vodafone coverage was absolutely disgusting. We were unable to stay logged on to the Internet, with the connection dropping in and out every couple of minutes. It was impossible to send or receive our emails, which meant a great amount of extra costs involving telephone calls instead of emails. We had similar experience in Busselton late November, but this last episode was way beyond funny! People staying with us who were on another Network had no trouble at all. Vodafone definitey needs a shake-up and we hope your action can accomplish this. Thank you. Fred & Pauline

I live 4km from the CBD and have been experiencing problems for last four months. Missed calls, voice messages come through 5-6 hrs after they have been left, don't receive text messages, only way can use data is to connect to telstra home wifi, has to get a pre paid telstra card for when I am on call at work, missed free front row U2 tickets because the person calling me couldn't get through, have spent 4hrs on hold, done everything the technicians asked, lodged a complaint still no answer.

Four Vodafone customers in the one house. One being a child with a chronic illness. SMS not delivered, the ones that are delivered can take five hours to pass from one room to another. No reception for calls and drop out all the time. New upgrade of software for phone means battery lasts less than a day and unable to switch off background apps which is now costing extra money. Only Vodafone benefits.

me and my wife are vodafone customers for a month now, but we experienced alot of faults and poor customer service, i am on a $69 plan, about 10 days ago i called vodafone customer service, i was on the phone for about 70 minutes, no one attended my call and i had to hang up. seriousley this is not the way to do bussiness. we have very very poor signal in our area (armadale WA), can not send MMS, sms fails most of the time, we are not able to find out our balance, i m so angry

me and my wife are vodafone customers for a month now, but we experienced alot of faults and poor customer service, i am on a $69 plan, about 10 days ago i called vodafone customer service, i was on the phone for about 70 minutes, no one attended my call and i had to hang up. seriousley this is not the way to do bussiness. we have very very poor signal in our area (armadale WA), can not send MMS, sms fails most of the time, we are not able to find out our balance, i m so angry

me and my wife are vodafone customers for a month now, but we experienced alot of faults and poor customer service, i am on a $69 plan, about 10 days ago i called vodafone customer service, i was on the phone for about 70 minutes, no one attended my call and i had to hang up. seriousley this is not the way to do bussiness. we have very very poor signal in our area (armadale WA), can not send MMS, sms fails most of the time, we are not able to find out our balance, i m so angry

me and my wife are vodafone customers for a month now, but we experienced alot of faults and poor customer service, i am on a $69 plan, about 10 days ago i called vodafone customer service, i was on the phone for about 70 minutes, no one attended my call and i had to hang up. seriousley this is not the way to do bussiness. we have very very poor signal in our area (armadale WA), can not send MMS, sms fails most of the time, we are not able to find out our balance, i m so angry

my voicemail messages are not coming through for hours after they are left, and sometimes SMS messages get delayed as well.
I've gotten in the habit of calling other Voda customers twice, because the first call rarely gets through.
I get a call failed message ending almost all calls longer than 2 minutes!!!

me and my wife are vodafone customers for a month now, but we experienced alot of faults and poor customer service, i am on a $69 plan, about 10 days ago i called vodafone customer service, i was on the phone for about 70 minutes, no one attended my call and i had to hang up. seriousley this is not the way to do bussiness. we have very very poor signal in our area (armadale WA), can not send MMS, sms fails most of the time, we are not able to find out our balance, i m so angry

me and my wife are vodafone customers for a month now, but we experienced alot of faults and poor customer service, i am on a $69 plan, about 10 days ago i called vodafone customer service, i was on the phone for about 70 minutes, no one attended my call and i had to hang up. seriousley this is not the way to do bussiness. we have very very poor signal in our area (armadale WA), can not send MMS, sms fails most of the time, we are not able to find out our balance, i m so angry

Vodafone go fuck yourself

me and my wife are vodafone customers for a month now, but we experienced alot of faults and poor customer service, i am on a $69 plan, about 10 days ago i called vodafone customer service, i was on the phone for about 70 minutes, no one attended my call and i had to hang up. seriousley this is not the way to do bussiness. we have very very poor signal in our area (armadale WA), can not send MMS, sms fails most of the time, we are not able to find out our balance, i m so angry

I have the iPhone 4 and are paying 88 dollars a month, when vodaphone screwed up on that Saturday, and vodafone texted me saying that followig Saturday is on us! what happens I go 110 dollars over my bill, not only that when I make any calls, or texts they fail or it takes me at least a miniute or so for my phone to start to hear the dial tone. vodafone has completely screwed themselves, also does any one else who has the iPhone 4 I always seem to get this little dialog box saying ' your selected network has failed please select another network in settings' something like that! it no joke pops up on my phone whenever I try to make a call or check my phone! it's so annoying! I'm so sick of it and the worst part about it, is the fact that I'm stuck with vodafone for the next 22 months :/

I personally think you all need to grow up. I live in a house of 4, where all of us are with Vodafone, we never ever have any dramas apart from that Saturday a couple of weeks ago where the network was down for 2 1/2 hours. Vodafone's coverage is not the best, hence why they are currently upgrading all there towers and extending there network. You can't expect the coverage to be perfectly fine when they are trying to make the network better for YOU customers. I used to work for a different telco company a year ago, the amount of clueless customers that came into our store and complained there phone "didn't" work was unbelievable. However, most of those customers had no idea how to use there handset, when all they needed to do was possibly turn the phone off and pull the sim card out and restart the phone. Mobile phones these days are technically advanced they are almost like computers, try leaving your computer on continuously for days at a time and then see how it functions. Restarting phones every so often can do them wonders, I think half the reason you guys are complaining is because you don't know how to work your handset. Quit wingeing, if your not happy with the service you get from Vodafone move on to a different provider at the end of your contract, I can almost assure you that you will have dramas with other providers too. Vodafone are the worlds largest network, and they know what they are doing. Please, move onto a network like Telstra and see what kind of service you get with them.

Phoned vodafone about continued failure of my internet plus the phone cutting out all the time when it finally works. I was told that I'm not in a grid for reception. What a load of crap I told him Ive been with vodaphone 9yrs, 6 in this area. They have me my contract goes for another 15mths. I live 20kms from Perth.

It took me 2 hrs finally spoke to an operator that can help & call drop off. I call again & after almost 6 hrs in total that it was found that vodafone issued the phone no to the broadband sim& broadband no to my phone sim! Also in the past 3 weeks there were 3 times that they lost signal totally. It happened today 27 dec 10 around 11ish, there is no service at all! Vodafone is not reliable at all.

i am just sick of getting messages up to four hours after they were sent and never having an internet connection. All I want is to have my plan cancelled free of charge so i can sign up with a more reliable service provider!!!

Our son was contacted by someone and signed up for a contract (even though the original account was in my name) He had just turned 18, so he signed up for a 24 month contract. Unfortuantely he has not been getting the best reception, same issues, drop out of calls, no signal/ coverage.... so he complained, was told that he could not get out of the contract he would have to pay 800+ costs, and he had to go to Telstra to get the reception he needs to have coverage.... Not good enough!! 1st he should not have been approached and allowed to take a contract on a number that was mine, and also if reception/ coverage is not good enouth, they should not be allowed to penalise you for changing carriers/ contracts.

I got my own business, and i have lost lots of calls from y customers, and also have severals complaints from then as they have not been able to get in contact with me. I also lots a lots of money as the customers have to go same where else due to the luck of coverage from vodafone. dame you vodafone

on the 30th november i had a knee operation, i cant drive or get out of the house, so i was relying on my mobile to contact people to drive me around for food ect,i have had no incoming calls, and cannot call out including xmas, my sister was here from Sydney and she couldnt contact me, so we didnt see her on xmas day UNBELIEVABLE. I have spent up to 4hours on the phone with vodafone to no avail except to change provider as i cant wait any longer, i need the phone to call for help as i live on my own and my right knee wont be good for another month. UNSATISFIED VODAFONE CUSTOMER 7 YEARS.

I have a mobile phone plan and wireless internet plan with vodafone as I prefer vodafone over telstra. Not long after starting my phone plan I started getting connection errors several times a night, which did not allow me to send/receive messages or calls. After the network went down everything seemed to go back to normal and the connection errors dissappeared. A week later and I find my phone cutting out and disconnecting 4-5 minutes into each phone call i make and receive. This means I am calling someone at least 7-8 times just to have a proper conversation with them and it is very frustrating. As for my wireless internet, it usually seems find but at least once or twice a day it will not allow me to connect and comes up with an error of some sort. I either have to close the application and reboot it or reboot my whole laptop just so I can get on the net. This also is very frustrating. If there wasn't such a large amount of money to pay for exiting your contract with them, I would be out as fast as I can. Vodafone need to sort these problems out and find a way to reward all their customers to say sorry for all these problems that are occuring - and I don't mean just 24 hours worth of free calls on them, I mean something that will convince all their customers to stay with them and not choose better, if they really care.

Purchased a 2 year plan with Vodafone after checking their coverage area on the internet. I now have a phone that only has reception in one part of one room in the house and sometimes in the garden. After ringing Vodaphone about this problem they advised me that their coverage area was only for outside (not inside buildings). They asked me how many bars I had displayed on my reception meter on the phnoe. I was making the call from outside and indicated that at the moment I had one bar. They responded by saying that one bar is sufficient to make and recieve calls. Problem fixed

I have been with vodafone for a few years and was ok until the last couple of months where I started to get call drop outs and an inability to access my data. Trying to contact vodafone for a resolution is just ridiculous, after trying to call and being told there was a wait time of an hour I used their email complaints facility and though they say that you must respond within 120 or they close the job apparently they have no such time restraint, and when finally I had a response I was told to give 3 calls that dropout within the last 72 hours I said I couldn't since I had started to use my work phone (optus) as it was more reliable. I have contacted the TIO and am still waiting for a resolution. Don't call them for advice either, you'll be transferred between departments all of which want to blame your phone, and tell you that the reception in your area should be ok - well its not, hence the reason for my call!!! Still cannot believe that they pride themselves on their service, I would hate to see how they viewed bad service.

My signal keeps dropping out and has done for weeks! I rely on my phone to communicate with my teenage daughter (also Vodafone) - It's just not good enough - the world is not safe to let your kids go with no means of contacting them - VERY ANGRY!! Tried to call customer services and was cut off after 20 mins on hold :-/

Everyday i have to restart or reset my iphone because the signal drops out, on a Saturday i didn't have any service for the entire day! Christmas day also didn't have any service...very annoying and not impressed!

My husband is with telstra and he rarely has reception problems. Me on the other hand is constantly left without reception both in the metro area and regional area (my phone is pretty much useless out of Perth metro!). We saw Bon Jovi at Subiaco in early December and neither my sister in law (also with vodafone) had ANY reception for almost the entire concert! One of the biggest business districts out of the CBD and we have no reception for 2 hours. Just not acceptable.

I am a happy 3 customer after being a very unhappy vodafone customer for too many years, so I am now dreading the 3, vodafone merge. Messages not delivered, unbelievable waiting times for what they call "customer service" and actually speaking to a real person, pfft! In the end, after my son was told the recharge he was trying to use, had already been used, i ended up also switching him to another provider, $29 down the drain. This site is a godsend, I've vented to so many people its not funny! I would like to see them go down, and 3! what are you thinking with this merge??

On December 18 i sent several messages and the recipient DID NOT receive the messages until the following TUESDAY!!!! My phone calls constantly drop out, even in coverage!! My phone shows there is coverage yet I cant send texts or access the net when im at concerts or ovals!!!! AND you cant EVER ring Vodafone coz you NEVER get to SPEAK TO ANYONE!!!!! CRAP SERVICE!!!

Can get network 20km from the CBD, can't make any calls and am receiving my txts after 24hrs. I feel like i belong in the ice age. Its a big shame for a giant company like vodafone to be this lazy and disappointing.I come from a third world country but at least they have networks that work and definately better networks than Vodafone.

I was with Vodafone for about 6 months with a prepaid mobile. I discovered the network coverage was worse than 3! I switched to Virgin and am very happy with my service now. I ALWAYS have coverage no matter where I am in Perth and it's suburbs. I will never go back to Vodafone as they wasted my time and money. For all of you who are stuck in a contract with Vodafone I feel your pain. It was just as frustrating and upsetting when I was stuck in a contract with 3 but could not call anyone and/or my sms's would take 3 hours or more to reach it's destination. Vodafone had better step up, take responsibility and not only fix all it's network issues, but compensate the people who are currently with their network or I can see a LOT of people walking away from their company altogether.

Vodafone have failed many times with call drop outs, late text message delivery, no internet conection. Long waits to get through to customer service I rang 3 times the other day on hold for 25 mins each time only to be hung up on 3 times then the laugage barrier with staff. Terrible service and I am one hundred percent over it.

Call drop outs for the last 6 months. Delayed messages. Very poor reception from time to time

Tried to make a call today but no reception. Then saw I had one bar so made call to Foxtel when my Foxtel went down. (Couldn't use landline as that needed to be kept clear for Foxtel tech). Calls dropped out on numerous occasions and then there was no coverage again. Cost me a great deal in calls and FRUSTRATION (if you've ever called Foxtel you'll know what I mean). Had no idea this was happening Aust wide when I took out 2 year plan for my new phone last month. I want out of my contract.

Never got reception calls drop out all the time! My phones just an ipod.

I was living in an area in the Northern Suburbs where is was not possible to have broadband internet connected via the phone line. I chose vodafone mobile broadband as their plans were the most suitable and affordable for my needs. I would have been better off with a dial-up service. At first I thought it was my old laptop which was the problem, but after upgrading to a top of the range new laptop, the problems with reception and connection speed persisted. i have now discontinued my pre-paid mobile broadband plan and have taken up with Vivid Wireless. I just wish Vivid Wireless was available when I first looked at mobile services.

Don't waste your time with Vodafone mobile broadband. There are much better options out there.