Ive have been with vodafone since august 08 and i was told by the consultant at the airlie beach store in the Whitsundays that the day I was joining was the same day that vodafone was inprooving there network coverage, and im still waiting for that improvment! I am onto my 3rd phone as the 1st one i recieved died within 24hours of signing my contract with vodafone,Then next phone I recieved was the "new" nokia N97 which the touch pad stopped working before I even paid my first phone bill!! Now I am using a nokia X6 which has the same, if not worse network coverage as my 1st 2 phones! Just recently for some god known reason vodafone has decided to stop sending me out paper bills in the mail, which is my only meens of paying my bill in the first place! so just this afternoon i get a telemated call (which i could only answer standing on my outdoor furniture at my front door otherwise it would get disconnected) saying you have not paid your bill for Novermber or December please pay buy "This" date or your phone will be disconnected! Well after that phone call i panicked as i am a new mum and I need my phone in case of emergency, so i rang customer support and after waiting a good 35minutes I had some guy in india or wherever answer and he tells me that I would have to wait till the billing department was open at 9am Monday morning! Today is friday 31st of december so I have to wait until the 3rd of january to try and sort it out! I now have 8months left on my contract with this dispicable company and if it wasnt for that I would have changed a LOOOOONNNNGGGGGG time ago!

Still on the phone to inda i mean vodafail....for another 1.30hrs cause the stores cant do anything to help with my enquries......"lara" keeps telling me about the great deals, how to save paper and how there are so many ppl calling yet my call is important please stay on the line.....i think ill save my life and go else where!!!!!!!!!

I was formewr employee of vodafone who decided prepaid mobile broadband was a good option for me, convinced by vodafone emtremely competitive pricing i bought with them. As i get home im excited to browse the internet as this is new for me. As employee coverage maps were easily accessable in which my area was completly covered in the 3G network which was great as coverage is not a problem. Installation was simple and easy and start-up ha instructions provided. The problem however as cheap as vodafone was was it never worked, browsing times were etremely slow and at one point timed the download time between web pages the longest ranging 7 and half mins, other times is was so slow it often came up wit browsing errors. So i rang through to data support in which spent tree hours troble shooting everything from my computer settings, to admin rights, to sim swaps at which nothing worked. Working at vodafone i knew the problem was coverage however i was dealt as this was the most unlikely scenerio. I was later told that they would work on solving the problem and to let me know that i would recieve a call within 24 hours. No call came. So i rang again only to trouble shoot the process the exact same way the previous day. Lucly for me the manager at the store ended up writing it off, however can completly understand customer anger and dissapointment to faitfully buy a product with a large amount of promises only to find a second rate service and poor customer service. Unfortunatly people are sucked into buying the lowest price product on the market, but aske yourself is trouble od troubleshooting hours on end and returning a device worth the couple of dollars saved. I ended up buying with telstra and while customer care is only slightly better the coverage is amazing. More expesive but works and works fast.

Another issue i had was when i bought a recharge online for my prepaid account only to be billed twice. I rang up customer care to query why this had happened only to by hung up on, So i rang agin at which i was told it was a mistake and theat the money would return to my account with a week. It did surprinsly, however this is caution to check ur accounts as an employee i have witnessed many mistakes, weather dilberate on vodafone behalf or coincidental be safe and check.

Constant drop outs; no 3G; slow data speeds; total loss of reception; I have to make calls from outside at home as no reception in the house.Been with Vodafone since 1995 and have 3 plans with them. I spent 50 mins on the phone today to MUMBAI and was told for $377 I could get out of my contract! Can you believe that! They want me to pay for my loyalty whilst they FAIL to deliver the service that I pay for! I am LIVID folks. Join the class action and show these crooked B&^%$rds that we want what they promised and FAILED to deliver.

Lots of failed or late text messages. Dropped calls and late arrival of voicenmail with no actual call. I used to balme some of this on my iPhone because if their record of poor antenna. Now it seems Vodafone is to balme.

I am in no mess, I want to put out how ignorant people are, this website is a prime example.

I work for vodafone and I can tell you the reason you are experiencing problems with network in the last 6 months is because they are finally merging their coverage with Three so bear with them.

If you are naive and could give a rats, please go to telstra who charge you huge amounts for less calls.

What happened when optus and virgin merged?
THE EXTACT SAME THING.

CLUE UP AUSTRALIA

ps. I know a few of you actually have proper problems, but to the 75% that don't, pull your finger out.

crap service for txt, talk & mobile internet, on an iphone 4. All this after taking 5 weeks to get my number carried over from my last vodafone account.

in store playing galaxy tab. waiting for them to get threw to there people in india on the phone.
So i am trying to get them to fix my gprs that hasnt worked for the 2 months ive had my phone for. I found out it was because vodafone are useless and it was bared. i have called atleast 9 time regarding the matter and i found out today. they are still on hold to ensure that this fix it as it isnt solved.

Network constantly drops out, we are a long term Vodafone customer and now the network is simply intolerable

Hi Everyone,

Copy and past your complaints directly on Vodafone's website at the below address:

http://blog.vodafone.com.au/blog/news/trouble-shooting-for-the-web/

Hi Everyone,

Copy and past your complaints directly on Vodafone's website at the below address:

http://blog.vodafone.com.au/blog/news/trouble-shooting-for-the-web/

bad reception all the time, non stop sys alerts for five days staight to the point that i recieved about 1000 a day, can't use facebook on phone unless it drops out, no free facebook on computer when it works, i have been a customer of vodafone since i was 11 im now 22 and have had no problems until the last six months

Everyone on here, register your interest to join the Class Action against Vodafone, enough is enough! The CEO "apologies" sorry while I'm paying my bill that just doesn't cut it. Lets take Vodafone down!

Register now:

http://www.piperalderman.com.au/vf/form.html

I have been with vodafone for 3 years now, and only until the last six months have I noticed severe problems with this network. 1. Whilst I am talking on the phone it will drop out completely or my phone will make crazy distorted sounds. 2. I will have full reception but the person on the other line cant hear me. 3. My Internet won't work at all even if I have full reception. I think that ever since vodafone joined with 3 all of these problems started to appear. I am sick of it!!!

every single call I make from home fails....... txt's delievered 24 hours after having been sent. NO 3G data service at all at home, where previously their was. Ipad and Iphone useless.......
Had enough

Previously had a contract now pre pay. Samsung phone returned for repair many times - did not last the hal way mark of contract. Then bought an unlocked phone to see out the contract. Coverage in Bundaberg patchy at best. Now plans changed without notice and money lost on pre pay. Passwords sent in unuseable form and slow response time. AGH!!!!!!!!!!!!!!!!!!!

Text messages not received for day, unable to place calls, no internet access. 1 bar signal at most times. I've been a vodafone customer for 15 years and it has gotten worse instead of better. Very disappointed.

Moved to Bundaberg - not to a rural part of the area, but right in town. No coverage at all. Talked to a Vodafone rep who advised me to clean my sim card (ignoring the fact that I have no reception problem when in Brisbane).

I had to change networks as I was not only missing personal calls, but those pesky business ones as well.

we never get reception,we have friends try to call and we get text messages from them saying they try calling and we return their calls when we can get reception,,we go over our cap because of all the extra calls we have to make because of the reception trouble..we can never access the internet because there is never any reception,,we are sick and tired of paying for a service we cannot use when we need it and when we want it,,,its not only 1 phone that we have this trouble with .we have 2 phones on the same account,which we are not out of contract until august 2011..we want our contracts cancelled without their stupid fee so we can go to a carrier that actually cares when you call them about a problem..not to mention we called and complained about our service and the next morning we had outgoing calls barred because we were 4 days over due on payment...i have not paid it and i wont until we get the service we deserve!!!!!!

Since I got back from overseas two weeks ago I haven't had a moment of decent coverage. Signal drops, text messages are arriving up to 24 hours delayed, calls made to other Vodafone users go straight to voice mail.
Hadn't I been locked in a 24 month contract I'd be out of it!

When they actually get the bill right, $I try to pay my bill on line, they take all of my details the then right at the end of the transaction they say we are having technical difficulties try again later. So you do it again they take the payment out twice. This has happened on several occasions.

Someone from townsville wishing to leave vodaphone.

-My pre-paid internet disconnects at least every 10mins during peak times
-During peak time my mobile calls drop out within 1minute of commencement of call
-A few months ago I noticed I was exceeding my limit of calls and checked my bill. I was sending '1' text message and it was being sent every second for 5 seconds, so i was being billed for 6 messages!!! I write lots of texts so this put me over my limit, so I was being charged for my calls over my limit!
-Extremely poor reception
Sometimes my mobile broadband cannot even pick up a signal from GPRS when I cannot connect via 3G.

No internet, even in full 3G coverage.
Constant mid call drop outs.
SMS taking a day to come through
Constant issues with voicemail..

No internet, even in full 3G coverage.
Constant mid call drop outs.
SMS taking a day to come through
Constant issues with voicemail..

I've been a Vodafone customer since 1999 and up until the last 12 months was happy with the service. In the last 12 months I've been charge the wrong amount on bills, been charged for other peoples bills, had my automatic payment details removed for over 3 months causing my bills not to be paid without my knowledge causing me to incur late and dishonoured payment fees, can't access the MyVodafone website and now can't call any of the Customers Services numbers because they all hangup once they take the call.
Vodafone, come on, pickup your game.
NOT HAPPY JAN!!!

this should sum up my problems, its the complaint i sent to vodafone.

Dear Sir / Madam

In mid March I signed a contract for a new Vodafone account. I had not done business with you before. We are unhappy with the service provided. All of the problems are as follows, calls not connecting, extremely poor data performance, no reception in my home where as all other network's phones work. Calls also drop out, SMS messages fail to send occasionaly, SMS messages being recieved days later on some occasions there are other issues as well such as poor coverage in regional areas where as other networks continue to provide the service. When I purchased the phone we asked and were assured we would have coverage in regional areas that we visited.

My first BlackBerry's screen malfunctioned, after receiving a 'loanfone' which continued to offer poor network performance Vodafone quickly replaced the BlackBerry so it was apparent it was not a hardware issue because the service was consistently disappointing and remains so.

I have used Vodafone's network on multiple devices including the original BlackBerry the 'loanfone' and the replacement BlackBerry in multiple locations and it has failed to provide the services promised I would like to move on without a contract break fee. We will return the BlackBerry device on request to our store of purchase, Vodafone Robina. Please reply by email or mobile phone,

Regards,

Andrew Ranson

Traveling on the train from Helensvale (gold Coast) to Brisbane everyday with minimal to no coverage the entire way! I went into a store to find out why & I was told that the apple iPhone has very poor reception & that's why. Since then I have noticed other people on the train using there apple iPhone for phone calls & sending text. So the other day I bought a telstra pre paid sim & had coverage the entire way!! Also where I live at pacific pines there is minimal to no reception & continual drop outs, I live 5 minutes from a Vodafone store!! Good work Vodafone... Not!

i recently signed up on a 12 month contracxt for an i phone4...after waiting 5 weeks for a delivery i got my phone... to discover i have no service where i live, cant send messages, even when i do get 1 bar of service....i even used the service checker before signing up..it says i have full coverage where i live..laidley..i spoke to a vodafone representative in a shopping centre, wh told me oh yes it has full coverage for the old 2g network.. but not the 3 g network..he said i could apply to have the contract terminated, but vodafone wont usually do it, so he advised me to go to the ombudsman..what the!!...so i pay 68 bucks a month for a nice phone i cant use!..so peed off.

We changed from 3 to Vodafone (crazy John's) with the reassurance that we would get the the same reception. This has not been the case. One place works in my house for reception and even then it is hit and miss. My reception can drop out for days at a time and like others have received messages days after they were sent. I have already had the phone sent away to be assured that it was fine and when I went in again they told me I would need to send it away at least three times before they may do anything else or I could buy a totally new phone at my expense and "hope that fixes it".

I have decided I am just going to cancel my contract as I have been paying between $100 - $150+ per month and kept my side of tthe contract, however Vodafone has failed to keep their side of the deal as I cant use the phone: Call drop outs no Internet coverage messages take 5+ days to come through sometimes. I have been loosing Business because clients cant get hold of me of leave messages and I dont get back to them, simply because I DONT receive them!!! Then you go into the shop and they cant help you have to sit on the phone for 30....40....50+ minutes to finally speak to someone that can barely communicate in the same language and is no help!!!!!

I've got continual reception issues with the phone always dropping out on my calls. When I first switched from 3 to Vodafone (because it was my only option to avoid fees from 3 when I moved rural) I was assured there was no reception problems near where I live. I'm currently lucky if I get one bar reception. Calls are always dropping out and voicemail msgs rarely get to me within 24hrs. I'm waiting 12 months for my contract to expire then I'm outta here. Their terrible.

i recently switched from my 2g phone ( of which i NEVER had any dropouts) to their 3g htc legend phone. then the drop outs started. i am no recharging the battery for the lg kp 500 2g phone and will see if i get drop outs when using it., if i dont, hurray, then who cares that i cant get my emails on it at least i wont be frustrated and just get on the net at home on my computer.

WISH ME LUCK!!!

Dropouts, failed calls, delayed text messages, choppy calls since early November. Still no better as of today. In light of recent network issues I emailed Vodafone a week ago requesting more information and for them to esaclate my issue, only to be given 3 responses at first saying "Issue Resolved, please reply between the two lines below" rubbish, before I actually got what looked like a human response. This third response was, "Please call us to escalate your issue to our technical support" OMG!
So I call them today, speak to an uninterested non-Australian, who puts me through to technical support. I explain my issue twice to the other non-Australian, who hangs up on me. Unacceptable. Epic Fail for Vodafone.

im pretty sure i did a poo this morning and that could be a better provider then vodafone=fail

I started a new Contract in October 09 with a Nokia n97 i had it 3 weeks needed to be fixed then 2 months came along and needed to be fixed again all operating system problems apparently Vodafone lost my phone ...then a Rep from Vodafone called to find out where it was they had never sent it away to be fixed so i have to go in collect it and take it to Nokia myself
I was fighting them to be let out of my contract because it was
Losing Reception
switching off
battery dying every 12 hours
not receiving msgs nor phone calls
and a heap of other things

I had to send my phone away 3 times to be allowed a replacement phone they then tried to leave me on my $79 dollar contract for a phone that is on a $29 a month
I chucked the biggest argument in the store then on the phone for 3 and half hours and 2 months of Fighting and threatening to take them to court and them telling me i have to pay$900 to get out of a contract for a phone that wouldn't switch on

Has Resulted in a new phone ..... that still has Service issues i cant not wait until my contract is up i will be leaving vodafone

Calls dropping out where the phone shows there should be coverage. Overall appalling coverage even in the middle of major cities. The message "No Serice appears on the phone in the middle of a call or an SMS send inaplace where therewould normally be coverage.SMSsss sending and arriving hours late; Picture messages not sending at all. I have been thinking I was going mad so I am so pleased to see this website. I am not alone!

Hardly any mobile internet coverage, calls drop out in areas where it shouldn't. Have tried for several months now to resolve issues through calling 1555 and going into a store and had no luck.
The girl in the store at Westfield Helensvale told me and I quote "dont you watch TV? Everybody knows that the new iphone 4 has bad reception you should have known and should not have got one". Turns out I know quite a few people with iphone 4's that are with telstra and not having any problems at all. I have been on plans with Vodafone for 13 years but that does not seem to count. I will be going to Telstra next, no doubt.
Also I dont like Holden or McLaren...

I am Vodaphone user for few years now,early December i moved to postcode 4209 and problems started,no Internet connection and phone calls I can do only in particular spot in my bathroom,people who calling me get answer - this phone is switched of - I call Customer Support before Christmas and have been connected to Technician in Mumbay/India,after he managed to stuffed my PC as I follow with confidence his instructions,then after we had no results what so ever he ask me what Brand PC I am using then advice me to contact Manufacturer as he is not qualified to help me with my problem,it took 43 minutes.
So I was stacked again,and guess what I did,went to shop,purchased Telstra Turbo Wireless Broadband($79.00)and my PC work perfectly.Will do same with my Phone/Sim card,may be my experience can help some Vodaphone users to make decision.
Class Action? I am in as I have no money to waste on hopeless 21st Century Communication Company,better will support Charity!

My vodafone wireless Internet stick has little to no coverage in my house. I have phoned vodafone twice with no improvement. The last time I called I was told that there was no reception in my area (Brisbane inner city suburb!) and that I would be contacted immediately with a resolution. That was almost 6monts ago and I still have not heard anything.

Pocket wifi prepaid reception almost nil in Noosaville post code 4566 today 31 December at 10am.
Will lose $30 prepaid if signal does not improve. This is a common occurrence here.

I thought it was just me until all the stories started coming out. Of course i'm another with almost impossible coverage, drop outs, very delayed messages via voicemail and txt and all the rest..! I Called vodafone voiced issues, they were suppose get back to me but i've had no call. Very frustrating and i just hope i am not in an emergency situation and have no coverage!! Over it!!

its taken me about 45 mins to get a connection on the internet. If I could break my contract with out penalty I would...can't wait until Jan 2012.

$80 a month to have no mobile internet and it takes up to 5 min for a call to dial out Vodaphone tells me it will be fixed by the close of business that was 2 weeks ago, i have since been into one of the dealers and was told the same thing again whats going on?????

How is that a company like Skype is quick not only to admit & address their issues, but to follow through and compensate its customers. I have Optus on my iPhone and it is seamless! Time to change!!!!

I have a nokia N97 mini that has broken twice in less than 12 months of having the phone. So I decided I needed a new phone thinking it would be easy to get a new phone. I was told I should have a reply from the escalations department in 24 to 48 hours the issue has now gone on for a week. While I did receive a reply in that time frame vodafone's response was that I need two repair slips before they would do an exchange the staff at the store were amazing and offered to ring them so I could talk to them one and a half hours later I was told by the 6th person i spoke to the exact same thing i was told an hour and a half early. So after getting the second repair slip and having the store email them again i was offered an exchange but told that they would send me the phone instead of allowing me to do it in the store. Needless to say I will be going to someone else when my contract is up. Ps. While I am angry at vodafone the staff at the store I have been dealing with have been fantastic and are also getting as frustrated by all of this as I am they have actually gotten to the point where they are making demands on my behalf just to get the situation solved

I'm a Three customer, and have terrible reception and constant drop-outs in Brisbane. Sometimes I don't have signal for a couple of minutes, having to restart my phone!

After suffering 2 months of service that was getting continually worse by the week. I decided to spend the next couple of months being shuffled from one department to another before finally being told my area all of a sudden required a new tower. I was then told I would be released from my contract with no early termination fees. Great, except I had to go through the same torturous process with my vodacrap mobile broadband. This was finally resoved in September 2010. I then received a letter from a credit agency through vodafone for an early termination fee. No bill no letters no calls just a letter from a credit collection agency. Now as I try to get my wife out of the same rubbish I went through we spent a whole day using the call back service before being cut off, directed to wrong departments, left on hold for 45 minutes before being hung up on and having no success at all. I will try again today and let you know the outcome. Funny thing is I just received in my in box a bill from vodafone for overdue amount from my mobile broadband. Get ready Vodafone I am dialling now. In all honesty people how can this company survive this, crap service, non existant customer service and a product that has such a bad name. I am willing to bet that this company will cease to exist in the next year.

i currently have no signal on my vodafone phone. it has been like this for at least an hour, and I can't seem to fix it. I would call vodafone to complain, but I don't have any reception!!! a similar thing happened a couple of days ago when i went to meet someone in a shopping centre - as soon as I walked through the doors, all my signal dropped out. according to someone in the vodafone store i was "like, the 10th person" to come and complain about no signal, and apparently they were trying to fix it. I think it's a break in contract on their half if I can't rely on their service. I don't know if I'm going to be able to make calls/access the net at any time. In an emergency situation, this would be devastating. I'm not talking about 112 emergencies, but simple everyday emergencies like being late for work, or being in a broken down car. If I can't call my boss or RACQ when I need to, then I need to change services!
damn you vodafone!!!

My phone calls contantly drop out service is unpredictable and gee I love benign on hold for long amounts of time very frustating paying for half a service, just want to end my plan and go with optus

I just moved back to Vodaphone a (who I was with about 10 yrs ealier) from Optus. I have brought accross 3 phones and purchased 3 new handsets on plan with Vodaphone's Crazy John's outlets. I thought Vodaphone would offer similar coverage to Optus espically when there website said (Qutoed from Vodaphone Australia website "Vodafone's 3G network covers more than 94% of the Australian population. GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia.").

I have had shocking coverage and in the 4 weeks I have been with them I have had limited reception in Toowoomba, No reception at Pittsworth QLD and limited to no coverage in the Tweed Heads area of the Gold Coast. I live in Brisbane and on many occasions I can't get 3G or for that matter internet coverage as my handset seems to drop signal and not connect. This issues is happenong on all 3 of our handsets which are all diffrent makes and models of phones.

I feel that Vodaphone offer no where near 94% coverage to the Australain Population they claim and the quality of service in the (so called lucky few that do have coverage) is not very reliable.

signed up for 2 years from telstra, big mistake. Only 2 places we get reception- on the top of the slippery dip and sometimes in the bathroom. Txt messages take up to 2 hours to reach home (depends on whether the pidgeon has had it's tucker) Vodafone will lose us when we can get out

After changing over to vodafone a few years back I originally had both my plan & my dads under my company name, a year or so I stopped using the company & somehow Vodafail changed my number into my Dads personal name, despite having all the original paperwork they won't accept it's my number now my Dad & I have to go into a store together to sort it out, should be easy given we live 1800 ks apart! & of course I have no service most of the time :-(

I have been with Vodafone for the last 6-7years. I have been on $49, $69 caps and now on a $79 cap. Over the last 24months i have had real problems with coverage. I was not working from april to July and my phone bills were around $100. when i started back at work, working six days college 1 full day and 4 hours a night for 3 nights, my phone bill jumped to $400 -$500. In the last 6 months it has just been terrible with network. i have around 2+ calls a day that drop out, around 2+ calls that i cant even connect to but yet my bill jumps by at least $300. when i called at the beginning of december they could not explain to me why it had jumped. all he did was discuss if he changed me to a $79 cap then he can credit those bills and you wont pay more. I thank him in a way for that but at the end of the day why did the bills jump? why after 6+ years did it take me to call for them to help? I am paying more for a coverage that i hardly use!!!

Can't make or receive calls at random times.

My husband and I pay a substantial amount each month on our contracts with Vodafone. We live in Brisbane and spend a considerable time at the coast. We send photos of our newborn to relatives in Sydney. They received them up to three days after we send them!!!!!! Having calls drop out is the norm for us especially when up the sunshine coast - you'd think we were in the outback! The Internet is very slow and look, I don't know if every other carrier is the same, it comes down hotbox - if you say you are going to provide a service then do so - if you don't , stop taking our money. It's not about impatience and now now now mentality. It's requiring a multiple million dollar carrier to provide service that it promises. Customer Service Reps cop it from customers because of their employers failure to care. They have their frontline on little money dealing with greedy decisions they make in the board room.

I use pre paid mobile broadband. I was with 3 and always had great coverage. But my usb device got old would drop out as it come lose and break conection.
Being with Vodafone with my mobile phone i went with them for my internet, WHAT A MISTAKE!!!!
Before i brought it i asked how good was the coverage, i told the guy where i lived. He told me he wasnt far from me and he most of the time had full coverage and somtetimes it would only drop one bar but that was rare and didnt even affect as it was only one bar down. So on this being said i brought it.
When i went home and tryed to conect i couldnt get NOT ONE bar of reception. After two days of trying on the third day i was finally able to conect ONLY WITH ONE BAR.
After i full week of most times getting no coverage and sometimes only concecting with one bar (even then would most times just cut out) i had had enough. I went back to the same shop and told them how unhappy i was with my POOR concetion. I was told "The tower for this area is down, but they are already fixing it so it wont take much longer"
A month later and nothing has changed WHAT I LIE!!! Then it starts coming in the paper about this problem. I could of been told the truth before i brought it, but i guess selling them off the shelves and pretenting to deal with the problem later is more important to Vodafone, then telling the truth and letting people go to other companies.
I was always happy with Vodafone with my mobile phone. BUT THIS IS BECOME THEN A JOKE!!! thanks for nothing Vodafone!!!!

No signal

www.cofail.com.au - report any failing companies now... :)

Absolutely sick of having to re-connect the internet connection over aaaand over again! How the hell am I supposed to use the data I pay for when internet cant even connect

I have previously worked for a vodafone store and half these issues are ridiculous! More then 50% of the 'issues' mentioned on the site could be solved in one simple phone call or a visit to your store. I resolved several of these a day! All telco customer care centres are based in India believe it or not. They speak fluent english otherwise they wouldnt have been able to get their job in the first place! People theses days dont want to wait, they exaggerate their wait times saying they waited 2 hours when its been 15 minutes come on people, we are such a now now now society that when something doesnt get resolved in the first 5 minutes you chuck in the towel and have a whinge! I did the best I could everyday to provide excellent service with the policies and procedures in place. If your not happy with the service then leave! Go to telstra, you'll get just as annoyed with them and either come running back or do the loop and try optus next, only to find some other issue with them! technology has come a long way and people dont know how to live without it, so what if your call drops mine have and I dont get all pissy about it. I simply call back and get on with my life! Seriously instead of a credit check for customers we should do a IQ test instead, sort the normal people from the retards!

recieving texts the next day!!!!! not being able to callor even connect when its urgent!!!! and NO RECEPTION AT ALL TIMES !!

They constantly fail and drop out and yesterdaty he 29th of December on the Goldcoast myself and 5 other upset Vodafone colleagues phones were unable to make or recieve calls all day....

Cannot send texts since Nov 12th.
After repeated calls to customer fail I don't speak English as my first language centre, still no joy. Each time I have to either leave my name/number for them to call me back or be on hold for 45min to an hour. :(

Went into store, still no help. I CANNOT believe it has gone on this long with no resolution. They should know how to fix simple shit like this.

Keep getting error message SYS-Error insufficient credit. Even when I have a brand new account with $40 credit on it. I know I cannot be the only one like this.

Iv been a loyal customer with vodafone now for 11 years and lately have been experiencing problems along with every other vodafone user I speak to. It forever drops out, Internet is so slow, txt messages take up to 15mins to come through sometimes. It's just very below par for a company with such high profile, UNTIL NOW.
I along with my company will all be changing to telstra early in the new year as we cannot afford to waste time waiting for vodafone to get there act together. It seems to be a one way contract with them. Good bye VODAFAIL

80% of the time in my home I will have "no service" on my iPhone. I rarely get 1 bar of service & when I do it's a race against time to either send or receive any messages before the "network lost" alert appears. It was extremely frustrating to get a new phone on a plan which I defiantly can't complain about - except that I can't actually use it in my home. Extremely dussapointing indeed & defeats the purpose of having the phone. If it weren't for having wi-fi Internet in our home, the phone would be completely useless to me 70% of the time

i am in a full coverage area but speak for 5 mins and the calls drop out vodafone when are u going to pull ur head in and stop treating customers like we are some sort of idiots, you poor money into we known brands like the v8supercars the cricket why dont u think before u spend.

Hey All,

Link Below shows issues with Vodafone data speeds and network errors.

http://www.flickr.com/photos/57657849@N03/

Having been a loyal customer of vodafone in NZ first for 10 years then OZ for the last 3 years I am finally taking the leap to telstra. This decision is based on the poor coverage both with broadband and mobile calls/text that I have experienced for three years hoping things would improve and they haven't if anything the situation has gotten worse. This example is for today I received a message from vodafone advising I had three new messages, my phone hadn't rung and the messages were left the day prior on my phone by friends. For the last week and about 5pm every day I have not been able to make/receive calls or text. Vodafone your customer service is just as bad as Telstras, When I cancelled my broadband account there was a credit of $50 on there, it took three months and many phone calls to get this this money transferred to my mobile phone account as I thought this would be straight forward and easy, I would have been better off getting a cheque posted out! I could go on about the coverage and service problems I have encountered only to be informed from the Customer Service staff that it was the phone I had, a phone that your company sold me. Shame on you Vodafone your roll out of improving the system should not have taken three years and the Customer Service you provide is seriously lacking!

Hey All just a heads up, if you have voicemail the vodafone system may block all incoming calls and send them to voicemail, the vodafone "help team" at this moment must be only 5 people. Hung up on 3 times and total call time of around 2hrs, and there fix was to delete my voicemail box and all custom settings without even asking me or providing a real fix. So dont use voicemail, you may want to avoid voicemail at all cost as you may loose all incoming calls and voicemails. Also, vodafone cant give you any kind of reference to the issue, other then the persons first name of the staff member ask them to spell it and keep and nope of date/time/name of person and the issue notes

My story is too long to type in here. Briefly, I had problems getting my new handset and Mobile Broadband modem delivered to me. It ended up taking months to receive the modem. I was assaulted in June and my phone was stolen. They would not honour the insurance policy unless I paid $300 excess for a $330 phone. I had to spend money on a prepaid phone. When I finally received my new handset I gave the other phone away. Unfortunately the set up procedure failed, and I was without a phone for weeks. This played a part in me becoming unwell and I was hospitalised for two months. I finally received my broadband modem and got to set up my phone in October. It took a lot of phone calls to reduce my bills for that period when I had no phone, and I had to pay off a lot of money. I thought that wasn't fair as there wasn't a sim active on it, and my old number had been blocked since June. It is now at the point where I can't stand calling them again to complain. I always get transferred to all the wrong departments and cut off. My new modem I got in October has failed to work properly the whole time I've had it. It usually works for 2-5 minutes before it cuts out. My bill is massive. I am a pensioner and can't afford it, but I must have agreed to it and now I have to wait another two years to change companies. It has been nothing but trouble and has contributed to my illness.

At home I get limited reception but often find that calls don't come through ie the phone doesn't ring even though it shows 2 bars of reception - the calls go directly to message bank. It happens when I'm right beside the phone so I know it hasn't rung. Txts sometimes take hours to arrive & sometimes don't get to my phone until the next day even though the phone shows reception. WTF? Very unreliable.

my insurance claim on phone was lodged then to ring up a month to find out where it is apprently wasent processed had to do that 4 times. on the 5th time it was sent. then the replacment was nla.. another month passed new phone arrived. not knowing my little cousin watchen youtube $700 later... how do you justify charging so much! over so little? tring to resulve with LARA the anoying computer on phone has reppidly hung up on me for 3 weeks. and the bad reception i have. its a bluddy joke... wish i never signed up. the new phone they sent is about as useful as a brick in a ocean. battery doesnt last anymore than a day.. rather be ripped off with telstra then be with vodaphone

vodafone coverage is getting what seems to be worse, every day i now i am being told im not registered on network, or that i am out of signal in big cities, this is absurd, no one can give a reason, but now im locked in to a contract for 2 years that i cant get out of, after being asured of the coverage with vodafone, as well as that my phone calls never go over my cap but it keeps going up, again, no one has the answers, not the vodafone stores and not the call center, i just keep getting blown off from one to the other, with at leats a 45min wait for either, this has been going on for far too long, this is ridiculous, theyre happy to sign you up quickly but when it comes to problems they take their time, but every bill im paying is around $200.00 on a $69.00 cap, how is this?? this is unexplainable from both in store and on phone, but i still have to pay them. get your act together vodafone when will you realise that without your customers you dont have a company.

vodafone coverage is getting what seems to be worse, every day i now i am being told im not registered on network, or that i am out of signal in big cities, this is absurd, no one can give a reason, but now im locked in to a contract for 2 years that i cant get out of, after being asured of the coverage with vodafone, as well as that my phone calls never go over my cap but it keeps going up, again, no one has the answers, not the vodafone stores and not the call center, i just keep getting blown off from one to the other, with at leats a 45min wait for either, this has been going on for far too long, this is ridiculous, theyre happy to sign you up quickly but when it comes to problems they take their time, but every bill im paying is around $200.00 on a $69.00 cap, how is this?? this is unexplainable from both in store and on phone, but i still have to pay them. get your act together vodafone when will you realise that without your customers you dont have a company.

So sick of standing in the road to use my mobile! arghhhh

Not a problem anymore though! Hah!
I have got a new phone with optus!!
3 bars inside the house yippee! bliss

No coverage! sick of standing in the driveway or road talking on my mobile!!
I am not in a mess any more Hah! I have got rid of them and gone to optus!

Went into the apple shop in Robin just before christmas to sign the wife up to a new contract with Three so she could get an Iphone. The salesmen said he wasn't able to do a three contract as it was an upgrade from an existing 3 customer. These had to be done through Three. However he advised us that he could upgrade her to a Vodafone plan and that it was a much better one as it had much more included for the same price.

He said the reason behind this is that In 6 to 12 months all existing Three customers will have to move over to the Vodafone network so the company is discouraging people signing up with Three by making the contacts with Vodafone a better deal.

I expressed my concerns that I knew Three's reception work well for us at home and I was hesitant to sign with Vodafone as it was unknown. He however show'd me their coverage Map and that our area was fully covered. I said I believe those maps don't paint the full picture and it varies greatly depending on where u are in suburb and what kind of dwelling your in. He assured though that the coverage would be fine. Not wanting to wait 10 weeks to get a phone through Three we reluctantly signed up.

Since we have had it we get nothing but 1 bar of reception on their 3G network, That doesn't seem enough to make the internet work, We often get call drop outs and it will often will roam on Vodafone's 2G network. We are now locked in to a 2 year contract with a phone that doesn't work like it should and we can't get out of it.

NO RECEPTION !!! I'm from Mackay- rapidly growing city and yet even when I stand outside my home i have to try multiple times to send a simple msg. DO SOMETHING ABOUT YOUR COVERAGE VODAFONE YOU TIGHT ARSES! Definately switching to another company.

I went into Queen st mall, Brisbane store yesterday, I spoke to the same sales person who signed me up to Vodafone 3 weeks ago. I asked him what the hell is going on with their crap network, and he said and I quote " I know its just shit at the moment " haha fuck me where is the ACCC when you need them? Oh thats right their all on flex Govt leave. haha FAIL. How about Vodafone spend less time sponsoring major events like the Ashes and their V8 Supercar race team and fix their ridiculously bad network! VodaFail!

My daughter sent a pxt on christmas eve..... i just got it

I have been with vodafone for about 18 months, and for most of this time I have been unable to speak on my phone. Regardless of where I am, my service is usually crap! Every time people call me I have to walk around until they can hear me and then I cant move until the call ends. A lot of the time that people call my phone it just says it is turned off, but in reality it just has no service. I called voadafone within a week of joining their service to complain and they told me it was NOT the service, it was my phone..... I have never been offered any form of compensation and I now tend to sms only.

what is the point of a "mobile" if you cant get calls, send pic's. What if your one of the many who dont have a land line as you were promised that all your needs could be met by an expensive plan to which you cant use.... sound like a deal for you well just sign a contract with vodafone and get ready for the sweet sound of hold music and no service.

I was with vodafone for not even 12 months with constant dropping out of service even in major cities the overpriced bills and the lack of service cost them another customer who ever is still with vodafone must be getting better service than me but judging by this site there arent many people.

I have just left vodafone at Robina I could kill someone! My phone decided this morning it would not turn on. I am locked into a 24 month contract, I am 1 year and 10 days into said contract and was just informed my phone is no longer under warranty and will not be fixed by them. They will happily send it off to be fixed for me it will be $50 for them to send it then whatever charges it is to fix....my battery has erroded or some crap! When I refused this I was offered to purchase a new phone at my own expense but they couldn't guarantee my sim would work in the new phone and if not i would have to buy a new sim...another $50 I rang vodafone off my husbands phone after 1 hour 27 minutes I hung because I was being to charged to on his phone to fix my effing phone!!! This is after fighting with them all year about my bill...it was $86....so they took $860 of my credit card in January 2010 but have no fear I got a refund in July!!!!!!!!!!!!!!!!!!! They then charged me for cancelling a contract....which was another mistake. I got offered a fantastic job....too bad I ended up not getting it because my voice mail message didn't come through until a week later. MY sister I had a baby I congratulated her when I got the text message 4 days after the baby was born

Over the last couple of days my daughter cannot make any phone calls. When she tries all she gets from her end as well as the person she has dialled is static and buzzing across the line. My wife's phone (who is also with Vodaphone) had the same problem yesterday but it appears hers is now working today. My daughter suffers from a disability and she needs to have constant contact with us. This needs to be fixed ASAP.

Just visited Mackay for the Christmas holidays. My mobile coverage was appalling. Last time I visited I was not with Vodafone and had no problems, this time with Vodafone I was lucky to get reception or little reception most of the time. Not impressed. Unless Vodafone improves their coverage I will be moving to Telstra (whom I know do have good coverage) when my contract with Vodafone expires.

We signed up for vodafone afrter ;promises of full coverage in our area...FAIL! So we return 6 days later and cancel contract to sign up with Optus again. Vodafone still billed us for a month & now due to us not having vodafone numbers we cannot even pay the bill!! They have since billed us for another month and the 2 handsets (which were returned to them) so now outstanding over $1700 for nothing!!!! Whenever I try to ring them they hang up on me after at least 30 mins on hold...EVERY time! I've sent an email over 2 weeks ago & no response. It seems they are uncontactable!!!!

My mum is in cairns on holidays and i sent her into town (cairns CITY)shopping and surprise surprise she has the most dodgy reception imaginable and i can't call her. Also standing in white rock the reception hardly works. Bugger of back to U.K or wherever it is you came from and how embarassing if you actually worked for them. Please if you can't provide a service give up because it's costing everyone money you pelicans.

For several months Vodafone have been inconsistent with providing me with MOBILE PHONE COVERAGE as well as MOBILE INTERNET ACCESS. I have spoken with dozens of staff from their Customer Services, Faults and Network departments including Management, all in India and Egypt? They usually explain the problem away by informing me that they are doing maintenance in my area and that this will improve my service. This answer did not satisfy me after hearing it repeatedly, so I eventually asked them which areas are affected and how long it would be before my service would be reinstated. They then told me that the whole of my area, Parramatta, was affected, but would all be fixed soon. The funny thing is that I don't live in Parramatta, I don't even live in NSW!! The main issues with my mobile phone involve text messages not being received for 24 hours or longer, or in some cases being sent repeatedly maybe five or six times. I have no control over any of this, nor sometimes any idea of when it is happening, but not only has it cost me loads of money in lost business, it has also cost me excessive phone costs whilst it is happening. I am extremely fed up! I am reluctant to change back to Telstra as I have had major problems with them in the past, as well as Optus who began billing me for a phone service I did not even have connected!! I have utilised the TIO for these complaints, but as they are so bombarded with complaints it usually takes months before the problems are addressed, and in my case the TIO appeared quite powerless against the huge bully phone company so the issues were definitely not resolved to my satisfaction. I support any fight against any telephone company.

I am a director of a small to medium business solutions centre. Though Saving money on landlines are great, Service on mobiles is the 2nd most asked questions.
Vodafone have really done the dash with a lot of customers and people can not get away quick enough.
Most people see it as they can pay out a contract with a year to go because its a small loss compared to weeks and possibly thousands of dollars of work when the mobile does not ring when diverted.
Its unfortunate, But inevitable. Voda and 3 will do well together, Both epic failures.
How can VP still be advertising call caps, free texts in aus and overseas to anyone? Its terrible really. Sucking more and more people in to the vortex of absolute nothingness.
*shrugs*

Mobile internet doesn't happen with Vodafone. It's very slow... frustrating.

Was with Optus/Virgin/iSim - all on the Optus network. Had no problems. Went to a Service Provider on Vodafone Netwrok - for 1 month - calls dropped off, calls kept going to voicemail even when the phone was not being used, no reception even in the middle of the city. The call cost may have been cheaper but when you have to re-call or kept getting charged to retrieve voicemail, it didn't work out any cheaper. Luckily, this was a pre-paid service. We then transfered to Think - their plan that uses the Telstra Network. No problems now. Vodafone - never again.

does anyone know of a similar page for iPrimus? I know this is off topic but as well as experiencing similar problems as those listed below, with Vodafone, I am also having issues with mobile internet via iPrimus and just curious is all?
Cheers

i have and internet plan usb modem with vodafone and i have not been able to use it for the past 4 months. i have been paying $40 a month for internet that i cannot use. It doesnt connect and when it does it is so slow with the connection. i live in the middle of Ipswich QLD so there is no reception issues at all. I am very unhappy with this issue. as myself and my family do need the net for alot of stuff.

thanks kirsty watkin

I live approximate 5kms outside of and work in Brisbane CBD, over the past few months I've noticed my 3G service getting worse and worse, I'll have full bars of 3G, yet everything will just time out, sometimes putting it in and out of airline mode will work, but more and more it does nothing. After repeatedly calling customer care I decided enough was enough, this is where the real frustration begins.

I rang up customer care and was put through to tech support where I waited on hold for approximately half an hour, finally my call's answered, after swearing tooth and nail (not in a profane sense, as in trying to convince the operator) that I've gone through the trouble shooting steps again and again, have upgraded to an from a 3G S to an iPhone 4 since the problems began (eliminating my handset and SIM as cause of the issue) he finally agrees to escalate my call, I wait on hold for another half hour or so, only to be put back through to first level support, I explain to the technician that I've just gone through this process and am waiting to be escalated, he puts me on hold AGAIN. Another half hour of sitting on hold and my phone call is disconnected!

Furious I call back up, go through the same process of convincing first level support there's nothing wrong with my handset, I then go through to second level support and have a support ticket opened. Great finally getting somewhere.

Not quite: A few days later customer care rings me back up. They're closing my ticket on the basis that my location is considered a low coverage area. I was furious at this point:

1. I explained when I lodged my ticket this problem is persistent everywhere I go, Home, Brisbane CBD for work, Melbourne CBD. If Brisbane CBD SERIOUSLY considered a low coverage area?
2. I don't care about what the coverage is like at home. Whenever I'm at home, my phone is connected to my wifi, I have no need for 3G at home.
3. According to the coverage maps on the Voda website, my street has perfectly good coverage.

The customer care rep said he was going to go back to his supervisor and call me back.

Later on that afternoon I got a text message saying my support ticket had been closed and to give them a call customer care for details of the resolution.

To hell with that, I'm not going to go through the same process all over again and potentially get nowhere with it, prepare for case with the TIO.

Vodafone service has been pretty good to me up until I started receiving no coverage at my partner's home in Newtown 4305 even though the Vodafone website clearly states that there is coverage in this area. My frustrations come from the fact that I am unable to send messages and receive messages, access the internet, make outgoing calls and receive incoming calls when I am in Newtown 4305. Basically, I might as well not have a mobile. It is a real inconvenience to me and I've had to purchase an Optus sim in order to gain access in this area. I am not a fan of Optus but in this instance they offer the service I require. I do not see how it is fair that I am in a contract with Vodafone and am paying for such a service but am not receiving the service that was promised to me when I entered into this contract with Vodafone. I have tried to contact Vodafone customer service lines to discuss this problem, the only problem with this is that I am placed on hold for long periods of time. I also submitted online emails explaining my situation to Vodafone customer service personnel only to receive a reply email saying that the issue had been resolved before they had any contact with me. My perception of Vodafone was once good and now I beg to differ...

We have been a business customer of Vodafone since June 2010. One day after the first invoice was due, our phones were disconnected due to non payment. The problem was, the billing address was wrong, hence we did not receive an account - but not only that - after a lot of complaining, I was told by a Vodafone call centre person that they did not have a record of any invoice being sent. This was my first introduction of how I would be treated as a business customer. Since then, we have had continual drop outs; failing to connect; SOS only calls; calls breaking up; calls going direct to message bank even though phone is fully functioning. On several occasions, I have had to drive back to the office to use a land-line to make calls as my clients and customers cannot hear me or the phone drops out and I am unable to return the call due to the phone failing to connect. I have had to drive back to work after coming home to get another phone (on another network), because the only coverage I got from my Vodafone was SOS. We have two Vodafones and now we actually carry two phones on another network, so that we can call each other to say that the Vodafone is not working - or the call is going straight to message bank. I have had calls from our staff to say the other person's phone is not contactable. I then ring my work partner on the other phone - he then rings the staff member. All these calls are costing us money. A simple phone call, now becomes three calls. In addition, we are paying a set monthly fee for the phones, which we cannot utilise properly and in the meantime, paying for additional mobile calls from our landline and the other mobile service provider. The problem is so bad that it is actually causing me stress and frustration, because I worry that the person ringing (my customer or potential customer or client) will not be able to hear me or the phone will drop out. I find that I have to repeat myself continually-which costs me time. Lately, it is without fail that my callers tell me that I am breaking up and could I ring them on another phone. I am constantly apologising to customers/clients for something that is not my fault. The problem is out of control. How can we run an efficient business, based on communication - if our phones don't work?

I cannot get an service nor can I access anything on the web. People will phone me and it wil tell them my phone is shut off. I have to continually keep trying to resend messages over and over again