loosing business and noone able to call me, calls going to voicemail.

broadband

My wife and I have mobile phones with Vodafone and have never had any problems at all phone wise. But our wireless Vf internet connection is awful. It can be ok at times then just simply not work or load eventually in time at 1995 speeds.

I'll probably go to send this and it will stall"This web page is not available" will come up. Wish me luck !

I cannot receive my text messages fully, they always end up as *some text missing* and not only that, but I receive my texts an hour late! =.="

I am on $19 plan with 3 mobile.I have upgraded my mobile to HTC Legend on 29/03/2011 and extended the contract for another 2 years by paying extra 5 dollars per month for the handset, There are several issues with the mobile i have received, i have contacted 3 mobile but they have not done anything to resolve the issues.

1)First of all, it is not connecting to Wifi. It says connecting...disconnected continuously.It never connected to Wifi.The main reason for me to purchase a smart phone is to use the mobile for internet but it is never connected to wifi.
2)My plan has News & Info package but it was not pre-installed in my mobile.
3)Signal strength is so poor i am not able to use 3G connection, it is always on roaming even though other mobiles have good 3G connection.
4)Battery performance is so poor it finishes the battery within 1 hour, three.com.au website claims the battery stands for 440 minutes.
5)It does not have Planet 3 pre-installed
6)Dynalink RTA1046VW modem which i use to connect for my laptops through another provider suddenly disconnects when i swith on the HTC Legend mobile wifi connection

MEMBER'S RESPONSE:
I have called 3 mobile customer service, they have transferred me to 3 different departments but not solved the problem.

I have called them again, again changed 3 departments. I went to 3 store then i called them again, then i have reproduced the problem infront store staff, customer service service spoke to store representative, but till date problem was not resolved. I have complained to TIO, they have sent unresolved email, they are also useless.

After sending my complaint through with some mild course language, I receieved an automated response that had obviously picked up some key words used in my complaint such as "Dropping out" "No service" "3G" and "Blackberry. After sending me an email with lots of technical jargon, I wrote back how disgusted I was that an automated message is the first line of defence in trying to redeem their reputation and also salvage what was left of my faith in them, again, a few choice words were used... Then to find another automated message advising my complaint would not be actioned due to the threatening/abusive language being used... WTF?!

F-Off Vodafone!!!

You've just opened the flood gates...

I finally ceased my contract with vodafail (it took me literally going into a store and telling potential customers in front of employees not to sign up). I am now in $100 credit and was told over the phone that they can send me a cheque but that unfortunately, the address that I live at does not exist. I am apparently without a postal address and I cannot recieve a cheque unless I live somewhere. Suicidal levels of rage.

DISGUSTED WITH VODAPHONE NOW KNOWN AS VODAFAIL FAILING IN EVERY ASPECT OF THE BUISNESS THAY SO POORLY REPRESENTATION ON A INTERNET AND MOBLIE SERVICE DISGRACEFULL TIME TO GET CUSTOMERSERVICE FOLLOW BY THEM DISCONTECTING U FOR THE SLIGHTEST REASON USING THIRD WORLD SERVICES OF PEOPLE UNABLE TO EITHER UNDERSTAND OR TOLERATE ANGRY CUSTOMERS THE WORST SERVICE FOR INTERNET AND MOBLIE PHONE IS VODAFAIL

I went to vodafone after my missus's new Iphone4 (which we just started on a 2 year contract) kept dropping calls and even sometimes failed to dial. I was told that the only way to deal with this problem was to turn off the 3G setting for the phone... So the point of buying a 3G phone as become redundant thanks to poor planing and implementation from Vodafone... (she still gets her calls dropped aswell). I'm considering paying to drop the contract so she is on a more reliable network. </Rant>

I live in WANRNER QLD & have very poor reception cant take cals inside my house i'm lucky to be able to text .

I dont live in the country but a major city in australia !!!

coverage is useless all over and constantly drops out....delayed messages about one hour.....hate lara when trying to phone ......

I have no reception at the best of times in my house, then they have periods like Sunday arvo (24th April) with hours of no reception.

How many times is this going to happen?

Then they (Vodefone) think, they can make it up, by offering a day of free SMS on Sunday 1st May?
How is that going to fix the issue.

What happens if some one needed to call 000 on the 24/4 and couldnt get thru? What happened if some one dies, because of this?

Its very scary to know that you can not trust Vodefone. Even in an emergency situation.

I get poor network coverage. They need to have coverage at the coast and everything too, i was stuck down at the coast for a week with no reception and service to call my family.

HELLO EVERYONE my names Lara from vodafone .. PRESS #1 if you have no reception ..PRESS #2 if you have no reception .. PRESS #3 if you have no reception ... PRESS #4 if you cant send sms .. PRESS #5 if you cant make or recieve phone calls and PRESS #6 if you dont have any reception .. we will then put you thru to a guy in india .. he will talk to you and try to calm you down .. he will lie to you and make false promises .. you will the hang up and leave us alone for a few days and then call back to got thru these steps.

My partner and myself had a Vodafone(fail) internet contract. We were on a $49 cap (I think it was about 4gb from memory) and barely even used it. So imagine our surprise when we received a bill for $900! WTF?! After 6 months (and one disconnected internet service later (on their end)) they finally realised they had made a mistake and we only owed, surprise surprise, $49. However, they refused to reconnect the service, and when we tried to get an internet service with Optus, we discovered that we couldn't as they had put a default on my partners credit rating! This has never been rectified. I have now had to get a pre-paid internet service (unfortuantly with Vodafone - not my first choice what so ever) which is so extremely slow, crashes constantly, expires after 30 days and the worst part is I pay $19 for only 500MB of usage!

They are blantantly ripping off consumers and they know it!

I moved to the Blue Mountains and was told I would get good reception. Really? Shocking reception with most of the time dropping out. I had to get a landline installed -more money!

After using Vodafone for 6 years I have finaly gone over to the dark side... I am with telstra now.

There have been times when I have been making phone orders and my mobile would drop out every 10 seconds! After holding for 45 minutes to speak to a customer service rep about it the call dropped out :/

I went into a vodafone shop to ask what was going on (this was around a year ago) and I was totally lied to! They said it was due to maintenance on the 3g tower in the area I lived in. Said to turn off my 3g and it will work again. What a lame solution. Its a SMART PHONE for crying out loud! I use my 3g (or tried to)!

So in the end, after multiple call drop outs and failed attempts, I left. Nothing else left to do really. Its not going to be fixed any time soon.

Not able to be fowarded to a customer service at any stage, just automated service only.

Did you hear that Nigel Dews wanted to quit as CEO of Vodafone?

When he went in to tell the directors of his decision they said "are you sure you want to do that, you still have 15 months on your 24 month contract".

Had a problem in that Vodafone was repeatedly emailing to advise that the attempt to auto recharge my account failed. Twice a day, nearly every day for many months. They were trying to bill me for someone elses account on an old credit card number of mine that had been expired for nearly 2 years.

I rang them over a six month period at least twice a month. ON HOLD TIME was never less than 45 minutes.

Every time I spoke to them in their Malaysian call centre after getting on to someone whos accent was capabale of being understood, was promised that the problem was fixed.

So finally after MORE THAN 14 HOURS on hold and talking to people with a poor understanding of English, I got to speak to one of their supervisors, a lady named Magna, who helped finally fix it.

Yea!

Curiously enough I have never had a coverage problem with Vodafone, but vodafones customer service is pure crap.

Been waiting for a call or sms from my son interstate. Very distressing and worrying. Now I understand why I haven't heard from him It's his VF!
Waiting for May when my contract ceases and I can use my phone again. In the meantime I am using Optus prepaid on an old phone that didn't let my down even through the cyclone in Cairns this year. BUT I am extremely AGGRIEVED!
When the story of the security breach came to light, I immediately visited a major Melbourne VF store and consequently spoke with call centre staff and managers (all of whom advised me not to take notice of Australian media). Three times I was assured my phone could be unlocked but only if I paid a penalty for breaching the contract! So who breached the contract!
I have put the phone away and do not use the so called"service".

To avoid the penalty I am making the payments but I want my money back!

I would like to point out that several staff members (from various Vodafone dealers/stores) have been advised to turn all handsets to 2G mode to assist in network overload - new and existing customers. With this, they are not told to advise the customer of what they are doing unless they specifically question, and even so, are then told to say that they are changing settings on the handset to assist in coverage (although all they are doing is trying to reduce network congestion, which doesn't seem to work that well).

I am overseas from Oz on roam am being massively overcharged for international calls . Also a limit on registered credit card . Just ridiculous .x

Happy Easter to my family! Pitty I can't text to tell them, or call for
More thAn 30 seconds without a drop out. I live away from all of my family and this has just ruined my day. Not to mention to regular drop outs, crap customer service, bull crap reception and the big arguments I've had over billing! I've tried to get out of my contract but I have to call to argue my
Point, however they don't realize I CAN'T CALL because of
Dropouts!! And I don't have a landline... They never call me back! MASSIVE FAIL I reckon!!!!! SO SICK OF THIS CRAP

To all the poor people who had SMS problems today.....just break your contract...it's not that hard, you really don't deserve the grief! Again...

How to break your contract:

I found that sending WRITTEN CORRESPONDENCE was best, as their charter states that they have to reply in writing and that way you are not there all day talking to some wombat overseas with the risk of the call dropping out half way. At least with a letter you know how long it will take to get done.

Write to them at
Vodafone Customer Complaints
The Correspondence Team
PO Box 2580
Kingston DC, TAS 7050

and tell them what you would like - most likely, you want out of your contract because the poor service is unbearable. Tell them that you don't have all day to be on the phone to their technical staff and that the onus is not on you to prove that the service is poor - and in any case they are free to come around outside your residence and do some signal testing if they really want to be proactive.

Be clear and concise and outline what you feel to be appropriate resolution.

They will most likely provide a poor response, demonstrating that they haven't even read your letter properly. At this stage you elevate it to the TIO, having done your bit to resolve the problem.

If they suspend your service due to non-payment of your bill (like they did to me) you can remind them that the amount is in dispute and that they can't legally apply credit management action, but they probably still will.

Slowly but surely the TIO will contact you and ask if it's been resolved. You will probably hear from someone in the resolutions team who is actually competent and skilled in customer service, trying to help (remember that the TIO is like a gun to the head for them). In my case, they offered to cut my bill in half for the next two months, and if the service didn't improve I was free to walk - sounded reasonable. After finding the service worse than ever in the following week, I decided to call him back and advise that I wanted out now. He agreed - just asked me to return the handset.

In short, it's not hard to break your contract (from my experience) provided that you have a genuine problem, have tried to resolve it with them, are reasonably patient and methodical and involve the TIO at the right time.

Good luck

cant text all day. What the Hell is going on??

This is rediculous, no sms on Easter Sunday? aaand I'm only trying to organise with my partner (who is in the army and who I haven't seen in weeks) exactly what is happening over ANZAC day...

Great job vodafail, no really.

Unable To Send Any SMS Messages. Phone Calls Are Difficult To Hang Up?

Cant send texts....again!!! This is just ridiculous.

can't send text messages

Can't send SMS text messages!

What I want to know is, what compensation are we going to get for the fact that we cannot conveniently contact family members on Easter?

Once again, a nation wide problem where we can't send messages. It's Easter! You think this stupid, shitty network could get it together for one day. Not to mention the fact that I have tried calling Vodafone 15 times in order to find out what is happening. In those 15 times I have not gotten through once, I have been forced to wait over 10 minutes each call, I was hung up on, my call was terminated, or there was a 'technical error' and i had to 'hang up and call again'. Not to mention that 'Lara' pisses me off, and the hold music SUCKS. My plan finishes in June and I will not be going back to this stupid, useless, overrated company that has NO idea how to deal with ANYTHING.

I tried sending an sms from my phone at 3pm today and got a message telling me that the message could not be sent. (in area with good reception)My wife then tried sending a sms from her phone and received the same message. Thams for the shitty service vodafone

i cant send any messages! FML

I am thoroughly sick of getting spam SMSs from vodafone advertising services and promotions I will never use. The worst was the spam recorded phone call I got from them - pulled over the car to answer the phone and got "Lara" from Vodafone. FUCK OFF!

I have been putting up with shocking reception with both my iphone 3G and mobile broadband connections. Not what you'd expect in a fairly central suburb of Canberra. It's driving me crazy, and I'm going to ditch vodafail tomorrow.

After many attempt at trying to resolve both mobile phone reception issues, mobile broadband reception issues and being told lots of times by customer service staff that "there is no problem", I have decided to abandon them as a service provider. Yesterday I took my USB stick to the Canberra store after over two hours and several people in customer services being unable to help me. In store the staff were unprofessional, serving several people at once and fooling around with each other. After 2 hours in the store trying to sort the same problem the manager eventually offered a months free mobile broadband. When it came to authorise it customer care services were down and they were not processing anything till today. I was promised someone would call me today. The young man I dealt with mainly yesterday had not followed it up, seemed surprised to see me today and had lost my phone number he did not seem too bothered that he had not tried to resolve my issue. I left with promises that it would be sorted today,only to get a phone call an hour ago to say that customer services have refused to give me the free month. Not surprisingly I got a bit annoyed. He has now agreed to call his manager to escalate it to him to get sorted. I am not sur that I have ever came across or heard of a service as bad as this.

Just signed a bundle of services with ActewAGL and Transmobile, including a month to month $39 CAP mobile plan. Ported from Optus (very good coverage) and now I have no service with Transmobile who use the vodafone network. Drive around Wanniassa, Erindale and Greenway - no service! They say it could be the handset, even though with Optus an hour earlier my 3GS iphone was perfect. Im about to port over to Telstra on a pre paid mobile plan and get away from Transmobile and vodafone...talk about breech of contract! I feel for long term vodafone contractees...never use transmobile or vodafone...only Optus and Telstra...they are the better of the evils (and they are all evils!)

Where to start...Last year in September(2010) i was in Japan with some mates. I use pre-paid vodaphone on an unlocked phone. As you can imagine being overseas and with pre-paid your credit can run out pretty quick accepting and making calls + texts. I tried to access my vodafone live account, I used the correct password and login but it said it couldnt find me. I then tried to email vodafone about it, they got back to me at the END of my trip, and asking me for details which i had already provided! So in the end i asked my mum and partner to text me through vodafone recharges (because accepting text is free thankgod). The real clincher here YOU NEED CREDIT TO RECHARGE? What? Are you kidding me? YOU NEED CREDIT IN A FOREIGN COUNTRY TO Rechage! Pretty damn frustrating to say the least. In the end I actually managed to bug the system so I could recharge by calling the recharge line numerous times. Stupid vodafone. YOU SUCK!

10 hours on hold for helpdesk, this is rediculous... then send me a bill for the cost of the calls. How bout i send Vodafone a bill for 10 hours of my time. And the problem never even was sorted out!!!

I have no network coverage, a phone that wont even send text messages, and Vodafone can only put me through to Indians who can't understand my issues and can't willing to let me exit my contract without any fees incured. I have paid thousands of dollars to vodafone for a service in which I have never received.

I recently signed on a 79 dollar contract and have paid more than $150 each bill, because I apparently check my voicemail account 10 times a day. Little do vodaphone know, I do not check my voicemail account ever! yet somehow I get charged for checking it and now 2 years later and more than $2000 worth of bills later I am cancelling my vodaphone contract today. Vodaphone fail. Thank you for making this website. I am glad someone else is feeling my pain.

My problems are now escalating. After going through the complaints system, I was promised a reduction in my bill and an offer to extract myself from the contract. Guess what? No change. Latest bill, business as usual.
The service is disastrous and this company really does not care. Coverage has got worse not better for me.
I'm a $10,000 a customer, probably closer to $15,000. I'm going back the the Telecommunications Ombudsman.

In Bonner ACT I hardly got any signal. To place a call need to hold mobile on some particular angle. If some time lucky enough to got some signal than calls are missed or drop out.
In office at Tuggeranong it works bit batter if you are sitting next to window.

Currently house sitting out in Casey ACT where the internet on my iPhone works better on edge than it does in Phillip on 3G. I may as well be using an old Nokia 3310 than my iPhone as the only things I can do on it are make calls and receive messages (although calls regularly drop out and it can take a day or two for voicemail messages to come through)

No service at 222 Kings Ways, Melbourne Victoria. Nothing,... not a flicker Was working this morning now just searches and comes up with 'no service'.

A friend sent a message at 0900 3/04/11 and I received it at 1800 3/04/11.
Mobile broadband is flacky to say the best. 2 bars of coverage and then for no apparent reason "no service".

At the end of February 2010, I went into a vodafone store in the ACT to investigate possible mobile broadband plans. I was assured that where I resided in the ACT had good coverage and so signed a 24 month contract.

The coverage since that date has never been up to scratch, sometimes taking over 40 minutes to download lecture recordings that I require for University. Throughout the second half of 2010 i spent much time on the phone to vodafone (costing me money every single time as I was not offered callback) and in one week alone spent at least 5 hours in the store troubleshooting. My sim was replaced AND the modem, however the bad service continued.

Recently, I went into the store again and spoke customer service on the phone, I was not able to convince them to terminate my contract without waiving the early exit fee despite the fact they have not upheld their side of the bargain.

I was assured coverage would improve in the next three months and was given three months credit on my account (which i was thankful for) and also a network enhancer was to be sent to home within 5-7 days. FOUR WEEKS later and I still have not recieved this network enhancer, even after another trip to the store and a further lengthy telephone call.

This is just part of what I have been through with vodafone and needless to say when I am either released from my contract or finish paying it off I will never go with vodafone again and will ensure that I do my best to ensure everyone knows just how much trouble they have caused and how much money i have wasted on a second rate service.

I reported 5 delayed missed-call notifications to Three Customer Support. Three decided to close the problem report without informing me, which I discovered today, when reporting another delayed missed-call notification, the 6th in 2 weeks. I was then informed that the networking team do not work on weekends therefore the soonest today's problem will be investigated will be Monday. If the problem was urgent, forget expecting Three to investigate any problems over the weekend.
Its about time this lack of support is publicized on current affairs programs on TV and radio.

At work in the middle of our national capital city and I have one bar of 2G reception. Where I am staying in Canberra, I am lucky to have any reception...all of 12kms from the centre of Canberra.

Back at home in Melbourne our (wife and son) other 2 Vodafone handsets have awful reception...10kms out of the city and the calls drop out regularly (all within direct line of sight of a massive tower).

It is rare for a call to not drop out...I haven't mentioned 3G data/internet access - what's the point? It has been so long since I can recall it being useful that I had almost forgotten how useful it can be. 3 x Iphone handsets (3G, 3GS and 4) all rendered useless, courtesy of Vodafone's 2nd rate underwhelming network.

Received the message from the Vodafone Australia CEO...very polite, very positive - talk is cheap and what you are delivering is not acceptable.

I will be cancelling the Vodafone contract for our 3 services...this problem has been going on for at least 12 months and there is no end in sight

2 months ago, got a bill that included $800 excess data, Im on a 2gb plan. Endless calls to the Indian call centre. Getting the story that "If I didnt use the excess data then someone else must have" Said to them I will go to the telecommunications ombudsman, They said can you hold for a minute, comes back to phone and says I can have a full credit. Just today, exactly the same thing only with international calls. 1 threat to call the ombudsman, then they agree to credit. They are a fraud and only trying people on. Stuck with them for 18 more months.

(1) Cant seem to connect for about 70% of the time I try to call. There's no ring tone, I hear an awkward silence and then an abrubt disconnection. I was for a couple of months, immediately trying to redial and call again until I noticed in my bill that I was being charged a connection fee and an average 6 seconds of talk time (cleverly billed in 30 second blocks) for each of these failed connections. Thats around 60c per vodafail. I could tell it was for the failed connections as I found repeated instances in my bill where I had dialled the same number 4 or 5 times in a 20 second period each call for around 6 seconds. When I spoke to the guy in the Vodafone shop he told me that I shouldnt worry as even with these incurred costs I was no where near my cap. The fact that the reason I was no where near my cap was because I could never actually connect to anyone I was trying to call seemed lost on him.
(2) Cant get SMS's out. I keep getting a fail message and asking me to re-send. I also dont get new text messages unless someone calls me or miraculously I manage to get through to someone (this seems to wake up the network in regards to my phone).
(3) In the middle of Canberra's CBD I cant get bars....repeatedly.
(4) In remedying this Vodafone both in the stores and on the phone ask me to do really techincal things like .....wipe my sim card, or blow on it. Have had the sim replaced and still no joy.

Am now thinking of contacting the ombudsman.

Any thoughts?

have been with vodafone since 2000. didn't have many issues until mid 2010 (which coincidentally seems to be when they took the reigns from 3). i get voicemail alerts from calls that i didn't receive the day before, delayed messages. was at the multicultural festival in the city and had no reception anywhere apart from a small area behind the canberra centre. internet coverage is extremely slow.

a few weeks back i got a letter from them appologising for the awful standard of service and how the problem had now been fixed. a few days later i get the same problems with long delays in receiving messages.

add to this trying to cancel my mobile broadband with three (now owned by vodafone) after stating that the service was slower than dial up during peak times the gimp on the other end of the line kept trying to give me special offers like creditting my account with $5 each month for three months like that would help. after 15 mins on the phone he finally said he would cancel it. after i got what was meant to be my final bill i kept getting monthly bills for a few months and had to keep calling them to get the account cancelled. it wasn't until i called, gave them my account number and said "i don't care what you do as long as you put a note on that file saying i had complained to the ombusman's office". screw you vodafone and three, and the crap service you provide. my current contract is almost up and i will be going to another provider when that happens.

Would like to complain about this site - there should be a post photo option so I can show the happy snaps of me & my Vodafone. Highlights inlcude "No Service" standing in front of Sydney Town Hall and along Southbank in Mel.

Phone keeps dropping out, can't talk to my girlfriend

So the network is still down totally out here, at least they have come clean and added to the network fail site http://vodafone.custhelp.com/app/answers/detail_network/a_id/3730 the 3rd one in QLD.

My daughter managed to miss the bus this afternoon from school, she's 15 and couldn't fight her way out of a wet paper bag, but she wasn't able to contact any of us thanks to the network being down, so had to walk 2 klms home, flashes of Daniel Morcombe went through my head. So I just called Vodafail and said that's it, last straw, if I wake up in the morning and the network is still down I want to cancel the contract at no cost which they agreed to.

So they have 15 hours to get it going or I'm out, I'm not having my kids put in bad situations.

BTW, they were adamant that I couldn't speak to anyone in Vodafone Australia which I find incredible.

Last bill, tried to charge me $800 in excess data. Eventually got a credit. This month here we go again. They are seriously having a go at getting money illegally. Are they going broke? I have to check my usage every week. Then I have to challenge my bill every month. End of contract in 18 months = NO MORE VODAPHINE!!

i have been over chagered few times now

Oh, I didn't know about this untill today!! I should know this site much earlier...I got an offer about mobile broadband from vodafone last December. According to the offer, i could switch from 3 mobile to vodafone for one month free. But i couldn't connect vodafone mobile broadband at all, though i can connect 3 mobile without any troubles...Then, i terminated my business with vodafone February 2011, but they still send me a bill!!! Why??? It is totally unbelievable...Furthermore, whenever I visit vodafone shop, i must wait for long long hours.... What should i do???

I coughed up $199 for the Vodafone Prepaid Nokia E71 only to find that I cannot access Facebook for free. I thought social networking sites were SUPPOSE to be free? but no vodafones gotta make sure they get their cut of the pie. The only way to access FB is there the VFinternet which means is u have to have credit or thru my own wifi which is a fat lot of use if im 100 miles away from it. I have been thru the Ovi Nokia store for an app but that looks like its ready to shut down cause that was bone dry. I've only had this fone for 2 days and when I took it back to the store and explained I wasn't happy with it they fart arsed around with the settings which don't work and then refused to replace the fone for a similar model BECAUSE they don't have the 14 day "right of return, change ur mind policy" ACTUALLY l don't think they have any policies!...The only solutions are:
1.DO NOT buy the VODAFONE NOKIA E71 and/or
2. Unlock the handset and move Elsewhere...VODAFONE YOUR FRIKN USELESS

My account has been cancelled after 3 months even though it is fully paid up contract (LOOONG story). This is the second time. Plus they have charged for the 3 months I've been with them even though the first 3 months is meant to be free!

Charged 85 dollars extra when on the 45 INFINITE cap

Forget delayed sms messages, my messages dont even come to me sometimes!

We were enjoying a week in Qld last week, my lovely cousin had lent me her car for ease, and had said she didn't have any issues driving me from Brisbane to the GC where we were flying back home from. Unfortunately I'm with Vodafone so nothing worked out how it shouldve. I NEVER got the message from my cousin saying I needed to be at hers by 10 for her to give me a lift to the GC airport. I never got this message. I know it was sent correctly because I could view on her Iphone it had been sent to me, and she is with an actual provider Telstra who actually provide the service they charge for.

It ended up costing us over $80 in travel fees to get to the airport, and 4 hours! This is one of a NUMBER of examples of vodafone failing to get calls and message to and from me. I have since called and requested I be able to cancel the service without fee because they are not providing the service I am paying for. After passing me around a few departments they promised someone from cancellations would call me the very next day. This has still not happened and it is over 48 hours since my conversation with them. I am sick and tired of them taking money without providing a proper service. I cant beleive I'm still stuck with them and they wont even bother calling me back. I have spread the word to everyone I know to not join vodafone and will continue to find avenues like this website until I am allowed to leave my contract without further charge.

Thanks.

I do not get vodafone coverage where I live (Belconnen) or where I work (City.)

I have had several handsets with the same issue. At least now I am pre-paid and not have to put up with their laughable customer service any more.

Been on Vodafone 3G Broadband plan for two years and the last two months has been hell.. Not connecting on 3G at all even when "Connected" is displayed. Quicker on Edge than 3G.... Vodafone definitely has the slowest 3G in the world..

As I am waiting on the line after being cut off once, im starting to get more furious! I just received My monthly vodafone Bill I was horrifed to see i have $50 worth of premium text messages. AND I JUST GOT CUT OFF AGAIN!

mY LAST BILL i payed $98 dollers of premium text and asked them to stop that coming throught they said they had done so, so why am i still getting charged!!
I hate the reception i can never get services and sometimes i have full services and people call and i says im on the phone I HAVE HAD YOU VODAPHONE!!!

Well, I just got a new Freebee SIM card. I followed the steps; I put it in, I dialled *#100#. But when I pressed the call button, it just came up with ''No service area''. What on earth does that mean?! I really want my Freebee to work. Please help?? xx

i was with vodafone cause they had a good deal going... but theyre network is shit, you cant even send or receive sms's half the time!! and like calls drop every time pretty much. i moved to telstra, so much better, but more expensive!

I live in Amaroo and am flat out getting reception, talk about crap!! I used to have reasonable reception up until about 6 months ago, now it's just rubbish. I can actually see a telephone tower from where I live..wtf?

I CAN NEVER MAKE ANY PHONECALLS!
ESPECIALLY WHEN IT'S AN EMERGENCy!!!!

I have never fail to get a monthly SMS reminding me to pay my bill

Thanks for the site.
Firstly, I tried to question whether I should be on the maximum monthly charge which I was put on by a Vodafone sales person. This is ABOVE my contract. To get out I'm told I have to pay $518.
Secondly, when I asked for help someone at V said they would call me back and NEVER DID.
Thirdly, coverage is poor and built on lies. I am on the Hume Highway regularly (HIGHWAY ONE Vodafone people) and there is no coverage.
I've been a loyal customer, have spent at least $10,000 with the company.
And the treatment is reprehensible.
Regards,
Gerard McManus

I'm not a frequent mobile phone user but around 50% of my calls I don't receive, they arrive as missed call messages. Frequently I can't make calls; instead I just get the message &quot;Call Failed&quot;. It's also not uncommon for my stationary phone to cycle between full signal and SOS for several minutes.

cannot get reception where i live and all other areas patchy. all other functions on phone not useable due to coverage. use this phone for work and if this continues i will be looking for a new job, however after many calls to vodaphone and going into their stores they either do not get back to me or refer me to another person who nevere gets back to me. have been a loyal customer for 14 years but once this is over will never use this company again.

No service for at least three hours now. I'm in the Canberra City area and have patchy reception at best.

I was also in Sydney over the weekend and on the few times I had some reception data transfer speeds were horrendously slow.

Wireless internet ..... broadband ?????? i got better internet 15 years ago with dial up .... and the phone lines were bare copper wires nailed to trees .

Just got a request to participate in a MySay survey. Both my contracts were cancelled with no exit fees. Started to do it but after the first few questions found out that funnily enough it had nothing to do with &quot;My Say&quot;. It was all about marketing to suckers more efficiently.

At no time was there a box that said &quot;Tell us what you think&quot; it was all about usage stats etc.

I guess they don't need to ask what most people think of vodafone service as they already know.

nothing good about them

Tried use myvodafone to check my account. After one attempt my account was locked.
When I called for password reset, they told me that they have problem with their system and it would be reset only in 24 hours! It seems that they have constant problems with their system!

During last 3 weeks I am trying to solve the problem with my iPhone internet connection, still waiting for answers from their &quot;investigation team&quot;.

Rang vodafone for the 4th time re contract exit fees. Each time I have been told that it will take 24-48 hours from the time I called. Maybe 4th time lucky.

What is this mess you are in

1. last year my husband was in UK for a couple of weeks. THREE DAYS after he got home, I finally received a text message he had sent from Heathrow. As it turned out he made it home (roughly!) on time, but if this had been a message to say his flight was cancelled or whatever, then not receiving it would have been a serious problem.

2. I am a senior doctor in a major public hospital and when I am on call (usually 24/7 for 2 weeks at a stretch) I have to be available at any time, for emergencies. Given how often I look at my phone and see "no service", this is a significant risk to patients.

3. My husband and I both have vodafail accounts and until a few months ago I would send one cheque to cover both payments each month. Recently and without any warning or notification, their finance dept became incapable of dealing with this complex and intellectually challenging task of crediting two bills from one payment. So without any communication they simply paid the full amount onto my account, which therefore ended up in credit, and sent my husband a rude message to say they would suspend his account if he didn't pay up. When after dealing with several people at some call centre somewhere offshore I finally managed to speak to someone who could understand what my problem was, she was unable to do anything about it, couldn't transfer my credit balance to my husband's account, couldn't send me a new statement showing that mine was in credit (because they can only send one bill a month!), etc etc. She did however offer to credit $25 to my husband's account to compensate for the inconvenience - but having just now received our next lot of bills, that hasn't happened.
For one thing it is PATHETIC that they can't deal with this anyway, and for another thing, if it HAS to change after EIGHT YEARS, why the hell didn't they notify us before actually changing it?

4. and now to add insult to injury, I just got an SMS message telling me I have to pay $133 - which is in fact the amount my account is in CREDIT due to their previous cockup!!

We are asking around for "word-of-mouth" as to who to change to - assuming we can get out of our contracts with Vodafail - but it certainly won't be Telstra, as we're looking to find an alternative to THEM for our landline and internet!

Very, very poor internet connection wherever I go including the centre of Sydney! Changing providers with better 3G is difinitely on the cards!

it is nearly pointless trying to make or take a call from my house (in Griffith!) as the reception is appalling and I can only hear about one word in three, and calls often drop out after a couple of minutes

Just wanted to thank this site for inspiring me to stop putting up with Vodafone s*@t service - now a happy customer with 3G siganl with another provider

call dopped off, no network, no reception. I do not know why Vodafone is still existing in the market, given its poor services and netwroking

mess is an understatement. Lost my phone number, use for business, given temporary numbers that don't work. bought credit that is not there. can't get any satisfaction from the shabby customer service - i seem to be calling them daily - have switched to new phone company but want my old number and credit with vodafone for business

Vodafone and Lara sucks! Just Terrible

constant dropped calls - delayed sms messages up to 2 days late-reception issues very very BAD

DELAYED MSGS-CALLS WONT CONNECT-VODAFONE BALANCE MANY TIMES APOLOGISES FOR NOT BEING AVAILABLE...DROP OUTS.... CANT CONNECT TO OTHER VODAFONE CONTACTS

CALLS DROP OUT.... MSGS ARRIVE 2 DAYS LATE...TRY CALLING ANOTHER VODAFONE AND SAYS THE MOBILE U ARE CALLING IS UNAVAILABLE PLS TRY LATER.. PPL CALL ME AND THEY CANT GET ONTO ME-AS MY PHONE SAYS ITS OFF....

I am surprised that this website is not heavily documenting the current problem, which has been going on for days now. Customers on prepaid, are unable to recharge. So if you're out of credit, tough luck. I went to the vodafone store in Broadway, Sydney, to find out what was going on, and the guy that 'assisted' me, acted like it was totally inconvenient of me to be asking what was going on. I have been with Vodafone for over 7 years, and during the last few months, have seen them deteriorate to such a state that they can no longer function. Why is this? Outsourcing of jobs to cheaper and less qualified employers, most of whom seem to be based in Bombay these days.
Incredibly pissed off. Telstra, here I come.

Like everyone else had calls dropping out, no reception at times, text messages coming hours later, no data access in the middle of the CBD. Rang up to complain, waited 40 mins for the call back and within 10 seconds he goes technical issues transferring you now, was still on hold 20 mins later, got the sh*ts and hung up. Ported to Telstra and now i find i have a $700 early cancellation fee. Called them up and he goes you should have stayed on the line and called again, even if i had to wait forever.
Vodafone are an utterly useless service provider providing no services at all and then stinging people who go elsewhere to get some basic service.

After being with Voda since 1999, and in all that time only had 2 issues.

Now, since resigning with them in November, I've already called them twice, both with billing issues - one for charging me a month in advance, which wasn't in the contract, or advised by the shop staff who were too busy trying to find music they wanted to listen to in the store ... The other for not emailing the bill to me, and then wanting to charge me $5 to click a button to reissue it - i then received the bill once a day for the next 3 days, lets see if they charge me for it ...

Add to that calls dropping out, slow if any data flow i'm starting to think a piece of string tied to a can would work better ...

Well... even worst between 2 Vodaphone mobiles indeed.
We thought we could enjoy free calls because of the same operator but instead we have failed calls, bad or no service period, delayed missed calls, and delayed voicemails...

No 3G, No calls unless I reset my network EVERYTIME I want to use my phone then I have a 1 min window before my phone turns into a brick again! Well done Vodafone you've only had a year to sort this crap out...

For the third day in a row I don't have a functioning mobile service in the middle of Canberra's CBD. Can't call. Can't receive a call. Can't connect to the Internet. There is full 3G reception but no network capacity.I have called Vodafone more times than I can remember but it's not getting any better. They waived last month's bill for me and they have said they'll charge me only 50% for the next three months but even that is poor value when you genuinely can't make a call. How long can this go on? I think we all need to warn as many people as possible not to get roped into a 24 month contract from Hell. Now, if only I could connect to Facebook to warn them ...

It hasn't worked for days now, cant get it through my phone either, so therefore my consume app can't retrieve the info either.. I tweeted help but they didn't reply.. So I rang.. complained and got a $15 credit. Also had to complain in December re over the top data charges in UK.. 4 minutes cost $111.00.. then another time cost only $30. work that out.. Got some back, but not all.. This company has massive problems.