I have been trying to buy a track off itunes for the last 3 hours now! WHAT JOKE!

Spent over and hour in voda store this morning trying to upgrade iphone, waited 15 minutes to be served, was sent to post office to pay latest bill, came back with receipt as asked, waited a further 35 minutes to be served, only to be told to come back during the week as it is Sat and billing department required was closed. WTF!! Just wasted another hour of my live with Vodafone. Only went instore after 4 failed attempts to talk to anyone I could understand in their call centre. It's a sign....time to move on.

I was cold-called one saturday morning by someone from Vodaphone when I was still with 3, and told by the rep that Vodaphone had bought 3 and as a result all their customers were being "encouraged" to move to Vodaphone. He had my access details, phone plan details, and full account information, and identified Vodaphone plans that would provide everything plus more that our 3 accounts would. I had concerns about the Vodaphone network since we have several friends who have experienced such poor reception that they have moved to another network - he "looked up" our address and told us our signal would be much better. He also made the transfer sound painless since it would be an internal transfer.
The deal sounded like it was inevitable since 3 and Vodaphone were going to be the same, everyone would have to transfer sometime, and everything would be matched or better than for 3, so I signed up. We received SIM cards in the mail about a week later, and switched over.
We had some initial problems with MMS messages because no one told us that our phone settings needed to be changed for the new network, the staff in our local Vodaphone store fixed this for us.
Whilst in the store I have learned that one of the key features of the 3 deal is not available under Vodaphone - with 3 when you are overseas on a 3 network in that country your calls are considered as though you are in Australia - which was attractive since we travel to the UK and Europe and want that feature, this is apparently not available on Vodaphone.
I have also just been charged over $900 by 3 for leaving thir network without telling them. They will refund it but only after a long and heated discussion with them. Basically Vodaphone salesman sold the deal as though it was one company, and you would take care of the transfer - BUT 3 levy a large charge unless their customers inform them, which I didn't do since I was told that this wasn't necessary. Whilst I will be refunded I will have the inconvenience of no money until it is refunded, and have incurred bank charges for going overdrawn - which is unfair since Vodaphone have caused this.
AND, apart from all the hassle I have had to do (and am still dealing with) to effect a "seamless internal" transfer my wife has such poor receotion in her place of work that her mobile is useless during the day. Since she works in the centre of Perth city approx 50m from your nearest store this doesn't reflect well on your network. I have also experienced far more dropouts and low signals than I ever had with 3.
My main complaint is that your salesteam made it sound like there was no option but to switch, that the switch would be completely painless, and that every aspect of our current contracts would be the same or better. If it had been just a telesales I would have hung up, but they had full access to 3's systems and therefore sounded very official.
As a result of your actions I feel very strongly that we have been lied to, and wish that I had never taken your call. Since your network is worse than 3's in the centre of Perth, South Perth, and Victoria Park it is virtually useless for us. I would like to switch back to 3 - but since it will become Vodaphone in the future this is pointless, and means that we will no have option but to transfer to Telstra.

I would appreciate your comments, an apology for your telesales team, and an assurance that 3 customers will not be contacted in this way again. I have complained to 3 about this and will follow up with them.

No service, no data for 2 days. I got told it will be like this till october because of upgrades. I used my phone for business...

As of 48hrs ago I was smacked with a $900 bill...
I have a $45 unlimited plan with 1gb of data per month. The bill was not for excess calls/sms etc but rather for going over the data limit. The interesting thing is when you work out the $900 in terms of how many mb of data over the limit i was it turns out to be close to 5gb. Even more interesting is the fact that records of data transfer for this month show that in the handfull of times i have accessed the net the data usage was at most 500kb. Then all of a sudden on 10/7/11 there is a massive 1.5 gb spike in data usage - this alone obvsiously exceeds my monthly data limit. However on 3 other occassions there over the next 24 hours I apparently downloaded files as big as 1.8gb.

I have the same applications on my phonw i have had for the last 6mo when i first entered the contract and at no other time have i has issues with data limits. And yet i had vodafone service attendants telling me it was me. I replied with the question of why would I knowingly go over the limit by an extra 4gb? Of course the customer service rep was silent and offered to slash $200 off the hefty $900 bill to which i replied thats a start now lets address the remaining $700. I checked the download records on my phone itself and apart from a 100mb operating system upgrade last month (outside of this billing period) i have no other updates that were downloaded so it wasnt due to automatic software updates either...even if it was, what bloody phone app needs software updates in the order of 4gb? In short the problem has yet to be solved and im waiting for a call back from one of the customer service managers. Any ideas on how to tackle this or any similar stories please let me know. Any help would be greatly appreciated

very limited coverage outside of the CBD

No coverage at all. Super annoyed.

Anyone else not getting internet at the moment? I can't access internet or Facebook at the moment!

Apparently the entire network has gone down in WA, for me this means I can't recieve incoming calls and therefore new jobs

I have been with vodafone for 4 months.

Firstly, I never have phone reception, and I live 15 mins drive from perths city centre. I recently went to visit my mother in south australia, had 6 people around the table everyone had FULL bars of reception on different networks, I was lucky to get 1 bar, the whole 4 weeks I was there I had to call everyone who had called me back when I went for a drive.... This resulted in a $600 phone bill!! Rang them and they couldnt do anything for me.

Secondly, I asked vodafone to notify me when my bill got to $50, $100, etc. so I could monitor my usage. First month yep they did that, then stopped and I ended up with a massive bill, as far as I was aware I was still under my cap! Rang and complained all they could do was give me 10% off the bill.... Wasn't happy, not good enough!

Now I am not receiving my bills via email, rang to get this sorted and yep they have the right email address, and apparently theyre definantly sent got told to check my spam folder but I already had, I got a "well we cant help you then" ... Not impressed!

Not getting texts or emails about my bills how am I supposed to pay it? They just keep cutting my phone off without warning! I need my phone for work and I am losing business from it.

Im pretty sure contracts go both ways, they provide a service, I pay them for that service.... Theyre not providing me with a service at all! Not getting phone reception, my bill, any sort of customer service at all! Ive had more than enough and I WANT OUT OF MY CONTRACT!!!!!

Last time I rang them the guy on the other end couldnt understand what I was saying and I got that frustrated I ended up abusing him and hanging up!

How can they call it mobile broadband when it is so slow that a utube clip will not run without stop/start waiting etc.

I was lucky, 5 months ago I got out of a new 24 month contract due to the abysmal level of vodafone period.

Yet still to this day the send me SMS to tell me that THEY OWE ME money on my last bill... FFS pay me the money, you have my bank details, you have all me normal details, stop sending me SMS to tell me to pay a negative amount of money

ME AND MY HUSBAND ARE BOTH with no reception for a whole day now. called vodafone and put me through some steps. reset network settings. turn phone off and on. took sim card out and back in. apparently nothing is wrong with coverage in our area. but how can we both not have service. they both stoppped around the same time. and we don't have connected bills. im sick of the BS.

The internet keeps going off and on and off all the time, and disconnections do not want to know about it, they have to go

I can't even see my phone ringing (i.e not even a miss call) but then i see a voicemail appearing. I have spent hours trying to retrieve my voicemail and getting back to people. I have also spent $$ paying for these. I spoke with Vodafone today and they said they will pay me back $3.09! What a joke

reception unavailable during peak times like sundays. Not enough bandwidth for the number of customers? I live in a fast growing area.

I come under my mothers contract so I haven't had to deal with most of vodafone's crap! But months and months ago,, vodafone charged my mothers bill twice to her account. When she realised she called straight away, and the customer service was so bad she wanted to rip her own hair out! No one would help her.. So now, months later, my mum is still paying her bills minus the amount they charged her twice for. That's all she can do in the matter. That money has been technically overdue for months but no one has contacted her. GOOD ONE GUYS!

I'm not even going to start about the crappy coverage.

I have extremely poor coverage both at my home, uni and work. In April I called vodafone and they said they would give me 6 months off my bill and that the upgrade in my area would occur in July. They stated that AT ANY TIME before the end of July I could cancel my contract free of charge and send the phone back. I gave them the benefit of the doubt. Reception in my area is still terrible, I have also been overcharged $10.00 a month for a pack I didn't approve. I canceled the pack, one month later it was back on the bill. I canceled it again and was charged an early exit fee without my knowledge and after explaining I never approved this. Due to shocking coverage, phone calls dropping out and then poor service I called to cancel my contract. This morning I was told that Vodafone reneged on their contracts as on 25/6/11. I cannot understand how they are allowed to do this!

Can't connect to to the vodafone.com.au order tracking. The drones in Mumbai who seem to be on every one of the many numbers I've called are useless, claiming no knowledge of it, even suggesting to "try again in a few hours". Most of them hang up or put me through to a number that has nothing to do with my complaint. If I can get through I may just cancel my order.

I am trying to unlock my daughter's phone so she can use overseas. Go to store, told to go online. Go online and there is a problem connecting to the onlock page (only problem for the site), everything else works on the website.
Everything is difficult with Vodaphone. Not sure I will stay with them next time. They need to lift there game even higher.

Have a prepaid and it keeps getting cut off (dropping off)! Doesn't even last for a minute! Called another person. Used another carrier's line (same location) and all was good.

if vodafone can't provide as promised, why are they allowed to trade. this is ridiculous.

reception issues. usually too slow to be useful, If I can get 3g reception at all. and Pre paid is horrendously expensive (especially when it's next to unuseable)

I live in South Lake and the Vodafone website says the suburb has been upgraded in April 2011 to 850Mhz. I has sent emails asking for confirmation and have been waiting for 2 weeks for a reply. I still get drop outs, have to use my land line to make calls. I left Telstra because I hated the customer service.....but now I wish I hadn't left.

I have been on vodafone for about 3 years now and it was fine unroll about December 2010, since then I am very lucky to get more than 2 bars signal, in that time iv had a nokia, iPhone 3 and 4 and there is no difference. I rely on the phones gps and Internet browser for work but usually have to wait minutes for pages to load. I honestly can't see how one of Australia's biggest mobile network providers can have such poor coverage, they need to sort their sh*t out

Calls to vodaphone mobile keeps going to voice mail even thou got 2 bars in the stirling area. Text are always delayedQ

I changed my plan to the "All Time" Plan or whatever it is called. It gives me infinite texts, infinite calls to vodafone numbers, 250mb of data, free access to facebook, twitter and tumblr. But when I am at school (and I don't care that I shouldn't be using my phone at school) it comes up with a sending error on all of my messages. Then my boyfriend's texts don't come through to me, then he tells me that he recieved the same message 5 times. And I tried to resend the text 5 times. So it's a good thing I have infinite texts or I'd have no credit left. I also cannot access me 'free facebook' as my facebook app has never worked, and the internet will not load when I am at school. Not m.facebook.com, not www.facebook.com, not anything. I am seeing Vodafone tomorrow and will be ripping them a new hole because of the inconvenience they have caused me. I am contemplating changing to Telstra.

Internet on my phone is fucked. Especially when it gets past about 10pm my internet on my phone barely works (if at all). This is when I use it most and it's so frustrating. I've lost money from purchasing apps because I couldn't even refund within the 15 minute refund period on the android market and I can't do anything from work to uni. I called vodafone and the retards that I spoke to kept promising these 'updates' in the area that will be done in June. It's now July and the problem has only got worse. Fuck you Vodafone

Vodafone have kept my money for over a month which was taken from my bank account twice by there automative recharge system a total of $98.I have sent them copys of my bank statement which clearly shows the mistake my phone was not credited with the recharge they have said they will reimburse me IM STILL WAITING

delayed calls and sms and dropped out calls.

Poor coverage, delayed sms and delayed voicemail.

DAMN RECEPTION I HATE VODAPHONE! IM GONNA CHANGE CARRIER

Reception issues, I cannot get reliable internet it keeps crashing pages and I am 2k from the CBD here in Perth, one day I could access a webpage one in 5 attempts coverage and reception has got worse..when my contracts end I will go elsewhere..and please tell me why a company as large as Vodaf***ed does not have a 24/7 tech support line.

was sent a small picture from a fellow Vodafraud user, it took 4 Days to get and the sender only lives less than 10km in the Perth metro, "not happy jan"

Instead of receiving the call, it is directed to voice-mail some of the time. I can be sitting at my desk when this happens, check the phone to find it has good coverage. Ring it on the land line and it is fine but my clients are being put onto voice-mail. As you all know, if a business phone is not answered, you go on the next on the list.
HOW MUCH BUSINESS HAVE I LOST DUE TO THIS ?

My mobile broadband used to work fine until two or three months ago when Vodafony started to make claims for doing upgrades on their network. Their Megamodem is completely useless, and the connection speed is now slower than a dial-up 15 years ago. Stay away from this money-sucker if you can!

I can send pxt just cant receive them. nothing new wid vodafail what pisses me off is they cant fix the problem but can ring and annoy and harrass the crap outta me and others to commit to a new contract cos apparently they have better deals and plans.How bout they get off their lazy fat arses and fix the problems!!!!!!!!!

i have been using 3.com for mobile phone service for about 6 years now and has been doing good job until recently (since early this year)i found the network coverage is getting poor. now it is hardly i can make a stable phone call inside my house as it will goes off anytime and I have to go outside the house to make phone call. This was NEVER happen before.

I was wondering the reason behind and only recently i found out that 3.com is no longer solely exist but has combined with Vodafone. I am not sure if this is the factor behind it but certainly i have had enough to this.
Cetainly i don't want to talk outside the house especially during winter night.

After couple of months of waiting after complaint to the customer service hopefully this issue can be rectified but unfortunately I can see no improvement.

So i have decided to switch to other mobile operater and i don't mind to pay extra for better network coverage.

Currently working in Mandurah, WA.
Am 3 Mobile customer but have to use Vodafone network (roaming) where I am accommodated. Data speed is *ridiculously* slow, even though the signal strength is 2-3 bars from 4.
Where I live in SYD, I have a weaker signal (3 network) but better data speeds.

I hope Vodafail doesn't rub off too much onto 3.

Stuck without a working phone in the city. Can't get home. Unacceptable.

Linking this site to another forun

I have a lot of bonus bank credit and whenever I attempt to get a decent phone with it, it continues to ask me for my email address, however this does not occur when choosing cheaper phones on the list.

Seriously fail

in the canningvale area and 3G reception is so bad that the phone and ipad does not receive a signal...or at best 1 bar of gsm signal...outside of the house is not much better at all....

its not like Canningvale (WA) is out in the sitcks!!!

Just wondering if anyone's received a copy of their contract when signing up online? Iisn't it a breach of the National Credit Code to not supply a copy of the contact to consumers within 14 days? I remember submitting my details to only be sent an email saying "we are processing your request" and then suddenly receiving a phone. I thought that I hadn't been successful and went and bought another phone. Now stuck with a dud contract with vodafail...

After complaining to the Ombudsman we had our plan finally terminated with Vodafone with no exit fees.
We joined another provider and after setting up my phone I was told that my phone was locked with Vodafone and that they were the only ones that could unlock it. I went to Vodafone in the Galleria Morley and was told by a smug sales person that my phone was not locked and that it was a problem my phone. He said that I needed to take it back to company that makes the phone for them to look at it. When I picked up the phone I was told that there was nothing wrong with my phone and that it was locked by Vodafone. I went back to Vodafone in the Galleria and spoke to another sales person who said that it WAS locked by Vodafone and it would cost me $25 to have it unlocked. He then said that the phone will probably not work because it is not Next G compatible and that I should by a new phone. I went away and came back the next day and asked him to unlock it. Well guess what? The phone works better than before and I feel that he was just trying to get me to buy a new phone from him. My experience with Vodafone has been nothing but frustrating and timewasting. Their sales people dont even know what is going on and gave me misleading information. I will never be going back to Vodafone

Poor coverage, slow broadband, inner suburbs, 5 minutes from our CBD.
Strewth, they might as well have stolen me dinghy!

I have been with Vodafone for nearly a year and in the middle of my credit it just cut out. I went to make a call and it said insufficient funds so I sent a txt to tell me how much credit I have and it says that you need to put credit on your account before you can use this service instead of telling me when i need to recharge by. Its time to change providers

Im just sick of a slow internet connection. How funny is it that I got a txt from Vodafone advising how they are improving things and to go to a website - and it doesnt even work?

Until recently, I have had 2 years of relatively happy iPhone 3GS use on Vodafone's 3G network; As I am now finding, the seemingly unavoidable delayed voice messages, mysterious missing text(s) delivered hours/days later, poor signal in apparently well-covered areas (as demonstrated in Vodafone's 3G signal coverage literature availabe at their high street shops), and painfully slow internet/data connection speeds were not isolated to "just poor old me".

BUT recent pains are far greater, and have increased significantly with this emerging issue of "BATERY LIFE". My iPhone 3GS started to fail miserably, apps were crashing, restarting, freezing etc and Google Maps was pathetic. So i took the phone to Apple, they checked it out and althogh they couldn't find the source of the errors, they replaced it for $250.00. Generous enough, I thought.

Thinking the problem could lie at the hands of my service provider, I apprached Vodafone and talked with a customer service rep in a City branch store. He checked and apparently I had an "old" SIM card, the same one I had when taking out my original contract some 3+ years previous. Advised by this representatove of Vodafone, I took my new SIM and restarted my iPhone with marginal improvement.

Then I went on holiday for 6 weeks to the UK whereby my iPhone sat dormant apart as a phone, instead provoding my entertainment on train journeys as a games machine (Tiger Woods golf) and functinooing as my music device.

So 6 weeks later I return to Aus and connect back to Vodafone's network. And to my surprise, my battery was dead in 2.5 - 3 hours. Every day. With no apps functioning. And if I used apps such as mapping or GPS, or dared to enter conversation with fellow mobile phone users, the battery life would visibly tick diwn under observation.

Anticipating the end was nigh for my "new" 3GS, and not wanting to go to Apple for another $250 replacement which may go the same way, I went to Vodafone and upgraded my contract (FREE as I'd reached 21 months) and opted for a HTC Desire HD. Now the battery life on this thing is SHOCKING. But I wonder how much this is to do with teh service provider as my iPhone (now simply an iPod and games machine) battery now lasts up to 9 days on standby which includes iPod use. Now this is shocking - no SIM - 9 days; with SIM (no apps or usage) 3 hours. SOmething is definiitely wrong here. now the HTC deviceis an interesting one too; Friends of mine have the same phone without the battery life problems. And no-one else I know with iPhone 3GS OR iPhone 4 has the battery life issues i have observed and documented.

Is there a problem related to the service provider's SIM card and battery life? Has anyone found this in their area? My evidence is absolutely clear and unequivocal (9 days versus 3 hours) and I guess I wuold like to know more about it.. Any suggestions??

We are paying hard earned cash for these services. Where the F*** are these services? I have not seen any so far....

Since switching to Vodafone 3G I started hating it. I don't use it too much, but every time I do it fails 9 out of 10. Can anything be done about these bastards?

I have been experiencing drop-outs mid phone calls, delays in sending and receiving texts, my reception totally disappearing for several minutes only to come back for a second and disappear again, connection error messages when trying to make calls when my reception bars are showing I have some reception, and my battery dying after only a few hours for several months now. I went into a Vodafone store and was given a new SIM card and told this would fix the problem. It didn't. I went into a Vodafone store again and spoke to someone at Customer Service when I asked to terminate my contract. The person on the phone told me I didn't need to terminate my contract and that he had a solutiong for me. He passed me on to a technician who changed my Network Settings in my phone. This made my reception issues WORSE! I have since contacted the TIO and within 15 minutes they emailed me saying they had forwarded my complaint on to Vodafone. It has now been over 72 hours since I contacted the TIO and I haven't heard a single thing from Vodafone. I just want out of my contract, and to be with a provider who can give me reception and a phone that works! :(

Today I went through a tunnel and vodafail dropped out. Come on VF pick up your game.

Droppped out calls, internet connection timing out, poor reception in all areas even the CBD, cant connect to the app store, extended periods of totally no reception, an absolutely disgraceful service, VODAFAIL SUX!!!!!

My vodaphone is my main business line. There have been many times in the last 2 months that I have had not incoming calls from customers for days at a time. I only find out when I next meet up with. I was offered a $10!! of my last bill. I ask you $10 lousy dollars when I am losing out on thousands.
Every time you go to make a call it quite often takes 3/4 times to even get a connection and I am in the Perth metro! I Have been with them for some years and these problems started about a year ago now. I have now just had enough. I am also feed up talking to and Indian call centre too.
Regards Rick Hewson
Allied Discount Tools

Can not recieve any calls on mobile, goes straight to message bank saying call could not be connected even thou iphone on with 3 bars!!!!!!!!!!!!!!!

have had 2 x phones with Vodafone since emigrating here in Aug 2008. Before we leave city limits we get no service on phones (emergency calls only). Went into their Murray Street shop and complained approx 6 weeks ago. They assured me it would be looked at. To date have heard nothing. In the meantime they have no problem in taking their money every month.

My wife and I signed up for a vodafone accopunt last year on the pretext of free vodafone to vodafone calls. Tell you what, most of the time, I can't get through to my wife because the message says that her phone is off. But that's not true, because her phone is never off and she never got any calls. I would say I could get through about 50% of the time. Moreover, I can never get service to surf the net on my phone. Might as well stay in the office and get T1 broadband. Absolute vodafail. Good sales people in the shops, lousy call centre, worst network.

I have to go outside to make and answer calls because I can not get reception INSIDE the house. Who new some ceramic tiles and wooden beams could interfere with satellite technology! *&%^$*!!! I am sick and tired of the constant "Super Mega Drop-outs" as I call them and sometimes I don't get Voicemail notifications until THREE DAYS after the message has been left. *grumble grumble*

I dont think i will never go with Vodaphone again and can't wait to change over to Telstra

I signed up with Vodafail not long after arriving in Perth. Im situated less than 1KM from the CBD and couldn't even use my iPhone for anything. Stupidly i also bought a Vodafail mobile broadband modem and credit. After many angry phone calls, emails and tweets ( all of which they replied with their stock standard bullshit - it must be your fault ) I switched to Telstra, perfect fucking reception everywhere everytime.

I sent a tweet to Vodafail telling them that i had fixed my problem by switching to Telstra and they replied that they were very happy that i resolved the issue. WTF

Vodafail - I hope your nuts are infested with the lice of 1000 dead camels and that you also have arms too short to scratch them with.

Eat Shit

Phone drops out at the most important times. Contacted Vodafail's customer service department which told me the that the phone works fine in my area, midway through the conversation....the phone drops out.

So in all seriousness, I would really love to know why most staff at the Call Centre seem to be competely useless. They can't seem to deviate from their script, and have no sense of empathy or product knowledge:

My only conclusion is that it is one, or more of the following:

A) They lack intelligence
B) They struggle with our dialect
C) They are uneducated and aren't trained extensively even though they are supposed to be the experts

After months of poor network coverage and signal loss whilst working in Perths CBD I have spent endless hours on hold with no results at all. I had been into stores and the sales staff said they are unable to help and they even reccommended trying a different phone carrier. I think it's time for legal action against such a uncompitant company.

Vodafone (fail) is charging us for a disconnected service to the sum of $298.71 !!!! how bloody wrong is that ???

I left vodafone and signed up with 3.....I have awful network coverage and am told to complain to vodafone! WTF!!

have had the phone contract for 13 months and have only had maybe 2 with OK service
I have called up and tried to resolve this with vodafone many times ... and have only had a guy try and con me into an IPHONE 4 contract and refusal to speak to his supervisor....they are not willing to help or even listen Where is it that we are meant to go from here ?

Call after call made to Vodafone for help as the website said i have coverage yet i was getting none, time after time it was something wrong on my end: the SIM card is too old, so i replace it, the phone must be faulty so i buy a new one, doesn't work, so they tell me it must still be the phone, i inform them it is a BRAND NEW Vodafone phone (which then proceeded to freeze and not work sent it away to get fixed comes back worse), i assure them it has VODAFONE written on the damn thing, They then tell me it needs turning off and then turning back on, so i do this repeatedly - nothing. SMS's not going through or when they did it was in the dead of night, I get informed that there has always been service for my location and i need to recheck the internet and make sure i know where i am located(my locations spanded 2 towns i might add, from my house to my work NILL coverage at all, and yeah i think i know where i am located)
This went on for 3 years, the last straw during a call while expressing my frustration with the person assuring me the problem is on my end not theirs they hung up on me! In the end the decision to change phone providers was an easy one when A) i couldnt call emergency services when there was a fire in the middle of summer, location of the fire: next to a gas pipe line and B) When a car slammed head on doing 100km an hour into a Truck, luckily there were others there with RELIABLE providers. As much as i hate hate hate Telstra at least i know that i can make calls that could save a life. Do yourself a favor DO NOT GO WITH VODAFONE NO MATTER HOW GOOD THEY MAKE IT SOUND, YOU WILL BE SORRY.

my boss had called me on Tuesday morning from a number which was unknown to me,left a voicemail and asked me to call him back,but i got his voicemail on friday

Vodafail actually gave out details of my account to my friggin ex girlfriend. No questions or comments left, just almost my enire account history. talk about an invasion of privacy. VODAFAIL SUK

A bit of rain in Belmont and of course VODAFAIL!!!!!!!!!!!!!!!!!

i love not having signal from 3 oclock yesterday! nearly 24 hours without signal!

Tried to get my Nokia 6300 phone unlocked, it costs $25 on the web. I ran up and complained, the guy wanted to offer me $25 credit in phone calls. Not good enough, Im ditching the 4 year old phone and going to Amaysim.

I use my mobile for business calls but drop outs in the metro area are so common I am reluctant to use the mobile when driving through the suburbs. This clearly does not meet the expectations given to us when contractying with Vodaphone.

omg, i try to activate sim after sim after sim card, it just wont work! ever since my first it wont work and its pissing me offffffff omg and internet wont connect :/

Ok, so I was on the phone to vodafone for over an hour today.

Although where I live now, I do get reception.. But my phone tends to cut out a lot, I lose service quickly.. But I can turn my phone off and on and it's back.. Which is annoying but manageable.

I'm moving to a new suburb. I don't get ANY reception at all. Today on the phone, the man was nice enough to give me 3 months of free billing.. While they "investigate" the no service crap. So.. Rather then cancelling my contract.. They make me stay with them for 3 extra months while I don't have service? How does that work? I'm annoyed and sick of not getting answers. WTF!

Thankfully no messs anymore, finally my cotract expired and I've happily taken my business to Telstra. Never thought I would in my wildest dreams but so far their service, reception etc has been fantastic, rated very high...Best of luck to all those still with Vodafail...

How can I be in the middle of the CBD (both Perth and Sydney)and holding my phone up like a muppet trying to catch reception???

I am currently with Crazy Johns in which i believe use the same towers as Vodafone and I have previously used Vodafone and ahave never been happy but am stuck in this contract. I hardly have reception and then I do it always cuts off my calls. my interent is very slow and sometimes dont get notified of missed calls and messages when people have definatly sent them. I want out of my contract

Rang saturday morning..... Call you back with in 24hrs our systems are down..... Rang yesterday arvo.... Call you back in 24 hrs our systems are down..... Rang them today.... Call you back in 24 hrs our systems are down.... This is rediculous!!! Firstly they over charge me on my bill and now I cant even talk to someone about it before my phone gets disconnected???? I want out of my contract, this is only my 3rd bill and every single bill theres been a massive mistake! Didnt think having my phone on a plan would be such a pain in the a%$#!!!

Hi

I am facing lot of issues for the past 5 months with my vodafone service for number (CONTACT DETAILS REMOVED) . I have lost lot of Emergency calls. Vodafone has changed my apple iphone also , still lot of issues , PROBLEM WITH VODAFONE SERVICE . IT IS HORRIBLE AND not TOLERABLE WITH VODAFONE . COULD SOMEONE CALL ME ASAP , SO THAT the following ISSUES CAN BE RESOLVED

1)i am missing 90% of the calls
2) People say when they call my number , Incoming call directly go to voice mail , but i dont have any voice mail OF THE CALL MISSED or ANY sign of they have callled me
3) Lot of times calls get dropped
4) Safari browser could not be accessed , saying that could not fetch cellular data
5) Could not call sometimes , it says NO SERVICE for minimum 30 minutes , this happens frequently
6) I MISSED LOT OF EMERGENCY CALLS RELATED TO BUSINESS .BIG LOSS FOR ME
7) MOST OF THEM PEOPLE SAY ,MY MOBILE IS SWITCHED OFF ,BUT MY MOBILE IS ON POSITION

I would request vodafone to SOLVE THE ISSUES ASAP . DUE TO POOR PERFORMANCE ,THIS NEEDS TO ADDRESS ASAP.

APART FROM ALL THIS,IT TAKES AGES TO TALK WITH CUSTOMER SERVICE. I HAVE TRIED LOT OF TIMES FOR 30 MINUTES MINIMUM, AND DISCONNECTED THE LINE OF CUSTOMER SERVICE COULD NOT BE REACHED

UNHAPPY WITH VODAFONE .

IDAY

2 months ago I rang Vodafone up and asked them to text me when I went $50, $100 $150 over my cap, first month they were doing that and I went $50 over my cap which I had expected coz I got a new phone and was playing with apps heaps. Then this week I recieved a bill for $700!!!! No warning, no notification, nothing!!!! As far as i knew I was still under my cap because I had recieved no notification at all! Then I ring them today to try and sort this out and they cant help me because theyre systems are down?? Whats going on with this company! I want out of my contract!

My phone is showing "no service" in Perth Metro(CBD). There is no service on 3G. It is happening again and again for last few days.

Can not access any data or make call for which I am paying every month at the moment? Sometimes when I am making calls it takes ages to connect. They can fine customers if they don't pay bill on time. Looks like there is no one to take care of Vodafone. Where is communication minister? He needs to come out of NBN to take care of Vodafone "THE COMPLETE FAIL"

Unable to make or receive calls in Perth CBD this morning. Couldn't even get to voicemail. When I eventually got a connection, the first incoming call I had got dropped out.

The store where I bought my phone and plan were completely useless when I went in to complain.

I usually live in Medina WA 6167. My reception there is highly variable, and is at times completely non-existent.

I am currently on a 4-week placement up in Port Hedland WA 6721. Up here it is diabolical. I get a few bars reception in 30 second bursts. Phone calls are out of the question. I get by by writing SMSes and then waiting for at least 1 bar to come up before I press send. Sometimes it works, sometimes I have to resend. And how does Vodafail want me to complain? Give them a call on 1555 and wait on hold. Yeah right. That ain't gonna work.

As soon as I get back to Perth this 16 year relationship is coming to an end.

I have been avoiding Telstra for years as a protest to privatisation and later to the work practices of Sol Trujillo. However, Sol's gone now and my flatmates are with Telstra and have no issues at all. It's gonna be the Big T for me.

Vodafone is the second largest mobile telecommunications company in the world second to China Mobile so they must be doing something right. You would think that having "fone" in their title would amount to something. Although it is spelt wrong, "Phone" comes from the Greek word "Voice." The title of this multi-billion dollar company is Vodafone. "Vo" short for "Voice" and "da" short for "Data." So, essentially, this company is called "Voice Data Voice," none of which I can use with this company. "Voicedatafail."

No reception in Perth CBD for past two hours (5pm to 6:40pm) that I've noticed. I didn't check before 5 pm so it may have been longer.

We do i start, a important sms from my wife, arrived around 3 hours after she had sent it. The reason she sent me a sms was because she could not maitain a signal long enough to ring me.
Another example was when she got home and ask me was i not talking to her because i didn't answer my phone, after a short dissusion she rang me while standing next to me, Guess what neither had signals strength.
Another thing that is pissing me off is that they keep on saying that it was a glitch or whatever, and to make up for it have a free text for a day, guess what i already have free text to the people i need it for.
All i can say is that the staff cant help, and all i hear is that the are fixing the problem, That there are to many people joining the network, Well in a couple of months they will lose my contracts, that should help them

IT Professional running a consultancy from my home office in MArmion, 6020.
Phone switches from No Service, to no bars, to a few, to 4 bars, to no service.
Calls drop out, fail, go silent, go staticy o noccaision and generally is not reliable at all. I find being outside has a slight improvement at best.

So my phone, which I run my business from, is not reliable and is unable to be used for long calls for anything that requires me to be on hold. Which between the ATO, my ISP, my service wholesalers, my equipment wholesalers, my clients, my employees, my subcontractors is actually rather often.

I pay $99 a month for an unlimited cap, with an iPhone 3GS 32gb. Not pleased.
Thinking of switching to Telstra. As an IT professional, I loathe dealign wiht Telstra. But their network is unbeatable.

$1billion in new towers and upgrades over the next few months. Checked their site. TWO out of 184 new towers are in WA. TWO. Beaconsfield and Midland, both over 75km from me.

I have 9 out of 10 calls drop out and also have the problem of delayed voice messages and failed text messages, all I would like is to be let out of my contract so I can sign up with a provider that can deliver what they say. I'd liekt o hear from people that can tell me the best way to deal with this we all know once your in a contract with these guys they hold on to you like a dog with a bone.

I have been reading everyones pain on this website, I feel really guilty as the only things I have experienced since joining vodafone is cheap calls and a phone that works. When I first bought my phone I had some dramas with it so o went back to the store and they organized a new phone sINCe then it's been fine. When I was with Telstra the coverage was crap at home and they are soooooo expensive. Go vodafone I say ....

CANT make any sense of what im saying nor when i ask to speak with someone eal it doesnt understand ahhhh i just want to top up vodafone sux

Even in the city you can't get reception with Vodafone! What the hell is with that! You'd expect that's the best place to get coverage. Tempted to change to Telstra but their service is so shit, it takes 45 minutes just to get a hold of a customer service operator! Vodafone have good plans but I hope they can sort out the coverage thing!

no service in subi alllll day friday 6 may...and before that the easter sunday NO TEXTING OR CALLS!!! hardly ever get full reception and i'm sick to death of delayed texts

I am in a mess where I would like to resign from vodafone as the service is not good enough!!!!
3/4 of my calls to my friends they cannot hear me! messages arrive late and mostly I am fed up with paying a service that do not match the contract I have signed!

Any advice for a resignation process would be more than welcome

OMG the reception is so bad with Vodafone! i was at soundwave at the beginning of the year & i had NO reception ALL day which sucked big time coz i couldnt meet up with other friends, as i couldnt call them to meet me somewhere. i had to made meet up times & places with the people i was with, it was very annoying. Also they always have melt downs, they had another one of monday (6/5) which is just a piss off. i'm on count down til my contact ends so i can move over to Telsta, they may just more but least i'll be getting the service i'm paying for.