I am a 3 customer which I believe is now owned or in business with Vodafone. I live in Clayfield and when I drive into my garage or even move around in my unit talking on my phone It drops out. 3's answer is it's the IPhone that is causing the problem. They tell me to turn off my phone andthat should fix it. It is also extremely frustrating not being able to speak to someone in Australia. The call centre is in India, they all say the same thing when u call and it's not getting any better. While typing this the network dropped out. Grrrrrrrrr.

I have a tower across the road, Full bars most of the time, random hours with full reception, I can't call out, people can't call me, CONNECTION ERROR, BUT MIRACULOUSLY, I can call 1555 wait on hold for 2 hours and have some lady ask me how the weather is in Australia, then tell me there is no problem with the network it must be a problem with my phone and my other phone and my wifes phone and my sisters phone and my cousins phone and my mates phone, maybe we should all try turning our phones off and cleaning the sim card and turning the phones back on.

I send text messages and people get a blank text, and i still get charged. Vodafone on the several times I rang them told me they had never heard of this before, funny I have heard it is a common problem from other vodafone users. Regularly drops out, when I tell vodafone they tell me that cannot be true, where you live has coverage !. So fed up with Vodafone, the agent who sold me the phone said they have have no ability to cancel my contract. Have wasted hours and hours trying to sort this, going to the store, on the phone to India.........

I had zero Broadband coverage in a 'full service' and attempted to return the modem the following day after 2 hours talking to India. 3 trips to the local dealer and 4 hours on the phone being shunted around and I was finally sent a return envelope which went the day it arrived. Bills kept coming ...more trips and phone calls. I was then accused of NOT sending it back. I had to prove with a receipt the package had been sent. Vodafone finally cancelled my account but we still get statements saying they owe us money. They lost me and everyone I know very quickly.
Rob (Noosa Parklands - Tewantin)

since i signed contract with my mobile network it is not giving me a very good signal and the signal is coming on and off especially in the last 3 months i had called them several times but it not woth it callung them because they are not very helfpul with my problem.I always paying my monthly bill without having their service so is there anything i you can help us with this problem?otherwise i should get what i had paid to them.Thanks a lot for making this site i know there's a lot of people are really desperate to have their vodafone coverage sorted out.

Am on the northern end of the Gold Coast. Receive dodgy reception; calls drop out unexpectedly ... that is when they actually connect. Not happy Jan!

my problems wirh voda.........dropped calls all the time , extremely slow or nil data rates, had to complain to the tio numerous times to sort out billing issues as their "1555" customer care number never connects due to coverage issues ( for example one day I called 47 times only to get one connected call at 5pm ) mms msgs go astray but I still get charged, my friends constantly complain my phone is off when it actually isn't , I watch voicemails come through even though my phone is on and shows alleged coverage. fun times indeed - 4225

I had absolute no coverage in mission beach the whole time I was there.. I would have to drive half way out to the hwy to get covereage to check my phone.. It wasn't good for business as I couldn't work the whole time I was there...

Been with vodafone prepaid since can,t remember and cover gets worse all time. Now have G3 and is worse than old system.Not long ago txt's sending up to 6 times same message or not at all, very poor cover where I once had cover all over, pic. message received today was sent 2 days ago, calls drop out or message say unavailable but have full cover. Have contacted vodafone and usually because of system upgrade or they are working on problem

Being on call 24/7 with a Marine Rescue Unit and living just 8.5kms from Brisbane City, on the South side, you would think you would have more than 2 bars at any given time around the house. It's easier for my crew to drive 5 minutes to knock on my door, than it is to try and contact me by vodacrap. If someone leaves a message, it can take anywhere from 10 minutes to 11 hours for me to receive the message, if you can understand was is texted through to me from vodacrap. After speaking to the person who left the message with vodacrap, it appears vodacrap should enter "chinese whisper" competions.
The boss at work made the mistake of giving a vodacrap computer stick for work related use. The joke being, it very rarely works at home, and after being charged 3 times on my credit card, within a five day period for internet connection, i made the mistake of trying to contact the infamous costumer service department on the mobile. After 6 phone calls, and five dropouts on the mobile, then spending 53 minutes on hold to India, explaining 4 times the problem and being passed to 3 departments, they have assured me a refund within 10 working days. Thank god i had extra funds available in the account.
7 years of vodacrap in 2 different cities and Brisbane is actually worst for reception than Darwin. Have an appointment Telstra on Thursday afternoon. Fingers crossed their any better

dropped calls - at least every 2nd call if not every call. Mobile internet - well i dont bother and havent for at least 2 months. I thought it was my iphone but then i spoke with other people and realised it was vodafone. I have had people tell me they have tried to call but just cant get through. Why should we pay for a service like this!

located at Bribie Island, both my husband and I have businesses and neither of us can recieve or make phonecalls. There have been many days where we dont have range at all. Spent several hours on hold trying to get resolution. Would not recommend them

i live in cairns, and my partner and i dont have a mobile phone with them, instead we have wireless internet. when we signed up for it over 2 years ago, we were assured that within 3 months of signing our contract, that the upload and download speed would increase to that of broadband offered by optus and telstra. well here we are nearly 2 and a half years later and it is almost the same speed as dial up, that is if the thing can find a signal, or if it doesnt forget that it is plugged in, or the best one is when u have a signal, it recognises the reciever, but u cant do anything cause there is no uploads or downloads. at the best of times we have poor to no reception and if the sky is even over cast, then kiss ur internet goodbye. the best bit about this whole story however has to be our contract. our contract was up at the end of august last year, so we contacted them and told them we were not renewing it, instead we were going with telstra, after having a conection with telstra for approx 4 months, we realised that vodafone were still taking money via direct debit, and that the service was still connected. so we contacted them again, this time we went into the acctual store where we signed the original contract, thinking they could fix it up. after standing around for nearly 30 mins waiting for the guy sitting at the desk to actually see us and ask if we needed any assistance, he preceeds to tell us, that there is over 20 ppl in cairns with wireless internet with my partners name and that he cannot just find him and fix the problem. in the end we had to cancell the contract with telstra cause we couldnt stop the payments on vodafone and we couldnt afford too, and there doesnt seem to be and end date to when they will stop charging us

I don't have Vodafone but am frustrated when I speak to my boyfriend in WA and we only get a 4 min conversation in and it cuts out!!! Absolutely frustrating when you haven't seen someone for over a week and you have lots to say to them... All I can say is sort it out Vodafone or we will go back to the previous network Telstra!

I have been having problems for months and they tried to blame it on the phone. I have no reception in my house and vodafone reakons I have plenty, phone drops out and yes my messages take ages to get and send

I signed up with them then when about to travel overseas, wanting international roaming turned on, thats all i was after.
while sitting at the airport waiting for my plane, I called the "customer service" line after 50 mins on hold my plane was boarding and had to hangup, going overseas without phone coverage.

Then, 3 months later when moving overseas i tried again, firstly going to a vodafone store, they told me they call the same number I do and may have to wait several hours.
So I though id just try again when at the airport. after over 1 hour on hold in the first attempt, then another 40 mins on hold an hour later ( had to hangup cause we moved areas and lost signal)

So now that I moved to newzealand, I emailed them (finally hunted down an address from their mess of a website.)
I told them i want to cancel my contract because of the horrid service.
They email me back stating they will send my final bill, they did, i got it in newzealand, but thought it's paid via direct debit.

Now the fun part.

8months later i move back to Australia, after no further contact from vodafone, not via the email address or actual post( I know they've got my address, i got the one letter)

I am greeted with a debt collection notice for $130 that when I call vodaphone they put me straight to the debt collectors office as soon as I give my details, not even telling me I'm bring transferred to a different company.

So i pay the bill, but afterward find out that I now have a flag on my name and nearly missed out on getting a home for my family because of a $130 debit.

No one at vodafone ever got back to me to clear my info or to let me ask why i was not contacted further regarding this outstanding amount.

I'll never go back to vodafone, not for ANY reason.

I signed up for a plug in modem while living in Perth nearly 2 years ago. Because of family commitments, I relocated back to Bundaberg Queensland two weeks after signing up for the modem, and for nearly the last 2 years have been paying $39.95 every month for a usless piece of software that has absolutely NO coverage or internet reception. Vodaphone's response was basically TOO bad SOO sad, the only alternative offered to me was to cancel the contract after the 2 years, even though I have only been able too use there service for ONE WEEK. 100% COVERAGE TOTAL CRAP!!!

Last week especially heaps of calls failed and it came up "connection error" even though amazingly I had reception. Most of the time however I have to walk around the house for ages trying to get reception but usually give up and use my land line. Hours later I will get a text saying I have a voicemail, but never a missed call. I cant wait until my 2 year contract is up with them. There is very few places in this town that I ever get reception.

Since Xmas Day, My phone drops out every 6 mins 40seconds for every call I make or when someone calls me. I have spent 2 days on the phone trying to sort this with vodafone after many many calls, then I also went where I bought the phone.. I still have a contract where I had to buy another phone outright after 14 months.Then got told my phone needs a update of soft wear which was wrong as I found out later by the update website...They wouldn't help me a few months back when I needed them but now they keep calling trying to get me into another one with all promises,, I've told them No thank you, not happy jan. AS they wouldn't help me when needed. Also recently they said I had paid my bill twice and had no bill one month then the next they hit me with a massive bill.. When I rang to find out the Go I had an indian speaking guy yelling at me telling me It was all my fault for not checking all my statements and ringing them saying I think I owe money... but I can sit back and take it then when I had to pay I scream blue murder....

Mine happened in 2008 and I've been with Telstra ever since. I had just signed a 2 year contract with a wonderful slide up phone. I was very excited. 2 weeks later I found out that had a job in a place called Doomadgee (Northwest Qld in the Gulf of Carpentaria). Vodaphone had absolutely no coverage here. I asked them what I could do (I had been with Vodaphone for 9 years - a very loyal and productive customer...)and I wanted to come back to my old number after my country service stint was up. I really didn't want to lose my number or the phone. They didn't care and I had to pay an $800 fee and keep paying the contract out for 2 years on the lowest possible plan. Of course, I will never go back and I have got used to my new number!!!!! Just get the hell out as cheaply as possible...they don't care.

I was told the service in our area was good and had nothing but problems with the phone and the service. Constantly out of reception and dropping out while on calls. Vodafone wouldn't break the contract but persisted in trying to sell me another phone on top of the contract i already have. Why would i want 2 phones with no reception?? Not only is the service terrible but the customer service is even worse!!

I have tried to call through numerous times and as I only had my vodafone mobile for a while, everytime I would try to call the customer service my phone would cut out whilst on hold. Sometimes I would be on hold for a period of 2 minutes and my phone would cut out. Anyhow one day I finally got through, it only took 4hrs!!!! ON HOLD FOR 4 HRS!!!!! They told me they would call back, which they did on my mobile that I was calling about ( It has NO reception I told them) so needless to say I didn't get the message until days later when I was in town and my reception decided to work! I could go on and on, I am still in the process of fighting this with them, but they have admited to me that they have found that I do indeed NOT have any reception and left my hubby with a reference number for me to follow up. The thing is It is so stressful having to explain myself everytime and being put on hold for hours each time, who has the time for this.

Changed from three to vodafone 3 months ago, Internet SUCKS! I have an iPhone and it takes me 15 mins to open a webpage! It's ridiculous! It's a complete waste of time! Phone calls don't get through and I receive the voice message hours, weeks or even a full month after the call was received! Just not good enough Vodafail!!!!

People are always telling me that my phone is disconnected or switched off or I am simply not answering their phone calls. My phone number is the main number for our groups wildlife rescue and I offer 24 hour service to rescue all animals. All I seem to be getting is people abusing me when they finally track down my address to deliver the injured animals to tell me my phone is disconnected or I didn't answer their messages. WHAT! I have my phone beside me at all times all hours of the day and I ask what the bloody hell is going with going with this service provider. One day it works next it doesn't. This is not a joke Vodaphone maybe you should take some of the abuse I cop for your so called service that is not up to scratch. Fix it now and stop ripping people off for a service you cannot provide! If you do not fix my problem within the fortnight I will be forced to change to a new provider like optus maybe

I chose to use pay as you go Vodafone after returning from the UK where the coverage was great. Since returning to Australia and trying to use the service on the Sunshine Coast in QLD I rarely have any cover at home unless I walk outside, shut down my phone and turn it on again and I often only reveive text messages days after they have been sent to me. I wouldn't mind so much if I never got service as I would understand that I was in an area where reception was not available, but at times I do get messages and calls comming though (when the weather is ok and the wind is blowing in the right direction) so it makes little sense. I resent paying fees to re-charge as I rarely have the opportunity to use the total amount paid before the time period expires before I'm due to top up again.

Goood luck with your class action.

K. Wilson - QLD

located at Bribie Island, both my husband and I have businesses and neither of us can recieve or make phonecalls. There have been many days where we dont have range at all. Spent several hours on hold trying to get resolution. Would not recommend them

Poor coverage, need to change provider as will have next to no reception at the new property that I am moving to. Was nearly un-usable at my current location. So will have to buy myself out of the current post paid contract I am on.
Sucked into a crap provider, lol. Ah well, live and learn.

im sure 000 doesnt want to be called when you have a flat tyer!! its a pitty thats the only number that you can call when your phone service is crap

Jus signed up to a 24 mnth contract only to find i have no coverage. My friends mother passed away today and i could not call her!!!!

I live in Pacific Pines
Vodafone YOU SUCK

NO SIGNAL FOR A WEEK, BUT EVERYONE ELSE WITH ME (NOT SIGNED WITH VODAFONE) HAD FULL SIGNAL....
I went to Rainbow Beach with 12 of my family members for christmas. everyone of my family members have a phone but none of which are with VODAFONE except me. everyone in my family had full signal on there phone for the full week long trip, me on the other hand who is signed up with vodafone had no signal for the full trip. i couldnt keep in contact with friends and couldnt make christmas phone calls. this is not the only time vodafone have let me down. even in main towns and cities i struggle to get reception on my phone. why pay $100 a month+ for a phone i cant even use!!!!!!!

on pre paid for many years with them NO PROBLEMS, went on contract with them and straight away had problems with them, billing mess ups, sitting on hold for a couple of hours at a time to get the billing crap sorted, and then txt messages not being sent, and calls dropping out at random. ITS JUST BULLSHIT,
and to think this is a multi national company!
1555 is the number to call for problems according to today tonight, Hope you got a comfy chair, its going to be a longggggg wait

Moved from Sydney to Mackay QLD with 13 months left on a mobile contract, when i arived in Mackay i found that at best vodafone has around 40% coverage in town and 0% anywhere out of town . Cant belive they have vodafone stores selling contracts in a town with little to no service. Even after talking to vodafone calmly about mabye waiving the fee to unlock the phone so i could use another provider , i had to call back about 7 times each time having to hold for hours to just solve the new problem of unlocking the handset. Finaly hours of my time and having to talk to superviser after superviser after superviser who each new nothing about my problem later and having to explain the whole mess from the begining each time the issue was resolved. Now just to pay another 11 months of a contract i cant even use and ill be free from vodafone forever.

Very poor coverage, and NO coverage in shopping centres.Bad reception with a lot of incoming calls.

I have been with vodafone for about 2.5 years there service was pretty damn good up until bout 8 months ago.. I very rarely receive my messages on time usually a couple of hours delay this also for sending msgs. As I don't have a home phone and rely on my mobile 24/7. I go to make a call and connection error comes up, usually afta 20 or so constant tries i get through.. Internet,,, well takes forever to get online and then when i do it freezez and i have to reconnect, You ring vodafone to make complaints and it takes forever to get through.. I want out of my contract as the service is absolute CRAP!!!

I am at the end of my 2year contract with vodafone and am absolutely frustrated. I have phone drop offs, no reception in areas where there used to be reception. My voicemail doesn't work, the other day I checked my voicemail in the afternoon because it doesnt ring me back anymore and I had 9 messages that hadnt registered till then. Have had enough, I am changing to another provider. I have been with Vodafone since they started and am not happy at all.

I experience no reception within my unit in Cairns QLD. I have to go outside to make or receive a call .. and when I do, calls continuously drop out for no apparent reason. Yesterday on a 20 minute call, my phone dropped out a staggering 7 times, even though my signal appeared full. I ended up giving up. I am annoyed that I had to reconnect the call 6 times and will be charged a connection fee for each time!! Not acceptable !!!!

I first tried to upgrade the plan I use for work to get a new phone towards the end of August. "Yep sweet 4 week wait for phone to arrive" they say. 4 weeks LATER 1 HOUR ON HOLD. "Where is my phone?" I ask. " UH THERE IS A PROBLEM UPGRADING YOUR ACCOUNT SHOULD BE SORTED IN A COUPLE OF DAYS" they say.
1 week later another HOUR ON HOLD. " THIS PROBLEM HAS BEEN SENT TO TECH SUPPORT DEPARTMENT, YOU HAVE BEEN UPGRADED TO HIGH PRIORITY, WE WILL CALL YOU.
1 week later another HOUR ON HOLD. not resolved.
I wait 2 weeks, call, 45 mins on hold " I ASSURE YOU WE ARE WORKING ON IT YOU ARE ON HIGH PRIORITY."
1 more week, 1.5 hours on hold, " there is no problem you can upgrade now phone will be there within 4 weeks"
Beginning of DECEMBER... "WHERE IS MY PHONE? I AM GOING TO GO TO THE OMBUDSMAN."

They decide that while they are trying to resolve the problem they will put my NO PLANS on to a new contract and swap the terms across to my work # when it is resolved, then reinstate my NO PLANS (no plans doesn't exist any more)

YEAH LIKE THATS GOING TO HAPPEN. FIX MY NUMBER VODAFONE.......
FAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAILFAIL

i have just moved to emerald in qld can only get service if i am at work or at the shops have no service in my home or my yard i don't get message i have to call mobiles on my house phone which then costs me a heap of money i am fed up with it and will be changing services

Where other major providers reception is well recieved, Vodafone in my area on the Sunshine Coast has several blackspots. At our property 10km West of either Cooroy or Eumundi, our reception is less than adequate.

you are a mess whoever created this site (vodafail.com) i am surrounded by mountains and optus gets no coverage telstra (next g) gets 1 bar out of 5 and vodafone gets 5 out of 5 on a iphone 4 (as you know has many receiver issues but it still gets full!! get this crap off the net

My old phone was dropping out when i made calls, i thought that it might just be because my fone was old bout 8 months old which i got through vodafone. i went n brought a new phone about a month ago and the same thing was happening!!!Then people went getting my messages or i would get a message about 6 hrs too late!!! so i went n brought a brand new phone because i thought my old one was broken!! clearly not the case VODAFONE!! just wasted $200 on a new phone because of your shit service!!!! Wheres my compensation!!! $200 IS a lot of money just to be wasted!! MAYBE THIS IS A PLOY TO SELL MORE PHONES!!

have been with vodasuck for many years in the last 6 to 12q months the has gone to pack big time.terrible coverage with no service most of the time, calls dropping out and sms's not arriving until days later if at all.

Bought a prepaid broadband modem in July 2010 which only got access 5% of the time and them only for a minute or so then drops out, after 6 calls to vodasuck and going through the same things every time it still would not work so gave it back and cut my loses.

bad coverage so bad my wife hardly uses the service when its available !!!

No coverage, late sms, missed calls with no messages.

got a sms last friday telling me i had a voicemail,a voicemail that was left the saturday before hand,majorly angry as it was a reference in regards to a friend trying to get a house,constantly getting cut off mid conversation,then trying to ring back..with an instant call disconnection response,turning the phone off is pretty much the only way to fix it or i cant ring anyone including the so called vodafone helpline

i gave my daughter a vodefone phone to use to keep in contact with us. This has failed her many times leaving her waiting for us for long hours or us frantically looking for her at a said time.

Living on the sunshine coast this sets panic mood to most parents when contact with your child can not be made (daniel malcolm case).

Vodafone need to fix it up!

Same as a lot of other people by the sounds of it. Late in receiving texts messages (sometimes months later) Having the same texts sent 4 or 5 times. a lack of reception in even the most built up/suburban areas. GRRRR!!!! not to mention some of the girls behind the desks at Vodafone were obviously not hired for their brains or tech experience. ive moved to Telstra (not that the waiting on hold changes much there either)!!

only have 1 or 2 bars, iphone takes to long due to this, hope vodafone sort their cr*p out!

No coverage where I live. No coverage where I work. No coverage where I shop! Even though the guy in the store 'assured' me that it was "all good"! It has taken 18 months of constant arguing with them too get out of the contract. What do they offer me? No ETC (that's early termination charge ... ) - what about all the money I paid too them for a service they never delivered?!! AND they are making me pay for the remainder of the phone they sold me. BTW - beware ... Crazy John's uses Vodafail!!!

I thought it was just me but when ever I try and call someone it cuts out it doesnt have any reseption half the time I just want a good phone that does what it's ment to do

I've been a telstra customer for over 2 years and had nothing but bad issues to do with coverage, why is no one making a website and complaing about other networks within Australia. I trully do not understand this. PLease correct your blog, I find it also ridiculous and misleading that poeple can blog as many times as they want. Isn't that misleading information, because one person can create false alias and information.

Poor customer service, terrible shit reception.

Im not actually with Vodafone but both my children are. if I send them a picture message then it takes on average 4 hours for them to receive it. I can send the same photo to any other phone with other carriers and they receive immediately!.. Could walk to the other side of Townsville and deliver photo by hand quicker than they get the messages on their phones!!!

Contrary to vodafones map coverage which shows our entire area covered, we have to walk to the middle of our yard to call, takes up to 48hrs to receive sms, and 17 dropouts, all whilst on hold to vodafone. Can and string is looking more reliable right now.

None

had a vodafail phone and for 2 years didnt have reception in my own home... had to go to the street to talk to anyone (GRRR in the bad weather).. only lived 10 km from city center... then mover closer to the city center and now live top floor of a unit complex and the 3 vodafail phones in my house still drop out constantly...

i first bought my iphone and started with vodafone because it had good credit deals but in gladstone was terrible i had little reception anywhere and i couldnt send my txt messages and since i have change to telstra and i get great coverage

I live in the centre of a regional qld town (bundaberg) I have signal for about 10% of the time, if I drive 5kms either side of my town I drop all signal. Its scary and frustrating asI'm a young girl and I have to drive out of town for work on a regular basis and if I break down I'm screwed! As soon as my contract is done I'm done with Voda-no-signal!

I live in the centre of a regional qld town (bundaberg) I have signal for about 10% of the time, if I drive 5kms either side of my town I drop all signal. Its scary and frustrating asI'm a young girl and I have to drive out of town for work on a regular basis and if I break down I'm screwed! As soon as my contract is done I'm done with Voda-no-signal!

I have three which I understand has been taken over by vodafone. I have experienced a full day of no service recently. Apparently the phone had reset itself????? Not!!!!!. I am in a health care business and my phone is an imporatnt form of contact for my clients. I have also had the isseu of dropout of calls...especially three to three calls. Is it possible that vadafone is responsible for this?

I live in the centre of a regional qld town (bundaberg) I have signal for about 10% of the time, if I drive 5kms either side of my town I drop all signal. Its scary and frustrating asI'm a young girl and I have to drive out of town for work on a regular basis and if I break down I'm screwed! As soon as my contract is done I'm done with Voda-no-signal!

A member with the vodafone for as long as I can remember, however has become a joke. I even signed up my partner with the provider mid year... Pic text are now randomly taking up to 2 days. ... I resigned with Vodafone before the issues started and now can not use the iphone when i need it... If i had waited a month or so, i would have switch to a better provider.

I have people trying to call me when my phone says I have full reception and they recieve a message saying this person is unable to recieve calls, I have a plan live in the city. Telstra has full reception when in the exact same place. messages will take at least 10min to come through if I recieve them. Some days I will wake up with no reception when I had it there the night before. VODAFONE SUCKS

As a QLD public servant my phone is a very important part of my safety equipment, I cant even get service inside my work place which is in the centre of a city, let alone 5kms from the CBD would dearly love to brake my contract to switch phone companies.

Well, vodafone is bad. But it's all the carriers. Walk into my house wig Optus, drops out. Within 10 k of the CBd I can get service in patches. Out of that area. Nothing. Occasionally one bar. It's also slow. Only good Carrier os telstra but their prices just arnt reasonable for everyday customers. Australian carriers need to wake up to themselves.

Not being able to have "Bars" to call out or text out. Complained to Vodaphone and was told by a staff member who we spoke to face to face, "To find another provider". Sounds a bit like I have you, sold you a mobile phone, now F*** off! we don't care.

Late messages sent and recieved.
Late voicemail sent and recieved.
Phone calls not connected properly.
Wait minutes for calls to connect.
Phone calls not even recieved at all. ie. people call but the phone doesnt notice.

We live on the coast, we have never got any service here.

There should be a BIGPOO,com site as well as this Vodafail site

I had many calls fail and messages sent arrive to recipient days later. I have spoken to vodafone who advised that it the iPhone problem. I have chained sp for two numbers and not once have I had a Prob. Not with calls or messages unless I calling vodafone numbers. I have 6 months left on my final contract and will them change to another provider

i hardly have ANY reception anywhere. even in built up and fully developed areas such as University of QLD St Lucia, i am only able to get a maximum of 2 bars, and struggle to connect to 3G. constantly having to turn my phone on and off, since it randomly starts to display 'searching' out of the blue. so much for 98% coverage. i hardly believe that i always happen to be situated in the 2% of australia that doesnt have vodafone coverage. vodafone can blow me.

I have been a customer of Vodafone Prepaid Mobile Broadband for more than a year now. I thought there was a problem with our rental unit that's why my internet connection always dropping out till I tried the Telstra service last week and I watched the news yesterday about Vodafone poor service. I really thought that the problem was our apartment we are living in and we will still experience the same problem whatever broadband network we use.

I bought the vodafone mobile broadband for my wife's use in her studies and to get in touch with our families abroad. The Vodafone store staff in Sunnybank where I bought it said that they have good broadband reception in Algester area where we live so there's no problem using their service. On the first month, their service was not that poor but as the days went by, it became poorer and poorer which made me think that I had problem with the rental apartment unit we are living in. Everytime my wife has uni assignment, we just go out and drive to her sister's place which is 5 minutes away from our place to use their Bigpond broadband service because we cannot rely on our Vodafone service which keeps on dropping off. Till one of my friend dropped by last week bringing with him a Telstra prepaid broadband which I tried and worked well. So I immediately bought the following day a Telstra prepaid broadband which we are now using. The pain and shame of driving to my sister-in-law's place to use their broadband and staying their till midnight or later just to finish my wife's assignment is now over. From now on, we will never use Vodafone services anymore... JB

I moved my plan from telstra to vodafone as they assured me i would have good coverage... even did a coverage search on my area and guess what!!! FAIL FAIL FAIL!!!! My calls drop out, i dont receive my sms or voice mail for hours later. I feel very cheated

i don't have a home phone so i rely on my mobile for everything, my son has a medical condition which requires constant contact with hospitals and his school needs to contact me if anything happens while he is at school, my phone cuts out all the time often having to call people 5 or 6 times, this is not good enough and i'm worried that one day somethimg might happen to my son and i wont be able to call anyone, we are all paying our bills and not being able to use our phones enough is enough.

Husband and i have been a reliable customers of Vodafone for over 10 years, On 4th Dec, We decided to upgrade our phones, went to the Vodafone store and signed up on another 2year contract,since that day i have had 3 replacements of the same phone and my husband has had 2. We had enough, After being on hold for 40+ minutes many many times, (one time over 2 hours) told customer services that we want to change handsets completely they said go back to the store, and when i get to the store they say they cant authorise that and we have to take the phones home and get the customer service centre to send out new (different) handsets, customer services said because we got them in the store we have to get them to change the handsets , am getting the major run around,... have 2 phones and cant use them, but are still getting charged for contract, said cancel the contract, keep the phones and was told i would have to pay out the contract.
The customer service centres and the stores are pathetic... left hand has no idea what right hand is doing, VERY VERY POOR FOR INTERNATIONAL COMPANY...

WHERE DO WE SIGN UP FOR THE CLASS ACTION

Poor or no reception, sms messages take longer than they should to be sent or recieved.

Difficult to even get coverage, then there are drop outs mid conversation. I recieve text messages & voicemail messages days after they are sent, and my contacts advise they recieve my messages days after they are sent, as well. When I text to ask for an account balance I get no reply, uncanny because I am constantly getting "check service" appearing on my phone. Lucky for me I am a prepaid customer - they lost me as an internet customer earlier this year, and they will also lose me as a telephone customer as well, the service is just not good enough.

For 2 months all my calls went straight to message bank and had no notifications of these messages. I was running a business at the time and as i did not recive any calls this ruined my Business lost 90% of my clients and i am now bankrupt.

I have a 24 month contract with vodafone for my new iphone and can barely even use it seeing can't get receiption half the time and calls constantly dropping out. I've also got the internet with vodafone which took me about an hour to even connect to post this message!! Won't be going with them again.

Tried optus not much better Telstra ok so now I have 3 mobiles and costing heaps

After switching to Vodafone in August and within 4 weeks of using their network I knew I was in trouble. I have tried to call Vodafone since end of September 2010 and have had absolutely no success. The 1555 number is Moombai and they have absolutely no idea of how to fix the problem. When I try to explain that I have no service on my phone in MANY areas of the Gold Coast they cannot relate because they don't know the areas I am trying to explain.

I have been on the phone 5 times for over one hour each and with a promise of them "escalating" my situation and a call back within 5 days. Surprise, surprise never have I received a call back. Their solution was to manually search for a network each time!!!! Another solution pull my phone apart put it back together and turn it on - "What happens?" - NOTHING!!! Use my sons phone and maybe mine will come back on in a couple of days - uuum he is with Vodafone too.

I called the Australian line of 13588 (by accident) - and they too promised to escalate my problem and a call back within 5 days. The latest "5 day turn around call" expired on Thursday 23.12.10. Absolutely, positively get back to you - GUARANTEED! Yeah right!

1555 do not call you back and they keep you on hold for a minimum of 1 hour.

I know I have lost business due to the lack of service. I am on a 2 year $99 per month plan and am only 4 months into the plan. I can't use the "unlimited" access to the internet because there is no service. I don't have enough "bars" to make a call and can only text or email.

I reported my issue with TIO last Monday 20.12.10. I also lodged a compliant through Vodafone website on Monday with the promise of a response within 5 days which expired on Friday 24.12.10

I want OUT! And I want compensation for port out charges they were supposed to cover from the previous network of $1,500 - we have 9 mobiles between my husband and my business.

on top of the phone drop outs and lack of reception, we have also been receiving sporadic phone bills - yes they arrive when they are due (of course, when they want money they do everything), but the amounts are varied considerably. Hubby and I are both on a $49 cap, which i think gives us around $310 worth to play around with, which none of us even come close to reaching and now we are getting bills that are $0 amounts, then you get a double bill and now a $500 odd bill!! What the???? Yet when you call someone, they just bum steer you onto some one else. I dont have that sort of money - i have just had twins and am not at work currently. Definately wont be going through vodafail again.

i was sent 2 picture messages on the 26/12/2010 i recieved them at 12:31:32am on 28/12/2010 i am prepaid and not after money i just want to be able to recieve my messages at least on the same day.I also have problems with staying conected to the internet i have lost count on how much time i spent just trying to log on and when i have tried to download a song or picture i get charged for but cant recieve the item i have paid for i really just want a servic that works and i have been with vodafone for nearly 5 years now and the service has become lousy in the last 2 years i hope everyone with vodafone gets a working service

alot
reception, failed calls, no service, no 3g, no internet, pointless having a iphone, i get crackling noises constantly, been over billed multiple times & 80% of the time when some one try's to call me it goes straight to my msg bank, what tha hell is this shit......
get your shit together vodadick.
vodafone you piss me off, i want out, & im not paying my bills you muthafucka's

have been with vodasuck for many years in the last 6 to 12q months the has gone to pack big time.terrible coverage with no service most of the time, calls dropping out and sms's not arriving until days later if at all.

Bought a prepaid broadband modem in July 2010 which only got access 5% of the time and them only for a minute or so then drops out, after 6 calls to vodasuck and going through the same things every time it still would not work so gave it back and cut my loses.

I have been with vodafone for many years and have experienced many of the problems others have mentioned (Call drop outs, late txt messages and in some cases no service). I work as a Traffic Controller and thus i recieve my jobs on a daily basis and thanks to Vodafone i sometimes miss vital calls which means no work etc. The latest thing to happen to me really got me mad thanks to Vodafone Customer Service, I was travelling home late one night on the m1 on queenslands roads when my car broke down and miles from a service station so i called Vodafail Customer Service for a number of a 24 hour towing service so i could get the car home when the smart ass lady on the phone told me to look in the yellow pages and then hung up on me ( I'm stranded on the highway, this is why i called).This lady did not care about me which is why i hope she ends up stranded on the highway, hopefully near belangalo state forest and why i will be changing telco service providers.

It is just silly cus today i tried the internet on my iphone 3GS and i could not connect but my son who has a LG KU990 the very first model got on to th internet in under 2 minutes and my phone cost 3-4 times more every month and my son phones which will work when it wants too so vodaphone u fail me so much u can forget about me being a good person to u ok thank for creating vodafail

As soon as I drive into our suburb Pacific Pines or the 'Black Hole' as we call it. I get no reception at all. Being a nurse at the local hospital and needing to be contacted I was forced to put a land line in my house. I couldnt even get reception to ring vodafone and tell them what a bunch of useless pricks they are. As soon as my contract runs out they have lost me.

I can not get any coverage inside my house and when outside if I move around, it drops out. To connect to the internet is a hopeless exercise and my lilit will never be used. SMS and voicemail messages can take 2 to 3 days to come through.

I had a contract with VF but I cancelled my contract and have a bill to pay out. Every month I would have large bills, and then have to spend hours on the helpline to correct them- and then pay for the helpline call. ( a few times it wasnt 1555) When i asked to cancell my contract they took it as cancell my number too, so that took a week of endles waiting to clear up. Then to exit my contract there was a $950 bill to pay - which was corrected by the ombudsmen.... but my point is that I shouldnt have to pay it out because they didnt deliver on the contract.

I believe vodahone and three are one in the same. I singed up with 3 to get a 18cent per minute no flag call service. I was also told that 3 could access the the 3G telstra network if their tower could not deliver the reception. This was a lie. I also have a telstra 3G phone that I operate as well. The service difference is chalk and cheese. I have to divert my 3 phone to the telsta mobile to get incoming coverage. I try using the 3 network for outgoing calls ususlly ending up in disgusting failure. I was in storms 2 weeks ago in Jimboomba and I was trying to ring my wife as I entered the property describing the damage My telstra phone had run out of power. I could not communicate with my wife and vowed th get even with 3 for the lies. I have a Nokia N97 with 3 and a old Nokia 9300 with telstra. The service 3 has offered is that of the dark ages. It has cost my business over 10k in sales in the last two years
George

I recently went to Fiji for 5 days, before leaving I checked my rates on roaming, reset my counter so I knew how long I was talking for and switched off data roaming as advised on the vodafone website and told by staff. I received a text once I landed which said to receive a call would cost $1 per minute yet advice I had was I would only be charged standard call rates, hence I elected to phone back to Australia as it would be cheaper than to receive a call. On the final day my phone had been suspended hopefully they thought it was a security breach yet the numbers they sent me in a text to fix the problem, advise them I had the phone were not working numbers. When I landed back in Brisbane I went to the Vodafone booth at the airport and he had to give me a new sim card but could not activate my phone for outgoing calls or texts. I called the following day and it was re activated but I have a bill for over $2000. $1100 in calls and the remainder in data. I have mananged to get a credit for $866.87 for some of the data roaming but they have not credited me anything back on the calls. My calculations I was on the phone for 4 hours and 30 odd mins and even being generous my calls should not of been over $500.
As for MMS, forget it my son sent some on Christmas day and I received the last one (I think) at 5.23 am this morning. This is a common problem, as is not being able to use the internet e.g. facebook and twitter are the worst on a regular basis. I talk to another Vodafone customer frequently and when he is on the M5 in Sydney and I am on the Gold Coast his phone cuts out on a major motorway.
The new wireless that is just a joke, I had it work maybe couple days on and off and now am using the old toggle again with no wireless to hook up the other computers in the house.
I have been a Vodafone customer for approx 12 years.

since vodafone and 3 merged the vodafone service or lack there of is disgusting. No coverage, messages not getting thru and battery no longer holding charge. Try and get onto someone at vodafone you talk to someone of little english speaking and if you ask to be put onto someone who speaks better english they hang up on you.

It is just silly cus today i tried the internet on my iphone 3GS and i could not connect but my son who has a LG KU990 the very first model got on to th internet in under 2 minutes and my phone cost 3-4 times more every month and my son phones which will work when it wants too so vodaphone u fail me so much u can forget about me being a good person to u ok thank for creating vodafail

Can't download/upload mobile Internet in my house, must go outside for it to work? Phone calls not going through, phone calls going silent during the conversation, calls disconnecting themselves, messages received hours or days late at times? Changed contract from my mums name to my name and bill is double dipped! Asked for refund to my name and got partial refund, why? this month got 2 bills 1 in my mums name with credit still in there, transfer the bloody credit you morons!!

I think that they are fuking the network cause vodafone are joining with 3 and 3 is the most shttiest network on the face of the planet and im sik of talking to indians no shit they are good at their job but seriously 3 suck dick everyone knows it and vodafone are teaming up with them what bullshit i just started a new plan with vodafail too EVERYBODY WHO IS READING THIS GET ONTO THE ACCC PEOPLE AND THEY WILL HELP YOU CANCEL YOUR CONTRACT WITH NO TERMINATION FEES BECAUSE THIS ISNT FAIR I HATE FONES AND I HATE FONE COMPANIES.

i am recently new customer to vodafone as i moved from optus to vodafone because vodafone ensured me i had coverage at my home and in my area. i have no reception inside or outside my home, text and mms do not go through at all sometimes hours and hours later some phone calls do not even come through. i sat on the phone on hold to vodafone for 2hrs from person to person and then even more stupidly i was getting passed from department to department and to tech support i am tired of speaking to tech support. after winging at them for two days in a row i got told they would give me three months free minimum mobile service and if at the end of the 3mths if i was not happy still they woulde let me out of my contract. yet i have to put up with this for three months till someoen works out how to fix this. NOT IMPRESSED VODAFONE WASTE OF TIME I SHOULD OF STAYED WITH OPTUS.

my reception is crap 80% of the time takes for ever to send a text and to get on the internet phone calls which ive never heard ring could of missed on a sale as wanting to sell a camper trailer there was no missed call on my phone just that the service was'nt there sick off speeking to indian mongs which u can't understand

I recently purchased the iPhone 4 on a plan with Vodafone. I was told that I would get service in my area that I was in, in fact assured I would. Yet when I returned to Talbot Vic I had no service. This annoyed me to no end & I was extremely upset. I tried contacting them several times from a landline phone yet to no avail was cut off all the time. I want to get out of the plan & return to Telstra as I really had no problems with them in the past, just that Crazy Johns had iPhone 4 in stock & they had a better deal om plans for calls/sms etc. Thinking about it I should have just stayed on Telstra. My calls on Vodafone drop out all the time & I cannot connect to the internet. I was even at Melbourne Airport & still couldnt get 3G service to connect to internet. Why did I change why did I not just stay with Telstra??? Now I am unhappy in a 2 year plan that I would like to cancel. Vanessa QLD

my reception is crap 80% of the time takes for ever to send a text and to get on the internet phone calls which ive never heard ring could of missed on a sale as wanting to sell a camper trailer there was no missed call on my phone just that the service was'nt there sick off speeking to indian mongs which u can't understand