In the Melbourne cbd it started raining and my phone did not gave a signal for 2 hours. I wonder what I'm paying for. This is a common occurrence. I'm going to ring them now and ask them what the go is. Do not go with Vodafone, what's the point of having 'infinite calls' if you can't use them. Please do not use Vodafone, it will anger you and they will steal your money. I have one more year in my contract then bye bye Vodafail. 3 g does not even work.

I have a remaining 6 months on my contract and i simply have had enough of vodafone. How can i get out of the contract without paying it out? Can i sight the recent "privacy issues" over Christmas?

call drops out on the freeways.
don't even have connection when I am at home.

my mobile just drops out in the middle of calls it's like this I am going to change dealers

SINCE PURCHASING A MODEM OFF CRAZY JOHN 2 WEEKS AGO,FOR PREPAID, BEING VODAFONE.SINCE USING IT ITS CONTINUALY DROPPING OUT & THE KBPS ARE UP AND DOWN LIKE A YO-YO, TERRIBLE & IT IS USING UP TWICE AS MUCH TIME TO DO MY WORK.HOW CAN WE GET THIS PROBLEM RECTIFIED? AND WHEN CAN IT BE FIXED? WHATS YOUR LATEST NEWS FROM VODAFONE? THANKS, SCOTT

i am with 3, and since vodafone took over, i have between none and 1 bar whilst sitting at my desk in the northern suburbs of melbourne!!! i lose all service going past craigieburn, and again when i get to beveridge on the hume highway. during this time of no service i pass 3 mobile phone towers!! i am sick of looking at my mobile an iphone, to see no service or one bar, and having to walk around my office to get reception.
this was not an issue before vodafone took 3.......

Data services not working. Mobile network status is stuck at 'turning on.'

My pocket wifi disconnects from 3G constantly and is slow

I was a happy 3 pre-paid customer, and even though some areas had poor reception, at least it worked well most places I needed it (work and home without roaming on). Since the vodafone merger, it has become incredibly unreliable and does not work at home or at work - with or without roaming. Shocking how it could go downhill so quickly. Switched to an alternate pre-paid vendor. (Never trusted post-paid since I was with One-Tel)

I have been with Vodafone for at least 6 years! Up until mid June last year coverage/calls/sms were all fine... Particularly over the last 6 months I have had consistent problems with delayed sms, calls dropping out, broadband coverage both on phone and computer were horrendous. Whilst not on contract I persisted because it was easier however the frustration at paying for a service Im not getting really pisses me off. I swapped to OPTUS today! I can make calls, load pages almost instantly and send and receive sms without any problems.. Enough is enough Good bye vodaFAIL

Texts not being received by people I've sent them to.
I've received texts that have been incomplete hours late.
Calls always dropping out. outside/inside no matter.
Bad customer service when calling up.

I cant send or recieve any picture messages! Reception is always bad and i get voicemail hours after a person has left a message. Very bad for my buisness!
Only 500mb of data when it was clearly advertised as 1gb but they get away with it because i get 500mb of navigation. I dont need it i have a navman in my car!!!! You would think the salesman would have told me. Doing my best to get out of my contract. Vodafone sux!

3G internet is Sooooooooo slow on vodafone! I'ts like dial-up!

I have come back from overseas and had my service reinstated - however I have moved from Melbourne inner city to approximately an hour out, and now receive no service at ALL, despite being assured that it is covered. I have been told to switch my 3G to 2G - to no success. I have been spending time in Daylesford, Kyneton, Mornington, and Rye to NO SUCCESSS! Help! Anybody got any solutions?

I have been a happy, loyal Vodafone customer for about 8 years, up until all of these problems they've been having lately.... I have experienced terrible service, overpriced bills and complete loss of coverage, all in the last 6 or so months. And for all of this, I have not experienced one offer of reimbursement!
For this Vodafone, I will not be signing a new contract with you come October.
I actually am looking forward to switching telecommunication companies!
You have been a big fat fail in this one Vodafone!

sick of their crap pre-paid mobile broadband!! Hard to tell what my usage is!! Coverage is utterly hopeless, always dropping out!! Cheap caps due to shit broadband!! Time to relocate!! HATE VODAFONE!!

bad bad bad

i am on the phone with customer service and i keep getting disconnected, timeout of conversation, dropped calls...a big joke

I cant believe i live in the inner suburbs of melbourne and work in the cbd. today i cant retrieve my voicemails and in general i always receive my voicemails hours later.

additionally i always seem to be on one bar of service no matter where i am!

i can never connect to the internet and when i do its always sooooooo slow!

its ridiculous! cant believe i pay nearly $100 per month for this service!

prepaid phone mess, and prepaid pocketwifi mess. Dropped calls continual, continual dropped or poor connection.

We cancelled our contract with Vodafail, paid the closing balance by direct debit (verified by bank) and have Vodafail going after us with debt collectors still.

I came from Optus around three months ago with Vodafone, WiFi Pocket and Mobile broadband dropped so frequently that make me sick .Tried Calling 1555 but cudn't fixed and they said go to Voda Shop , Went there and they said they don't have technician today so come back later , will be going tomm. and let see ....

My contract is with 3 Mobile (Hutchison), however since the merger I have received messages from VHA stating my last bill have come back "direct debit declined please pay your outstanding invoice". Upon checking my bank account online and noticing the debit from VHA for the exact amount as stated on my monthly bill, I decided to confront my bank with the issue. The teller advised me that the funds had definitely been direct debited from my account. After being shoved between departments for the best part of an hour I finally was given the correct number to fax the statement too. Unfortunately this entire waste of time had to be repeated the following month again due to the incompetent staff and computer system "Vodafail" employs. What a shame that 3 Mobile (once a company that worked seamlessly without any major issues for me) has tainted its brand by merging with this poor excuse for a Telco.

No reception around my home or at my workplace. Voicemail messages turn up days later to calls I never even knew I missed (BECAUSE I HAVE NO RECEPTION). A million black spots along the main freeways I drive along (Concerning in case of car emergency). Complained to Vodafone, was basically told "It's a blackspot, and I can't tell you when it's due for upgrade" Website says the area was upgraded in January. Blackspot is not noted on their reception map (Very misleading piece of crap that is). Have made numerous complaints with a "Too bad, too sad, we're sorry though" sort of response. Just reported them to TIO today to help me resolve this. Gahhhh, they make me so mad!

In the past 2 years they have deleted my on-line account for no reason and I cannot create a new one, they have cancelled my Voicemail 4 times (again without reason) and diverted my calls (without my consent!) to some random guys number. WTF, Vodafone?! FAIL!

phone is not sooo bad but mobile broadbrand?? are you having a laugh...couldnt even keep a connection long enough to order a pizza last night...given up trying to do uni work at home...sort your shit out!!

Voicemail message received days late, several episodes of being unable to make/receive calls & SMS (plus the sms meltdown on 24/4. As i am sitting here at my desk writing this I have gone from 3 bars of reception, to 1 to 'searching.' Just got off the phone to Vodafone tech support & my call failed twice, they had to call me back.
I live in inner Melbourne & the Vodafone coverage map suggests I have excellent reception inside & outside of my home. I think NOT!
#Vodafail!

voice calls not received even though phone shows signal strength
voice messages recieved 2 days late (only after turning phone on and off)
sms messages not recieved

get a call from vodafone trying to renew my plan ? i don't think so

friends having same issues

My reception is really POOR even though we live in the city. My calls drop out all the time to. This is so ridiculous.

Just got a bill saying I have an overdue payment yet it says payment is due on May 13th! Also got a debt collection letter on their behalf. In addition they have billed me for a period which they said they were going to give to me for FREE because of their awful service which I complained about in the first place. Wow, Vodafone. I complain about your terrible service, you agree to give me 3 free months, I receive an OVERDUE BILL which says the payment isn't due for another 9 days PLUS a debt collection letter- THANK YOU... not!

have not been able to receive sms for a week now. is this happening to anyone else???? wont be paying vodafone this month, that's for sure!!!!!!!

Charged me $620 for no reason.
Called them up and they say that they are tracing up the issue.
Seriously what the hell. This is bs. Still waiting for a reply from them
In no way am I paying for that false bill. It's just not right.
Vodafone, I am disgusted.

Charged me $620 for no reason.
Called them up and they say that they are tracing up the issue.
Seriously what the hell. This is bs. Still waiting for a reply from them
In no way am I paying for that false bill. It's just not right.
Vodafone, I am disgusted.

Poor reception which restricts access to internet, downloading emails and online games drop out ALL the time. Makes it exceedingly frustrating to carry on a business using Vodafone as a carrier. Bring on the iPhone 5 and I'll be heading back to Telstra.

GOD DAMN IT VODAFONE... your mobile broadband has gone from worse to horrendous in the space of a week!! takes 5 minutes and 4 reloads to even get ONE page to load... So happy to be rid of you at the end of the week when our new internet connection starts!! GOOD RIDDANCE!! WORST COMPANY EVER!!

Couldn't access 3G internet on my iphone at the MCG in April, then could not send or receive text messages on Easter, then to rub salt into the wound Vodafail failed to deliver text messages to me on MY BIRTHDAY last weekend. Then suddenly a few texts came through (late) then I had NO SERVICE for calls or text messages for the rest of the day! Need to break this contract and get on a network that works!!!

Unable to pay bill on vodaphone website, this is the second day in a row which I have attempted to pay my bill and it is stating that they are unable to retrieve information at this stage. Seriosuly frsutrating!!!!!

I've got pre-paid wireless internet with Vodafail and up until recently, I didn't really have a problem with it. The past few months, the connection drops out continuously and repeatedly and it means I rarely use my laptop these days out of pure frustration! I pay for the service and don't end up using half of it. Annoying!! I would never use Vodofone for anything else in the future.... ever.

My partner was with them about 4 years ago, and ended up having his bill go through to a debt collection agency after a disagreement over plans. He ended up paying too much and was left with a credit of $400. They're now saying, after a year of trying to get his money back, that they can't find his account. They're so quick to cut your service and send menacing letters if you're a few days overdue, but as soon as they owe you money, it's impossible. I myself left 3 because of a similar thing and am still receiving phone calls from them asking if I'd like to return to them. It's ridiculous that they're even still able to operate as a business. Vodafail indeed.

Yes they may have the best deals but how long can you put up with shitty reception, calls dropping out and all the rest. Biggest mistake I've made, wish I knew about this site first I wouldn't be in this mess. Calling them tommorrow to cancel the contract, can't handle it anymore, makes me angry. :@ :@ RAGING WITH ANGER :@ :@

i get little to no reception where my family gets reception everywhere. my sms messages are delayed. along with photos being sent, i was told that i would get reception everywhere 3 does. I DONT!
they charged me around $20 for starting with vodafail to put me into a "billing cycle"

everytime i am on the phone my calls drop out, or i have no reception at all, even though my phone is saying that i have full reception. Then when i try and call back the phone i am calling states that the phone is not in coverage

10 minutes out of Melbourne and no coverage. In Melbourne the calls are dropped continually. It is annoying when it is a private call, outright unacceptable when it is a business call.
This is not to mention the drain on the phone battery due to poor coverage & the phone always searching for service

Dear Vodaphone, you suck. How is it you think it acceptable to offer the absolute cluster f@#* of a service you peddle to your suffering customers. Dropped calls, intermittent web access, delayed SMS delivery, you name it - that is when your "service" is not in a state of meltdown.

How kind it is of you to offer free SMS messages between 8AM and 8PM this Sunday in response to yet another outage shared by all on Easter Sunday.

Thank-you, but with all due respect you can take your free SMS's and shove them. If you really want to impress me, try taking the revenue you plan on forgoing with these useless free SMS's and put it toward FIXING THE BLOODY PROBLEM!

i signed on with a $99 a month contract for 24 months, which ended up being around the $110 mark. My ex and i split up, leaving me with a toddler and baby on the way, bills, rent, food, nappies and everything else to pay for ON MY OWN. i rang vodafone wanting to change plans, since my bill was being paid off and i was attempting to get on top of it. but since every month new charges were being put on (even though i couldnt use the phone) i just couldnt cope. they ended up charging me around $400 to switch plans, and giving me no sort of help other than that. i do realise i signed the contract, but all i asked for was a little understanding since i am attempting to make things right. i hate vodafone, should never have signed with them, but in the end theyre all just as bad as each other...

I was told i had coverage before i signed up for a 24 month contract, i have a new galaxy s. I live 30km from geelong and 50km from Ballarat, i can't make calls or send pxt messages and hard to get onto the internet. I have only had this phone for 4 weeks. Very frustrating indeed as i can't keep in contact with my children or my sick mum.
Not Happy at all, is there anything i can do to fix this situation.

No internet connection all morning. Had a big struggle just to load up Vodafail to see if anyone else had same trouble. I'm in the heart of Melbourne on Crazy John plan. Si

I've been having speed and connectivity issues with my mobile broadband for almost 5 months, only been staying with them cause they keep waiving my bill each month when i ring up to complain, I have actually been with them for almost 12 months now...The stupidest thing is, i'm using a usb dongle in my computer and they have been trying to ring me on my broadband phone number LMAO Keep getting TXT msg's that I have a NEW voice msg... VODAFAIL!!!!

No one can call my phone and it comes turned off if someone calls it while if i look at the screen on my phone it has full bars..hmmm this is bit messd up i had the same thing near new years and that lasted for about 5days, i hope this one doesn't last for as long as a period as the last one did. atleast if the service goes off so should the bars so that one knows there is no service but when you can't receive calls with full bars it makes it quite impossible for anyone to get in touch with you.improve before you bust into dust..

adbOne Alan Evers-Buckland
@ @Vodafone_AU My credit card were illegal used the under the name of VODAFONE TULLAMARINE is this due to there resent hacking ?

Makes me very unconvenient in communicating with my family members, friends and clients. It also potentially hurts my business.

I have a Vodafone 3G SIM installed in a Huawei u5832 modem that I got on a plan with Virgin (Optus 3G reseller), it always worked fine were I am in Black Rock with Optus/Virgin. Vodafone is unbelievably appalling, data transfers just stop regularly even though it seems to have a good signal, I have to manually disconnect and reconnect the 3G connection every 1/2 hour or so, random network 'ping' tests to yahoo.com show more than 25% packet dropouts and wildly varying response times, best is about 350ms, worst (when it doesn't actually timeout or disconnect completely) is over 3500ms and it's usually about 700ms, more than double Optus. Have to say that Vodafone 3G is absolute c**p, I will NEVER use them again when my credit runs out and go back to Optus or one of their resellers.

One Sunday of free texts is the most disgustingly poor 'apology' for the network crap that I have had to put up with. Counting down the days until they are no longer in my life.

OMG had next to NO download speed for almost two weeks, with many claims of it will be better very soon... TOO LITTLE TO LATE MORONS!! Our telstra service arrives next week... BYE!!

Dear Vodafone/3,
I would like to say I hate you and your staff at the 3 fountain gate stores which served me today. The first store told me the second had one on hold for me, the second had no idea what I was on about when I told them what the first said, and the third was downright rude. I also do love waiting in lines for 30 minutes and when visiting the third store I was told this store doesn't have that and then turning their back on me.
Then customer care releases my call twice! Third time I ring back, he offers me that I can buy the cheapest handset available and they will credit the amount to my account. I then said that does not make use of what I am paying for does it, and he had nothing to say. Fair to say Im angry.

I have just switched from three to vodafone due to call drop outs. I am guessing i'll get the same results from vodafone. Three gave me 6 months free which also applys for vodafone. I contacted the TIO so i guess that's why they gave me the 6 months free but they were prepared to cancel my contract. Contact the TIO and you'll have no issue getting out of your current vodafone contract. Richie

I'm trying to find the status of a phone I sent in for repair almost 3 weeks ago. I can't get a phone number for the store I dropped it off at from their website, so I have to use the call centre number. The person I speak to doesn't really know what to do, so asks me what the phone number of the shop is - UMMM THIS IS WHY I'M CALLING YOU, BECAUSE I CAN'T FIND IT ANYWHERE. They suggest I drive into the store in person and when I inform them that is not convenient they suggest I ring up a shop nearby and ask THEM to give me the phone number of the phone store. EXCUSE ME? DO WHAT???
Seriously.

My work vodaphone phone works very well at work for voice and data... but at home I have to stand in the front yard to have any chance of talking on my mobile... The country coverage is also very poor. When it works it works well, its the coverage that seems to be he major issue. Someone needs to do an Android or iPhone coverage map App... where you could use a smart phone with location services and map the signal strength and upload the data anonymously to a central web site ... if it was done across all carriers you could CLEARLY see who is better and where... it would REALLY keep them honest and show when improvements were made etc...

I was told that I would have service at the location of my holiday home at the beach and then bought 2 mobile phones. You guessed it... we dont have service at all. Apparently what I was told by the sales guy was incorrect and now I have 2 phones that I cant use for 3 months of the year.

I was told by a Vodafone representative that the reception would be as good as Telstra anywhere in Victoria. "WRONG" I travel to the high country quite often and have no service. I work in east Melbourne and the service is just as hopeless. will be reverting back to Telstra when contract ends.

Have an internet stick. For the first 5-15 mins it uploads at high speeds BUT no download. When I do get download it drops out every few minutes. It is even slower since I installed their update a few weeks ago.

Also since installing their update I have had an increase in the amount of spam I am receiving.

I was told that people on high cost contracts get first priority - Why? If you pay for a service you should get the service they advertise OR Vodaphone should state in their advertising that some customers on low cost plans will get inferior service.

They have charged me $1290.00 on my recent 2 week bill for failing to inform me that when i upgraded my plan, it didnt start the day i signed my new contract on the 16th April 2011, that the new plan actually started the day i signed my old contract that had run out on the 25th..!!! How does that work when i signed a BRAND NEW 24th Month contract with them on the 16th, why is it based on my old contract date?!? No one told me! No i am fighting with them to not pay it! Have been with them for 8 years and no problems now this!! GRRR

I can't even get proper connection at home without going outside to make a phone call.

Baiscally It goes from no service to 3 bars of 3G. at my girlfriends place i get no service at all...
I pay $70 a month for a service i dont even use because i have no reception.
Thanks Voda

1) Poor signal reception even though i live 10 kms from the city centre.
2) Never connects to 3G, always on roaming so they have charged me excess fees
3) I have internet plan but could never use it because it never connects to 3G signal.

i can be in my bedroom and have no service, but as soon as i move out to the kitchen which is only about 10 foot step i receive 1 to 2 bars.
i travelled all the way to yanco NSW back in March and receive no coverage what so ever on the the way there and on the way home.
I can down to safety beach Vic and we recieve to coverage once again, even the same when iam in carrrum downs or seaford.

i will be changing once the contact runs out in june and never going back

I live inner city Melbourne and my wireless internet reception is junk...refuses to load pages, constantly shuts down and sends me an error message and - on the very rare occassion it does work - take approx 10 minutes for the requested page to appear. Two calls to Vodafone and nada. No explaination, no plan of action, just a condescending "have you tried turning your computer off"

Dropped calls, missing calls, shit reception. I've had enough, once this contract expires in three months I'm definitely switching providers!

I left vodafone for telstra due to poor network coverage and customer service. I then received a text from vodafone saying my final bill has been sent to my email adress. I checked my email, and what do you know... its not there! So I called vodafone and was transfered between departments until finally the phone rang... and rang for 8 minutes before someone picked up and hung up on me!

I have been in and out of range for the last few months. Not to mention the 'gliche' on Easter Sunday where I was unable to send a text for a minimum of 8 hours. I need to turn off my phone completely and restart everytime I lose reception. I am simply paying for a service that I am NOT receiving. I have been a Vodafone customer for 8 years and am strongly contemplating on changing providers.

over Easter poor reception no sms call drop outs wtf , we living in Australia or a third world Country !!!!!!!

I have been with vodafail for more than 10yrs why is the reception getting worse?
Shouldnt it be getting better?

Yesterday afternoon April 26 between 3pm and 5:30pm. Couldn't send sms' and couldn't connect to mobile internet on my HTC legend. Basically turned my phone from a smart phone into a dumb phone.

I struggled to get any reception camping around Eildon over the Easter Break, same spot last year l had service, this year zilch..had to wait until l was into Mansfield before l could call - mind you my mates with the other carriers apart from 3 had service.
Been with Voda for 4 years had enough...time for a change

Dropped calls...I am having to call back people sometimes 4 or 5 times. Dropping my wireless network, poor access to internet using 3g network, anything pertaining to internet access basically. Turning phone on and off up to 20 times per day to get coverage and service back (alot of times the phone won't even turn back on!) Not able to receive or send texts and phone calls probably 3 or 4 times a week, for hours at a time.

Dropped calls...I am having to call back people sometimes 4 or 5 times. Dropping my wireless network, poor access to internet using 3g network, anything pertaining to internet access basically. Turning phone on and off up to 20 times per day to get coverage and service back (alot of times the phone won't even turn back on!) Not able to receive or send texts and phone calls probably 3 or 4 times a week, for hours at a time.

I am in Bendigo Victoria and use my mobile extensively for work. I am often in areas that simply have no reception (My Factory in East Bendigo), on the train to Melb, or simply slightly outside the CBD. I get dropped calls, no reception, and the icing on the cake is - full signal and I get an sms telling me to call voicemail. I call voicemail and the time of the message is less than two minutes from my call to voicemail to when voicemail recorded the message. The message is someone calling to talk to me. When I speak to them, I ask if they heard my phone ring and they always state that it went straight through to voicemail. This is most frustrating as the phone had full signal and simply didn't ring.

At Melbourne Airport, dusty little backwater place where mobile coverage cant really be expected. Cannot make or receive any calls even though my phone is showing full 3G coverage. Good work Voda

I have reported 6 delayed "missed call" notifications to Three customer support. They requested the details within 24 - 48 hours, which I did. However 10 days later they told me they were unable to investigate my problem as they no longer have the information - 10 days later!!! I was then informed the problem will be closed regardless they have not been able to determine where in their network the problem is and therefore unresolved. I then received text messaages advising me my problem was being investigated and they will call me to discuss it. I received 3 messages and 3 calls over the next few days in which I was told the call will be closed. Three support is totally useless and incompetent - they can't even get their facts right let alone determine the cause and resolution to their problems. How can they expect to retain customers when this is the level of service they provide and avoid!!

I am locked into another 6 months of total frustration.It took me 4 minutes to down load this page.There must be others with the same problem??? I just want out of my contract so I can get naked ADSL and use my computer again.Calling customer service is a jorney I will not want to take again.

Number was ported to another carrier when family member was enquiring about changing over, without me being there or family members permission or knowlege was left with $700 exit fee. So much for security.

Have had 3 months of "free" usage billed at full rate so have $1200.00 bill. Was told to get user under control and take responsibility for daughters use. Many of the txts are when I have the phone or she is at school and the phone at home. Can't explain, won't try.
Phone got barred and got told unless I paid $680 on the spot it wouldn't be lifted eventhough there was a billing error. I did that and now won't get that back because I've paid it. Can't wait to get onto another carrier.

No one told me about vodafone reception problem before i signed the contract ......now i am stuck with them, i live in point cook area and my phone is always on search of network...really frustrate with vodafone ppl.. and every single call dropped in between..

The worst is the drop outs!!! No reception in South Morang 3752 none at work in Bundoora 3082. Got my phone cut of while overseas because my bill was at $1,000 (which I was happy to pay) but they wanted me to pay 70% to reconnect BUT my billing cycle hadn't ended. Sunday the best day of my life got proposed too and couldn't call or text family members of the great news!!! Did tell my sister b4 te cut off and unfortunately everyone found out through Facebook
Could go on forever but I think I'm ready to sweet talk my way out my remanding 18 months!!!!

I live in Beaumaris and the reception at my house is virtually non exixtent. Poor considering I'm on a 24month contract

Since before xmas 2010 i have endured hundreds of mobile broadband drop-outs. many calls to vodafone and they have credited my account. I was promised by end March 11 the system failures would be fixed in 3170. Not so!! More calls to vodafone and then they stated i should wait another 7 days...which i did. Still NOT fixed. I was then given 3 months free usage and it's now 26/4 and at least the drop-outs have reduced now, but it's still not up to the standard I would expect to receive.

don't get very good reception. Was with 3 and upgraded in Jan of this year and was advised that as 3 was eventually being taken over by Vodaphone that I should go with them. have always had ok service and reception with 3 but now have heaps of trouble as vodofone has very poor service in my area - of course i was not told this when I up graded

When signing up my initial contract with Voda, I debated whether to go with $99 or $149 cap. Was told by phone staff - 'Go with the $149 cap as you can always make it lower if you would like.' 100% direct quote! Two months later, I go into my Voda store to have my cap lowered as $149 is proving WAY too much. Girl says "no worries" and I leave happy. Next bill arrives at just under $2000 - I clearly freak out and call Voda who tell me that is my payout fee. The girl at the store CANCELLED my contract, restarting me on the $99 one, rather than changing it. I am then told that you are NOT ALLOWED to change cap value within contract and there is "no chance you would have been told that by phone salesman," practically calling me a liar. Fortunately, much hassle and time on hold later, the cost of paying my contract out is waved, BUT they would not allow me to switch back down to $99, meaning I had to stay on the $149 cap, which was way too much for me, for another 24 months.

were to begin...
i have been with vodafone for almost 8 years now and i have never had a problem with my pre-paid account which i just top up every 3 or so months. but it was late last year when one of the 'brain dead idiots' at vodafone thought hmm we aren't making enough money so we will merge with 3 change everything on the computers make LARA 250% more annoying make all calls to customer care go to some indian guy who doesn't understand a thing make you wait on hold for at least an hour then hang up on you (yes hang up, i am one of the lucky ones in geelong who actually has reception 90% of the time) transfer you 101 times only to be transfered to the nokia support centre and finally back to lara who says "we are unable to help you with your call today please try calling your local vodafone store" *calls local vodafone store* sorry we don't have anyone here in store to help you at the moment call 1555 where lara can help you.
do i need to keep going.... ??? vodafone stop being gready and go back to the way you were 3/4 years ago where everything worked.

Purchased phone through Crazy Johns, service provider Vodaphone. I insisting I must have service in my area of Rochester Victoria. Told me on contract signing I have perfect service in area. When I get home discover NO service unless I travel either 30km north or 55km south out of town. Repeated contacts with company useless to the point of even being hung up from twice! Only support was to replace phone card! When I queried lack of service & them NOT honouring their requirements of the contract was told they would look into it and call me back. Not one return call recieved! Even though I made repeated inquiries. Got the same response. So I sSpoke to Ombudsmen who told my Not to pay bill (under time alloted- get service fixed) Instead of dealing with problem and providing decent service, contract cancelled and demand for full payment of contract handed to debit collection agency without my knowledge. Was repeeted hassled daily by extremely rude and demanding collection agency staff saying "YOU PAY - YOU PAY" then threatening me plus saying will take legal action! I am at the point I don't answer my phone unless I know the number/person calling. Vodapone (Crazy Johns) will no longer deal with me saying it is in the hands of the collection agency. The collection agency has since placed a 'black' mark on my credit reference file, which until this happened I had a perfect credit record! All I wanted was I service that worked! Then I'd happily pay. Not now.. Had enough. This is highway robbery and this sort of action cannot be legal let alone ethical. But I guess they have no ethics?

The single most worst mistake i have ever made in my life.I never should of left telstra. I can't stand VODAFONE. I hate my phone. My boss hates my phone, my family hates my phone & my friends hate my phone.Drop out, drop out again, drop out. I live 2 and a half minutes walk from the centre of town in the suberb Boronia in melbourne the 2nd biggest city in Australia and i have 0 to 1 bar of coverage all the ------- time on my phone.Pockit wifi just as bad. You have lied and fooled everyone with your faulty advertisements and are selling a product that is not even real and with not enough infustructure installed to supply what your selling and i no cause i install dishes and phone pannels around melbourne and i should have known better. Im a fool for not doing my homework, lesson lernt.I spent 1 and half hrs on hold from custumer service and still diddnt talk to a person had to hang up cause phone went flat and i was furious.All summer the adds were on tv every add break they could get on, selling the test cricket live on vodafone (vodafail) for just a coupple of dollars and had Micheal Johnson and some players on the add having a great time using there phones and i thought that would be a cool idea to watch cricket on my phone so i went and got one.It never happened cause of the scam. They used the australian cricket team to sell there product to the genuine and honest viewers of Australia and we feel RIPPED OFF!!!!!Spent 4 weeks without a phone at christmass in mildura, country victoria a town with 60,000 plus people.Hopeless, unless u sleep in the gutter in the main street in a certain place. Come on this is 2011 not the ice age.REFUND!!

Messages are constantly delayed or 'lost in sending' and are only occasionally received by the intended receiver. Reception is patchy at best. Internet works sporadically. Ridiculous charges to contact directory assistance, as customer help constantly hung up on me.

Once again with the ultra slow so called 'broadband' with speeds of about 12kbps sometimes less takes 5mins to load pages or even the constent dropping out of the service. Very annoying thanks once again Vodafone.

The hand set they gave me has had nothing but problems , internet only works when it wants to , have to reload some pages , calls drop out , most of the time doesnt let me call , poor reception all the time , emailed a few complaints and no replys back , was on hold for ages and they seem to diverted my calls to some other place , right now i cant get on the internet no pages will load , cant even clear privacy data , and my fiance phone wont even let him send text messages , and poor reception as well, so over it going to change when my contract is up

I live in Berwick and I'm sick of going outside at a hours because of no reception inside my house.

Can't send messages

anoying and Iam considering changing carriers

Last year within a year into the contract returned my w595 Ericson phone for repair as the screen fizzed out.....Repaired no problem......Again same issue within the year....Fixed it again.....Then 3rd time screen cacked itself....I went to vodafone Sthland near Kmart. After 3 weeks no call back....So I went down to investigate. I was told that the phone could not be repaired this time. Well I had insurance and It was still within warranty....I still dont know why it couldnt be repaired. I Lost the plot in the store. I told any prospective customers that this co is rubbish and to look out if there was a problem. I demanded a regional manager contact me to resolve the matter. Next day I received a call from a Regional Manager and I explained the situation.....NEW PHONE sent to me.....Out of contract now but still using as I dont have problem with reception....The pain continues with Internet tho as I have one of those mobile toggle sticks thingys you put in your usb port...On contract still and getting poor internet all the time.....Probably in the last year I have had good reception twice at home in Sth Yarra(3 bars)Usually it is 2 bars (poor) If I take the laptop to work in Balaclava the reception is brilliant. Unfortunately I do not use the internet for my job so useless to me at work. I have at least another year to go of this contract so I will try the store first and see how I go