I can never use the internet on their service. It claims to have full 3G reception but never works. My calls are always dropping out and sometimes it says I have no service when in an area i normally get 3g.

Overall, Vodafone is the most unreliable service i've ever used. When my waste of money "bargain" contract is up, i'm switching to a more reliable service.

Unexplainable - Not only VoDAFONE Need To Take accountibilty With THREE as well.Likw wise most of them similar -no customer service

another Three fail

Since the merger of 3 and voda i think we have all suffered!
I used to love voda, no dropouts, good coverage.
now, they just didnt understand the pressure it would put on the network combining these 2 companies and boom!
drop outs in different locations, ring them up and because it is in more than 1 location its my phone or sim!
so i get a new phone. and a new sim.
and there goes the dropouts again.
so i ring with SPECIFIC locations and they STILL refuse to believe there's a problem...
then I see on the news there is a problem!
Wish they had told me that before telling me to upgrade my phone and sim!
TIO here i come!!

I purchased an internet modem which continually failed to reached anything beyond dial up speed. After having enough, I rang Vodafone and discovered the modem I had was diagnosed with a "known problem".

I was shunted around five different people in their call centre (the first operator I spoke to I couldnt understand due to a very thick Indian accent and from there I was department bounced) before being told I had three options available to me to fix the issue-
a) Pay $400 for a new modem and see out my contract
b) Renew the contract on the already faulty plan for an additional 2 years without guarantees I could exit if the service didnt improve and receive a new modem
c) Pay $600 to exit the contract early.

As far as I am concerned, if you supply equipment to facilitate their use of a service, it should work and should be replaced if recognised as a "known fault" of that equipment impedes the persons ability to access the service.

I chose to stay in contract and simply get a new provider of internet. Since then, Vodafone keep sending me letters every month trying to get me to be a customer again. If they had looked after me properly in the first instance, they wouldn't have had to!

could not make calls or receive them for 1 week in December rang vodafone they tell me it's my handset after trying to reset phone nothing happened and they tell me it's my sim card, go into shop and they tell me a tower is out in my area as soon as I left my area bingo my phone works. Did not get my bill by e-mail for this month have e-mailed vodafone but surprise surprise no reply.

constant call drops while still showing full coverage, the classic connection error message..... I WILL NOT BE RETURNING TO VODAFONE once my contract expires..... i wish there was a way out of it without paying... im fed up

I work in the CBD, which really shouldn't be an area of Sydney with reception issues! I'm re-sending SMSes about six times, sometimes can't call out for stretches of up to an hour, will have no data service all day ... I don't have any other phone service, and really need this.

Complained until I'm out of breath, contacted TIO, etc. I want out :(

I've been missing clients calls constantly, and getting their voice messages is almost impossible. No business, no money. How am I supposed to pay for the bill?

the connection and reception is pretty bad at times and the service over the phone is terrible.
If you don't call at 8am you only get automatic voice males or your on hold for the rest of the day!!!!

Nigel..........nigel. Has anybody seen Nigel Daws?

Oh he must be at the cricket watching a failing cricket team as a representative of a failed company.

Oh, the embarrassment!

1) receive SMS's and MMS's 2-3 days late at odd hours in the morning
2) phone shows full reception, however cannot make any phone calls and noone can call me.
3) voicemails arrive 1-2 days late

I complained to Voda and they said it was my handset problem. I know this is wrong as i have changed handsets 3 times and still experience problems. They reset the factory settings and asked me to test sending an MMS to myself - it worked at the time, but then later on didn't.

I have until March 2011 until my 2 year contract ends and asked for a cancellation and they said they need to raise an investigation to see if they will be able to waiver the termination fee. They stated which location i lost coverage in, i said everywhere but they needed an address, so they took down my home location and work location (2 investigations on the network coverage of these locations). I think this is stupid because it is a MOBILE and i am MOBILE when i lose coverage. They should just investigate everywhere in Australia!!!

I am now awaiting them to call me after 3 days of investigations and the outcome would only be waiver the termination fee or not. THIS IS NOT ENOUGH. I NEED COMPENSATION FOR LOST SERVICE. I have made an official complaint with TIO and signed up for Piper Alderman's class action against them.

What i want is compensation for the last year's of lost service and a cancellation without fees.

Yesterday I bought a Vodafone Mobile Broadband Starter Kit for $49 assuming the specs given are correct, specifically that Mac OS X Tiger 10.4.8 and later is supported on PowerPC G3 and G4, check this link out
http://shop.vodafone.com.au/broadband-details/Vodafone-USB-Modem-White#whybuythis
But when I unpacked the modem at home, the installation instructions say that Mac OS X 10.4.11 and earlier is not supported on PowerPC.
When I surf the web I prefer to run Mac OS X 10.4.11 on PowerPC as that is one of the least vulnerable OS'es to rootkits etc, but now I find myself surfing using an old PC running Windows XP. Do wrong modem specs posted by Vodafone on their website qualify as misleading advertising ? I wouldn't be surprised if.

Out of the mess now I hope but last few days in Sydney connection was woeful and caused me to miss out on good times with great people

I'm in Tuross Head at the moment visiting family. My husband and I are with Vodafone and have no network coverage AT ALL, my sister-in-law and my brother are with 3 and they have full 3G coverage. WTF is going on? I thought 3 & Vodafone were one and the same, perhaps I'm mistaken......Currently I'm on hold to Vodafone, fourth time today, first sunny day since getting here and i've been trying to resolve this issue since 10.30am it's now 1.50pm. Meanwhile my family is yelling at me because they're waiting for me to go fishing with them. This is only one of my issues,
i havent written about the call drop outs, dodgy internet etc. What a joke, although I'm certainly not laughing.

I thought my iPhone has been on the fritz for the past 6 months....and I have just now read that its all Vodafail's fault!
My calls have been dropping out going from full service to no service multiple times a day in all parts of Sydney, from CBD to the suburbs. I was already planning on buying a new phone.
VODAFONE....PLEASE PULL YOUR FINGER OUT AND FIX THIS NOW !!!!

Signed up to a iphone 4G plan with a 200MB data limit each month. Every month i have only been provided with a 50MB limit and charging me for additional data usage.

Have contact the customer support centre which is now outsourced from Australia to Vodafone's international centre which have over 1 hour call waits, lengthy average handling times and false promises to fix the issues with my plan!

Extremely frustrated!

Class action and beyond I say!

After being a loyal vodafone customer for many years, i have finally "had enough" with the constant call drop outs, lack of reception, deylayed sms and mms (if i got them at all that is) and in general very very poor customer service (call centre)
So i have gone to another major network now, and am much happier with them, although when i had my number ported from vodafone to the new network, 4days later i recieved a letter from a debt collector with a 72hr demand for $400, thanks vodafone...

Thats just the begining, i also had mobile broardband with vodafone, again had very very limited reception, the connection would constantly drop out, very slow to load pages etc so once my 2year contract was up (i still used it month to month) i decided to cancel my account as i couldnt use the service as desired and wasnt happy paying for something i cant use, so on the phone i got to cancel, after speaking to "lara" and sitting on hold for 45mins i get told that the department i would need to speak to has just closed, so the lady on the phone took my details and claimed she would arrange a call back the next day, well late afternoon the next day and still no call back i get back on the phone, 58mins on hold (i timed it) i speak to someone, telling them im not happy with the service an my contract was up and to cancel the account, i was then placed on hold for a few seconds and was then disconnected!!! I couldnt believe it, i got straight back on the phone and after another 45min wait i spoke to someone, who tried and tried and tried to talk me out of ending my service, eventually they did cancel the service and made the sim card from my broardband stick a prepaid mobile phone sim card and put $20 credit on it as a "good will gusture"

Anothe quick rant about the call centre wich the tellco uses, i personally found it very very hard to understand most of the operators due to very thick accents.

Im so glad im no longer a customer of vodafone and would never go back or recomend it to anyone!

so my cap roled over in decemnber i was givin a data limit and decided to teather my phone to my computer, viewing web pages i was checking my balance by sending an sms to 1512 each time it fail to say i have been though any data. shock came the next day and it said i had been though $450 worth of data when the night before it said i had a good 1gb of a balance. not to menchion i get droped calls and no data anywhere anymore after the three patership. oputs here i come

Continually call with same complaint of nil service unable to use Internet receive or make calls missing out on important phone calls sndcwirh two small toddlers it's very hard yo sit and wait on phone for vodafonevto answer . Then make a complaintvto be told the same garbage all the ti
e. Sick of paying for a service that we are not getting. What a laugh thou to bebtold by them they will re emburse us $20 per phone I'm sorry but Vodafone is in BREACH of the Contract not me !!!!!! Time to change networks We all need to unite

Left Vodafone in 04' due to incorrect billings, hopeless customer service and no support for queries. Returned in October 2010 due to the amount of family/relatives/friends and general contacts who are with them, also due to having my father becoming ill in hospital so i joined a $49 cap with a Sony Ericsson X10i. Had no support from Vodafone in regards to the 3G network always operating in the background of my phone (had not downloaded any apps to operate in the background) but incurred a bill in excess of $400 due to data use. To add insult to injury i have sent my handset in twice for faults such as turning off by itself,not charging off a car charger (tested in various vehicles), the 3G Network operating constantly when not needed and the usual freezing. I received the handset yesterday only to be told the same thing had been carried out to rectify the issues "we've updated to android 2.1"....and surprise surprise, the same faults are now still present in the handset!

I'm now absolutely sick and tired of Vodafone charging me a flag fall every time I have to call my friends back because it drops out. I think they also round up my call minutes to the nearest minute. They also round me up my broadband USB to the next MB every time my internet drops out.

Everyone join the class action with me - Vodafone is a fraud.

Hi, we are a struggling national cricket team with this companies logo all over us. We are playing soo bad, we are starting to wonder if this is why?! We have been trying to get advice from our Indian call centre but they keep transferring us or we get hung up on or sometimes we just can't understand them! We have spent so much time on the phone to the call centre lately that we have no time to train anymore. What should we do?!

all contracts with these criminals should be terminated.The honest consumer should not have to payout for early termination of the contract

Reading the comments on this site - my issues are the same. Constant drop outs, lengthy times where 'no network coverage' is displayed and over all poor service. I have needed to purchase a plug in modem with another network provider so that I can skype people when vodafone coverage is not available. I work in Pitt st Sydney and cannot even get coverage from my desk on the 11th floor (and no I don't work in a lead bunker!)I pay the maximum package for minimal service and support. Not happy

i have been using vodaphone for 6 months now and i wish i never used them...i get constant drop outs,poor reception,texts that take up to 1 week to reach me.
i am in sydney cbd and i still get poor reception...what a joke..
and i always get a indian on the other end when complaining...who can barely speak english.

im on a pension and on vodafail pre-paid.i play poker on line 4 cash. over the past 4 mths the number of dropouts and total system failures have cost me a lot of money which i can ill afford.voda fails response is no response. their opperators are rude,discourteous and down right insulting.they have the unmitigated gall to spend millions on avertising a service they cant provide.surely this is against all rules of fair trading,but no one seems to care.thanks for the chance to ventilate my anger and frustration.

their mobile internet usb is a joke,no connection.
how can i afford to disconnect it,all i wanted was internet connection

We are both using pocketwifi on our laptops and hardly ever get coverage in spite of paying a monthly bill. We're thinking of getting a landline. Would that make coverage better? Hard to know since you have to spend half the day on the phone trying to get through to Vodafone. Give us back what we've paid since you can't provide the service. And how about the inconvenience? It's a busy world. we need the net. That's why we're paying!

my usb internet stick on a 24mth contract is useless.
No connection,i have been robbed

I have some issues with the service from Vodafone as well, but not only with the coverage and calls dropping out but with the level of reagrd and treatment from customer service itself.

Vodafone called me to se if I wanted to renew my contract as mine was coming to an end. The middle eastern sounding lady told me about the new infinite cap which was fine, and then she asked me about my phone and how that was going I said it had a few issues so she offered me a new one I said that I wanted to get the iphone 4 but was advised that they were out of stock and there was a wait of up to 4 weeks so she said that I should get this other phone called the Nokia N8 I quizzed her about the specifics of the phone and told her that if it wasn't exactly like the iphone 4 in looks and capalbility then I wsn't interested in that phone at all. She told me it looks exactly like the iphone and does all the same things but the only difference was the camera it being a 12megapixel as the iphone4 has only a 5megapixel. Had I of known that this camera is nothing like the iphone 4 I wouldn't have even considered getting this phone especailly wehn I got it, the phone was faulty as broken calculator. At first when I got it I was super hessitant since it wasn't what I was expecting at all but decided to give it a go anyway. Once I charged the battery I stuck my sim card in and began my using it, my relationship with my new phone lasted for not even 2 days. Turns out the phone was faulty, the battery didn't even last a day, and it would take a really long time to respond to any commands that I would give it or just not respond at all or if I managed to get to the applications screen and try to open one the wole phone would just go black. So began my calling to vodafone, or should I say VODAFAIL.. I called them every day for nearly 2 weeks sometimes several times a day and each time I'd be left on hold for over an hour waiting and then when I FINALLY GOT THROUGH and explained my situation about how the phone was faulty and misled into getting it the first place, they would only say that I have come through to the wrong department and that would have to transfer me to the correct one, this happened at least 6 times everytime I would call customer service! I have been a customer loyal to vodafone for nearly 8 years and I think I think I deserve better than this! They sent me the phone by courier from an Allphones store and said that if the phone came form them then I would have to take it up with them. So I did they told me it Vodafone's probelm, Vodafone sent me back and forth like a tennis ball wi this faulty phone cos niether of them wanted to take responsibilty of a faulty phone. In the end I finally got through after another 1 and half or so of having to listen to the annoying Lara, to an Australian guy who explained that despite the circumstances of being misled in getting the Nokia N8 I had signed a verbal contract with that phone and that the only thing that they could do was send me out another one. I explained that I wasn't interested in getting another one of this handset and asked that my upgrade to the 49 infinite plan be reversed and I send back the faulty handset to vodafone, and start over. After being told that this was possible by someone else (another middle eastern person) the Australian guy said that the only thin that he could do for me was send me out a replacement of the same handset of the Nokia N8, and if the second handset turned out to be faulty as well only then would they look at reversing my upgrade and sending me out a different phone all together, being the iphone 4 which is what I wanted to start with. The lady that initially did the upgrade was only trying to give me the hard sell on that phone as they would commissions on every phone sold. So now I have to wait for this other Nokia N8 and find out if it faulty and go through the entire process AGAIN! I'm not racist, but it makes me so mad that for a company thats based in Australia, they would have a call centres in places like the middle east, you call them expecting to talk to someone who can understand what they are saying and you can understnad what they are saying but half the time you can't, its total bullox! If people can't speack english properly and clearly then they should be employed in call centres PERIOD. VODAFONE YOU TOTALLY BITE! Your name definately be should be VODAFAIL, you have definately failed me.

only problem with promises of solutions is that they have been as bad as this for me for a very long time.

Failed calls, no service,delayed messages and more. Moaned at apple as this is new iPhone but the problem not with handset. Is there a way to cancel my contract -only one month old.

i exepreince all the same problems with vodafone but its frustrating but everytime i call customer service they usually get back to me as soon as they can and for my troubles they discounted $15 off my bill and then the 2nd time they credited $114 back to me, but it only lasts a couple days then it goes back the way it was and so on..

cant send SMS a lot of the time, it says... GENERIC NETWORK FAILURE!!! Wont refresh my facebook info, it says...... cannot retrieve or some crap similar to that. Al;ready had my phone swapped over as thought that was the problem, but still happening. Very frustrating!!!

I've been a vodafone customer for 10yrs... Never hav I once had a problem with them, that was until a few months ago when my service only works when it wants to, can't make calls or receive calls, can't send of receive txt messages, can't get any signal whatsoever.... Bit stupid when I do alot of work by my mobile phone... Even using the internet I can't connect or it can take a whole day to connect.... I also hav a small child in which I need to be contactable or be able to contact people when she is not with me or if I get stuck.... Twre is not excuse for this terrible service...and when I do call vodafone im sick of listening to "Lara".... All I can say is vodafone is about to lose a loyal customer of 10yrs if they don't shape up and come to the party and sort this out...

In Westfield in Hornsby which has 100% 3G signal, I am lucky to get E signal with one or 2 bars, no way of getting any data download or 3G signal. Even in the Crazy Johns store which sells Vodaphone there is no 3G signal. Ruins my nice Desire HD phone Unbelievable

Vodafone stick your pathetic crap service where the sun dont shine LOOSERS....

I'm using voda and I often can't make a call to my wife which is also on voda network. After walked about 500 m then I was able to call to my wife.
It was afternoon on 27th of Dec and I don't know the network was saturated by the free call within voda and three users. I can't wait the contract expiries next year.

to every vodafone customer

i am always experiencing dropped calls after the first 5 mins the recpetion cuts out and you cant hear the person on the other end and it keeps happening and it gets really really frustrating for example i could be on the line with a company and be palced on hold and its a process and i sometimeshave to wait a while the line just drops it has come to the point where ive thrown my phone at the wall and been so close to just throwing it out.

Using vodafone mobile broadband in newcastle is like taking tickets in a lottery. For 3-4 nights per week you get speeds slower than dial-up (if you can get a connection at all). On some nights you can get a super speed of 256k!! Impossible to get through to customer assistance. If, however, you are prepared to limit your inernet use to betwen 4 and 6am on weekdays, you can sometimes get up to 1Mbps. Absolutely useless and NOT recommended.

Just about all the complaints I have read on this site, I have experienced. Am watching my husband standing in the backyard holding his phone in the air trying to get a signal right now!

So after a few weeks trying to obtain an iphone upgrade through Vodafone, I was finally told that I could go direct to the apple store in Sydney who could do it for me as Vodafone didn't have any stock. It was all done and dusted in about 30mins. Loved the new phone, but as of Sunday my 3G service has decided not to work, I have difficulties making phone calls, my voicemail come in a few hours late and yet i seem to have full signal and the 3G sign is visible. Yesterday I spent a total of about 3 hrs on hold trying to speak to someone who doesn't speak English very well. Not to mention I am on my holiday! So I speak to someone who tells me to reset my settings and that should fix the problem. Did this about 6 times and it's not fixed anything. So I call back and when I finally get to speak to someone they tell me I should turn off my 3G and just use the 2g network which is super slow. He then transfers me to someone in 'network support' so they can look into the issue. I hung up after being on hold for 53mins so never spoke to anyone. I gave up. I have been with Vodafone for about 10 years and it is absolutely shocking, customer service is simply a joke.

The owner of this site owns a company which resells Optus services... Why does he delete posts making people aware of this, rather than disclosing the truth on himself? What is he trying to hide???

no service most of the time i can't make a call and if i do i need to call a few times cause it always drops out

I've been with Vodafone for years and it only gets worse as times goes on. I live in the Southern Highlands in NSW and many numerous times that I've lost count Vodafone has gone dead in the area. No service at all anywhere you go. Sometimes it lasts a few hours to a day or so. A few times all we have waited a few days with no service at all.

What is the point in having a mobile phone if you're not going to get service in your Home area and it drops out for days? I'm trying to run a small business and I lose business because of Vodafone. It also doesn't help if their is an Emergency and I need help and I can't call anybody. The service is terrible all in all even when it does work. I'll be talking to my girlfriend who is also with Vodafone and her service will completely drop out.

My girlfriend is also having Data Issues. We're both on Prepaid on the 49 cap where we apparently get 3 gig. Well her usage is never used it costs her money to go on and her usage stays at 3 gig.

All in all the only reason we both have stayed with Vodafone over the years is to be able to call each other free. Soon we will both be changing to Optus when she can afford to go on a plan.

I get around between redfern Cronulla and Newcastle. No reception in Cronulla or maitland. Callow fail on the highway and even in redfern I constantly need to reset my connection or my phone hangs on data upload and receives no response from towers.

i want iphone 4

My partner and I have been Vodafone customers for 6-7 years now, after starting out on prepaid we were spending to much money so we decided to go on a cap. Vodafone had always worked so well for us and the caps were always so much more affordable and since we both travelled so much for work this was always our best option and we were always happy. But since renewing our plan and increasing our cap from $49 to the $79 cap in Dec 2009 we have been nothing but dissappointed. Firstly, I entered into a new plan a week before going overseas for a holiday. On my return 2 weeks later I had a bill for over $2000, I knew I had not used my phone that much whilst overseas, especially not enough to accrue a bill of that amount, after finally reaching them, they explained that I had 'apparently' cancelled a contract on 07 Dec, funny that, when it was impossible as I had only just signed 2 new contracts and on the date I was meant to have cancelled a contract in Australia, I was in Rome!!!! They eventually (after several phone calls to vodafone and the retailer where this apparently happened) they removed the fee. This however was just the beginning of a very disappointing run with Vodafone. Our caps vary so much, we are constantly shocked at the cost of our bills, knowing we do not vary our calls that much from month to month yet they are always over cap and sometimes by over $200. When I was with Telstra, if they could see your cap going over alot or not workng out, they used to contact you and talk through some ideas to better suit your calling patterns (this has never happened with Vodafone, they just want our money, there is no customer sevice) We have recently moved to a large inland NSW town, where you would expect to get full coverage, we get nothing and still have 12 months left on our plan. For our jobs, we both get moved regularly, we have been from Brisbane, to Sydney to Newcastle and until the past few months, have had no problems with reception. Now, even back in Sydney for christmas (a capital city), we get nothing, in a CAPITAL city, how can you get no coverage?? I was sent picture messages on Christmas day of my family as I was unable to be with them, some I received 3 and 4 days later, most I still have not received 5 days later. We can have full netowrk coverage and 3G activated, attempt to log onto the internet and wait for up to 10mins before it even looks like connecting, you would think if you have reception you could utilise the service. This is unacceptable, we pay for a service that we can not even use...... RUBBISH!! I have not been reveiving bills either via the mail or e-mail, I am just receiving text saying my bill is overdue, this is not acceptable. I have attempted to call several times to discuss my issues however after it cutting out and then being on hold for 30mins plus, and then for them to say they will redirect me and be taken back to the voice activated main menu AGAIN and AGAIN and get no where I have given up. I WANT OUT!!

calls keep droping out.No Full coverage .im sick of the service.

I was with Vodafone for 4 yrs on Mobile, talk about drop outs and connection issues. I rang and asked them what they were doing and why it was happening and I was told that network upgrades were occuring all the time across australia!?!?!? I eventually got sick of it nd switched to Telstra, MUCH MUCH better and the bills are ok too.

The upgrades I was referring to were supposed to be happening in 2008!?!?!? Guess they havent got around to it huh? As they say trying to win back an unhappy customer is a very hard thing to do. I will seek to recover money for failed network capabilitites as I did NOT get was was advertised... SEE YA VODAFONE. You SUCK

I am constantly getting people saying that they can't get through to me, that they get messages that my phone is unavailable, no voicemail can be left, no sms gets through. I am constantly missing very important calls. Being a musician and relying on this crap service I find that I am missing jobs all over the place.

Long waits in cue to just be suddenly cut off. Shuffled from one department to another and having to repeat myself, Talking to people that don't really care or understand and are in a country so far away that theres a time delay. All for getting my stollen phone replaced. In the end a new phone was RUSHED to me in 2 months but still charged me each month!

Friend and I have started to email each other for communication even though she lives 2 streets away. Missed calls were so bad, she thought I wasn't speaking to her anymore.

What a bunch of goddamn sooks.
Get a life people, and just change carriers.

Just can't stand people voluntarily taking it square up the arse, and then whingeing about it later.

You have a choice! That's what freedom does for you...

I lost my hotel room in Qld because the network was down an I could not ring to say I was running late. I had to drive to the next town.

customer for 12 years service worse than ever no reception dropped calls network busy and service not available and dont forget loooooooong delays to speak to someone who does not resolve your problems after 35 min of being on hold which is after a painstaking argument with bloody LARA

My parents could not get through to me for a whole day to tell me my grandmother had been taken to hospital..... Getting text msgs 3 days later.... Can't ring out coz it doesn't connect and keeps dropping out.... It's a friggen joke

to take a phone call in my house i have to walk outside... This was not an issue 2 yrs ago when i first moved into my house, but in the last year it has got progressively worse. I complained once and i was told a technician would contact me to sort out the problem but i never heard from anyone again

Since Vodafone took over three, I am experiencing many problems. I am being disconnected more often. SIM card registration fails frequently.
Blackout near Lidcombe. No signals in many parts of Wentworthville. Difficult to get connected near The Ponds / Stanhope Gardens.
Mobile internet service is worse.

I have quit my vodafone plan and joined another carrier. I had endless trouble with vodafone involving lack of signal, call drop outs, lack of customer service, slow data downloads, and feel that the service (or lack thereof) is completely unacceptable.

My husband and I are both with Vodafone, we never have reception and when we do our calls are always dropping out or disconecting. I am apauled at Vodafone I think the money has got to there head and they dont care about there customers. When I have tried calling them to explain my problem I have been cut off several times and when I do get through I am transfered to at least three different people who all can't speak English. Except for LARA, even then she doesn't understand...!!! vodafone spends millions and millions on advertising for the Cricket and V8 Motor Racing but they cant get there products right. Fix the bloody problems or you will loose alot of customers...............

I live in inner Sydney. My phone often does not ring,and the call goes directly to voicemail. However, it can sometimes take 2 hours or so for the voicemail to be registered. The same time delay will happen regularly for text messages. I have often missed meetings because of this problem.

I live in one of NSW suburbs and often I receive voice mail on my mail box while my phone is on and available when I listen to the message I find out that the phone never rang and that is why the call goes to voice mail, I have changed my hand set a few time and got a latest one but still having same problem, according to the Vodafone 3G reception is quiet week in this part of NSW and that is the reason some of my calls directly go to voice mail without even ringing.
My reception bars always low and some tomes there is no signal at all.

I live in one of NSW suburbs and often I receive voice mail on my mail box while my phone is on and available when I listen to the message I find out that the phone never rang and that is why the call goes to voice mail, I have changed my hand set a few time and got a latest one but still having same problem, according to the Vodafone 3G reception is quiet week in this part of NSW and that is the reason some of my calls directly go to voice mail without even ringing.
My reception bars always low and some tomes there is no signal at all.

I suffer constant drop out's and slow response times when I try to talk to Vodafone about the problems they fob me off. I asked them to cancel my contract due to all the problems and thjey said I would have to pay out the remainder of the contrsct. I am paying for a service thst does not deliuver what it's supposed to.

Vodafone doesn't care about me or you and the government has done nothing. No amount of complaining will do any long term good.

It doesn't matter how much anyone complains. The only thing to do is JOIN THE CLASS ACTION. You have to take matters into your own hands and recover the make Vodafone pay by recovering the money that has been stolen from you.

class action: http://www.piperalderman.com.au/vf/

We have all been scammed. My now "ex" girlfriend suggested I change to Vodafone as it was cheaper - I think she set me up. Vodafone's network is not fit for purpose. Their customer service and service level management is non-existent. Yes, Telstra and Optus have had their issues, but never this bad. It is an insult they are heavily marketing and discounting service to attract more customers, yet clearly they cannot support the current user base. And it is impossible to get any response from their customer service

the usual dropped calls, no reception...EVER!, poor battery life and delayed voicemail messages...
AS WELL AS; shocking customer service, a complete disinterest in the customers.
Constant overdue accounts because they are too lazy to reprocess credit cards... they try once and assume my card has been rejected! I am sick of the inconvenience of having to get on the phone with the every bloody month!
Cant even understand what the person on the other side of the phone is saying to you half the time.
I have been waiting for my phone o be unlocked for weeks now! and all they can say is there is nothing we can do! AND!!! they charge a fee to unlock it... Optus doesn't.
I have been with Vodafone for 10 years and this is the last... as soon as my contract is up I am moving over to another carrier. I AM SO SICK OF VODAFONE!

I live in the sutherland shire, let me tell you its been shocking. When you hit brighotn le sands on the main strip it drops all the time. Sad. Also they have messed my bill twice this year.

What a disgrace.

The problem wf the coverage i have noticed has gotten worse over the past 6 months to the extent that i have to try at least 5 times to even make a call as it keeps saying 'connection error', now my partner had a horrible motor bike accident which resulted in a broken neck and back amung numerous other bones as u can imagine i need to make quite alot of importent calls which always ends in my fuckin phone dropping out mid conversation, ah just realisd clap fuckin clap to u vodaphone i have to call back rub yr greedy hands together u get more cash, have spoken to vodaphone bout probs ( swapping sims doesnt work )and read many complaints on this site we all share the same probs CEO needs to check out this site and fix it or dont charge us to release our phones so we can join another provider.

Bought a pre-paid broadband dongle.. It's worked twice. The Indian on the phone had no idea. They called me back 2 weeks later, I told them don't worry about it cos you obviously have no idea, to which he replied "I can close your job request then?" I go sure, the issue isn't fixed and you haven't done your job, so why not, close it. And I hung up. Grrrr!

I can get better coverage, people can find me quicker and conversations don't drop out ON MY HF RADIO THAT HAS BEEN AROUND SINCE THE 50'S
I've been with voda for 7 years, and in the last year or so it has just gone to shit. I would try to get out of my contract but I use this phone for business and dozens of people have the number, I have about 1500 business cards with the number on it too! Arrghhh

I live very close to the SFS in Sydney and whenever there is a game, (or more recently the Bon Jovi concerts) NO RECEPTION. My flatmate is with Vodafone too, so we essentially have NO mobile coverage in our house until these games/concerts are over.

vodaphone for the last 8 months have sent me messages at any time they send me up to 7 messages a day or one after a other of insufficiate funds please recharge even if l have put credit on the account l have rang them and told them about the problem but nothing gets done about it my phone number is 0449630497

I haven't had too many issues with Vodafone, however their reception is dismal. I live in Newcastle, 4km from the CBD. I have to walk outside my house to use my mobile, because it's the only place I can get reception. Why? Who knows. There are no geographic obstacles blocking transmission. We live in NSW's second biggest city and have one bar on our phone reception. Come on Vodafone, sort it out.

Voice and data service drop out, calls/text not received. Cannot be used for business as too unreliable. Their call centre is impossible to reach. Their automated email response is confusing and not helpful, basically has lots of words with no information and ends saying "Awaiting Customer Response" or basically we dont care, go away. This is not customer service. Seems like they are selling 1000 seats on a bus that only has the capacity to seat 20. How can Govt allow this to occur, as clearly their service/network is dodgy and a scam

Recently got the new Iphone4 on one of vodas plans. Very happy with all its features except for one fault....IT CAN'T SEND OR RECEIEVE CALLS!!!!!!

I keep getting user is out of service or just won't connect. Then when others try call me it says im out of service too. Weird thing is i nearly always have a single bar of reception regardless where i go.

The net seems to be slow....but im quite sure this is just due to the limitations of 3G. Other mates who are on the shared "3 network" are getting close to full reception ALL THE TIME!!! Shame its a 24month contract and only 3 months into it as TPG mobile plan is sounding REALLY good right about now.

Messages are also being delayed by upto 36 hours at times!!!

I have been with vodafone for 6 years. Frequently in this time, In the middle of conversations the phone cuts out and i get a text saying conection timed out or poor coverage. Other times i have no connection. Upon investigation I have been told the network is down or they are upgrading the service. i fail to see why i should pay for an inability to use my phone while they are upgrading a service they have assured me i will get. It has become so bad that im in the process of swapping carriers. I have also been told by vodaphone that my contract upgraded my dollar amount of calls but this never happened either. overall....unhappy with it. My daughter changed carriers for the same reason.

Having been with Vodafone 10years, i have recently had enough, of the exstortionate pricing, the exasperating voice recognition so called customer service, the incompetence, when it comes to resolving an issue and the general, screw the customer for more, $2.5billion dollar profit. Vodafone, service falls way short of price one pays to be on the Vodafone Network. I thought it was just me that was facing these issues, however the everyfailing network coverage and the general consensus, of other Vodafone customers share my frustration. I am currently facing a $2,000 terminated contact.

Ben
SYDNEY

Wow, most the other Telco's have had problems in the past, short memories we have. Telstra's customer service has sucked for years and continues unabated.
Have been with Vodafone for about 15 years and I must say they have been excellent overall, have not had any issue's but then again I only use it for personal calls not business or any of the bandwidth hungry apps that have overwhelmed the system, they'll fix it. Could they have handled it better??, sure, chill out, you'll live longer. No pain here.

i sometimes cannot call people and people cant call me because of reception problems

I thought my new iPhone was to blame for sh*t reception, CONSTANT call dropouts and slow internet. But since discovering this story, I realise that it is because of Vodafone. Great phone deals, but really at least 50 per cent of my calls have connection issues or drop out. It happens ALL OF THE TIME

I have mobile "Broadband" access advertised as 5mbps. I have tested it many times (5 minutes ago at 2.5mbps)and it has NEVER reached that speed. At best about 4, at worst just drops to .5. I get the usual excuses, "depends on location" I am in Balmain; "depends on time of day"I have tested all hours of the day and night. I have no fixed phone line so must carry on but it is pretty poor- verging on false advertising! Thanks for creating this site. Mike

I recently signed up for a plan.. If i knew the reception and dropped calls would be this bad i would have never signed up to vodafail.. Afer waititng on hold for over 1 hr, i sent a couple of emails letting them know they have over charged me and only got a response back when i sent my final email letting them know i am thinking of changing providers. There response was that the bill was correct. Stupid me i paid the bill not wanting to get a bad credit rating from one little incident. I want what i pay for and that is SIMPLY: to make a call without having to call back after 2 mins because the line dropped out or even better to be able to make the inital call and it connects straight away and not tell me that the call has FAILED. We are NOT living in a third world country.

I switched to vodaphone 3 weeks ago, and have nothing but trouble, bad reception, call drop-outs, and was not able to make any calls to friends and relatives over the xmas period, i did receive an apology from vodaphone(as many customers also did,) with the explanation as they were doing an upgrade, and also with the apology was a credit of 20 dollars added on to my account, but whats the use, can't use it,

For the past 8 weeks:

- I haven't been able to make A SINGLE phone call
- I receive calls but people can't hear me
- It takes 2 to 3 minutes to load sites such as google.com.au
- I've noticed huge delays in SMS/MMS reception. I usually receive SMS/MMS 12 to 24hrs after they were sent (Ironically, the only SMS I got on time was Vodafail, asking me to pay my bill)
- I've been receiving voicemails 2 to 3 days late

This has caused countless problems both on a personal and professional level. What's alarming here is that I live in Darlinghurst and work in Surry Hills were most of Vodafail's customers are located.

I went down to my local Vodafail store and politely asked for some information. Staff were rude and I was asked to call a number (I CAN'T CALL REMEMBER?).

I tried to take my frustration to Facebook. It appears that Vodafone have disabled their wall. This means that people can't comment anymore. They just use the page to broadcast messages about their latest marketing campaigns.

Hey Vodafone, how about you fix your network and address the real issues instead of throwing bags of money at stupid Facebook promotions?

Vodafone, you can kiss my $100 a month goodbye.

Vodafone has been terrible lately, i never thought my reception at home could get any worse at least I used to get drop outs, now I get nothing at all). I do find it amusing however that 3 customers complain that it is voda's side causing the problem, however.. They do know that all the management guys basically came from 3, right? Voda never was this bad before. A lack of willingness to spend money is the major symptom of this disease, nothing more. Oh well.. At least I can still use my home wifi network!

Service was completely cut off without warning yesterday morning, right as I was trying to contact my boyfriend who was at the airport, leaving australia for 3 months.
I've got a brand new blackberry and just joined vodafone a few weeks ago. My call to customer service breaks down as follows:
- transferring 13 times (back and forth between "technical": 6 times)
- asked to use the feature where they call you back, was told would take 30 mins. 2 hours later, nothing.
- finally, i called back. i was on hold for a mammoth 3 hours. 3 HOURS.
- i was repeatedly told that it was my phone that was causing the problem, and told to remove the battery, over and over again.
- finally, i was told i would have to go into a vodafone store before they will restore any service to my phone.

Also: i had to endure John Mayer's Your Body is a Wonderland 4 times. And Maroon Five's Sunday Morning at least 6 times.

Thanks Vodafone!

I have a 8GB Pocket wi-fi- what crap reception we have constant drop outs and slow speeds. I have complained numerous times because I am meant to have a bonus 2GB giving me 10gb, they can't get it right. They then charge me for excess over 8Gb when I have 10GB. You ring them and wait over 30 - 40 mins each time to get them they say they will reverse the overcharge and still don't get it right on the bill. I had to the email them with the same complaint. After trying to ring and disgusted with the wait time of over 40 mins. NOT GOOD ENOUGH VODAFONE.

calls drop out no reception and last night i lost my fone rang 1555 to report my fone i was on hold for over 1 hour in this time someone could have found it and rung up my bill DISGRACEFUL SERVICE

I am so angry with the call centre and the service level of my data service, that I will be joining the class action and telling everyone who I know never to use their service. They are a totally useless at doing anything but billing you.To everyone: save yourself hours of WAITING don't use them. Something will always go wrong and you won't be able to get on to someone who can fix it.

I am a 3 customer. Recently vodafail and 3 merged. For a number of months since the merge I have found that my class drop out within the first 5 minutes of making a call. This NEVER happened before the merge. I could talk for 45 minutes without interruption. I am now of the belief that whatever dirty tricks are being done to Vodafail customers are now applying to 3 customers. I am also of the belief that call drop outs could be company policy. This would ensure they can stiff you for 3 flagfalls for what is essentially the same call.

I think 3 customers should be added to this!

To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine

Like many others, I have serious reception issues, to the point where I can be sitting on my lounge, have my mobile sitting on my left, and I have reception, but if I put my phone down on my right, I have no reception. Its a distance of less than 2 feet!! I have had txt messages try and send for nearly a day, before I give up and delete them. Some days phone calls will come in, other days people trying to ring me cant get thru, all of this in my home. It all depends where my phone is in my house. Sometimes it can be as little as: is my phone on sitting on the seat of the lounge or is it sitting on the back of the lounge which decides if Im going to have reception. At work the distance between having reception or not can involve walking 3 steps and waving my phone around until it picks up a signal :( I'm in Albury. Vodafone, you suck!

After being with Virgin for a while, I did some research to find a pre-paid plan to suit my needs and budget. I chose the Vodafone Talk&Txt plan so I unlocked my handset and activated my new Vodafone Sim card. The customer support was hopeless and I had to wait ages to get redirected and then I was told to call back tomorrow. When I finally got it all working I noticed that the reception was really bad, even in my own house where I always had full coverage with Virgin and Optus. I found that I usually don't have any reception when I'm in a building, such as a shopping centre where I need it to call my mum so that she knows where to meet me. I just hope that I don't get in an emergency one day and have to rely on my phone to get help. I also hate it how I can't send or receive picture messages, except if I use PXT which is pointless.

I signed up on a contract back in feb knowing that I was moving in the next few weeks to another area, I asked if there was service in the new area I was moving to, and was told yes, so I agreed to sign. From the moment I moved to new address, I have had no service or very little, missing important calls both work and family related. In the early stages of this problem, I contact vodafone and was told the issues would be sorted within the next month or so, that was 10 months ago. Still with an un-acceptable level of service I contacted vodafone again in December, 1st call appeox 1hr 12 mins problem un-resolved, 2nd call 1hr 40mins problem still unresolved and cut off during being tranferred, 3rd call 1hr 20 mins problem still un-resolved. I went to vodafone shop where they connected me through to cancellations promptly, cancellations offered me a $20 deduction of my last bill and a free exit when I return the handset. They havent taken into account the calls to there 1300 number as I couldn't use there mobile to access free call. When I asked where they were, as I wanted someone local ( thinking Sydney ) to deal with this issue i was told Mumbai (India), I asked to be transferred to someone local and was told they could not. As a vodafone customer for over 5 years i am thoroughly appalled by Vodafones customer service and network coverage ( both are non exsistent ). Vodafail is a very suiting name for the company and I will with out reserve point potential customers into reading this sites complaints before they sign with on the dotted line, Vodafone you have lost this loyal customer for ever, no matter how good your service may become in the future. It is your present service that has destroyed your reputation for years to come. Regards Simon

If I leave my recharge a few months, I can't recharge unless I re-register all my details again, vodafone say every time (5 times) "it will be right now" but it never is, next time I recharge. This is my 2nd complaint.

i have been unable to call and text anyone for the last 3 days , i admit there are times when it will let me make a call though but it either drops out half way through or wont even connect , i have been in to a vodaphone shop and all they did was swap my sim and tell me to get a cover for my Iphone and well this has done nothing to fix the problem , as for calling them maybe i could if my phone would work.
so in short the last 3 days i think i have made 3 calls received no calls from friends or family .

have never seen such a poor network as Vodafon- their voice & data services simply do not work. I signing a Vodafone contract six months ago. I have not been able to cancel my Optus or Telstra home phone plan, as the Vodafone network is not reliable enough to rely on. It is humiliating when calls to clients/friends drop out, or I dont get their calls/messages as your network is failing. I use my Optus phone for business and my Vodafone service for personal and other non-essential services. Using Vodafone, I have had many reliability and performance issues. These include over 100 voice drop outs, poor quality voice calls, unable to connect, poor data performance, data drop outs, unable to fine network etc, As it stands, I need to carry two phone (the reliable Optus one and the dodgy Vodafone one). I believe that Vodafone is in breach of contract as they are not providing the service I signed up for. At no time over the last six month have they provided a network that is fit for purpose or that meets the reliability I would expect of a major carrier. Their system for managing customer service is a joke. Their poorly trained service desk tells me it is a user issue - I am an IT architect of 25 year experience, ex military telecomms engineer and a IT Masters. They have no system for problem, incident, change controls or service level management. How can Govt allow them to market/sell a service that does not work?

I had to call my mum on Xmas Eve to tell her that my train was delayed so was waiting for the next train so did not know time I was going to get home from work. I called twice and she heard part of my call but had it keep dropping out. She tried calling me, but I could only hear every second word. (She is with Vodaphone as well). I was already frustrated because my train was delayed but my anger hit the roof, when I could not even speak to my mum to let her know of my delay getting home. In frustration, I spoke to the train guard on the train platform and he was kind enough to let me use his mobile (do not know what he was with - definitely not Vodaphone) and I called home to warm my mum of my delay.