Very weak reception, random drop out,minimum time to talk someone in customer service 45minutes. Even I tried to contact at 2 AM but I waited for 85 minutes and Lara was saying you'll be connected very soon!!!

As a happy I left before it went to crap ex Vodafone Australia staff, so prior the Vodafone Hutchison Australia debacle... I feel for all the customer we once served and provided an excellent AU based customer service led organization.

At the end of the day after the merger of Vodafone and 3 there is only 1 director remaining, Dave 'Brutus' Boorman. The current 'VHA' ,a left over 85% 3 Management led company, is destroying a global legacy of innovation.

I would suggest that the Vodafone plans released prior the merger of a 900 and 2100 network were working and sound, the '3' mentality of knowing better than Vodafone globally, instead they went with 850 as well, with 900 and 2100, Michael 'SMS' Young should stand up and be proud.

It is a shame that Nigel 'SMS2' Dews decided to rid the organization of all of the 'professional' telecoms people and instead leave with the 'Hillsong' and 'car salesmen'...

I would suggest that is another organization that might want to investigate the dealings of the general management for some 'interesting' and questionable business practices.

I simply cannot bear ONE MORE MINUTE of this - Vodafone has had a HUGELY detrimental effect on my personal and business life. Every phone call I make drops out at least 2-4 times per call. Sometimes I have to wait 30 minutes or more in between calls between I can even get a signal. 'No Service' is now more typical than ANY reception. Internet drops out around every 20-30 seconds. It's dropped out 3 times while I've been trying to submit this posting alone - unbelievable. I can't get ANYTHING done. It's excruciating and I just can't believe it's been going on so long, with no resolution. I am fit to scream.

I simply cannot bear ONE MORE MINUTE of this - Vodafone has had a HUGELY detrimental effect on my personal and business life. Every phone call I make drops out at least 2-4 times per call. Sometimes I have to wait 30 minutes or more in between calls between I can even get a signal. 'No Service' is now more typical than ANY reception. Internet drops out around every 20-30 seconds. It's dropped out 3 times while I've been trying to submit this posting alone - unbelievable. I can't get ANYTHING done. It's excruciating and I just can't believe it's been going on so long, with no resolution. I am fit to scream.

Had a few Voda services in the past 3 years, Text messages never arrive at recipient, data service is pathetic. Overseas operators refusing to abide by Australian Laws regarding privacy, TIO is just a wall to stop consumers complaining, TIO serves no other purpose, TIO should be disbanded. All telcos are selling products which do not work, they should be held to account, the TIO is pointless waste of time, same as Rental Bond Board always on the vendors side bugga the consumer.

I work in the same building as their head office and get the same crap as everyone else - no text messages go through, missed voicemail, crap recption and data - what data? Get your shit together or piss off from OZ

Ive lost days at work because 6 days latter i get voice mails or no text for hours ,still waiting for pxt from 10 days ago im so over vodafone I want out.
my wife & i need the phone for work we are both nurses & are on call this could be someones life we could be playing with not happy jan

well my iphone has been dropping out for about 3 months i have rang rang rang email email email. and nothing gets fixed then the phone died i took into vodaphone as i have phone insurance they sent it away and said its not covered by insurance they reckon its water damage bull ####. so ive told them they either fix phone or ill just stop paying the bill. now im in typical vodaphone style still waiting waiting waiting

Vodafone fail, again.
4.30 - 6.30am (could still be non-running but I'm on my desktop)
Bondi beach.
No Wireless Coverage.
Not exactly a high usage time.

It's not so much the loss of revenue for me, but the annoyance, frustration and lack of confidence I'm getting for mobile browsing all together.

I'd like to research and learn when sitting watching my baby, but alas, I just get frustrated as my iPhone is completely useless!

I'd suggest any CEO should forfeit their bonuses for such a disgraceful service.

have wireless internet mainly bought for emails.Hve found it quicker to send conventional letter with Aus Post.[newcastle]

just how many times do I have to restart my friggin phone before they'll believe it's their friggin system, not the handset? about 50 it seems, that's 50 friggin calls to these cnuts at at least 40 minutes a call (on hold). Lara can get f^(#ed lieing bitch! I can't wait for my contract to expire.
I've missed some very important calls, thank you vodafail!

I live in Canley Vale, NSW. I am about 4 months into my contract. In the last 3 months i have been unable to use 3G internet on my phone from home. And when it works, its extremely slow. Rang vodafone about it who told they know about the issue and it will be fixed the next day. Its now been 2 months. Good job vodafail.

Vodafone has been unreliable over the last moths. particularly the 3g network. Loss of signal on a continual basis. with this poor performance of the the 3g network the data has been very bad. Slow, un reliable are the best descriptions. Anything on 3 g has been bad. Having to flip over to 2g is not the answer but at least the calls dont drop out as much and SMS gets through.

I've signed up for vodafone on a 24 month phone contract, and also had vodafone broadband. Firstly, the broadband coverage is lousy, dreadfully slow and painful to say the least. Out of frustration I've gone to a prepaid telstra mobile broadband and that gets coverage virtually everywhere I travel, and is very fast - but this is not acceptable of vodafone's service. I've paid for service and fail to get it reliably, even in major towns like wagga dubbo and orange NSW.
The contract for the phone is what really angers me. Whilst watching cricket with huge vodafone sponsorship blazed all over it, I'm locked into a contract for service which is very limited in coverage even around town, and frequently has dropouts and service shutdowns. To actually get onto someone human in their 1555 help service is near impossible, and takes so long that most times I've just hung up in disgust. I have 4 sons, and I don't trust vodafone to provide coverage, which is non-existant anyhow between towns, whereas Telstra NextG seems to give coverage anywhere (but is more expensive), so I provide them with Telstra prepaids as vodafone I can't trust for their safety. However you only have to barely venture outside town limits and vodafone is gone, and this is crazy.

I live in Sydney and use my phone for work and have too many times to count not been able to send txt messages, received voicemails one or two days late. Calls drop out or reception is poor right across Sydney.
I have IPhone and the data delivery is a joke. I resent payng $74 a month and being locked into a contract with these people
Only saving is work have now given me a Blackberry from Telstra - which works perfectly.

I can't even make a call receive call with full bar. Data transfer is so slow and stop.

Who the hell is Lara???????????? Where is the option "press -- if you wish to speak to a consultant"...why do you have to go thru a series of crap, press or say the wrong thing just to hear "ok I'll put you through to someone who can help you" ??....Give us this option upfront..and make the hell sure someone is there..not 83 minutes later!!!

I work for a very large international money broker we switched network providers last year from telstra to vodafone in the last year I loose network coverage in Sydney CBD at least 5 times a day

I also live close to the CBD and if I try to use my phone on the balcony I get no network coverage
I have missed many important international concerned call because of viscous and we will be moving back to Telstra in the new year which gives the best blackberry network coverage

Would it have anything to do with the fact Vodafone was bought out by 3? And 3 has always had service problems. The best service is with next G, but they have plans that don't compete with Voda and 3

Calls drop out constantly if I'm lucky enough to even make them. Received a bill for $1300 for Data usage which I never used, it took 3 months to be resolved only for the same thing to happen again. Tired of dealing with this company.

for months now my friends say they have been trying to call me and it tells them my phone is off. when it is clearly ON! i have to turn my phone on and off atleast 5 times a day to get service> i try calling someone and is says NO SERVIVE. what is this? it is happening to 2 of my other friends! vodaphone use to be so good. i have been a customer with them for over 10 years but since re signing my contract to upgrade i have had nothing but problems

I've signed up for vodafone on a 24 month phone contract, and also had vodafone broadband. Firstly, the broadband coverage is lousy, dreadfully slow and painful to say the least. Out of frustration I've gone to a prepaid telstra mobile broadband and that gets coverage virtually everywhere I travel, and is very fast - but this is not acceptable of vodafone's service. I've paid for service and fail to get it reliably, even in major towns like wagga dubbo and orange NSW.
The contract for the phone is what really angers me. Whilst watching cricket with huge vodafone sponsorship blazed all over it, I'm locked into a contract for service which is very limited in coverage even around town, and frequently has dropouts and service shutdowns. To actually get onto someone human in their 1555 help service is near impossible, and takes so long that most times I've just hung up in disgust. I have 4 sons, and I don't trust vodafone to provide coverage, which is non-existant anyhow between towns, whereas Telstra NextG seems to give coverage anywhere (but is more expensive), so I provide them with Telstra prepaids as vodafone I can't trust for their safety. However you only have to barely venture outside town limits and vodafone is gone, and this is crazy.

Frustrated for months, especially last two!!! Would ring ask Is there a problem with network, answer always no. Went to apple Monday before Xmas was told phone is not at fault, are you a vodaphone customer yes, was shown an article posted on SMH advising there is a problem, it took me took weeks to finally get through and make a compliant to vodafone and finally get my network issue investigated on 24th December!!!!'thank you for your patience made me more angry, I clearer said why don't you inform your customers first. Rather than on the news, chat rooms etc,
I have many issues but one that particularly upsets me, 11th dec fire in my unit block, I could not ring get thru to my parents for a while, traumatized and very emotional finally got through to my partner mob it rang went to voicemail he never got my message of distress. I phoned voda to cancel contract you need to pay .

I have been with Vodafone for many years, holding several accounts. Drop outs with high signal strength is common as well as no 3G, late sms and phone calls that go straight to voicemail.

ditto to everyone elses complaints... try to call with full service bar...CONNECTION ERROR.. how many times do I have to turn my phone on and off to get connection???? then sitting in the same spot for 10mins call cuts in and out, in and out, in and out.. Vodafone??? Vodaf***k

I live in North Bondi, my phone constantly has call failed, poor reception and drop outs. I can't even make or receive calls in Bondi!!!!
I laughed at Vodafail site and thought what a great idea. I have been with "Vodafail" for years and the network has progressively become worse and worse.
The charges are enormous, we have near the most expensive networks in the world, massive call connection charge, where are the customer's rights?
From now on I will refer to this company as Vodafail until they fix their network.

sms messages get to the recipient hours after they were sent in Sydney metro areas. Some streets there is no reception at all.

I've been with Vodafoney for about 8 years, coverage has always been good where I live and when I'm travelling, until about 3 or 4 months ago. 99% percent of the time now I have no coverage and my phone is constantly running out of power because it's always roaming and looking for a non-existent signal.

I think Lara Croft should take out Lara!!
voice system is really shit, maybe if signal quality was better she maybe be able to actually help, rather than customers wishing this to put virtual bullets in Lara's virtual head. Virtual Lara Croft should kick her Virtual butt.

I frequently have no service at all in Warrawee. Call failures all over Sydney are common.

I have to walk to the street to use my vodafail phone. Im in Woodford in the blue Mountains. When I signed up the coverage maps showed full coverage. But when I complained and tried to get a refund they basically laughted at me and said there will be a payout figure to pay. Bad luck customer we already have your money ha ha.

I have been with Vodafone for over 10 years and up until 12 months ago had great coverage, good customer service (although getting through to the right area with "Lara" was always painful), no problems with either my mobile or internet connections. Then my internet started having connection problems, dropping out repeatedly and generally not performing to the standard I expected for what I was paying for. I made call after call after call to complain to be told it was my computer, the network was busy, etc - all complete nonsense. After 4 months of calls to fix the problem, I finally reached a gem of a man called Alain who was at a call centre in San Francisco, he listened patiently to my rants, actually apologised and then proceeded to find out what the real problem was and although this took him a few days he called me back when he had gathered the information - in short there were major network problems in my area and I was never going to have good connection. I can honestly say this man was way too good and professional to be working for Vodafone as he actually cared about his customer and had the integrity to be honest. Not one person in any of the Australian call centres could be bothered to help me or provide any honest information about the network other than to lay blame elsewhere (ie. my equipment). Unfortunately it was too little too late and I severed my internet and mobile accounts with them. I still have a prepaid with them (which when the credit runs out this month I am changing to another providor) and I called my parents this morning to tell them about this website as I'd seen it on the news last night and guess what? - that's right - my call didn't connect as the network was busy! What rubbish - it's 8am on Public Holiday, everyone's still asleep!!

I have two mobile phones. One for my business aswell as personal and the other for my wife. I am very dissapointed and SO ANNOYED at their reception service. Cuts out ALL THE TIME in many areas as well as my home. It is really getting bad, as i am speaking to clients. I am a capenter and need to ba able to discuss needs in detail and VODAFONE can not provide my needs.
When am at home and i have to continue to ring clients back or go walk about outside to find a better reception spot. This is not good enough. I should be able to sit in my office and speak to clients without issue. It is very frustrating not just for me but for clients as well, especially potential future clients. I need to be able to conduct business professionally.
I am also unable to speak to my wife on the mobile when i am at job sites as she is at home with 2 young babies. She is unable to go walk about outside to find reception area when her mobile rings. She answers and can not speak for long before cutting out. Only one part of the house can get a little reception. This is very frustrating for her too.
We will defanately be leaving Vodafone when contracts finish and going to a more respectable service provider.
Vodafone will never get our business again as customer service is low and you get fed up being on hold. Never again.

Been a vodafone customer for over ten years. The past few years have been frustrating, the past 6 months have been ridiculous! I have never had so many drop outs, no network messages, failed calls, no data, voicemails failing to come through for 12 hours etc etc etc! I have lived in he same area for 6 years. My husband has no trouble with optus. My daughters are with vodafone as well. We are all having the same problems. Calls to off shore help centers don't help either. With suggestions of keeping a log noting when all this happens. After a few hours of constantly writing notes I gave up. I think that all vodafone customers should stop paying their accounts enmasse till vodafone takes this serious. We are being given the run around constantly and yet they ar still raking in the millions! Totally over it and totally regret re signing withbthem!!

I was told the area I live is fully covered when I obtained the connection. But I cannot take incoming or out going calls from home. I cannot receive my text messages or the emails too. Very poor service, I cannot speak to a Customer Service agentas I am put on hold for in excess of 50 minutes. I am not joking 50 minutes. Do you think anyone has time to be on hold for that long. It is a rip off.

Vodafone provides me with the poorest quality communication products on the market for the worst value money can buy. I have a phone I can hardly ever use as its rarely in service, And when It is in range of a signal, the line gets static and drops out constantly. My friends and family don't have this problem as none of them are a Vodafone customer, as they like to remind me every time my phone drops out:( I also have vodafone mobile broadband, with the reception and net speeds so bad I believe it could be worse than the third world countries Vodafail probably bought their technology from, on sale off the back of a wooden cart.

what vodafone should do is cut all the advertising like cricket, v8 supercars and all other. and devote the monies to fixing their network and very unhappy customers I just feel sorry for guys in teir retail outlets they have been geedup to sell their products

I signed up with Vodafone after being a long time Optus customer. My parents got a new iphone and I did to.Since then it has been nothing but a horrible experience. I am a single mother of two kids who go to day care I need my phone in case the child care need to contact me but if I am at work I do not have reception on my phone even though the person sitting next to me has full reception on their phone, they are with optus.I have tried to contact Vodafone but it is near impossible. I dont receive messages when they are sent. Calls drop out there is really poor recetion no matter where I am.I have to walk around trying to get it. I was charged with excess net charges even though I dont use use it as it is impossible to do so it took me three days to contact Vodaone customer (not Care) to talk to someone about it and finally got on to someone only to be told that there was nothing they could do about it even though I asked them to look at my other bills that clearly showed that I do not use the net on my phone but they were not interested all they did was take money of it which still made it double my monthly amount.I dont use the net on it as it is impossible to do so.I am so over it it is the worst thing I have ever done I need a reliable service in case my children need me but with vodafone I cannot expect this.

Rediculous that 3 Km from the Centre of Sydney the Coverage if just Pitiful, have taken to using Skype for Business Calls due to the unreliability of the Vodafone Coverage...

just moved to telstra best network,u pay for what u get

Im a Real Estate agent thats missing out on phone calls that are prospective listingss!!!!! that cost me $$$$$ of dollars.. Also experiencing drop calls while talking to clients making them think that im hanging up on them.. :@

Vodafone is absolutely crap!I have complained to them numerous times and it still gets me nowhere. I hardly ever even have ANY reception. Calls drop out all the time. I completely HATE THEM and tell everyone I know never to go with them because they are so rubbish. Can't wait til my contract is done, I will change over to someone, ANYONE, else!!!! My boyrfirend works in the Telco industry and I know that Vodafone often have their equipment just sitting out in the open in a desk, (one time was sighted on a desk in SCHOOL!), and he says it is the worst equipment he has ever seen since wokring in the industry for the last seven years. No wonder they are so crap.

I use the Vodafone mobile broadband service and although their coverage map shows that I should get good reception in my town of Raymond Terrace, it's only occasionally that I get a strong signal of three bars out of a possible five, normally I only get one or two bars. Irrespective of the number of bars though, on many occasions even if I do have three bars, there is no download or upload activity happening for long periods of time even though it shows I am connected.

Wow! Oprah should have covered this on her Aust tour. Everything on here is happening to me too. Call drops, mobile retsarting, customer UNsupport, no signal(Very, Very Bad when driving with Nav software and suddenly lost signal and on a higway which turns out i didn't get off and stuck in M4 traffic for an hour, then half the time to get back, voicemail is like roulette... will i get messages. I do like how they have tell you to hold or call back option, which i'm sure they will manage to drop calls there too.

After a very unsatisfactory couple of months of paying and not getting the service I have been continually trying to contact Vodaphone to cancel out without success. I have sent an email but no reply.

Not receiving voicemail, photo or texts till 2 days later and then they come thru at around 2-3am! No signal for phoning thru at times and this is with a new Iphone 4!

Over the past 6 months I have been unemployed and looking for a job so my mobile was critical. I have had numerous times when calls have failed to reach me only to be diverted to voice mail and then subsequently had to ring the other pary and be charged for the missed call. I also experienced the "network busy" issue on numerous occasions in the heart of Sydney. When visiting country NSW recently, my phone was useless due to the lack of coverage.
Obviously the advertising does not stack up against the reality - this is a major issue for the ACCC and the Department of Fair Trading to investigate.

I have been a Vodafone customer since 2000, and at first was pretty satisfied. Just last year I upgraded my contract to receive a new phone and some discounts with 3G data.Then this year a USB modem to supply data to my new Macbook.When I agreed to terms I was adamantly told I was in an area which received good service and coverage.Again and again I explained I had no land line at home and the USB modem would be my only source of connection for data transfer. I was also lied to about the price I was to be charged for my contract. I negotiated a price for the USB modem, which included a 25% discount. My USB modem arrived in the post, with instruction to phone Vodafone to connect. In order to connect I was instructed I had to verbally agree to the contract which was supplied to me with USB modem pack, which differed to the one I had negotiated over the phone. I was then instructed to agree to the contract provided and it would be rectified once I had done so. When I later inquired to the amount I was paying, and explained my situation, I was told in no uncertain terms that no such discount was, or could have ever been offered. A check of my supposedly recorded con-versation when I first negotiated failed to appear i guess, as I was never granted an explanation I was promised. I swallowed this and moved on. Then in the last six months I have suffered endless connection and data download problems. I have complained and they have filled out trouble tickets. At different times I have been told differing accounts of why my data connection is either slow or not working. Rangining from the construction of the building I am in, which has not changed, the position of my building, which has not changed, that I am in a bad area, or area of low coverage, which is the same area I was in when I first agreed to terms with Vodafone, which worked fine. I live in a one bedroom house with no construction of houses in my immediate area, which was another excuse offered by Vodafone. When trying to discuss problems with customer care, at times being on the phone for over an hour dealing with people who are obviously not interested or understanding of your problems it becomes very frustrating. My latest call to Vodafone on Boxing day must have interupted Xmas celebrations at their call center. During the cheering and applauding in the background my helpful customer care operator would be non responsive, at times not listening to my explanations, then I was being treated as if I was being difficult. I was told that where I live had been experiencing difficulties ? No kidding!!! I was also told that there would be no improvements in the near future and that was that !!!!! Not good enough VODAFONE !

I was with Vodaphone initially with my wireless broadband and the performance was absymal - I kept calling customer support - they were nice enough but nothing really changed. I went on to 3 wireless broadband but Vodaphone took over 3 and lo and behold my broadband service dropped out for a few days! I was thinking Oh Not Again but I called customer support and the person was really helpful. Told me there had been an outage in the area. I dont expect perfection - I'm not perfect! no one is. The support person was really helpful and polite and everything she told me was accurate. The service was up and running again in no time and I haven't looked back - it's been TOTALLY hassle FREE. Not only that they topped up my data with a bonus 200MB for the inconvenience so I can't complain. As far as I'm concerned they tried their best to make amends and came through - that's all you can ask of any service. You can't expect no technical hitches ever.

NO RECEPTION WHATSOEVER ON THE MIDNORTH COAST

Almost daily my internet wont work.
I've given up on using my 'smartphone' to browse the internet.
Only sticking to facebook and gmail because it's too much of a struggle to load other things and i frankly don't want to be waiting 5 minutes for the load bar to move a milimetre.
In saying that - it consistently tells me i'm not in a coverage area - even though there's bars of reception and a 3g symble.

Then there's the times when i'll receive no messages at all.
Even though i have FULL reception.

Then later in the day my phone will vibrate non stop and i'll get 5-6 messages all at once. I KNOW they werent all sent at that second.

Stop failing vodafone.

There's also the times i'll have no missed calls.
My phone wont ring.
Again - with reception.
But i'll eventually get a message hours later informing me of a voicemail.

Signed up for the Pocket Wifi deal. Great device, but not happy with the reception in the Hornsby area in Sydney. I place the device in a location inside my girlfriends unit where I get 5 bars of 3G reception. The 3G service often drops down to the low speed "H" network or I lose service entirely. This makes surfing the web very frustrating. I have to try all manner of tricks to get a connection back again. I hope that Vodaphone realise that this wave of complaints from its customers is not a situation to be ignored. I think it's fair to say that there will not be a magic solution to this, it will take time. If it takes too long Vodaphone will lose a significant number of customers to other telcos.

I would like to complain about the poor reception and no service I am receiving from Vodafone since I signed up with Vodafone in March. I got my new iphone in March and also got one for my wife and I am very unhappy with them. We get no reception even when we are in St Leonards or anywhere. I cant ring Vodafone from my phone as the calls drop out or the quality is very very poor. IThe messages come through days after they are sent. Calls do not show up. I am unable to get the net on it as It tells me there is no 3g or Wi fi available message or no interent connection available. If I ring Vodafone Lara I am unable to even speak to someone as the calls drop out or the person on the line does not understand me or I am told to turn the phone on and off .I went to the store at Blacktown and the staff are so rude I dont even bother to go anymore.Very unhelpful.
I have emailed before but of course there is no response.. I am paying for two so called smart phones and the only thing I can do successfully is listen to my music on it!!!!Should have stayed with Optus.

ok firstly this site is so overdue!!! When i make calls often another phone call drops into my call and i can hear everything the other 2 callers are saying and so can the person i have called. and then there is the coverage... where i live (20km out side of newcastle and 10 kms from maitland) i have to walk to the middle of my street just to get enough reception to make a call... voice mail? bahahahahahaha thats a joke!!! i too have gone days before getting both voice mails and text messages.. or someone will text me at say lunch time and i wont get it till around 3am when im asleep or was asleep!!! And then there's the vodafone customer service, or the lack of customer service. my plan ends in a years time (jan 2012) and i will never use vodafone again. EVER!!!!!!!

Signed up for the Pocket Wifi deal. Great device, but not happy with the reception in the Hornsby area in Sydney. I place the device in a location inside my girlfriends unit where I get 5 bars of 3G reception. The 3G service often drops down to the low speed "H" network or I lose service entirely. This makes surfing the web very frustrating. I have to try all manner of tricks to get a connection back again. I hope that Vodaphone realise that this wave of complaints from its customers is not a situation to be ignored. I think it's fair to say that there will not be a magic solution to this, it will take time. If it takes too long Vodaphone will lose a significant number of customers to other telcos.

I'll keep it brief (sorry if I drop out in the meantime): FAR TOO SLOW!!!

I use the 'net for email and occasional research. I can never get more than 15 or so minutes very slow connection and that b****y "Lara" on their Help line really should be consigned to the recycle bin. Is this an issue for the Dept of Fair Trading? I'm being forced (after signing a 2 year contract) to pay for a practically non existent service (like many others). I'm going to pursue this when the world returns to normal after New Year.

My experience with Vodafone is the same as most people - poor coverage, having to go outside to send some messages and receiving messages at all times of the night that have been sent hours before.

I have been with Vodafone for a little over 2 years after being assured by them that they had a better phone coverage than Optus. I spent long periods of time trying to have my service dropout problems resolved but each time it was the same story - "you have total coverage in those areas (?") I changed settings in my phone with the assistance of a service person at Vodafone and then after the first 12 - 13 months of my contract I was advised it must be the phone handset causing the issue and at that point the phone was out of warranty and therefore my problem as it was a Nokia issue. NOkia of course referred me back to my carrier and I was on the "roundabout". When my contract was up I was assured (by Vodafone - funny how easy it is to get on to the "renew your contract" people) that a new phone would assist in the service not dropping out etc. I therefore signed up for a new 24 month plan with a new phone and now find that it is even worse than before with random dropouts and disconnections. I have managed to contact the complaints dept who put me through to the "technical department" who got me to take out my battery and sim card and clean the dust off them!. Of course at the time of speaking to them I had service, even though it was minimal. I find when you can contact them there is never any resolution to the continual dropouts.

For around three to four weeks, continuously 'searching' or 'no signal' I live in the CBD of Sydney and work about 4 km away, doesn't matter, doesn't work. Cant be bothered calling 'Lara' pathetic response. I hear they are merging or updating, surely they could of forseen it would be a failure.

I signed up one month before moving to an area with no service at all despite coverage maps showing coverage. I was unaware that I possibly could have got out of the contract back then and now it only has 2 months to go.
Not only do I have no coverage, I haven't been able to access my online bills for 12 months since changing ISP's. I have continued to pay my cheap ($10pm) plan because I get $130 credit each month and it's useful when away from home. I was told I could get out of my plan once I finally complained to TIO but who would want to give up $10 giving you $130pm calls and sms's. I would love to be able to use my plan all the time. I'd also love to be able to see my bills. Surely paper bills could have been arranged when they realised I had this problem.
I also recently purchased Vodafone (Crazy John) mobile braodband for times I'm in Canberra and Sydney (useless at home)only to find even in Sydney the reception is terrible. I'm now having to use my daughter's internet as the Vodafone mobile internet is too unreliable. I should have learned my lesson by now.
I've gone to the class action site to register but think I need a slap upside the head for being silly enough to choose Vodafone again.

i receive by messages minutes, hours and sometime a day later. Now coverage. Voda. use to be one of the best, but know it's one of the worst.

I have experienced CALL DROP OUTS and with a intermittent drop and slow 3g connection even though i'm in one of the capital suburb of NSW. Their website too is very slow when doing inquiries and payments and and the worst of all is the customer service .. How i wished i stayed with VIRGIN mobile .. how I wish i can switch .. I'm only on my 3rd month of my contract. My second phone is expiring with my VIRGIN but I WILL NEVER THINK AGAIN OF SWITCHING TO VODAFONE .. SO DISGUSTED WITH ALL OF THE SERVICE THEY PROVIDE AND WILL N EVER RECOMMEND TO ANYONE...

waited for 3 hours when we ( my husband and I) had 0 service in a syd suburb only 10kms from the city and 3 kms from the vodafone tower at chatswood. once I spoke to customer service they said they had no record of a problem - helpful!! I've considered buying a new handset thinking that was the problem when its been vodafone all the time - 3 days to send a photo of my daughter to her godmother on xmas day!

does anyone elses calls go straight to msg bank without ur phone ringing? my mms never work but i get charged for them!! its being going on since august for me!!

There is ZERO mobile broadband reception with Vodafone in Killcare, NSW. A third party company actually sells broadband coverage in the area to compensate for the poor reception... BUT YOU HAVE TO PAY AN ARM AND A LEG TO ACCESS IT!!

WOULD LOVE TO GET MY $50 BACK FROM MY PURCHASE!!!!!!

I am constantly on the road between Brisbane and Sydney and never have reception to make calls...even in major areas I have limited reception and when I do make calls they often drop out. Sick of it and want out of my contract please!!!

I have had 6 mobile phones on business plan. I have no covrage after years of promising the world. Even if you ring the business help line you will wait a minimum of an our and the big thing is over those 14 years of loyalty....Lara still does not understand what I say!
I'm out, don't care because I have no coverage at my own house...it's crap.

At last somewhere to voice your frustration. I've been a customer of Vodaphone for some years. Why - well for me their plan(s) are the right match, but the downside is very very poor reception. I live on the far south coast of NSW and it is only in a few places that I will get good reception. I even have to go from one end of the house to the other in order to make or receive a call and then have to have the mobile phone at the right angle to catch the signal. I have called Vodaphone and their response is we have no current plans to boost coverage in your area. In this day and age, thats really not good enough. Vodafail is a great tag. Good on you for coming up with it. I hope that this site puts the wind in Vodaphones sail and gets them actively supporting service. Thanks.

Vodafone bussines customer for past 8 years. Network is worst than ever.
Wish Vodafone would redirect their massive advertising budget from high profile sports to decent infrastructure, they have their priorities wrong. It is their loyal customer base that gives them profitability.

when we left Sydney for Culburra Beach, Optus did not enforce our Sydney contract and were ethical but Vodafone insisted on our three phone contracts even though reception is poor and on windy days impossible, even the Vodafone shop employees in Nowra admitted reception was poor to the east of Nowra at Culburra Beach,--we now look forward to getting rid of vodafone for good shortly. dr.htb

Phone drops out all the time, I live in Newcastle, they debited my account twice for the same bill and despite countless emails and phone calls to vodafone over the last three months (in which they said they would rectify the problem I hear nothing) my contract is up shortly and I'll be giving them the shove. Their customer service sucks!

I spent two hours, 3 weeks ago, in a Vodafone store in Chatswood with a very helpful customer service guy(thanks Gareth). I was there due to the ongoing appalling level of reception in metro Sydney and the fact that I could no longer send emails from my iPhone 3GS. He spent two hours on the phone with his own fellow Vodafone staff, knowing the very best way to short cut the usual call centre traps and delays and he still got absolutely nowhere!!! I am totally reliant upon my ability to send email from my mobile. I run 3 different business email accounts from that phone and now I can't trust the email service at all. What is most concerning.....and I'm sure is being experienced by many other Vodafone customers is that when you send an email from your mobile, it actually appears in your "Sent Box" as s sent message. The scary thing is that your email NEVER arrives to the intended receiver. You believe you have sent an email, but it NEVER ACTUALLY ARRIVES!!!
This is incredibly frustating and that's before I even get onto the shocking call drop out rate I have been experiencing over the last 3 months. I live in Balmain, 5 minutes from the largest CBD in the country and I can't hold on to a call. I can also identify a minimum of 3 dead spots or drop out zones (guaranteed to fail) in a 5km drive from Balmain to Sydney CBD. How much of a joke can this be??

I have been a very loyal fan of the Vodafone brand for over 15 years, but I am now reaching breaking point. I am doing my best to avoid going to Telstra and would never consider Optus. Vodafone.....your time is running out FAST.

Vodafone contacted me to say my contract on 2 phones was up for renewel. So I went ahead with this. My phone was meant to be a $79 cap 2 yrs unlimited with a new Iphone mobile. My wifes was meant to be a $49 cap 2 yrs plus $5 for the new galaxy mobile. My wife got the new mobile but vodafone put her on the $79 cap. I got nothing, no new contract no new mobile. Now they are billing me for my wifes $79 plan, rang and said I didnt want that make it the $49 plan. I asked why my new contract hasnt started and why I didnt get the new Iphone. They told me there were no record of the new contract and if you wanted the iphone you would not be able to get it unless you went to the shop and went on a waiting list.They have sent me a bill for over $500.00 in which I refuse to pay. I actually talked to a lady on the Phone about getting these 2 new contracts and phones and she put me on a recording through Vodafone so that it would be legit. They say there is no recording. Dont know what to do.

I have been with Vodafail for many years , and initially , they were 100% better than the evil empire ( Telstra),but of late , their service is approaching 3rd world standards. It seems to me that high winds or wet weather totally disrupts their infrastructure. I drive long distance and used to enjoy good signals just about everywhere ( even across the Hay Plain). Now , I cant even maintain a call driving through Sydney without it suddenly disconnecting.

I was a "Three" customer with both broadband & my mobile (three were brilliant & I had no trouble). My Broadband expired in Nov 2010 & when I went to renew it I was told I had to change to Vodafone, because they had brought out "Three". I have had absolutely no end of trouble service. I could not get a signal & after going to the "Three" shop to complain, over 5 times, they gave me a Wi-Fi. I now am able to log on about 50% of the time at best. The 1300 help line is as good as useless, I have rang them countless times & never get anywhere. Vodafone should cancel my Broadband contract as they have completly failed to provide the service they promised. Hell could freeze over before I would renew my mobile with them as my "Three" mobile contract ends March 2011. I join anyone else with this complaint & thank god I have finally found out I am not alone. I would suggest Vodafone are the most incomentent company I have ever dealt with.

Can't get any network coverage at all

I have experienced many reception dropouts, sms and download data extreemly slow sometimes up to 11 hours delay.I have been counting down the days till my contract ends in april. Looking forward to leaving Vodafone!!!!!!!!!!

try to search for mobile phones on the website - 3 out 5 times you'll get the Server is too busy message - and it is 5.28am on a public holiday - sseriously with the former head of F2 running the company here you think the least they could get right is the website

I have four services connected for work, their data network is unusable with download speeds that slow they don't registered in speediest sometimes. SMS messages delivered over an hour after they were sent. They must have lowered the power of their cell site as I now have extremely poor reception where I live.

Network dropouts when in direct line of sight of the nearest tower, never reception in majority of kings cross venues, wasn't able to recieve calls for a job multiple times, girlfriend thinks I'm avoiding her.. I demand some kind of compensation.

my name is michael; i have been with vodafone(or i should say vodafail)for 3mths i"m paying for 2gig & only getting 1gig.also very slow data speed.also internet drops out.and when i call customer services; there is no service. thanks vodafail for the headache.

I signed up with 3 a few years ago and they use vodafone. I was told i could get speeds of up to 1.5Mbps during times when there wasn't many people on. I was promised by the sales lady that i would be getting speeds of 200 - 500Kbps on an average day but i have never had those speeds. I emailed 3 about it and got no reply so i called them and was told that the slow download speed was due to the amount of users in my area. I call bullshit and want what i was promised.

I am now overseas, but I had the worse experience with Vodafone since their stupid merge with 3, ACCC hear this: you should never had approved this. The Australian public hates it. I had been with Vodafone for quite some time now, from the days they had the Metro Wireless plans and then they sold it to Iburst who disappeared and then I am back with Vodafone again since they agressively sold their data services. However I have a voice service with them too.All up I have 3 connections with them, 1 voice and 2 data.
Last month, I remembered I had no data service for a whole 10 days!!!! It was EDGE and then nothing!!
I thought I paid for a 3G service? Their customer service is pathetically overseas, condescendingly gave me a 3rd degree as if I do not know apples from orange after having their service for nearly 3 years now. Even their Australian call centre staff are no better, I had billing issues where they also talk to me in condescending manner and would not offer to help and refused to put me to a manager when I ask for one, The call centre staff (when this was in Australia) told me their managers never ever talk to customers. Also, they never call you back on any issues, the staff told me they are prohibited from making calls to customers as they only take calls coming in so they insist I call them back wait in queue and jam their lines to get updates on my problems. What sort of phone company is this where the staff are not allowed to call the customers to update the customers on a problem they need to solve in the first place? They also made so many errors in my bills for so many months it's not even funny. Also in the past, 2 phones they sent to me were lost in the mail and they refused to believe me even after the courier company told me it was lost, they insist that I wait 4 to 6 weeks to prove that it was truly lost when they could have just called the courier company to ask and they refused but kept challenging me.
Back to the most recent problems, my calls was cut out for no reason in the middle of a conversation and I was thinking it was my phone when indeed now it is a fact that it was Vodafone all this time, very sneaky, never tell the truth. Vodafone, stop lying to people and stop pretending this is something that will go away and stop teaching your staff to be rude to customers when your staff could not handle a problem, which is most of the time; Vodafone's own doing. Also teach your staff never to hang up on a customer. I had calls I made to their call centre, where after waiting and explaining the issues, half way thru, the call was conveniently hung up and they never call you back even though they know how to reach you.

Vodafone, what a load of shit.

after being stalked and caught out right after i turned eighteen, the guy who signed me to the deal assured me that if i went over the amount of calls my plan allowed, i wouldn't be allowed to make any calls... he lied. now i am stuck in a deal where each month i am paying $1,200 and putting me in debt. what vodaphone is doing is criminal and unjust. after trying to get through to customer service and being dropped. and afer getting no response via email my last option was a vodaphone store BUT they were of no help either. now im left with no choice but to continue to pay much needed money that should be going towards my uni fees.

ps, a fact... 90% of people in debt under the age of 25 are in debt to phone companies.

after being stalked and caught out right after i turned eighteen, the guy who signed me to the deal assured me that if i went over the amount of calls my plan allowed, i wouldn't be allowed to make any calls... he lied. now i am stuck in a deal where each month i am paying $1,200 and putting me in debt. what vodaphone is doing is criminal and unjust.

ps, a fact... 90% of people in debt under the age of 25 are in debt to phone companies.

after being stalked and caught out right after i turned eighteen, the guy who signed me to the deal assured me that if i went over the amount of calls my plan allowed, i wouldn't be allowed to make any calls... he lied. now i am stuck in a deal where each month i am paying $1,200 and putting me in debt. what vodaphone is doing is criminal and unjust.

ps, a fact... 90% of people in debt under the age of 25 are in debt to phone companies.

vodafone, drops out at traffic lights, red light cameras,speed cameras,nil reception inside the home, have to walk the streets find reception. all began for me about four to six weeks before christmas last year and got worse since. i find bad weather is good for my reception, sometimes to the point that it does not drop out where in fine weather it is guaranteed to drop out.security cameras nock it off signal. within fifty meters of the phone tower and still lousy reception, too close you think. not so drops out a klm or more 98% guaranteed. two cans and a piece of string would give a better reception. before christmas last year i had great reception and it is as if they cut the signal strength by more than half. a job for Kevin 07 to issue refunds and a new phone for pain and suffering

Calls won't go through. Try 5-10 times to get a connection. Call drops out after 10 seconds. Vmails and texts come though much later than they were sent. Tried to call 1555 but on hold for ages, then drops out and have to call back AGAIN! This service is useless for me and my wife. We are both on $114 per month plans too which is woeful.

Let me know if there is a class action.

I live on the east side of a mountain just 75 km from Sydney CBD. I can stand in my loungeroom and watch aircraft arrive and depart Sydney airport. But my mobile phone is useless from this location. Botswanna have a better mobile service than we have here in Australia. ALL our Telco's only concentrate on where the big $'s for them are and don't care about any area that is less than high density. We in Australia have a 4th world service but are forced to pay the highest rates in the world. Let's all rebel and do something about this sham.

no reception in my home (wollstonecraft), no reception at work (city), no lines to call anyone between the hours of 830-930am and 430-630pm, 3G data slower than GSM when 3G is switched off, 1-2 day lag in receiving voicemails, voda not willing to compensate for poor service - they told me to replace my sim which was only 6 mths old, and now the service is even worse than it was before i did that! paying $74 a month for an iphone 3gs which i can now get for $45 on an unlimited plan - such a rip off!

reception continually drops out and that's when it's working. The worst of vodafone is the ignorance it extends to it's customers for service calls which is a testament to the company's interest in keeping existing customers satisfied.Waiting "on hold" for over 2 hrs indicates vodafones care factor.... Sweet F.A.
Add that to it's deteriorating service/reception capabilities....what's it coming to? A far cry from the service I received just 2 hrs ago. WHATS HAPPENED VODAFONE.

Can't access Internet in my area (extremely slow) even tho I have full reception

Will no even open google homepage when it starts dropout and sits on zero while I wait to download TEXT good greaf it will no even load text. charge meg for checking balance on pre-paid account when I had been told it was free. the 1512 number has never worked when I have tried to use it and the lies I am told by the call center. well not happy JAN.

I have an iPhone 3GS with Vodafone and the reception and data problems have annoyed me from day one. Firstly, I can be in the same place and not move and I can go from full service to no service and back again 20 times. Secondly, I was sitting on Cronulla Beach yesterday with full reception and the 3G symbol but could I open any webpages? Of course not!

I am from syd and have signed up for my second contract in a row with them and thinking to myself the issues i had with the old phone were just that..WITH THE OLD PHONE ...but they were not!!! Its Vodafones CRAP service

I am only 20 years old and my original contract was 114 unlimited - The service was nothing short of HORENDOUS between call droputs and almost 0 3G Network coverage but stupid me thought "Well if i get a new contract and a new phone then all the issues should be resolved". Unfortunately for me that wasnt how it panned out.

Signing up to Vodafones 79 cap proved no difference - and even with the new phone.I decided to call Vodafone and spoke to a "Rick" and after explaining to him my situation i simply wanted out of the contract because i am not getting the service that i am paying for. Though do you think that was good enough?????

"Rick" then said "oh ill call you back tomorrow with a resolution" Surely enough that did not happen till several days later in which he said "i left you a voicemail" - (so did i not get the voicemail cause of their shitty service or was he lying?) He then proceeded to try and trouble shoot the device with me...WHAT MORE CAN YOU DO TO A PHONE BUT RESET NETWORK SETTING AND REBOOT!!! I have tried to reboot and reset every single component but it never changed a thing!!!!!!!!!

The part that REALLY pissed me off:

Rick then asked me questions and he said the main part is for me to tell him exactly which calls have failed in the last few days under what numbers and at what time... IS THIS A FU**ING JOKE? IF THERE SUPPORT WS IN AUS I WOULD HAVE DRIVEN THERE AND SHOWN HIM WHAT TIME IT IS!!! At that time i was so frustrated with what he'd asked me to do i just left it... i felt i had NO chance with these people and just had to stop and quit there...I mean...the customer service guy himself had NO clue..he had to hang up and call me backabout 5 times with answers.

Until i came across this site!!!! PLEASE lets voice this so we can at least get what we deserve...and thats good service and at bare minimum - WHAT WE PAY FOR!!

Summary of what i experience:

Late or no voicemails being received
FREQUENT drop out of calls
Texts not being sent and having to restart the phone or reset the service
"NO SERVICE" displaying in which a restart would have to take place yet again!

I can come up with plenty more if you need me to!

If there is a way i can get some help to fight these giants please contact me on anthony@djanthum.com THANKS for your help!!

I left Vodaphone because every time I called their call Center I got an Indian operator who would never solve my problems. When I asked to speak to someone in Australia they said they didnt have the ability to do so. A telecommunications company that cant transfer a call to its head office. Useless! What happens is that a contractor in India doesnt want Australian management to know how bad its service really is so nothing ever gets mentioned or done to correct the poor service. Its only when things hit the fan does management in Australia find out there is even a problem.

No reception. I can only make emergency calls. The internet is slow. I posted a comment on their Facebook page, every other comment received a response except for mine because I was complaining about them. I KNOW YOU'VE BEEN ON YOUR FACEBOOK PAGE VODAFONE!! DON'T TRY AND HIDE!

I have no reception 80% of the time even though my mum does (she is also on Vodafone). What's the point of having a phone when you can't make phone calls when you need to? This is BS! At my boyfriend's house, we only get reception in ONE room. Thanks Vodafone.