I was in a contract I complained that the only service I got was to hang over my veranda and wait for caverage which was a pain in bad conditions and my battery battery life minamal as it was continually searching for coverage they told me that there was service in my area. Even in my local town there was limited coverage so if your visiting Maclean try the Boulavarde and outside Causleys Fruit barn if you want to make a call. Or do what I did wait for your contract to be up and switch to Telsta.

I have been with vodaphone for past 5 yrs and have always had good reception at home. For over past yr, lucky to have 1 bar and when it crosses to 3G, reception just drops out. Very disappointed with service at the moment, this includes bloody Lara and when you do finally get onto customer service lucky to understand what the're saying as usually goes to India. Can't wait until my contract is up. Won't be going back to vodaphone!!

voicemail turning up 3-5 days later and missing out on clients. i am self employed and rely on voicemail a lot. receiving sms messages hours after they were sent. poor reception causing calls to drop out. slow and sometimes no data reception. over seas call centre so when i call i can not understand them with there thick indian accent. had enough

I have 4GB of data to use but over the last few weeks i have been lucky to use 4mB due to to sub dial up speeds. then the pain of having to turn 3g off so that i can at least receive calls. thats at home just south of sydney. Try going to a large town like Cobar, you are lucky if you get one bar and thats on top of a hill.

They claim to cover 99% of Australia. the question is which 99%.

Upon hearing about this site I was relieved and eager for a say. I have been a loyal vodafone customer for over 6 years. My trouble began 3 years ago, when I moved to Coffs Harbour, NSW. I re-signed a contract shortly before relocating here and the service has been absolutely pitiful ever since. I have been told on numerous occasions either in store or over the phone that service was going to improve in my area. NEVER HAPPENED! They would not let me out of the signed contract, so I have paid and paid and paid for extremely poor service and most of the time NO service. I hope I get a chance to take this further because I will not hesitate.
Cheers

I rang Vodafone to register a credit card. Halfway through the call I was told I would be transferred to an operator and to hold. Forty five minutes later I gave-up and registered online.

me and my wife just upgraded to a new n97 mini the worst thing that we upgraded we should of just gone somewhere else instead of vodaprob sorry vodafone.the phone freezers more than my freezer does.battery life no life the phone itself is like something u buy at a 2 dollar shop they probley work better. mate ur not alone. lets do something about it i've actually got another phone on prepaid not with vodafone.

They cannot give accurate billing charges on a timely basis . i.e. within a 24 hr period and charges do not correlate with actual usage. Their accounting system is shot ! On their automated balance inquiry number they state you are overdue and owe money when in fact you don't! I changed to Vodafone 4 months ago and it is the worst choice I ever made. The call support team do not understand problems and are unable to provide a solution and you cant wait up to 30mins for a call to be answered or they tell you they are to busy and they will call you back after in after 30mins .Try 6 hours at 2:30am in the morning when you are asleep. No clue at all!! I have already had one complaint under the TIO which I found the result far from satisfactory but was at my wits end so gave up, but it looks like I will be heading down that track again very soon!!

i am constantly having to re-dial my boyfriend's number because it usually does not connect the first few times. once i finally get through to him, the call drops out within minutes due to poor reception. within a few minutes i could go from having all five bars of reception to none at all. this has been happening every single day for months now. i am sick and tired of paying a phone bill for a phone i can hardly say i use. time to grow a pair and face up to your epic fail of a network, Vodafone!

vodafone it s just a joke i m very fed up

Friends don't get my text messages even when sitting right next to them to test the service. Continuous drop outs, again even when sitting next to someone.
I first started using them in 1998 and it's only the last few years that they have been on a downhill route. Be lucky if I have 2 bars to even receive a call. When someone leaves a voice message, it has taken up to an hour to get it and I am not wasting credit to call it.

I am lucky enough not to have suffered dropped out phone calls, however I have had very poor reception, very slow voicemail turn around times and a high ratio of text failures. It's a shame one of the other networks don't offer something like the Infinity plans...that's the one attractive thing about Vodafone....if anyone knows of any similar plans with other telcos please post!

My Vodafone iPhone 3 was due for an upgrade at the beginning of November. I'm aware the product is very popular and that I would have to wait. And I have been. I approached Vodafone at the start of October about the upgrade I'd like to make. I've received conflicting messages from the 1555 service and the shops about how to upgrade to an iPhone 4. To cut a long story short, for the last few months I've sent back and forth between shops and the phone service and at no time have they agreed to notify me of when stock is available or to take my order. Last week I went to the store at Parramatta and finally, they said they had stock available, but NOW they've introduced a new policy that any upgrades must be made over the phone. They'll only sell the phone through the shop to new customers or outright. As I've said, I do appreciate that the iPhone is incredibly popular; but I've been a Vodafone customer for 6 years and clearly they're ignoring their existing customers in favour of acquiring new customers with this unique situation. They've shown their true colours.

Before Vodafone combined with 3 it was better and it was good, until they combined with 3.The reason I left 3 was shit coverage,bad customer service and long long cue's. Every time I call anyone I get cut off and I can't even hear them properly.Also my Internet coverage is getting to that problem.I stayed with Vodafone for one reason was good customer service and good coverage but it looks like I might switch to Optus or other phone company which is the decision I have to take in action....Vodafone what the Hick are you doing.....

called customer service regarding poor servicer coverage.
after about 8 hours on hold over a couple of weeks they managed to transfer me from customer service then to the "value added" team then the upgrades dept then back to customer service because they didn't know what my call was about. to which the call centre supervisor said "i am going out of my way by helping you" then back to the upgrades dept and after complaining in writing to which i still have had no satisfactory result and Vodafone just stopped replying to my e-mails.to the customer retention team to which they said they would give me three months free off my contract, recieved a bill like nothing had happened.
here is a transcript of my email complaint to which has not been resolved.
here is a copy of the email response. still no conact...... and waiting..
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 5 days.

Thank you for allowing us to be of service to you.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

If you are replying with a new request instead of an update to the below query, please do not update this incident. Please go to http://vodafone.custhelp.com/app/ask to submit your question so we can answer you ASAP.

[===> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]


Subject
Rude customer service

Discussion Thread
Response (Tamieka) 21/11/2010 05:11 PM
Hi Paul,

Thank you for your email.

It is always disappointing when a customer is unhappy with any aspect of our company and we regret that you have been dissatisfied with the service you received via telephone communication.

Vodafone continually strive to achieve the highest possible standard of service and go to considerable lengths to train our staff in all aspects of customer service.

I regret to inform you I can not provide you a call back through this medium, I appreciate you level of frustration and would like to advise our Customer Care team on 1555 are the direct channel you will need to contact for any voice communication.

Thank you for bringing your concerns to our attention.

Your feedback allows Vodafone to improve their business for the future.

Kind Regards

Tamieka
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

*************************************************************************************************************
Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au

*************************************************************************************************************
Customer 21/11/2010 04:59 PM
Hi tamieka
U have not been contacted as yet regarding this issue.
The persons a have been in contact with are the ones I have the issue with. The iPhone issue has Been resolved but the poor customer service issue has in my opinion escalated, I would appreciate a call regarding this issue from an Australian representative as the reps in India are the ones that I have issue with.
Regards
Paul Nakhoul

==================== text File Attachment ====================
email.txt, 4067 bytes, added to incident
Customer 21/11/2010 04:29 PM
>
Hi tamieka
U have not been contacted as yet regarding this issue.
The persons a have been in contact with are the ones I have the issue with. The iPhone issue has Been resolved but the poor customer service issue has in my opinion escalated, I would appreciate a call regarding this issue from an Australian representative as the reps in India are the ones that I have issue with.
Regards
Paul Nakhoul
>
>
Response (Tamieka) 21/11/2010 03:04 PM
Hi Paul,

Thank you for your enquiry.

I have ascertained that you have since contacted Vodafone Customer Care with regards to your iPhone issue.

Thank you again for taking the time to contact us.

Kind Regards

Tamieka
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

*************************************************************************************************************
Want to manage your mobile account, check out how much credit you've used, pay your bill, recharge and much, much more? Visit www.myvodafone.com.au

*************************************************************************************************************
Auto-Response 17/11/2010 04:07 PM
Paul

Thank you for contacting Vodafone on 13/11/2010 04:41 PM, your query is currently being investigated. We appreciate your patience and we'll endeavour to respond to you as soon as possible.

Vodafone Support
Auto-Response 13/11/2010 04:41 PM
Hi Paul
There's a really good chance that the information you're after can be found in the content provided or in our self-service options. Please go to http://vodafone.custhelp.com/app/answers/list for Online FAQS or https://www.myvodafone.com.au/knox/login_handler.jsp for My Vodafone to assist your query



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Customer 13/11/2010 04:41 PM
13th november called customer care regarding my newly issued iPhone 4, after speaking with three members of customer care and the loyalty team i finally got put through to Shrapna who was argumentative for most of the 50 minute phone call.
she refused the fact that it was a new phone and stated that i would have to bare the cost of any repairs for a 7 day old phone.
i would appreciate a call regarding a solution to this matter.

I run a plumbing business in Sydney and have 4 phones and 2 USB air cards with vodaphone. I have been with vodaphone for six years and spend on average $500 per month. Recently I upgraded one of the phone numbers to an I phone 4. Problem is my work email is with optusnet and the software on the new phone doesn't support the optus email. I found this out from someone else and before I took the phone out of the box I rang vodaphone to exchange the phone for one that would work with optus emails. They said there was nothing they could do about it even though the phone was still in it's box and wrapping. I also constantly have problems with connection on both phones and USB air cards. I also recieve voice mail days after it was left and have missed work opportunities because of this. I will be moving all my business else where as soon as my contracts expire.

Have been with vodafone for many years and always had trouble with service but nothing as bad as when I brought my iPhone 3 never have service voicemail messages come through days late. Even missed out on a job cause the voicemail message came through days late.

Been with Vodafone for 10 years, past 3 months has been shocking. Cut outs and no reception in Pyrmont/Ultimo area. I want to change but my whole family is on Vodafone with free calls to each other.. My plan is due in January.. if it doesn't improve like they promised I will change 4 mobiles across to another provider.. cannot put up with the bad reception anymore...

The owner of this site runs a company which resells Optus services, yet he does not disclose this. Take everything you read with a grain of salt.

some months ago I lost total coverage reception in my residential area ( Campbelltown) I usually only got 3 bars of signal on Iphone anyway so wasn't that great day to day. I called customer service and got told they were upgrading amplifiers in my area, and when it came back online ( no ETA) it would be bigger and better than ever. 8 days later the signal came back, 1 bar of signal at best, and even that depended on which way the wind was blowing - literally!!!

I live on the mid north coast of NSW. I have no coverage once I leave South Kempsey to go to Crescent Head. I also have no coverage in some shopping centres in Port Macquarie. The reason I have a Vodafone mobile is because compared to the other carriers the costs are not as high. I guess that means you get what you pay for.

Hi, it's been since august that I cannot send email via my new iPhone, as I get some stupid excuse " it's because someone sent spam" , it is now 5 months the service is not working properly and nothing done about it. As I have complaint about this already 5 times, still nothing... Yet they pretty quick if I miss a payment for a DAY!......and still charging me service plan but do not fully provide it.... I think it is a terrible customer service and a rip of

I was with vodafone for years and was never truly satisfied with their service / coverage / reception. I live in Surry Hills and had NO reception in my home unless I went outside and waved the phone around for about 5min trying to get coverage. when I called vodafone to complain I was told that I had full coverage mind you I was talking to someone in India who didn't even know where Surry Hills was !!!! then I was told they would have to send someone over within 7 days to check my coverage at home.... what a joke !! so after many complaints and sitting on the phone for hours and hours trying to talk to vodaphone I cancelled my contract with only a month to go it and they even gave me the wrong termanation fee and have sent me yet another bill for a service im not even using.... on ya vodafone !!! would rather set my hair on fire then go back or even have to deal with vodafone..

I'm on a unlimited plan. There was a Whole week where I could not get 3G coverage. I sat on the phone to vodaphone for 3hours and got so frustated with the fact that I was sitting there for that long, I hung up! I refuse to pay $100 a month for a phone I can hardly use. The list goes on- Delayed text messages, Internet dropping in and out, phone calls dropping out. I'm so sick of it! It's not good enough

I just went into a store to pick up a final bill after having my contract cancelled. When I asked the girl at the counter how they were handling all the scrutiny, she nervously answered "I don't really know of anything going on. All I know is that our CEO posted an apology for some intermittent service delays last week. I haven't had one customer come in with issues".

What a load of bollocks.

So I rang their sales phone number later today, just for fun. Guess what? One ring and I was through! And it was an Aussie on the end of the phone! I asked him to check my 3G coverage to which he replied "hold on, let me zoom in on your exact house and check......looks like youve got perfect coverage on our two 3G networks". CRAP CRAP CRAP
To his credit, when pushed, he did suggest testing my coverage with a $2 red sim.

My concern is that unwise customers will fall for this crap and sign up. Please help ACCC. What are you doing? These guys are out and out lying.

I often have full signal indicated but cannot make or receive calls, i get voicemail notice's but never received the call, let alone missed it !@@#!@, I get TXT and voicemail several hours if not days late. Have you ever tried to call vodajunk to complain or get support....Friggin LARA !!! if i ever catch that Bi***ch she cop it too !!

I have been a vodafone customer for 10 years atleast. I have never had a problem, had total faith in the tel-co i even changed my companys mobiles to vodafone i was so happy with them all untill 12 months ago. Trying to run a business with all the drop outs and no service is so annoying and doing some damage to my business and dealings. i can understand if maybe there is a problem for a week MAX, but its been going on too long i even feel they are not putting in the effort to fix the problem so i ask the question, should i put the effort to pay the bill untill the problem is fixed? But everyone knows doing that is not realistic. I have called vodafone about the problem and they say the same thing "upgrading". Well thats not good enough........ GET YOUR ACT TOGETHER VODAFONE OR YOU WILL LOOSE OUT LATER ON.

Just got my iphone 4 and cnat have a normal conversation without having it drop out or have trouble having reception!!!
Really disgusting from a network so big!!
NEVER AGAIN VODAFONE!!!!

I had no internet or mobile phone access in my home since 24 December, when I contacted Vodafone and spent 1 hour on hold I was told it could take up to 6 days to resolve the issue and if they discovered there was no coverage in my area I could terminate my contract. I don't know why they call it Customer Care because it seems they don't care. I'm tired of the constant drop out's on the mobile Broadband which is slower than a snail...

I just singed with Vodafone on a 24 month contract, I have an Iphone 4, Its super cheap and I get nearly $600 worth of calls and 2gb worth of Data .. Pretty good right ? now wait till you hear the catch, I never get reception and I can never get connected to 3g so Im not even getting what I paid for most of the time.

Screw you Vodafone !! Im not gonna pay my blls you sons of bi.....

All of the family signed up with Vodafone as they had the best coverage in Glenhaven NSW - that lasted for a few months, and then no we had reception at all in the house, have to walk up the driveway. Constant calls to Vodafone were met with a 'who cares, your problem' attitude.
Thanks for bringing the failures and lack of service of Vodafone to the forefront.

I have been a vodafail customer for over 10 years and never had a problem until 2 years ago when I moved house to the Rouse Hill area. It was IMPOSSIBLE to have a phone conversation on my mobile without it dropping out...I would try to call my husband or vice vera and it would go to his voicemail at least 8 times out of 10.

When I found out the ACCC was involved, I rang Vodafail. I was on hold, on 3 separate occations, for over an hour. I finally got through, and was told they had to conduct 'tests' on my number. When the tests were done, I received a voicemail saying I needed to call them back. Of course I rang back and it took me another 2 phone calls to finally get through, but once I did, I was told I did in fact live in a low signal area and was allowed to leave my contract without paying exit fees.

I now am with Telstra, and I cannot express how much better it is!!!!! I can call my husband and it gets through every time, and I can actually receive phone calls in the comfort of my living room without having to run upstairs. It was a pain to ring them and be on hold for hours - it would help if their call centre was local - but it was definitely worth it!

Thank you for this website and making all our issues known!

i have to call the other line at least 3 times to finish a normal 5 minute conversation, hence why i go over my cap.

No reception in many areas where I live, drop outs, 40 minutes to be put through to a person in customer service.

Some times it takes me 6-7 phone calls to tell a client some thing because the call keeps dropping out and text messages 12 hours to be received anoying people at all hours of the night.
I spend a lot of money with vodafone and im sick of it.

I own 3 Mobile's All are with Vodaphone and All are on Cap Plans.
OMG...I asked to change my plans to the most recent plans as I was in the old cap plans. I would pay the same amounts per month but enjoy the benefits of better plans....Well that was the plan anyway... 12 calls to there call centre and $203.00 out of pocket later they still havent got it right. I have also noticed "Connection Error" on every dame call I make. When I finally get through to there call centre 1 hour later, I am told to turn phone off remove the battery and the sim card and after 10 minutes put them back in. This has lasted all of 3 calls then I am back to "Connection Error". They are absolutely pathetic!!! I pay $207.00 per month, I expect to have premo service...instead it is CRAP!! When these phones fall out of there contracts I WILL be moving elsewhere.

Have been trying to activate vodafone sim since 24/12.... Still no phone

i have to call at least 3 times to finish a 5 minute conversation because the lines keep dropping out and hence why i go over my cap

I'm lucky to get the any call coverage at all where I live, it's worse than ten years ago and even on main roads like the M5 the call will drop out. I drive all over Sydney every working day and it's same reception problems all over the metro.

I was on a contact but yet vodaphone provided me with no service, I made many calls to no prevail! They tried to blame it on me saying it was my phone! Never returned calls! I guess there complaint area/technical team had a huge list of people to call back with no answers!

I am coming to the end of my contract with Vodafone and wanted to contact them to see what my options are so I could decide if I wanted to stay with Vodafone.
My first phone call took me 45 mins before I could speak to someone,...they spoke such poor english I could only understand every 3rd word. I finally managed to understand that they couldn't get the computer working and advised that I call back in 4 or 5 hours.
I tried again and after 1 1/2 hours I spoke to someone who said that they had to transfer me to another section, ...at this point my call was lost and I was disconnected.
The third time I tried, the person couldn't answer all of my questions and advised me to go to the website!
Thank you Vodafone, you have made my decision easy. I will be going elsewhere.

Tura Beach NSW - a very well populated virtual suburb of Merimbula. No reception at all. Got to daily drive to within reach of Merimbula main township to get missed calls & messages.

I've HAD ENOUGH of Vodafone

I signed up a year and a half ago for a Dell notebook with built in 3g/sim card. I have only every used the thing for a few hours. The internet reception is crap, crap, crap and when you can get reception ( which is rarely) the download speed is so painfully slow I gave up waiting for the page to load. The notebook has sat in the cupboard for 18 months gathering dust waiting for the day next march 2011 when I can cancel the $60 per month plan!!!

After 20 years of service with vodaphone I just got out due to poor coverage,even in the CBD, poor responce from managment not wanting to listen to my compalaints and were just intrested in signing CONTRACTS. For these bastards it not about taking ownership of the problems we all experience. This network should close shop. And let this class action be a warning to the other networks.

I bought a Desire HD specifically to access all the new goodies out there on the net, movies etc. but can't get any reception to view these things despite being in a so-called full coverage area. The girl in the Vodafone store told me that i will just have to use the 2G network instead, What the hell is that!!! I bought this thing to be able to use 3G and the company rep. tells me, "sorry, but i can't help you." Shame on you Vodafail, you're a disgrace.

I struggle to get a signal when working outdoors in a Sydney harbor location...signal coverage sucks!

whats the story with vodafone??? do they want to get rid of their company cause they going about it the right way.

HELP HELP please will other companies take our contracts over and save us from this useless company

their base station dropped out & they refused to send someone out to fix it. Thats fine but my other half is a med student, which really needs to have internet (online assessments etc). If your rural people go optus, never fail. LOL

OMG I'm so happy tht this website exists! I hate voda fone!! They make any excuse to over charge u on ur plan, the customer servise sux! And I don't even get reception in my own house or any where else for that matter!! I can't wait until my plan runs out so I can join a different provider!!

Tura Beach NSW - a very well populated virtual suburb of Merimbula. No reception at all. Got to daily drive to within reach of Merimbula main township to get missed calls & messages.

I've HAD ENOUGH of Vodafone

i was at my fathers places and my daughter hurt her head she had a huge ding in her head blood everywhere and i couldnt call anyone as my phone just said call failed and that happened 6 times then i had to turn my phone off then off its a joke my daughter could have needed to go to the hospital and i couldnt call any one its a joke and its happened to my dad before he is with vodafone too

Ombudsman helped me out of data service contract. Almost 10 months to suffer till phone contract expires. Can't wait!

OMG I'm so happy tht this website exists! I hate voda fone!! They make any excuse to over charge u on ur plan, the customer servise sux! And I don't even get reception in my own house or any where else for that matter!! I can't wait until my plan runs out so I can join a different provider!!

Have a data allowance on my phone AND mobile broadband and can't even get enough network coverage to use it! No wonder they have upped their limits in relation to price. Have called and was told "what issue??"

I signed up to Vodafone because it used to be the least expensive and most widely used mobile service provider. Now, I experience dropped calls multiple times daily and strange intermittent network interruptions in areas wherein previously I had full coverage (full bars on my phone). I can stand still in one spot and watch the number of bars of reception rise and fall dramatically on my phone in areas where I'd never had a problem before. And such problems began for me right about the time that Vodafone merged with 3 Mobile. And what's most infuriating is that Vodafone's customer service is impossible to reach! The number of voice prompts one must go through on the automated system just to reach a real human is excessive, and even worse is the fact that wait times to speak with said human customer service agents have been up to 1.5 hours! I went to the Vodafone shop where I bought my phone and even the staff there told me "Mate, I once waited on hold for two hours when I had to call on the behalf of a customer." Now that's just embarrassing! Australia is a Developed Country so how can this be the case with one of its major mobile service providers?!

Constant service dropouts , no service at all in some citys, useless for doing interstate business, very expensive compared to other suppliers

Have a company of 7 people on vodafone but we can never reach each other as there is never a signal.
As for clients being able to reach us and give us business this is next to impossible. We have lost a load of clients that are not able to reach us.
Come on vodafone sort yourselves out

Voicemail messages are coming through days after people are leaving them, calls in the inner CBD of Sydney are dropping out and Data keeps failing - even in the inner city.

Big thing to take on at 23. Saw your segment on the News. Good work in getting out what your paying for.I use Telstra. Never had any problems.

"Hi, Im Lara" GOD HELP ME!

my text messages send 2 to 3 times extra calls always drop out

Vodafone claims to cover 99.53 % of Metro areas. So how come I keep coming into the 0.47% region so often ? However not wanting to simply moan lets get specific I live in a Sydney suburb Clontarf. Driving home through Balgowlah I know the precise location of three drop out points in less than 2Km. Even along Military Rd just past Mosman Junction going north Drop out, Going south on Roseville Bridge, drop out. Cherrybrook - drop out. And hey this is not confined to Sydney. Recently in Cairns, driving from Mission beach to Cairns - no signal all the way until well into Cairns - check the coverage map - or should I say the purported coverage map and its all in the blue - but hey it no work despite the optimism of the map. And to and to my anger of course partners phone with Telstra worked 100%. Even today writing this from Crows Nest NSW - not exaclty a rural location - my Vodafone ( iphone ) signal strength 1 bar - coworker on TLS signal strength 4 !

Now we all know we went to Vodafone cos we got a great deal - and of course I asked about the coverage as friends told me it was poor ( if only I had listened to them ) but the sales guy told me that in poor reception areas the phone would switch across to TLS - and I believed him !!!!!!!!!!

Then to add injury to all this pain there are at least 2 occasions a day when it just does nothing - I dial and I wait - and the screen just looks at me and sits there. Seems like a congestion issue to me. Just keep on dialing in the end you get through - persistence is what counts.

Then finally to all you users BE AWARE of the overseas charges - I racked up over $5K whilst in the UK for less than two weeks ( Mostly internet charges ). At least in Europe they have laws to prevent such rip offs. Of course you cant challenge them - they own all the technology to prove you are wrong.

I have had mobile phones since the days they were literally a suitcase in the boot of the car, the old 0055 numbers, I have used Telstra, Optus, and now Vodaphone - believe me when this contract expires - I wont be renewing it.

i pay for Vf mobile broadband , at first i thought it was me cos im new at this stuff . In short im lucky to get 50 percent service . this action is ok but we need the option to drop out of contract the same way vf has , without notice .

i went on a 24mth contract for the internet usb broadband stick.
Now ive got to pay out the contract(expensive) with vodafone and go with a provider who does supply internet service.
Criminal organisation!

constantly have little or no reception

I hate to say this, but a website like this is only being advantageous to Telstra, allowing them to use these types of complaints to justify them charging far greater prices. When Voda came into the market all those years ago, they forced Telsra, and Optus, to drop their prices. They also brought in Caps, as well as pre-paid. Sure, I feel your pain, I`m also with Voda, but I don`t want to see the opposition increase prices by 50%

I am constantly having calls dropped, zero reception and having to clal back non stop, sometimes i have had to call a friend 9 times so I can have a ocnversation. I have an iPhone and the Internet is a joke keeps failing with the connection and my phone is always searching for the network.

i constantly have little or no reception

I was on a contract, but yet had no reception, after many many calls to them my problem remained unsolved! They actually tried to blame it on me telling me it wad my phone not there reception!

I am with Crazy John's and sadly they use the Vodafone towers. It is pathetic. I cannot get range if I'm in a suburb on the side of a hill. I have to run up the street with my phone in the air to try and fluke one bar of service to send an SMS. If I'm stuck somewhere and need a lift, 90% of the time I stay stuck as calls cannot connect and SMS don't go through. And MMS? What a joke! I send a picture and it either just doesn't arrive at all or turns up 24hours later.

Pathetic.

Contacting vodafone is a waist of time... I can't even understand what they're saying.

Unreliable text messages, poor coverage for both phone and 3G.

My town receives ONE BAR of reception - enough to receive a message but not a call. Plus, when I go to send a message the one bar usually disappearsd and I have to wait up to five minutes before it will find a signal and send. When I drove 15 minutes to work in the next town I have full reception. Thus I can only use my phone completely between 8am and 4pm.

Was 13 months into my 2 year unlimited calls business plan with a Data card. Service was very poor, did not recieve my voice messages and data card was shit!
I phoned and complained several times and threatened to take matters further unless I was released from my contract. They agreed, have porteted my numbers accross and in the process of posting handsets back to vodafone.

I would never have thought that Vodafone would cause so much pain. I've been a loyal tema-vodafone for eleven years and this is the first time i've been pissed off. Here I've been blaming everyone elses phones for the call drop outs and bad reception when it's been vodafone. what's that about?
Get it together Vodafone, I wish I just hadn't signed another 2 year contract with you. I'm mighty pissed off. MIGHTY!

I've been with them for a year and since day 1 reception has been poor at home at best (Ashfield). 1 bar 3g and when the phone rings it cuts out 9/10 times in the first 10 seconds. I have to switch the phone over to gsm when i'm home to get any lasting coverage.

I'll be going straight back to Telstra as soon as i can get out of my contract, i don't care how much they charge at least i can make calls when i need to.

I want them to fix their reception!! i always have my reception coming and going when it feels like!! cant call out and cant use the internet when i know i am in FULL COVERAGE RANGE!! i do NOT recommend Vodafone to anyone who asks me!! I used to be a strong believer in Vodafone now I regret it considering I have a 2yr contract with them!! oh and before I forget, they NEED NEED NEED to remove LARA she is the most FRUSTRATING automated machine to speak to!! Hire HUMANS and they can do a better job!!

I have been a disgruntled Vodafone customer for approx 20 months (I am currently 'serving' a 24 month sentence/contract).

1 month after signing up to Vodafone I moved to Williamtown and then Anna Bay, thus began my frustration with the complete unreliability and inconsistency of Vodafone's reception.

Both myself and my partner are in the Australian Defence Force and for service reasons we live in different states. Our long distance relationship relies heavilly on telecommunications.

I am only able to get reception in one certain spot in my house and even then it is precarious and drops out repeatedly. This unreliability has caused me so much stress and hardship, putting strain on my relationship.

I am on an unlimited plan, costing approx $130 a month for a 'service' which is barely provided.

I am constantly frustated and dissapointed by the lack of reception I recieve with Vodafone. As part of my job I am required to be contactable 24/7 and have had to resort to buying a cheap Optus sim card and phone and use that as a back up. This is unexceptable.

Look, so I've been with these bung-heads for over 6 months now and it has been the worst 6 months ever. Drop outs, bad reception and when ever I try call them, the lady on the other line is like "Oh i just checked and everything seems fine, no problems" WTF. ARE U SERIOUS????? IDIOTS

I asked if I could be compensated for the loss of communication, (lost numerous clients due to the fact they couldnt reach me) and instantly, with no hesitation they said NO.

Peanut brains, the people who work there are just as bad as the companies rep.

My partner and I are both with Vodafone. We constantly are unable to get hold of each other, sometimes for hours on end. This has caused no end of arguments between us until we realised we weren't ignoring our phones or had them turned off, but the network was failing us.
This also applies to our email function on our phones...just now we are sitting beside each other - i have full service, as does he. I called his phone as a test, and got the message that his phone was unavailable...clearly it wasn't as i could see he had full service.
We are both in jobs that require us to be on call overnight week about, and require us to contactable at all times during the day. Our contracts are clearly going to have to be cancelled if our oncall obligations cannot be met. well done vodafone. I can smell a cancellation coming on....

I'm happy with unlimited plan with crazy John's but there's no separation between either shared network. There's just to many customers on their network and not enough money spent on upgrading . It's time they did

Most of the time my phone doesnt even ring, i cant even listen to my vmail because i have no coverage! Find it extremely hard to use my 3G, always drops out after a few seconds. I live only 2 suburbs outside of sydney cbd. I really want to cancel my plan and go with another provider :(

I purchased a new phone (N97 mini) with vodaphone earlier this year. All was going well until reception became crap, i would have to turn my phone off and restart it just to get my reception back. Battery life dies so so quick i cant believe it. I would go to bed and check my phone before i went to sleep and it would have a full battery life, only to wake up with it beeping because it has one bar! The phone i have has a little button on the side which you give a little flick/slide to lock and unlock, which when doing that at times the phone will freeze and i will have to take my battery out and put it back in because i cant even go to the switch off selection! Recently my icons on the menu became very small and the writing had disappeared, for no apparent reason other than 'it just did'. I have taken my phone back previously and they would send it away, i told them i need my phone for work due to calls i will recieve but they would not offer a replacement phone. I will soon be taking my phone back for a second time and hopefully they will actually care more than what they did last time. It is not fair on the customers it is not what we are paying for. We do not pay for our conversations to be, "hey its me what you .................." then be cut off. Vodaphone pick it up or you will loose many many customers.

I want them to fix their reception!! i always have my reception coming and going when it feels like!! cant call out and cant use the internet when i know i am in FULL COVERAGE RANGE!! i do NOT recommend Vodafone to anyone who asks me!! I used to be a strong believer in Vodafone now I regret it considering I have a 2yr contract with them!!

My friend got so frustrated with Vodafone and talking to that bitch LARA he fucking hung himself

The most service I get seems to be 1 bar and previously when my service was with 3 I had no troubles with service ever!!! They told me when changing to vodafone that the service was "THE SAME". Sometimes I get voicemail and my phone doesn't even ring! Then to top things off when starting my new contract they charged me a month in advance and when I questioned it they told me I will receive the refund when I have completed my 12 month contract. All I have to say is I'm glad it's only a 12 month contract cause Im already tearing my hair out trying to deal with them!

For over twelve months I have had no reception in my work place and at my residential address. To send a message or make or take a phone call I have to go out to the driveway or the street to get reception. My husband also suffers the same! While out I loose reception consy=tantly and my phone turns itself off! I have tried calling the customer call centre but am constantly left on hold( when I get reception) and the Vodafdone stores offer no help at all, they say they have the same trouble. My daughter has lost work because of no reception and has since gone to another carrier while still having to pay for a contract that she cannot use. We would not recommend Vodafom=ne to anyone and think they shou;d stop sponsoring racing cars and cricket and put their cash into upgrading their system and customer service.

I find that the connection is bad most times specially where i live. I get cut off regularly and my network connection does not work half the time. defeats the point of having a MOBILE phone when it doens't work half the time. I pay a lot of money making international calls and this is frustrating for my family as i get cut off a lot. very very frustrating!

As soon as my phone and internet credit run out i will be switching providers. I am sick to death of speaking to someone from another country when i have a problem which is usually once a week. Why doesnt vodafone give Aussies some jobs.I couldnt even be bothered typing the list of problems i have with vodafone, im just wiping my hands of them.

I have put up with sh1tty service on my wireless broadband for just over a year - just a year to go on my contract - and I want out. Horrendously slow speeds and dropouts - wore than third world service. Go to any other country in Asia and they get a better deal than us.
Never again.
VodaFail indeed

I signed up for a 8gig USB modem, I was told in the shop the area i live in was is a good signal strength area, when i got home and tried to get connected the dongle wouldnt get reception unless i hung the usb modem outside the window in my apartment, even then i only had a very poor signal i tried to complain 3 months in a row i paid for a service that was barley useable. i finally cancelled the contract without charge. i was missled because wheni called to complain i was told i was in a high traffic area so it was going to be slow no matter what.

Myself and my partner signed up with Vodafone over 14 months ago, on 2 year contracts. Since day one, we have experienced constant conversation drop-outs, lack of coverage (regardless of what suburb we are in), extremely late delivery of texts and are unable to be reached with calls going straight to voicemail. There have been two emergency situations where I have been unable to be contacted which has been very upsetting. I have made over a dozen complaints to Vodafone with 'official investigations' being launched into my case. I was basically given an apology with no option of exiting my contract early without paying hefty fees. I recently took my case to the telecommunications ombudsman after being fed up with paying over $200 a month for NO service for the past 14-15 months. Vodafone is an absolute disgrace to paying customers.

Two year contract - no reception in my house at all or my local shops! I could only send and receive texts from one spot in my house so had to get up of my ass and walk to that spot whenever I got a text!

I wrote to vodaphone 6 months ago and still waiting for a respond.The issue are that the store say one thing the customer service say another. Customer service is a JOKE. Cant get a bill right on my account. The usb is a JOKE.Every time i talk to them now the first thing they do is say sorry and heres a credit.

I stuck with Vodafone for years hoping the service would improve. One day the service completely dropped out from my whole little town, everyone that called Vodafone was told that they "are working on the lines to improve the service in your area". Bulls**t! the reception hasn't come back to that area for 3 years now!!! I gave up and switched to Telstra.

I have been a customer of vodaphone for many years and over the years i have tollerated an insane amount of (insert profanity here). I have spoken to their 'customer service' (and i use the term extremely loosely) almost once a month and have spent, in total, approximately 30 hours on hold. (What a sucker i am). The service that i have received has been appalling on every level. From miscalculations on the bill, extra charges that were not explained to me, being rushed into signing a contract, trying to get through and instead getting extra charges because i couldn't get through in time, not to mention the phone bills created with other carriers because i needed to make a call and there was no reception (shocker). I have been in situations where i urgently needed to phone someone and couldn't, other situations where i was waiting on important phone calls that never came, because my phone was unable to receive calls, because once again there is no reception. The areas that i have not got reception are not remote places, far from it. I can be in the middle of the CBD and have no reception, or in a place standing next to other people who are with other providers and still have no reception, while they have full reception. I have not only had problems with the 'customer service' and phone coverage, but the actual employees of vodaphone and the hardware. The current handset i have is the second one i have had this year and it has given me nothing but problems. The people working for vodaphone are worse than second rate, i have been in the vodaphone stores to try and sort out many many various problems and the people tell me to call the vodaphone customer service number. After i explain to them that i have a life and would not like to spend it on hold listening to static that changes volume every 3 seconds they simply tell me they can't help. How bad must a company be to have an entire website dedicated to complaints. It sure does feel good to share this though. Also, if L.A.R.A was a real person i would like to slap her face.

I am locked into a 24mth contract that doesn't finish until 08/2011. From day 1, I was mislead from the sales assistant in regards to the network coverage.. I have terrible coverage every where including major cities. Vodafone have not been of any assistance in anyway and have simply stated that I have to wait the end of my contract.. I am now counting down the months to go and I will not be remaining as a customer and nor would I return or recommend their service.. I would love an early exit from my contract and also compensated for the service that I have not had.

NH - another unsatisfied NSW Vodafone customer