I just cannot believe how bad voda's service is. Can't get decent reception, phone drops out ALL THE TIME, can't use the 3G network, have to keep switching to the 2G network because it's all so overloaded sometimes on the 3G network I can't get service AT ALL to make or receive calls. Customer service is useless, it's just so so frustrating that a telco with such good plans is so crappy. What's the point in having all these awesome unlimited deals if you can't make calls or use the data you're given?!

My new Iphone when i bought it last year was faulty.I was asked to go nearby store fix it.The store person said to come back after a week.After a week i was told they will take the mobile but no loan mobiles will be given and not sure when the mobile will come back from repair. Vodafone has the worst network coverage and customer service. I am just waiting for my contract to finish and i'll get away from from this network. Luckily my phone was fixed by Apple because i was still covered by 1 year warranty.

New customer on 24 month contract. Continual dropped calls. Having to stand in certain spots in the house to make or receive a call so I can actually hear the person. And the worst of all, delayed SMS messages that remain in the outbox and are not sent unless I physically resend. Reception can be shocking, can hardly hear what is being said so I am required to use loudspeaker. Thanks for this website.

We were just on holidays in Victoria - In Loch Sport & could only get coverage at the local pub or on a hill - Fellow Telstra users had coverage on the deck. I could cope with this but we had to go to Lilydale - a suburb of Melb for a wedding leaving our children with my mother in Lochsport. We had absolutely no coverage in Lilydale & had to get the message that our daughter had been stung by a jellyfish 3hours after the event through a friends Telstra mobile. NOT HAPPY AT ALL

My mobile internet have a very weak signal and was told i will have coverage around liverpool area. it disconnects every 2 minutes. how am i to use my internet? Im regretting.. I used to use optus. it was good. but i thought why not if i try vodaphone. argh!

Hi i've been with Vodafone since 1999 and i have noticed there service has been getting worse and worse!!! I live in Frankston witch they tell me is in the 3G aera, but i get very little coverage. It has got better for me since i got rid of the phone i got from Vodafone and brought a phone with Telsta running software in it!!!!! I'm with 3 as well with my USB internet and since Vodafone has joined with 3 my internet signal has got worse!!!! I has asked them many many times why is it so bad and they keep telling me there is nothing wrong!!! But i have never seen any Vodafone staff in my aera checking the service, so how would they now if it is good or bad!!!!!!!!!!

I have constant call drop outs and I live in the Aussie capital WHAT THE? Its a running joke with family and friends, if my call drops out we have a plan where whoever rings in the first place rings back, otherwise we both try and ring back and then cant get through, but its that regular a problem that everyone knows and its been over the ladt 2 years. Also often in areas where I had recieption (once again note I live in a capital city) there is no reception. Have reported it to Vodafone, but according to them they dont have network issues and it must be my phone or sim card. Well the fact that it has happened on 5 phones and 3 sim cards blows that theory out of the water. So there seems nothing I can do but ring back when calls drop out or swear under my breath when suddenly I cant get reception in the Aussie capital in places that I could the day before. No Network Problems Vodafone???? Go figure????

I want my money back for usb modem i bought from woolies and internet credit i bought online. reception of the onternet, drop internet and customer service is poor, very poor and couldn't fix the problem. the usb now is just useless and my money gone in the rubbish bin.... i'm sad..

I use my Mobile as a Home Phone being a Pensioner, so rely on it to have coverage. I repeatedly do no get coverage and my calls come up as Call Failure, and even walking around the garden holding it in the air doesn't help. It is concerning as when I am ill and need to ring a neighbour and it doesn't work, it does raise the stress levels somewhat. I do all that the site says, e.g. changing sim cards and realise that it is not my phone at fault, just the Vodaphone coverage.

I was with Vodafone, but after fighting with them for 6 months regarding my reception and coverage issues I contacted the communications ombodsman, it was solved within a week. They released me from my contract,I kept my handset and mobile number!

having been with vodafone for over 15years its time to tick tock to my end of contract and go elsewhere! Actually may have been with them since they started! Too loyal and I've had enough! Reception no matter what phone Ive used has worsened as has retrieving my voicemail. customer service isnt any better, you ring and are held for an eternity then given suggestions that have no solution to your dilemma. Person to person customer service has gone downhill a million miles a minute as theyre all young..busy texting and chatting to friends while your standing there waiting to be noticed. Then its like you've interrupted their plans and are spoken to in a tone that deserves a slap! Reception is definately the worst.My husband is with Optus and he stands in the same spot I do and has full bars on his and I have drop out.(again regardless what phone Im using!) Friends with Telstra..same story, they have endless bars of reception ..I dont. Sick of it. Im done and Im leaving!

FYI My Complaint below - I lodged this complaint approx 10-12 days ago - I also refered the matter to the TIO - Now My Wife and I have been approved to leave our contracts with 18 months to go with no termination fees - I told V I was going to the TIO and they didnt care - Made me get a new sim / do a so called investigation - during this process they called and said you can leave your contract at no cost -

Date of complaint: 12/01/2011 9:02:34 AM
Complaint: ONLINE ENTRY BY COMPLAINANT

Complaint Type: A telephone service
The complainant is the account holder
Member Name: Vodafone
Date of complaint: quite some time
Disputed Amount:
$
COMP CLAIMS:
n short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, no 3G and delayed voicemail & text messages)

everytime i ring wait for min of 45 min on hold then i expalinmy story - they transfer me between departments and each time im on hold any where up to 25 minutes.

Where I live in my local area I have NO coverage what so ever on my phone - at home my i-phone 3G sits in no service or searching. Any where I travel in my local arera nothing changes - Im a account manager and rely heavily on my phone - i can travel to a number of locations in newcastl;e and get NO COVERAGE - also i have a young family and expecting a baby - i can not go with out a phone
MEMBER'S RESPONSE:
My 1st call to vodafone being on hold for 1 hour - telling my story to customer service - they transfered me to techincal support - i waited 25 minutes to get to them and they had no idea why i was transferedc to them - so i had to explain my whole story again - They said to termoinate contract would cost $460 S I HAVE 8 MONTHS LEFT ON contract - Why should I pay for a service carrier to which im not getting any service for what Im paying for?? They toild me to go to a store and do a sim swap and credit 1 month bill - big deal $70... I attended a store swapped my sim and NOTHING Has chanGED - IT ALL STALL TATICS - they in struct me to check setting on my phone - turn it on / off - nothing has improved
RESOLUTION SOUGHT:
I can not go Any longer with out a phone - I want the provider to rescind my termination fee - allow me to change carriers ASAP and NOT PAY a termination fee. I want to port my phone number to the new carrier. At the time I signed this contract I paid $200 extra for the 32 gig 3g i-phone - I want to take this phone to my new carrier - Also I want vodafone to do the same for my wife who is A VODAFONE CUSTOMER in the exact same situation - wave her termination fees. I dont want to dealh vodafone

I have a phone that turns itself off, calls constantly drop out and some messages take over 12hrs to get to me. I went into the local dealer to have my phone repaired and I was told that because he had no loan phones, I would have to be without a phone, but I need it 24hrs for business, so that wasnt an option. I said I wanted to upgrade to a better phone, but he said I couldnt because I have a contract with them for the current phone I have. I now have to wait around 18 more painful months for the contract to finish before I can change to a much better phone company. There are even DAYS when the network goes down and when you call all you are told is pretty much, bad luck. I would never never never tell anyone to deal with Vodafone. Cant wait until I dont have to.

I have been a vodafone customer for almost 15 years, and in the last 6 or so weeks my service has been terrible.

My phone calls drop out, or do not connect, and my internet performance is almost useless.

Upon ringing Vodafone, I was sent through to technical support (after 20 minutes on hold) and was told to re-set my factory settings (which of course blew away all my cache and book marks). Did it resolve the issue, no.

Next, 32 minutes to Customer Support, who wanted to transfer me to technical support (another 20 minute wait). After requesting a call back, I am still yet to receive one, and have now logged a complain with the TIO.

What do I want? The network fixed in the next 2-4 weeks as my phone is part of my work. If not, to be released from my contract to join another carrier. Will I come back to Vodafone? of course, if they release me from my contract, then fix their network.

We have bought 2 phones from Voda i DEcember 2010.. 1 prepaid, and 1 on contract.
On their website it shows my suburb has full coverage.
We have ZERO coverage.
I have called them, and with the usual wait times.. (one day 2 hours on hold with no call back option.)
They have admitted fault by letting us out of the contract, although i am still trying to get the prepaid unlocked free of charge.
It is pure false advertising, their service does not work in my area.

Lots of black spots where I get no reception, including the beach (a big wide open space right next to the Newcastle CBD). Delayed SMS and voicemail, up to a day. Very slow data speeds in most areas, I usually don't bother. Haven't had many calls dropped, but quite often I can't understand the user on the other end and vice versa. Hate calling customer service, they don't seem to give a rats. Can't wait to leave if I can't get out of my contract before it ends. I've complained through the facebook page as I'm not wasting MY time on hold for over an hour, I've had a response and am now waiting for more info. I don't know what they'll suggest next but I only have one option for me, I want out!!!

- there is no coverage inside our appartment and we need to go out onto the street to take calls. Eventually we got a land line, even though none of our friends have a land line (therefor most numbers we call are mobiles- much more expensive from a land line) so that once in a while we could take calls in the comfort of our own home.
- I signed a 24 month contract with Vodafone and got a Nokia N8. After a month and a half the hand set froze and became impossible to use. I sent it off to be repaired through Vodafone for two weeks. Less than 24 hours after i picked it up, same problem. I went back to the shop where I'd purchased the phone but the sales assistant refused to acknowledge my frustration, stating simply that we should resend the phone to be fixed. Meanwhile I'm having to reload my personal data on the phone each time it comes back from repairs. Also my cap includes internet access and there's no such thing on the replacement phones Vodafone is lending me.

Continuous drop outs, NO reception and delayed sms up to 12 hrs later is an absolute disgrace. I have had enough of these daily problems!

- Have been given 3 phones from them on the same plan because each time the hardware is faulty.
- I send messages and the people i send them to don't receive them.. VERY frequently.
- I can't get reception in my apartment near sydney CBD.
- Due to the hardware fails I am reduced to using a $49 nokia i bought from woolworths which doesn't have internet capability.. yet despite having no internet or email capability I am still charged $40 per month for the privelege of using it. (where i had a no usage month with telstra they called to find out what was happening and fixed my issue)
- my first phone bill was $800, due to an error in their billing system.
- Calling I do not get to speak to somebody who can help me and trying to resolve the issue I was hung up on 4 times.
- My plan is up in February and I'm going to optus.

Contacted vodaphone after getting drop outs on calls after approx 1 min. Was told they would get back to me in 72 hours - 2 weeks later they called to say reception in Brisbane area was not good and I should probably replace my sim card as this could also be causing problem!!! C'mon vodaphone what do you take me for - an idiot!!!

Was with vodafone for a few years. Fed up with shoddy waiting times to talk to customer service and bad coverage, I transferred my number to Telstra. Changed my address with them for final bill. My mail was forwarded for 12months in July 2005 and another 3 in July 06. I cancelled in Sept 06 with Vodafone. For 4 months, they were texting me asking me to rejoin Vodafone with special offers, promotions. In Jan, 07 I opened a nasty letter from a collections co saying I had been defaulted and to pay $176.00. When I rang Vodafone for a please explain and asking why Vodafone had not taken any measure to ring my phone or text me if they could take the time to send me promotional texts and why my address had not been changed when I expressly told them the response was in a foreign accent "Madame, we cannot ring everybody" I was really pissed and tied numerous time with their collections co to have my default removed all to no avail. I got a letter from them stating I had paid but it was too late for my credit file! It has come up in any loan I have applied for an I have been knocked back by my own bank recently for a home loan as they said it was the Vodafone default. It's always Vodafone" my manager stated and shook her head. I rang PDR last year (their collections co)6 times in October. The issue is being looked at with our legal team madame. We will call you tomorrow" Each time no one has called! Another bank has approved our loan as they have seen the sense in my explanation which has always been extensive, emabarrassing and unecessary if they had just got their act together in the first place! They should be shut down. I'm a nurse, mum of four, have no other default ever on my file! They have caused me so much grief, I feel like suing! Vodafone is VODAPATHETIC! Thanks for listening and this great website. Louise.

First of all, I hate Lara. I honestly pity the lady whose voice that is. She is the bane of my existence and I will rejoice the day she actually comprehends what I'm saying. I will have been with Vodafone for 10 years this year. The only reason I don't change now is because I figure that with such a long history I should be able to get top customer service from Vodafone. Alas, I still have to dance with Lara every time I need to sort out a problem and she never leads me to a real human or to the place I want to go. It's a labyrinth in there....

The recent network issues are also driving me insane. Approximately every 15-30 minutes a Network Settings window pops up on my iPhone screen (you know the one!). My network drops out and this delays voicemails, sms and generally fucks up my communication. This should not be happening on such a regular basis when I work in the SYDNEY CBD and live 10 minutes from the city. If I'm experiencing these issues I wonder how people in the suburbs or in the country manage.

This is ridiculous and after speaking to many other longtime Vodafone customers we're all experiencing the same problems. Vodafone, you obviously need to sort out these issues or at least start admitting to a problem here. You simply cannot keep pretending that everything is okay and training your staff to say that 'there is no problem'. There obviously is and you need to address it immediately.

I'd have far more patience with you if you just came out and said you had fucked up. None of this trying to pull the wool over our eyes, please. This is bullshit and bad customer service. We pay for your dinner dudes so you should try and keep us happy.

poor coverage, poor service, drop outs, etc etc ...never again will i sign up with vodafone !

I called re: leaking of info and after being on hold for 10 mins finally got through to someone who said that there had been no leak although I advised him that Mr Nigel Dews of Vodafone had been on the 7pm Project and said that the most likely thing that had happened was that someone had passed on their password to someone else, I was again put on hold "for only 2 mins" while he "discussed" it with his mamanger. During this time that ended up being a further 10 mins the phone cut out. I then spent another 20 mins trying to get back through to someone and again was put on hold to talk to a manager who assured me again that there had been no leak when I again mentioned that Mr Dews had been on TV admitting guilt without saying guilty she promised that someone would look further in to the matter and that I would have a call back. This was over a week ago now and still no call. Oh, and don't even get me started on waiting on hold to talk to technical support...all I want to do is have call waiting set up on my phone due to a new sim card and I call, am on hold for 30 mins and end up having to hang up as I can't wait on the phone all day with kids!!!! One more thing (seems to be a lot of them) During November 2010 my family and I went to Sussex Inlet NSW with my in-laws....the entire time we stayed in this particular house we had very little coverage, after someone injuring themselves we tried to call home to advise other family members what had happened and out of 4 mobiles, all with Vodafone, we spent over 2 hours calling, hanging up, calling, hanging up DUE TO NO NETWORK COVERAGE until finally only ONE of us managed to get through! Thanks for setting this site up! Job well done!

I have 3 Vodafones. One phone has been with them for 10 years. Coverage has dropped in Ashmore Qld so that I can no longer get reception in parts of my home and no reception at all in my office at Loganholme.
We used to get good coverage.
So something is up and has been since begining of December.
I was told by Vodafone staff that an up grade was happening in Ashmore and would be fixed in 2 weeks. It is now nearly 7 weeks.

The blackspots throughout Brisbane are too numerous to mention. Complained to Vodaphone and all they did was send a computer generated response that meant shit to me. They need to be stopped!!! I am running a business and on the phone alot and it is costing me money. Class action is needed. If they can spend so much money is advertising and sponsorship surely they can spend some and fix their bloody coverage problems. I tell anyone I meet not to go near them

In a contract again, been with them for over 10 years and the service and reception in unaceptable. Phone not available, cannot call wife, even when she is next to me in an open area. Recently went to Sydney and phone not availalbe in the middle of the SCG? What the. Went to the store and they have no idea, will call them to see what i can do as this is unacceptable.

My name is Samantha and I have 2 $65 infinite cap plans with voda. The handset I received with the plans are iPhone 4. My experience with the reception issue is unbearable. Rang customer care was told to buy the cases from apple as it was the handsets fault, mind you that's not my problem anyway bought the cases and still crappy reception. Rand voda again and was told there is no problem with reception and got told to stop complaining which was very rude. I don't know what to do I don't want to pay for a service that I'm not receiving can someone please help or guide in the direction that I should go in as voda is not doing anything for me what so ever. My email is smlmr8189@gmail.com thanks heaps in advance

We switched to Vodafone about 3 months ago in late 2010. Ever since then we've had terrible mobile service. At home in Windaroo the phone is usually either Searching or has one bar. At my sisters and parents houses we get no reception whatsoever. Driving the kids to school in Bethania we only get reception about half of the way. We often receive text messages several hours late.

Hi, I commented a while ago about the terrible coverage I was getting from Vodafone. Since then my complaint has been upgraded with Vodafone and last Monday I received a call from them offering to terminate my contract (didn't even have to ask them)as I live in an "area of low coverage". I was advised to get a new provider and take my number with me, they would send a reply paid postage bag for me to send my phone back in and all fees would be waived! Looks like they are trying to get rid of all problem customers now, lucky for me.

I'm not in a mess anymore. I didn't have reception at my work, which is in Rose Bay - not exactly in the outback. I also had so many dropouts it wasn't funny. So, 9 months ago I switched to Telstra and just paid Vodafone for 6 months while not using their service. I'd never go back to them - very disappointing.

I have a nokia e63. I am averaging 4 call dropouts per week, delayed sms and mms. Internet tends to run real slow at times and sometimes i cannot get onto the internet. I have also found that when the phone has full coverage at times and try to make a call it keeps saying connection error. Also when others try to ring the phone has full coverage but does not ring but goes to messagebank. I have to switch the phone off and on.

i never have reception,my msges rarely get sent through,my internet hardly works they really need to fix it

I was receiving extremely poor coverage for a good 5 months. This resulted in useless 3G, calls dropping out, not being able to make any calls, text not coming through, voicemails not coming through and constant drop outs. All this and I live on Sydney's lower north shore! Took me over 4 months to finally resolve it which I noted I had to speak to vodafone's "customer support" which i spent over 18 hours on the phone which most of them was on hold. Thank god I contacted the TIO and got out of my contract

After putting up with Vodafone for many years on a personal mobile always the latest of handsets including Nokia,Blackberry and Apple we have moved and it works fine in Harrington Park however near Mount Annan Botanical Gardens the service was so bad you had to stan in front or back yard to make a call.
That is a problem are and was reported to Vodafone on many occasions to no avail. It was so bad we had to install a landline. That are also has issues on internet connections with Unwired and Virgin Broadband. Optus barely works in that area however Telstra worked perfectly, Glad though that the company picked up the bill for that phone.
Other poor reception areas Voyager Point near Liverpool on Heathcote Road but Optus has issues there also.

i m on vodafone, prepay in late 2010, lost a mobile phone so bought another prepaid mobile with vodafone branding. noticed where i work signal tend to show 'no network coverage' quite frequently & then sometimes flipped back spontaneously into ahowing 'vodafone au'; tested and found that mobile phone was truly undetectable (couldn't call out or in) when in 'no networkwork coverage'. So convinced myself to buy another phone and occasionally now the signal bars drop off. still not sure whether it because of the former handset or carrier.

Live in Brisbane 15 kms from CBD - I experiance constant call dropouts probably 3 out of every call I make drop out. I use my phone constatntly for business so good reception is important. Also have constant SMS failures and delays ib receiving them.
"Not Happy Jan.
Fix it now.

Been on 3 for 18 months until my wife and daughter recently got iPhone 4s with Vodafail and seemed happy with them. I "upgraded" from 3 to Vodafail - what a mistake! The reception is patchy at best and the iPhone isn't the problem it was fine on 3. I should have either stuck with 3 or gone to the dark side (Telstra). The data rates on Vodafail are appalling. I had better downloads on Edge in the USA. The data connection is so slow that SpeedTest won't even run. Absolutely pitiful. They should be hung, drawn and quartered then burned, buried and drowned. An epic fail.

Ever had to struggle to send a text within your own home?? And this does not count if you are in some isolated area of Australia... Greystanes (Parramatta-ish) I literally have no reception at times. I had someone call me for an over the phone job interview and she had to call me back 3 times... and I was outside the house for the majority of it to try and "ensure" I didn't lose reception on what was quite possibly the most important phone call I could receive this year. I am told there is some kind of explaination for the poor reception in Greystanes (something to do with repairs of some sort although it was only meant to last for 2 weeks)... I would confirm this with Vodafone but I refuse to ring them at all costs.

For obvious reasons.

Regards,
The idiot locked to you (Vodafone) for another year and a half.

Here's food for thought... In this household alone, there are three handsets, each operating on a network run by vodafone... Crazy Johns, 3 and Lebara. We're in direct line of sight with a broadcast tower, yet only one bar, on all three handsets, on all THREE networks? I've contacted 3 about the poor coverage, and all they say is that the issue isn't 'trending' in my area. Me being the only 3 customer in my area. I received the same response when I complained to Voda/Hutch Australia. Crazy Johns run on their network and they get NO reception WHATSOEVER. Lebara are only slightly better.

I dont understand how three networks, running from the same tower can get such crap service.

Vodafone are rubbish.

Can't even get coverage 3 minutes from Melbourne CBD.
People call and it goes straight to voice mail and when I try to get on the internet, it tells me to try again later.
ALL THIS TIME WHILST MY PHONE SHOWS FULL 3G RECEPTION.
Tin Can and String > Vodafone network?

well as anyone else... reception. have to move from the front to the back yard and maybe I'm lucky to finish a call.. was refered to some Indian and he told me everything is sweet and there is no problem. also had my SIM changed. tried to terminate the contract in the shop... well at least I tried... LOL no luck there - you have to ring LARA!

Having been with 3 for years - and apart from crap customer service, never had too many problems with range - I do live 7km's from the city though!! But ever since 3 switched to vodafail I have had nothing but problems, one minute I will have full reception then next nothing!! and then be without range for 2-5 minutes, all while sitting on my couch! I'm not even moving! The phone is not roaming it just cant hold a freakin signal!!!

I often have my phone in my pocket. It beeps with a message. It doesn't ring, just goes straight to message bank. I receive SMS notifications hours, or even the next day, after they have been sent. We generally have no coverage in our house and now my 12 month old phone is needing recharging every few days. We thought we lived in just a bad reception area ..... now I'm not so sure. Looks to be a very widespread problem.

i cant use the phone because of coverage and i my personal information is leaked.

i am a pre paid customer of vodafone first my coverage is very shit dropping out all the time second vodafone aus debited my savings acc $150 after i had removed my cc details,so i am very very very pissed off.thank u vodafone for nothing but headaches

Really crap reception and call drop outs. Trouble sending SMS. Other networks here have perfect coverage.

Weston, ACT.

i haven't seen the bars on my phone recieve Full or even close to full reception since i got it a good 6 months ago!

i live in Bunbury and even though its a city, i can still never get close to full reception!!

also the internet is slow!! very slow!! i almost never get 3G and even when my phone displays 3G its still as slow!! it cant even keep up loading google maps when on GPS!! Vodafone needs to die in a hole!!

Many dropped calls. No reception or very poor reception in many areas of Perth, including my own home. SMS message taking many hours to be delivered. Sent one yesterday at around 11.30 am and it was received by my colleague, also in perth, at 7pm - 7.5 hours later!!We are a small business and rely on our Vodafone service to communicate. It has never been great, but recently it has become unacceptable. I was in Indonesia during December and was very impressed with the strong signal strength even on remote islands!

I have two phones on plans that while going from Vic to Qld a 18 hour trip we had coverage for 15 hours in total. Not only that we tend to drop out even when we are in a service area.

no reception, text messages not being received, internet not loading, minimum of 40 minute wait times no matter what department you call and the consultants are impossible to understand

Vodafone you poor excuse of a telco copmany. You suck majorly.

Poor reception and data performance.

child in trouble,tried ringing hospital in an area that vodafone says they have great coverage & what do you feel happened? fck all.

Been with vodafone as dealer and customer for 10 years, dealer's contract got cancelled by vodafone before expire to save they cost(over 15k customer base). recently post to Optus due to poor network service.

I live in Surry Hills: the very centre of the largest metropolis in Australia...at least once every month my vodafone phone network and my vodafone internet network would disappear totally...sometimes for days and always tot he bewilderment of Egyptian customer support and the schoolchildren who work in their shops...I have now joined another company and have no problems...

After moving from Albion Qld 4010 where I had fair VF reception (some patchy calls and data but rarely a dropout) I have now moved to Banyo Qld 4014. Here on my phone I get almost zero reception and MMS arive days late if at all. Data wise I can barely connect to the network with the wireless USB, let alone refresh a website.
I am in the 3rd biggest city in one of the world's most developed nations!! How can a carrier's signal and infrastructure be so terrible? I was with vodafone from 2001 - 2007 and had great service back then. I changed to 3 to get wireless data. No surprise once 3 (hutch) was taken over by VF things went downhill service wise. The move back to VF in 2010 was for larger data use. What a mistake!!
All round fail.

People !!
I have had enough of this crap from a multi billion dollar company, last year i thought it was my phone but come november i realized it wasnt and then all the publicity happened, i have learnt one thing from this that people power can and does work, i have decided the best solution for me and everybody also is if you can is to change carriers, this is what i have done i just cant take it anymore, no reception drop calls no internet and then not being able to contact voda as there service has turned to crap, so my solution is after nine years take my business else where i just hope you all do it too and show them it wont be tolerated

I have noticed in the last 5 months that the internet on my iphone was running slow and taking over 5 mins to load so it times out. I thought it was my phone?? How wrong I was. In the last two months the internet never loads and i have now had SMS and voicemails coming through 2hr and 3 days later. what the?
My internet usage has been wrong for a couple of months on the bill. I haven't been using the internet so my plan never goes over the plan amount, but shouldn't I have the option to use the 1GB I have in my plan? I'm holding up my side of the contact by paying on-time every month, should Vodaphone provide me with the service I pay for? you lock us in for 2 years and I've had bad service for 6 months of the last 18.... My partner is with Teltra (work phone) and he has full coverage all the time. We only live in west Footscray 7k from the city. This is ridiculous

So about to move to a town where vodafone cannot provide service (i know this i spent a week there with nothing!) they try telling me i can just not with an iphone...so basically i ahve to give up the phone i love coz they cant get their act together! ha? after an hour n a half they offered 3 solutions:
1. drop me to a $29 contract that they will pay till october when my contract ends...sounds good (i can move to another provider without 2 bills) until they say i cant take my number that over 100 people use to contact me on!
2. they will give me a phone that should work....im ive just told you that other friends there with this other phone cannot get reception...so no.
3. they will half my cancellation fee....so i still pay coz u cant provide reception um what!!
This call centre employer was basically saying it was my fault for moving and that i signed my contract for where i live now....um its a mobile phone people move with it! kindly told him that i have the same pain where i currently live...
end result me not happy preparing to call TIO....i want my number my phone and no fee!!

vodafone is shit! i cannot get a signal anywhere in my house anymore. i live in west tweed heads. my worker has optus and while i frequently am without coverage in our travels around tweed and the gold coast, he never looses connection. How many missed work calls???
optus here i come

Finally out of both contracts. Just waiting on the bag to send the phones back. Knowing Vodafone that will take about 8 months to arrive at my house. I'n now with Telstra and my wife went to Optus. Both VERY happy at how these networks work.

No coverage at Killarney, only two hours from Brisbane.

After account access troubles for the past month, mysterious password changes, four digit pin changes and my address changing to the house over the road from me on my account I suspected either sheer incompetence or foul play regarding my account. Once I heard about the information leaks I was sure my details had been tampered with so I called Vodafone to confront them about it.

The first operator told me there is no way that can happen, even though I had called the number Vodafone supplied on their website if you suspected your account details had been compromised. I explained that my password was changing almost everyday, locking me out of my account and I had to call and have it reset. Without even looking he told me that my account had not been compromised so I asked to speak to his manager. He transferred me to someone else who without even asking my name told me that my account was not one of the accounts that had been leaked. I told him that I had been advised that any misleading info regarding this matter would result in criminal investigations by the TIO and he transferred me to someone else.

I knew I had someone who meant business this time because I got an Australian on the phone. I explained my situation to them once again. With a few quick key strokes the operator informed me that my account HAD been compromised! He then offered me a months worth of credit to my account! A whole months worth for getting calls from seedy foreign sales people a dozen times a night trying to sell me anti virus software because they have detected my copy of windows is at risk... I own a Mac... I had a copy of Vodafone's privacy statement prepared and read it to him, the WHOLE thing. He then asked how I would like to proceed. I told him that I was mislead regarding the service I would receive on my phone in the first place, lied to about getting full reception at my house and place of work only to get home and NEVER have any - Contract breach on their part number one... I also told them that they illegally sold my information to a third party for which now I am harassed constantly - Contract breach on their part number two.

He then tried to tell me that I am in a legally binding contract and any attempt to nullify the contract would lead to dishonor fees and charges. So I read the letter the TIO had given me to him stating that since the commencement of the contract I had fulfilled my terms completely - paying accounts on time. However the provider of the account HAD NOT fulfilled the terms of the contract in regards to false information and coercion of the contract, failure to deliver the service promised in the contract and suspicion of criminal activity in regards to information provided for use solely by the contractor.

He went down kicking and screaming, but finally voided the contract. A week later though I get a bill demanding I pay an exit fee which I was advised to forward to the officer from the TIO investigating my case. The exit fee is more than I would have paid for my phone and my contract upfront and I have also received an outstanding account bill for minus $976.88 which I have 14 days to pay!

Unbelievable. How do I pay minus $976.88 before I am reported to debt collectors???

I am in Ghana. A vodafone worker friend of mine advised me to purchase their 3G modem rather than modem of other networks because all networks purchase the service from vodafone and resell to their customers. The rivals cannot give better service than what voda will provide its own customers. Problems: it was giving me EDGE rather than full-fledged 3G; almost always not getting connected and giving RAS Error 618,797 etc. Sometimes will sit around for hours without connection.Disconnect often with annoying message 'firefox is working offline'. There was no support. I threw the modem away when I bought an EVDO modem from another provider. It is superb and has telephone no. of customer support on its brochure which can be reached even at weekends.

Vodafail has turned my iphone into a ipod. All those amazing features that made me fall in love with my iphone, are now either not working or to slow to use. I now use my iphone for listening to music, only.

Who is responsable for this? Vodafail acquires 3 mobile, move customers over to vodafail network, but do nothing in terms of infrastructure to support this influx of users. As result, all existing users are left with iphone bricks. We signed up for 24 month contracts based on 3G, which is not being provided. So again, who - not the company name, not the merger, no excuses - who the F*** gave the approval for this merger, without having the infrastructure in place??? They should, no questions, ask be fired.

More to the point, "fixing" this issue is not an acceptable solution. Compensation, at this stage, is a must.

As of today, I am cancelling my vodafail contract and moving to Optus. Telestra has been a joke since it went private and now vodafail is joke. Let this be a lesson, excessive greed (acquisition of 3 mobile, taking on this huge influx of new customers) has blown-up in your face. Best of luck Vodafail - with PR - legals - etc..... for your screwed.

Collingwood...10 mins from the Melboune CBD. NO COVERAGE!!! What a complete joke.

calls dropping out - connection error constantly coming up when the receiver is available to other phone users - coverage drop out - hard to call other vodaphone users, saying they are unavailable when they should not be

Issues withcall drop outs and very slow network coverage on my phone and frequent dropping out of the 3G network. I rang Vodaphone to complain about these issues and was told to switch to 2G! Am paying for 3G not 2G, Vodaphone offered to give me a $10 discount on my bill which I have never seen. Can't wait for my plan to expire.

Out in the Grampians aware of floods etc tried to report failed network. Here's how inept their system is. WHY should it take 3 hours to report a faulty networks to vodafone. WHY WHY should i be bounced from Phone services to 2nd class prepaid user before I speak to technical services. WHY WHY should I have to pull out my sim card out of my phone just to get to speak to technical services with a 50 minute wait then have to pull out my sim card out of my phone again! WHY 3rd rate system I repeat complaining about system not people with such limited authority. No problem with phone worked fine in horsham. Just network down. Thank god I don't have a contract with the company that tortures these poor regimented employees!

I have an N97, replaced once because of problems relating to the screen and charging issues. I'm now having problems with both of those issue plus my reception drops out, the light sensor refuses to switch the screen back on after calls, the phone freezes almost bi-weekly, and it will switch itself off with full battery and when turned back on has virtually none. I just need out of my contract, I refuse to pay the ridiculous cancellation fees, it's unbelievable how much they're asking for, I've heard stories from people I know finding ways to cancel the contract, what do I do?

only after i just swaped network they fixed my prepaid internet

dear Vodafone. "you have no technical problem, we will upgrade coverage in your area in 12-18 months" is not acceptable. I had acceptable coverage 4 months ago, what went your. I am not paying $79 for your awful customer service and your awful coverage.

Data coverage for download poor all the times

I dont even want you anymore vodafone! but im stuck with you for another 16 months! and you want me to pay an $1800 early exit fee for cancelling my contract? Get out of here!!!!!!
You are like a lazy person.. Only giving me reception when you feel like it. if you can even be bothered at all. its not as if im in a country town....Im in greater sydney ffs!
You send my messages to me at random times - if i even get them... and now youre not letting me make video calls anymore? Or maybe its that DUD new phone you replaced my blackberry with! you know, the new N8 that keeps freezing on me all the time? The one thats worth much less than my blackberry! But you still want me to continue with my blackberry plan? and now youre offering a N8 cap for $49 per month unlimited but im stuck with your blackberry plan for $79 a month which is no where NEAR unlimited! Your staff tell me the $225 excess to replace my phone is creditible to my account but not until ive been charged for it... so , i get charged for it and you palm me off to the insurance company telling me i need to contact them! well, i tell you what vodafone you BETTER fix this mess......

Am having the usual problems as everyone else; i.e. poor reception, coverage, call drop outs, difficulty is communicating with customer service and technical difficulty departments (was actually told today that the cause of my problem was due to the recent floods throughout Queensland, although he couldn't explain why I had this problem for the last 6 months), then wanted me to provide a list of all the addresses I have been at where I have experienced this problem....???????? What the...?

This is toooo much ... how can we have trust like this company who fail /drop/ not in network / limited call /..... all the time. I have problem event in the city
(Melbourne). what a service .. cant trust...

I dont get reception in most buildings in Launceston and when i called customer servive they said "there is nothing wrong with my reception, it must be my phone".

well the mess is it takes 4 hrs to get on then the constant dropouts while im downloading so then i need to begin again the signal is riduclous maybe for 1 hr i get 3g signal but thats rare and on my other laptop i use optus and it 100% better vodafone means lies and trick you into believin they have coverage everywhere vodafail big time

Trying to send text messages, it times out well over 50% of the time, even with 3-4 bars of reception on my Iphone 4!

Messages fail to send in any reasonable time frame. I will be talking to my girlfriend (also on vodafone) through texts at noon, responding every 5 minutes or so for about 10 messages. Then suddenly my text goes unanswered. The rest of the afternoon I work, send a few texts, no big deal. At about midnight, I suddenly get bombarded with 25 texts from my girlfriend as well as various others, time date from 1pm to 11pm.
Simultaneously she receives the same.

Another occasion, I will message her to let her know I'm coming over. Get in the car, drive over, no worries. Then a few hours later we will go out, and she finally receives my message. Go figure.

Calls fail to connect also. Either my phone cannot connect to the network (Connection Error, with full reception according to the display), or it can't find the other person.

Coverage where I live is supposed to be fantastic, and also where she lives, but it just doesn't work (Kensington NSW).

I have been with Voda Fone for many years, I have had my I phone 3 for over a year and the signal and 3 G network appeared reasonable up till December 2010. I use to always have at least 4 or 5 signal bars displayed constantly. From all of December till this date it's appeared to be getting even worse if that possible. No signal whasoever tonight i n my area of Putney Gladesville. Ring customer service previously and it took a conservative 1 hour to be told they were not taking calls that evening. Prior to that i have waited to be told by lara I have progressed in the Q , as my I phone was about to run out of battery. Didmn't have to worry thou, I got gonnected to An Indian male, that I could not understand, and he could not understand me. I would assume the problem may have been that he could not even comprehend, interperate, nor complete even the most rudimentary customer service. I was polite at all times and respectful of the apparently non speaking male. I asked if I could perhaps speak to a supervisor or someone eles and \I'm sure he hung up on me, I had the 1 signal bar going. Voda Frustration, I guess they work on the principal, if you make the problems so converluted, protracted, exasperating, or in this case take hours upon hour of what would have been productive moneyu earning time for me , with them leading me on to believing my call will be answered in soon, with false hope. To be then being looked after by a person that can not even use the Universal language English. Then when I asked to put through to a supervisor to get hung up on, how infuriated I became leaves an idelible imprint of fool me once same on you, if I stay with Voda FoneShame on me! I feel like that Guy the 70's movie Network, Peter FINCH. Sticking my head out a window and Yelling out,"I'm as mad as hell and I'm just not gonna take it any more!" I hope you don't scub this, as Voda Fone appears to dismiss their loyal customers.Cause they are just the plain facts as I see them as a proponent of the Aussie fare go. I feel, if they disenfrachise, remove or complicate the complaint and feed back procedure they have less reports, hence less problems to deal with. A problem not taken to them, appears to be a problem solved for them!

Every month I spend at least $250 on my bills and yet I get no coverage on my phone when I am at home.I live in the Melbourne Surburb of Burwood 3125 and as soon as I walk in the door my phone completely drops off the network.Most people who try to ring me while I am home get a message that my phone is either switched off or unavailable.I generally get voicemail mesages 5 to 6 days later.This so painful considering I have a latest mode phone in good working order.Its especially upsetting that I spend so much money for such a bad service.

On a 24 month contract, i really wish i hadn't bothered!! The cap plans offer great value......but that is all. I live on the sunshine coast and where i live and work has really poor coverage, i wont even talk about data service.....everything is just PAINFUL with Vodafone. i constantly have NO SERVICE indicated on my iPhone and having spoken to the Technical issues department (after waiting for anywhere between 45-60mins) i just feel like it will never improve. i have 14 months left of this.......HELP!!!!!!

for the last 6 months now i have been strugaling to sort out my billing isues.i have been charged an extreamily large amount for national data when it was ment to be included in my contract but wasnt.it all started when i was eligable for a free upgrade so i got one and they never loged my new contract.i have sofar "fixed" this problem twice.the first time i was credited but my contract wasnt changed .i aparently "fixed" this problem again and was credited again but in my most recent bill there is nothing to certify this and i still owe the same amount.this ontop of all my reception issues i think im ready to switch servers.SHAME ON YOU VODAFONE.

Hello, I live less than 5 minutes from the Chatswood Head office and my phone constantly drops out in the middle of calls or won't work at all during peak times.

Can't login to MyVodafone. No method available to check how much data I've used or how much credit I have left on the plan. Cannot contact vodafone customer service. Terrible coverage. Facebook is extremely slow: that's when it loads.

I have complained/ attempted to complain to them since I took out a contract 15 months ago for them to provide me with a mobile phone service in inner Brisbane.
Every call is approx 50 mins then it either rings out or I run out of time or they suggested I go to a store.
So 3 or 4 visits to a store some distance away and in the shopping centre 1 of their stores doesn't have mobile coverage unless you step out to the door or beyond !!
At those visits they agreed they had not seen the SMS screen message I was getting 20 or more times per day of "network Lost" . After the 13 month mark 1 consultant suggested it was actually the fault of the iPhone . Within 5 mins I called the iPhone store and had to agree to pay $39 for some prolonged assistance. That was because one of my complaints besides not having mobile service inside my riverside unit in Brisbane, was not being able to sync my phone with a computer because of various messages that they also couldn't explain.
My biggest complaint is the No Service I get in any drive around the city, several times.

my phone has been dropping out for months! I have called vodafone and spoken the the "fantastic" Laura 4 times today and guess what, every time i was put on hold my phone cut out!
My girlfriend is with optus, she called last friday because she doesn't have great reception at home (zetland sydney NSW) she spoke to a real person and they let her straight out of her contract with 19 months to go because they recognise that that area is a bit of a black spot for them... Congratulations Optus - great customer service and HONEST!
Im so over the headache this is causing me and everybody else!

We have found our selfs in a house with no reception, to get reception you have to half climb the back fence! This is only in the past 12-18 months however, we resign while the reception quality was going down, because they are going to fix it in the next month or so! Then they have just sent us a bill for $300 extra because they told us one thing when another was the case and then billed us to fix it. Then again when they had to fix it after they didn't and we had to call and have it actually fixed!

This company call Vodafone.
Well when you try to tell them you have a problem at the store, after waiting for a long time, the staff look at you as if they had never ever ever heard of anyone ever complaining about their network and billing issues, if this was in court, the judge would immediately condemn them for contempt of the law.
And when after you waited for hours for their call centre staff, and you try to explain to them the issues their network was causing, they sound surprised, treats you with condescension and belittled you as they have never ever ever heard of any problems with their perfect billing system and their perfect network.

Vodafone: Just about the only most perfect organisation in the world, ever.

what a load of bull shit Vodafone, get your act together or just quit this industry and get into making toilet paper instead.

WOW...I lodged an online complaint with TIO, and within 5days I was out of my contract. There was no argument, there was nothing except 'we are prepare to let you out of the contract 15 months early'. I was beginning to think 2 cans and a piece of string was going to be better than the rubbish coverage I was getting. I highly recommend this option to all instead of waiting on hold for hours and hours and hours!

No Service, Repeated and numerous Dropped Calls, Unable to make calls or receive them even when phone indicates sufficient reception, people call but phone doesn't ring or even register a missed call and I only ascertain the missed call later when the phone indicates that a voice message exists, Text messages sent days before and not recived until days later and in one case I received a text message several months after it had been sent - though in that particular case I had actually received that text. It is an absolute disgrace!

Pathetic coverage through what seems to be most of the ACT! where i live is almost non existant!

So over this company and the BS people you deal with on the phones. the people in the store palm you off to the hotlines.

waiting for my contract to end so i can leave with out some overseas phone operator telling me to pay a huge sum of money so i can finally go somewhere that allows me to make calls or recieve messages.

4 of my mates are all in the same boat and we cant even make vodafone to vodafone calls next to each other without issues!!

VODAFONE FTL!!!

Well the troubles continue today. I decided after lunchtime to keep a log. I'll probably need a PA to do the admin!

13:30 can't connect to Internet
14:03 tried 3 times to make a call
- connection error
- network busy
- success
15:00 managed to connect to Internet but performance virtually unusable
- timed out
15:31 tried 3 times to make a call
- network busy
- network busy
- success
15:34 managed to connect to Internet but performance virtually unusable
- timed out
15:56 can't connect to Internet
- tried 5 times and gave up

Network coverage up east coast of Australia works @ 45% - great help when you have a critically ill relative in hospital and needing updates on health progress or when you're late for a job because of highway work and you can't call ahead to your employer! Ridiculous. Even in my home in North Bondi, the network waivers in and out of range EVERY DAY and NIGHT!

I have just been on hold for over an hour to try to have my iphone 4 unlocked (as they've switched me from three to vodaphone due to service coverage issues). I complained about the 3 days that my phone has not had any service, and was put back on hold to customer service to have financial compensation, which I agreed to as long as I wasn't on hold for another hour. The call centre guy claims that my long wait on hold was "due to the floods in Qld" ??! great excuse!

I just ported out, terrible service, terrible reception and data quality was a joke, never, never ever again.

I was blaming the regular dropouts and delayed sms's on my old Nokia and was patiently waiting for my 2 yr contract to end to upgrade.
I've been to my local Vodafone store. The guy was pleasant but claimed any existing reception problems have been sorted and showed me phones I could upgrade to when the time came.
I'm in business and have spoken with clients (before all the issues came to light) who independently complained of their dropout experiences so now I know I'm not alone. Most disappointing as I've been very happy with Vodafone and have been a loyal customer for year. Not as from next month though...