Hey, you know the Vodafone towers on the Pac Highway at Chatswood, what is that tower? is that a reception tower? I drove by it thinking it was and checked my phone to see how much reception I had. I had between 3 to 4 Bars.

New to iPhone, looking forward to having internet access and all I get is 3G symbol with full bars and NO RECEPTION IN THE MIDDLE OF THE CBD!!!!! So frustrated by the lack of reception and quality - everything takes ages to load, which I assume I'm paying for by the second, and then I have to give up!!

calls dropping... not your average once a month but l mean it will happen once a day. l thought the merger with 3 would improve their coverage and network. Of course on their end... all is good.
Plus try to get through LARA... what a joke. l don't want to talk to a stupid machine to tell me it's going to be 45- 60 min wait.

I heard Vodafail has released priv info about its customers, i have experienced data connection probs, customer service (failure 2 serve) waiting times excessive, and reception probs. I will be buying a new fone 1st thing 2morrow morn, never 2 return 2 vodafail.

I have been with Vodafone for 12 months now in a 2 year contract. I am on a 99 uncapped per month. To put it mildly, it was an awesome deal, unlimited SMS dometic and international, free calls. Problem is this:
1/ Call Drop Outs. Amazing how many. Been going on for donkeys this
2/ I drove from sydney to melbourne and back a few times, forget the reception on the open road, dosent work. My wife is with TElstra, she had all bars all the time
3/ Phone goes straight to VM, does not alert me
4/ Picture MMS take donkey's ages to deliver to the receipenent sometimes days
5/ Basically, its a scam Vodafone. I want my moolah back.

My buddie at work, told me 1 year ago Voda was awesome and it was a great deal. I feel like strangling him now.
Surely this will be the end of Voda right?

Our new Samsung Galaxy Tab cannot send pop3 e-mail. It took 1 hour on the phone to eventually be told it is due to the reported network issues and they gave me a $10 credit. I had previously tried to call but could not get answered in under 20 minutes so gave up. I e-mailed the complaint (obviously not via the samsung!) twice and received no response.

On another occassion seeking to have my password reset for vodafones web site (to check my data usage), it took 1 hour again talking to what appeared to be overseas call centre staff who ultimately failed to be able to reset it. To this day I still cant log in and have to check usage by SMS service only.

For a phone co. it seems answering the phone is not important.

When the system was converted from analogue to digital years ago, we we assured call quality would be excellent, coverage australia wide, drop out proof service etc etc. The old analogue system was far more stable and had excellent coverage. Australians were sold a pup in the move to digital transmission as it has proved to be inferior to the old analogue system.

Very very poor reception on previous occassions, and in specific areas. If i dnt get any compensation i will not be using vodafone services anymore!

The mess that I am in is how disgusting customers are to us when majority of the employees that work for VHA truly have the best interests of the customer at heart. I don't understand why people think that we live to make our own lives harder by purposely trying to sabotage a customer's experience, when 9 times out of 10, we'd rather not see you again - this demonstrates great customer service, we served all your needs at the initial point of sale.

Yesterday I had a frightening confrontation with a customer that refused to follow company policy with a pre-paid mobile. Instead of complying with company rules, he continued to argue with me and wanted me to prove the policy of which states that I was right in saying that I had to sell him a pre-paid sim with a pre-paid phone REGARDLESS if he was already a Vodafone user. The reason why we do this is so an account is created for the phone in which covers warranty for two years for the handset and when the account is created, it generates an Australian Gov't form in which states that the ID you have given us is correct and current, and to make sure criminal activity with the use of pre-paid sim cards is controlled as much as possible. I had the customer's best interests at heart, yet the customer thought he was right.

He continued to swear at me, raise his fists and threaten me personally all because I wanted to secure an account for the phone incase it was faulty - it was a Nokia after all. He persisted to yell and started to come around the counter to scare me into complying to what he wished. I made the customer by the sim card anyway and strongly advised him to come back into the store when he had calmed down to set up the account or to call pre-paid care. He continued to yell at me and call me offensive names so I left it up to him. I was shaking at that stage because his wife then proceeded to come around the counter also.

If you refuse to read the disclaimer or refuse us the patience for us to explain the disclaimer and you sign it anyway- that's your fault. If you chose to refuse such service which I offered this customer and you lose your receipt - don't come ranting and raving about how you weren't able to gain a proof of purchase of our database because you didn't want to comply. If you still chose to go with a handset even though I have explained its faults that are world known - go right ahead. I am so tired of customers thinking that they know better us when they don't even give the time to consider what they're getting themselves into half the time.

When there is a piece on Vodafone headlining the news reports, the next day is just hell. I'm really getting tired of customers who are trying to use the network problems as a way of getting out of their contracts with a full waiver. Please leave customer care to deal with the customers that have REAL and unfortunate network problems. I'm tired of morons wasting our time and just jumping on the band wagon where there are certain postcodes that are dealing with no network - not just one or two calls that disconnect every few days. No wonder these customers with horrible service can't get through to customer care - some people are just trying to get compensation with no particular newtwork problem.

Sim cards become faulty and corrupt, phones become faulty or are faulty at point of sale without our knowledge and sometimes the traffic is too high to have full signal or recommended speeds. These are out of Vodafone's 'control' and most certainly retail staff.

Honestly, customers have to start taking responsibility for their actions and show a bit more compassion to retail staff. Don't take us saying "I'm sorry but you'll have to call customer care to resolve this issue" as us not caring - this is what we've been told to do. Also, if we tell you that our database is down - it's down okay! It's not that we can't be bothered, it's because we actually can't login to our systems which is just as frustrating for us because we're bored out of our minds. Two weeks ago our database was on fallback for 24 hours and a customer came in that needed a sim swap for a lost sim card. I began to apologise for our database being down and he told me to f off and that I was hopeless before I had time to finish my sentence. I was going to give him a sim card, take his details and perform the sim swap for him when the database was up and running the next morning. Customers don't even give us a chance anymore which is really upsetting.

I have ordered that many customers to leave our stores because of the aggression and disgusting manner in which customers are treating retail staff. Honestly, don't bother telling us at the end of a long rant that it's not "our fault" when you point in our faces and call us hopeless. Remember that we all have phones too and that we're contacted to all different telcos in which we have received poor customer service as well.

This is just as shattering to us as it is to you. I adore working for this company and it's such a shame that this has happened. We don't want customers to be unsatisfied because we're the ones that have to deal with the repercussions. I hope this goes away sooner than later so I can enjoy my job again and give customers great customer service. The same day I was threatened by a customer, I was told by five other customers that they've never received customer service like I gave them. We're not all bad you know. Please remember the more respectful you are to staff, the greater lengths we will go to resolve your issues the best we can.

Also, customers need to realise that 3 and Telstra share networks, as well as Vodafone and Optus share networks. At one point or another, I am certain that you will have poor service at one point or another regardless of what telco you go with.

I am a 3 customer and since there merge i have constant call drop outs, i dont recieve mms, my phone freezes and I have poor recpetion in a 3G area. I have complained and all they do is say you have full coverage, there is no issue. My parents both are with 3 and have the same issues, we even have to walk up the street to send a message sometimes! Internet connection is also average. I will be ending my contact early and paying out the rest to go to telstra and actually have coverage, as optus seems to be just as bad as 3/vodafone.

I signed up for a Vodafone Connection on 27th Dec 2010 and my mobile phone signal alternates between 1 bar to "Searching for Signal" or "No Service" at home. I complained immediately after this happened to Vodafone and I've followed up over phone several times. They sent me an SMS 10 days later saying that my complaint has been escalated to the network team. Nothing has changed. I dont want to change mobile service provider. I want the service Vodafone signed me up for. They even showed me a coverage map tool in their store and indicated very good signal in Voice, Data and 3G. The truth is far from what they sign you up for.

Cannot get/maintain consistent contact with my wifes phone in our area. Vodafone/3 advise that coverage in the area is ok. Something doesn't add up. I was on Vodafone/3 for a while and then went to Telstra. I immediately noticed the remarkable difference with my reception. I'd never recommend anyone go to Vodafone/3.

Reception dropping out, calls dropping out, no reception, calls not connecting, SMS & MMS delayed massively - 3 DAYS! Seriously Vodafone what is the problem? I have a new credit card number, so what did I do - register it with VF to direct debit my Internet Bill and to have it for my prepaid account, just like the old card. Now, I get a nasty bill saying that I haven't paid my Internet for two months! Enough is enough. I'm getting out of Vodafone.

My family has 4 phones with vodaphone & we are always having trouble with reception.

I had an Internet connection, which I cancelled due to coverage issues but still have three mobile phone accounts with Vodafone (one still under contract). As of three days ago we have had no coverage what so ever and are unable to use our mobile phones to make or receive calls or send and receive text messages. I spent just over two hours on the phone to customer care who told me that they had a software problem and were unable to tell me when we would be able to use our phones again... They did have one solution, go for a drive and see if our phones worked in a different area and they would call me on the landline to see if this worked. I did this and they still have not returned my call!

Reception issues. Calls drop out continually. Delayed SMS messages.

Where do I begin with how angry Vodafone makes me?! Anywhere from reception problems to not being able to connect and make phone calls, to delayed msges and voicemails. The issue is that most people rely on their phones in this day and age to do everything. I try to connect to work emails, and I can't due to poor reception. Can't use my safari half the time - due to poor reception. Can't send msges or make phonecalls most of the time, at work at home and at my partners time... My question to Vodafone is why the hell do I even need an iPhone or even a phone when majority of the time I cannot use it?? What if god forbid one day I was in desperte need to make a phonecall or send a MSG to save my life - wouldn't rely on Vodafone that's for sure. Uhhh so frustrating!!!

I have an iphone 3GS and here are the problems experienced with VODAFONE:

1. Internet - constant problems: always states that it is "searching". Connection always drops out.

2. Reception - calls constantly dropping out no matter what suburb I am in (city or country). Also, when trying to make calls it constantly says "FAIL". I sometimes have to dial a number 20 times before it connects.

3. Delayed text messages and voicesmail - I receive SMS's / Voicemails 2 or 3 days after they were sent to me.

4. Phone freezing all the time - especially when the phone is ringing and I'm not able to answer the phone as the phone functions have frozen.

5. Changes / updates made on the Vodafone website and then being incorrectly charged because the systen did not recognise/confirm my updates.

6. Customer service is appalling, being on hold for too long, calls being disconnected whilst on the phone is a vodaphone customer service rep.

I am EXTREMELY unhappy with VODAFONE and will support this site and do my part in order for VODAFONE to pull their heads in and get their act together.

I have plenty of more stories to list but I will be here all night.

Thank you,

Belinda

3G and 2G dropouts, missed calls, no service where previously we had full service. All up about 50% of the time our phones have no reception at all, particularly during business hours, where previously I had full coverage at my desk.
Since the merger of 3 and Vodafone, service coverage has declined markedly - previously we had full coverage at home, now we are lucky to get 1 bar for both phone and wireless internet. Both drop out with annoying regularity. Service in Westfield Miranda used to be full coverage; it is n ow 50% no service.
My partner's phone, also with 3/Vodafone, can be on the coffee table next to mine, and hers shows reception while mine has none, whilst at other times the reverse can apply. There is no consistency.
As a committee member of a 4WD Club, I need access to my phone 24/7, in case of a search and rescue emergency.
3 says the problem lies with Vodafone; Vodafone says it because we are with 3. Both then blame the fact that we each have an iPhone 3GS (despite my having upgraded both phones to O/S 4.02), saying the phone has known reception problems.
Vodafone will not release either of us from our contracts - they say we have to go to 3 to deal with anything ; they have nothing to do with 3. 3 say all their contracts are now Vodafone property, and only they can release us.
3 want $585 each to change us from our contracts and onto new Vodafone contracts and a new phone each. This new contract will cost us each another $35.00 each per month (which we can't afford). They refuse to release us from our contracts and allow us to switch to another carrier.
Neither carrier is interested in my need for access to my phone 24/7.

We live in North Canberra - coverage is next to nothing (although has got better in the last week or so). I run a small business and use my mobile constantly between September-December last year I experienced probably close to 100 dropped calls or calls that just didn't connect.

I have been with Vodafone for close on 15 years (Digicall as they were when I started) and this is the worst I have ever experienced. I still have 18 months to run on my contract and I am just about over it all.

I wanted to top up my prepaid mobile with my new debit card. First their system made me go round in a loop entering the last 4 digits. No option given to add a new card. Called them over and over again, reception intermittent. Explained situation to someone in India, call dropped out. Left on hold for 10 minutes over again. Tried their website, it would not accept my password or security question. Tried calling them for help, never got a person on the line. All this trouble just to pay them. Their coverage is terrible, and they seem to keep sucking money out of my prepaid I don't understand for what.

I received a text with necessary information on Friday. Problem is that the text was sent to me on Tuesday!
Not happy with reception from home. Others in my house on Telstra and they are crystal clear. Contract handset packed up after first year so now using another that I didn't get from Vodafone. Six months left on this contract if I can't get out of it. Never again Vodafone....never again. going to investigate the breach of privacy now. Not good

I am currently on a vodafone $69 cap, that allows me $650 worth of calls, 2 gig of data and unlimited pics and normal texts, i can barely use my data because of their S**T 3g coverage and if i want that to be decent i have to switch to optus or telstra!! I have to go outside if i wish to make a phone call because reception inside is so crappy it wont even connect, I live on the far north coast where reception is supposed to be great!! NOT HAPPY!!

Since purchasing A iphone specifically for the data service, I constantly experience a virtually useless 3G network, would be described as FailG Network drops out, times out, waiting for ever for data to load.

My husband and I regularly lost Vodafone reception, often for days at a time. We would call to complain and be left on hold for up to 40 minutes at a time, only to have someone at an overseas call centre tell us there was no problem (really?!).
the final straw came in september 2010 when we had no reception for THREE WEEKS. At the time i was 8 months pregnant. Not a good time to be unreachable by phone. My huusband's business also ran from his phone. We called Voda a number of times only to be told the towers were fine (again, really?!) Finally someone at an overseas call centre insisted on telling us we had to visit a voda store to get our SIMS checked. The nearest store is 4 hours drive away.
He kept repeating his spiel over and over, not listening to the fact a heavily pregnant woman couldn't drive 4 hours to check a sim when i knew the sim wasn't the problem.
We switched providers and had to wear the loss of business, time and energy.

I live in suburban Melbourne and can not rely on mobile phone or internet service to be consistent. One moment I will have full reception on phone and then phone drops out. Battery has been replaced twice by Epping store, just before Christmas the whole phone died on me, when I approached the store about problems the store manager (who tells me she has been there for 3 years and I've never seen her before)is only interested in trying to get me to tell her that the employee who replaced the batteries when they failed was Indian as she had a problem with him and it is against policy to replace battery if they don't work - even on a brand new phone. I now use my old phone and pay Vodafone for absolutely nothing.

Just Paid an $1000 Phone Bill which they failed to notify me untill i was $800 over they should notify you as soon as you go over not $800 over then i paid the bill and they didnt take off the phone barring for 5 days after i paid it i had to ring up i think thats a bit average also and went to Mallacotta and had no reception for 10 days as well which they told me that i would be in there coverage zone.

Just really annoyed at them there an evil organisation and i hope that someone does something bout it

Rubish reception, crap network, vodacrap

I need my phone for work and basically I can't. Poor reception, dropped calls to clients etc, sub par internet speed and coverage as well as sometimes not even connecting. Even when I call someone and they are not on a call it fails. This has been going on for around 6 months and it is not becoming any better. Im paying $99 a month for nothing...NOTHING.

Signed up on a 24 month contract in September 2009 after deflecting from 3 due to poor reception in my area. Vodafone actually had the gall to boast about how much better their reception was than 3, and that in my area the service was being upgraded by December 2009.

The first couple of months the reception was OK at best, now I am lucky to have a 5 minute conversation without it dropping out, and even then I have to stay in the one place - how is that MOBILE reception?? I am lucky I have Telstra WI-FI at home because the data loading is nothing short of disgraceful, and to top it off all of a sudden my wife's bills are now being direct debited WITHOUT her consent - how is this possible??

I have 8 months rmaining on my contract @ $88/month, will I have to pay over $700 to terminate my contract, or if I complain enough will I be able to get out of it at a cheaper fee??

My son moved from the gold coast to karratha W.A. in October 2010 with his 3/vodafone phone - he was told he would get reception there. Drop outs were huge and he had no alternative but change to Telsra because he was chasing work and could not be contacted. He was told by 3/vodafone they would only take out his repayments monthly because he was still under contract for the phone and no charges would apply for phone calls. He has just been slugged almost $600 from his bank account which now leaves him with almost nothing. He had no prior warning this would happen and has only worked 3 weeks since 9/10. On contacting vodafone, they were no help. Their website shows you get cover in Karratha but that is untrue. That is the reason he had to change.

Reading reports online about how Vodaphone has breached its privacy policy with the access of customer personal and financial details outside of authorised personnel. As a Three mobile customer (using Vodafone network) I contacted both Three and Vodafone. Both state that Three accounts and Vodafone accounts are different (although reports on whirlpool suggest it is planned to merge them in future). Does this mean Three mobile customers are unaffected?

Can't use my phone at the office or at home as there is no reception. I have to go outside to take phone calls and I'm in sales. Data rarely works and when it does it's very slow.

same problems as everyone else. constant drop outs in calls, text messages taking ages to send through, and i'm better off getting a mobile dial-up account cos it's faster than my current internet speeds. i'm lucky if i can talk for 2 minutes on the phone. and customer service is a joke. i cancelled my contract after days of talking on the phone to vodafone and am now with optus' $59 cap. it might be more than $45 and i don't have unlimited (aside from text) but at least i have a solid, constant 3G reception (emphasis on the 3G). i'm pretty happy and i hope it stays that way.

Used to get great coverage and signal strength, over the past 6mths+ it has been shocking, constant drop outs in the CBD and surrounding suburbs of Adelaide!!! Fix it Vodafone!

Before I changed to Vodafone, I checked to make sure I had reception at home and work (Im a train driver so having a phone is pretty important). Looked good according to their maps.

What a load of Bull. If I stand on one leg facing east and pray to the phone gods I might be lucky to get 1 bar of reception, and if I want to use mobile data at Central then I am dreaming, takes FOREVER and constantly drops out. What phone company doesnt have phone call reception in the centre of the city.

I needed to phone our security team up last night to get urgent help for an unconscious passenger, and behold the phone took 3 attempts to get connected and then, when it finally did without dropping out I only got 2 words out.

This has got to be the worst phone company for reception. Pretty sure Vodafone must work on the idea that everyone doesnt move more then 20cm from a reception tower!

voda phone want me to pay 2000 dollars on a phone i cant use because it gets no reception,they cut my calls off and still expect me to pay when i cant use the sim for anything its a dead set joke i tried reason with them and i wait for hours and once i get a hold all they say is i have to pay 200 a fortnight....i just turned 18 i am willing to pay it just not 200 a fortnight but thats all i can do....really need help if some1 can please

I have been a customer of Vodafone since 1999. For approximately the last two years, the customer service has been appalling. I have one year remaining on my current contract and I am looking to cancel this contract. I travel a lot to see my family in New South Wales. A majority of my trip, I do not have coverage, despite being told by Vodafone for several years that "it will be up and running by....". I had an incident with a snake this week on my return trip home. Had anyone been bitten, one of us would be dead. I spoke with Vodafone about this on Friday and they apologised for the "issues I have in my life". I now have to speak with the "Network Team" for them to confirm that there is no coverage in the area where I travel before I can cancel my contract without incurring any cancellation fee - funny that, considering I can't get through to this Network Team. I have today attempted to send an email but the "email form is currently out of order".

I have been with Vodafone now for about 16 months and have grit my teeth and tried to bare the horrendous coverage and non-existence of service. I have 8 months left on my contract.

My coverage is constantly terrible and drops our or does not work at all. I live in a built up area in Melbourne which is where the coverage should be very good, but still there is issues with phones calls and especially data use.

Vodafone should give all it's users a free month of use to pay back for the problems that it has caused everybody. If that sends the business broke, so be it, maybe that's what needs to happen.

I purchased my new Iphone 4 on a $79.00 plan from Vodafone only after the map showing the coverage area was highlighted blue meaning a standard reception in my local area, but surprise surprise my new iphone 4 may as well be a paper weight as there is little or no coverage in my home and I'm stuck with a 24 month contract which is useless as I need my iphone at home for work and for family medical reasons.
So I think Vodafone should cancel my contract or let another carrier take over my plan so I can use my iphone the way it is supposed to work as I don't think you should be charged for something that doesn't work.

When the system was converted from analogue to digital years ago, we we assured call quality would be excellent, coverage australia wide, drop out proof service etc etc. The old analogue system was far more stable and had excellent coverage. Australians were sold a pup in the move to digital transmission as it has proved to be inferior to the old analogue system.

been with them since nov and have had zero coverage on most days and most services after being assured by staff at melton store that service was 100% in my area! Have called many times and put on hold and passed around and then hung up on! Also was talked into n8 nokia and battery is lucky to last 12 hours if i dont use it! Should have stuck with 3 as id had zero problems with their services over past 3 years! When r they going to do something? Anything?

vodafone send me inexplicably large bills frequenting almost monthly.
vodafone claim that payments havnt been made and have cut my services three times despite all three times acknowledging they failed and restored my services.
constant reception problems in a seemingly isolated bubble where vodafone actually works.

An extremely distressing event occurred yesterday morning. I was having some problems with a very good friend and they agreed to call me to discuss the issue and the call kept dropping out and attempts at redialling only failed to connect very briefly. They called later and the call dropped out again, and they tought i had hung up on them! This has caused me great distress and has resulted in an already sensitive situation with a friend escalating into a possible loss of a very good friend. I believe Vodafone is materially responsible for the failure to provide a reliable service. I live in an inner suburb of the ACT!!, so would expect reliable coverage when i need it. I have call logs to demonstrate the failed dial attempts and dropuots. I am considering pursuing this matter further and believe i am entitled to compensation for personal distress and loss.

I live in area (Buccan 4207) where vodafone's website show's its reception is available, but there's nothing around 99% of the time. (not even outside of the house, where i have to walk around looking for signals) only 1% of the time it worked.

I loved 3... It had it's moments, but for the most part gave me great coverage and phone service... not particularly brilliant customer service, but most things were available online.. so not particularly worrysome... Then VodaFail takes over, and my calls drop out, my text messages don't send, or send multiple times. My voicemail costs go through the roof, because the phone never rings when someone calls me, and when I go in to see about getting a phone repair, I'm told that it's not under warranty... despite the fact I was told it would be for the contract term by 3.

The Vodaphone guy I spoke to said that "vodaphone is the only provider who provides a warranty that coveres the full contract term"... lot of rubbish that is. I'm sure everyone does that now.. something to do with a decision of the ombudsman..

But he said something else interesting... apparently there is a difference in how you ROAM depending on whether you are with 3 or with Vodaphone. If you are with 3, your phone will only roam from 3G Vodaphone, to 2G Vodaphone, and to 2g optus if that fails... Vodaphone customers will roam onto 3G optus...

So why the difference. I'm a paying customer - your company bought my company... so why am I treated differently... you're not billing me any differently!!!

I, too, have received msgs days afte they were sent and have missed out on an earlier important appointment with a medical specialist. I was furious as I had waited for months to see this specialist and then a cancellation came through and I could have been able to see him so much sooner had Vodaphone not failed me!

Also, I have been with Vodafone for about 15 years and renewed a 24-month contract in March 2010 which allowed me to have a Blackberry Short II. I went into the shop planning on selecting an iPhone but the staff member talked me out of it instead to take the Blackberry. Long story short, I was told all the bugs of the first Storm had been fixed - I discovered that was clearly not the case. I complained many times and was, some weeks, back in the shopfront every day with an new issue, sometimes it froze other times it would select one of my contacts and called them or send a blank text msg. They assured me it could be fixed with an update so it was sent away for 4.5 weeks and would not provide a temporary phone despite the phone being a dud. When I requested a new phone and to change from the Blackberry and all its problems, it was flatly denied. I protested my loyalty to the company to no avail and in the end I agreed to purchase an iPhone on a payment plan because I needed a working phone immediately so that now I am in effect paying for 2 phones as we all know there is no such thing as a free phone!

I am mortified that my private personal details may have been sold on to heaven knows who, Vodafone you MUST address this issue immediately and properly. Tell us whose details have been sold - WE NEED TO KNOW NOW.

Changing all your system passwords now is like closing the gate after the horse has bolted isn't it?????

WHAT ARE YOU GOING TO DO FOR US?????

My mum and and I signed up to Vodafail together, what a big mistake. We are 10 minutes from the city centre and yet we have no reception. I cant make calls and people are always saying to me that that my phone is always off when it never is. I missed an important job interview because they left me a msg cause they couldnt get through and my msg came through to my voicemail 2 days after the interview. I did not sign up to not have any service, and i totally need to getout of this contract but when you ring customer care they take ours and thanks to my phone, the call drops put!

In regards to the data breach, my understanding (and I could well be wrong) is that it's the employee logons at the stores that somehow got breached. Because the Vodafone internal portal can be accessed from any computer, anyone with those usernames and passwords could login and view customer information. However this would always have been the case the way the stores link to Vodafones system, because not all stores are Vodafone stores (some are franchised) yet still access the same system.

Either way this communication SHOULD have been done over secure SSL with short expiry certificate based authentication, or via a private VPN.

""Customer information is stored on Vodafone's internal systems and accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password.

"Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence.''

Read more: http://www.news.com.au/business/vodafone-mobile-records-leaked-onto-the-internet/story-e6frfm1i-1225984462550#ixzz1AVvncMD8"

As for other things. I'm 10 minutes from Blacktown in Sydneys West and my reception is bloody hopeless. I've been with Vodafone for 14 years, and mid this year my contract expires. If something isn't fixed come my contract expiry I'll be considering other options. There's only so much a loyal customer can take before they no longer have an option but to look elsewhere.

I get minimal if any reception at my house, receive voicemail hours-days after the original message was left

Unfortunately both my mobile plan and mobile broadband are with Vodafail. At this stage I'm used to the poor coverage, slow speeds and drop outs. However I've noticed lately that information given by 1512 on credit and data used is not accurate and when the date approaches for the day my credit resets their server always seems to be down or I can't log on to check my usage. This has happened the last 2 months and as a result my usage went over and I was charged and extra $200 for excess use !! When I contacted 1555 they said that 1512 is "complimentary" and only a guide !! If we can't get accurate information on monthly usage how on earth are we expected to follow our usage. It just seems too convenient that this happens every month....has anyone else had a similar experience ?

I get a message saying "Hey can you come in to work this afternoon?"
"I reply with Yeah sure, I'll come in at one!"
My manager replied with "I sent you that message 3 days ago.."
Smells like a vodafail to me!

I could not get reception in my home, in my car, in a shop, or within any structure whatsoever. I kept my phone beside a window in effort to still be able to receive and send calls and messages, at which point I'd have to hold my head extremely still beside that window when talking on it to avoid dropping out. I got facebook messages saying "I tried to call you but it said your phone was turned off" but it wasn't and I got no notification of the call attempt. Messages arrived to my phone sometimes DAYS after they were sent to me and some messages I sent out have NEVER arrived at their destination. And this newest story about the names, phone numbers and addresses of vodafone customers being able to be accessed over the internet scares me too because I put a lot of effort into keeping those details private due to my job. Surely someone can hold them responsible for this!

After receiving a faulty phone and having returned it for repairs 3 times and waiting six weeks and many wasted hours traveling and dealing with vodafone, I finally got the phone changed. Since then they have over charged me by over $250 on my bills and charged me for services that I do not have.
I have spent over 72hrs on the phone with vodafone, many times with the call dropping out because of their coverage and continuous drop-outs, without even a courteous phone call back. They never write any notes about the calls or complaints or promises made, so the story needs to be explained in full every single phone call.
Previously I was on vodafone pre-paid and had 3-4bars of reception at my house for about a year. I then preceded to change to a plan and my reception went down to 0-1 bars if I'm lucky for the last 6 months. How is it that they can claim 98% coverage when I have only covered about 1% of Australia with my travels and only had reception about 40% of the time and even then, 50% of the time it is only on 1-2bars!

i have been with vodafail for over 3 yrs now, and had nothing but problems with my internet and phone coverage!!! when i call them its the usual, there is nothing wrong with your service blah blah blah... i have also had 2 bills in a row with an extra $200 added to it, when i called up to see why i was told i used to much internet, after speaking to 4 different idiots there i was then informed it was a billing issue and they were aware of it, but yet neglected to inform all that had been affected! after arguing with a manager the 2nd time who basically told me t suck it up and pay the money i asked for a pay out figure and was put through a guy who told me the price, then proceeded to tell me that he had wiped my bill and gave me 8gb extra free of charge, YEAH GREAT, still beats the fact that i cannot use to internet in my own house when told "the new modem you are using is more compatible to the towers in your area" LIES LIES LIES, i have a tower 800m away from me and i get connection then lose after several mintues, i have to go outside and down the back corner of my yard to make a phone call... im sick of wasting my money monthly on a service i cant even use, and i pay 114 + 40 a month!!! after all the phone calls with complaints to them they still refuse to cancel my internet and phone without me owing anything, i deserve more then this voda and so does everyone else!!!

Yesterday i was out of coverage for 6 hours, but had not left home....Three used to be bad, but now since the vodafail buyout, it is tragic. will *gulp* be going to telstra once contract is up.

I have been with vodafone for about five years, I am just back from holidays (Canberra to Toowoomba up the East Coast and back again by car). Largely no reception, no data, messages coming through anything up to a day late, emails coming through anything up to a day late. This includes many of the towns I passed through or stayed in, not just between towns.

Customer service is a joke and having to deal with Lara is a nightmare and more than enough reason to change carriers. I will be going in to speak with a real person at a vodafone outlet and working out how much time I have left on my contract on Monday.

Come on guys, you are quite happy to charge me 89 bucks a month for this, lift your game. Telstra is starting to look good again...

Hello everyone,
I was a vodafone pre-paid customer for years until about 3 months ago when I switched to Optus. At one point with Vodafone, I spent over three hours a week (at over an hour each) on hold with 'customer service.' In one week, I was booted out of the queue by failed reception three times after being on hold for an hour. After that horror week I said 'F THIS' and switched to Optus. I haven't looked back. When you ring Optus, you actually get a person to talk to and I have never spent more than 2 minutes on hold. They also take the time (even up to 30-45min) to talk you through your issues and ring you back when they say they will. Vodafone is the biggest fail in history and I hope they go bankrupt NOW. God, they fail so hard.

I bought a new galaxy tab from vodafail website with an online exclusive plan, but I got billed $800 which was supposed to be in my cap. I called them and was on hold for atleast 3 hours and They promised me to call me back and its been three days but no calls yet.
The network is shit as. Never get more then 1 bar on my tab.
I want to kill myself for contracting with vodafone

Just received a call back to my mobile after waiting 1hr for return call. Asked if I was paying for call, YES. Please call my landline, very sorry sir that number is not working, tries again, sorry sir still no dial tone etc. Please call my mobile then. Ring, Vodafone here, what is your concern? No internet coverage, no phone service, calls drop out, security breach?, Sorry sir that is a rumour, okay so can you explain my coverage issues? We need to check the setup of your Apple Iphone, tries landline again and it mysteriously works now :-( I explain that I have to use 2g to get any coverage for phone calls and it still drops out. Cannot connect to the internet, when I do it is that slow that sites/pages drop out. ABSOLUTELY PATHETIC. Well sir all we can do today is escalate this problem to check your area (home), what about where ever else this happens? should I call every time? I dont think so. I ask again re security breach and get transferred to customer care? haha wait time is 40+mins and no option of call back. Service? is ridiculous and after previous issues with Vodafail I should never have signed with them again. There certainly wont be a third time. Tried to send email via Vodafail's website and guess what? sorry to inform you that page is offline. No service, no customer care and no coverage, what the hell do they think we are paying for?

Vodafone had been great for me until they merged with Three. I had just left Three, but joined cause I had heard of the great customer service at Vodafone. At the start, even though there were some glitches (ie: Blackberry Storm), I was looked after and had ready access to a customer service rep who could help me.

My contract ends soon and that impression has steadily decreased. I lose reception in town, I leave a city and completely lose coverage, I spent 2 hours on hold recently, only to get transferred again.

I know where I won't be signing up with soon when my plan renews.

the two houses on either side of me an i have barely 1 bar of 2G reception let alone the supposed 3G we are meant to get in the middle of suburbs! 2 mins to the CBD & we get NO RECEPTION. I've been told from vodafone "tough luck you must be in a black spot" & have been told my only option is to buy a repeater station .
Calls repeatedly drop out, no matter wher i am or calls just dont connect.
Repeatedly i'll get disconnected from the network, albeit that im showing full reception & its only if i turn my phone off & on again (once i realise this has happened... several hours later) & then get all my voicemail & sms for the day.
ive been stuck in my contract for nearly two years & have had to put up with this for too long. my contract is up in 2 months & I AM OUTTA HERE!!!

All I want is a working service. I have been trying to contact vodafone for the past 2 months every time i call I have to wait for 40 minutes to be transfered so I give up. I have sent emails to them on facebook and twitter, I have sent comoplaints to the customer relations group via their website and also email still no call. not even an auto response. SO i have not raised it with the TIO hopefully they wil look into it. I am not going to start with the network problems and how I have to hang up and call 10 times for a 2 minute conversation, they are also over charging me, not fixing my bills and when they say they fixed it they dont. I JUST NEED HELP getting out of this contract so I can go to a more reliable company like Optus

Vodafone assured me i would have awesome coverage but this doesn't seem the case. being from east Melbourne you would assume i get full metropolitan coverage but no. i get limited reception at home and at times i get no reception at houses of friends and family, not to mention messages and phone calls i've never received. now that im only 6 months into a 24 month contract im not keen on spending another year and a half with terrible service and with the chance of my private details leaked. is there any way of finding out if my details have been breached?

I live in a metro Brisbane suburb, and yet reception sits between 2 bars and zilch while at home(iPhone 3GS). Calls drop out and people on the other end often cant hear me. Texts are frequently undeliverable, MMS's generally turn up weeks late and sometimes not at all. The 3G data rate is atrocious, and I though I'm paying for 1GB of data, I'll often bail to my home wifi because the data is so SLOW. On top of all this, I see Voda's massive privacy fail in the news.

TLDR: NOT happy Jan!

I brought a month to month broadband data plan with a pocket wifi device from Vodafail and I've had problems with it ever since. it's just so frustrating. Everyday I try to connect but the device just keeps saying No Network or SMS Only. When it finally saids connected every time I try to browse a website it drops out saying No Network again. The longest continued connectivity I had with the Vodafail network is probably 1 hour. That's pathetic. I can't wait to move to another network.

poorest network coverage!!!! $69 cap plan with no service coverage on my phone.


thanks alot voda! thanks for the horrible service!

When I signed up to Vodafone I was told I would get coverage in country Victoria (4 hours west of Melbourne). To my surprise when I got back to my home town in the country, I had no service, infact the service was non-existent just 40 minutes out of Ballarat. This is so frustrating considering I'm always going into the country for work.

Look I am a vodafone employee and I recently read about a unkowm person claiming they work for vodafone stating "suck shit your the idiots that sign the contracts" I don't believe this is actually a vodafone employer as all of us here at casurina have contracts with vodafone and experience the same difficulties such as drop outs, reception, Internet issues, and customer care what u don't realize is that it's hard for us when u get angry at us when all we are licensed to do is sell you the phone! I personally if I know the phone is shit and heard bad about your suburb I will not sell! Because I am genuinely a nice person. But I am just stating for all of us at casurina we are sorry for the problems but there is nothing on our end we can do! Customer care drives me wild and even if I have a problem with my phone or contact I have to sit on the phone for hours too. but is a job and I have to do it to my best no matter the circumstances!

Yours sincerely vodafone employee casurina!

My $59 cap plan costs me between $89-$150 per month due to the sub standard coverage the 3G network allows.

Why are we paying for their poor network coverage!?

THIS IS NOT THE 1980'S... Technology should not be this outdated and poorly maintained!

I have the usual issues, limited coverage, limited 3G, drop out calls, and the most annoying, messages taking 12 hours to go through to people in the same suburb on the same fail network. Rang them up went through the coverage check and came back that I am in a low signal area. They gave me 3 months free access (which is good), even though I tried and tried for a release of contract, but since I moved house recently about 4 kms away I dont get out of my contract even though both addresses have less than average reception. Checking the coverage map on their website its says that basically my whole area is covered and that every part of sydney is covered, which is a complete lie, isn't there some kind of law against false advertising and misleading coverage maps that are nowhere near accurate??

Yep Vodafone suck bigtime. Living in Franklin (Gungahlin) my wife and I supposedly have full coverage. Well that be a lie. We both have iphone 3GS's and we are lucky to get 2 bars when outside the house and when inside it is a crap shoot between 1 bar and nothing at all. Have also experienced call dropouts, text message issues (eg: receiver gets them 6 hours after sending them, can't send them at all). My favourite was when we went to see Bon Jovi in Sydney and the SFS. Missle of Sydney and I couldn't get coverage. And.... don't get me started on the call centre. Bravo Vodafone, Bravo!!!!!

FROM SYDNEY MORNING HERALD:

Mobile security outrage: private details accessible on net Natalie O'Brien
January 9, 2011

The personal details of millions of Vodafone customers, including their names, home addresses, driver's licence numbers and credit card details, have been publicly available on the internet in what is being described as an ''unbelievable'' lapse in security by the mobile phone giant.

This website is aware of criminal groups paying for the private information of some Vodafone customers to stand over them.

Other people have apparently obtained logins to check their spouses' communications.

Advertisement: Story continues below Personal details, accessible from any computer because they are kept on an internet site rather than on Vodafone's internal system, include which numbers a person has dialled or texted, plus from where and when.

The full extent of the privacy breach is unknown but this website has learnt that possibly thousands of people have logins that can be passed around and used by anyone to gain full access to the accounts of about 4 million Vodafone customers.

Professor Michael Fraser, the head of the Australian Communications Law Centre at the University of Technology, Sydney, said that it appeared to be a major breach of the company's privacy obligations and ''unbelievably slack security''.

''The fact you can look up anybody as easily as that seems to be a gross breach of privacy and resulting in an almost negligent exposure to criminal activity,'' said Professor Fraser, who also heads the Australian Communications Consumer Action Network.

A spokesman for Vodafone said yesterday the company had ordered an immediate investigation and review of security procedures.

''Customer information is accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password,'' he said.

''Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence.

''We will be conducting a thorough investigation of the matter with our internal security experts and will refer the matter to the Australian Federal Police if appropriate.''

He said all passwords would be reset, and training and other procedures would be reviewed.

The revelations come as Vodafone is facing potential lawsuits and widespread customer dissatisfaction with network access.

More than 9000 customers have joined a class action and the company has set up a number of taskforces to try to fix the problems.

In this new saga for Vodafone, dealers have revealed that they are frequently asked to do ''favours'' and to pass on their login details.

Because the customer database is not an intranet (internal company system) and instead on the internet, users with a password can log in to the portal from anywhere, then access any customer's information.

Vodafone retailers have said each store has a user name and password for the system. That access is shared by staff and every three months it is changed. Other mobile dealers who sell Vodafone products also get full access to the database.

Anyone with full access can look up a customer's bills and make changes to accounts. Limited access allows searching by name, which takes much longer and is more involved but can be just as effective when done correctly. ''It's scary stuff in the wrong hands,'' one dealer told this website.

Australian Privacy Commissioner Timothy Pilgrim said all organisations should take appropriate steps to secure the personal information of their customers or they risked breaching the Privacy Act.

''If an individual believes their privacy has been interfered with they should first contact the organisation responsible and if they are not satisfied with their response they can make a complaint to our office,'' Mr Pilgrim said.

He has backed the federal government's intention to give his office extra powers to impose penalties should he find a breach of the act.

Vodafone-Hutchison Australia has been a mess the day both were merged and it has lost the plot,the mindset has been that they are now a big player in the market. They do not worry about customers' well beings.

The network can not hold connection, devices have become unsable, download speeds are not meaninful,now we are in trouble,all our personal information in the hands of unwanted people

They have all the call centres in Mumbai.

NEVER SIGN TO VODAFONE I was called on tues to confirm that I would be home for a ph delivery friday and only to be told friday afternoon that the handset will not arrive until mon/tues. 4hours in total on hold to find out what was going on only to be offered a $30 credit and told they understand. BULLSH!T you work until 530am only to get up at 9am to wait for a handset that never arrives and then you will understand. i have had trouble time and time again with vodafone... recontracting, customer service, instore problems... NEVER AGAIN!!

Hi I came to vodafone 5 months ago from telstra, what a mistake. Reception is pathetic and costs me business. At Dinner a few nights ago with friends sitting outside at Darling Harbour five people at the table on vodafone and not one of us could get a signal.VODAFAIL!!! After years with telstra on a $79 cap and never exceeding my usage, my vodafone bills are always over $100 up to $300. Admitedly I did add data to the package but only check a few emails each month and was assured by the ever so helpfull sales boy that I would never exceed my usage. yeah thanks mate.But maybe you should of told me up front that I'm billed in 1 minute blocks compared with 30 second blocks at Telstra
I am currently considering paying out the $1500 left on the contract and going back to Telstra,I will probably save money and have reception when I need it. Td

My phone loses reception so often it's not funny. I will not be renewing my contract with 3 again. They use to be much better before Vodafail took them over.

After getting an i-phone 4 on a plan from vodafone I have had non-stop problems with it ranging from no reception to dead battery life, when I took it to the store that I purchased it from as its battery would no longer stand up for more than 3 hours when charged to 100% the woman informed me that it will take at the minimum 5 days for a new phone or my repaired phone to be returned to the store. This means that I will lose all of the information gained on my phone and I have only had this phone for less than a month. Until this is repaired I will not be paying my bill as I am not using the phone, I don't even have the phone! Vodafone's customer service is ridiculous and after being with another phone service provider I thought that service could not get much worse, apparently I was wrong.

i live in a central sydney suburb and find it extremely hard to contact friends on the same network and be contacted by them.

Well according to the young douche at my local vodafone store he gets reception where i live when he visits the area and its obviously my E71.... Ahhh no its not. Hardly any reception in my area with vodafone, optus telstra perfect or when the reception is at a moderate level i connect to my fb page its goes to nothing, the joys of vodafone. And then waking up this morning to read in the paper about leaked phone bills. Well i am waiting for the "call back" to get out of my contract and off to optus i go, definantly won't be telstra.

I live in the north brisbane area (less than 5km from the city) and I hardly ever have full 3G service available. The service is never full in my house and most of the time I need to walk outside to have clear coverage on the phone.

When I stay with my g.f who lives 10km from the city it struggles to receive 1 bar of 3G and most of the time will be on 'edge'. How hard is it to received clear coverage? I travel frequently to the Sunshine Coast where I don't even bother going onto the Internet as the service there is extremely poor.

My most recent frustration was standing on a family members back deck in the stafford heights area during a phone interview and my phone dropped out twice, it's a complete joke! Now I read that Vodafone has been hacked and customers personal information is available!! How much longer can this go on for?

I sit here typing my vodafail experiences on telstra wifi as I don't think my Vodafone service will work for me :s

I live on the central coast and since Xmas od 2010 i have been having network issues with vodaphone such as reception, internet usage etc.. I have rang vodafone to complain but was told " that there ARE NO network issues and that it must be my phone ( i have iphone4)... however when i went into a vodafone shop i was told that there are network issues and that hopefully problems will be resolved by febuary?...Now who's right a vodafone store or the vodafone support centre?

I have a Vodafone contract for 24 months with an Iphone 3GS. I think I only have about 9 months to go on it now. Despite the fact that I get abysmal reception in major shopping centres such as Chermside at times, and cannot get receiption at my parents place in Brighton, because there is no issue with my reception at the place I reside when I signed up (Zillmere), I have no recourse to exit my contract. I tried to look up a web site when on the move yesterday, to no avail. Every time I unlock my phone after going for a drive, I just see "The mobile network is not available"... seriously not good enough guys. I have 1 gig of data a month, and anywhere I try to use it, it is unusable. People use their own wireless network at home, so kinda useless to use it there.

My husband signed a contract for 24 months in April 2009 for a Blackberry Storm paying $79/month. The phone had to go back a few times for fixing. Until the last time, in middle 2010, it stopped texting. He called Vodafone many times and they always gave him the same procedure, after waiting for a long time. The customer service attendants could speak/understand proper English. One of the shops sent the phone to the repair service and wanted to charge him, even though the mobile was still under warranty. After many calls and weeks without texting, he finally got a new phone after saying he was going to put a formal complaint with RIO. These were like magical words. The new phone given to him was not a Blackberry Storm, it was a very cheap model on a $19/month plan, while he still has to pay $79/month. If it is not enough during the last months his phone has been unable to make or receive calls when he is at home due to the poor service (we leave in the Eastern suburbs where should be good service according to Vodafone coverage area). I have found Vodafone extremely frustating! Never again!

I only really noticed the drop outs and bad reception a few months ago and it has progressively gotten worse since. Unfortunately I dont think I have had a call this week that hasnt dropped out. I am constantly getting delayed messages, in fact last night I didnt get my friends msg till halfway through the dinner when she was sitting next to me!? People are apparently calling me but my phone does not ring and i dont get notifications till hours later.
I feel really bad for Vodafone, but enough is enough. They made a silly move to money grab and now it has come back to bite them.
my contract is up now so looks like i will be moving to another network :(

Can't get reception half the day, missed calls, drop outs...the list goes on

My husband who lives in country Queensland where there is no Vodaphone coverage asked me to disconnect his service. This was back at the end of September 2010. On Monday 27th September 2010 I tried phoning Vodaphone and spent half an hour just hanging on hold. I then got on line and the only place I could find to contact Vodaphone was their technical support team. So I sent them an email and they sent me an email back telling me that someone would get back to me with reference to my "enquiry". So far no one has contacted me over this. A few weeks later I rang another number which connected me to Vodaphones call centre in India. The Indian man I spoke to said they could not help me because they needed my husband to ring them which he is unable to do. Before he left to go to Queensland we rang Vodaphone and he put me on the account so that I could be his voice as it were. I have the password and the accounts were paid by cheque with my name on them. For this organisation to flatly refuse to cancel the service because they cannot speak to my husband is ridiculous in light of the aforementioned intentions of my husband. I have not paid the last three bills and have no intention of doing so. I do not see why I should pay for something that is not needed anymore.

messages are always late or will only send after i make a phone call. i cannot sit in my bedroom and maintain service for more then 30 minutes. having missed appointments and good partys thanks to a crap reception with i think is in breech of contract i am not happy

Poor or no reception almost every where I go

very bad reception drain the battery I called them about two months ago and guy asked me to give an alternative number so I can trouble-shoot your mobile while talking to you using your land-line the guy never called me again. After two weeks I tried again to call Vodafone after hours of wait I managed to get through and complained about the reception problem and no one returned my call she apologized and after hours of troubleshooting she decided to send me an other sim card and I finally I received the new sim card and the reception is the same. Most of the time I get no reception at home. It only happened about 3 months ago. I used the network for about 4 years.

I constantly experience dropouts, failed calls, "can you hear me" calls, the need to reset my phone to get a signal, prompts that my network has disconnected and if I leave Sydney - I can't really use my phone at all. Combined with the recent article in the Sun Herald about user's personal information, including driver's license numbers and credit card details, being available over the internet to anyone with a Vodafone store password - I've had my fill of Vodafone.

I'm on an unlimited call plan, which is cheap for unlimited calls and is why I went on it, but it isn't cheap if you account for the fact I'm not receiving the service I contracted Vodafone to provide. I've lost numerous business calls, but thanks to other forms of technology have been able to get back in contact with clients and therefore probably haven't lost any business or suppliers as a result - just annoyed a few people. But I would like to cancel my contract without having to pay the cancellation fees. Which I think is only fair if they can't provide the contracted service or guarantee my personal information will remain secure.

I am currently looking for a job, as I need to make lot of phone calls to recruitment agency went for the $69 VodaFone plan. But I have received complains from many caller that, they cant reach me by phone. So the whole purpose of my getting a vodafone was useless. I live just next to Melbourne CBD, I am wondering if I have network problem, imagine what will happen to people who are further away.

I went on a 2 year contract with vodafone just over 12 months ago after being on pre-paid for a while but now wish that i hadn't done so. The amount of drop out calls & no service available i've experienced is just doing my head in. I've recently received another phone bill & was shocked to see the total that I owed, after further investigation into my bill I discovered that when vodafone had no coverage but latched onto a Telstra tower I am being charged for this. My call would drop-out & it would cost me a $1.14 to call that person back not once,twice three times but four times (work calls). So I think that Vodafone has more than made it's money out of me over the last 12 months. If I could cancel my contract right now I would do so quite happily. VERY FRUSTRATED & ANGRY at the moment to the point that I could just throw my phone out the darn window & think nothing of it. Thanks for nothing Vodafone

I'm having trouble with my mobile phone reception namely where I work in a major Melbourne hospital.
Prior to using Just mobile (vodaphone) I was with Savvytel (also vodaphone) and I received reception where I work. However since I've switched to Just mobile (vodaphone) it does not receive any reception while I'm at work, with SMS being delayed as well.
This obviously doesn't make sense, however on a recent trip along the east coast of Victoria to Mallacoota. This was also evident as my husband's phone is with Savvytel (vodaphone) and in certain areas eg. Tambo, Foster, Cape Liptrap, my phone would only have emergency signal and his would have reception to dial out.
I have two different phones (Nokia and Siemens) and have tried them both at work. It also did not make a difference when I took out my sim card and put it in my husband's phone (Motorola) to see if I got any reception. So the phones are not an issue.
Having poor reception in an inner capital city location is ridiculous, regardless of what their map tells you

Since I signed a contract in Nov 09 I have been getting nothing but utterless and poor aspects out of my service. My account is heavily screwed up with over $5000 of credits issued for Vodafone's billing issues where I have been billed incorrectly and billed by there internal system generating charges irralevant. Today is my billing cycle and I have just logged into my account and found a $742 bill - (totally incorrectly billed) as I am on the $99 unlimited plan. I cancelled a contract about 2 months ago and last months bill included DOUBLE the cancellation charge and now they are trying to bill me again. This is utterless as now I have to waste my time calling them - (being on hold, transferred between departments and explaining my frustration and then probably being promised by them that this will not happpen next month and seeing it reappear. I am sick and tired of Vodafone, I've always kept on my best impression to always be positive when issues do happen to my account and services but this is just getting out of control.

My bill summary for since Nov-09: http://i52.tinypic.com/2z70ccx.png
My payment summary since Nov-09: http://i54.tinypic.com/2my45rr.png

As for reception wise I get one bar at work and then my phone will go to 'searching' then 'roaming' then followed by 3G and so on. As I am on call this is just super frustration and being informed by them that my work location has full 3G reception, I don't see this as the case. I've spoken to the iPhone team, replacted sim cards and tired different handsets but I still get the same old same old. Trying to use the internet on the train (Melbourne Metro) is also just disgusting just trying to update my Facebook status or check for notifications will just time out because my phone is constantely switching to roaming, 3G, searching and no service. Sometimes I need to put my phone into airplane mode just so I can get it to search for a 3G network.

I've contacted the TIO, I've contacted Vodafone and done everything to troubleshoot the issues they admit they didn't have until this site was open. I'm getting in loop holes and waste my time.