My partner has vodaphone, and I can never call him! I find I have to ring the number 2-3 times, hang up when I get message bank for the call to go through. Every time he's surprised because his phone shows reception. He also gets messages in clumps about 3-4 times a day because not a single one goes straight through.

On my break, it is impossible to surf the internet.

Friend of mine using 3 and he got 100% coverage inside and outside

Vodafone coverage is stupid.

What you all have to realize is although you have all had a bad experience with vodafone not everyone has. This year there has been so much bad press come out about vodafone yet 100's of people in qld each month and thousands across Australia each month are signing up to the network. And triple those numbers are upgrading each month so they are obviously happy customers.

2 Months ago, I had no network coverage on my phone, which took almost a week for vodafone to fix.
On top of the usual call dropouts and bad customer service, which I have called to complain in the past, I was extremely frustrated. They advised that the issue will take up to 7days to be fixed. UNACCEPTABLE. and they had the audacity to send me a bill for the month. Just at the end of last month, my blackberry completely failed on me. I took it in to the store and asked to have it repaired. The salesperson said that he's seen a similar case and that it's a software issue, and therefore I'd have to wait a few days. What he had not told me is the fact that I will have a data loss.
The following week, I went and picked up my phone, only to realise that it has been swapped over with a new handset. The problem I had with the phone was the screen, and I had lost everything. Not a single contact number. I was upset at the fact that the storeperson failed to mention anything about possible data loss. After the incident, I got my phone bill, which I refused to pay. If anything, I deserve something for the data loss. I called up vodafone to complain. They told me that they will give me a month fee off for the network problem 2 months ago. However, they can't do anything about the data loss. The man from mumbai made me feel like an idiot by saying it's common sense to expect data loss even if the storeperson doesn't tell me that there will be data loss. I argued, the storeperson is not a trained technician, and he has every right to inform me that there may be data loss, it's the storeperson's mistake and I should not suffer from his mistake. Nor does the customer care person have any right to talk to me as if I lack common sense. When my screen breaks I do not expect my phone to be replaced if I don't get told of it. Then he started cornering me for not backing up my data. Nothing worked on my phone. I couldn't even call out or receive the phone without having the screen working properly. I'm about to lodge my complaint to TIO. I'll see what they do after I lodge my complaint. All I'm left with is anger and frustration.

Well well well... I have to admit that Vodaphone have actually normally been pretty good... that was until I recieved a $480 internet bill!!! What makes no sense is that Vodaphone admitted that since they have changed their internet technology in my area they need to upgrade my USB as I don't get any coverage anymore due to my device not being compatible! They have told me that there is no way that someone can hack a Mobile Internet USB, yet I have been charged for days when I am not even at my house, device is not in computer and computer is not turned on! Customer service was a disgrace, told me that it was my fault, even though I have never used more that 4gb a month in the last year.
Spoke to technical support and gentleman was great and offered me a free upgrade due the coverage problems... I have had the computer checked and no application was running in the background.
Can anyone tell me how this is possible or what I can do to rectify it!

was existing 3 customer and rang for an upgrade, they suggested go to vodafone as the 3 network would soon finish and vodafone was much better... No service/signal at my residential address no service/signal at my brothers residence 40 km away.. tech support says they know there is a problem but i should be getting some service/signal.. change your phone settings and call us again. hey 1 bar of service/signal sorry no i was mistaken. Vodafone offered three months at 50% discount - what about the rest of the 24 month contract, then they offered keep my 24 month contract and they will put me back to 3, to what end 3 is finishing by their admission within the next 6 months then i will be back to the vodafone network, their time frame for the sevice upgrade is in course??? could mean the next ten years, im stuck with a new phone for the next 24 months thats useless because of no service nice one vodaFAIL

I have been with 3 for a number of years and have always acknowledged that their coverage is not good outside of major cities...........but that is not my complaint. 3 have always been first class on customer service and could be relied upon to assist where possible and advise if there was a problem. I had chosen for my personal mobiles (which included the wife and all the kids as well - 5 services in total) because i had had difficulties with billings in the past with Vodafone and it took me a year to get my name off a "bad credit" listing that they had instigated.

Imagine my dismay when i discovered that 3 was now part of Vodafone. Still, have to give everyone a second chance..............

Now, my eldest son was sent a message regarding upgrading his phone (it comes out of contract in 3 months) and the same week we all received notification that 3 was now part of Vodafone "officially". He decided that it was time he had his own account rather than using mine so we needed to transfer ownership and then he could upgrade to a new phone.

I called 3, explained the situation and they told me no problem but that the new phone would be with Vodafone as they were now all one Company. I asked about the ownership transfer and was told that it should be fine and could be done by phone but would be easier "in-store". Knowing all the ID problems normally associated with transfers I thought, yes in-store would be easier.

We arrived at the recommended store (Innaloo, WA) and noted the big new signs with 3 and Vodafone on them but also noticed a large queue.......but that is normal so we queued for approximately 30 minutes. The somewhat harrasses sales lady finally spoke to us somewhat rudely and we explained what we needed to do. We were then informed that they would not do it in-store because it took too long and because they were a Vodafone store and not a 3 store. No amount of arguing would help and we were told to call 3 and do it on the telephone. We were also informed that Vodafone and 3 are seperate Companies.

After an exchange of words we got the message and went outside the store and called 3. I explained what had happened and was told that the gorl in storw was incorrect but as we were on the phone they would do the transfer there and then. It took about 30 minutes in a noisy shopping centre but we got through it and the changes to ownership were made.

Needless to say, I was still a little upset with the store so i went back in (queued again) and complained to the Manager saying that i wanted to lodge a complaint. She listened then told me that the sales assistant was correct and that they did not have to deal with the issues from 3. Apparently all the stores had complained about having to deal with ownership issues from 3 and that 3 was supposed to be a seperate Company and all changes should be done on the phone. Again, apparently they had been told that a memo had been sent to all phone staff advising them not to direct 3 customers to stores!!!!

I explained that I had spoken to three different operators at 3 over the past week and that they all appeared unaware of it. I was told that it was not her problem and to take it up with 3.

Fortunately we only have 3 months left on the Contracts.............good to see that Vodafone have not changed and are as inept and unhelpful as ever. I am never going to recommend them to anyone, and cancel all services at the end of Contract...........I suggest that all 3 customers do the same thing......Vodafone will muck you around, overcharge you and be down right rude to you if you dare question them.

Every day i have more than 80 calls dropped, too much distortion in voice and inside my room no signals at all and there is no coverage for 3G or Either 2G or any of voda of 3 three network while i get full coverage of optus

nearly daily occurrence of dropping off network.
Try to call out - 'connection error'
Try to receive a call - straight to voicemail.
turn phone off then on - back on air and can make calls.
vodafail act like nothing's happening and there is no problem.
I can't believe they are still allowed to do it.

Vodafone's new 850Mhz network isn't anything to write home about.
Here's a speed test comparison between Telstra and Vodafone, both 850Mhz networks. Vodafone's hopeless.

upgraded my handset from iPhone 3g, to iPhone 4g. No issues with old handset in the past.

Every single Friday, my phone loses coverage 'no service' @ my place of residence. Even to the point, last 2 Fridays, had no coverage all weekend.

Called Voda numerous times, to get no result. 25% discount on bill for next 3 months and a 'protective' case lol. Yeh that'll solve the problem. Called into a voda shop, sim swap, called into an Apple store. No issue with the phone.

Had enough Calle TIO. 12 days to resolve, or bye bye Vodafone...

Anyone else had this problem be4??

I was in Sydney CBD on Friday 16th September and my Vodafail had no internet reception for a good 4 hours. As a result of this, I missed an important email that my colleague sent me regarding the cancellation of a meeting scheduled at mid-day. It took me 15 minutes to figure out why I was sitting alone in the meeting room.

Greetings from the UK. You will be unsurprised to know that vodafone as just as useless here in the UK.

Been battling with shit data coverage for the most part of my 18 month contract. The problem is much more pronounced in built up areas i.e. the square city and Canary Wharf. Typical problem is full bars, mixture of 3G or HDSPA connection but no data flow. At my desk in the city....lucky if I get a connection 5 / 6 times a day.

Never once made it past the morons on customer service desk. Usual drill is power down phone, remove SIM etc. They also have this bullshit trick of asking you to connect to another network. They then conclude it's a handset problem and bump you. I might record one of the conversations just so you can get a flavour of how clueless these muppets are.

Had the problem on both an unbranded HTC Desire and an unbranded Samsung Galaxy S2. I've used speedtest.net android application to document and prove the point (of course customer service not interested one bit). I got SIMs from all five big providers and ran the tests. O2 cames out tops. Vodafone didn't even work half the time so utterly useless.

Contract up on 13th Oct. Can't wait. Will move to either O2 or 3 network.

Only way this will ever really get sorted is if enough people start leaving. I'm at the front of the queue.

Picked up an HTC Evo 3D, 50 bucks a month, unlimited calls unlimited text, works perfectly.

The new 850 Network really makes a difference.

Vodafone has provided nothing but grief. Their outages and network coverage is pathetic. Their call centre staff dont care. I cant wait for my contract to come to an end. I do not recommend Vodafone until they pick up their game.

I have been a loyal Vodafone customer for many many years. However their standards have declined rapidly. I have coverage issues in very popular locations were other telco don't. I have tried to resolve these issues with many staff at Vodafone with no luck. I am fed up with their lack of care factor when you call and speak to their call centre and the managers could not care one iota on whether you stay with them as a customer or not. They just simply remind you of the financial consequences of terminating the contract. I will be writing to the TIO as well as not renewing my services with them ever again.

I can send text but can't send pics just get alert saying network error try again later

Had virtually no Data coverage in Sydney CBD all day.
Just checked the website
NSW 3G Unplanned Outage Current From 07:13am AEST 16/09/2011, some Vodafone customers residing in NSW may be experiencing degraded service & difficulties in accessing/establishing a 3G data connection.
engineers are working to resolve this issue.
Vodafone Ref. TT 673076
NSW 11:30 AEST
16/09/2011

So much for the new upgraded vodafone !

3G network is down .... AGAIN! Switch carriers now!!!

There is no meaningful Vodafone reception in Darwin. 3 weeks in the city and my phone showed "no signal" or "searching" for most of the time. There was no communication with the outside world. Vodafone have lost 5 accounts!!!!.......my 2 numbers and family members who are all switching to other carriers........GOOD RIDDANCE TO VODAFAIL!!!

I was made to migrate from Three to Vodofoney. Mobile broadband service: non existent. I call support, four times over 2 days, roughly 2 hours of hold music. The first three times, "Hello ... anyone there? I am sorry. I cannot hear you. We are experiencing technical difficulties. Please try again later." Finally get through. "Sorry our operating hours are 0800-2000." Time now 2030 (after roughly 1 hour of holding). Strange. Finally get a return call. The usual troubleshooting questions all of which I have already tried. My phone, laptop and phone on non vodafail network connect to the device via wifi. No internet. Last suggestion by operator, "Plug the pocket wifi modem into your laptop using the provided USB and see if connecting to the internet is okay." I hang up.

i wanna know is this speed/download coverage good for 3 broadband?
Broadband Speed Test Results
post code 4018 brisbane
Test run on 13/09/2011 @ 11:23 PM

Mirror: Optus
Data: 3 MB
Test Time: 18.47 secs

Your line speed is 1.33 Mbps (1326 kbps).
Your download speed is 166 KB/s (0.16 MB/s).

very very poor reception, 3G always drop out. And for your information, I'm located in Sydney CBD.

Pretty much forget having a conversation from Parafield to Gawler - to many dropouts. No reception at home or office in Gawler. Limited reception along the Northern Expressway or Port Adelaide Expressway so cannot make calls. Very disappointed in service support. Rang a number of times over the past year and been told your area will be upgraded over the next 6 weeks - must be a directed response to customers. Have a prepaid through another telco and reception is good across all areas. On Vodafone contract at $200 per month and never gone over - probably because I am unable to make calls. Not Happy Jan!

I along with others had the same problem of droped calls/reception but chose to largely ignore them; in exchange for "unlimited" calls & text. Recently i sold/transferred my HTC desire HD to a friend since he was so keen on the fone and the plan i got was old school with extra GB data and i was paying out the phone for him; all for getting the galaxy s2. The port went across before i could apply for my 2nd service 10% discount. That made me :-( Ok so my fault; then i rand up for anything for members, was told i can't get 2nd service 1. Then i went in store see if they could match the online deal atleast as i liked the independant store i got my initial plan....he said he couldn't but he could still offer me an ok deal...so i tried online sales chick "Lauren" offered me 10% members discount...then i said ok look i'll tell dealer this and i'll ring you back; dealer told me i should just go for online deal...rang back the girl wasn't available...spoke to another guy who said oh it's a system trigered thing sorry you got told this...we can only offer you 1 month free, then i argued tooth and nail and finally after talking to his supervisor he offered me 2 months free; i agreed ...he then sent me an email with a credit check thing; so i sent my docuemtns back and ofcoure they failed me./ when i rang back to ask why./..they said i had to do a new credit check as i was now an NEW customer; not existing...and veda credit had a hit against my name and also i had made an application & it declined in the last 30 days...which is totally untrue. so i rang vereda credit or watever those useless uncontribuiting people to society are called; and they said ah no sorry we don't do vodafone checks...call them again and ask to clarify; so sure enough i rang back up and i was told...oh sorry the online application maybe was something in our system but no it's just this 1 application and dun & bradstreet sent us back a credit hit...and i am like ok and i was a customer of yours till 5 days ago and direct debited and not in arreas and now i am a NEW customer and you will take some report over keeping me as a customer and having my final payments cleared off...after numerous calls to numerous departments ofcourse these guys woldn't budge...most of the people are fine but in the end they are all robots to the system...i really hope all these people lose everything they have and default on every loan they have and then see how it's really like when u really default. i don't even know what that stupid credit hit is...could be 1 little personal paper bill unpaid from the 3 times i've moved in last 4-5 months building houses...but don't worry they've stuffed with the wrong guy they will get 0 from their outstanding balance and all this could've been avoided if someone from credit team gave me a call and understood the fact i am now having to wait 10 days to get a crappy report that states some measily 100-200 bucks was unpaid 4 months ago...in the meantime i can't port my old post paid number in my name coz i can't get service and i have to harass my friend (more like acquaintance) into porting this number to pre paid and then into my name which will take more time (oh and already it's taken them more then 7 days to port his 3 number to vodafone and it still hasn't been done) i think vodafone should get out of australia...and go back where it came from...if it wasn't for the infinite plans nobody should ever connect to them.
also their call centres staff 50% of the time can't understand things even when u spell them out...i would only recommend vodafone to a dead person.

Been hearing for sometime that Vodafone are fixing everything and it's all going to be great. Yet walking through the CBD in Australia's largest city, I can't make a phone call...

Pitt St, Sydney, is not exactly the Outback now is it Vodafone?

Ironically I was only making the call as 3G data was so slow I couldn't look up what I needed - yeah, Google searches are really taxing on the network.

Anyway, it seemed easier to phone a friend for the info, but Vodafone had me beaten there too.

Bring on contract expiry.

I signed up a two years contract with vodaphone, it's a $59/month cap plan. The sales person told me that I have $350 credit each month to use, and I asked him if that includes international calls, he said 'Yes' and saying it's about $1/minute. My first month bill turned out to be over $170 because of extra international calls not covered in the plan while I was having almost $300 reminding in my credit. It's bullshit! I went to the store, and a different sale person saying the international call is not included, and ask me to check with customer service. Another time is when I went overseas and sent one email via my iPhone to Australia, and they charged me $83 for that message and wouldn't explain to me why it costs that much. The reception is the worst mobile reception I ever experienced, my company located very close to sydney CBD, and many times I don't even have one bar of signal, and whoever I called get cut off within 30 seconds. The customer service is confusing and not professional neither. I called this month to finally terminate my two years contract, and they kept asking me if I want a new plan or transfer my loyalty to my friends, and why I don't want to continue my contract. The reception was so bad I cann't even hear her voice properly on the phone, it was quite ironic! I was very upset and became quite angry, I said to her ' I don't want your new plan or any other services, I just glad this one is finished and I don't want to continue because I don't like your services at all.' I just so happy now that my contract is finally over, and I don't need to deal with Vadaphone ever again, the worst company ever!!!!!

Iam located in Burwood Vic 3125. Have not had mobile internet since 6/9/11. Its now 11/9/11 and still no service. On the phone with customer service 3 times for a duration of 30 minutes at any given time. After all that and 3 phone calls later I am informed that there are network upgrades for pocket wifi service! During upgrades customers in my area will experience problems with this service. I was told that the time frame is indefinite for my service to be reinstated?! I was told to keep trying the service daily to see if my service comes back on. Cancelled my pocket wifi service as
of 11/9/11. Not good enough vodafone. I have a business to run! Signed up to a naked adsl service with iinet with a modem/router. Despite the great deal with iinet I am still out of pocket because of voda. I changed my mobile service from voda to Telstra and havnt looked back since and have been very happy despite Telstra being more expensive. Vodafone you are failing your customers rapidly! Get your act together! Telecomunictions giants can go broke too!

Yesterday I decided to update my mobile phone from vodafone to another service provider. I've been having problems with my phone since I got it and was told there was nothing I could do about. I've also had problems where vodafone have completely forgotten to send me bills. But I've just sucked it up and waited till my contract was up. Yesterday I was told that to switch from vodafone to another provider I needed my account number from vodafone. I was told that I could just walk into a vodafone store and they could just write it down for me since I didn't have a bill on me. I walked into the store and was told that I had to call customer care myself to get the account number. The staff in the store were not busy, the few customers in the store were all being looked after. And they had 5 staff members on and could have spent the 30 seconds looking it up on the computer, but i didn't question it and I thought whatever I'll call 1555. Luckily I only waited two minutes to speak to someone, but when I asked for my account number they refused to give it to me. They asked me why I needed it, I told them it was for business. Like I need to give a reason - it's my business.
They put me on hold, a minute later came back and told me they were putting me on to their supervisor. I was put back on hold, finally someone came on and again I asked for my account number. This went on for about 5 minutes. They were stalling and refusing to give it to me. I was trying to be polite, but I was so frustrated by this point. All I wanted was my account number - I couldn't believe how hard it was to just tell me. When I explained again that I needed it for business, that I was moving to another network they reluctantly agreed to give it to me if I would stay on the phone for another two minutes afterwards to go over a new plan or network problems. The person finally gave me my account number and I repeated it to confirm. They then started to go into their spiel to keep me on the network so I quickly interrupted and thanked the person and then hung up before they could say anything else. WORD TO THE WISE: because I was very unwise, If you need to change service providers, take a bill with you so you already have YOUR information on you and don't have to deal with vodahell!

I live in ryde Sydney and I now have full coverage and the Internet speed is cracking.. I also got onto a 2gb plan for only $10.

No internet, worst reception, australian version of drop calls.

Today 10th September 2011...I have had NO reception since Wednesday 7th September 2011. 3 DAYS!!! I can not get a reasonable answer from Customer Call Centre (Mumbai) I can not access my Vodafone account via Internet because for some reason my sign-in details won't work. WHY is it sooo difficult to get a straight answer??
If I have a power outage, I simply ring the supplier and can receive an answer straight away. Can Vodafone do that?? NO WAY!!
PLEASE explain this problem. I live in Ballina NSW postcode 2478. Other areas around here eg: Lismore, Casino all have "normal" reception.

$500 charge for internet usage. No change on my usage and usually only use about max 1g on a 4gig plan. had 5 gig used. Worked out it was the network failing and as such when I was dowlaoding fiel to my drop bos it would fail on 90% of dowload and restart again. Took all day to download the file of approx 100meg and as such due to network failure I was charged.
I will give you 25% discount sir for I stuff up, yea thanks for nothing.
voda fail

we have been with vodafail for 10 yrs with 4 contracts at present, in the last few yrs our coverage had deterioated so much so that we have to make and recieve 80% of our calls and txts outside.I have spent hrs on the ph to numerous and very nice customer service reps in Mumbai with no solution to our problems. They have offered my all sorts of discounts but dont seem to understand "its not about the money" it about being able to use our mobiles in the house. I have now taken action with the TIO ombudsman and am now awaiting a call from Vodafail.Wish me luck !

My reception cuts out everytime I'm on the train passing Homebush and Croydon - both of which are INNER WEST!!!

RECEPTION CONSTANTLY DROPS OUT< CUSTOMER SERVICE IS TERRIBLE< YOU CAN NEVER GET A AN ANSWER>

Hardly ever get good reception. I dont think i have made or received a phone call that doesnt cut out, and i have to call the person back. The hardest to deal with is my buisness. My mobile is my buisness line, and because of the disguisting shocking reception, there are many times customers have not been able to get in contact with me. I have lost customers because they have accussed me of being rude and hanging up on them. They dont understand that i am having reception problems. My husband is with telstra and he never has a problem. Where i get 1 bar of reception he will most likely have 4 or more bars. There are a few areas around where we live where my husband will get only 1 bar, but my phone goes off line, shows no reception. This is very frustrating and upsetting. I need good reception in order to run a successful buisness, and voda phone is hurting me, costing me time and money...Please help me!

Ive had 2 days with no service despite driving thru 4 different postcodes. Yesterday customer service said I would be contacted within 4-6hrs, my problem was "urgent", their words!Today they have tried to call me but because my reception is so bad the calls have dropped out the minute I answer. I keep saying I will call them and unlock my phone and escape. But I just dont want to devote an hour of my life to a phone call with "Lara". I do however continue to spend unlimited time calling them to complain about no service??? I cant get angry at them anymore because all the smart people have moved tp optus or telstra, and Im still here. Not for much longer. Im finding a spare hour this weekend.

HOPELESS RECEPTION, CALLS DISCONNECT REGULARLY, CAN NEVER GET CALLS FROM WORK BECAUSE OF BAD RECEPTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FRUSTRATING IS AN UNDERSTATEMENT!!!!!!!!!!!!!

Very poor reception, callers regularly cant hear me but i can hear them or they only hear every 3rd word.

Hey guys, I moved from 3 to Vodafone and because 3 is so completely terrible I've actually had fine reception & no dropped calls. Great.
HOWEVER, today I received a $900 bill for the last 3 weeks due to 'data over use' although there has been no change to my use of data.
They claim that the 8 hour data download charges starting while i'm asleep at midnight are my own fault because I didn't shut down my applications. No warning of the overuse, not notification of the phone shut down, i'm not even at the end of the billing cycle & the phone isn't overdue. Surely this isn't okay?

After being with 3 and complaining of limited or most of the time no coverage in my area, 3 switched me to vodafone advising that I would have better coverage in my zone. So I did, and guess what..... no coverage at all..... waste of my time.

living in parramatta near Westfield very poor reception many calls missed.this is our only phone.They would allow me to break the contract @ $900.I have 10 months to go @ $45/month.

Timed out all the way at home and occasionally in Adelaide CBD.
There's no point to get a 1.5GB plan per month with the usage of less than 50mb per months as u can't get onto the internet at all.

In my kitchen/lounge I have no reception! I constantly have to run up stairs when I want to send a msg or make a call!!!!!!!!!!!

I also lost all reception today for 9 hours because of 'maintenance' telstra never did maintenance by shutting down all communication!!!

6169 post code Shoalwater WA signal has become increasingly poor over the last few months to the extent that maximum in our house is one bar and about 100 mts down the street you will get two . It has always sometimes been a bit of a problem even before 3G but you could usually find a spot by roaming around somewhere within our household vacinity . Considered getting rid of our landline but glad I didn,t as thats all we can use in our house at the moment however its quite costly when you are paying for an Infinate Vodafone plan and also landline costs . I have an iphone 4 which has always been worse than the rest of our family Nokias but these are now having the same problem so can,t blame the phones . Tried friends iphone 4 in our house with Telstra and she had four bar signal next to my one .Have been a loyal Vodafone customer for twelve years and have no complaints with their customer service staff on the phone and their stores have always been helpful . I have read all the blurp on Vodafone website and seems they are making every effort to fix this and after my complaint have given a 25 % discount off our three accounts for all of us this month so they are trying . Website states they are doing up grades in the Shoalwater area by September and I was just told on their customer care line to wait until end of September as this should fix the problem . I sure hope so as I don,t want to have to go to Telstra it is such a shame that all this is happening . Looks like Telstra is going to end up with a monopoly again then prices will soar with no competition . My husbands plan is up in November so he will have to switch to another network if nothing improves but rest of family are only 9 months into 24 month contracts so will be getting advise as to how we can get out of these if Vodafone don,t manage to fix this

Sunday, 4th September no 3 G, no HSPDA....only HSUPA whatever available. Took ten minutes to load any page, over 15 for the Vodafone page, which told me there was nothing wrong with the network. Frankly the ten dollars off for the next two bills is just not easing my anger. Another day without internet in Slodafone land.

My husband and I were long standing 3 customers. We received a text offer us to swap to Vodafone and receive iphone 4's. Phoned Vodafone to take up offer and was told reception in our home area of Park Ridge South Qld was fine. So proceeded with sign over. Received phones and set-up only to find out reception crap inside our house to the point of no internet connection and call drop outs. And to receive only slightly better reception have to stand outside. We are paying $59 per month per phone for a below average service. Never had an issue on 3 coverage. I now wish we had never swapped but we were miss informed...

Vodafone sent out the Pocket Wifi 2, which is supposedly meant to be a lot better than the first pocket wifi. Umm but I cannot get any internet whatsoever!!! arghhhhhhhhh this is pissing me off. They say it would be better but seriously it's alot shitter than the telstra interent at 64kps. Seriously Vodafone, i know you're putting 1 billion dollars into the network an stuff. But pick the game up. I'm getting full reception but interent hardly works. otherwise if it did it's really slow. Ringing customer care is useless. They go through the same technical support over and over again. and seriously it does not work.

No reception, constant dropping out, bad reception, no signal bars, not happy Vodafone! I hear of numerous people trying to escape contracts with the big red troll refusing to allow. People on Monday peak hour, when your in your car or in the train to work, ring 13 13 32 and speak about it on 2UE.

VODAFONE IS UNREASONABLE AND VODAFONE EMPLOYEES LIE


My husband drove off for coverage of a significant lifetime event to a very new address in a very new suburb, not findable in either the Melways or Google Maps. The client was to call him on his Vodafone.

When I rang to check the number said "incoming call restrictions"

This was a surprise as we had topped up the day before - perhaps someone had made an error.

I rang to see if Vodafone could help.. I was told (after 45 minutes of constant effort with Dilip who kept repeating that he couldnt help me because I didnt know my husbands PIN) that he couldnt help. I asked for some other way to identify the account.. by say repeating details that only we would know or by other identifying details.. no such luck. I offered to pay more money if somehow the bill was in error anyway.

Dilip kept saying that

a) there were no supervisors working on Saturdays

b) he was a supervisor

c) he was a manager

d) he was the floor supervisor

e) all the supervisors were too busy

f) if I wanted to talk to a supervisor I would have to wait

all of these responses were repeated despite their contradictory nature, and despite my insistence that our need was urgent, and that if our client couldn't contact my husband then our small family business could lose a very very significant sum of money, due to not being contactable, or significant delays in a fast moving event.

I have two major gripes.

a) I wish Vodafone employees would not lie when someone wants to go to through to a supervisor.

b) Vodafone needs to have some way of bypassing the PIN in the case of real necessity such as being flexible about other identifying methods


They also removed my Vodafone facebook post.. how on earth do you get to talk to them in a hurry?

What is the point of having a mobile if you cant use it when it really matters!!

Working one day, fail the next. Pay for something you can't use and just abuse. Troubleshoot something that's not the problem and tell you the network is overloaded with upgrades and yet still attempt to add more customers. Does not take a maths genius to do some simple mathematics formula. 1 IN + 1 OUT = 0???

The problems I have been experiencing are, but not limited to,the following: Zero reception in areas where I usually receive full reception; Unable to make calls when I have full reception; Calls dropping out; People on the other end of the line not being able to hear me until I physically move positions (happens numerous times during phone calls); Internet only works 1 in every 5 attempts or thereabouts and when it does work it is extremely slow; People are unable to call me (it says the line is busy) when I am not on the phone and I have full reception. Furthermore, I cant even get through to Vodafone's Customer Support and Complaint Centres via my Mobile (It won't let me make the call let alone wait in queue).

This is my firs post here however I should have made a move earlier!
Last December I had finally had it with no reception and dropped calls every though I live 2kms from Perth CBD! I was paying $90 a month for a ridiclous plan with a terrible handset and not getting the service I was so loyally paying for.
I called Vodafone and asked them to have my area tested for reception and heard nothing for 5 days. I then called them back and was informed that they could not offer my reception in my area so I could now exit my contract (which has 12 months left) at no charge to me.
My boyfriend was with Vodafone as well and after a second area test and another weeks wait, they came to the same arrangement.
I posted our phones back to these idiots and and they allowed us to port both our numbers to Optus no problems at all.
SIX MONTHS LATER I receive a phone call from NRG GLOBAL SOLUTIONS asking me how I would like to pay my $1000 phone bill for early exit of my account! I cant even believe my ears. Just when I thought they were out of my life they are still trying to suck every dollar out of me. I call Vodafone and they tell me the account is closed and there is no payment owing. I tell this to NRG yet they insist I send them an email outling this so I do.
THREE MONTHS LATER I get a call from them again. I tell them to SPEAK TO VODAFONE. They said they will not and that I need to speak to them and then get a reference number for payment and give it to them.
This is still un resolved and dirving me absolutley insane! I cant believe what a joke this has become - all because I just wanted to get what I was PAYING for!!!!!!
I work in law and legal action seems to be a good option at this stage...

I have posted here earlier in the year. I managed through the help of the TIO managed to get my contract ripped up because of poor connection performance and poor mapping of coverage. I was very thankful to vodafone for doing this for me. I live in a regional area and Telstra, as much as I dislike them too, have much stronger coverage meaning I don't have to stand out in the street.

Vodafone said they would waive all charges. BUT lo and behold if I've not been called four times in the past six months by NRG solutions demanding full payment of my outstanding $1100 bill. Each time I have contacted Vodafone and been assurred not to worry about it. The debt has been waived. But today I was called again by NRG Solutions and asked how I will be paying my $1100 bill. I told her slightly impatiently this time there's no way we're having this conversation again. After explaining to her (for how many times now) the situation and how the debt had been waived, she finished by saying, 'you need to call Vodafone and then email us'. Previously the woman had the gall to ask for a deposit on the debt. Give me strength!!!

I called Vodafone, they said 'next time these debt collectors call you, tell them to call us'. Surely now I'm not the only one here who thinks that these companies should be calling each other? I mean are we led to believe that I have to do their work for them?

Alas, I've emailed NRG solutions telling them again to contact Vodafone. I have told them if they call me again, I'm considering legal action. This is getting stupid.

I'm not sure if this technically VODAFAIL...but it's damn close to something 'failing'.

I called Vodafone Support yesterday to report the issue with failed SMS sending and network dropouts. They gave me 25% disc for 3 mths instead. Then today,I received a Customer Survey SMS from Vodafone. My phone then has a network dropout and I am not able to send my reply as SMS delivery is now failing. I'm taking a picture of this for prosperity. :)

Live and work in Sydney metro and call drop outs occur daily on the Vodafone network! Very frustrating indeed. This cannot be tolerated in the 21st century!

5114 . Poor reception, drops off in Craigmore, One Tree Hill, and Uleybury. Due to bad signal, battery is lost rapidly trying to connect to cell. Delayed Voicemail and text messages.

Thanks to Vodafone I now been given bad credit rating on VEDA for the first time in my life for a phone that I have NEVER received despite calling Vodafone many times and providing proof that I don't have a phone from them and getting reference numbers from Vodafone they still have the balls to hand me over to collections, this is such a hassle!! This has been going on since JANUARY!! Not happy!! Enough is Enough!!!

The story is: I received a call from a Vodafone girl early Jan 2011 to get me to switch from 3 to them for "better coverage" to which I initially agreed but then changed my mind within 24 hours after speaking to several people that Vodafone is actually worse than 3. The girl then sent me a SMS to say not to accept it when the Parcel gets delivered and send the person with the phone back, which I did. Other than that text I have no proof except... They don't have my signature to say that I have received it. This critical information seems to be falling on deaf ears! I received the first bill in February, called them immediately explained the story and have been calling them every month since then (got reference numbers and all). All I get is they will get back to me but never do and they can't seem to see a record of my calls... strange?? Today I received a letter from their collection agency and it states that my name is now black listed on Veda Advantage and I better pay up or they will come and break my kneecaps (chuckle). I have called them up too but... don't hold your breath to action.

I've been offwork due to illness for several months and as such I haven't had all my bills paid on time. I got an sms and a phone call from vodafone the other day explaining that my bill was overdue and the SMS asked:

"please pay $x immediately by dialling 1527 from your mobile"

whilst the phonecall had asked me to call the same number from my handset if I was unable to pay. Either way, I try to let people know if I'm late for a bill what the situation is and that I plan on paying as soon as possible (I've paid it just now).

However, when I tried to call the number from my handset I was informed that I had call barring in place, which is of course something I was already aware of and considering I'd just been contacted in two different ways asking me to call that number from my handset, I didn't think would actually be an issue.

My illness has made it hard for me to deal with the problems I've had with vodafone, so I've mostly just acceppted it for now with every plan on changing provider when my contract is up. The fact that I tried to contact them the way they asked me to, and they give no other contact options in case they have infact barred you from making calls, has really demonstrated how fractured the administration of their service is, not just how badly they've managed their network.

On the topic of making payments, why does it take 24 hours for payments made via CC on their website to be applied to your account?

I signed up to a Vodafail Infinite $45 plan in March, with the expectation that I'd be able to cancel my Telstra landline as I'd no longer need it. How wrong I was. I'm now locked in to a 24 month contract with a phone I can't even use as I intended- to make ALL my calls on. Constant drop-outs, disconnection, "network busy" messages, SMS that take me up to 10 attempts to get through...it will often say "message fail". I'm a single mum of 3 trying to make ends meet, studying full time, on minimal income. I can't afford to sign up to another telco whilst still paying for this contract, nor can I afford to pay out this contract. I contacted them on 1555 and was told that coverage was supposedly high in my area. Was told they'd look into it. Nobody contacted me back to let me know what the outcome was. I've sent them an email, and if they don;t respond promptly, I will be contacting the TIO and will attempt to be released from my contract. Hopefully the end result is positive...however, based on my countless experiences of people on here, the odds are stacked against me :-(

Vodafail? I say Voda-F**ked!

In Brisbane CBD No reception, nil, nothing. Tried calling Vodaflop from another phone to raise the issue and got a recorded messgae saying they have too many calls and I need to call back later :(

Mosman NSW failed again. All morning from at least 7.30 am to no 10.58. Vodaphone say no issue but my phone, my fathers and mothers all not working. "No coverage"
Todays date. 1st Sept 2011

Calls constantly drop out, if they connect. I'm so frustrated as I NEED this phone for business. Sometimes I can hear them but they can't hear me, other times it doesn't even connect. Apparently it is my SIM card (or perhaps it was a flying pig that disrupted the signal). The most appalling network ever! Ombudsman here I come.

Sporadic 3G network access. One hour the 3G network will connect, the next 2 hours it won't. It's inducing bi-polar psychotic episodes.

Dropped calls, poor reception, delayed MMS/SMS and delayed Voicemail.

Since being a a plan (last 12 months) the reception in my house is very poor. Calls drop out, texts delayed until i leave my house, very annoying.

Well I'm now convinced we are not going to see improvement in vodacorpse network soon. Just finished a road trip from the Gold Coast to the Sunshine Coast as well as taking in the Hinterland. I placed the handset in 3G perfer mode to see what would happen. During the trip the handset was spending more time flicking between 3G to 2G to no network. Not once did the handset lock into one mode longer than a few kilometers of driving. The surprise came up on the lookout in Maleny over looking the whole of the Sunshine Coast.... No Network. Now from this lookout you see the city suburbs ocean, so god knows why no reception. By the time I check in to a Motel in Marcoola, my handset battery went flat due to it trying to lock in to a strong enough signal for reception. If I had of left my Handset into 2G mode I would of had 30hrs of battery life, not 5 hours, by having the handset flicking between modes to get a strong signal. Now I'm hearing Vodacorpse may take up to another 12 months to complete the upgrades to there Network. So I wish Vodafone would stop misleading the public by listing updates to there network, because my tests show they have very little to convince me to stay with them, and I'm now counting the weeks when I say goodbye to there Network that was designed for anyone that doesn't rely on reception.

In Kensington, i had 4bars of 3G reception. I open facebook then the reception changes to "H" and it doesnt load. I close the facebook page and go to my home screen, then the reception says 3G again. It repeatedly happened so i gave up.
Im lost for words to express over this entire situation.
Why cant all phone companies use the one set of antennas, just rent it from the owner (how ever it would work), why must every building in Sydney have the ugly antennas on the roof just about.

asked vodafone to fix my coverage.. there response "dont worry next month there should be upgrades in your area" when i compalined the following month they said yes but dont worry in a few more months you will get upgrades. when i called them 2 weeks later asking them to leave the contract they said that i probably need to swap my sim card around again. i then started sending vodafone emails asking to leave the contract. they havnt replied on either occasion.

1.Poor data reception around clayton and oakliegh area's in Victoria on a HTC Desire HD even outside. At oakleigh train station I cant even use the internet, it just does not work!
2. After last 2 pre-paid recharges, my credit will add on to what credit I had left e.g If I had $20 and got a $30 recharge it becomes $50. My free sms will do the same but, my data always resets to 250mb, and will not add on what data I had left. Usual story, rang customer service tried to blame my sim card.

Customer service is very poor, tranfering me to different departments, so I told them they have lost me as a customer so as soon as my credit is used I will be going to another carrier.

Extremely poor internet coverage.
I have a one hour train trip to and from work - some days, such as today I was trying to open up smh.com.au site and could not even do this.
Absolutely disgusting

After loads of problems yesterday trying to access Vodafone's website to check my usage, worked well this morning though, why can't they have a simple graphic usage meter like Telstra? Log in, and there it shows how many percent you've used this billing period. With vodafone you got to get out a calculator and add the data used, assuming you know when your billing period actually starts.
http://www.youtube.com/watch?v=OQeFZXyzh5g
Pathetic service, pathetic network, pathetic company.

Live in Wollongong, have a Blackberry on a month to month basis with Vodafail, everything working well(at least I had 3G functionality intermittently) until last Wednesday when all services dropped out without explanation. Yesterday I received a text message from Vodafone to let me know that a network upgrade was being made text was two days late and arrived after the upgrade was made.

Still having no service after the alleged network upgrade was done, I contacted customer service and after two hours of speaking with a very polite Indian gentleman, and going through the motions of trying to convince me that my Blackberry was faulty (its not I've been through this before with them) he went on to inform me that after checking the signal coverage of my area, it appears that the upgrades to the network have resulted in DOWNGRADE of services available in my area???? WTF?

After five call dropouts during our conversation, the final suggestion was for me to find a neighbour and use their phone should any emergency arise, as Vodafone could not guarantee an uninterupted service from this point onwards.

Thank you Vodafone your alleged $1bn upgrades in your network have resulted in even less coverage in the 3rd largest city in the most populous state in the Country.

No network coverage at all as of Wednesday = Vodafone help said they
are working on the network and it should work by October 2 months away.
Tried everything to get the phone going - remove battery, clean sim, restore
to an earlier date no luck!

Due to crappy coverage (I live in inner sydney and don't get coverage inside my own house) I decided to sign up with another carrier. However my iPhone is locked to the Vodafone network. I call Vodafone, they direct me to the online form to unlock, which doesnt work as it does not recognise my phone's IMEI number. The website says the issue will be handled by their phone unlock team and I will get a response in 4 business days. A week goes by, no one contacts me, I call again. They say they will escalate and someone will call me within two business days. Three days go by, no one contacts me. I call again, they ring Apple and confirm that the phone was in fact made for Vodafone but can't unlock for me on the spot and say that they will have it fixed within 48 hours and I should just go back to the website to unlock it. I wait two days, try it again this morning, no it doesn't work. Call Vodafone, they say it has been referred to the unlock phone team and they have 5 business days to get back to me. I asked to speak to a supervisor as this is getting ridiculous - supervisors are too busy and they have offered to call me back in one hour. Has anyone else found it this difficult to get their phone unlocked from the network?? It is an iPhone 3GS and I have had it for over two years, so the contract is up and it just seems to be a matter of Vodafone sorting out their IMEI numbers. In the meantime, I foolishly had signed a contract with the new provider and will now be paying two phone companies until this is sorted! Any tips or advice gratefully appreciated.

As usual, very poor 3G network coverage. Kept on complaining for months and wished to terminate my contract because it was useless. I downgraded my plan from $49 to $29 because I said I paid expensive cap but couldn't use it. so they agree to downgrade the plan till the remaining of the contract. they advised me to use 2G instead of 3G. still not happy with this because I couldn't browse the internet, I wished to terminate my contract and they said I didn't need to pay termination fee and i needed to return the handset bla bla. due to busy schedules, I somehow switched to three. Little doubt at first but i know that three coverage in my area is better so I switched and three 3G coverage is better and quite happy these days.
If you are not happy with the service, I think you can still terminate the contract without paying the termination fee because it is not our fault.

Well as I have read, I'm definitely not alone in my extreme frustration. It's the same story. I'm in ACT, the capital of Australia and I can't even get good coverage in the middle of the city. My phone drops out in the middle of phone calls, nearly every time and I'm constantly moving from one end of the house to the other to find a good coverage spot. And by good, I mean I can hear every second word that's being said. I can hardly use my aps, some nights I can't be bothered to turn my phone on and off 20 times before I can get some form of 3G network to load my game. I don't receive voice mails and pictures for days. I had a phone interview and my phone kept cutting out during it and I had to re-arrange times so I would be near a landline. My mum called during an emergency and because I was at my in-laws where I get no service at all, I couldn't get hold of her with my own phone I had to borrow a friends, who btw is with telstra. They have had no problems!!! When I joined I told them I needed good coverage and they banged on about there big plans for a wider coverage network and assured me I would be happy. With in the first couple months I had more patience trusting them when they said it was just a small issue and it would be fixed soon. Trusted them when they promised that coverage would be vastly improved and I needed to give them a bit more time. I keep trusting these people and yet nothing has been delivered and I'm about 1 more phone call drop out to throwing this phone through a window! It's extremely disappointing, I'm Paying good money every month for a service, I'm just not getting. But it's good to know I'm not the only one about to erupt into a fiery ball of hulk-like rage (lol). Anywho- I feel a bit better now and I haven't verbally attacked a poor customer rep so yep! There my mess!

I just had 3G reception (on the phone for once), i opened facebook then the reception changed to H reception within 1sec then nothing loaded at all ..... got all excited for nothing :( Thanks vodafone, now i know why you offer unlimited access to facebook, twitter etc. you simply cant access it lol ..... bustards

I bought a Crazy John mobile internet package which uses the Vodafone network in March 2011. It was okay until I moved house in July. There is no reception at all in my new home, neither indoor nor outdoor.

My network service drops out all the time, especially when I am using it to make a call.

I was a prepaid customer, had okayish coverage at home and at work. Coverage maps and word-of-mouth indicated that vodafone coverage in these places was fine, so I put it down to my old handset having a lame antenna. Signed up on a contract to get a nice new phone, thinking from experience that my coverage would remain okay. however found that I now have NO coverage at home (let alone 3G) and only intermittent at work. Brought this up and got some reduction in my monthly fees as compensation but am still stuck on a contract with a phone that I can't use to make or receive calls or texts. After an unrelated (but still incredibly annoying) issue I have learned not to bother trying to call the call centre. I got through eventually but the line quality was so bad it was very hard to communicate the problem which was then dismissed by the worker as impossible (was later resolved in-store by a manager after 90min of troubleshooting on his part)

Every morning I wake to no service/reception. This is a so called "3G smart phone". I have to turn it off then on again to get reception EVERY MORNING!!! I went back to my old 2G phone and all is fine???? Great 3G network....

No reception, roaming charges, complaints (including to the TIO) ignored.

No fucking reception ever and bullshit charges i was not aware of! I have had my handset for 7 months and tried to ignore the issue, as i am not one to complain. But its getting worse! I am on a $70 plan a month and my service is conditional! Not only is it annoying its embarresing! I went into the vodafone store to ask if there was anything to do about this, they said there was terrible reception in the shopping centre due to other elements in the shopping centre so i would have to call up the vodafone service because there was nothing i could show them! they hand balled my problem onto someone who i will never have to see face to face! upon lodging a complaint to the tio i had a vodafone representative call me and say the problem lies with my handset or sim card, so i swapped the sim card, SAME PROBLEMS OCCURRED! Then they said it was my handset, so they wanted me to send it back so they could send out another one and continuing paying for the new one, even though its not my handset that is the problem its there shitty service! I want out of my contract so i can go to a service provider that is not so problematic! if i had known about this website i would have NEVER signed up for vodafone, paying $70 a month and not receiving the service I pay for! the "representative" for vodafone tried to tell me that it was saying i have full coverage all the time.. and i said to him as the customer who is paying his company MY money, there is a problem with service! My friends who also have iphones with other services will be hanging out with me and well all be going on the internet to look at something, but mine is the one that never loads!! I am so sick of this!

I use Vodafone broadband but every few weeks it drops out and is almost impossible to access, sometime for days at a time (eg I've been unable to access Vodafone on just about every day for the last 10 days). If you call the Vodafone help desk they fob you off by suggesting it's a problem with your computer rather than a network problem (even when the media has said that there's problems with the Vodafone network). If they have network problems and tell me then I can live with that if they can let me know when they hope to fix it by. But when they aren't open and honest and waste your time it makes me angry. I do not trust this company.

The Vodafone rep in Queenstreet Mall checked my location in North Lakes for reception quality, I was assured before I signed up my reception will be fine. I have absolutely no reception in North Lakes! Sit with a Vodafone contract for 24 months and I can not use it at home where I wanted to use it! Will stop paying my contract as they made a false statement.

4 days in a row and I cannot access the Vodafone data network I want 4 days credit!

4 weeks of apparent inactivity from Vodafail to rectify the 3G network/BB Storm issue that appears to be unique to the ACT 3G network "improvement". Obvious troubleshoot is to roll back changes that were implemented 27 - 28/7. My bill does not reflect the reduced capability of my handset due to their FAIL

From 11.49pm 23-8-2011 i had no network coverage for both my internet and phone.
I use 3 broadband (of course taken over by vodafone) and even though there was a full signal, nothing loaded at all. its the first time it ever happened in the 2year's ive had this service. And the phone, its a daily issue i have.
Here is a video i made of my coverage:
http://www.youtube.com/watch?v=SybJwg7Pg5k

Got a vodaphone $15pm 24 mth mobile Internet dongle18 months ago. To date have had zero connection time due to poor reception after specifically nominating where it was to be used (romsey, outside Melb)
No joy with trying to get cancellation. Now actively campaigning against vodaphone

Been with them suffering for years, am about to go to the dark dide - Telstra.

Exceedingly weak reception even in inner Brisbane suburbs.

Delayed voice mail messages and some not received at all

Work in the city, in one of the larger buildings, and although there is reception at the corners of the building, once you go into the core, it drops off! And even when there is reception, data works at a snail's pace (worse than dial-up modem, for those in vodafone who even know what is what). Megafail!

after suggestion from my brother to get cheaper $45 infinite plan i was bit worried abt service such coverage, customer service. however, i was quite shocked with coverage. it is bloody excellent coverage. no drama at all.. i think they have improved after complain. good value in infinite $45. i am very pleased and i refered to my 4 frnds in south australia. all of them are amazed with the plan n improvement. very well done i guess..

my phone has no recpection for the past 2 days almost! i have been around sydney. from parramatta to ryde and still not much difference. i cant even call someone when it says there is reception! it is so annoying. i dont know why the coverage is so low over such a large radius of land

they upgraded there shit network, now all blackberrys in ACT are rebooting proof
http://community.vodafone.com.au/t5/Other-Mobiles/Blackberry-Storm-broken-due-to-ACT-network/td-p/23543/highlight/false/page/4

Looks like vodafail 3G is down in Perth. No coverage for the last 45 mins around Perth, the western suburbs and Freo. Seriously useless company!

Was transferred from 3 to Vodafail with the "guarantee" that i would receive better network coverage. Two months on after the fact I not only receive 4 to 5 call drops outs, multiple "call fail" messages, SMS sending failures, shoddy at best call quality and not to mention the abysmal internet quality. I call the ever helpful Vodafail only to be told that I live in an area that they know has network issues and that i also happen to work in an area that has known network issues. I am told my residential area has no planned upgrades but that my work are will be upgraded in the next 3 months; i am then asked if this is acceptable...clearly not i reply. I also mention that even when i am in metro/cbd brisbane, i show "full" signal + 3G and still experience similar issues. Vodafails response is to offer my 50% discount for three months and if no network improvement noticeable then they will be willing to "revisit" the issue, again no no i say. Asking why i should have to endure another 3 months when clearly i should have been made aware of the poor network coverage in my area PRIOR to my transferal i am told that this is the "best" they can offer. Oh dear Vodafail...when will you learn...I have already convinced 5 fellow colleagues not join Vodafail...however sweet their deals seem to be...all i can suggest fellow suffers is that you do exactly this, on mass spread the word to anybody and everybody eventually Vodafail WILL have to do something...