Seems like I'm in the same boat as a lot of people... I have been with 3 for several years and since they merged with Vodafone I've had nothing but troubles - bad reception, dropouts etc etc etc I used to be with Vodafone many years ago but switched to 3 because of their poor coverage.
I can't sit inside my house and talk on the phone because it continuously drops out. I can look at my phone and watch the reception go from 1 bar to roaming to no signal. Why should I have to pay for data roaming charges when I was standing in the middle of Melbourne! It's a disgrace and I'm sick of if.
Unfortunately if I want to get out of this god awful contract I have to pay it out! Hardly seems fair... Such a bad move by 3 to join Vodafone - you will certainly be losing a lot of loyal customers!

I have been with 3 for many years - mobiles & mobile broadband. My coverage with 3 hasnt been that bad. However, I have noticed that since 3 & Vodaphone have merged my coverage has become pretty bad. Often inside my house I have no coverage whereas before I didnt really have problems.
A few months ago I had an issue with my account - I had paid by BPAY & then got a txt saying my bill was overdue so I rang them & was told that I had to pay the bill over the phone or they will disconnect my services. I explained to the moron that I had already paid via BPAY & gave the receipt number etc I told him that under no circumstances was I paying the account again. He got quite demanding & was very rude but I refused to pay the account again & he basically called me a liar & said that I hadnt paid the bill. I got home that night & had a letter in the mail saying my phone bill had the wrong Bpay reference number on it!! That was why they couldnt find my BPAY pyt!! I rang them back & asked to speak to the rude moron that had practically called me a liar (I asked for his name when I initally rang) It was good to hear him squirm when I demanded an apology from him & told him that he was a rude pig!!

I always tell my friends how cheap vodafone is because I never have reception to contact anyone.

I live in South Melbourne and my phone drops out consistantly when I am talking to other VF customers (in particular) alternatively I lose all reception and the phone freezes. In addition to this my text messages dont send or receive until 24 hours later (which has caused some terrible problems) and when people call they get a msg saying '** is on the phone' when I am in bed asleep- no where NEAR my phone. I have been with VF for 5 years and I think they have gone down hill a lot in the past 6 months- it would be nice if their website would work at least once...and I dont have to wait over an hour on the phone when I am forced to call the 'help' centre. I am going to Telstra when my contract is up in Feb 2011!

i hate the network,reception ARGHHHHH
the voicemail delay pisses me off
0451374445
fix or cancel my contract or il sue you
thanks for the website

My phone often turns itself off and on. Often have to turn it off and on to retrieve the coverage. Phone often just 'hangs up' and I have to dial again. I wonder sometimes if my phone is being tapped as many strange things happen! It's a pain as I do rely on it for work.

I continually drop calls and then can't return calls until i switch off my phone and reset. Safari and data use is very unreliable, sometimes it works other times i need to switch off and restart the phone in order to use safari or else it displays a "no cellular network" message. My friend has the same iphone as I and is with telstra and he always has solid data coverage and has never dropped a call. Next plan will be with them.

3G broadband next to useless in Curtin ACT. Was told over 1 year ago 'we are aware of the signal levels in your area'.
Reception for mobiles at home in Curtin ACT poor consistently.
SMS slow to get through.
Other than that the bills get through ok

We live in the Illawarra and rarely get reception in our house :-) We never have 3G internet and often don't have enough reception to make a call. If I am lucky enough to make a call it drops out. Vodafone keeps on telling me to turn off 3G then turn it on, it is just not good enough.

i have been with vodafone for 15 years. i have an iphone at the mo on a business plan. i thought that my problems in the last year was an out dates iphone. but after reading these stories i have come to realize that this is not the case. for the LAST YEAR or more i have constant drop outs, most about 15 seconds into the call, business phone remember, also bad coverage in my own home and i have lived here for 7 years and untill this time i have never had issues. aswell as having insurance with my contract for my iphone that i pay every month. i have approched the vodafone store several times to hand my phone in to be fixed, but upon requesting a replacement phone for the time mine is getting fixed i was told that it is not policy to give out loan phones. well i expect on a business plane that pays insurence every month that i would not go with out a mobile phone. i need it to run my business. Dont you think i should be offered one since it is a nessecity for any business to be contactable. with all that said, being charged to get my voice mail messages when my phone fails to ring because of their f up and getting charged for a full minute when it drops out almost as soon as i connect to someone is offencive in the least. especially in these financial times. fix it vodafone. and do it soon. time is money and i dont have much of either to dish out to a company that doesnt fix their problems straight away and instead waits till it becomes a media issue. where is current affair when you need them.

Cannot receive or make a phonecall at home and many other places where others using different carriers can actually call and receive effortlessly.I have spoken with a vodaphone rep. who advised me to manually change to a 2G setting on my phone for better reception.He told me that they are improving there coverage but couldnt say when.(When I signed up the rep told me that I will not only be getting the benefit of vodaphones coverage but also that of "3"s coverage because they are now combined,(I was stupid enough to believe it). I received an e-mail from him explaining how to do it,however I still have lousy or no reception,constant drop outs and cannot remember when my phone displayed full reception.I was told by him that I must keep details of dropouts,and poor reception,to justify my complaint.

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

reception so poor that it seems to depend on which way the wind is blowing.
and diabolically slow internet...
...
diabolically slow.

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

SCABS......they STEAL my money through making me pay a contract that I have to pay for that is not what is agreed upon, has LIMITED coverage, DROPS out repeteadly, and if i want out of my contract....that i was mislead into...I have to pay them to get out of it?!?!?!...how is this even legal....if this wasnt a company...it would be called rape and extortion!!!

I have spent HOURS on the phone to Vodafone in the last 2 months about the amount of call dropouts and poor coverage with my iphone. Last Saturday, a fellow from Vodafone phoned me and said the problem is a network issue and Vodafone will let me out of the contract if that's what I want. I told him that's what I want. He said I had to phone the store where I bought the phone to organise the disconnection including the return of the iphone handset. I phoned the store and they said only Vodafone deal with this issue and I have to phone Vodafone back. Since then, I have spent HOURS on the phone to Vodafone, on hold yet again. The last I heard was last Monday when Vodafone said they would phone me back in 24 to 72 hours to arrange for my disconnection. That call didn't arrive until today. The phone rang twice. I answered it and as soon as I did, the phone dropped out. What a surprise... not. Then I got an SMS from Vodafone saying they have tried to call me and I didn't answer my phone so phone on 1555 for further queries about my complaint. I phoned 1555 and was on hold for 20 minutes. I hung up. I then phoned their 1300 number and was on hold for another 25 minutes. I hung up.

HOW PATHETIC VODAFONE. NOT ONLY IS THEIR NETWORK TOTAL CRAP... BUT THEIR CUSTOMER SERVICE IS TOTALLY, TOTALLY NON-EXISTANT. I am totally, totally sick of Vadafone. And I am totally sick of being on hold to them trying to get my contract cancelled.

I SIGNED UP IN OCTOBER 2010 AND I AM SO OVER VODAFONE!!!

I can't even get reception in derwent park, tasmania which is 10 mins from the cbd. I have one spot I Can get reception on a window sill then found I have to take the call outside and stand under the clothes line, which is in direct view of mt wellington. I am appauled by this lack of service I pay for. My contract runs out in january 2011and I can't wait to look for another supplier.

I have been a vodafone customer for over 20 yrs now and in the last 9 mths they have quickly become the worst network provider but both phone and internet I am have touble with line drop outs or more regular bases failed SMS or TXt mesage being sent or recieved but no problem recieving vodafone TXT message re the bill is ready to viewed they make sure they come through.At the begining of Nov I had serious issues with TXT messages I with to a vodafone shop to get it fix stood there for over an 1.5 hrs waiting to get fix they rang vodafone and the tech came on line they were cut off I had to get a new phone so went for a smart phone and still having problems with TXT vocie mail and data its becoming anyoning now so bring on the fight I ready to join.

where do i start i went onto a contract with vodafone for mobile Internet it was that slow and it would cut out all the time after many calls and complaining they eventually let me out of my contract then i moved about 10km south and for some silly reason i went and got a pre pay mobile Internet with them they told me that it should be ok now they had upgraded there network lol no change so i ended up going elsewhere i also had prepay mobile what a joke you would be on the phone waiting to get through to some one to talk to like government agency's or vodafone to complain and just as you get through it would hang up so you call back wait 5 to 10 minutes again and it would do the same thing so i went to another provider my wife is also with vodafone with her prepay i always have trouble getting through to her the calls always drop out its really a joke vodafone they really should be called vodafail

i gave up on vodafone when my recption failed and failed again,i nearly lost my life once, i needed an ambulance and had to run in to the mail road cos i had no recption. i gave then hell and refused to pay or use the fone all.

When i call someone i always have this failed call. I always have dropped outs. The reception is very poor most of the times. When i call overseas i always blame they have a cheap phone and they better upgrade as the recprtion is very bad. Now i know it the culprit is vodafone.

We live very close to a major highway up here on the Sunshine Coast and we can not get coverage, I have to stand in a corner of our house and hope we get a signal. The most frustrating part is that to do our telephone banking for our franchises (5 in total) we need to enter a code that we get via sms. By the time the message comes through, the password has expired, I can spend over an hour trying to get a bank code that I can enter within the allowed time. Talk about frustrating - will not be renewing with Vodafone - EVER

vodaphone has caused me to have big bills, no reception, miss understood contract and a handset being repaired since day 1 oh also endless hours on the phone trying to fix a problem they caused in the first place

reception keeps dropping out, calls cut out and getting charge for things i havnt even done on my phone plus when i started my contract they said i have unlimited messages but i get charged for all the messages i send i rang up and they told me that the plan im on doesnt have unlimited messages when clearly the staff at vodafone told me i do when i signed up.

i have been having issues with vodafone for months now. Today I have reached my limit. I receive text and mms messages hours or days later. extremely frustrating!
my friends tell me my phone is always off when it isn't. Everytime i go home my reception goes from bad to worse. To make things worse my plan with Vodafone doesnt end until September 2011!

Trapped in contract self employed tradie voice mail
always days late crap reception most frustrating thing of
all I have no to little reception where I live it drives me completely
mad and bills my god never ever consistant. My
contract finishes aug 2011 as well as my wifes
we will never ever ever ever use Vodafone again

Someone from ACT thinks vodafone is 5 star at 27 Dec 2010 10:24:24 PM
I live in Eltham, Victoria. About 5 days ago, Vodafone 3g in the centre of town stopped working. Still not working. The signal shows full strength but you can't make a call or send a txt. I discovered the only way to make a call is to turn off 3g on my Iphone and it uses the 2 g Network. Also, I've not been able to send emails via 3G network anywhere for months. They leave my out box but never get to the recipient. Rang Customer service and got disconnected before I could speak to a real person. Something seriously wrong.

I've had a 24 month contract with vodafone for 18 months. Over this period, I have had regular call drop outs, no reception coverage in metropolitan areas in and around Sydney, late voicemail messages (by up to 3 days), failed text messages almost daily and unreceived messages.
I called Vodafone to see what was going on and after 50 minutes I finally got through to someone in an Indian call centre who said they would transfer me to someone in technical support to check my network coverage. I waited another 35 minutes to be transferred, before giving up since no one took the call.
The second time I called I asked for the payout figure on my account since I was sick to death of all the network issues and I was told that i couldnt cancel my account without paying $600 exit fee despite the fact that the vodafone service was not living up to the services stated in my contract. I am less than impressed by vodafone's breach of contract and denial of any wrong doing and of the unhelpful service I received when calling for assistance.

Recently purchased a wireless USB modem from Dick Smith's. The coverage map on the Vodafone website showed Karratha WA to have coverage, I also checked with the Vodafone Shop and Dick Smiths in Rockingham City Shopping center before purchasing the unit. "GUESS WHAT" it did not work in Karratha and I was forced to purchase a Telstra Modem. I now have a useless Vodafone Modem with unused download that will expire this week.

As of the last 3 weeks I am unable to send messages to my best friend, who is also on the Vodafail network. I am being charged for them and getting delivery reports but she is not recieving them.
SMS messages sometimes take more than 1 day to be delivered. UNACCEPTABLE!!!
I constantly get the connection error when trying to call out, also in the last 3 weeks. EXTREEMLY FRUSTRATING!
Should be able to pick up my phone and call and text when I feel like it.

Vodafone prepaid broadband kept disconnecting/reconnecting me every minute. They charge you 1MB of usage for a re-connection. THEY USED UP ALL MY DATA THAT I PAID FOR. I'm still waiting for a refund. This issue would be effecting so many customers every re-connection rounds up to the nearest MB so if it keeps on reconnecting Vodafone keeps stealing your money. NO WONDER THEY WON'T FIT THEIR NETWORK WITH EVERY RECONNECTION THEY STEAL YOUR MONEY!

WHY DON'T THEY CHARGE IN KB NOT MB. TELSTRA CHARGE IN KB!!! I CAN HANDLE LOOSING 1KB BUT NOT 1MB.

I live in Eltham, Victoria. About 5 days ago, Vodafone 3g in the centre of town stopped working. Still not working. The signal shows full strength but you can't make a call or send a txt. I discovered the only way to make a call is to turn off 3g on my Iphone and it uses the 2 g Network. Also, I've not been able to send emails via 3G network anywhere for months. They leave my out box but never get to the recipient. Rang Customer service and got disconnected before I could speak to a real person. Something seriously wrong.

I bought a Vodafone broadband internet, cap 39.99, in June. I had to go through a lot of trouble to return the service package because the coverage in Rockdale NSW was literally 0.

I then bought 3 mobile broadband plan. I was happy with the service till the day 3 merged with Vodafone. Since then I haven't had a day of normal operation.

This is bloody ridiculous. We're living in a first world country yet internet (and thus IT) is far behind some "third world" countries I had the pleasure to know.

I am paying a lot for something I don't get - literally.

In regards with the mobile services, I have 100% cases of undelivered incoming international SMSs, phone calls from people that have never DIALED my number.
Software/hardware glitch? Perhaps... but that's not an excuse.

Never receive voicemails, text messages come through delayed, having to constantly restart my phone to use data, calls constantly drop out, people can never get through to me and their customer service is just as pathetic as the network itself.

I have come to an agreement to cancel my contract with them (6 months left) without a charge, but they want me to pay off the balance of the phone still. I'm reluctant to pay this considering the trouble I have been through.

Funny thing is, I cannot end this issue as it it now impossible to get through and talk to someone.

I've had nothing but trouble with my mobile since I got it. It's already been to the "menders" where the kept it for 2 days & wanted over $200 deposit to use one of their tempory mobiles!! this i declined. Very poor battery life, forever dropping out, or no signal at all. The reception is extremly bad, no one can hear me, very crackly. I'm sick to death with it. I'm off to the "menders" again tomorrow to try & resolve this, as it's still under warrenty. I've never experienced this poor quality in any other mobile before. When the contract is up. I'm taking my services somewhere else. Not happy at all.

Now that I have your attention,
Vodafone is excellent in the field of - appalling...
Honest to god I have spent more than 24 hours of my time to customer service having issues unresolved.
I have missed job interviews, meetings with friends and given my stress levels a good kick start.
Billing issues with the USB internet, poor customer service (so much so that they blamed me for the faulty device), extended periods of time taken to correct errors made on behalf of customer service reps, it goes on and on
I also think the merge with 3 has made vodafone coverage astronomically worse.
People with control need to fix the endless problems that is Vodafone Customer Service.

I wish the people behind this class action all the best.

Vodafone has to be one of the most frustrating companies to deal with and to be a customer of.

Customer "Care"? I've never felt any 'care' over the phone - sitting on hold for an hour was as long as I lasted before giving up to find an email address to air my complaints. That way at least I could communicate and make the most of my time whilst I waited for a response.

My billing appears incorrect and hadn't updated my 'best mate' number so that I could receive free calls, leading to over charging. Then I find out that after being a loyal customer for a number of years that I care not to remember, that if I signed up to day I would be receiving nearly double the value for the same amount of money. It would be nice of vodafone to reward customer loyalty by atleast offering them the latest deals instead of leaving the owness on us to find out what the latest plan value is and request to be changed accross to the new version of the exact same plan. Fortunately, they would let me transfer my plan.

Don't even let me get started on reception. I can't make a phone call from my bedroom. Enough said.

Can't wait until June when my contract expires.

I travel a lot around Queensland and Northern NSW. I was told coverage would be okay but in most instances, my mobile fails regularly about 500-metres outside any city or town centre. Even in Rockhampton Airport, the mobile works in one spot but not in another within the same building... I seriously cannot wait to switch to another more reliable provider when my 24-month plan expires.

After my mother purchased an iPhone 4 for me about a month ago , I have had messages that take a day to come through, reception drop outs in suburban areas of Perth. The reception is no where as good as Vodafone make it out to be, and I am wishing that I stayed with Telstra, but I am on a 24 month contract so I have to stay with them and put up with their crappy service.

I spend over $700 a month even on a cap, i have more drop outs and poor reception then ever before

I am going to cancel my contract tomorrow.
Vodafone constantly dropps out with network error connection.
No 3g at my house.
Lara drives me to the point insanity and you cant talk to a real person.
Plus i think they overcharged me on my last bill, which is so hard to understand.
Not hAppy!..

I signed up to vodaphone because i got told it was good. Since i have been with them:
-most of my calls drop out
-i hardly ever have reception
-even if i do have reception, people try to call me alot but it just goes straight through to voice mail
-i signed up to a $49 a month cap and up it to the $99 unlimited a month, and when my bill came it was over $200 i think it was, i rang and told them it was wrong but i still had to pay it. It was suppose to then be fixed but it happened again, and i had to pay a higher bill yet again. It then got fixed but i had to wait until the next month for it to start.
-i cant wait for my contract to end so i can change to a network that actually works.
*im a very dissappointed vodaphone customer*

Got a voicemail notification today that was left on my phone on Saturday... 3 days ago!!
My reception randomly drops out, even when i know the coverage is good in the area.
Pleased to hear im not alone with these problems, but considering changing mobile phone companies

I have connected 3 x mobile phones and wireless dongles for our sales staff:
- I was told by the Vodafone Business salesman that the phone will automatically connect to the Telstra network when not in range e.g. rural travel. I don't get one ounce of coverage from Bendigo to Mildura on both major highways. I have had to purchase Telstra prepaid phones for my entire team when they travel to rural areas of Vic for SAFETY reasons.
- without fail, when entering both Citylink tunnels calls all calls drop out by firebox 18 (sad that I know this!!) - WITHOUT FAiL
- I live 10kms from Melbourne CBD and cannot get better than "poor" status on the wireless dongles and consistently is forced to connect to EDGE.
- I consistently receive voicemails on my iPhone well after they should have been received.

Bring on October 2011 when we can give them the boot!!!

i have used Vodafone for 2 years now and i have had troubles with 3G - it never works, and the time that it actually works - have to wait 10mins to open a page on my iPhone which can get really frustrating. Reception is pretty bad when instead of the reception bars i have 'Searching...' most of the time, and trying to make phone calls i need to go through a numerous failed calls before it actually rings...not happy.

Most days when I am at work (in the CBD) I get voice mail call backs from VF advising I have one new voice mail. I didn't think much of it at first, but when it started happening on a daily basis I was getting pretty annoyed having my important phone calls being diverted to voice mail due to lack of reception. Not much I could do about this as I guess that's how VF is, and when you ask most people what they know about VF, they will tell you the lack of reception they have. I did not know about this site until this hit the news tonight and wanted to voice out my frustration as well. Also when I am in my house I have zero reception and as I have a work Telstra sim which maintains 100% reception in my house.

I was with 3 and receving nil to 1 bar of coverage in the city. Vodafone contacted me to transfer to a different type of mobile broadband connection, with supposedly better service. I am unable to connect and was told by the tech team (after being hung up on twice) that I was sent an outdated cd to load the program on my computer and that I need to update this via the internet... how can I do this if I don't have internet?!

I travel for work and have experienced virtually nil reception in Tasmania ( only at the airport ), daydream island, limited at Hamilton island and then that's not even starting in on the places that lack reception in the general Brisbane city area, delayed texts and sending of messages. Also went to Japan and Spain and had issues connecting to associated carriers. I'm sick of only seeing one bar of reception and having to contort myself into weird positions to try and keep that one bar whilst I finish a call.....

I'm amazed at the decline in standards from Vodafone over the years. I joined 7 years ago on the old 'No Plans' and was always really happy - great customer service, reasonable coverage, good deals, competitive prices, and I used to get a present from them every year for my loyalty. I've since gone on to have capped plans for my phone and mobile broadband in the last 3 years, and don't have too many good things to say about the company anymore.

I get reasonable service on my mobile, but mobile broadband is a bit of a joke. Coverage is VERY limited - I've never had more than 2 bars or 'Poor' service. Not to mention it recently dropped out completely for about a fortnight. Right before exams. Thanks. The same thing happened to several of my friends at the same time.

The worst thing though is the customer service. I've never gotten through to the right person/department straight away when calling, and I've often had to call multiple numbers. Setting up my mobile broadband, I kept getting told the number I had called wasn't correct - despite using the number that was in the setup instruction booklet, or calling the number that the previous operator had told me to call.
Recently trying to upgrade my plan, I actually yelled at an operator. Not intentionally, but I let out a loud, stern "NO!" when the person that I had been transferred to to change the plan attempted to transfer me back to the department I had just been transferred from.
In another instance, when trying to find out what was going on with a mobile broadband error, I spent 20mins on the phone, just to have the operator repeat my problem back at me and tell me that myvodafone.com wasn't working. Which I had also mentioned to him (and which it pretty much never is anyway...)
These things are frustrating, inconvenient, and a waste of all of our time. I don't mind being put on hold or transferred if my problems are going to be fixed! I think vodafone customer service suffers from a severe case of micro-management - no one person ever seems to think the customer's problem or issue is their responsibility!

Grrr vodafone. Grrr.

Live in Perth - several places in the metro area do not have coverage, including friends' houses. I don't mind if remote country areas have bad coverage, but anybody would think that a metro area and and area shown with coverage in their maps should have at least a signal! Called Vodafone about problem, waited 2.5 hours, and was passed between 4 different customer service officers. They refused to allow me to cancel my contract. They merely moved me to a lower plan, saying that they would not allow me to exit my contract freely, because my house had coverage. That's ludicrous - a mobile phone should be able to be used anywhere where coverage has been shown!

I checked for coverage in my area and was told that the area was in the purple 3G network coverage area, but I have nothing but problems with dropouts and bad data speed. When I complained about the service I was receiving I was told that the service was undergoing an upgrade in my area and would improve, that was a joke!Unlike some people I have always received good phone service but will leave Vodaphone for good soon if my internet does not improve. My contract is almost up and a lot of other companies have great deals,I too hate the mighty telstra and will never return to them, think I will try iinet.

Can't view my postpaid bills because website says my number is not registered with them! I've been logging in for one year and now suddenly it doesn't work! Why do I have to pay if I can't even view my bill? Customer service hanged up on me twice, after thirty minutes of being "on hold". I have an iPhone 3GS. Voicemail display service no longer works (used to list my voicemails on iPhone). My voicemails don't come through until at least a few hours later or even days later! Time on voicemail also wrong. I also experience call drop outs even when I may in populated suburbs/areas. I can't always call people - says "call failed" - even though the person I am calling has good reception. At my work, people on certain other networks have reception - not me. I have to quit Vodafone asap!

All of last week I couldn't make any calls or sms out nor could I receive any of them. I keep dropping out of internet coverage (if I'm lucky to get any). And when I tried calling their customer service to ask if they have any issues, I was simply told that they have not received the memo or notification. I was also locked out of my online account for using the correct password and answering my secret question correctly!

I was wih 3 and finally got out and moved to vodafone. As a lot of friends had it with no problems. since vodafone and 3 have now mirged the service is now worse then ever. It was my birthday on the 23 dec and no one was able to call me. msg didnt turn up to christmas day. I felt cared about. This is not metioning the other saturday when all vodafone customers in Perth had no service what so ever. I am so sick of my phone telling me the network is lost.

As I was not contactable, I did not get the opportunity to say goodbye to a family member who was on his death bed and who had later passed away, I missed out on accepting a top paying job and after all this, left to face a very angry and dissappointed family, still working in a job that pays me my fortnightly rent in wages and a network that still drops out on me during conversations.

I pay for a $58.99 plan for a N97, it has been put in for repair when it was only 3 mths old. The lack of coverage is discusting, with repeated messages saying no coverage when I have full bars. The trouble is once your on a plan you pay for it no matter if you have service or NOT!!Not being the usual case!!

My mother has had a mobile broadband usb from vodafone, and the coverage is a digrace! Unfortunately she is only 1 year into a 2 year contract with them. It takes about a minute just to load the google page! And about 10 minutes to load the HeraldSun homepage which she like. This is the same with any page and half the time she can't get coverage, even in central Melbourne...St Kilda Road!!!! We've rung up customer help, and they say we don't know why it's happening..."maybe you have too many trees around" is one bullshit excuse.
Can't wait till the year is up!!

I actually really like Vodafone & think its A great company I know right the coverage Isn't that great sometimes...or whenever its cloudy but It does make up for it with great costumer service(I am aware most of you may not have had this experience but in my extensive experience with Vodafone they have been exceptional) I wouldn't change networks because Vodafone is ok.could be better that's true but everything could hey.I don't mean to undermine anyone's opinions here and I hope you respect my opinion & experience here as I in turn respect yours but disagree with the slamming of Vodafone as a whole.

Vodafone doesn't seem to calculate its customers' phone bill. If you are a vodafone customers, check your phone bill carefully. I know few people (including myself) who received a miscalculated phone bill. I spent about 1 hour to talk to Vodafone and had to argue over 30 minutes. They admitted that it was their fault but they sent me an SMS again that I have to pay miscalculated amount. I had to wait another 45 minutes to talk to Vodafone. This is my bad experience with Vodafone on top of poor quality of phone reception. I switched from Optus to Vodafone because they promised that they will provide a high quality phone receptions/signal.

All my friends are with other network. Unfortunately I am the one with Three. I have constant problem with my mobile droping out calls. At last I rang to complain to three the other day. VIP customer service consultant OM, said that his system is down, and he will call back. This was on the 18th of December 2010. No one from Vodaphone has called me back to-date.This is a joke, and I am still paying for the service every month.

Signed my son up for Vodafone prepaid... was with them for three months before he switched to Telstra... said he couldn't even make a phone call in the main streets of Hobart... got a maximum of two bars of reception (out of five) no matter where he went... constant drop outs, messages getting "lost" in the system and not sending, or being sent multiple times... he was charged for every time, too!!

Horrible, horrible people... and their latest adverts are ridiculous! In the words of my son: "GO TO HELL, VODAFONE!"

No reception when i walk into a demountable at work!a freaking demountable!is vodafone's reception so bad that it can't penetrate a 1.5mm thick steel plate?And my colleagues who are on the work mobile which is on the telstra network are making calls...i've seen better network coverage in remote villages in india!

I was in the Vodafone store with no coverage. Is that fail or what? When I asked about this, they told me that it was because of my phone.. After a few hours my reception came back to one bar. FAILWHALE

I have been trying to contact Vodafone since the end of October. Made contact with the stores who send on emails. Finally I made contact with someone a week ago and they were going to call me straight back, as yet am still waiting. Currenly have a complaint in with the TIO. Was told I had to wait until the end of December for a response from Vodafone until the end of December as they are inundated with complaints. As with everyone I have very bad coverage issues on my phone and wireless broadband. Will have to keep waiting and waiting to see what happens....

My partner and I are both with Vodafone and have been with them for the better part of 2 years now. Not only do we get no receptions whereas other mates with other providers have no problems, we receive messages sometimes a day late and same goes for our voice-mail as well. There was an instance for a whole week straight, I was unable to use my phone with no apparent reason. Thinking it may be my phone, I had to contact and speak to multiple departments within Vodafone's so called 'customer service' and after close to 45 minutes of being passed around, I was told to simply 'switch off your phone and let it rest for a while' and the second advise was 'if this still does not work, you may need to bring your phone into vodafone'. So not until I heard from our unhappy and dissatisfied customers complain did I realize it wasn't a hand-set issue but Vodafone's non-existent network!!! Bring on the class action I say.

I am in Millbridge, Western Australia and in my own home (WHERE I AM MOST OF THE TIME) I get ZERO coverage/reception, I put up with this for over a year and just a few weeks ago I cancelled my contract and went to Optus, I now have full signal in my house!!!!
I just received my bill from Vodafone for my early termination fee, is there somehow I can go about disputing the early termination fee as I heard on the news that Vodafone customers were being able to walk away from their contract free of charge.

Never any reception always

Just moved from Melbourne to the Gold Coast. Reception is SOOO damn terrible, my mobile is virtually not worth having. I run my own business from my mobile & their network is starting to affect my business and income. I am on a contract and now I may have to go on another network for extra cost just to be able to use my phone. PATHETIC VODAFONE. WE KNOW YOUR CORPORATE TRICKS. POWER TO THE PEOPLE!!

Constantly hanging up on my conversations. Constantly having to reboot phone or reset network preferences. Hours on the phone trying to have it sorted out. Told about 3 yrs ago that it would be sorted out. Thinking of going telstra.

I have a mobile connect for internet so i have a little usb stick i can plug into any pc and surf the net. Just yesterday and today is the 4th time now where for about 2 days I cant get on the net and receive no reception. Its ridiculous even after apparent apologies. There are very important emails I have to tend to daily and it isnt possible when vodafone decides it doesnt want to let me online for 2 days!!!

I couldn't agree more with all the comments I am reading. Problems I (and many of you face)
1. Reception dropping out
2. Phone not ringing and going straight to message bank, even when my phone tells me that I have full coverage
3. Text and MMS messages not getting through
4. When I dial a number, nothing happens for a while, then if I'm lucky, the call goes through - if not, just goes back to the screen before I dialed the numebr (this has happened on multiple phones)
5. Every time I speak with Vodafone about these issues, they tell me it's a problem with the telephone rather than their network

Why am I still with Vodafone, you ask? I too, ask myself this very question.

I bought Vodafone Mobile Broadband, prepaid 12G, valid for 1 year. I thought this would meet my needs well.

But I have had trouble getting an adequate signal even in cities. I had trouble in suburban Perth, in Melbourne CBD and suburbs, and in my home in the Wollongong area. In Brisbane suburbs it works - slowly. Not too bad in some Southern Sydney suburbs. In Blackburn, Melbourne I spent an hour on the phone trying to get help and eventually got a signal. (The agent was helpful.)

Overall, the signal strength often seems quite poor, even in cities. I have probably wasted the money I spent on Vodafone. To be fair, in the first week of problems they gave me the option of my money back, but I thought it would surely work well in other cities. Mostly it didn't. So I had to subscribe to Telstra mobile Broadband on a more expensive 2-year contract to be sure of coverage.

I would rather have just had Vodafone, which would have been adequate for my mobile broadband needs, but with my work, I need a reliable connection.

I did complain about the reception about a year ago and was told it was my iPhone 3Gs and nothing to do with their poor reception and to reset my phone etc. If I am in a supermarket reception drops out,also in any other store I have to walk out to talk on the phone. If I am at work I have no reception at all.Hate to have someone trying to contact me urgently especially from my children's school. Oh I was also told that when Vodafone took over 3 that reception would improve, and that was meant to happen last May. They really need to stop talking crap.

I have been getting my voicemails a day late since June 2009. Lucky they weren't and aren't real important messages. Also while living in St Kilda, Melbourne, a friend of mine who lived a kilometre away sent 3 texts to me on a saturday afternoon which I got the next morning.

Now living in the outer suburbs of Perth, Mandurah, and the coverage is PATHETIC!

Got a new Samsung Tablet with them as well, D'Oh! Well trying to get the sim activated was a nightmare. After 6 phone calls over 48 hours it finally got activated.

I purchased a phone on the 3/12/10 and have had a total of 5 days coverage from the vodaphone network I am a registered Nurse who is on call 24 hours a day 7 days a week this is totally unacceptable and I have spent more than 4 hours on the phone to customer care with no result I have now contacted the TIO with my complaint and I have now told vodaphone I will not be paying for a service I have not received and I want my contract immediately cancelled at no cost to me

often drops out during call, thought it was new iphone. reception poor.

Vodafone out and out lies about its coverage in the ACT. Its coverage maps indicate that both its internet and phone coverage is full and complete for Kambah - even when zoommed right in to target locations. However when I look at my phone at those locations I have zero connectivity. I am unable to receive calls in my house and am unable to access the internet as their website indicates.

Prior to my current phone when I contacted Vodafone about this issue I was told that the maps weren't completely accurate and that I would have to manually change my connection to GSM if I wanted to continue to receive calls. No, no hope for internet connection. As a cop out from another vodafone staff member I was told that the blackberry storm wasn't completely 3g compatible, I always wonder what blackberry would think if they heard vodafone saying that.

On the upside - a super old Nokia which doesnt have 3g access on it works fine.

I am not with voda any more, the phone coverage was inadequate, I told them mant times that the call drops out, they said we are making improvment, but it was still the same. The service got worst, their customer service was always busy and long wait for support. I wanted compensation for the bad service, that did not happen, so I refused to pay my bill, so they put me on bad credit, I did pay up , but I paid $300 to much, and they still have not returned the 300 to me.I work for a carrier, sometimes I feel like pulling the plug and thus making their network go down completetly, but I don't want toget into trouble.

no coverage and you have to wait ages to get through to the cunts! its a joke allright!!

Constantly dropping out on calls. Making me look like a dick who doesn't know how to use her phone!!! And crap reception...even moving around a room can make it frop out!. Crapola Vodafone

it's simple bad coverage, calls dropping out, since the merger begun there seem to be to many users on the same network.They need to upgrade the network to cope with the extra demand.The merger created and overload on the network.

I was at Coles in Vermont this afternoon, tried to call home and has no signal at all, while another woman talking on her mobile. I asked her what carrier she's with, she said Optus and she show me her phone with full reception. Vodafone is a joke.

I was trying to ignore it but I find out later that MMS that are sent to me can either arrive up to 12 hours late or not at all, but other people that they are sent to receive them. I also find that calls often drop out even though I am stationary when on these calls. When I am not using my home wireless internet the vodafone 'internet' is soooooo slow. I moved from 3 to vodafone because my 3 contract was up and the only way I could get an iphone 4 without having to wait for ages was from vodafone and then the iphone was sent to me. I figured that as 3 and vodafone were merging that they might be a good company to deal with - unfounded optimism! I have had a heap of trouble with Telstra too when trying to change my husband's mobile from business plan to a private cap but have now solved that. I think that all of the major telcos are an absolute disgrace as they don't have customer service and they don't care. They must be making a heap of profit and so figure that they don't have to try to offer a service to their customers. I think if I could I would ditch vodafone and go to telstra as they now have competitive caps and heaps better network coverage but of course they don't offer customer service.

i am a communications broker. I was rated the 4th best Vodafone Business Consultant in Australia just over a year ago. my estimate is that I received a 50% complaint rate from signed customers although I tried hard to make sure that I checked the coverage maps against the business geographical presence. it put so much pressure on me i could no longer sell the product. I note Mr. Crews comments about future improved coverage. what a load of crap. heard it EXACTLY the same 2 years ago. i even sold the product on future promised improvements that never eventuated. anyone that doesn't believe Vodafones lack of reception should try the Coffs Harbour and Newcastle area to see how serious this co. takes our country. why else would they have a kiwi in charge? they're not serious.

i live in hobart yet i cant get any reception if i travel outside a 10km radius of the main city. i work as a security guard and need my phone as a lifeline and after one particular incident while working at a outdoor music concert at the hobart botanical gardens found i could not get reception while making an emergency 000 call. I contacted vodafone and told of my circumstances, i even sent them a map of hobart and shaded the areas where vodafone does not provide reception and asked them to release me from my contract in which they refused to do.

Bad reception at home and at work. I am currently moving my entire corporate plan to Telstra as their service actually works!
Secondly all mobile contracts whether data or both voice and data should be limited to a maximum of 12 months.
Thanks for the opportunity to voice my pain.
Posted via wifi due to bad coverage in Belrose, NSW.

My house, situated on top of a hill, is quite close to the nearest vodafone tower, so it would be logical to think that reception would be adequate, if not good? Especially when the vodafone site itself says that the area has good reception.
Big mistake.
Since the day I got my prepaid mobile broadband USB about a year ago, the coverage has been terrible, the reception is low quality and constantly drops out. Not to mention the fact that sometimes the USB decides that, even though it apparently has coverage, it doesn't actually want to connect to the internet.
Also, it doesn't work at all in half of the house and magically works if i hold it a foot in the air, rather than being on something the height of say, a desk.

Not only do I suffer the drop outs and the lack of coverage, but all of a sudden over the last two months my bills(I am on 79.95 plan) have tripled!!! With no extra usage from me. Trying to get to the bottom of this has been a nightmare (multiple calls to call centre and hung up on when they cant answer my questions) as they tell me "my usage has increased" ...where? I ask....no answer...."please wait I am checking", Oh you are making calls during the peak times...wtf!!!

Call dropouts.
MMS wont send
Internet drops out or wont connect at all.

Tried on two different phones on vodafone network and same result!!.

Cant even access this site from my vodamobile!! Had to whip out the laptop and optus dongle!! what a joke.

No coverage foe approx 3 months in my area, Vodafone always going to fix, then contacted the Tele Ombudsmen vodafone released me from my 3 contracts. took 2 months and 4 phone calls from me to send back my phones now getting demand letters for outstanding contracts for $ 2405.69. Lost money due to business calls not being able to get through to me and 1/2 way through contracts therefore I lost because I had to send phones back.

Bought pocket wifi no coverage what so ever.Four conversations later all taking forever l refused to do anything but return it finally they agreed over a week later the return bag arrived but so did the bills......took ages to sort.l still have mob sim but don't have time to cancel.Over 3 weeks no internet and they knew when l got it there was no coverage and was planning to connect to other devices

I am soooooooooooo over my network dropping out and calls just ending. It happens at least 80% of the time i make a call. It is pathetic really and i've had a gutfull. I also get strange noises during my long distance calls to mobiles. Also, the signal strength is really really poor. As soon as you get about 10 min out of town it starts to fade.

I'm going to be dumping Vodafone as soon as i get the chance.

never get any reception in level one westpoint blacktown, never get reception inside the westpoint blacktown (in the middle area), whenever I ring overseas I spent most of our time saying eh?? eh?? what did you say?? or even couldnt hear anything...cut off for no reason... internet connection fail most of the time...receive message hours after they sent it to me, failing in sending message whenever i am inside the house.... really bad...

When I called customer support Vodafone required me to reset my phone so I lost all my contacts and SMS messages. I don't know why they thought resetting my phone would fix their network problems.

just changed to vodafone prepay, just not getting a lot of messages out and the coverage is generally scetchy

No reception and no answers to my questions. I want to talk to a human not that fucking machine.

I was with vodafone a few years ago and i had nothing but poor reception and the customer service don't get me started on that. Rude and disgusting manners they changed my plan without my permission and they would not change it back so i said fine you no longer get my business and i left them that day. Vodafone is the worst Telco company to date. The sooner they go out of business the better Australians will be better off.

As I am typing this - I am in between many dropouts - Dropping out constantly for weeks - I rang the customer services - they said to me that there is nothing wrong with their reception and network status - I don't believe them at all - because some days they behave but mostly every night - it drops out too many times - I am losing patience - but the problem is if i go with another service provider - I have to pay all over again for a different modem and as well set up fee - it sucks!!!

Ive been with Vodafone for nearly 10 years, for some reason the last 18 months the service has been absolutely rubbish. I live 10 mins out of Hobart and my phone is constantly on 1 bar or no service at all. I don't even bother trying to send an MMS anymore, so sick of seeing the exclamation mark that tells me to try again, (what so it's going to send it next time!) My partner had crossed over from Telstra because of the poor contract she was stuck in and the shocking PR. We thought it would be a good chance to have free Vodafone to Vodafone calls but it's proven to be irrelevent because of the network coverage. We had to purchase a pre paid Telstra sim and get the phone unlocked for when we travel anywhere within in the state, just in case of an emergency.