Agree with last comment. Voda has a policy of delaying complaints - they asked me for the same info three times in three seperate emails. Don't be a sucker like me and keep replying. After three emails complain to the Ombudsman.

I've been trying to resolve a faulty handset with Vodafone for over a year now with no success. After a lengthy email dispute i finally took the issue up with the Ombudsman and over night i got an email from Vodafone admitting that they did not cover my area (i live twenty minutes from the CBD of Sydney!) and that my contract was wiped. I thought this was all to good to be true so i rang customer service and asked when / how i cancelled my account and they denied any such email had been sent. I've cancelled my payments to them and told them that if my phone is not unlocked i will take it up with Ombudsman ASAP.

DONT BE NICE WITH VODAFONE PLAY HARD BALL. AFTER THREE EMAILS IF YOUR PROBLEMS NOT FIXED GO TO THE OMBUDSMAN.

1.New years messages received after 10 days ie on 10/01/11. 2. Paid for internet service on a plan, three months later Vodafone has still to find a way to get it working on my phone.
3. Gave my one month old phone for repairs, month later there is no word on where it is. A replacement was never given. I am still paying full costs and for internet service that I cant access.

I have been trying to port a number from my prepaid old vodafone (under my name) to my postpaid new vodafone (under my name) started 27th december. still waiting for numerous call backs. I had both pin numbers and both were in the same name, I've been told twice just to wait, on thursday 6th was told to wait until 10th of jan (still waiting for action) now it's the 11th of jan.

Again, in another important business dealing over the phone, and out of the blue the line dropped out and seconds later I realised I was talking to myself. The mobile broadband is pain in the neck, in Strawberry Hills (Australian Post HQ) next to Surry Hills, the speed is a few bytes per second.

Called for disconnection, was put on hold for over 1 hour, gave up and pissed off, they literally don't give you the chance to speak to network connection team or the network connection team simply put everyone on hold to avoid resolution.

In 34 days, tried to contact customer service 14 times, and only 1 successful chat with a human, whom kindly directed to another department only to be put on hold until I gave up again.

It seems that TELSTRA is now the best amongst the 3, all phone calls are attended promptly, and yes HUMAN not put on hold with machine!!!!!

I would love to know were the hell do vodfail get a bill from $500 to $938 to $1,846.03i think they just come up with the magical number and go right thats what we are going to put on the bill this month its a load of horse shit and im over it vodafail can go get bent im going else were

I haven't yet recieved 4 bars of receptions since changing to Vodafone. I am in the middle of main cities, and I often battle poor reception.
I don't even get any reception at all in my own home. How awesome is that?

I decided approx 6mths ago to sign on for another contract, as all previous ones were as good as any other supplier offered. I was told by the person I was signing with, I can get back on my original plan once I signed up again. All I had to do was contact the call center & change back. {I had to sign on for a different plan to get a new phone}

After going through everything & signing on for another 24mths, I was told "sorry your old plan doesn't exsist anymore". I explained this was unexceptable & wanted out of the contract, I was then advised bad luck you have signed the contract {this would of sent my bill through the roof}. After about a week of trying to resolve through the Vodafone call center. I contacted the telephone ombudsman to get it resolved, Vodafone mysteriously found a way to put me back on my original cap, they claim does not exsist anymore!

They still find a way of stuffing my monthly budget by not billing one month, then twice the next. I'm definitley gone when my contract is up! This privacy issue is the icing on the cake.

You're screwed VODAFONE!

To be honest, I'm note sure if I can make a complaint towards 3 on this site, but 3 is own by Vodafone and I think they merged already and I've been told 3 now are using Vodafone network as well. I found they're really S*&%! I live in Inner city but have the worst reception ever! Either keep dropping or no reception at all! I am using one other provider and they have good reception anywhere I go. What's going on Vodafone/3???

I am a long vodafone customer and really never had any problems with them so I decided to upgrade my current plan last week. However I had a changed of mine and wanted a different phone than the one I originally asked. The accounts department said thats ok but upgrades department refused and they would only do so if I reject the delivery of the phone.

So I rejected the delivery today and thought I should call them to get the phone I wanted. Waited 1 1/2hrs for upgrades team, spoke for 10s (I havent even finished yet) then the lady transferred me somewhere. Surprisingly, the line dropped out. I tried recalling upgrading department to be told they are closed for the day.

I then decided to ring complaints.... waited another 1 hr, only for a dude at billing to pick up my call.... he wasn't helpful at all and instead said I should call back tomorrow and he was going to give me the upgrades teams direct number. After I hanged up, I realised that number is the same number as 1555 (so its not the direct number).... I just felt cheated out of 2 1/2 hrs of my life and been played like an idiot

is there anyway i can get out of the upgrade (ie. cooling period as I have not yet receive their phone since I rejected the delivery).... after what happened tonight, I want to go to Telstra

Does anyone know the answer?

I made 3 attempts at calling 1555 to upgrade my handset (I dont know why) arghhhh! Due to 'technical difficulties' my call was disconnected.

The 4th time i finally connected to 'lara'. With my enquiry issued, i was placed on hold for 57minutes before I reached a 'real' person.

Only to find that the department I wanted was closed for the day!!!!! I was then placed on hold AGAIN while the operator found me the right place to complain (at my request)

TOTAL time with a phone stuck to my ear listening to bad elevator music - 1 hour 3 mins. PRICELESS!

Been trying to complain about the fact that my phone drops calls, doesnt do anything when I dial and people cannot get thru to me....
Was on hold for 30 mins and cut off then 1 hour and Sazia answered and did not speak!... Would not talk for 5 minutes before I hang up!...
So I go to email and email is 'temporarily out of order'
F**k Vodash*t

Dont under stand why I receive My MMS messages at 3am on the dot. Someone will send me a mms at 1pm and I wont receive it till 3am. Also got sent new years eve messages that i didnt receive till the 3rd of january. Thank god they were not emergencies.

Just moved from Telstra - what a big mistake - poor coverage at home and work in centre of Sydney

Is it worth sitting on hold for 0.75 hours so far to complain about coverage?

Whats with calling another country to get customer service in Australia. I cant stand your operators, they are worse than your voice recognition software. Im moving to telstra and guess what, im cancelling my contract, keeping my phone and not paying my bills. My bank account was cancelled today. Ill just assume its compensation for all the crap ive been through to make a phone call. Good bye Vodafail.

Join the class action and lets get our money back. Im not paying $129.00 for fluctuating reception. Its 2011 i dont see why i still have to hold my phone as high i can to search for flowing reception. Your service is rediculous. I call to cancel yesturday and was on the phone for 116mins before the opertaor told me that i have to call during the hours of 8am to 5pm. Why did your stupid usless voice recognition transfer me to an area that is closed.

Click below and sign up. Time to get the show on the road.

http://www.piperalderman.com.au/vf/

i give vodafone and optus equal rating. If only telstra wasnt a rip-off. I love thier service.

I was fishing at Stanwell Park where i had a missed call from a family member who required emergency care. I went to answer the call and it continually dropped out. Thankfully my uncle was with me who had full reception with Telstra. I worry that if i was alone and required emergency services. I continually loose my network and recieve error messages. I am currently also recieving sms upto 10 days late. I am still currently recieving people happy new year messages 10 days later. Over 15 times i have been left without recpetion for more than 15mins. Enough is Enough. See you in court Vodafone. Your service is not worth $79 a month. I think walki-talkies are more reliable.

I just want to talk to someone at Vodafone. It's a minefield. I've already posted about the issues everyone is having ie I get the dropped out phone, delayed text messages etc. For e.g. my sister is in flood in Toowoomba, incidentally she is also on Vodafone. She sent a text to my family who are mostly on Telstra. They all got the text and I still haven't received it.
Anyway I need to speak to Vodafone about upgrade of iPhone. I rang them 3 times today whilst on lunch break and I kid you not, 3 times I got to a point either in a holding queue, or I say 'upgrade' and I was dropped out. This was a call from Pyrmont in city.

A few days ago I contacted Vodafone customer/technical support about the constant drop outs and an investigation resulted in no action. Today I find I no longer have a mobile connection and have just spent over an hour trying to talk to someone and once again no success, still on hold. Something must be done about it. So much for customer service.

errors in bills like overcharging, very very very long time waiting disgusting service and so annoying. very bad.

C'mon guys! If you work for VHA, lets reply to these complaints in a respectful and helpful manner. There is not point coming onto this site and trying to start a bitch fight - we are employees of Vodafone and should be trying to minimise customer angst.

With us being helpful as much as possible on this site, hopefully we won't be abused as much in store.

In saying that, just because we work for the company does not mean we deserve name calling or taunting that should be pointed else where. We can only do so much.

Prepaid accnt locked out and siite password changer does not work. tried to call helpline 10 times and went through process and got an engaged tone and call failed at end every time...

I've been with Vodafone for almost 3 years now and I've seen it get progressively worse!! I recently got Pre-paid Broadband and it's absolutely crap! The reception SUCKS, and it constantly drops out or just refuses to connect. When it comes to phone reception, it started off fine but now I hardly get full bars and sometimes have to walk around the house to get it.
I will definitely be changing networks. Todays blunder is the last straw.

I have been a customer of Vodafone for many years and, until recently, havent had any major troubles other than busy music festivals. For the past few months I haven't been able to connect to the internet, or if i do it disconnects in a matter of seconds, my phone has dropped out and I have been experiencing trouble areas where my reception almost never works. I rang Vodafone (foolishly assuming that my years of loyal payments would make them want to help me) and waited on hold as patiently as possible to be told that my phone network had to be checked for 72 hours before I could even try to cancel my contract, and if I did then I would be charged money for doing it.
As I havent heard back from them I assume I will have to call again and am predicting Vodafone will tell me that there's nothing wrong with my connection and that the problem must be a defect in my mobile (which it is not).

Does anyone have any advice on how I can cancel my contract without being charged a fee? Surely they have breached my contract by not providing me with the service that was promised. And now I hear about all these security issues!.. Any advice would be greatly appreciated, as I don't want to continue paying for- or be charged for leaving- this substandard network.

poor reception, shocking customer service, poor 3g. PATHETIC

Living in North Wollongong in 2010 you would think think that mobile phone reception would be high but no. I constantly have no signal and the 'Network Lost' message on my iphone screen. I occassionally in one corner of the townhouse have one bar of signal but this means it takes a long time to load anything and if i dare go for a walk in the house or go to get something the signal will drop and i will lose my call. I have no signal in Westfield Figtree and often when i am driving i will lose signal which is scary considering i commute and hour to work, i would hate to ever break down as i wouldn't be able to call anyone. I am very often inconvenienced by this and regret getting a contract with vodafone, i am a very frustrated customer...

I have full reception and 3G coverage however nothing will load on my internet unless I switch off, then back on or go into flight mode and turn it off again.

I may get a missed call and if they leave a voicemail, will not get notification for maybe a day or two at times.

This is my second complain on here and vodafone are more useless then ever. It start all on friday 7th jan i rang cause i was having no coverage it took 45 min to talk someone and when i did speak to someone i got told theres no problems i explain to them that where ever i stood inside or outside my house i could not coverage they hang up on me. Saturday i was upset by being hang up on i rang again and got it would take 10-15 before they could talk one and a half hours later i complain about the Privacy RUDE USELESS service they gave all the person could say is sorry sir sorry sir this is NOT how you should of been treated. Today is the 10 jan and i still no Bad coverage and STILL waiting for snr supervision to get to me. If vodafone do wake up soon i hope the 7 millions aussie wake and leave this sorry useless dumbass company. Please understand i dont blame the works i blame there boss who sit a nice pretty office who make the rules.

- Extremely Poor Reception in inner metro suburbs

- Most pathetic customer service, waiting times and YES - the phone drops out after waiting for half an hour on 1555 for operator to attend my call.
It has sent me madddddd, brain cells have officially fried !!!!

i have been hung up on by vodafone 7 times in the last 20 min then after i fanally get through lara i get a message saying im sorry there has been a problem you will have to hang up and try again .. it is rediculous!

I have all the usual problems, as stated on this forum;

faded calls, dropped-out calls, no messages recieved, phone doesnt ring when a call comes through...:-<

My issue No 1. Now, im not an expert in the telco industry, so how am I to know whether it is my phone or Vodafail coverage? Why should I have to make this distinction, is this not Vodafails and my phone retailers job? Why cant they resolve these very basic issue, and why are they marketing AND CHARGING for these obviously faulty products and service!!

Issue No. 2 Why as consumers, are we not covered by the basic consumer laws that state, when you buy a service or a product that fails to meet the requirements that are being paid for and that were laid down in the contract, you are entitled to a return, credit refund, or total refund?

Approximately 60% of my calls drop out and then I get charged a connection fee when I call back which is just ridiculous. Vodafones service is just not acceptable and customers should be compensated

Having absolutely no reception for my usb modem at all, unable to even connect and still being charged normal amount for this stupid service!!! wasting money on the 30 min + phone calls i was making every week to speak to someone i couldn't understand, being put on hold and then being told "someone will call you back mam" too many times i have waited and waited for someone to call back and no one ever does! its completely obvious that i have had connection problems as one of the operators told me that he could see no usage on my account for 4 months!!! its a joke! THEN....they try and make me pay a cancelation fee for wanting to cancel my contract!!! and they wonder why a totally genius website like this has been created!!!

I stupidly went into a contract with vodafone for a pocket wifi, but this was about a week before all the problems started.. now I dunno what to do.

Many tourists from overseas are told vodaphone will work in Lightning Ridge. But there is no service here ( Telsrtra, optus, mob 3 are all OK ). They get really angry. Esp at weekends when they cannot buy another phone. I have tried to talk to vodaphone with no response.The ombudsman says go to ACMA they say go to the ombudsman. Please put a sign at sydney/Brisbane airport and shipping terminal do not buy vodaphone if visiting Lightning Ridge. Last year we got 26,000 visitors. People lost and in aircraft also get angry when their phone does not work.

Not receiving sms messages until three days later, as I am a courier driver this has cost me $2,400.00 in not picking up parcels on time. I rang customer care and just got the run around, when i finally did get someone after 2 hours there computer systems were down and couldn't get into my account. They dont really care. I have had it see you later and hello Telstra.

Lightning Ridge, NSW got 26,000 visitors registered last year.
Many and others were from overseas and had been told their vodaphones work here.
Some stay for up to a week buying opal. Vodaphone does not work in L.Ridge. People refuelling aircraft, lost etc are very angry that their phones do not work. Many are told by vodaphone that they will. Please put a sign at sydney/brisbane airport Vodaphone does not work in L Ridge.I have tried talking to voda sales staff and emailing. The ombudsman said go to ACMA who said go to ombudsman. I am not a customer !!!!!

At this very moment I have attempted to contact customer service 1555 from both my mobile and the 1300 number on my home phone so I can finalise my final bill to switch to another carrier as my contract has ended. Attempt 1, 2 & 3 saw the call drop out after about a minute and each call back resulted in me having to sit through a 30 second spiel about how Vodafone takes customer infomation security seriously etc. The 4th time had me on hold for 25 mins, finally got through to someone and spoke half a paragraph only to have the call drop out. The rest of the frustrating calls resulted in a message from Lara saying ' We are experiencing technical difficulties, please hang up and call again'. ARE YOU KIDDING ME???????!!!!!!! THE ONLY DIFFICULTY VODAFAIL IS HAVING IS THE LARGE AMOUNT OF COMPLAINTS THAT ARE COMING THROUGH.
I have been with Vodafone for many years, both pre-paid and contract on numerous occasions - I WILL NEVER GO BACK. VODAFONE GO TO HELL.

I was with 3 for years and then just changed over to vodafone last Feb and has been disaster after disaster.. Call drop outs, messages and voicemails received 12-24 hours late and then they cant give me a reason. You call up and wait 45 mins to actually speak to someone and also get charged for the call. Pathetic, just pathetic, wish i had just gone to optus...

I don't understand why I'm paying for a service that I'm not getting! Internet keeps dropping out, phonecalls keep dropping out! What a joke! I understand there's technical glitches but for months on end???
The thing is you can't even get a hold of customer service? WHAT SERVICE! Spent over 2hrs on hold with absolutely no results/acknowledgement/return call... VODAFAIL!
Can't wait til the end of the month when my contract is up! GONESKIESSSSS! Hello Telstra!

Woeful 3G coverage - Cabarita NSW. I am now operating on one bar of 2G cover in the very same place where I used to get six bars of 3G. Jumping thru hoops to eliminate any issues with my phone etc. Promises of call backs to advise where investigations are at - never happen. Hugely long wait times in support queues. I just want to cancel my service - nothing else. No compensation, just let mt quit!!!

And yet again 3G is down in the Sydney CBD, going on 5-6 times a day now.

Just tried calling customer care & after going through the menu i get "We have experienced a technical difficulty, you will have to hang up & try again"
Tried the 1300 number also & got the same result :O/

Ironically i am ringing as i have two weeks left on my contract & i want out as i can't get 3G reception where i am.

Not even being able to call customer support in business hours is a massive FAIL!!!

Thank god i will be rid of vodafone in a fortnight...

Service drop outs. Data drop outs. Poor customer service.
Looking after 60+ Vodafail services Australia wide and they have all had drop outs, changing to edge or gsm networks, rebooting at random - I am sick of being told that "it must just be your handset/battery/user"

i have been a vodafone customer for 15 years. I am with crazy johns at the moment. i am going to see them soon to see if i can get out of my contract. I am thinking of going with three. although i think they use the vodafone network, friends of mine are with them and have no problems. when i go out country the three phone gets service and the vodafone/crazy johns one doesn't...

Had to call to get my password reset to access my account online. The operator was very helpful although had to send the new password via text 3 times because the first two times it failed to arrive. The operator said "Normally it is received immediately" After the third attempt all three messages arrived together. Seems the delays do not discriminate against normal customers but also vodafail itself

I just tried to make two 5-10 minute phone calls to two friends, and each conversation was doubled in length simply because the service dropped out 3-4 times on each call. Not only that, when I could hear my friends, the connection was so garbled that I couldn't understand a third of what they were saying. I live in Beacon Hill on Sydneys Northern Beaches, and the connection is worse than in some of the country areas I regularily visit. I've had better mobile phone reception and connections in towns like Cootamundra or Stockinbingal than I do in Sydney - one of Australias largest cities! This is pathetic, and as soon as my contract is up, I will be switching back to Telstra.

Have tried calling Vodafone twice now (as the Vodafone website says) and after 2 minutes a recording keeps telling me that they are experiencing technical difficulties, tells me to call back later and then hangs up on me.

Has anyone else had THIS fantastically handy feature added to their Vodafone service- Vodafone has apparently decided that sometimes my phone and I need a rest from the exhausting act of taking a call, and it will tell callers that "This number is not registered to receive incoming calls. Please try again later."

Thank goodness for this little message, which pops up completely randomly, irrespective of perfect reception, phone company, landline callers, SIM cards (tried three), or phone itself (tried two), because without it basically telling callers to Bugger Off in no uncertain terms, I would be ridiculously worn out by answering calls- perhaps ones inquiring about the job application I sent in with my mobile number splashed all over it (as my laughable "contact" number), and who knows, maybe it has saved me from the horror of actually getting a job and maybe earning enough money to get a couple of cans and a piece of string and found my very own super-reliable communication network.

The really big selling point of this feature is that thanks to being untamed by the easy-fix laws of Happens-Every-Damn-Time, I have no way of knowing when I am missing calls and therefore can not answer a call with a completely clear conscience, none of that ooh-really-can't-be-bothered-to-talk-to-that-guy guilt.

It also makes it an excellent party trick to take into the Vodafone stores, winning every round of Pin The Look of Bamboozlement on the Employee, not to mention Pass the Too-Hard Parcel- after three in-store attempts at "service", each time with a different version of "we think you are an idiot, have you tried pressing the power button until the screen lights up prettily and says ON?", I have been directed to call Customer Care...last time I tried that, I spoke with a lovely gentleman who very much enjoyed practising his English with me as we traded saying my address back and forth forty times before he could verify my identity. After that, I was pretty sure I didn't want to be me anymore anyway, and could only imagine how the technical service part of the call might go...So I saved the last shred of my sanity by doing what my phone likes best- hanging up.

Calls drop in drop out reception appaling slow connection speed. I also called the hotline and was waiting for 3 hours. I pressed one for a consultant to call me back 36 hours later my call was attended too.

So.... supposing my credit/personal identification information has been stolen/bought by some dubious Vodafail employee/lackey and whatever cretins they hang with; does knowing about the Vodafail security breach via the media and _not_ going out straight away to change all of my cards, phone numbers, etc make me liable for any misuse of my personal information (such as unwanted credit card transactions)?

Cos damn, that'd make me mad.

"It looks like that we have a technical difficulty, I'm afraid you need to hang up and try again" after waiting an hour...

Be careful. A complaint to the TIO will not necessarily protect you from the incompetence of the offshore call centers who will send you to a debt collector even if you are in mediation through the TIO.

That is what happened to me this morning. I have a dispute over an arrangement to pay with AAPT whose call centre is in Manila. Two days ago I rang the TIO to say that I was worried I had not heard from AAPT and that the call centre in Manila is so incompetant they could send it to a debt collector even though it is under mediation with the TIO and it should be frozen until we have heard from AAPT.

The TIO told me that would not happen, it was against the process and I was protected.

This morning I received a call from the debt collectors Dun and Bradstreet even though it is in front of the TIO. The idiots in Manila have not a clue that this should not be done but they will send you to a debt collector anyway.

Has anyone who is before the TIO with Vodafail been contacted by a debt collector in contravention of the due process Vodafail must follow? Don't trust that the Telco's won't ruin your credit record even though you should not be sent to a debt collector while in mediation through the TIO. It happens.

I previously posted about my phone and leg surgery and the fact that I could not, on occasion, receive or make calls. Which would be GREAT if I fell down the stairs on my crutches!
Now we can all enjoy the added stress of wondering if someone is wandering around using our personal details.
Right now, I'm on hold trying to find out how to contact Vodafone and cancel my contract early. Their email form is "temporarily out of order" and you can't leave a message to be called back on the 1555 number. It seems you can post a letter to PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050.Right up there with the technology! I've turned into one of those old ladies who writes complaining letters, I'm a Vodacrone...

After being a loyal Vodafone customer for over 7 years now and not really having any troubles, i had some questions i needed answered over the phone with regasrds to billing, roaming etc. I had to call up 6 times as i was hung up on everytime i was supposed to be 'transfered' through to someone - AFTER waiting over 20 minutes on hold per call!! The waiting on hold for such a long time then being disconnected was the most frustrating thing ever!

BY WANTING TO TAKE DOWN VODAFONE, TELSTRA MOVES ONE STEP CLOSER TO A MONOPOLY. SAY HELLO TO PAYING $200 A MONTH FOR YOUR MOBILE!

My phone reception has been ridiculous the last few months. Everytime someone tries to called me it says my phone is off or out of range.
Everytime i try to call Vodafone i get a person overseas and then get cut off when they supposedly transfer me back to Australia.
I didn't sign up to deal with people overseas.. i may need to find a carrier who provides customer service in Australia.

I expressed my concern about lack of coverage in Tasmania when Vodafone approached me about renewing my contract 16 months ago. I was assured by the customer service representative that a new tower would be installed by April last year. The coverage in the state is still appalling. We also have a holiday home in Kiama, NSW south coast. I can only get coverage if standing on a stool in the kitchen. In this 21st century its just NOT GOOD ENOUGH. Speaking to a consultant in Egypt with time delay and language barrier is hopeless. I've vowed to change to Testra as soon as my contract has expried - and I hate Testra - but it has to be better than this!! I wish Apple would start up a mobile phone service provider - their after sales support is fantastic!!

my husband five months ago renewed his plan and got a new phone, since then he has had countless dropouts, no reception, it is a business phone which makes it even more of a problem. my pre paid phone also suffers the same problems as my husbands phone. oh and that dumb lara they have, i spent an hour with her last month trying to tell her "bill payment" and she goes off track, so you have to start agaian and again etc etc

we live on the northcoast of NSW and the reception is worse now than 5 years ago when I was last with Vodafail. Txts turn up eratically. Should have gone with the previous provider, O well 18mths to go.

I have not been able to send email from my iPhone for 6 months. it turns out that vodafones SMPT blocks my email. i have been trying to talk to some one at vodafone but my calls get dropped when i am on hold (because i am using vodaphone to make my calls).

Credit card numbers have been stolen from the vodafone website?!?!!? Does anyone else think this company should be allowed to operate?

I have made the mistake of going onto a pre-paid contract. It seems as though vodafone don't take my complaints seriously as they already have my business. I ve been having problems connecting to the web-site and thus e-mails, and this is the main reason I upgraded my phone to a sony xperia. I keep getting told it either a problem with vodafone 'upgrading' or my actual phone. Frequently I can't get any coverage at all, and no 'data'.

I never really had any problems with vodafone before 3G, its like they just can't handle it.

I wish i was more of a pushy person, as i find it very hard to confront salespeople with the difficulties I'm stuck with and the 1555 is exhaustingly difficult to get to someone who can help me.
The most scary stuff has been when I have been overcharged or by the wrong amount.

Unhappy,

J

My partner and i have been customers of vodafone for nearly 5 years now and you'd think after that time that you'd be considered as a valued customer.
First major issue is the reception, i have none! I am in the middle of Sydney and had to go buy a telstra phone so i could get reception. Second issue is that i asked the nice Indian vodafone lady to change my credit card details to a new card, i gave them the details and they said they had changed it for me. 3 MONTHS had gone by and i get a text (this was the only text i had received) from vodafone saying my account is 3 months overdue and was now up to $500 with 3 dishonour fees. I rang them up straight away and found out that my credit card details were my old details, that in fact were not changed as i was told. I told the Indian guy that and in more or less words was told tough! then i was inquiring as to why it took 3 months for someone to inform my account was overdue, he's reply was "you got a text"! All he could do for me is take $20 off for 1 dishonour fee.
My partner and i have 6 months left on our contracts, it can't come soon enough! in the meanwhile, we have both bought Telstra sim cards and use the vodafone on the rare occasion when we get reception!

I had a prepay phone for awhile in Melbourne - when calling Vodafail I was often on hold to speak to a human (which took an eternity)only for the call to drop out when I was being transferred to the appropriate person. Since moving to Sydney both my partner and I have post paid accounts to get the new Iphone 4. My partner works in the CBD and coverage is a frequent problem - great way to impress his customers hang up on them mid-sentence?? Coverage is an even bigger problem in our unit. I had the fun job of doing the change of address calls including being on hold for many minutes to utility companies. Once again at a crucial time in the call it would drop - very frustrating.

I've been on vodafone for almost 4 weeks and the reception is incredibly shocking. I cannot make a proper phone call even once!!!!!!!

It's driving me crazy!! I literally have to scream when i'm on the phone!!!

Watch this!!!

http://www.youtube.com/watch?v=7NZYTBSN-rg

I have been a Vodafone pre-pay customer for 8 years, until August when I decided to move to post-pay so that I could get an iphone 4. And, then, the problems started...

Initially I believe that my issues were related to my phone, so Apple swapped my phone out. The issues were fixed for a couple of days, and then everything returned to the normal unacceptable service.

My 3G is so slow I don't even use it, every time I make a call it seems to drop out or people can't hear me. Voicemail doesn't even seem to work no matter how many times I set it up. Unless I actually call 121, I will never know if I have a voicemail.

People seem to be unable to call me even if they are standing next to me and I have full bars of service.

I have contacted VFAU by email to complain about this and try and understand how they will resolve this.

My husband and I both run our own businesses. We both had our previous mobiles replaced by Vodafone because we thought they were damaged. The calls kept dropping out. The situation has got worse with both our relatively new mobiles. We now realise it's a reception problem and would like to get out of our contracts to enable us to use another carrier.

Waited on for Vodafone for 40 mins the other day on 1555 and call dropped out.
I've had at least 7 dropouts or people who can't hear me already this morning and it's only 11.40am

So frustrating. No-one can hear me. We are based in Newcastle so it's not like we're in the backwater somewhere. Unless we stand in a particular spot in our home, no-one can hear us.

My text messages are delayed for both sending and receiving. A lot of the time I try and call, but can't get through. Even if Voda become Vodafree, I'm still going to switch away because there is no phone service.

I've had to deal with terrible customer service via phone and in store from Vodafone. Plus I have not been receiving phone calls and when I do my phone doesn't ring it just comes up with a missed call message. Text messages are not being sent out...one friend got a text from me a day after I sent it.

Back to work today and four out of five calls have dropped out before 10 o'clock. This a joke, I'm canceling my three phone accounts today.

Made a TIO complaint on 1 Jan 2011. (At 3.37 pm they (TIO) numbered my complaint 11/000077, ie 77 complaints by 3.37 on 1 January, mostly Vodafone I expect.) I was called by Rex of Vodafone this am. Recorded whole conversation, in which he admitted that Vodafone have severe bandwidth problems on the Central Coast where I live, and terminated two contracts, mine and my wife's, after 7 months of 24 months. I retained the HTC Magic handsets, which we like, for $100 each, bargained down from his joke 'offer' of $250. Also discussed the fact that Vodafone were effectively committing fraud by signing up suckers, at Bateau Bay Village Vodafone shop, and over the internet, as we spoke, for a service which he directly stated to me that their system could not provide in this area.
We also discussed, for the taped record, that five of the eight accounts I have received were in error, by 70% to over 400%, always in vodafone's favour, and that it took over ten hours of my $150 per hour chargeable time to get them corrected. He had the accounts in front of him, as we spoke, and agreed that they were plainly in error, and should never have been sent.
My experience indicates that there is strong circumstantial evidence that Vodafone, as currently configured, (with misleading advertising, and admitted incapable network, a disfunctional support, service, and dispute 'resolution' system), is effectively a massive fraud perpetration system aimed at extracting money from the Australian people.

They kept me on hold (again) for 45 minutes then hung up on me.
I've given up on dealing directly with vodafone, and contacted the TIO.
There form is very easy to fill out.
I strongly reccomend anyone umming and ahhing should do it!

Apart from the Reception Issues, I'd like to point out that they have an issue with their billing that is outrageous.
If your call is dropped, and you make the call immediately again, you are charged the minimum call charge plus the flag fall for the failed call and then obviously charged again for the second call.
Unless you are on an unlimited plan, these minimum charges sometimes push your call limits over your monthly cap!

If a call is dropped and you call back the same number within seconds, you should not have to pay the flag fall.
At the same time, if you do call back the exact same number, the times should be added so that you don't pay two lots of additional 30 second blocks at the end of the calls.
Also finally, if the call only lasts for 5 seconds (failed call) it should not be charged for at all!
We are being forced to pay for UNLIMITED plans when we really cannot afford them!

i have been a vodafone customer for years also, and never have i had any problems with my coverage etc UNTIL i changed over from prepaid to plan...coincidence?...the only reason i have not YET left vodafone is because my contract is not up until next month (thank god for that) and i need to keep the number as i have had it for years. i am EXTREMELY upset at the fact there are so many people with access to my information online. yes, it might be employees blah blah but how do you know THEY are not putting it out there for the poublic - which is exactly what seems to be the problem at hand.
gotta tell you it sucks to be me right now, i have paid my bills etc and have only one month left so no point even getting out of this contract. maybe compensation to us all would be a fairer option...as even if everyone cancelled their contracts now - the information is STILL going to be there for all to see.....time to close up shop i think voda....mongrels.
i too also expect some sort od aknowgledgement that my comment has been received.
so vodafone....do you have a solution for this? or do we customers all need to band together and file a class action suit against vodafone for damages done?

is still having problems with vodafone. it went from my phone not working at all for months and now one day it works and one day it doesnt. i just think that its funny there are over 11,000 complaints and only 94 gains lol

Everytime I am ready to make a call my phone reads as having full coverage (all bars) but when I press the call button it goes down to one bar and either wont connect or when I receive a call it does the same thing. I basically have to play phone tag with whoever is calling me. The same with the mobile internet! Very frustrating!!

I'm sure I'm only reapeating what everyone else has been saying...continual dropouts, failed connections, voicemail notifications being received days late.

I've been a vodafone customer since they first launched in Australia...come the end of my latest contract I will be moving to another carrier.

What a shame that what was once such a great service and company has been reduced to where they are.

I am so disgusted by the whole Voda media atm... get your act together Voda...
I still can't get in contact with customer care after i waited more than 1 hour (5 attempts) on the phone... ****** bull**** "hangin' there - I'll be with you shortly!" - as STUPID Lara says! I am hangin.... where's the answer???????

Managed to get a $174.79 credit for data charges overseas as it was explained and roaming activated at the North Sydney store in Greenwood Plaza that calls would come out of my post pay credit then once that was used I would pay on top of that but that wasn't the way it worked. You pay for ALL overseas costs on top of you regular cap.
Well that was back in Sept and the credit was meant to be applied to Oct account, then Nov account and again Dec account balances. It's a monthly process of ringing up and going through it all again and I'm readying myself for this months call.

f*&K me where do I start??? well I will point out the obvious first, their data is seriously so fucked up that dail up internet is faster then this bullshit!!! 2nd, their customer service all based in india and most of the time they dont know what they are talking about and dont give a shit about your problem because I am sure 100's and even 1000's per day call their fuckin call centre in Mumbai, India...
3rd, this recent issue with Vodafone in the news about some security breach, seriously WTF?
I am sure there is a shit load more issues, if I list all of them I am sure I will be typing all fuckin day! fuck I hate vodafone right now....
I am currently on hold at the moment YAY! I swear those fuckers owes me approx 40hrs of my time which I have spent on hold with those sons of bitches!!!

Iphone users, are you aware that the iphones are primarily designed to work on Quad Band networks? Telstra Next G is the only quad band network in Australia. The iphone uses 3g (aka Tri band) that Optus and Vodafone provide as a back up system only. Using 3G forces the iphone to use alot more battery power to get signal.
If you're lucky enough like I was to have vodafone cancel your contract, sus out telstra, their plans are competitive with vodafone, same cost, just a little less data but your battery life will double, and even if you only have 1 or 2 bars of signal, you'll still get a really clear call on quad band!

Continually drops out, poor network coverage, poor billing arrangements

I have a mobile number with '3', which is now a part of Vodafone. I live in Macquarie Park (2113) suburb in NSW.

About 90% of the times, my mobile has Zero signal strength throughout my house range and because of this reason, I'm pissed with the problem of either the caller not able to reach me or the calls are getting cut half the way.

Its very much annoying for me since almost 2 months.

I got myself an iPhone mid 2010 - Vodafone shop in World Square forgot to transfer me to new contract so got slugged big time for data - over $300 for first bill which was only for 10 days - tried to fix over and over and over again - customer service were not only useless but extremely rude - kept refusing to help because I would not send my password through email - was concerned about security when now know there is no security anyway lol - each month they would tell me it would be fixed for the next month and was not - long story short after literally hours waiting on hold and being transferred to Mumbai etc ended up paying approx $100 more than should have due to running out of energy trying to fight. Am considering joining the class action but who has the time? This is what big companies rely on - most people cannot spare the hours needed to rectify the situation. Time is money and my time is worth something I believe - maybe I can claim by the hour for the amount of time I have spent trying to get somebody from Vodafone to take some responsibility. I had to explain to Vodafone that as where I purchased my phone were agents of the company they were acting on behalf of the company and the company was responsible for the error - how can customer service not know the basics of consumer law? Also what's the point of having phone with internet when connection drops out constantly!

I have been a Vodafone customer for over 10 years. For the last 12 months service has been really bad with constant dropouts. They blamed my new iPhone, I was unable to resolve any problems I had after many calls and frustrations with customer support at the corporate level. So I moved all our phones to Telstra and reception is absolutely fine on all iPhones and no problems since. We will not be paying our last bill and will take legal action to recover costs for failure to provide a service as per Vodafone's contract.

I'm not sure how it works but many of my messages seem to have their own agenda when it comes to arriving on time. Often when I send my partner an sms (he is with Vodafone as well) it can take half a day before the message actually arrives! It could have to do with the fact that, living in the inner city of Sydney, we have very poor reception and often no coverage at all...

I am tired of the now constant drop outs & difficulty with my internet connection & speed. I am most unhappy with the level of customer support offered. I have called 3 times now regarding the same problem & still have not received a satisfactory answer after waiting between 45 & 50 minutes for each call. Upon expiration of my contract I will be seeking a better provider.

Phone keeps cutting out in the middle of conversation then I have no coverage

on a $29 cap. went about $5 over that amount. Instead of being $34. my bill is not $49. how does that work Vodafone? not happy at all.

My wife's iPhone keeps saying "no service". She is with 3, which is now part of Vodaphone. They tell me that it's a problem with her mobile - I don't think so!

I had reception issues with 3 service at my home and work before i moved to vodafone recently. Vodafone ran fine for a month or two after which i'm having reception issues and the data services are painfully slow.
my iphone is always requiring me to turn on the airplane mode and then turn off to access the net. and no, its not my iphone thats faulty.

Hello Vodafone... can you spell I N T E G R I T Y...? Do you know what it means? It means DO WHAT YOU SAY YOU ARE GOING TO DO. That means... provide the service that you contracted to provide to the customer. Your lack of INTEGRITY is the sole reason for all of the flak you are getting on this and other forums. You are clearly in breach of the TRADE PRACTICES ACT dear Mr. Vodafone. Misrepresentation and fraud are reasons why contract parties may cancel their contracts unilaterally. I'm canceling mine. Sue me.

worst network and customer care is SO rude and unhelpful, someone please close down this company or atleast move it out of Australia.... PLEASE

VERY fustrating to know that in the 21 century in a developed country like Australia a Network company the size of Vodafone is providing such appoling service for soo long!

Vodafone & iPhone dont match

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Without releasing the personals details of others I have been waiting for the right opportunity to expose a certain event I have experienced on the Vodafone Network. Yes I have all the regular problems, drop outs, poor reception even in prime locations, connection delays and so on. But the most concerning of all issues was my recent experience with voicemail. I have been on multiple occasions listening to my voicemail box to retrieve my messages and the most absurd thing happened. I began to hear messages which had nothing to do with me, in fact after listening for a while I discovered I was somehow patched into Vodafones message server and I was being streamed message after message which belonged to almost anyone and everyone. I was able to record details of individuals, their personal lifes, contacts and who they were talking to. Everything from the average joe to local politicians. After this occurred I began to freak out, what if others can hear my messages, what if this error has occurred before. While I waited sometime thinking to myself what to do about this it happened again. Another call to voicemail and instead of my messages endless playback of message after message belonging to everyone else. This only stopped when I decided to hang up and no input controls such as delete or skip message would work.

VERY VERY VERY SCARY.

There are more instalments to this saga, including vodafone's denial and ignorant responses, unfortunately at this stage I will have to post that later.
Also want to point out, vodafone have poorly managed their merger with the three network, their reception is extremely bad when compared to both Optus and Telstra, internet service is very poor both speed and reception wise. DO NOT USE VODAFONE.

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