I am from sydney, and my partner is with vodafone... When i Call him i cant even talk for more then two mins at a time because its constantly dropping out!!! And cutting out!!!!
Im soooooo sick of it, im with another provider and have no issues, he on the other hand, not only pays more then me, but cant even make phone calls !!!
And when i send an urgent text he receives the text atleast an hr later. Vodafone is srsly a joke!

Looking for the four bars promised by the local Voda spruikers. Found one, so far, but only on a good day.

I'm in Narara, near Gosford. Was assured by the local Vodafone spruikers that this area was OK. Four bars (smug smile). Well, I'm lucky to get one bar on a good day. Are the Voda boffins doing anything about this?

3 words!!! vodafone sucks ass!!! i should have stayed with 3, another 15 months to go:(

Very poor reception in glebe

My experience was waiting 3 days (while calling customer support and visiting the store 3 times) and after 3 days being told they still can't activate my prepaid simm and don't know when they will be able to.
I went to another provider and it tools 20 minutes to activate only

Ok at home but no 3G calls or internet at Sculpture by the Sea at Bondi. Had full signal but network seemed too busy to function. Forced phone to 2G GSM and all ok.

1 drop out 2 excessive bills, $1000 + 3 inconsistent and sometimes abrasive customer service 4 persistent and multiple texts regarding my bill even though i have updated my details on several occasions 5 charges for paper bill for the same reason 6 zero response to written feedback over time 7 complex feedback processes that do not work 8 denial of corporate history 9 plans and offers that are a desperate and not convincing attempt to retain customers 10 multiple identical messages and messages from three, who are not my carrier 11 general disappointment

Worst Coverage I can get in all the areas i go.
I dont get internet connected eventhough it says 3G on the display.
Dont know what to do

Vodafone is driving me NUTS at the moment. I can't stay on a call for longer than 2 minutes without a call dropping out. This is seriously becoming beyond a joke now. Not to mention half the calls don't even connect. Just over it.

Calls drop everytime. Cannot connect. Service is completely unrelaible

I can't get any mobile internet in Sydney CBD at all, seriously vodafail you're useless.

Again, no data available via the mobile network in Sydney CBD.

I hope the Hulk doesn't use vodafail, he'd be so angry...

frustration

In northern nsw, and a week ago the lines went down for more than 12 hours!! Lastnight while I was on the phone to my partner (we're in a long term relationship which atm is long distance) the call dropped out. What am I meant to do? I can't message him and tell him what happened cause I don't have service! It was down for more than two hours. Just not happy. I was with 3 for two years with no problems. I figured since they merged, vodafail would be better. I was wrong. Also I have a long drive to my family and I don't get service for 90% of the trip. Where I did with 3. Aweful!!!!

Ah Vodafone how you've failed me.

You disappoint me with your endless call drop-outs, regular lack of coverage/service, your capacity to overcharge me, your continually broken promises, your ridiculous excuses and your magical Indian call centres.

Take ownership of your failures and quit it with the excuses.

Fail. Epic, epic fail. Seriously.

well i got overcharged $393 dollars for I dont know what seriously. they overcharge so much for texts ad all . and idk why but within the last week my excluding amount went from $66 to today, $393 when i didnt even use any extras .. or call anyone whos not on voda or 3 .. im not gonna pay $393 for nothing seriously , their receptions always shit on and off everyday and never clear and fails all the time . they need to do some serious upgrading or something and idk why im with them.. GREAT .. have another year or so on my contract with them ! FML

Im from the Hawksbury area...and i run a flower business with my family...Im on prepaid...Vodafone sent me a text saying their working on their towers for a better connection and reception..but my brother told me it only works on certain phones (newest varieties samsung galaxy n iphone ect) so i went out and paid 700 for the new samsung galaxy2.From day 1 ive had problems!!!Reception..calls only lasting minium 10seconds and maximum 16seconds!!!and the other person on the other end is talking and they cant hear me when i can them clearly.
Texts are delayed..getting texts a day later and other people i send to get them the next day aswell..anyone else get this same problem???Im losing business cause vodafone is crap and had problems in relationships cause of vodafone!!!!Ive had vodafone for years and had no problems and now i bought this new phone its hell!i know its not the phone cause my brother has the exact same problems and phone.
If they dont fix themselves,im going to change to another provider..so Vodafone you want to hurry up and fix it or you loose another customer!!!thank you Vodafail for the website n letting us say what we want..take care all..

Lines have been down for a day now.
It's so annoying i don't have any service at all and im over it!!
It should be fixed my now!!!

Billing disputes

Yesterday I was out of credit so I called to recharge. Vodafone were having technical difficulties so I couldn't recharge over the phone. I tried to recharge online; still couldn't recharge. On my way home from work, there was an incident on the train line (a tree fell on track and broke cable) and the train I was on got stranded stations away from my house. Normally I would have called a cab but I had no phone credit and only $5 cash on me. My next option was to look up a map and nearest bus routes on my phone, but alas NO CREDIT=NO INTERNET BROWSING. There were no ATMs or shops nearby so I had to walk to the next train station in the rain by following the train tracks so I could contact someone to come and pick me up. Thanks Vodafone. Today after I was finally able to recharge, the internet browsing would work for a second, drop out, not work at all for 10 minutes, work for a second, then drop out again. I think I'll be changing providers.

After the last year nd many complaints to there overseas call center nd not understanding a word they say nd very poor customer service i went to telecommunication ombudsman nd lodged a complaint nd hey presto i speak to voda resolution center nd an AUSTRALIAN nd finally got my contract not commited anymore nd put on lower plan till decide who to change to with no early ecit fees or charges...

Massive fail whale. Minimal 3G reception=lousy internet. Right now no 2G reception so virtually nothing.

Have had connection proes since day 1 of changing to vodafail back in Aug '10. I live in the St George area in metropolitan Sydney yet have next to NO service at home. If I make/take a call I have to use handsfree & leave my phone static on a table to maintain reception throughout. And 100%, that's right 100% of my calls that last longer than 5mins dropout! And tonight - no service whatsoever - been trying to call interstate family for the past 3hrs and nada, zippo, zilch - nothing!! So over it! And I have 9 months to go on my contract!

I was on the verge of leaving the Vodafail network, when my 24 month contract finally expired. However I was lured back to the dark side by one of their "retention" officers who desperately offered a "loyalty" bonus to stay with the network in return for an upgraded phone and plan. Reluctantly, I accepted, as the task of switching networks, with all its hassle was too much to bear.
So after paying the $10 delivery fee, I waited and waited for my new iPhone to arrive. .. and 14 days later it finally did! Granted, they are a bit overwhelmed with iphone 4S issues at the moment...
Next step activating my SIM- I activated it Sunday, and was warned it would take 24 hours.
I called the helpdesk on Monday night, and was told it would be activated by midnight.
I called again Tuesday morning to be told I needed to reactivate it again - by this time I had bought a hard case and the Sim was not accessable! After struggling to remove the hardcase of my new phone, I reactivated the SIM for a SECOND time, and wait once again for Vodafail to provide service...

Using my phone for business in Sydney CBD. What a joke, I'm losing more and more money by staying with these clowns. Can't even get a full conversation through before it cuts out. Vodafone's 3G is the biggest joke

Reception/service is completley unsatisfactory. 90% of aeveyphone call i make, drops out after 10-15seconds, which requires me to call back.. that call lasts about 15mins or so before dropping out again. Internet is painfully slow. Ive never ever missed a bill, always pay them BEFORE they are due. This is the service im paying for?

In my house when i get a call have to constantly hang up and then recall from outside.

vodafone checked and confirmed that there is GOOD coverage in my area. However, when I signed up for the connection and I tried on the first day there was limited connectivity. Sometimes there is full connectivity but still calls will fail to connect. There is no connectivity when in the train. Utter rubbish and money making business.

Purchased a Nokia X6 through vodafone, nothing but problems. Phone has now been returned 3 times, even gave me a new phone the 1st time, but still freezes and won't send text. Ringing customer care only fobs you to another department, left holding at tech support for 30 minutes, still no reply. This has been 3 months of constant calls to Vodafone still no resolution and no phone. I did buy a cheap $24.00 phone while X6 was being fixed and it works better than my so called smart phone. Yeah!!! Told by tech support today to return phone to store and get new phone as there are issues with this one, Not likely been sent for repair again!! This phone is 7 months old and still under warranty. NOT HAPPY VODAFONE!

I was charged AUD 195 last month on a AUD 49 plan.
They feel that on a particular day of 16th Sept I browsed my net and used upto 200 MB over the limit. They are charging 50cents per MB.
What a rip off

The company lacks no morality and I have switched.

Again, mobile data cuts out in Sydney CBD, whats the use of full bars when the network runs like a dog?

Just got switched over to Vodafail from Three. Assured the service would be better (yeah right). So far no improvement. Can't even register on Myvodaphone because their stupid website doesn't even work! Seriously. FAIL guys. As soon as my contract is up in 18 days I am going to Optus.

extremely poor reception coverage especially in south cronulla resulting in loss of data and prepaid credit

Service is worse in the last 4 weeks. 20 "CALL FAILED" and dropped calls in a row, every single phone call drops out!!!!.....on two different handsets and numbers....SMS never arrive or delayed by hours.....full signal 3G yet unable to download data and calls diverted to call catcher despite full signal....all this in metropolitan Sydney....IT IS GETTING WORSE NOT BETTER.....resolution involved customer service going on about my handset (there are 2), my SIM (there are 2) or that my area doesn't seem to have any problems. Reducing my monthly spend as a gesture of goodwill was in fact downgrading my plan with less benefits.....a smokescreen!!........I'M LEAVING

I have to pay an extra $84 for over call. In fact, I can not check my balance via 1512. It took me 2 days to check it on the web, whenever I clicked on spend and entitlements button, it went back to welcome page. I'm so angry and so regretful. Wish never been with Vodafail.

STUPID NET ARGHGHGHGHGH
ITS ALWAYS LAGGING
AND BILLED 2 gb on me even though i didn't use that much -.-
NANDA DESUKA

My mobile broadband account with Vodafone was closed 19th November 2010. I have made more than 80 phone calls to Vodafone to close account, and wasted more than 30 hours on the phone. Now I am getting NRG debt collectors on the phone to chase me. Vodafone are the worst business I have ever dealt with.

At numerous stages both yesterday and today, phone calls have been unsuccessful to connect, dropped out etc. I stood in front of an ATM for 25 minutes trying to get sufficient data coverage to transfer some money. Vodafone you are failing dismally in convincing me to stay with you as a service provider when my contract ends in 4 months. On an iPhone 4, your '850 network' still appears to suck.

Ordered a white Samsung Galaxy II on 18 September 2011. Order was processed but no phone arrived. After a week plus called Vodaphone who advised that there was a delay with the phone. Called customer service (CS)a number of times since and on 20 October (verbally and in writing) was told that the phone was already despatched to AAE but CS had not received a consignment number. Yet another call to CS last week and was told that no phone was actually despatched as there were none available and CS did not know when they would be available. At no stage has Vodaphone sent any updates to advise on delays. All contact had to be initiated by us and seven weeks later we still have no idea when the phone will arrive. This is a disgrace and any organisation that conducts itself this way deserves to fail. We understood that Vodaphone was trying to rebuild its customer base - no wonder it has to if this behaviour is any indication. If you are considering Vodaphone as a provider then be warned - you are signing up for a provider that does not care about its customers and treats them accordingly.

Been trying to call my sister (whom is on vodafone) for the past 1hr. It doesnt ring, just goes to message bank.
Mind you, my sister is in a house literally 150m from mine, and my optus phone has full reception ...... what can you say!! but 3rd world coverage vodafone! There is no point in investing $1bill in whatever it is your meant to be doing, no one will sign up!

I was on the phone yesterday for over 45min then cut off

My phone is not sending messages anymore. it takes about 7 attempts and then they send. They Keep delaying and not sending. Too bad if it was an emergency. So Sick of vodafone.

I cant believing how the hell i fall for their marketing stunt. i got that stupid 39.99$ broadband deal and guess what i cant even log in to my uni website. how good is that? luckily i m going to cancel this horrible service by two months.

one thing i always think that is, what does their engineers and development team do? ooh, sorry, i doubt they have any of them. Vodafone only have the sales and marketing and perfect lier team.

I am in Rosebery (NSW). I have not been able to access the internet on my phone for two days. I have tried to call 1555 (their Customer Support number) but after the prompts, the call is disconnected. I'm assuming it is because they are being flooded with calls and have either discconnected the number or can not cope with the amount of enquiries. Not happy.

Another thing to share - I called them last week (end of October 2011) and asked them when my contract expired. They claimed that they couldn't tell me! LOL. My guess is they know people are wanting to leave the network, so they are have instructed their staff not to provide that information. I went into a store the next day and was told it expires in March 2011, so I'm counting down until I move to Telstra.

I feel that any Smartphone that using Voda will not be Smart as basically you are unable to use the data package at all. It will keep loading loading and loading

No data coverage in the Sydney CBD again, thanks vodafail. I wonder how much data I'd use each billing cycle if you didn't only load 50% of a site before falling over. The amount of times I have to refresh must mean I cumulatively use more data than I would if your network wasn't pathetic.

I've been charged $30 extra in one of my bills. I've been keeping an eye on my usage through 1512 and online account to ensure not exceeding my plan limits..I talked to customer care and after long debate they acknowledged that they "have glitch in the Billing system" and the usage amounts sent to me was not correct, they acknowledged that..but they were sorry and "Can't" deduct the extra charges.."yes you received incorrect usage information, we had problem with our system.. but we can't deduct these charges"..What a smart business who doesn't care about reputation..really Vodafail for ever...!!!

This may be more a fail to do with the courier than vodafone, however, I ordered two iphone 4s's and both were delivered on time, but there was no id asked for. NONE. Not even a driver's license. If theyd gone to the wrong house, i could have been out of pocket severely.

Vodafone has barred my mobile because of an $80 bill I will not pay due to bad service. I have been with the company for over Ten years. I have spoken to their staff in India four times in the last 24 hours, combined on hold over an hour. All they offered was a $10 waver.

I send an enquiry through their website about my new service with Vodafone. Its really frustrating to have this kind of automatic response in RED COLOUR. They really have problem on their network that's why I complain. I was expecting they would be apologetic for that and not being rude with their RED writing. Its a disgusting level of customer service.

Vodafone response:
"
In order for us to respond to your enquiry as soon as possible, this is an auto generated email response based on key words you have provided in your email.
We hope this resolves your enquiry to your satisfaction however, if not, then please continue to submit your question and reply to the email that will appear in your inbox.
We will then respond to your enquiry within 48 hours through our email support team. "

Tried to recharge my vodafone and the web page rejected my credit card. This card is used for my vodafone bill pay. Tried again by phone - same problem.
After about 20 mins got on to a helpful chap from Mombai who advised that their credit card payment system had failed!!
Gave me an extension on the recharge date and asked me to try again in 24 hours.

Hopless service ns customer service iphone so slow and constant call drop oit and poor coverage. Tried to cancel contract they wont only offer me little less monthly or want me on new contract totally hopless service..

Recently we moved to a new home close to the Westmead Railway station and shocked to realize that we don't get signal in side our home. I really hate vodafone for their poor service.

im up in country NSW in korora and out of nowhere my fone just said NO SERVICE and has been like that since 8pm last night til now 10am this morning, have reset network settings, rebooted, everything u can think of. even in sydney cbd the 3g tends to not work every couple days. im contemplating going to telstra, but there customer service is horrible. but stil they have th best coverage, expensivest plans.

form 6 oclock yesterday my phone is now displaying the SOS message.
next the signal
i mean wtf

No mobile network data in Sydney CBD again. Looks like the network upgrades are improving the failure rate.

Vodafail the sooner you fall the better Australia will be. You've no consideration for the Australian consumer. You charge for service you can't provide and you don't compensate. The sooner the industry ombudsman needs to step in & remove your licence until you can deliver what you advertise. You say your network has been upgraded but your resolution team says otherwise....bit like your customer service hotline....transfer to many departments hoping we give up....you totally under estimate the Australian consumer

Vodafone is so useless they cannot check their call logs or phone logs. Instead they decide to run in circles hundreds of times. They never call back. They provide more than poor service. Wait times are ridiculous. Customer service team barely speaks english. If I could influence anyone who I havent already influenced to not go with Vodafone, I would influence everyone on the planet. Vodafone = ONE HUGE FAIL AS A COMPANY.

Just wanted a replacement micro SIM card for my new (unlocked) iphone...(I bought my number 8 years ago, never used PIN No, therefore I do not know) I provided the copy of my driver licence TWICE this weekend (once in the "select" Vodafone store at Bondi Junction) and once via email.....guess what..they outright deny that they have received it ???!!! (email shows up nicely in the sent folder with the attachment) it is just horrible !!!!I spent half of my weekend and I am still nowhere..Absolutely hopeless !!! Never again !!!

I am in Chatswood. I use iPhone 3GS. I've just finished my 2 long and painful year contract with Vodafone. Switched to Telstra prepaid. Telstra is unbelievably reliable. 3G download speed at least 3 times faster. Less battery consumption. With Vodafone I had to turn off 3G and use Edge to stay connected online to the end of my contract. I did not feel or see Vodafone network improve as they claim on all sorts of media.

Moved from vodafone to optus.
they are just as bad. Its been 1 week since my friend's from Canada and Russia sent me sms' each but still i dont have it.
Might have just stayed with vodafone if that was the case, cheaper for the same non-existent service.

I took out a mobile broadband a couple of years ago. Having not used it in months I decided to cancel my contract and pay for whatever was remaining. After a horrid phone call where customer service was trying to sell me other products and trying to have me keep the product I no longer wanted, I finally thought I was rid of Vodafone once and for all. 4 months passed before I actually noticed on my bank statements that I was STILL being charged for the service I had cancelled! I called back again to have this problem rectified and this time was told the money would be credited within 3 weeks! So 6 weeks later, I call back as no money has been credited to my account and was told "oh yeah, we didn't seem to have the right bank details so we couldn't send you the money" This is the same account they were taking money from! So had I not called or realised what was happening, I may not have ever seem my money again! I will now wait and see if my account is credited by the end of the week. I am not holding my breath!

Thismorning i was using facebook mobile and the phone froze up and turned itself off, when it decided to turn itself back on, not only have I lost all my contacts in my phonebook, It deleted fb mobile, all the games that came with the phone when Ibought it, all my inbox texts I cannot retrieve now it blocked all of my messages, all my photos are gone, and I cannot use the internet on my phone now so what good is the 500 megs of data usgae?....I rang vodafone to ask how to restore the phone the bloke gave me all the details I tried it and stillno joy now. So now I have to take time to drag my 5 year old to a local shopping centre to a vodafone store to fix it.. Well done vodafone Again you have proven how pathetic u are as a provider!!!!

After 40 minutes on hold waiting to talk to an Indian, I got through and was told, "Call back in 24 hours. We are having a system outage". I just want to check that I have roaming enabled as I'm going overseas tomorrow. This can't go on.

Hey everyone don't even bother being on a plan on the new pocket wifi 2... i keep getting disconnected, low reception,high reception then goes down to 2g ARGH then no network...
I should have stayed with my 3 plan 10x much faster =='' (I'm exaggerating but its still faster than vodaphone *clenches fist*)

Tried calling 10 times the call centre on Thursday 26th October and received a message re: technical difficulty with credit card system and to call back in 3 hours

Tried calling 6 times in 30 minutes today, Friday 27th October with message saying all the lines are busy and please call back

ARE YOU SERIOUS!?!?!

Hey guys, this is a copy of my complaint email to Vodafone, to which I haven't yet received a reply of course.

My complaint:

On Wednesday the 26th of October I wished to call the Vodafone help line (Lara) for assistance with my recently purchased "Pocket Wifi" device. Since my own mobile phone provider (not Vodafone) does not allow for calls to 13,15,1800 numbers, I inserted the Vodafone sim from the pocket wifi and dialled 1555. This was unsuccessful.

I then proceeded to call Sydney's head office on (02) 9415 7000, since that was the only number available for me to dial. After speaking to the operator for a short time she put me through to a call center; I assume from the heavy delay in our conversation, and by the representative's accent, he was somewhere in India/Pakistan. Initially, the person seemed keen to help me, and I was happy with his effort...though it was quite difficult for us to understand each other's English.

A very, very, VERY long story cut extremely short:

I stayed on the phone for 2 hours. During this time I spoke to 16 (that's SIX-TEEN) different people. SIXTEEN PEOPLE. The line dropped out twice, I was hung-up on after holding for 12 minutes for one operator, and even hung-up on by the thirteenth Vodafone employee, after I raised my voice to her when she asked me to verify (for the THIRTEENTH time remember!) who I was and my date of birth etc.

Finally I spoke to yet another man in an overseas call-centre, who told me all I had to do to have my faulty device replaced was to take it into a Vodafone shop. This seems simple enough, but seeing as I bought it online, I thought it was best to check before simply turning up in a shop I'd never been to before and demanding they replace my product.

So it took 16 employees 2 hours to tell me this.

Then today, the 27th of October, I visited Bondi Junction Westfield shopping-centre. The first Vodafone store I went to told me they were "too small" to help me, and had no replacement products. They advised me to go downstairs to a "3 Mobile" shop where I'd be able to talk to Vodafone workers.

I did this, and after waiting 23 minutes to be attended to, finally thought I was getting somewhere. The young man working in the shop was quite helpful and said he'd replace my faulty pocket wifi. Just when I thought this whole ordeal was over however, he informed me that they didn't have any in stock. "No problem", I said. "Just keep my details and let me know when you get some in."
To which he replied, "We're closing in two weeks, no point."

So now, on my day off from work due to sickness, I'm sitting in Mc Donalds in Kings Cross: in order to use the free Wifi: in order to complain about the fact that I have no internet.

If I don't receive at least an adequate reply, from someone who speaks English as a first language (or at all), I will destroy my product with a claw-hammer, and avoid using any Vodafone-related product 'til my dying day.

Regards and terrible wishes,

Ben.

Usually I can bare the fact that Vodafone lags two days in handing out information of my "current" credit balance, but in the past few days they have pushed it too far and have increased the period to 5 days. What's even worse is that when I go onto MyVodafone or get the text or ring the Vodafone account balance they still insist that the information is only at maximum 24 hours! I WANT MY REAL ACCOUNT BALANCE ON THE SPOT! How come Telstra can do this and Vodafone can't, it can't be THAT hard!

I dont know if any of you have a similar story, but with Vodafone (Vodafail) i wont' be surprised if others have the same story. But to cut long story short
For last 4 months Vodafone is sending me warnings that my account is overdue. When i tried to call vodafone several times to clarify the issue and prove that Vodafone is deducting payments from my Credit card and i have proof of that (SMS messages, Credit card account, bank confirmation trasnaction numbers and Vodafone "Payments recieved" emails !!) so what is happening? please someone tell me, when i try to call their billing team, i get answer from their call center in India and the guy on the phone says "Your account is overdue" and I tell him then who is collecting the money? It is going to a vodafone account, and he answers "Your account is overdue"... after all this is Vodafail the company that seems to be run by monkeys. Today i had enough and i lodged a complaint to the Obudsman. I hope that this company will loose its license to provide service in Australia, I am not sure how many more customers are getting ripped off here!!

so angry right now, im using my girlfriends internet to post this.
nearly two years since ive been with these spineless pricks... dozens of phonecalls... oh btw today i cant access my internet... my job as a human being is to warn others of this scam these pricks are selling... rot in hell vodafone

Nearly two weeks has passed and they still haven't Ported my number across to their network. I keep on getting told to wait another couple of days. Don't sign up with Voda. I am going back in tomorrow to cancel and move to someone else

For how long the customer support will continue to feed with useless statements. It's been 3 weeks my broadband traffic is not exceeding 3KBps. 28 minutes of connection and 3MB of traffic.

I called the support. The only thing they keep saying is that the coverage is good in your area - it's 3G.
There are times I want to yell at them. It's just they have been trained with the same c**p.

It's like saying that you have a large pipe. What's in it to me if it is large or narrow. IT IS EMPTY!!!!

We are not stupid, Vodafone!!!
Simply install higher capacity antennas or allocate larger quota per tower.

Dear Vodafail, can you please convince this to them?
Thanks.

Almost a month after they told me they'll send out a satchel for WiFi return and STILL no satchel but they have the hide to charge me for it... This is clearly some kind of accounting thing. Charge the amount and then not collect it.

Once again walk into Voda shop in Hurstville no customers in the store
Walk up to the front counter 2 people are there one playing with an Iphone and the other talking about sending emails,
I was there for about 5 minutes and nothing still playing with the Iphone and the lady was talking about what she did on the weekend,This is the second time I have been in that store and this has happened not only to me but I seen this happen to a few other customers as well, If I was the store manager I would fire both of you,Hopless just like there network walked strait out of the shop Freaking hopless give someone else your job if you dont want it lazy wankers

I called to cancel our contract with Vodafone after finally getting fed up with coverage issues all around Sydney, particularly in the lower blue mountains and after losing my 2nd $10,000 contract for work due to voicemails being delayed over a week...

First Call: July 2011
Spoke to lady in call centre (name withheld) regarding cancellation. Long story short, she will send out some bags for the current iPhone handsets to be retrieved and when they are received at their centre, they will waive the early termination payment and send us a bill for what is left owing.

What happened... Very little, in fact NOTHING!. No bags sent out. Next month... another bill.!!

Second Call: October 19th

Called to remind them about bag and query why it was sent to NRG debt collectors with an amount we have no record of. No real sense made here and my wife hung up after 45mins of going no where.

Third Call: October 26th

Called to as about what was going on and put in a new request for the bags. guy was helpful. He put through the order for the bags and said they will arrive in 5 days or so. GREAT. Asked him what to do about NRG, "Just call them and tell them about our arrangement." No problem.

Called NRG... they are just interested in getting their money and said that we need to call Vodafone regarding any amounts that have been revised.

Called Vodafone back to get the revised amount after the phones get sent back and to get the account back from NRG.
Basic customer service could not help so tx me to other dept.
He said that the account was sent to NRG in August, a month after I asked for the contract to be cancelled. When I asked about the other $1000 added on the NRG bill, he said some was commission and some was a early termination payment??? I said that it was waived and he said OK.

I asked him to pull the account from NRG and to forward me the amount left outstanding. He cant do that until he gets the phones back. So when/if the bags get here, we will see.

been on phone trying to get through since 7.00PM (it is 10.35PM and still no joy)

3G connection is so slow it's unbearable.

Live usage detail on Vodafail website is a big joke. At the time I wrote this (25/10), I checked MY Account section on Vodafail website & guess what? Only see usage detail up to 20/10 which is 5 days ago. Vodafail states clearly on their site that it should be up to 1 date old only. In my case, it's 5 days old huh?

Damn you Vodafail. For now I am stuck with you cursed company cause all my family members are with 3 (need to call them for free).

I purchased a prepaid pocket wifi 3 weeks ago but until now I still haven't received it.

And I have talked to the sales team for almost 10 times and it keeps terminating itself

My sisters 3 wireless broadband on Saturday said "connect to international roaming, additional charges may apply" normal internet wouldnt work at all so she pressed ok (without asking me if its a good idea). last time i checked, Wollongong is in Australia, i dont know what sort of bill will eventuate soon. If $0.01 extra, ill cancel her month to month payment and go else where as this could be the start of a long troubled time with them.
Could this explain everyones excessive bills, they change your connection to international roaming / calls .... who knows.

Bought the iPhone 4S, migrated from Three to Vodafone, 3 days later still 'No Service'

No network data in Sydney CBD. TIO to th rescue soon.

i am on vodafone's so called $29.24/ Mnth Cap. i have used extra $ 17.6 in Oct. 2011 month because there was 4-5 days delays in the balance updates. i always check my balance so i dont exceed my limit but vodafone is very unreliable. vodafone is unable to provide a real time balance but never late in charging extra usage to the customer. i have also signed for balance alerts but this does not seems to be working! did not even receive a single alert. i have neven seen such a bad customer service with a telco company.

I can understand the odd delay of a day or two occasionally, but the useage updates have been lagging for some time - recently 4 or 5 days seems to be the norm. I do keep track of my useage myself, but it would be nice to rely on Vodafone's info, particularly when billing time comes up. Am I whinging unnecessarily??

Just been on the customer service line hold for two hours, due to not being able to access data for the past two days, finally got hold of someone who informed me that the entire State of NSW has no capability to access data coverage, they've known about it for the past 48 hours but can't give any indication when the problem will be resolved.

So all of you in the same boat save yourself two hours on hold because thats the situation as it stands

I am currently trying to transfer my mobile number from my prepaid account to my new postpaid account. I thought this would be very simple as both accounts are with Vodafone. I just spoke with a call centre worker and it was so frustrating. He had a strong accent so I had to keep asking him to repeat himself, plus he couldn't understand me and kept asking me to repeat myself, then he said the line was bad and he couldn't hear me (I was calling from my Vodafone mobile!!!)

After a while, he told me that the account had been transferred from prepaid to postpaid, but the way he phrased it made me think that he had just converted my prepaid account into a postpaid account, rather than transferring my mobile number to my existing postpaid account. The call cut out before I could clarify this with him.

I am really frustrated - I understand that Vodafone uses foreign call centres to keep costs down, but onshore centres would be so much better. The most important thing you want out of a call centre is ease of communication between the call centre employee and the client - onshore centres would help with this.

I just got my iphone 4s last friday. And i was informed that it will take max 3 hrs to activate my connection. So im very exited went home set up d itunes and called the vodafone to activate my sim. Theres no one to talk but computer asking for the sim number etc. So i provided what they need. Here comes saturday, i waited till 12nn no activation was made. Called the customer care took 46mins and still my sim not activated. Called again at 2pm took me about 30mins wait to talk to someone. Still ask me to wait for couple of hrs to activate my sim. Called again at 4pm the computer said they will call me after 30 mins. Called again at 7pm finally i talk to someone again and they told me that the activation dept is not opening until monday. Now sunday morning i got the call from vadafone (the 30 mins wait they said from sat) and they said vodafone is actually experiencing technical diff. (oviously!)
Now my concern is this. How can i use my phone when they cant activate it. Why did they disconnect my old line when they cant give me new one. What if ders emergency call from overseas that im not receiving. Its been already 3days i cant use my number.
I just want to return this iphone 4s and just void the contract and give back phone line from 3.

Many thanks
Aaron

No reception no mms no internet

Requested 3G modem stick for coverage in my area (900Mhz) but was sold a 2100Mhz modem, that takes me through GPRS 2G network. The stick was purchased today, and i phoned the store back this afternoon, and was told they don't have 3G 900Mhz modems. According to the coverage map's page, all regional area's (including where i live) uses the 900Mhz frequency (Iluka, NSW).
I was told because of the store's policy, i will have to take the matter up with Vodaphone Customer Care, my response was that i will be back to pay the store a visit tomorrow.
What is it with this mob?

My Internet and phone calls keep dropping out so I have to keep cAlling customer service and be put on hold for hours then they tell me my bills over one thousand dollars when it only rose so high because I have to keep recalling and reconnecting to the net my phone freezes also and they do nothing to help just put on some random from overseas who tells me Theres nothing they can do
I will never ever ever make the mistake of getting myself in a vodafone contract again.

this seems to have deleted itself from my earlier post somehow.............
my experiences from vodafone filmed for all to see.
http://www.youtube.com/watch?v=SybJwg7Pg5k

i live in Westmead , and cant make calls from my unit, this afternoon i stood in front of the Westmead hospital and my calls all dropped out.
Im over it no one can call me or on rare occasions i can make a call. Im trying to run a business and have little chance with this usless service.
Most of the time now i call using my old land line with telstra

Same position I was at the start of the year. Very poor coverage and my phone always seems to be 'searching' for signal which is can never find. I have to turn my phone off and on again. I got a new SIM card from Vodafaila and it hasn't helped at all.

I then went to pay my bill today which pains me as I'm paying for a rubbish service adn was told that a 1.1% surcharge has been put on - why are they charging this on normal transactions.Not happy.

Have been with vodafone for years and with a hesitation took another contract with them due to loyalty. When I first started using vodafone they were the best provider on the market and coverage was second to no other company. Customer service is still of an exceptional level within vodafone and for that they should be proud...mind you, someone has to hear the heat and anger of complaints and unfortunately that is your customer care staff and they deserve a payrise for patience!!
My screen again displays NO SERVICE...this is an ongoing issue and as for paying an extra amount of money for internet usage I shouldnt bother because I can never get coverage!! Which is in itself infuriating since I purchased a top of the line phone via Vodafone contract so I could have the internet/work in my pocket...HA!!! Epic Fail!!!
When sharing my frustration my local vodafone store told me that it was the handset creating the service issue....strange because the HTC Desire is a vodafone promoted phone!! Another Epic Fail and frustrating point!!
Im close to certain that my phone would have network coverage if it were necessary to text me a payment reminder, actually...it does because I always get reminders, why you ask??? I have no problem paying for a service but it leaves a real bitter taste in my mouth when I have to pay vodafail $79 a month for no service other than apologetic custormer service, so they wait :(

Lack of coverage with the usual lack of support or insight from Tech's

New phone new network to vodka fail and worse coverage than previous provider 3 whom I've when with for many years with never any issues

I can't keep a constant connection it keeps dropping out.
I've been told Vodafone have some tower issues but keep telling me the problem is my end but if I drive to another area and connect to a different tower i have no problems. Please just fix it or i'll have to change carriers.