My iP4 is ALWAYS 'Searching...' mode when I need the phone most. I'm in Glenfield and Villawood most of times because of Home and Work.

I've rung up Voda and their excuse is their doing maintenance work on the antenna's. That was 4 weeks ago... they're still doing maintenance work even today? Load of crap I say.

Trying to get a hold of a "real" person takes ages, although Lara is real polite but sometimes doesn't listen.

Anyways.... AAAARRRGH!

I feel like I'm only allowed to talk for two minutes before the phone drops out. Service is shocking. I'm so frustrated with Vodafone. How am I suppose to do business like this?

I've been with Vodafone for years. Never had a problem using an old school phone up to about 2007, then upgraded thru work to a BlackBerry. Intermittent issues commenced then. Work account was moved across to Optus earlier this year, so I went back to Vodafone for personal use as I can only get thru to my brother who lives overseas via Vodafone. From day 1 with an HTC Legend I noticed huge delays in data download and, when in the US for 4 weeks in September/October, noted an almost constant inability to detect Wi-Fi. No noticeable improvement when I got home but thought this was the phone, rather than the network. So I called Vodafone and, after waiting on hold for 56 minutes, finally got thru to someone - yes they were in India, but he was very nice and very helpful. With hindsight, they obviously knew of the issue by then because he was very specific in asking me if I believed my complaint was with the handset or the network. At that point I still thought it was just the phone, based on stuff I'd read online about the HTC Legend. So I got my iPhone4 and could hardly believe it when I realised that the situation was even worse! It functions slightly better if I turn 3G off, but that's kinda defeating the purpose with an iPhone and the improvement isn't all that significant anyway. All of this in the knowledge that I'm paying an extra $32 a month on my contract for the so-called 'upgrade'. So after their CIO announced in the press some weeks back that there were indeed issues and that the company should've acknowledged them sooner, I sent them an email asking why I should have to continue paying the additional fee on my monthly contract when the problem was clearly with their network / coverage all along and was probably little or nothing to do with my handset. The reply I received? A copy-and-paste reference to how I can upgrade my contract. Top marks to Vodafone for correctly interpreting a reasonably simple email question...not! I understand they're probably getting smashed by this issue; I also understand that Telcos worldwide are struggling (to some extent) under the weight of massively increased Smartphone uptake over the last 18-24 months. In the end, as the consumer, that isn't my problem. To my mind it's a fairly basic equation in a fee-for-service industry: provide full service = charge full fee; provide partial / intermittent service = charge partial fee. It's that simple!

I cannot get reception in my house

I don't have a doorbell, and rely on my phone for any visitors to let me know they are here.
Often I get messages up to hours after someone has sent them, or they call and it says my phone is switched off or unavailable.
No, it's sitting on the desk showing full battery, and decent vodafone coverage. Yet calls still never come through. Most of my friends know that my mobile is completely unreliable now. It's back to rocks on the window to let me know they are here!

When I'm on the phone the calls drop out, sometimes every few minutes. Annoying!

I've tried calling the Vodafone help line and emailing, but no response, or I get the shits with an hour or two of "Hang on in there, we'll be with you real soon"

I've been a long term customer of Vodafone but it really has degraded badly in the past 12 months to the point where our whole family is thinking of making a switch.

I'm using mobile broadband of vodafone for couple of months. To tell the truth, the performance is awful even I live in suburb's center. Sometimes I can't even connect to the internet which makes me extremely angry. Probably I won't stick to the vodafone any more and change my mobile broadband company.

My phone cuts out in the middle of phone calls and other times it doesn't

Barred my phone after they have been double charging me.
calls dropping out.
no service at home or at work.
sms comes days later.
no one answers there service calls.
the call center in india dont understand how to read the vodafone bill and are hard to understand.

How come I'm the only person on the train who can't use her phone when everyone around me is using theirs?

Paying for service I never get - have tried to get email set up, facebook, and bluetooth in the car - all set up? Yes - for about a day max. I have stopped contacting customer service because I haven't got the time to spare - can't wait till the contract finishes and then its au revoir Vodafail - its not been good to know you!!

i am in no mess...been with VODAFONE....not VODAFAIL/VODAPHONE!!! for 14 years and still am....and have had no problems....have the HTC desire, is a fast processing phone with of course the back up of the network. Honestly, i think it is hideous and people try and whinge about everything. Yes they are in India, However ever time i have spoken with them about an issue/enquiry they respond well and on time. Yes they make you wait, but how many of you are calling cause you actually have a fault or just wanting to be a sheep and join the rest of the clan....

Watching you on today tonight made me laugh. Yes you were on hold for a long time but honestly... did you not know how to put the phone on loud speaker and actually do something constructive with your life then sit on your ass making a website about a company that is updating towers to benefit everyone.

They have 332 million people over the world for customers....GO TO TELSTRA AND PAY $60 FOR 1GB for your internet and stop complaining....
Vodafone has the money to back them up....HOPE YOU DO!!!

SHARE MY PAIN? PAIN IS DEFINED AS A SYMPTOM OF SOME PHYSICAL HURT OR DISORDER NOT WHEN YOU CANNOT SOCIALISE FOR 10 MINUTES MATE! THERE ARE MORE IMPORTANT THINGS IN LIFE, PEOPLE WITH REAL PROBLEMS....STOP OBESTY AND GET OFF YOUR ASS AND VISIT THE FRIEND!!! NOT SMS THEM!

THANK YOU....AND HAVE A NICE DAY...

Myself and my partner are both on the Vodaphone network, my partner has Cancer and many times we have not be able to receive or make calls. We have had a friend drive over as he thought something was wrong. It was we were not receiving calls.

vodafone has charged me for something i havent even used and plus now they have sent it through to the credit company and now i have a mark agains my name. they are claiming i owe them $2000 and mind u i donr even have the shit they think i have... I have been on prepaid vodafone and i never got servive and all my message would come through a day late. I will never go back to them.

I live in rural NSW, Port Macquarie. To get any sort of reception from my vodafone I have to walk upstairs and out onto the street,even in rain! We don't even receive calls or messages in our house! My family all went on vodafone so our children in Sydney could contact us and we them. The calls drop out continually and frequently we can't connect with each other. There have been several occasions when my children just couldn't contact us in an emergency. It is a total failure.

vodafone has charged me for something i have even used and plus now they have sent it through to the credit company and now i have a mark agains my name. they are claiming i owe them $2000 and mind u i donr even have the shit they think i have... I have been on prepaid vodafone and i never got servive and all my message would come through a day late. I will never go back to them.

They have been hiding behind a PR wall for to long.
My phone cutts out during the call where ever I go in Sydney.
They have refund me for 3 month but is that enough.............

i have a phone for my bussines and at one stage my phone wouldn't work for about 3 days that happened about 3 times in 1 month, and the service is unreliable, and the bills are not sent out on a regular basis then we are sent text messages about late bills

Constant drop-outs, redials, barely hearing the other caller, messing with my business. Its embarrasing when potential employees are calling for jobs and I can not even hear them speaking. Extra costs on my bill due to the reception and reCalling people. Half the time the areas I am in have no service at all and i am in the Sydney Metro Area. I am locked into contract so they have me stuck!!!!! HATE HATE HATE HATE HATE

Need I say more?

Signed to Vodafone because they had exclusive on phone, but
1. Get hardly any service,
2. Calls drop,
3. Sms take hours to go through, (and come back)
4. Calls to 1555 are 3 hours long, go around and around being transferred from one department to another, and are an exercise in futility.

Vodafone has setup their entire operation as a stooge to deny problems and annoy customers with wild goose chases "you need a new sim", "you need a repair on your handset", we will do a coverage/network check" all for the sake of delaying the inevitable, and in the meantime for inconveniencing the customer who not only has to put with crap network, crap service and lies, now has to jump through paper hoops merely to entertain the Vodafail torture machine.

I saw this crap on today tonight last night. Hahaha u make me laugh. U must be the biggest no life no hoper to actually build a website like this. Nothing better to do with your time. You're just a hack going nowhere in life. For the record I don't work for vodafone, I have no problem with them but I know for a fact that when this storm in a tea cup blows over, You will be sued. Hack

Receiving picture messages days after they are originally sent.
Being on hold for over 4 hours once till battery ran out.
Paying for international roaming and not being able to roam.
Frustration with customer care service

I have had a Vodafone USB modem since August 2010 and have not had decent connectivity (certainly couldn't download anything) and it has progressively gotten worse! I now have NO connectivity, have reloaded the sofware, got a new SIM card and yet it still won't connect! Tried calling them but have to be onhold for 30mins+ so gave up. Rang from office but since I'm not in front of my computer they can't help. I just now want to get out of my contract and get a pre-paid plan with someone else... so fed up! such a shame b/c I've been with Vodafone for mobiles for 10+ years and haven't had problems until now!

When a company reaches a target and the managers CIO ect..... have met the target why do they have to care ? they have the money in there pockets and saved large amounts of money by sending there call centre overseas, You all think this is a loss and complain but they dont really care, They have made there $$$$$ already bought there houses cars holidays ect......, In this world of today its all about money and what you can get out of people, The world is changing due to high interest rates cost of living ect..... For the person that works 9am to 5 am For get it your screwed, Its not like is used to be how do you think people get rich ? think about it, They will just do the same again Do you think maybe Vodaphone CIO or manager worked for OneTel ?? remember that company, See Australia have human rights and rules ect about customer service bla bla bla why do you think there call centre is overseas in a country like india no offence to them but think abbout it Do they know about our law ? Do they know about TIO ? Do they Know about ACCC ? I dont think so Now if this was in Australia I think the issue would be dealt differently I know there is an office in Tassie but the call centre is in INDia work it out GUYS AND GIRLS

sms messages comimg through hours and even days later
calls dropping out constantly.
full reception but can not make or receive calls
i live in the cbd and constantly have times of no reception.

I am stuck for another year in a contract, with no reception in most places in my town, reception goes from full bars to no bars at the same time, I get error messages everytime I try to call or text, my messages sent or received come days later, my voicemail also comes days later, example my friend asked me out to tea I got the message 3 days later, when i have broken down i have had to walk kms to get reception to call nrma only to be cut out in that reception spot 3 or 4 times therefore costing me more having to go through the whole process everytime, I have tried calling many times to complain only to speak to someone with poor english who i cant understand and reception will cut out so i give up, I am waiting for my contract to finish then i will be taking my buisness elsewhere. Not happy at all :(

No Reception and when I do have reception no one can still call me. Calls drop out every 2 min and delyed sms. Very bad service when you call vodafone.

constant reception loss even when outdoors. the fact that on some bills, i get charged for numbers i dont call, and the free calls get charged also..!! i cant wait for my contract to end, im going elsewhere, ive been with vodafone for over 10 years, and its just getting worse..

i tried to activate my sim for the past month and it wont activate...i've bought many different sims and i've been to countless vodafone stores around my area and the results are the same...everytime you try to active this pops up:

Sorry for the inconvenience

- There has been a communication problem and your request has not been processed. Please try again in 10 minutes. (Error identification SAM-{0}). Click here for more detail.

To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine

To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine

Many people are leaving or have left Vodafone already.

Strange thing is, with call volumes down, the network still doesn't work.

I also wouldn't put it past Vodafone that their plan was to actually get some of their customers to leave so as to be able to better service the remainder. Vodafone would still win due to break fees.

But I don't think they counted on all this publicity.
Oh, to be a fly on the wall of the Vodafone CFO's office. With all these people leaving, the network upgrade will cease to generate a viable return on investment. Contingency should then kick in leading to a cancellation of network upgrades. This will leave everyone in the same mess.

Perhaps Vodafone is on the way to a spectacular public failure?

To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine

can't believe how i cant get signals, have to redial often and the calls don't connect or they just drop out. So frustrating. If I knew i never would have signed with Vodaphone but would have paid more and gone with Telstra.

Purchased a Vodaphone $65 plan and $15 phone plan on 24/12/10. I was not made aware of any of the network problems Vodaphone are having, and I feel I have been misled by this non disclosure. It is now 29/12/10 and have already experienced failed reception in Jamberoo and Shellharbour. Is there a cooling off period that would allow me to cancel the plan with no firther costs. ?
I would be prepared to pay for the IP4.

If people pay their Vodafone contracts monthly, for a deal that is not fit for service, then they should open an account with another service provider and refuse to go on paying on their unconscionable Vodafone contracts (except for the bit that covers the hardware, if any).

There is safety in numbers, if a few tens of thousands of Vodafone subscribers did this.

If Vodafone pursues all their defaulting customers then they would choke any small debts tribunal for years to come and get ongoing bad publicity.

Upgrading to a new mobile I was convinced to sign up on a plan giving me $700 in calls plus 3gb data, great i thought more than enough. Well it may as well be $3 and 3kbs as I can rarely access the internet if I do it's slow, calls are forever dropping out and I receive text's 3 day's after they were sent. Not to mention the coverage which is poor, especially frustrating when someone standing next to you on another carrier has full coverage. All this and I live in the modern city of Sydney, I gave up trying to use my phone in regional NSW

Calls in my area continually drop out, i receive Voicemails up to 1 day late and to top it off, i just called Vodafone from my mobile and guess what... The Call Dropped out....

Drop outs galore and it can take 3 to 4 times to actually connect to make a call

Sydney M5 tunnel does not work. I am all over different parts of Sydney everyday and I would drop out a least 30 times day not professional when clients are on the other side. I also have a 3 phone for personal it works very well. I know 3 and vodafone use different networks maybe they should use the 3 network as part of the same company.

mainly drop calls, not able to make fone call first time, 9/10 times have to ring second time to reach person, data transfer very very slow, keep getting errors...and so on....

dropped out three times ringing customer care/complaints
sick of connection error

I have a Pocketwifi device using the Vodaphone mobile Internet service.
Using the device in the northern suburbs of Sydney is almost totally incapable of accessing the Internet. This morning I spent 90 minutes attempting to send an email and access thiss website to vent my anger. I gave up and connected to the internet with my girlfriend's mobile Internet which is provided by another telco.

My diagnosis showed that Internet access was not possible when the Pocketwifi connected to the 3G network, but a slow connection was possible when connecting to the "H" network. I spent 90 minutes recycling the power to the Pocketwifi, moving it around the house to a better location, watching it connect then disconnect, switch networks and so on, but was still unable to send my email.

I am now considering a request to cancel my account. The service is totally useless.

My experience with Vodaphone is good. No carrier has full coverage, its all down to geography (and man-made structures). The frequencies used for mobile phone communication are high and only good for line-of-sight or near line-of-sight contact. Lower frequencies cannot be used with small devices, the antenna would be too big. If you move as you call (that is what you want to do) you may move to a dead spot (shielded by geography or buildings) and your call will drop out.
Batteries going flat is not a vodaphone fault, they do not make the phones or batteries. I have a vodaphone pre-paid service and a vodaphone pocket wifi modem, they work well.
There are only three mobile phone carriers in Australia, Vodaphone, Optus and Telstra, choose one with the coverage you need - if you can.

When signing the contract Vodaphone promised very broad coverage outside Sydney. When this failed realize Vodapohone's off-shored call centre said "when coverage fails call us and we will check" (Dahhh!). They promised if it got no better we would be let out of the contract. After more than a year of complaining, instead of letting us out of the contract they dropped the rates from $30 to $20.
Never again thanks Vodaphone, at any price.

every time i use phone if i move slightly call drops out; the most i can talk for at a time is 2 minutes then i have to call person back - reception is poor; line cut out is continuous - i complained to a vodaphone customer representative at my local shop whom asked what area am i in? i replied "what has that got to do with it, fortunately i have a life and i don't just stay in the one area" he then advised maybe it is my sim card and did give me a new one - mind you i only had the phone for 2 weeks at this stage - anyway new sim card makes no difference at all - the only consulation that i give myself is that i have signed up to their infinite plan (unlimited calls) thank god, otherwise i would be in a real mess having to ring people back up to five times at least just to make a quick 5 minute call - prior to signing up with vodafone (carrier which i have never been with before) i was with optus - regret deeply signing over now - i should have waited a couple of weeks because optus have same deal with same phone that i purchased) but now i am locked into a 2 year contract - it is getting to the stage that my friends and family groan when i ring them as they know i will have to keep calling back constantly just to talk

My home is out of range so I only use my iphone for internet connection (ie emails) and cannot make or receive calls. Away from home my calls regularly drop out or I lose connection and can't make calls. Hopeless.

Calls dropping out - some of our phones cant even receive calls for 5 or 6 attempts - shocking reception (especially if you go out of town)
The most efficient thing Vodafone have done is disconnect all my phones on a business fleet due to an overdue bill (only 10 days over) even though I have had a very good payment record for 3 years. No phone call to follow up why they just disconnected the phones. I'd love to jump ship but I'm stuck with them for another 12 months.

i am costantly having problems with coverage as in phone showing full service but can not receive or make a call at all, have tried for 2 days to get to customer service , and result was they think there was a service problem and they should be working on it and to see how it goes in a couple of days (in other words she had no idea and i think she was speaking english just not very well at all , a complete waste of time) i called into a vodafone shop 3 times now and all they can say is they are having problems with there own phones and vodafone should be working on it. does vodafone even know that there is a problem as not one of the people i contacted bothered to look it ut or report it , just tell me they should be working on it, i have purchased a cheap telstra next g phone as a back up as i manage 2 bussineses and have to be contactable at all times as 1 is related to 24/7 air medical support.typical vodafone suck you into a plan then offer no service, maybe i should open my own phone service i do not need any service,equipment or even phones or coverage and still be as compedative as vodaphone is but just honest up front and tell you that you will not have any service but i should be working on it.

I thought hey i may as well watch the the 3rd test of the ashes on my i-phone at work instead of listen on my ol transistor :)

Remembered hearing heals during the 2nd test say watch the ashes live for $2.49 on your mobile :) why wouldnt you at that price?

All i can say is thank god it only lasted just over 3 days coz 4 days later, i got a txt saying "that due to high usage not covered by your plan, services are temporarily suspended, please call 1300305522 to discuss options" aye what, i then call this 1300 number and find i cant call it because im currently serving a suspension! so i then jumped on the computer to find out what the story is and find im up for $736 :0 for watching the aussies whop the english, mouth falls on floor so i ring the 1300 number from my wifes mobile and get put on hold then redirected and then the call drops out, so i ring back and ask if this number is costing me more cash and they then give me the secret 15 something customer care number which would have been the best number to give me in the 1st place :( so i then ring this number and get passed from person to person explaining my dilemma and repeating my 4 digit pin pass over n over! then i get the person thats going to help me, i tell my tale of horror again! she then says as a one time act of good faith we can cut the bill in half and give you back 500mb's! i asked wouldnt it be a fair thing if when my just over 2gb usage was up that a reminder txt should come thru telling me that im about use a good part of a weeks wages to watch the rest of the test and that if i was going to spend $736 watching the test id have grabbed a flight to the wacca and watched it live!! She then told me off for not checking my usage every 2nd day and to be careful watching the cricket in the future! i once again explained that it had been a total accident and that id never have watched if it was going to cost me even half of what it cost me and that i felt i had been fully takin advantage off :\

Then was put thru another two operators repeating my pin and story to each before they lifted my suspension :(

Has anyone else been thru this horror of watching test match cricket and getting slapped with a massive bill that could have easily been avoided with a friendly reminder from vodafone that your agreed usage have been reached/exceeded?

I thought hey i may as well watch the the 3rd test of the ashes on my i-phone at work instead of listen on my ol transistor :)

Remembered hearing heals during the 2nd test say watch the ashes live for $2.49 on your mobile :) why wouldnt you at that price?

All i can say is thank god it only lasted just over 3 days coz 4 days later, i got a txt saying "that due to high usage not covered by your plan, services are temporarily suspended, please call 1300305522 to discuss options" aye what, i then call this 1300 number and find i cant call it because im currently serving a suspension! so i then jumped on the computer to find out what the story is and find im up for $736 :0 for watching the aussies whop the english, mouth falls on floor so i ring the 1300 number from my wifes mobile and get put on hold then redirected and then the call drops out, so i ring back and ask if this number is costing me more cash and they then give me the secret 15 something customer care number which would have been the best number to give me in the 1st place :( so i then ring this number and get passed from person to person explaining my dilemma and repeating my 4 digit pin pass over n over! then i get the person thats going to help me, i tell my tale of horror again! she then says as a one time act of good faith we can cut the bill in half and give you back 500mb's! i asked wouldnt it be a fair thing if when my just over 2gb usage was up that a reminder txt should come thru telling me that im about use a good part of a weeks wages to watch the rest of the test and that if i was going to spend $736 watching the test id have grabbed a flight to the wacca and watched it live!! She then told me off for not checking my usage every 2nd day and to be careful watching the cricket in the future! i once again explained that it had been a total accident and that id never have watched if it was going to cost me even half of what it cost me and that i felt i had been fully takin advantage off :\

Then was put thru another two operators repeating my pin and story to each before they lifted my suspension :(

Has anyone else been thru this horror of watching test match cricket and getting slapped with a massive bill that could have easily been avoided with a friendly reminder from vodafone that your agreed usage have been reached/exceeded?

Christmas eve I had 14 dropped out calls and had several pic messages sent to me and as of 0800hrs on 29/12/10 I still havent got all of them!!!

Vodafones biggest failing has been to close their Australian call centers and relocate them to Mumbai in India. The wait times are unbelievable, the customer service standard and knowledge of the people there is very very poor. Customers need to talk with someone they can understand and with someone who can actually work through to a solution, if there is one.
The Vodafone network in Australia has been undercapitalised from day one. They should spend more of the glitzy corporate advertising budget improving their network capacity, coverage and performance for their customers.
The bottom line is that I will never deal with Vodafone again.

My pain is with 3 who I believe shares the same network with Vodafone, and from what I heard about Vodafone I can assure you that 3 has a failure customer service as well if not even worse. I feel with you all and good on you.

2.5 hours on hold to be told the department i was trying to reach (customer care) was now closed (they were open when i started calling at 7.30) and that someone would call me back with in 24-48 hours. 2 weeks later still trying to get through and no one has called me back.

Today, the 29th January 2011, at 6.45 I recieved a Christmas message from my friend sent to me on the 25th December 2010, Christmas day, 4 days later, sad because I miss a lot of messages from family and friends, and mostly my calls on my mobile telephone are dropping out...cannot keep up the wasted credits,,this is not the first time my messages come late, most times i have to dial my voicemessage bank 2 times to get old messages,, its driving me crazy, and its embrassing,,,,

We suffered for over a year. We couldn't call each other due to poor reception at home or even out in street. We received texts after several hours. We never knew if texts we sent reached destinations. We suffered because we are trapped in 24 month contracts.

Must be due to this site that for the first time in over a year, we have 4 bar signal inside home. Thanks to you for your efforts.

Blaming phone attendants and company employees is unfair. They are paid to follow instructions and script. Problem is with the company itself and its attitude towards customers. This company has too many customers, too many, so many that they do not care for unsatisfied customers. This is my personal opinion.

Thank you for giving us a voice. God bless you.

I am missing calls, calls dropping out, voicemails arriving days after they are sent

My partner and i both vodafone and it like we live in a black hole so we thought! they told us it was our handsets we said no we have tried new handsets, they then said it was our sim cards so we got new iphone's which came with micro sim. after getting up them via email telling them we just just signed up for two more years for a service that didnt work we got a reply saying we needed to change settings on phone from a 3G Service back to 2G. While this worked to a degree.... we now have reception and can receive calls but any data download is a total joke. we live in sydney so there one should be no excuse for the poor coverage and two so pist i now have two more years with a carrier that is unsatisfactory!!!!

I was in eugowra last friday and had no reception at all. And when I try to ring vodaphone I wait at least 30 minutes

i got sick of waiting for over half an hour on the phone many times and gave up and went to optus.

i lost my number because vodafone have recorded my and hundreds of others dates of birth wrong. we changed from their network to optus network though savvytel.

I joined Vodafone in April 1996.
Yes Vodafone not a reseller. A reseller is a company like Crazy Johns.

All the handsets I have used on Vodafone have been made by Ericsson or Sony Ericsson.
The Sony Ericsson I use now is a W890i

How would anyone know if hey missed a voice mail message?
Your bill will list diverted to voice mail for some calls.
If the call length is only a few seconds, this means the caller ended the call without leaving a message.
I do get them.

I have tested receiving a text message sent to me from a Telstra next g phone.
The text message was received a few seconds after it was sent.

The thing I hate Vodafone doing is having a $2.20 charge for sending a bill in the mail.

No reception in my house, every time we need to make a call, we end up at the balcony in front of the house..... its hard at time because it will be either raining or we freeze to death lol, and we always try to explain it to Vodafone, they will check network coverage and always say its fine in your area (Fairfield East NSW), yeah right, your not the one who is going out the front on rainy days and freezing... i also had a little head ace a few weeks ago, Vodafone called me and said that i owed them $224.00, i replied saying i have every invoice and receipt, they kept bothering me for most of the day saying i had to pay this amount or my account will be barred, i got so frustrated and told them off for not checking there systems glitches before consulting the customer, they ended up waving this amount of the account, what was in the first place none of my concern........

Vodafone can suck my balls!

I flicked 3, because they couldnt provide the service, and am now stuck until the end of my contract with a company who has joined 3. I wonder if it had something to do with it. Vote with your feet people!

Supporting users in an IT function at my company has become a nightmare, you name it E71's, Iphone 4's, Sony erricsons and dont get me started over the number of times we had to call VF to check that a users Blackberry was provisioned properly. How is this company allowed to operate in Australia when they are clearly shonks! Heads should roll. Im doing my best to tell as many of the customers to give them the flick, maybe they'll get the message then.

This is the email response recieved to my complaints about frequent late delivery of voice and text messages....
"Thank you for your email.
Unfortunately, Vodafone, like any other service provider, do experience network delays/outages from time to time.
If the issue is ongoing, you will need to speak to our customer care team on 1300650410 to have this escalated to our technicians for investigation."

SIMPLE. THEY ARE NOT INTERESTED IN THE CUSTOMER.

I moved to Sydney 8 weeks ago and bought a Vodaphone pay as you go chip and pay as you go usb stick. My mobile drops calls which never happened before, messages are sent numerous times despite me being told that the message has failed to send and the internet connection continuously drops off. I am sooooo glad I got a pay as you go and was able to trial the network here as I will be switching to a BETTER network as soon as possible. I chose Vodaphone as it was the only brand I recognized coming from London and although smaller it wasn't one of the networks at home that have a bad rep. The heads need to realise that this is a brand they are representing and the service (I won't even go into their customer call center rant), that they are providing has thrown a grenade into the Vodaphone name here, which I will most probably never forget regardless which side of the pond I live on.

This article from the UK shows how seriously Vodafone treats unauthorised social networking posts. Unauthorised posts from employees are apparently a "serious breach" and will result in "suspension of employees". Check out the following abstract and weblink;

Vodafone was forced to release a stream of apologies, replying to each user individually to say "we weren't hacked. A severe breach of rules by staff in our building, dealing with that internally. We're very sorry". By the evening the company had been forced to release that message to hundreds of individual followers.
"An individual posted an obscene remark on the Vodafone UK Twitter account," said a spokesman for the company. "The individual has been suspended pending further notice."
The "tweet" is understood to have emanated from Vodafone's customer service centre in Stoke, where its web team uses social networking sites such as Twitter to keep in contact with users.

http://m.guardian.co.uk/technology/2010/feb/05/vodafone-twitter-obscene-tweet?cat=technology&type=article

i signed up to vodafone earlier this year not knowing of its bad performance. I get constant dropping out of calls, network loss every few minutes, cant recieve piture messages... and if i do get them its 4 days after they were sent to me.
My house phone bill has risen dramatically as i cant make calls from my mobile so have to use the house phone, all my family live interstate so i dont call them very often anymore. Their service has caused me so much grief i wish i could get out of my contract and never use vodafone again

Finally changed to another provider. This is all Sydney metro, whilst driving home (29km) knew the 15 places the phone would drop out by heart.

Was a standing joke with workmates.

There is also limited to no reception at Sydney (Mascot) Airport

i signed up to vodafone earlier this year not knowing of its bad performance. I get constant dropping out of calls, network loss every few minutes, cant recieve piture messages... and if i do get them its 4 days after they were sent to me.
My house phone bill has risen dramatically as i cant make calls from my mobile so have to use the house phone, all my family live interstate so i dont call them very often anymore. Their service has caused me so much grief i wish i could get out of my contract and never use vodafone again

Many people are leaving or have left Vodafone already.

Strange thing is, with call volumes down, the network still doesn't work.

I also wouldn't put it past Vodafone that their plan was to actually get some of their customers to leave so as to be able to better service the remainder. Vodafone would still win due to break fees.

But I don't think they counted on all this publicity.
Oh, to be a fly on the wall of the Vodafone CFO's office. With all these people leaving, the network upgrade will cease to generate a viable return on investment. Contingency should then kick in leading to a cancellation of network upgrades. This will leave everyone in the same mess.

Perhaps Vodafone is on the way to a spectacular public failure?

I been paying $114 a month unlimited cap almost 2 years now and been with voda for over 6 years and ever since i have used a iphone and android phone from vodafone ofcourse i get the usual late messages dropped calls, cant call or recieve. NO BLOODY 3G WTF? i pay $114 and 2gig of 3G i dont even use... wtf is Edge network i pay for 3G, i called voda 3 times they make me stay on the fone for over an hour NO LIE, i wanted a new phone from them thinking my fones faulty they ddint give it, im hoping to move to telstra end of my contract stuff voda

"No Service" for hours and hours, and when i called and finally got through, the customer service person said they will get there technician on to the the job and said goodbye after all that wait. still no service.

SHIT, NO SIGNAL, JUST TERRIBLE - http://trugaming.net

I get on an unlimited cap only to find I can't make calls cause I never have service! My calls fail half way through convo! I can barely use the Internet... N then have to wait almost an hour to get on the phone with Voda to have an Indian tell me they're sorry to hear about this n there's nothing they can do! Arguing this is so frustrating!

I get on an unlimited cap only to find I can't make calls cause I never have service! My calls fail half way through convo! I can barely use the Internet... N then have to wait almost an hour to get on the phone with Voda to have an Indian tell me they're sorry to hear about this n there's nothing they can do! Arguing this is so frustrating!

Internet Reception 0/10, Phone Reception in Sydney CBD 1/10, Text messages and MMS take a long time to reach me or...they never reach me, Most frustrating is the Internet Connection which is worse than a developing country's Internet service.

I used to be a Vodafone customer.
Having two Vodafone phones calling each other was impossible.
Voices were unintelligible.
Never got a signal unless you were standing on top of the Warringah Freeway overpass closest to the city, or conveniently inside a Vodafone store and even then the data speeds were absolute donkey shit.
Customer service 'representatives' were indeed representative of the service you get from Vodafone. I mean, I'm not an Indian bashing racist, but can you imagine what they're saying in an Aussie accent?
What I noticed is that the Vodafone SALES people on the phone were Australian.

Thank god I'm with Telstra now, with an iPhone 4. The audio quality on the calls is landline quality, and downloading data is faster than my ADSL2+ Wifi connection.

After calling endlessly wasting valuable time eg40 hours in a week on hold! No joke!!! To be told that I cannot get out of my contract despite not having any reception though I still have to pay! Being told the network is being fixed but can't ever give me a date! I am so glad that I am not alone in this! Also some bills have been $1200 per month and the bloody thing doesn't even work and more hours another 40 approximate having to complain with no response!

LMAO!

Who is this auto-bot?

Need I Say More?

How can this company be allowed to continue to sell contracts when it is clear it cannot support its obligations? This is criminal.

I had a friend send me an MMS on Xmas day, I received it on the 28th.

I lose reception while sitting at my desk at work, for no reason at all.

I often send messages (mostly MMS) that are never received, or can't be received as a regular MMS is - again for no apparent reason.

call drops and very poor signal all the time. ACCC and telecommunication ombudsman is bull shit in Australia. Vodafone doesn't care for customers, customer service is zero.

Having been a customer of vodafone for a while I am disgusted at the service they provide bad reception bad data ... Why should it take me 20 times to make a call that actually gets through the reception is terrible i'm sick of not recieving calls and sick of me not being able to make calls and the Internet is no better I want fast reliable service i also was paying insurance and when something went wrong on my phone i was told I would have to pay an additional $550 to fix it ... What do I pay insurance for ??? I have since removed the insurance seriously vodafone pick up your game before u lose all your customers I will not be renewing my contract with vodafone when my contract is up it is extremely frustrating

call drop is big problem, can't make single call without drop. Internet speed and coverage is hopeless. Me and my wife are in $99.00/month plan, paying total 198 dollar to vodafone for this pain.

Recently switched from Vodafone from 3 (which is owned by Vodafone) because Vodafone promised greater coverage and I am getting far less coverage than before and to make matters worse I am now getting Christmas morning txt's this evening, Dec 28th. 3g coverage in Sydney is appalling. Had to go to Bathurst for a few days for work and the signal there was far, far better than in Sydney. Even when I am in an area that has decent coverage, all it takes is a concrete constructed building (which is all of them) and I'm down to 1 bar or often no service at all. IN CBD SYDNEY????????

What kind of modern telco cannot supply uninterrupted service indoors in the CBD of the country's largest city? Idiotic.

KEEP CUTTING AND PASTING THIS AND ADD ON THE DIFFERENT SCAMS YOU HAVE HEARD OF:

1) Vodafone will sign you up on a new contract and say that they will wave the last two months of your old contract but still bill you for them.

2) Their 3G does not meet the actual technical description of 3G

3)I read it somewhere else here but to reinforce it DON'T BELIEVE Vodafone staff if they offer you free credits. Its a lie, you will NEVER see the credits. It's a quick way for them to shut you up and stop you complaining and most people get too busy and simply forget to check their bill / automatic payments. YOU'VE BEEN WARNED!!!

no reception, msg delay, 3G dropped out, and even bills!! i can't stand these problems anymore.

Several years ago i made a complaint to Vodafone about no coverage between and Orange and Dubbo as i used the road often. Even though its a 1.5 to 2hr black spot they woouldnt accept the complaint because i didnt live in the area. How stupid can you get.

Got my plan nearly two years ago...was promised coverage out of the cities as I was moving to Broome so this was vital to me before signing. Upon leaving the store i had issues from day one with service and was told I needed to switch from 3G to 2G in some areas...I agreed to the plan as it was supposed to be 3G....the problems continued to such an extent I made them create a file and list all my calls for the next few months. I tried to get out of the plan but was by now remote and had no phone for over a week...with a charge to me to call them back everytime from a landline. Countless calls to customer care to no avail but by now out of the cooling off period and was locked in..very long history of complaining. Moved overseas but still had to honour plan, and have prepaid...which I had to do with Vodaphone as I still had my Vodaphone 'Storm' Blackberry which I have also had nothing but issues with...HAVE TRIED TO CALL ALL DAY TO DUMP THEM ONCE AGAIN BUT AFTER WAITING OVER HALF AN HOUR TWICE AND TOLD I HAD COME THROUGH TO A WRONG DEPARTMENT THEN SENT SOMEWHERE ELSE AND HAVING THE PHONE DROP OUT AGAIN!...I THEN WENT INTO THE STORE...ONLY TO BE TOLD THEIR SYSTEMS WERE DOWN AND THEY COULD NOT HELP ME OR TRY TO CALL FOR ME. Here is the great part....I purchased $20 phone credit which seemed to go through but tonight when I once again tried to use the phone to again try to cancel my existing plan which I am still being overcharged for when I don't use it...MY CREDIT HAD NOT BEEN APPLIED!!!!! ...SO NOW I HAVE TWO VODAPHONE NUMBERS...ONE I CAN'T GET THROUGH TO CANCEL EVER AND ON A PREPAID THAT I CANNOT USE TO TRY TO END THIS NIGHTMARE.

Despite all the network issues, Vodafone technical support is still telling customers who call that their SIM card may be faulty, or their phone may be faulty. This is so dishonest! Vodafone should be required by the TIO or ACCC to contact customers individually and advise them of the network issues. It should also be required to provide refunds and allow people to cancel contracts without penalty. And finally the TIO and ACCC should order Vodsfone to cease signing up new customers until it can provide the service they are paying for. The ACCC and TIO need to step in and protect customers from Vodafone..

im sick of the indian call centers to be fair. Cant we just move the call centers to Harris Park next to parramatta?

What is the purpose of doing this?what we going to achieve?how much pain you got?you have collapsed vodafone.you have done a great job.now your satisfied still got pain?