1) - I work in the middle of Sydney city and get no mobile reception at work - at all, ever! I was advised by Vodafone that the building is a 'black spot' and this will never be resolved
2) - After returning from a short trip overseas (3 weeks) I was greeted with a $600 phone bill. After 6 emails and 10 hours on the phone Ive had no resolution to the overcharges and data roaming charges billed (which was never activated. Upon non receipt of payment for incorrect charges, Vodafone decided to activate call barring on my phone without any notification. After contacting Vodafone to re-activate the service I was advised that it would not be activated until the bill was paid. After explaining the situation in relation to incorrect billing, I was told "to bad" and that bill had to be paid.
In good faith I paid $300 off the bill believing this to be the amount that should have been charged initially. It took me 3 days to get my phone "back online" leaving several freinds and family quite worried about me.
3)- My 3 subsequent bills have also been charged in error with data roaming charges when I am in Australia!?
4) - My Vodafone broadband constantly drops out. I have been working remotely from home on several occasions, when, BAM it drops off and I lose all my work.

I have never experienced not only such a poor service, but the manner in which the issues are dealt with (or not) are beyond belief.
Get your act together Vodafone! We've all had enough!

DON'T SIGN WITH VODAFONE.

They've got "very good deals" of late but you won't even get what you're paying for because of the bad service - bad service infrastructurally and bad service customer style.

I've had my contract for nearly two years and it was great at the beginning - they provided everything that was contracted for and service was good. That didn't last long with the service now so intermittent that I'm often standing in the middle of Sydney CBD with no reception. Or my call will connect, and then cut out soon after - meaning I have to make the call again and (surprise!) pay another round of flagfall. I send texts and they don't deliver. Long and short is - it's useless as a communication tool if you can't make calls and send texts that never arrive at their destination. I'm on an expensive business cap too and it's unimaginable how anyone is supposed to be able to conduct business on such a plan.

It also seems ridiculous that they waste time sending a glossy letter (June 2011) about how they're attempting to fix up the infrastructure but...

Had no time or resources to let all their customers know that they could swap on to the new plans (of the same value) after the Vodafone - 3 merger went through. Customer service told me that I would have been given the option:
(i) Had I visited one of their stores (why would I randomly visit a Vodafone store!)
(ii) Had I visited their cluttered website (why would I regularly visit their website)
They didn't even send an email out to notify their pre-existing customers. So turns out anyone on the old plans has to pay through the nose to make Vodafone to 3 calls; it's not part of the Vodafone to Vodafone minutes even though 3 IS Vodafone (and it's widely publicised and plastered all over their own websites).

Other service providers may be slightly more expensive on face value, but Vodafone definitely isn't worth the frustration. You think you're getting a good deal but you will always be exceeding your cap in ways you were unaware of (and plenty of my friends with caps on other providers have NEVER had to pay extra charges).

Customer service were polite but extremely unhelpful and couldn't resolve the issue. How to explain to someone miles away that in Australia, you visit the Vodafone shop once to try out phones and sign a contract, then you never regularly visit it again!

Pocket wifi doesnt work more times then it works. Live in south tweed which just got new towers.have only been with vodafone for 2 months. Hate to have seen the service beforw the towers ad now it is crap. Ready to throw the pocket wifi against the wall

To anyone who is about to buy anything from vodafone: Please don't do it, don't support vodafone by buying from them, they hurt a lot of people before and will continue to do so in the future. By buying from vodafone, you allow them to survive and furthermore you allow them continue hurting people. let us be one, one community us stop vodafone. This message come from the bottom of my heart.

After months of terrible mobile broadband connection with my Vodafone stick, and even an upgrade to a newer supposedly better stick with no improvement, I called Vodafone to query the bad connection. They checked a few things and said my settings were fine, it must be a network issue, and they network team would investigate and call me back within 32hrs. They didnt. I called up 3 days later to cancel my account because I'd had enough and wanted to get a better provider. I was put through the ringer, being told that there were no service issues discovered by the network team. I complained that no one had bothered to inform me of that result prior to my call, and they said they called me and left a voice mail. I had not received a call. Despite this, I was still experiencing the same connection problems, ie. dropping out every 20 seconds, having to refresh an address link up to 30 times to get the website to show etc. 50 mins later I had been transferred 6 times to 6 different people who persisted in telling me that there was not a network problem, and finally told that if I wanted to cancel my contract I had to pay a $199 early termination fee. I was totally unaware that I was even still on a contract! My original 2 yr contract expired in June 2010 and apparently it was renewed last yr automatically! Given the lack of service I have received I don't think I should have to pay to end this supposed contract, regardless of whether there is agreement to it's existence or not. The saga ended with my resolution to take the issue to the Telecommunications Ombudsmen, which the supervisor I was speaking with did not seem concerned about. The customer service was nothing short of pathetic. In fact, lacking completely.

all the new data charges bein charged to log on to facebook or hotmail on the iphone apps its a load of crap thank god my plan with them ends soon

delayed messages, phone is set up to call me with messages so I dont get charged for calling 121 - the call back with my messages is not working - called vodafail - they escalate to a technition - called back after a week - they now say its a network problem that they dont have an eta on when it will be fixed - now I have to pay to call 121 to get my messages

Vodafone has released the Samsung Galaxy S2 without having the promised unlock codes (recently they have added codes, the wrong codes). This means that for people who go on a plan to get the phone to pass onto someone else, it will not work for the person recieving the phone unless their SIM card is a vodafone SIM.

As far as I am aware, other big telcos do not network lock phones purchased on plans (as opposed to subsidised prepaid phones), as it's no difference to them who uses the phone as it's paid for by the plan. Why Vodafone does is mystery.

delayed 5 days SMS from important missed call.
delated 4 days MMS picture taken and sent from another carrier (other person in the pic received it straight away)... oh yeah it came through a 1am in the morning waking me up !!

Voicemail continues to arrive up to 5-6 days after the original message was recorded

IM CONTINUOUSLY NOT RECIEVING MESSAGES FROM MY FIANCEE OVERSEAS WHICH CAN CAUSE ARGUMENTS THEN ALL OF A SUDDEN I RECIEVE 20 AT ONCE.IM OVER IT ALL TOGETHER AND WILL BE CHANGING MY CARRIER VERY SOON

no coverage

I didn't know that I had voicemail until it was all delivered on Saturday, June 25th, 2011. I have had voicemail sitting on my phone since June 16 but none was delivered! Vodafone was migrating from their old voicemail system to a new one. They notified me regarding this change, but not once did they mention that we might potentially lose voicemails during this time. Among the voicemails that were missed, were 2 calls that cost me BUSINESS!Cost me money!

NEW CHARGES !!!!!!!
At least the accoutns dept of slowdafone is on the ball.
Just got an SMS relating to their attempt to 'correct' their billing of data.
Calling 1520 outlines the scheme.

From where I stand, i.e absolutely cannot wait to be rid of the pain that I suffer due to vodashame, getting informed abotu how they migh charge me MORE is beyond ridiculous.

It's all about tethering and using P2P torrents, using VIOP via apps like Skype etc.

So where was this info in my contract ?

Changing contract without my approval ?

Lets cancel my contract without YOUR approval vodafone.
OH ! lets see, you coudl charge me for that.

Great big F in the middle of your name doesn't mean
fail. It's one of those expeteives.

Hi I have a laptop and a vodafone modem. This is the only computer in our house and due to my income the only computer and package I can afford. I can never get coverage I can not even get coverage to check my emails or do the basic google searches required for homework for my children ect. So basically I am paying for "NOTHING". this is not acceptable nor is the customer service line that vodafone offers because when I call it I wait and wait and wait and then they hang up on me . So then I get a "IMPROVING OUR SERVICE" note in the mail telling me to visit vodafone.com.au/redeem website to get my new modem well I cant get coverage to visit this website so I get in my car and drive to the top of the nearest hill to get coverage and find out that this website doesnt even exist????? Frustrated yes unaxceptable yes . Dont know what to do.
Regards, FRUSTRATED.

Billing and usage inaccuracies

I Had a Vodafone mobile service account but unfortunately I had next to no reception at my work place after approximately 6 months of phone calls with their technical department they decided it was a black spot and they would let me out of my contract.

They wanted me to pay $2200.00 just to cover the handsets. but they sent me a bill for $2633.00.

In the email a (PERSONAL DETAILS REMOVED) writes that I agree to pay $2200.00 I have no written or verbal agreement with her that this would happen. I said i had to think about her offer.

I told them I would not be paying this amount as there company has cost me thousands of dollars in lost time, lost phone calls and lost work.

I then received a noticed from PDR collection service to pay the amount $2633.00.I rang PDR explained to them my story she advised me she would ring Vodafone and get back to me.

I never heard back from her or Vodafone. I presumed with all their complaints and the class action regarding their reception they let the matter go.

now i have a bad credit rating and cant get a loan.

I returned a pocket WiFi after 6 days as it wasn't working. Vodafone debited my card for a bit more than the monthly agreed amount of $39 for 10GB (actually $41.59!?!) and now REFUSE to give me a refund (based on their 30 days money back guarantee on broadband items!) In those painful 6 days I used only 120MB of data!

I knew I had been hacked... 32 years IT experience !!!
I asked VODAFONE support what is, ip_address of your Primary/Secondary DNS ???
They could not tell me this info ....
I found the info from another WEB resource,plugged in the correct ip_address's.
And Hey Presto ...I now have internet connections again ...
Vodafone your support is utter crap , and you will lose customers due to this.
I am a long time Vodafone user that does not need much help ...
And when I ask for it ... you deny my request and insult my intelligence...
Many NON thanks VODAFONE MANAGEMENT....

Don't get it!! It is a rip off! I recharged on tuesday with this 'infinite prepaid cap' and I now have $3 of credit left!!! Absolute rip off! Definately swtiching to telstra

I have been with vodafone since Jan and the other night was the last straw. I had to ring my partner four times in the space of 15 minutes because of the signal dropping out. Enough is enough, Vodafone i,m done. I even have to complain on a land line because of drop outs. Time to go with someone else.

They cant fix my coverage, no matter how often I complain and clearly identify the issues. I am so sick of this company. I also agree with the comments of someone from WA - why the hell is this company allowed to trade when they clearly cannot provide the core business that they are selling. Please will someone with some authority step in!!!!!

I am simply unable to retrieve and view mms msgs that are sent to my phone.

know if switch to optus stuff vodafail for ever
no drop out no late e-mail and most important
nice lady on the phone at the optus call center in sydney ....nice voice very helpful (kinda sexy) .......all go now lifes fantastic again my friends will love me again too......

Billing issues. I was given a credit for the bad service and coverage. Months later they take away my credit and said it was applied by error. Raise complaint to TIO and someone from Vodafone calls me and said they will apply the credit and will show up on next bill. Bill arrives and no credit. Call customer service and they know nothing about it. TIO again. Not only is coverage a problem but so is their billing.

Everything from Vodafone is fail, including the phones they brand. Anything Vodafone is fail. Don't buy a footy sweater that has vodafone on it, something bad will happen.

Vodafone is a virus in many different shapes and forms.

Where do i begin? Each time i call Vodafone i am stuck talking to them for so long that the vodafone drops out (of course). They are useless! THINKING OF USING VODAFONE? WHY NOT ASK A VODAFONE CUSTOMER FIRST and save yourself a lot of frustration!!!!!!!! Ask me if you like, ive suffered their poor excuse for service for years. I hear other peoples private vodafone messages, I have been lied to for 2 years about a problem with my service and billing, only now they admit there has been a problem all along and they were just fobbing me off coz they didnt know how to rectify the billing problem. I am now on hold AGAIN waiting for the consultant to check with his supervisor...he is confused about my bill-if he cant understand it, how can the customer?? MANY MANY complaints about this mob. ISnt it a bit racist of them to have local Australian staff at call centres when you are buying a product or service, but offshore staff when you need any assistance after you r signed up.....hmmmm. check it out... call to the centre and press buttons thru to buy a contract- talk to an aussie. now call back and press buttons for billing or problems....presto-overseas cheap call centre! i think this is a poor and discriminatory process by vodafone.

After 3 complaints, including waiting/talking on the phone with a "technician" in Mumbai I either do not get voicemail messages at all or if I do, I get them 24 hours late. One was for a medical problem so I was really annoyed as it was received on the Saturday necessitating a 2 day wait to contact the doctor.
With Mumbai's assistance we have reset voicemail 3 times to no avail.
I also have virtually no connection in my home and need to walk outside to get minimal coverage. I was with V/fone 10 years ago and I think the reception and service was a lot better.
I have 12 months left on the contract.

For the last two days notification that a voice mail message has been left are no longer arriving. My setting (which hasn't changed in years) is for me to be notified by phone call. This is not working. Same with another vodafone user I know. Called customer support; they say "it's not fixed" but nothing changes.

Last Friday I used the Vodafone website to pay my bill of $300. The following day I checked my bank account to find that my credit card had been charged twice by Vodafone. I spent a good part of Saturday speaking to MANY MANY different people at Vodafone only to be told that they could not reverse the extra withdraw from my account and would keep the extra payment and add a credit to my account for next months bill!!!! I have spoken to my bank and handed the matter over to them to investigate it as Vodafone don't seem to understand that it is illegal to withdraw money from someones visa without permission!! After 7 years with Vodafone I am closing my account. Enough is enough!

I just received email from some PR chap at Vodafone proudly saying how improved their network is now.
Laugh ! I have given up using my prepaid broadband dongle as it is slower than a dial up connnection and has constant data dropouts.
So very disappointing. Vodafone as a company should be euthanased.

My partner and I have been with VF for at least 6 years, living on lower north shore that whole time. While I was never overly amazed at their overall service, we never noticed having bad coverage or delayed SMS transmission... Even when the big media blowup about how bad some people were finding it happened, I never found it all that bad. But since they've been blowing their horn about how they're "making big changes and improvements" the service in this area has been getting MUCH worse.

My pet theory: They're removing infrastructure from parts of sydney where there's not too many complaints and installing it in high-complaint regions. That's certainly what it seems to be.

Anyway, goodbye vodafone, I've stuck with you for many years just because it was too much effort to look around and/or change, but I'm not locked into a contract and you're fired.

I work in Mascot just 15 mins away from city centre yet my iPhone always gives me 'No Network Coverage' message box. How crap is that? When m,y contract is over, it's OVER and OUT for vodafone, I'm changing service provider!

I will imediatley be changing my carrier due to the shocking help through the main call centre. This was repeated over 5 seperate phone calls. I honestly dont know how this company survives.

Dear Vodafone, you lost your credibility when you decided to hire an indian call centre to deal with angry customers. If you have angry customers before they dial 1555, why on earth would you try piss them off even more by having untrained employees who speak english but don't understand it, do your dirty work...

After waiting two weeks to receive my Broadband modem that took several endless phone calls, that resulted in having to pick up my own parcel, I had to call yet again (there's a shocker!) I was charged during the whole two weeks of NOT having my modem let alone using it. I also asked for 6GB not 500MB (is that even a valid plan?) Have some commonsense what on earth will I do with half a GB, 'receive 2 emails' and I'm over my cap?!!! Let's not even mention my internet would not work until 10 minutes ago, and that's no thanks to Vodafone!

Lara: 'HI. I'm Lara, if you would like to talk to me using your keyboard please press #1, if you would like to talk to me like normal using a few words press #2'

Me: Fuck no! #1 it is...

(Please be patient while they transfer me to 5 different departments...)

Real name unknown: 'Hi, I'm Daniel...'

(Yea alright, that's just the name you've been given to disguise your indian name)

Real name unknown: 'Can you please read out your phone number and confirm your name and birthdate?'

(WTF for? I already typed it on my keyboard while getting through to you, and you have it on your screen in front of your face!)

...After delayed responses and asking me 'how my day is' not that I have time to respond, but still I'm polite and respond.

Me: '...I purchased a mobile broadband dongle over the phone from a Vodafone representative, I didn't get it until yesterday. It has informed me I only have 500MB of Data.. Why? I'm on a 6GB plan'

Name unknown: 'hmm, okay hold on I will check for you...'

(On hold for 5 minutes I kid you not.)

Name unknown: 'Your on the infinite plan, the $99 you only receive 3GB of data'

(Are you fucking shitting me right now?...)

Me: 'No, no, MOBILE BROADBAND not my phone plan a separate transaction under the same name!. I want to know why I only have 500MB of data and I should have 6GB, which would be around 6000MB not half a GB!!!'

Name unknown: 'One moment I will check that for you...'

(Ten minutes later...no joke, I'm willing to show my call history)

Name unknown: 'Yes 500MB is half a GB, and 6000MB is 6GB, that is correct anything else I can help you with?'

(WHAT A JOKE! I did not wait 20 minutes for some clown to confirm the difference between GB and MB, Google could have answered that within a second...)

***BEEP BEEP BEEP***

Have an amazing life 'Daniel', I hope the $3.20 per hour you receive will keep you intelligent.
Vodafone, enjoy your early retirement/grave, I hate Telstra for the same customer service reason, but god do they look like a diamond standing next to you.

went overseas, phone was on, but did not use internet AT ALL! no phone app notifications received, - tried to access hotel WIFI, unsuccessful, come back to data roaming bill of $1300 for 130MB, tried to ask what when how, was offered 50% off - not good enough! find out my cap was set up as business and not personal, wanted to lodge a complaint, transfered to customer care who tried to transfer my call back to business customer care, reception failed and cut the call.. ARGH!!!

I know this may sound un-beliveable but i consistantly get late sms and voicemail is often DAYS late..as for the wireless internet..it works great on a school nite at 2am when others are asleep!

Vodafone wireless reception and speed in narrabeen nsw is a joke do not buy and use there

The other 50% keep getting ... The server at www.vodafail.com can't be found because the DNS lookup failed. Should not be allowed to sell this product wihout a warning of what the actual service is like.

Apparently my data usage went up 3 fold in less than 3 weeks, but I never use my phone to use the net, they offered me a 5% reduction on the account.... big fucking deal vodafone! Their service is the worst of any organisation in the world! Their service is DOWN again today! No account enquiries, and the message on their account enquiries line is try back in a few hours! Not good enough as far as I am concerned. EVERY SINGLE VODAFONE CUSTOMER SHOULD BOYCOTT VODAFONE AND NOT PAY THEIR ACCOUNTS, AND TAKE A CLASS ACTION AGAINST VODAFONE.

Finally got free of Vodafone today. I have posted previously on this site but I'd like to share the final chapter, which might be of interest to a lot of you. Since end of Nov 2010 my mobile broadband service [to Chippendale, NSW 2008] has been just awful. Wrote to the ombudsman and in February Vodafone got back to me that I was released from my 24 month contract and that they would waive my final bill. Didn't get around to finding a new ISP but finally called Vodafone at end of April seeking a cancellation. The lady offered to take $10 of my monthly spend and to send me the newest modem free of charge. I thought I'd give them one last try - alas, there was no improvement in performance. Switched to vividwireless, which works really well. Phoned vodafone today to cancel, and the rep told me that they were aware of a specific problem in my area, that would be resolved by start of August; offered that if I didn't cancel, they would waive my spend for the next three months. So...my question is this:

In the seven months since I started having difficulties, why was I never informed of this specific problem before? On numerous occasions, the reps have expressly informed me that there are no coverage issues in or around my address.
And, of course, for the majority of those seven months, Vodafone have charged me the full rate of $39 per month.

I feel that Vodafone knowingly misled me and I encourage others to contact the ombudsman as soon as possible!

anyone even thinking of signing up to vodafail should have their head checked! i can't begin to express how F@#KING frustrated i am with their pathetic service/coverage/data/etc. as of the 28th of july they will no longer have me as a customer nor will i be paying anymore bills they issue to me.

same problems as everyone else

lost all my v-mail msg today
had a drop out at the same spot as very day for the past 3 years i wonder why i still with this bunch of losers (i refer to losing me and all the rest of there ex-customers.......) maybe outsourcing customer service to the 3rd world isnt such a great business idea ......wonder if the ceo is with vodafone or 3 PLEASE DRIVE FROM ULTIMO TO DARLING HABOUR PAST THE IAN THORPE POOL FOR YOU DAILY DROP OUT MR CEO ......I AM NOT STUPID TO BELIEF YOUR UPGRADE ADS ANYMORE .......BYE BYE VODAFONE

When I run out of Prepaid Vodafone credit, I receive a message telling me I have insufficient funds. Around 40-50 times. 40-50 separate sms messages come rolling in, with around a 5 second break inbetween, clogging up my inbox and constantly buzzing my phone for a long period of time.

Vodafone, I am not a goldfish, one message is fine.

Voicemail was reset by munbai call center staff which i didnt ask for and lost 10-15 vmail for my business today (new leads).......this added to the drop out's (innerSydney!!) and late sms-email to my list of complaint.
I will go to optus to get my 5 lines switched over NO MORE Vodaphone

Wow. I am in shock. I have spent the last 2 days chasing up vodafone. I don't know whether to laugh or cry. Life sometimes throws you curve-balls I know, but this one has both blown my mind, and destroyed me emotionally and physically.

It all started 2 weeks ago when i was on a vodafone plan with my former employer. I as required submitted documents requesting access to make my number available to me once i retired my work handset, and simply switch it over to a pre-paid vodafone account.

Last 2 days of my life my friends. I took the days off work. Approximately 5 hours waiting around in a vodafone retail outlet. Approximately 6 hours on call (probably 5 hours of that on hold. I know their entire playlist of music. I also realised that the traveling wilburys were actually pretty good, after hearing 'Handle With Care' about 7 times today.) Add 2 hours of travel time.

I am still calling and trying to get my problem resolved, but it is past 6pm, and all my calls are going to India. 2 of them have hung up on me tonight. Not even God can help me now.

I can not express to you enough how harrowing this experience has been. The vodafone staff in my experience are good at their jobs. It's the company infrastructure that sucks, and clearly does not act to support the customer in a professional and respectable manner.

Thanks to the boys at Vodafail Broadway. Garfield and 'the skinny one'. I feel for you, but you did a the best you could. And a special shout out to Hannah from the pre-paid team. She tried, but as expected, the system failed her. Vodafailed her. Peace out.

Marko

I just changed carriers from Optus to Vodafone. WHAT A STUPID MISTAKE!!!
I called vodafone to activate my new sim card yesterday around 6pm and they said that there system was down and I would have to call back in an hour. An hour later called back, department was closed. Called in this morning at 8:15am, Same bloody excuse system is down, call back in an hour. Now I am left without being able to make any calls!!!! I asked the lady I spoke to this morning "Kivilta" to call me when the system was back up and she became aggresive and said "NO" as she doesnt know when the system will be back up. DOES THIS MEAN WHEN I CALL IN AN HOURS TIME AND SIT ON HOLD FOR ANOTHER 20-30 MINS I AM GONNA BE TOLD TO CALL BACK IN ANOTHER HOUR. WHAT A JOKE!!!!!!!

i moved from 3 after the merge, assuming that the towers would also merge giving us wonderful coverage (i never had 3 problems - live on northern beaches in sydney, work in sydney CBD).

alas, calls constantly drop out, often x for reception. its just rubbish. i am a solicitor, might start kicking up a fuss.

also, does anyone else have problems switching their voicemail off??? i dail the number, it says it's turned off. half an hour later i'll have a bloody voicemail.

Ive been with Vodafone for a very long time - and the latest incident ive had has nailed the coffin im afraid.
Shortened version by far!

Despite visiting the same areas before many times- and with older phones - my partner, 3 yr old and i visited family near the Snowy Mountains recently. Given my mum had just moved we were given directions but became turned around on a wrong road. It was almost 1am in the morning, freezing, sleeting and we had ZERO reception, not even emergency reception. I couldnt get my laptop to connect using my mobile broadband. We had to drive somewhere we could find a few bars and even then the phone disconnected ever word or two.
The next day we had other family check their reception - perfect. We made sure we use different roaming settings but they still didnt work.
Im totally sick to death of never being able to use my phone ever, even in major towns and cities - it gets used for a few sms, the occasional call (that continues to drop out)and used as an alarm occasionally. A landline can do all this but isnt mobile.

So - as soon as possible im ditching Vodafone - they suck, ive never had a response about previous problems, and i was sucked into a new contract (after not being on one for years) just to upgrade to a phone that also freezes, turns itself off, has bad reception and generally isnt the best.

Vodofone - you really owe your customers - you provide terrible service.

What if we had had a terrible car accident or some other emergency? Cant use your service anymore, too unreliable. Imagine if your bad service impacted so badly on a family that they died. Could you live with that? Im sure someone there actually would.

Vodafail sends an sms when your prepaid service needs recharging. Great. But why do they always send it in the middle of the night?? Considering we have Australian numbers, it is reasonable to assume we are asleep during the night hours.

Six months ago, I compained after three of my family each received reminder sms between 2am and 4am. Vodafail apologised profusely and said they had changed their ways. My father was woken by a reminder sms at 2.45am yesterday.

I emailed a complaint today on his behalf. Received a call tonight. The caller said I needed to speak to someone else and transferred me without passing any info to that person. Explained the issue. 'You need to speak to my manager'. After being on hold for 5 mins, I hung up. Received a call later to say someone would call me back within 48 hours.

I'm amazed this crowd actually manage to switch phone calls.

I currently have mobile broadbeand and my Iphone signed up with Vodafone, service is absolutely woeful. i only wish i had done more investigation rahter than choosing the cheapest. My iphone most of the time cant even load a webpage around Shearwater Parade Tweed Heads, if i move further up the Coast to Palm Beach it does improve, unfortunately im locked in a contract for another 18 months. My Mobile Broadband is that bad, that im looking for alternatives as its unworkable.
Anyone have any suggestions, i currently dont have a land line so bundling is probably not a option,cheers.

December last year I posted on this site and contacted the TIO over Vodafails lack of reliability and refusal to cancel my contract.

Once the TIO became involved I was contacted by Vodafail in Jan and they agreed to terminate my contract. GREAT I thought.... well the next month I recieved a bill, I called Vodafail and was told sorry well cancel the contract and refund the amount. Again the next month, and the next I didnt bother calling as it had been agreed on two occasions to end the contract.

On the 4th bill after my account cancellation I call again to while I am told;

1. You did not cancel the account but cancelled the contract
2. I am still using the phone
3. I have to pay the 4 outstanding invoices

well after explaining the following
1. Why the F**K would I cancel the contract but leave the account running when I stated in my TIO complaint I wanted the account canceled, all ammounts paid refunded due to Vodafones failure to provide a service and no further amounts owed.
2. I smashed the phone + simm card at the start of 2010 and so it is physically impossible for me to make an outgoing call/sms/data service. I am not responsible for anyone who calls the number (which is redirected) for this phone as it was my business phone and so EVERYONE had this number.
3. They can go to hell if he thinks I am paying a single bloody dollar when I have repeatedly told them to bugger off.

The result
1. Vodafail will cancel the account once I have paid the outstanding invoices
2. The operator did not understand that forwarding incoming calls to my new phone was like a magazine subscription. The individual is not responsible for paying for magazines once they have declared their wish to cancel the subscription. Every magazine after that is a mistake of the company which it cannot charge for. While the support person was capable of cancelling the excess invoices out of the goodness of his heart he would only cancel two of them and I pay the other two (then the account will be cancelled).

3. I reiterated my comment about hell with additional flowery language.

Back to the TIO, for FARKS sake........

I've had no signal for the past hour. When I eventually make it to a phone booth to call the "help" line, I'm betting they'll say I've been cut off for not paying my $700 bill. WHY? Because it is absolutely APPALLING that I should rack up a bill like that in the first place, simply from calling other mobiles in Australia. I have never encountered such irresponsible price trapping or poor customer service in my life and fully intend to take my business elsewhere. Goodbye, Vodafail.

I was contaced by a Vodafone rep in early May, who wanted to "upgrade" my business cap from $130 a month to $150 a mont. he said he would give me two free Sim Cards weith unlimited talk and text time and pay no more than $150 a month. He also offered me $800 voucher on hardware in any vodafone store. I agreed to what i thought was great value, as my parents are pensioners and it would be a great way to keep all our bills down. NI have now been slugged with an extra $122.72 on two bills for use of the two extra Sim cards, which by the way are still unactivated and not being used. I have contacted vodafone, got call centres in India who said they would call me back. I am stil lwaiting to hear from them.

im on the new plan infinte i think its spelt that way any way i am paying 70 a month and this is my second bill and i was charged 1020.46 for apprently calling overseas NOW i call noone overseas let alone know anyone so when i was talking to the guy i told him im not paying it because thats stupid i dont know anyone overseas so why would i call them and you know what he did !! HUNG UP ON ME :| no impressed and not paying for this bill at all

broadband internet service works in stops and starts really not what I thought I was going to get

i want to cancel my contract. After unfair service i ported my number to another carrier but they continue to tell me they will not cancel my contract. t
They say that dropouts and disconnections and no data service is not grounds for cancellation.

I was at Montezuma's at Crows Nest tonight. I checked my phone and it said that I had a missed a call from my friend. I had full 3G reception. Great you think but no. I tried to call him back but the phone seem to be taking ages to get the call out, then all of a sudden I hear 3 beeps. When I looked at the phone it said "Call failed". I tried again and still that same thing. I tried again 4 more times and still the same problem. What is going on. Full 3G reception but can't get a call out. What is this? I finally got through to my friend but it was really hard to hear and sounded like it was wanting to drop out. Lucky I have a second phone with telstra so I called him on that and had no problem. Should've used that in the first place.

Been having trouble with the network for last year now the reception at the Entrance were i live is a joke i have to go stand on my veranda and hold my phone into the air to get maybe 1 bar. So i have been hasseling customer service and VodaFAIL store at Bay village. They said that there are tower upgrades in the area happening sometime in July, July! so we have to wait a month or maybe even more for improved signal, well thats what customer care said but a VodaFAIL bay village they said there is no new towers going up in your area and there is no problem with the signal in your area. Vodafone are useless and they need to stop all this marketing and advertising and fix there problems.

my calls have been dropping out worse than ever all week - worse than ever.

i would say that 80% of my calls cut out.

Bye bye Vodafone. 1 more week and you are gone FOREVER - I hope you go broke.,

Vodafone have charged my company phone account $424 extra in "supposed" downloads. Issue is that...I dont play games, I dont download music, I dont use wi fi to connect. I have not done anything different in the past 6 months to make my usage go through the roof. plus they cannot provide me with any evidence other than their download report to say how I did this...any suggestions?

excessive bill

bill excessively high

1/never get coverage at work or home after vodaFAIL convinced me to rejoin with promises of better service within 3 months. 6month later = FAIL!
2/Lara.... that bitch is stupid
3/never get internet service
4/ will be contacting them tomorrow onece AGAIN to sort something out.

I signed up for 2 year broadband, what a joke speeds where closer to dial up but I considered it was mobile so it was okayish.

The bit that gets me is I was supposed to get the 5,6 & 7 month free, it never happened. They now tell me it is not in my contract, even though they where advertising it at the time ending 31/03/2009.

They have the worst customer service I have ever experienced, rude, arrogant, pushy and down right offensive at times. To be fair, today I received good customer service but this is the first time in 2 years.

I've closed my account with them (even that was a struggle) and now that they have bought 3 I will be closing that phone account too. I will never deal with this company again.

Couple of days ago I tried to call my husband, who is also with Vodafone like myself. For over 2 hours I was trying to ring and it kept disconnecting. We have two little children, one goes to school and the other one goes to daycare. This experience was quite distressing as I couldn't get in touch with my husband to let him know if I'm stuck on a train, or late - to pick up the children. I did try to sms him as well - no success there either! I've signed up with Vodafone to be able to contact people everywhere and anytime... Shame...

where is the consumer watchdog,why havent these criminals been shutdown?
wireless usb internet is absolute bullshit
i seen vodacrims advertising on tv tonight still?wtf

I use Voda mobile internet. The fuxxing USB wireless modem keeps cutting out every once in a while. Sometimes it would be every 5-10 minutes, sometimes a few hours but it will just stop workind and eventually come up with the error "Mobile Device not detected". When this happens all you can do is unplug it and try again, sometimes multiple times within minutes. Even the hardware is fail. It happened again, as I am trying to post this. OMFG FAILLLL

I live in Griffith NSW and Vodafone is the biggest joke here. At best I have 1 or 2 bars. And thats if Im in the middle of town. I live about 10 mins out and I have 1 bar at best. Slow internet and constant call dropout. The Mobile phone tower is an hour's drive away near Hay in the middle of nowhere and if i want full coverage i need to go out there and that's when the signal is strongest. The nearest Vodafail store is at Wagga (200km away). Looks like another epic fail. I was visiting Sydney last week and the signal was 3 bars at best. Hopeless!!! Get your act together Vodaphoney!! You are hopeless in reigonal NSW. The best services are Telstra, Austar or CountryMobile.

Holidaying in Cairns, QLD, did not have ANY COVERAGE WHATSOEVER for 3 days. Unable to contact family in NSW. I had to use the payphone in the hotel lobby. EMBARASSING!! Mobile Internet constantly times out, too slow to load webpages. Phone calls drop out regularly. Slow data download on 3G Smartphone.

Dear Vodafail, I have a genuine concern that Vodafone is blocking/limiting Skype, here's why:
Skype keeps spinning to connect, while I can access other websites.
No pc updates or background traffic is active - I AM SURE OF IT.
Even if it does eventually connect, I am not able to use Skype for simple voice calls that require 60kilobits/ps connection to function properly, while the speedtest reports 2megabit connections.
No antivirus, clean OS install, no concurrent internet traffic
How is this logically or legally possible?

Is this another way to chain the customers so they didn't escape?

I'd appreciate if an investigation was held with this issue.

I have 3G mobile broadband and live in an inner suburb, yet reception constantly drops out and I have to reconnect repetitively to get anything out of it. The speed starts out as it should, then over a period of a few seconds it zooms down to zero. It's quite comical how utterly useless it is. Looked at the website today to see how to unlock my sim and it says I can't do it unless I bought it from a Vodafone retail outlet. VODAFAIL!!!

I just rang them and requested a disconnection date and end of my contract term, they threw the world at me, free handsets better call rates bla bla bla. mate i said, just put the notice in. off he went again in his butter chicken accent (very hard to understand) so i says mate... just put the notice in.

So off he went into round 3 of persisting they were fixing issues bla bla bla, mate i said.. put the notice in. In the end i gave up and said, look, ill call back on the date and disconnect it then. I had to actually hang up on him because he kept going off in different tangents.

Ive been a voda customer for over 10 years. Parting will be such sweet sweet sorrow. Not.

vm delays and dropped service, I drive from upper north shore to city and speak with another voda customer all the way. We suffer dropped calls all the way and at different spots. Delayed VM from 2 days ago. WHY?

I received 10 voicemail messages, all at once. They were from a period of 3 weeks.

I had to apologise to one and all.

Luckily it wasn't the return call of a dream job, or an emergency, but por form nonetheless

messages arriving 24 hours after the event

call dropped, poor reception, slow internet, infuriating customer service!!!!

These guys are complete idiots. I have a security camera with a sim card that was sold to me originally by Hutcheson originally, and it was sold as a device you simply dial into so it never needed to be recharged. Once Vodaphone took over they saw fit to just disconnect the sim and so I have been left with no ability to get into my security, thinking I had some other problem.

I now find out that this sim is of a special type and you cant put a normal sim in yet they say the old one is cancelled and they cant supply a new one of that type.

I have left MANY messages for a manager to call back but these idiots cant even manage that.

RD

Vodafone have replaced my iphone under warranty, but dont offer any warranty on the replacement.. so now im 13 months into my contract, and vodafone wont do a damn thing for me....

I am only a pre paid customer. But lately every second phone call drops out. Even when I know that I am sitting in the 1 spot and so is the person I am talking to. Useless

I left my Galaxy S handset at the Victoria Ave Chatswood Vodafail office (not the Westfield one) for warranty repair in Mid May. "We'll sms when it comes back im told". "It will only be 10 days I'm told."

Three weeks later, no SMS. Do you think that they answer their phones (phone number taken from their Repair Order Receipt)....NO. Do you think they return voicemail messages...NO. Do you think they respond to SMS I send them....NO. Do you think Vodafail Customer Support could contact them either or give me a status of my warranty repair, even when I gave them my Order Number...NO

I live in rural NSW and can't just pop into the store to ask. I can have a friend pick up my phone if I knew it was ready.

All this time later and all these BS promises made.. and i still receive some of my texts 30 hrs late and voice messages 8 hours late. This is my last month on the plan, sayonara voda mofos i'm out of here!

Gosh..... Where do I start!
I've been married with Vodafail for 15 years.
I'm a self employed Mobile hands free technician,
Yesterday (one of many countless days)
a customer left a voice mail at 11.00am, I received the text at 5.00pm,,,,, Yeah great for business.
I would have full signal, my phone wouldn't ring and it would go straight to voice mail, so i dug deeper, and did a few tests of my own, if i was indoors with my phone on 3G, i rang my phone from a land line, 7 out of 10 calls would go straight to voice mail. if i turned 3G off and had it on GSM only, lookout my phone rang every time, so you can imagine how many business calls i lost in 15 years! I had to leave my phone on GSM only.
Id be talking on the phone with full signal strength in the car with cradle and external antenna and it would drop out. Not to mention receiving text messages days later.
Lara needs English lessons and so do the call centers in India.
Now lets talk about mobile Broadband,
I purchased a Mobile broadband USB stick, inside the box it says that 3G Broadband speeds of up to 14.4 Mbps LOL, I cant even get 1/10 of that speed,
in fact its about 600-800 Kbps! (is that dial up speed)? And that's with a strong 3G signal or HSDPA.
You can only take so much, my business suffered, and now its time for a divorce!
Kind Regards JB

I would like to know about the people on a pre-paid with vodafone?I have been with vodafone about 10years..about 3 years in new zealand where im from and stayed on vodafone when i came to australia in 2004 and have always been on a pre-paid as it suits me better but now since october 2010..i have had people ask me why my phone is switched off when they have tried to call me and its been on all the time and then when i make a call it comes up with no service and let alone txt's dont come through but it was the last straw when i was at work last week on night shift and a call didnt come through till much later with the caller saying my daughter was at the hospital (my partner had tried to ring me)now i should have been at the hospital much earlier but the caller said it came up with no service etc...and you can imagine how anyone would feel when told someone close has been taken to the hospital..I would like to know what vodafone will do for the ones on pre-paid and should not have to pay to have there phone unlocked or transferr there number to another service provider without paying..can anyone give me a answer or solution to this plze???thank you

I live in NSW-2141. Most I get is 1-3 bar in my signal indicator in the phone and sometimes its none. Calls drop all the time. My parents live abroad and its so frustrating when they call me and the call terminates abruptly. People tells me that they get into my voicemail directly as if my phone is switched off.I think every vodafone customer should just sue these scumbags.Nobody should pay for such shitty service.

Cannot believe that after signing a contract for mobile broadband coverage at an added $10 pmonth with my phone plan Vodafone have no coverage for my street but my provider tells me that the broadband part of my package was actually free so I still get to pay the $10 p month for a service they cannot provide (apparently the $10 covers the usb stick) - bullshit!

Having problems with my voicemail. It's not alerting me when I have voicemails, so I don't realise they are there til weeks later. And now the last couple of voicemails I've checked, are faint and I can't hear a thing.

Now I've been on hold for 90 minutes!! Absolutely ridiculous, and Vodafone wonder why everyone hates them, sort it out!

Very bad reception in most areas internet is also VERY slow

2 mobiles with vodafone, no reception, delay in loading pages, delay in voice mail and receiving SMS. 1 internet wireless....NEVER reception at night, very poor reception during day. WANT OUT OF MY CONTRACT ASAP

Vodafail charged or Credit Card 5 times on the 5th of May for $149 UNAUTHORISED.. $745!!!
I am on a $19 cap. After phone calls to them... nothing! They denied it till I was nearly yelling down the phone line. They wanted me to send them our credit card details (as if!) and after emailing them an amended copy of our credit card statement... they lost it!!
I have only been with them for 3 months and am ready to change again.

85 percent of my calls are dropped out...

A lot of people think I ignore them, but the fact is I never receive their text messages.

I am with 3 and they convinced me to go to Vodafone with a pretty good deal. i accepted. I ordered an iphone 4 in white. I confirmed my address several times in the call and had it sent to my work so i would be there to sign for it. I ordered on the Monday and it was delivered on the wednesday - Fantastic right? Wrong - mega voda fail. They sent it to the wrong address. They also let someone other than me sign for it. I cannot find the address that they sent the phone to. I have walked up and down the street and asked locals and no one can find it. I dont believe the address even exists.

So I ring them - ask that they cancel the phone and that I am able to go to a store to pick one up.
Apparently it takes them up to 48 hours to cancel the service - then it will take them 5-7 business days to send another. They advised me that I cant speed up the process as this is normal procedure. Maybe so but it isnt normal procedure to give my phone to someone else so i figured we would be able to resolve the matter.

I was told someone would ring me back as i was not happy. i waited for 3 hours so I rang back. This time they told me the phone had been listed as missing and that they were posting one out to the wrong address still. I confirmed i wasnt happy to wait 9 business days and that i wanted to pick one up in store. She said she would get back to me. Then i got a call confirming my postal address but thats it - she said she was only confirming details and coudlnt help me any further.

another few hours pass again and i hear nothing. i ring and ask that a manager gives me a call - i was told it would take 1-2 hours. I asked if that would be 1 or 2 hours and she couldnt tell me.

I am very concerned that someone else has my phone and my personal details.
I am equally concerned that Vodafail arent willing to try and resolve this problem after monumentally stuffing up.

I am quickly running out of patience and am very close to contacting the ombudsman and taking my business elsewhere.

VODAFAIL!

MY INTERNET NEVER EVER WORKS!! EFFING OVER THIS! BULLSHIT!

watch Today Tonight Sydney Australia - 6.30pm...re-mobile phones... pros and cons... our business has lost business deals due to our service provider... hope this interests you. kind regards.

We live in Lismore NSW, the major city on the Far North Coast. Our house is fifty mts from a major through road but because we are below the hill line on the north/north east ridges of the city our recepion is extremely poor. We can only receive an intermittent reception if we stand out on one part of our balcony. We have three vodafone phones in the family, one being our 16 yr old son, who lives through his phone, and pretty well have no coverage to speak of. I am sure many other vodafone users would have the same issue as a major part of Lismore is built on this side of the hill.