CONTINUOS DROP OUTS, CANNOT HAVE A DECENT CONVERSATION WITHOUT HAVING TO REDIAL,
lAST FRIDAY, i HAD TO REDIAL 5 TIMES AS IT DROPPED OUT THAT MANY TIMES , IN SHEER FRUSTRATION , I HAD TO WAIT TILL I WAS HOME TO USE THE LAND LINE, ALSO THE RECEPTION WAS TERRIBLE, THIS IS NOT THE ONLY TIME THAT IT HAS HAPPENED, VODAFONE IS VERY CONSISTENT IN DELIVERING THE WORST DERVICE IN AUSTRALIAN HISTORY, I CANNOT WAIT TILL MY CONTRACT IS OVER AND NEVER IN MY LIFETIME WILL HAVE ANYTHING TO DO WITH VODAFONE, IT IS SIMPLY CRAP

i'm sick of trying to make calls & lose of reception.my battery dies within 24hrs & its a new fone.can't get on the web to search! fustrating to the hell

Continual loss of service in various Brisbane metropolitan areas, phone calls dropping out, internet usage on phone incredibly slow or non existent due to no coverage,(I dont even bother using it now), once again in most Brisbane metropolitan areas where I should have coverage. Whilst living at Graceville I didnt have service in most of the rooms in my house apart from the back deck while I stood on a railing. Have missed numerous texts of importance only to find out they had been sent several days previously. They convinced me to enter a new contract and recommended a Sony ericsson xperia over the iphone4 that I wanted, (most of my friends have them in either the telstra or optus networks and experience no problems). Its the worst phone Ive ever had, but they offered me my first three monthly bills for free So I stupidly took it. Then of course they continued billing me until I complained. Now stuck with a rubbish phone, with terrible coverage for calls, texts and especially internet for the next 2 years!!!! Previously had vodaphone wireless USB broadband but gave me no service when I lived in a inner city Brisbane suburb, had to sign with another provider for internet. Incredibly frustrating calls to customer service with people who I either cant understand or they cant understand me. Have been a customer for over 10 years and its never been as bad as it is now!

Good on you for standing up for many frustrated Vodafail customers Adam! I share many of the similar problems that others do: receive voice messages days after they are left, minimal or no coverage in most CBD areas, call drop outs and usually have to call someone at least three times before it even connects. I have two business plans with Vodafail and will be starting plans to exit from the contract ASAP! Over it!

I run a business and use my mobile as my point of customer contact. I live in the lower Blue Mountains and have to call back vitually every customer I get enquires from on my landline phone (and have had to set up a private number at an extra cost to me) as my reception is CRAP/I get sweet FA and then it drops out completely. Not a problem if I lived in the CBD, but I don't. I've called SO many times and some Indian is forever telling me that I should have FULL COVERAGE from where I am. Screw you Vodafone!

Vodafone is a total fraud. Their coverage is absolutely absymal. The mobile drops out in the Syndey metro repeatedly and then your charged double for re-calling the number that dropped out. Vodafone should be charged with fraudulent advertising.

I have a contract with Crazy Johns who use the vodaphone network. I switched to them because I was assured it was a chaper service. Unfortunatley I am continually paying more per month. The service regularily drops out. and when I call their customer service, the consultants are rude and unhelpful. Basically its you have signed up to this contract and there is nothing you can do. I would like out of my contract. I would like the Government to step in a dismiss the exit fees for bad service.

I've been with Vodafone for 3 years and during this time I have had terrible coverage, my phone constantly just drops on on calls regardless of how many bars of reception it has.
When I went overseas last year Vodafone charged me for hours worth of calls I apparently made while I was on a plane from Sydney to L.A....Clearly impossible. I am still, Over a year later, Waiting for a manager to call me back! This is Hundreds of dollars worth of calls that I ahd to pay, otherwise they would cut me off, but that no-one can explain!

Vodafone are terrible, This is NOT what I signed up for!

Very bad reception over the last year also. Calls drop out, are not connected. I needed to go to hospital emergency but couldn't call my husband due to no connection - network error.

I have recently had to contact the Telecommunications Ombudsmen in regards to an excessive phone bill which had a myriad of errors - Granted - After contacting the ombudsmen as the call centre in Delhi was unable to provide the customer service required, Vodafone resolved my issues but not until I had been to the endth extreme.

Also, the reception is appalling - I am constantly rainsing my phone to the heavens in a hopr that some form of reception will be received - Maybe through divine intervention but alas ... NO DEAL!

Where to start....
- no reception
- drop outs
- ruuuuude staff (over phone)
- continuous stuff ups with bill payments
- cutting off of phone wihout any notice, or giving notice to pay phone bill or they will cut it off, you pay the bill and then they still decide to cut your phone line

iam a current customer but i wont be for much longer.i cannot even get reception with my mobile at home so what is the point of being with vodaphone as i never had such problems with telstra.

I've just spent 3 days in an area that is suppose to have coverage. The other dozen people there (with Telstra) all had perfect coverage and I had none. Only coming back into a major town (Goulburn) did I finally get service and got my messages and sms with my xmas wishes, shame I missed them all when it counted. Can't wait for my plan to expire. VodaFone SUCK!

I am with 3 and loved them untill the merg with vodaphone with no reception call prices etc places
Where I used to get 4 bar to full reception is now 0-1 bar or roaming which is Hightower cost arghhhh

Phone has either one bar or no reception most if the time and I live in the city!

I have had zero coverage, drop outs and basically no service the whole time I have had vodafone, i was bribed initially into being transferred from the even more incredibly poor service of 3MOBILE across to VODAFONE and promised for much better reception and reliable service however this was not to be! Far from!
I refused to pay the final enormous bill of $298 which they said verbally that they would waiver however as it was not in writing i had to then pay it as they transferred the matter to Debt Collections Agency. this Company are bullies and I would be very happy to see justice done to these types of companies as i fear the world will one day suffer dramatically should we allow these problems to exist.

Many thanks for taking the time

JC

Always get Poor or Very Poor message when connecting to the internet. It cuts out very often. Cannot get coverage up at Old Bar, Taree area and we where told we would, when going to visit relatives and friends.

no reception in most houses, and also bad deals with phones for certain plans.

I live 10 minutes by car from the epicentre of Perth city. It's a residential suburb (ie no tall buildings on either side blocking signal) and my phone is more often than not, set to 'searching' in the reception bar. Its a freak occurrence for me to actually receive a call in my own home! Which is pathetic, particularly when you are expecting a call regarding job offers. Very disappointed vodafone. Particularly pissed that I have 18 months left on this god damn contract. Will not be coming back, thats for sure.

I was unsatisfied with Vodafones mobile reception and when my contract finished promptly switched to Optus. Now my internet plan has finished I can not seem to talk to someone to close my account.
I was on hold for 13 minutes before a customer service operator from some off-shore call centre answered my call, when they found out the reason for my call I was transfered to the 'cancellation department' 1 hour and 30 minutes later I was still on hold, giving up I tried the number again and spoke with a customer service operator. They informed me someone from the cancellation department will call me in 24 - 36 hours that was 6 days ago.
This sort of service is shocking, not to mention my internet reception problem, I am paying for a fast connection but am getting a slower than dial-up speed connection.
I have spoken to someone about this and they blame it on the merge between 3 and Vodafone, that was in January, it has only gotten worse!
I would happily join a class action and voice my concerns and request compensation for not acually getting the service I sugned up for. Shame on Vodafone!

There is never ANY reception ANYWHERE, and the phone continually drops out.

After being with vodafone for years I finally decided to sign up with Telstra vodafone had bad reception couldn't call anyone for hour or two every now and then and was never able to get on net signing up with Telstra was the best thing I ever done Ohh and I never liked speaking with Lara. Used to spend ages trying to get thru to customer service vodafone has bad bad reception enough said never going back to the compony

I am a customer with crazy john's they use vodafone. about 4 months ago i disconnected my mobile as i had no reception and it kept dropping out. I called the customer care and they said they would send a report to vodafone and i heard nothing. I also have my internet with them but im just waiting to disconnect that as it will cost me $300. The customer service with crazy john's are also rude and wont do anything.I paid over $150 just to disconnect the mobile i could not use.I would advise people not to deal with 3, crazy john's or vodafone as they are all vodafone service providers.

Vodafone's SMTP server is broken for over 4 months and no plans to fix it, and they tell me all I can do is to keep calling them each day (and wait on hold for 1-2 hour before they pick up) and continue to be told "we still don't know". Store staff refuse to help with tech support as the wait is too long for vodafone's technical assistance and they have other things to do. Billing is incorrect each month and I'm charged excess use fees even though I'm still under my cap, after 3 people acknowledge the problem and fail to fix it, the fourth says the problem doesn't exist and I imagined my conversations with the previous 3 support agents as they have no record of it.

After I involved the TIO they released me from my contract and waived remaining bills if I leave the same day, admitting they cannot provide the service they advertised due to network issues. I'm now with Telstra who give me consistently strong signal, fast performance and I can even send emails again.

I am constantly experiencing drop outs. I will be mid call and my phone cuts out. Other times, I will not even be able to connect to make a call!! Ill have a full bars of reception, and yet I cannot make a call! Sometimes, my friends will try and call me and I wont be able to receive the call. Also, my texts are often delayed - I either receive messages well after they are sent, or my friends receive my texts well after I send this. THIS IS A CONSTANT EXPERIENCE. IT IS NOT ONE OFF.

As for my internet - I am often receiving the "no web gateway" or something like that message. I can sometimes try and log on 5-10 times before I get a connection. I CANNOT RELY ON THIS EFFING SERVICE.

I called Vodafone months ago to inform them of this. They advised me that I was suppose to LOG all my issues - dates and times. Then they would consider reporting my issue and tracking it. This was unacceptable. I do not have time to PROVE to Vodafone what type of shit service they are doing. Having come across this website, I was absolutely SHOCKED to find out that these issues are common.

What can I do now?

My coverage continues to drop out in the middle of our national capital. I can't even use my phone at my own house!

In the last three months I beleive i have had to make three connections at least to complete one short call at a time due to constant drop outs. Text messages are arriving sometimes one day after friends sent them. Missed many social activities and caused disarray with family re: children pick ups etc: Why are we expected to foot bills on time for a service that vodafone itself will not address. I am sure the bad pr will hurt them long term and why have they not allowed consumers to cancel plans or offer free service untill correction of network. Shame on you vodafone for using your consumers as a research and development experiment with your hardware and software issue's at our cost. You should be held accountable for the true cost to your consumers including the grief and frustration of getting concise answers from your staff.

My husband works in the Southern Highlands of NSW, He attempts to phone me several times during his shift and FAIL!! No reception. He works at Sutton Forest which is just off the Hume Highway, you would think along a major Highway that reception would be awesome, well totally wrong! I myself have a lot of problems with text sending, always deferring sending for a few minutes at a time, shouldn't text messages send immediately with full reception?

Back in August I rang up Vodafone to pay my bill with Visa. Voda took a double payment of $127, and refused to take the hold off the second payment. When I went into the store, they first said they couldn't do anything, and then said if I wanted to contact Voda directly, to expect an hour on hold at least. Two weeks later the BANK released the hold on my account.

To avoid this again, I decided to pay at the post office. I went into the store again to complain that my service had been disconnected. Apparently it takes two weeks for Australia Post payments to clear, and I shouldn't bother calling again.

If I call Vodafone directly from the SIM, I'm still told I need to have the phone number. Of course I don't know the phone number, it's a mobile broadband account. Sometimes I don't always have access to my bills (such as if I'm at work), and then I'm told they can't do anything.

My service sometimes drops out in the city, and I can't get 3G coverage in Mount Gambier or Warrnambool. I can get GPRS but it consistantly drops out.

Constant cut outs / drop outs. No data connection although clearly connected to 3G. Voicemail unavailble over 50% of the itme. Told by sales that I was on an unlimited plan $99 and scored a bill for $250 for one month. Main thing that drives me crazy is erratic coverage. The overall coverage is very limited but even in areas in the direct vicinity of a tower the signal drops out mid conversation. Will be happy to have my contract cancelled but dont want to have to pay the fees to break the contract.

navajo@clanstomp.com.au

Just received a letter in the mail to this effect.

We (Vodafone) have tried contacting you on the following three ocsasions regarding your recent complaint to the TIO. You did not repond to our calls. Please call us back on 1300-xxx-xxx. If we do not hear back from you within three business days we will consider the matter closed.

I THINK NOT VODAFONE.

THE REASON YOU COULDN'T CONTACT ME WAS BECAUSE OF YOUR CRAPPY NETWORK.
IT IS COMMUNICATIONS SUCH AS THESE THAT MAKE ME EVEN MORE MAD AND DETERMINED TO SEEK COMPENSATION.

Have had numerous problems with both vodafone (and 3 since their merger).
All started a couple of months ago, got one of their mobile broadband things worked for maybe a month then just refused to connect to the internet. Rang their customer care and all the moron could suggest was to remove the sim card and put it back in each time it didnt work so when he suggested it like a 12th time he couldnt understand why i cracked it and abused him! tried uninstalling it and that still didnt work. Was then told to take it to my local store and they would give me a temporary replacement while they sent it away so went into the store but was told that they couldnt do anything I had to call customer service.
Then got a mobile bill for $1050.00 when i had only used about $60 worth of calls / sms apparently the rest was charges for the internet which I had only used for maybe half an hour one day.
My boyfriend had an iphone with 3 and they tried to charge him $1300 for roaming because there was no reception and we were living in central geelong at that time.
In the end we got sick of fighting with people that just sent us around in circles and called the ombudsman who released us from the contracts, only had to pay $35 for the iphone contract he had as that was the amount of calls that we actually made.
vodafone then tried to overcharge my boyfriends sister as they did to him, once again got the ombudsman involved and got out of the contract only having to pay for the calls that were actually made and not the roaming.

We constantly have poor reception, sometimes we can't make phone calls from our phones, and we live in the middle of Sydney! We find this very frustrating and absolutely ridiculous.

Calls have been dropping out. Will randomly have no coverage at all. Take way too long for messages to be sent.

After reception constantly dropping out I made various complaints. I could then not get any reception whatsoever and also could not get any data access as I had 'reached my prepaid limit'. I am not on prepaid.

After I contacted them (only 40 mins on hold), I was advised I would have to call them back later. Was put through to Customer Care (after I asked to be put through to Cancellations) I ended up cancelling my contract and going with Telstra. I was on hold with Vodafone for 1.5 hours with no assistance whatsoever, I was actually told they did not know what to do.

I was with Vodafone for 6 years, my 6 weeks with Telstra has been amazing.

My daily reception has been so poor that I finally convinced Vodafone to give me a $60 per month credit to put towards a "3" sim card that I use to divert my incoming Vodafone calls due to extremely bad reception, & I have an office in the CBD of Wollongong.
Just this last week I have decided to buy out my contract and take my business elsewhere as the $60 no longer covers my "3" phone costs. How poor. In this day and age that I should have to go to these lengths. And don't get me started about voicemail. In the 3 days to Christmas I was averaging a 1 day lead time for voice messages. 1 whole day to receive the message after it had been left for me.
Internet coverage & 3G, non existent. To get 3G at my home I have to take my phone outside and stand holding the phone outstretched in a South/East direction in my driveway. Who am I? Captain Cook navigating at night???? Not good enough Vodafone. Just not good enough....
You have taken your customer service off shore & have left this local market to fend for itself. You have alienated your staff who man the front line, showered by complaints like mine. They have no support, no answers and no clue. Today I asked a staff member to give me a payout figure and he suggested I simply connect with another service provider and wait for the final bill. What?? Are you serious?
Either get your act together or take your corporate sponsorship and leave these shores.

My mobile reception in South Yarra 2km from Melbourne's CBD drops out every day... People constantly tell me that they call and my iPhone goes directly to voice mail, if I drive anywhere more than 15km from CBD my reception drops out. Also they have over billed me and one time they sent me a letter saying that they didn't bill me for the previous month so I would be double billed in my next billing schedule.

If I try to call customer service I am re-directed to an off-shore company that doesn't understand anything I a saying.

Why should I pay $200per month for a phone that only has reception 75% of the day?

I just moved into this house about 500 meters from Tonkin Highway, in the house and just outside the house hardly any signal, yet I walk to a park that is adjacent to the house and walk about 100 meters away from the house, reception is perfect,It just makes me mad that we are paying top dollars for a service we're not receiving

I,m lucky have just got out of my Vodafone contract after nearly 2 years of constant drop outs, no service, network errors phone reboots and no help from Vodafone at all. And this was a weekly event. Never again. Lets sue the bastards!!!!

Cuts out randomly, voice messages and txt's coming thru 3 hours late. I've lost business and I am sick and tired of the excuses. I've called the call centre several times and although have been great they simply have no idea of the simple problems at hand. Typical responses, "take the sim card out, have you got coverage on your mobile..." I'm sick and tired of it I want out..!! To cap it all off I was somehow mistakenly placed on outgoing bar for paying my account twice by accident, so I was in credit but to explain this to someone took 3-4 hours of my time, then they bar all my business services....and I could not make any outgoing calls to my fleet...Finally the response I got was that they had made an error and could not understand how the billing system barred my services..well I can understand because I'll be barring voda real soon.

I was tricked into a contract for vodaphone internet. They had a deal going on at the time (pay for 6? GB get 2GB free) I thought it was too good to be true. I specifically asked the store person to inquire about reception for my area (even though I am in a urban area). I was told I am in a "full coverage zone" and yet, my coverage bars have never exceeded the 2 out of 5. NO WAY WOULD I HAVE SIGNED UP IF I KNEW THIS WAS TRUE. I want to get out of the contract but I cant. I was lied to. This is not fair.

A. Im using a iphone so not a good start
B. min 15 minute wait for customer support.
C. no coverage even when I live 100 mtrs from a mobile tower.
D. 150+ calls dropped this week as well as countless times the called fail thing comes up.
not sure what to do...

I have a Vodafone prepaid mobile broadband stick which I mainly use whe travelling. I recently topped it up as we were moving house within the ACT to Kambah and did not want to be off the net while bigpond did their shift.

Couldn't get any coverage at the new house however even though it is in the standard coverage map. Called up Vodafone got an Indian guy at the call centre - he had a look at his version of the coverage map and advised me that where we are only has an outside coverage i.e. the modem won't connect to the network from inside the house but might work from outside.

So we went outside with the laptop and tried to connect on the street - needless to say it didn't work but I have a feeling the call centre guy must be having a bit of a chuckle.

Fortunately for me I have only lost the pre paid value but I really feel for those who have signed on for bigger contracts with this company.

I have been with Vodafone for a number of years. Coverage has always been poor but this year I have noticed it becoming worse. Every day I get 'Network Lost' pop ups. I have also started to lose coverage in my home! I have missed numerous calls from family inlcuding from my family overseas and urgent calls about my daughter when ill. It's extremely frustrating and just not good enough. It's also becoming embarassing having to tell friends I simply didn't receive their latest voicemail. I can't wait for my contract to expire.

I only ever have one bar of coverage. My phone is forever 'searching' and I'm paying excess bills due to the search changing fm roaming and not 3G as I'm typing this my phone is dropping in and out. I'm over it and want out. I'm going back to optus when my contract expires.

After getting into a business plan 2 years ago and having my phone in for service for 10 weeks during the first few months, I was annoyed o say the least but the lack of reception, constant drop outs, impossibly long wait times to complain to a 'service centre' (what a joke) on the phone, and the total lies that these imbeciles tell when you finally do get someone on the other end stuns me!!! I even tried complaining via email and of course that got me nowhere either. I am soooo pleased that I have found out that I'm not the only one that has this problem....I wish I had known about you months ago, It might of saved my sanity!!! Please close this company down to help the mental state of this country!!! A very upset, frustrated, soon to be ex customer...By the way, don't bother with the 'Vodafone MySay' emails if you receive them, needless to say I tried it and it is also hopeless!!!!!!!!!!!! :(

Below is the email I sent Vodafail. I will wait and see which automatically generated reply I receive.

"I've been told to contact the technical department in regards to registering a complaint about the poor network performance but I don't envy spending three hours on the phone to an "international visitor" who isn't even in the same country as the problem.

Therefore I'm contacting via email to ask about the avenues which must be undertaken to obtain a release from a contract given that the promised service is not being delivered - empty promises that "it will be fixed soon" are no longer cutting it.

I have been a vodafone customer for over seven years, and this is the last straw as far as I'm concerned.

Awaiting your response, but not holding my breath."

Since the meerger between 3 and Vodafone it appears both providers have dropped their service.
I run a business and have lost countless calls and large amounts of money.
The Ombudsman managed to get my contract cancelled and I have now moved to Optus.
If the class action extends to 3 network - count me in.

My vodafone network regularly drops in and out. Sometimes I cannot access it for hours. Thou, recently, it seems to work better.

I HAVE CONSTANT PROBLEMS WITH CALLS NOT CONNECTING JUST DEAD LINE ON THE OTHER END AND TERRIBLE RECEPTION EVEN IN TOWN - WENT TO VODAFONE SHOP TO COMPLAIN - I WAS TOLD RECEPTION HAD IMPROVED SO I SHOWED THEM THAT I HAD NO RECEPTION STANDING IN THEIR SHOP EVEN AS WE WERE TALKING - ASKED HOW MUCH TO PAY OUT CONTRACT EXPECTING THAT IT WOULD BE HALF THE MONTHLY CONTRACT AS IT WAS WHEN THEY TALKED ME IN TO UPGRADING EARLY ONLY TO FIND THAT IT IS THE FULL MONTHLY CONRACT FEE FOR EVERY MONTH LEFT EVEN THOUGH I WAS PAYING FOR A SERVICE THAT WAS PROVIDING LITTLE TO NO SERVICE - CANT WAIT TO GET OUT AND SIGN UP WITH SOMEONE ELSE YOU WOULD THINK THAT IN A TOWN OF 90000 PEOPLE LIKE ALBURY WODONGA I COULD GET RECEPTION IN THE MIDDLE OF THEIR OWN VODAPHONE SHOP BUT THATS OBVIOUSLY NOT A SERVICE THEY PROVIDE - SICK OF PAYING FOR A SERVICE THAT PROVIDES NO SERVICE - NOT ONLY DO I THINK THEY SHOULD JUST ALLOW PEOPLE OUT OF THIER CONTRACTS BUT SHOULD REIMBERSE THEM FOR THIER FRUSTRATIONS ON A DAILY BASIS BEING STUCK IN A CONTRACT WITH LITTLE TO NO SERVICE

I told the sailsman when I sighned up I needed good coverage as I drive tour coaches for a living and need it incase of a breakdown. He told me that they have 99.5 percent of the coverage of telatra. Bullshit the 1st tour I did I had no coverage from Roma to Mount Isa 1400kms of no coverage along one of australias main highways and telstra has coverage all through there. I paid it out and got a teltra phone. After this expeince I will neve use them again as im sure theyve lost alot of customers the same way. If the sailsman was honest about the coverave I might have been willing to give them a go in the future when the coverage improved. What if I was broken down somewhere with 40 peoples safty to worry about and had no coverage.

Ive had vodafones wireless internet usb service in two different suburbs (Tweed Heads and Gold Coast, so not rural). Both times I've had next to no reception, download speeds of less than 1 Kb/s, constant drop outs (network not available), Vodafone software crashes/freezes, and non stop hassle. Whats worse is if you try to contact them about it you are talking to someone in Egypt or Sri Lanka, who can't help you at all because they don't know why the network is down or when it will work again.
Even better, walk into any Vodafone retail outlet and ask a staff member for help, and they'll simply tell you to phone "Customer Care" and explain it to them.
The quality of service and customer care with this company has been absolutely atrocious for many years, they completely deserve this backlash from the public, and hopefully massive financial implications for them as a result.

EVERY time I call the helpdesk, I get disconnected for at least the first three times. Very frustrating! When I finally get through, I can barely understand a word these freaks are saying.

I live in a central area, within 10 mins of CBD, yet Vodafone's Internet coverage is useless! Frequently drops out and this goes on for several weeks sometimes. I use my Internet for work, and when I don't have a proper connection for a few weeks, my productivity drops. Not good enough Vodafone!

Your mobile phone coverage is not much better. Why do my text messages take up to 24 hours to be received??

After Telstra decided dor some random reason to send my bills to another address (resulting in a $600+ bill), I decided to switch to Vodafone. I was a prepaid customer with them a few years ago, and was really happy with their service.
I have an an iPhone 3GS (which i love), but I don't get reception in my house, or in my street for that matter. I can only get 1 bar of reception at my parents house, which just happens to be on a small hill. My friends try to call me, text me etc but I never recieve them because of the crap service. I'm lucky that I have wireless broadband, otherwise I wouldn't be able to download apps etc.
I'm paying $80 a month for a shitload of calls that I can't use. The reason why I signed up in the beginning was to use my mobile instead of the landline to save money.

I have been travelling around OZ for the last year. In that time I have had service around 30% of the time ! I have had that many drop outs and if do get to speak for more than 10mins my phone goes flat !! The latest annoyance is people i message getting the text around 8 time (at a charge to me) or getting my texts the nexts day !! Too bad if your trying to organise something. People try to call and get my voicelail even if im in service. I have had better coverage in 3rd world countries !! What about today ... I called my sister who is with vodafone also. We call each other to use our vodafone to vodafone credit.. You think your getting free minutes but they charge of your main balance ?? What ... you ring them to complain and they cant see how it happened and most of the time they dont understand what im saying... Pathetic Vodafone ! What a disgrace. Telstra is more expensive but is still the most reliable... Its the old addage. You get what you pay for.

1/ GET RID OF LARA. NOW.I don't live in a soundproof world!
2/I cannot respond to emails that I receive. Vodafones answer- the Telstra netwook see anything send thru Vodafone as spam and rejects it.
4/Worse coverage now than I had 6 years ago
5/GET RID OF LARA.
6/ GET RID OF INDIA. They NEVER understand what I'm trying to achieve.
7/Re-work your roaming

Very poor reception on mobile broadband, frequent drop outs and connection times that can take over 10 mins only to last 1 min then drop out again....

We were advised that vodaphone was similar coverage to telstra as vodaphone had brought three mobile - coverage is not this, but I also have a three mobile through work and get better coverage with this than my vodaphone mobile!!!!

Bought our 11 year old a phone to give him a bit of security and independence when he is with his friends and put him on the Vodafone network with us ... pffft - what a waste of time !! The reception is ridiculous when there is any, calls are constantly dropping out and you we can't guarantee that SMS will get to him or that we will receive them from him in a timely manner. Vodafone has definitely failed to provide us with the peace of mind we thought we would have !!

Vodafone is so bad, it's hard to know where to start. I've given up expecting to be able to make a call whenever and wherever I want (not even from Cairns International Airport, for God's sake, and don't get me started on the Hume Highway's pathetic coverage - more gaps than coverage, I reckon), and as for 3G connectivity, forget it. And it's getting worse, not better. What little coverage I had at home seems to be getting worse. I now have to walk around to find a signal, and even then half of all the calls I make and receive are either unintelligible or drop out.

Rubbish, rubbish, rubbish.

In Albion Park NSW the coverage is so poor I go from 5 bars to no bars in minutes. The service from the tower just drops out and another many kilometres away (Berkeley) takes over. Don't even bother with their so called "broadband", its slower than dial up. They should be ashamed of the service or lack there of they are providing. Rang tech support almost three years ago to alert them of the issue,they said they were aware of it and still nothing has changed to this day.

Very often I would ben without reception unable to go on internet and I was truying to call them but waited forever aproximately 30 minutes or more and no one would pick up phone so I would be very angry. Also I was very tempted to cancel my membership.

I signed up to a $115/month unlimited txt/mms/calls to anybody plan in October 09 and it was okay at first. I live in the Sunshine Coast hinterland and figured bad reception was just part and parcel of living in a semi-remote area. At first I got reception out the front of my house and on windowsills in certain rooms, but eventually the reception diminished all together. I didn't even get reception out the front of my house anymore and had to drive 2km up the road for the phone to get one bar of reception and no 3G service. I was now paying $125 a month (stupid phone insurance) for a phone that I could barely use. I wasn't even getting reception in Maroochydore (central Sunshine Coast) anymore. I thought something was wrong with my phone, so I took it into a couple of phone shops and they told me absolutely nothing was wrong with it. I called up Vodafone to complain FIVE times and was told the first 3 times that they would call me back within 2-5 days. They never did. I got more infuriated with each call and eventually the Indian on the other end told me that I could have my plan cut off and I just had to send my phone back to them. I missed out on countless shifts at work, phone calls and text messages from friends due to Vodafones beyond shitty service. I'm now with Telstra and I get reception EVERYWHERE in my house. Not just on windowsills and outside. I get full service outside. I now realise that I shouldn't have put up with Vodafones shitty service for as long as I did!!!

I have bin with Vodafone for a short time but have a 24 month contract. If i'm indoors i do not get reception. My phone relies on 3G to make phone calls but rarely get 3G connection when i'm indoors or at home. I am a contracted worker and rely on getting texts from my employer to know when i am working. I will constantly have to walk to the top of my street to receive texts which is extremely inconvenient. This has bin an ongoing problem from the first week i got my new mobile. If this continues it will just build up stress in a world where there is to much already. They need to make a change soon.

Terrible reception at my home and I live 27km from Sydney CBD, please get me away from this provider !! (and i dont want to pay exit fees)

I have been with Vodafone for just under a year, and all has been fine until just a few weeks ago. I can't get any reception on my phone when at work, so I miss calls and when trying to make them my phone just drops out. Voicemail messages aren't received until I get home and have decent reception again, by which point it's too late to respond to the missed call. My phone is a lifeline at work as I work in a private home with 5 children and need a working phone incase of emergencies....

I have many complaints as a 1/2 year contract holder to share with you all today, how lovely this company really is.

I am 20 Male from Country W.A I was signed into a Contract with Vodafone without them checking I had a job in the first place (I don't work and my parents have to pay my Bill) so they gave me a contract I myself had no income to pay but that was fine. This was my first problem, I was pretty much TALKED INTO a contract when I went into buy a PREPAID Handset and the sales person from ARMADALE W.A talked me into it so I went with it not knowing how I was going to pay for it, they apparently ran a Credit Check and some how I was earning money when I never had a job for the past 4 years? I still have a another 11 sad months ahead on my $114.00 contract.

The next problem I had was constant Service Drop outs some times days without reception, I would ring up and get Notes applied to my account and sometimes was offered a credit for not being able to use my Unlimited Cap Plan of $114.00 a month I can't even pay yet they gave me the contract LOL?

The next problem I then had was, more constant network interference slow data speeds on GSM and on 3G. Recently I had 3x Days in December without network coverage here, I rung customer support and sat on the phone for 3 hours at the Minimum trying to get through to these people to complain and get a credit applied to my account for the inconsistence (What happens if my car broke down or I was bitten by a snake working on the farm) I had no phone to use and no service which is a service I pay for each month. The next thing I was told that a $50.00 credit would be applie to my January 6th 2011 Bill and even recieved a Text Message from 1555 Saying it was applied (THIS IS YET TO HAPPEN) I then waited a day and still no phone service and I got a call from a foreign lady I spoke with yesterday saying due to my 3x days network outage my bill of $117.19 would be wavered and paid this month due 6th January 2011. I still owe this money and no credits have been applied to my account. They pretty much lied to me in person and yet I still have poor service. I feel so low in the dumps with this service I sat here and cried last week and asked how much it was to cancel the contract I couldn't even afford to pay in the first place it was like $1,000+ to cancel it as I have 11 months left finishing on the 11th November 2011 which is painful for someone who has no job or full time work.

I also have another problem with Vodafone AU the list goes on, this time something that says "!@#$ Off" in my opinion... They Vodafone AU shut down my nearest Vodafone Retail Store which was in Armadale where I got my Plan Contract from, they just shut the doors so now instead of driving 230 Kilometers to go to a Store I now need to drive 265 to the nearest in Cannington Carousel shopping centre, to me this says "WE DON'T WANT YOUR BUSINESS" And it was the nearest store for all COUNTRY W.A Citizens to visit!

Another problem is, Vodafone recently joined partners with 3 Hutchinson Australia!? VODAFONE NEVER SENT OUT INFORMATION, OR ADVISED CONTRACT PERSON/S ME AND 4 OF MY FRIENDS of the joining partnership this was done behind customers backs and not mentioned until it was DONE!

My LAST Painful complaint is my Christmas Present for 2010. My mobile phone broke a week ago and my parents got me a Nokia C3 Graphite Handset ADVERTISED TO HAVE WORKING WI-FI Connection, after exchanging the handset 3x times before Xmas Eve I could NOT get a working handset and had to travel 100 Kilometers each day for 3x days to keep returning the handset! THE HANDSET IS FAULTY Nokia know about the WI-FI Problem and Nokia have released a 7.20 Firmware Update whilst Vodafone have only released up to 4.65 Firmware for the HANDSET Which means THE WIFI STILL DOES NOT WORK But Vodafone are selling these handsets at $99.00 with WIFI! I tried 3x handsets and after trying 3 and travelling 300+ Kilometers a 54 Kilometer trip each way I was offered NO REFUND By Woolworth but to have the handset sent away!

GOOGLE SEARCH Nokia C3 WiFi problems, THE HANDSETS ARE BEING SOLD FAULTY AND VODAFONE OFFER NO CURRENT 7.20 FIRMWARE UPDATE TO FIX THE PROBLEM! 100% FALSE ADVERTISING AND SCAM I AM SICK OF THIS SHIT AND SERIOUSLY THINK THERE MUST BE A WAY TO GET OUT OF CONTRACT WITHOUT PAYING FOR THE CRAP! I feel suicidal, I can't even pay for the contract but was given one at the drop of a hat without even checking I had full time work to start with!

SOMETHING NEEDS TO BE DONE SPECIALLY WITH THE SELLING OF FAULTY HANDSETS ADVERTISED TO HAVE WIFI CONNECTIVTY BUT NO SOFTWARE RELEASED TO RESOLVE PROBLEMS ON A LOCKED AND VODAFONE BRANDED HANDSET!

FURIOUS AND HAD ENOUGH SOMETHING NEEDS TO BE DONE AND FAST!

Callum
0405 630 436
Requiring CLASS ACTION

My mobile has terrible reception, and the rare times I do get reception calls still drop out, voicemails can come through days late and the internet - terrible! Internet is the worst, it runs slow, constantly drops out and then just doesnt reconnect. My battery runs out from constantly searching for reception. When in public areas with a lot of people around, I cant get reception at all - 'network busy'. Its totally useless, can't wait for my contract to end so I can switch to Telstra.

For the 3rd time this month I have sat on the landline phone for anywhere up to 3hrs waiting fior someone to fix up my mobile phone reception. My mobile will be working fine then suddenly I can only make "emergency calls" or my "service is unavailable". This is particularly frustrating when I have an ill father who is somewhat reliable on contacting me in times of need!
When the 'emergency calls' comes up I can't even call 'customer care' from my mobile but have to call from a landline which costs even more as the v odaphone number is a 1300 number!!
It also seems Every month my bill has extra charges which inturn causes me to spend more of the time i don'yt have on the phone to the incompetent vodafone staff!!!

I now can't wait for my contract to end so I can forget Vodafone altogether and start fresh withb a companty thjat actually has reception!!!

Using an iPhone over the vodafone network,
I estimate around 30% of my emails were not delivered.

After 6 weeks of telephone calls and venting to the Mumbi call centre
I finally got a tech to admit they had a problem with the network, and that messages from the vodafone server to www were being bounced by other service providers because of spam issues.

On one of my phone calls, I was on hold for over 3 hours
to "customer care" in Hobart. I had a meeting to attend
so had to cancel the call without ever being answered.

I left messages on the "complaint" section of vodafone website,
where a response within 48 hours is offered. I am still waiting.

The iPhone is now replaced with a Blackberry, and email issues are resolved.
I noticed yesterday the service had dropped back to Edge.

I signed up to Vodafone mobile broadband internet about 2 months ago, as I was about to move about an hour out of Melbourne and they told me they had really good reception up there (yeah - right...). Since then I have had countless problems with dropouts, pathetically slow reception, and freezing screens, and with me trying to get a small business off the ground, this caused so many problems. I have contacted them a few times and not once did they mention there were problems. They told me I was probably in a "black spot" as reception up here was supposedly good. The signal strength never gets any better than "poor" and they told me I should buy a pocket wifi to improve the signal, but this costs an extra $100. Im glad I held off, and came across this news article and website, and now know its not just me! And I dont live in a "black spot". I have signed a 2 year contract, and was told the first 6 months would be 1/2 price, yet when I got my first bill recently, there was no mention of this. Another call to them, and they said it would apply from my next bill. Who knows if this will happen? I just want to get out of my contract and go to another provider who has good coverage up here (bit thin on the ground though....not many to choose from).

Over the last couple of weeks I have noticed less coverage, delayed text messages and phone calls and no coverage over night (I have to switch my phone on and off to get any txt messages). I've had my phone and contract with vodafone for the last 2 years and things have been fine up until just recently...not sure why!

I can goto places that claim to have full coverage and my phone will always switch between 3G/GSM/Emergency Signal

im also paying the extra $10 warranty, and i lost my back cover and went to the vodafone store i purchased my phone from, they told me to contact vodafone hotline, i asked if they couldnt just order a new one in, they said they dont deal with that, in the end i bought a new back cover for $3 off the internet, the warranty is definatly not worth it.

i dont really know where to start, from there call center operators to there hopeless reception and data services, for over 3 months i have spent over 7 hours calling the call center- I HATE LARA SHE IS SO HOPELESS GET RID OF HERE !!! to get my data services fixed, I HAD NO DATE FOR A LONG TIME I HAD TO USE WIFI AT HOME AND THEY MADE ME TROUBLE SHOOT EVERY SINGLE WAY THEY CAN THINK OF THINKING IT WAS MY FONE BUT IT WASNT MY FONE, IN RESULT I LOST APPLICATIONS-
- first of all they said they will get back to me within 72 hours for the tech dept to see what the problems is,
-4 days later i called back cause no one got back to me and they told me that someone cancelled the request WTF??? so i had to wait another 72 hours cause i told them to reopen the case, no one got back to me, i went overseas on 27/11/10- 2-12-12 and wanted to use roaming there so i called up 1555 but the guy didnt know what i was talking about and he couldnt help me and said he will call me back asap, but he didnt, so i made another call and the guy helped me, i came back to aust and no one has gotten back to me about the data service so i made another call(note that it takes around 30 mins to get through to someone) i wanted to cancell my contract cause i think they breached the contract by not providing me a service in my contract, so retention person told me she will give me 2 months free access, but i just wanted the data service to be fixed , she said she will call me the next day and tell me whats happening, and guess what !! no phone call, i waited a few days to see if i will get that call but no, so i made another call, waited 60 mins to get thru !!, so i get really angry and they advised me they can give me another 2 more free months acess 2+2=4 months, so i waited and waited till 2 days ago and made another call just to see what the outcome is with my data services and yet they dont recall giving me a total of 4 months free access only 2, so they tranfered me to someother dept and FINALLY someone from australia was on the other side and he made me wait 5 mins and saw that there was a total of 4 months and he told me that there was upgrades in your area, BUT THE PROBLEM WAS I JUST WANTED TO KNOW WHY MY DATA WASNT WORKING IT TOOK THEM THIS LONG TO GIVE ME AN ANSWER OF LIES AND MISLEADING INFORMATION and it took someone from australia to get the problem fixed,

another problem occured while this was happening i wanted to cancell my insurance on my fone, i called up 1555 they said they cant cancell it only mobileme can so i called them up and said that they cant do anything that 1555 can only cancell it, so then i called up 1555 and they said they cant do it, i requested to speak to a team leader and he aid the same thing so i hanged up, i called the next day and said i would like to cancell my insurance and they person did it for my straight away. I SERIOUSLY DONT UNDERSTAND WHAT TRAINING THEY GET,IT IS REALLY FUSTRATING
seriously, i dont think its the company itself but its there overseas workers who really dont know anything, but yet again thats what companies deserve when they outsource their work to other countries, i really hope vodafone goes down, and the only reason they brought out the infinite plan is to gain more customers cause they know they are in the wrong and many people have left,

SO I SAY TO YOU ALL PEOPLE COMPLAINING JUST KEEP COMPLAIN AND REQUEST YOU WANT FREE ACCESS AND MAKE THE MOST OUT OF THEM WHILE YOU CAN AND MAKE SURE THE NOTE IT DOWN ON THEIR SYSTEM AND TAKE NOTES AND NAMES !!! CAUSE KNOWING THEM THEY WILL STUFF UP.
I REALLY REALLY REALLY HATE FOR WHAT THEY HAVE DONE TO ME AND EVERYONE ELSE

NONE OF THIS IS MADE UP IT IS REALLY TRUE FOR THOSE THINKING AS IF THEY WOULD DO THAT, TRUST ME AND TRY IT OUT YOURSELF IF U HAVE PATIENCE

In Whyalla SA no coverage in the town area and we are the 2nd largest city in SA,what a joke. Continual drop outs and unbelievable waiting times(over an hour in some cases) to talk to someone is ridiculous.

I have many complaints as a 1/2 year contract holder to share with you all today, how lovely this company really is. Thought I was making the right move from Telstra (I have notes on my phone account of many complaints about network out ages happening all to often please help me and speak out)

I am 20 Male from Country W.A I was signed into a Contract with Vodafone without them checking I had a job in the first place (I don't work and my parents have to pay my Bill) so they gave me a contract I myself had no income to pay but that was fine. This was my first problem, I was pretty much TALKED INTO a contract when I went into buy a PREPAID Handset and the sales person from ARMADALE W.A talked me into it so I went with it not knowing how I was going to pay for it, they apparently ran a Credit Check and some how I was earning money when I never had a job for the past 4 years? I still have a another 11 sad months ahead on my $114.00 contract.

The next problem I had was constant Service Drop outs some times days without reception, I would ring up and get Notes applied to my account and sometimes was offered a credit for not being able to use my Unlimited Cap Plan of $114.00 a month I can't even pay yet they gave me the contract LOL?

The next problem I then had was, more constant network interference slow data speeds on GSM and on 3G. Recently I had 3x Days in December without network coverage here, I rung customer support and sat on the phone for 3 hours at the Minimum trying to get through to these people to complain and get a credit applied to my account for the inconsistence (What happens if my car broke down or I was bitten by a snake working on the farm) I had no phone to use and no service which is a service I pay for each month. The next thing I was told that a $50.00 credit would be applie to my January 6th 2011 Bill and even recieved a Text Message from 1555 Saying it was applied (THIS IS YET TO HAPPEN) I then waited a day and still no phone service and I got a call from a foreign lady I spoke with yesterday saying due to my 3x days network outage my bill of $117.19 would be wavered and paid this month due 6th January 2011. I still owe this money and no credits have been applied to my account. They pretty much lied to me in person and yet I still have poor service. I feel so low in the dumps with this service I sat here and cried last week and asked how much it was to cancel the contract I couldn't even afford to pay in the first place it was like $1,000+ to cancel it as I have 11 months left finishing on the 11th November 2011 which is painful for someone who has no job or full time work.

I also have another problem with Vodafone AU the list goes on, this time something that says "!@#$ Off" in my opinion... They Vodafone AU shut down my nearest Vodafone Retail Store which was in Armadale where I got my Plan Contract from, they just shut the doors so now instead of driving 230 Kilometers to go to a Store I now need to drive 265 to the nearest in Cannington Carousel shopping centre, to me this says "WE DON'T WANT YOUR BUSINESS" And it was the nearest store for all COUNTRY W.A Citizens to visit!

Another problem is, Vodafone recently joined partners with 3 Hutchinson Australia!? VODAFONE NEVER SENT OUT INFORMATION, OR ADVISED CONTRACT PERSON/S ME AND 4 OF MY FRIENDS of the joining partnership this was done behind customers backs and not mentioned until it was DONE!

My LAST Painful complaint is my Christmas Present for 2010. My mobile phone broke a week ago and my parents got me a Nokia C3 Graphite Handset ADVERTISED TO HAVE WORKING WI-FI Connection, after exchanging the handset 3x times before Xmas Eve I could NOT get a working handset and had to travel 100 Kilometers each day for 3x days to keep returning the handset! THE HANDSET IS FAULTY Nokia know about the WI-FI Problem and Nokia have released a 7.20 Firmware Update whilst Vodafone have only released up to 4.65 Firmware for the HANDSET Which means THE WIFI STILL DOES NOT WORK But Vodafone are selling these handsets at $99.00 with WIFI! I tried 3x handsets and after trying 3 and travelling 300+ Kilometers a 54 Kilometer trip each way I was offered NO REFUND By Woolworth but to have the handset sent away!

GOOGLE SEARCH Nokia C3 WiFi problems, THE HANDSETS ARE BEING SOLD FAULTY AND VODAFONE OFFER NO CURRENT 7.20 FIRMWARE UPDATE TO FIX THE PROBLEM! 100% FALSE ADVERTISING AND SCAM I AM SICK OF THIS SHIT AND SERIOUSLY THINK THERE MUST BE A WAY TO GET OUT OF CONTRACT WITHOUT PAYING FOR THE CRAP! I feel suicidal, I can't even pay for the contract but was given one at the drop of a hat without even checking I had full time work to start with!

SOMETHING NEEDS TO BE DONE SPECIALLY WITH THE SELLING OF FAULTY HANDSETS ADVERTISED TO HAVE WIFI CONNECTIVTY BUT NO SOFTWARE RELEASED TO RESOLVE PROBLEMS ON A LOCKED AND VODAFONE BRANDED HANDSET!

FURIOUS AND HAD ENOUGH SOMETHING NEEDS TO BE DONE AND FAST!

got signed up for a pre-payed account when I was 14 under my dads details due to vodafone demanding because I was under age. after years of multiple issues with them and and having to contact my father to ring them each time there was an issue, I decided to change the owner to my name. They refused to change my details claiming "pre-payed accounts cant be changed", and refused to fix any of my problems. late msgs, thats if they even turned up at all, multiple drop out calls, bugger all reception. Got out and went to 3....now they've bloody merged. grrrr...
cant even think of 1 good thing to say about vodafone

i dont really know where to start, from there call center operators to there hopeless reception and data services, for over 3 months i have spent over 7 hours calling the call center- I HATE LARA SHE IS SO HOPELESS GET RID OF HERE !!! to get my data services fixed, I HAD NO DATE FOR A LONG TIME I HAD TO USE WIFI AT HOME AND THEY MADE ME TROUBLE SHOOT EVERY SINGLE WAY THEY CAN THINK OF THINKING IT WAS MY FONE BUT IT WASNT MY FONE, IN RESULT I LOST APPLICATIONS-
- first of all they said they will get back to me within 72 hours for the tech dept to see what the problems is,
-4 days later i called back cause no one got back to me and they told me that someone cancelled the request WTF??? so i had to wait another 72 hours cause i told them to reopen the case, no one got back to me, i went overseas on 27/11/10- 2-12-12 and wanted to use roaming there so i called up 1555 but the guy didnt know what i was talking about and he couldnt help me and said he will call me back asap, but he didnt, so i made another call and the guy helped me, i came back to aust and no one has gotten back to me about the data service so i made another call(note that it takes around 30 mins to get through to someone) i wanted to cancell my contract cause i think they breached the contract by not providing me a service in my contract, so retention person told me she will give me 2 months free access, but i just wanted the data service to be fixed , she said she will call me the next day and tell me whats happening, and guess what !! no phone call, i waited a few days to see if i will get that call but no, so i made another call, waited 60 mins to get thru !!, so i get really angry and they advised me they can give me another 2 more free months acess 2+2=4 months, so i waited and waited till 2 days ago and made another call just to see what the outcome is with my data services and yet they dont recall giving me a total of 4 months free access only 2, so they tranfered me to someother dept and FINALLY someone from australia was on the other side and he made me wait 5 mins and saw that there was a total of 4 months and he told me that there was upgrades in your area, BUT THE PROBLEM WAS I JUST WANTED TO KNOW WHY MY DATA WASNT WORKING IT TOOK THEM THIS LONG TO GIVE ME AN ANSWER OF LIES AND MISLEADING INFORMATION and it took someone from australia to get the problem fixed,

another problem occured while this was happening i wanted to cancell my insurance on my fone, i called up 1555 they said they cant cancell it only mobileme can so i called them up and said that they cant do anything that 1555 can only cancell it, so then i called up 1555 and they said they cant do it, i requested to speak to a team leader and he aid the same thing so i hanged up, i called the next day and said i would like to cancell my insurance and they person did it for my straight away. I SERIOUSLY DONT UNDERSTAND WHAT TRAINING THEY GET,IT IS REALLY FUSTRATING
seriously, i dont think its the company itself but its there overseas workers who really dont know anything, but yet again thats what companies deserve when they outsource their work to other countries, i really hope vodafone goes down, and the only reason they brought out the infinite plan is to gain more customers cause they know they are in the wrong and many people have left,

SO I SAY TO YOU ALL PEOPLE COMPLAINING JUST KEEP COMPLAIN AND REQUEST YOU WANT FREE ACCESS AND MAKE THE MOST OUT OF THEM WHILE YOU CAN AND MAKE SURE THE NOTE IT DOWN ON THEIR SYSTEM AND TAKE NOTES AND NAMES !!! CAUSE KNOWING THEM THEY WILL STUFF UP.
I REALLY REALLY REALLY HATE FOR WHAT THEY HAVE DONE TO ME AND EVERYONE ELSE

NONE OF THIS IS MADE UP IT IS REALLY TRUE FOR THOSE THINKING AS IF THEY WOULD DO THAT, TRUST ME AND TRY IT OUT YOURSELF IF U HAVE PATIENCE

As I didnt have a permanent residence at the time I signed up for a 12 month contract with vodafone on the condition that I would be able to link up with Wireless Vodafone 3g Broadband, every since I have been with Vodafone I have had problems with the 3G Wireless Broadband, when I tried to speak to someone in Charge and make a written or verbal complaint I was informed that there was no one that could take this complaint, so for the past 12 months I have been ringing the Vodafone faults line, with that wonderful voice Called LARA , Vodafone need to do something about this also.
Vodafone (INDIAN TECH"S) informed me after 11 months of problems with the 3G network that there was NO COVERAGE OF 3G IN MY AREA but they have taken 12 months contract payments , whick when I asked them about , their reply was, " TO BAD YOU SIGNED UP FOR A 12 MONTH CONTRACT, AND IT YOU WANT TO LEAVE BEFORE THE TIME IS UP THEN YOU HAVE TO PAY THE CONTRACT OUR, the balance of the monthly payments!!!!!!! What a wonderful company this Australian Vodafone is!!!!!!!!!!!!!!

I had never had ongoing coverage issues with Vodafone before October 2010. I have relatives that are contracted to 3 that have nothing but trouble with coverage since 3 was merged with Voda into VHA. It was only several weeks ago that I was getting a "connection error" when trying to use my phone in the Randwick area of Sydney. It made no sense to me why I would have full bars of coverage, but yet still not be able to make or receive calls whenever I was within the Randwick area coverage. So, I came to the conclusion that the issue was a handset issue and I went back to the Vodafone retailer and demanded another handset. They had initially borked at the idea but then quickly capitulated when I taunted them with the representations they (VHA) had made to the ACCC back in January over faulty handset issues.

It was the very next day I came to the conclusion that my new handset was not going to change the FACT that a blackspot (previously only obvious to 3 customers living in the Tamarama area) was occuring in the Randwick area(the Voda rep at the retailer I went back to actually stated there was "a network issue" in the Randwick coverage area) and my handset was useless whenever I was in the area.
Previously to me upgrading my handset, I was with Vodafone previously for a year. It was only because of my dissatisfaction of a faulty handset that I was released from the contract.

The funny thing though is, that for the whole time I started with Vodafone( I am a previous Telstra customer, whenever I went through Randwick's coverage area, my handset would crash and restart. I use to go through there on a daily basis and now wonder (since my handset became defective with the firmware) if it was in fact something occurring on the network that crashed my phone into a state of needing to be returned to Nokia itself.

Oh yes, you can bet I will be dumping Vodafone at the next opportunity. There are several reasons why. One of which is coverage that just isn't what it was before and should be for a city like Sydney.

Everthing- data, phone call dropout, poor coverage

Calls constantly drop out. Working in the middle of the Sydney CBD is no guarantee of good coverage or reception - a mere gust of wind can cause a phone call to cut out. I estimate that half of my monthly telephone bill is redialled dropped out phone calls. A disgrace.

I purchased USB Modem on a 1 year contract from the Wollongong store. I was advised that I should experience a minimum speed of 500 kpbs. At the best of times, I would only get 50 - 150 kpbs (only 5% of the time I used the modem. I was advised by the store to call the service number which I did (Please note; no-one at the Vodafone stores will offer to assist with any problems regarding service - they are all sales people). I called the service centres (with a minimum wait of 20 minutes). On some occasions, I would end up in the wrong department after carefully choosing my options on the key pad. I would be advised to speak to the "data-people" who can analyse my coverage to determine whether I was receiving coverage (I understand formalities are needed). It took a while to convince the operator that the coverage map being viewed was the same one I viewed prior to purchasing the modem, and that it does not reflect reality. I called several more times to speak to these specialist to check out my problem in-depth with no luck after being on hold for close to half-hour; this is after being transferred. Eventually, I was advised to call another "date-service number" to speak with person that could correct the issue. I was advised to call within a hour timeframe (8-9am) which I found difficult due to the fact I travel to Sydney for work and I am in transit (NO chance of Vodafone USB reception in motion). I rang this number on return from work. After being transferred for half-an-hour from department to department. The last person I spoke spent a considerable amount of time repeating my calling history (which I obviously new) then in the last minutes transferred me to a department. I received a voice message advising that this department was now closed. I called the complaints department the next day. Not only did I reached the wrong department again, but also a girl with an attitude problem. I vented my anger (not at any individual) I was advised, and I quote, "After all that has been reported by you, I can see that you NOW had enough". I was advised to return the product which I did and no cancellation costs would apply in my case. I still keep receiving bills and this has forced me to go to my bank and bar Vodafone from accessing my funds. In summary: MISGUIDED INFORMATION ON COVERAGE, OVERLY-DETERMINED SALES PEOPLE, POOR COVERAGE, UNORGANISED CALL CENTRES, RUDE AND UNPROFESSIONAL CALL-CENTRE STAFF, TIME WASTERS. Thank you.

had to pay out my contract due to little or most times no reception in my area. i was told upon purchase of contract that i would have no problem with reception but from the start unless i left my phone outside,i would miss calls and not receive messages or voicemails for days. i was unaware i was able to do anything about it through vodafone. when i finally got them to do something they offered me a $10 a month reduction in my bill. thinking this was as good as it would get i accepted the offer. after a month or so of still having the same reception,i came to the conclusion that the $10 reduction on a contract that had no reception was not a good enough discount.i told vodafone again about the extremely poor reception and was told my options were to put up with it or cancel the contract.upon choosing to cancel the contract i was told a payment of $250 would be required to do so. payment was made and i begun a contract with optus which has been faultless thus far. with all of these new issues coming to light,i think it was unfair of vodafone to charge me $250 to end a contract that they from the start were unable to professionally service me with. thankyou

I had to change to Telstra because my coverage was non existent where I moved to. That was OK. I kind of expected that. But working within 17km of the CBD and constantly having drop outs and having to call clients back and being told by people to change my phone and that I sound like I'm under water etc.. To save my business I had to play 360 bucks to bail from vodafone. Now I'm with Telstra and while theyre not perfect, my coverage is great.

so frustrated with the then 3 migrating to vodaphone network that I changed carriers as I could not get a signal. No one at voaphone wanted to deal with issue... international call centres leave a bit to be desired at times ... no local knowledge... "our maps indicate you should have service... it must be your handset...let me talk you through this (again and again and again...)" Aaaaah!

I have many complaints as a 1/2 year contract holder to share with you all today, how lovely this company really is. Thought I was making the right move from Telstra (I have notes on my phone account of many complaints about network out ages happening all to often please help me and speak out)

I am 20 Male from Country W.A I was signed into a Contract with Vodafone without them checking I had a job in the first place (I don't work and my parents have to pay my Bill) so they gave me a contract I myself had no income to pay but that was fine. This was my first problem, I was pretty much TALKED INTO a contract when I went into buy a PREPAID Handset and the sales person from ARMADALE W.A talked me into it so I went with it not knowing how I was going to pay for it, they apparently ran a Credit Check and some how I was earning money when I never had a job for the past 4 years? I still have a another 11 sad months ahead on my $114.00 contract.

The next problem I had was constant Service Drop outs some times days without reception, I would ring up and get Notes applied to my account and sometimes was offered a credit for not being able to use my Unlimited Cap Plan of $114.00 a month I can't even pay yet they gave me the contract LOL?

The next problem I then had was, more constant network interference slow data speeds on GSM and on 3G. Recently I had 3x Days in December without network coverage here, I rung customer support and sat on the phone for 3 hours at the Minimum trying to get through to these people to complain and get a credit applied to my account for the inconsistence (What happens if my car broke down or I was bitten by a snake working on the farm) I had no phone to use and no service which is a service I pay for each month. The next thing I was told that a $50.00 credit would be applie to my January 6th 2011 Bill and even recieved a Text Message from 1555 Saying it was applied (THIS IS YET TO HAPPEN) I then waited a day and still no phone service and I got a call from a foreign lady I spoke with yesterday saying due to my 3x days network outage my bill of $117.19 would be wavered and paid this month due 6th January 2011. I still owe this money and no credits have been applied to my account. They pretty much lied to me in person and yet I still have poor service. I feel so low in the dumps with this service I sat here and cried last week and asked how much it was to cancel the contract I couldn't even afford to pay in the first place it was like $1,000+ to cancel it as I have 11 months left finishing on the 11th November 2011 which is painful for someone who has no job or full time work.

I also have another problem with Vodafone AU the list goes on, this time something that says "!@#$ Off" in my opinion... They Vodafone AU shut down my nearest Vodafone Retail Store which was in Armadale where I got my Plan Contract from, they just shut the doors so now instead of driving 230 Kilometers to go to a Store I now need to drive 265 to the nearest in Cannington Carousel shopping centre, to me this says "WE DON'T WANT YOUR BUSINESS" And it was the nearest store for all COUNTRY W.A Citizens to visit!

Another problem is, Vodafone recently joined partners with 3 Hutchinson Australia!? VODAFONE NEVER SENT OUT INFORMATION, OR ADVISED CONTRACT PERSON/S ME AND 4 OF MY FRIENDS of the joining partnership this was done behind customers backs and not mentioned until it was DONE!

My LAST Painful complaint is my Christmas Present for 2010. My mobile phone broke a week ago and my parents got me a Nokia C3 Graphite Handset ADVERTISED TO HAVE WORKING WI-FI Connection, after exchanging the handset 3x times before Xmas Eve I could NOT get a working handset and had to travel 100 Kilometers each day for 3x days to keep returning the handset! THE HANDSET IS FAULTY Nokia know about the WI-FI Problem and Nokia have released a 7.20 Firmware Update whilst Vodafone have only released up to 4.65 Firmware for the HANDSET Which means THE WIFI STILL DOES NOT WORK But Vodafone are selling these handsets at $99.00 with WIFI! I tried 3x handsets and after trying 3 and travelling 300+ Kilometers a 54 Kilometer trip each way I was offered NO REFUND By Woolworth but to have the handset sent away!

GOOGLE SEARCH Nokia C3 WiFi problems, THE HANDSETS ARE BEING SOLD FAULTY AND VODAFONE OFFER NO CURRENT 7.20 FIRMWARE UPDATE TO FIX THE PROBLEM! 100% FALSE ADVERTISING AND SCAM I AM SICK OF THIS SHIT AND SERIOUSLY THINK THERE MUST BE A WAY TO GET OUT OF CONTRACT WITHOUT PAYING FOR THE CRAP! I feel suicidal, I can't even pay for the contract but was given one at the drop of a hat without even checking I had full time work to start with!

SOMETHING NEEDS TO BE DONE SPECIALLY WITH THE SELLING OF FAULTY HANDSETS ADVERTISED TO HAVE WIFI CONNECTIVTY BUT NO SOFTWARE RELEASED TO RESOLVE PROBLEMS ON A LOCKED AND VODAFONE BRANDED HANDSET!

FURIOUS AND HAD ENOUGH SOMETHING NEEDS TO BE DONE AND FAST!

My Wife said she wanted a Birmingham booty Call, Thanks to Vodafones lack of coverage my wife has now left me for a young man with a prepaid Telstra Sim.. Thanks Vodafone!

http://www.urbandictionary.com/define.php?term=birmingham%20phone%20call

Lack of reception, shocking customer service, am totally disgruntled!!!

Several times a week I talk to a friend for two hours. On a good day we can talk without drop out, on a bad day it can drop out ten times. On one conversation the service drop out was nine times within an hour. We are both vodaphone prepaid mobiles but this also happens when I talk to other friends on different networks. Vodafone need to pick up their game, otherwise I will go back to using the landline. It actually works out cheaper.

Every year especially in summertime we have drop outs for up to 7 hours. Vodafone outage maps show nothing and having to wait for up to an hour to talk to someone is a joke. Get rid of Lara and provide a decent service that people are paying for. As soon as my contract is up,I will be switching to telstra. Although the most expensive at least I will have fewer drop outs and better coverage.

I was a 3 customer and never had issues with coverage at all. I joined V in November this year and I was shocked with the lack of network coverage! I live in Seabrook (better known as Point Cook) and have had occasions where I have no signal...I mean, come on...it's not as if I'm on an island. I called V (mind you, it takes approximately 35 minutes just to speak to someone...and when you do, it's kind of pathetic). I managed to get a $30 credit on my first bill after speaking to the Supervisor at the "overseas" call centre. V really need to do something...I was on a very important phone call (phone interview) and the call kept dropping out. I ended up having to use my home phone.

The cap plan was very appealing, as was the 'best mate' deal (nominate one number that is free to call).
However the reception is worse than anyone else on any other carrier. I moved from the bush into Launceston and frankly, the reception was better out in the sticks (and not great there either)! wtf??
Had a vodafone dongle also and the speed was excruciatingly slow, or constantly dropped out.
So disappointed. There's a vodafone shop in town which has been recently revamped - shame the money wasn't put to improving the phones...

My boyfriend and I signed to vodafone because they had the iphone4...so far awesome. However on a recent trip to Queensland we used my boyfriends phone for google maps. Little did we know that we had gone over the cap until vodafone decides to tell us once we had gone $450 over. Thanx vodafone from the prompt update. Needless to say we are wondering why they didn't send one earlier but hey $450 seems like the right amount before telling a customer. Not happy!!! Furthermore, I wouldn't like to be a Queensland customer either, we found that now where in queenlsand could you get reception more than one bar at best.
Be a previous 3 customer I hope the customer service at vodafone is alittle better. Im thinking that my choice to change is a bad one. Here's to hoping to getting out of a now $600 phone bill because of data usage!!!! Thanx alot vodafone!

Messages are delayed. Reception breaks up constantly as of about 4-6 weeks ago, calls drop out constantly as of 4-6 weeks ago. VERY FRUSTRATING!!! Up until then we were very happy with Vodaphone for the previous 3 years. I initially thought it was my phone, but now I find out the problems are widespread. My entire extended family is on Vodaphone prepaid (about 18 of us) so if the problems don't get fixed soon we'll easily be able to change carriers. (Sorry for all you guys on plans!)

i am facing the same problems as everyone else with the lack of reception.

i have called a number of times and have not had any luck with customer care.

With all of us annoyed with Voda's efforts, Is there a way we can brake our contracts. Has anyone online got the experience to guide us through this process.
Somebody please ease our pain......

I live in sydney in the eastern suburbs, i have no reception on regular basis,my sms and mms messages arrive hours/days late. I ring vodafone, you are on hold for hours, then youre told to take your simcard out, and switch the phone on/off. Then of course there is still no reception, and you get told there is something wrong with your phone!!!The staff are really rude about it too. I have gone into my local vodafone and was given two replacement simcards, and then told there was something wrong with my phone!!!Like are you for real????I have been with vodafone for the last 10 years,i renewed my contract in January,however intend to cancel now, and return my phone. Whats the point of paying monthly fees when you have no coverage,and are getting messages late? Vodafone is not even offering any credit or timeframe when this should be fixed?Fed up and want out!!!

I live on the North Coast of NSW & my Vodafone reception is next to nothing!!!
So frustrating & not bloody good enough! Its 2010 going on 2011...come on guys.