Proven: iPhone 3G/3GS/4 with good signal (3 or above bars) has 17% better standby time than low signal (2 or below bars).

Vodafone has low signal in my area (14km away from CBD) is causing battery drainage on my iPhone 3GS.

call dropouts is another issue!

In Melbourne CBD and the suburb of Carlton later on which is about 2km outside CBD!
Terrible today...dropped calls galore needed to switch my blackberry 9700 to 2G, even then i had some probs.....Telstra looking real good at the moment!

Poor Service, Dropped calls even in the heart of the CBD, and a contract i'm locked into for another year yet :(

The Vodafone network is a disgrace and it's "robbing" it's customers of benefiting from a decent network. I switched over to Telstra this past weekend. All I can say is "why didn't I do this way earlier?". Fantastic signal strength from Telstra, as well as way faster internet '3G' connectivity. No more dropped calls, text messages fly through - to name but a few. Vadafone better do something about their terrible network soon, or else they are going to lose many customers. Thank you to Telstra for making my mobile experience more pleasurable! DO NOT SIGN UP WITH VODAFONE!!! Support the other networks.

Dropped calls while on the phone to complain about dropped calls!!!!! absolute bullsh*t, however did discount my bill for the next 3 months...
oh and by the way
SLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO(REMOVED SOME OF THE O's)OOW INTERNET!!!!

In my case (iPhone 4 user), the dropped call issue seems to be related to 2G to 3G "handoff" (and visa versa). If this is an iPhone problem, why did Vodafone sign off on the technicals related to the handset (after all, Vodafone has over 380 million customers worldwide, surely that means that they would have significant leverage over Apple/Jobs to get the product right!!).

I use my CJ's phone and internet as after hours system with my photography business to contact / maintain contact and upload images to my server. The telecommunications service in Forster NSW is awful to say the least.I want out after over 2 years with this company the recent lack of decent service and then today to find my 'local' (Port Macquarie) store has closed is the straw that broke this camels back.

Dropped Calls, Delays on MMS and SMS, Slow Internet

Where do I start? Vodaphuckt is the antichrist of telecommunications! Their unbelievable waiting time to get customer service (funny name that) on the phone just makes you puke and so you try the website - same, but worse because you have to wait soooooooo long for pages to load because the site is soooo overloaded with disgruntled people who just tried to call them! Add to this the call dropouts (good going guys -each time the call drops out, I have to pay another flag fall on the re-connected call)and the crappy customer service and you've got a business going broke by the minute. I called them to express my dissatisfaction (I have been a customer for about 10 years) and the best they will do for me? They offered me a up-grade to a more expensive plan - at my cost! The only advantage? I didn't have to pay the break fee from my current plan and also i would have to sign up for another two years!! Gee, how generous Vodaphuct!

Labrador, QLD.....
5% 3G..........
95% EDGE (hello, 2011!!!)
late txt.....24hrs..!!!!!!!!!!!!!!(WTF!!!!!!!!)
70% Dropped calls.........

I was calling dell customer care and when i got my turn after 10 min call got disconnected , i called second time now when technician was responding to my query i couldn't listen him properly and it got disconnected as well. I also got a job interview call today i couldn't listen him properly as well this time i ran outside to get better coverage....what a pain Vodafone coverage is ....

Dropped calls, poor battery life, the list goes on. Why am I sticking with them? When I signed up for the contract the vodafail employee messed up, meaning that I get a couple of gigs of data, 300 minutes of phone calls, unlimited texts and an iPhone 4 for $29 per month - I'm not being charged for the handset. Least they could do, given all the network problems I've been having.

I went on a contract, Voda sent me a faulty handset, I ordered a replacement handset from Voda & they sent it to the wrong address! For two months they insisted that it was the right address and air express got it wrong; after receiving the order from air express it was evident Voda got it wrong (Vodafone still to this date imply that I gave them the wrong address, because I don't know where I live...). Anyway, they told me to pick it up from this wrong address, as they didn't want to incur additional costs in fixing their screw up. In the end, after making a big enough noise (and 5 hours on the phone) they agreed to send a new handset & would recall the one sent to the wrong address. The handset I got was also faulty, DOA to be exact... (HTC Desire HD).

After all the issues with dropped calls on the network as well as never working data, I decided to can Vodafone and go with Telstra :)

This is just a general complaint about vodafone as a customer for abotu 4 years now this is now my 3rd contract with vodafone and i have to say it's gotten a lot worse. I was happy originally with my sony phone but iPhone is a whole other level of terrible as far as vodafone is concerned. My iphone 3G was bad enough with dropped calls, slow internet speed and lazy phone but iphone 4 has reached a new heights of epic fail. I can't get onto anything on the net with my iphone 4 becuase it simply drops out due to "timed out service", phone banking changed my life but i can't do that at all with westpac or commbank, ebay, facebook forget it, i can't do anything via my phone. I went to NSW and the internet was non-existant. I have finally sent a mass complaint to vodafone directly and i'm glad that i'm not the only one just plain angry now at how bad the service is yet vodafone don't fail to send you bills every month on time, that' just about the only service they're providing!

I complained several times about terrible reception call dropouts and txt messages not sending. i was told it was my handset so they sent me a desire hd . . . it was never the handset but thanks for the free phone b!tch. I am still complaining and they are still denying that they suck as a telco. anyway come this far may aswell press on with the complainterization calls though.

After around two years with Vodafone, they've started charging me call time for all of my internet access. Over a period of a month, anytime I am not connected to wi-fi, they are charging me a phone call. On average, it's two six hour phone calls every day for a month. I haven't changed my phone, my plan, my usage, anything. After an hour long phone call, I was told that the large bill was due to increased internet usage. Then the second time I called, after prooving the total in my usage was acceptable with my plan, I had now made too many phone calls, and texts. I've used half an hour of phone calls in a month on a $49 cap and they're saying that's over the limit? I don't think so. I've sent multiple emails through their web form. The first two with no response, the third with a copy paste job about how Vodafone does not make mistakes.

Vodafone, I am now happily with Telstra. No dropped calls, no late voicemail, no slow internet, no douche bag on the phone with no idea about what's going on.

I've wasted hours trying to fix this and Vodafone won't even look at the bill. They just tell me they're not wrong. Awesome attitude, from the top, all the way down.

I have an account with three/vodaphone with e billing. Today I received my bill through the e mail erver. When I wanted to watch and print the bill as I always do the 3 customer care the answer was "wrong pin" so I tried again.Same result . I didn't give up, entering my pin very carefully. Same result and a message stated that the account was blocked. It gave a phone number to call and guess what. After several tries with accessing the right connections I waspromised to speak to a customer care person. after a few garbled noise the call disconnected.
This happened 4 times and I still cannot find out how big the bill is. Stinks!

My calls always drop out. I dont have flag fall charges given the business cap my fleet is under but man its a little annoying.

I brought with me an iPhone 3GS from Ireland to Australia as part of my migration. Initially the speeds were great out near Casula and Liverpool about 4 months ago. Since returning to Australia in late February, I've been beset with awful data speeds, (<0.20 Mbps) and constant timeouts and connection failures, not to mention the frustration of dropped calls and texts arriving hours late.

Managed to get the iPhone unlocked by contacting Vodafone Ireland, who are actually incredibly reliable, very pleasant and have the best network in the country. Cannot believe the Vodafone brand is so awful here. Porting to Telstra as soon as I use up my credit. (Not data; that would take years)

Arrrghhhhhhhhhhhhhhhh

Constant dropped calls, missed calls and very very delayed sms (2 weeks in one case). The internet seems fine but the phone reception is terrible. I would rather stick a pin in my eye than go to Telstra but the performance of Vodafone lately has had me looking for the sewing box.

I just got a nasty Letter from a company NRG - saying I am in default on my Bill.
My last bill was dated 7 DAYS ago and SAYS I am in credit and DO NOT PAY.
So Vodafone are now sending my details on to Debt collectors and sending me different bills to what they send them.
And NRG when I called them the delay on the calls is terrible - so slow.. and so I called vodafone and of course.. Im put on hold !
On top of dropped calls and bad data connections - this is the last straw....

On a business account, and calls are dropping out, and client e-mails taking an age to download (sometimes up to 15mins). Rang Vodafail while out on lunch, in the MLC Center in Sydney, almost no reception in the center of our biggest city. Returned to work, and had three dropped calls while waiting, and in total spent 2 hours waiting to get to a lady who said they would not release me from my contract as my residential address is in an area that will be upgraded next month and that is my "nominated area of usage". I never nominated any area, and the whole idea of being mobile is exactly that, otherwise I'd be working with a land line all day.

My second issue was one where I had a broadband USB key plan. Zero reception in Crows Nest, Sydney. Got out of that contract and signed up for a new plan and an iPhone as a solution for mobile e-mail access. Vodafail said they would send a box for the USB key to be packed in to be returned. They never sent the box. A year later when I was with my phone provider checking sometyhing else, he looked at my account, adn they were still charging me for the USB key and full plan, even though he had notified them to cancel the plan 12 months earlier. They had this noted on the system, but wouldn't give me a refund as they said it was my fault for not checking my bills. I work for myself, so have a direct debit set up, all paper work goes to my accountant. After a lot of arguing, they agreed to refund 50%, through a credit on the account.

This company are a joke, and I cannot wait to be free of them.

I have been a loyal customer with vodafone for over 7 years now, having multiple phone contracts and mobile broadband accounts over the years.

My account number is 218955903

I have recently recieved a new iphone 4 and renewed my contract for another 12 months.. hoping this would fix the multitude of problems ive been facing over the last 6 months. These include dropped calls, no service, customer service won't help with the complaint,and worst of all the potential loss of business due to poor reception and dropped calls.

I run my own electrical contracting bussiness in the sydney cbd and metro area but am finding it EXTREMELY DIFFICULT! to do so as every second call drops out to prospective clients, and more often then not i get voicemails from clients that have been unable to get through. This being due to poor service in the middle of sydney!!

The internet speeds make it pretty much useless to complete anything on the phone, as now i dont even bother.

The Phone i am using cannot be the problem as it is brand new with a new sim card and i have friends on the same plan who have full reception and not a problem.

I have contacted customer support numerous times only to be put on hold and transfered over and over again for an hour each time.. with no success!! I have logged a complaint with vodafone and am unfortunatly looking to cancel my contract with them and switch to a new service provider.

This is costing me a fortune in lost bussines!

Dropped calls. Shocking coverage in Kilburn, Prospect, Blackwood, Bedford Park, Marion, Woodcroft, Hackham, and the Barossa... just to name a few. Voicemails and SMS not received for hours (absolutely useless when work calls me and asks me if I can come in when I've not been rostered on, for instance). Cannot make calls or receive calls for large blocks of time... thank god I've not YET been in an emergency situation... or had family trying to contact me urgently! Trying to use the internet on my iPhone 3GS is painful whenever I leave the house, even gave up trying to use the internet on my phone in MELBOURNE recently. Also, my phone is usually rendered useless when in a shopping centre (no service whatsoever). SMS that refuse to send, or take numerous attempts to send. SMS sent that are not actually received are extremely frustrating, not to mention trying on friendships and relationships!

I've been a Vodafone customer for 9 years (at least), unfortunately, the majority of my problems started a few months into signing a contract for the iPhone in April last year. Never really had much of a problem previously as a prepaid customer. I'm paying $79 a month on my contract, is it too much to ask that I can AT LEAST make and receive phone calls ALL THE TIME? I had my landline disconnected when I took out this contract with Vodafone, having never had any problems with my service previously, and trusting that I would be able to make and receive calls all the time.

I brought an iPhone, asking specifically about coverage in my home area. I was told there wouldn't be a problem. A week of dropped and missed calls, I get a follow-up from the salesperson, I mention the dropped calls, he tells me to switch from 3G to 2G - sort of making an iPhone pointless. After a year of dropped calls, I finally get out of the contract - told by Vodafone customer services that I shouldn't have been sold the phone to begin with. They offer me a year's refund in costs. When my next bill comes, the money is there, but I can't get it. Vodafone since changed their story and said that the refund was to keep me with Vodafone - which they knew wasn't possible. Oddly enough the phone call where I was offered this refund is the only one not recorded!

Vodafone lied to me, offered conflicting and poor customer service.

From the top:
1. Despite having mid-high signal strength, phone calls bounce to message bank.
2. Message bank messages take minutes to play or time out.
3. Text messages can be anywhere from instant to overnight in delivery.
4. Call drop-outs increasing. Return calls don't go through - &quot;call failed.&quot;
5. 3g barely works, continually drops.
6. Internet access continually times out.
7. Severity of issues increasing.
8. Call dropouts to tech support...

I am trying to get out of my contract due to no access to data. Constant call drop outs become a little boring after the eighth call dropout in the CBD ( Melbourne), have they got it down pat running a 2 dollar shop net work! I really can't wait to hear when they finally bankrupt. I would not wish that on every body but they are so bad.

Voice calls dropout, SMS's arriving anything up to 5 hours late, &quot;Failed Call&quot; comes up on my mobile, when someone rings it goes straight to voice, etc, etc, etc....

My company uses Vodafails and I am stuck with them.
I just got an email that tells us how all this happened and why it happened and they are working to fix it. Well it's a big job and to install more antennas around my suburb because we have one antenna that is constantly over the capacity.

iPhone 3GS user in Werribee. Frequent call dropouts. Frequent &quot;No Network&quot; status. Unreliable Internet service. Called Vodafone this morning. Operator gave me 3 mths 25% off on my $69 cap. Promised that network will improve in the next 3 months. My 24 month contract is up in October. I will switch to Telstra or Optus.

Call centre operator didn't help, just transferred me somewhere else.
More than 1 hour wait for technical support.
Operator at other end could not speak English clearly.
Numerous call dropouts and mobile broadband problems
Billing problems - automated SMS service not functioning for 1 week - unacceptable.
Can't understand why remaining credit is decreasing faster than the actual calls I'm making.

Just received an SMS from Vodafone advising me that I need to update my email address so they can send me my bill electronically, otherwise I'll be charged a $2.20 fee for them sending out a paper bill.

My email addresses have always been up to date on the system. I have not been sent a single email from Vodafone. And now they tell me they can't send an email to a fully functioning email address that has been up to date on their system for the past 2 years.

Well done again, Vodafone. I'll be costing them a lot more in Ombudsman fees if they charge me that $2.20. Over it.

Not to mention the constant dropped calls mid-conversation.

dropped calls, calls failed, txts that take ten goes to send. repeat!!!!

I can't believe what I have just read on today's The Age Online, quote "The telco says it has since increased the capacity of its network and resolved most of the major issues around dropped calls and delayed texts and voicemails." This has been the worst week for call dropouts in all my time with Vodafone! Either they are being dishonest with the public or this is the best service we can expect, either way I am jumping ship at the end of my contract!

I HATE VODAFONE!!!!! I have been a loyal customer for over 10 years, and they used to be good. The last 12 months there is late voicemails, late text messages, not sending text messages, call dropouts, call failed, internet not working. And you can never get through to customer service, on hold for hours, they over charge me. VODAFONE SUX!!!!

After trying my SIM in different phones the only conclusion that can be reached is that Vodafone are a definite VODAFAIL. I have been with them for 7 years now but in recent months have little or no reception and when i do have full reception the call disconnects and i have to make several calls to finish the one call. Most time the call wont even connect - even on full service!!! Not to mention the changing of my Cap Plan without my knowledge and me being up for over $200 in calls on a $49 plan...... NOT A HAPPY CUSTOMER and am very ready to DITCH them!

Don't know where to begin - long term problems with both customer service and coverage. Latest problem? Noticed that I had a direct debit coming out of my bank account from vodafone which I never permitted - I have never given any company permission to regularly direct debit my bank a/c. Vodafone had my credit card details after I made a one off direct debit last year. Phoned up to complain and request that my contract (due to end june) be cancelled due to this issue and other extensive problems and instead of honouring my request to cancel the contract, they offer me a 'free handset upgrade' and suggested an iphone. However I find later that the 'free' upgrade was only if I agreed to another 12 or 24 month contract - so not really 'free'! During this phonecall I had to speak to numerous different departments and each time I was transferred to the next department, the phonecall was disconnected. I would wait for a cbk just in case but after waiting for a bit, I would phone back and be told I would have to wait or get a cbk. I would select the cbk option and when somebody would finally call me back, the call was disconnected again. I was getting so freakin annoyed. I was on the phone to vodafone on and off for around 3 hours and I had to phone them around half a dozen times during this time due to dropped calls. I am constantly having businesses, friends and family claim that they have been trying to phone me with no success, however no missed calls appear on my phone - occasionally a voicemail comes through hours or days later. The internet coverage is crap. I'm so sick of the vodafone pain...........................there are real staff working for vodafone - they just appear to work in another country, NOT australia.

Constantly having dropped calls, previously never had any, now it happens all the time. text messages not being sent, or taking forever to be sent. Internet downloads are slow, chewing up battery and therefore having to recharge my battery more than normal. What is vodafone doing about it? Cant wait for my contract to expire, will definitely be changing carries, regardless of the cost.

constant dropped calls - delayed sms messages up to 2 days late-reception issues very very BAD

Another issue at Vodafone

http://www.theage.com.au/technology/technology-news/vodafone-forced-to-give-free-calls-after-recharge-debacle-20110218-1ayti.html

The article states at the end that

'The telco says it has since increased the capacity of its network and resolved most of the major issues around dropped calls and delayed texts and voicemails.'

This shows that they no longer deserve any patronage from anyone. Nothing has changed at Vodafone but they are constantly trying to make people think they have changed.

terrible data speeds during most hours of the day, dropped calls, signal drops to nothing for no reason, very slow customer service (very long waits on the line)

I've renewed my contract with vodafail twice and have always been with themn. It wasn't until recently that I realised the service I was paying for was supposed to be better than it is.

At least for the last 3 years I've experienced dropped calls, poor reception, inability to connect to 3G data and I always assumed it was the phone or just normal. It takes me anywhere between several minutes to an hour (if I leave it that long) to get my iPhone 4 to connect to the internet in order to retrieve emails or for an app (that's if it'll even connect at all).
Sometimes even if I restart my phone it still won't connect. Meanwhile my friends on other networks have no or little problems with any of this. I've missed calls due to poor reception and haven't got the voicemail until over 24 hours later. The funniest thing is when my phone is in my pocket with reception, a call doesn't come through but a text message from the person does come through moments later saying they tried to call and I haven't moved! WTF?!

So I've reported this to vodafone and haven't heard anything in over 7 days... If I don't get some kind of resolution I'll be requesting my contract be terminated due to a breach under the Trade Practices Act 1974 subsection 58(b) whereby: "a company shall not... accept payment or other consideration for goods or services where, at the time of acceptance... the corporation will not be able to supply the goods or services within the period specified."

I've also joined the Class Action suit to try recoup the money spent on a service not provided to me as promised under contract.

I must start with saying that the customer service staff at the new Pitt street mall Vodaphone store were very good and this in no way is an issue with them.
After recieving my HTC Desire HD(Vodaphone) on boxing day i have had nothing but problems with the network . Constant dropped calls in the Sydney CDB,Hurstville & Pennant hills areas.
To add to this the 3G network works when it feels like , my phone constantly either drops calls or has such poor reception that i can barely make out what the person is saying .
I have started highlighting my bill with the dropped calls and noting the times that my 3G fails & the sms's dont send however i am not sure what to do next . I also have a Telstra Iphone 4 ( Work phone ) which works at all times and is super quick while the Vodaphone network is down which makes the issue even worse

If i have two more years of this i

Dropped calls, Calls not connecting, reception bars going up and down like a yo yo! FIX IT UP PLEASE! my phone is vital for my small business!

Dropped calls, very slow 3G.

In wa the 3G network has gone down hill badly. From no reception to dropped calls. This is only on the 3G network. I have forced my phone into 2g mode otherwise I would keep missing about 50percent of my calls. Of which my voicemail may alert me to this 48 hours afterwards. I'm even paying $10 per month for data that is useless.

So a couple of months ago my Oct/Nov bill came to 320 bucks! Every other bill has always been in line with my $79 cap and never over and I definitely didn't use it more that month than any other... It was however the month that my phone started dropping calls, losing signal and generally being totally unreliable.
I've contacted customer services a number of times about the billing issues - which they say are not their issue but mine and clearly that's what I spent... It's ridiculous.
Anyway yesterday I finally had enough and rang customer services to cancel my contract because of that and the constant drop outs - they basically tried to say that it was obviously that I lived in a poor coverage area! Paddington in Sydney - I tried to make the point that the drop outs are TOTALLY RANDOM and occur for no apparent reason, I can be with other Vodafail customers and they'll have signal or vice versa but they didn't really believe it.
Anyway they're now doing an investigation - which I think is a total waste of time. they need to admit that there's a problem with individual phones dropping off the network not just the network coverage.
They also need to sort out my ridiculous bill and stop denying that also!!!
I totally agree with complaint 15280:
In short: Billing problem; dropped calls; incorrect advice/ promise by vodafone staff; on-hold for too long; overcharged; poor customer services....

i run my own business, i have problems with no connection in perth, dropped calls, texts that never arrive incoming and out going, when will this end I AM LOSING WORK ALL THE TIME DUE TO VODAFONE

I live and work in the city and have tolerated bad service for the last few months, but now I am almost 9 months pregnant and NEED to know that I will be able to use my phone if need be rather than getting the old 'No Service' message(have no landline). I have actually broken the on/off button on my phone from overuse, trying to get it to research for the network. I have sent Vodafone numerous emails, and they appear to be helping, asking for three examples of failed calls in the last 78 hours - I keep telling them that no service is my main issue and they keep asking me for examples of calls. How can I give examples of failed/dropped calls when I can't even make calls to begin with?!!! Grrrrr

Have been living back in Oz for only 4 weeks since being in the UK for 6 years and am absolutely disgusted by the vodafone current vodafone service. My calls keep dropping out, I get no reception when I have full bars, I get connection errors and the only way they fix is by taking the battery out and putting it back in again.
Vodafone have replaced the SIM and claim they have no current issues!!!
I'm glad I am on a month by month infinate plan, goodbye vodafone!

no internet for 7 weeks all calls are short or not at all

Continuous dropped calls, generally poor reception, next to no data access

Just got off the phone to customer service where i was on hold for 46minutes!
I rang up Wednesday last week to complain about coverage, dropped calls, no emails, no internet etc. and was told that there was a network problem in my area and they would ring me back to let me know whats happening...guess what? No Callback! When I called back today to enquire further I was told again there was a problem in my area, but that it wouldn't be resolved till the 4th March??? Today is the 7th of February!! A whole month more of suffering what I've just been through for the last 3-4 months??? AAAAAAAAGH!!!!!
Vodafone....You Stink!!!

If i had a dollar for everytime i have been on a call and my line dropps out due to the poor reception, or a dollar for everytime someone has called me asking why "lara" is telling them that i have either switch my phone off or my number has been disconnect i think i would be a millionare. Thanks for nothing Voda!

We have renewed 4 new plans with Vodafone 3 months ago and the following happened:

All 4 plans were incorrected registered and despite spending over 4 hours with Vodafone, and on each occasion being reassured that they have been rectified, all 3 plans are still being overcharged;
Existing auto debit details did not roll over and I was threatened with a disconnect notice by SMS;
One of the new phone was both incoming and outgoing call barred and we found out that there were 3 months of payment in arrear when we first used the phone; we informed Vodafone calls were never made and no inovices were received either by mail, SMS or email while the plan detail were also incorrect. Vodafone denied our information and informed that invoices were sent to a Hotmail account; however that particular account is not attached to a Hotmail; SO THE VODAFONE STAFF MADE THE STORY UP!!!!;
We were informed that credit will be applied on the incorrect charges and late fee will be waived; as of today, they are still showing on our bill; We have been over-charged and the so called Help Desk is not helping at all!
And yes, calls have been dropped every now and then even in Sydney Metro

In short: Billing problem; dropped calls; incorrect advice/ promise by vodafone staff; on-hold for too long; overcharged; poor customer services and irresponsible directors!

Data speeds are shocking and have constant dropped calls. I see the following messages appear so often on my phone I'm starting to think it's an iphone feature ''Cannot activate cellular data' 'No Service' and 'web page unable to load. Why am i paying $79 a month for again?

Vodafail can go f@## themselves but before they do that i need to get out of my contract.

The sad thing is, when i do move to another service provider, I will be so greatful for an average of 3-4-5 bars of service that i will think it's a priviledge rather than a standard of service I SHOULD receive, that i'm paying for.

Feels good to vent. :)

Since July 2010, I have experienced everything from no data coverage in my suburb at the weekends to call dropouts, delayed text and voice messages. I have spent up to 2 hours on Saturdays and even working hours (almost every 3-4 weeks since) trying to explain the problems as they occur to Vodafone customer service teams. My company-issue mobile, my personal mobile, my iPad and mobile broadband are all with Vodafone. In fact, in early December, the security alarm system in our premises was triggered at 1am but the security company was unable to get through on my mobile - and - I didn't receive their voice message until 12noon. Surprisingly - and - fingers crossed, my issues seems to have improved since all the publicity about Vodafail.
Although, an incident that occurred this week has prompted me to post this.
My boss is who is also a Vodafone customer is currently overseas. He travels overseas on a monthly basis. This week, he received a text from Vodafone advising they have suspended his service. Account is up to date, ie: no outstanding invoices. When I enquired as to why service was suspended, I was told that there was an UNBILLED roaming charge amount of $3,000+ incurred in the current cycle and that this amount had to be paid before service would be re-activated. Notwithstanding the fact that my boss has been a long standing Vodafone customer, frequently incurs up to $6,000 in roaming charges AND account is always paid in full when due.

I have had issues with reception and dropped calls since Day 1.
I also now have issues with Voicemail since November, and they never seem to fix it

2 years contract for $79 per month. Was ok at the time as it was pretty reasonable. I have had dropped calls, slow internet (compared to optus), and rubbish coverage at the best of times. If your service is so crappp, please charge accordingly......stop trying to be up their with the best without proper foundations. Charging Hilton rates and providing Soweto service!

I live and work in the Perth CBD. In my office I very seldom get any 3G coverage and when I do it is almost unbearably slow. I frequently get dropped calls or 'call attempt failed' when I try to call people.
I think this level of coverage in a CBD is totally unacceptable considering the money I pay each month.
Vodafone's customer service is almost nigh-on impossible to reach. I havent got 45 minutes to throw away on hold waiting to speak to a customer 'service' representative.

I've been having issues with Vodafone for quite a few months now. I find that my calls drop randomly, with the message "Connection Error". This is usually happening when I have full reception bars on my phone.

Very annoying!

The past 3 months have been getting worse and worse - Until today where I have had no reception at all - unless I turn off 3G and revert to GSM. I am now getting 5-10 calls per week going straight to voicemail without my phone ringing or registering a missed call. Call quality is terrible and I'm finally in the "call dropout" team. Don't bother emailing them a complaint - You won't get a response. I called customer service but they told me the sony vivaz isn't compatible - Well, um... yes it is until now! They then suggested I turn my phone off and on - what experts!! I live in Morley - not exactly outback australia! Searching for a new provider tomorrow. What is the opposite of provider - HA - Vodafone!

I've been with Voda for as long as I can remember never had a problem at all until Dec 10 when all of a sudden no service,searching,dropped calls,ten hr wait on sms ect. I went to Voda store got a new sim 3 times before I found out about this site. I finally got thru to the 1555 number after trying for weeks then giving up when 2 weeks ago my service was actually quite good, full reception on 3g, then of course it lasted bout 4 days then back to crap.Voda said yesterday they would check it out and I would have to wait 5-6 working days to see what happens. BUT a question I'm pre paid with a iphone 3gs that is locked to Voda but I bought outright Will they unlocked my phone if it's proven the reception is crap???

I knew i wasnt going to get great reception when i signed up but its jus getting worse, mms messages sent that never reach the recipient, dropped calls when im supposedly in high signal areas, 3G reception but never loads, long delays when trying to call someone someties takes minutes jus to start calling amd jus not getting any reception anymore, switching asap

I am sick and tired of not being able to connect to the so called Vodafone Mobile Broadband service. I'm so disapointed at the level of customer service being provided. I'm constantly getting call dropouts in the city where one would think that the coverage would be better, and it just gets progressively worse as you head out to the suburbs.

So after experiencing constant dropouts, coverage fails and delayed SMS (great for when you're on call and the alerting uses sms...) I decided to call and lodge a second complaint.

Midway through my phone dropped out, the vodafone customer service rep called back, but because of the coverage dropout it went straight to voicemail. So far they are escalating to their network team, however this has been ongoing since I took up a vodafail service.

I am now looking at a second service with a different provider as I cannot use my phone reliably for work which is 100% the reason I purchased a smart phone with data.

I don't use the data service as it never works, I don't sync my email as it never works (works for all other users on non vodafone), I miss alert SMS's and have call dropouts.

Thanks Vodafone for the quality service!

Next stop will be the TIO and asking vodafone to release me from my contract.

slow download speed, call dropouts, bad coverage. rather than sponsoring race teams & cricket just fix your phone systems or get out of the business & leave it to those who can do it

Calls constantly dropping out, messages, both text and voice, being received up to two days late, just infuriating!

We have approximately 30 company phones with VF. We have all experienced repeated call dropouts. Calls dropout when a SMS message comes through. Voicemail can come through imediatly or up to a day later. We have found we have poor service coverage in City areas. There are constant inexplicable signal dropouts. Directory service SMS's don't come through and when you ring back you get 2 messages directly?!!
I am working to move our companies phone service away from VF as the overall service is well below unsatisfactory and we have all grown sick and tired of it...

I was with Telstra and had great coverage Australia wide. Switched to Vodafone to save some coin and have had numerous problems with poor reception in many areas incl the CBD, calls dropping out and messages arriving days after they were sent.

I'm beyond frustration and in the process of returning to Telstra.

Was with 3 which was great as it roamed on the Telstra network so had great coverage. Since Vodaphone took over, have continued problems with poor reception, calls dropping out, message that the phone is switched off when it is sitting next to me with full reception, etc. etc.
Really frustrating and going to leave ASAP.

no signal, dropped calls, unhelpful staff, was promised a call back from a customer service manager regarding my dissatisfaction with my plan, havent heard back since

Half an hour on the phone to customer care, 10 customer service operators, one call disconnect all to sort out an iPad prepaid recharge.

Coverage in North Adelaide is dying a slow death. Have seen a significant drop in 3G data speeds (proven with speedtest.net) and also numerous (2-3 a day) dropped calls, or outgoing calls that just won't connect in the first place (even with 5 bars reception).

It's becoming impractical to use data features due to intermittent service, and quite embarrassing when important calls are dropped.

Are these issues prevalent with the other carriers, or is Vodafone struggling with the increased demand from all these new 3 mobile users?

Multiple problems. Phone calls drop out, I get the 3G symbol on my phone but surfing the web is such a painful experience. Slow or non responsive. But this is the part that is the worse.

Last November I requested exit my current Vodafail contract and sign up to a new 12 month contract for my wife and I so we could both get the iPhone. I wanted to pay off both fonts over 12 months, which they agreed.

My first bill came through for over $1K. I rang to dispute and the rep told me that this was an error and he would rectify. I checked my account on the Vodafail website about a week later and it still showed over $1K. I rang again and the 2nd rep said she didn't have any notes about this, but would process and change so I would only pay over 12 months.

Then in December while I was on the Gold Coast (with the worst mobile service I ever experience) the direct debit took place for over $1K.

When I came back to Sydney to do some post XMas shopping my credit card was declined. When I found put the direct debit went through, I immediately rang Vodafail.

The rep apologized etc and couldn't see why this wasn't amended from before XMas. This rep promise to fix and a refund would come through with 6 working days.

Six days later - no refund. Another call and I was told another 6 days.

Another 6 days - no refund. Another call an I was told that it's actually 10 working days. Ok fine.

Another 4 days no refund. Another call, more apologies and another 3 more days.

Another 3 more days and mo refund. Another and this supervisor said that because of the Queensland floods, there has been another 3 day delay because they have back offices in Queensland.

Another 4 days (today) and - surprise - no refund. Today's supervisor was puzzled at the Queensland flood reason given before - she said they have back offices in Queensland but none needed to deal with my problem.

Incredible. I'd say about 20-30 phone calls (with repeated constant dropped calls) and mistake and blunder one after the other and still no resolution in sight. I requested for the manager of today's supervisor to call me back.

Complaint to TIO about 7 days ago and now jut waiting.

This has been singlehandely the worst experience I've had with any Telco - and I've been a customer for maybe over 10 years now.

I was speaking to another vodafone user during off peak hours, and in the space of 20 minutes I had 4 call droputs. Considering we are both in Metro Melbourne there is no excuse for such bad service.

Crap data speeds, virtually no 3G coverage in SW Brisbane, delayed messages, Delayed voicemail, dropped calls, failed text messages. I waiting 90 minutes on hold to customer care, operator answered then call dropped, like they hung up on me. Complaint now lodged with TIO as i think 90 minutes on the phone to only be disconnected is a fair and reasonable attempt to fix my problems. How come when Lara asks "is it for the number your calling on?" they cant identify my number and call me back?? Fail cant wait to get out of there

Dropped calls all the time.
Bad reception

To summarise:

- Poor reception
- No data coverage
- Echo on overseas calls
- Call dropouts

Solution: switched to another provider. I recommend Telstra. Superior in Reception and 3G coverage; even in underground carparks.

Dropped calls, terrible coverage in my area, that is apparently in the coverage zone pfft yeah, ok. spotty at best 3g coverage, even in city suburbs.

short complaint, but im sure it echos of past posts.

./gives vodafone the finger.

ps. piss off Lara.

i have noticed since late 2010 i get constant call dropouts my mobile internet connection will no longer access 3g but i can access 2g sometimes (wow) , but it constantly drops out , i have phoned 1555 maney times but after 45 minutes unable to get through or my battery goes flat also tried emails (as 1555 useless)if i had the money i would go to court for breach of contract i live in QLD 4208 jacobs well can anyone tell me a server that will work this area after 15 years had enough

Heh, I thought it was just me having issues. I get dropped calls inside my house on the eastern side of footscray, near the city, bad internet connections at home despite showing several bars of reception (fluctuating), internet doesn't work as often as it should, even if I'm standing in the middle of the city, near the queen vic markets. I've missed a few calls now too without any ringing and gotten some pretty delayed messages.

The gotcha is... Vodafone is the only telco that I can find that will allow me to use the included value of the caps to call overseas and I do so quite often to keep in touch with family...

Anyone got any advice??

I was on a phone call yesterday afternoon with almost full coverage in my house and the call disconnected twice!

plus for all the Melbourne residents that live in the eastern suburbs and know Holmeslgen station, it is high up on a hill... there is zero I REPEAT ZERO 3G Coverage!

3 dropped calls while at canberra hospital
Poor data down load while at canberra hospital
poor coverage
Rang customer tec, told me they would ring back in 1 min, 45 mins later still waiting!
Poor reception at home address in middle of Canberra.

happens to me regularlyEuphues

I've been with Vodafone on / off again for a little over 5yrs and have never experienced any problems with them or my handsets!! I previously owned a Nokia N82 (that was with 3)and the phone did it's job. I wanted to upgrade and got sucked into getting an iPhone 4 which is Vodafone.

*Dropped calls
*Unable to talk longer than 2hrs, have to ring back and start again
*Delayed messages - local / international
*I'd say 80% of the time when I send a PXT / MMS it fails on me, have to restart phone and then resend it!!
*Reception goes up and down (Liverpool area)
*I've now lost all photos / videos / voice recordings that have been sent between my girlfriend and I!! What's up with that??? They haven't been deleted off my iPhone!!

Thanks for reading

Have a blessed one... :-)

I signed up with vodafone in september 2010. Ever since I've had unreliable internet connection and call dropouts. About 3 weeks ago internet connect became all but non-existent (1 hour plus to DL a 1MB file - thats worse than dial up if I recall). The reason I signed up was the fact that they offered more data allowance (1.5GB + 1GB for 12 months). I cannot use ADSL at my home so I was planning to supplement my telstra wireless connection with my phone (as a portable wifi hotspot). but the phone (as a wifi hotspot) is as useful as tits....you know the rest. I also use email frequently while I'm out and about for work and study so I've been considerable disadvantaged and inconvenienced with gmail conversations that are "unable to load". I tried 5 times to call 1555 but I'm not prepared to wait over 1 hour to have my call answered ( I think thats reasonable), they alo mentioned a 'callback' option on the website but Lara didn't seem to want to tell me that. Anyway, I called one sunday morning and it was answered almost immediately but an Indian man who asked if I'd turned the phone off and on again or tried the SIM in another phone. I didn't say it, because he's only doing a job, but I thought why should I have to try the SIM in another phone - I got a phone from vodafone brand new. anyway, apparently a 'team' of engineers will investigate the problem and call me back within 5 days....here I wait with bated breath. If not call in 5 days I will contact the TIO and get out of this contract......straight to telstra for me (never thought i'd say that.

I have been with Vodafone for about 10 years. It has worked really well until Christmas 2011.

Following Christmas reception has been appalling both at home and at work. Repeated dropped calls, delayed texts, numerous missed incoming calls.

I called customer service on 1555 and went through to the coverage problems section. Went through a few diagnostics. The reception problem was escalated to the network technicians - I should hear back in about a week. I am now using 2G (not 3G) to work around the problem.

I am not happy with the reception problems but the customer service I experienced was ok.

-Andrew

Very poor reception and dropped calls all the time and delayed sms.

same as others dropped call, bad coverage and the worst thing is that now my email account and some other private account got hacked knowing that vodafone publicised private details on the net... THanks Vodafone !!!

40 minutes ago I rang vodafone to lodge a complaint about my service etc. The lovely lady Lara, told me it would be more than 30 minutes.. Ok fine fine, 40 minutes later Lara calls back,"I will put you through to someone now", music begins playing I am waiting 3 minutes later the call dropped out on me. So now I call back and ask Lara to call me back again.. If it happens one more time I think I am going to stick pins in my eyes.. This is crap, I can't even connect to an employee without the call disconnecting.. *bangs head against the wall* thanks a lot vodafone!

My story is like so many others.........

Dropped calls, erratic coverage - one minute it's there, the next it's not

Called and emailed to complain a considerable number of times and yet to speak to anyone or indeed receive a response

I'm on the $55 p/month post-paid sim only plan... when i signed up it was 500mb of data a month, now it's 1Gb, not only did they fail to tell me this but when i rang customer service (after waiting 25mins) to get it upgraded... THEY SAID THEY'RE BUSY AND WOULD DO IT LATER?!?!?!?!?!?!?

THEN, I got a bill saying I owe them $172.80 for this month because of excess data usage. WTF. I figured it's just because they hadn't added the extra 500mb yet... then i look at the bill for when i supposedly used so much data and what do you know, THEY HAVE ME USING $25 OF DATA ON A DAY WHEN I WAS ON WIRELESS ALL DAY!!! and more data used on days where i was working all day and had my phone off... I don't have apps that use the internet that much so how about Vodafone stop MANUFACTURING my bills. These lies are bullshit, and i'm not paying that bill, not with all the dropped calls and late texts etc.

VodaFAIL.

-Dropped calls
-Calls going straight to messagebank
-No data for hours at a time
-Long wait times when contacting Vodafone *Customer Care*

I have sent an email to network.feedback@vodafone.com.au outlining my issues and am awaiting a reply.

Haven't had the call dropouts, however the call quality leaves a lot to be desired. on top of failed product launches (Win 7 Phones as a case in point) I can't see Vodafone getting my continued patronage.

3 dropped calls in a row while driving - 1 to parents & 2 to clients.
What did I expect? The usual drivel so I don't even call these days. It can't be great for a client to hear "Sorry if I drop out, I am with Vodafone."
Their reply "Oh - I understand. That's OK."

It's now hit the masses...

dropped calls. bad reception in RYDE. it's like living in a 3rd world country

Where to start? I live in Dunedin NZ, actually in a village just 25Km south of the city centre. For 14 YEARS I have been trying to get coverage improved by VF! The latest generation of phones are worse than ever, coverage is now less than 25% of what it used to be and yet I still have to pay full monthly rates. Multiple calls, letters, pleadings, letters to the papers. NOTHING but broken promises! Aside from no coverage or the multiple dropped calls the international roaming charging is nothing short of a rip off. My latest bill of $500+ following two weeks in OZ is case in point. I even turned OFF all data roaming services and made or received hardly any calls as I was using Skype over a WiFi connection. There are charges for data on the account that don't even conform to their own reported charging plans. Go figure?

I changed to VF 2 years ago and regret the day I signed the contract. I've had problems since that first day. I live 10 minutes from the CBD in Adelaide and my phone constantly drops out. Friends say they text me messages that I hardly ever get or they appear hours later. I work in the city of Adelaide and I sometimes do or sometimes don't get reception in my office. I've got 2 months to go and I can't wait to get out of this terrible nightmare...good bye VF

Always same problem dropped calls

I have experienced dropped calls and messages that never went through both to me and by me. My bills have been huge, I have never just had to pay the cap amount. I am beginning to think that they have ripped me off big time. I rarely use the internet and have stopped making calls due to the high cost of my bills. I have complained many times to the outlet where I was sold the phone and others, only to be told "bad luck you are stuck with it until your contrat finishes". I have spent hours on the phone waiting for customer service (what a joke!!). Vodaphone are innept, incompetent and downright rude. They are morally bankrupt and should be held to account for the grief they cause people.

Extremely unhappy customer!!