I had a handset fail under warranty. But it was my second handset after the first was replaced under insurance afte rit was stolen. But they couldn't find the paperwork confirming my new handset so they sent out the proof of purchase for the first handset (which was no longer under warranty). What insued was a game of tennis between their customer service centre and their call centre in which I was the ball.

To get the replacement I had to drive from far southside Brisbane to Milton 4 times and endured countless frustated hours with Lara trying to get through to someone to get to the bottom of the problem.

In the end I did not get any customer service and to get a result had to act as a mediator between their two departments just to settle what should have been a simple warranty claim.

Havent had coverage for over and hour and when I call my phone from work it just drops out the call... rang a store in Burleigh they werent even aware of wahts going on and have only realised there phones arent working...and on top of this I made a network complaint so I can leave and go to OPTUS they better let me go now FOC.

No signal, however internet connection is working. Luckily I'm not in the affected flooding areas, this is poor servicee Vodafone!

Lara asks me what I would like, I say a real person, she says, would you like to make a credit card payment? I say no, operator. She repeats would I like to make a credit card payment.. etc etc etc. Until I hang up because lara is useless.

Went to the customer service centre in Milton. Their feedback system is 8 questions to which answers are electronically input on a scale of 1 to 10.. After driving all the way to Milton to get service and then be confronted with another lifeless careless machine was completely insulting and infuriating!

Network down since 8.30am now 10.30am. No calls in or out. Telstra is fine.

My husband called Vodafone yesterday after 30 mins on hold to cancel our month to month broadband... the overseas call centre verified my husbands details then asked what he could be helped with.. He told Voda that he wanted to cancel as the service is less than average, drops out and is slower than dial up.. you would not believe what the customer service assistant then said.... Im sorry our computers are down at the moment try and call back in the next 24-48hrs WTF? How can they check details of a customer then say their computers are down???

had a friend email to see if I had received text messeges they had sent from their telstra phone.. No I hadn't.. and still haven't 12 hours later

No service in Brisbane, a little worrying when their is a flood alert!

Trying to contact daughter to tell her to go home from work as road about to be cut due to floodwater and surprise surprise - no network in Brisbane today. Vodafone now putting lives and safety at risk. Thank God for the Telsta landline.

I am calling from my home, normally this is possible but there are days like today where every call fails. Whether I call a mobile, landline or STD it just keeps failing. Thankfully this is not an emergency call. Get your act together Vodafone

Calling vodafone and trying to clear a problem with transfer of ownership took 8 months and then to add insult to injury they kept charging on the old contract. In the end I became so distraught on the phone that the person I spoke to, took action and cleared the matter up. I thank him but 8 months....not good enough

I have absolutely no reception here. I'm in the heart of Brisbane city!

No reception - if by some slim chance I get reception it always drops out I have to repeatedly call the person back to say the reception dropped out!
I am on a $79 per month post paid cap but can only really use my phone to send sms/texts as calls and internet continually drop out. I have no reception at all on the train or at home.
Cannot use 3G data or if I can internet connection always drops out and will not come back
1 bar or no reception at all in Deception Bay
Quite often no reception at all at big shopping centres

Spent last 3 days on hold to customer service for over an hour every time but couldn't speak to anybody

HAHAHA - VODAFONE IS CURRENTLY DOWN IN BRISBANE AREA, CANNOT CALL ANYONE, EVEN VOICEMAIL AND I HAVE FULL BARS OF SERVICE HAHAHA FAIL

I cannot get reception AT ALL in the rain! So close to throwing my phone in the pool.

Poor customer service, confusing bills, calls dropping out and the whining voice of 'Lara' make my blood boil.....Something should be done about these crooks!

Cant call out, saying call fail. Yet another quality service received from a quality carrier. Moved from 3 to vodafone, great decision....
Want out and I have 18 months to go.

There is now network coverage at all, but I have my wireless coverage on my computer but no coverage on my phone... cant contact them either as only have mobiles and computer

The service is just getting worse. I would have believed with all this negative media attention and even the issue of apology we would have seen some improvement, but it's actually becoming disgraceful.

I had raised a complaint on the 7/01/2011 which came through email today (11/01/2011) advising that my handset needs to be troubelshooted.

I've had different phones and sims and still the exact same problem regardless.

- Call dropouts
- Calls sent direct to Voicemail or Engaged tone
- 0% throughput for data service

I honestly cannot believe they still think this is somehow related to the handset. I know it's most likely procedure for them to troubleshoot the phone in the first instance, but they did not even acknowledge the current network issues across Vodafone.

I have however sent back a blazing response advising i will be keeping a log of all dropped calls, undelivered calls from customers and data throughput for the next month and cancelling my service if there is no imrpovement as a breach of contract on Vodafones part. Oh, and seeking legal action for lost revenue.

Hi i tryed to get my phone fix i git the week b4 xmass & was told to take it to the repiar place we to the repiar place & was told to goto the store i got it from & thay will send it to them to b fixed went to the store & thay told my thay couldnt send it away as there was to many phone coming back & was told there was not a thing i could do about it if i wanted a weeking phone i was to go on a new plan or by a prepaid phone wat can i do ?? if u have any info email me at pac2722@ymail.com

The reception on my phone is consistently dropping out, sometimes for hours at a time. I have had numerous conversations with Vodafone customer support, however I am told EVERYTIME that it is my phone itself that is the problem. I am instructed to find another phone to use for a period of time so as I can determine whether the issue is actually my phone. I have previously done this only to satisfy the request of the vodafone support team, to no avail. NOT HAPPY JAN

everywhere inside small building carparks , southside brisbane area etc , called customer service numrous times no resoultion

My mate moved house into a low reception area (read NO RECEPTION) about 3 months after signing with Vodafone. Because he signed up whilst at an address with "coverage" he cannot cancel his contract without paying it out. So he has about 1y9m of ZERO reception in his house to go or pay $1,800 to get out of the contract. Vodafone are being complete jerks.

HAHA - I have been in my contract with Vodafone since last 3 weeks with my new HTC Desire HD. Live in 4000 postcode, no 3G at all, call drops, crappy connections list goes on.

Vodafone are going to let me out of my contract and hand my handset back.
I am going to go to Telstra where the 3G is good and I get coverage as per stated on their coverage maps.

I wish I could invoice Vodafone for my time wasted on the phone to their ridiculous hold times and bad service.

Fk Vodafone!

Found out yesterday at VF store level 1 Westfield Carindale that my account which I have trouble accessing online appears to be hacked. Their record looks different from the one I retrieved at some stage.

They took a large amount OUT of my usage figure for 22 Dec 2010, then put a lot ~$400 back in the next day, and billed me on the same day for three amounts,
$.14c, $1.07, $20,09c. But since I was under my limit, I should not have to pay for these shenanigans but I was debited for all three. Usage after these dates were not billed against me and I ended the period with ~2G still unused.

Similarly payments I had made for excess usage etc were not credited to my online account. Tried to sort this out with them, but got nowhere.

I'm living in Queensland and have been going through a disaster of my own here in Dalby. We rely on our mobiles in times like these as power gets cut. Well guess what happened to me yesterday? My mobile stops working when I most need it. I have been trapped in my house since yesterday morning, luckily my power has come back on but for a while it was off, it feels so isolated here, being surrounded in water , and not being able to contact anyone. I have another year of this hell with vodafone as I am on a contract , soon as it is over I am leaving it thats for sure..Floods will get worse by this afternoon and my phone still has SOS in red in the corner, it wont ring out :(

(PERSONAL DETAILS REMOVED - Vodafail.com Team)

I work oversea and when I am for a rest in QLD(Brisbane)I put the prepaid sim card(vodafone)in my phone. I keep in touch via SMS,last october my correspondant in new caledonia has received the same sms 3 times.having a prepaid I cannot check if I was charged 3 times.also sometimes the SMS are only 70 caracters after that it is 2 SMS..Compare to some of the stories I read,my problem is nothing but if the same happen to thousand that is a rip of.

I have been trying to get my Iphone4 for almost 3 months now. My 1st Gen Iphone is all but completely broken (won't call or recieve calls). After calling their customer service centre every week for 8 weeks I got fed up and went into a store. The staff were the rudest, most unhelpful customer service people I had ever come across. Once again I was told to "come back next week". What kind of person has the time to make a pilgrimage to a Vodafone/3 store every week to see if they have stock. I was told there was no way to put my name down to reserve my phone and I would just have to wait.

The week of Christmas I went into a store and I was told I had to call a number now to order my phone and that they were now taking names. I am two weeks out from the end of my contract, and have been in upgrade period for 2.5 months. I still don't have my phone. It was supposed to arrive on the 6th of Jan. Then the 7th of Jan. I have called Vodafone twice and have been told that it is a problem with the Air mail that it has been sent by. It is now the 11th of Jan and I still don't have my phone.

Add to this the news of the privacy breaches and I think I'm out. I can firmly say, if that phone isn't here by this afternoon. Optus will get themselves a shiny new customer.

I have an iPhone 4. This is my 4th handset in 3 months and my service continues to drop out each minute. After hours on the phone, Customer care tell me to ring Apple, Apple says its nothing to do with them and tells me to ring Vodafone again, ring customer care back and they tell me to take it instore. the store tells me that they have no authority to touch apple handsets and that if its a network issue that customer care is the only place that can help. So yesterday I spent 5 hours on the phone to customer care in a vodafone store, after being transfered all over india they tell me that there are no outages in my area and that there are tower upgrades planned for the future and this my be causing my problems. I get them to transfer me to cancellations and begin the process of rescinding my contract but supprise supprise vodafone will not acknowledge that there is a network issue (after I was told that there was by tech support)so here i am now with a service that I can not use and a company they will not help. If any business owner ran there company like this they would be shut down by the ACCC so why can Vodafone get away with it?

I have had a number of billing issues. I was 12 months into a 24 month $49 Cap and got a bill for $400. I called the lovely people at VF India and I was told that my cap was exceeded due to numbers which were not included in the cap. I told her that I hadn't had problems with these numbers over the past 12 months (my usage showed $49 per month consistently then an incredible jump in usage to $400 despite no changes on my part to my usage etc). She told me that numbers which were previously included in my cap were no longer included due to changes to my plan and that my previous $49 cap plan no longer existed.

She suggested that if I changed to a $59 cap (which was actually $69 with $10 credit per month applied to the account...I won't hold my breath!) that my calls which I am complaining about would be included and I wouldn't get the big bills anymore. I reluctanly agreed after being assured that a recalculation of my bill meant that I wouldn't have to pay the outstanding $400. She told me that I can change back to my $49 per month cap at any time and that the end date of my contract would remain the same (ie. I wouldn't be entering into a new 24mth $59 cap plan).

All seemed good until the next month... I received another huge bill.

I called again and basically was told that I had to pay the balance of the bills and that the $59 plan started at my next billing cycle and also included extra as pro-rata for starting plan part way through the month....didn't they say I began $59 at beginning of cycle...anyone confused yet?

Anyway...I asked them to cancel my contract and was told that I'd have to pay out my contract for the 23 months left (apparently I had agreed to another 24mth plan on $59 per month. I told the guy that I had been reassured in my last call and had names and numbers to confirm contact that my contract wouldn't be extended due to changing the cap amount. He apologised and in an uncomfortable manner told me that my original date of exit would still apply. Nice to catch them out occasionally...

Anyway, I have had many hours of discussing my issues with people from VF while extending the knowledge of their indian employees (informing the guy that no, I would not be going to Bondi Beach for xmas as I lived in QLD....)

I must admit that while I find my problems frustrating, they could be much worse. I am counting down the months til I can jump ship and eagerly awaiting my monthly calls to india via 1555... NOT

In my experience so far... document everything said and take any names and numbers you can get. Don't accept what customer care tell you as it always conflicts with the previous information provided (sometimes in the same conversation).

Be assertive and don't give in to their crap.

I am waiting for my iphone to arrive, I am being billed for it, I have been told everyday since last Friday, and I am on hold with Lara for 2-4 hours everyday and then it cuts out! What Can I do??? I am being billed but no phone, and cant contact them? My bill goes out of my account for $100 monthly?

So sick of the 3G coverage in the Redlands area.

I freaking can't stand how when i need to do important business related things NO WEBPAGE WILL LOAD, It's slow!! or it even half loads!!! resulting in me losing potential clients, you people have already lost me 4 people in 2 weeks because i can't get back to them over mobile because of the lame drop outs!


And when i don't require the 3G internet! IT WORKS...

The amount of times I've needed to transfer money on the spot and can't and having to cancel a transaction with a line up behind me is because of you vodafone!!

I'm so over your crap and lame excuses. I've been a customer of yours for 7 years and I'm over it.

Absolute waste of my time!!!

Spend the god damn Cricket sponsorship money on fixing your damn coverage!!!

Telstra here i come!

I do so agree with an earlier post here :

Definition of fraud - 'Obtain a benefit by deceipt'. The benefit to them is a financial gain through decieving the client that they will be provided a service. The deceipt is that they actually do provide a service. No service, take money = fraud.

VODAFONE IS THE BIGGEST SCAM OF 2010/2011 !!!!!!!!!!!

PLEASE AUSTRALIAN GOVERNMENT STOP THIS SCAM !

STOP THE VODAFONE SCAM !!!!!!

AUSTRALIAN ARE GETTING RIPPED OFF !!!!!! MASSIVELY !!!

Hi all, do you want an EASY way out if you are stuck in a contract with Vodafone? Here is how i got out-

Go to the Telecommunications Ombudsman online and send them a complaint about Vodafone. You need to tell them that you/family member have mental health issues and that you cannot contact anyone incase of emergency because of Vodafones lack of service. Tell them you want to be out of the contract without and termination fees so you can change to another provider with better service.

Within the next week Vodafone will call you to say you are no longer in a 24mth contract and can disconect your phone at anytime without fees. Just pay the final bill.

Trust me, i did just this and i am now with Telstra and satisfied!

Too bad if I wanted to make an emergency phone call DURING THE FLOODS THAT SMASHED TOOWOOMBA. I have no signal, it went out on me at about 2pm today. Like to know WTF is happening FFS

Poor customer service, even worse phone receptionand Text messages are very delayed on a few occasions

I frequently receive TXT and Voice Mails hours and sometimes days after they have been sent or left.

Completely unacceptable.

Vodafone, I have to walk around my yard to get coverage and if I leave the hill I live on I get no coverage. I am constantly booted off the network, can contact no one about problems and I am very un happy. I have been a loyal customer and thought it was just me in my area but hey you guys are taking advantage and now I find out you have not protected private information. What is going on! What are you going to do about it and should I be looking elsewhere for secure and efficient service that I can rely on. I spend a lot of money on a yearly bases with this company and I am very sick of all the probs. Do something for me.... sick of the constant non service and network breakdown.I cannot rely on vodafone!!!!

Phone reception drops out constantly. Even though I'm in the center of the city on the Sunshine coast.. Pretty sure you said you had coverage there..

I've been a vodafone customer in Aust & NZ for 13yrs now. I am shocked that a company I held in high regard for many years can go down-hill so fast. I have x2 mobile broadband internet dongles that were on a 2yr contract. They finished in August last year.
In August I called them to check what date my contract expires. I was paying $39- per month for 3GB good for Aug 2008 but not 2010. My dongles were ancient and slow.
I asked why they hadn't offered me an upgrade on my plan or a new dongle or anything over the last 2yrs. The response from a guy in Mumbai "that's your problem to sort out". I didn't say anything that day but I knew my relationship with vodafone had come to an end.
I got a new contract with another telco in September. That was the easy part. The hard part of this ordeal is cancelling this expired plan. In October I made my first attempt to cancel, managed to get rid of one but found out the next month the other was still ongoing.
I called back 3 times in Nov & Dec waiting around 30-40mins each occasion to eventually find out the cancellation dept systems were down. On the third time I told the guy to put notes about our conversation and he said cancellations would call back within 4 working days. Never happened.
I called tonight and spoke to Lorna. Took 1 hour to get through. She promised to call me back at 6pm ESDT tomorrow. I said to her don't promise if you can't keep it. I will post my results of what happens.

While I was on holiday with my family in Tasmania couple months ago, my mobile kept on turning on and off itself. I have asked to replace my mobile, because it is still under warranty, and only 6 months old. Vodafone has refused my request. I also queried whether I can trade in and get another model, of course, they refuse me.

I am hardly able to send SMS and making call from vodafone network, I only lived within 10kms of CBD.

I am in Cairns, QLD. According to Vodafail, the area I work (Edmonton) they cover the entire suburb. I do not get even one bar on my phone, my phone only shows 'Emergency Only'. I have to walk 50m down the road to get two bars to make a call. I recently changed to Telstra, they enabled me to keep my existing phone number, and I now have five full bars where I work - go figure. If they are advertising extensive coverage and it is obvious that no coverage exists, and they take your money, then isn't this fraud? Definition of fraud - 'Obtain a benefit by deceipt'. The benefit to them is a financial gain through decieving the client that they will be provided a service. The deceipt is that they actually do provide a service. No service, take money = fraud.

Some 30 hours to have my internet terminated 12 people I have spoken to on 1555,since 11/12/2010, been cut off, placed on hold, transfered to wrong dept, and to currenlty waiting for a call back which Lara told me would be 30 mins, today 10/01/2011, called at 4.53 pm told we'll ring you back within 30 mins & Yep still waiting at 7.30 pm.
I did notice how quick they were to donate large some of money to Floods appeal here in Qld Well done I noticed how quick they were to warn of a breach of private information leaked. Yet Lara & Co What about us the people who are waiting waiting waiting, I have placed a complaint in to TIO, I have a list of all 12 people I have had the pleasure to speak to be hung up by or tried to help me only NOTHING HAS BEEN DONE YET,Why do we allow this I will be ridding the problem as soon as they contact me what a Joke....Peter, No Service QLD

I beleave vodaphone brought out 3 as I'm with 3 from the moment they switched system my reception took a dive for the worst so my intrest in all this is has any one else put this to you That it might be 3 customers being affected as well ? . I also noticed that no news reports have mentioned this. I just hope that my privacy has not been breached along with other 3/vodaphone customers. Tank Kurt

I have NO reception hardly anywhere I go. All my freinds who are with Telstra & Optus always get coverage where I dont - and to get out of my "contact" will be close to $500!!! FOr a service that doesn't work! My wireless contact just ended and I called and cancelled it and they seriously asked me if I wanted to transfer it to a freind of family member..... AFTER 20 MINUTES OF ME TELLING THEM ITS CRAP AND HAS NO COVERAGE!!!

can '3' customers on a plan leave without exit fees for all the poor coverage?

Thanks to the maps and info on the Vodafail website and other sources including the ACMA databases; I have been able to identify the locations and radiation patterns of the VHA Vodafone cells in the immediate area surrounding the suburb where I live in inner Brisbane. The results were interesting. I live approximately 450 metres from the nearest cell which has 2 antennas with radiation patterns facing directly towards me. Every day I have full and long interruptions to my ability to make and receive voice, SMS, and data on my personal Vodafone service.
In contrast my work phone (identical handset to my personal one) is on the Optus network and also uses the same physical site for its cells and has an identical radiation pattern from its antennas and NEVER has any interruptions to the service and has any break in service for voice, SMS or data!
I am sick of lost/missed calls, dropped calls, delayed/interrupted voicemail, SMS delivery delays of hours and days.
Vodafone you are not providing the services to the level that I was led to believe when I signed my contracts, you have failed to meet your obligations under that same contract and your network usability has dramatically deteriated since I contracted you to be my provider.
On a recent trip to a major NSW rural centre (A major town with a large University) I discovered the hard way that only EDGE data was available on Vodafone in the area instead of the 3G data services available on Optus and Telstra. Whilst this may be due to the handset not being 900MHz capable but that does not explain why my 900MHz compatible Vodafone USB modem with wifi docking station was also only able to obtain EDGE data services at approximately Dial-up speed!
Voda you suck!

I'll try cut it short. Was on a plan and had a overdue bill that wasn't paid due to loss of job which got disconnected. Eventually when I had the money I rang to pay the bill and the early termination fee. I got transferred around to 5 different departments with each 1 telling me a different figure. The final figure was given to me and it seemed lower then I expected, so I questioned if it was the whole amount. After being told yes I asked about 4 more times is that definitely it. Was told yes so I asked if there was nothing owing would I eligible for a new plan. Was told yes so I went and got a new phone that day on a new vodaphone plan. All was good until I received a bill for $1400 3 months into the contract. I rang customer care many times and each time they said it was the early termination fee from my last contract, I told them the story everytime asking them to look into it as I asked many times for the final payout figure. They made me out as if I were lying. How do u sign onto a new plan with the same company if there is $1400 bill still owing?? In the meantime of trying to sort this out I paid my monthly bill but refused to pay the $1400. I kept ringing bck trying to sort it out but after 3 months of the $1400 bill not paid they automatically disconnected my plan and sent me an early termination fee or nearly $2000 for the new contract. This is ontop of the $1400. I managed to get the new ETF wiped after many calls but was sent to debt collectors for the $1400. I was defeated after all my efforts and couldn't afford a bad credit rating I started to pay it.. After paying only $500 off a bill that was there error, my next payment came back saying I was $100 in credit?? My credit rating still got marked as unpaid default even tho i got a letter saying I'm in credit and I cannot get anymore phone plans. I just accepted it and are on pre-paid now. Credit rating stuffed and I dunno if I owe money or not all over a bill that I tried to pay and they couldn't give me the right figure! PATHETIC

Well wouldn't you have it, there is no way Im going to call the not so helpdesk to request if my personal information has been leaked. So I decided to email via there website, and guess what, the email function is currently out of action!! MMM wonder why, could it be, no staff with the ability to answer that question, or a way of not having to deal with that issue with providing a reponse in writing, or lack of people who can provide a response in english. They have really started to ***** me off now!!!

You guys are litterally all little girls. Holy shit. This media crap is allegations, no one has actually got evidence saying their information was obtained from Vodafone and used to assume their identity. Go to Telstra then, where they send out LETTERS to random people with your name address ect. where they obviously arent alegations because people are recieving these letters.

Fact of the matter is you get a call drop out and you (the little whiny bitches that if one thing goes wrong they spit the dummy) start collectively bitching about shit.

Grow up a bit, or go to Telstra who axe jobs left right and center, over price customers, treat their customers WORSE then crap and exploit the shit out of the rural market. And trust me. Ive been on both sides of the fence (both consumer and working there) and my time at Vodafone, customer and employee was unbelievable.

After contacting them today to cancel a contract which they said they were previously allowing, I was told that 'I' have to prove in '3 ways' how Vodafone has failed me ? I was told, "you can say poor coverage" or something else, and then told how 'I' have to document it and then go to a store to "prove it". Obviously after their little team meeting this morning this is the new directive, but are they kidding ? Idiots !! Good luck with your PR disaster, makes for a really great case study in PR FAIL !!

all i wanted to do is change my voice mail pin code so i had to ring customer care and when i finally reached a Human they said that they can't talk to me at the moment because of a crisis and hung up yer very caring vodafuck

Have called a number of times for issues with sms's being delivered 10 times to recipients, handsets and problems with recharging.

Not only does it take up to 2 hours on hold. BUT there have been at least 5 occasions in which i have finally got through to someone, only to be hung up on by an incompetant operator. Sick of it. Changing carriers.

I JUST PUT A GOOD COMMENT ON HERE AND IT GOT DELETED!!!!!
REALLY, ALL THESE PEOPLE CAN SLANDER IT BUT IF ONE PERSON SAYS GOOD, YOU TAKE IT OFF?

reception sucks

Constant call drop outs when I live in a major urban area, on top of a hill, and even the top level of an apartment building.... it should be ultimate coverage here! It caused a family arguement as someone thought I was hanging up on them and then couldn't get through when they phoned back.... Thanks Vodafail on causing a few tears!!

I have found Vodafone fantastic, i have been with them since 2001. (both NZ and AU). Staff are great, never had a problem with them at all. counter staff have never been anything but helpful. found the coverage better than optus by far. the phones themselves have never been a problem - nokias, sony ericssons.

Can I ask, has anyone noticed that the cost of calls seems to have gone up over the last month or so? My bill doubled! I did make a few more calls than usual but the cost to call local numbers seems extremely high!

I simply would like to know when my contract is up so I can finally change over to another provider after nearly 2 years of pain. After trying to phone customer care 4 times in the past hour, I keep getting met with "We're sorry, we have a technical problem, please hang up and try again". Their internet email request form is also down! Grrrrr!

No or little Vodafone Broadband coverage in Merinda or Townsville even though the Vodafone website says I should have full access. If I wasn't on a contract I'd change over in a heartbeat.

Last year i had to send the same handset off over 6 times in less than 12month for :repair" when i got it back each time it would FAIL in a new way so i would take it back. i was without a fphone for near a year. they then agreed to give me a free upgrade on a new contract when i got the new fone it wasnt compatible with the network so i sent it back but wasnt able to pick a new phone till they had gotten the old 1 back that i sent next day delivery 6weeks later they said they still hadnt got it yet, so i waited for the htc desier hd asked if it would be 100% compatible was told yes it would when i got it i found out it wasnt. During this time i was given bad service from rude customer care getting put on hold for up to 3 hours! never getting calls back and people who couldnt understand me. I have been with vodafone for 9yr this is the worst its ever been and i am concerned about my personal information i want out like yetsrerday!

Just the latest one which is can't connect to Vodafone internet at either Mansfield, or Carindale - south eastern suburbs of Brisbane. At Mansfield 8.30am modem blinks blue every 20 secs.
Carindale, can't connect, modem blinks blue every 3 secs though. Typing this using Carindale libraries wireless internet.

I receive picture messages up to 3 days after they are sent usually in the middle of the night or early morning. I have given up trying to connect to the internet also due to being told the server is inactive.

I have tried a couple of different phones but I still have calls drop while I'm on a call. This has been happening for 2-3 months and I still haven't received any resolutions to this problem

Just waited 3 weeks to receive a phone and the phone volume doesn't work to the extent that I cannot hear the person on the other line. I have been given the run around from vodafone, who now say they'll replace the phone. Does that mean I have to wait for another 3 weeks before I get another phone??

My business phones are with Vodaphone. I should have realised when the phones did not arrive. I called on hold for hours, they were to be sent again. Did not show up. Finally 2 months later I got the phone. I was supposed to have 2 months free, I called on hold for an hour only to be diconnected when they answered. I am trying to run a business which relies on our phones. The line drops out all the time or I cant hear the other person. It makes me seem unprofessional when it is Vodaphone that is the issue. But the laughs on me, I have a 2 year contract.

I'm trying to run 11 properties, a business and a social life with this absolute JOKE of a "service". Approximately HALF of people calling me (according to my estimation from what they report to me) can't get through and moreover get a message that "this Optus (!) service is no longer is use". I'm horrified to think of what this has and is costing me.

people dropin in and out all the time, sick of it and the coverage when im traveling is shit.

Hi, i went on a voda plan in 2008, i ended up paying out the contract in march 2010 because of poor coverage and constant drop out; plus the phone i got on contract broke and i labelled it just another dodgy voda product. but late last year i recieved a text saying (i kept my number and moved to a different provider) my bill had been sent to email but had bounced back so i should expect a bill in the mail and be aware of the $2 postage fee... i rang them and learned i actually had a credit, it took over 6 weeks to recive the credit back... but have just recieved another text stating i need to update my email address on the system and to expect another bill in the mail...
i havent been with them since march 2010 and my contract was due to expire in mnay/2010 anwnyway...
just another example of this corporate getting it wrong - good luck with the case.
i am a little concerned now that if they are still texting me then my contact details are still on their database, which we learned thru the media could be being onsold or stolen by fraudsters.. can anyone tell me how i can check this and have my details destroyed by voda?

(PERSONAL DETAILS REMOVED - Vodafail.com Team)

Our 24 month contract was up on Oct. 2010. Around that time, I had called to enquire about the Iphone 4. I was told it "would be available in 3 weeks". I was then contacted directly by someone in your office with an offer to renew, I again asked about the Iphone 4, "backlog, should be available in a few weeks". We waited for the next billing cycle and called again. Same story, I feel mislead. I was given specific times, relative times of Iphone 4 availability. None gave me the impression that it would be more than a few weeks away.

First week of December, I went directly into a store, enquired. They said they were available by phone. I called Anthony on Dec. 7. He confirmed they were available. My wife reminded me she made the original call to Anthony and was present when the change of plans was made. We had in effect, done the right thing and she was present. Anthony was aware of this, as we debated on whether to get my wife an Iphone 4. It was a lengthy conversation, where all aspects were discussed. Call backs were made, etc. She was present on speaker phone the entire time. She specifically came into the office to do this, as we knew she needed to be present.

Here is what we agreed upon, effective Dec. 7. I was told I would receive a pro-rata bill for the previous bus cap.

$100 unlimited plan, 24 month contract + Iphone 4
$100 unlimited plan, 24 month contract + Iphone 4

$45.00 $100 unlimited plan, no contract
$45.00 $100 unlimited plan, no contract

I was told Iphone 4 were available only 2-3 weeks AFTER all this. I had explained we wanted to change the plans and get the Iphones immediately. I had discussed we had been waiting months and told him we were excited to finally receive them. As you imagine, I was a bit surprised when he then told me 2-3 more weeks. I asked if I would receive before Xmas, and he said most likely. Mislead.

I began checking 1555 for a status update around Xmas time. I was confirmed the delivery should be week of 21/12. I contacted 1555 again on 29/12, I was told it "looks like it should arrive this week". I again contacted 1555 on Monday Jan. 3 (i believe that was you). I was told it "should arrive Mon or Tues" of that week. I then located Anthony's e-mail and contacted directly on Jan. 6. Here is a copy of his e-mail:

"Hi Robert,

I recently received an email from corporatesolutions@vodafone.com and they advised me that the order for upgrade and hardware is on hold because the person making the request is not the authorised contact on the account.

The authorised contact for your account is your wife and the request to order hardware and upgrade the plan would need to come from her. She can do this by calling or she can send in a Letter of Authority detailing this request, (company letterhead with ABN stated, physical signature of the director with the words director or CEO underneath this signature, and the request clearly stated.)

I sincerely apologise for this inconvenience Robert but can assure you that if this request is submitted by your wife then it will be handled quickly and efficiently. There is however an incredible backlog of iPhone orders and cannot confirm a delivery date."


I was then told by you after a few calls, that whole issue never happened, that Anthony had initially dropped the ball and then each successive person did not catch his initial error. I was told nothing could be done to immediately fix the problems.

Meanwhile, my iphone 3 was turned in for insurance repairs over 4 weeks ago, I was told 10 days max. Still no phone and no word from Vodafone. This is after 2 years of arguing on the phone about usage and tracking of usage. Confusing billing cost me $1,000's in overages in that time frame. How many times have I been on the phone arguing about usage being charged that I couldn't track, unless I went and physically counted usage on each bill. Smoke and Mirrors. It WAS the game, all the players know it.

So, I feel I would have changed plans when my contract was up. Other companies have Iphone 4's available, however, I was mislead that this would be happening very soon.

I have had enough of Vodafone. I have looked into other providers.

the drop out rate is increasing, I phone my friend everyday and during the course of our conversations I may have to ring three times to conduct a conversation in the space of 15 minutes. Not service I signed up for.

Just a lot of small problems that add up to being pissed off.
Already commented on others. This one is I can't find out what charges are for!
24November three mystery charges 0.14c, $1.07, $20.09. Just says 'internet'. ~2G left on limit.

No customer service. When I rang the wait was 40 minutes and growing. Sent email, still no reply from before Christmas. Call dropouts frequent with "connection error" showing and some messages not received till next day. What a joke of a provider. Am going to Vodafone shop to try and get out of contract today.

1.Account woes. VF not following instructions and doing 'their own thing. Ongoing: cannot use my handset as they have inadvertently, once again, terminated the service, despite clear instructions that did not include or mention "termination of existing" but ADDING a number/servive to my plan.My God! They are hopeless!
2. Cannot try as I may, through various methods to contact VF , get to speak with anyone. Calls are terminated whilst on hold. VF obviously cannot afford decent phone facilities to handle inbound.
3. Coverage and dropouts. Numerous call drop outs and absolutely pathetic download speed - just not worthwhile bothering to use internet - its so slow.
4.Privacy breach : not able to get details as to whether my details have been compromised as I have received spam mail with specific details perhaps linked to my VF account.

I cannot get on to a real person to assist me, my business manager who was suppose to look after me has sold her business and not told me. We are locked into a plan that does not work where is there duty of care!!

Apart from talking (uselessly) to a robot vodafail's phone numbers don't answer for hours if called, when they do answer it's usually by an offshore heavily foreign accented person who sounds like he learned English from reading comic books or the back of cornflakes packets.

Email is my preferred way to contact people, whether it's friends, family or business. One can write a message, read it prior to sending for correction & then keep a record of what was said. Vodafail has the below message on their site for email contact ---

Contact Us

Apologies, but our email form is temporarily out of order.

To talk with someone directly, please call 1555 from your mobile or 1300 650410 from any other phone.
You may also wish to view our full list of contact numbers for specific enquiries.

Not sure if they ever had an email contact, certainly this has been showing on the site for a very long time. Total disregard for their customers, "Just give us ya money & don't complain because we don't give a shit" is their attitude.

I have had terrible trouble with call coverage, causing excess voice-mail usage and consequent expense. I am living in the Brisbane area this never happens with my work phone on optus, and I don't think they are much chop either but at least it works..

I have had massive data useage recently. I have had to to manually switch on & off my data connection/synchronisation on applications (HTC magic) as failed attempts to download files/email has caused massive re-attempts and excess data usage.

I receive robotic messages from Vodafone with nonsensical messages. I have never been contacted back after attempts to contact them.

Firstly, who the f*ck names an automated answering service, and equips it with smug casual phrases and a 1-900 phone-sex voice? "HI. I'M LARA... I'M SORRY, I DIDN'T QUITE CATCH THAT. YOU'LL HAVE TO SPEAK MORE CLEARLY...." Am I the only person who wants to find this *Lara* machine and take a sledge hammer to it? Catch THIS, Lara.

Their have been countless fails, but the standouts are:
using a loophole in my story of how my phone broke to tell me that those specific circumstance meant it couldn't be replaced even though I was still under (a ridiculous) contract.

I almost never use my phone, and they conned me into a contract that had a $30 base charge, calls and texts charged on top of that. I'd been led to believe I was signing up for a $30 cap plan.

Oh, and I called them before heading overseas, after wrestling with their useless website. They assured me I was signed up to use my phone o/s. When I got over there, my phone didn't work no matter what I tried. When I rang them, they confirmed both that it wasn't working, and that according to them it should be working. That was the extent of their help. I was in the US for two weeks and they didn't fix the prob in that time.

In the past six weeks or so my phone used to drop out up to five times during a 20-minute call with my mum, sometimes there was no connection to start with and today, Monday 10 January, my phone has not got connection at all, it's no point even switching it on. The phone says 'searching for network'or it says nothing at all. This is CRAP, total CRAP! Vodafone, get your act together!!!

My vodaphone causes dropped calls, no reception and delayed voicemail messages

dropped calls, no reception,and delayed voicemail messages... this has caused me much personal pain as I did not recieve important messages or phone calls

I really though at first this site was a harsh thing towards VF, but now i say its not enough, more ways are needed.
My message to VF, till when?
Till when ill have my parents trying to call me from overseas, with no reply from my side.
Till when ill have to spend tens of dollars calling 3-4 times for a call that was enough to be done in one call?
I have advertised my car for sell over 2 weeks ago, i cant prove it, but im starting to suspect that buyers are trying to call me = no reception.
I really wonder if VF really do have aplan for this situation???!!

Poor reception, calls dropping out, unable to be contacted by other people, slow data. Pretty poor for one of, if not the biggest mobile network in the world.

Their call centre is absolutely hopeless - no way of getting through. Was on hold for 3 hours the other day (had phone on speaker whilst working) and in the end got a message saying sorry our lines have now closed for the day and you will need to call back tomorrow. I think I could call at 9am and be on hold till 6pm and get the closed message! Then if they do answer you will be in the wrong section (because Lara never has the right option) and you go to the back of the hold queue in the supposed right section. Am expecting a delivery of a replacement phone and was told it would arrive by courier on Friday. Waited around all day for it and guess what - yep it never arrived! So now i've decided we'll just see what Monday brings as given up trying to get in contact.

Omg I thought I was the only one but I'm not!
I'm in a situation where they want me to pay, get this, 500 odd dollars on usage which I "supposedly" used...like fuck that, I'm not paying half a grand! Who do they think they're fooling? I'm on a $29 cap for fuck's sake, honestly...I cannot comprehend how I could have used THAT much! It infuriates me, because when I went into a Vodafail outlet to get some help, all they could do was show me my bill and tell me that I've "evidently" gone over my cap. Yeah right, like $500 over, seriously? I don't even make international calls!
Now they've barred my phone from making outgoing calls/txts...bastards. They tell me that the only way the issue can be resolved is if I pay up...I refuse to. No way is my money going towards something which I didn't even pay for.

It takes 4-5 days to get voicemails through and can take up to 5 mins to load my emails. Not very happy. I travel a lot through North Queensland and there are so many towns that have no reception at all, though I have reception on the highway, go figure. Also, I can't use the 3G network as it simply does not work in Townsville. What is the point of having the 3G network if it doesn't work? The other day my fiancee called my phone and on his end, it rang; on my end, not even a missed call.

Vodafone used to be reputable and a great carrier.... in the past year or so I have encountered a lot of issues with network coverage. It takes ages to load internet on the 3G network and calls are constantly dropping out. They have all the time and money in the world to support a cricket team but cannot even service their clients.

I am disgusted and worried about the media speculation about the leaking of customers information and find it appuling that their functionality to send a complaint/email via their website has been removed. I have called 1555 and there is a automated message at the begining of the call stating that 'Vodafone values their customers and stores information safely'. i did not get a clear indication from this message if the information had been accessed by unsavoury characters in our community... I then waited on hold for 45 mins (i know it was stupid waiting that long). before i gave up. Communication FAIL from VODAFAIL. There is also a pathetic attempt of an explanation on their website which yet again is unclear .

I had been a long-term 3 customer and didnt have too many problems with them at all. When i went for a phone upgrade, I was encouraged to jump on the Vodafone network, as they had already bought 3 out.
It was ridiculous, but i had to go through all of the security checks then and there, and waited for 1.5 hours for what was essentially a phone upgrade with the same company!
For the 2 months that i have been with Vodafail, my calls constantly drop out (i'm in Brisbane southside), and have a very low opinion of the company.
I'm also willing to blame Vodafail for the Australian cricket team doing so poorly...after all, they have just become major sponsor!

No coverage in my house. It's raining all the time so I have to go out and stand in the rain to make calls. Internet on my phone only works when it takes it's fancy. I keep getting very big bills that I know I could not have possibly ran up with out constantly calling international. Every time I go in store to talk to someone they tell me I have to call the customer care number which I sit on for a hour trying to talk to someone but never get anywhere. My sister and a friend are having the same problem and my sister keeps getting charged twice for bills as they say she hasn't paid which is absolute rubbish and they won't help her or listen to her. Absolute rubbish!!!!

ive been with vodafone for many years now and it just appears to be gettin worse,i never get decent network coverage... i go remotely anywhere near the outskirts of town and it drops reception..... thime the network is actually the thats if at all the service is running.... there is constant down times in there service and they still dont hesitate to charge for it even tho the service is down... not impressed

Im over their poor service, there lies, there shit reasons on why they cant "DO" anything to help me, them leaking our details over the internet. There crap. I WOULD NEVER RECOMMEND THEM TO ANYONE!

No coverage in my house. It's raining all the time so I have to go out and stand in the rain to make calls. Internet on my phone only works when it takes it's fancy. I keep getting very big bills that I know I could not have possibly ran up with out constantly calling international. Every time I go in store to talk to someone they tell me I have to call the customer care number which I sit on for a hour trying to talk to someone but never get anywhere. My sister and a friend are having the same problem and my sister keeps getting charged twice for bills as they say she hasn't paid which is absolute rubbish and they won't help her or listen to her. Absolute rubbish!!!!

i swopped from 3 to vodaphone....got conned into it by the sales person. been with them for 2 days. what a great time to swop. thanks for being inconsiderate idiots vodaphone.

I am so sick of trying to get a web page anywhere in Brisbane. The only time it works is when you connect to your home wifi. Also sick of never having strong signal and black spots everywhere.

New to iPhone, looking forward to having internet access and all I get is 3G symbol with full bars and NO RECEPTION IN THE MIDDLE OF THE CBD!!!!! So frustrated by the lack of reception and quality - everything takes ages to load, which I assume I'm paying for by the second, and then I have to give up!!

Vodafail has given me probs with data connection, customer service waiting times excessive, and sms taking to long to recieve.

I heard Vodafail has released priv info about its customers, i have experienced data connection probs, customer service (failure 2 serve) waiting times excessive, and reception probs. I will be buying a new fone 1st thing 2morrow morn, never 2 return 2 vodafail.