On hold for 20 minutes then put through to another department for another 15 minutes before being disconnected.
I was calling because my internet connection (originally a 3 product) is much slower than it used to be.

No freaking service. How do you expect to run a business with no phones vodaphone sucks

It lets me choice voice or text but it doesn't then notify me!!!!!

vodafone is shit. do not ever get a phone on vodafone

I have struggled with a prepaid Vodafone mobile broadband service for the last severaal months. Constant slow speeds, sometimes no service at all for a week at a time. All this in Metro Sydney. If Voda fone cannot get it right in the major cities, what hope have our country cousins ?
Bought a Telstra wifi station today, setup thru efficient telstra customer service in a matter of minutes. Bye Bye Vodafone forever !!
Vodafone, Wild Horses could never get me to return to you as a customer !!!!

can't make or receive calls or texts for the past 3 full days. vodafone sucks a fat one

I loose service i get searching messages.
Changes from 3G to E what?.
3G is very slow or doesn't work. I tested a Telstra Next G mobile side by side with Vodafone 3G WOW Telstra blew Voda away extremely quick speed i cant wait for my voda contract to end and i'm gone

Terrible Product i am paying for a service that should work properly but doesn't extremely disappointing

Rob

My mother could not contact my Vodafone mobile from another Vodafone mobile while standing outside a major Sydney Hospital. Kept getting a message saying that my phone was "The number is not in use". She tried 3 times with no success. My phone was on the whole time and I was near a major transport hub. This was a potential emergency situation and Vodafone let me down. Hopeless!

I live in the heart of the city and i cant even get a bar sometimes!!!! especially when im indoors its soooo annoying, why dont we just go back to the dark ages hey.

Finally thought I was free of Vodaphone only to find that they have not acknowledge the recipt of my phone at their Tasmania depot and are trying to bill me another month. I am sick of this company!

where do I start... the ever helpful call centre, the over charging, not being able to see my bills on line (if my number is not registered for myvodafone then how have I got e-mail billing!!!) or the stupid bitch lara! I've been with vodafone for over 10yrs. As soon as you could port your number I changed. I used to get regular calls to see if I wanted upgrades or when a better plan came along. Now you have to fight to disconnect a mobile broadband service you don't use (No i don't want to transfer it to another number!!!) My last few bills I've gone slightly over my cap, for the first time in a year and the charges are over the top. As soon as I pay my bill I will be going to optus, who regularly call me to offer fantastic plans as I am with them on my home and net... bit like vodafone used to. It seems in the past 3-5 year vodafail has consistantly gotten worse. They promised the world to get us all to swap then thought we've got them now we can rest on our laurels. Guess what - YOU CAN'T! Oh and I can't wait to never have to here Lara's voice again!

I find i get ALOT of CALL FAILED in St Leonards, and in the heart of the City (Sydney CBD)

The ONLY way to rectify this, is if i RESTART my phone, and in some cases, not even that fixes it. I am very fed up with this.

I continually get no service, when I try and call people it doesn't connect and says call failed. When I am talking to people it's bad reception it cuts out and then hangs up.

Missed out on ebay purchases due to server failure, can't even get a weather report, thats with 3bars signal on iphone. Friends call my phone and the ask why i dont pickup or call back, reason the call never made it to my phone at all!! did a test call with another fone next to me guess what according to his fone my phone is ringing, in reality the opposite happens. Nothing wrong with my phone swapped sim with another carrier phone works perfectly! we should push for a freeze on new customers till their network is up to speed. But wait! there is more.. with launch of ipad2 things are going to get worse!!!!

at least you know what you are getting from a 2 dollar shop!! location near sydney harbour bridge. Missed out on ebay purchases due to server failure, can't even get a weather report, thats with 3bars signal on iphone. Friends call my phone and the ask why i dont pickup or call back, reason the call never made it to my phone at all!! did a test call with another fone next to me guess what according to his fone my phone is ringing, in reality the opposite happens. Nothing wrong with my phone swapped sim with another carrier phone works perfectly! we should push for a freeze on new customers till their network is up to speed. But wait! there is more.. with launch of ipad2 things are going to get worse!!!!

sent a message organising a party a week before it was going to happen.. three days after the party itself, i get a reply from three people asking why i sent them a message about the party a few days after it was scheduled for.. and its not the first time, there have been multiple occasions where people dont get messages until a few hours or days after i have sent them.. epic fail VF, epic fail..

I have just contacted Vodafone to try and resolve an issue with my blackberry storm 2, problem is that I've never had the ability to use the MMS service. Contacted customer service and have gone through several procedures totally 45 minutes. Still no joy, in the end my advice was to back up the phone and wipe all data on it and reload??? WTF?? I know its possible to do but seriously if they can't resolve the problem from their side why would I take the risk of destroying the phone? No result, told to call back after I've wiped the phone, seriously Vodafone, don't use the Indian Sub Continent for customer service they are truly atrocious.

First of all I experienced calls dropping out which was bad enough. Now I have just found out that Vodafail have been trying to debit my bank account to pay my brothers bill. What the fuck??!! I only found out because my brothers phone was disconnected as the bill was not paid. The reason it was not paid is because Vodafail debited my bill from my account (the account they debit from is only used to pay my phone bill so will only have enough in it for the bill)Then a few days later they would try and debit my brothers bill but were unable to because they had alrady taken the money out to pay my bill. Every time I call them i speak with some Indian I can hardly understand. Just called them again today and actually spoke with someone from Australia. She tells me everything is fixed and i have been given 3 free months. I have requested an email and sms confirming my free months. I am still waiting

First it started with not being able to use data (95% of the time), now much text messages are not being delivered and yesterday, for the first time, I had two call drop outs.

I'm getting bad signal, that i can't not text or call when i go some where.

hi guys my past 8 mth with voda has been terrible getting worse every day my last 2 calls to customer service were helpful though, they gave me a month free on first call, second call they gave me my next three months half price so now im paying $50 still $5 above there infinity plan.my next call im pulling the pin just not worth it staying!!! no internet at all unless u stay up till 4am try calling some one at least 3 times before its connected our time is worth more than that.there is a tower im told by telstra with in 300 mtr of my house in carnes hill it was hit by lightning last year but instead of fixing it there building a new one 2 suberbs away no help for us here in hoxton park any way keep calling guys try complaining to (not sure how to spell it) onbudsmen as well

Vodafone admits to customers that their problems are caused by more people than expected joining Vodafone and existing customers using more data than they had before.
Why then do they continue to aggressively market their product to new customers. Just take a look at their home page and you'll see that they're still hungry for new business. Vodafone is not taking this issue seriously.

Left a message here last night about connection at home, here I am at work just outside the CBD on three (a vodafone company) I have full signal strength and I am in 3G - but the internet connection is so slow I cannot even see any updates on email, none of my Internet reliant apps work and its been like this all morning - Why? ask Vodafone and 3...

So after my internet speeds being reduced to below dial up speeds, every call taking ten seconds to connect only to drop out I complained by formally writing an email to Vodafone. I had mentioned my issues as well as the time it takes to call their customer service was a joke. After a string of emails being sent back and forth they agreed to cancel my contract without charges and would transfer my number to another provider. The string of emails is actually quite entertaining, started off with me saying how shit they were and the responses I got we're based around if I was to re-phrase my responses they would be happy to help, they hardly did!

Today I get a bill for the full 24 months of the contract plus cancellation fee's and all the rest of it. What am I supposed to do?

So I have finally cracked it with very poor coverage for phone calls and 3G for some months in the Sydney CBD, North Sydney and Pyrmont area, and lodged a complaint with the TIO. I have taken about 20 screen shots as evidence of my issues and they just confirm what everyone else is experiencing. Voda today told me I could cancel my contract after a 50% discount for a total of $590.... this was after offering me a $65 credit for my issues, yes $65.

I'm concerned how long it will take for the TIO to action given the volume, but have had enough.

The 3G coverage is terrible and seems to be getting worse and my calls drop out ALL the time. I continually have to switch my phone off and on to get it to find the service. I work in Parramatta and live on the North Shore and the coverage is equally bad all over. I was told by the ever-useless call centre that it's because i am using an iPhone, will they never tire of that rambling?
I have the latest software, my husband, who is on telstra has NO problems at all!!!!
I phoned customer Service yesterday and had to phone 5 times as the call kept dropping. The guys I spoke to on the other side didn't know that Sydney is a city, they kept asking me to quote the postocdes of the suburbs I was having trouble in, I said "ALL of Sydney", the guys said "I only have North Sydney and Sydney here, are you having trouble in both places".
After 5 phone calls where you have to continually give them your mobile number and pin number - so they can identify you!!! (what's up with that???) - I almost had a total melt down when the woman told me I would have to pay around $350 to get out of my contract! I told her I would have to keep it then but would be doing everything in my power to make sure that everyone I knew, knows how terrible Vodafone is and that if they were thinking about it, they should use ANY other network!!!!
I HATE VODAFONE!!!!!!!!!!

I am with three, the little company spat out by smellstra. Since Vodafail have started to integrate the networks I have had reduced coverage, dropouts and slow to nil Internet connectivity. Even in areas (ie. At home) that used to have three to four bars now only have one - the call centre operator I spoke to tried to convince me that iPhones one bar was the same as other brands four bars - what a load of tripe ! I recently spent a whole night with no Internet connection when I was trying to monitor a web site foe work - the connection to 3G was good on that occasion. The call centre blamed it on my phone, which their company had sold me, it was not the phone, it has since worked.

Location is Emu Plains, NSW 2750

HAHAHAHAHAHAHAHAHAHA Just filled out a survey from a company called Valued opinions on behalf of Vodafone. It specifically asked if i had ever heard of a website called "vodafail.com" and asked if i had ever posted on their website...... Keep up the good work Vodafail!! they're breaking!!!

So i was originally on the $49 cap and upgraded to the $79 cap which i have been on for 3 years ($500 calls 1gb data roughly).... I ring up (the usual dropouts, long waiting time etc) to downgrade to the $45 unlimited (unlimitied phone calls, texts, social media and 1gb data). I dont understand how new customers get a better and cheaper deal while loyal existing customers get stuck with the old outdated plan. Shouldnt we automatically get upgraded? Anyways i was told there would be a downgrade fee of like $250 (i think from memory). After 5 minutes of arguing, he suggests he can halve the amount, after a further 5 minutes he finally agrees to waive the fee. BOTTOM LINE - DONT EVER PAY A DOWNGRADE FEE!! A week later i noticed i had an extra $500 on my bill, complained a few times and i was told to ignore it by vodafone and it eventually went away??!!

Over the last 10 years I have used half a dozen carriers across 100+ locations across 4 continents and 10+ countries. Vodafone is the drag of the drags. My service is often unavailable across sydney metropolitan area. On occasions I have had no service for hours where I work in the Sydney Darlinghurst area - which is one of the most densly populated in Australia, so shoudl ahve *outstanding* coverage; after 1h+ trying to get through to somebody vaguely informed at Vodafone I was told that they knew nothing, that nothing could be done and my call got dropped!!! I find the customer service to be slow, monumentally incompetent, usually passing me from one person to another, virtually always loosing my call. The use of off-shore slave labour as call center solutions is nothing new, and I have certainly had many competent/pleasant experiences, but the Vodafone staff are totally clue-less every single time (my good experience in this area was, surprisingly, Telstra, whom I use for my Internet - their call centre staff in the Phillipines were excellent - and *no, I do not work for Telstra, or own shares etc...*).

Bottom line. Vodafone is in abysmal state. The responsibility rests squarely with the top-level management, including the CEO. The only way this company is going to change is if the management team is replaced with people who get the fact that they have *serious* problems, and bring some new ideas. If I was a Vodafone shareholder, I would be asking why the CEO has not been replaced by now - nothing personal, I don't know the guy - it's just basic accountability!

No coverage for iphone 4 at home in south coogee nsw 2034 since Feb 25 2011 and barely any coverage at work in the sydney cbd nsw 2000 near AMP building. Do not buy iphone 4 and join vodaphone - I have changed the sim card and got a new iphone and still no coverage - reception issue for sure. Even the people at apple are warning customers now not to join vodaphone

Im currently not a Vodafone customer (Hello Telstra 3g network with the best coverage but was previously was. I gave up 2 years cause I saw the network coverage go to crap. Oddly I was working as a contractor at Vodafone) The frustrating bit is trying to call or SMS people on the Vodafone network. Might as well use a tin can and string. I spent 3 hours last night getting abused by my girlfriend while she thought I had my phone off. She is a Vodafone customer. My phone was on and I had no issues with people trying to call me from other networks. I should be compensated

I've had enough. After so many years with vodafone (about 15 years or so) i'm leaving and not coming back.

Had good service for years but in the last twelve month everything has gone downhill. Now i don't get service at home and constant drop outs when i'm out and about.

I have bought a cheap pre-paid phone from vodafone just to try them out. I have been getting call drop outs when on full bar of signal at my house in Chatswood. I can't make calls from work because reception is very poor. My work is in Leichhardt. I have tethered the phone on bluetooth on my computer and the internet connection is like dial-up speed. I'm not complaining to much because I have an iphone 4 that I am on contract with Telstra and have had no problems with them. I have telstra cable internet and been very happy with 30mb connection. I use to be with optus and even they were better than this. Vodafone your going to fail very soon if nothing is done ASAP. I'm using the vodafone phone tethering now while I'm typing this messege. Very Rediculous.

The Interactive voice recording is infurating to say the least. It lists all conceivable options in the world before you get the option to talk to an operator. Vodafone would do anything to avoid putting you through to talk to a real person to lowr their call centre costs. If only they survey the call enquiries, they will quickly find most of their customers (not for long) are opting to talk to an operator which would make sense to then to put the talk to operatot option at the begning of the options list not last.

VODAFONE this is not how you build a good reputation with your customers (by providing $#it Services)

has anyone else had to escalate their TIO complaint to a level 2 complaint? It's been more than 6 weeks since my initial complaint now and I have heard nothing from Vodafone...

No service coverage anymore in or near my residence in coogee 2034. Till Friday 25th Feb I had good coverage. Rang vodafone and they say coverage is fine. Have had my contract plan charged at half rate for next three months but now I have no coverage at home and barely any coverage in the city where I work postcode 2000. I will also be sharing my experience with all my friends, family and work mates. I will be leaving vodafone in 3 months and will never go back to them.

Over the past 4 or 5 months I have been having the same issues as nearly everyone on this site. However, from Friday last until today I have not been able to make ANY calls in the Bondi area, unless I walk from my residence in Queen's Park to nearly Bondi Junction. This is ridiculous!

Haven't been with Vodafone for a good 9 months and they are still sending me bills for $0.00 inc GST

after facing many issues with Vodafone coverage, Vodafone came to the conclusion that I lived in a "poor coverage area" (even though I live metres from Sydney Airport). I was offered 50% off my bills for the rest of my contract but I declined and insisted on my contract being terminated. To avoid a cancellation fee I was instructed to return my iPhone 3GS in a special pack they sent out to me.... Weeks later I received a bill for the total amount of my contract. a bill for $414 + cancellation fee of $200. VODAFONE NOW DENY HAVING ANY DEALING WITH THEM even though I have a letter explaining the process I have just gone through. I refuse to pay my bill, its been 3 months and nobody has chased me for it.

My phone calls keep dropping out. My Internet never work and when it dose it takes forever to load
I have been trying to fix this problem since September 2010. Every time I've called to make a formal complaint they keep putting me through to the network service department and straight away it hangs up on me. They have kept me on hold for more than 1hour and 45 minutes and just recently they put call barring on my phone. I just paid $327.14 to unbar it. I will be going to port my number over to telstra very soon. I'm absolutely disgusted with there service. I have been with vodafone for a good solid 10 years. I will never in my life sign up with them again. I am in the middle of talking to my lawyers about taking legal action against vodafone. I've never had a problem like this before and the worst part is that I'm running a business and i lost a $1500 engraving job because it took 2 days to receive an email to my iPhone.

Got my bill online so i don't have to pay for a paper one (another scam), bill would not download from the VF website, rang the call center got an Indian woman, could not understand one word she was saying, I hung up and rang again,was told the site was having problems and there is no time limit on when it will be fixed, WHAT'S NEW, I was charged more than the monthly plan because they say I went over the data allowance, I told them that when I checked the usage it said I had 270MB left, I didn't use it and used a 3 USB 1GB stick I have instead so the usage meter is not accurate and causes you to go over your allowance without you even knowing it, I made them refund the amount that they overcharged me, these usage meters need to more accurate than a 24-48 hour period to show what you use. Wi-Fi drops out all the time and have to restart it.

I got a sorry email from the CEO about the problems, yeah right mate, who do you think is gonna believe your sorry, hope Vodafone goes broke, 3rd world country service.

Mobile Broadband drops out when I am checking My Vodafone!
The Usage Details do not match what is remaining on my account.
Just told by Call Centre that Usage Details do NOT include GST, so the amount remaining on my account is not a true reflection of my actual bill. The Usage Details do not actually show what I am being charged for! Hopeless
As I am talking to the Call Centre, the Vodafone connection also fails.

My calls dont go through, i dont recieve half the text messages i was sent. My calls drop out, sometimes i have no reception whilst in the CBD!

my phone is absolute rubbish the software is buggy yet i still cant get a new one...

I have had problems for months and have been in contact with vodafone over 20 times. I think if I hear the words "that must be upsetting for you" again I will die!

Call centre operator didn't help, just transferred me somewhere else.
More than 1 hour wait for technical support.
Operator at other end could not speak English clearly.
Numerous call dropouts and mobile broadband problems
Billing problems - automated SMS service not functioning for 1 week - unacceptable.
Can't understand why remaining credit is decreasing faster than the actual calls I'm making.

After numerous problems with coverage and service, I called VF early in February to ask them how I go about cancelling my account. They said that they would do an investigation on my address (home) and if they couldn't offer me a better coverage, they would let me out of my contract. They promised to call me back within 5 working days to advise. 2 weeks later, no call back. I called again (after switching my phone off and on again 3 times as it wouldn;t work) and spoke to a woman who was very rude, she told me that VF Tech Support had called me on 11th February and explained everything to me. I told her that I had received no calls from VF to which she continually told me I was incorrect and repeated the same thing over and over. She then told me that they have coverage problems in Freshwater (despite the fact I usually have 5 bars and 3G) and would be fixing within a month. When asking her again "how do I go about cancelling" she transferred me to another department for which I spent 50 minutes on hold before my phone dropped out. What do you do? Frustrating Coverage, woeful irreverant service, continual LIES.

I was with 3 for my 24 month contract and it gave me minimal grief since upgrading and having to switch to vodafone it has given me trouble every single day. Internet 3 is hopeless. Slower then dial up from 1999. Takes over 5 mins to load a page if not at all. 3 was always quick to update and upload pages. I think its wrong to sign up with one company be happy with it and then sucked in to upgrade to another company which is apparently considered the "exact same" when in fact not at all. they don't even feed off the same phone linea. so how is it the same BRING BACK 3.

if you ever loose your mobile phone, dont bother trying to call and get it tracked, they wont help. a few days a ago i lost my i phone at a petrol station so i called vodafone to see if they can track it but the the customer service rept. said its impossible to trac it. so i got my feet and looked around and found it lying somewhere on the middle of the road. what a help vodafone.

The company charges double every time I call, and even when I don't call anyone, they charge me double. And I wanted to wait a bit to pay but they doubled the amount so I didn't pay them for a while, and they closed down my phone in September and none of my friends could contact me until I got a new phone and this time it's telstra.today they gave me a bill saying I have to give them $18000

This is the worst service to be provided to customers, i tried to call them again today an after being on hold for 20min someone answered an the line cut out! what a surprise!! no service on iphone 4, no 3G on USB stick, call drop outs etc etc etc it is never ending with these people an they have no answers!

I still have a 3G iPhone but still considered a reasonable smart phone and noticed tolwards the end of last year 2010 my data and smtp pop email from personal and work email accounts
started to drop the sync and missed important emails.I did speed tests with speed test apps
and it showed some good days and bad days when I tested.I decided to do a test on my Vodafone iPhone contract phone aaaand....results below....
Type 'vodafail' into safari google and see how it almost fails to load?Then type Vodafone into it and see how quick it seems to load (quickest I've seen this phone run online).
Type 'Vodafone vodafail' and it seemed to trick what looks like the port scanners at
Vodafone central.then back to Vodafail and it loaded.I am soon to be out of contract and have been a customer who has paid by direct debit for 13 years .WTF happened to such a great company that used to defy fault and took it to (rip-off telstra and optus) now they seem
to be picking up the wounded ex Voda customers.just going to wait a while after contract expires
and maybe buy a medium quality android phone to eliminate hardware obsolescence and see if
The big V can make a come back after they get a thumping from the blue chip boys.hmmmm in the
IT world business customers would be rope-able .Its like buy a Mercedes AmG car and it having a Hyundai excel 1.5 motor in it.

I am so disappointed, just signed up to a contract to save money and whats the point??? I teach autistic children and need the phone as a matter of urgency, and I can never get a signal. I would like out of the contract but I dont think I can. So displeased.

Just got a 24 Month plan with Vodafone, with 1GB usage, have no way to check what I use as the system hasnt worked from day one. I phoned the staff to tell them. had to wait forever like usual. They said to wait five days, and forwarded it to the dispute resolution team. I waited a week, and got an SMS from them saying the problem is fixed, but it is not. so i am back at square one. I am past angry, i can only laugh nowdays,I cant fully enjoy my plan and its usage without knowing what I am spending, yet They have frustrated me that much i Don't want to waist my time to call back ? Whatever, I hope you go out of business, my service wouldnt be much worse. Sam Girgenti

I screwed myself by opting vodafone....I just doesn't work

Officially the worst Call Centre I have spoken to Can't read, Can't write, Can't talk, Can't follow simple processes, I think we need a new website VODACAN't working on it.... I cannot for the life of me understand why Vodafone is doing this to us Aussies. VODASUCKS....

VODASUCKS don't have a complaints department or a TIO team. As they'd have a bucket load of complaints every sec of each day. So they have a Resolutions team that is made up of ghosts that don't like people, so leave a voicemail never to heard back from.. Hahaha Tried it and am proof

I went from Bathurst to Sydney over the weekend with my Nexus 1 and no matter where I went I could get NO data based services to work. Since getting back to Bathurst I've noticed their 3G service isn't working and all I have is (poor as usual) mobile reception.
This isn't a service.

I live in the building opposite the Vodafone office in Chatswood and I dont get reception in my house. I have to stand in my terrace while making a call, which is ridiculous.
Also, a little outside the city (any city in Australia) and Vodafone network conks off.
And I am not sure if this is applicable here but I have a 3 internet service is even more deplorable and I have been told that 3 functions on Vodafone network. The net almost never works except at night and when it does it is painfully slow.

Just received an SMS from Vodafone advising me that I need to update my email address so they can send me my bill electronically, otherwise I'll be charged a $2.20 fee for them sending out a paper bill.

My email addresses have always been up to date on the system. I have not been sent a single email from Vodafone. And now they tell me they can't send an email to a fully functioning email address that has been up to date on their system for the past 2 years.

Well done again, Vodafone. I'll be costing them a lot more in Ombudsman fees if they charge me that $2.20. Over it.

Not to mention the constant dropped calls mid-conversation.

Having spent quite some time trying to sort out my phone service - which has not improved at all I am now 'trying' to sort out my USB Modem. I get Poor or Very Poor reception where I live and for a while have not had a problem. However there was a two week period recently where I could not connect to the Internet at home, it was working last week and now it isn't again! As I am working (or trying to) work from home it is extremely frustrating. I have to get to the local library and use their computers if I need to do anything involving the internet.

I phoned Vodafone technical services this morning and was connected to an operator after a 12 min wait, we were on the call for a total of 20 mins when my call failed - no one has attempted to call me back so I guess it is up to me to phone back, make a cup of tea and 'wait'.

I am not happy with the phone service, the USB Modem and the lack of any helpful service from Vodafone and want out of my contract.

I couldnt get the best of my gigabytes, most areas slow and could not load any data. Phone calls gets cut off every few minutes. I just had enough of it but locked up to a 2year plan

I have a full bar and i could hardly get connected, one connected i always get disconnected! I travel a lot and could only maximise my call and internet (with full disruption) at home...again FAIL!!!

Just spent the weekend in Melbourne where I really needed my iphone to get around only to find data speed and reception is worse there than in Sydney (and I thought that wasn't possible). What a shame Telstra removed all the public telephones streets 'cause I could've used a few over the weekend.

I've had problems with vodafone since decemeber ! The amount of times I have seen call failed on my screen is ridiculous!! Now to add to the mess I havnt been able to send mms for almost three weeks and the Internet hardly works . It's driving me crazy! I have rung them twice today after being told to do some crap to settings to fix mms I've rung them at least twelve times the past two weeks and nothing Changes. I find it ridiculous that' all they can odder is three months free! Or 25 percent off if I want to cancel which is 700! I don't think so. I just want to cancel I don't want three months free I would rather be paying for a good service! Then the hide of him to ask if I wanted to sign up for another 24 months today to get a phone um no !!!!!! Tio emailed two times and done nothing !!

I was waiting to heaar back about a job interview that I had attended last week and I hadnot heard from the company for 10 days and when I rang to follow up they said they had tried to reach me on several occasions but the phone just rang thru apparently and I was also advised that some voicemail msgs had been sent. I had checked my voicemails and missed calls each day and there was not one msg or missed call that came up on my phone fyi they gave someone else the job FAIL VODAFONE

I forgot to mention,
Few months I think around November 2010, I purchased a vodafone 3g usb dongle (prepaid) and was trying to connect. The connection was a bit low and I called up vodafone customer service. AFter the usual waiting to be answered, the guy at the other end asked me
" Is there a tree near your house?"

I found the question really silly and asked why? and the reply was "because sometimes that obstructs the 3g waves"

Hmm... makes complete sense to even break the walls of my house so that I get better reception (sarcasim intended just incase vodafone still doesnot get it).

I am writing this to understand if any of the problems that I have mentioned are stille existing?

I used to be with Vodafone, but gave up on them largely because 3 problems

1. No network coverage in shopping centre. Even Virgin/ Optus gives me excellent coverage standing at the same location within a shopping centre.

2. Calls to vodafone customer service would take 25 minutes minimum before the call is answered by a human at the other end.

3. No Network for most of my train journey between Sydney and central coast. Painful experience.

very bad reception
no internet
trying to run a business

Recently got a Vodafone mobile usb and its constantly dropping out (dropped out 2 times while i was reading pages on this site) and has a 2 bar connection at max even though i am in an area thats supposed to have good connection

Hi I Have A Mobile Broadband DOngle I Have Been On Here For 18:00 Muinits Just Looking At Facebook Chat And Ebay It's Used 12MB Of Data Is This Normal It Used To Use About 4MB? Plus It Always Disconnects Me Even When I Have 4 Bars Of Signal

We have two iphones with vodafone. They tried to tell me it is the phones that are the problem. We get about 90% dropouts, but can't use the phones at home because there is dodgy reception, I spent 80 mins today with various depts. and got the almighty runaround, even though they acknowledged that they had network problems. Their solution was that they would 'investigate' but would not give a time frame. I got really p'd off when the line dropped out halfway through the call to their technical dept. When the guy phoned back about an hour later, he told me I had been on the phone, as he couldn't get through Told him that was typical of my experiences, phone wasn't engaged, just showing No Service. Their latest solution is that I should get another plan with another provider for 3 months while they sort the problem and they won'r bill me. WHO IS THE IDIOT HERE?

For the Past 3 Weeks my Iphone has been getting NO SIGNAL at all!!! i am fed up with this shit, WE DONT PAY VODAFONE TO USE A PHONE THAT CANT CALL!! WE PAY VODAFONE TO HAVE A GOD DAMN PHONE TO USE! I cant believe how stupid vodafone can be! Obviously they wouldnt care about how much pain we've gone through! I've pissed off my friends by making them think i hung up on them, they thought that i never replied bak to their texts when i always did, but the fucking laggy server made it look asif i didnt! So many things i can go on about! IM NOT HAPPY! I should've just stuck with Virgin $99 Unlimited cap~ FUCK MY LIFE AND FUCK YOU VODAFONE!

Ok, So back in the beginning of December I was lucky enough to get out of my 3 vodafone contacts only 10 months In. I made the decision to port to Telstra and have had trouble free mobile since then (thus proving it was their network and nothing to do with the handset) Voda agreed that to waive all termination fees if I sent back the handsets. They made a note of this in the customer notes (which I now have a copy of thanks to a helpful Vodafone store). They sent me bags and I sent back the handsets the same day - that was more than a month ago.

However... I then received a bill for just under $3000.00 for contract termination fees and two subsequent overdue notices. I have called Vodafone three times so far in regards to this (at my expense being on hold now that I cant call 1555 free). All times they have acknowledged that there are notes saying that I have been given authority to cancel for free but for some reason they cant seem to translate this into their billing system. I keep getting told to just ignoor it. And that someone will sort it out.

Once customer service rep actually told me that my service had been suspended for unpaid bills!! HUH!!! Seriously how stupid are they - I am not with voda anymore!!!!!

Now I am seriously worried that they are gonna say sell the debt to a debt collecting agency or put a black mark on my credit rating.

I have just raised this with the TIO - hopefully they sort it out. But has anyone else had this problem after they were told their contracts would be terminated without exit fees?

I've been having an hour or two a day of network outages, SMSs which lag and then come all at once, sometimes two or three times of the same message, Some days where the reception is fine for calls but there is no data services at all. I've been a customer for 11 years this is such bullshit, am thinking of switching to optus but I hear they are shit too. Might have to switch to Telstra.

Got told by their crappy customer service team that i was given free minutes and texts because they stuffed up my login account to their website.

IT DIDN'T HAPPEN!!!!

I called back and said they were a disappointment and that alot of people had complaints towards them. The customer service rep said "whose been complaining, he hasn't heard of anyone complaining against vadafone. - WHAT AN IDIOT!!!!!!!

I HATE VODAFONE!!!!! I have been a loyal customer for over 10 years, and they used to be good. The last 12 months there is late voicemails, late text messages, not sending text messages, call dropouts, call failed, internet not working. And you can never get through to customer service, on hold for hours, they over charge me. VODAFONE SUX!!!!

I made a payment as soon as bill arrived on my e-mail, their system didn't cleared it and now they are asking for that amount in my next bill too......I called customer service three times already and all they do is take my name credit card number, all the details and ask me to call in next 5 days.....and the vodafone website never shows uses detail in 3-4 days and when the expiery date for the month arrives the website doesn't show detail for 7-8 days.......

No Coverage, reception and poor service

Well, I was with Vodaphone and a pre-paid customer. Called up adnd signed up for a 24 month contract. All was going well. Phone arrived, number transfered and then - 'your credit is low'? Why I ask myself as I'm on post-paid???


Called voadphone - spoke to four people who ask me the same questions then transferred me then the last person didn't wnat to help and cut me off!! Lovely. So, I've either got a free iPhone out of vodaafail or sometime soon I hope to be connected to the service I have paid for. Eihter way - I suggest Vodafone spend less money on the Aus cricket team and more on customer service!

organised crime at its best.

Whe I tried to cancel my vodafone account they asked why and I said poor coverage and not getting sms alerts.

The lady told me that I would have to speak to technical services before I could cancel.

I told her I did not need to do that and I am not helping them troubleshoot their network issues (which are clearly documented).

After 3 more transfers a guy cancelled my account.

I can't believe how much the telemarketers are in my opinion are deliberately misleading customers into thinking they have to speak to tech support before cancelling.

Looks like to combat the mass exodus they are making it harder for people to cancel.

This is dishonest and in my opinion immoral.

What a disgrace. Sad to see a company I liked so much revert to dishonest tactics like this.

Shame vodafone, shame..

I am in the Australian Defence Force and when I signed up with vodafone I was reassured that wherever I went I would have full reception. Also that if I had problems that they are very good at fixing problems for Defence members. Ever since I got to my current posting I have very very little reception. Calls and my mobile broadband are continually dropping out as well as being extremely slow. Being in Defence I depend on my mobile reception to keep in contact with famile back home. Every time I have called to fix the problem they either hang up, never answer or never ring back when they say they will only be 5 minutes. I am sick and tired of their poor excuses and bad service I will be leaving vodafone as soon as possible and never going back or recomending them to anyone else.

Well,they only took over 10 hours to make a no-brainer decision to issue a blanket sms advising recharge prepaid was down and a second sms minutes later advising all low cred prepaid have "free" national calls for the duration of the problem. These messages came through at 17:40 est. way after business closed for the day for most people, after 1,000s of customers joined the queue, but and I may just be a little cynical here but, after the media had got on to it but before the 6pm news. This may be bs or it may not be but I was told by a vodafone rep. that the voda service had gone right to the dogs since they bought and imported "3"'s customer database without adequate upgrades to Voda's infrastructure. When I first got their wireless mobile net, the software had been written over 12 months before and was useless, I phoned got Cairo and they said they would send me the s/ware update and to go to a voda store to get it. The voda manageress threw me out, lol, of the shop because after they told me they had NO access to the net generally, that as they had emailed me the upgrade that was their duty discharged, when I asked how I should access my email without net access she told me that I should try to find a friend or family member to download it for me- sure! I looked and the upgrade was only a mere 70 megs!!! yep! 70 megs, well it didn't work, did it. Altogether that month I spent almost 60 hours in Cairo (where their call centre was then)(not a joke) with phone monkeys trying to send this I.T. grad back to kinders. In the end I threatened then with TIO if they didnt courier another dongle to me the next day. The net now works but is no better than, and sometimes worse, than the dial-up I had had. The small saving grace was I never have to deal with the insects at Telstra re a landline any longer. Surely pidgeons could be more fun, with small monkeys on small dogs for local messages. A new era in 21stC communication.

since joining vodaphone i have had endless trouble!!! first my calls were dropping and then i had no service at all. ive been with optus my whole like but i got the iphone 4 on vodaphone because it was on a good deal. biggest mistake of my life!! the coverage is absolute shit!! they told me it was really good when i first got the phone and it has been all lies. i called up many times to try and get through but (surprise surprise) after waiting in the queues for hours, my calls would just drop out!!! which would mean i would have to ring back up and wait for many more hours before actually being able to speak with somebody!! i recently called up asking to cancel and for them to waive the exit fees as i was clearly not recieving a service i was paying for, they suggest a techinal investigation. there investigation came back clear.. saying there was no fault in the system. BULLSHIT! i called up the vodaphone company once more.. and mid conversation the call dropped out. the lady had to call me back. vodaphone THERE IS YOUR PROOF THAT YOUR SERVICE SUCKS!! the man offered me 4 months free.. which i naively took. now 24/7 my phone says NO SERVICE. not once has it come into service int he last two days. i cant call anybody, no one can contact me, i am losing work because of it. if nothing is done asap i am taking vodaphone down!! so fucking sick of it!!

CALLS GOING STRAIGHT TO VOICEMAIL WITHOUT THE MOBILE EVEN RINGING , NO RECEPTION MOST OF THE TIMES . CANNOT RECHARGE.

I signed up with them after being reassured that I would have network coverage.
Not the case and after several attempts at contact via phone, email and a visit to a Vodaphone store I was not given any solutions or reasons. Being on hold for no less than 45 minutes each time and told via email that the case I put to them would have to be dealt with by customer service. Still waiting for a technician to cal and that was over 3 months ago
I have since transferred to another carrier and am now getting billed by Vodaphone with the threat of legal action

The prepaid recharge option has been down for half a day now. I urgently need to recharge my phone and it simply won't work. First it's completely unavailable when dialing 1511. By now, I am at least able to enter the 12 digit pin, but when I press '1' to confirm, then a recorded voice tells me sthg about technical difficulties and that i should call as well as try again. Last but not least, Vodafone has the audacity to send me a text message after my last attempt 'Hope you choose to stay on your Flexi cap plan.' This is ridiculous!!!!!!!!!!!!

I just purchased a pre-pay recharge card from Vodafone (I know, I know, glutton for punishment!) and when I went to call 1511 to activate the credit to my account, I got the recorded message that Vodafone are unable to automatically process pre-pay re-charges and that their operators are unable to do so either.
But fear not!! The message assured me they're working on the problem!

Calls not connected, calls dropping out, messages delayed overall very poor service. Reminds me of Vodaphone over 10 years ago when they firsted started in Australia, only now it is worse because everyone thought they were a good service provider 10 years on. Looks like the old Vodaphone.

ho, ho, ho! I just checked that message I left on their blog waiting to be "moderated". Well they 100% moderated it into recycled electrons, the *expletives deleted" have nixed it all together. to be expected really, hey what! btw if you are low on credit to ring 121/message bank, the message bank "outside" number 0414121121, I believe operates as a voda to voda call, someone correct me please if that's wrong. BBTW, how many dudes do we reckon they have monitoring this site, lol.

Can't get any reception and I'm in the City!!

i'm sick of having no reception... anywhere! i can be standing in the exact same location as someone on another server, and while i have no bars, theirs will be full. i've had it happen in a major city too, where surely there should be coverage... they're useless and something needs to be done!

i have missed out on multiple shifts of work. they text me and usually within 10 minutes the shift is full... which is all well and good when you actually get the text msg at the right time! i just got one that was sent 20hrs ago... this is ridiculous! i have been cheated out of hundreds of dollars... go die in a hole vodafone

After very frustrating and time consuming dealings with this company. After putting up with poor coverage and continuing dropouts, I finally walked away. IT FEELS SOOOO GOOD! Just do it people. I went to a major telco, the smiling, happy, efficient assistant solved all my problems in under 30 min. Just do it prople, get up and walk away. You will love it! Don't give them any more power over you. Ta Ta Vodafone.

takes me 30 mins to recharge. Vodafone just cant get anything right. so crap. im going optus

No coverage, then when contract agreed to be cancelled could not get any confirmation in writing. Charged my A/C for monthly usage and am still awaiting a refund. THEN tried to charge me $641 for cancelling contract. I had arranged for direct debit from my CC and have therefore had to cancel my credit card. No way are they getting my money!

I am outraged that vodafone charges me more than I have used.
Lara. I don't like your fake, dumb voice.
Reception is the worst.
Details of call amount usage takes too long to update and I get incorrect statistics.

WARNING TO myvodafone USERS!!!
Noticed a few days ago that the log out button on the myvodafone site does not work properly. It takes you to a page and makes you think you have logged out, they also suggest you close your browser. If you do not close your browser you will not be logged out!

A couple of weeks ago I lost COMPLETE reception: I could not receive any calls and could not make any calls on either my handset or on my wireless modem. Could not even get 2G (GSM) or roaming. Nothing. This went on for the whole day while I was in Parramatta; my suppliers could not contact me and said that "trying to ring you, it is as if your phone number NO LONGER EXISTS" - What does that say about my business and professional reputation as a private industry consultant and project manager? Since then, I have bought an antenna to improve my internet connection which has improved but my handset internet just barely works. I've also lost a contract as I was also supposed to submit a proposal to a very large resources company - that very same day! What (bad) luck!