I have poor reception, I could understand if I lived in the country but I don't I live in Elizabeth Bay and work in The Rocks. We are not living in a 3rd world country, how does this happen and why wont they fix it.

I've been released by VodaFail from my contract!!! Barely 2 months on a 24 month hell! Woohoo!!! I'll have to return my handsets though. Not a problem as I will get new ones upon signing up with another telco anyways. I moved a number to Virgin, another to Optus and the remaining 2 to Telstra. FREEEEEDDDDOOOOOMMMMMM!!!!!

I've been with Voda for as long as I can remember never had a problem at all until Dec 10 when all of a sudden no service,searching,dropped calls,ten hr wait on sms ect. I went to Voda store got a new sim 3 times before I found out about this site. I finally got thru to the 1555 number after trying for weeks then giving up when 2 weeks ago my service was actually quite good, full reception on 3g, then of course it lasted bout 4 days then back to crap.Voda said yesterday they would check it out and I would have to wait 5-6 working days to see what happens. BUT a question I'm pre paid with a iphone 3gs that is locked to Voda but I bought outright Will they unlocked my phone if it's proven the reception is crap???

I can understand people swearing and being angry,its exactly what you do when you are being robbed by criminals.
Its taken me all day to get connected to the internet via the @hithouse usb stick.
What i cant understand is why the authorities are still allowing these criminals to advertise on the radio/tv drawing in unsuspecting honest australians.
This organisation has to be stopped as its getting out of control.
I do understand vodafone reps falsely posting on here quoting that there is nothing wrong with vodafone but at the end of the day these people will have to answer to the devil

No 3G service, iPhone is always searching for network, Crackling phone calls. Vodafone is going down hill in a big way.. Im switching to Optus ASAP.

fix the network you pieces of Sh%t !!!!!!!!!!!!!!!!!

vodafone has put a $100 charge on my monthly bill and they cant even explain what the $100 is for.worst they suspended my account without notice because of that stupid $100 charge that they cant even explain.

send email enquiry and have auto response that customer officer will attend to my enquiry within 5 working days. after that period I have received email indeed but saying that they have aleady answer my question adn if I have anymore concerns please write below lines. this was really irritating because you cannot access any space between lines. when I simply respond to email asking for someone to call me back have received more identical email requesting me to do same: fill in your enquiry below lines. It is hopeless I still have to spend some time on the phone to be able to talk to them. frustrating.

4 months into my contract and I have had to call Vodafone to get my Invoice & statements for my mobil phone emailed to me, I get a sims message saying the bill is due,the date its due and the amount it also states in the sims that a copy of the invoice has been emailed to me........guess what...thats right no invoice..... how can I claim in on my tax if I cannot give my accountant a invoice.
Today I recieved 3 back-dated invoices,"all paid on time", no thanks to there system, AS FOR THE CURRENT INVOICE which must be paid by Feb 9th, "The accounts Dept has sent a copy to her supervisor and SHE,"the supervisor", will email it to me...........can anyone work that out......I can't.

my voda coverage has been non-existent all day -- "NO SERVICE". Voda SUCKS!

So I've emailed Vodafone (after giving up on trying to call), and they have offered to pay my $84 bill this month. This is after they refused to let me out of my contract, giving no reason what-so-ever.
Despite the lovely month off, I'm still not overly impressed with the service I'm getting, or the fact that no one seems to be able to tell me when/if it's going to get any better.
Do people think I can still ask to leave my contract, even though they've offered me compensation as such, and have already told me in writing that they are refusing to let me go?
Any advice would be greatly appreciated!

I have a business plan with four blackberrys attached which we pay $249 per month which is always over I have a blackberry that doesn't work at all also my calls are constantly failing on the other one so I'm ringing one person several times as I'm half way through a conversation and it comes up call failed !

crappy reception, cuts out whenever it wants to, even while im in a conversation so i literally have to turn off and back on my phone for it to get the reception again. went through all the 10 day recovery stuff still doesnt work, got told after signing up with 3 that my area had a bad coverage to the 3 network, even though they tell me this they still wont cancel my contract and want me to pay a fee for disconecting with them up to $400 ?? iv contacted the company and still they keep ignoring my problem and serioulsy im sick of it! ots all bullshit. .

I tried to call Vodaphone for an account matter and could not get through, so decided to try the call-back thing. It said it woudl call be back in one hour - FAIL! No call at all.

I actually went in to the Vodaphone shop at Bondi Junction that was quite full of customers, but they had one staff on and he was out the back. (There were two staff who had finished shift and were standing at the front of the store discussing what they were doing now that they had finished - too bad about all the customers there...) Customer service and retail shop security FAIL.

How does Vodaphone do business???

Poor Service, phone says it has coverage phone does not ring. In some built up areas phone disconects from network and need to restart the phone to force a connection. Oftern with 5 bars of service data will not work as the network appears to be jammed. Again very noticeible in busy areas around lunch times especially. SMS messages delivered a day late, voicemails delivered a few days late. This is unacceptable for me to run my business. I lose money every time I cannot receive a call. I am on a business plan yet I am not receiving a business class of service.

My Vodaphone - "Registering is simple and should take about three minutes." RUBBISH!! FAIL!!!
I got fed up trying to contact them by phone so decided to give the self-serve on the web a go. I tried to register online for "My Vodaphone" via the web site and guess what? Not once, not twice but three times FAIL! The web site comes back with an "Internal error. Customer service has been notified" message. I might try pigeon next or tin cans and string next. They might be more effective.

I've had a Blackberry with vodafone for the past 2 years and reception had not been an issue at my Wollongong house previous. I've since upgraded to an iPhone 4 and low and behold - no reception! AT all!

I've had someone from customer service try to contact me on a number of occasions but the call drops out every time they try to contact me. Outrageous.

I called vodafone regarding my poor service. Vodafone offerd me one months free however if i still was unhappy with the service I could cancell all fees waived.
One week later I called again to cancell as I still continued to have no service on a regular basis. The new operator i was talking to said that the preivous operator was wrong and what she offerd was impossible. I had asked to speak to the preivous operator. I was then put on hold as they searched for this person. She then came back and informed me that no one in the company know's who that person is therefor cannot be contacted and cannot verify the offer that i was given.

After being told by staff at Vodafone Dee Why that coverage in Marrickville was excellent, and that I would get coverage "everywhere except the middle of Australia" I was pretty shocked to find that I had to stand in the backyard to make a call at all. Even then there were frequent dropouts, and the sound quality often rendered any attempt at conversation pointless. This is about 5 or 6km from Central Station!
I was also surprised to see their website 'coverage checker' that the whole of the Inner West is marked by a smiley face, indicating good coverage. It's been a long time since Law School, but doesn't the Trade Practices Act say something about this? After about 2 months on the $70 unlimited plan I am looking to terminate my contract ASAP.
I was hoping to give back the handset (HTC Desire HD), as I intend to sign up for Telstra's unlimited plan, which includes an iPhone. I can't really afford to pay $800 for a backup phone. Unfortunately I cracked the screen this week, so I assume I'm stuck with it.
Does anyone know whether I am legally obliged to pay for the phone, and if so, how much? Could I just pay for repairs, give back the handset, and call it quits? ANY KNOWLEDGABLE ADVICE WOULD BE GREATLY APPRECIATED!
I've waited on the phone for hours trying to contact Vodafone before being told to hang up and try again. Staff at Dee Why told me to switch to 2G in my home which: a)Doesn't work and b)Leaves a bad taste in the mouth because its not really what I paid for, is it? Its like buying a Porsche and then being told it works okay as long as you don't go over 40.They also said their towers would be updated mid-year and all would be well. After my experience with them so far, I don't believe this for a second.
The really amazing thing to me is not that Vodafone provide a rubbish service, it's that a major company can basically commit fraud to make sales, despite all our consumer protection laws, and rather than the directors getting hauled off to jail, they continue to rake in the dosh, while the best we can do is whine about it on a website.
Over all, a learning experience, and a total pain in the balls.

incompetent at running a network & incompetent at running a business

I have been a vodafone customer for 10 years. The last 2 years my coverage has slowly but surely reduced throughout australia and europe, when I make a phone call I have to re-call the person I'm talking to 3-4 times to complete one conversation and been on hold each time I've called vodafone to complain for over an 1hour only to be transferred to someone in india who can't speak or understand me!!It's disgusting and I believe loyal customers should not have to put up with this blatant lack of commitment and obvious grab for increased dollars for company execs!

Imagine been on a conference call working on a deal to restructure a company and it is the result of three years work. There is a problem when your phone keeps dropping out and you miss half the calls. Would be frustrated ? Why am I paying for this lack of service ??

I hate speaking to 'Lara' - tried every topic I could think of, but none of them took me through to a person on the line, I miss the people on the other end of the line at 3!
Reception is lousy and now my apps aren't working on the HTC - 'network failure'. Not happy.

i travel all around the country and i have been with vodafail for years and lately their reception even when sitting underneath a repeater still no service so i recently a couple of days ago switched all my phones and kids phones to telstra very happy with telstra and it has only been a couple of days full service 100% of the time even in the country areas

they are trying to say my phone bill is $3,000 yet ii barely use my phone. it was supposed to be $79 a month.

Can the moderators of this site make it clear in big bold headings (especially in this section) what people have to do to get out of their contracts? I would love to see 14,000 posts in the Share your GAIN section of this site.

I bought a 3gb vodafone wireless internet and i kept dropping out its so frustrating :(

I live in Newcastle for 15 years & being with vodafail for 10 years since 6 month the service have been very very bad most of the time only be 1 bar on my phone or none what's going on? I'm getting sick of vodafail saying there's no problem with service (CRAP). Vodafail need to be shaken up.

cum on vodafone,no service at all since friday...i need 2 b compensated 4 the stress of it all.

Since I got so sick of Vodafone not delivering my texts I changed to Optus and thought the problem would go away.

No.

My boyfriend is with Vodafone. Back in October when we first met we nearly lost our relationship because when he texted me to ask me out he never got a reply from me. He thought I was ignoring / not interested but I was replying and I was interested - vodafone just wasn't delivering my responses!

We've been through a rough patch the last few weeks but on Australia Day we had such an amazing time so he texted me the most sweetest msg the next day. I replied with a similar msg and all seemed great again. The next three days he seemed a bit cold/odd/distant, I was confused. Last night we finally figured it out.

He never got my nice reply so felt all rejected /confused.

Gah!!

F*CK YOU VODAFONE!

4 months of this sh*t is unacceptable!

We've decided to not trust our phones anymore and just send emails or pick up the phone. We shouldn't have to do this on a $90 plan!

I would switch to Optus straight away if I was not on contract

Its simply embarrassing using Vodafone for business, 90% of my calls drop out if I am on the pone for longer than 40 secs. Calls sometimes go straight to voice mail and then I get a message an hour later.

Using your handset and making calls on Viber free internet calling is clearer than paying for calls on Voda fail.

Face time on the iphone 4, has gone from working 100% of the time to around 30% this is very strange.

I'm a recent customer, switched from telstra, disappointed with coverage, phone calls regularly drop out mid conversation.

Ok, we flogged Vodafone. Now I am seeing some progress, mobile broadband has improved.

But one thing I don't understand here is how ignorant others can be. I am talking about 3.

Instead of learning the lesson, they are giving the same crap:
no mobile broadband connection around Rockdale/Kogarah area.

Shall we throw mud on them too to beat into their brainless heads that
1. they HAVE GOT TO WADDLE A BIT QUICKER in responding the clients and
2. provide the service they have got us locked into

It's just unbelievable, several 3rd world countries I know (from personal experience) already have 4G coverage with 3mbps minimum internet speed!!!

Ugh!!!

Sat 29 Jan 13:30 Wollongong - SMS to Telstra phone sent but never recieved (as of Sun 30 00:49am)

Sat 29 Jan 12:30 Wollongong - SMS to Optus sent but never received
Thu 20 Jan 10:29 Wollongong - SMS to optus sent but never received

Many phone call to Optus network on 29 Sat around 12:00 - 2:00 not success.

My wife and I have no reception whatsoever in the album wodonga area. We both rely on our mobiles for work and this is just rediculas. The coverage has been out since Friday and when I rang Vodafone to notify them I was told that the coverage and towers had no problems. He told.me that they would notify the technicians but nothing is working yet.

Around the Albury Wodonga region no one with vodafone has been able to use almost any service since 14:10 on the 28/01/2011. This problem is still current and does not appear to be being addressed and Vodafone do not seem to be providing any explanation. This is not the first time. I expect to be compensated, then I shall be changing service provider. Vodafone have been neglecting their customers for too long.

Another customer from the Albury area being left completely without coverage. At least this website lets me know that I'm not the only one, unlike the Vodafone website, which doesn't mention that anything is wrong at all. Of course, like many people these days I do not have a land line and thus cannot call them to complain if I have no service. I have emailed but have not received a reply as yet...
I thought I might have got reception at my work site today which is 40km to the north and usually gets reception. No luck there either, which makes working alone in an isolated area risky.
Not happy.

From the Albury area...... no service for a few days, an occasional minute of service then back to nothing.Rang the help line a few hours ago and would you believe I was told I WAS THE FIRST FROM MY AREA TO HAVE A PROBLEM - then the old trick tell me what a valued customer blah blah...... and transferred me to another section - now this sounded promising - but guess what a recording advising me to phone back tomorrow between 8am -8pm..... I just wanted to know what the hell is going....Ok vodafone I have had enough this time - enough is enough - good ridens

Have had no service on mobile for 30 hours now. It came on for 2 mins to receive 4 msgs then dropped out again.

NO COVERAGE, NO COVERAGE AT ALL for 2 days straight and on and off the days prior... phone help line hopeless... just you wait until after the weekend - GOOD BYE VODAFONE - never ever again

its 8pm and vodafail`s customer services help desk is closes and it says open 24/7 pfff yeah friken right piss poor customer service you have Vodafone and you call your self a telephone/ mobile/ internet provider yeah right you don't give a fuck about your customers at all don't know why the Accc haven't closed you down by now or given you a hefty fine Vodafone your the biggest joke but what makes me laugh is you ring old customers and speak abusive to them when they tell you they don't want a service with them that they are happy with the company they are with and you have the hide to abuse and threaten the person on the phone no wonder why People want out of your company your nothing but pathetic abusive ass wipes that need to be shut down or your stuff need to learn manners and how to speak to customers because you suck big time I have spoken to the police and to the ACCCC and to the TIO about it and made it clear i wasn't impressed at all about the abuse I cope off Vodafone 3 to 5 times a day
How many times do you have to be told I don't want a service with you are you plain stupid or just retarded and will not take no for a answer next time you ring her Vodafone I will abuse you like you have been to me and see how u will like it

Have not had ANY phone or mobile internet connection now for OVER 48 hours (sorry for the yelling)

Currently have 1 mobile on a plan, mobile internet and a prepaid mobile with vodafone and not one of them works! I just replaced the prepaid with a phone from another provider, as I really need a phone that works for emergencies! (Dont have a landline)
Would love to get out of my contracts for the mobile and internet that are on a plan but not sure how to do that.....

Its going on 30 hours now that i have had NO network or service AT ALL.Well done Vodafone.If i was needed for work or an emergency i have been totally uncontactable.NOT GOOD ENOUGH AT ALL.This has convinced me that i will very soon be changing to Telstra or Optus.Anyone thinking of signing up to Vodafone should first be sent a link to this site so they can be warned how bad they really are.Way to unreliable for me.

my god they are pathetic. I wrote on their facebook page about 2 weeks ago with a problem, they wrote back and said email this email with ur number and pin. so i did. waited literally a week. and i just got the reply today and this is all it says
"can you confirm your number and pin"
UGHHHHHHHHHHHHHHHHHHHH i just sent them that in the first email this is a JOKE

I have been without service since lunchtime if not earlier Friday the 28th. It has only come back once in that whole time for about five minutes! After a frustrating phone conversation with "Amit" from Vodofone who tried to tell me there were no problems in my area I still have no service now - I am in the Albury area. WTF - is anyone else experiencing this? P.S. I certainly won't be paying my bill for no service!!!

After looking on Vodafone's website and seeing no outages in my area, I've spent the last 2 days trying to work out why my mobile has no reception. Thinking I needed a new SIM, I went to the local Vodafone shop only to find out they had numerous people with the same problem. Obviously an outage, but Vodafone assured me when I called them that everything is ok from their end and they will get in touch with me in 5 days(!) to tell me what my problem is. As my husband is also with them, I am not impressed. They need to inform customers instead of keeping them in the dark. And improve their service.

I am attempting to switch networks because I am sick of Vodafone screwing me over, but before I do I would like to use up the $90 of credit which has built up, and will run out in the next few days. So what does Vodafone do? Give me absolutely no reception anywhere in Albury so I have no way of using up my credit before I change. Thanks Vodafone!

Bad/ no reception in Warwick Farm NSW 2170
Bad Customer services.. (promise to contact me.. but failed...)
Drop out's.... I'm in first month of 2 year contract..
(signed 2 combo fone cap)

i have prepaid mobile broadband and live in a inner city sydney suburb but only have reception nearly never!!
if and its a big if i can get connected in the first place i might be lucky to have 1 bar of reception at the best of times..
it is absolutley ridiculous and when i called vodafone to ask them about it they had nothing more then maybe you have interference or live in a low reception area sir...
i live 15minutes from the city centre!!!
maybe if i lived in a penthouse on the rooftop of a sydney cbd skyscraper then maybe i may have some good reception..
and dont even get me started about my phone

with vodafone taking over 3 mobil my reception with 3 is reduced, messages ariving late, going full signal to no signal standing in same spot in flemington.I wish vodafone would sell three to someone else then maybee everyones troubles fixed. I LEFT vodafone years ago due to dodgey insurance plans ie only insure phone features so when my phone craped out they replaced with a model worth over $400 less than my oroginal phone. Cant wait to be done iwth my 3 contract to get rid of vodafone/3 again.

The Tower at Dudley NSW 2290 is Dead. Took me 60 minutes to load this page in order to comment using Vodafails Edge System.
What going on Vodafone?
Reading the recent posts it seems that Vodafone has been worse than ever since early Friday Morning.
WHY isn't there something up on Vodafones website to explain what there up to. "System update?" We should all be so lucky!

I'm at home and my iphone can't find any network coverage. for the past 2 days. I go out and bam, automatic reception. Is my house some black hole for Vodafail coverage or something.

I've had 3, virgin and optus before and have had none of these problems. I bought a phone, not a brick. This is pathetic.

The Vodafone network has down in Albury/Lavington area since at least early Friday morning (28 Jan). There are delays receiving SMS from others, ones I send don't go through, my phone says I can only make emergency calls. I called Vodafone and they said they have no idea when it will be back up - very handy when on-call so I emailed Vodafone to find correct address to send the invoice for my lost pay from the shift I missed from getting the SMS from work too late.

I'm also in Albury and have had "No Service" almost all the time since yesterday. No phone, no sms, no internet. Then mysteriously I got full signal for a couple of minutes. Then it's off again. It's the same all over town. Vodafone what's going on? I'm travelling at the moment and need to keep in touch with people.

I live in Lavington NSW a Suburb of Albury on vic , NSW Border. Yesterday no reception all day and night and still none at 1.00pm today .Same last week for one day... Its a joke as had an elderly man staying and couldnt phone out when he became ill.

Phone calls dropping out. No reception in areas where mobile phone indicates full reception. Unable to check phone usage on website, website times out. Phone usage from Lara is 4 - 5 days behind, therefor bills are overdue apparently.

No network coverage for past 24 hours. Advised to turn phone off, remove sim card. Yeah, right. Same thing last weekend, as well as not receiving calls, texts, all the usual problems. Screaming!!!

I have rubbish reception all hours, 3g shows thats on but it never works like it should. And yet they have the audacity to charge like things have been normal.
On australia day it took me over an hour to be able to make a god damm call to find out where my family was. Its just bullshit. Iv been with vodaf$&k for 11 years same bill always recontracted to get a new phone but now you can shove all your phones up your ass,Im going elsewhere!!!!

Once again at about 3 this afternoon my mobil lost all service.Not 1 bar of service and not even Vodafone on the screen at all.Its now 10:45pm and the word Vodafone came back about 5 minutes ago but im still having trouble sending a txt.This is not the first time this has happened and i have a pretty good feeling it wont be the last.When are they going to make the appropriate name change to Vodafail!!!NOT HAPPY CUSTOMER.

i am a business owner and i do over 60 hours of talk time a month. i am a victim of Lara!!!!. I managed to cancel my contract after speaking to TIO.

after cancelling the contract i have been asked to send the phone back to them, however i realised that this shouldnt be the case as you are paying for the phone part of your plan. I straightaway called back and after another argument the fee was $244 (based that i had 8 month left on my 24 month contract on $99 unlimited cap).
When i asked them to break down the figuire they changed their mind and advised me that my payout fiqure to keep my iphone 3GS 32MB is $46.

Moved to Telsta only to find out my phone is locked. vodafone customer service said to me "sorry for the inconvenience" as it will take 10 working days to unlock my phone and will cost me $25

they are a joke of a company. I have been a 10 year loyal client but will never give vodafail my business ever again.

Have been making complaint calls to vodafone regarding reception and finally they admitted fault and said they would allow me to get out my contract if i returned my phone etc, UNTIL i gave them my address i am currently living at, they renegged on the deal because i hadnt advised of change of address even though they admitted fault. has this happened to someone else and what was the outcome?

they always charge extra to the amount included in the cap.

I use mobile internet as my internet. Should I be paying for unreliable mobile broadband that works a good 60% of the time? That's just not a worthy product. Telstra is reliable, and worth the extra $$

Ok I have been on hold 4 times now, each time for no less than 2.5 hours(5 hours was the max only to be hung up on when put on hold), finally was able to log onto myvodafone to check my call data and what do you know every time I try to see more than the last 7 days it disconnects me. They have been charging me for downloads I do not receive and have been charging for V2F calls.
It goes from bad to worse they sent me a email saying "recharge on the 28/1/2011 and get double bonusbank points", so I recharged and as you most probably know no extra bonus points. Been on hold now for 2 hours and 45 minutes.
Has taken well over 13 days and 10 hours on hold just to be able to log into myvodafone, but I still cannot do anything once logged in as they cut me out and I have to log in again. And I have been with VF since day one(loyalty LOL)
And I could go on and on, but hey my broadband speed hit the most ever whilst here now 750kbps YAY so much for 7mbps. Oh and my phone internet connection is that slow it times out between pages.
Thanks for putting this site up
Bob

I live in Albury, and like many others today, have not had reception since lunch time. Zero reception, not minimal reception.

This has had a huge impact for me at work, and now into the evening it is effecting my social life !

Yet again vodafail mobile has outdone itself again today with 15 call drops on the f3 freeway between Gosford and the nth end of the freeway. thanks for nothing.

The Tower at Dudley NSW 2290 is a Dud. Its taken me 30 minutes to load this page in order to comment.
All I get is the Edge Network thats slower than dial-up.
Usually I get the HSUPA Network but lately is not available so my USB modem has to be forced to use the Dud Edge Network.
What are you going to do about it Vodafone?

My coverage has gone from ok to absolutely nill in the past couple of days. I've been all around town today, and have had a total of about 20 minutes where I have any sort of coverage, and maybe a total of 5 minutes 3G coverage. Not good enough Vodafone.

I was told that vodafone have 'good' network coverage where I like and so I joined a contract-24 months.

When I went home, in college holidays while I was not at university, I had NIL coverage despite being told that my home was in an area of 'good coverage'.

I rang and told them that I would not have evetered the contract if I had ahve known there wouldnt be good coverage but they did not care and said I couldnt break my contract without paying out the 24 months.

CALL DROP OUTS ARE AT A HIGH AND VERY UNHAPPY WITH COVERAGE. CUSTOMER SERVICE.... WHAT CUSTOMER SERVICE.. CANNOT UNDERSTAND HOW THEY SPEAK

I am paramedic and need my phone to be functioning I get very bad coverage and have call drop out and missed calls

I have been unable to make a call or access the web for the last 4 hours. This happened to me for about a week 2 months ago. This is now beyond a joke. What are Vodafone doing to fix all these problems, NOTHING by the looks of it. All you get is more PR spin. JUST FIX YOUR NETWORK

Well last year i had 2 months of no data and vodafone would tell me a different reason each time. In the end after talking with my internet provider and Apple -phone provider i discovered if i had my mail sent from Optusnet to Gmail vodafone could get it!! Vodafone were useless, had no idea what was wrong and never communicated directly about the fact that there was a problem they were aware of.

Now i am finding the service where i live drops out and in fact drops out often in areas which used to be fine. SMS take up to 12 hours to arrive from Telstra and Vodfone sms to telstra are equally unreliable.

I will take the SMS issue to them when i have a spare hour.

my phone doesnt ring sometimes - goes straight to voicemail
no service
every time i dial the first time i get call failed and have to try several times before i get a connection
PATHETIC for a service we are contractually obliged to continue with!
not happy

I am so over the calls dropping out it is drivng me insane. You literally have to be standing in the middle of the street for any decent reception and I live in the south of Sydney which isnt exactly a remote area. Dont lock yourself into a 24 month contract with them whatever you do...

I first started to realise that I was having problems with my phone a few weeks ago. I only had a couple of weeks to go until my contract ended but decided to stay as they offered such an attractive offer.. Too good to be true I thought so I triple checked the inclusions and went on a 24 month contract again.. BIG MISTAKE!!
I have just received my new phone today but the last week has been horrible. I have not been able to make calls, I can not text, I simply cant do anything and I feel like I am carrying a phone for no reason at all! Incoming and well as outgoing calls can not be made smoothly.

The other problem I had was when trying to upgrade my plan, I was put on hold for over 30 minutes every time I called and then of course I gave up for that day. Tried again the following and the same thing again!! And by the 3rd day, I had used my phone (without the plan that i needed to upgrade to) and they are trying to charge me over AUD$90.00 for calls I have made?? I think if they had picked up my calls and did not inconvenience me so much I probably would not have owed that to begin with as my new contract would have been processed.

Soooo annoying!!! I complained a few times and they've given me a $15.00 credit?? A lousy $15.00 is NOT enough for the time and inconvenience I have dealt with!!

I constantly receive complaints from family and employer that they cannot reach me , even when my phone is showing full signal. I have even tested this by dialing my mobile from my landline at home & office. 2 out of 3 calls dont get through, saying "phone is switched off or not available or words to this effect". What rubbish. Also my messages dont arrive till at least 1 hour after sent by sender. Reception at various points in Sydney is also dismal. I have been complaining to Vodaphone since November. Have finally given them an ultimatum. I want to cancel my contract immediatly. Tech support has said that they want to do some further checking first, even though we have exhusted all avenues as suggested by Vodafone, change sim card etc.They said that they need 4 days to check their systems & get back to me. This is from 27.1.11

The issue I keep having is calls going straight to voicemail. Ive tried different phones and it keeps happening. It also seems that the voicemails take increasinly long to be received. This is all occuring in full coverage areas. I had a total of 66 calls this month go to VM which I would presume is, compared to total calls recieved quite a high percentage.

Lack of response from Vodafone on a billing issue after calling and visiting their store numerous times. I received a text message from Vodafone that I owed $988. After calling their call centre I was told it was because I had exceeded my data usage and their solution was to block my ability to use the internet. My point to them was how can my bill go from approx $80 per month to $400 - $600 per month with no change in usage pattern, they said due to privacy restrictions they could not tell me what websites I visited which would have contributed to such a huge increase in data. I ended up going into a store who confirmed that the last contract they had on file was from 2006 and that had no data coverage at all. I explained that I did sign a contract in 2008 and was placed on a data plan. As they had no record of this contract, I brought a copy in for them the following day. It turns out they have been over charging me since September 2008, and in addition have been charging for my nominated "Vodafone friend" who I was meant to be getting free calls and text messages to.

they havent done what they said they would with my account and have now barred my phone. have been transfered to prob every area and i cant get a bloody answer. i have been a customer for 10yrs plus and it doesnt matter. im going else where when my contract is up

I hate vodphone after they put me in debt 3K ten years ago I vowed never to sign a contract with them again. I have been extremely happy with three for the past 6 years until they have merged with Vodaphone. Since then i have been frustrated by the lack of customer service, staffing problems etc.
I am ready to void my cpntract as I never signed with vodaphone and want nothing to do with cmpany and policies.

I had an issue with a payment in Feb 2009. I made the payment online via credit card, noted the receipt number etc and it took 6 months for Vodafail to acknowledge / find the payment in their system. I called them several times, had assurances the problem would be fixed but nothing happened. Vodafail even suspended the usage of the 3 phones on the account. I called them numerous times, received verbal guarantees of returning my call and not once did that happen. It was only after I informed Vodafail that I had contacted the Telecommunications Onbudsman. Long story short, it took 6 months for them to finally credit the account and I am still waiting on them calling to inform me that the problem has been fixed... I only found out by seeing the credit on the account. Customer service... what a joke.

Recently on holiday in Adelaide (suburb of Glenelg) and Perth (suburb of Sorrento). In both cases in my hotel room I had zero coverage despite being in a capital city of Australia. I had to go outside the hotel building in order to get reception. Absolutely ridiculous and unacceptable in this day and age.

I've cancelled my account twice after 12 weeks of trying (not that I should have even had to cancel - my contract expired). I've requested some sort of confirmation number each time to confirm cancellation and was given one. Cue celebrations that I'm officially free of Vodafone forever!!! Then I get a bill. And another bill. Eventually I call - "you're account is still active. We have no notes on your account to show anything about a cancellation. Should I put you through to the cancellations department?' What would that achieve?

My phone intermittently 'drops out' and callers hear a message that this phone has "incoming call restrictions" and cant get through to me, leave a voicemail, or even send a text.

At these times my phone reception still shows full network reception. This usually happens for an hour or two then seems to fix itself but is still very frustrating as i need my phone for work and it is a real problem when people cant get through.

I have contacted Vodafone many times about this problem and have received a variety of responses from it being my fault for pressing some mystery button or Nokia's fault i.e. a problem with the handset. It is NEVER a Vodafone problem. As Ive explained to them this happens to me with three different handsets (Nokia N8, 6110 and Ericsson k800i) so Im sure the fault is with the network...

Personally I think it happens when the network is congested.. but they would never admit to that...

Tried to swap a business account to a private at a Vodafone store. They said they are not allowed to handle business accounts. Said even if he could, the system was down and he could not help anyone until it came back up in 20mins or so. He said I had to deal with it through a call centre. He admitted there were none in Oz. In other words, I am not allowed to do business with Vodafone in Australia, only India. I am trying and getting no where. Does Vodafone actually exist???

I am sick and tired of not being able to connect to the so called Vodafone Mobile Broadband service. I'm so disapointed at the level of customer service being provided. I'm constantly getting call dropouts in the city where one would think that the coverage would be better, and it just gets progressively worse as you head out to the suburbs.

No reception in house at all. Also when i go outside there is no reception until i walk down the street i recieve reception to make calls. This is a absolute joke of a service. Im paying good money here.

And here I was blaming the iPhones inability to perform basic functions all along.. Voda FAIL!

Every time I call vodafone, which is every month, I get shuffled off from this department to that, and then back again, nothing gets resolved, I often get cut off and have to call back, it ends up taking up HOURS of my time and often with little to no success. Terrible!

I recently entered an iphone 4 contract with vodafone, and embarassingly it was so high-tech for me that i couldn't even figure out how to make a call or activate it properly. I rang vodafone support from my land line and the operator told me that 'there is a level of assumed knowledge with a high end phone like this one'. i apologised to her for not being born with an innate gift of working an iphone. Indeed, this handset is much fancier than i will ever require. But i do have one question: if this telephone is so fantastically high-tech, why can it not perform a simple task like keep me connected during my telephone conversation with someone?

Vodafone WAS a great service and over 10 years ago I went with them as the best alternative over the bigger telcos. Ever 12 months for a few years due to my spend I would get a call asking if I would like a new phone, which at the time I was out of contract and didnt have to resign just continue paying bill month to month. Happy days

Flash forward to last few years no longer speaking to those great original call centre employees, sometimes not ever speaking to a person at all....gotta love LARA who will only put you through to an operator if you swear at her. Or calling and being on hold for 50 minutes just for the privlidge of asking for international roaming to be placed on phone.

Sort it out Vodafone...yes I know I can go to other providers but fingers crossed you get your house in order

Still no coverage 2 days later. Husband has no coverage, in laws have no coverage and I am about to loose my shit. Vodafone your lack of response concerns me. I want out of my contract. I've given you money for 10 years now...I deserve better service. If I don't get a response from the many posts I've put up on facebook,Vodafail, and your facebook page, then I give up! Bring on the Ombudsman.... ohhh that dirty word!

Constant dropouts poor signal and unreliable data, all things i find everyday with this network. calls to call centre drops out i give up.

Between 6:35 and 6:43 in Kings Cross I can't send a text message. Apparently I have reception! Screw you Vodafail.

They insist I pay my early exit fees (in excess of $800) even though my BlackBerry Bold 9700 constantly loses reception completely in full coverage metro areas and has the slowest browsing speeds I've ever experienced in an Internet capable phone.

Just returned from five weeks overseas to discover the same shameful performance from my mobile broadband. Such as it is, I'd be surprised if this message even manages to upload (if only that was a fantastic exaggeration). I'm in Chippendale, a stone's throw from Central Station in the heart of Sydney, not some remote outpost on the edge of the desert. Seriously... what am I paying $40 a month for?

I use my phone for business and calls drop out almost every call. As much as 6 times within a conversation. I have lost business. Also very poor reception. I live inner Sydney (Near CBD). Also have problems where people can not hear me.
I have tried calling to see if I can get out of contract - - I can for paying out my contract. waiting times were over 40min and then getting transferred and cut off... 2 hrs later...

No reception for the most of the day yesterday (Wed, 26 January). Bronte beach.

For vodafone mobile broad the connection while still being lousy is stable enough to surf the net when i need to. Is there a reason that it just drops out as soon as I try to play online games such as starcraft 2 and starts coming up with weird error messages that don't appear with a usual dropout?