Continous inconsistent billing

i keep getting all my texts at like midnight and its waking me up!!!
and i get the same texts over and over again grrr

I got an email on tueday night 11/1/2011 @ 7-40pm from Vodafone telling me that all customer details were safe and cannot be got at. If this is so, Why was there an article in sunday papers and an investigation going on about detail being obtained on internet. Can anyone please explain.????????????

MY MOBILE PHONE SHOWS 2 OR 3 BARS BUT HALF TIME TIME I HAVE TO GO FROM ONE PLACE TO ANOTHER TO HAVE ACCESS TO FACEBOOK OF INTERNET.SOMETIMES ULL C THE BAR CLEARLY BUT IT WILL SAY NETWORK PROBLEM. HAVE TO TRY NUMBER OF TIMES B4 I AM ABLE TO GET ON WITH IT. EVEN THE CALLS I MAKE SOMETIMES DROPS OF. SO FRUSTRATING

The other day I called Customer Care to speak to them about my handset issues (after they'd given me a broken phone via insurance).
The Indian woman on the other end of the line didn't understand me, so I asked to speak to her supervisor, to which she replied 'There are no Australians working here.' When I repeated my request, she put me on hold for ten minutes and then came back on the line, no mention of the supervisor. She was probably taking another call.

While I was expressing my frustrations with Vodafone's bad service and explaining that this was just another thing that was going to make me leave if it wasn't resolved, she became personally insulted (because she didn't speak English, so took offence at what I was saying) and threatened to hang up on me if I continued to 'use profanities'.

I had to explain to her that 'It's not about you, I don't know you, you just work for a multinational corporation. I have a problem with that corporation, like millions of other Australians do right now.'

She kept putting me on hold over and over again and threatening to cut me off if I was rude to her (wtf!!!!!!!!) and then put me on hold to some other department where 'Lara' said the wait time would be 40 minutes. After my incredibly frustrating experience, I just hung up. I submitted my request to be released from my contract to the TIO immediately.

Vodafone gave me an old clunky shitty handset on insurance which was broken (permanently on headphone mode, which means I can't make or receive any calls other than on speakerphone! Brilliant!)
Then when I take it back twelve days later (after going away and working) Vodafail CoverMe insurance calls me up and says, 'No no, you didn't bring it back within fourteen days, you have to get the store to send it off under warranty repairs, we won't give you a phone that works'
Genius. Well I've already complained to the TIO and Vodafail has ten days to respond or something. I won't be paying the excess on this piece of junk phone and I won't be paying my bill. Screw you, Vodafail. I'm going to Telstra.

I've been with Vodafone for over 10 years. Locked into a contract that we can't get out of - I cannot receive calls when in the Melbourne CBD (Belgrave region) and whilst in the office in Sydney's Eastern Suburbs the phone will drop out at least once every phone call. I also cannot access internet from the office most days. We recently travelled to Japan, before I left I organized a capped plan only to be sent a bill for $789 that I disputed and yet it still wasn't agreed upon that I pay the original "quote" of $139. Over it.

North Parramatta, no signal for Vodaphone, however; "Three" which is part of the same company now full signal. Christmas day in Umina beach unable to make any calls Overseas calls Christmas day. "Emergency only" displayed. Constant dropouts on overseas calls!

poor network, even in CBD, no reception or only 1 bar. 3G is super slow or even drop off most of the time. I wonder if we can all put together a law suit to get compensation

what a joke. on the website it is saying there coverage map is down because of the floods. yeah right ive been trying to check my coverage for days and couldnt get on to it. it was BEFORE the floods even happened. stop lying vodafone!!!!

I have been a Vodafone customer for 13 years and I used to be happy with the service I received. Completely different story now. I am gobsmacked at how this once great network has let itself become a steaming heap of moist cat's droppings.

You can not run a business with Vodafone as it is just embarrassing having to ring a client back 4 or 5 times in succession due to call drop outs - up to 8 or 9 a day - even when you are standing in the same spot and not even moving the handset. a whole lot more if I'm driving. Then there's the voicemails delivered up to 3 days later with absolutely no record of the call to my handset. Then the signal just 'disappears' - for 10 minutes sometimes - even though I'm in the middle of Sydney.

And I won't even bother whingeing about the 'mobile internet', that's just a farce. I can't even get a signal in Darling Harbour, Sydney for a phone call let alone updating my FaceBook status.

I have tried to keep the faith Vodafone, really I have, but you are not who you once were and I just don't care anymore. It's not just me, a lot of people are saying the same thing about you.

Anyway, I've been talking to someone else and I think there's a mutual interest there so I'd like to see where that goes. Yes I'll probably get raped in price and plan options, but at least I can call someone and talk about if I need to.

It's over Vodafone, I'm just going to take my things and go.

Denis

No reception whats so ever, i use to work with for this organization, and even in the shop i had no reception wich was pretty embarrassing infront of customers, i dont have reception around my home, or even infront of my computer, shopping centers forget about it,i have been in a situation when i desparatley needed to contact a person for an emergency and i had no reception no where any time..

Ive been with vodafone for over 11years and ive never hated them more!!
Your speech recognition has got to be the most useless in the world. Not to meantion the fact that you speak to someone that barely understands a word that you say and when they tell you that they have helped they have done nothing more than mess up your whole account. You call for help and instead they do you over! Useless Useless USELESS!

Advice to anyone considering joining the vodafone family... DONT!!

I seem to not have reception anywhere I go; even in the heart of SYDNEY CBD which one thing I can not understand.

Vodafone get your act together or get out of this market; we are in 2011 and we depend on our mobile devices heavily for work and being connected with the rest of the world.

Since nov 2010 my email bills arrive as an amount owing and date when payment due. Phone calls go unanswered,emails answered by a machine. Have been to the ombudsman, vodafone tas rang me and asked me not to contact him again, that my billing details would come thru fully this month. Guess what?

I accidently made 3 payments via online banking to an old, closed account BPAY Customer ID.
After months of making seemingly double payments, I finally worked out where the extra $160 had gone.
When I explained this to Vodafone after hours and hours of phone calls and sitting on hold, they could not locat the money and would not credit my current account.
They basically stole that money and made it so difficult for me to get a refund that I gave up and paid out my plan.
Stupidly I went to Crazy Johns and when I recently updated my phone to iPhone I was moved back to the vodafone.
I havent had problems with calls but web browsing and email barely works.
I'm in Sydneys North.

Can someone tell me if this also affects the Three network. I have been with them for years due to the cheap plans. I now live in the Sydney CBD and have absolutely crap coverage, the same for my Three Wireless. Can Three customers also get out of the contracts, I am dying to go to Telstra. I can't stand this coverage anymore.

Pacific highway from Artarmon to Hornsby each day and I cannot get an update on my emails or even reload a webpage evne though my phone is displaying a full 5/5 bars. Being a fairly populous area you would expect the 3G to work

went with them told I couldnt go with 3. nothing but pain and more pain .got no where with the customer cenre( what centre). Eventaly after e-mails , phone calls and livimg at the local store to complain, they granted my wish and disconnected me Free of charge. Till a week later now I am hounded by e=mail/ phone texting telling me I owe them moniey for not being on there network? (what the hell) sent my complaint to TIO. Thank you for being here.

I have just been through hell in my job over the past few days when I had looked to postpone a client meeting 3 hours before it was due to occur. I left a voicemail and then followed it up with a text message and then another voicemail. I received a voicemail back after my first voicemail that indicated that they had recived my message but in fact were confirming another communication via email from earlier in the day. The voicemails and txt message were not received until an hour after the meeting was due to occur and all hell broke loose when I wasn't there. Moral of the story, make sure you actually speak to people in business when you need to make changes. Mind you that day I had had over ten calls drop out whilst I stood still. This company is a joke and needs to have its license revoked.

Receiving text messages days later, no service, phone dropping out. I have rung customer service three times trying to get my contract cancelled. Each time I have been on the phone for over 1 1/2 hours and most of the time on hold. The customer service people are rude and don't listen. They are saying its my handset and has nothing to do with the coverage. They never return calls when they say they will. This has happened on two occasions.

I signed up with vodafone over 2 years ago. I was told my contract included $1000 worth of calls a month only to be hit by bills of 200+ saying that I exceeded the $900 included in my plan. I was never told about the tax I would have to pay on every bill. When I called up about my issue I was told that it was my fault for not double checking before i signed up and staff would never say $1000 worth of included calls even though that's what I was told. After many calls, call centers hanging up I thought what's the point. Then vodafone released the "check your remaining balance by text" this originally never mentioned tax again so I thought I could use the remaining value without exceeding my cap. I was mislead again. Again calling to complain lead to long holds that were over 2 hours in some cases, being transferred and hung up on. When I heard of a new $100 unlimited plan I thought they would let me swap over due to how I was mislead.. Only to be told I would have to pay over $1600 outright for breaking contract. Funny how they can lie but I'm stuck with them for two years. So I put up with the lack of customer service and faulty phone I had to replace myself (I could only afford a $27 phone from kmart) only to find that I had over a year until my contract expired.... Around Two months before my contract expired I was told by the people in my closest vodafone store I could upgrade. Not having what I thought was a reliable phone I had no other choice but to try and upgrade. I was told I had to call up to upgrade, so I did being placed on hold only to be promised contracts that either didn't exist or being hung up on and nobody could honor the promises made. I was on hold one of the weeks for easily over 5 hours. I gave up thinking that what's the point of upgrading if they treat me like shit. Again I had no other option as I thought my phone was the issue to my reception problems. I was told by another phone brand to call the ombudsmen about what was going on and I would find a result quickly. Funnily enough vodafone assigned a person to my case and they contacted me. The promises made to me about my new contract were kept and i verbally argreed to what I was told, however I asked for a fine print of my contract, and my insurance which still hasn't come. On top of that about a week after getting my new phone I had poor and no reception for 3 days making getting home a struggle as I couldn't transfer money on my phone. When I told my "specially appointed vodafone service operator" I was never given any reason for the reception issues and still today I struggle with many areas near my house and work with reception. Signing up again in the hopes of getting a good phone so I could have better reception was a waste, i had a $27 phone and now an iPhone and the reception issues are still the same.

Terrible coverage, dropouts, unsent/received messages.
I'm going to cancel my contract with no fees once my 4 months they gave me for free is up.

i heard on the radio that vodafone is still offering internet usb deals/contracts.
They have to be stopped as not everyone is aware that they will sign you up for a 24month internet contract and you will recieve nothing but pain.
This is fraud at its best

If some people have time set up a YouTube channel and a link on this page to it and show on different types of phones and the locations eg the centre of Sydney how long it takes to load pages and how you can't make calls
This would show really well how bad it is

Call drop outs & being charged to re make the same call. sms & email coming through 2 or 3 days after they were sent.... not good for a small business!!!
Young family & 6 attempts to reach me? whar would happen if it was urgent????
40Mins on the phone to discuss bull **it bill & no answer? over it.
Taking it up with acca

i have got Telstra qualifications up to my armpits! We moved away from telstra to get a better deal rather than the $300 + bills that we were receiving. We are on a plan for $87.99 a month for 2 business phones yet for some unknown reason over our quiet period we have been charged an extra $50 for drop out calls & text/emails that have come through 2 or 3 days after they were sent. At least with Telstra it was same day service!!!!!

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overcharged for shared subscription. charged for call dropouts & re-making the calls.waiting 2-3 days for emails/SMS. spending 40 minutes on the phone & not being answered by a bunch of *******
stop me now or I will take someone out!!!!
12 calls at least last Friday were lost. 6 of them were from my partner who was trying to get in touch with me. Thank god it was not something to do with my kids!!!!!

Ive had my N97 since Oct 2010 With Vodafail. Besides the fact that i beleive there is something wrong with the phone - and Nokia thinks it is user fault that the battery doesnt last, that the phone wont charge, that it drops out of charging randomly etc - My experience with Vodafone has been disasterous.

I struggle to get decent reception - and i live 15 kms from Sydney CBD. Many times my friends on Optus and Telstra have reception when i dont, my reception drops out randomly and i struggle to get it back - and im not even moving from my location and this happens,even the reception i have drops out in calls, I get delayed text msgs, or msgs i send are not recieved by the recipient untill the next day or longer, I supposedly have 3G reception but it fails to deliver.

The vodafone customer service is so atrocious that i refuse to even call the customer service line - because i know im going to sit on there for 30 mins or more, and then be told there is nothing they can do, and to take the phone into the store. The store people palm you off to customer service!! Its rediculous really. They keep passing the buck for blame. I have been unable to use my N97 and have had to buy a cheap make do phone so i could still use a phone. It runs out of battery within only a few hours, refuses to make calls, struggles to charge (and is only a bit better about charging if i take the sim out of the phone), reception drops out, the phone doesnt cope with the amount of memory it has, is slow.

Also Vodafone years ago used ot ask you if you wanted to change your contract to the new version of hte one you are paying that has better stuff with it - ie more money in the cap etc - but i havent heard a thing, i didnt even know i could transfer accross to the equiv contract. And again, you have to call the shitty customer service cos teh people in shops only want to sell the phone to you, they dont want to talk to you about any issues you are having.

call fail to connect, calls that don't even ring go to message bank, calls drop out in the middle of conversation & being charged to make the same call, SMS taking 2 to 3 days to reach destination. Spending 40 minutes on the phone to discuss over charged bill & not being answered.shared billing & not being able to utilize unused credits!!!!
over it!!!

Internet on iPhone keeps dropping. I'm have 4bars & 3G coverage... Vodafail!

Crap Nokia N97 phone,calls drop out, freezing up phone,text delayed , email slow or not working at all. Customer care a waste of time hours , days & weeks & now 14 months wasted trying to get a better service. I'm Disgusted in the service and want my contract ripped up yesterday. I've been with Vodafone 20 years. And i wont make it 21 years.

bad coverage

I live in a country town, Coonabarabran NSW.. Over the past 3 months I have noticed that the service to our town and surrounding areas has been anything but lacklustre. I am constantly dropping out of calls where only minutes before I had full reception. Excessive Junk TXT messages are appearing on my phone where I have made no subscriptions to any of these third party companies.
Just bluntly, after being a member for 10 years, the last 3 months have been an absolute shocker...Vodafone, pull your finger out and fix this before I get sick of this CARP of a service and change providers...

Claybags

Its a joke. I was on a $79 cap for years without a contract i was happy but then Vodaphone kept calling and calling and calling to get me signed up on a plan so i agreed but since then i cant get through to anyone to find out what the hell is going on. I seriously never have service and im over it. As soon as my contract is up im out.

Looking forward to my plan finishing, so I can go with another provider! Thinking Optus or Telstra.
I've complained in person many times about the lack of reception my phone gets, or the full bars of reception my phone displays however msgs not sending. It's become a painful task of turning my phone on and off to send one msg. I also find connecting to the net on my phone painfully slow on many occasions. Some days, the phone works. Other days, I'm outta luck. The service is too unreliable. I'm completely frustrated with the lack of network coverage!
When I compare my reception to my partner, who is on Optus I always find I'm the one with either no or the lowest amount of reception available. Poor work on Vodafone behalf!
The staff members in the shop are extremely unhelpful and rude when I bring up these issues. One staff member has even said to me his phone isn't with Vodafone, so he doesn't know of the technical problems I have. Proves to me, Vodaphone is one massive FAIL!

I live in a country town, Coonabarabran NSW.. Over the past 3 months I have noticed that the service to our town and surrounding areas has been anything but lacklustre. I am constantly dropping out of calls where only minutes before I had full reception. Excessive Junk TXT messages are appearing on my phone where I have made no subscriptions to any of these third party companies.
Just bluntly, after being a member for 10 years, the last 3 months have been an absolute shocker...Vodafone, pull your finger out and fix this before I get sick of this CARP of a service and change providers...

Claybags

Upgraded two handsets to smart phones, supposedly changed plans to Infinite plans on same day (8 Dec). On 23 Dec phones stop working - unable to even call Vodafone! Call Vodafone on landline to be told we have a $1700+ bill and that is why we have been cut off (even though the bill hadn't been issued yet and therefore wasn't due!). Phone service reinstated by attending orginal Vodafone store where we upgraded handsets. Another hour passes in the store while we wait for the store manager to get through on the 'priority' line for Vodafone resellers. Vodafone never put us on Infinite plans so we were placed on deafult (and extremely expensive!) plans. Assured by Vodafone store that all was resolved. Rang in early January to confirm plans were correct and new bill would be issued. No! Plans still not correct! Customer service then ask me to attend store again to rectify. After explaining that there was no way I was wasting my time to rectify an internal Vodafone problem, the customer service person contacted the store (only because I had retained a piece of paper with the store manager's mobile number!). Vodafone then advised that store manager would rectify the problem within 36-48 hours and new bill would be issued. Tonight I have received text asking me to contact them to urgently discuss last month's account...WTF!!!

since early december my iphone throughout sydney constantly drops calls, and network randomly; what should i do

Sometimes, if I call another voda phone number it simply goes beep beep beep and then retruns to to the normal screen like nothing happened no engaged tone nothing. Basically it is saying you cant call right now for no reason. Then everyone says they send me texs and i dont get them then i receive them all at once many hours after the event, my girlfirend then gives me abuse!

Reception is poor, calls drop out all the time, down load speed is pathetic most of the time. I have endured this from this carrier for many months. I try to complain, they put me on hold, transfer me from dept. to dept. They operators that I speak to have fractured english, are rude and abrupt. Hours and hours of my life lost, what am I paying for? I am not a masochist yet it feels like I'm paying for a domination service, red ball in mouth bent over a table being flogged by a dominatrix using an iPhone charger. I am going to the ombudsman. I am iRate.

My calls keep dropping out. I now dont get reception in areas where I used to. I receive text messages during the night when they were sent to me hours before. I also get messages when it's too late. Like hubby messaging me to pick up my son from day care because he can't get there and i've already gone home getting the message when my husband gets home and my son still in day care.

3 phones and 1 wifi internet device all failed at the same time - rang Vodafone customer support from a different carrier phone, waited 45 minutes and was put through the ringer rebooting phones, removing sim cards, because they were convinced this was a problem with my three phones and internet device- possibly they required settings to be reset - couldn't be a problem with the network, although my devices all displayed "no network" at the same time.They were to phone me back - instead they sent me an SMS on my other phone telling me to call them back so they could "raise an investigation" as to why my devices all stopped working together. I rang back, after another 50 minutes listening to music and messages telling me how busy they were, network came back. Not the best time for network fail when people are trying to stay in contact due to flooding in QLD.

Yeah, I've whinged here already about poor reception in my unit. Well my boyfriend's been trying to call me afternoon and couldn't get through. I have bother of our phones in my hands - his calls aren't getting through to me and my calls aren't getting through to him.

We're both with Vodafone and both phones show up with full reception bars.

Have spent the last 2 hours without reception (phone says 'no service').... Who knows what calls havent been ble to come through!

My boyfriend who's also with vodafone had full reception right next to me. Spent 70 minutes on hold to vodafail before hanging up and sending then a nasty email loaded with abuse.

Vodafone ... You suck!

Agree that the accc should stop vodafone from signing up any new customers until they fix tear huge problems!!!

no reception no sms no 3g no nothing im paying for services i cant even get! eventually when i get through it just drops out again! im over this im going to join telstra

I read with interest all the Vodafail issuesand I thought I would wait in the hope that they would work it out. What a poor choice.

Poor 3G internet performance, 3-6 hour delays in receiving some voicemails and SMS.

Its just not good eneough.

Vodafail should be stopped from adding new accounts until they fix the issue

Voodafail's "someone will contact you within 72 hours" is up! Off to the TIO.

can anyone else get onto the coverage map on the vodafone website? coz i cant !
i watt to check if Pottsville, Kingscliff and Terranora are on there becuase i dont get reception at any of these places!

The coverage map for Townsend 2463 (East of Maclean) says that all of townsend should have regional reception but I get no bars at all. Once in a blue moon I might get one bar. Telstra and Optus have a tower on Wharf Street at maclean lookout however vodafone only has a tower all the way down at Woodforde Island.
Essentially the coverage map is completely wrong.

waited half an hour yesterday to have someone speak to me, they told me to reset all the settings on my iphone, then swap sim cards with another phone. none made any change at all. waited 40mins today then after talking to a very unhelpful operator got put on hold again to wait another 50 mins to tslk to the technician department to put an investigation in. now i have to wait 5 days to find out what happens. apparently ill be compensated although i mentioned to the operator that all i want is to cancel my contract.

this is very frustrating, hopefully vodafone will let me go with no fees

A longtime Vodafone customer, I ordered a brand-spanking new HTC Desire online contract. Lovely. I receive it in the mail and discover a new SIM. Um, okay, I didn't need a replacment, but okay. Then I hop online, and discover I've been assigned a new number for the new plan. My old number has NOT been cancelled. I'm effectively paying for two accounts now.

Customer service explains I must not have specified that I wanted the new contract assigned to my existing account when I ordered the phone. This is possible. I don't actually remember seeing an option to do this. I *do* remember looking, although I also remember getting extremely frustrated at the fact that Vodafone's braindead orderform refuses to accept the address I give it as valid after 5 attempts. I might have been a little less than attentive to all the options when I finally managed to put the order from through on the 6th attempt.

So I get called back the next day and Vodafone's happy enough to make it so that the new contract is tied to my old number. So far, so good.

I'm providing the information that the accounts person is asking for. Then I get told something to the effect of "please hold for 2 minutes while we organise things here". Part-way through being on hold, the call ends abruptly. A line dropout? Irritating, but not serious - or so I think. I try to call back. I can't. In fact I can't call anyone at all. I restart my phone in the vague hope it might help. I get the message "Limited Service: Emergency Calls only". Whatever they did to my account to try to fix it has made it impossible for me to use it at all.

Of course this would happen right when I have no access to any other phone. I'm at home now, and guess who's spent the past 4 years happily thinking how smart they were becausing they were saving $20 to $30 a month by not having a landline?

I must now wait for my partner to come home so I can call customer support on his phone. From my previous experience trying to sort this out, I know that the accounts department, the department they tell me I need to talk to, will be closed. So I'm stuck until at least tomorrow with no phone access.

The phone itself, by the way, is lovely. Which just makes it all the more frustrating that I am currently completely unable to use it any capacity at all.

i cant even call or text anyone, i live a hour from brisbane and am trying to contact friends in the city and my phone just says no service. cant even text or anything. UGHHHH
Good to know if we were stranded or drowning we would be able to callf or help, NOT.
i want OUT of my contract so i can go to Telstra

i work in wetheril park nsw and all ways get drop outs and the other staff get it to( NOT HAPPY JAN )

I have 2 phones on and an internet ALL ON VODAFONE.

No calls can be made and internet is downloading at 56 bites/second

Of Course Vodafone does NOT answer their phone

Vodafone are the worst telecommunications company ever. It took me 21 times to try and call my partner to see how our son was but, the service would not connect. Also I haven't had service for 2 days now and when I do call customer service, after waiting 36 mins to speak to someone they don't resolve the issue but say try my sim card in another phone! Why should I have to put up with there lack of, welll everything???
So friken angry with them...

I have had dropped calls at home and no reception at all at work, even both areas are well within Vodafone's service area. Been like that for half a year. Called V and after a while, got to technical staff. "reset phone" was first advice. That didnt work. "Replace SIM card". That didnt work. Called back to cancel my service, after a almost 90 min wait I finally got through. As soon as I said I wanted to cancel my service. They hung up on me!!
Now that's good customer service for you!!

Calls drop out all the time. Waited 40 mins on hold twice. Supervisor to call. That was 2 weeks ago.

Calls dropping out, delayed txt msg's. Constantly having to make 2 to 3 calls before both parties can hear each other. My contract finishes in march & it will be goodbye Vodafone.

Trying to speak to customer service officer and have been waiting for 3 hours and still waiting....

Based in Rosebery, Sydney. Poor reception and constantly having phone calls drop out. Very annoying especially when you are trying to run a business.
I have been unable to respond to emails for several months.
Now I keep on getting a screen pop-up which tells me "Network Lost" and another pop-up telling me that my voice mailbox is 100% full !!!

Vodafone contract has been finally RELEASED!!! Woohoo Now the question is who do I go with....telstra or optus?? Looking at the iphone 4 any feedback is appreciated.

No 3 g unless i stand outside holding a coat hanger dressed in a skirt made out of tin foil !

I cant believe how bad vodafail is . At my home I have to walk outside and stand on the footpath to talk to anyone. Over the last 3 months or more it had gotten progressively worse.... Most annoying really as the benefits they offer is very generous, but I guess they can offer those benefits as you are unlikely be able to use them as if you are lucky enough to get connection 9 times out of 10 you are cut off with in a few seconds of connecting. Would really hate to be in a dangerous situation and depending on vodaphone to provide you with a reliable mobile service....

Presently trying to find another job but presently missed out on 2 jobs due to employers phoning my number and with no service available for connection! At the moment I have to drive 2 km down the road to use the phone or my friends presently text me to call them as they cant get threw! Terrible service i must say! I wont be using them again once the contract has run out! Im presenyly saving extra money to buyout early of the contract!

Second time I've posted here...

Called 1555 3 times today (the call centre in fuckin' India!) and told them I want out of my contract. Told them that Vodafone breached the contract by not providing me with the services I pay for and the services they offered me in my LEGALLY BINDING contract. They preceeded to tell me that cancellation would cost me *cough cough* $486!!! I told them they can stick that and that they already owe ME money for failed services. They passed me up the line to their technical support section who tried to convince me there was something wrong with my phone... which I already know is perfectly fine as other network sim cards work without a problem. They put me on hold and then hung up!

So I called again... and sat on hold for 40 minutes... again... and explained the situation... again... and they passed it up the line... again... and I was told they would call me back... and then hung up on... AGAIN.

To think I once worked for this company...

Yet again I can not get 3G and messages just dissapear into a void. How hard is it to get it right. I suggest everyone pays out their plan and goes to another provider.

On hold now for 40 minutes and counting.. The most annoying bit is every now and then, Lara pipes up and says, 'Hang in there, we'll be with you really soon.' I guess 'really soon' does have a pretty loose definition.

on hold for over an hour trying to set up roaming, i receive text messages sometimes up to a week late, customer service are useless and have no idea what they are doing and always give incorrect advice, they always overcharge on bills and claim they have made the mistake in error... the list is endlesssss

for the past 6 months i cant connect to 3g. i can connect to my wireless at home and any where else. i have been to apple several time and they have been so helpful and restored my phone upgraded software and replaced the iphone too. all alone there has been this problem with vodafone and i was totally unaware. my phone call's were dropping out for a few months but that hasn't been happening lately. the most frustrating thing is that all my friends who are with vodafone have no problem. i guess i must have the problem as i started the new contact last yeah in September. I'm glad to know this is not just happening to me! but i hope they fix this asap! whats the point of an iphone if you cant use the INTERNET

My bill arrived with an extra $150.00 on it???
I never go over my data limit (1GB), i average 500mb and have done nothing different for this billing period yet my vodafone bill claims my data is up to 1.3GB.
Trying to call Vodafone but huge delays at the moment, (as usual).
Tried to view previous bills online but surprise surprise, this is not working...
Would love to know how I get out of my contract as I am sick of this crap...

Their security has been breached and are constantly sending me bills which show unpaid which have been paid via direct debit. Every month I visit Vodafone in Mosman and he says it will be fixed but it never is. Billing methods and systems need updating and reviewing. Constant hassle I don't need and I want out of my contract due to incompetence.

I have waited three days to try and speak to a customer representative just to find out details of my current contract.

The rep refused point blank to give me my details unless I told her why I wanted them which I thought was very rude.

So hang on, a customer can't ring your support line to politely ask for their start and end contract dates? I'd already verified my ID, pin code etc three times, twice with the same consultant but she still refused to provide me with this information.

She offered to put me back on hold and transfer me into a queue to speak to another department (apparently they can give me this information but she wouldn't until I told her why I wanted it.)

I of course had no more time to waste on hold and refused this offer.

Thinking I was smart I decided to go to All Phones the reseller who have access to the customer database only to find that they are now unable to provide this information.

Useless.

Somebody at Vodafone must have a sense of humour... just got sent a txt with a link to follow regarding 'recent media reports'. followed the link and of course the page wouldn't load.

Top shelf Vodafone. Congratulations.

still cant gety thru to cust serv... tried the callback twice yesterday and NO callback!...
had a call from tech support today requesting example numbers that were not getting thru... advised I provided these numbers 4 weeks ago and the guy hung up!!... thanks vodafail for wasting MORE of my time!...
hope to hear back from the ombudsman soon!

I just got a text message from Vodacrap apologizing and explaining about their security breach and of course I went to post a comment reply and my phone is timing out. Of course it is! Writing this on my landline PC now. They have put in 24 hour password changes....err that is security process 101, where is this retarded company -1985?????

I am in Dept 2 grand because vodafone disconnected my phone 6 months into my $100 a motnh unlimited contract. and i refuse to pay 2 grand when i actually owe about $600 of left of my contract. This forced me to close down my at home buisness due to customers not being able to contact me and selling my car, and moving from my residencey.

At Port Macquarie thier coverage is terrible. Even in the CBD its hard to make or recieve a call without constant drop outs.

On the pacific hwy in this area the phone is virtually useless.

I have been a loyal customer with vodafone for over 14 years and this last year has been ridiculous the amounts of times the phone reception has dropped out for no apparent reason when the phone shows full coverage. A simple phone call taking four or more times to get through. This is not a function system. I want better service and an explaination,

I cant talk to anyone. The auto service continually takes all my details and hangs up on us, saying they have a technical issue. Ive called more then 20 times, and there is no possible way to speak to an actual person.

Wrong text message on bills and incorrect billing system

27 hrs of NO service 5.30pm 3/1/11 till aprox 10am 4/3/11.All day 4/3 limited service. 4/1 9pm cant send sms 9/1 call drops out. 10-1 call goes straight to message bank $$ to retrieve it. 11/1 NO service@4.10pm 11/1 1 bar of 3g service,6.48pm 3g No service and list goes on.Yet i live a block away from tower and there are no black spots according to vodafhone

I'm so pissed off. I called up vodafone, firstly to complain about being told that my prepaid text and data plan would last for two months, when it actually only lasted for one month. The call person said that my matter would be resolved when she called me back in bout an hour. I never got called back. Or i might have been in an uncovered area of sydney city.... then i went to the vodafone store and talked to them and they said someone would call me to give me extra credit. That never happened either!!!!! I so hope we can sue them for ALL THE CRAP WE HAVE BEEN DEALING WITH FOR THE PAST YEARS. BTW i never get reception at home, however I don't want to pay to change companies, so i'm ready for action!! all troops to battle stations lol anywayz, hope our problem gets solved :) have a good one guys!

Lara needs to be sacked.

I travel frequently to the Hunter Valley, where there is no coverage. I rang up last week and asked about roaming and was informed that Vodafone is set up so that if there are no Vodafone towers then the automatically pick up from Telstra/Optus etc. Guess what.... FAILED. I rang up today to complain that once again I had so coverage to which I was told "I will transfer you to our technical support and they will talk you through how to set up your handset." Wish Vodafone's staff would all read the same training manual before they start answering the phones.

I'm on prepaid with vodafone after a nasty experience a few years ago whilst on a plan. Poor customer service and over billing, hidden fees and taxes etc. This was a few years ago and in Nov last year I needed a new phone, and fast as I cracked the screen on my old phone. Didnt have much cash so thought why not, I'll give them another go. Signed up in store (took over an hour mind you) and got a brand new Sony Ericsson X10 Experia! I wanted to keep the same # so I was given a new sim, which I was told would activate in a few hours and the old sim would cease working. To this day, i'm still using the prepaid sim. I went in store to inquire about it and was advised that I am still listed as a prepaid customer! YOU IDIOTS!!!! Me - 1 Vodafone - 0... THANKS VODAFONE YOU TWITS!!

droped calls, no network coverage, poor battery life on the HTC Desire HD, poor customer service

It very hard for me to get coverage on my phone as well it takes two hours or mor to get sms

I have bought a brand new E71 Nokia that is locked to the Vodafail network and since day one i have had to cary it around with the back off it cos the sim card continues to fail and i have to pull it out and reinsert it and turn the phone back on! Can hardly turn it on to ring Voadfail in India somewhere...What do I or can I do?

Rick

I too am on The "Dudley" tower (a suburb of Newcastle 2290),
The wireless broadband has been un useable the past 3 days.
Only receives the Edge Network which is half the speed of Dial-up.
I cannot wait to join the legal proceedings as Ive only just given Vodafone $150 for a voucher which is useless.

My internet has not worked for 10 months, have made numerous calls to voda re this to have someone on the other end that i can not understand. Finally I'd had enough rang voda today, told i would need to pay $559 to cancel the service, i was fuming when i have paid 10 months for a service that does not work, requested a manager waited 15 mins to be told one would call me back in 30 mins, been waitng 2 hours so far!! Absolutely fuming!! Have made a complaint with dept of fair trading and about to call voda back now.. i have been with voda for 7 years and its poor form that a multi million dollar business has to have awebsite set up due to their shit service!!!!

can not reciee any calls or text messages from optus network.

Here I sit in the CBD of a major global city and my handheld connection speed reminds me of my cassette powered ZX Spextrum in 1983. How can this happen in the Technological Age. It's time for the big 3 Telstra, Vodafail and Optus to be stripped of their hold over the Australian public!

For the last week Ive been unable to get anything other than the "edge" network on my wireless service. How Come? The "edge' service is slower than dial-up.
My service is from the Dudley Tower. I can see it from my house.
Why has the service gone "Bad" when it was Ok only a week back.
Vodafone is playing games with us all.

C'mon Vodafone ! You make massive profits - pump some of that money into proper training programs, better accounting systems (which was my issue - an incorrect bill), and staff who can articulate properly.

I am a new customer and they double billed me for my first month. I paid my bill manually after they assured me that there wasn't a auto payment set up on my account. After paying, they direct debited me and for the next three months claimed that I had only paid once. 8 Calls (and 8 different 'Customer Service' representatives) later, the issue was resolved without so much as a 'We're sorry'. At one point (3rd call) they even claimed that they couldn't transfer me to their manager and that they didn't have a complaint department. What a joke.

I am working in Orange NSW for a week. Phone drops out, service drops out, data useless, emails do not come in for many hours after they were sent. Same situation in Grafton, Ballina and other major towns around NSW where I work.