coverage is the major issue. The maps are not true to coverage & having travelled round Australia & Tasmania, find that the signal is only good in the Capital cities & major towns. Drop down to area where they indicate 3g & you are lucky to get 1g.

Although i live in the middle of Belconnen, i am continually experiencing drop-outs.
To make a call i have to retry dialing the number are least three times before it will connect, even then, once it has connected, the other party either can't hear me or i can't hear them.
The majority of the time my calls will go straight to voicemail without ringing.

Customer service (if it could even be called that) is worse than the last company i was with!
The reason why i made the change to vodafone was because of the crappy customer service from my previous carrier, and i assumed that having the shopftonts would be a convenience, how wrong i was.
The shopfronts are only good to convince you to purchase a new handset.
Whenever i go in for help, they tell me to call customer care(less) and that annoying LARA makes me want to rip my hair out trying to get onto someone to help me with my phone.
Then once i get past her, I'm on hold for the next 15-25 minutes, and if that's not enough, the person on the other end tells me to go in to my local store.
Upon reading some of these posts i am beginning to see a trend. 'Pass the buck till the customer gets so annoyed that the give up & deal with it'.
I gave up because i thought it was the norm, I've only ever had crappy service & even worse customer service, so i did give up.

Now that i know there is 'light at the end of the tunnel', i will join in with all you unhappy consumers & help defeat this corporate monster, taking our hard earned money and failing to deliver what's promised.

Good luck everyone

poor reception even from a densely populated Melbourne suburb. When I was in hospital there was no reception at all while telstra and Optus network have no problems. I often got my voice mail one or two days late.

I recently decided to switch over to Vodafone from Optus. Before I did so I checked on their website that I would have reception throughout not only the whole of Townsville but in particular my house. The Vodafone site informed me I would have close to full reception throughout most of Townsville. In the last 2 months I have found this to be a utter and complete LIE with every 3rd or 4th call dropping out and only getting reception in my back yard. Vodafone is a fucking joke. I will be leaving as soon as my contract is up!

I was a loyal Vodafone customer for six awful years. Fortunately my partner and I have moved from Vodafone to Optus in the past month- a great, joyful move!

My partner has had numerous problems with un-locking an iphone when moving to Optus. Vodafone refused to un-lock the phone, citing the old "we can't do it in store, you need to call customer service". Then calling customer service with them saying it needs to be done in store, resulting in Vodafone not un-locking the phone.
I was also told by Vodafone that they would charge me a $50 fee for moving my number over to another network, it was moved over by Optus and no fee was charged.

There were various reasons for my move. For starters, most of the time I had no reception at my house in my inner city suburb in Canberra. Ridiculous. Often I did not receive phone calls or texts.
I also experienced the infamous 'drop outs' during the majority of all phone calls. I found that after it dropped out twice, there was no chance of making receiving any calls at all.

As well as a terrible network, Vodafone's customer service matched it. As my pre-paid sim had been purchased years ago by my Dad, hence the account was in his name, when my Dad called customer service to change the account to my name and give permission to do so, he was told this could only be done in store. When visiting a store, and speaking to a manager, we were told there is nothing they could do and we would need to call customer service. After calling customer service for the second time, we were told the same thing again.

When I complained to the manager in-store, I was told that Vodafones stores and their online customer service are separate and that there is no cross-over between the two....
Upon visiting another vodafone store and speaking with a junior staff member, he changed the account to my name and told me stores can perform this process, they just prefer not to.

I also received stellar service when enabling global roaming on my vodafone account when visiting Europe in 2008. After telling a Vodafone rep all the countries I was visiting and asking if I would have service in each country, I was told I wouldn't have a problem having service in any of the countries. I had service in half the countries I was in. There re-assurance was not helpful. If I had known this in in the first place I could have made alternative arrangements.

In short, Vodafone suck and have done so for some time.

No surprise to us inside the industry that Vodafone finds itself in this position a bad decision was made by majority shareholders of VHA to give Nigel Dews CEO. He promised lots of big things to shareholders including believe it or not to overtake Optus and be number 2 operator in Australia within 2 years!!!!! of course never delivered on his word bahahahahahahahahahaha. His management team wasnt ever able to make profit on 3 This is great for us who now work at the rivals though hahahahahahah

I cant recieve calls anymore, they go straight to the message bank. SMS don't come through until I make a call out, and mine sometimes don't go out at all.

Moved from Three to voda due to poor reception, voda has been even worse than three. Only benifit that we got was not being charged got roaming.

Reception and 3g performance have been very poor in tuggeranong. I have to be in open air to get good reception.

I have been in Sydney the last few days and found out why people here are having issues. Delayed messages dropped calls and not being able to make calls at all with full bars.

I'll give them a few more weeks before calling cancelling my contract.

I originally contacted Vodafone on the 16th of december as I had dropped out calls, calls that never registered and went straight to voicemail which I then received upto 2 days later since september. I have been promised a callback from resolutions and have given them two alternate numbers to call guess what they ring the vodafone number that never works... so i'm calling them foe the sixth time in under two weeks.

I FUKING HATE STUPID VODAFONE BEEN ON HOLD FOR 1 30mins INDIANS ANSWERS THE PHONE THEY KEEP TRANSFERRING ME TO DIFFERENT DEPARTMENTS THEY DONT EVEN KNOW WHO THEY WORK FOR SHES LIKE GOOD AFTERNOON ITS SUSHI OR SOME SHIT FROM 3..

Went on a 24month contract with vodafone to combine mobile and internet costs. Since signing up, reception is appalling - I live near Manuka, within 1km of a tower, 500m of another, and can still only get one bar reception at most times. My Internet is slower than Dial up and is practically useless with the majority of the time I have to reset the connection several times to get anywhere. I cannot update my Tivo. Have tried to contact Vodafone several times but no solutions.
My calls often go straight to message bank and hearing people on my phone is very difficult due to very poor reception.

we have moved from Op to Vodaphone with the promise of all the features we used to have. Chose 2 iphones and internet dongle laptop packages what a mistake!!!!!!!!!! massive call drop outs, takes ages to get photo msgs thru and can only store twenty voicemail msgs including saved msgs. This is not what we asked or signed up for. Business is suffering from this decision to changeover. Vodaphone promised the world and gave us an atlas

I FUKING HATE STUPID VODAFONE BEEN ON HOLD FOR 1 30mins INDIANS ANSWERS THE PHONE THEY KEEP TRANSFERRING ME TO DIFFERENT DEPARTMENTS THEY DONT EVEN KNOW WHO THEY WORK FOR SHES LIKE GOOD AFTERNOON ITS SUSHI OR SOME SHIT FROM 3..

Barely get reception. Delayed messeges. Barely ever gets a 3G signal. Extremely slow data tranfer rates. Static filled calls. Calls dropping out. Missed calls that do not make it to voicemail it just disconnects the caller.

The signal strength is low, over congestion resulting in drop outs especially in an inner city area!
Unable to connect routinely, some times dialing six or seven times to get a line!

Calls go to message bank despite showing 3/5 bars on the phone, sms messages delayed both in/out, 3G very slow with poor or no reception (even where used to have excellent reception). I have since switched of 3G on my iPhone and resorted to 2G network with no Internet access on the iPhone. Reception is much better at 2G.

Having Internet on the phone is crucial to my work. Luckily contract ends soon and I can walk away from Vodafone.

I was in Melbourne and driving home to Canberra on the afternoon of dec 27. During the day my girlfriend visited her friends and took a train and said she would text me when she arrived back at the station so we could drive straight home. My girlfriend got back to the station after about 2 hours but we didnt see each other till about 5 hours after cause I had no reception and could not tell where she was or what was going on. And on another day, my gf bought the vodafone 3g net stick. I believe it was the dumbest purchase ever. After you install the net stick on your computer you have to go online to activate the stick before you can go online. How are you meant to go online on a computer that has no internet yet??? FAIL!!!

A few years back I was in Nagambie holding my phone above my head trying to get reception to make a call to telstra because an oversized truck had driven down the street and pulled down the telephone wires. With mobile in hand held above my head and my eyes concentrated on the phone looking for signal bars,.. I FELL down a small curved gutter. I felt ok, a bit sore, until the next day in the shower as I was washing my hair I heard about 9 cracks from my back to my neck. Like vodafone reception,.. I was seized. My whole shoulders,neck and back were frozen. Could not move my neck or arms. My shoulders, neck and back were frozen solid. I got out of the shower and draped a towel to try and cover my womanly bits and called in pain to my dad. He came into the bathroom and I told him what had happened. He helped me to get dressed and called work to tell them I wouldn't be coming in. He tried to get me into the car to take me to the Shepparton Hospital. My body wasn't moving from the back up and this proved most difficult. He called an ambulance. .. I had to take a month of work. And to this day,.. I still have constant pain in my neck and shoulders and forever going to the chiropractor when I can afford it, panadine forte is a saviour and all because I could not get reception with vodafone. I have discovered accupuncture, but all these are just a pain cover up for something I suffer with every day. Going to the doctors and saying that I fell down a gutter, sober, looking for vodafone coverage on my mobile. My neck, back and shoulder pain will never go away. The expence on chiropractor and painkillers over 5 years is quite a lot. I also suffer from debilitating headaches because of the pain. No one willever understand how this has and will continue to affect me for the rest of my life. I am in tears writing this.

For the last month I have been sending my wife sms' from my work in Canberra city to Kambah - she gets them days later but having to drive in Woden !, I cannot call her when in Kambah to Kambah calls or to my mates in Kambah or Wanniassa as it goes direct to messagebank - they need to drive to Woden or elsewhere again to receive the messages (that they do not know even exist due to no notification on their phones). So much for my 25 SMS'sI sent Christmas day to friends and work colleges as I only got 2 responses. Prehaps less money on the cricket sponsorship and a bit more on the stone age service !

On the 28/05/2009 I was connected to "3" Mobile Broadband(Vodafone/Hutchison 3G Australia Pty Ltd), since day one the speed was slower than dial up, most times there was no signal to connect, I made numerous complaints to "3", almost always no responce from them, after months of this s##t with "3" I stopped paying for their non existant service, now they have dedt collectors chasing me for good money for an appalling service, I do not know of any business that charges for a service that cannot be delivered and want to do nothing about it...They are S##T, STAY RIGHT AWAY FROM VODAFONE/HUTCHISON

Originally had a vodafone contract about 4 years ago, but changed to another carrier as they had poor reception in the Bungendore area (a small semi-rural village abut 1/2 an hour from Canberra). May 2009 resigned with Vodafone because the store advised me that full coverage is now available in the area. Very quickly realised that the coverage was not as great as promised.
Conacted the store who advised me o contact the customer service department. Vodafone refused to believe that the coverage was a problem, they said they would test the tower and my phone. They wanted me to put my sim card in another phone - which I had done and it showd that ht ecoverage was the problem and not the sim card. I haven't heard any more.
I am still paying ffor a contract that I have not used since 2009 (and connot use).

We have two phones with VodaFAIL and your can't rely on getting a phone call or message as the call is diverted straight to voicemail (even with full signal strenght).
Having a new baby that is starting child care is a concern as we can't be guaranteed to get the call incase of an emergency.
Vodafail Support intructs to reset the network connection every time, but this doesn't last long before the phone is in operatable. Data access is a hit and miss. The only way we have found to get coverage is to make a call from the handset. Unfortunately this dosen't work if someone wants to call my phone as it diverts to voicemail. Shame VodaFAIL,Shame.
What have we paid for, not this I can assure you, Will Vodafail break handset contracts so customers can go to a supplier that can deliver???.

having been a vodafone customer ever since i got a phone, i have been remaining loyal to them for over 7 years. over the last 6 months (since i got my iphone) my service has been failindramatically. calls failing, no service, internet drops out, receiving voicemails days later but no actual phonecalls. my bf has tried calling me only to have a recorded msg telling him my phone has been diconnnected! I did try and call vodafone but was on hold for over half an hour and after getting rorted last year while i was on a cap for going over my limit (all of a sudden ive used $700 worth of calls in one month?) i didnt want to wait. i thought that maybe it was just my new iphone, but then a co-worker showed me a news article after i had been complaining about it, stating that there were vodafone customers everywhere that were experiencing the same problems as me!

i dont want to go with telstra and optus, i had chosen vodafone because it was an alternative to those two, but now i dont know what to do. all i want to know is, will i be charged a fee for leaving in the middle of my contract due to something that is not my fault, but a fault of the provider? i wouldnt be consdiering leaving if it werent for this.

my husband and i both have vodafone, he is a shift worker and i work odd hrs, so it leaves our 3 children home alone for up to a few hrs,(13,12,6) the problem is that lately when we try to phone the children to check in, there is NO service, or the phone allows us to make a call only to be cut of 3 seconds into the call.. this is very annoying... not impressed at all!! we switched to vodafone, as they offered me a better deal than Telstra... now we are thinking of switching back to Telstra, and i had no service problems whilst with them.

I have a small business and rely on my mobile phone for customer contacts, delivery instructions, new customers, etc...
I have been told by people making deliveries for me that they tried to contact me but were told my phone was turned off, when in fact I was waiting for their call. I've also been told by friends that when they tried to contact me my phone told them it was switched off. I'm just wondering how many jobs I have missed out on because of this lousy service.
I'm not even going to go into detail about the dropped calls, or the late text messages.
Come time to renew my contract, I think I'll try somebody else.

People trying to call me say that my phone is off when its not. Not getting voicemails til hours later, not getting messages til a day or so later, there are a couple of messages i still havent received. Usually have to turn my phone off and on again, then get an influx of voicemails and messages. Now having to do this on a regular basis just to make sure I am not missing anything important. Looking for another provider, unfortunately, i still have about 9 months left on my contract.

I have just sent my Happy New Year text messages - 50:50 that they will get through in time.

I have been with vodafail now for 3 years. The first 2 year contract went well without any issues, now it's a different story. I convinced about 6 other people from my family to join vodafail due to my pleasant initial experiences with them. Since then my brother has cancelled his voda contract and gone back to telstra. My parents will be going elsewhere when their contract finishes due to buzzing noises coming from their nokia handset which vodafail couldn't resolve. My wife and I will be terminating our contracts during the middle of 2011 due to bad reception issues, calls going straight to voicemail and not being able to call anyone even with supposed full coverage. I had major issues with my iPhone approx 2 months ago where I couldn't access email and safari, vodafail refused to help. I have had huge bills for my mobile broadband as the USB stick was giving incorrect data usage information. I hope class action comes of this as I will be making our small protest against vodafails pathetic coverage and service issues. We are awaiting our contracts to finish mid next year or before if I take it to the ombudsman. Vodafail... You have lost about 6 customers and soon to lose a further two due to your incompetence.

I am absolutely disgusted in vodafone I don't receive text messages until about 3-7 hours later no-one can ring me as it says mobile is switched off something needs to be done about this asap

i have prepaid and cant get phone calls from family and friends and i cant call out or receive messages. i have two young children so want happens when im out somewhere when my kids get sick and there are no phones anywhere to use to ring the ambos

please fix asap!!!!

I live in an apartment in central Canberra and have no reception inside the apartment and have to use the phone on the balcony and only then do i get one bar of reception (when i walk around aimlessly with the phone for a while until it registers) and then the phone usually cuts out anyway during a phone call if i move at all.. Friends that come over with other networks (Telstra & Optus) always have full reception with 3G... I never have 3G here.. EVER! I signed up to a 2 year contract in August... Not sure if i could handle another 2 years of this pathetic service!!!!

This is the worst quality of service.
flakey network.
delayed SMS.
droped calls.
lost voicemails.

Vodafone set new standards for the telcos worldwide.

Quite a few months back I called vodafone to to them about my lack of reception and ability to use my data allowance. I was told to simply reset the Internet on my phone and it would fit it. Now it all makes sense. At first I honestly thought it was only my phone. In places where I was once able to use my Internet and send messages, I now cannot. I have to walk outside into my street in order to make phone calls and use my Internet. In times when I need to use important sites such as my Internet banking, again, I now cannot. The problem has only recently gotten worse as not even will my data work. This has angered me deeply as I pay top dollar for my plan and what infuriates me the most is the fact that my bills have heavily increased due to having to communicate via phone all the time rather than via the Internet. My phone bills are double what they should be and I am ready to cut off my plan. Getting through to speaking to an actual person at vodafone is a long and frustrating process, that is of course, when my phone does not drop out. Compensation should be given for such appalling service by this comapany. If my phone actually allows me to post this message, I will be utterly shocked.

We unfortunately have 3 as our ISP and it runs terribly. As for Vodafone I have had the usual drop outs etc and after contacting the TIO received a call from a Vodafone rep and was told that they were unaware of any issues with the network(they must think I'm an idiot) they also tried to tell me that it is a software issue with my handset, if that is the case why do other people I know with different brands of phone have exactly the same problem. Why can't Vodafone just admit they have problems and stop telling blatant lies to their customers. By the way they have sent me an email asking me to tell them what the issues were. They should already know! I feel this is just a delaying tactic to stop people leaving in droves which I would if there were no penalties such as having to return my handset.

I tried to join Vodafail(vodafone) for their new mobile deals,fortunately they rejected my application,Why? because i am lucky I will not get stuck with a mobile company which deliver MMS thru web and not to your hand held device...go vadafone go down more Thanks virginmobile you here.

The government is currently considering legislation to have a standard of reliability for mobile phones, this would be implemented using the NBN as a support mechanism, there is currently no magic bullet guarantee on reliability of service and all of them have currently has a clause in their post-pay contracts to this affect.

I am a three customer and have big problems with Three in Weetangera. My daughter also is a three customer and has ongoing reception issues. Currently in Young she is using her boyfriend's mobile to keep in touch. I wonder how other Three customers are getting on. Three and vodafone are now linked.

i got roped in as well. i got a new nokia n97 mini for "free" on a 24
month $29 contract with the first 12 months being half price at $14.50.
my first bill is 41 dollars. i rang them and it said there was a 40
minute wait to speak to someonbe. after 29 minutes, the line went dead.i
was furious!when i got through, they said i hadnt 'activated' the
discount yet, they transferred me to the "discount activation" centre
which was closed. i rang back the next day, and left a message for
someone to call me back. they said i was billed the full rate pro rata
and that my discount would start from the date of THIS call not the date
i started the contract. i got a text message sayinbg my discount starts
from now, so i saved it so i can give it to the ombudsmen when they try
to bill me more than %14.50 next month! the nokia comes with sat nav
which was a selling point for me. too bad the internet connection drops
out or takes to long to load a page, the sat nav is rendered USELESS!!
IF YOU KNOW ANYONE WHO IS THINKING OF SIGNING UP WITH VODAFONE, TELL
THEM TO forget it!!

Been with Vodafone for 10years and the "service" was/is pathetic. My teenage kids are with other providers and funny enough dont have the same issues on their plans. ie: NO service inside my home (have to go outside to make a call - if I m lucky to get a signal), cant recieve calls (have to power off/on the mobile), when a call is made it is scrappy, wirery sounding and basically useless (the otehr person cannot hear a thing other than static).
Vodafone should re-imburse its customers and release ALL paid contracts as they have NOT provided a professional (or quality) service. ACCC.....why are you asleep on this?????????????????????????????????????????????????
I used to believe in "loyalty"....not any more. Thanks Vodafone.

I have black holes in my house and I have to turn my mobile on and off just to receive SMS. I miss calls all the time even in Canberra City I'll get blackouts. I have now unlocked my mobile and using a different provider and the difference is HUGE.

I don't think I've ever owned an electronic product of any kind that has worked 100% perfect 100% of the time....!


If we look at Xbox 360 "red ring of death" mess, at one point, up to 68 out of 100 were defective and required repair or exchanging with Microsoft directly through a mail-in service, leaving you without your $700 brand new purchase for up to months at a time!!!

Microsoft originally stated that there failure rate was withing the accepted industry standard of 3%-5% as this was later to be found untrue they are still under investigation for it.

http://en.wikipedia.org/wiki/Xbox_360_technical_problems

All up we are looking at around 10,000 complaints here, and there is about 4 million contract customers, plus how ever many pre-pay.
What we are seeing here is about a quarter of a percent, well below 3%.

At 3% 120 thousand customers phones could all stuff up and it would be within standard.

The ACCC are apparently investigating but I don't see much coming from it, TELSTRA alone have on average 5 times the complaints on here every single year!


I'm Just Sayin!

I recently transferred to vodafone and soon learned I can't send or receive txt messages oe make phone calls from my study due to bad service. I have since discovered I can add the dining room, baby's room and back deck to the list. We live in a tiny 3 bedroom house so that's about half the house where reception is crap. When I was with optus I had no problems with service.. We live in canberra for Christ sake! Oh and it also takes about 24 hours for my friends to receive a picture mms from me. Vodafone SUCK and I can't believe they're still in business.

I work in a hospital in Canberra and require reliable mobile connection for on-call duties. I cannot count the number of times when I have missed urgent calls due to a lack of reception and drop outs. The hospital relies on Optus and a number of clinicians us Telstra - they have not had similar issues. It's frustrating but the knowledge that I only have two months left on this third-world network provides me with some comfort. TH

apparently i "live in a BLACK SPOT" so voda has no reception where i live! Was fine until voda bought 3!!! over all excuses and lies...seee yaaa VODA-ZERO!!!

apparently i "live in a BLACK SPOT" so voda has no eception where i live. Was fine until voda bought 3!!! over all excuses and lies...seee yaaa VODA-0!!!

I HONESTLY CANT STOP LAUGHING AT SOME OF THE STUPIDEST THINGS PEOPLE HAVE WROTE ON HERE... HERES THE DOWN LOW...

MOST PHONES ARE NOW "SMART PHONES" THINK OF IT THIS WAY... its a mini computer in ure hand... "My phone freezes, cuts out, does weird stuff etc" Would you leave your computer running for 6 months and not turn it off or restart it?

"Phone isnt picking up reception" Have u taken your sim card out and put it back in or turned your phone off?

"Im not getting messages or cant send...." Have u checked ure settings?

All phone compaines has waiting times when u call thru to customer care... Ure in a queue DUMBASS!!"

Your phone was cut out for a day.. lets all go jump off a bridge because my phone is not working!!!

Last words... all your complaints on here are all stupid....

So when and what shall we do??? We need to start the ball roling!

was called by a vodafone salesperson on my mobile promised 3 months waiver of fee charges,insurance to be included, no charges for first three months recieved phone with no bills or proof of purchase my first bill $154.86 called customer service informed being charged for the first month and the following month and asked about insurance just a reply by the insurance service that its not mentioned in your account so we cannot offer you as you have started using the phone. 4 months old phone charged phone in the morning no usage but falls low within 12 hrs which is just 4 months old. billing charges first $154.84 next bill $223.85 then 111.11 and last $ - 26.90 Called customer service and complained and requested to speak to the manager asking for cancellation but was said they are busy will get back to you in 48 hrs haven't settled the bills other than my first bill and 2 months passed no reply. Network cannot have a long conversation for 30 mins just cuts off and mobile internet takes ages to open with most attempts being requested to retry.

I have had vodafone for about 4 years now, always had bad reception,
Slow Internet, High bills when i havent even been over my limit, recent one was since that episode when everyone had no reception for hours i have had hasstles sending txts, can receive txts but no one is receiving mine even though it says sent. dnt wanna c my phone bill this month!

Don't bother leaving Vodafone complaints in Not Good Enough website (http://www.vodafail.com/complain.php), as when you complain the Mod's are not abiding by the rules of the site, you are the one who gets banned and not the Mod's.

I have been experiencing dropped calls and poor reception since I joined vodaphone getting on for two years ago. I was told it was my phone - so I bought a new one - but it is no better. recently I got a new sim card, but this has bought no improvements. I can't wait until the two years is up and I can go to another network!

I thought it was my location inside the house that gave me poor reception. I noticed my prepaid lnternet connection just died down on me and couldnt do any web surfing. Have to wait another 30 mins if it is a regular day and when I wake up in the morning if it happened late at night. Calling their customer service number is just plain annoying with endless recorded messages and waiting time.

A shame to see so many frustrated people, however from the perspective of a slight nerd - If you research a purchase you'll generally have a vastly more pleasant experience!

EXAMPLE:

The utter stupidity about complaining about the quality of online gaming using a USB dongle puzzles me. Everybody who can google search can find out the average ping of a mobile broadband device, and can see that Telstra can't even provide suitable speeds (on mobile broadband devices) for this pursuit. Hi ADSL2+.

People who think the Vodafone network (or any mobile network) is anything similar to the balloon full of words in the Vodafone 'infinite' plans ad need to do some reading. Congestion in South Melbourne does not influence the northern suburbs, as such a cable unplugging in Perth almost certainly has nothing to do with your (potentially valid!) problem.

I use TPG and Vodafone, TPG has no retail contact, only an offshore call centre. I do not enter Vodafone retail stores (webshop has delivery and a discount- why line up getting angry?), I attempted to contact the Vodafone call centre on ONCE before discovering that dialling ##002# cancels call diverts. I guess what I'm saying is if you want a premium product, you should pay for a premium product - with it often comes premium service.

Apart from that, I would like to suggest that if the complaint includes the term "Vodaphone" the comment should also be removed because this person clearly isn't fit to be engaging in public discourse.

Finally if you DO have a valid complaint- keep up the crying, its sad that this works (see Optus after launching the iPhone 3G and the now (relative) success of the "Open Network") but it will lead to VODAPHONE hopefully addressing it and I look forward to the network upgrades. (If you're reading Nigel, WHAT ABOUT AN LTE NETWORK PLZPLZPLZ)

Thanks for reading my comment, and thanks for a hilarious bit of reading if you already posted :-)

haven't got any reception on my phone at home.

At first i thought it was my phone, i got it sent of to get fixed and had to wait over a month to get it back. But it just kept having problems. For one, my phone calls get cut off almost all the time now. My internet does not work at all even though i'm still paying for it and my text messages are either sent but claiming to "fail to send" or not sent and claiming to have "sent" >:( I'm very unhappy and am now looking for a way out of this mess!

Network reception, gives me the shits!

recent signed up for vodafone wireless internet. used only for less than a week and the dongle has fault returned to the store and they send it away for service. got replacement but wrong colour. the store wouldn't change the right colour, they said its not their problem. What I am really p*** off about is that I have to pay $25.90 for the less than a week usage. I got next month bill stating that I have overdue amount of $25.90 + $39 monthly fee. I try to call their service desk but got shaft around and the store is no helper as well. Could anyone please help?

Fucking Indians, Hadi Wadi Woo, would you like a papadum. Thankyou come again.

This Indian Fuck put me throug to about 4 different people and then back to him. I asked him what country he was in and he wouldnt tell me.

VODAFONE you are the reason for racism. We hate indians because of you. They know the cricket score bette than knowin how to help me.

FUK OFF PUNJABI, Voda hiring Aussies, create jobs and teach them that there are more things to life than Brett Lee

It takes minimum 30 seconds for a number to start ringing,
then the call drops out.
Voice mail doesn't send a message for a day or two.
I can't receive picture messages.
Internet access is unusable.

Every time i want to log on online ,the website said my password is wrong ,i do remember my password.and then my account is been locked 24 hours ,its so trange, i don't why . and i always call failed .so goofy

Phone drop outs unexpectedly at work when I used to get constant coverage. When it drops out I'm unable to contact anyone, call/sms/data are all stuffed at that time. Tried to organize Xmas lunch and got dropped out several times! What a joke!

You are the cause of GLOBAL WARMING and ABORTION. I hope your happy

Constant Phone drops outs, really bad reception and Im 2 minutes from City.. OVer getting late texts two day later... I've been with Voda since 1999 it was good back then now its absolutely rubbish... Bye Bye VOda as soon as this contract finished up.. Im joining the class action to sue you deceptive Pricks

I have only been a vodafone customer for 3 weeks and in that 3 weeks i have contacted vodafone customer service centre in INDIA 16 times, I am not a racist by any means but i ask for them to speak slower so i can understnad them they get cranky at me and start yelling and talking faster. i was on hold last week for 4.5 hours i was so frustrated when they finally answered. When i left my number for them to call me back "with in 12-16 mins" more than 3 hours later i got a call from them. My phone cuts out all the time and turns itself on and off, i have complained and they told me that there is no service issues and as i am a new customer i will have to pay out my contract. I'm furious. I have a girlfriend who works for vodafone store and she is a telstra customer because she hates their service and she is one of there employees

I can see the share price of Telsra rising very soon

I am so over vodafone and their dodgy service, false advertising for good products when in reality you are duped into a absolute rubbish network. My Wife and I got Iphone plans and what a mistake.. the crap thing is I am locked into a contract.. I hear that Telstra will pay out some... thinking of a switch for a better service. Im in Canberra and went into the Woden store and was told some rubbish about a network upgrade... What a load of crap.. SO glad to see this website up and read in the SMH that article. Watch this website grow. Im posting on Facebook and every social network I can... Wake up Vodafone.

once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

Additional information for my last post.

I have also experienced significant delays of receiving SMS's and people I have sent SMS's to actually recieving them. I would estimate that about 30 to 40% of m SMS's are snt and received within in 30 seconds of hitting send. The worst delivery time was over 24 hours!!!!! Now that is just plain negligent.

zachoriah

I have a litany of complaints about the service and the network (or lack there of)

1. I regularily get random call dropouts
2. I sometimes get "the number you have called has been disconected" Interesting considering that usually when I call again, I get through, or get a busy signal or get nothing at all. I have even called my own mobile from my work mobile and got that message.
3. Friends complain that they are unable to call me for days.
4. Often I am waiting for a connection after dialing a number, but when I look at the phone screen, the call has been terminated.

I know it is not my phone - I have swapped my SIM with my work blackberry and get the same issues. I swap it with my old Nokia, same issues.

I work for one of the major telcos, (not vodafone), and can confirm it is indeed a network issue. Probably overload from excess data traffic. ie.. The network has not been properly scaled up.

Zachoriah

For some time I've experienced constant dropouts, poor coverage even in a city environment (forget breaking down on a road and needing assistance!). More recently my setting were mysteriously changed so that I get no calls (straight to voicemail), no notification or record of missed calls or voice messages left, messages received up to 24 hours after being sent... and so on. Assistance was great at one shop where he fixed the settings and checked it... guess what.. gone again then 24 hours later some messages come through. I potentially missed out on work and replying to people to buy the house I currently rent. I get charged for having voicemail and accessing it even though I can't get the calls... and now I will have bigger charge because they lost the setting on my 'best mate' rate. No wonder all my friends have left vodafone.. and I'm next!!

I have two phones on Vodafone plans, and have been a customer since 2006 when I worked for the company in many local Canberra stores. In the past three months the service that I used to rave to customers, friends and family about has gone from sublime to dismal with the calls to and from my Vodafone mobile accounts either dropping out after a few seconds or not getting through at all. Voicemail messages take days to reach me, and SMS can take anywhere between 30 minutes to 48 hours.

What annoys me the most is that Vodafone Customer Care (now located offshore - no Newcastle or Hobart call centres) insist that these problems are very uncommon for Canberra (which they insist is a suburb of NSW), and that turning 3G off on my handset for a couple of days will fix the problem. It's been six days for me now without 3G and I'm still experiencing the same problems.

I never thought I'd say it, but it looks like I'll be heading over to Telstra as soon as I can!

I have 9 mths left on a 24 mth contract.

I have had constant drop outs, calls failing to connect daily.
Messages not received until hours or days later.
More recently phone calls going direct to message bank without the phone even ringing - whilst the phone is showing full service! I have fallen back to giving people my land line.

Browsing the web on 3G on the phone is slower than back in the dial up days.

I am a brand new customer to Voda and they stuffed up my first bill - they sent me a bill before I received my handset and then charged me the wrong rate on the next one.

I cannot accept text messages everyday until I send a text message - its like my phone has to be activated each day. on several occasions i have sent a text message and my phone then sends the same one again. Im on the $19 cap and I never go over except last month i had to pay $53. I think I should be reimbursed.

since I signed 12 month contract with Vodafone for mobile broadband, I could not connect my mobile broadband most of days. Once connected,often kick me off the line. I have to get it connectted only turn my computer off. Especially, last 3 weeks, I can't get on the internet at all during the day, no matter how hard I tried it up!

I don't receive messages until days later or receive calls at all most of the time! i bought a new phone to see if the problem went away but of course it hasn't. vodafone suck too much

I have a Crazy John's mobile broadband which uses the Vodafone network. For months I've been complaining about drop outs, failures to connect, and more recently wasting hours per day waiting for ulta-slow connections which cannot be guaranteed to stay in for the duration of the message or query.
The Crazy John's store gave me a new sim card last week but to no avail as the Vodafone network remains the cause of the problems.

Vodafone has the WORST reception. I can't use my bluetooth in the car because the reception keeps going in and out all the time. I get text messages up to a day after they are sent including voicemail messages! I was with 3 before vodafone and had absolutely no problems with them whatsoever.

3G broadband next to useless in Curtin ACT. Was told over 1 year ago 'we are aware of the signal levels in your area'.
Reception for mobiles at home in Curtin ACT poor consistently.
SMS slow to get through.
Other than that the bills get through ok

Be careful if you have upgraded your handset and plan recently Ihave been overcharged on the last two bills with arguments with the vodafone "call" centre that I had not upgraded my handset and plan. I had the receipt in front of me. Latest bill still with overcharges. Spend more time onto the call centre than making my own business calls. Yes and of course the usual fall out of calls that vodafone customers are use to.

Can't use the phone in my house. Just signed up to 24 month contract. Not happy.

Recently purchased a wireless USB modem from Dick Smith's. The coverage map on the Vodafone website showed Karratha WA to have coverage, I also checked with the Vodafone Shop and Dick Smiths in Rockingham City Shopping center before purchasing the unit. "GUESS WHAT" it did not work in Karratha and I was forced to purchase a Telstra Modem. I now have a useless Vodafone Modem with unused download that will expire this week.

I live in Eltham, Victoria. About 5 days ago, Vodafone 3g in the centre of town stopped working. Still not working. The signal shows full strength but you can't make a call or send a txt. I discovered the only way to make a call is to turn off 3g on my Iphone and it uses the 2 g Network. Also, I've not been able to send emails via 3G network anywhere for months. They leave my out box but never get to the recipient. Rang Customer service and got disconnected before I could speak to a real person. Something seriously wrong.

Call dropouts
Terrible service custumer
I've lost my weekends on hold or claiming directly at the store.
I resently came back from a developing country, their mobile phone company is 10 times better!

Vodafone out and out lies about its coverage in the ACT. Its coverage maps indicate that both its internet and phone coverage is full and complete for Kambah - even when zoommed right in to target locations. However when I look at my phone at those locations I have zero connectivity. I am unable to receive calls in my house and am unable to access the internet as their website indicates.

Prior to my current phone when I contacted Vodafone about this issue I was told that the maps weren't completely accurate and that I would have to manually change my connection to GSM if I wanted to continue to receive calls. No, no hope for internet connection. As a cop out from another vodafone staff member I was told that the blackberry storm wasn't completely 3g compatible, I always wonder what blackberry would think if they heard vodafone saying that.

On the upside - a super old Nokia which doesnt have 3g access on it works fine.

Call dropouts.
MMS wont send
Internet drops out or wont connect at all.

Tried on two different phones on vodafone network and same result!!.

Cant even access this site from my vodamobile!! Had to whip out the laptop and optus dongle!! what a joke.

When I called customer support Vodafone required me to reset my phone so I lost all my contacts and SMS messages. I don't know why they thought resetting my phone would fix their network problems.

So happy to discover I am not alone!

I have been a loyal Vodafone customer for 4 years and only in the last 7 months have calls dropped out, internet disconnected, and reception in my own house been very very poor. I am dismayed as I signed on for a new 2yr contract only this year. I also can't get reception in rural areas where my Optus and Telstra friends can. Considering I pay a premium cap I expect better. I also expect international calls to be included (when were they not?)

I tried to call and complain but "Lara" didn't understand my request (duh she's a computer with a patronising voice). I finally got through to an operator after 40mins who then transferred me to another area. 20mins later noone had answered my call! I sent an email to complain and got a reply that didn't answer my complaint. I replied to this and didn't receive a response. ARGH!

In a nutshell I'm glad people are fighting back! With the help of this site I am going to do more.

Interested to know of anyone who has actually managed to get out of a vodafone contract - based on lousy service coverage etc...ANYONE??

ridculous dropout rate, delayed voicemail and try getting onto maps? what a joke - a blind person would get there sooner than the maps by the time they load, got so bad that I took phone into the store, which said I needed a new sim. Got new sim, perservered for another month - and now that my phone is 3 weeks out of warranty...!!Guess what! It's now my problem!! I can send it away to get an assessement for a minimum charge ofcourse. So fricking over vodafone - I nearly threw it out car window the other day!

&*(^$@ing Vodaphone
With in 2 weeks I had problem with disconnection, drop out and they disconnected me for not paying a bill,
With in 4 months, still disconnecting still droping out, with a new USB replacement which I been asking for one from word go,
Indian call centres not speaking clear english, I have learnt you either start swearing at them call them nasty words you get what you want which was $15 off 3 months.
Only good thing is I'm not in a contract but it's the best one around with out going onto a plan or prepayed.
^&@*ing VODAPHONE

During the sales process Vodaphone boasted to have 'the largest mobile phone network in the world', though this is true, I have come to learn they probably have the worst coverage on offer in Australia.

I am on their $120 per month unlimited contract (I often go over somehow) and i could easily prove to have more than 60 calls drop out per month. Not the service I would expect being in the 'top tier' payment bracket.

I have never complained feeling that it would fall on deaf ears, as it has in the past. But now seeing that i am not alone in my frustration, would like to throw my support and story behind this movement.

No coverage in Tathra NSW...