vodafone cannot seem to supply me with an adequate 3G (or even GSM for that matter) connection at my home and surrounding areas of ellenbrook (postcode: 6069) in perth. ellenbrook is only 21km north of preth CBD and with a reported current population of 25,000 including the 3 smaller surrounding suburbs. and with a current estimated population for 2016 of 37,150. (not small)

i find myself having to walk around the house waving my phone in there air just to try and get any kind of signal... making phone calls is almost impossible when you can actually get some reception due to the fact it will continuously drop out.. all other major network providers who my freinds are intelligently with dont have a problem and will often hold a minimum of 3 to 4 bars of 3G connection at all times in the same home. i have expereinced problems all throughout the suburb in other mates homes too. its appaling that such a major suburb has such terrible vodafone service/reception. the worst part is i only signed to the contract about a month before moving out here... without any knowledge of vodafone being useless. cheers for letting me vent

I HONESTLY CANT STOP LAUGHING AT SOME OF THE STUPIDEST THINGS PEOPLE HAVE WROTE ON HERE... HERES THE DOWN LOW...

MOST PHONES ARE NOW "SMART PHONES" THINK OF IT THIS WAY... its a mini computer in ure hand... "My phone freezes, cuts out, does weird stuff etc" Would you leave your computer running for 6 months and not turn it off or restart it?

"Phone isnt picking up reception" Have u taken your sim card out and put it back in or turned your phone off?

"Im not getting messages or cant send...." Have u checked ure settings?

All phone compaines has waiting times when u call thru to customer care... Ure in a queue DUMBASS!!"

Your phone was cut out for a day.. lets all go jump off a bridge because my phone is not working!!!

Last words... all your complaints on here are all stupid....

I have been a loyal vodafone prepaid customer for about 10 years and honestly i dont know why im still with them, i have noticed more recently vodafone is consistantly going down hill. I recharge with $49.00 each fortnight so its pretty obvious they profit from my dislike of bills. Their customer service is an absolute joke, only last week i had to call them waiting for 115minutes to speak to someone be told by the representative i would be paying for the call. Prior to calling i waited in a vodafone shop for 30mins to be told sorry we cant access your details in store you have to call. F**kin annoying!! Love how they had the nerve to send a text apologising for network problems the other Saturday...5 days later with no mention of the free call compensation. The internet data service is unreliable, calls always drop out and the 'vodafone to vodafone' they promote is utter bullshit. Vodafone pick up your act & start showing some loyality back to your customers!!!!

I have vodafone prepaid. I have had several issues over the past 2 years, mostly in the last 6 months. these issues have included, but arent limited to: not receiving any texts for 48 hrs, then receiving them all at once, despite having reception the entire time, being able to send texts, and rebooting my phone; poor/no network coverage despite the fact i live very close to melbourne cbd; and the most annoying: one day i sent a text, then got a reply from my friend asking why i had sent multiple texts (about 6). this happened with others throughout the day - some texts going to the same person up to a dozen times. when i called vodafone to sort the issue out, they replied that they had network problems and were working to resolve it. when i asked if i was being charged for the multiple texts, they replied that i was, and that i would have to call them back once they have fixed the problem to (somehow) be reimbursed. i dont see why it should be MY responsibility to resolve this issue. a) HOW would i ever know when vodafone had resolved their internal issue?! and b) i DONT want to wait on hold AGAIN just to talk to a foreign operator who cannot understand me. i wasted a prepaid card that day. i have already been considering switching providers, and now after seeing how many others are disgruntled, i WILL be. POWER TO THE PEOPLE.

I have vodafone prepaid. I have had several issues over the past 2 years, mostly in the last 6 months. these issues have included, but arent limited to: not receiving any texts for 48 hrs, then receiving them all at once, despite having reception the entire time, being able to send texts, and rebooting my phone; poor/no network coverage despite the fact i live very close to melbourne cbd; and the most annoying: one day i sent a text, then got a reply from my friend asking why i had sent multiple texts (about 6). this happened with others throughout the day - some texts going to the same person up to a dozen times. when i called vodafone to sort the issue out, they replied that they had network problems and were working to resolve it. when i asked if i was being charged for the multiple texts, they replied that i was, and that i would have to call them back once they have fixed the problem to (somehow) be reimbursed. i dont see why it should be MY responsibility to resolve this issue. a) HOW would i ever know when vodafone had resolved their internal issue?! and b) i DONT want to wait on hold AGAIN just to talk to a foreign operator who cannot understand me. i wasted a prepaid card that day. i have already been considering switching providers, and now after seeing how many others are disgruntled, i WILL be. POWER TO THE PEOPLE.

I'm a vodafone iPhone 4 customer in New Zealand and I heard about this site by reading the Sydney Morning Herald. I'm amazed to discover my reception (drop out) and no service problems are so widely reported in Australia. Clearly the same problems are apparent here. How has Vodafone responded? They say I may have dirt on my SIM card!

I never really noticed reception I thought it was the room I'm in but after reading every ones problems I have realised it's the company, I'm always recieving texts late or people are getting them days later from me, my phone won't ring but I'll have missed call notifications randomly pop up out Ov no where plus Ive had my phone about4 months now got it online Bcoz stores didn't stock iPhones for a while took almost a month to arrive no sim card whith delivery plus my first bill weeks after receiving the phone was $500 Bcoz I supposedly sent over 2000 text within 3 weeks I'm 17 with a part time job, just finished school and the only person I really text is my boyfriend to say im on my way to his house etc or my mum so this is getting beyond ridiculous the customer care people some are nice enough but they are no help they con u into paying more to add extras on your cap so you won't go over .. That's if you can actually get through to some one

if not, then should be about sponsorship deals such as the CRICKET. Too much publicity as is posted o this site will take it's toll. I have just signed with Vodafone, so will have to wait before i complain. I used to complain about 3's coverage but at least the service was excellent.

i live in a regional centre of wa, a rather large town called bunbury/Eaton i get reception in only a few small places in my house, the kitchen and my bedroom.. thats it

reception continually drops out and that's when it's working. The worst of vodafone is the ignorance it extends to it's customers for service calls which is a testament to the company's interest in keeping existing customers satisfied.Waiting "on hold" for over 2 hrs indicates vodafones care factor.... Sweet F.A.
Add that to it's deteriorating service/reception capabilities....what's it coming to? A far cry from the service I received just 2 hrs ago. WHATS HAPPENED VODAFONE.

Can't access Internet in my area (extremely slow) even tho I have full reception

Living on the Gold Coast you would think that reception is not a problem... I had to connect a home phone as I seem to live in a black hole, actually I also seem to work in a black hole (no reception at all). It's not like I live out in the sticks, everyone else with other providers have no problems at all.

reception issues at the start of December, plus went i went to recharge my service, they charged me twice !! Plus they took two payments of $2 for absolutely nothing !!

as vodafone customers of 12 years or more, we have found the service to be really disgusting in regards to coverage within country areas and sometimes you do not have to be in a country area, we had spent a week in the town of 1770 for a holiday , as to our disgust we had no service in the 1770 area now this is a coastal town where you would expect phone coverage as optus and telstra had coverage as w had friends that were in the same caravan park and they had reception as we never. even when we had travelled from 1770 to gladstone for a day outing we still had no coverage with our vodafone service if you could call it service, we have even been driving on the sunshine coast in between Nambour and Maroochydore and have been having a conversation and the service would drop out and mind to say that is still doing this to this day.

About two months ago, I paid my account and i had over paid the account by $1700 by the slip of a finger and pushing the wrong number when confirming details via the bpay system, once i had realised what i had done, i ieadiately started to panick I then contacted the Vodafone customer service and what do you know there was no helpful service, what ever happened to keeping the customer happy. I had explained what had happened to the customer service member and they had told me to contact my bank, so I did this immeadiately and my banking institution Replied back to me that once the transaction takes place via bpay that they are not ab;e to stop the transaction from going through and they then proceeded to say to contact Vodafone back and request that the overpayment be reimbursed back to us.

So as you would expect i returned the call back to Vodafone, they then proceeded to tell me that they could not put the money back into the account as it would take 24 - 48 hrs to do this, but before this could happen I would need to fax the vodafone office a copy of our Bank statement to show that the money had definiately had came from our account, I then explained to them that our Bank statements only came every quarter and it was only the beginning of the quarter as it was september and we would not recieve a bank statement for another 2- 3 months and that it was a weekend as it was a friday that i had overpaided the account, but to no avail they were not going to help with this situation. so on an unhappy note to the end of the conversation with the vodafone customer service i explained that i was not happy with theyre explaination as to why they could not pay our money back into our bank account even when i was able to,provide them with all of the relevant banking details as to what account the money had come out of and our vodafone details as to our vodafone account details they still did not budge from the fact that they wanted the bank statement faxed to them.

my next few words with them was that i was going to take it the the Telecommunications ombudsman, of our state, they still did not budge but the next day my husband had recieved a phone call from vodafone and they had said that they would be sending a bank cheque to us for the overpayment and this would take any where from 2 - 5 working business days to acheive even though we had paid it by bpay we still had to wait for the cheque. It then proceeded to be a further 3 weeks before we had recieved the cheque from vodafone.

we then proceeded about 8-10 weeks ago we had requested for our contract to be cancelled as we where not happy with the service provided by vodafone we have a short time left with vodafone on our contracts and we are wishing to have them cancelled, and as you can imagine we are still waiting to hear back from vodafone in regards to our contracts as they were having to do an investigation into our allegations against them as a provider of our service, which there is no service from vodafone if anyone was to ask me about the vodafone service i would be saying to them to really think long and hard about going with the company vodafone before they sign a contract with them. as you can see we have not had a great experience with vodafonein the 10 - 12 years that we have had our 2 mobile phones with them. signed disgruntelled vodafone customer

I sent a text to my sister at about 2.23pm and she gets it at 12.15am in the morning.. and gets pissed off coz I wake her up. her place has very back reception. you need to go outside to make calls etc..

useless network, constant drop outs [every phone call] i keep calling people back every 2 minutes to finish the call, it's costing my business! the other problem is that people can't get through to me, they say my phone has been off for days, and i didn't find out through vodafone but through my emails. So my conclusion is that: keeping the phone on or off does not make any difference to me!! and it does not make any difference to vodafone either because they will send me the bill at the end of the month!!

I live in regional Vic and up until August 2009, I was with Vodafone. As Metropolitan areas are now discovering, regional Vic has been suffering non existent coverage for some time. The final act for myself came when speaking with a Customer Service Representative. I complained that I had zero signal out of doors and never had any 3G coverage. His response was that they (Vodafone) don't see regional centers as important to their business and had no immediate plans on improving the service to these areas. To say I was dumb struck is an understatement. Realised then that this company does not value all of it's customers. Having three months left on my contract, I unlocked my phone, sold it and threw away the sim. I paid the remaining months as normal and contracted to another carrier. With recent revelations, it has become quite evident that Vodafone treat all of their customers with contempt and the best remedy towards a company like this is to walk away. I will never use their service again and hope others do the same. Jurgen

was called by a vodafone salesperson on my mobile promised 3 months waiver of fee charges,insurance to be included, no charges for first three months recieved phone with no bills or proof of purchase my first bill $154.86 called customer service informed being charged for the first month and the following month and asked about insurance just a reply by the insurance service that its not mentioned in your account so we cannot offer you as you have started using the phone. 4 months old phone charged phone in the morning no usage but falls low within 12 hrs which is just 4 months old. billing charges first $154.84 next bill $223.85 then 111.11 and last $ - 26.90 Called customer service and complained and requested to speak to the manager asking for cancellation but was said they are busy will get back to you in 48 hrs haven't settled the bills other than my first bill and 2 months passed no reply. Network cannot have a long conversation for 30 mins just cuts off and mobile internet takes ages to open with most attempts being requested to retry.

as vodafone customers of 12 years or more, we have found the service to be really disgusting in regards to coverage within country areas and sometimes you do not have to be in a country area, we had spent a week in the town of 1770 for a holiday , as to our disgust we had no service in the 1770 area now this is a coastal town where you would expect phone coverage as optus and telstra had coverage as w had friends that were in the same caravan park and they had reception as we never. even when we had travelled from 1770 to gladstone for a day outing we still had no coverage with our vodafone service if you could call it service, we have even been driving on the sunshine coast in between Nambour and Maroochydore and have been having a conversation and the service would drop out and mind to say that is still doing this to this day.

About two months ago, I paid my account and i had over paid the account by $1700 by the slip of a finger and pushing the wrong number when confirming details via the bpay system, once i had realised what i had done, i ieadiately started to panick I then contacted the Vodafone customer service and what do you know there was no helpful service, what ever happened to keeping the customer happy. I had explained what had happened to the customer service member and they had told me to contact my bank, so I did this immeadiately and my banking institution Replied back to me that once the transaction takes place via bpay that they are not ab;e to stop the transaction from going through and they then proceeded to say to contact Vodafone back and request that the overpayment be reimbursed back to us.

So as you would expect i returned the call back to Vodafone, they then proceeded to tell me that they could not put the money back into the account as it would take 24 - 48 hrs to do this, but before this could happen I would need to fax the vodafone office a copy of our Bank statement to show that the money had definiately had came from our account, I then explained to them that our Bank statements only came every quarter and it was only the beginning of the quarter as it was september and we would not recieve a bank statement for another 2- 3 months and that it was a weekend as it was a friday that i had overpaided the account, but to no avail they were not going to help with this situation. so on an unhappy note to the end of the conversation with the vodafone customer service i explained that i was not happy with theyre explaination as to why they could not pay our money back into our bank account even when i was able to,provide them with all of the relevant banking details as to what account the money had come out of and our vodafone details as to our vodafone account details they still did not budge from the fact that they wanted the bank statement faxed to them.

my next few words with them was that i was going to take it the the Telecommunications ombudsman, of our state, they still did not budge but the next day my husband had recieved a phone call from vodafone and they had said that they would be sending a bank cheque to us for the overpayment and this would take any where from 2 - 5 working business days to acheive even though we had paid it by bpay we still had to wait for the cheque. It then proceeded to be a further 3 weeks before we had recieved the cheque from vodafone.

we then proceeded about 8-10 weeks ago we had requested for our contract to be cancelled as we where not happy with the service provided by vodafone we have a short time left with vodafone on our contracts and we are wishing to have them cancelled, and as you can imagine we are still waiting to hear back from vodafone in regards to our contracts as they were having to do an investigation into our allegations against them as a provider of our service, which there is no service from vodafone if anyone was to ask me about the vodafone service i would be saying to them to really think long and hard about going with the company vodafone before they sign a contract with them. as you can see we have not had a great experience with vodafonein the 10 - 12 years that we have had our 2 mobile phones with them. signed disgruntelled vodafone customer

Has it occurred to anyone that this VodaFail Fail could end up costing lives?? If a child/sick person needed help, and had no reception...I shudder to think what the outcome would be!!

I live close to Perth city, only about 10 minutes away, and I cannot get stable reception.

I say stable for a reason. If my phone was just dropping out every now and again in country areas or something it wouldn't be as much of a problem. But it everywhere. One minute my reception is fine, then, without warning it'll just drop out and cut me off.

The worst point seems to be in my house. All of my friends have perfect reception at my place, its just me! And surprise surprise, I'm the only one with Vodafone.

I tried calling Vodafone a couple of times, but after the first 20 or so minutes of bad crackly music and having to dart around the house so my phone didn't drop out I gave up.

All I know is when my contract comes up for renewal, bye bye vodafail.

every five minutes when im on the net it fails,some times its running realy good then for no reason it just drops out and it either says there is no coverage or no device detected ....well untill i unplug it and put it back in again and reload the soft ware then it works again untill it drops out again they told me that because i have a steel roof it must be afecting the signal.........this trouble started before when i was with ( three) so i dropped out of three at my own exspence and came over to vodafone only to here THREE AND VODAFONE JIONED FORCES.... WHAT THE FUCK WERE THEY THINKING AND NOW IM STUCK AGAIN 6 MTHS TO GO NOT HAPPY BUT IM NOT PAYING TO GET OUT OF IT AGAIN THEY ARE ALL FULL OF SHIT I RECON IF WE ALL DID'NT USE OUR PHONES FOR ONE DAY THEY WOULD LOOSE MILLIONS WHAT DO U GUYS THINK SHALL WE ALL PULL TOGETHER .....OH HAPPY NEW YR

Prepaid broadband (Mobile and USB) - never seen the connection bar go beyond 3bars
Tried calling vodafone to configure my internet again, spent hours on the phone with vodafone support with the phone finally not able to even recognise any network and completely locked out - thanks to the earth shattering level of support to completely ruin the phone settings. also vodafone asking me to call back next day to get the issue resolved as they din't have an immediate solution.

Finally had to format the phone and lost all data before getting it to recognise the network - all on my own by reading from the internet.

But I seem to notice these issues only for the last 6 months - prior to that it was all fine.

i have just spent over $200 buying a new phone because i thought it was my old phones reception dying only to find that the new phone was just as bad. i have also received a $100 extra on my phone because i went over my cap due to all the droping out and have to make 3 phone calls instead of 1. As for the waiting on the line for 20 minutes to get through to a customer service representative its a ploy by big business to make sure you really want to complain or give them the flick, most people get sick of waiting and just give up.

Bring on the class action i'm in!!!!!!!!!!!

I have an iPhone 3GS with Vodafone and the reception and data problems have annoyed me from day one. Firstly, I can be in the same place and not move and I can go from full service to no service and back again 20 times. Secondly, I was sitting on Cronulla Beach yesterday with full reception and the 3G symbol but could I open any webpages? Of course not!

I have had vodafone for about 4 years now, always had bad reception,
Slow Internet, High bills when i havent even been over my limit, recent one was since that episode when everyone had no reception for hours i have had hasstles sending txts, can receive txts but no one is receiving mine even though it says sent. dnt wanna c my phone bill this month!

Have Vodafone mobile phone, i dont get any signal when im at work, i have to go outside switch off the phone then turn it back on. I get voice mail msgs 5 days after people left the msgs, sometimes people call my mobile and goes to voice mail straight away. just get the voice mail msg, I have been with vodaphone for one year and its been always like that. Internet service its really poor, always takes ages to load a website.

I am from syd and have signed up for my second contract in a row with them and thinking to myself the issues i had with the old phone were just that..WITH THE OLD PHONE ...but they were not!!! Its Vodafones CRAP service

I am only 20 years old and my original contract was 114 unlimited - The service was nothing short of HORENDOUS between call droputs and almost 0 3G Network coverage but stupid me thought "Well if i get a new contract and a new phone then all the issues should be resolved". Unfortunately for me that wasnt how it panned out.

Signing up to Vodafones 79 cap proved no difference - and even with the new phone.I decided to call Vodafone and spoke to a "Rick" and after explaining to him my situation i simply wanted out of the contract because i am not getting the service that i am paying for. Though do you think that was good enough?????

"Rick" then said "oh ill call you back tomorrow with a resolution" Surely enough that did not happen till several days later in which he said "i left you a voicemail" - (so did i not get the voicemail cause of their shitty service or was he lying?) He then proceeded to try and trouble shoot the device with me...WHAT MORE CAN YOU DO TO A PHONE BUT RESET NETWORK SETTING AND REBOOT!!! I have tried to reboot and reset every single component but it never changed a thing!!!!!!!!!

The part that REALLY pissed me off:

Rick then asked me questions and he said the main part is for me to tell him exactly which calls have failed in the last few days under what numbers and at what time... IS THIS A FU**ING JOKE? IF THERE SUPPORT WS IN AUS I WOULD HAVE DRIVEN THERE AND SHOWN HIM WHAT TIME IT IS!!! At that time i was so frustrated with what he'd asked me to do i just left it... i felt i had NO chance with these people and just had to stop and quit there...I mean...the customer service guy himself had NO clue..he had to hang up and call me backabout 5 times with answers.

Until i came across this site!!!! PLEASE lets voice this so we can at least get what we deserve...and thats good service and at bare minimum - WHAT WE PAY FOR!!

Summary of what i experience:

Late or no voicemails being received
FREQUENT drop out of calls
Texts not being sent and having to restart the phone or reset the service
"NO SERVICE" displaying in which a restart would have to take place yet again!

I can come up with plenty more if you need me to!

If there is a way i can get some help to fight these giants please contact me on anthony@djanthum.com THANKS for your help!!

i was 3 customer six month ago but after finishing my contract with three i chose vodafone. But i didn't know it was wrong step.Calls are dropping while i talking and have no network in my room.I had four year with three and i had no problem with them.Vodafone is really vodafail.Now i locked up them and they don't care about this anymore.

I've been with Vodafone for years in the silly hope that helping them will increase competition. Their reception has always been terrible, regardless of where I go in Australia. Drop outs are a regular occurance, and I rarely have full reception. After all these years I would have thought they would have used my money to build more transmission towers. How silly have I been! The ACCC should be putting enormous pressure on them to build more and better transmission towers.

Purchased a brand new Nokia from Vodaphone 3-4 months ago -after giving my old phone away which was again Vodafone thinking its the phone that had the problem. Same problems. NOT JUST ME WITH THE NEW VODAFONE BUT MY HUSBAND AND MY DAUGHTER - HUNDREDS $$$$$ WE PAY EVERY MONTH. Thank goodness for this site but i doubt anyone will listen - talking to ourselves as usual - I guess it is better than having to wait for someone to answer the Vodafone customer service line - or maybe they cant hear it ringing due to reception they are experiencing - with the average waiting time we experienced is no less than 25 minutes... At least we know now its not our phones that have the problem and we can now change provider.
VERY DISAPPOINTED and Extremely angry - the least they could do is answer the phone and tell everyone they have issues - rather than have everyone suffer and pay. Good luck to all of us fools just write it all down and at least we now know - we are not alone...

I have to go outside and sit on my driveway if I want to use my phone in anyway, such as call, text, etc.
AND
I wanted to get an iPhone, so I went instore, and they told me I had to call vodafone's custmer NOservice and be on hold for atleast 2 hours, thats it, no help what so ever!!!!! rubbish network!!!

i have been with vodafone for 10yrs now. i NEVER had a problem!!! last year july/august 2009 i was having connection problems(prepaid cap), my phone would not sent msgs for days on end, and more connection issues. i thought there maybe a problem with prepaid connections, hence i decided to transfer to a 24month cap plan because of my fustration. Vodafone assured me there was "no problem with the network." WELL.....Since signing up I can not mention how many times my calls drop out - even more now than before. then not to mention more days on end when msgs/calls not received/will not send (and charged for these), n other connection features. All these problems with no real geniune curtious apologies for their inconvenience! Furthermore, my mother who is with vodafone, (note: we both have new phones)has an even worst drop out connections n her phone doesn't ring when ppl call her(not even missed call comes up). So we thought d phone was faulty n took it 4 repairs(paid from our own pocket)...well guess what? Nothings wrong with the phone. But...i think we all know what the answer is now.
All I can say...... Vodafone U HAVE FOOLED US ALL!!!!

Paying so much money every with many times not being able to hear what is someone is saying to me on the other line, or me keep calling back, or no reception.
Purchased a brand new Nokia from Vodaphone 3-4 months ago -after giving my old phone which was vodaphone again thinking its the phone that had the problem. Same problems. NOT JUST ME WITH THE NEW VODAFONE BUT MY HUSBAND AND MY DAUGHTER - HUNDREDS WE PAY EVERY MONTH. Thank goodness for this site but i doubt anyone will listen - talking to ourselves as usual - I guess is better than having to wait for someone to answer the Vodafone customer customer service with the average waiting time we experienced is no less than 25 minutes. At least we know now its not our phones that have the problem and we can now change provider.
VERY DISAPPOINTED and Extremely angry - the least they could do is answer the phone and tell everyone they have issues - rather than have everyone suffer and pay.

No reception. I can only make emergency calls. The internet is slow. I posted a comment on their Facebook page, every other comment received a response except for mine because I was complaining about them. I KNOW YOU'VE BEEN ON YOUR FACEBOOK PAGE VODAFONE!! DON'T TRY AND HIDE!

I have only been with Vodafone for 2 months and I have had very unstable reception, numerous call drop-outs and very slow data speed. My phone is constently searching for network even in major shopping centres, not to mention using internet. I felt being lied to that Vodafone representitive told me that Vodafone provides much better reception coverage than 3 network, which now is obviously not the truth as I was an old 3 customer for years. Let's not even compare Vodafone's coverage with Telstra and Optus. I have hardly any reception when in the underground car parks and Brisbane ICB tunnel. I could not believe a very simple international MMS that can be achieved with any other major network provider canNOT be achieved with Vodafone!?!?!? When ringing Vodafone customer service hotline, the service is the worst that I have ever experienced. I had to wait for an average of 35min to 45min to get through and no one seems know what kind of MMS service they can provide. My call was hung up numerous time or being asked to call back later. My call was transferred between different departments and all they can tell me was that I can send MMS but Vodafone cannot guarantee the person I send MMS to can receive it; and if someone is to send MMS to me, Vodafone cannot guarantee I will receive it, but the cost will be charged - what kind of answer is that!?!?!?

many problems with reception. unable to receive signals at most places i go to about town. eg work and most friends homes...the doctors, other buildings etc. constantly receive insufficient funds texts when i have credit. and trying to contact them - sitting on hold for hours when the answer machine says it will be twenty min queue, no one actually answers at all. after four hours i hung up - grrrr vodafone!

I have no reception 80% of the time even though my mum does (she is also on Vodafone). What's the point of having a phone when you can't make phone calls when you need to? This is BS! At my boyfriend's house, we only get reception in ONE room. Thanks Vodafone.

Rural coverage pathetic. Somehow I've remained with them for 5 years but it may be time for a change soon. 0 or 1 bar most of the time and never above 3 bars. Grrr

NO NETWORK COVERAGE AT ALL ON CHRISTMAS EVE AND CHRISTMAS DAY. TEXT MESSAGES COULD NOT BE RECIEVED OR SENT.....PHONE CALLS NOT RECEIVED OR COULD BE MADE.
OVER PAST SEVERAL WEEKS INTERNET COVERAGE IS VERY SLOW, SOMETIMES SAYING NO NETWORK AVAILABLE OR CURRENTLY IN AN AREA THAT CANNOT HANDLE DATA COMMUNICATION.

TODAY - MONDAY 27TH- RECEIVING COUPLE OF TEXTS HOURS AFTER BEING SENT..AND PHONE CALLS RECEIVED GO STRAIGHT TO MESSAGE BANK.

sooo annoyed because I use my mobile as the only form of contact to ring hubby who works in the mines, but to do so I have to go to the front of the house on the street, jump up and down waving the phone like somekind of idiot to finally get reception and that doesnt always work either. To add to that ther is no reception at all at the place I work which is difficult because i need to be contactable at all times due to a sick child. Not good enough vodafone and your petty "gift" for inconvienience is $30 off my next bill! Argggghhhh pathetic!

Purchased a $49 wireless broadband package in October 2010 from Vodafone in Rouse Hill. Was told that there would be no reception problems in major country towns. However, when I got to Lithgow (no signal) and Bathurst (low to no signal) I was left with no choice but to purchase a Tesltra wireless broadband package instead. Reception on the Telstra wireless broadband was near perfect for all country towns that I travelled to in October 2010 including Bathurst, Wagga Wagga, Mildura, Port Augusta, Coober Pedy and Alice Springs!

Worst service ever. Had to be on hold for more than an hour when I called their helpline, and I get charged for calling them? WTH?

Had to restart my phone every few minutes just so I can receive network coverage.

Calls drop out too often, SMSes received too late.

CRAP SERVICE! Vodafone should get sued big time. We users deserve compensation for all the nuisance caused by Vodafone.

14 months into my contract with vodafone, I started having the usual problems with my Iphone (call dropouts, delayed sms and voicemail, no reception). I was hand balled to every department imaginable whenever I was able to get through (minimum wait 1 hour). This went on for over 8 months and after going through so much pain and visiting voda stores to apple stores to waiting on the phone, they asked me to turn my 3G off (what a joke). After calling them almost twice a week to complain, they finally gave in and terminated my contract. Vodafone, never again.

I was a happy customer for 10 years until they took over 3! All the problems started but I actually thought it was my fone instead of vodafone !! it got so bad that apparently i had reception but no one could call me and it didn't even go to my voicemail, it got so bad i couldn't make calls, receive calls, recieve, send text msgs or they would be delayed..

and vodafone's solution was to turn my fone off and on.. UM what i have to do that every 5 minutes just incase i might of lost connection or not..

soo pissed off i was on hold for an a hour to only be CUT OFF.. to being on hold for ANOTHER HOUR... to get thru to someone to ONLY BE CUT OFF AGAIN!!! after 4 hours of on hold and finally getting thru to someone apparently they had NO OTHER complaints about their shit ass service!! a complete JOKE!!

i told them i wanted to break my contract and they wanted me to pay $600 for the exit fee what a joke on top of that i had to go thru this bullshit investigation WASTE my saturday off work to go and CHANGE MY SIM card.. coz apparently my sim card was too old.. WHAT A JOKE!! everyone's sim card is apparently faulty!!!! THEN they wanted me to make calls and take note of the date and time and number of failed calls etc... and saying they would do an investigation of the service in my area.. HELLO .. I AM NOT HOME BOUND.. IT IS A FREAKING MOBILE FONE!! I DO GO TO OTHER AREAS AND STILL EXPRIENCE PROBLEMS!! WASTE OF FREAKING TIME AND MONEY..

they apparently were going to waive my bills... I made a complaint to the TIO (THEY R THE BEST.. TIO ALL THE WAY!!!) And after about 3 weeks of their bullshit investigation and going thru talking to a million indian people who JUST TALK DOWN TO U LIKE WAT UR SAYING IS BULLSHIT! I finally got thru to someone and told them they had 10 days to solve my problem or the TIO was getting involved... FUNNY they were QUICK to resolve my issue.. as i apparently thought they did until two months later after i changed to OPTUS!...
I received a LETTER OF DEMAND... to pay for a freakin bill that was apparenly waived!!! and when i spoke to voda fone reopened my TIO complaint.. they then told me it was sorted until TODAY i received a text msg from VodaFAIL that my bill of $4.88 was due 18th of JAN!!!!!!! WTF!!!!

They are complete JOKE! And after it's become public news that vodafone is experiencing problems my sister is speaking to someone from vodafone that is telling her that she is the first person to complain about these problems and the service is FINE in my area but funny when she told them I her own sister that lives in the SAME house as her had the same problems and that vodafone themselves did a investigation to prove that there is these issues and they let me go out of my contract for the service problem in my area and they are telling her she has no problems in her area.. UM WE LIVE IN THE SAME FREAKING HOUSE!!! THEY ARE COMPLETE LIARS AND A WASTE OF TIME!!... Not to mention if you are in dangerous situation you can't even call out from your freaking mobile for help!!! WHAT IS THE POINT!

Vodajunk has a failure Of coverage, and 3g is just a Typing this on a 'slimmed down' vodafone version of a HTC magicis almost impossible as network coverage comes and goes. By slimmmed down I mean vodafone released their version with less ram than the official model Manny it too slow to type a sentence without delays on. Between lancelin and geraldton there is no coverage whatsoever. Which is sad because I go camping in jurien bay on e a year. Also I often find myself roaming on other networks which are otherwise blocked such as lotus and telstra. Unfortunately I am stuck on a conrtact for another 1.5 years. :'(

I have a prepaid wireless broadband dongle, it usually shows very good or excellent signal(I could almost hit the tower with it if I threw it hard enough), but net speed of my 7mbps connection is usually less than 200kbps, often below 20 and sometimes around 2kbps. So much for emails with attachments, most websites are unusable(timed out) and video is out. To make it worse, when I run out of credit I can't pay through it, I have to use another computer with an Optus dongle to pay Vodafone. The icing on the cake is that I pay $100 credit, and get between 500mb and 7gb of data(it seems to depend on the way I hold my tongue or something). I emailed them with my complaint and got a reply back telling me that their network is really great and marked my issue as solved. Guess what vodafone, this customer is going elsewhere, you FAILED!

Living just north of Caboolture, QLD. 5 minutes down the road I'll have 4-5 bars of reception, when I'm at home I get no service whatsoever. I have to stand outside and wave my phone in the air like an idiot just to get a couple of bars. My lack of reception means I end up missing phone calls and I get text messages a day after they are sent. I've been with Vodafail for almost 2 years and I can't believe they are entitled to bill me for such shitty service.

I've been with vodafone for many years, and have been let down alot over the past year or so with the reception, rising call charges and delays in receiving messages if I receive them at all, and yet call charges still increase! Very disappointed. Will be changing to a different network once I'm out of this contract!

my internet never works properly a single google page takes for ever to load m not paying that much for a contract to get this crap coverage everywhere.

my phone will often display full reception but then most of the time my phone just disconnects while i'm in a conversation. when i try to load a webpage at least fifty percent of the time i have to close the browser down and re-open it, or it takes literally takes five minutes to load and when it displays that the page had loaded the images often dont show up.

I signed up for a mobile broardband with voda and, have had nothing but dramas with this so called service since. I signed up in july/aug 2010. I have had nothing but data issues drop outs and quite often cant even get any reception.
I also asked them to send me a paper bill 6 times and i never got one untill six months latter, being on a dissabillity pension you can emagine my shock when I finnally got my bill after 5 months of constant calls to those pricks half of which cant even speak english. quite often they would hang up on me so I would ring back only for them to hang up on me again.
I want to know what they intend to do about their fuckups, as far as I am concerened this company that boasts about quality service etc should be shut down, they are a rip off and are only interested in filling there pockets and use bully tactics when the are the ones that aren't doing their jobs right. It is time for all of us to stand up to the dogs and refuse to pay the bills, if we all did this they might get off their fat asses and fix the problems.
Do they have the right to charge us for data downloads that never finnish due to a drop out, the pricks have done this to me and would not be surprised if it has happened to you.
I refuse to pay the bill due to unsatisfactory service, no doubt the will take me to court for the money, and as far as i am concerened bring it on tampon.
IT IS ABOUT TIME WE STOOD UP TO THESE IDIOTS.

Seeing how Three uses vodafones equipment and the recent merger, i would think Three would also be included under vodafail. Put it simply the suburb i live in the connection is never stable, and the constant fluxuations will cause calls to drop when using dual band. Because of that, the past 2-3 years, i've had to leave it on GSM, which even then will still have drop outs and cut out my voice during calls.

My Girlfriend who lives a few kms away uses the prepaid broadband internet and is closer to a network tower. However no matter what, there will be days where she cant get online at all as the modem wont connect, other times it will be as slow as hell and other days it runs fine. This is all within what vodafone/three have regarded as pretty strong signal zones

I am a 3 customer and after years being with the company, it has gone from bad, to worse... I upgraded my LG handset to an LG Viewty and immediatly noticed the difference in coverage, calls dropping and the Internet working less than half of the time, in places it previously had worked. I contacted 3 to complain and let them know how bad the new phone was. I went to the store and they could not exchange as they were out of stock.. After being on the phone for hours the service I got was horrible. I never returned my phone in the end (they made the experience so bad I just put up with it). I have since upgraded again with a new phone number so now have 2x $29 caps and the new Iphone4, and have to say the Internet on there is still dropping out (SICK OF READING 'COULD NOT ACTIVATE CELLULAR NETWORK!!!) In my time I have spent countless hours on the phone always falling on deaf ears, I once spent an HOUR AND HALF on hold waiting to get through to an operator!! I even had a sleep while waiting with the phone resting on my ear!! SICK OF EVERYTIME I CALL THE MESSAGE AT THE START- 'DUE TO THE RELEASE OF THE NEW IPHONE4 WE ARE EXPERIENCING A LARGE CALL VOLUME AND DELAYED WAITS MAY OCCUR!!!) well that message has been on the system for over 6 months now, just hire more f*#kn people!! Everytime a credit is arranged for my account, it never EVER happens, after it has been promised to me, so then I need to explain everything again and why I was receiving a credit and makes me feel like a liar.. I could go on all day and into the night about the problems I have had, most of all the coverage is horrible!! I work in home consultations in a new job, and while my boss was on the phone to my customer closing a deal, the phone dropped out 3 times, which im sure helped lead to the sale falling through (thats $1000 commission less in my pocket!!! THANKS FOR NOTHING 3!!!! (save the paper weight I carry around everyday!!) Jacob B

I have been with Vodafone for almost 2 months and I've had numerous amounts of drop outs, failed calls, no service to call out, 3G network down, no voicemail for a couple of hours, I have made calls where I cannot hear anything but the clock or call time is clicking away, even calling and getting through but the sound is distorted like there is a fax machine or something on the other line where I had to hang up and call again! On top of all that when I have tried to contact Vodafone I am on hold for almost an hour or even more and even when you wait sometimes you eventually get cut off and have to start all over again!! I did not sign up for this, I've never had a problem like this and I am really fed up!

I have been provided with a Vodafone mobile for work - however, I get zero reception at my home.
Therefore if I am 'on-call' every call just goes straight to meesagebank.
People email me asking why I never answer my phone... 1 word... Vodafone!

My private phone is with 3 (three) and I've had no issues at my house with them until just this last week - it seems that suddenly my reception has gone to the same as Vodafone - even though it worked fine up until then. Weird. I suspect the VHA deal has now cut over 3 onto their crummy network.... gr8

have been wit vodafone bout 12 months now , was recently in nsw jarvis bay an had broken recection went along the coast to sydney poor or no reception in sydney some areas none at all. now in perth an in wanneroo no reception an in rockingham weak reception . very dissapointed with the company , an if u try to contact then ur put on an endless loop i think they hope ull go away im over vodafone full stop

Here is the break through I had... 6 months ago I asked Lara to put me through to Cancellations and Upgrades. Funnily enough I actually spoke to an Australian. I registered my complaint and followed up on a weekly basis for 4 weeks. My complaints were related to network coverage, continuous dropouts and poor data services. After the 1st call I was actually told by the rep that vodafone were experiencing network issues for a number of weeks prior to my call. After the 4th call I threatened to go to the TIO. Vodafone waived all early termination charges and let me keep my services on the condition I pay any outstanding charges incurred by me to date. In all I got out of paying $3500 including the cost of a new iPhone. I have since moved to the slightly dearer carrier starting with the letter T but I don't care as their coverage and data services are without fail the best and is vital to my business. Persistence pays off just be patient and follow what I did in how I got out!! Good Luck!!

I joined up with vodaphone network due to sick of others phone company services. But to my regrets vodaphone is no better than them as my phone services keep dropping out and calls cut off on it own.
something needs to be done by vodaphone if the company wants business from consumers.

I have been experiencing dropped calls and poor reception since I joined vodaphone getting on for two years ago. I was told it was my phone - so I bought a new one - but it is no better. recently I got a new sim card, but this has bought no improvements. I can't wait until the two years is up and I can go to another network!

I thought it was my location inside the house that gave me poor reception. I noticed my prepaid lnternet connection just died down on me and couldnt do any web surfing. Have to wait another 30 mins if it is a regular day and when I wake up in the morning if it happened late at night. Calling their customer service number is just plain annoying with endless recorded messages and waiting time.

I have literally not reception with my mobile broadband. I can only get reception outside on my balcony or in my bedroom late at night.

Mobile Broadband Internet connection is appalling, it drops out every 10-15 minutes, called to see what could be done, guess what.. Nothing! Apparently the area I live in is in coverage, thats all they could tell me. Very helpful. So I just continue to pay my monthly contract & not get what I pay for. Why?

I'm having a very bad coverage in my whole area and i called vodafone to fix the problem many many many times and every time the say that they will fix the issue but its still sucks and even inside the house i have no coverage at all and they keep saying the don't guarantee coverage inside the house and the other networks are giving full coverage inside the house, its really unbelievable.

Im sick of these promises to repairs WHEN!!
Im sick of constant drop out worse than the old analogue times
Even with broadband loads up rhen freezes services then refresh
drops offline mobile sounds like it gas water in line takes 20 to 30 sec to connect Iphone network was great before 3 joined aswell

i trust again them, because they told me the coverage is better now with 3,lie is terrible,lost opportunity for job because call drop,argument couple time with my husband because of the drop call. my familly from oversea was in australia and use my kids phone. i was so corried for them every time my call failled. customer service are anoying with her bloody LARA, and u can't hear her b3ecause the call drop again. so you need to try again and loose time-

Ever since 3 has been taken over by vodaphone my phone attempts to roam onto vodaphones shoe string tincan joke of a network. Iphone users can manually switch from 3 to Telstra roaming but should not have to. Data access on the vodaphone network is almost non existent, I have never been able to load a web page at all. I rang three with 12 months left on my contract they said they would let me get out of my contract and simply pay for the phone approx 400.00. Tell them you will go to the ombudsman and they will let you get out of the deal. Such a shame three was so good now im going back to telstra. I live in the Adelaide hills if anyone is looking for a mobile phone deal do not go with anything but telstra. Ive tried all the networks and unfortunately telstra is the only one that actually works. I know of plenty of trades people that are also sick of the poor coverage of optus. You get what you pay for!!!!

I have had endless problems with lack of reception and unexplained bills, I had a $29 cap plan, my fist bill was over $200.00. I rang voda phone and they could not tell me why my bill was so high. Voda phone has how cut off my service with them.

Been having problems left, right ad center

1: Having to go outside to get reception even though I live 5km away from the center of Perth City.

2: Receiving text messages HOURS after friends have sent them or not at all.

3: Only sometimes being able to call my friend from my land line home phone, usually just goes to voice mail even though their phone is on with full reception.

4: I've had to replace my sim card 6+ times in the past 2 years as they keep crapping up on me. It randomly activates call/text incoming and outgoing baring which can not be undone, so I need to replace the sim card.

Vodafail is too right.

I've experienced Vodafone when then first started up in Australia 16 yrs ago. They sucked in coverage and 16yrs later it still sucked! Thankfully I signed up for a 12month contract and 1 month into it and I'm regretting it already. Call drop outs when I'm at home and I need to go outside to talk properly on the phone.
I can't even get online either when indoors!
Hope they get their mess sorted out as it is very embarrassing for such a big telco still to have such problems of a new one.

had vodafone for 4 years now, and without being silly i have to say there reception is dumb! i might as well stand on a hill and yell to my friends , because i can honestly get zero reception all the time , seriously , ok so to make a call or send a txt i have to go stand in the far corner of my kitchen holding my phone up toward the window, ive had missed calls from employers , dropped calls from potential employers , girlfriends , the amount of times ive heard,,"why do u allways hang up on me?" , or why do u never answer ur phone? , etc, rediculous! vodafone suck!!!!

I rely on my phone for business. Was with 3 and out of contract for 2 years, but never completely happy with their service in the country areas. Vodafone contacted me less than 2 months ago. Advised of merger with 3 and how they were able to provide better coverage. What crap! Now I struggle to get a signal in my own home. Now get call dropouts I never before encountered. After hours on phone to call centre was advised the towers would be upgraded as part of the National Upgrade, but no idea when. Vodafone is spending money like mad on advertising and sponsoring sporting events, sucking more people in - but doing nothing about fixing its service - only providing weak excuses. Went and signed back up with Telstra today!

I joined Vodafone as I was fed up with Optus and was advised that the coverage was impecable. Six weeks in and all I have been offered is disappointment. Mid phone conversation it hangs up, and then takes the phone longer than normal to reset. I have almost given up on bothering using my phone, which means I am wasting my money and fear that if I am put in a situation I will not be able to make a call that could be life saving. I should have gone to Telstra like I initially was going to do. Regret !!!

No mobile data for 2 days error msg 'unable to connect to server', haven't been able to make outgoing calls or sms for same period error msg 'call barring activated on service/account' - checked settings on ph. definitely not by me. Thinking problem would be rectified asap I put up with until rang '1555' (can only call Voda) 5pm this arv left msg for callback still waiting 12mn. Been fighting 2+mths for call credits to be applied - everytime I ring to ? I get a new excuse or fobbed off - nobody ever records customer call notes - this dates back to deal advertised at time/promises that influenced me to change network to Voda. Also Voda USB modem has v poor reception in my Nth Sydney unit - rarely able to video stream even 240p. When I called customer care was told that as long as reception has 1 bar this is acceptable to voda + speed issues due to using internet at peak times. Thanks voda I'll try + avoid watching any videos during your 7am-10pm peak times. 2 bills auto paid to date 1 over, 1 under - can't trust. Live in hope of improvements - only 21 months to go.

A shame to see so many frustrated people, however from the perspective of a slight nerd - If you research a purchase you'll generally have a vastly more pleasant experience!

EXAMPLE:

The utter stupidity about complaining about the quality of online gaming using a USB dongle puzzles me. Everybody who can google search can find out the average ping of a mobile broadband device, and can see that Telstra can't even provide suitable speeds (on mobile broadband devices) for this pursuit. Hi ADSL2+.

People who think the Vodafone network (or any mobile network) is anything similar to the balloon full of words in the Vodafone 'infinite' plans ad need to do some reading. Congestion in South Melbourne does not influence the northern suburbs, as such a cable unplugging in Perth almost certainly has nothing to do with your (potentially valid!) problem.

I use TPG and Vodafone, TPG has no retail contact, only an offshore call centre. I do not enter Vodafone retail stores (webshop has delivery and a discount- why line up getting angry?), I attempted to contact the Vodafone call centre on ONCE before discovering that dialling ##002# cancels call diverts. I guess what I'm saying is if you want a premium product, you should pay for a premium product - with it often comes premium service.

Apart from that, I would like to suggest that if the complaint includes the term "Vodaphone" the comment should also be removed because this person clearly isn't fit to be engaging in public discourse.

Finally if you DO have a valid complaint- keep up the crying, its sad that this works (see Optus after launching the iPhone 3G and the now (relative) success of the "Open Network") but it will lead to VODAPHONE hopefully addressing it and I look forward to the network upgrades. (If you're reading Nigel, WHAT ABOUT AN LTE NETWORK PLZPLZPLZ)

Thanks for reading my comment, and thanks for a hilarious bit of reading if you already posted :-)

I pay $49 per month for mobile broadband. During a good week I am able to access my yahoo mail 3 times a week. When I do manage to access yahoo, I am not able to open and read my emails. While restarting and struggling to do so or to simply do some internet surfing, the reception simply cuts out and I am disconnected just to find myself starting all over again. I am not able to skype with my family and friends in Europe because the broadband reception is too poor. I have to go to a friend to skype from her computer. I also have the $49 phone deal so it is not as if I am utilising their cheapest plans either. These have been consistent issues since I got my internet and have tried in vain to find some logical explanation and compensation - always just the response by way of an apology. Something drastic needs to be done, and soon. I also have a small online business which is almost non existent due to the lack of efficient and trustworthy internet connection.

I to have experienced terrible reception and friends and my children telling me my phone is swiched off when its not. I can make calls but friends are constantly telling me my phone is switched off. I have the phone line drop in and out the speaker on the phone is distorted my daughters phone which he has only had for a couple of months works one minute and not the next. I am so sick of paying for a dodgey service provider.They are so slow at updating our cap spend that we always go over and when they say it gets recharged on a certain day they charge us for any extra calls encurded on that day before the cap is renewed.

haven't got any reception on my phone at home.

Cannot get reception even though both my parents and sister, who are with telstra and optus, have reception in the same area. Phonecalls randomly dropout as well as reception. Tried contacting them via web and had a response saying that it will be investigated. Had a few calls, some of which I couldn't answer due to reception, and was ultimately told that there was nothing they could do for me.

I am with 3 now merged with Vodafone.
Hugely unimpressed with the fact we used to roamunder Telstra and since being bought out by Vodafone, me and my partner may aswell have no reception!
First of all, we weren't even informed there would be a merger, because if we were I sure wouldn't have had renewed my contract only weeks before it took place!
When i went into a store to ask about another new phone to replace the new one i had just got, i was met with "Oh it isprobably because of the merge to Vodafone....Oh, i wasn't meant to tell you that". Nice, the long trem customers weren't even kept in the loop, nor given the choice to leave at end of contract.

Secondly we have called 3/Vodafone and complained to some overseas, non-fluent english speaking person who didn't even understand us, to be told our reception is fine and also got quite angry towards my husband, nice customer service! And I'm sure they can really tell from looking at a computer that we have good or bad reception.
The phone had dropped out numerous times before my husband could even get that far as to speak to a real person.
I sure hope we can all just get some sort of service with this distorted company.

Recently got conned into going on Three (who i believe is on the Vodaphone network) and from the minute i went from Optus to Three, i've had 0 reception in my house or anywhere else i go (funnily enough, you get perfect reception under the Brisbane river in the Clem7 -_- and constantly slow or shit internet.

Fucking fail.

Sick to death of not receiving txt messages when my frends and family have sent them. Not only that reception is so poor, seriously thinking about changing networks.

Network reception, gives me the shits!

ive been trying too get a hold of customer care for 3 months... ive even tried a number ive found on a forum were it was surpose too be someone in sydney..which too my surprise was disconnected... my friends cant even contact me using my mobile phone ..id get better reception from a cup joined to a piece of string

a) i need to attempt to send a message NUMEROUS times because it won't send the first time (even if my phone says I have reception)
b) i drop out of reception ALL the time, and often have to switch my phone off and then on just to regain it because it won't automatically find it
c) internet on my iphone is slow
d) my phone will rarely call someone first up - it sits on the "calling" screen but doesn't do anything, leaving me to keep trying to hang up and try again - VERY stressful in a rushed moment/emergency
e) battery life on my iphone does not last a day - I'm not sure if this is an issue with the phone or if my constant issues stated above are draining the battery
f) due to the internet being slow etc i'm on there for longer increasing my phone bill

VERY disappointed, considering I have been with vodafone for 7 years!!

I have been with vodafone for over 4 years now and only recently signed up to a 2 year contract (10 months ago) at first I had slight problems with my network in certain areas. Approx 6 mmonths ago I went overseas and put my phone on roaming for a few days. During that time I was unable to make calls or recieve any messages without switching my phone of and back on to recieve coverage for only 2 min. After I got back I tried to make it clear to customer service that there network did not provide me the service it promises and felt the need to be compensated, this however was ignored and in order to avoid the headache I paid the bill. Soon after that I was losing reception and calls were dropping out and to make matters worse I had no reception in my house at all. And it doesnt end there, to add to this failed promise of great service, calls would drop out and people would not be able to reach me as my phone was unavailable due to lack of reception.
I have spent numerous hours on the phone to customer service and at first my complaints were ignored. Infact on numerous ocassions whilst I was on the phone to Vodafone the call would drop out and yet that was not an enough excuse for them to assist me. Therefore I remained persistant and noted down any time I had no reception and anytime my calls would drop out. I was then told to get a sim change assuming that my new sim had a problem. So this was done anyway but the problem remained. eventually my network issues were investigated and in the mean time I made it clear that I would not be paying my bills untill I recieve the service promised by vodafone, I also asked to have my plan cancelled, however vodafone promised to have the network up and running properly again within the next month and that if this was not provided they would gladly cancel my plan. In the mean time, they credited me on my bills and I didnt pay 4 months worth of bills. Now they have credited me with $100 a month and I am expected to pay the difference even though the network problem is still there.

Missed mesaages, day late messages, full bars for reception until you use the internet then drops to 1 bar and is slow as a wet week... VODAFONE EPIC FAILURE

My network fails more consistently than it works. I reset the network up to 3 times a day, otherwise the sms' don't go through and calls can't be made or received. When I called vodaphone they blamed it on the phone, so I sent the phone in for repairs. It took 2 weeks for them to look at my phone (which I paid for bc Im on a contract) and nothing was found to be wrong with the phone. It's vodaphone. Vodaphone's crap. I'd be better off using telepathy as that works more often than vodaphone.

Vodafone promised me excellent coverage on a plan that costs me $99 a month for me, and $30 a month for my daughter. However, I have anything but. I doubt I use $10 a month on my phone, as reception is so poor I can't make phone calls from it, which leaves me having to make them from my home phone (which was what I was trying to avoid by taking up this plan). Not only that, on the odd occaision that I do get reception, the phone will drop out mid sentence, or start screaming a high pitched noise in my ear. I get no help from Vodafone over this issue, and 9/10 times, the person on the other end of the phone can't even say my name properly. Argh!

the internet is shit,very slow, sometime i cant evan get connected..very bad reception all the time..i get mesages very late..it sukz!Fa

I've been with Vodafone nearly 10 years and always happy untill last few years. We went on a plan 3 months ago with my husband and ever since then, all calls were constantly droppong out and you couldnt hear the other person. i spent most my time walking around trying to get reception, we live in melbourne not in the country. Worst off all internet was so slow and past 4 days i've had no internet at all. we mainly got it as we have no internet in our new place and so we can do internet banling ect now i cant even pay bills... Constant errors appear and no internet coverage. my parents are really frustrated with the calls as well... We know a number of people who have had enough and i dont even wanna call customer service- its 2 hours waiting time plus transfered to the right dept and more waiting and in the end all i get is their having some dificulties and will be fixed soon... All load of crap- Most annoying LARA - half the time i have to call back cause she cant put me through the right people...

Back in May 2010 my phone dropped out, no coverage at all having a few spare mobiles i swapped my sim...into 5 different phones! NO coverage! My brother came over with his telstra phone n i called Vodafone to complain, they checked towers in my area etc etc all saying no problem, tried system resets on the 2 main phones etc no go then they proceeded to tell me it was my phones that were broken and id need to buy a new handset!! I waited the problem out till 1 by 1 over the span of about 4 months they came back into service, the handset i want to use still drops out for days at a time! Grrrr

Around Oct i started to get messages out of the blue saying 'transaction failed - insufficient funds' 4-5 times a day for no reason i had done nothing to cause this, i called Voda several times and after being on hold for over an hour each time they would hang up on me. I sent them several emails over the past few months to which i received no reply, i must say though funny how the messages have stopped in the last 2-3 days!!

Calls continually drop out ill have to call someone 2-3 times just to have a 5 min convo! Had enough swapping companies so this doesnt affect my business!!

they got me to sign a contract and told me that there coverage was great in the aera i live in and paying all this money and got billed for someone else calls that wernt ment to go on my account and then they gave me internet and said it was all good and that i wouldnt have problems ...............wrooooong vodaphone i have had nothing but problems with this service the 2nd day i had started it took me 4 hrs to get through to the calll centre and then only when i did get through the call drop out but yet there charging me for the call to them internet well thats complete rubbish it takes me 5 to 10 minutes to load a page and they call this broadband what rubbish im ruffusing to pay my bill until this network is fixed as to what they promise

Vodafone have let me down so much it's not funny. If I head anywhere out of town I still get Optus and Telstra but never vodafone. They are meant to roam on Telstra? True but only for some areas which Vodafone pay for. They select a few but leave most out of coverage... not good! Fail - I'll never use them again.

i am on an unlimited call plan with a iphone4 but out going calls last 6min 42secs i also get my mic cut out i can hear the other person and the phone locks for a period of time after hanging up, i am in the pilbra and after several calls to vodafone i have to send my phone to my parents as there is no vodafone shop for 1200km then my parents will have to send up a replacement phone and sim? as vodafone says its the phone not the network. incoming calls go ok outgoing you can count on 6min 42 and in a 30min call thats 5 separate calls very irritating

Every since 3 merged with Vodafone myself and my mum have been having problems with the phone continually dropping out, messages not being received by myself or others,the signal is terrible.
My last phone bill was huge due to having to keep re-calling people after the phone drops out; why should I have to pay for it.
My contract is up in a month I was told that 3 will be rebranded to vodafone. They are very persistent about me renewing my contract 3 different people calling me in the same day and even more phone calls over the past couple of weeks - I wish they would leave me alone! I think I will just go back to Telstra just wish they had better cap plans.
Im really over companies and there lack of customer service. Its all about the profits they can make!
Legal action is all they will listen too.
Also as far as im aware if they state you have reception in a certain area and then you dont this is enough to void your contract! A friend got out of their contract this way.

I spent one and half hours on the phone to VF the day I was due to fly out to a 7 week Eurotrip. I was trying to complain about 2 months of inexcusable reception on internet and phone (e.g. 20 mins of 'searching for a signal' in inner Sydney). After being on hold and being transferred numerous times they tell me the problem was I need to buy a new sim card!!! I told them I wanted 2 months free seeing as I pay them for a service they arent providing me with. They offered a $20 credit (2 months would be $140) and as I was waiting to speak to someone with authority to give me the 2 months free the phone cut out... wait for it... because of poor reception!!!
Now I am overseas and overjoyed to see this website and that I am not alone. My boyfriend and I have both had $300 bills from VF while OS due to data. Be warned - even when you are connected to free wifi some apps on iphone still use data - and VF does not tell you this as I followed all their instructions on how to aviod OS charges. When I get home I will be cancelling my contract (and making sure I am not penalised) seeing as they have broken our contract. BASTARDS!!!