I have been a Vodafail customer for about 8 years now. I never really had any problems until I purchased am iPhone about 12 months ago. I receive text messages up to 2 days late and have had a voicemail arrive 4 days after it was recorded. Don't get me started on data transfer rates. I work in the CBD where there should be decent coverage and struggle to open emails and attachments. I have often set out to change carriers but it is one of those things you never get around to doing. But if it keeps heading this way i am taking my money and loyalty to a carrier that can provider a reliable service.

coverage problems in my area even after being promised good signals, i still get very poor signal, therefore takes heaps of time to even check my email. very frustrating, called customer service a few times and no changes.

NO coverage and out of services %70 of the day.

Came across from Telstra after being with them for so long. Wanted a better coverage and this was a strong selling point. Was told by the agent that "Vodaphone cover 97% of the state and are currently working on getting the other 3%". The coverage now is worse. It doesn't even work in the hills. Will be going back to Telstra, only for the coverage!!!!

My mess is too long to write about but in short I have changed telco's as I am totally sick of vodafone & their complete contempt for their customers.
The problem I had revolved around a new phone that did not arrive so I requested a refund but Vodafone said I did not order one despite the money being taken from my C/C. After more than 10 hours total on the phone to a customer service person in India I handed the whole lot over to the Ombudsman & had my refund within 10 days. Vodafone offered me $100 credit as compensation but this was in the form of "extras" on my pre-paid account that I dont use anymore.
I will NEVER use Vodafone again nor will I recommend them to anybody in fact I would activley discourage anybody from using Vodafone if for no other reason than their complete lack of customer service.
I have dealt with a lot of companies in my life but Vodafone is the WORST for customer service & Lara is a complete waste of space!!
Years ago I was with Hutchinson Communications (crap) then with Orange (still crap) then with 3 (reasonable) & for anybody that dosent know they are all the same company rebadged each time. Vodafone bought Hutchinson (3) & now they are on the Vodafone network (complete & utter CRAP).

Not only do they have the poorest reception, they have the worst customer service! I finished my 2-year contract with them in July of this year and I wanted out - due to the poor reception mind you. It took me 3 months (still had to pay for those months even when I was not using their service anymore) and a min of 30 min (each time I called which was 8 times) waiting on the phone for a rep to answer and be transfered to the 'cancellation' dept. only to find out they were all "busy" and would give me a call back..of course they did not bother to call back...so there! Will not touch Voda again even with a ten foot pole!

My texts dont get sent to me in time i always receive them an hour later, its sometimes hard to connect when calling someone, when people call me it says i am unavailable ! i understand all phone companies have problems but voafone has just been getting worse it is frustrating..a few weeks ago the area i work in had no vodafone reception and it was like this for a few days! no one could call me or text me and i couldnt call or text anyone until i got out of that particular area !

Been in nsw for about 2months now. joined vodafone au since new zealands vodafone is very successfull . never experience a communications company so bad with their service. wanted to buy a iphone through the vodafone shop they asked me to ring customer service to get one WTF. Rang customer service takes about 30mins to connect then when it finally connects no reception. Knowing if the phone discconnects you would think they would have to service to ring you back . Lucky im not on a plan.

I was actually a happy customer with 3 phone company, for about 3 years getting excellent coverage because they used telstra towers.In feburary I signed my daughter up on a plan . 3 never mentioned they where merging with VODA PHONE, once they merged with VODA PHONE ,It all started going down hill. 3 kept telling me it was going to get better this started in feburary,I made several attempts to speak to them and they kept giving me different excuses, then I foumd out they where with VODA PHONE which we could never get where I live hence why I went with 3.I rely on my phone to get my work and in the end was getting no work for months they cost me alot of money in missing work. It got to september and I was totally fed up so rang the telecomunications ombudsman and if it wasnt for them getting 3 to cancel my 2 contracts I had I dont know what I would have done. I feel for everyone out there that is having to put up with this crap. I am now with telstra and will never go back . 3 ruined it all by merging with VODA PHONE.phone companys need to be more honest and loyal to there customers.

Hello all, 7 day ago i signed up on the $69 cap. This is used for my business.
Fortunately i didn't open the iPhone 4 they sent me. After being on hold for over an hour i finally got to speak to someone. After numerous transfers and , i made it clear that the service is not up to the required standard and that my business had suffered as a result of the continual drop out and bad reception issues. Initially they wanted a cancellation fee, but becuase i didn't open the box to the phone and because of my persistence, they said they will cancel the contract as soon as i drop the phone off to Australia Post.
Bootom line, their reception sucks and so do their internet services.
Also today i signed up on Telstra's $129 Cap. I have wireless with Telstra which is as fast as broadband and it never cuts out, also i don't get charged for excessive useage and have never had one problem with them. Telstra's reception is the best in the country. Telstra's prices have also come down alot and it is now time jump on board. It is not worth the money you think you save with vodafone when the reliability just isn't there! Another disgruntled EX VODAFONE CUSTOMER! Your VODAFAIL website inspired me and i thank you for taking action! TELSTRA all the way!!!!!

I am a customer of 3 (unfortunately) and ever since they have merge with the dark side (vodafone) I have had nothing but problems calls not going through, when you make a call, there is poor call reception and one occassion I had a call drop out 5 times when it was a very important call
The mobile broadband should be named mobile dial up with the speeds it produces.
I honestly cant wait for my contract to run out so these low lifes cant get a single cent off me again, the customer service is disgraceful and would love to get compensation for the crap I have to endure every day.
his hienly

So happy to discover I am not alone!

I have been a loyal Vodafone customer for 4 years and only in the last 7 months have calls dropped out, internet disconnected, and reception in my own house been very very poor. I am dismayed as I signed on for a new 2yr contract only this year. I also can't get reception in rural areas where my Optus and Telstra friends can. Considering I pay a premium cap I expect better. I also expect international calls to be included (when were they not?)

I tried to call and complain but "Lara" didn't understand my request (duh she's a computer with a patronising voice). I finally got through to an operator after 40mins who then transferred me to another area. 20mins later noone had answered my call! I sent an email to complain and got a reply that didn't answer my complaint. I replied to this and didn't receive a response. ARGH!

In a nutshell I'm glad people are fighting back! With the help of this site I am going to do more.

This is great I have dreamed of this for months
News coverage what could be better
No matter what happens in the future they will always be known as VODAFAIL
I can hear it 10 years down the track "Oh your with VODAFAIL"

Ha Ha Vodafail PR spin that
today in news
The Vodafail cricket team FAILED again
The Vodafail F1 Team FAILED to finish again
and Vodafail FAILED to make a profit again!!!

When I first arrived in Aus from South Africa, I signed up for a 2 year data contract with Vodafail. Once online line I would get kicked off continuously. I battled with help centres, as I was hooked into the $40 odd pm contract. There was nothing wrong with my area or hardware. Well I'm thankfully with 3 now for 2 years, (limited coverage outside big cities) Otherwise not a single problem at $150 for 12 months of prepaid that the average person will not use up.

Bad reception and expect me to wait 40 minutes on phone to talk to them! I believe I have been charged twice and I want it changed but how to get to talk to them!!!!!

When I first arrived in Aus from South Africa, I signed up for a 2 year data contract with Vodafail. Once online line I would get kicked off continuously. I battled with help centres, as I was hooked into the $40 odd pm contract. There was nothing wrong with my area or hardware. Well I'm thankfully with 3 now for 2 years, (limited coverage outside big cities) Otherwise not a single problem at $150 for 12 months of prepaid that the average person will not use up.

No Connection What So Ever To The Network, And When It Did, It Was A Poor One At That, Only Had This A Month, Wishing I Didn't Bother At All With It, And Cant Exactly Call Customer Shitty Service Because Nobody Picks Up

I have 6 months left on my plan I will be signing with a new service provider for sure. In recent times I have had dropped out calls, no reception in places I have had reception before. My biggest complaint is if you do not hold up to your end of the contract you are still expected to pay however it is fine for vodafone to contiuosly provide poor service and get away with it........

My main problem is my voice bouncing. My son is also vodafone and the reception would just drop out. I also have trouble with internet on my phone.I have been with vodafone for years and only experienced problems the last 6 months

ever since they bought THREE out, our reception for mobile internet reception has gone down by at least 50% and speed by at least 100%. reception with my mobile i am lucky to get 1 bar inside my house, eastern suburbs SA. we have to either go out the front or to the end of our back yard, after contacting vodafone nothing has been done, downloading a game on my phone, 80% done canceled $8 by the way from vodafone live. about 40 minutes later they hung up on me. total time to get refund almost 2 hours

I have been having massive reception problems for a while now. I saw on the news tonight that I'm not the only one and I was appalled to hear it! I have complained on three seperate occasions about my issues. In my home I have no signal or sometimes one bar if I'm lucky. My phone calls constantly cut out and there is AT THE VERY LEAST once incident a day where I have had people try to contact me and they are going straight to voicemail when my phone is actually switched on and has reception. When I send picture messages my friends recieve them at like 2am and sometimes not at all. Vodafone have assured me on several occassions that it must be my home that is the problem and that i just need a new sim card. Three new sim cards later and I'm no better off. I don't know what I can do next but I think I'm going to demand them to cancel my contract without a payout fee. In the past they have helped me out if I am persistant.

Interested to know of anyone who has actually managed to get out of a vodafone contract - based on lousy service coverage etc...ANYONE??

2 months after signing up to my new 24 month plan I had to start using my old old nokia (thank god I still had it) and had to buy a pre paid sim card on another network because Vodafone wasn't working. I was so upset that the call centre is now in India because their customer service is shocking and they are unable to relate to the Ausralian consumer. Vodafone to date (for the past 4 months) have not been able to provide me with an answer as to why my phone wont work and I am unable to take it in to get 'repaired' as the Indian operator in India told me I had to take it to a Vodafone store on a week day - yeah thats great considering I work from 10am - 7pm and there is no Vodafone store near me... I asked if Vodafone could organise a curior but I was told that I would be responsibile for the costs of that... not fair! considering I am paying all this money for nothing!!! I am so upset - I have been with Vodafone since 2003 and this is the first time I have had any issues...whats going on?? Should I not pay my next phone bill... I'm still paying the plan even though I cant use my fancy new phone or my sim?

3 was great. Then vodafone happened. Now I divert all my business calls to my trusty tin can phone. It has better coverage, and connects me to 97% more of the population than vodafone.

I originally joined Vodafone prepaid about 10 years ago and their coverage, services and prices were ok as long as you lived in a major capital city and didn't venture out anywhere in the Country.

The past 1-2 years, especially since my prepaid service was switched to the 3g network I have noticed terrible reception and call quality even in built up areas. Also a couple of months ago when sending texts the people who I sent texts too advised me that they were getting 20 seperate texts of the exact same message and when I checked my account I discovered that I was getting charged for each and every one of them. I complained but it took Vodafone about 2-3 weeks to resolve the problem and credit me with 150 texts. I wonder how many people didn't know about that problem and were charged 20 times more than what they should have been for text messages.

I also spend a lot of time on the bay islands here in Brisbane with family and Vodafone has absolutely no coverage whatsoever. Regardless of their cheap plans and 60 day expiry I finally switched to a Telstra pre-paid plan last week and here on the bay islands I get 5/5 bars for reception.

OK I pay a little bit more for my service but at least I am getting what I pay for. And that my friends is what Vodafone's customers should do too if they are unhappy. Even if you are on a contract just cancel it and if they threaten to charge an early termination fee just threaten them with the TIO.

Maybe with no customers they might get the message?

I've been a very long term customer of Vodafone, switching from Telstra's rip off and very poor service of over a decade ago. I had never had trouble with VF until about 2 years ago and then increasingly so. I got so sick of ringing to complain only to have tours of the world - via Egypt, India and the Phillipines and any time I was put through to someone overseas who can barely speak English, who followed a script and couldn't understand English enough to answer questions, I would ask to put to someone in Australia. You won't get any satisfaction out of ringing customer service. I had to make 2 complaints to the TIO and got some satisfaction, only to then have the same problem develop not so long after, as VF assured me, 'it had been sorted out'. I started to call the head office number in Sydney direct. They will get the message quick enough if every disgruntled person started to call head office, on a real land line, in Australia! Check the phone book - the old hard copy ones (since you probably can't get wireless net coverage to check online anyway). Don't call on the 1 300 numbers they give customers for 'customer service' as you will get the biggest run around. Also, ask for a name and employee identifier number and where they located if you speak to someone and ask them to read back the notes of your call which they enter into their computers and keep your own notes. Problems include call drop outs, sms and voice messages not delivered for days, if at all, both receiving and sending, and yet other times, sms going back and forth without a hitch, poor coverage or no coverage for extended periods where there is supposed to be coverage, calls not connecting so ringing 2 or 3 or 4 times to make a call, static on lines, only hearing every few words, improper and incorrect billing, etc all of the things of which every one complains. I just love ringing directory assistance when I can't recall a number I need, only to be told that the company or business doesn't exist as VF can't find any listing when you know it's there. That's a joke!

Every now and then i will flat out have zero reception anywhere for up to 12 hours straight. Outgoing MMS will never send first try and by the time they get to their destination it is hours later usually 3 or 4 in the morning with multiple copies of the same MMS, at my friends frustration They also have the nerve to charge me for every MMS even thought my handset says only one got through! I feel sorry who are trying to run a business. This is ridiculous

Having a wireless use Modem Connection since may 2010. Cant express my heart broken disappointment of coverage/service, customer service.

Since May 2010, exprecing no network connectivity, dropping/disconnecting connection automatically. had spoken many time with customer service, no desired result and improvment of connection connectivity.

I m regretting to have this vodafone connection and will never ever recommend to any of my relatives/friends etc.

As i cought with 12 monhs lockup plan. and wishes i can switch the connection with other vendors.
However sales person sells the connection and service with confirdance of high standard coverage/connectivity in Perth city. but it is worst than subarb areas.

Just living in city of Perth has 1 bar connectivity and even drops in a minute. DISAPPOINTED.

Got 6 GB plan for my use and hardly able to use even 15% of it in a months becuase of connectivity.

I will be happy to returns this ervices with immidiate effect...

recently looking on bill wrongly posted of $1400 ??? into my account where as i have only $39 (6GB) plan. how bad are no reliability..

VODAFONE you lost me and more other people trust...

I had already experienced call drop-outs and no reception where other phone users had four bars strong. The icing on the cake for me was when I was talking on my mobile (in the lower north shore of Sydney) with my brother about his recent suicide attempt. It was a difficult discussion made worse by the fact that the call dropped out FOUR times. Thanks for screwing up the lines of communication Vodafone.

My brother fell very ill over the lead up to christmas day so i had been on the phone to my family constantly for updates on his recovery.. in ponit form below..

1) If had been on my mobile for over 15 minutes- it would drop outs- so i would call somone back and it would just have no dial tone for about 20 seconds before it dials..

2) No reception outside my house!! and its on the main street.. where i had ALWAYS had reception in the past.. where as now.. no a F'n Chance!! I have to walk 100 meters down the road to make a call or even recieve a call or SMS!!

3) While on the phone to vodafone customer service- To just ASK if there was anyway i could improve on this.. even to just get a new phone.. I was put on hold for almost 2 hours before somone picked up and then hung up!

4) To complain about above i was put on hold for 30 mins.. i so hung up and called again and demanded to speak to manage.. was put on hold for a futher 25 mibnutes before i hung up again..

5) Wrote an email (From the voda website) to complain about above i STILL havnt had a reply.. I thought i would try my luck again today over the phone and was AGAIN!! put on hold for a another 20 minutes. .

6) As i have only JUST signed up for a "infinate" Plan.. i cannot get out of it.. i dont see vodafone getting back to me.. so i have no choice but to stay .. I could just not pay my bill.. At least i would get some attention.. But then ill end up with a bad credit default.. no win!!


7) My sms's, PXT's- came 2-3 hours late!! one day i did not recieve TXTS for 2 days!!!!! 2 WHOLE days!!!

I have been with vodafone for 9 years!!! and have never experienced HELL in my life..!! after my contract i am NEVER comming back.. such a F'n disgrace!!

We have just spent two weeks in Busselton, WA (including Christmas) and Vodafone coverage was absolutely disgusting. We were unable to stay logged on to the Internet, with the connection dropping in and out every couple of minutes. It was impossible to send or receive our emails, which meant a great amount of extra costs involving telephone calls instead of emails. We had similar experience in Busselton late November, but this last episode was way beyond funny! People staying with us who were on another Network had no trouble at all. Vodafone definitey needs a shake-up and we hope your action can accomplish this. Thank you. Fred & Pauline

I thought Optus sucked hard, but Vodafone truly can suck golfballs from a hose. I signed up in Oct and i have had problems with everything from reception to billing. Customer Service with most Telcos is crap, but vodafone have added extra fibre to their diets....flows real easy. I use my phone for work and it has been frustrating not to have coverage to make calls and lose jobs due to late message arrivals. i guess my VODAFONE communication device makes for a pretty good camera and music player because it sure as hell lacks communication skills! Best see the TIO in regards to dropping Voda contract for something more technologically advanced like two cans and a piece of string....SEE YA VODAFAIL!!!

This year i was offered a phone and a better deal with vodafone, so i switched, at the time of the switch i was living in the NT, i told the sales person that i was moving to qld and could he please check the service for vodafone if i gave him the postcode. Once i gave him the postcode he told me that i would have good coverage so i went ahead with the switch. I left thew Nt about 2 moonths after switching to vodafone we were driving back to qld,once leavint darwin i didnt get servive again until i reached katherine, i then lost service and didn't get it again until Mt Isa, from there i lost it again until i reached Roma, then i lost it again until toowoomba.
this was very frustrating.
I have been back in qld since august 2010, i live and work 1 hour from brisbane and i have no service more times than i do have servcice.
To get service will depend where i am standing at the time, at work i do not get any service at all keeping in mind that i do live and work only 1 hour from brisbane.
I cannot wait to tell vodafone where to put their service and switch back to the company i was originally with.I may only paY $49 per month any my account is always in credit, i have given up trying to contact the company,if i could get out of the contract i would as i expect a better service as i am only 1 hour from brisbane and i was told i would have proper phone service.. this is not the case. i would never recomend vodafone to anyone.

I drive 5 minutes down the road from my address and I can't get reception yet I was told No you will have no problems with reception. The 15 seconds you have to answer your phone or it goes to voice mail and then your charged for retrieving a message. I will never have another mobile phone again

I live 4km from the CBD and have been experiencing problems for last four months. Missed calls, voice messages come through 5-6 hrs after they have been left, don't receive text messages, only way can use data is to connect to telstra home wifi, has to get a pre paid telstra card for when I am on call at work, missed free front row U2 tickets because the person calling me couldn't get through, have spent 4hrs on hold, done everything the technicians asked, lodged a complaint still no answer.

I drive 5 minutes down the road from my address and I can't get reception yet I was told No you will have no problems with reception. The 15 seconds you have to answer your phone or it goes to voice mail and then your charged for retrieving a message. I will never have another mobile phone again

Four Vodafone customers in the one house. One being a child with a chronic illness. SMS not delivered, the ones that are delivered can take five hours to pass from one room to another. No reception for calls and drop out all the time. New upgrade of software for phone means battery lasts less than a day and unable to switch off background apps which is now costing extra money. Only Vodafone benefits.

I drive 5 minutes down the road from my address and I can't get reception yet I was told No you will have no problems with reception. The 15 seconds you have to answer your phone or it goes to voice mail and then your charged for retrieving a message. I will never have another mobile phone again

Data speeds are appalling using an iPhone 4. Ive found the speed to be slower than my original iPhone 3G 2 years ago.. In 2008/2009 I would notice data speeds would almost stop at around 10pm each night!
Constant drop outs to the point I am uncontactable for up to an hour until the network decides to connect and withoutas landline or broadband access this is frustrating, especially when I live in the Sydney CBD!

i have been a vodafone customer for near on 32 months. for my mobile and 12 months for wireless plan. The problem i have is not with my mobile coverage like many others, but with my internet coverage. after having a great run with mobile coverage i thought it would be a natural transition to get vodafone internet. (i originally wanted to use Optus only optus dont cover my area of victoria point for wireless or broadband, and i refuse to use telstra no matter how cheap or expensive they are) With my vodafone internet i was assured that my area was covered for 3G coverage and the vodafone shop i applied through said we were in the best coverage area possible (all purple colour on their graph) after only a couple of weeks i relised that there was something not right. i rung the customer care line and after many negotations over a couple of weeks. they told me that they were upgrading towers in my area for better coverage. i accepted that. but then after a couple more weeks i relised it still wasnt much better. after a few more calls over a week vodafone then accepted that there was a problem and credited me $15/week on my plan for the remainder of it (its still being credited monthly) im a pretty simple person and hate technology at the best of times. the way i tell if my vodafone coverage is quick or not is by looking at the internet icon when connected and it says 'coverage Very Poor' 100% all the time any time of the day. But when i use the same wireless connection in Capalaba (10 mins from where i live) i have the 'connection read Very Good or Excellent' 100% all the time. i can definatly tell that the connection and download speed is more than acceptable for what i do. Overall its not acceptable for a major telco though to be inconsistant for coverage like this in such close areas and considering all the telcos piggyback their coverage of each others lines when service is bad, its definatly noy acceptable. If Telstra were not so tight and made to share their lines or rent them out to other telco companies every customer would probably get better coverage and service. Between the telco companies, the big 4 banks and woolies and coles it wouldnt suprise me if all of them are owned by the 1 company.

I drive 5 minutes down the road from my address and I can't get reception yet I was told No you will have no problems with reception. The 15 seconds you have to answer your phone or it goes to voice mail and then your charged for retrieving a message. I will never have another mobile phone again

I think vodaphone should allow all customers 6-12 months compensation for this shit service. customer service is terrible and the contract I signed didnt state that vodaphone is the shittest network out there and to sign up to be slammed in the ass. VODAPHONE PULL YOUR FINGER OUT, YOU ARE DOGGING ALL OF AUSTRALIA!!!
I am overseas and my phone wont work, wait till I return and I am going to tear up my contract and tell you how USELESS you REALLY ARE!

network issue, call dropouts, very slow data speed & just living 5 minutes out of the Brisbane CBD, having very little network is frustrating.....
moreover, i have been wrongly charged for a dataplan i didnt sign for. waiting for them to fix it, will wait till next bill.
not happy at all.

Ohhh yes this is a doozy! Although I have experienced drop outs and terrible coverage with my mobile my partner and i stupidly decided to take the risk and sign up with their mobile broadband BIG MISTAKE! We live very close to Sydney's CBD so there is no excuse for this not to work right? WRONG! To make matters worse I spent numerous attempts calling to be left on the phone for 40 - 60 mins before the line dropped out and then got the run around by apparent customer service reps. I finally made a trip into the store only to be told that they couldnt help and had to again speak to someone on the phone for an hour and even had to fax a copy of our contract (which after numerous arguements about making us pay, which of course i wasnt because it wasnt even working!) they finally told me it was all sorted once I posted the contents back (I dont know why I couldnt leave it at the store where I picked it up from???). My next 3 bills STILL arrived with the contract charges on there! what a joke! VODAFONE is a terrible unprofessional company and im so glad to hear that someone is finally doing something about it!

My partner and I renewed our Vodafone contracts in May. We had been with them for 2 years prior and never had an issue. After signing on for another 2 years with higher plans so we could use internet, data etc, we have had nothing but troubles! Call drop outs, terrible coverage, missed calls, unable to make calls, SLOW loading for the net and just unable to use the net are a daily occurance.
So...I call to complain and it drops out 5 times while on HOLD. By the time I finally get to the bit where they can call you back, they do a week later! Then the girl in cancellations tells me that theres a clause in their contracts that "only guarantees coverage at the home address". From what Im reading, we are pretty lucky and get ok coverage at home, but seriously what the hell is the point of having a mobile if you cant take it MOBILE!!!
It also seems we have had worse coverage since complaining...

i live in Healesville and get NO reception in the main street whatsoever.
one or two bars at home...
it's pathetic.

My coverage used to be pretty good... Now I can't use my phone at work and it often drops out when I'm at home too. It occasionally works during the 20 minutes I'm in transit; great!!
Very disappointed, I can't believe they can get away with selling their network to new customers. At least the vodafail site is letting people know!

having bought into VODAFONE prepaid Internet with the $90 modem,plus recharges, earlier this year, I have been unable to get any reasonable connection despite their website showing complete coverage in Central Australia. the shop where I bought the thing just keep brushing me off. How can I get my money back?

Totally regret why I switched from 3 to Vodafone in September 2010. They billed me twice the first 3 months, I had to close my bank account because they couldn't sort it out and couldn't explain to me why. The Vodafone shop in Prahran was not helpful too. I spent hours talking and listening to "LARA"... finally one day I was able to speak to someone, but told me "the system was down" and couldn't help. Before I switched, was told that if my family on 3 network will call me, still would be free. But it wasn't the case. I am working in Wodonga and Albury, reception is so bad I couldn't be contacted in an emergency. It doesn't even go into roaming. My fone proudly says "NO SERVICE" all the time. So frustrating. When will it end.

I have the iPhone 4 and are paying 88 dollars a month, when vodaphone screwed up on that Saturday, and vodafone texted me saying that followig Saturday is on us! what happens I go 110 dollars over my bill, not only that when I make any calls, or texts they fail or it takes me at least a miniute or so for my phone to start to hear the dial tone. vodafone has completely screwed themselves, also does any one else who has the iPhone 4 I always seem to get this little dialog box saying ' your selected network has failed please select another network in settings' something like that! it no joke pops up on my phone whenever I try to make a call or check my phone! it's so annoying! I'm so sick of it and the worst part about it, is the fact that I'm stuck with vodafone for the next 22 months :/

I have an old cheap (basic features only) phone, pay-as-you-go, and have been with Vodafone for about 5 years. Live in south-west, 7k from Brisbane city, and coverage is pretty much OK. The only time there is no coverage is at places like Mount Nebo, and in the Gold Coast Hinterland.

However, approx 2 years ago, Vodafone changed something in their network, which affected me badly when I made overseas phone calls. Very frustrating, and was close to terminating my "pay-as-you-go" with them. I think they probably switched to using the Internet for overseas calls. After 6-12 months this improved, but its still not as good as what it was before they tinkered with the "overseas-calling" system.

Possibly the problem for many customers is the fancy phone they use is on a different network?? Maybe if you switch back to an el-cheapo phone, you'll be okay again.

Also... just for the record, I originally switched from Optus, as their coverage was worse.

I was in Sydney 3 weeks ago in the middle of the city in George Street and my vodafone iphone had NO reception... I had to turn my phone on and off and wait for 10 minutes before i had just 1 bar of reception. I have two phones on a $99 plan and 2 usb internet cards and both my phones constantly drop out of reception (i live in the centre of Brisbane), sometimes wont dial out or takes about 5 minutes to actually decide to dial out, voicemail can be up to 2 days to come through or i get delayed messages at 2am in the morning, my usb internet cards often fail to connect and i have to reinstall the software.
There is no point advertising good deals and competitive rates if the service provided is shit. In my opinion, Vodafone cannot compare themselves or their service to any of the major telco companies such as Telstra and Optus. You need to question the capacity of the vodafone network. It would appear that Vodafone have oversold their capacity and the number of users simply outweighs the network capability thus leading to the continued problems arrising in nearly every user. Surely this would be Misrepresentation under the Trade Practices Act. I certainly did not sign up to pay for a service that would not be given to me.

Having been with vodafone since I got my first phone 10 years ago.. I have done my best to remain a faithful customer. However in the last 18 months their service, reception, data access has been nothing short of worthless. My best friend lives 3 hours away, is also a Vodafail customer. So we would regularly make use of their prepaid $29 caps, using the voda minutes... However without fail, every 10 minutes or so, the call would drop out causing us to have to recall the other person, wasting more money on connection, in the space of an hour phone call, the call dropped out 12 times.. that is once every 5 minutes. I live on top of a mountain in qld, and the only places in my house where I could get reception were if i stood my phone up on top of my computer tower, or if i was holding it above my head in the back yard. So because of that I had to go out and spend $50 on a blue tooth, just so i could talk to people. But still I only ever had 1 bar of reception. Then of course there were the text msg's. I would send one msg to my best friend, and she would receive 8 copies of the msg... all of which I had been charged for. When I asked voda why this was, I was told (by an outsourced Indian who's accent was so think I struggled to understand them) that it was a phone problem. So why is it then that I would receive multiple copies of the same msg from my best friend, when she had an entirely different phone? I asked voda about that... they hung up. Obscene at best... ignorant and rude. So i'd had enough... I swithced to telstra. But in order to use the same phone, I had to unlock it from Voda... Back to the Indian call centre I go. I was previously told by one of the local phone stores, that if I had put enough credit through the phone since I had owned it, that I would have it unlocked for free. When I called the call centre, I was told by one of their Indian operators, that I could have it unlocked if I paid $50 WHICH I MAY OR MAY NOT GET BACK IN CREDIT ON THE PHONE. What the hell?? I didn't want credit on the phone... I wanted to be done with Voda all together.. So at the advice of my parents I contacted the Telecommunications Industry Ombudsman who forwarded my complaint to voda. 8 Days later I received a phone call from an australian girl from their complaints centre who informed me that what I had been told by the phone centre was correct, and that the information given my by the indian call centre operator was absolute rubbish. They unlocked my phone for free and I am finally done with Vodafone. Come on Vodafone.... pull your fingers out of your backsides and fix the issues. Telstra have been wonderful since I switched to them. I'm answered almost immediately by their australian call centre, and the only one issue I had with them regarding the msg bank, they fixed immediately without problems or hassle. Thank you telsra.

I personally think you all need to grow up. I live in a house of 4, where all of us are with Vodafone, we never ever have any dramas apart from that Saturday a couple of weeks ago where the network was down for 2 1/2 hours. Vodafone's coverage is not the best, hence why they are currently upgrading all there towers and extending there network. You can't expect the coverage to be perfectly fine when they are trying to make the network better for YOU customers. I used to work for a different telco company a year ago, the amount of clueless customers that came into our store and complained there phone "didn't" work was unbelievable. However, most of those customers had no idea how to use there handset, when all they needed to do was possibly turn the phone off and pull the sim card out and restart the phone. Mobile phones these days are technically advanced they are almost like computers, try leaving your computer on continuously for days at a time and then see how it functions. Restarting phones every so often can do them wonders, I think half the reason you guys are complaining is because you don't know how to work your handset. Quit wingeing, if your not happy with the service you get from Vodafone move on to a different provider at the end of your contract, I can almost assure you that you will have dramas with other providers too. Vodafone are the worlds largest network, and they know what they are doing. Please, move onto a network like Telstra and see what kind of service you get with them.

I find it absolutely frustrating that I live 10mins from Brisbane City Centre and have terrible reception at my house. Not to mention as soon as I leave Brisbane either North, South or West I get no reception at all in a lot of places where my friends with Optus do. I was on holiday for a week in a popular coastal area with absolutely no reception whilst my friends enjoyed full service with Optus.

I just moved to less than 5km from the Brisbane CBD and I have no mobile reception in my apartment. I have to walk down the street to make and receive calls. And an agonising 6 months left to run on my 24 month contract!!

I am with three (3) and ever since they joined with Vodafone, I have been receiving text messages 2 - 3 hours and sometimes days late. My reception is weak, picture messages do not arrive roaming does not exist...unbelievably pathetic. My contract still has 6 months, but I am not coming back for any more of this punishment.

Phoned vodafone about continued failure of my internet plus the phone cutting out all the time when it finally works. I was told that I'm not in a grid for reception. What a load of crap I told him Ive been with vodaphone 9yrs, 6 in this area. They have me my contract goes for another 15mths. I live 20kms from Perth.

I pay $30 a month for USB mobile broadband...i live in Warrnambool, and before i signed up, i made sure there was reception here, the salesmen showed me the coverage map and warrnambool was in coverage, but i NEVER got coverage!! thats $30 a month ive paid for nothing!!

It took me 2 hrs finally spoke to an operator that can help & call drop off. I call again & after almost 6 hrs in total that it was found that vodafone issued the phone no to the broadband sim& broadband no to my phone sim! Also in the past 3 weeks there were 3 times that they lost signal totally. It happened today 27 dec 10 around 11ish, there is no service at all! Vodafone is not reliable at all.

I've been with vodafony for a while and I get no coverage in my own house where I receive most of my calls and need to make majority of calls! When I drive around corners near Beaumaris, it constantly cuts out! How useless!

K

Our son was contacted by someone and signed up for a contract (even though the original account was in my name) He had just turned 18, so he signed up for a 24 month contract. Unfortuantely he has not been getting the best reception, same issues, drop out of calls, no signal/ coverage.... so he complained, was told that he could not get out of the contract he would have to pay 800+ costs, and he had to go to Telstra to get the reception he needs to have coverage.... Not good enough!! 1st he should not have been approached and allowed to take a contract on a number that was mine, and also if reception/ coverage is not good enouth, they should not be allowed to penalise you for changing carriers/ contracts.

Deparately trying to get out og my contract. Had nearly a year of dropsout, poor reception. So unreliable, I use my landline now, as not sure if phone will work. Thought it was the phone, got it looked at twice - no phone problem. Also have to carry a Telstra Pre-paid phone as well. Talk about a bunch of crooks. Living in Rhodes.

I was a customer for 2 years. The contract finished about 3 years ago and when it did I swore I would never go with that Telco again. I lived in a populated suburb of Melbourne and couldn't get reception in my house. I literally had to walk out of the house sometimes to make calls.

I got my own business, and i have lost lots of calls from y customers, and also have severals complaints from then as they have not been able to get in contact with me. I also lots a lots of money as the customers have to go same where else due to the luck of coverage from vodafone. dame you vodafone

in and out of reception data problems to the max voice mail delayed msg call fails al the times drops out people can't get thru

I must be one of the lucky ones but I have had very few problems with Vodafone. The customer service is of course shocking and always has been, both instore and over the phone, and sometimes I have no 3G in a 3G Metro coverage area, but apart from that, I haven't had any dropouts or major problems. If I ever really need to gain assistance over the phone I tend to tell 'Lara' the IVR that I have lost my phone and I seem to get through to a customer rep, pretty quick. Seems to work everytime. I feel for everyone that has had lots of trouble and can only hope that due to all of the complaints, that hopefully Vodafone will fix all of the problems and do a network upgrade a.s.a.p or seriously risk losing all of their customers to other Telcos.

I am so sick of having no coverage. The network is useless, they give you these great cheap plans but it ends up costing you more because you have to keep making phonecalls all the time. I even have to go into my bathroom to call someone because the reception is so bad around my house. Last week my car broke down on the way from Melton to Gisborne with my 7-month old son in the car and I had to walk to find the nearest house and ask to use their phone to call my Dad because Vodafone had no reception in that area. I had no pram and I had to carry him the whole way! I am definately changing providers and I hope everyone does so that Vodafone goes down!

Every morning and evening I travel through Circular Quay in Sydney. Full reception on iPhone and iPad - but no data flowing through. This has been going on for weeks now. Also, last week before XMAS all of a sudden the same happened in Manly NSW 2095 ... I have a hard time believing it's a software update! Get your capacity planning right ...

I have a mobile phone plan and wireless internet plan with vodafone as I prefer vodafone over telstra. Not long after starting my phone plan I started getting connection errors several times a night, which did not allow me to send/receive messages or calls. After the network went down everything seemed to go back to normal and the connection errors dissappeared. A week later and I find my phone cutting out and disconnecting 4-5 minutes into each phone call i make and receive. This means I am calling someone at least 7-8 times just to have a proper conversation with them and it is very frustrating. As for my wireless internet, it usually seems find but at least once or twice a day it will not allow me to connect and comes up with an error of some sort. I either have to close the application and reboot it or reboot my whole laptop just so I can get on the net. This also is very frustrating. If there wasn't such a large amount of money to pay for exiting your contract with them, I would be out as fast as I can. Vodafone need to sort these problems out and find a way to reward all their customers to say sorry for all these problems that are occuring - and I don't mean just 24 hours worth of free calls on them, I mean something that will convince all their customers to stay with them and not choose better, if they really care.

I have been on contract with my mobile and have had no support whatsoever when I wanted to purchase a new phone (I was supposedly had a "free" mobile but had to pay out the phone before I could buy a new one with them...WTF?!)This was after 4 phone calls with just as many "consultants"

But wait, this isn't the worst...
After my partner reported excellent coverage on his Vodafail 3G modem (after dismal reception and ongoing issues with my 3 one)I decided to go with Vodafail and hope that I would never had to contact support. They were quick to sell me one but once I started experiencing issues with reception and dropouts that was the end of it. I have tried different laptops and computers, reformatted my machine, tried multiple settings and configurations as well as multiple phone calls without resolution.

I have requested multiple times as that they cannot provide me with the service to which they agreed to that they have broken my contract and as such should be voided...I get one bill wiped for the issues and having to waste half my day on the phone in anger to them because they do not understand that I have completed all of their troubleshooting BS but still no resolution.

How about they pay my hourly rate in time that I have lost in work due to their failures?

Purchased a 2 year plan with Vodafone after checking their coverage area on the internet. I now have a phone that only has reception in one part of one room in the house and sometimes in the garden. After ringing Vodaphone about this problem they advised me that their coverage area was only for outside (not inside buildings). They asked me how many bars I had displayed on my reception meter on the phnoe. I was making the call from outside and indicated that at the moment I had one bar. They responded by saying that one bar is sufficient to make and recieve calls. Problem fixed

I have been a customer for over 10 years - I prefer to stay with the one company. I am getting shocking reception in inner metro Adelaide, MMS are turning up 24 hours+ later. To top it all off when I ring I get different answers to the same question every time. I ask the same question because I never get an answer! I get three different answers to the simple question - how much data is available on my plan. Take your pick - I have 750, 2000 or 2750 MB!!

I'm a senior manager from one of Vodafones biggest corporate customers and we can't get reception at our largest manufacturing site in country Vic. It's truly laughable. I tried contacting my PA on her mobile on my way to a function on the 23rd for 25 minutes and couldn't get through. I had to turn around and go home as I had no idea where I was supposed to be and as the sole company representative at a supplier function it made me appear unprofessional. I'm going to pressure our services team to attempt to break our corporate contract with Vodafone as soon as we're back from Christmas leave. The terms of a telecommunications contract are quite straightforward. I'm confident that Vodafone are in violation of that contract.

ongoing call drop outs and very slow data download and lack of reception,
Have the constant promblem of sending 1 message to others with vodafone receive anywhere from 2-6 copies of the same message
Pix text taking up 4 hour to reach the persons inbox causing very upset
friends at 3am when the text finial arrives.

During the sales process Vodaphone boasted to have 'the largest mobile phone network in the world', though this is true, I have come to learn they probably have the worst coverage on offer in Australia.

I am on their $120 per month unlimited contract (I often go over somehow) and i could easily prove to have more than 60 calls drop out per month. Not the service I would expect being in the 'top tier' payment bracket.

I have never complained feeling that it would fall on deaf ears, as it has in the past. But now seeing that i am not alone in my frustration, would like to throw my support and story behind this movement.

No coverage in Tathra NSW...

I run a mobile gates business.. The bad
reception and dropped calls is costing me
money..will never use Voda again..

the reception was horrible everywhere we went. There were numerous amount of business text messages that I did not get or they were hours sometimes days late! In the end both my husband, myself, my mother and my son all swapped companies...

No reception at home other than two places where I get one bar of reception, visitors on other networks have no reception issues. Calls often take forever to connect or won't connect at all, even if I have good reception. Calls drop out regularly. Voicemails come through days after they've been left on my phone.

I have been with vodafone for a few years and was ok until the last couple of months where I started to get call drop outs and an inability to access my data. Trying to contact vodafone for a resolution is just ridiculous, after trying to call and being told there was a wait time of an hour I used their email complaints facility and though they say that you must respond within 120 or they close the job apparently they have no such time restraint, and when finally I had a response I was told to give 3 calls that dropout within the last 72 hours I said I couldn't since I had started to use my work phone (optus) as it was more reliable. I have contacted the TIO and am still waiting for a resolution. Don't call them for advice either, you'll be transferred between departments all of which want to blame your phone, and tell you that the reception in your area should be ok - well its not, hence the reason for my call!!! Still cannot believe that they pride themselves on their service, I would hate to see how they viewed bad service.

no service at home (west subs), have to change call settings to GSM network to make a call........ reception sucks big time, even thinkin about going back to ripoff telstra...... lift your game vodafone.........

A New Zealander who works in WA and commutes home every couple of weeks for a week off. Had Vodafone in regional NZ. Coverage was very poor and data very intermittant. I had to call customer support a couple of times and was very unimpressed getting charged to call support! (they were not very helpful either)
I have since changed to 2 degrees in NZ. Vodafone is not in Newman where I work thankfully so I use Telstra NextG although they arent perfect either. There are so many users here and infrastructure hasnt kept up so data speed is crap.

My husband is with telstra and he rarely has reception problems. Me on the other hand is constantly left without reception both in the metro area and regional area (my phone is pretty much useless out of Perth metro!). We saw Bon Jovi at Subiaco in early December and neither my sister in law (also with vodafone) had ANY reception for almost the entire concert! One of the biggest business districts out of the CBD and we have no reception for 2 hours. Just not acceptable.

Like everyone else my complaints are the perfunctory, condescending & unhelpful customer service [when you can actually get through to a real human being] & the extremely poor network reception & drops outs in a major population area of Western Sydney. They are clearly not fulfilling their side of the SFOA [Standard Form of Agreement] - i.e the contract. If I had known how bad they are I would never have signed up - be warned all those who are considering them. They are terrible! Even the staff in the retail stores are not very helpful.

Using Vodafone's network, I am frequently without reception and frequency experience 'drop-outs' in Sydney's CBD (e.g. Martin Place), the inner west (e.g. Balmain, Leichhardt) and in Sydney's south (e.g. Cronulla, Caringbah). I have been paying in excess of $120 a month for a service which fails to meet a consistent level of quality. I have logged complaints but, nothing has improved.

Plenty has been said about Vodafone's appalling network. The only thing to exceed it (in a negative sense) is there telephone support. I have spent hours on the phone stating the bleedin' obvious only to be lied to, jerked around, and disconnected. They're united team when they're selling you something and are happy to facilitate, transfer you, do whatever, but if you have a problem,
"I'm sorry you've called the wrong area, you'll have to call someone else". And don't get me started on f***ing 'Lara'. I have already change companies so I'm no longer affected. My memories of God-forsaken Vodafone are so traumatic that I will never use them again, even if they fix things.

I have made several complaints about the POOR reception after been a customer for years and putting up with it, I brought a new phone costing over $200 thinking this would help the issue NO such luck.. When spoke to vodafone after hours on hold (another issue) only to be told the coverage is poor in my area but at the moment I need to deal with it and they will fix it, yes but when.. I dont seem to get the answer for that.. Its hard when you pay the account every month and you cant use the phone as the calls are always dropping out.. very frustrating.. vodafone need to fix the reception issue I never had this problam when they were just vodafone but now they are linked to the 3 network the coverage is crap..

My Blackberry sits in SOS 90% of the time in suburbia, where other networks have full coverage. Ive been with vodafone for 6 years, but this past year has been hell! Dropped calls, no reception, missing important client calls, missing important family calls, calls going through to voicemail without the phone ringing. Intermittently dropping calls midway then sitting in SOS until I remove the battery pack. Im absolutely P****d off. Im glad I know now, every vodafone customer is having a hell of a time. Some sort of compensation is required. I will definitely be switching carriers as soon as my contract ends.

On December 18 i sent several messages and the recipient DID NOT receive the messages until the following TUESDAY!!!! My phone calls constantly drop out, even in coverage!! My phone shows there is coverage yet I cant send texts or access the net when im at concerts or ovals!!!! AND you cant EVER ring Vodafone coz you NEVER get to SPEAK TO ANYONE!!!!! CRAP SERVICE!!!

Can get network 20km from the CBD, can't make any calls and am receiving my txts after 24hrs. I feel like i belong in the ice age. Its a big shame for a giant company like vodafone to be this lazy and disappointing.I come from a third world country but at least they have networks that work and definately better networks than Vodafone.

Todd- Central Caost-I have a Vodafone A/C that I got for my wife (mother inlaw & Bro In Law also with VF and have same issues), I only get her about a third of the time, no reception all too often and calls often drop out anyhow when I do get her! can't win...was previously with 3, reception has definitiely got worse over recent months, and 3 continue to charge me (twice now have had to waste time on phone chasing refunds) even though I am no longer a customer of their- affilliate companies- equally as bad!

I was with Vodafone for about 6 months with a prepaid mobile. I discovered the network coverage was worse than 3! I switched to Virgin and am very happy with my service now. I ALWAYS have coverage no matter where I am in Perth and it's suburbs. I will never go back to Vodafone as they wasted my time and money. For all of you who are stuck in a contract with Vodafone I feel your pain. It was just as frustrating and upsetting when I was stuck in a contract with 3 but could not call anyone and/or my sms's would take 3 hours or more to reach it's destination. Vodafone had better step up, take responsibility and not only fix all it's network issues, but compensate the people who are currently with their network or I can see a LOT of people walking away from their company altogether.

I went to a friends house today and only way of getting in the house is through the garage. So what one does is call the phone to notify you're there and then he opens the door for you. Well, i tried for a good 10 minutes to call his phone, but it wouldn't even connect. It was absolutely bucketing outside so i wasn't going to leave my car. I ended up honking the horn till he came out and saw i was out there. I also sent him a text message, thinking he may receive that and he did receive it, 3 hours later when i was already comfortable on the lounge, watching a bit of tv. and then later in the afternoon he sent me two texts (we're actually both with vodafone) and i didn't receive them until 4 hours later. what an absolute joke. I live in the CBD and in my house i have limited reception. I have to wander around the house until i find a spot and if i want to make a call, that's where i have to remain. It's pathetic. Enough is enough.

My husband has been with them for 17 years and we still can't get service when we camp just outside of Echuca.....and on visiting family near Yea yesterday we had NO SERVICE for the whole time we where there......absolutely incredible...everyone else we were with had coverage except for US AGAIN!!!!

Call drop outs for the last 6 months. Delayed messages. Very poor reception from time to time

Tried to make a call today but no reception. Then saw I had one bar so made call to Foxtel when my Foxtel went down. (Couldn't use landline as that needed to be kept clear for Foxtel tech). Calls dropped out on numerous occasions and then there was no coverage again. Cost me a great deal in calls and FRUSTRATION (if you've ever called Foxtel you'll know what I mean). Had no idea this was happening Aust wide when I took out 2 year plan for my new phone last month. I want out of my contract.

Never got reception calls drop out all the time! My phones just an ipod.

I was living in an area in the Northern Suburbs where is was not possible to have broadband internet connected via the phone line. I chose vodafone mobile broadband as their plans were the most suitable and affordable for my needs. I would have been better off with a dial-up service. At first I thought it was my old laptop which was the problem, but after upgrading to a top of the range new laptop, the problems with reception and connection speed persisted. i have now discontinued my pre-paid mobile broadband plan and have taken up with Vivid Wireless. I just wish Vivid Wireless was available when I first looked at mobile services.

Don't waste your time with Vodafone mobile broadband. There are much better options out there.