I live in regional Vic and up until August 2009, I was with Vodafone. As Metropolitan areas are now discovering, regional Vic has been suffering non existent coverage for some time. The final act for myself came when speaking with a Customer Service Representative. I complained that I had zero signal out of doors and never had any 3G coverage. His response was that they (Vodafone) don't see regional centers as important to their business and had no immediate plans on improving the service to these areas. To say I was dumb struck is an understatement. Realised then that this company does not value all of it's customers. Having three months left on my contract, I unlocked my phone, sold it and threw away the sim. I paid the remaining months as normal and contracted to another carrier. With recent revelations, it has become quite evident that Vodafone treat all of their customers with contempt and the best remedy towards a company like this is to walk away. I will never use their service again and hope others do the same. Jurgen

I tried speaking to customer service of Voda few times and I was on hold waiting to be served by an operator for more than 2 hours. I am really furious the way they treat their customers. If not for my plan I would be more than happy to change voda for another provider.

Prepaid broadband (Mobile and USB) - never seen the connection bar go beyond 3bars
Tried calling vodafone to configure my internet again, spent hours on the phone with vodafone support with the phone finally not able to even recognise any network and completely locked out - thanks to the earth shattering level of support to completely ruin the phone settings. also vodafone asking me to call back next day to get the issue resolved as they din't have an immediate solution.

Finally had to format the phone and lost all data before getting it to recognise the network - all on my own by reading from the internet.

But I seem to notice these issues only for the last 6 months - prior to that it was all fine.

i have just spent over $200 buying a new phone because i thought it was my old phones reception dying only to find that the new phone was just as bad. i have also received a $100 extra on my phone because i went over my cap due to all the droping out and have to make 3 phone calls instead of 1. As for the waiting on the line for 20 minutes to get through to a customer service representative its a ploy by big business to make sure you really want to complain or give them the flick, most people get sick of waiting and just give up.

Bring on the class action i'm in!!!!!!!!!!!

I check my account balance on 23Dec, and I found I has been charged $650+ on internet for no reason. Called Vodafone 1555, they just bar the internet for me and ask me take the phone to store to do a checking. After I take the phone to Vodafone store, a staff checked phone for me, but he was unable to find the problem. He called Vodafone support line after 30+ mins hold, still can't solve the problem. I was told I must keep my internet on mobile phone bared until the current bill cycle been finished, then they will re-calculate my bill. I CAN'T USE MY INTERNET NOW!! VERY BAD!!

its crazy this vodashiXXX
been force to pay 600dllrs that i never used
call them all the time to talk about and they cut the line
all the times i m not cover can make a call...
hating .... a lot this voda.... thing

Purchased a brand new Nokia from Vodaphone 3-4 months ago -after giving my old phone away which was again Vodafone thinking its the phone that had the problem. Same problems. NOT JUST ME WITH THE NEW VODAFONE BUT MY HUSBAND AND MY DAUGHTER - HUNDREDS $$$$$ WE PAY EVERY MONTH. Thank goodness for this site but i doubt anyone will listen - talking to ourselves as usual - I guess it is better than having to wait for someone to answer the Vodafone customer service line - or maybe they cant hear it ringing due to reception they are experiencing - with the average waiting time we experienced is no less than 25 minutes... At least we know now its not our phones that have the problem and we can now change provider.
VERY DISAPPOINTED and Extremely angry - the least they could do is answer the phone and tell everyone they have issues - rather than have everyone suffer and pay. Good luck to all of us fools just write it all down and at least we now know - we are not alone...

Paying so much money every with many times not being able to hear what is someone is saying to me on the other line, or me keep calling back, or no reception.
Purchased a brand new Nokia from Vodaphone 3-4 months ago -after giving my old phone which was vodaphone again thinking its the phone that had the problem. Same problems. NOT JUST ME WITH THE NEW VODAFONE BUT MY HUSBAND AND MY DAUGHTER - HUNDREDS WE PAY EVERY MONTH. Thank goodness for this site but i doubt anyone will listen - talking to ourselves as usual - I guess is better than having to wait for someone to answer the Vodafone customer customer service with the average waiting time we experienced is no less than 25 minutes. At least we know now its not our phones that have the problem and we can now change provider.
VERY DISAPPOINTED and Extremely angry - the least they could do is answer the phone and tell everyone they have issues - rather than have everyone suffer and pay.

Worst service ever. Had to be on hold for more than an hour when I called their helpline, and I get charged for calling them? WTH?

Had to restart my phone every few minutes just so I can receive network coverage.

Calls drop out too often, SMSes received too late.

CRAP SERVICE! Vodafone should get sued big time. We users deserve compensation for all the nuisance caused by Vodafone.

When u call vodafone Lara should say " Hi i'm Lara i'm going 2 make ur fone call a nitemare and give u the shits so u hang up" .... that'll be more realistic!!

my internet never works properly a single google page takes for ever to load m not paying that much for a contract to get this crap coverage everywhere.

When u call vodafone Lara should say " Hi i'm Lara i'm going 2 make ur fone call a nitemare and give u the shits so u hang up" .... that'll be more realistic!!

I have a problem with delayed SMS's - sometimes up to 24 hours late and worse still some never arrive. How can this happen Vodafone??????

WHAT HAPPENS WHEN YOU CALL VODAFONE ???????????????????

After more than three rounds of automated menus you are offered "if you are thinking of leaving Vodafone" strangely also on option "4". When you eventually get through there is silence on the line as the unnamed operator waits for you to say something.

I never find out the person im speaking to.


It appears (and I still struggle to believe this is true) that the sole purpose of option 4 at Vodafone is to tell the customer they can't leave for reason a, b or c or indeed to explain they may leave but must first pay an exhorbitant sum of money for the priviledge.

my guess is that when the service is crap it's because some clever chap has worked out a tolerance threshold and has calculated the likely impact of churn on revenue (a bit like Ed Norton's character in Fight Club working out whether or not to issue a recall on a car model which has just crisped its passengers...) and has worked out that if you keep your shit below this threshold you make more money by ignoring and abusing your customers.

Their customer service and plans have gotten worse. Vodafone has no landline infrastructure to maintain so they should be able to offer far better prices than Telecom.

Don't know what the problem is I've been with Vodafone for 8 months and I always get 6 mbs with my mobile broadband and my Apple iPhone 4 never drops out ever. The service is fantastic.
Are you sure it's Vodafone or maybe your phone or your laptop or maybe just you??

Mobile Broadband Internet connection is appalling, it drops out every 10-15 minutes, called to see what could be done, guess what.. Nothing! Apparently the area I live in is in coverage, thats all they could tell me. Very helpful. So I just continue to pay my monthly contract & not get what I pay for. Why?

ive had enough with this crap, my phone is starting to get on my nerves aswell as the providers..
phone constantly drops out, cant ring anyone, phone turns on/off when it feels like it, people cant get through to me, bad service all around, poor customer service and my phone bill is always sky rocketing..!!! all i wanted was an upgrade, but their not helping so as soon as the contract ends.. see ya later voda..!!! for the trash...

I joined Vodaphone's mobile broadband service earlier this year. Big mistake. Terrible service constantly with drop outs almost every 10 minutes. I was given the option of breaking my contract without any costs, because of the 'lack of service' in my area (I live in central Melbourne-go figure!!). I agreed to this, except when they tried to organize a return pack for the USB stick, they couldn't find my address! Even though I have received bills from them! After a painful 20 minutes, I was told I would need to go to my local council to 'verify' my address, even though I have lived here for more than 4 years and have no issues with any other company sending me mail. Eventually I asked to speak to a supervisor, who was still adamant my address didn't exist (despite also being a Vodaphone mobile customer). My address didn't exist when they did a google search, even though when I do a google search, remarkable it shows up!! My anger was huge by this point and I was screaming down the phone at how incompetent the company are and how it wasn't my problem their systems are crap. Bare in mind that this call had been going for 40 minutes, plus 20 minutes wait on hold, plus around another 20 minutes of hold time trying to get through on previous attempts, where the call had cut out before I had spoken to someone.

Eventually the supervisor put me through to a different department, for unknown reasons, where I had to explain the situation to some poor guy. He was perhaps the most useful and pleasant person I have ever dealt with at Vodaphone and man, there have been alot of calls. He checked my address and found it within seconds and the situation was rectified. I asked him, indeed pleaded with to tell me why he was able to do something, that two other people, including a 'supervisor' couldn't do!! He was at a loss for words and I think felt genuinely embarrassed.

This is a short hand 'family' version of the WORST interaction I have EVER had with a company. It took me hours to calm down after this. And don't get me started about the 80 minute long phonecall I had when I wanted to get an iphone or about the 50 minute phonecall where no-one could work out my wrongly charged bill, where I spoke to no less then 4 people. And then there's that god forsaken Lara voice automated service.

The worst customer service ever in the history of bad customer service.

BECAUSE 3 have merged with vodafone i will pay out the remainder of my contract with 3 and go to another service.

I am very happy with 3 as i have been with them for 4 years,but its time to say goodbye because of VODASHIT.

Calls dropping out within a couple minutes of a call. SMS messages not sending straight away. The receiver of my SMS getting them at all hours of the morning.
The bars of service on my phone goes from four to none in a space of a few minutes. Crap Internet on my phone. Overall not happy. Crap, crap, crap.
What's the point of paying for these troubles?

I am in the limousine industry for 15 years every second call my calls either drop out or i have no service at all....
how could you run a efficient & effective business?????????

SOMETHING NEEDS TO BE DONE ASAP!!!!!!!!!!

I've been with Vodafone nearly 10 years and always happy untill last few years. We went on a plan 3 months ago with my husband and ever since then, all calls were constantly droppong out and you couldnt hear the other person. i spent most my time walking around trying to get reception, we live in melbourne not in the country. Worst off all internet was so slow and past 4 days i've had no internet at all. we mainly got it as we have no internet in our new place and so we can do internet banling ect now i cant even pay bills... Constant errors appear and no internet coverage. my parents are really frustrated with the calls as well... We know a number of people who have had enough and i dont even wanna call customer service- its 2 hours waiting time plus transfered to the right dept and more waiting and in the end all i get is their having some dificulties and will be fixed soon... All load of crap- Most annoying LARA - half the time i have to call back cause she cant put me through the right people...

Back in May 2010 my phone dropped out, no coverage at all having a few spare mobiles i swapped my sim...into 5 different phones! NO coverage! My brother came over with his telstra phone n i called Vodafone to complain, they checked towers in my area etc etc all saying no problem, tried system resets on the 2 main phones etc no go then they proceeded to tell me it was my phones that were broken and id need to buy a new handset!! I waited the problem out till 1 by 1 over the span of about 4 months they came back into service, the handset i want to use still drops out for days at a time! Grrrr

Around Oct i started to get messages out of the blue saying 'transaction failed - insufficient funds' 4-5 times a day for no reason i had done nothing to cause this, i called Voda several times and after being on hold for over an hour each time they would hang up on me. I sent them several emails over the past few months to which i received no reply, i must say though funny how the messages have stopped in the last 2-3 days!!

Calls continually drop out ill have to call someone 2-3 times just to have a 5 min convo! Had enough swapping companies so this doesnt affect my business!!

Every call drops out. Mobile internet is useless. $99 per month... enough said?

This was the worst experience I've ever had.

I decided I wanted a new Iphone 4.
So I go to a store in elsternwick because I wanted to make sure that the plan I signed up for would include the bonus data as advertised. After I saw the representative use the website to place an internet order, I realise going to the store was a giant waste of time and I should have done it at home. I notice the guy enter my details twice, apparently a double deal they had going. I questioned him asking "I think doing that will order me 2 phones, I only want one", He assured me only one was getting ordered. I left the store, completely in doubt. So I call the Online Orders line, and after a 40 minute hold, get through. I ask to confirm that my order was for only 1 phone. Of course, it was for 2, and I had to go through the process of explaining to the online rep that it was the store rep's fault for stuffing it up.

The store rep told me it would take a maximum of 2 weeks for me to receive my iphone, 2 months later, I receive a card in the mail telling me it is ready to be picked up at Melbourne Airport. One lengthy roadtrip later, I am holding my Iphone.

When I turn it one, the Sim isn't recognized. So I attempt to call Customer service on my then current optus prepaid. 70 minutes later, I run out of credit and the call drops.

At this point I'd like to mention that ever customer service call followed the SAME LARA prompts/answers. What would you like to do? "Activate my SIM". Please provide your mobile number? "I don't have a mobile number because you haven't given me one". I'm sorry, please repeat that.
In the end, I just yelled CONNECT ME THROUGH TO AN OPERATOR until it eventually did.
And then the Operator would ask what my mobile number is, and all I could answer was "I don't know because you haven't given me one yet". Always greeted with stunned silence.

The next day, I go to a Vodafone store centre telling them of my problem. They let me use their phone to call customer service. After talking to lara, I finally get through to rep, only to have the call drop after I answered their initial "what is your name" question.

So I call back, after another 50 minutes on hold, the same thing happens.
I ask the store rep what is going on, He shrugs and says "They are having trouble with the phone lines, I should just try again later"

Optimistic, I go home, to look up the next nearest store to me. I make my way there and ask to use their phone to sort out this mess. Another 2 tries later, a total of 60 minutes on hold, and 2 dropped calls as soon as I was connected to a representative. Again, I ask the store assistants what is going wrong and they quite rudely tell me to go home and try it later.

The next day, I decided to buy more credit for my prepaid phone, hoping they had sorted their phone issues out. After half an hour on hold, and then being dropped as soon as I got through. I gave up for the rest of the day.

The next day (friday), I went to my parent's house (as they have a phone line - I didn't), and at 0930, nice and early, I call up tech support. This time (after 20 minutes on hold of course), I don't get dropped. And tell the representative what is happening. After a lengthy explanation that they haven't given me a mobile number yet and I need my SIM activated (which at this point I find out, isn't usually needed), I am told it will be operational in 20 minutes.

At 3pm, I call back, same deal, it will be ready in an hour.
At 4pm, I call back, again, it will be ready in half an hour (Support closed at 5pm).
At 4:30pm, I call back, and am on hold until 4:59, At which point, I am answered, and then hung up on due to closing time.

That monday, I go back to a store, and tell em my problem, and that they should ring up as a staff member to sort this problem out. (I was assuming they had some sort of priority line to skip the customer service queue - this is untrue). Eventually, I am told that my Credit check failed and that I would not be able to get an Iphone.

You mean this Iphone right here? - as I showed him what I was holding.
A mate of mine applied for the same plan + iphone, and was rejected on credit check (for some bizarre reason, his credit was fine).

So now I'm confused as to why I have been rejected, and yet still sent this iphone. I'm just about fed up and ready to leave (can you blame me?) - resolving to keep the iphone, unlock it, and go with a better telco, when the store rep rings up again, and this time tells me...

That my driver's licence number was input wrong.
He inputs it, and in 5 minutes, I'm connected.

It only took 2 months overdue, and a week of hassling to get my new iphone working and operational.
But now I get to experience the constant call dropouts, Data interruptions, crappy reception and horrible customer service Vodafone has to offer!

When my contract is up, NEVER AGAIN VODAFONE. NEVER AGAIN.

Me and my husband went on a plan 2 months ago, ever since then constant calls drop out. We can't hear half the time what the other person is trying to say or vise versa. Always have to run around trying to get better reception, its not like we live in the country somewhere. Internet is extremely slow and most frustrating is last 4 days straight ive had no internet at all. we got these in order to do internet banking etc and now can't even pay bills or anything due to the internet not working at all and when you call their closed or you have to wait 2 hours. My parents are also disguasted with their new plan and can never hear us and constant calls dropping out.

I'm so happy that we're all uniting in our pain!!!
I've felt alone for so long now, Vodafone have left me stranded with drop outs, months & months to get my handset fixed whilst still paying the bills and more so, RUDE service after spending hours on the phone away from work. Their best recommendation was to graciously unlock my phone so that whilst driving around the state, I could change over my sim card into a phone & service that works whilst still driving, just to talk to a client and then, when back into an area with coverage, swap back over to my vodaphone card & phone (whilst still driving) to resume my service....and apparently, this was their best offer! So good to know that I'm not alone anymore.

Txts take days to arrive..drops out..no signal... Not long ago i spent hours of time over a few days trying to get through by phone for service when the online top-up facility wouldn't work. Numerous times after waiting for around half an hour on the line i just got cut off and then had to go through the whole Lara thing again. I sent a complaint using the web form for complaints but go no reply. After persevering with waiting i finally got through but then the line dropped out even while i was being assisted. In defense of the operator he was very helpful - not his fault he works for a terrible company. I imagine they treat their staff no better than their customers.

All I ask for is coverage in Leongatha. Thousands of people live there, and 20km away in Korrumburra there is coverage. Korrunmburra is a hole though, I want to be able to make calls without having to go there.

I didn't really feel the pain, more my friend.

A week or so ago my friend got a new phone on the vodafone network. He let me play with it for a while, so I checked moblie internet. No connection. He freaked out, checked all the settings and nothing was wrong. Tried again, still the same problem (we were in the Melbourne CBD by the way). I pulled out my phone (on 3) and 3g was working like a charm. He then decided to make a call, which obviously failed (hardcore).

I call it Nodafone

I will look for another carrier this week as long as they do not hold on to my account and telephone numbers (me and my wife) like Telstra did 3-4 years ago.

i pay 49 bucks to basically have my calls drop out, my reception go astray and and vodafail put me on hold for an hour every time i need assistance. Last week i was on a conference call, and the line went dead. I also dont get reception in the CBD but when im out in the middle of no where, i have full bars. NOT GOOD ENOUGH VODAPHONE. IM IN A CONTRACT TO PAY, AND YOU'RE IN A CONTRACT TO PROVIDE!!!

HI iv been with Vodafone for 6 years iv never had an issue with reception and my phone is a t630 10 year old my boys have the same carrier and there phones are fine ,mind u soon as i go to the country eg wallan or Kilmore reception isn't there. and when i call them i am so over lara any way for 20$ a year what do u expect if ur not happy change carrier.

DIE VODAFONE DIE
DIE LARA DIE, YOU PATRONIZING BITCH

I cant get anyone on the Vodafone support that i can understand, or understand the frustration i am going through im not getting any service at all. When I asked where they are based they told me India great help that is!!!!
F**K Vodafone so annoyed!!

this shit was on today tonight awesome !
i am so horny
and it kills me that my own boyfriend won't touch me
and he won't pay any attention too me
i wish he would just fuck me

my wife just signed up for a new iphone 4 with them. its just useless now... no network coverage.. it just became an ipod touch... funny thing my old n85 with optus works better than her phone....

Purchased Prepaid Broadband and Pocket WIFI about two months ago. All was running smoothly until about 5 weeks ago when the internet became extremely slow and most often did not connect. It only works during random times like after 11pm on a week night for example. After several attempts on my computer to scan for spyware & viruses and also calling Vodafone with no response, I took everything into a Vodafone store to see if they could help me. They told me that the towers in area were updated and I needed my Broadband to be updated also. I was in a shopping centre with three Vodafone stores and I was dragged to each one to find a device capable of doing this upgrade. I was told it would take 30 minutes, so I returned after 30min in which they told me "Oh, we didn't get your name before and we needed that, so it will be another 30 minute wait". I patiently tried to fill in another 30 minutes before returning to the store. The Vodafone employee helping me was no where to be found and the other staff had no idea what I was talking about. I continued walking past each of the three stores to see if I could find her. After another 30minute I finally found the employee at another Vodafone store in the centre (different from original). She returned everything to me and told me the update was complete. When I got home I plugged everything in and guess what? Nothing had changed...internet still not working. It wasted my afternoon. From experience I find the staff at stores in my area lacking a conscientious work ethic. I will be standing there waiting to be served without being acknowledged for several minutes. I hope this mess gets fixed quickly before there are more angry customers. Good luck Vodaphone!!

I signed with Vodafone almost 3 years ago and in that time have had limited reception or no reception at all. I now live 20km from Melbourne CBD and cant get reception at the rear of my house so to use my phone i must stand out the front of my house or else it will drop out. I was promised with my $79 cap oner $550 worth of credit im still only getting $550, as a result earlier in the year i ran over my cap as i was not getting the correct value. I received a bill of over $250 3 or 4 times, it took months of hounding Vodafone through their stupid customer service menu (with the stupid automated LARA) to get them to acknowledge their wrong, it then took another month or so of arguing with people that told me i was wrong before i got them to admit their wrong again and then to get compensated for the bill that i had gone over. No coverage, No Customer Service, Stuff ups on their behalf that cost customers money, im going to Optus and advising anyone i know not to even consider Vodafone

I have tried to complain but no one there to talk to only machine.
I have contact and report to Telecommunication Ombudsman twice but still no change in relation. so, I decided to putout from their contract.

Kind regards

H B

I signed up 2 mobiles with Vodafone and have had mixed reaction at the start. As time progressed, the serivce got worse and worse to the point of being beyond that joke. We have called Vodafone on several occassions and even the call centres (that can hardly be understood) hang up on you and do not log the call/problem/complaint; especially when you want to escalate the problem!
Someone from NSW thinks vodafone is FAIL at 27 Dec 2010 11:55:19 PM
I had a Vodafone mobile contract for over a year and had no problems apart from an occasional drop out. I even signed up for mobile broadband with them I was so impressed!

I live just 10km form the CBD and both the mobile reception and broadband are inconsistent in connection speed, service etc and calls consistently drop out or DO NOT CONNECT. Over the past few weeks, my phone keeps on freezing and rebotting itself; something which does not happen with my other phones with different providers!

According to the call centre, there are supposedly no problems and I was unique to the issue. NOT GOOD ENOUGH! I was also told by friends to turn off 3G to get more consistent reception. Why pat for 3G if it does not work.

Reception at home is less than pathetic and I WANT OUT OF MY CONTRACT AS THEY ARE NOT HOLDING UP THEIR END OF THE AGREEMENT.

i'm literally moving the USB modem around the house to get a better signal for my internet. very disappointed.....frustrating... its a joke...

The signal is never constant and i cant even phone another vodafone phone.

Had been a Voda customer for nearly 3years but can't wait to leave once contract's over. Had a terrible experience with them.

Was charged $1300 for data charges I didn't even use.

Informed Voda of irregularities months after months & yet I was slapped with ridiculous amount of bills/smses demanding payments.

Here I was alerting them of something that wasn't right & there they were taking an oppurtunity to dump me with more demands for money.

Rang help cente & went into 3 different Voda shop to no resolutions and bills kept rising.

Everytime we rang the help desk, it's like speaking to a wall who echoes what we say. They need to move the call centre to AU & have proper English speaking operators who knows what on earth we are saying instead of repeating after themselves using scripts. It's so fake of them trying to be polite when they don't really care about our plight.

Call centre operator repeatedly said it's my fault & that I must pay off else I'll be taken to court. A supervisor then promised payment of just 200 since it was an error on their part and that someone will be in touch with me to confirm investigations & exact payment amount to be made.

No calls were received by me except smses demanding bill payment.
When eventually a call was received which was after weeks & months of complains, phone rang only once and sms came to inform us to ring call centre
& was put on hold again for hours.

Same explanation given & the wait started again. Calls/sms to ring helpdesk
and when someone eventually answered, issues passed to another dept and supervisoy and calls disconnected again.

Last resort; Made a complaint with TIO. Rang Vodafone to inform them of engagements with TIO; Within hours & max of 2 days, issues was resolved.

Eventually a payment of 280 was honoured after weeks/months of promise, threats of suspension & legal action by them.

Thanks to TIO but NO THANKS to VODA.

I live at the fringe of their 3G coverage. I often not receive any incoming call from my friends and families because the hand set could not decide weather it's in 3/Vodafone coverage or roaming service. So I missed all the calls and SMS until next day or two. I thought me and my wife was the only people who had a bad luck service. I'm totally wrong until I know about this website on TV tonight. I am interested in to join the fight against second/third rate services at premium price! This is worst than Telstra and ADSL2 network!

Kind Regards

Rick

Constant drop outs during calls. no coverage msgs in metropolitan area.

NEVER... had any problems while with three.

HI iv been with Vodafone for 6 years iv never had an issue with reception and my phone is a t630 10 year old my boys have the same carrier and there phones are fine ,mind u soon as i go to the country eg wallan or Kilmore reception isn't there. and when i call them i am so over lara any way for 20$ a year what do u expect if ur not happy change carrier.

my vodaphone broadband dongle drops out all the time while my wifes 3g will stay connected all day. You can't just connect again either without removing the dongle from the computer befor you reconnect again. It doesn't make a difference what laptop it's in either so they can't blame the laptop for its failure. GRRRRRRRRR

I have experienced voicemail 2 days late that cost me business and data so slow a carrier pigeon would be more effective and call drop outs so bad that VODAPHONE then suggested via their call centre that it was my iphone 3Gs and that it would cost me $1700 to break the contract... So I bought the Iphone 4 OUTRIGHT direct from Apple at $1000 and guess what.......................................................................................................SAME PROBLEMS! It is your stinking network NOT THE PHONE!

NO coeverage in wilson prom....kidding me...

I have swapped my 6 month old SIM card for a new one still same shit happening my cousin cant even get thur to me like wtf grrrrrrrrrrr what if i had to call the docs whitch i tried doing one day my phone would not let me my lil girl was sick an in pain an i dont drive so i tired to call family to come an get me so i could take her to docs she was in so much pain i'm on a 24 month plan wtf do i do i cant cancel it coz that costs more fucking money i'm so over it what if someone was dying on the side of the rd yeah good on ya vodafone THUMBS DOWN TO U

Drop call, no service and long time waiting for 3g.

No coverage where I work in outer south eastern melbourne and often in our travels around Queensland in towns like 1770- we had to use phone boxes!!!!!!!!! Every other network fine.

I was talking to a vodafone, no, 3! staff member earlier for approximately 1 hour (including half hour on hold) trying to sort a few things out on my bill.

I applied for a $39 month to month broadband plan, it was a special offer emailed to me, they put me on and billed me $49 a month.

Also I did not receive my dongle until the 13th of December and was charged from the 30th of November!
The staff member had to put me on hold while he went to ask what a dongle was?

I phoned around the 12th of December to advise I had not received it and was told not to worry, I would not be charged. How was I to know it had been delivered to the Post Office when no notification was left to tell me? My contract stated that it would be delivered to my door and I would have to show I.D and sign.

The staff member could not explain to me what my volume limit was. It says I have passed this everytime I connect. He then put me through to a closed department.

I did not ask for my mobile to be put on the same bill. It has never been direct debited before as the broadband is nor did I give permission.

I am not happy with the signal either, I only get poor service, one bar only.

I have also been annoyed that my prepaid mobile was cancelled without advising me first.

I will consider cancelling my phone plan when it expires in February also but lets hope conditions improve.

I cancelled a 24 month contract after 12 months in also after being with vodafone for years because I get bad reception and data connectivity in my area yet telstra is fine in the same area.... So that is why I switched to telstra and now have to pay out $400 because I cancelled my contract for not being happy with the provided service

No NETWORK
SERVICE LOST!
LATE CALLS, LOST OF MMS, AND MESSAGES!
SHIT SERVICE SUPPORT!!!

My son 23 yrs was on a contract with vodaphone and bought a new handset and was charged over $3000.00 for that month for supposedly not exiting the internet and they did not call him to tell him he was over his limit until his bill was over $3000.00 because he was not told how exit the internet correctly. Being so young he could not speak with life experience and was made to pay it and it was right at the time ACA had the exact same story on and the gentleman did not have to pay for his, due to appearing on ACA.

Vodafone deducted more money than they should've for two months and happened to not send me the bills explaining I had exceeded the limit for my mobile broadband internet. I only found out in my bank statements and luckily I had enough money in my account both times for the bills to be paid through direct debit. When I finally got through to them after a million hours and phone calls, they said they'd have to charge me a fee to send me my bills via email. I've wasted hours waiting to speak to someone and at last today somebody at the retentions team listened to my grievances. None of the other workers gave a damn. I've been having trouble with them since February of 2010 and they put me in a really complicated situation. I want some kind of monetary compensation for being inconvenienced. I'll never go back to them. Vodafone won't be part of my vocabulary any more.

Looks like Ericsson did to Vodaphone's network what it did to Telstra's NextG network - sold it a lemon.

i get txt's 3 or 4 days later no one can call me an i sometimes cant call out it's so annoying i'm over it i'm about to change over to another phone compony if this is not fixed asap it's been happening to me more than 2 yrs i have to go out side to use my phone it's fucked

suk my cock everyonee use are all fagssssssss

I recently switched to vodafone from optus because they had a good deal on one of the phone model which i was after. Within weeks i realised i made a very big blunder by choosing that awful network. My phone sows that there is no network coverage in most of places like my home (which is really annoying), in my suburb (In Point cook) and even in shopping centre. Signal strength is not even low i would say but is zero. Tried calling customer service and waited for hours and hours but ended only in vain. In whole, whenever i am in need of phone all i have got is only a mobile with no network coverage. Damn vodafone.

They told me I would get 98% coverage around Australia and that my their lines are amongst the best because they share their lines with Telstra's 3G network. I SAY BULLS**T TO ALL THE LYING COMPANIES AND THEIR CRAP GIVE US THE TRUTH AND STOP WITH YOUR GAMES WITHOUT US YOU WOULD NOT BE AROUND.

Been with 3 Internet for 2 years ,cancelled wireless modem in June 2010 as it was up for renewal ,moved to wireless Internet for Ipad reception is shit roaming all the time , while still being charged monthly for old account ,final straw when they took $170 out on Xmas eve cancelations fee .let's get them guys

been with vodapain 10 years plus don't know why.live in taylors lakes melbourne
have tower across the road you guest it no reception.3 phone 2 sim cards and the final comment from store thats the way it is wtf.still waiting on my picture text from xmas my family on telstra and optus all have their photos not happy.walk into supermarket big w target or carpark no reception have to walk out of shop vodafone reply yeh it happens here at watergardens wtf.i hope they sue the ass of vodafone i have been very patient and would gladly help.
lets wait for outcome.

Calls drop out. I then have to ring back getting charged a new connection fee and rewarding these muppets for there rubbish service. I thought it was the phone and was told the same at there store until I heard about the other sufferers out there.

We do a lots of traveling within victoria and we dont have coverage in most of victoria this is not good. Isn't this the whole idea of having a mobile phone when traveling and for emergencies with families to be able to contact you anytime anywhere.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i'm always charged over my cap, i have paid my last bill ontime and yet i receive an invoice stating i havent, first time on a contact with them and i'm hating it already. the service is crap and what they promised me when i signed up is not what im getting, but im sure getting charged for something that im using when im not even using it...please explain vodafone WHAT AM I USING THAT IM BEEN CHARGED FOR cause when i call the call centre they cant explain it to me

As my husband is a Postie I always want him to have access to a mobile phone for emergencies & alike. He was 'sucked into' purchasing a fancy new mobile with Vodafone & the reception was total rubbish. I was texting him whist sitting in bed next to him & he would recieve the notification the next day. I also needed to contact him urgently about a serious medical issue & he couldn't be reached due to lack of reception. We were disgusted at the way we were treated from the Vodafone staff both at the Call Centre & in the shopping centres. In the end, we paid heaps to get out of his contract & straight away bought a new plan with a competitor. Since then, no problems at all!!!

I was on vodafone for years, multiple dropouts. Couldn't have a phone conversation longer than a couple of minutes without it dropping out. Very embarrassing when you are applying for jobs. Msgs came through days later and calls often wouldn't even come through.
After multiple calls to ask them to fix something simple (that of course they claimed wasn't their fault) I went to 3 mobile.
3 were great, not a problem...until a couple of months ago when vodafone took over. now calls wont connect, phone lines drop out, reception goes from full to nothing without even moving spots causing the phone to drop out. full reception, open the internet and nope its gone again.
The other day my phone claimed to have full reception, yet a call didn't come through because of no reception.
I didn't move to 3 to deal with vodafone shit again.
My contract is up in 2 weeks, and if there is no improvement or explanation from vodafone by then, then Im out. I hope they finally see how bad they have got. Stop pumping your money into advertising and start looking after the customers you already have, because at this rate there wont be many of them left.

I live in the CBD (melbourne) and have half strength signal most of the time, with daily drop-outs, and voice delays...having alot of missed txt messages or receiving a sms up to 3 hours later, I decided to test the service.. sitting in the same room with another vodafone user, we txted to see how long the sms would take to arrive... it took on average 7 minutes with one turning up the following day...what the F ?????? their service has only got worse since merging with 3... I have a 3 mobile broadband service, which is the biggest rip-off, never reaches the speeds its advertised to be able to do...more like dial up speeds most of the time, also they have a trick where they tell you that your data allowance has been used up, and to purchase more, I log in my user account to view how much data I have left (as I do often) but mysteriously that service doesn't show up, so believing im out off data, I buy more, once bought, my user account updates showing me that I have more data than I just bought,(sometime up to 750MB extra) meaning I was never out of data in the first place... tricking me into buy more. I even had this happen a few hours after buying 2Gb of data, I hadn't even used the internet within that time, customer service keeps telling me that there is no problems with their service, and that I can always view how much data I have left via my user account online ... who are they kidding. vodafone and 3 (both being the same network) will never have my business again. off to Telstra I go !!!!!!!!!!!!!1

We were told by the sales lady our suburb had Vodafone coverage. As soon as we got home...NO SERVICE at all unless we walk a few metres up the street. We get minimal coverage at work and minimal coverage in certain areas near where we live. I have tried complaining a couple of times...not only am I made to wait along time...the buck is passed to 3 different people all of whom I cannot understand. The first time I was told they were doing maintainance in our area and the coverage should be fine in 3 days but after 3 days still no service. The last time I called them I wanted to cancel our 2 year contract (my partner and I both have Iphones)explaining that both our phones have no coverage at all at home but they said it might be a faulty phone and sent an email with instructions as to what might be wrong with the phone and how to fix it. I didnt understand the instructions and havent bothered calling them back as I have no desire to speak with a person I do not understand so I keep putting it off!!! We have learned to live with no service at home only due to the fact that I can send my partner a message whilst he is at work on facebook. But as we live in a high risk fire danger area due to excessive trees, we experiance blackouts regularly and if there was a fire near us we would then lose all forms of communication with anyone. Or just a simple blackout means if there is an emergancy at home there is no communication for us at all. In this day and age it is simply NOT ON!!!My partner has alot to say about Vodafone himself but he wont be so polite about it!!!

The purchase of two phones online through Vodafone was the most appalling shopping experience I have ever had. The dabacle lasted 3 weeks before I got the phones - this after phoning everyday, holding for ages, speaking to people all over the planet... When I finally get the phones going, I find I barely have any coverage. The Vodafone Map naturally shows full coverage in my area. I cannot keep a SINGLE call to the end where I live! Every single call drops out. What regrets...

i never have reception on my blackberry it is always roaming and hence the roaming call fees are much higher...... my bills are never on time nor are they ever under my plan rates i dont understand vodafone has free calls to 3 customers and vodafone customers rights? even thou the people i ring on a daily basis are with 3 or vodafone i some how according to 1555 staff always go over my cap plan.

No one pick up the phone when you ring up for help in the customer service department. You have lost me forever as a customer vodafone and I vowed never to use your service again after my contract expired. You are making a big mistake if you think you can fool the public with your bullshit claim

As a resident of Melton, I had constant trouble with my VF reception. Making a call, then keeping the connection. On one occassion in the middle of winter I was in my courtyard standing on the outdoor table as this was the only acceptable spot. Ridiculous! Now as a resident in Caroline Springs, great VF reception so got a VF USB for the internet. Absolute rubbish. Constant frustration. Lucky dip as to where it would work in the house at any point in time. Changed my internet provider.

I am with THEE who are owned by Vodafone.
I get 1 gig per month internet usage on my iPhone of which i use approx 200 meg on average.
When I "roam" outside of a 3 network area I get billed for internet usage. But when that happens, I roam from THREE to VODAFONE. IT's THE SAME COMPANY yet I have to pay!!!
I asked for this feature to be turned off. No can do.

Also

I work on "Level Seven" of an office block in the city. I have 1 bar of coverage if i am lucky from either three or vodafone.

Frequently get no bars/no signal in Coburg, 8kms fro Melbourne CBD.

Also had no signal in Carlton, 3kms from the CBD.

Voicemails can take a day to arrive.

3G speeds are appalling, at least compared to telstra.

Maybe rumours that voda/3 dumped all 3 users onto the voda network are true?

Contractual obligations not met by Vodafone themselves, poor reception in some areas where Vodafone claims good coverage after two service checks/requests - blamed my phone which should have out performed similar models at the time.

Late SMS's.

VERY DIFFICULT to stop or make changes to your contract, but it's OK for Vodafone to double-charge, make accounting and billing errors and threaten you with legal action when you protest their incompetence. Sales staff are lying assholes, they promise you various things/services/rebates but they do not materialise after a contract has begun.

Very expensive calls for the quality of service you get.

Had the same rubbish in the UK and in Holland too, never again. Vodafone is yet another (globally) shit company to deal with.

Came over to vfone from telstra. Was talked into buying a Nokia N97 over an iphone and a more expensive Nokia, that was the first problem. Little did i know at the time the N97 was and still is one of the most repaired, replaced and returned phones. It was a lemon from new. After trying to return it at Epping and South Morang vfone stores (as they said any problem with the phone within the first 3 months they would accept it back and give me a new one), they kept telling me to wait for the software update that would fix everything. This phrase became the norm for the next few months, there was an update for the phone just about every month. They only accepted it back for repair when the phone got hot and actually died, even then they tried to refuse it back because they had no loan phones. The new phone they gave me was just as much a piece of shit as the last, software glitching, freezing, turning off, taking photos on its own, etc. Now thats just the problems with customer service and the phone, now to the network. I work in Fairfield in Melbourne, close suburb to the CBD. Never did I have trouble with service there with telstra, I am lucky to have 2 or 3 bars of reception at the most at my workplace, inside or outside. I constantly have no internet access even when I have full reception on my phone, phone calls drop out and say connection error, sms will not send for no reason, and worst of all being on hold forever to find out what is going on is a joke. So I emailed a complaint, and just got handballed back to the retail stores who plain don't care either. I am so pissed for going to vodafone, I would have been better off using two tin cans and a length of string to communicate with people.

Logged onto vodafones website to check the coverage of pre-paid broadband in Hamilton for my father. Website said it had coverage. Checked with the sales person in store before buying the usb modem about coverage and they also brought up the same map I had looked at. Spent money on the modem only to find out there is ZERO coverage in Hamilton - so, wasted time (there was a massive wait in store) and money!

i was on three and it was worse on three, always drop outs all the time almost every call, the 3g network is rubbish internet never works or goes on and off impossible to enjoy my iphone!

i live on the mornington peninsula and have had nothing but trouble with VF mobile service. The salesperson told us that the network coverage would be excellent in our area. I have had nothing but poor reception and dropouts. I thought it was just my phone, but turns out no, it's VF. reading all these other accounts of VFs service it was like looking into a mirror. their coverage is poo! depending on the weather (ie wind, rain, storms, clouds, sunshine and anything else) my using my phone is like playing roulette. Sometimes works in the lounge/bedroom/kitchen/outside, but usually not. and because it has worked once in a particular location, it does not mean that it will work there again later, or even during the same conversation. i am very keen and interested in joining any class action that may take place. i will next time most likely just go with telstra regardless of the cost - just so i can feel like a prince with my superior network coverage regardless of the cost ;-)

use it for my mobile phone...never had any problems with them at all

Reception = Crap - cant get texts let alone make calls that don drop out!
Handset = had 3 mobiles, 2 faulty!
Customer Service = "Lara" has a hearing problem, anything more that 10 mins wait time is unacceptable, the service is Indian, Malaysian or other. Rarely spoken with Aussie in an Aussie call centre!

NOT HAPPY JAN!

Thrilled about this website! Awesome idea........ now will they get this message!!!!

:(

Ever since vodafone has taken over 3network, i have had so many problems with my phone.... and not happy at the fact that i broke down 4 week s ago and could call eneryone to help as my phone keeped on serching and had to you s someone elses phone to ring for help NOT HAPPY VODAPHONE

it's keep cutting out my calls,iternet never works, sms never getting tru & i'm getting charge multiple times, always getting indian workers (no disrespect or racial as i am an other ethnic as well)that couldnt understand what was i talking about & sum were quite rude to me. very unprofessional & even I always pay on time they couldnt careless. i am so sick to death these multibillion fone company just keep taking our money how about giving us what we actually paid for!

internet service/3G service is a joke. one moment you have full reception, next momnet internet has gone yet I haven't moved a muscle. full bars of reception, no internet connection. And there is always an internal error

Bought a Vodafone mobile from Crazy Johns and couldn't get any reception. Unable to get refund because map issued by Vodafone showed there was reception in my area. There is a small pocket where there isn't any but they weren't interested in my complaint.

My wife and I are both on 3 mobiles and over the last 6 or so months after Vodafone bought out 3 the coverage has been significantly worse than when it was under 3. If you think 3's network coverage is bad, think again when it is under Vodafone. Often we get drop outs, connection errors, no network, roaming and anything and everything else in between. I used to work at a Vodafone call centre years ago and I have almost never got any negative feedback about the coverage. I left when management decided to trade us in for travellers and students who are on chicken feed per hour. I now work in a western industrial area and there used to be ok reception before and now it is usually on roaming or not at all, therefore I can't get onto the internet from my phone. I need my mobile for work and I can't afford to be screwed around by the incompetency of these dills. I have been on 3 for almost 10 years and my wife signed up to 3 4 years ago. Not anymore. my contract has already expired and I'm on pay as you go, and 3 has been pestering me for the last 6 months asking me to commit to another 2 years. Not a chance in hell. Plenty of people I know has already cancelled their 3 contracts and we won't be too far behind them. My advice would be vote with your wallets and tell these idiots to quit putting their money towards V8 stupidcars and Formula Fail and anything to give them a big head and junkets and start looking after their customers and commit to quality infrastructure.

What do you people want ?? Great deals, great bundles, but at what cost ?? If it sounds too good to be true, usually is. Try using Telstra, great coverage, bundles are pretty good and EXTREMELY RARELY lose coverage. The old adage " YOU GET WHAT YOU PAY FOR ". That is what you are all getting with Vodafone. No sympathy for you.

Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh! Is all i can say!
I am over Vodafone!!!!! I have had so many drop outs and unable to connect. More recently. I have not been received lots of messages from friends n family - various networks. Some arrived days later. Ive missed important info and had a blue with a friend for a misunderstnding re not receiving a text message. Tried ringing up almost every day in the past month - "Lara" (who I also HATE) tells me its at least a 40 - 45 min wait time! Who has that kinda time to waste???????? And IF I did get through, an overseas person answered and cant understand my accent or what I am trying to say!!


I also have been trying to get a new iphone 4 - been waiting over 2 months!
I HATE VOADFONE! If I could quit my contract without penalties I would.

THANK YOU TAHNK YOU for thid s website!

No coverage inside the home, stand at a particular location in the house to get the reception.Totally Hopeless, very frustating to be with 3/Voda

I cannot get reception on my phone whilst at work (SE Suburbs of Melb) so have had to purchase a Telstra phone to stop missing calls. I have been hung up on repeatedly while on hold for Customer Service and still have no answer as to why every other network can do what Vodafone cannot - give me coverage in a metro area of a major capital city!

I live in st kilda I had wireless broadband with 3 owned by vodacrap
the speed was terrible I cancelled with 3 after 2 ears, a vodapone sales person said that the speed would be alot faster, fantastic with vodapone. she garanteed it. I waited over a month for the modem it finally arrived the speed was crap!
I switched to optus much better.
I have spent hours waiting on hold for vodacrap to complian and stop payment.
I have also wasted time emailing them.
They have sent me a bill for this month after I told them I cancelled.
vodapone has caused me great frustration and waste of time.
they should spend money on quality service rather than pubilicty compaigns.

Very poor reception, I do a lot of international calls, to no avail, every time I have to call at least 3 to 4 times before getting through, with my other service provider, i always get through 1st time.

Vodafone internet,do not go there.Worst ever,drops out every 3 minutes.Been paying for my contract (ends in April)but have had to pay for telstra as well because i couldn't use the Vodafone, it is sooooo bad.Two lots of internet bill for the last 2 years, surely that can't be right.Vodafone told me the problem would be fixed years ago and it never was so i had to connect to telstra, they always said i had good coverage and basically put the blame on me,now i know i'm not going insane and there was a problen with the coverage.

Annoyed! as I was happy with 3 and was lied to about 'how good' the coverage is...then at times, I can't even get a signal in my room, at work ect. Makes it very difficult when your awaiting calls from a job and have to explain why you were unreachable.