I use VF broadband for business, on a contract. I make a trip to local McDonalds for their free WiFi once a week, to get work done.

For years I have received terrible phone reception from Vodafone living in suburban Melbourne. I can't hear people, calls drop out, people can't hear me, the phone doesn't get reception at all for hours at a time, sms messages are late in delivery, voicemail messages are delayed for days & this all happens constantly. I've since changed to Telstra where I get better reception in the middle of outback W.A. than with Vodafone in Nunawading.

Notice difference when 3(three) was taken over by Vodafone.
Looks like 3(three) is now on the Vodafone network - although they are yet to admit this. Drops out continually - coverage poor.

Despite Vodaphone saying they are putting in extra towers a number of years ago there is still no coverage in Korumburra Victoria and poor coverage in the southern Mornington Penisula Victoria. Also frequent call drop outs.
No wireless broadband in Western Port Bay Victoria area.

Ive recently moved to Melb from Sydney - I get a bill $400 over my normal spend amount. So I call Vodafone to question my bill and I am told that its because of network upgrades! They tell me it should be fixed within a couple of months and that it will be worth the wait once the "new" network is up and running and that these kind of things happen in order for a better service. I asked the Vodafone rep why I should be expected to pay for a upgrade and I explained that I keep getting calls dropping out, cant access emails, voice mails that dont come through, and work cant reach me when I am on call - and considering I am in one of the Emergency Services my phone is absolutely required! The phone rep offers me a $112 credit as good will, not as a admission of liability he says. I asked about cancellation fees because of the poor performance and they tell me $998 ! Shonky shonky shonky! Im logging my complaint with the TIO and will be trying my absolute hardest to ditch Vodafone as soon as I can.

Even in an inner Eastern suburb of Melbourne I cannot get a signal and if I momentarily do, it drops out. Go outside of the metropolitan area and it is even more pathetic. Get your act together Vodafone!!! Not happy!!!!

I have been with vodafone for 1.5 years, my phone continually has no service,having to turn phone off and on, no reception most times.
Rang them to try and get out of my contract but declined. Will NEVER EVER go with vodaphone again, cant wait for my contract to end.

i am with 3 and recently since they buddied up with vodaphone i have had litterally no recetion for hours at a time. my boyfriend and i both signed up for iphones in july and are very dissapointed. the amount of times i heared that the problem was being investigated, luckily i got a little bit angry on the phone to three customer service and they now pay both of our bills untill they sort out their problem. still not happy!

i am with 3 and recently since they buddied up with vodaphone i have had litterally no recetion for hours at a time. my boyfriend and i both signed up for iphones in july and are very dissapointed. the amount of times i heared that the problem was being investigated, luckily i got a little bit angry on the phone to three customer service and they now pay both of our bills untill they sort out their problem. still not happy!

I'm trapped into relying on Vodafone through their subsidiary Crazy Johns. Totally unreliable both for coverage (I live in Northcote in Melbourne) and for service and care. All I have EVER had are empty apologies. On one phone call I was on hold for over 5 minutes while the employee read through my endless stream of issues with coverage and bad service. DONT use Vodafone or any company that shares their network.

No coverage half the time

Sick and tired of this CRAP! i thought OPTUS was bad this JUST Sh/*-s all over.
CAlls dropping out, messages not sent. People complaining my phone is always off. iv chaged phone and NO DIFFERENCE! and i even went on signing up another contract and YEP the same thing., I WANT A REFUND AND AS FOR MY NUMBER I WANT COMPENSATION ON ALL ASPECTS OF BUSINESS I SPEND 1000;s on advertising with my number on everything.

Everytime I try to make a phone call, it always drops out, and I have to try to send texts a least 3 times before the bloody thing sends! It is that shitty I am thinking of swapping to Amaysim! It pisses me off every damn day, especially when my girlfriend calls me. I have been wanting to complain for a very long time, but had a feeling they wouldn't do anything. And I am right. GET OF YOUR FUCKING ARSE VODAFONE!!

well im with 3 which vodafone have merged with how long b4 3 coverage is screwed up that will be next

They stuffed 3 mobile customers over

I have been with vodafone for a few years, but i recently moved to Gippsland, and for the past 12 months, have had hardly any reception...it really pisses me off that i have to spend $90 per month, for no service...i figure no point complaining, nothing will get done. if i change companies, i have to pay all those plan cancellation fees, really feel like i have no choice, but to put up with the shit house reception. im glad that other people have now said something, and that im not the only one. i really hope something gets done about this. seriously unsatisfied vodafone customer.

I am not, because I dumped them. In the bush Western VIC they have many dead spots which will see you stranded with no coverage. They are not on all sites like Optus/Telstra so OPT OUT. Vote with your feet and go to someone else. They wont go and build new sites in 24 hours so walk.

No coverage half the time. DISGRACEFUL

The worst coverage i have experienced in a very long time. Reason why i did not go with another provider ie optus is i thought i would at least get decent coverage. For the amount i pay per month for my cap i expect to receive at least one bar of coverage on my phone. Extremely dissatisfied to say the least!!!!!

Have a Iphone 3GS have noticed over the last few months that 3G connectivity has slowed dramatically, have had a few drop outs just recently, and only commented on it today at my mates place and had seen the news event on the television,
what the hell is going on Vodaphone ??? want answers or an decent explaination...

internet canot be used from 3pm to about 9pm cant download bulk data times out all the time

?no reception on phone, 25th and the 26th. Phone in house where I normally have full reception. Work had to left messages on voice mail for overtime shifts. Took 3 hours before I received sms to tell me I had a voicemail. Shift covered by other people, missed $$$$$$

I went overseas for a month. I didn't use my phone at all. I came back to find a vodafone phone bill of $776.00 waiting for me. When I asked why? they refused to give me an explanation. it is a rip off!!!

The past 6 months have been the worse. Constant call drop out even in Melbourne's CBD!!! I try re-dialling only to get busy signals or get the vodafone number you are calling has been switched off only to redial again and get the caller (clearly phone hasnt been switched off). Yesterday my wireless broadband dropped out 25 times in 2 hours... Im on an umlimited plan but my partner is on 49 cap and always go over because he has to text because he cant get through. I dont understand why this is happening when all telecoms use Telstra's mobile towers?? Seriously Vodafone get your act together.

It is do ridiculous that in order to make a phone call I have to leave my house and walk out onto the road! What a waste of money!

Really high bills out of the blue, no explanation for it, nothing extra used! Poor reception and poor customer service! Will def be changing services when contract is up!!

I waited over 3 hours in total of a 6.5 hr phone call. And was then bounced around from wrong department to wrong department (OZ to India & around again). Let's start at the beginning.

I was with 3 mobile broadband and had horrible internet connections with them. So when they started merging they suggested I move to Vodafone because they offered more data for the same price. It started out ok but soon went down hill. I was promised a month free and a free modem. Modem arrived it went well. Then it slowed to a crawl. I rang them. They said there system had started charging me from the first month of the billing cycle, as if I had used 8Gb in a second and then proceeded to charge me above the cap price. I was assured he would ring me back at the end of the month and that my account would be placed into high priority and would be resolved asap.

Well no phone call, but they did leave a voicemail supposedly on my mobile broadband modem! How am I supposed to listen to that? They have my mobile number and they know this is an internet connection. No bill either. SO I contacted them again. Was promised another free month for my pain etc. Soon after the modem stopped connecting to the net at all. Again called same thing, sorry sir, blah blah blah. Worked again but now the connection metre says 4 bars constantly buy 0 data comes through. I have to refresh 6 or more times to get anything to load.

I called again and this was the 6.5 hour call I referred to at the start. Again things were promised and nothing has ever been done. I was then sent two bills totalling $190 odd for the first two months that were supposed to be FREE months.. Not bad VF..

So here we are now. I know the towers are being upgraded in our area "soon" but that does not excuse the poor billing and customer service.

I was watching the news about the troubles with Vodafone.. and had to jump online ASAP!!! I have an iphone and never have service.. always poor!! Friends try to call me and they can never get through to me.. and don't get me started on the slow crappy internet service I have!!!

Lara is gay and does not work

recipetion is crap you move and you lose recipetion and then go back and you have it its crap

Im unfortunately on a locked in plan with Vodafone for another 12 months.I live in the metropolitan area in sight of a Telco tower but never get more than two bars on the signal strength. I regularly get the no service message and calls I receive, especially international always drop out. Interesting I have VOIP on my computer and those international calls never drop out.

I am signed up to a 3 contract, which I am given understand is owned by Vodaphone.

It is rare for me to have reception. I get no reception at work. At home. At my parents'. In my yard. I'm lucky to get some reception if I wander around in the front yard. There is almost no point having this thing. Even if it were an emergency I don't think I'd be able to call for help.

And even though I paid my bill on time (on the due date) they still, 2 months in a row, charged me a payment dishonour fee of $16.50.

It's beyond a joke.

I can never get reception where I'm staying and have had constant drop-outs and very very delayed voicemail messages!! I've had enough!!! Their lack of 3G service is also a worry!!

I've been with Vodafone for years with work, hence I chose to be with the same company for my personal mobile. I'm on a $69 cap which includes $700 worth of local and intl calls. However, ever since I've been with Vodaphone it has been nothing but a nightmare. I'm unable to make any calls both intl & local. Reception's crap even inside my home. I'm on a contract with this company for the next 24 months, which I think is also a load of crap. Please help!!!!

My service is through Think Mobile. They use Vodafone. I rarely have coverage, but I pay monthly, without fail. I am a sole parent with two children. In the event of a blackout, I need my mobile phone to be working. It usually doesn't. I am told that if I go to Telstra, I'll have coverage everywhere. I'll also have sky-rocketing bills. Telstra charges over and above everyone else. I think that any carrier I go through should be able to guarantee good coverage.

frustrating call drop, bad customer service and Totally FAIL! I hate this company, I wished we stayed to 3 or change to Optus. A big Piece of Crap and Rip Off offer that we don't get really get.

We cancelled our contracts in june becuase i couldnt keep a call to anyone going for more than 30-40seconds at a time. when i cancelled they seemed to think it was acceptable. wish i had waited, because we still owe them handset payments :(

Have had numerous problems with both vodafone (and 3 since their merger).
All started a couple of months ago, got one of their mobile broadband things worked for maybe a month then just refused to connect to the internet. Rang their customer care and all the moron could suggest was to remove the sim card and put it back in each time it didnt work so when he suggested it like a 12th time he couldnt understand why i cracked it and abused him! tried uninstalling it and that still didnt work. Was then told to take it to my local store and they would give me a temporary replacement while they sent it away so went into the store but was told that they couldnt do anything I had to call customer service.
Then got a mobile bill for $1050.00 when i had only used about $60 worth of calls / sms apparently the rest was charges for the internet which I had only used for maybe half an hour one day.
My boyfriend had an iphone with 3 and they tried to charge him $1300 for roaming because there was no reception and we were living in central geelong at that time.
In the end we got sick of fighting with people that just sent us around in circles and called the ombudsman who released us from the contracts, only had to pay $35 for the iphone contract he had as that was the amount of calls that we actually made.
vodafone then tried to overcharge my boyfriends sister as they did to him, once again got the ombudsman involved and got out of the contract only having to pay for the calls that were actually made and not the roaming.

I bought a pocket wifi for mobile broadband. Well, when it is fast, it is very fast, but 85% of the time I have to either wait for it to re-connect or i have to restart it and pray to get a speedtest.net result higher than 5 kb/s.

My mobile reception in South Yarra 2km from Melbourne's CBD drops out every day... People constantly tell me that they call and my iPhone goes directly to voice mail, if I drive anywhere more than 15km from CBD my reception drops out. Also they have over billed me and one time they sent me a letter saying that they didn't bill me for the previous month so I would be double billed in my next billing schedule.

If I try to call customer service I am re-directed to an off-shore company that doesn't understand anything I a saying.

Why should I pay $200per month for a phone that only has reception 75% of the day?

A. Im using a iphone so not a good start
B. min 15 minute wait for customer support.
C. no coverage even when I live 100 mtrs from a mobile tower.
D. 150+ calls dropped this week as well as countless times the called fail thing comes up.
not sure what to do...

I have been trying to run a small business and being that my mobile has been my main source for phoneacalls, It has been rather frustraiting to have it knocking off in middle of a conversation with a potential customer. Please Assist!!!!!!!

I have been with Vodafone for a number of years. Coverage has always been poor but this year I have noticed it becoming worse. Every day I get 'Network Lost' pop ups. I have also started to lose coverage in my home! I have missed numerous calls from family inlcuding from my family overseas and urgent calls about my daughter when ill. It's extremely frustrating and just not good enough. It's also becoming embarassing having to tell friends I simply didn't receive their latest voicemail. I can't wait for my contract to expire.

Since the meerger between 3 and Vodafone it appears both providers have dropped their service.
I run a business and have lost countless calls and large amounts of money.
The Ombudsman managed to get my contract cancelled and I have now moved to Optus.
If the class action extends to 3 network - count me in.

Considering it took me 30 mins to load this page, let alone trying to use the junk for anything internet related, wasting my time and money... what junk Vodacrap!!!!!!

My MOB drops out & I thought it was my fault, but now reading all this I realise that it is the provider.
A day does not go by where I have to ring my friends back as I have been cut off.

I have been had long term customer, I have 2 mobiles (one for friends, the other business). I have drop outs daily, no service (4-5 times daily), calls disconnect with in seconds of answering. No messages or delayed by days. It is disastrous as I have an eBay business! If I could swap providers but locked in a contract....
Try calling.... 45 mins on hold or try using the call back feature- they take over an hour, if not longer. Once you get through, you go through the same thing every time. No solution as they know they can't fix it! If everyone has this problem, it is about time they think about it being the problem being them! Very disappointed, frustrated and annoyed customer!

I have been with Vodafone for just under a year, and all has been fine until just a few weeks ago. I can't get any reception on my phone when at work, so I miss calls and when trying to make them my phone just drops out. Voicemail messages aren't received until I get home and have decent reception again, by which point it's too late to respond to the missed call. My phone is a lifeline at work as I work in a private home with 5 children and need a working phone incase of emergencies....

On a continual basis, the phone line cuts out between myself and my partner in Tasmania, both of us on Vodafone. This is frustrating, annoying and, in my opinion, in breach of the agreement by Vodafone to provide service to customers, with the proviso that the account is paid up. My account is $59 sim cap, debited from my account every month, and for what?

I signed up to Vodafone mobile broadband internet about 2 months ago, as I was about to move about an hour out of Melbourne and they told me they had really good reception up there (yeah - right...). Since then I have had countless problems with dropouts, pathetically slow reception, and freezing screens, and with me trying to get a small business off the ground, this caused so many problems. I have contacted them a few times and not once did they mention there were problems. They told me I was probably in a "black spot" as reception up here was supposedly good. The signal strength never gets any better than "poor" and they told me I should buy a pocket wifi to improve the signal, but this costs an extra $100. Im glad I held off, and came across this news article and website, and now know its not just me! And I dont live in a "black spot". I have signed a 2 year contract, and was told the first 6 months would be 1/2 price, yet when I got my first bill recently, there was no mention of this. Another call to them, and they said it would apply from my next bill. Who knows if this will happen? I just want to get out of my contract and go to another provider who has good coverage up here (bit thin on the ground though....not many to choose from).

got signed up for a pre-payed account when I was 14 under my dads details due to vodafone demanding because I was under age. after years of multiple issues with them and and having to contact my father to ring them each time there was an issue, I decided to change the owner to my name. They refused to change my details claiming "pre-payed accounts cant be changed", and refused to fix any of my problems. late msgs, thats if they even turned up at all, multiple drop out calls, bugger all reception. Got out and went to 3....now they've bloody merged. grrrr...
cant even think of 1 good thing to say about vodafone

I had to change to Telstra because my coverage was non existent where I moved to. That was OK. I kind of expected that. But working within 17km of the CBD and constantly having drop outs and having to call clients back and being told by people to change my phone and that I sound like I'm under water etc.. To save my business I had to play 360 bucks to bail from vodafone. Now I'm with Telstra and while theyre not perfect, my coverage is great.

My Wife said she wanted a Birmingham booty Call, Thanks to Vodafones lack of coverage my wife has now left me for a young man with a prepaid Telstra Sim.. Thanks Vodafone!

http://www.urbandictionary.com/define.php?term=birmingham%20phone%20call

I Bought a new cell phone, and c3 nokia but with in a week the phone start to play up. One didnt have to be a very smart to work out that the phone was falulty. A sales person at a vodafone store because the phone is only a week old, vodafone would replace it on the spot.... this never happend. Many many calls to the vodafone help line and tech support and I was told the same thing. Yet no one, would change the phone. What they could do, is take my new phone and send it back to nokia and I would have to wait 3 to 4 weeks to find out if the phone is faulty or and if they would give me a new hand set or repire the old one. Also becuase I needed a phone to use for the duration of the 3 to 4 weeks, they would give me a hand set to use but id have to pay $50 to use the phone. Yet every one that I spoke to including the people in India at the Vodafone call center and tech support kept telling me, I have a faulty hand set and that i should get a new hand set on the spot. But they couldnt give me one because have to send the phone away to nokia first. Althought consmer affiars staets that, a faulty product is to be replaced on the spot if the product is less that 28 days old.

They are happy to take ur money but, once they have taken it.... your not a vauled customer any more, vodafone.... fucking people!!!!

Several times a week I talk to a friend for two hours. On a good day we can talk without drop out, on a bad day it can drop out ten times. On one conversation the service drop out was nine times within an hour. We are both vodaphone prepaid mobiles but this also happens when I talk to other friends on different networks. Vodafone need to pick up their game, otherwise I will go back to using the landline. It actually works out cheaper.

I guess you get what you pay for!! (WHAT A JOKE)!!!!!!!!!!!!!! All these company's should be ashamed of themselves and stop being so GREEDY!!!!!!!!!!!!!

I was a 3 customer and never had issues with coverage at all. I joined V in November this year and I was shocked with the lack of network coverage! I live in Seabrook (better known as Point Cook) and have had occasions where I have no signal...I mean, come on...it's not as if I'm on an island. I called V (mind you, it takes approximately 35 minutes just to speak to someone...and when you do, it's kind of pathetic). I managed to get a $30 credit on my first bill after speaking to the Supervisor at the "overseas" call centre. V really need to do something...I was on a very important phone call (phone interview) and the call kept dropping out. I ended up having to use my home phone.

i am facing the same problems as everyone else with the lack of reception.

i have called a number of times and have not had any luck with customer care.

With all of us annoyed with Voda's efforts, Is there a way we can brake our contracts. Has anyone online got the experience to guide us through this process.
Somebody please ease our pain......

CONSTANT dropouts. Even more common are the times where the person i'm speaking to becomes excruciatingly difficult to hear thanks to brutally poor sound quality. I've tried over four different phones now already to know that this isn't a phone issue, but rather a VodaFail condition. The funny thing is these are the SAME reasons why i ran away from the even more crapulous VIRGIN "service".

i got a nokia x6 on a plan through vodafone,not only was the phone crap but so was the network, most people couldnt ring me due to a message that said the phone you are calling has phone barring active, even though i had paid my bill in full this is what it said, after 6hrs trying to get through to someone, they were quite rude, they finally gave me a code to unlock it, but it only let 1 call through then locked again, then when i moved, i didnt bother changing my address cause when i ttried i was on hold this time for 4 hrs before my fone went flat so i gave up.. ever since i got the fone calls would constantly jrop out so i would have to ring the person like 10 time just to get out 5 words as a result my bill went through the roof, so i decided i wanted out of vodafone and the easiest thing to do rather than stay on hold all day was to just wait till they dissconnected me as a result my excellent credit rating down the drain.

VODAFONE FIX YOUR SITUATION OR U WILL LOSE ALL YOUR CUSTOMERS.POOR RECEPTION POOR INTERNET POOR COVERAGE POOR EVERYTHING.I WANT CREDIT PUT ON MY PREPAID INTERNET AS IVE LOST SO MUCH BECAUSE OF YOU GUYS NOT GETTING A PROPER RECPTION. IM IN SHEPPARTON.just now i lost the connection agAin after being on for less than 5mins. grrrrrrrrrr

I have been with Vodafone for almost 2 years and will never ever use them again once my contract expires. I am sick of having calls drop out and having to call a person continuously to finish conversations - in the end I just give up. I travel with work and have had days without any service at all whilst others have full coverage with other providers.

New customer to vodafone, only been with them for a couple of weeks, no reception at home. This phone is a business phone, so not being able to make and receive calls is costing me money, and ruining my reputation.

The maps provided by vodafone clearly show my house is in the coverage area advertised by them, yet I need to walk have way down the street to use the phone.

How do I get out of this contract?

I really don't like complaining, but feel I have every reason to!!!! Going through my dialed numbers to find a certain contact, found I've been charged 121 fees for mailbox that I don't even have!!!!!!!!!!!!!!!!!!

I have been getting dropped calls and poor reception. Unfortunately I renewed my contract last month. If Vodafone, not up the mark, I will terminate my contract and return back to Optus.

During a recent driving holiday around Victoria and South Australia (where we stuck to major highways and roads), my iphone 3G had no phone coverage in areas the Vodafone coverage map indicated full "blue" coverage. My partner's iphone 3G Telstra phone however had perfect cover. When I complained to the pimply 17 year old at the local Vodafone shop I was told there must be something wrong with my phone. Well .... 3 iphones, 4 different SIM cards and 2 more road trips later and reception is still crap!! Maybe the problem's with Vodafone and not my phone. I am also unable to either receive or send emails from my phone despite having double checked all settings with a number of computer geek friends.

I actually know my rights so when i didn't get satisfacyion after threatening them many times with the TIO, i got out of my contract. It took a lot of stress and complaining about my constant drop out, no network coverage, connection errors, text messages going through days later if at all and calls i couldn't make or take. I called someone and had disconnection 10 times in the one call....FRUSTRATING.

I'm in the city on a seventh floor roof. I could kick a football and hit 2 phone towers but my phone keeps dropping out. I feel like throwing my phone at the tower, but then they are going to charge me even more because their bad service.

I thought I had imagined the service had gotten so much worse after the 3/Vodafone merge - I couldnt understand how merging 2 phone companies would make things worse rather than better. Same problems - call dropouts, terrible phone reception, delayed voicemails but ALSO roaming charges. Every month the Iphones are getting hit with internet roaming charges on top of the cap amounts - sick of it

Unfortunately was with Vodafone for 22 months. Within the first 2 weeks I knew it was the wrong move to leave Telstra. Zero coverage anywhere 30kms out of Melbourne basically, and 2km out of a major town in the country. Attempted to contact Vodafone within the first month, they responded and were of absolutely no assistance whatsoever. Would be on the couch (at home in Melb), would have coverage then lose it for 5 mins. Get it back and be on the phone, and it would drop out again. Great scam for getting more connection fees to bump up the bills. Plus phone wouldn't even ring sometimes, just go straight to voicemail and then I get the message 2 hours later. Asked to get out of contract because it was not what I paid for and was told I would have to buy out of it. Bull$hit! Stuck it out until a couple of months ago and then switched back to Telstra when I'd had enough - especially when I spend almost 3 months in country NSW working with coverage for probably 10% of the time I was away. And I had to buy out of my last 2 months even. The CEO should have to deal with every problem, then he might understand how bad things are and then something might get done. Then again, perhaps he probably doesn't know how to fix it anyway - just delegates!

After exactly 6 minutes and forty seconds in to a phone call the call is disconnected, so to call back I cop the extra connection charge as well as the damn annoyance of having to call a person back three or four times to have a decent conversation. More often than not I will be in the centre of town and not have any reception.

my phone calls are constantly dropping out, sometime 4 or 5 times in a 10 minute phone conversation with supposide full reception. In the past week 2 days in a row at about the same time for about 2 hours, i was unable to call or msg anyone but it said i had full reception. I sent msg's to family on Christmas day and they recieved them 2 days later... I am just about ready to change to a new provider and pay out the last 12 months of my contract thats lefts because i am over them.

Ive had my post paid account for 2 months now, I wish I never signed up for a 12month contract. From day 1 Ive had limited reception to NO reception. My 3G internet was non existent inside or if I ever managed to get it at all it was painfully slow. Over the past 2 weeks though it has just been a nightmare. Constant NO Signals, searchingggggg searchingggggg for a carrier, no internet, MMS taking days to go through, voicemail showing up hours or days later, blah blah, just the same as everyone else.
The only good thing about Vodafone at the moment is my prepaid USB wireless modem for my laptop and that it lets me use it for FREE! without having to recharge because it has trouble with the APN and network settings.
I would be happy with a 2 month credit on my account being the time that Ive had problems from, I dont think thats asking for too much.

Vodafone wont fix or replace the phone , calls drop out all the time , data streams dont work . Vodafone staff dont want to help fix the problem but refer me to India to customer service , data flow drops out and screen goes blank

Was at the MCG for Boxing day test, the place was plastered with Vodafone signs yet had no coverage all day!!!!

i am so sick of no reception and to have to get reception i have to bounce from telstra and optus poles so i mite as well go with optus which i will be doing on thursday,also as vodafone and 3 have joined im having so much trouble with my dongle stick i can't even send a text and they wont reply to my emails

Is it true LARA isn't a real person? I've been paying for phone sex with that lying fucking bitch for almost 6 months now!

My sister is with Vodaphone. There have been days where I have tried to call her and it goes to message bank and in some instances I have gotten a message to say that the phone service doesnt exist. In these instances have had to ring her on the land line to tell her (but of course she is out so nothing can be done until she comes back home). She found the best way to resolve her issue was to go into the Vodaphone shop where she bought her phone, and be in their face. The first time it happened she was told she didnt pay her account so she had to prove she paid it 5 days before it was due. From then on she knows what to do when it happens. However to this day she never receives mms's! On a good note (yes there is only one) when our mum was in hospital she was able to make calls while in the emergency ward to tell me she was there but when I got there I couldnt ring my family to give them an update & I'm with Telstra - go figure...

I have a $80 month plan (includes insurance), and was promised in July 2009 when I took out the 24 month contract that my area - Bendigo (a regional center with over 110,000 residents) would be on the 3G network by the end of August 2009. Its now December 27th 2010 and STILL no 3G!!! WTF? I have NO reception at home and I live 4km from the CBD and can only use my 3G when I head to Melbourne! Vodafone sucks. I can't wait to be out of my contract in July and go to Telstra, at least if I have to pay for a premium service I would like to be able to ... I don't know ... actually use it!

I did find the following note on this website amusing:

"Nick also recommends that if disaster strikes and you need to make a call, switch to 2G temporarily ie, switch off 3G (of course switching away from Vodafone is best). You might even want to keep your phone on 2G in case people are trying to call, can you believe we have to do this?"

I would love to have the option of switching between 3G and 2G BUT because vodafone is 'special needs' in my area I'm lucky to even get half a bar of reception on my high tech wiz-bang iphone which can't be used to its full potential unless I use the Wifi at Uni ... omg why not use a itouch? Vodafone you suck!

i signed up for 29 combo cap and always paying 58 or more. never used full cap credit.

well where do i start Firstly i am totally with you on the contacting them its impossible with wait times always at at least 30 mins its a whole day event for me if i try to get hold of them its liuke im waiting for the most important call of my life i have to wait by the phone for my call back the other day it took 4 hours !!!!.

It all started when they said i had coverage where i lived. I was constantly dropping out and was told on several occasions that 3 bars or less was unacceptable. Yet i am always on one or two. After many phonecalls im taking in the hundreds to thousands up till now i have got no where with them. They have recently sent me a wifi router yet this makes no difference. Thay are never willing to fix the problem. They then consolidated all my bills without my knowledge then i had a different biller code only problem it took 3 months of callking to figure out where my money was.

they have sent me into fits of anger i have almost broken my hand i got so angry i have been in tears, my partner knows when i have been talking to them because for the rest of the day im just in a bad mood as i feel i never have my priblem fixed.

About 8 months ago my bills started climbing now knowing that for over a year i had only ever gone over by a few dollers im now meaning 300 over i started making calls to get answers after being told i would recieve a call back over 100 times in the poast 8 months i have no faith in vodafone but i am unfortunatly locked into a contract that i canr get out of even though eveything they had stated to me is untrue. i have had so many different things told to me that when i speak to vodafone i already know most of what they will say. Im at wits end anything i can do to help i will.

And a word of WARNING check your bills i have had my modified on contant occasions infact i even added one up there was a 20dollor difference i also had that same bill go from 256 to 503 to 506 in two months so beware.

Vodafone are not worth it even some of there store persons will tell you they are crap but only after they sucker you in and tell you eveything is all good

We live in a suburb called montrose in victora, which is classed as outer metropolitan. from the bottom of our street to inside our house we have no coverage. Other telcos work in the area but the cost to change is not something we can afford. I have had several people who are with other provider's come to our house and say how good their coverage is.

I quit Vodafone on 30/08/61 because I was sick of constant bad reception, I was sick of dealing with "LARA' who fails to recognize my Hungarian accent and service drop outs in the middle of calls.
I stayed with Vodafone for a very long time because I am a loyal customer but what is enough if enough.

Thank you for setting up this website because this monster company needs to be dealt with.

I have just realised my 2 year contract with Vodaphone finishes in 11 days. I will be taking my business elsewhere. Lack of coverage when away from home is the major problem as well as poor reception locally. I actually bought a second phone with Telstra PrePaid to use when I can't get Vodaphone coverage! What a ridiculous situation to be in! I only bought the second phone because I was locked in to a plan with Vodaphone.
I don't like any of the Telco's, I've had poor (no) service from the big two but will choose Telstra for the coverage. Telstra, if you are reading this, pull up your socks or I'll continue shopping around! This forum is good timing. I was online checking out other companies yesterday and today Vodafail is in the news.

well where do i start Firstly i am totally with you on the contacting them its impossible with wait times always at at least 30 mins its a whole day event for me if i try to get hold of them its liuke im waiting for the most important call of my life i have to wait by the phone for my call back the other day it took 4 hours !!!!.

It all started when they said i had coverage where i lived. I was constantly dropping out and was told on several occasions that 3 bars or less was unacceptable. Yet i am always on one or two. After many phonecalls im taking in the hundreds to thousands up till now i have got no where with them. They have recently sent me a wifi router yet this makes no difference. Thay are never willing to fix the problem. They then consolidated all my bills without my knowledge then i had a different biller code only problem it took 3 months of callking to figure out where my money was.

they have sent me into fits of anger i have almost broken my hand i got so angry i have been in tears, my partner knows when i have been talking to them because for the rest of the day im just in a bad mood as i feel i never have my priblem fixed.

About 8 months ago my bills started climbing now knowing that for over a year i had only ever gone over by a few dollers im now meaning 300 over i started making calls to get answers after being told i would recieve a call back over 100 times in the poast 8 months i have no faith in vodafone but i am unfortunatly locked into a contract that i canr get out of even though eveything they had stated to me is untrue. i have had so many different things told to me that when i speak to vodafone i already know most of what they will say. Im at wits end anything i can do to help i will.

And a word of WARNING check your bills i have had my modified on contant occasions infact i even added one up there was a 20dollor difference i also had that same bill go from 256 to 503 to 506 in two months so beware.

Vodafone are not worth it even some of there store persons will tell you they are crap but only after they sucker you in and tell you eveything is all good

I've been told that i've sent duplicate sms (3 of the same one at the same time) when texting friends, i'd imagine that i'd be being charged for each message but can't be sure as i am on prepaid

Call dropouts, poor reception, and cannot get internet.

Vodafone has mess around with my accounts and cannot give me straight answers . Not even my phone is working after 3 months it's alsways dropping out or going blank , vodafone sales people don't want to fix the problem or help the fix it

Shocking. Had my phone 7 weeks and still cannot make a call within the house or if I have the phone in my pocket. Apparently I can change the network to 3, which worked fine, but of course they won't make it easy!

Can't place calls, can't receive calls, only messages go through. Same problem with my parents phone. Time to switch to another network

I work in Melbourne CBD and Voda fails every time!! As soon as I enter the building the service(?!)drops out. I have to divert my Vodafone calls to a Telstra prepaid account which gives full strength signal no matter where I am in the building!

never again, omg complain and they return your money straight away with out question. Tio? i think.

First things first, I've been a Vodafone customer for around 11-12 years, until recently ( last 2 years or so) I found the call centre staff to be quite helpful, and had no issues with them whatsoever, they even used to give me a new phone every 12 months, 90% of the people I spoke with then seemed to be based in Australia, and there were also a lot more staff, or perhaps just less complaints, anyway, my point is that these issues have only started to arise recently for myself, I'm a Telecommunications rigger myself, we're the guys who install the new network arials and towers, THERE HAS NOT BEEN A MAJOR "ROLLOUT" FOR NEARLY 4 YEARS, with the amount of increased traffic and information that is now transmitted on the 3G network, I expect that even that technology is now stretched to it's limits, the only work that is being carried out on the national 3G network is repair and maintainance, even when we did the last major installation 3-4 years ago the telco company's had to hire workes from oversea's because there was not enough skilled people in Australia
Sorry, a little of the subject there
Christmas day the Vodafone network would not let me send and sought of txt for nearly 3 hours, around 11am it started to work again
Just foundout today that my freinds and employer have been trying to call me for the last 3 days but it has been going straight to my viocemail, I certainly did not divert it and have tried to cancel the deverts but it still is'nt working correctly

Daily drop out calls.

I signed up to Vodafone mobile broadband internet about 2 months ago, as I was about to move about an hour out of Melbourne and they told me they had really good reception up there (yeah - right...). Since then I have had countless problems with dropouts, pathetically slow reception, and freezing screens, and with me trying to get a small business off the ground, this caused so many problems. I have contacted them a few times and not once did they mention there were problems. They told me I was probably in a "black spot" as reception up here was supposedly good. The signal strength never gets any better than "poor" and they told me I should buy a pocket wifi to improve the signal, but this costs an extra $100. Im glad I held off, and came across this news article and website, and now know its not just me! And I dont live in a "black spot". I have signed a 2 year contract, and was told the first 6 months would be 1/2 price, yet when I got my first bill recently, there was no mention of this. Another call to them, and they said it would apply from my next bill. Who knows if this will happen? I just want to get out of my contract and go to another provider who has good coverage up here (bit thin on the ground though....not many to choose from).

I was going to be moving to a new estate where reception was brilliant unless you were with Telstra, but Vodafone told me that share tower with them so the reception will be fine....Bull!!! Its been terrible now im stuck on a 2 year plan with no reception unless I pay it out!

I signed up with Vodafone about 25 days ago,i was assured by the staff at that store that the reception/network coverage was better than three. How i was fooled. Vodafone is just as bad if not worse, calls dropping out all the time. The biggest mistake i've made. Now i'm stuck with this contract and crap service to say the least. SHAME ON YOU VODAFONE

Couldn't even post something on this website with my vodaphone iPhone.... Had to use my husbands which is with Telstra! And I'm in central Melbourne, says it all really.

Vodaphone you've lost another one.

Vodafone has no reception in my area. That's fine. Neither do most service providers. Problem with Vodafone is they claim they have reception in order to make a sale. Then, when there's no reception, they claim there is. Hour after hour on hold, speaking to Indian call centres, being passed from incompetent department to incompetent department. In the end, the TIO forced them to refund all my money plus extra. Even sending me the cheque took them a month because they kept sending it to the wrong address.