I have Vodafone for my mobile and wireless broadband, It took me 5 attempts to load this site, the download speeds constantly stay at zero for minutes at a time, I had better performance on tpg dial up 15 years ago.. My phone rings sometimes, sms can take days, voice mail? if you can call it that.. occasionally works and never timely

Very slow data usage - slow application usage ie facebook, safari/online usage, delayed text messages, delayed voicemail, calls dropping out and low quality connection during calls

No signal. No Reception. I receive messages and voice mail messages days after they have been sent. I always thought it was just me who had this problem with Vodafone because of where I lived - obviously not.

CALLS FAIL, TEXTS FAIL, VOICEMAIL FAILS. NO SUPPORT, NO SERVICE, NO CARE. TO THE CEO, TAKE MY PHONE FOR A WEEK AND TRY TO LIVE YOUR LIFE! YOU SHOULD BE ASHAMED - YOU'LL BE GONE SOON. EVERYBODY GET OUT NOW. VODAFONE - GO FUCK YOURSELF.

Its takes me on average 8 attempts to make a call and then it usually drops out. And thats inside my house in Manly. I just switched recently from pre pay to plan and the service has dropped almost completely. Maybe I was on an old network or something cos my next door neighbour is prepaid and she has no probs. I dont want to not like Vodafone Ive never had any issues with them before. I despise Telstra & Optus aint great either. SO PLEASE FIX YOUR NETWORK VODAFONE.

Have been a customer for over 7 years and haven't had any problems until recently when the signal repeatedly drops out and i have no coverage at all, unless i turn my phone off and move around. Each month my bill varies for the same amount of use one month it will be $49 and other months it will be $110 and with no access to my bill because they're updating their website i can't see if I have indeed been using more than previous months, which I believe is incorrect.

I have been patiently waiting to get out of my contract within the 3 months early exit with no fees period, to upgrade to the iphone 4 (finally) only to be told today when i went to ask about it that i can only get out of it if i wish to upgrade with vodafone, which will not be happening. The staff at the store were not very helpful and particularly unfriendly.

So its either slug it out with vodafail for another 3 and a bit months or pay $150 to get my number and run to another carrier.

An example of what I am going through for the last month or so is, in the last hour I have tried calling a friend and they have been trying to call me. 26 attempts by me and still no success, just call fail. I can't even call 1555 to complain and yet there is reception according to the phone. I have switched my phone off/on 6 times now. This is going not to mention all the call drop outs. Yet sms's seem to be working OK most of the time.

If you have signed a contract & your not happy with the service you are getting you should be able to cancel your contract,nobody should be made to stay trapped in a contract!

my credit is going for no reason because it consistently drops out

Stuck on a 24 month contract. Terrible customer service. I was on the phone to Mumbai for 6 hours - repeating and reiterating that I had no mobile coverage. They wanted to investigate because their words ' we have had no complaints about network coverage,. I was furious....it goes on and on.

vodafone sux big time. i have the usual limited reception in my once good area.my phone switches on/off and drops out during calls.my battery life seems to decrease by the day. what the f....k is going on.i have tried many times to ring vodafone and complain but never seem to get through or realise after a while this call is costing me huge money as the mobile is my only phone.
LET ME OUT OF THIS CONTRACT NOW FOR CHRIST SAKE SO I CAN TAKE MY BUSINESS ELSEWHERE.

So I finally got hold of their service dept after being on hold for over an hour & a half, told them my complaints (same as everyone elses), they said they couldn't help & someone would get back to me soon. Well someone did about 2 hours later, they tried to transfer me & the call dropped out. Peanuts! I have contacted & lodged my complaint with the Telecommunication Ombudsman

Oh.....PLUS!!! I have to re-connect to the internet about every 15 minutes as this stupid dongle drops out all the time!!! I am going insane!!!!!!

They charged me for additional connection fees, although I have an all-inclusive plan. It took 10 MONTHS before they fixed it, despite me calling EVERY MONTH to advise of the mistake, and despite PROMISES EVRY MONTH that it was fixed. EVERY month they put a credit ti the account and EVERY month I still had to call to get them to fix it!!! Each call took at least an hour!!!!absolutely insane!!!

receiving Happy New Year
greeting messages 39
hours after they were sent?
Greeting texts I sent at
midnight never left, I was
able to send after 11am on
1st January.

i spent 5 days in brisbane for 4 of those days i either had no signal or it said full but i couldnt send sms/ring or connect to the net.
Then have sent sms and they arrive 2 days later and send more then once and im getting charged for them, Drop outs are also very annoying when trying to conduct business

im very unhappy and am thinking of changing to another carrier

I spent 5 days in the Melbourne CBD from Dec 25th to Dec 30th and on numerous occasions I either had no signal or it said full signal but I could not send/receive sms/talk or connect to the internet.

I then spent a further 3 days in the Sydney CBD and again on numerous occasions I either had no signal or it said full signal but I could not send/receive sms/talk or connect to the internet.

Mobile Broadband dropping out and failing to load pages..AGAIN.
Network is switching between 3G and EDGE 2G and GPRS and seems very unstable.
Vodafoney IS like a box of chocolates...you never know what you are gonna get !
Telstra is looking attractive now..................

Not receiving some text messages on my phone when i send text it gets sent like 5 times and i am being charged.... but the most annoying thing would be the drop outs even though my reception isnt that bad.... wat is going on???

I'm on my iPhone and it seems to be better on Edge (2G) connection, when I turn on 3G I it goes to 1-3 bars! I would accept at least 4 bars! VodaFAIL should really make there 3G coverage broader!

After 2 minutes on every call it drops out! Text msgs come 2 days later! Vodafone is ruining my life!

well, vodafone sometimes laggs so much that a message will take 1 whole hour to recieve. It is very bad if you have important things to tell people.

it always occurs to me that every once in a few days vodafone cannot get my internet usage statistics or cannot even provide me with any internet connection at all. Sometimes vodafone even stops inbetween a connection which can be extremly frustrating if i am chatting with freinds, playing an online game, or anything else.

5 nines reliability fail. It's January 2 and it's already impossible for Vodafone to meet a 5 nine's uptime for 2011.

I took prepaid vodafone as I live inland from Batemasn Bay and Vodafone was the only company from which I could get a signal.. This service has now stopped for some reason and my 2 Vodafone sim cards are worthless from home. Telstra and Optus now both cover the area. I Need coverage as it is a bush area and I need coverage for emergencies.

What a joke.... Not only do I get no internet connection for up to 5 days at a time, It took the network 2 months to sort out my voice mail alone... This is a work phone so im stuck with this crap, speaking of work i cant even make a phone call at times in one... meaning it takes me 6 goes to have a 30 second conversation to my work place.... OMG!!! so annoying, I will never go VodaFail again.... and not to mention my bill trippled from changing from 3 to voda, as advised.... even more of a joke... Jo!

Calls drop continuously on Victoria rd
My Internet connection is always very slow at night
Don't receive txt messages or receive them 1 day later
Don't receive voicemail messages or if I receive them is always few hrs late
I'm sick of calling the call centre and wait on the line for hrs without having my issue solved

Regularly not getting messages. On hold for ages with customer service. Today my son sent me a msg @ 10 am to let me know what time to pick him up from work and I still havent got it (its now 4.30pm). I was expecting it so I ended up driving back and finding him instead. He showed me the msg he had sent.

I moved to Vodafone because the vodafone online coverage maps showed network coverage in the residential area of Depot Beach NSW (near Batemans Bay). Well the maps are no where near accurate. We have zero service on 3 phones, in fact I have to drive 2 klms up the hill before I can make a phone call... false advertising is my complaint!

My internet keeps droping out all the time.
The technicians have had me on the mobile for an hour and a half.
Treating me like an idiot.
Going through the steps with me, then basically not blaming that vodafone is to blame for it.
2nd incident, the techician blamed my computer, as i already knew it was the internet from previous experience.
Ive had so much problem with vodafone internet.
As my contract finishes this month.
Im gladly going to another provider, 'cause of the company failing to do what they are signed up to do.
Provide customers with the internet.
I have never been so disgusted in the way that ive been treated.
Ive been paying or no internet for at least 6 months.
Every time at the moment i try to download the internet cuts out.
The same old problem.
I really hope you (Vodafone) fix the problem.
As uve just lost a valued customer.

Live in Quakers hill (during weekends) and orange (during weekdays) ... The signals are pathetic and rarely works when I need it ... I have got an iPhone on 24 month plan and am stuck with this thing .. Switched over to voda from opts and was specifically told that there won't b any network problems!! Lies!!!

3G never works in orange so the mobile data in my cap can't b used proerly!!

I want to get out of the contract of the vodafail can't provide the service!!!

I have been with vodafone on the same number for 15 years.
High volume business user- Approx $1000 per month- OS calls mostly
They are just a disgrace.
Continual drop outs. OPtus email adresses dont send or receive.
Voicemail recieved sometimes up to 24 hours after message is left
Have been trying to resolve for months.
100's of hours on hold to call centre in INdia.
Have made so many complaints.
Thretened to sue them last week. They told me that they are coonducting a review and if they can not fix problem they will release me from my contract.
This is the next Ansett! This business must go under- It is just not right

Awaiting response regarding coverage and reception issues. Promised 3 day turn around. Has been 10 days without reply!

PLEASE KILL LARA FOR ME

I'm really sick of not being able to make calls when ever I want. If I see "Call Failed" come up on my screen again I think I'm going to scream. Their technical department has advised me that by turning my 3G enable to off then restarting my phone, I should be able to make calls. BUT I have to do this every 3-5 HOURS!!!
I pay for good service, and should now be free to move to another carrier free of charge because of your pathetic service.
My first call the "customer care" line was 1hr 25mins before i got to speak with someone, and was greeted with "we'll call you back". You could try to call me back, but your service is so pathetic it went straight through to my voicemail, where I was told to call the customer care line on 1555. Great! Another 30mins on hold FROM MY GIRLFRIEND's phone because your reception is too unreliable.
Your customer care guys all sound like politicians, always dancing around the truth.
I feel sorry for them, having to listen to sooo many angry ripped off customers.
Gimme a break, and a refund.

EPIC FAIL

Matt from Penshurst, NSW. Im so sick of the crap service from vodafone, reception is so bad at my house i need to go to the backyard to make a phone call without the call dropping out, i rely on txt messages to recieve my roster for the week which sometimes doesnt come till 2 days later and i need to be contacted at a moments notice for any last minute changes or reports which usually go to my voicemail and that doesnt even notify me till the next day when its too late!!, im on the $99 cap + insurance, i didnt pay all this money to recieve my roster late or to be uncontactable due to crap service, i have 2 gig of data with my plan and half the time i cant use it because it wont connect. I tried to check my account balance by txt as i usually do and most of the time it tells me "This service is currently unavailable, please call 1512 at a later stage" im over it!! if this continues, and they want me to pay my bill then they can TRY and call me, because i guarentee you all they will get is "This person is currently unavaible right now, please call at a later stage"

At Hornsby the other day I had full service (alot of good that is) but I could not make a call recieve a call send a text receive a text or use data.
When I would try to make a call it would come up as connection error. This lasted all day. This was not a phone issue as three people I was with had the same issue with vodafone. We all had different types/brands of phone + 1 i-pad all with the same issue.
The next day same issue so I went to Hornsby Vodafone shop and they said they had about a dozen people come in with the same problem.
Other than that constant drop outs not able to get signal back.
And like most people I have lost money out of this.
I am trying to get my contract cancelled but they are trying to avoid doing that even though they are the ones breaching contract, I wonder how understanding they would be if it I was I breaching contract. I have spoken to TIO and they are on it to.
Scott

Vodafone is a global telco with all the resources in the world to properly supply a well working service. And to be honest for the last 3-4 months it has been nothing but complete utter failure. If I was sitting on the board of that company i would be ashamed with the poor product they supplying to its customers. I mean how the difficult can it be??? Just because of the fact that they acquired Three (which is also a fucking lame excuse of a network) they now running both 3 and Vodafone customers on the same network which obviously doesn't work to the sheer volume of traffic. It's not rocket science... If you are public transport company and decide to buy another rail network you don't simply bloody don't abandon the old one and have all passengers using only one system. Of course there will be congestions, failures and shiploads unhappy commuters. My grandma would have done a better job.
Seriously I hope there will be a massive class action on this stuff up and a public debate on how a Telco conduct their poor business decisions. Go fuck yourself vodfail.

Ahhhhhhhh..... vodafone are failing to new heights for me....... phone battery died on new years eve, i place it on the charger last night, turned it on this morning and nnnnnooooooooooooo reception!!! no even 1 bloody bar. I traveled down the North Shore train line today... and surprise, surprise. No reception. Anywhere!! 1 1/2 hours on the phone to them... "We'll check network coverage in your area" - all good... Then hell is going wrong... But on the plus side, after i'd expressed my displeasure with there service i was told that after the investigation is complete (and they better not come back and say its a problem on my end) i would be able to get out of my contract without paying a cent... Now the next test will be whether they actually allow me too once they own up their problems...

I guess like many, I was not happy with Optus so I switched one of our business mobiles to Vodafone to find their service is even worse. Getting on the internet is slower than basic dial up, calls drop off, and get a message "No service available" In fact it's so frustrating I don't think I will move the rest of the business to Vodafone. If there is a class action why not against all Telco companies in Australia - Telstra, Optus & Vodafone because they are all tarred with the same brush and Government is too gutless to hold them accountable.

Zero reception in the Sutherland Shire district. Why bother insuring your phone when they dont replace it? Constant billing errors

I went on holidays to a coastal town and had no reception, all other networks got reception except for Vodafone!

Not only did they have poor reception in this area but also in Newcastle where I live, my reception can go from being full to none in a matter of meters, I have never had any problems with other companies and I'm definitely never going with Vodafone again! My service dropped out for 2 days one time. Sometimes I have to turn my phone on and off as reception just disappears!

I rang to complain to Vodafone about an abnormally large bill and had to be called back because the lady I was speaking to I could not understand at all! She had no idea what my issue was even tho I explained it in several different ways! Finally a man called me back and told me I would not have to pay my large bill as I was told the wrong information when I signed the contract (I was told I would get $450 credit when I only received $300 ish)

By far the worst company in Australia

ive been trying to call from 2230 but i cant get a line... i cant even call there 1555 number to complain! Now i have to be inconvenienced and drive to another cell to try and get a line. How pathetic is this.

I tried unlocking my vodafone and that wouldn't work. I have no reception where they said I would have some. I rang them to question about it, I was on hold for 50 minutes and then put on the phone to someone who dosn't speak english. and couldn't understand me because I speak english.

Signal used to be 3 bars, no problem, but over last 2 months signal is barely 1 bar and mostly 'searching' I live in North West Sydney

At first my phone (Sony Ericsson C905 Cyber-shot) was playing up so I took it back to Vodafone to get fixed, A MONTH later I got it back on to find I have no reception where I usually had some. I tried unlocking the phone on the vodafone website , I was having trouble with the imei code, so I sent them a message to ask for help, and had no reply for days. then found out they put the wrong imei code on the box.

Im a moderdate and care free person but Vodafone has now reached the end of my patience... Last week I was admitted into hospital with an ear infection which lead to bleeding and I tried called my fiance without luck to tell her where I was... That was the last straw, Vodafone you have lost my business, my confidence and most of all my loyalty to you after all the spin you put on "our engineers are working on it" line.

spent 32 minutes waiting on hold to speak to someone at vodafone. finally slammed down the receiver. horrific.

just got locked out of the website for 2 days again as it keeps telling me my secret question answer is wrong when i know for a fact it isnt, this is rediculous. now im gonna have to go all the way to the shops just to go to vodafone store on my day off.

Given it would seem that a large part of the issue is network coverage/network oversubscription, why hasn't the Government stepped in and put a hold on Vodafone signing new customers? More importantly, why hasn't Vodafone pre-empted such a move and voluntarily done the same? Vodafone should by now have conducted an audit of it's weaknesses in the network if it didn't know already and has the power to update it's coverage maps accordingly!

How many fights have I had with that "woman"?! AAArrrrrggghhhhhh

I run my own business, so am totally dependent on my mobile. At the start of EVERY conversation I say, "if I drop out, I'll ring you back." That's how consistant the lack of service is. I live and work right in Sydney (lower North Shore, Paddington and CBD) and am never sure where or when I'll have signal. So frustating. SO frustating.

I am puzzled at the number of posters who claim to be in business, consider themselves trapped in their contract with Vodafone, and think they must spend the next whatever number of months losing business.

If they were savvy in business matters they would surely switch to a company that provided proper service and coverage.

True, they will have to make double payments until their Vodafone contract expires. But meanwhile their business picks up, with increased revenue presumably exceeding their payments to Vodafone.

Can somebody explain this non-businesslike attitude? It leave me puzzled.

I am missing calls all the time, I am over people saying I tried calling you and there was no answer, so I put it to the test I had someone sit next to me dial my number it was saying ringing on their phone it was then put on speaker phone so I can hear it ringing I had my phone in my hand and nothing was happening. what the? I check my call register and nothing it did not come up as a missed call or anything PLEASE EXPLAIN THAT VODAFONE. the same thing happens with sms they can take up to a week before I get them. As a parent with children I need my phone for emergencies as well as being on call for my job. I cant wait till my contract is up only 10mths to go then its bye bye after 12years enough is enough

No service in Blackheath for the past hour, despite turning iPhone off and on numerous times. After months of this, I'm jumping ship before I start losing business and friends.

1. Very Poor to Nil mobile internet coverage 8ks from Sydney CBD
2. Double charging for one account
3. Zero customer service follow up or action after repeated calls and letters
4. Got the TIO to intervene to get some action
5. Will never use, recommend Voda again...ever. 0/10

Visit relatives in Wagga Wagga for XMAS. Nil service. Nil. None for the entire 8 days! Why don't these people tell you this when you sign up for their $100 monthly plans? How long should I wait on the fone for Voda to answer?

hours waiting to set up internet and mms- call centre hanging up on me, can't access my details..constant dead ends- extremely frustrating

I am on a 24 month contract in which Vodafone wont let me out of.I have about 8 months to go.Pay $39 a month...but im on a contract and Vodafone put the contract up to $42 a month without telling me.Which is bad manners and wrong.Also everyday the line drops out.Sometimes i cannot use the mobile internet at all some days.
My boss pays my bills as i run a home office for a WA company.
Ive lost alot of Business over the 16 months.....Cannot even put a figure on it......When i complain....the call is diverted to somewhere in India.....and they dont understand properly.The accent alone is a problem....and nothing gets done.
In business it is poor to advertise a service that does not work.....well i thought it is against the law.Obviously some CEO in vodafone must know someone in the Government.....I hope that i am rewarded a lump sum as....Ive lost Business....The innconvienience....the hassle......I will never use Vodafone again ........but if i can get out of this contract that does not work......I will.....Im sure you other people have similar problems like me......THIS IS THE WORST COVERAGE ON INTERNET I HAVE EVER EXPERIENCED!!!!

A ANGRY CUSTOMER THAT HAS HAD ENOUGH OF VODAFONE & HAS COMPLAINED!!!!

My wife & I have mobile phones as well as wireless internet. We live close to Sydney on the Parramatta and unless we stand out on our balcony we cannot make or receive phone calls. This is also the same with our internet. Our daughter who lives close by and has a contract with telstra has not problem when she visits. Despite numerous attempts to contact Vodafone via phone and fax we have had no reply.

I bought a HTC Legend phone from Vodaphone 3 weeks ago (2 year contract)and in the past two weeks have experienced dropping out almost all of the time. I have given up on using it unless it is urgent.

With my Vodafone internet dongle(365 days set up)I have had no connection for about two weeks and I am not even bothering to try to open any applications or downloads as it always times out when I try.

I am using my partner's Optus internet connection for now, and my home phone, but seriously considering going back Unwired as it was one of the best internet providers for my requirements.

I will try to contact the help line today for assistance, but I am really sick and tired of the difficulties.

Shirley Green

I'm trying to get to http://vodafone.com.au but the site won't load. This leads me to believe all Vodafone infrastructure is crumbling. Get out while you can

i now have a black mark againt my name thanks to vodaphone ,i wanted to cancel my contract but each time i rang to do so i would be tranfered all over the place till eventually hung up on leaving me no choice but to stop paying my bill so it would go to the debt collecters thus canceling my account after ringing them numerous times to organize a payment plan just 3 days after i would get letters to say that i failed to stick to my end of the agreement and a mark would be put against my name.............they were so not helpful and as hard as i tried to do the right thing i have still ended up with the mark to name!

Guess what everyone!!! The Vodafone site is unavailable. So much for their customer service. The amount of money it has cost me to redial drop outs would be quite substantial. Also many text messages are not delivered and I also don't receive many messages sent to me. I'm changing to Amasym today!

I can hardly wait until my modem plan has finished and I will NEVER use Vodafone again. This morning I tried logging onto their website and of course it failed. They are offline. I will now have to sit on the phone for a long time before I even get to speak to a human. I am now using pre paid for my mobile and am going overseas for 6 months and I had better not be charged the basic $15 to keep my account which they have done in the past when I was outside Australia. They are dishonest and greedy.


I can hardly wait till June when my contract ends. I found that Vodafone coverage is poor. I was having to go outside and wave my mobile around to try and pick up a network in a suburb where there is supposed to be network coverage! I wasn't even in the outback where you would expect something like this.

Also, I'm fed up with my text messages not being delivered, especially international ones, and then being charged for them.

my phone works fine. my internet only works on 3g rarely other times very slow and drops out all the time. I have made numerous call to vodafone without success.

Voda might not have the best coverage but they are still better than optus, at least i can call voda on 1555 with out any credit on my phone, you need credit to call optus customer service.any old employer let me keep work mobile number and when i ported to voda, Optus changed my old employers phone account to my name without my permition and it took 3 months to get it fixed up.

Constant call drop outs and no reception when working in the Sydney metropolitan area. These issues have been going on for too long now.

I have been with Vodafone for over 4 years but the last 6 months have been a nightmare. My phone is a critical part of running my startup business and recents issues with coverage and network dropouts mean I can no longer take the risk and will move across to another carrier today. After reviewing my December bill I identified no fewer than 40 calls that needed to be remade due to drop outs mid conversation.
Vodafones response has been appalling they stated when I managed to get through after 57 mins on hold that their network was fine on the same day their CEO issued an apology no less! And to top it off instead of acknowledging all the calls that had to be remade and the associated costs a d discussing how they would compensate that merely tried to convince me I was on the wrong plan and spent the rest of the call trying to upsell me.

I have 6 months to run on an existing contract but we move to Telstra today, knowing while everyones customer service is poor I need to be with the provider with the best coverage. I will deal with the fallout and costs I will incur when I have a phone that connects every time and for the entire call

Vodafone you failure to acknowledge and address my issues through you call centre and refusal to compensate me or even offer to discuss is a factor but the real reason is that you network getting poorer by the day.

My wife and I have been with 3 for almost 6 years now...we never had coverage problems before, but since Vodafone bought 3 the coverage has been terrible. It's particularly infuriating for me as I move around the Sydney area a lot when working.

been trying for 30 minutes to get onto the website and find out when my contract ends. taking forever to load and when it finally does when i try and log in it has error message, and when i click the forgotten password button it tells me it will text me a new one, but then when i type my number in and click ok it just says some sort of error message. ughhh i just want to know when my contract ends!!!

spent new years at a party where i only knew 1 person and was gonna ring all my friends around midnight and text and such, but when i got there NO reception. everyone else who was on optus and telstra had full bars, i had none and could only get the 'emergency only' message to appear on my phone. ruined my night.
not impressed.
also couldnt call for someone to come pick me up. had to borrow someones phone.

once again i see the vodafone web site is down again as i cant log in to view or pay my bill you would think with all the bad publicly vodafone has been getting they would at least try and keep things working that can be easily resolved

i never get reception and my phone alwasy drops calls..my friends and family recives txts that i had sent 3-4 days before they actually receive it!! i have been with them for 4 years and am utterly dissapointed

Relating to mobile broadband coverage.

On 27 December I purchased a "wifi in your pocket" prepaid pack, complete with SIM before I left on vacation. Once I reached my destination I installed the software and attempted to activate the service. I could not do so without the phone number attached to the SIM. The pack in the "wifi in your pocket" box did not include the phone number anywhere; only the SIM number and control number.

So I called Vodafone. Waited on hold for 45 mins. Then they hung up on me. So I called back. This time I selected the "activate a new SIM option". It also required me to have the phone number and because I did not, the automated service told me to call Customer Care on 1555. How do they think I got through to the activation option in the first place?
So I called back again, was on hold for about 50 minutes. Finally, the person I spoke to said he would would transfer me to the correct department. They hung up on me. Again. Tried calling back later in the evening only to learn that the activation department was only operational between 8am and 8pm.

I backed up again the next morning. Waited about 55 minutes on hold. When someone finally answered, seeing I was calling from a Vodafone phone, the woman I spoke to gave me the phone number attached to a mobile broadband service I had 5 years ago. Yes, 5 years ago. I asked her how she knew which service I was calling about since the one I had just bought was not yet attached to me. She said it was. I said no, it's not. This is a brand new service, it does not have my details on it, you are talking about an old one. I need the phone number for this new one, the SIM number is..... She hung up on me too!

Irate, I called back AGAIN. After another 50 minute wait the woman this time told me that the SIM I had was blank and I needed to buy a $2 SIM for it to work. I said no, that cannot be right because this SIM came in the "wifi in your pocket" box. I asked why they would provide one if it was useless and another needed to be bought. She kept repeating that the SIM number I had quoted was blank. And then she hung up on me.

I called back. Waited on hold about 20 minutes and the man I spoke to provided me with the number for the new SIM in less than a minute.

This is not my first problem with Vodafone. I have had many. I dread to think how many hours I have wasted on the phone with them. My last issue was about 2 months ago and it took about 3 weeks to resolve. Mat with one T must be the rudest CSR in the world. He should be fired.

The staff at Vodafone's customer care centre are appalling. They just have no idea. They don't record file notes as they should, you get different answers from every person you speak to. It's absolutely disgraceful. And that is a real shame because I don't have problems with the coverage per se, only specific aspects of set-up and account maintenance and it is such a terrible experience.

Good luck in your action.
Rebekah, NSW

P.S. After all this my "wifi in your pocket" is still not working. What a surprise.

Excessive phone bills, non-existant wireless internet coverage (in North Sydney), extremely poor customer service and being kept on hold for hours while being "cold transferred" to different departments and different customer service queues to deal with issues.

Out of contract now but wanted to unlock my phone today - they tried to charge me $50 to unlock a phone that was already paid off. Got it after hours of discussions with CS, Supervisors and Managers. Wasn't happy about having to explain the situation at least four times to each customer service representative and being kept on hold for 50 minutes.


Would also like to include my short experience as a temp employee at Chatswood Head Office where I was treated in a disgraceful manner. I was given an initial run down on the job then left to my own devices with no support staff network and no staff available with knowledge of my job role, office floor procedures or any IT troubleshooting (they had just fired the only IT guy!!!!). No staff member around was able to help with any issues raised - was always told to call a different staff member, however nobody could help with anything. Was fired on the spot on Day 3 because supposedly I hadn't handled a situation well - would have been nice to have some team support. They were just so rude.

Left Vodafone as a customer immediately after - only way to do it though was to stop paying bills and have them cut off my service and pay a debt collector. (It worked, but I wouldn't recommend it. Credit is cleared in full).

Open letter to Vodafail (also posted on Vodafones Facebook page):-

Your mobile broadband service - if you can call it that - is abysmal, to say the least.

But first, it is only appropriate that I start by stating that I only 'like' your company on Facebook because that's the only way I can start this thread. And Facebook is one of the few options I have left to communicate with you.

I far from like your company, your appauling customer service non-standards and your complete an inappropriate disregard for providing any level of service that you promote to proffer. But I digress.

When you were 3 you promised me the world. You couldn't deliver. When you transferred me to Vodafail you reluctantly apologised and promised me the world again with the added promise that the previous woes would never be repeated. They have been. Repeatedly. It took 4 months, constant phone calls, threats of legal action and contacting the police and TIO about your harrassment to make the 3 bills stop coming.

You've told me I was the only one with network issues. That there were no issues. That you'd oversubscribed your service. That things would get better. You've repeatedly put me on hold for hours. You've transferred my calls to the wrong department. You've hung up on me. You've told me you'll get back to me. That you'll investigate. You've offered pathetic discounts on a service that is barely useable at the best of times and often not useable at all. You've charged me for exceeding my limit the one month I managed to actually get a decent enough service level to use the internet despite months of not being able to use the internet allowance I've paid for in other months.

These are but a few of the lies and hurt and frustration that you have subjected me to. And now I learn I am not alone. In fact it would appear that I am a part of the majority.

So now I've stopped calling you. I've also stopped paying your bills. I can't get through to you on the phone to find out if you have a direct debit authority but I'm contacting the bank to make sure that if one exists it will be cancelled.

It's time for you to contact me. So now I'm waiting for you calls. So I can put you on hold. And hang up on you. And transfer you to the wrong department. Then one day I'll answer and I expect an apology. A big one. With bells and whistles.

In the meantime, I'd appreciate it if you would fix my internet, so I can use all the internet time I've paid for in the past and never managed to get access to. Then you should call me so we can discuss the closure of my account with no penalty to avoid yet another complaint to the TIO.

how funny, its amazing, just last week i was put on hold for one hour, than they answered, i was than cut off, i called back to wait another hour on hold. Since being with voda phone wireless broadband I have experienced many problems. 6gb = $49 but it went 2kb over and some how went up to $300 a month , maybe this was due to me having to reload web pages due to sometimes nil coverage. who do i see about joining this legal action.? Scott

I had a 3 mobile broadband internet service - if you could call it that - for around 12 months. It often failed to connect at all and when it did it was never at a speed that was useable at any time of the day you'd normally want to use the internet. I dealt with continuous advice from 3 that no-one else was experiencing problems in my area, that they were investigating my complaint, etc. I complained that even if I did stay on the net 24 hours a day, for the whole month, that at the speeds I was achieving I'd never even be able to use 50% of the data I was paying for. I even had a staff member admit that they'd oversubscribed the service and that once Vodafone took over that the service would improve. I begrudgingly took the usual and regular offers for discounts off my bill, all the time stating that they were useless when I was actually able to use the service anyway! I finally contacted the TIO. The solution that 3 came up with was to transfer me over to Vodafone, sign me up to another 12 month contract with the promise that I would definitely never have these issues with Vodafone. That would have been about 6 months ago, the first month was fine, since then I've struggled to connect, when I can I have difficulty opening even Gmail or Facebook, I'd be dreaming if I ever thought I would be able to open something as futuristic as skype! 3 was difficult to deal with, Vodafone is impossible. When I can get actually through without being hung up on I get redirected to the wrong department. Every time I ask every time that they make a formal request that the very frustrating 'Lara' be retired forever. What a joke. She's there for one purpose - to make us all hang up and give up. Well I am, I'm on hold to Telstra right now, to see what they can offer!

1 - constant call dropouts
2 - constant mobile internet
3 - excessive bills on both mobile internet and mobile phone

I was on hold altogether for approximately 4 hours trying to speak to a customer service operator the other night!
I have a log of all the calls i make on vodafone coz i know they have not really been good at providing customer service in every way! Should anyone wish to see my 'log book' please contact me as i'd like to be compensated by vodafone too!

Where do I start? I have had my service barred several times in recent months due to unpaid bills. For some bizarre reason every single month my bills are excessive, they should be around $400 and in one case I was issued a bill for $3000! Of course, every time I call to have this corrected I am left on hold for copious amounts of time and I eventually give up as I have a business to run and just don't have the time. Subsequently my service is barred for non-payment at which point my business is really impacted.

On top of this is constant call drop outs, inability to download emails, inability to browse the web and access Internet banking.

When I find the time I will take my complaint to the next level as I cannot operate under these conditions, one wouldn't think it would be that hard for a global brand to deliver on what they promise.

The mess I am in is too long to list. I am quite justifiably tired of expecting things that should be logically provided to me without asking, such as, FREEDOM TO BROWSE INTERNET USING MY MOBILE PHONE, because the contract clearly states 2GB of free internet data.

Now, why am I not surprised to see the blocking page of vodafone when visiting skype.com/m which is the download point of skype mobile?

Well I can understand the illegal notions of vodafone to KEEP COMPETITION OUT, because, if allowed, I would then be able to make cheap calls using just the internet.

The pathetic page that I see is not even saying that I am blocked out of the web page, instead I get "We detected that you are overseas, how's the weather.... for Roaming conditions please visit....." message, whereas I am in the middle of Sydney CBD.

Dear vodafail.com I sincerely believe in the initiative of this website and hope you'll succeed in getting the justice served. If you can, please also investigate the policy and the reasons of vodafone blocking competitors' websites from the public. As far as my knowledge says, this is illegal.

Thank you.
Yours sincerely,
Vodafone Sufferer.

internmittent internet access for last month. Some days cannot send a text email

Well guys I understand your frustration, I used to work in the telecommunications industry and for a reseller who uses vodafail as one of their carriers this is dealing with business customers.
I had to deal with a lot of complaints where customers where on the vodafail network, one of their consultants said YES THERE IS A PROBLEM WITH THE 3G NETWORK AND THE NETWORK OVERALL.
The company didnt had a choice but to release customers from their contracts just 2 months into a 24 month contract.
Lets hope the Australian Government gets involved and customers get compensated and released from their contracts.

tried to help my mate activate his vodafone locked mobile(i already knew vodafone was bad but i wanted to see how far i could get with vodafone lol). bought a sim, filled in details & cant even activate by website or calling them. hmm interesting INTERESTING. it sorta helps to be able to use what you buy..... cheers vodafone!

No coverage on phone or internet. Phone calls constantly drop out. Internet pages only load 2 times out of 10. Did the speed test yesterday and the lowest reading I got was 45.8kb/second. The network needs to provide at least 400kb/sec.
I have been on hold to vodafone trying to resolve the issue on and off for the past 3 days. Initially I was on hold for over an hour before speaking to an operator about my phone. I then had to go into the store and get a new sim which of course is not the issue. I then needed to call again, be put on hold again only to be told that I will need to be transferred to another department to discuss my internet as well. I was then on hold for another hour.

I am on hold now.

My internet has crashed twice while I was trying to upload this complaint.

And seriously - if they are going to put us on hold for such extensive amounts of time can you please not play maroon 5. It's killing me.

I have spent many hours on hold with vodafone- they give you no indication of how long left you have to wait. The recorded message tells you that they'll be with you right away, but I don't call an hour (or more) right away. Most times I give up after an hour, not knowing how much longer it will be.
Then they dare to waste my time by ringing me with a recorded message!!!!! I don't want to hear a recorded message when I ring up let alone have a machine call me just to promote a service I don't want!
I've also had the usual problems like not receiving messages, call drop outs, and messages not sending.

I have heard reports that sms i send to friends are received hours later. Vodafone reception around the Hills area is riduculous!

boo vodafone

excellent service from the past 11 years :D

I have been with vodafone since march and have been blaming the new telephone that I igned up for. After using another phone with my vodafone sim I have proof that the problem is the network. I have delaed messages, poor or no receptioon, I have to outside to get any reception most of the time. I recieve calls but the caller cannot hear me and so have to make a second call back to them. It is ghastly

I have a buisness phone and make and recieve 50 calls per day, 40 to 45 of these calls drop out or dont even ring.. this has cost me many Missed clients and jobs due to people ringing elsewhere as my voicemail is usuall delayed 7 or 8 hours to recieve the message!! this is 3rd world reception iam recieving .. My texts messages are also delayed up to 2 hours on most days

I have been with vodafone since march and have been blaming the new telephone that I igned up for. After using another phone with my vodafone sim I have proof that the problem is the network. I have delaed messages, poor or no receptioon, I have to outside to get any reception most of the time. I recieve calls but the caller cannot hear me and so have to make a second call back to them. It is ghastly

I have a nokia E63 from vodafone my husband has the same phone different povider.My phone will have full service but when i go make a call it's states "error in connection" or try to send a message it sits in my out box or when i finally get to make a call it drops out very very frustrating.2 days ago i had enough after not being able to use my phone or internet (internet is with vodafone as well) and trying to call them but could not get threw i went to a vodafone shop after standing there for 25 mins i was told there is nothing wrong with the service in my area and as for my internet the service guy had no idea why that was not working told me if it didn't start to work bring it in and they would replace the sim.so all in all i'm no closer to knowing any answers as of yesterday i'm shopping around for a new provider.Like many others i have children and need to be contactable always vodafone clearly can not provide me with that service.

they want us to keep checking our credit to avoid going over the limit.. yet everytime we call, access the internet or send out an sms to 1512 it says currently unavailable! how are we meant to fix a problem if THEY can't fix their resources??
it's starting to seem like a trick only to charge us more money.

p.s: is the vodafone website 99% of the time down?!

i had service out where we live and a month before christmas we have lost full service not even able to send or recive messages what a joke not to mention that they took all my free talk time and my free txt that id built up over time because i did not recharge in time by one day come pull your finger out VODAFONE and give us a proper mobile service that we pay for,
jono

I have a $114 a month contract which started when i lived in sydney. Service was majority fine for coverage on the northern beaches. I then moved to the mid north coast and have absolutely no service where I live.
Through discussions with various staff at vodafone, I was given 3 months half price after first being told it was my fault because I moved!!!!!!!!!!!!!
It was at this point I pointed out to my assisting costumer service rep that it was a MOBILE phone hence I should be able to use it anywhere.
I can understand they cannot cover everywhere but I cannot understand how they can legally charge for a service which they are not providing at all.
I truly feel like I have been paying money when they should release me from my contract immediately.
I have had to take another contract through telstra just to operate my business as a builder.
I just want to be released from my contract , any compensation for a year of no service would be a bonus.
Slim chance I know.

Coverage is crap once you get outside sydney, when the charlestown tower lost power it took out a large number of vodafone customers, I am so over the crapy vodafone telephone support, Lara is just so useless, I get better response from my dog, can't wait to move to Telstra when my contract finishes.