For the past few months I've had little to no reception on the train between Hornsby & City. I'm a young woman who catches the train late at night. I'd prefer to have my phone functional during these hours... my mum is horrified.

Poor reception and incorrect billing.

I have a vodafone personal phone and a telstra work phone. The vodafone mobile constantly drops out on calls on my way to and from work, particularly around Sydenham and Wolli Creek in Sydney. Often the phone will say that the cellular data network could not be activated, even though the phone has full 3G reception. Luckily my plan is nearly up and I will not be renewing with them.

Outside of the capital cities, Vodafone's coverage is woeful at best. My telstra Next G phone works just about everywhere. The calls are much clearer, the data speeds much better and there are very few drop outs etc.

Perpetual call drop outs, and I use my phone for my BUSINESS!! I live in Glebe but have rarely been anywhere where the coverage gets higher than two bars. What's worse is the phone goes to 'roaming' which I get charged more per call for. So when I have to keep calling people back after dropping out I get charged MORE!

I also frequently miss calls that go straight to voicemail even though the phone is sitting next to me and says there is coverage. Then I have to call voicemail and get charged again!!

Absolutely abysmal and dishonest.

I had a mobile broadband service with Vodafone.

My service has been disconnected because I refuse to pay my bill with vodafone.

I refused to pay my bill because of the poor, sluggish network and (non)service. The amount of occassions it just doesn't connect or when it does connect it downloads 1 kilobyte per second ... its unbelievably infuriating, especially when you are trying to run a small business.

Every month I've only been able to use a sixth of my maximum download amount, courtesy of Vodafone's poor network.

And everytime Vodafone assure me that the problem is localised and "will be fixed" and "won't be repeated" ... utter balderdash.

PS can Vodafone please also get an Australian based call centre too!!!

Reception has gone downhill the last 24 months. I had a lot of drop outs which i blamed my smart phone for but after trying out 3 other phones, i had the same problem.
Switched providers and have never looked back!!!!!!!!

I was recently travelling so I purchased a pre-paid Vodafone USM modem and Data plan.
I was hopeless even in the middle of Brisbane reception was poor and unreliable. Major coastal towns North couldn't even get reception. I ended up returning it andafater an hour and a half got my money back. Not to mention the couple of hours on tech support befroe that.

3G....what 3G!!! It's funny how Vodafone recently changed it's plans to include more calls and more data downloads. Very generous given they can't provide the service/coverage to support these. My husband and I are having endless issues with Vodafone and their answer is to offer more of the same features you can't use. Doesn't that Nigel Dews sounds like a sycophant! Sign us up for the class action!!

I have bought vodaphone connection last month. yesterday whole day my iphone 4 was not working, as i had full coverage bars on the phone. But i was not able to make calls or recieve calls. when i called-up vodaphone my landline, the stupid customer care person answered by call after 15 minutes and transfered the call to different department. Had to wait for 2 hours no response. Once again disconnected and call once again. It took another 30 minutes. There was no apology from customer care person. Can i get rid of this contract. Don`t want to suffer for another 23 months. if any one has solution, please email me sak787@yahoo.com

No reception almost anywhere I go

Vodafone don't care I'm stiched up in contract and get billed for calls not made and services not used but vodafone can't be contacted and the Bathurst office says little and helps even less, Bathurst office told me that the new phones would work at my home but it does not unless I get lucky afer climbing a tree, all very curious that in 2010 that 20 kms from Bathurst Vodafone can't give me a service that works although they said they could not.

I cancelled one billed by month service after being wrongly billed had to pay changed to prepaid and get same poor coverage.

I'm fed up having to climb trees to make calls in the rain or drive 1.5 km to make a call that mostly drops out visitors come and they phone out from my home on other services, the Bathurst Telstra shop told me that the vodafone I have all 3 of them are not suitable for the local coverage that they are city phones.

so to move to another serive I need another phone why how can the government allow the poor service.

on another note: curious the government is now more worried about broadband but were the ones who did away with the CDMA service that worked here at my home/ the service now for me is virtually none and Vodafone does not care nor does the Government.

Really poor network coverage. My mobile phone calls are just dropped unexpectedly 50% of the times at best. International phone calls made from my mobile have unreliable voice quality. We were sucked into the seemingly great value cap plan but did not expect such poor connection.

We own and operate a business in the Charlestown area. Have a business mobile plan with 3 phones. The coverage says 3G but we have to divert all calls to our home phone. Zero reception.
The Charlestown bypass you may get edge if your lucky but your call will drop, even going past one of regions major hospitals and no reception. Ment to be 3g. When I'm on the road through this region I rely on good data coverage as well as phone reception. Where they say its 3g it just is not. Have complained through the formal Vodafone process but unacceptable response.
So essentially paying for service that does not deliver. Costing my business.

Vodafone don't care I'm stiched up in contract and get billed for calls not made and services not used but vodafone can't be contacted and the Bathurst office says little and helps even less, Bathurst office told me that the new phones would work at my home but it does not unless I get lucky afer climbing a tree, all very curious that in 2010 that 20 kms from Bathurst Vodafone can't give me a service that works although they said they could not.

I'm fed up having to climb trees to make calls in the rain or drive 1.5 km to make a call that mostly drops out visitors come and they phone out from my home on other services, the Bathurst Telstra shop told me that the vodafone I have all 3 of them are not suitable for the local coverage that they are city phones.

so to move to another serive I need another phone why how can the government allow the poor service.

on another note: curious the government is now more worried about broadband but were the ones who did away with the CDMA service that worked here at my home/ the service now for me is virtually none and Vodafone does not care nor does the Government.

I'm self-employed & do a lot of travelling. In North Melbourne, the signal strength is so bad I can't even make calls from inside my office. My business partner & I speak several times a day (he *was* with Vodafone) & it's always my phone which drops out at least twice, even depending on where I am facing. At home (E Melb) there are some rooms I don't make calls in, even though there are windows & clear space outside. I often travel to the eastern suburbs (Nunawading, Box Hill) & it's just one entire black hole with minimal reception or drop-outs for the entire area & don't get me started about outside Melb-metro areas, even along the Hume Hwy of all places! Grrrr. Out of contract now & going to go Telstra & new iPhone 4, but 3 wks ago Vodafone sales called asking if I'd renew & would I like a new phone. When I said their coverage was rubbish & I couldn't continue with them, the salesman was very apologetic & agreed, saying that was one area he knew they couldn't compete - coverage & reliability of service in that regard - he didn't persist! ...& don't get me started about when I'm in the car moving & talking on the plumbed-in Parrot hands-free system-fades, drop-outs, disconnects (often). As for the painful speed or lack of 3G & net features, I shudder if I ever have to attempt using. Emails are bad enough, but info from the Net? Forget it. /end rant. AML

I have been a loyal vodafone customer for 10 years, give or take. Previously I would recommend them to friends as they had awesome customer service, despite the fact the network was only good inside metro areas. Over the past year or two, this has changed. Poor network coverage, both phone and broadband, drop-outs, voicemail messages that come through anywhere from 6-48 hours after they are submitted. But the biggest fail of all is the Customer Service (or lack of.) Earlier this year it took me 4 phone calls, a number of emails and around 2 hours of hold-time, just to change my address. Then, the operator that emailed me had the ordasity to tell me "not to get upset" or something similar, after all this. More recently, I don't bother ringing them as each time you do, its another 1-2 hours on hold, then they transfer you to another department, and the call mysteriously drops out and back to sqare one! Just a tip... if I want something done now, I tell "Lara" I want to cancel, somehow that gets me thorugh to very helpful people in Melbourne, who actually jump over themself to help with anything!

I got sucked into Vodaphone, they PROMISED me coverage at my property. I was with 3/Telstra and the reception would drop out 30 metres from house. Well now I am lucky if I can get reception when I am in our local town 8 kms away. And the continual dropping out going down a major highway AND through the Domain & Burnley tunnels is really annoying.
Not what I signed up for

Anyone being told adjust your phone's settings to change it BACK to the 2G network? You are paying the cost to be on the 3G network, with current area coverage and problems - the 2G network is a less powerful system, with LESS coverage, and you are still paying to have 3G. Dont let this way of fixing the problem be the resolution! You are paying the money, contracted to the 3G network, dont be fooled by anyone into changing to the lesser system. FIX IT properly Vodafone

Call dropouts, missed calls without receiving the actual call, poor call quality, calling the same number a few times to make the call (cell towers don't respond quickly), constant redial to make a short call, very poor reception in 4509 postcode and no service inside the building in most areas of Brisbane North-side where I work. Vodafone has oversold its subscription and has failed to upgrade the towers to accommodate new connections.

I think NBN is to blame, all telecom companies have stopped upgrading due to NBN roll-out. Goodluck to tll those think Optus or Telstra are better. It is the same shit different name.

Got given an iPhone by my employer, connected to Vodafone, and I have to say, thank god I'm not paying for it myself, because if I was, I'd feel like I'd been robbed blind. The network is atrocious: often has no signal, and even when it claims to have a solid signal, often the data connection just does nothing, never loads a page. This makes my first mobile phone I bought in 2000 look BRILLIANT compared to Vodafone's 2010 network.

Anyone being told adjust your phone's settings to change it BACK to the 2G network? You are paying the cost to be on the 3G network, with current area coverage and problems - the 2G network is a less powerful system, with LESS coverage, and you are still paying to have 3G. Dont let this way of fixing the problem be the resolution! You are paying the money, contracted to the 3G network, dont be fooled by anyone into changing to the lesser system. FIX IT properly Vodafone

We have 3 numbers with Vodafone- 1 prepaid & 2 on contract- have been with them for over 20 years- our problem is like everyone else- calls dropping out-no coverage in our home ( have had coverage in our home for the past 20 years)- and it's impossible to send emails let alone recive them- I like many other have emailed Vodafone with my discontent & asked to be released from my contract so I can move to another telco & get on with my life- there was no reply to my complaint till I posted on the Vodafone wall on facebook- I was then given another email addy to send my complaint to- I have since been given a ticket & told I will have to wait until an investigator gets in touch with me which could be weeks- maybe if I go on a hunger strike on today tonight voda might release me from my contract!!!!!!

Live in sydney suburb and constantly need to turn my phone off and on in order to search for reception. Not happy Jan. On another note, thank you so much Adam, now I know I'm not alone and lets hope Vodafone hears our call.

Call dropouts on average every 20min, every time I drive over the Gladesville bridge when on the phone the call drops out, and very very very poor reception at Drummoyne. I'm on pre-paid and will move to Telstra soon. From all accounts the other telco's are just the same - with less friends reporting issues with Telstra.

I live in an area of Frankston where network coverage is notoriously bad. However while I was with Vodafone there were ocassions where I could never get any coverage. I was also convinced to to take out Wi-fi broadband coverage with them. The same issues again; I would would be using the internet and it would cut out frequently. Fortunately I also have a pay as you go service with Telstra and I now use them as my only internet provider.

I have now also switched to Telstra for my mobile; the mobile coverage has improved slightly (Bring on the NBN!). However Vodafone convinced me to open up a 24 month plan for the internet. I have not used their service in months yet I am still forced to pay $40 a month for a reduntant service. I feel cheated, powerless and angry that I am being ripped off. However as a result of what I have seen on this website I will contact them with a view to getting out of the contract.

What a fantastic website, keep up the good work!

Anyone being told adjust your phone's settings to change it BACK to the 2G network? You are paying the cost to be on the 3G network, with current area coverage and problems - the 2G network is a less powerful system, with LESS coverage, and you are still paying to have 3G. Dont let this way of fixing the problem be the resolution! You are paying the money, contracted to the 3G network, dont be fooled by anyone into changing to the lesser system. FIX IT properly Vodafone

Customer Service throughout the Vodafone network,including its retail store distribution is disturbing. Firstly, Lara... please someone get ride of her.I came off contract October 23rd 2010 on hold for two periods of 1 and a half hours each trying to discontinue with this unprovider, finially got through to somewhere in the world,got onto to pre paid, still recieved email informing me of continued billing, spent another 40 minutes on hold again.Vodafone if your reading this customer service should be your mantra not providing the best possible deal that you can't provide... I wissh you the biggest possible failure

Hi xx

Thank you for your email.

I advise the area of x Pryce Parade, Abercrombie is an area of outdoor coverage only. Therefore indoor coverage if connected will be minimal.

We regret any inconvenience caused.

Kind Regards

Alana
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au

Every time I go to Shepparton from Melbourne there is about nearly 6-10km of highway (Goulburn Valley Highway) where there is no bloody signal at all from Vodafone. So if you were in an emergency situazion you would be totally at a loss.

Calls go straight to voicemail
Phone says there is reception but says my phone is off
Try to make a phone call and sometimes need to try over 5 times to work
Receive voicemail notifications hours later
Try to call Vodafone and was on hold for over 30 minutes each time. Who has time to stay on hold that long? I waited once and call was answered 48 mins later to someone who was extremely difficult to understand... Problem still not resolved...

Was trying to call my sister on Christmas Day but even though her phone was on, fully charged, not being used and had coverage, it went straight to VM?? But she was getting my text messages straight away (WTF). Lucky she's the only one In my family that has a Vodafail phone.

I did not sign up to not being able to make calls or be contacted, let alone useless 3G coverage, its as if do the poor performance from 3 has jumped across to Vodafone since they merged. I see another One.Tel story happening here.

I signed up on a 2 year contract with Vodaphone about a month ago. I was originally concerned that there was something wrong with my phone when I was continually getting 'No Service' or barely any reception all over Melbourne, including in the CBD, as well as the countless dropped calls. Rarely can my phone hold onto a 3G connection, and the times that I can actually use apps on my phone that require a decent connection are few and far between. Now i'm on holiday on the Gold Coast and it's no different. It's reassuring to know there are thousands more out there in the same boat, but I am also bitterly disappointed about this. Hoping Vodaphone gets its act together very soon!

I rarely get a decent signal and are often faced with the situation that I can neither make or recent calls. We have 2 contracts with Vodafone and both have the same issue.

My area is clearly within all the 3G and mobile internet coverage areas according to the Vodafone web site. However, at home (Baulham Hills), I only ever get Edge these days.
Very keen to get one of the pocket wifi devices but not if it only provides Edge speeds (which are horrible).

I bought a new HTC Windows Phone 7 and I had problems with my phone from day one. After hours waiting on the customer help line, I went to the store and after hours of testing, I was given a new phone. With the new phone I had so many drop outs it was impractical to use it. I have poor reception in Lane Cove where I have to "share" my conversation with my neighbours walking around the house, but I had huge problems in the CBD as well. I have to admit, I gave up, I am using another old model (still getting the dropouts) and resigned. I left messages on Vodafone and HTC Facebook but I had no response (their help line is simply impossible - I waited a few times for more than half an hour without any response). I am very frustrated with Vodafone service.

I live in the CBD, which should be the best reception that you can get. But I've had constant dropouts, inability to place calls, poor data reception (41 floors in the air) and calls going STRAIGHT TO MESSAGEBANK!

So frustrating. Vodafone better fix these issues soon otherwise I can see their end in Australia as a telco.

I have been with Vodafone for over four years. It's generally been a good company to deal with and their deals have been good. However, in the last few weeks I have been getting on-and-off again reception in my house which is in the southern suburbs of Canberra, callers can't get through despite trying multiple times, the phone doesn't ring, missed calls are not recorded, if they do get through callers get flicked to voicemail, voicemail messages don't come through, SMS messages can take many hours to get through. Clearly, Vodafone is in deep trouble, but that's no excuse for going into denial mode. They have had to be dragged to the point of acknowledging the fact that it's their problem. Happily my contract is just about to finish, and I'm not going to stick around waiting for them to fix their problems. Their customer service staff are pleasant and generally competent, but the CEO and others at the top have acted disgracefully. I have not received the service I should have over the past few weeks and I do not intend to pay the next bill.

What happened is when my phone is out of coverage it does not log back onto the network. I have to turn off my phone and switch it back on again.

I've since churned to Optus and do not have any of the issues I had with Vodafone.
Don't understand why I put up with it for so long.

Never try to use one inside a building. I have a Vodafone work mobile and an Optus personnel mobile that sit next to each other in my office. Result: Optus full reception always, Vodafone no reception ever. Too bad Vodafone.

Coincidently I live and work next to the F3 freeway on the Central Coast, NSW, and the availability of service on the network is poor and when I do get it extremely poor. Calls frequently attempted to have them through and drop outs occur most often. Regret advising people for the new plans. Their network is not kept up to the expanded customer base they have sought through their marketing. Mobile data rarely on 3G, using the older network type most of the time. Ken.

THE WORST FUCKING RECEPTION THAT HAS EVER OCCURED

Constant and i mean constant call dropouts and very patchy internet coverage.
I have a prepaid with telstra snd dont have any of these problems.

Im not getting what i paid for - why should i pay ??

Admittedly I'm only on prepaid - but I'm leaving, as I live in the city and my reception regularly drops out, phone calls seem to disconnect themselves and my messages often get sent twice, three times, four times to the same person (and I'm charged for it). Alternatively, sometimes only half my message is delivered to the receiver. Trying to recharge is a nightmare - the recharge website often doesn't work and you can only do it by phone in certain hours during the day. customer care - what customer care. As a prepaid customer I'm at the bottom of the rung with any phone company, but especially so with vodafone.

On several occasions, spent more than 5 hrs on hold to customer service (I was trying to change plan) I should have realised such a thing was beyond the degenerates they employ. Most of them had trouble understanding my extremely complex request, and the one that did screwed up all of my account information. Rather than simply changing my plan on my current sim they sent me a new one with a different number. I almost cried. So I rang them to activate the new sim card, they said it would take 24 hrs tops. 25 hrs later neither sim card was working, I cried some more. I then decided to ring the tolled line, and surprise surprise no 5 hr wait, I almost got straight through. But they still couldn't help me because they had lost all of my billing information, and at present I am still waiting for my new plan to activate (they turned the old one off so I have nothing at all currently)

Their network performance is terrible, also. The internet on my phone seldom works, and yet they still charge me for every failed attempt to get to a website. Bastards.

dropped calls, no reception, poor or broken sound, delayed data load.

I have been a Vodafone customer since 1995 and on the hwloe I am reasonably happy with the service and deals in my contract, but sadly the one place where their signal sucks is my home! And as I work from a home office, this is a real pain. One minute you have a great signal and you can talk away, next minute - without moving the phone - you have no network coverage!!

Move around the house and the signal might stay with you or it might drop out. VERY FRUSTRATING! sometimes you get a message from Voicemail time stamped for the same time you are listening to the call you supposedly missed, but the phone didn't ring for the actual call.

Yes please Mr Vodafone - lift your game!

I rarely have reception, and when I do receive a call it drops in and out, spent the last week and a half on and off hold with vodafone who don't have any call centres in Australia..... and then told my phone is fine because I can receive a phone call outside my house, I continued to complain and nothing was done until I mentioned I was a journalist student and they said they would cut my cancellation fee by 50 % and give me two months free phone use ( cause I can use my phone so much) but still pursuing my case as I want out of vodafone. Had two good years with vodafone now really disappointed and angry

For iPHONE users - when you have poor phone reception or data performance
try to go - SETTINGS > GENERAL > NETWORK > turn off ENABLE 3G. This allows you to use the slower 2.5G network. The "3G" sign will be replaced by an "E" on your phone - which most the time works for me. (Alexandria, NSW)

I live in a heavily populated suburb of Brisbane called bracken ridge. The network coverage in this area is deplorable. Vodafone have entered two service requests for a technician to call me back. This is after spending nearly 3 hours in total on the phone going through the same trouble shooting process, and guess what? No improvement!! Have I received a call back? Of course not. The reception issues at home are my main issue because I spend most of my time here. The reality is that reception is poor across a number of areas I visit. Now I've seen this site and the class action taking place I'm not going to sit by.

Calls drop out or no reception/signal. I travel to Qld and same there. I have been a 3 customer for like 10 years and since vodafone took over it is hopeless.
unfortunately stuck in contract until october 2011

I have been a Voda customer since 1996. They used to be great, I used to be rewarded for being a loyal customer. Now, they suck and don't care about their customers, even old ones like me. The last few months is the first time in 15 years I've seriously thought about leaving.

* Other people have found me uncontactable. My other half rang me at home the other day and said "Why aren't you answering your mobile?" My mobile hadn't even rung. He said it went through to voicemail. I'm still waiting to get the message. (This now happens A LOT, which is making work and business colleagues very frustrated with me. Voicemails can take days to come through, if they come through at all.)

* How is it that I can live in Glebe, in plain view of the city skyline, and get no reception? Broadway Shopping Centre is also an inexplicable dead spot, and has been for the last three or four years.

* 3G is uselessly slow when you get it. If you get it. Wherever you are.

* My latest fun experience - I was on a work trip overseas and had switched on Global Roaming via the website before I left. When I landed in the UK, I had no reception and no Global Roaming. The person who was picking me up couldn't contact me, I couldn't contact him. It took him hours of walking around the airport to find me. When I got to a computer, I turned roaming on again. A couple of times. Again, nothing. I called customer service, was on hold for an hour and had to give up (any wonder I came home to a $900 phone bill!). I later called the faults line, who told me there had been an issue with switching on GR via the website (for three weeks??? WHERE WAS THE MESSAGE ON THE WEBSITE SAYING 'THIS DOESN'T WORK, PLEASE CALL US', VODA??) They said they could put in a request to turn on my roaming but it might take 3 days. I sent a bunch of emails to various people which resulted in it being switched on sooner. In the meantime, I'm in a foreign country, for work, and practically uncontactable.

One thing that was an eye opener on this trip - the reception and 3G speed I had in the UK and the US was exemplary. It is what Voda promises here, and it showed me just how much they don't deliver.

Thank you and f%$k you Vodafone, for leaving me with no alternative but to switch to those damn crooks at Telstra.

I've posted a couple of times but still so annoyed that vodafone cant get it's act together. On Christmas eve in Ballarat I had no service whatsoever for around 4hrs. No reception for phone calls or internet - boy I cant wait until May and I will go with a real provider. I'm looking forward to going with telstra to get proper coverage, rather than paying vodafone $70 per month for mobile and then more for the mobile broadband without getting any service at all. I wish I had have known about the issues before signing any contract.

Vodafone has messed out their network over the last 2 months.
I live in Alexandria, NSW and have been with them for 12 months now on an iPhone contract. First 10 months, no issue. Networks performance became very poor. Reception disappeared in the middle of the call. Restart the phone and reset network settings not helping. My hospital and friends tried to call me to check out on me after an operation was fuming and worries course I was UN-CONTACTABLE for hours when my reception was DEAD. They thought I was dead while I was resting/sleeping at home not knowing the phone reception was gone for hours.. Totally unacceptable.

Constantly get error messages when i come to call normal numbers . I cant connect to the network i think .

Thankfully I am not a Vodafone customer but I have friends that are .... I keep my iPhone by my bed at night and have to ask why is that if a friend on Vodafone sends me an MMS photo during the day I receive it at around 3am and usually I get the same photo sent again at 3:30am .... so if I get sent 3 or 4 photos my phone goes off continually in the wee hours of the morning ... no other network does that

Small mess. Avalon NSW rubbish reception at home on main road. Telstra friend has no issues in same spot.

Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!

Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!

Just moved from Rose Bay in Sydney where we had limited reception in our apartment, and when weather was poor we literally went into a black hole. Now in ACT where Internet coverage is still pretty basic. I've also experienced on numerous occasions that I get calls that go straight to voicemail even when phone is switched on with good reception without phone even ringing. Voicemails ALWAYS come late, embarrassing because friends and work think I am avoiding speaking with them. Partner is also on vodafone as is my mother but frequency have calls which drop out or sound like other person is underwater, freaking fed up!! Thank you for launching this site, the media and social networking is fantastic and it's comforting to know that others are actively seeking change and voicing their frustration, I thought I was just complaining about 'normal' network problems. Keep it up!!

Experiencing continual lack of reception, usually have up to 5 messages sitting in my outbox because there's no signal to send them >_<
I just started another 2 year contract a few months ago, so I'm stuck with this for a while =[

bad customer service
bad reception
bad 3g coverage

No coverage in many areas. Unreliable standard mobile, just drops out whenever, no reason. Management not interested or even responsive. Been with them for years but enough is enough.

My reception keeps dropping out each and every time I am home. Living on the Mornington Peninsula, it does not matter where I am I keep dropping out. Basically anywhere further south than Frankston, forget about having a conversation!

big problem for online share trading

Barely one bar in Kingston. Calls last about 45 seconds before drop out. This is the Parliamentary district! The reception here is a bit less reliable than that provided by Solomon Telekom "Breeze" in Taro Island, Choiseul Province. Population: 150. Cell sites: 1.

On ya Vodafone, you've just been outdone by the Pacific's most retarded telephone monopoly!

I recently went on Holidays in Bright and Orbost and even there (before christmas so it very quiet) the data connections would just drop out with no warning ! Very unreliable.
I have to say I have been a Vodafone customer for years - and although they lacked coverage - they were economical - even when travelling in Europe for work - but for some time now -(at least a year - its been almost impossible to get a data connection in the city of sydney in the middle of the day. In the last few months I have also had SMS's never turn up !
Complaints insisted it was my equipments fault. I now feel vindicated !!

My phone is critical to my business. It constantly drops out, loses service, data is so painfully slow compared to Telstra. You ring Vodafail, they say go and get a new sim when they know their network is not fit for purpose. A friend who works for Nokia told me they look after Vodafail's network and it is basically a lack on investment. It is criminal they take people's money and do not provide a service. We're moving to Telstra and will never be back.

Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!

Mobile broadband coverage near Newcastle Airport/RAAF Williamtown is non-existent even though the network coverage map on the vodafone website clearly includes this area. I bought a Vodafone mobile broadband usb stick for the sole purpose of using it in this area and coverage ended up being zero-one bar, if I could connect at all. Complete waste of money, had to buy a competitors' stick.

Reception and drop outs

Wireless internet sometimes will not allow you to log onto the network and once on downloads are not possible for certain periods of time.
Mobile phone, delayed mesages, network failure a few weeks ago with no service at all for a few hours.

stuck in a contract with vodafone most areas i work in i get no coverage as of a few months ago, which leaves me unable to do my job, at times lose coverage for hours whilst in the middle of sydney (newtown)

fail

Having now read through other people's pain, it reminded me I have big problems with text messages between Aus and NZ. Lots of texts to my mother in NZ have never arrived and I have not got a few from her or they have arrived days later. Spoke to VF about it and they blamed her network LOL

Litany of problems: (i) calls keep dropping out (I work on Collins St); (ii) battery life is terrible as phone stays on 'full power' mode; (iii) it 'falls off the network' at Melbourne airport (i.e. needs to be rebooted); (iv) has very slow data speeds (maybe 60% of time).

Just not good enough -- I've moved to Telstra for work since I can't afford to be out of reach.

Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!

If I ever have 3G turned on on my iPhone, I get my sms's hours late or not at all. Every time someone tries to call me it says my phone is off - even if I am right next to them and my phone shows full reception!
As soon as I turn onto 2G my phone miraculously works most of the time - but I have virtually no internet access because 2G is sooooo slow. Grrrr.

I am glad i am not with vodafail. they have been the worst network i have been with. i was originally with 3 and i must say they are a good network but the reason why i left 3 was because i could not get reception in parts of my house. i jumped on the voda website and saw that they covered all of Shailer Park, QLD. this proved to be not the case. After i saw this, i believe voda deceptively advertise that they operate in some areas where they do not service.

their indian team is horrible and the service is extremely poor; not to mention some people from their business team even though the one im talking about is from brisbane. After being with voda for 3 months, i was able to cancel my contract for free.

I have been trying to resolve an issue for over 12 months and its as simple as registering my credit card for online top ups. I apparently can't register it as it's registered to another account (its not!) and when I try a different number I get told I have exceeded the number of cards registered and get a massive FAIL. I am told there is no way of resolving this issue (i.e. they can't fix their own software).

I have been dealing with them through their email system and the last response was to call their specialist Technical Support. Already spoken with them and they were as much use as tits on a bull. I'm taking it to the TIO as I am sick of the inconvenience.


Oh yes - I have bad coverage too. I know a number of Vodafone people in my suburb who have the same issue (compared to other telcos) and getting their mobile broadband was a laugh.

Phone totally dead from 11am Xmas day. Unable to call out. People unable to call me. No sms. No Data.
Had to use Skype to call family in Western Australia.

called tech support Boxing day.
Told to reset network settings. Nothing Happens.
Then in and out of flight mode. Everything now works - Well for a bit.
Then back to the black hole. no coverage, no phone, no sms, no data

No reception on 3G, no reception on wireless broadband. Can't do urgent work :((

arrived on the central coast (Gosford) on 24th - no vodafone network. my sister on Optus - full strength. went to the entrance this morning - got some (late) voicemail messages on the way. got to the entrance - couldn't make a call. had to use sis' optus phone (again) - i've had this crap, on my way to erina this arvo to port.

I have been experiencing call drop outs for the past 3-4 weeks. Last 4-5 days have been absolutely horrendous. Most of my incoming calls go straight to my voicemail. Gives me "connection error" 9/10 times when I try to call someone. I have been trying to talk to someone for the past one week.. I'm on hold for 45 minutes and more but still can't get through. This is totally unacceptable. I was very patient for the first few weeks but now I have no choice but move to another network. I have demanded someone talk to me but haven't received a call yet. I have been a Vodafone customer for the past 10 years. This is really disappointing.

Spoke to 2 people on Christmas day, for a total of 25 minutes. In all, the 2 calls were dropped by the network 7 times! How pathetic is that? Thank goodness I only have 3 months on the contract to go, then vooooom! I'm outta here!

Will be demanding that my contract is cancelled as soon as the retail outlets reopen for business. This weekend has been the final straw. Disgraceful that we're paying for what is essentially a limited SMS network.

I had new contract with Vodafone just 3 weeks ago and since that I realised I can NOT received any text sms that sent from overseas. What the?? I contacted Vodafone and they told me my network is fine and nothing wrong with that and suggested me to turn off the 3G mode and switch to 2G network instead. but Guess what I still couldnt received the text sms that sent from overseas. this is so frustrating.. I went to one of mobile dealer which was I trusted the most and I explained all of my ridiculous experience with vodafone and they told me that they had so far 5 customers had the same problem and suggested me to call Vodafone again and ask Voda to replace my mobile Number this is the only way to solve this problem, my God I don wanna do that again because every call that I made to call Voda's CS line would eat up my 1 hour for waiting, but eventually I gotta call them and what I been told by them was its Impossible to change anything especially change the mobile number.
and thats it.. it leave me with no way out to solve this bloody problem.

Vodafone down yet again. Not able to make or received phone calls, text, or data. This has been going on for days now. Much like the previous mass outages.

Vodafone's webpage also working badly. Took me an hour of trying to finally unlock me phone.

Can't get into my online Vodafone account.

Other people I know with Vodafone are having similar problems. We coined the term Vodafail only to find so many others with the same issues and this website dedicated to exposing Vodafone's woeful performance.

Waiting on the phone for Vodafone assistance for over an hour. Can't use my mobile and had to borrow a landline as the mobile network just keeps on failing. Its down more than its up a - 90% down for several days. The same problems the other week, and the week before.

Bad, bad, bad.

It's Xmas day and trying to call family from Yarraville in Victoria which is 7kms from the Melbourne CBD on my Iphone 3GS with only 1 or 2 bars of coverage - I can't be understood on other end of the conversation as I keep breaking up. I take the Vline train to Geelong every day and the coverage drops out continuously but not with colleagues on Telstra.

I've been with Vodafone for 9 years and I'm getting really sick of the poor coverage. Will definitely go to Telsta when my contract expires.

Christmas eve and the entire network has collapsed, no service nothing nada zilch!

This site is great, but vodafone has merely appologised and nothing has in fact been done to imrpove the service?

Nice idea though

to the employee below. $500 billion in network upgrades? is that a correct figure? and in what part of our contracts does it state poor network performance is acceptable? is it next to the stipulation of poor customer service is tolerated? or next to the stipulation that the company you're signing this contract with may merge with another global network and completely offshore all customer service based activity, bar store staff, at their own discretion? I'm happy that Vodafone employees are happy in their jobs and feel the need to support the company when times are tough, signs of a good person with loyalty where it should be. but don't neglect the fact that your company is responsible to one entity first and foremost; the majority stakeholder, in this case, us the consumer. So it's your responisbility to give us the time of day to complain about service from your network when it's underperforming, and not roll your eyes when we go into your stores, or treat us like a number when we call your call centres. we give you the dignity of allowing you to upsell and speed read our contracts when going through the motions of your sales process, so please allow us the same respect when we decide your service isn't good enough anymore and use other channels to vent our frustrations.

i've be informed that even Vodafails network management is done offshore - India in fact with NFI with regard to local problems. yep, saving bucks at your expense, Vodaphoney suck.

Ongoing Coverage issues @ Gold Coast- Carrara,Burleigh,Coomera,& also @ Coffs Harbour,Grafton,Tamworth. Online Maps shows Coverage is there in blanket form is it's not, they need to show levels of Coverage as some areas are just outright not there.

Im tired of crappy reception especially with mobile internet and broadband - most times I can even get the updates uploaded on facebook. This isnt what I have signed up for - Ive been with the network 5 years and the last three months has been dismal!

I work in the Sydney CBD, and since Monday I have watched my signal drop as I catch the Train to work. By the time I have made it to my desk the last of my reception is gone.

This continues for the rest of the day until I start leaving the CBD - even though sometimes I get the little 'Edge' E icon in the corner of the screen just teasing me into believing I have reception.

At least I can listen to music on my phone right - because I really don't need a phone do I Vodafone?

I can tell you, its not just smart phone bandwidth hungry phones that are effected, for those who think its just iphone/HTC or whatever.

I have a plain Jane 3G phone, and mainly just use it for voice calls, the most basic of service, that requires the smallest amount of digital stream 9.6Kb or one voice channel to be exact, and I cannot even get that! garbled voice reception, dropped calls, No reception, always roaming, No timely SMS. When is the frustration going to stop!

I can tell you, its not just smart phone bandwidth hungry phones that are effected, for those who think its just iphone/HTC or whatever.

I have a plain Jane 3G phone, and mainly just use it for voice calls, the most basic of service, that requires the smallest amount of digital stream 9.6Kb or one voice channel to be exact, and I cannot even get that! garbled voice reception, dropped calls, No reception, always roaming, No timely SMS. When is the frustration going to stop!