Today i sent 2 requests to recharge my pre paid mobile account via my phone useing my CC Card ($100). The money had been taken out twice but still no credit...They gave me $10 credit so i could call my bank to confirm and yes my bank had confirmed it then i got got disconnected as the $10 had run out. Vodafone said i had to fax through the details and i will get the money back in 6 to 11 working days and no compensation in anyway. I just had to suck it up.
Even though ive wasted a few hours on the phone with them and not been able to make any more calls all day because i didnt want to give them any more of my money. Not a happy.

I have been with vodafone for over there months and continue to receive Facebook charges on daily basis even though I don't have account. Bills are now getting charged on different days and at higher rates which is impossible. Vodafone simply cannot explain. Useless wish I used another provider.

For the past 5-6 weeks my service has been SHOCKING, I'm up now (12.39 in the morning) because I can't use the net during the day it just keeps being incredibly slow or non existant and I've taken to walking up the street to use a neighbours phone or get a reasonable (though not without occassional disconnets) on my mobile.

I phoned customer service about 3 weeks ago and they said I could either terminate my contract and return my phone or I could have 3 months free. Having been with vodafone for 2.75 years and knowing that most other telcos wifi in this region is pretty bad or non existant I took the 3 months because they said the problem was because they were upgrading and that must be what was causing the issues, so once the upgrades are finished my service should be better, though I'd just be happy if it was back to the service I had prior to the current problems.
Today I checked my bill to see if they had kept their word, and guess what, they've billed me! Insult to injury, I'm up until 3am some days trying to get stuff done on the net, because of your lousy upgrade issues and you don't keep your promises that were made to keep a customer, well done vodafone.

I no longer have a problem with Vodafail.

I gave them the flick 3 days ago to go with another company after 17 YEARS!

17 years with mostly good reception & a reasonable deal. However from about a year ago nothing but aggravation.

Actually I tried to switch to Telstra at their ultra state of the art (?) new local store after being politely attended to by a nice attentive young lady on my initial visit. However on the follow up to sign up for the negotiated package deal, I was informed it was her day off & none of the disinterested bunch of retards could find my already negotiated deal & were not interested enough to give me any kind of help because they had more important things to do like squeezing their pimples & setting up the new 4G giant size plastic icon.

Gave the situation a little thought & went over to the Optus shop where I was treated as if I was a long lost member of the family. So based on nothing more than being treated like an actual person instead of a statistic I ended up with a far better deal on 2 phone deals & a broadband line account.

So far in 3 days I have had every inquiry & set up problem answered satisfactorily & (almost) immediately. I have read the online forums & there are pros & cons with all the telcos but as far as I'm concerned the most important thing is to be able to communicate with someone if there is a problem & I'm getting that now.

So bye bye LARA, bye bye totally no reception most of the day, bye bye hanging in a phone queue for 3 hours until Mumbai answers with total denial of anything I want to happen. Bye bye after 17 years of being a customer who always paid on time!

If anybody from Voadafail gets to read this -- kiss my ar-e! Bye Bye!

I was switching to vodaphone from three mobile. As I have a locked phone, I asked the agent (from offshore) if they can check first if they can unlock my phone as I got it from ebay. Agent said, "Sorry, you are not a vodaphone customer yet, call back when you are." I should have packed my bags then.

Took a week before they moved my account, and as expected, the vodaphone sim will not work on a 3 mobile.

Gave them a call, and for a week, they said, just wait, the vodaphone sim will eventually work. Of course it didn't.

They sent me a refurbished nokia x6 after another week, which would turn off at the slightest nudge.

Complaining again, an agent promised to credit me $$$ to buy a nokia x6, but as they are offshore, didn't know Vodaphone has pulled out the model in Melbourne (it took hours to get this concept through).

Good thing I wasnt able to buy as a week later, no money has been credited to my account yet. I called back and THEN they clarify, it will be used to offset my monthly bills, and not transferred to my bank account. (how could you then by a phone with it, then?)

Bargaining ensued. They offered to replace the phone with something like a Nokia 3210 (just those old old models), then switched tactics to a Galaxy... but only just remembered at the end of the conversation that they are putting me on a 2 year contract, offered a refurbished Blackberry but would not have a battery, or anything else for that matter.

Finally, they promised to send me a new smart phone... fingers crossed, they're not pulling my leg anymore.

I just had a call from a call centre in India asking, with attitude, about a non-payment of a bill. I advised him that it was paid...and lo and behold, he found it. I then asked him what the problem was with the website when I tried to pay. Apparently, he didn't have that information on him.

As a customer of somewhere between 15 and 20 years, I requested a phone call from someone in Australia to explain why I'm receiving harassing phone calls from India when my account has always been paid.

An hour later, I received another call from India advising me that there is not a single Vodafone employee based in Australia. Can this be really true?

In Oct 2011 Vfone advised me to move to a new 135 plan for 3 Phones and 3 data devices. Vfone found a problem with 3000 missing tech fund on my current account. They billed me 2000+ for nov/dec when they finaly sorted out their accounts issue. I told them I was NOT paying this amount as I should be on 135+gst. Many emails and phone calls now I cannot contact the Australian person as they do not return calls or emails. I ended up with Indian call centre HOPELESS ! They tell me that I am on 135 plan for 3 phones + 90 plan for data that I never agreed to. I have their email stating the plan inclusions at 135. I am now left with overdue of 440 these guys must have the accounting system from the stone age.

I recently (and successfully) cancelled my mobile broadband contract due to issues after approaching the TIO. Phone contract ends soon and I really don't care about paying more, I just want to get as far away from Vodafone as possible after years of issues.

2009: No issues yet, but then again only had a basic cap and no broadband

2010: Ordered iPhone, was lied to by Customer Service about delivery dates - got different answers over the 7 times I called over the space of 4 weeks. Received my phone and activated SIM but it only actually activated a day later on Vodafone's system.

2011: Got broadband, speed at 1kbps for weeks. Customer Service completely unhelpful, ended up resolving after 3 weeks without their intervention. Multiple issues involving incorrect billing and usage details. myVodafone constantly delaying updating of usage details by up to 12 days. Received a bill one month for almost $4,000 (normal bill is $103 for broadband and phone), but no usage shown outside caps. Apparently a system problem. Received several updates - amount changed to over $4,000, then $13,000 then negative $11,000. After 1 month of trying to deal with Customer Service, submitted to TIO and resolved within a few days.

2012: Cap for mobile broadband showed as incorrect on my account for several weeks - Customer Service couldn't figure out what problem was, took a month to fix. Continuing issues with usage details being incorrect. Broadband and phone signal at home became non-existent. Dealt with several Customer Service reps, all of whom said there didn't appear to be an issue with the network. One blamed me for using the network during peak hours, but couldn't answer when I asked if 3am is a peak hour. Was offered 3 months with a discount but only if I waived my consumer rights and accepted the bad service without question - no guarantee that service would improve. Submitted to TIO and resolved quickly - they also admitted there are major issues in my area, so I was either lied to by the others or their system is inadequate.

Not worth the stress or the cost, looking forward to being free!!!!

I have set up 2 mobile phone plans with Vodafone on plan and has been going quiet well for over a year. MObile phone was setup using direct debit and going well for over a year. Untill it reached Oct 2011 my monthly bill started to day im outstanding payment, I call vodafone up and they said I have not paid but will be picked up next month. Few months have gone by March 2012 now I have an outstatnding bill to vodafone for over $300. I went to my online bank to check if money was taken out and surely it has been without a hitch for each month. So not only I have paid they are saying I am also outstanding at the same time? I finally got ahold of someone Australia the ecare correspondance team and for them to START investigating they request my whole bank statement.

Now due to privacy issues I went to my online bank and only gave them cut and paste days and dates and bank tracking number and withdrawal amount of the vodafone payment. She said that was not enough and still require my whole bank statement for them to start investigating. I am not after a home loan and I feel violated that they have to have my whole bankstatement they can see my savings, spending habits, income, payments and transaction that is NOT related to them. This has kept me up for few months straight now concerning me and that this level of detail was not acceptable. I have since then lodged a formal complaint to the Australian privacy comissioner. After they have checked my bankstatement the vodafone correspondence team said we have waived the overdue payments without giving a reason why it happened.

I feel violated and now insecure and have no confidence in Vodafones billing system.

Vodafone Starts To Rebuild Its Brand
by: SIMON CANNING From: The Australian March 12, 2012 12:00AM

JANA,GENERAL MANAGER OF BRAND AND COMMUNICATIONS SAYS:
"I have sat in enough focus groups and there is a huge amount warmth and love for the Vodafone brand"

JUST a week after handing its $45 million advertising account to Ogilvy & Mather, Vodafone's general manager of brand and communications, Jana Kotatko, has given an optimistic assessment of the brand while admitting it still faces challenges.

"I have sat in enough focus groups and there is a huge amount of warmth and love for the Vodafone brand," she said.

"We need to focus on our customers and focus on rewarding them for their loyalty and be explicit about thanking them for staying with us even if they may not have had a great experience and communicating with them and reinforcing why they should continue to be with us. It's a huge focus for us."
--------------------------------------------------------------------------------
Obviously you dickhead, Jana, General Manager of VodaNofone, you are completely Deluded with your own Delusions,'WARMTH AND LOVE'!!! ,JANA?
Have you been taking stimulants again Jana?

Did you get some of that $45 Million Dollars on Bullshit, Huff and Puff,Spin Doctor Crap and sniff it up your nose?

You better buy off some better focus groups,Jana,these ones are too stoned to know the difference between La La Land and REALITY

Here is some reality JANA!
Dont thieve,Don't bullshit,and buld something that is real,like,
A WORKING RELIABLE NETWORK THAT DOES NOT STEAL FROM IT'S CUSTOMERS TO HIDE IN CAYMAN ISLAND BANK ACCOUNTS!!!

I have 2 phones, my work phone HTC Desire HD and my personal iPhone 4(with Optus)
Well i have been trying to get 3g working at a decent speed and Voda just SUCKS!! i am lucky to get over 10kb/sec where with my iphone tethered to optus i can get 170kb/sec +
I just moved to Melbourne(from Sydney) to open a new branch and dont have ADSL yet installed into my place.
I even went out and purchased a Vodaphone 3G USB modem but i get the same speeds. VODA YOU SUCK AND NEED TO CHANGE YOUR NETWORK, im surprised there isn't a full out class action/war against you.
Oi and btw your website says that your support is 24x7 and there is no wait times, i called and it says to call back at 7AM(no wonder there is no wait times :|). How can a business that offers 24x7 service only support it some hours? seriously!
I will defiantly be getting my boss onto our account manager in the morning and hitting them up!
.
if anyone is wondering as well my postcode is 3037 in VIC

PS voda you suck :)

Exit fees

...an hour ago 11.50am 11.03.2012 - last edited 5 minutes ago by Allan (VODAFONE COMMUNITY MODERATOR)12.55pm 11.03.2012

(NOT VODAFAIL.COM)

ANOTHER VODACRIM SCAM

i am not happy with my current acoount i was told by three that if i transfer to vodafone there would be no exit fee for early transfee now i see that they are trying to charge me what goes on the same company and new 2yr contact i am disapointed in this and if i am charge i will contact the t.c.o. and make sure all my accounts are canceled i have sent emails to 3 as well. a very unhappy customer

regards

john <<SURNAME REMOVED>>

[post moved and retitled]

..(BY VODAFONE COMMUNITY MODERATOR) not Vodafail.com Poster

A SLEEPY DAY AT VODANOFONE NO COMMUNITY (Tasmania)

Dear Caitlin,(Vodafone Community Staff)
Do you have a drug problem?
Do you know the difference between yesterday and today?
There is obviously no PROACTIVE part in this Vodafone Community to solve Vodafone, Gross,Mass,Unethical Behaviours.
There is no REACTIVE Response.
You paint a picture of CRAP!

You remind me of a little social butterfly,with (oh! so happy responses) going from post to post,well after the fact,it is dusted off or dead!
Go and get a real calling or job that suits your (oh! so happy) words.


cant register myvodafone.....yesterday 10.03.2012

I'm unable to register a my vodafone account. I have just switched from 3, I haven't tried from a PC yet. I get issued with a temp password on occasion but then it sends me back to step 1. Most times the Page won't open to register at all. Is the facility still dwn? Can u check it out for me. Cheers ....Message 1 of 3 (56 Views)
....Reply ..............<NAME REMOVED BY POSTER> New Member

Posts: 2
Registered: yesterday
0 ..Re: cant register myvodafone. 10.03.2012 ....yesterday

All good, I used my temp pword recd via txt and sumhow it worked in the actual login screen, it then prompted to change that pword. So im in. cyaz. ....Message 2 of 3 (22 Views)


Reply .............. Caitlin (VODAFONE COMMUNITY STAFF)
Help and Support
0 ..Re: cant register myvodafone.....an hour ago 11.03.2012 1130am

Hi <POSTER REMOVES NAME>

It's great to hear you've logged into your My Vodafone account Let me know if you have any further enquiries as I'd be happy to assist.

Cheers,
Cait
Help and Support
"Every artist was first an amateur"

THIS IS A REPEATED RIPOFF FROM VODAFONE WHEN YOU'RE PHONE IS TURNED OFF.
THIS COMPANY NEEDS TO BE INVESTIGATED IMMEDIATELY BY LEGISLATED AUTHORITY NOT JUST THE TIO.(WHICH HAS NO REAL POWER AT ALL)

very very sad :( :( :(.
....2 hours ago 10.03.2012 1:19

Hi, I have had a real bad week with Vodafone...

First off I moved last week and there is no reception at my new house. I have two accounts with you and just bought the new Iphone 4s and they are basically worthless to me now.

Then I went overseas and just recieved a text that I owe $1500 for a one day data charge even though I never use data when I am overseas and had it turned off in my phone and had asked for it not to be enabled when I got my second account.

I am looking now at owing probably over 3k to get out of my contract and get a mobile that works. I don't want to but it seems to me the only thing is just to walk away from everything. Not sure who this goes too but hoping just maybe I can get in touch with someone who can help - calling call center did nothing except cost me more money. <NAME REMOVED>

VODAFONE BIG PITCH
Sydney Morning Herald

Lucy Battersby
March 10, 2012

VODAFONE will launch a national advertising campaign this weekend to spruik its new network guarantee - an opportunity for customers to quit long-term contracts in the first month if unhappy with mobile coverage.

But it is also designed to encourage customers onto the new network built at the 850 megahertz frequency.

Vodafone hopes customers will be more willing to sign contracts if they know it is easy to leave, and says it will trust customers' own satisfaction with the network. The campaign has been running in South Australia and the ACT since September and so far ''few'' people have asked to leave contracts, according to Vodafone.

Advertisement: Story continues below Vodafone Hutchison Australia has spent $1 billion on its new mobile network since the 2009 merger of Vodafone with Hutchison Telecom. About $750 million was spent last year alone.

The company has lost 600,000 customers since mid-2010 after its network struggled to carry all the data demanded by smartphones and mobile broadband customers. The new guarantee is available to new and existing customers but only if they buy a new smartphone or modem through Vodafone.

WHAT THE!!!
$750 million dollars on 'public relations' NOTHING
'THE CAMPAIGN HAS BEEN RUNNING IN SOUTH AUSTRALIA AND THE ACT SINCE SEPTEMBER AND SO FAR ''few'' PEOPLE HAVE ASKED TO LEAVE CONTRACTS, ACCORDING TO VODAFONE.'

VODAFONE WILL BULLSH.T UNTIL IT IS BANKRUPT, OR IT'S EXECUTIVES ARE GOALED FOR CORPORATE FRAUD
WHY WOULD ANYONE WITH A BRAIN AND CAN BREATH OXYGEN WANT TO BUY A SMARTPHONE OR A MODEM FROM VODAFONE.
FIRST THEY WONT SUPPLY IT FOR SEVERAL MONTHS,CHARGE YOU WHILE YOU WAIT FOR THE EQUIPMENT TO ARRIVE FROM IT'S LOST PLACE,IT WILL BE UNSERVICABLE AND THE WILL STILL CHARGE YOU,THEN WHILE THEY STEAL YOUR MONEY,AND YOU CANCEL THE ACCOUNT,A VODAFONE CUSTOMER NO SERVICE PERSON FROM MUMBAI WILL LOSE YOUR CANCELATION ORDER AND YOU WILL GET CHARGED A BREAKING THE CONTRACT .

VODACRIMS NEVER STOP COMING UP WITH THESE THEIVING PLANS.

I have several phones on one vodafone account with automatic recharge via credit card. For at least the last three days we can't call out because there is a message that says no credit. I've called Voda three times and they say they are having technical difficulties and say it will be fixed in a few hours. I said what if Vodafone's senior managers couldn't use their phones for three days and were told they don't know it when it could be fixed - wouldn't they be screamimg to. I said to tell their senior management to over-ride the computer and give free calls until they fix their problem. It is unreasonable to expect their customers to just accept this and wait for an unknown time. This problem has happened to me several times in the last three years when my credit card details were lost. To reinstate my service they had to cancel everything including my telephone numbers then give them back but I think I lost all the call credits. Vodafone Head Office Australia is within walking distance of where I live and I've visted them three times and each time they refuse to talk to me saying there is no one there who could help. Their solution is to ring customer service and get caught with Lara which hangs up when it runs out of options. After me showing my discontent at how poor the company is they had a person from Tasmania call me who I think took over the telephone calling to fix the problem but it has returned again. I think we will be going to another provider especially now that voda is changing some of its plans to increase its earnings from me.

I have tried to find out final amount and final billing information now my contract has expired. Got the Mumbai mumble, passed around from excuse to excuse. Told accounts not open yet. Rang off and rang back selecting the Accounts option and guess what, they were open. Don't believe it when Voda says they have changed. It is still the same place all over again

Trying to find billing and final account information

In Mayish 2008, i paid my contract out at my local Crazy Johns here in Townsville. I paid with a credit card, mum made her payment with the same card at the same time. Now her payment went through fine but mine, somehow it got "lost".

On the 21st July 2008 my account went to Veda Advantage then on the 6th August 2008 my payment mysteriously was "found" in someone else's account.
Cherry Hubner - Account Number *****3221.
On the day it was "found" i got a text message from a Mohammed (bit silly seeming my phone is disconnected)

Now what i am disputing is this.. I paid $341.16 that day to get me out of my contract. In the months leading up to "finding" my payment another $97.48 was accumulated onto my account as it looked as if i had not paid the money.

I do not believe i should have to pay this as it is not my fault the sales assistant or whoever put the payment into the wrong account. When i first heard it had not gone in i went into Crazy Johns and asked the girl for a reciept number. The reciept number she gave me was not right either.


Thanks to a girl from my local Vodafone store i found all the info out :)

Charged $6+ for 10 sec phone calls to voice mail on numerous occassions. Called to complain... treated as though I didn't know what I was talking about... then apologised to with no explanation why this has occured...told I would be credited for the over charged amount... no credit applied to my account ... BIG WASTE OF FREAKING TIME!!!!!!!!!!!!

Got a Vodafone text advising call charging is going to 60 sec billing from 30 second billing for text and talk prepaid. How dare they basically increase the call rate while offering the worst network coverage, with the poorest quality. This company is a joke. I think its time to churn my family and friends to another carrier. This network is pathetic, I could not recommend anyone to join

(copied from a facebook status to save typing it in full again):-

Is past being angry at Vodafone, now i just piss myself laughing at their incompetence. I called just a while ago re another billing issue, got the usual spiel regarding entering my number/access code etc via the keypad..THEN i wait on hold for twenty minutes until someone from the subcontinent answers with "welcome to vodafone, my name is Wayne (Hmmm, Im not so sure....) can i start with your name please..

Me - 'My name is xxxx'..

'Wayne' - "Can you call back in four hours please, our system is down"...

Me - (giggling out loud at this stage) "Ok 'Wayne' I'll jump out of the sack at 2am shall I?"...

'Wayne' - "Thankyou for calling vodafone..goodbye"....needless to say, I am now looking for something very hard to ram my face into repeatedly....

I cannot believe how bad this company is, 9/10 times i call, their system is down or no-one is available to answer my question. They will lie, promise things they can't deliver just to get you off the phone..and I am stuck with them for another 18mths due to the fact that my issues relate to billing problems only and not service/coverage issues..

Contacted 3 to upgrade my phone, told have to move to vodafone . Consolidate two accounts together . And now charging me cancelation fee .

I have several issues with Vodafone.
1. my partner is overseas & her SIM card was removed from her phone & placed in a plastic container in a drawer. She has been away for two months & on Wednesday 1st March I was checking my usage in My Vodafone site when I noticed that there has been data use deducted from the credit allowed. I rang 1555 & spoke to an Indian guy by the name of Simon who insisted that some one else must have used the card.
I informed him that I am at home on my own & assured him that the card has not been inserted into a phone, but just kept on telling me that the card had been used for internet data. This indifference infuriated me so I hung up on him & sent an email to Vodafone "Contact us" site I received a "no reply" response allocating me a file number with the promise to contact within one working day; no response to date.
2. I have been to the Vodafone sales office to complain about dropouts during international calls & having to pay additional "flag falls" for each redialed number. I live in Collie W.A , in a high location,& at times the signal strength goes down to zero & the call, consequently, drops out.
3. I have two phones on $49.00 plans & pay an extra $20.00, for each phone, to convert the plans to 12 mths. On Tuesday 21st Feb I received a text from Vodafone telling me that I have successfully switched from a ($50 Infinite - 24mth plan to a $29.00 24mth plan. I immediately rang 1555 & told the female consultant ( Susan I think) that I had done no such thing & that I'm not on $50 Infinite plans. She insisted, several times, that I had done it on line.I hung up in disgust & also mentioned this problem in my email to Vodafone.
4. On checking my My Vodafone account today I see that the call credit has been reduced from $500.00 to $130.00 & that all of the $130.00 has been used; the SIM card is still in it's plastic container in the drawer.

over billing

I'd ask Vodafone for my account to be investigated especially with the data usage past 11 Feb 2011 to 20th Feb 2011 where most of the charges are coming from. My mobile number is <<PERSONAL DETAILS REMOVED>>.

I know my data usage and never exceed my data usage and I've been with Vodafone for years. I called Vodafone on 1555 and asked for my data usage to be investigated but then being told that it is not possible because of privacy issue.

I've been billed for my excess data with amount of 290$ and at the same time there is no notification on the mobile that I've exceeded my data usage in the first place otherwise I will call Vodafone straight away to verify the usage, and I always been told that your system is always right and this data usage is my personal problem and again I'm not able to know what the data usage is for :( , feeling helpless at this stage

They're telling me to access bills online, but I just cancelled my service and can't access the account. How can they not see this?

They told me that the reason they can't provide online account cancellation is
"With relation to cancelling your Account Online, as this is an Account Request we do not offer the option for Customers to cancel their accounts online. This is due to the fact that there could be Fee's applicable to be paid."

Account cancellation has no impact on their ability to issue the final bill payment. Intern0de provide an excellent online account cancellation, so why can't VF?

Me:Please cancel service immediately.
6 days later...Service has been cancelled.
VF:You are now in a new billing month, please pay extra $45 pre-rental and $31 data overuse (as our records show that your account record no longer shows bonus data) - you need to prove to us that you ever did have the bonus data. However you no longer have a login to access any of the bills which are stored online.

What to do?

I have 2 accounts (pay per month) 3mobile internet to close as im going overseas soon for a few months. Whats is the best method? Ill have to do it soon as from what i understand, they dont listen to your commands at all and weeks pass with no action taken...

Due to shocking coverage, I cancelled my mobile plan with Vodafone. I still had a Vodafone Wireless Mobile Internet.

I cancelled that too on 18 Jan but have still been billed $39 for Jan & Feb. They said they put in a 'request' to cancel it but it did not go through.

When I finally get put through to the Dept that can cancel and refund... they hang up on me

Easily the worst organisation I have ever dealt with. Forgetting the coverage issues, they cant even cancel an account that is out of contract and stop charging me

Over the last few days I have been receiving info SMS about my account balance. 2 in an hour when I didn't use my phone at all. One minute I had $6 then a minute later $17 and I hadn't topped up! Called India, they said there 'usage' system calculator had been 'down' since 25 January and will probably be fixed on 28 Feb... to ease my pain they gave me 25 mins free calls. Not a lot, but I am a low user and have unlimited VTV calls. See what happens when businesses out source. The system breaks...

I came across from three recently. I finally got my faulty S2 replaced by a friendly kios after many calls to staff.I get a text at 530pm to say thanks for upgrading to a white iphone and 59 dollar plan! Called the 1555 and they tell me i signed a contract and had to back yo the store! I tell them, no way and argue like it is my issue. Wasted breath. Called the kiosk and it turns out, the wrong number was upgraded by a store I have never been to. Now it is up to me to follow up on the next billing date to get the credit etc.

Payment Processing Charges of approximately 250 aud was taken from my account during the month of January when I was not even in Australia!!! Yes, that means my australian phone number was not in usage!!! Bloody Thiefs

Contract completed. Walked away. THE WORST CUSTOMER SERVICE. THE WORST BILLING. THE WORST COVERAGE. I WILL NEVER GO BACK. I would rather use string and tin cans than VODAFONE

I can accept the minor call dropout, but the data connection is so far and beyond, tested at the City central station at Sydney, 9k download and 4k upload (with full bar). sometime it wont even download any data. overall about 70 - 80% I getting no connection or very slow connect. So whoever out there got told by vodafone there is nothing wrong with they network, and maybe it is they sim card, it is certainly not. because in the M5 tunnel you can get about 1Mbps to 3Mbps+ or sometime 5Mbps connection. (tested). my guess is that Vodafone is shaping speed, can't see why you can get full bar connection and no getting any data. maybe they using the data for other customer who is on prepaid account??

I beleive it has got to the stage where no one should go on a contract with Vodafone for anything.

It is obvious that Vodafone have no intention of honouring any contractual obligations.

I have read the horror stories of people thinking that they have cancelled their contract,or it has finished, with Vodafone, only to find out they have not,by way of finding a bad credit report for not paying for something
a You did not use
b You did not Authorise Vodafone to sign you up.
c Vodafone are incapable of any minimal credit and accounting standard.
d Vodafone have no minimal record keeping standard.
e Vodafone eliberately designs to fraudulantly scalp your money.
f Vodafone ex-customers has no redress,due to no records.

There was an old saying in the public service many years ago:
PAPER DOES NOT LIE,...PEOPLE DO.

If you can magically create an electronic file,you can magically make one go away as well.
I say,
PAPER ALWAYS WINS IN COURT
Legislatively,bring back paper contracts which you sign with a pen,and retain a copy.

VODAFONE=NOFONE

From last two months, Vodafone billing is beyond my understanding and I ready very angry and want to sue this shit company.
I made enormous amount of phone calls (wasted allot of time). And yet they don’t understand or want to understand my issues.
OK start over again------
I signed a contract almost 15 months ago, and I was using the services with the number (PERSONAL DETAILS REMOVED) (Account 1). The contract was for 24month/$69 cap with $10 rebate on plan. So I was paying only $59.
Last month, I decided to get an-additional number, so I signed a new contract and have additional account with the number (PERSONAL DETAILS REMOVED) (Account 2).
>>> Now the first issue was that they charged me for two months for account 1 with $69 cap.
When I called and asked clarification, the customer operator said, that because I requested new account (which I didn’t) that’s why you are charged extra and you are still getting that $10 discount for your account 1. And next month I will get rebate back from the closed account, so my Feb bill will be adjusted.
Which is still not adjusted.....
>>>>> Second issue, the last bill (for the month of Jan usage) came unexpectedly very high. I am checking regularly my balance with 1555. On 21/01/2012 the balance message came as I have $385 (cannot remember exact numbers) worth of calls available.
(Note: These facts were taken from excel sheet saved on 5/2/2012) When I checked again on 27/01/2012 I already not even used that amount and also exceeded real dollar value of $84.63 (extra to my monthly quota), though I only used if we consider from 19/01/2012 till 25/01/2012 (Vodafone needs at-least two days to update the system—shocking) = $319.08 worth of calls.
My last conversation ended up in veins as operator said, wait until you get bill, and then call us.
And he was not excepting the service fault, which clearly shows lack in giving real information. Operator was saying we have major upgrade is going on that’s why.... and also other excuses.
I think it is Vodafone fault which allowed me to axcced my monthly phone quota. Therefore I should not pay that excess amount.
>>>> Thirdly the $10 discount on my cap is still not applied.

cannot gauge or stop going over usage because usage is updated "Most usage is updated within 48 hours, but some activities including roaming and data usage may take longer" So, i have to make sure I that 2days before end of billing cycle i have at least 2gig of my 8 gig limit up my sleeve and inform my wife and 2 teenage daughters not to use the internet. So I am not receiving what i pay for. My family are fully aware and very careful so as to not go over limit. People say to DL this and that data app so you can monitor your usage. I shouldn't have to go to these extremes. Even armed with this info Vodafone does not care so what's the point. Why can't this telco just stop when i reach my limit with only limited access to Email, FB and the like until start of new billing cycle? I and my wife are on pensions and every $dollar is accounted for. My only option as i can see is to use those USB things and prepay but at least i will have piece of mind that i'm not going to get a $106 bill which should have been $39. My opinion!! they are aware a lot of people like myself are not that tech knowledgeable and will constantly go over their data limit which equates to $dollars in the bank. Oh and yes has happened a few times over 10mth period.

Simply wanted a call back in regards billing. Got a call back and knowing their network the call dropped out and they never called back! I had to call them again and arrange a new call back. Thanks Vodafail

Vodafail have, as their message says, "upgraded" their billing system but there are now problems with it - what a surprise ! I called twice earlier this week and when i got to the point that I told them I had a billing query - the system told me that they were too busy to take my call and they told me to call back again - call ended.

I called today and spoke to someone who told me they had system problems and could not see my account - I had to call back.

This company is a joke and unfortunately my company has chosen Vodafail as supplier - I dropped 3 a year ago and will NEVER return to either company presonally - just like I refuse to fly KLM ever again after a farce many years ago and I make sure nobody I know does either.

Is Anyone at Vodafail ever going to take responsibility for this nonsense.

no barcode bill to make payment on my account,and I think it is over-due.

i was on holidays in sunshine coast jan 2012 and was billed for roaming calls and data in a area where i could use a redbullmobile sim which is a reseller for vodafone and not have any data or roaming charges, lucky i purchased a redbull mobile sim card to use otherwise my bill would have been much much higher than the $110 i was charged for roaming, i have since stayed on redbull mobile paid the $365 for 365 days unlimited call to landlines 1800 1300 and mobiles, and 5G a month on data, and have paid out vodafone for the 3 months i had left on my contract. strange vodafone are charging 3 for areas that were never charged as roaming before and not roaming with redbull mobile. Seems like vodafone want to shut down the 3 network in a hurry.

Not to give you the wrong impression of trying to make Vodafone look better than it is, but as a worker in one of the shops I honestly strive to give you the customer the best experience I can.

Sure, we can't fix everything for you on the spot, but we try. If we need to, we'll try alternatives. I'll admit, depending on the area you live in i'll suggest Telstra.

Upgrades for 3g equipment was done between July/December 2011 (including 6 new towers). Should be a few more new towers by May this year (850mhz, including for howard springs).

I do NOT think you should get Vodafone if you live in Roseberry or Howard Springs, they are the 2 worst areas.

One last thing, is it reeeeaaaally so hard to keep a receipt stapled to a contract from getting lost? It makes things a ton easier for everyone involved if we're unable to find a proof of purchase in your account.

got a bill from three about a week ago. i migrated to voda about six months ago. i got a bill for 1 cent! so i called three and asked what the one cent was for. was told that it was direct debit surchage and they would transfer the one cent bill to my vodafone account. the funny thing is, i never paid using direct debit or credit card. funny how they can anger people for just one cent. lol and a mate of mine has just come back from a holiday to the states and got charged 2000dollars !!!

Vodaphone has reported a default to a credit reporting company! I changed my address with them and paid the final amount after reporting that despite telling there was coverage for internet from my unit, there was none, dropping out etc. They would not assist. I had to pay out the contract. I put the internet usb in a draw and never turned it on - ever. Yet, I was getting dataa usage charges for it at early hour times - when I was asleep. I complained each time and they said they would credit - they never did.

Paying the final bill, I find nearly 12 months later a default for a considerable sum on my credit rating. I have no correspondence, no debt collectors bill or phone calls from them pre-warning me that I owed them anything. I have contacted vodaphone to be passed between departments as they cand find no record of my account (it is closed and not showing) but they say there is a an outstanding amount when through to credit control. I have had to ring a credit agency who they say are handling the matter externally but when I called this company they said that the file is no longer in their hands. There is no record on their system of any of the calls I have made to sort out the situation and when trying to speak to someone who understands me and knows what they are doing, the call keeps dropping out and then I have to ring back and go through everything again. Conveniently, none of these calls are ever logged and you end up screaming! The last attempt to sort this issue out I spent 4.5 hours on the phone back and forth calling back etc! COnsequently, because they can send me any copies or information, I cannot rectify this sitution and I cannot clear it from my once impeccable credit rating which ultimtely affects my ability to obtain credit despite my assets and salary. I cannot get through to anyone to help me here nor can I go to a store to sort it out as I have nothing from them pertaining to this alleged outstanding debt. I have not received any mail from this stupid company in more than 14 months!!! I updated my details with them too - but they never seem to have records of anything!!! everytime I ring these muppets up, no one knows what I am taalking about and I get told different information each time. It is making me irate and it has severely affected my credit which is unacceptable. They are completely incompetent, lying cheats!!!

Yahoo. Thumbs up to the TIO. Vodafone billed my wife for 270 MB data usage for 2 days whereas her average across the last 6 months has been 60 MB/month. According to their bill she used internet on her phone for a total of 56 hours in 2 days. Cut short, TIO got my bill reduced and all that extra amount invoiced waived. Score!!!

Hi

I changed my plan and ordered the HTC Sensation XE on the 21st of Jan, i have received a letter in the mail telling me about my new contract but i have not received any information about my handset. My plan was changed on the day i called but the consultant never gave me an order number or tracking number.

I rang the day after but the next consultant told me that the order was not in the system yet and the handset would be delivered in 8-10 days.

Can you please give me an order number and tracking number and advise when i will receive my new phone as my old one is broken.

Thanks.

Hi Adam

Thank you for your email.

I'm sorry to hear that you haven't received the information you require. I can understand the frustration with this.

I have checked the order and it looks like the HTC Sensation XE is no longer available from our warehouse.

I apologise for the inconvenience, from time to time handset manufactures stop the supply of particular models of handsets and we only receive short notice.

I know this hasn't created the best experience for you and I definitely want to help.

We do have a small amount of stock of the HTC Trophy 7 in black in stock, which I'm happy to order for you.

It's also $0 on the $29 cap contract for 24 months.

I have included the following link from the HTC website with more details about the phone:

http://www.htc.com/au/smartphones/htc-7-trophy/

Or, you welcome to chose another phone we have available on the $29 cap 24 month contract.

I have included the following link for our online store. The online store is only designed for new connections so some of the offers we may not be able to provide for an upgrade.

Although it will give you an idea of what phones I can look at providing for you:

http://shop.vodafone.com.au/all-mobiles?action=no&amp;_requestid=371083

If you'd like me to order any of the phones, I can organise it to be delivered

Once again, apologies for the inconvenience.

Please don't hesitate to contact me if you have any further queries.
I look forward to hearing from you.

Kind regards
(PERSONAL DETAILS REMOVED)
Correspondence Team


No i want the Sensation XE, this is what somebody sold to me!

I have spent many hours researching the new phone i wanted. It is not my fault that Vodafone has sold people more phones than they accounted for, i don't want some shitty Windows HTC mobile like the trophy.

This has really pissed me off yet another Vodafail i have been with Vodafone and i used to stick up for you guys, your service of late has been nothing short of shit.

This is Terrible consumer service, I will be approaching the telecommunications ombudsman (TIO) if you cannot deliver what was promised. It is an illegal practice to trick consumers and lock them into a 24 month contract when Vodafone knows it can't deliver. How long would it have been until Vodafone notified me that the handset could not be delivered???!!! PROBABLY NEVER!

I am more than happy to wait for the phone that i purchased. If my demand cannot be met return me to my original $35 month to month cap and cancel my 24 month contract IMMEDIATELY.

Vodafone took out the monthly auto-recharge TWICE from my account on the one day. I have wasted literally hours attempting to get my money back, via phone calls and emails. Vodafone continues to give me the run-around, eventually acknowledging that the mistake is indeed theirs, but putting up every block imaginable to prevent me from getting my refund. I am tired of being treated so contemptibly, and have filed a complaint with the TIO. Of course, by this stage I am sceptical about how effective the TIO will be in assisting me. Maybe my only hope is media coverage.

have finally left!!! how funny they sent me out a survey to complete, but i never heard anything else from them cant even open my final bill cause its on their myvodafone site and my account is closed so cant log in, figure that out...

copy of what i wrote to them:

"lousy reception.

being lied to about how they were improving the network.

disorganisation, incompetence with billing, for example:

not billed for 2 months from direct debit, then billed for 3 months in one hit...

then when wanting to cancel;
1) calling and not being able to get through,
2) leaving an email on the site and not getting a reply
3) visiting a shop and being told to call the help line!!!

i then went ahead and ported my number to other provider.

then got texts and emails from vodafone saying they were experiencing a large volume of enquiries and would be getting back to me... which never happened.

then receiving abill for $150 in the text of an email but with no attachment. I tried going onto the website but of course my phone number wouldnt work as log in as it was no longer with vodafone!

so i went into the shop and asked if they could print out my bill so i knew what it was for. they couldnt log into my account either and said i'd have to call vodafone.... wtf!!!

so i call and left a message as they were too busy as usual. some guy calls back and says he'll take care of it and email my bill out within a week. 3 weeks later nothing...

so even if the service or reception was adequate, and the price more competitive, i still would not stay just due to the lack of customer service and thier ability to stuff everything up constantly!

no regrets and never coming back"

With Vodafone 2 years ago. After having 2 years (contract duration) of paper bills telling me to get online billing to save the environment - I am still getting their bills 2 years later with $10 credit!!!! I emailed to complain- no reply.
Did I then go into a local Geelong shop to complain? Yes. Did they simply stop the bills? No. Even when I told them I didn't want the $10? Still no.
Still getting bills 17 months after complaining & likely never to stop.

My phone was stolen, so naturally I called Vodafuck up so they could ban my phone from being used by the thief. I got a 3 minute call of "PRESS 1 PRESS 2" And then finally when I spoke to someone I couldn't understand a fucking word of what they were saying. Why you ask? Because they were Indian and spoke quietly. Dispite being 15 and knowing the information she treated me like an infant, Anyways after much irritation i gave her my address, the phone number and such and she said it had been banned. I then later got a call from my mother claiming that my phone had called her when it was MEANT TO BE BANNED. So I called them back and asked them to not lie and actually do it, and the same woman said "sorry we need the actual account holder to verify". As i said before, I had everything including the IMEI. Fucking useless.

Vodafone offered me a 30% credit on a large bill when I upgraded to a higher plan. Not only did they fail to credit the bill, they deducted the full amount out of my account AND Deducted the full amount twice!!! Spent 46 minutes arguing with the indian call centre who first said they would refund the second bill deducted and refund the 30% credit, then the supervisor said the 30% credit can't be refunded. So mad, not happy and they couldn't care less. When I asked who handles their complaints, crappy supervisor says "we don't have a complaints department"

I've just migrated to Sydney. I didn't think Vodafone was that bad since I live in Potts Point. Vodafone is TERRIBLE! I signed up for x1 phone plan, x1 broadband 12GB plan and SamTab 10.1 12GB plan. Don't make the stupid mistake I made and sign with Telstra instead...
Internet is really bad! There is no point of having 12GB of internet when you can't use the internet in the first place. I have a Telstra account too as I have a work phone and a work laptop with broadband. The difference is clear... Telstra NEVER fails. Calls are great quality and internet (for mobile internet) - SUPERB! Vodafone - VodaFail!!! Calls will drop on you... Internet - when you're lucky... I always wait for the "H" coz if it's "3G" or "E" it will just not connect at all. When in "H", again if you're lucky since it is still super slow - and this is just to go on google.com!

I've had this problem for a few months now and despite their promise of better network, I just can't believe it! I'm in the middle of SYDNEY! smack right in the middle!!! If they don't have could coverage here, what more in, say Parramatta? SHOCKING!

I would leave if I could, if only I didn't tie down myself to a 24-month contract. Next time - definitely TELSTRA all the way!

I was completely stuffed up after getting 2 iphones on $59 plan. Sales guy over the phone told me I get a very good coverage which was a big big lie.I never got any coverage and which was finally admitted by Vodafone.Took 7 days for my no. to be ported over and finally start of harrassment ever since my no. got transferred. Very very bad voice quality and coverage.G
Finally managed to cancel my contract and agreed on an maount to be paid if disconnected before a certain date which I did but than they again billed me next month. Logged a case with TIO and demanding compensation now for all the harrassment and loss of time and money I have been through.Got a call from Vodafone after 10 working days and the case officer said,we will release your no from vodafone and waive off your exit fee. That was very funny, I tiold this lady to check my account and see that my no. is already released from vodafone and exit fee waived off. She didn't even check my details before calling. No talk about my 2nd bill and just said we can't offer any compensation and I just told her that thanks for the call,I'll take this up further with TIO.

I get very little network,lots of call drop outs. But another problem I have I had is they did not send me any bill (neither by e-mail or postal mail)for last 4 months. I did not check my account as I thought they are direct debiting it and now they sent me the bill for $722. I called them and they said they had a technical problem and computer did not generate my bill for last 5 months. Now they sent me bill for 5 months. Already sick from their network I asked the operator to put me to disconnections. He said they are closed now and said someone will call me back. When no body called back I called vodafone again and asked to talk to some one to disconnect the service and I waited 35 minutes them I gave up and hanged up the phone and reported it to Telecom industry ombudsmen.I really want to move to a better carrier like Telstra or even optus.

Since I closed off my mobile broadband account 2 1/2 years ago, I have been $27.10 in credit on my account.
I attempted to call customer service to close the account off properly and have the amout refunded however the overseas call centre operator just laughed at me. Very professional.
So now every month I recieve an account statement saying that I'm $27.10 in credit and that there is nothing to pay this month.
At my estimate of $2 per letter I have been sent, it would have saved the company over $30 (and going up each month) if the rude call centre operator had just issued the refund in the first place.
I'm in no hurry to call back.........

Repeately call and write to close my account, I am repeatedly assured everything is fixed... one month later a bill arrives.

Long story short. I migrated from 3. Was apprehensive and should have listened to my gut, but I was offered a 59 dollar cap with a free iphone. I have received 3 bills, each charging $10 for the iphone.
I have called them 6 times. At first I was called a liar and that I had it wrong, it took three days and two more conversations to get them to admit to fault. I was assured that I would receive a $20 dollar credit immediately on my account for the current bill and the previous and would only be debited the reviewed amount from my credit card. They didn't apply the credit and I was debited the full amount, I call again. This time to be told that I should have been credited and that they are unable to do it. Another department would need to do this the following day.
I have now received my third bill. No credit on my account and still being over charged. I want out!

Dropped calls
Reception issues
Internet issues
Incorrect billing information

Decided to bring my partners phone acroos from another carrier to my existing account with Voda. Old account dropped out at 12:30pm Sunday, number did not reconnect with Vodafone until 12:30pm TODAY! Numerous calls to the activiations teams resulted in being told it is being fixed, please just wait another 24 hours. Partner has a serious medical condition and was left without a phone for 3 days. Finally couldn't take anmore this morning after being patient and giving them every chance, and launched a tirade - seems to have worked! Constantly being told there is no way to manually overide their porting system for a stuck number and manually connect the number - Voda get your act together with porting, in this day, age and technology it just shouldn't happen!!!!

Long story short, bill was due 5th Jan, had been paid plus credit on the 29th Dec. Vodafone deactivated my account due to high usage within the next billing period which hadnt even finished yet on the 3rd Jan and demanded payment for a that bill I hadnt even received yet. Have been ringing to try to sort out and told systems are down so have been unable to use my phone for over 2 weeks. Finally get thru and told all fixed only to find I can't receive any calls or sms'.
I'm so over having to repeat myself to customer service or ask them to.

Finally got out of my contract after 18 months of sheer hell. Apparently without penalty. 24 hours later received an SMS telling my account was now showing over $300 due!!! Another eternity spent on phone to India to find out why! They tell me they have no idea until my billing cycle finishes on 24th. Heaven forbid they penalize me. My wrath knows no end. Now with amaysim. Not really sure Optus is any better but can't afford Telstra. Am on verge of giving up altogether.

hi, I am a vodafone staff member.
Before you all get angry at me, remember that I am just someone who needs to work to make a living. When working I often get customers who come in asking to be released from their contract, or threatening to go to the TIO, or yelling about "those F**ing indians" or the "delhi ditzes", or asking for a credit just because they want one. Whilst sometimes (albeit rarely) these customers have serious issues, the only resolution for which is cancellation of their contract, a lot of the time its because they just don't realise what a contract means, and they want to be able to do whatever they want.

For starters, A contract is a legal document binding you to pay a minimum amount over a set period. it also binds Vodafone to provide you a service. What gets a lot of people is the idea that if the coverage is not always there, every moment, no matter where they are, then they should be released from their contract. That is not the case, and no carrier needs to release someone from a contract because they cant get service everywhere. Vodafone doesn't have as strong a network as telstra, and maybe not as strong as optus, but it is also on the whole cheaper. What vodafone promises to do when you sign a contract is to provide you a sim card and access to their network, and to charge you at the rates agreed to in your contract. if they charge you at rates different to that agreed, or stop you from accessing the network (unless its a bar because of billing issues etc) then that could be seen as repudiation (the legal term for not fulfilling your half of a contract such that the contract can be considered cancelled) and that is grounds for cancelling a contract. But before any customer is signed up they are shown the coverage checker, and it is freely available on the website.

Complaining that the network isn't as good as telstra, is like buying cheap crap and complaining when it breaks. think back five or ten years. Then the best telco wouldn't be as good as the worst one today, we as a society (and as evidenced here) have become impatient, demanding everything all the time. if you want the best, then pay for it, but don't take the cheapest option, and then complain that it isn't as good as the best.

As a Staff member, I see a lot of people come in with genuine problems, system errors, or problems with their handsets that we in store really try to fix, and i know that the people on the customer care line genuinely want to help (most of the time). but coming in and shouting about cancelling a contract, or trying to get the TIO involved when something is delayed (an iphone or a migration are recent examples) is not helpful to anyone. and I understand that sometimes people get frustrated and i have gotten frustrated too, both with Vodafone and with Telstra, because sometimes they don't understand what your problem is. but if you go looking to get your contract cancelled, you are more likely to frustrate everyone and waste everyones time, rather than just going in looking for a resolution.

I have a case going with the TIO I'm looking for people who are locked into contracts and had massive issues with voda to take up a civil case against them

I have evidence on my own and have been documenting everything but I need some support from others who have made massive complaints. I think we could call a bluff and walk away Scott free with no extra charges etc

They want me to pay $500 or give the phone back. I don't want to pay a cent and I want the phone since I was told its free on blah blah blah

If anyone is keen to run the ball up with me I'm very serious and will go all the way with it.

I have a wrap sheet of complaints that would take up 3 a4 pages. I know this because I have a friend who emailed me all the comments on my account over the past 4 years.

Feel free to ema me if anyone is keen on <<email address removed>>

Peace all

West hoxton 2171: can only get H & 2g very poor service coverage for both internet and handsets. Call placed with vodafail tell me they are investigating will get back to me. No offer of deduction in billing nothing, very dissatisfied, if continues will switch to telstra 4g service which appears to run very well inthis area according to neighbours... Paying for a service which does not deliver what they claim leaving poor taste in my mouth , will need to cancel service if this keeps up and refuse to pay cancellation costs.... Beware if u live in this area consider changing telcos.....

Before I went on holidays over seas for a month I organised to have direct debit on my next bill so I didn't have to do it on my holiday and could just relax. Well, I get back home after my holiday to find my phone cut off and $30 in overdue fees. When I called them they said they got rid of the fees and apologised and would take it out now. So I thought all was fine, then I look at my account in two days and they tried to take out the bill plus the late fees and I didn't have enough so was charged another dishonour fee!!! Again I called and they apologised AGAIN and said they would fix it AGAIN. I look at my account, all seems to be fine.

... Three MONTHS LATER I get a letter in the mail saying I owed the same amount that had been owing when I got back from my holiday. Utterly confused I looked at my account and they had put the money back in???? So I called again (4 times) and on the final call I explained everything and luckily got someone who actually spoke english and took out all the fees added on over the time so it was down to the raw bill amount that should have been paid and out of my hair three months ago then explained how I could pay it myself to make sure it was all done properly.


one day when I have lots of money I am buying my way out of this contract... I haven't had one month where I haven't needed to call with an issue.
They are hopeless.

My first bill with vodafone was suppose to be $58 but when I received my bill it was $148. Apparently according to my bill I had gone $90 over my cap in the last 14 hours of my billing period... considering myself and most of the country were asleep during most of those hours as they were going from 8pm to 10am the next day. After visiting an office and being told to call customer service I was sure there was a mistake, I read over my bill and found it hard to understand as it wasn't showing where (as in was it call or txt or net?) all the different over amounts came from clearly just when i went over. After three different calls and each person even a manager just reading out my bill to me I gave up and paid. I regret giving up but there was zero information given to me that I hadn't already read on the bill. So confusing and worst customer service ever!!!!

Vodafone insist they haven't received payments for my mobile and internet accounts. I have had the same account for approximately a year, used the same BPAY numbers and the bank says the funds were definately transferred to them. Where has my money gone?

I had a call from a complete ramdom claiming she had been emailed from Vodafone the last 6 months of my bills, I can only assume its true because she had my mobile number and all my details, all attemps the complain to Vodafone have been ignored,

A few months a go, I had a message to say that I could recontract without penalty to a Galaxy II. Seemed like a good deal as I was 13 months into contract with a dead HTC Magic that was 1 month out of warranty.

When I called them, they offered the $65 plan with $0 handset payments, or $45 plan with $10 repayments. After clarifying that there were no handset repayments, I took the deal on the $65 plan. They then offered a wireless 3g modem with 5 gig data for an extra $5. I took the deal.

Now, after a couple of months of not checking (I was foolish enough to trust them to get it right, as I have been a customer for over 10 years) I found I was getting charged $65 for the plan, $10 monthly for the handset and $10 for the modem.

When I called to complain, they said "but the notes on your account say you were told $65 plan + $10 handset + $10 modem". When I insisted that was incorrect, I was put on hold, then she came back with "I just spoke with the consultant that sold you the phone and they say they remember perfectly that you were told 65 + 10 + 10, you just don't remember correctly".

I then told them I was willing to accept the charges incurred so far, but wanted the remaining charges fixed, and they refused.

So, clearly talking to customer service doesn't help, and apparently the memories of the sales staff is infallible.

I have been a vodafone customer for approx 5 months now and have had nothing but trouble. I have called vodafone numerous times and complained about the service, constant reception dropping out, Call dropouts, MMS issues (unable to send and receive), Internet just wont work keeps timing out. Each time they transfer me through to there technical department and ask me to do the same thing i.e. restart phone, clean simcard etc. This just does not work! I have clearly advised vodafone that this just does not fix any of my issues, they then decide to blame the fault on my handset. I have tried my simcard in numerous phones and still have the same problem. Today (10/1/2012) i spoke to male by the name of pratesh or ritesh who advised he couldnt find all the notes in my account? and advised due to the network issues he has to transfer me to the technical department Again, oh boy this is frustrating, I spoke to a male advised him of my issues and said he couldnt help me, i asked to speak with his supervisor, he asked me to hold and hung up on me. I am again trying to get a hold of vodafone and so far have been waiting 20 minutes and still havent been able to speak to anyone.

My Account
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I had a phone with Vodafone which I got on contract over a year ago. The number was changed and with this the connection came up with an x = no signal. In the same house I previously had signal but it was low and would keep dropping out.
I called to complain and have this looked into.
I was told the issue would be resolved and my phone would work, I went through troubleshooting but was still unable to use the phone. I also had another phone with them which worked but still had the drop outs as it still does today. We agreed to send back the phone and have it cancelled and closed as I couldn't use it at all. It took almost a year for them to send me out a bag to send it back to them. I kept calling them every few weeks/ month to find out where the bag was. I eventually got it 11 months or so after we first agreed to have it.
During this time they continued to charge me for the second phone that I couldn't use.
I would have to ring regularly to find out what was the deal with my bill and phone, each time I would get different answers. I continued paying for the phone I was using and refused to pay for the one I couldn't use. They barred my phone (the one I could use) on numerous times despite being told it wouldn't happen and every time I called them to get it back on they would tell me I had to pay for the other phone I couldn't even use. Eventually after hours of arguing with them they would put it back on and place a small credit to get it by.. They would reassure me it wouldn't happen again and to only keep paying for the phone I could use. Despite doing what they asked it would happen over and over.

After I received the bag finally in August 2011 I sent the phone back immediately. I had to call them to make sure they received it. They had. But it didn't end.
I continued to get charged for the phone that I couldnt use and they had back.
My phone has been cut off 2ce now since october. The efforts to have that account closed and the fees dropped have been exhausting. I called the last time just the other day (1st week in jan 2012) after they barred my phone. I was told I had to pay the bill, there was a small amount credited on the account but not the total amount, I knew I shouldn't have anything owing because I had kept paying for the phone I use.
Eventually after an hour and a half of arguing with a 'team leader' he appologized after actually going back over the last year of notes. He had told me he had applied for a full amount of credits and had made a note summarizing the last years notes.

The only reason I am still with Vodafone is worry of losing my number which I have had for a really long time and because I still have just under a year contract left with them...
My phone I am still using still has drop outs and cuts off when I'm talking to people, or on the net. But I don't bother calling on that one because this has been a horrible experience already and I'm just waiting till September 2012 to finish this contract and leave!

I had been on prepaid with Vodafone for about 8 years, the moment I went on plan I feel like they have screwed me over....

Vodafone signal and service is discusting.

billing problems

23/12/2011 - I recharge my prepaid mobile online using a credit card - $35 all time - and it said the transaction was successful but I did not recieve credit. Money was taken from my account and was a pending authorisation. I phoned the call centre and their response was I was not telling the truth.I called my bank to stop the payment but they told me they could not do that and Vodfail had to either not claim the payment or send it back to my bank.
I called back the following day as I still did not have credit, was told again that I did not recharge online using a credit card so I recharged again using my credit card over the phone with the call centre. This time the transaction was successful. I asked the call centre rep if I was still going to get double credit and her response was "Why would we do that when you did not recharge online? That offer is only for recharging using a credit card online." Are they serious?????

Now my credit card has been debited twice for $35 and the call centre still says the have no record of two transactions.

This is what appears on my bank statement:

25/12/2011 - VISA PURCHASE VODAFONE NORTH SYDNEY 23/12 AU AUD $35.00

29/12/2011 - VISA PURCHASE VODAFONE NORTH SYDNEY 24/12 AU AUD $35.00

Vodafail says I need to prove it to them by faxing or emailing my credit card statement to them. What is wrong with their accounts department if they can receive payments and not know about it or not know who the money belongs to???

I am very annoyed about this and only recharged online using a credit card because of the offer to double flexible credit if I used this method. I won't do this again and just go back to buying recharge vouchers. I am also not impressed having been told by the call centre that I was not telling the truth.

And I am totally fed up with having to deal with their foreign call centre.

To summarise..

1) I signed up based on your advertised product

2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers

3) Was wrongly billed in the 3rd month and continued after that for numerous months.

4) spent hours trying to get issue resolved

5) vodafone admits error - Wrongly applied data allowance

6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.

7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012

8) Receive bill for over $230 ... contradicting the consultants advise

9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.

10) Lodge complaint to media authority ... unacceptable response from Vodafone.

So, contract was due to expire so I rang up to ensure the contact was cancelled so that it would not roll over.

Was told that cancellation was processed.
One month later, my service had rolled over into a per-month-charge service.
Rang up second time, was told that the cancellation had not gone thru as the systems were down (a standard excuse whenever they stuff up). Was told they wou;d backdate the cancellation, stop the DD, and no further charges would be applied.
So, was surprised (well, not really) when $80 was taken from my account.

So here I am on the phone for the third time trying to get my money back. After too-ing and fro-ing, they have admitted their mistake and will apply a credit to my phone account (great, since I no longer have an account).

I have been told to ring up in a week's time to have the credit transferred to my bank account.

F you, vodafone....stuff your 'new towers' and stuff your customer service!!!!

WE HAVE A BUSINESS ACCOUNT WITH VODAFAIL AND THEY HAVE RECENTLY UPGRADED (YEAH RIGHT) TO A NEW NETWORK, ONLY PROBLEM IS THE HTC PHONE THEY SOLD US WITH OUR BUSINESS PACKAGE ISNT COMPATIBLE...WHAT THE HELL ARE THEY THINKING? WE ARE LOSING BUSINESS, OH AND OUR REP HAS OBVIOUSLY GOT SICK OF THE BULLSHIT, AND QUIT COS HIS PHONE IS DISCONNECTED, OR HAS NO COVERAGE!! I CAN EXPECT A CALL BACK SHORTLY FROM SOMEONE (IN NEXT 2 HRS) FROM INDIA WHICH IS PROMISING...NOT!

Vodafone our relationship is OVER. Your poor coverage and data speed (particularly in major metro areas) is just pathetic. Customer service is woeful and billing is just down right useless.

You have been replaced by a sports model with big hooters....

Friends, you can now contact me again!

No access to account billing info on Internet for 3 days now.
I purchased a 35 dollar infinite plan and was immediately charged $30 dollar of flexicredit for my first few calls of a few minutes to Vodafone numbers. I think they have a systems billing prob again!!
So I try to give them feedback on their survey feedback, function..
It's no longer operational... Probably suffering from too much feedback!!
How sad

Just left Voda after 8 years, can't even top up my account via their internet site reliably and no longer at all on the phone, internet delivery on the phone has become unrelaible the past 6 months, and now their "my vodafone" site comes up with transaction error and has taken numorous goes just to top up in the past 6 months also. Have gone to another provider yesterday, very easy to transfer over and keep number. Not to mention call congestion, drop outs, and the long mailbox message service announcment that cant be skipped and costs you call time just to hear it (it used to be very short), voda has very little to offer these days except expensive sms, call rates, flagfalls etc.

3 months without 3G mobile broadband connection due to tower upgrade.
TIO involved.
Payment compromise reached.
Still billed as before.
Vodafone have deactivated customer service email address.
Had to reregister on new site.
No one answers emails.
NOC won't phone to discuss completion date.
And so back to TIO.
Here we go again!

No mess ... Hands up everyone that intends to sign-up with VF when they start to resell NBN access and landline accounts, just like Telstra or Optus. Market share will be 0.000000000000000000000000000000000000000000000000000000001% of the Australian population?

I am not a customer of Vodafone, nor will I ever be. Imagine my surprise when Vodafone tried to debit my account as a non-customer - this is of course attempted theft or stealing. Fortunately it was an account I hardly ever use so there were insufficient funds so it was declined. I contacted my bank to put an immediate block on direct debits from Vodafone - the bank employee said "Oh, not another one!" Apparently this is an extremely common request. I contacted Vodafone to complain and naturally the Indian customer service agent wanted my bank account details, which most especially in view of Vodafone's poor privacy record, I vehemently refused to do. I explained that I could provide the date, transaction number and bank involved, but was told that insufficient information. Perhaps I should report them to the police for attempted theft?

TO WHOM MAY CONCERN I WAS REALLY SHOCKED TODAY WHEN MY BILL REACH OVER 550$ IN ONE DAY AM NEW CUSTOMER WITH U ONLY STARTED ON 24 OF NOV,2011.I HAD PLAN CONTRACT ME AS WELL MY WIFE WHICH IS 49$CAP AS IT ON THE CONTRACT WHICH IS 750$FREE CALLS AND 2 GIGS AND SUDDENLY I RECEIVED MY BILL IS 554$ WHICH IS NOT FAIR TO MY ACCOUNT AND I THOUGHT 750 FREE CALLS AND I ALWAYS CHECKING BY SENDING MESSAGE #1512 FOR ACCOUNT BALANCE UPDATE EVERYDAY SO PLEASE FIND ME SOLUTION'S FOR THIS MATTER MOBILE <<mobile number removed>> BEST WISHES ENGR, <<surname removed>>

I was told I could return a contract phone and not be billed any termination fee. i returned the phone in September2011 and then received a bill for termination charges in October, November and now December - even though i have rang several times and have been assured the charges will be dropped as per original conversation in September....it is an absolute pain each time i try and speak to someone and when i do finally get through, a miracle if i can understand the conversation - absolutely sick to death aaaaaghhhh....

On (Mobile number removed) we have been shown the data usage is exceeded between 30th Nov 2011 and 24-12-2011 so much so that it shows accumulated charges are $3482 which is indeed unacceptable.


This worse situation is still in progress for the billing cycle from 25-12-2011 till now.


This is fake information about data usage resulted in a fake generated bill which i am not ready to buy and would like to retaliate.


I have enough proof about fake data usage calculations which needed can be produced.


Please help me in this weird situation.


Regards,


<<Name deleted at OP request>>

billing problem

I lose reception everywhere, I even lost it at chadstone shopping centre..billed incorrectly, I have a samsung nexus on plan .. I wish I chose a different provider ..just gna have to stick through zz I hate you vodafone.

convinced to migrate from 3 to vodafone but was not told that there was poor vodafone coverage (virtually none) in my area. Constant phone calls to them and promises from them - telling my story over again each time and nothing improved. asked to go back to 3 network - they agreed but it never happened. eventually vodafone agreed that they could not provide a service in my area and released me from the contract. The equipment was returned. Now I have two accounts one from Vodafone for $1208 - because they say I left the contract early AND a bill from 3 for the same period for service usage!
all along I have had the worst customer service, outright lies and have been shunted from one person to another all of whom no nothing about the history of the complaint.
I have no intention of paying the accounts but where to from here?

I would like to say that the service over the phone from Vodafone has been most unsatisfactory. I have called Vodafone with various enquiries four times within the last 2 weeks. This is why I have been unhappy with the service:

the wait times are over 20 minutes on average
I am passed from one officer to another at least 2 times - each time having to wait 10-15 minutes, again
twice the call 'dropped out' and I had to re-dial again
the service officers are often short and abrupt
my queries have been left unanswered and I've had to google or go to a shop

I was a Three customer and regret changing as their service did not incur such long waiting times and infuriating service.

In a 24 month contract with Three, mobile calls around Sydney have rarely dropped out. Now calls made in simliar with Vodafone have dropped out several times and the signal is weaker.

Furthermore, I have a pocket wifi account with Vodafone and do not understand why the account details are not together in the one place.

The contents of this email will go to the vodafail.com website as well as I am angry enough to do this. I will not recommend Vodafone to anyone unless the service is markedly improved.

Yesterday my phone got barred but I had no idea why. I went to a Vodafone shop and they looked up my account on there computer. All invoices on my account have been paid but the computer said that I had something overdue. When they went to the collection link it said I owed them $127.44 but it didn't come up what it was about. The guy at the vodafone shop said "That doesn't make sense". He called up the Vodafone customer care number. The customer care said that they can't find any evidence of the $127.44 and they I should ignore it. The guy at the Vodafone shop got angry with customer care and said the phone has been barred. After the Vodafone guy argued with them they said that the phone should be unbarred in 20 mins then hang up. After an hour it was still barred. This time I called up Customer Care again and said that the phone still didn't work. I was continuously told that there is no evidence of the $127.44 and that the phone should be working now. I said that the phone still isn't working. I'm lucky I have a backup mobile phone with Telstra and I used that for the rest of the day. I turned my phone on today and it is still barred. If it's still barred by this afternoon I am going to go to the TIO. This is just ridiculous.

Now they have changed the email billing process so you cant print off the bill and see the bill details. I rang, was on hold for 20 minutes then half way through telling them, the call cut off.. I cant wait for my contract to expire so I can change to telstra