Have a faulty Galaxy SII sent for repair due to excessive battery drain and overheating. Came back with a component replaced, and a faulty battery. Battery worked when I gave it to them. After much time on the phone I managed to get them to agree to replace the battery, which I would have to buy myself, and they would then credit the amount back.
Picked up my phone, bought a new battery and noticed the phone was running very hot. Battery drained fairly quickly. Plugged phone in to charge and it was dead.

Called Vodafail support and was told they would try and organise a replacement handset. Then I was told they don't have any replacements. I asked why they are still selling them then, and they informed me they could only give me a reconditioned handset (which they have no stock), and not a new handset as I only had 4 months left on my contract!

I was then informed the only other option would be to have it repaired. I asked them to find a store in Sydney CBD that has as loan phone, as this was a problem last time. Had a callback with a store in Canberra...Needless to say I requested they find me another one, this time in Sydney. I received no call back.

When I did call back myself, I was told they could not find any stores with loan phones, that was why I was not called back. So they happily told me my only option was to put it in for repair and wait for it to be fixed. And in the mean time, I am uncontactable.

I utterly made a big mistake staying with you Vodafone. I renewed my contract in Nov 11 for 24 months which I am now stuck until Nov 13. I thought I gave you another chance being a loyal customer.

From this morning until 1.41pm at the time of writing my dismay, I dont have any data reception at all & I work at Marayong area not as though I'm in timbuk two, what a joke.

Few months ago I subscribed one of those pocket wifi with vodafone... Crappy service, not happy at all, and I cancelled the service after two supposed "free extra months" offered in the retention team.

Once I cancelled the service, I was instructed to return the device through a return box that I never received. after calling a thousand of times to get the box, I went to one store to return the device.

I have been receiving every month a big bill that I should't pay.. I call them over and over again to explain my situation and every time they say that the problem is sorted, that I owe nothing, until I receive the same bill the next month.

Don't know what to do, I am desperate with this and mortified that this may affect my credit record (which I don't have)... and I don't want to pay a bill that I don't owe.

Any advice would be really appreciated.

I cannot make any phone calls or even send messages! EVEN WHEN I CALL 1555 IT JUST SAYS FAILED. This is outrageous I tell you!

My phone just says SOS on my Blackberry at Marayong, no email, no text, no calls. Wish my company would stop being tight arses and switch all our phones to Telstra.

no reception at all it's so annoying and I called vodafone they don't seem like they are taking responsibility for clearing being inconsiderate to people in NSW with no reception. ridiculous we should be compensated for this mess.

It's been vodafail all afternoon in sydney@

can send text meassages but cant call or receive calls in penrith

haven't been able to make calls for over three hours now in the blue mountains of NSW..texts are going through OK but when trying to call all i get is an engaged signal and 'call failed'....killing me....

I purchased my phone outright a few years ago. I do not have a contract ( never signed one)with Vodafone. I am a pre-paid customer. The coverage is pathetic so i decided to move to another provider. However, it is taking the staff of Vodafone 8+ days to unlock my phone. I am still waiting. It says on the Vodafone website it is easy to unlock if you purchased a phone at vodafone and it takes 10-15 mins to unlock on the internet. Well i am still waiting after 8 days. I have phoned several times (staff in India cannot solve my problem too)and I have gone to the store in penrith three tmes( place of purchase)to discuss my problem. The unlocking code is invalid and no one is taking responsibility to solve the problem. Their motto "we are listening", it seems that NO ONE is listening to me. On Saturday 18 feb 2012, I spoke to the manager of the penrith store who has taken all my details. I am now awaiting a response from her on Monday 20th feb. Vodafone is now holding my mobile phone hostage because the support team cannot unlock my phone. I am a 53 yrs old woman and I believe that if i have a breakdown or flat while driving, Vodafone is responsible for my safety because I cannot call triple zero for a tyre change. HELP!!!

Live in Leichhardt NSW 2040, close to parramatta road, (near lewisham/petersham) - a main road subject to sydney's peak hour congestion, about 7 km from Sydney CBD. During peak hour mobile Internet / phone Internet will barely connect. Outside of these times I usually get 4 to 10 kb/ s download. once at 3am I got close to 180kb/s when I thought I would skype family overseas. I was strongly encouraged by my 3 provider to move to vodafone as the new network would have enhanced coverage and a better experience. Well actually it is a hundreds of times worse - and this is 3 we are talking about.

I know they are talking about upgrading sydney's inner west in march 2012, but what I would like to know what are decent benchmarks. What should I expect during peak traffic times and off peak traffic times? I would even be happy with 200 to 500 kb/s. All well and good that they tell me all will be better after the upgrade - but what is the realistic line in the sand that I would be justified in knowing that I was being taken for a ride and made the biggest fool of.

Fingers crossed, maybe the capacity in our area will be smartly increased and I will be enjoying 1to2 MB/s by april. Until then I will be enjoying the same speeds of my 14.1 dial up modem which I had in 1990s, while using Netscape. Oh what memories - can see the star spin around that N with lightning speed and hear that electronic symphony as the modem connected. If only my wifi 2 could do the same.....

Balance update feature ( 1512 ) is out of sorts - lagging data , incorrect data - no responsibility from Vodafone.

ANyone game on launching a lawsuit against these clowns?

Was told I was lying about my shit reception

Call dropped on complaint line and then sent a text stating that because I terminated the call, they considered the matter closed.

Fuckin Charming.

Exert from Herald Sun 17th feb 2012


Smartphones under siege from criminals
reached an all-time high in 2011.

Vodafone has advised customers to install anti-theft and anti-virus apps on vulnerable Android phones.

Vodafone's head of applications James Dampney yesterday said research by McAfee had revealed 200,000 mobile phones were lost or stolen in Australia every year, and malware attacks on mobiles, particularly Android phones, reached an all-time high in 2011.

Vodafone has advised customers to install anti-theft and anti-virus apps on vulnerable Android phones.

Vodafone offers anti-virus and anti-theft protection with a dedicated McAffee Mobile Security app for smartphones for $3.

WHO IS GOING TO OFFER VODAFONE CUSTOMERS ANTI-THEFT PROTECTION FROM VODAFONE HUTCHISON AUSTRALIA.
VODAFONE CUSTOMERS ARE UNDER SIEGE FROM VODAFONE.
IT APPEARS THAT VHA IS THE KING OF THIEVES, AND THE WORST, AND DUMBEST TELCO IN THE HISTORY OF TELECOMMUNICATIONS.

Hi,

After been in contract for 2 year and 6 additional month for my Mobile broadband services, when i cancelled my contract due to poor service, i asked them to unlock the mobile key however Voda guys want to charge me another $29 to unlock the key. I feel disgusted with such unfair fee and will move to another provider once my mobile services contract will expire next month.

kamboj

In Glenorie NSW 2157 for the last 48 hours all 4 phones in the house have had no signal. They initially denied any problem and told me to remove and clean my SIM card. I said like you mean all four of them give me a break.
Then when i refused to hang up he went away came back in 15 minutes and said yes there is a problem
I,m going to ask them to release me from my contract

My office is in Erskine Park (Sydney's West).

Up until a couple of weeks ago, I never had trouble with phone calls here. Data has never been great, but I understand that it's a little remote from heavily populated areas and so I'm not expecting blazing data speeds. Now, I'm lucky if my phone has 1 or 2 bars of cellular reception, and most of the time my iPhone says "SOS only" instead of showing signal strength.

Isn't Vodafone trying to IMPROVE their network instead of making it WORSE?!

Sydney - including inner west and CBD ... haven't been able to send or receive since about 8 pm

Every time I wake up and look at my phone I have 'no service'. I have to switich my iphone off then on again to search for reception otherwise people can't contact me. WHY TAKE MY MONEY IF YOU"RE NOT GOING TO DELIVER??!

I can accept the minor call dropout, but the data connection is so far and beyond, tested at the City central station at Sydney, 9k download and 4k upload (with full bar). sometime it wont even download any data. overall about 70 - 80% I getting no connection or very slow connect. So whoever out there got told by vodafone there is nothing wrong with they network, and maybe it is they sim card, it is certainly not. because in the M5 tunnel you can get about 1Mbps to 3Mbps+ or sometime 5Mbps connection. (tested). my guess is that Vodafone is shaping speed, can't see why you can get full bar connection and no getting any data. maybe they using the data for other customer who is on prepaid account??

FOR SALE

DIGITAL MOBILE AND BROADBAND NETWORK
AUSTRALIA

VERY CHEAP
$49-00 CAP#
Hiya peoples,

This is Crazy (PERSONAL DETAILS REMOVED) from Vodafone offering you our latest deal.
I know you like value,so,I will sell you the whole VODAFONE network for only $49-00.#

Yes ,that's right! only $49-00#

A 3 billion dollar Vodafone network for only $49-00#
If you buy right now,I will give you 50% off the purchase price.
Yes,that's right a big 50%off!
Give me a call today!

PS.could you please use Telstra or Optus to make the call because we are upgrading our network,and your call might drop out.

Thanks
(PERSONAL DETAILS REMOVED)

# Total purchase price $49-00#
Excludes
Multiple class actions
Multiple civil actions
Multiple compensation claims
Australian Government fines
Tax avoidance/evasion
Multiple unfair dismissal claims
Long term golden handshakes for Vodafone executives.
Software replacement for entire network.
Broken Base stations/transmitters and towers.
Replacement staff and full training for entire company.
$ 3 billion debts to many institutional lenders and banks.

Well were do i start, in Aug 2011 my 2 year contract finished up. so i went to the vodafone store to see what new phone i could get on the $29 cap same one that i had been on for 2 years and NEVER went over, anwyas i ended up with NEXUS S , 1st week of having the phone too many problems with the speaker so i took it back and they were happy to give me a new nexus s, 2nd nexus s fone and same problems so this time i went to the store again and they kept me in the store for 3 hours and said they couldn't swap the phone cause they couldn't hear the problem, 3 hours later i left the store in tears and no new phone, so i rang telecomunications and they straight away resolved the issue and said that i had 28 days from when the phone was issued and shoudl be allowed to get a new one just go to the store and they shoudl give you a new one, well did that went to a differnet vodfail store this time no problems in giveing me my 3rd nexus s phone, had it for 3 half months no problems untill it STOPPED WORKING, couldn't hear my phone ring couldn't watch a video, so i decided to take it in to repairs as i thought they wouldn't give me anew phone again since i had this one for nearly 4 months, get it back after 15 MINS IN REAPIRS AND THEY SAY AHHH WE JUST DID A SYSTEM UPGRADE AND YOUR PHONE SHOULD BE FINE NOT TO MENTION THE SPEAKER WASN'T WORKING, i said okay what ever a left the repairs store a week later i'm back at reapir and they tell me they will change the speaker this time , so i had to wait now till after xmas to get my fone back.
they call me up to let me know that my phone was ready to pick up, this time i get my phone and a wek later i am BACK AGAIN CAUSE my camera wasn't working , every 3 photo's the 4th would come out completely black , they say come back in half an hour and we will tell you if we need to wait for a new part,
go back and THEY TELL ME IT NEEDS ANEW MOTHERBOARD SO MY WHOLE PHONE NEEDS TO BE REPLACED INSIDE, DON'T FORGET IT'S ONLY A 4 MONTH OLD FONE, 2 days later i get a call telling me to go and pick up my phone :(
so i go back TO REPAIRS WERE I HAVE BEEN NOW 3 WEEKS IN A ROW,
A WOMEN CALLS MY NUMBER OUT AND I SIT DOWN AT THE DESK AND SHE GOES HERE YOU GO,
I LOOKED AT THE PHONE AND SEE IT'S NOT MY PHONE,
IT'S NOT THE PHONE I WALKED IN WITH SO THEY COULD REPLACE THE WHOLE MOTHER BOARD,
i asked her where is my phone and she said this is what samsung sent in for you it's a refurbished phone, I WAS CONFUSSED AND PUZZELD AND SHOCKED ALL IN ONE, AS SOON AS I LEFT THE STORE RIGHT OUT SIDE I CALL CUSTOMER COMPLANTS TO LET THEM KNOW THAT I WASN'T HAPPY THEY DIDN'T GIVE ME MY PHONE BACK WHICHI WAS 4 MONTHS OLD THE GACE ME APHONE WHICH HAD PROBLEMS AND WAS JUST FIXED UP, SO THEY TOLD ME I COULD GO TO THE STORE AND GET new nexus s KEEPING COUNT THIS IS MY 4TH ONE NOW IN A TOTAL OF 5 MONTH, THIS PHONE WAS BRAND NEW OUT OF THE BOX AND STILL DID THE SAME RUBBISH MY OLD ONES DID TOOK IT BACK THE NEXT DAY AND THEY SAID AWW THE MANGER ISN'T IN SO I HAD TO WAIT TILL AFTER NEW YEAR, Jan 2012 i ring up the manger at the store and she told me ring up the 1555 number and see if they would give you permission for anew phone so i did , on the phone for 2 and half hours screaming at them saying i DIDN'T WANT THIS NEXUS S PHONE ANYMORE AND THIS WAS MY 4TH NEXUS SO I DON'T LIKE THESE PHONES TO MANY PROBLEMS AFTER PROBLEMS, OKAY THEY TELL ME ONLY PHONE I CAN GET ARE CRAP OLD FONES CAUSE THE NEXUS S WAS ONLY WORTH $200 SO I WAS ONLY ALLOWED A $200 PHONE,
CHUCKED A BIG STICK UP ASKED TO SPEAK TO THE SUPERVISER AS THEY GUY I WAS TALKING SAID HE COULDN'T DO ANYTHING FOR ME I WASN'T HAPPY THEY HAD TOLD ME THAT I WOULD BE ABLE TO GET A NEW PHONE ONCE MY PHONE HAD BE TO REAPIRS 3 TIMES THEY WOULD ALLOW ME TO GET A NEW PHONE, MY PHONE HAD BEEN 4 TIMES AND STILL THEY WOULDN'T GIVE ANOTHER BRAND ONLY NEXUS S AND IS AID I WANTED THE HTC, AND THEY WOULDN'T LET ME HAVE IT ONLY IF I PAID $100 TO GET A PHONE THAT IS ON A $29 CAP , WHIHCI I THINK IS BULL CAUSE I AM PAYING 29 CAP FOR 24 MONTHS I SHOULD HAVE APHONE THAT'S ON THAT PLAN ANYWAYS I MANGED TO GET new htc sentation and i haven't had a problem with my phone since.
but my 29 cap plan also goese over every month i owe more then $200, I HATE VODAFAIL WITH A PASSION, GET THIS I AM NOW WATCHING MY CAP USEAGE ON MY PHONE WITH THE LINK AND I JUST NOTICED I AM STIL $67 LEFT FROM $180 BUT THEY HAVE CHARGED ME .50 CENTS FOR ANUMBER I NEVER TEXTED OR CALLED AND SAY I OWE THEM 50 CENTS MORE NOW HAHAHAHAHAHAH WHAT A JOKE THIS COMPANY IS AFTER MY 2 YEAR CONTRACT IS UP I AM LEAVING AND GOING SOMEWHERE BETTER VODAFAIL FOR SURE PUT ME THROUGH HELL AND BACK

I am just so unhappy with vodafone, all the promises are broken.

Network is still choking , Using the latest recommended modem. Having to Hard reset modem too many times now and lasts only for 20 mins max until the next choke.

Refresh rate is so slow that we cannot trust ourselves to count on it to make our online buying successful, choking network times out transaction on buy ins.

Savagely sucks big ones .

Please fix it Vodafail.

I wish to recharge my mobile using credit card as I have always done but because the credit card expires 02/12 recharge is not accepted by vodafone. My new credit card comences 02/14 and is not activated by my banking institution until end of February. Vodafone system appears to be the only system that ceases to accept credit cards from the beginning of the month. My 02/12 visa card is accepted in all other areas and will be accepted until end of the month. This means I have to wait one month to recharge. My recharge is by credit card because I travel extensively to remote places and buying vouchers is inconvienient to say the least. Although service is not that good in many areas I do find spots of service.

I used to laugh at my mates when they used to complain about reception issues with their voda handsets. I personally have been with Three since the days of Orange.

For the last 2 weeks I have been having really bad reception issues with my 3 handset. I have a Galaxy S2 (have tried another S2 with the same symptoms)and when I am in my office (Homebush, NSW) I have zero bars (no reception at all). Mind you I have been sitting in the same location for the last 4 years and have never had any issues.

At times when I do manage to get signal (while in my office), it might be 1-3 bars but it's always on roaming. I have also noticed when I am in open air and I get the 3G signal, it's still quite low. The signal strength hovers between 1-3 bars.

I was wondering if anyone is having similar issues?

Simply wanted a call back in regards billing. Got a call back and knowing their network the call dropped out and they never called back! I had to call them again and arrange a new call back. Thanks Vodafail

On the train from lidcombe to ashfield, I had to reconnect the call SEVEN times. It's beyond a joke.

.Lot of disturbances anf call drops in Liverpool area.

My husband has been sending SMS to get balance. 1 week had the same data usage then dropped down to 500gb. When I looked on the Internet his balance was 5 days back. I rang Vodafone and he actually owed 3 dollars extra now as he had gone over. Vodafone wanted me to get my husbands phone checked out by the technical department. I advised him my husband has been on YouTube and he has used the data. Maybe vodafone should be put through to technical department and be fixed not my phone. I also told them that when we send to get the balance it should say EXACTLY what date the balance is from. Yet now all they say to protect themselves is that usage could be up to 48 hours delayed. Now my husband still has till 20th to bill cycle to start again and $60 outstanding. I complained and they said that when I receive bill to call back and they would credit $60. But I'm sure that will take me hours again to credit. Yes once again Vodafone needs to be put through to the technical department because they are seriously bad. I am with optus and they are not fantastic, but I have 5 gig Internet and never go over, my hubby has 4gig and it eats it up. I'm always on the Internet my husband is only on at night. Just doesn't make sence.

Vodafail have, as their message says, "upgraded" their billing system but there are now problems with it - what a surprise ! I called twice earlier this week and when i got to the point that I told them I had a billing query - the system told me that they were too busy to take my call and they told me to call back again - call ended.

I called today and spoke to someone who told me they had system problems and could not see my account - I had to call back.

This company is a joke and unfortunately my company has chosen Vodafail as supplier - I dropped 3 a year ago and will NEVER return to either company presonally - just like I refuse to fly KLM ever again after a farce many years ago and I make sure nobody I know does either.

Is Anyone at Vodafail ever going to take responsibility for this nonsense.

No reception around the inner west - problem has been going on for the last 3 months

I've been with Vodafail for about 21 months and have found the 3G network to be woeful and I live in Newtown (3 km from the city). I was waiting for my contract to end when I decided enough was enough and thought that $150 to end my contract was worth it. I knew when my contract ended but I wanted to call Vodafail to confirm. They wouldn't tell me when my contract was ending until I I told them why. When I did, I got siphoned off to someone else who offered me a new phone and some other freebies to which I answered, "I appreciate what you are offering but if the network is no good, what's the point of a new phone?". After hanging up, I got a phone call from them stating they would halve my bill for the remainder of my contract with no conditions.

While I appreciate this reasonable level of customer service, the truth is that you've blown it Vodafail. You've lost my trust and the trust of thousands of other customers. I will never go back and will never recommend you to anyone else. This is the price you pay for your spin and lies over the last 1-2 years. Fix your network and then maybe you might get some credibility back. But even then, I wont be back!

I am sick of the Vodafone network. My wife and I have both just purchased iPhones and have connected to the Vodafone network. We both have reception issues everywhere. I also use my phone for work and it is an absolute joke when customers cannot get through. I don't get voicemail until hours later. I cannot send text messages, I cannot send emails it is totally useless. In this day and age of technology this is an absolute joke. All I want to know is when will it be fixed or am I waiting my time waiting around?

I was not able to access my phone while at school. As a student co-ordinator I need it. I have to sneak down to Castle Towers at lunch to get reception.

Any suggestions?



Regards

<<PERSONAL DETAILS REMOVED>>

no barcode bill to make payment on my account,and I think it is over-due.

I can not believe that hundreds of voda staff are being let go and yet the CEO keeps his job.

These are people that have worked their guts out and do not deserve to go home and have to tell their family they no longer have a job due to the incompetence of the execs at the company.

This is truly the wrost ending possible for this whole debacle and I truly feel terrible for the people that are being affected by this.

Nigel, you should be ashamed of yourself!

Again, no data within 500m of the Sydney CBD. I'v discussed with a friend who is in Surry Hills who also gets pathetic network between the city and the suburb.

I have only just been sucked into the vortex of being transferred after 9 years with the company it took over.

My old modem was far more reliable and had a consistent speed for mobile broadband. The pocket wifi2 is so slow and the network is at a choke, first weekday peakday.

I want to know if I can get out.

My number was only ported on Sat 3 February and I was told that I would experience a significant difference when brought across to Vodafail.

I would really appreciate them actually doing what they promise after so many spruked emails claiming improvement,this is the pits.

My phone - which is a business phone constantly drops out and often has No signal. This is not very acceptable as my office is on Pitt st in the CBD of Sydney! when I try to explan my frustration to customer care- they dont seem to know where Pitt St is in the CBD. Surely there would be a signal in the Central Business District of one of our largest cities. I have had enough. Poor service - thye sign you up for 2 years and cannot provide the basic service we require. This is costing me business and looks bad when I am on the phone to clients. I will be trying to ditch them as they are not meeting their side of the bargain.

i am going mental, since christmas, nearly every call I make drops out. Going mental, today I am demanding that they cancell my contract.

im on a $45 plan. They charge more.
My contract was signed in September 2011.
It was not untill december 2011 that I recieved my phone and sim card.
By this stage I was in Europe. I recieved a text message while in Europe saying 'you will now be connected to Vodafone', off course I could put my new sim in my phone becsuse i was 20000km away.
By this stage I was on the Costa Serena cruise ship. At this time the Costa Concordia hit rocks and my family in Australia was worried. They could not contact me, and were under the impression that I was dead.
On my return to Australia on the 29th jan 2012 I put my new sim into my phone. At this stage I noticed that I had 2 months of Vodafone bills, and after 5 days in Australia my phone was barred for not paying my bills.
So lets summarise this....
5 days of phone connection,
with 2 months of phone bills at $133 (noting that my contract should be $45 month) with an agreed Nokia N8, yet a Nokia E7 was sent instead)
and an apparent 3 months free incentive to sign up,
Yet i was disconnected for not paying my bill 5 days latter.

So I get on the phone with the apparent 24/7 customer service centre which could not help because the business centre was closed. (so its a 24/7 customer service, but the business centre is only available between certain hours)
WHAT A JOKE.
A $640 bill from my previous Optus bill to close that contract

ridiculous.
I have been waiting over 8 months for them to produce a valid proof of purchase for an iphone 4 I recieved. It was stolen, so I applied for the insurance.
Seemed easy.... I was wrong. The insurance asked for my IMEI number....
Vodaphone accidently never recorded my IMEI number when I upgraded my contract and phone. So when I produced the box with the IMEI number, they told me "oh that number cant be verified... you could have borrowed that box of your friend just to have an IMEI.
So basically, the insurance company through vodaphone wont help me, and vodaphone customer care has failed on numerous occasions to try and find my orginal proof of purchase.
Not only do I feel cheated, but Im reminded every bill when they still charge me for the phone that was stolen AND insurance... and it cant be replaced because of their crappy mistake.

Coverage, reception

Reception good 5 bars. Wi-Fi good no problems there....cant download data during the evenings.

Yahoo. Thumbs up to the TIO. Vodafone billed my wife for 270 MB data usage for 2 days whereas her average across the last 6 months has been 60 MB/month. According to their bill she used internet on her phone for a total of 56 hours in 2 days. Cut short, TIO got my bill reduced and all that extra amount invoiced waived. Score!!!

Phone stopped sending/receiving SMS. Call VodaFuckinFail and they troubleshoot and after a master reset failing to resolve issue, they tell me to replace my SIM (which is less than 1 yr old). I do so - problem not resolved. Walk into their shop and is told to repalce my phone as its faulty. Get brand new phone and within 1 week, problem is back!!!!
Call back VodaFuckinFail and they want to troubleshoot - i refuse and insist on getting my money back or unlocking phone at no charge. They decline saying I have to pay for unlocking phone and I refuse as they made me buy a new phone knowing very well there was nothing wrong with my old one.
VodaFuckinFail finally agree and let me unlock at their cost. Once my credit runs out and ditching these f*$%ers and heading somewhere more relaible.

I have been living in this sydney inner west suburb for the last 10 months and there is almost no VF coverage in this place. I have complained them zillions of time and they promised to build new towers in my area by 15th december. Till then they have been giving me new promises every month, but they never solved the problems. These people are cheap morons and should burn in hell. Why doesn't the goverment take any action against these cheaters, what is the telecom authorities doing ? How can such a poor provider do business in a first world country ? I just want a escapre route from my contract with a huge penalty.

dropped calls, what customer service?there is none..no reception..learning telepathy to be able to send a message..

No network coverage for 4 days. Many calls to vodafone have failed to fix. promise after promise broken. Still no coverage All different excuses. I own my phone outright but they tell me if I change carriers I will have to pay a large amount. I hate vodafone.

I could send a carrier pigeon and geta better service. Vodafail provides the worst reception of ANY other carrier.

every month they send me a bill of excel amount and i had to pay that even though i didn't exceed my plan amount. last night they send me a message that i had $10 of excel amount still i have $1 remaining.This morning when i checked my balance the excel amount is $30 and i have n't use my mobile since last night.

A little while ago i rang and talked to LARA, she suggested a call back instead of waiting half an hour. I agreed and waited, one and half hours later i get call back from a call centre person Im guessing is not in Australia. I wanted to ask about my bill, guess what, their system was down and he couldnt access it, why couldnt lara just say that when i first rang up?
The next day i get a sms from vodafone asking about the service i received and they would like me to answer a few questions, I received the first question so i replied to it, guess what, it is still sitting in my outbox waiting to be sent, it will not send. maybe because i sent a low rating, it will not accept it.

Hi Guys,

My last bill for data alone was $556 +GST the other day when i checked it through 1512. It has never been that high & i haven't used it any differently to any other month.
I called to discuss it with someone & the couldn't explain it due to system upgrade.
Voodoo asked me to call back when i recieved my bill.

Has anyone else had this fraud?

let me know.

Thanks

I placed an order on the 5th Dec. 2011. Told 5 to 7 working days for delivery. Have waited and waited and tonight I called their customer care number that they gave me which is wrong, and asked where my phone was. After speeking to a person in India who kept putting me on hold, I was told that my phone was sent to my address and that noone was home to receive it and that it was given to the P.O. for collection. That might have been the case but why was there no notification of them telling me that the phone was at the P.O. for collection. I go the my P.O. on a regular basis to collect parcels (and know the staff well) and never have they told me that there was a phone/parcel waiting to be collected. And why was I never given a 2nd and final notice as is the norm at all P.O.'s before they send the parcels back?
Then they wanted to refund my money and I said no I want the phone because I stood to lose nearly $50 of Bonus bank dollars that I had accumulated. They placed the order again and this time I asked that it be sent to my work and that there will be someone there to sign for it. Again in 5 to 7 days. We shall see Vodafone. I'll bet if Adam Gilchrist could see the complaints on this website, he might have had second thoughts about promoting them.

Voda call centre gives wrong info! Was talking 2 them 4 30mins! They transferred me twice! Didn't know what they were talking about!

have to stand on roof to text or call, and my house is on top of a huge hill at Grays point, Sydney

We live in Stanmore/inner west and despite the fact that vodafone have been upgrading their network in sydney, there are still noticeable blackspots both in and around stanmore, along George street west of the city towards Glebe. These are areas where they claim to ahve 100% coverage. Will not be signing up with Vodafail again once our contracts expire.

3g playing up... again

I am in the Mona Vale area and for the last 2 weeks have had nothng but issues with reception. I can have full strength one minute then nothing at all for an hour..then it comes back for a minute or 2 then goes again..............if i lived in the middle of nowhere i would understand but in Mona Vale NSW in 2012 its unbeleivable

got a new job in a rural area phone won't get any service at all still have 10 months on contract been told i have to pay the entire contract amount to end contract but why should i have to pay the whole contract when they don't provide any service

Dear reader

1stly I'd like to say thank you mr brimo for bringing to light a woeful company.


I have just been told that after hemmoraging money and loosing customers due to their bad network, they have just announced that they are closing all their National mobile phone repair centers with the sacking of 120 employees.

Great! not only do they woeful customer service, Now they will have NO after sales support or repairs done locally. And worse still, 120 good willed people are going to be left in the cold.

Hun up numerous times when trying to transfer ownership.

Just a little west of Parramatta. The 3G reception here is bad so we usually set to 2G on our phones. The last few weeks there's been something wrong with the 2G network which makes the person you call sound like they are talking underwater.

Dropped calls
Snail speed data
On hold with customer care for an hour only to be cut off

Nothing wrong with that per se but if I had been advised I was signing up with an Indian business I would not have chosen to. Reasons: the customer service is awful - really hard to explain the length of time I have spent dealing with poorly trained uncooperative operators in India. Letters to their Correspondence team in Tasmania go unanswered (does it really exist ?).
They have deserted these shores.
I shall be moving to an Australian carrier asap.

We started to register our 5 mobile phones from 13th january, it is now 24th january 2012 - and there is still one mobile not connected to vodafone!! have rung vodafone every day spent long hours on the phone, gone to various people and each time have to explain the 'situation' ??? they advised they were excalating phone and should take up to 48 hours (it took 4 days) we were originally told it should not take long as the numbers were migrating from 3 as they would have priority, what a joke!! what make me annoyed is that a relative of mine migratede from another company and it only took an hour. never again.... i'm so over vodafone
Wendy

I work in the middle of Sydney and still lose signal. Come on Vodaphone. This isnt some backwater third world country.

I've just migrated to Sydney. I didn't think Vodafone was that bad since I live in Potts Point. Vodafone is TERRIBLE! I signed up for x1 phone plan, x1 broadband 12GB plan and SamTab 10.1 12GB plan. Don't make the stupid mistake I made and sign with Telstra instead...
Internet is really bad! There is no point of having 12GB of internet when you can't use the internet in the first place. I have a Telstra account too as I have a work phone and a work laptop with broadband. The difference is clear... Telstra NEVER fails. Calls are great quality and internet (for mobile internet) - SUPERB! Vodafone - VodaFail!!! Calls will drop on you... Internet - when you're lucky... I always wait for the "H" coz if it's "3G" or "E" it will just not connect at all. When in "H", again if you're lucky since it is still super slow - and this is just to go on google.com!

I've had this problem for a few months now and despite their promise of better network, I just can't believe it! I'm in the middle of SYDNEY! smack right in the middle!!! If they don't have could coverage here, what more in, say Parramatta? SHOCKING!

I would leave if I could, if only I didn't tie down myself to a 24-month contract. Next time - definitely TELSTRA all the way!

Vodafone just decided to sign me up to a contract for 24months without asking me. Would have been great service if I was needing an over priced contract but unfortunately all I needed was to cancel my every thing and move to a company who have some slight idea on how to legally operate a business.
After 3hrs on the phone and a complaint to the ombudsman I have been released from my imaginary contract on the condition I send my phone back. I asked 'how is my old phone any use to you' and recieved the answer,
'it's not', they just want me to send it back so they can put it in the bin and I don't get any use out of it.
Stella work Vodafail.

I was completely stuffed up after getting 2 iphones on $59 plan. Sales guy over the phone told me I get a very good coverage which was a big big lie.I never got any coverage and which was finally admitted by Vodafone.Took 7 days for my no. to be ported over and finally start of harrassment ever since my no. got transferred. Very very bad voice quality and coverage.G
Finally managed to cancel my contract and agreed on an maount to be paid if disconnected before a certain date which I did but than they again billed me next month. Logged a case with TIO and demanding compensation now for all the harrassment and loss of time and money I have been through.Got a call from Vodafone after 10 working days and the case officer said,we will release your no from vodafone and waive off your exit fee. That was very funny, I tiold this lady to check my account and see that my no. is already released from vodafone and exit fee waived off. She didn't even check my details before calling. No talk about my 2nd bill and just said we can't offer any compensation and I just told her that thanks for the call,I'll take this up further with TIO.

Since I closed off my mobile broadband account 2 1/2 years ago, I have been $27.10 in credit on my account.
I attempted to call customer service to close the account off properly and have the amout refunded however the overseas call centre operator just laughed at me. Very professional.
So now every month I recieve an account statement saying that I'm $27.10 in credit and that there is nothing to pay this month.
At my estimate of $2 per letter I have been sent, it would have saved the company over $30 (and going up each month) if the rude call centre operator had just issued the refund in the first place.
I'm in no hurry to call back.........

I am so sick of the company. Most my calls drop out all the time. I feel like its a scam that if someone rings me, they purposely drop it out so I have to ring back, which takes about 10 attempts cause of repeated Call Fail problems. When are they going to fix this issue?

First of all I get very dodgy coverage in my area, though that's not the problem I recently faced. Last week I brought in my phone to my local Vodafail store as the power button was not working and therefore I couldn't turn my phone on after the battery ran out. I walked up to a lady, I think she was a young manager because she told one of the employees to "go to lunch". Now I expect reasonable customer service from anyone let alone a manager, but she did not seem interested at all. She asked for my phone and did something on the computer then said she'll send it away to get fixed. I had to ask all the questions to know what the hell was going on. How long will it be? 2 weeks or so
Do I get a replacement phone? No. Can I cancel the contract? If you pay out the remaining 7 months you can upgrade. Will my stuff be saved? No we will wipe everything. The way she spoke to me, the lack of friendly service put me right off. Not happy but I let it slide.
Now I get there 1 week later (not too bad a timeframe) and she says they "can't fix it as it has water damage which also means it voids the warranty". OMG I could scream right now! I have never let this phone go near water EVER! and she says it could be as simple as mist from the shower or sweat from being in your pockets. That is utter BS and you know it lady! I very rarely bring the phone into the bathroom and would find it uncomfortable to workout or do something to work up a sweat with a phone in my pocket!

I recently moved to Optus.
My battery lasts amazingly longer than what it used to do!

I want to stay with Vodafone after 12 years of loyalty. I am out of contract now and waiting for things to improve BUT it never does !!!! I need a new phone/contract badly !! Have no choice but to go Telstra and get ripped off but at least I can get coverage even in lifts and carparks etc

I AM VERY HAPPY WITH VODAFONE SERVICE AS I USED TO FACE COVERAGE ISSUE BUT AS THEY ARE UPGRADING THERE NETWORK 99% COVERAGE ISSUE IS RESOLVED...ALSO THERE CUSTOMER SERVICE IS SO AMAZING....I BELIEVE PEOPLE ON THIS WEBSITE ARE JUST FAKE AND FRAUD....IF THEY ARE REALLY FACING ISSUES THEN WHY THEY ARE STILL WITH VODAFONE....PLEASE THINK ONCE BEFORE YOU FEEL THAT EVERYTHING IS TRUE WHAT YOU SEE!!!!!!!!!!

good on you vodafone
i can't receive or make calls and i can't send text messages or recive text messages.

why are you continuing to take my money??

I live in the western suburbs of Sydney and am suffering constant call drop outs, delayed voice mail, SMS and MMS messages. Also have alot of problems logging onto 3G especially around Parramatta. Also my iphone4 was stolen recently, it was replace by Vodfail as I am insured, but was told I have to pay an excess of $225, just for a bloody phone that costs $15 to make!! Plus I am paying off the phone that was stolen, $32 a month plus the cost of my $45 so called "infinite cap". Vodafone have failed to acknowledge my complaint, so I have now complained to the NSW Telecommunications Ombudsman. I suggest you all do the same.

Vodafone say they are rebuilding their network and investing billion dollars to upgrade; well HELLO its not working on the northern beaches of sydney. I am a loyal customer of Vodafone's for over 10 years and if anything the coverage in my house, front & backyards has gotten worse, constant call drop outs, unable to send sms or connect to the intranet. Which part of Sydney are you upgrading, cause there's nothing happening on the NORTHERN BEACHES for years. Are you upgrading this year? next month? Please tell me

Up graded from 3 mobile to Vodaphone. I was told the coverage was a little different but after there friendly staff assured me i would get coverage nearly every where, i signed up... From the word go it was nothing but trouble. In the 2 weeks ive been with them ive rang Tech support 9 times. Last straw whas when my daughter was carted off to hospital from a seizure and i couldnt reach her father to tell him.. Had enough of paying for a service i couldnt use and when i really needed it as well. I told them i wanted out of the contract and they said would i stay if i could go back to 3mobile so i said yes and as i type i am waiting for them to switch me back to 3. If you are stuck with a crap product & service that dosent suit you-you can get out of it- give it your best shot, i did and will be happy very soon. Thanks for reading and good luck-you need it....Never again will i go any where near Vodafone and will tell every one else as well...

i am on a package of $29 per month for mobile dial and recieve which also sometimes sms which suppose to be within the limits of my package, and i have been paying the $29 every month for nearly a year, this month i recieved a bill for over a 100 dollars and when i inquired about it they said i have gone over my limit with data, i have never connected my mobile to the net or used it for recieving or sending data, through the inquiry the indian person that was talking to me from overseas was nearly saying pay it or else, so i got upset and threaten to ask my lawyer to sue voda phone and that is when i got a response from him putting his supervisor on which immediately said we will cancel this charge it was a mistake

Long story short, bill was due 5th Jan, had been paid plus credit on the 29th Dec. Vodafone deactivated my account due to high usage within the next billing period which hadnt even finished yet on the 3rd Jan and demanded payment for a that bill I hadnt even received yet. Have been ringing to try to sort out and told systems are down so have been unable to use my phone for over 2 weeks. Finally get thru and told all fixed only to find I can't receive any calls or sms'.
I'm so over having to repeat myself to customer service or ask them to.

1. Got bad reception twice this morning when calling out. Took a third call to be fine
2. Trying to send a photo via data while in the car. Does not work at all, only worked via mms

I have never,ever,ever seen a Telecommunications company like this one.
When I was younger I remember all the fights I use to have with telstra.
They are angels compared to VODAFONE.
Hutchison Vodafone Australia is not fit to hold a Licence to operate their network in Australia.

i am not happy at all. it just likes a nightmare.
my phone's reception is bad. my ipad doesn't have reception at all.

so dispointed, so frustrated, i hate myself for choosing vodafone. it's really the bigged mistake i have ever made in my life.
fuck vodafone up!!!!

Vodafone turned my iphone internet off to save me from excessive charges whilst overseas but now cannot turn it back on. I can't get on to any website but www.three.net.au:80/vfhome/home/entry

According to Vodafone Customer Services I must have been connect to Three at some point, which neither me nor my phone have been OR it is the fault of iTunes.

Has anyone else had this problem recently? According to customer services I have to go and have my phone restored at a Vodafone store as a new device, meaning I will lose all of my settings and information. I'd prefer not to have to do that. Cheers.

Finally got out of my contract after 18 months of sheer hell. Apparently without penalty. 24 hours later received an SMS telling my account was now showing over $300 due!!! Another eternity spent on phone to India to find out why! They tell me they have no idea until my billing cycle finishes on 24th. Heaven forbid they penalize me. My wrath knows no end. Now with amaysim. Not really sure Optus is any better but can't afford Telstra. Am on verge of giving up altogether.

after promises from vodafail that my reception problems in my area are fix they again lied to get me locked in to contracts for phone and internet vodaphone you will be losing a long time customer thats 2 phone contracts and mobile broad band contract never ever again vodaphone good bye vodaphone

Sorry typo

Email me on <<personal details removed>>

Vodafone civil case

I have a case going with the TIO I'm looking for people who are locked into contracts and had massive issues with voda to take up a civil case against them

I have evidence on my own and have been documenting everything but I need some support from others who have made massive complaints. I think we could call a bluff and walk away Scott free with no extra charges etc

They want me to pay $500 or give the phone back. I don't want to pay a cent and I want the phone since I was told its free on blah blah blah

If anyone is keen to run the ball up with me I'm very serious and will go all the way with it.

I have a wrap sheet of complaints that would take up 3 a4 pages. I know this because I have a friend who emailed me all the comments on my account over the past 4 years.

Feel free to ema me if anyone is keen on <<email address removed>>

Peace all

3 broadband internet gave me 5gb free data (loyal customer) and 2x 4gb bonuses for some reason therefore including my monthly allowance = 19gb for December. During Christmas period, we were out for 2weeks and i got an invoice yesterday saying i used excessive data. I rarely went over the 6gb limit in 4weeks but to use 19gb+ in 2weeks its un-herd of!!!! Well they are finding idiots to pay for their 'upgrades' so this idiot (me) is going elsewhere!

West hoxton 2171: can only get H & 2g very poor service coverage for both internet and handsets. Call placed with vodafail tell me they are investigating will get back to me. No offer of deduction in billing nothing, very dissatisfied, if continues will switch to telstra 4g service which appears to run very well inthis area according to neighbours... Paying for a service which does not deliver what they claim leaving poor taste in my mouth , will need to cancel service if this keeps up and refuse to pay cancellation costs.... Beware if u live in this area consider changing telcos.....

Poor coverage

I live in the Macarthur area which has a dense population but i always have poor reception and constantly have to cut call short as the person i am on the line starts to drop out.

I have a phone that is on contract. The phone is network locked to Vodafone. It can be unlocked but will need to be online. This can be troublesome should you be stuck somewhere and want to put a non Vodafone sim in.

My previous contract was with Optus and they did not network lock the phone. Can use any sim card.

Not sure if other providers network lock contract phones. I know prepaid phones are network locked.

Just when you think you have jumped over one hurdle and then to face another. Each day is one step closer to finishing to my contract and then to another provider.

seems vodafone voice mail just doesnt work some times especially in certain area of sydney, sometimes it comes through a few days late, sometimes not at all and i only find out when a client or friend says " i did try and call you and left a msg' or even worse "it was pretty rude of you not calling me back.

HOW CAN VODOFONE HAVE THE GALL TO OFFER SERVICES TO BUSINESS CLIENTS. they should say we are only suitable for teenagers who dont need anything more reliable that txt chat. AGHHHHHHH