When buying a prepaid phone online there was an error on the transaction. Few minutes after I received an email with an order number with an incorrect product. I have spent hours in the phone trying to amend / cancel the order before it's shipped. No one in customer care located in India was able to find the order in the system and they suggested to dispute the transaction with the bank.
After that, I got an email informing that the order was processed and I haven't be able to contact Vodafone because when I dial customer care the answering machine tells me to contact them later !!
It's obvious that Vodafone doesn't have a system in place to change/cancel online orders, but they are very efficient in charging customers credit cards.

I had forgotten to pay my bill & also didn't want to in protest of there extremely poor service!! I have paid my bill in full today & it said online that "if your services are barred they will resume shortly". So I swithced my phone on & off a few times - no luck.
I've also called the customer service line wehre there is a pre-recorded message saying " Due to system issues our customer service team cannot update or view any person details, please try again later"!!!

FAIL....

A few months a go, I had a message to say that I could recontract without penalty to a Galaxy II. Seemed like a good deal as I was 13 months into contract with a dead HTC Magic that was 1 month out of warranty.

When I called them, they offered the $65 plan with $0 handset payments, or $45 plan with $10 repayments. After clarifying that there were no handset repayments, I took the deal on the $65 plan. They then offered a wireless 3g modem with 5 gig data for an extra $5. I took the deal.

Now, after a couple of months of not checking (I was foolish enough to trust them to get it right, as I have been a customer for over 10 years) I found I was getting charged $65 for the plan, $10 monthly for the handset and $10 for the modem.

When I called to complain, they said "but the notes on your account say you were told $65 plan + $10 handset + $10 modem". When I insisted that was incorrect, I was put on hold, then she came back with "I just spoke with the consultant that sold you the phone and they say they remember perfectly that you were told 65 + 10 + 10, you just don't remember correctly".

I then told them I was willing to accept the charges incurred so far, but wanted the remaining charges fixed, and they refused.

So, clearly talking to customer service doesn't help, and apparently the memories of the sales staff is infallible.

I think vodafone is a big scammer, wonder why they are still operating while small company who do scam get prosecuted and learn the lesson. My 3g wifi has HSDPA connection (full bar) and i can only download at about 15 kBps. Have to wait 1 minute before i can watch 3 mins videos on youtube. Thats what vodafone sold me, a mobile broadband. I have been trying to use the bandwidth i paid, but the speed so slow i can only use 1 gig a month, just wasted 4 gigs worth of data.

I joined Vodafone simply because of infinite plan but regretted immediately but then kept continuing on the plan with the optimistic view that they will improve the quality of signals. Lucky I was on month to month plan, so after waiting for nearly over an year I finally decided to move on.

When I called customer care, rep. said that probably my iPhone 3GS is faulty cos its 2yrs old.. haha its laughable. Now I'm quite happy no more worries that someone calls when there is no signal blah blah....

Another thing is I'm still receiving bills, I had called customer care yesterday and their systems were down so they couldnt check. today I tried again and I can't believe that guy hung up on me. I had to call again and this time it was successful.

Why is there a consistent black spot in Redfern. If you're passing through on a train, you're gauranteed that your 3G connection will drop out. This has been the case for years and I've had a gut full. And while I'm at it Vodafone, I live in Glebe. Thats less than a kilometre from the city centre. Why do I need to walk out to my front gate to speak to anyone on my mobile phone? The reception is still crap at best!!! So over it! Over the fact that you've locked me into a contract that I've got no hope of getting out of! Hate so much!!!

I have been a vodafone customer for approx 5 months now and have had nothing but trouble. I have called vodafone numerous times and complained about the service, constant reception dropping out, Call dropouts, MMS issues (unable to send and receive), Internet just wont work keeps timing out. Each time they transfer me through to there technical department and ask me to do the same thing i.e. restart phone, clean simcard etc. This just does not work! I have clearly advised vodafone that this just does not fix any of my issues, they then decide to blame the fault on my handset. I have tried my simcard in numerous phones and still have the same problem. Today (10/1/2012) i spoke to male by the name of pratesh or ritesh who advised he couldnt find all the notes in my account? and advised due to the network issues he has to transfer me to the technical department Again, oh boy this is frustrating, I spoke to a male advised him of my issues and said he couldnt help me, i asked to speak with his supervisor, he asked me to hold and hung up on me. I am again trying to get a hold of vodafone and so far have been waiting 20 minutes and still havent been able to speak to anyone.

Vodafone has been out all day, 10 January 2012, in the Snowy Mountains area (again) - Perisher and Jindabyne! This also happened last week but i was not too worried as i was on holidays. However it is now most annoying as I need my phone for work. Have had to borrow my wifes phone as she is with Optus with no problems. Unless they fix and upgrade the network up here I will be switching to Optus.
Another issue with Vodafone is in winter when they run out of 3G bandwidth, rendering smart phone functionality useless. This happens on 90% of weekends and for all school holidays when Jindabyne has swelled with skiers / boarders. UPGRADE, UPGRADE, UPGRADE!

I am in Castle Hill (Crane Road, 5 minutes from Castle Towers), no signals (nothing at all!!!) to my house. Even in places with strong signals calls drops or breaks up. I regret my decision to change from 3 to Vodaphone. How come 3 merged in to this failed Voda network?

To summarise..

1) I signed up based on your advertised product

2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers

3) Was wrongly billed in the 3rd month and continued after that for numerous months.

4) spent hours trying to get issue resolved

5) vodafone admits error - Wrongly applied data allowance

6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.

7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012

8) Receive bill for over $230 ... contradicting the consultants advise

9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.

10) Lodge complaint to media authority ... unacceptable response from Vodafone.

No reception anywhere in the suburb have to drive 2 suburbs down to get reception. Could not recharge my prepaid service today and got charged twice. Been calling their customer service and been on hold and the service drops out. Getting constant text messages that Vodafail is upgrading service in the area 5 times now. This is a joke just want to cry.

Is anyone else having issues with either not recieving sms until hrs after they have been sent to you, your sms's either sending multiple times or not at all, or you not getting sms's at all??? I'm in NSW, Richmond area.

I work at vodafone and although I can't say this to my customers (obviously) I've seen way too many customers let down and I'm just sick of it (no specifics). The staff that I have worked with have mostly been really helpful and friendly, but there is only so much that we can do. Half the time we need authorisation from the call center staff in India and this is where the problems begin - they are poorly trained, uncaring, and are very lazy.

More than 50% of customers who are told by the call center staff to come into store have been misled - the call center staff could have fixed the problem over the phone they just cant be bothered so staff at the stores need to call THE SAME people and use our "vodafone staff" status to force them to do their job. Even then about 50% of the time we get either completely untrained or uncaring staff who try to transfer us to different departments at the first sign of difficulty. (My record is being transfered between the same 2 departments 4 times)

Also, just some quick advice. If you bought a contract phone outright but do not have a contract with vodafone you are screwed. Don't even try to unlock your phone. I had to deal with that situation a few weeks ago and it got nowhere. Call center staff messed around for 1 hour to finally tell me that there was no solution and the customer had wasted his money

If vodafone has screwed up for whatever reason and you have incurred an extra charge on your latest bill - DONT go to a vodafone store. Vodafone staff have no authority to change bills - they can only view the bills, not adjust them. DON'T bother calling up the call center. They rarely ever help you.

Even when Vodafone staff call on behalf of customers, call center staff are mindless drones who will never admit that Vodafone screwed up - they will just read off the bill as if it's correct and then transfer you to a different department. IF you have been overcharged by a significant amount (i.e. more than twice your usual monthly payment), you're better off going to the ombudsman.

Vodafone seems to be trying to fix some of their problems but it seems like its as complex as fixing world hunger. I got a new phone which was faulty. With my phone less than a week old, I went to the shop (after spending about an hour talking to various service people on the phone) and after more than 3 hours, a good dose of bored non communication and constant repetitions of we cant help you. I walked out with a new handset and an admonishment that if that one didn't work I would have to send it away to be fixed. My SIL tweeted the problem, VF replied in 8hrs and are in the process of trying to make me feel less angry. This is surely a good sign. The whole cost to me was about 6 - 7 hrs of wasted time and patronising interaction during my holidays, a 40 min round trip to the shop. $5 parking fee for going over the allocated 3 hours and significant frustration of trying to get a new handset that should have just been instantly replaced from people who wanted to prove I was wrong about my phone being a dud. BTW I have next to nil reception in my home at warrimoo. Whole other problem!

I've been waiting 12 months to get off a plan. Finally, my contract came up, so after numerous calls every month with no satisfaction around network problems, I am finally free. Tried o take the opportunity to free my son too who's plan gets used every month with flag fall from dropouts. Was considering a prepaid but have been told that I can not get out of the 2 weeks remaining on the plan without a $36 fee. I explained all of my issues past and current. They said they'd check with supervisor. Supervisor confirmed there would still be a fee for moving off my rip-off plan to prepaid.

They sent me a phone that doesn't even fkin work. Stupid Vodafail.

Worst customer service, waited 2 hours to get voicemail turned off - not even an apology for the wait and on top of that, the silly person didn't even turn voicemail off!!! I had to call again and wait another hour. Reception is always so poor, calls always drop out and have to reattempy making calls mainly times before a call is connected. SMS'es are delayed and 3G... forget it!!! it is barely usable - Definetly the worst carrier by far - No wonder they are dropping customers so rapidly.. I will be next.

Vodafone our relationship is OVER. Your poor coverage and data speed (particularly in major metro areas) is just pathetic. Customer service is woeful and billing is just down right useless.

You have been replaced by a sports model with big hooters....

Friends, you can now contact me again!

I am unable to get network coverage in my house. I can't even use the 3G network of vodafone and my network usage for the plan goes unused every month. I have three vodafone connection. Handset Nokia, HTC Desire HD and Iphone, all experience issues.

I decided on making the switch on December the 8th 2011 from Vodafone to Optus prepaid. I'm taking up the offer with Woolworths the $29 +5GB of data for 45days. The plan is powered by Optus.

I called Optus on the 8th of December 2011 to port my number across. I was told by Optus that "Vodafone are having technical issues with there poting system".

I called Vodafone the next day and ask how long it would be. Was told that they are having issues dating back to November 2011 and are not sure when it will be processed.

I even went into both stores first Vodafone and there was no record of the port pending on there in store computer system. Second was Optus with my details as pending a port from Vodafone to Optus. I asked the silly question as to when or how long it NORMALLY takes. Optus replied it "can normally take up to two weeks for it to be ported from Vodafone to Optus".

After waiting the two weeks I called Vodafone to see what is happening. I was told the same story we are experiencing technical difficulties with our porting system and there are delays. Oh in the mean time I had been receiving txt messages from Vodafone saying if I recharge in the within the next 7 days they will double my free credit inclusions .Example if I get 100 free txt included in my prepaid cap they would give me 200 free txt. Then a couple of hours later I received another txt saying we will triple the offer if you recharge within the next seven days.

Called today after giving up over the xmas / new year period and just bought myself a $2 simcard (Woolies Optus)and registered it online and was active within 5 mins.

I called Vodafone today January 4th 2012 only to be told that Optus has cancelled there request for the porting. Called Optus and they reactivated my request for the number porting.

Now the ball is back in Vodafone hands. I have talked to friends of mine who have ported there numbers from other providers and only taking minutes to happen or overnight at the latest.

Hmm will I receive txt messages again from Vodafone saying they will double then triple my free usage if I recharge with them.

VODAFAIL can they port a number in under 2 hours?????

I have been waiting since the 8th December 2011 and today is the 4th of January 2012. Hmm 4 weeks tomorrow, how much longer????????

Oh and yes I did write and lodge a complaint with Vodafone with no response from Vodafail of course.

No access to account billing info on Internet for 3 days now.
I purchased a 35 dollar infinite plan and was immediately charged $30 dollar of flexicredit for my first few calls of a few minutes to Vodafone numbers. I think they have a systems billing prob again!!
So I try to give them feedback on their survey feedback, function..
It's no longer operational... Probably suffering from too much feedback!!
How sad

No mess ... Hands up everyone that intends to sign-up with VF when they start to resell NBN access and landline accounts, just like Telstra or Optus. Market share will be 0.000000000000000000000000000000000000000000000000000000001% of the Australian population?

Not so much Vodafone here but rather the 3G network is extremely inconsistent. I nearly failed to book into a hotel over the NYE because the train line connections were only available at the main stations, so every time the train stopped, I had to be extremely quick (good luck, LOL) with the WOTIF transactions!

And also, I live on the North Shore of Sydney (love calling it the Dead Shore!) as reception is just barely minimal, it connects but it's like worse than a 56k modem!!

Also, I entered the contract, asked them about coverage and they flat out lied to me saying it is all good, same connection speed everywhere up to Newcastle and down to Canberra!! Seriously, I'm going to go to Telstra, but I do not have any credit ratings and they get all hanged up over this extremely minimal feature of your Bank Statement Records!!

We have been loyal Vodafone customers for years, even in the past they have dropped out for any time up to a week. but now for 3 weeks we have not been able to access any data in our area. numerous calls to 1555 and the conclusion is that they have too many users trying to access their tower so not enough bandwith. upgrades are due sometime in the next year. our internet and smartphones are presently useless at home.
the offer from them? a 25% discount for 1 month. when i rejected this they offered it for 2 months. why would i pay for broadband when i can't even access a google home page. shopping around now for other broadband companies.

for three weeks now i havent been able to make or recive calls without trying 10 -12 times to make a call and the same thing when people try to ring me. this si very frustrating as I am a contracter who relies on my mobile for my business. I have spoke to voda several times and all they can tell me is that there is a network upgrade in my area, which should be fixed by may 2012, are they kidding we are now in january 2012.they said i could always go to another carrier which will be a total inconvinence not to mention a cancelation fee from voda what a joke.

now still waiting for my bonus bank delivery (see 20438) I called our good friends in India and was told mu phone was dispatched and should arrive before end of next week. when I pushed her further for consignment number she told me should couldnt see my order but was guessing it was sent.

She then looked further into it and found my order and said she escalated my enquiry to find out why it had not been sent yet. I doubt this was done and dont expect any result. I now sit still waiting in hope my new phone will arrive.

I fdont know why I call them, there is no reasoning with them and never get any solution or reliable info.

Been a prepaid customer for over 8 years. doesnt seem to count for much

On 21 Dec 2011 I redeemed my bonus Bank dollars I had accrued as I was told via TXT by Vodafone that the program was ending. After struggling to place the order on their website, I was finally given a confirmation of the order stating delivery would be 1-2 working days unless Tasmania ( I am in Sydney). My credit card was almost immediately debited for the additional amount I paid for the phone I chose. After "Tracking my order" on VF website it says "order being processed" after numerous calls to India, oops "Customer Care" I was informed the VF was wrong and it takes 5-6 days ( false advertising perhaps?). My last call to VF was on 29 Dec 2011 and I asked Lakshmi what would happen from here and I was told that I just had to wait and if the phone never arrives VF would eventually refund the additional I paid back to my credit card and give me 10times the credit. Upon 15mins of questioning to understand this I finally got it. SHe said that because the bonus bank program would be finished by that time if the phone wasnt delivered I would be refunded what I paid and 10 times the amount of bonus bank dollars would be added to my prepaid service as flexible credit. imagine if someone had $80BB that would be $800 flexi credit. this sounds absurd. do we have a month to use this?

Anyway. My Hubby only had a small amount of BB dollars so we ordered him a cheap phone on BB on 27 Dec 2011 and astonishingly it arrived this morning 30 Dec 2011. WHAT THE **** IS GOING ON VF?

I just want the phone I believe I have earnt by being a loyal customer. I even paid on top to get a phone I was really happy with. That makes me more angry.

What a joke, you'd think that throughout their network upgrades there would be a backup system in plac so that customers of would not be affected.

And not to mentioned when it comes to complaining, the INDIAN customer service people who have no idea about their products and the company they are working for and giving incorrect information, absolute ludicrous!

Dear Vodofone,
Instead of saving money on customer service and upgrading your sysems without a backup system in place, you should think about THE CONSUMER!!

By Vodfone, Hello Telstra =D

P.s,
Better luck next time!

I am sick of getting messages saying I have won $75000.00 I do not want them & paying for downloading this garbage.

After waiting more than six days for my number to be ported across from another provider to Vodafone, there is still 'No Service' on my newly purchased phone. Vodafone, quite deliberately, mislead their customers into believing they will receive a service within 24-48 hours from one phone provider to them. Well, their on-sellers say advise that it will take "24-48 hours" for the number to be ported across to Vodafone. This service is disgraceful and misleading at best. Browsing Google and the forums within Vodafone, and referencing many customers over the many months within those forums Googled, suggests that this phenomenon isn't abnormal but quite common. So, despite Vodafone knowing that they have significant issues in porting numbers across they deliberately and willingly tell their on-sellers that "24-48 hours" a number will be ported across. It should only take a few hours at best, yet for many, many months this hasn't been the case. Vodafone's disgraceful act in misleading customers (including myself) is mind-blowing. I am also now expected to pay from the "service" being delivered from the moment I signed the contract on my new phone, yet I still haven't had any service. It is pitiful. "Power to you"? I don't think so. Such a seemingly easy task in porting a phone appears to be more complex than Einstein's theory of relativity over a Vodafone. My main issue is that I haven't even technically began using their service yet somehow have managed to be dragged into the mire in a black hole-type vacuum that sucks - well, it just sucks. Nothing else. I'm not a religious man but I pray to God (which ever your religion is) that by some divine intervention someone out there realises that this basic service in porting numbers across at the requested time must dramatically improve sooner rather than later in order for Vodafone to keep customers. I have no idea whether I should quit Vodafone or stay the course.

On (Mobile number removed) we have been shown the data usage is exceeded between 30th Nov 2011 and 24-12-2011 so much so that it shows accumulated charges are $3482 which is indeed unacceptable.


This worse situation is still in progress for the billing cycle from 25-12-2011 till now.


This is fake information about data usage resulted in a fake generated bill which i am not ready to buy and would like to retaliate.


I have enough proof about fake data usage calculations which needed can be produced.


Please help me in this weird situation.


Regards,


<<Name deleted at OP request>>

i have plan with vodafone and plus pay for classic member. but this month i must be pay for national data(m.youtube.com). How i much pay for that because classic member they have unlimited service by m.youtube.com. this problem the second time. I call customer care and they answer he is supervisor or manager will call me for discuss about this but until to day never never never never call me.How about vodafone service like this. Big company too much bullshit and fucked.

I've had no reception for over 24hours (i usually have full bars) , i'm alone on a property so how the heck am i supposed to contact people if something happens?

have not been able to send sms since 12 am christmas eve

To all you bullshiters all you haters I dispise you all and hope you get what's coming to you I am a happy satisfied customer of NSW and I have no compaints or hate towards Vodafone you whoever created this waste of money waste of space of a web page are nothing but grinches to every post who makes fun of dispise you all I don't really care weather this gets posted or not because i am a happy no complaint customer I will most likely report this website to Vodafone so they can close it u
It should not be in exisitance

On the 5th december I ordered a pre paid phone online using the bonus bank dollars (which expire on 31st december, and I made up the balance), to give as a Christmas present. The phone was said to be in stock and that delivery would be 1 to 2 days or 5 to 7 days, depending on where you read about delivery. Anyway, today is the 24th December and my phone has not arrived, no indication as to when it will arrive, and one very peeved off customer. As far as I can see, doesn't that amount to false advertising?

Still getting bills from vodafone even after sending phone back.

Its been nearly 48 hours and still waiting on Vodafail to get my number over to Telstra. After 2 phone calls ive been told there is a hold up in the porting system and its taking a while. Given its xmas eve here and then we have 4 days of public holidays the Telstra guy told me if by wednesday morning it still hasnt gone through there is a number he can call to speed things up. He said we could do it by teh 3rd business day after a port application, I just got to wait due to the public holidays.

My nokia C7 screen/LCD not working , took it to vodashop for repair and show to the salesman the problem and agree no damaged could be seen on the phone, as still under warranty, send for repair on the spot. 2 days later told by sms screen cracked and not cover under warranty ( quote for about $200 to fix )decide not to fix as new would be the same, 7 days later pick up the phone, and you could see the crack under the glass as point out the salesman. I was upset why dont they show me at the begining, and told him that C7 and N8 has an issued with screen , I guess he just doing his job. My point is if you have problems with screen not working do check if there is a cracked or hair line by put your handset under light and see on angle, make sure you check with voda store staff .

I am one very frustrated individual. Since switching to Vodafone, I have had nothing but reception issues and dropped calls. Since I don't use a landline, I depend on my phone to contact and be contactable. In the Blacktown area where I live, in my home I cannot get more than one bar of reception on my phone, and that is if I am lucky. Usually there are no reception bars lit on my phone. If I am lucky enough to receive a call while at home, it will be distorted and marred by constant drop outs. What if there is an emergency? I would be stuffed.

I have spoken to Vodafone customer support about the issue at least on 10 different occasions, and each time I am told to be patient, that the Vodafone network is being upgraded in my area. Well, this has been on going on since at least April of 2011, and here it is almost 2012, I cannot reliably make a call from home. I am thinking now the only solution is to get out of the contract and go with another service provider.

R Perry
Marayong, NSW

Yesterday my phone got barred but I had no idea why. I went to a Vodafone shop and they looked up my account on there computer. All invoices on my account have been paid but the computer said that I had something overdue. When they went to the collection link it said I owed them $127.44 but it didn't come up what it was about. The guy at the vodafone shop said "That doesn't make sense". He called up the Vodafone customer care number. The customer care said that they can't find any evidence of the $127.44 and they I should ignore it. The guy at the Vodafone shop got angry with customer care and said the phone has been barred. After the Vodafone guy argued with them they said that the phone should be unbarred in 20 mins then hang up. After an hour it was still barred. This time I called up Customer Care again and said that the phone still didn't work. I was continuously told that there is no evidence of the $127.44 and that the phone should be working now. I said that the phone still isn't working. I'm lucky I have a backup mobile phone with Telstra and I used that for the rest of the day. I turned my phone on today and it is still barred. If it's still barred by this afternoon I am going to go to the TIO. This is just ridiculous.

I am new to Vodafone after my partner talked them up during the recent system upgrades media circus. However since connecting a new iPhone 4s two weeks ago I have had around 8 dropped calls and about 6 failed call attempts to the same number over a two day period. The closer it gets to Christmas I feel my sim is taking longer to connect to the Vodafone network at startup. Voice messages are turning up on the phone the day after they were sent. And forget about calling someone in a shopping centre if you see them wandering around on a different level, you may as well be on different planets! But if that leaves you wanting to vent you could always throw your phone at them... They will meet you at the escalator faster than redial!

I see so many people here with so many complaints and I agree with them all. Y question is, what can we do about any of this? All this is here is words on a page, but when are things going to change? How is Vodafone still able to get away with this? Is there no one we can contact who will get out money back and make Vodafone pay for their lost service?

Never again..... Customer for 12 years however that seems to be irelevant. I have a 24 month plan and a contract for a Desire HD handset that was taken out 6 months after the start of the plan contract. Am trying to port to Telstra by paying out my plan contract & continuing to pay the contract for the handset in monthly installments as originaly agreed.

Vf are trying to force me to pay out the handset at the same time however are refusing to provide any evidence that I am legaly bound to do so. Unbeleivable..... I am not asking for any discount or waiver, just want to adhere to the original terms. They had the audacity to suggest that i take out another plan at $20 p/m in order to keep paying off the handset in monthly payments. Refered to the Telco Ombudsman.

Also, was advised that the Desire HD that I purchased from VF does not work well on the VF network!!!! what an incredible level of inneptitude & incompetence

I just rang to complain about their shit reception and no internet coverage/delayed sms (2 months into a 24 month contract) and the call dropped out. I rang right back and the message I got was "we cant take your call due to technical difficulties"
OMG you are a joke.

When it rains, I cant use the internet on my iphone 4. Text messages can have a 3 day delay on them. Last week we had an update to a 2g 900 tower in our area (whatever that means) and I dont feel I am getting my $50 a month worth.

Now they have changed the email billing process so you cant print off the bill and see the bill details. I rang, was on hold for 20 minutes then half way through telling them, the call cut off.. I cant wait for my contract to expire so I can change to telstra

1st month in and already being charged double (on an INFINITE PLAN) to what i was when using 3. WTF. Fucking fail

I was with three because i could not optus signals at my place. i got a new phone from vodafone on a contract and they told that it would take 48 hours to transfer me from the 3 network to Vodafone. I have been waiting since three days to make my new phone work but all in wain. The transfer did not take place.
When I tried calling the shit customer service I kept on waiting forever to talk to someone. Afer the frustration of having to wait 40mins with no answer I had to hang up. Vodafone sucks hardcore. Never ever go for them. there service is completely fucked up and there new so-called 850 network is a joke. When you talk to someone in store, the sales people dont know what is going on and are completely incompetent.

Unable to obtain Customer support, having been put on hold for more than 45 minutes and on hold again when put through the Technical team. Total time in trying to obtain Customer Service so far is 01:03:50 and counting.
I have given up waiting!
This is not right. Vodafone you have failed me!

Need Advice!
I transferred over from 3 to Vodafone and am still within the 30 day guarantee period. I called to cancel as I am having big network issues. They are telling me that they are going to send a satchel to me and that I should use that to send my phone back to them. I informed them that on their website it states that I will be told where my nearest store is and I can hand it back in there. I expressed my concern that it may be lost in the post and would rather hand it into a store so that there are no issues, plus they can check the phone in front of me to ensure that it is still in a saleable condition. She was adamant that this should not be done and I need to use the satchel. I am now worried that they are going to claim they didn't get the phone or that the phone is damaged. I just don't trust these people at all! How can I protect myself from this happening?

I honestly dont know where to begin. Customer care cant speak English, dropouts are higher than ever and for a while I thought it was my iphone but Voda seems to befit the crime. Every single call I make it cuts out. I'm so sick of their poor service and absolute rubbish of excuses.

I hate dat stupid vodaphone, they completly rip everyone off

Just keep getting spam junk email ad blurb from Vodafone for my no longer used Vodafone BB dongle, so clicked on the Unsubscribe link in their email.
Guess what, the unsubscribe service is "unavailable". Typical crap ass fail from Vodafone.
I smashed my Vodafone dongle several months ago with a large hammer, sick to death of being unable to download anything from their crapola broadband "service".
Buggar off Vodafailure.

If I had wanted to sign up with an Indian phone company I would have asked. Instead I get one thrust upon me. I have just wasted 20 minutes of my life dealing with a three year old operator in India just trying to set up a 25MB data roaming bundle... and then the phone dropped out before I could complete.
The website is totally useless - can't download my last bill - Java script error.
I'm definitely leaving.

I have just switched from three to vodafone and am finding the customer service nil to poor. I have called their service number three times, each time I've had to wait more than 15 minutes. Twice, when the call finally got through, I get 'hello, hello?' from an offershore operator and then disconnected. The one time I did get through, I had transferred three times. Appalling service.

YOU ARE SO TERRIBLE, YOU NEVER KEEP ANY CUSTOMER HAPPY. I HAVE HAD THE WORST COVERAGE, I HAVE CALLED UP SO MANY TIMES AND NO ONE DOES NOTHING ABOUT IT. VODAFONE ARE SO TERRIBLE IN THERE SERVICE.

I used just the right amount of internet and they said that I used the over the amount that I was supposed to and now I need to "pay" for the fee I have to cough up $400 now!

My 3 mobile network (now merged with Vodafone) keeps dropping out, searching or roaming. Also people are unable to get through to me when they call. My Internet is slower than usual, or just doesn't connect. Even in the city and metro areas.

No 3G at all for 3 days now NSW 2777 - what gives Vodafail??
Not good enough - think you have lost another long time customer.
Get your shit together and deliver what the customers pay for!!

I am so angry with the upgrade in my area (and the rest of Aust). They told me it was it was meant to take 6 months when they fist started. Then I was told it would be late September 2011... 3 months later they dont have an ETA now they are telling me it is going to take up till mid 2012 - late 2013... Not to happy about this as this means really bad reception in postcode 2263 and surrounding areas! Grrr...

Billing Issues - Paid my account before time but I am told it's not paid and contact the bank. Did contacted the bank and they confirmed my payment via BPAY has been processed. Its a pain to call them and wait for hours and they direct you here and there. They can't understand simple English and give wrong advice. My email address has been changed without my permission and I don't get the bills on the correct email address. Why in the world would I pay full expense for such a 3rd world service?

Please help.

Internet not working 80% of the day, only part of their system working for Vodafone seems to be their shopping cart. Of course.

Called Vodafone to pay my final bill and to get my number porter after a very very painfgul 2 years, was on hold for nearly 10mins before I got the option to opt for a call back at 9am this morning (12mins ago) which I did recieve but unfourtantly apparently Vodafone are experiencing a 'systems outage' and I need to call them back in 24hrs at which point I will be able to speak to someone. What a joke!!!

I have recorded 16 delayed SMS in the past 4 days.
3 were dealyed by 12hrs & 6 others were delayed by 5hrs
This is so frustrating as I use my phone for work & am not being updated when there are issues which is causing issues with my boss :(

The last couple of weeks my reception has got worse.at home my phone often displays SOS only calls,occasionally i get 1-2 bars,mostly with 3E or 3o instead of 3G.i run a business and if i need to leave orders for suppliers at night i have to text friends to make the call.I have another year of this on my contract!

Call drop outs always, terrible unreliable coverage. Slowwwww Internet list goes on and on

I signed-up for VF and offered Nokia N9. The SIM arrived minus Handset after a week+. Being out of touch, I called them asking where is the Handset? They said it's out of stock so order was cancelled and don't know when available. Now I have the SIM but no Handset to use with it.

You failed again Vodafone.

Vodafone admitted ....... eventually that they could not uphold thier end of our contract and would not charge me for 3 months by when they would have network upgrades finished and the service would be fine. Failing that they agreed to allow me to purchase my Samsung Galaxy 2 "at a reduced price". To cut a long and painful story short the "at a reduced price" was $850 !
They are trying to profiteer on thier own inability to provide a reasonable service !
They would be well aware that I have sensitive personal and business information stored on that phone as well as having paid for accessories and apps. Up until this time I had not contacted the TIO but dealt directly with thier resolution team. They also want the charger back with the phone so they can onsell it, I do not want anyone being able to access the drive on this phone and access all the data that cannot be completely wiped from it. I have since made a much lower offer which they refused so I have complained to the TIO and requested them to adjudicate. I think a fair and reasonable solution would be to admit fault in that they could not live up to thier end of the contract and sell me the phone at cost. My advice to anyone else is DO NOT TRUST VODAFONE, GO DIRECTLY TO THE TIO.

hey guys . Vodafone is getting better and better day by day. Data speeds have increased. Call drop instances have almost stopped

For 4 days this week everytime i dail someone on my iphone, 8 times out of 10 i get the good old call failed. Full service showing on handset and 3g active and showing as well. Hang up and dial again, call failed. Try to call 1555 call failed. Call 1555 second time and get a "customer service" rep only to have to call drop out. Funny thing is i have all bars showing on my phone. I call vodaphone from the office phone and go thru the usual network reset and fault finding on the phone and still call fails. After about a hour of going back and forward the rep says he is escalating this to the engineers to investigate. Rep will call me back when checking and testing is complete. About 45 minutes later i get a call saying to please restart the phone and the issues should be fixed. I restart the phone and yes indeed i can make calls without any call fails showing up.

I test dial about 10 numbers and they all go through without issue. It is then i notice that 3g is not showing on my phone any more. I call the 1555 number again and go through the history of the day and my issues and advised them that after i restarted the phone the last time i no longer have any data services or 3g showing on my phone.

Engineer checks the suburb im in (2066) and says no known issues or updates occurring. Next they asked me to reset network settings again and restart the phone. I explained that i just finished resetting my network settings twice about 2 hours ago and also have restarted my phone 4 times. I have also gone through all the network settings on the phone and ensured that 3g, data roaming were enabled and wireless was turned on. WEasnt good enough for them. Had to waste another hour on the phone with them doing tests. They then run off a lot of suburb names and asked me if i was in any of them as they were known issue sites. As i was not in any of them or even near any of them i told the rep. I also advised the rep that i have driven around for a good hour and have been through approx 20 different suburbs in that time and still no data or 3g activity at all. It was then that the vodafone rep advised there is a nsw wide issue with 3g at the moment and there was no resolution time. I was told the reset network settings one more time and call back in 24 hours if i still had the issues.

Called back today which was about 36 hours with no data or 3g on the phone. Explained that i was pissed off big time with the network coverage. Especially since i have the following history with vodafone this year alone

- january this year (2011) i logged 2 issues with the same sort of problems. Took a week to fix it then,

- Febuary issues with service and call drop outs, data services non existant and people calling me going straight to voice mail.

- march i logged a issue where i was not getting mms pictures or sms's that were sent to me, and for some reason i would get spammed with messages a week later at 1am or 4am or 2am in the morning waking me up all the time.

- april i had issues with the messages again coming a week late and at all hours of the night. Vodafone proceeded to give me 3 months no bills and advised by june/july the network coverage issues would be fixed.

-July still having mms and sms issues, and now on top of that whenever is send a mms to anyone not on vodafone mobile service they will get a link sent to them to access it from the internet instead of the picture

-September service and data dropouts again

-December (2011) as noted in the beginning of this post.........

I am sick to deaf of this crap and this weekend (2 days from now) i am going to optus to cut over my number. I will then call up vodafone and tell them they can kiss my butt goodbye. I recommend everyone who currently has vodafone service do the same because they are only getting worse.....

I have been told that my service would not be working correctly for 6 months.
So i asked for compensation, i have been told that im getting 3 months and that is good enough.
I said if your telling me that my phone service will work correctly in 6 months, why can't i be compensated till that time. There response because 3 months is good enough.
When told that there notes are incorrect. I was told by THE BOSS (Bhupindar - ID # 30728) That none of his staff would ever make a mistake.

They want me to pay to get out of my contract even thought it hasn't worked correctly since day one.

I was down for 5 days when i signed up, because no one could figure out how to connect my service......

I'm not racist, but i really can't understand what the indian call centre people are trying to tell me 1. due to my crappy phone service which is always at 4 bars and it drops out all the time..... weird......
2. Due to them not understanding me, and us going around in circles.

I also was getting yelled at by my good friend Bhupindar - ID # 30728

VODAFONE your service sucks, your staff sucks....... you may as well dissolve the company because end of the day .. no matter how cheap your plans are... WE WANT DECENT SERVICE!!!!!!

Approx. 3 weeks ago I started getting an 'echo' when I called landlines. Since then I have spoken to 2 other people both on Vodafone with different phone both have same problem. I can not stand the thought of trying to get 'LARA' to solve it for me. Anybody got any clues??

Both mobile phone and wi-fi at South Turramurra just down the hill from the Highway is hopeless...drops out or cannot log in or can''t get a line...usually one bar signal outside and none inside.

just called vodafone for support and they are telling me to call back after 4 hours due to their technical issue not allowing them to access their own system. 4 hours? system failure? what a joke. yet another vodafail.

OK... my story is a long one, but I have a happy ending.

In short, there is a massive issue with the way Voda track data. They only track requests for data packets not actual delivery.

How do I know this? Cause it happened to me. I got charged for over 10GB of traffic while my phone crashed trying to do a Google maps update over the period of 5 days. I was working on a cafe renovation so didn't notice. Got an SMS and my bill - by the time I contacted Voda, I had chalked up over $1,300 in excess data charges without even using my phone!!

I wasted about a month with Voda call centre, calls, emails, "data investigations"... Got offered $300, then $200, then $50!??? off... the last call went for 1 1/2 hours.

I then went to the TIO after finding this website.

Vodafone resolutions teams got back to me straight away. Got offered $1200 off, the got offered full data fees removed along with a month of access off - during stuffing around with call centre when my phone was barred.

So am happy it's sorted, but the call centre suck. Don't waste your time with them.

when someone tries to call me they cannot get threw 70% of the time even if the caller is in the same room (tested) always have bad reception most of the time 2 bars if im lucky maybe 3 but then i try 2 make a call and alwats drops to 1 or 2 bars max to top that off if im lucky enough to get threw to a call it drops out meaning i have 2 keep trying and spend more money each time i try

im considering changing tel Cos even tho i have been with voda for 5 yrars the service in the last to years is the worst


when are they going to fix there reception issues if they dont do it soon they there will be no more vodafone in AU because they will have no more customers left

They suck

Been on my plan for 4 weeks. Every time I make a call, the receiver can't hear me for the first ten seconds, the call totally drops out. Nightmare! Shocking! Shambles!

Reception is always dropping out. Numerous complaints made to vodafone.

Vodafone made a 'human error' and marked my account as deceased - therefore barring my service. They said a lady had called up with my mobile number and pin and asked to transfer my account into their name. After being on hold for 5 mins, I was told they were working on numerous applications at the time and had mixed up my account with a deceased lady's account. Not happy Jan.

Dropped out calls, no 3G, no service in Sydney CBD

my mobile broadband credit ran out today less than 24 hours after a recharge. I called and they credited 200GB to my account which had been 'taken off'. Yet I have a 300GB charge for yesterday which can't be explained. Technician said most likely something downloaded that I didn't know about. I checked. No downloads. Historically I use less than 10GB a day!

Support call to fix a discrepancy on my latest bill (overcharge by $120) results in the support guy muting me on hold for 15 minutes untill I lose it and hang up. Didn't once inform me of what he was doing! Pissed off cause I just signed my wife on to vodaphone for 2 years. Issue not resolved.

It takes me half hour to sign me in to my face book that's wi fi internet and mobile is another story I have to be in a special possition on my unit to get reception and times says only sms truly is voda fail

I recently got out of my contract with Vodafone after the TIO got them to get in touch with me. They offered me their usual crap when i complained, i.e. sign up on a new iphone for 24 months because it will work better (which I didn't want and 'huh?' to the suggestion!), just wait a few months and see if it improves (?!?!?), try taking a pre-paid SIM from another provider and swap it over when you go to an area where you know you won't have signal (huh?!). After I complained to the TIO, their Resolutions team tried to call me but despite having 2 bars of signal, call completely bypassed the actual ringing bit and went straight to voicemail. I called them back from a landline. Oh the irony!

Winston Hills, just north of Parramatta hardly a non coverage area. Atleast 4 out of 10 calls have drop outs.

Just received my new iphone today even though I cancelled it 3 days ago. After waiting for the phone to arrive for 3 weeks I called customer service and was told there was a backlog of orders and they were out of stock. I told them I want the order cancelled, they told me it would take 48hrs to process. They sent me the phone anyway. I didn't know what it was and opened the box when it was delivered so now it's mine whether I like it or not. I decided then I would go ahead and activate it. Have been told since I am transferring from 3 to Vodafone I won't have service until perhaps Tuesday but they can't promise anything. What the!!!!!!!!!! This is not a good start to signing up with Vodafone. There is apparently a problem with the whole network. When I check the website it mentions nothing of a problem with the network today.

My BlackBerry 9700 bricked it (reboot issue) within warranty period and Vodaturds are refusing to repair/replace because it has a scratch on the casing... yes, a scratch on the casing that is completely unrelated to the bricked issue. It is Vodascam basically writing themselves a get out of jail free card. I have taken this is up with TIO.

I live in Tamworth and can't get 3G, all my phone constantly says is 'E'. Not to mention that i lose signal almost by walking past a tree.

I was rescinded from my contract, i paid the final invoice and 6+ months on i still get an invoice, but saying i owe them -$26.00.
They can keep that $26, (from experience) the time, effort, stress, trying to translate Indian calls etc is not worth the $26 if id ever see it.
Imagine that, in this day and age, we are afraid to call and demand for what is ours.
Unbelievable vodafone

I have been a vodafone customer now for over 5 years. Only using cheap phones for most of the time with poor coverage, mostly none in my suburb. My suburb must be one of not too many that are part of the capital city and receive no signal.

Recently I was giving my 6 monthly blackspot report and the tech guru said that it was the phone this time not the carrier. He suggested I move from my nokia 6500 classic to a htc legend. The new 3g network was fully compatible and working well in my area. After much thought and reading some good review on cnet et. al. I went to the shop and signed up with this new phone for two years.

Not only was I taken hook, line and sinker, this crappy phone now spends more time frozen than anything else. It drops signal for no reason and txt messages take even longer that ever to send and receive.

Recently I went to Fiji for a wedding. I wanted my voicemail turned off and global roaming turned on. I was at Sydney International airport to see the staff at the kiosk there. After them turning me to the customer support crew(Indian Call Centre and Lara), it was supposedly turned on. On arrival at Fiji no network coverage at all, from Nadi to the coral coast, nothing. Upon return to Sydney I received voicemail notifications. When the next bill arrived I got charged for it. So I rang Vodafone and they would not withdraw the fees saying that I was overseas and I had my voicemail inbox turned on. I told them about the "customer service" at the airport and they had not changed a thing. My dad came with me to Fiji and he had the same result.

I was recently job hunting and missed four jobs because of poor network not receive voicemails. When a job finally comes up my bosses are so programmed to ring mobiles that when I was required for a shift I didn't make because I didn't know about it I was fired for failing to show for work.

VODAFONE IS COSTING ME MONEY AND WORK WHICH I NEED, FIX YOUR ISSUES.

VODAFONE DOESNT WORK!!!!! I have to go outside to make a call and i live in Sydney suburbs! The staff at vodafone really are pleasant, but they keep changing their story. "please understand, i am not lying to you...your service levels are excellent" (said in an indian accent of course. "its very true vodafone are experiencing issues during our upgrade, but your area is very good reception... oh, well it will be good at the end of this month.....next month....march 2012..... september 2012" and on and on it goes. They have suggested i can switch off 3g when i go inside a building and simply just turn it back on when i am outside...this may help they say. I am paying for a service which does not work. Coffs Harbour last week -zero service unless i walked to the top of a hill. Coffs that is, not lightning ridge!
This company is a joke! I notice if you call for a new service you connect to an aussie but as soon as you require assistance the call is diverted overseas. They try really hard and are most pleasant but sometimes very difficult to understand. VODAFONE I WANT MY MONEY BACK!! NOW!!!!!!!

Live in Epping NSW, no reception, SOS all day today. First time, very unhappy.

Have SOS only messaged displayed on my iphone. Been there since 10:00pm last night :(

Living in Shellharbour no service at all sitting in my house you have full bar reception and as soon as you pick it up the reception drops to 1 bar and the call drops out. I will never ever spend a sent with vodafone again when contract runs out... my wife is with crazy johns and they are exactly the same...

I got a Text message this morning at 5:56am, It was sent by my brother at 8:00 last night,
And today i recieved a call from a job agency saying they have left 2 voicemail messages. Ive recieved neither.
Last time about 5 voicemails arrived at once but going back about 4 days.

1. Never paid a credit they promised.
2. Direct Debit was due to come out 19th Nov. It didn't come out
and a week later I call as I didn't see the transaction they tell me no funds are owing. Since then receive a bill saying no overdue funds! Then today get a sms saying I haven't been keeping up with repayment plan??? I call them they tell me the payment never reached them on the 6th Dec ???? Of course after being told that I had no funds due I paid other bills. And now have this bill and the previous to pay right before christmas ???? $450 !!! Plus they promised $149 credit that they said I declined ! Someone help me

Vodafone called to discuss a new contract, on a day where I can't get any mobile data and phonecalls are dropping out... Good Luck!!!