vodafone are still advertising internet and mobile phone services/deals .... can you believe it,that is fraud they need to be shut down

I get dropped on calls.I cannot make calls because of no coverage.

I have been with Vodaphone for at least 10 years. I rang them in December to complain about the latest plan I had been sold, and to enquire about what they could offer me that would be be economical for my rate of calling. A Rep came to see me and I signed up for $49 per month plan which was supposed to be more suited to my needs. I received my first bill in January and saw that I was still on the old plan. I rang the rep who I had seen and he told me that I had to insert my new SIM card into my old fone, that I would be without mobile coverage for 24 hours, but that I would be on the new plan when the reception resumed. That was on Thursday,today is Sunday, and I still have no fone reception. I have tried to ring Vodaphone on numerous occasions over the past 3 days, but have been unable to get thru despite waiting on the line for in excess of 40 mins each time. On Friday I received 3 bills from Vodaphone, all with different account numbers and 1 for a phone number that I have never had. My dissatisfaction with Vodaphone knows no limits.

I have to turn my iPhone 3G on and off or switch on Airport mode then back off nearly everyday because the phone will show no signal/3G or EVEN WHEN IT DOES SHOW SIGNAL OR 3G calls wont go through or the internet will drop out. This has been going on for over a year. A lot of the times when friends are around I will compare my signal strength with their optus handsets while they get full reception and I have none. I am on the Northern Beaches of Sydney where millions of people live just north of the CBD, I'm not living in the middle of a mountain range in the middle of nowhere. This is unacceptable.

Also, whenever I try to view my usage online the website is never working.

I'm paying $79 a month + $10 insurance. Not happy.

Where do I start drop out of calls no reception and sms messages arrive up to a week later. I have just signed up to vodafone in December 2010. And have had issues with my phone since day one I am disabled so need to have a phone to be reached at all times and now I have to wait till 2012 before I can get a better phone provider cause I cant afford to break my crontact

I joined vodafone about 10 months ago due to the great plans and promised "good quality coverage", about 4 months into my contract my calls started dropping out 3G dropped every single time and text messages were coming 2 or 3 weeks later sometimes. I contacted vodafone and was told to send my phone back after about 2 months of paying my bill with no phone to use I finally recieved a brand new iPhone 3GS saying that the problem was resolved by giving me a new phone, a week or so later, the same thing has happened till this day, I tried getting out but they would not let me without paying the remaining amount left on the contract which I do not have.

Thanks vodafone regards... >_>

HAVE MOBILE BROADBAND SHOULD BE IMMOBILE BROADBAND, WHEN I EVER FOUND A DECENT RECEPTION SPOT I WAS TOO SCARED TO MOVE IN CASE I LOST IT. SIGNED A 2 YEAR CONTRACT CANNOT WAIT TILL APRIL 2011 WHEN IT ENDS. LAST 8 MONTHS THINK I USED IT 3 TIMES. VODAFONE YOU WILL NEVER SEE ME AGAIN

Thank goodness that my mobile plan has ended and am just waiting for my broadband account to end. I changed to Amaysim and haven't had an issue at all. I suggest that people try out the new Amaysim, I'm very happy with it and it's much cheaper than any of the current suppliers.

Lara drives me nuts. Funny how the voice activation doesn't understand the word "suspend". You've lost me Vodafone.

I'm going overseas for 6 months and called Vodafone to suspend my broadband account. I was told in the Vodafone store that the account can be suspended like the mobile. When I called Vodafone I was told that my broadband can't be suspended. Another money grabbing scheme. My plan expires in July and I will definitely not be renewing it. Also, I wish I could understand the guy in the Mumbai call centre as well. Goodbye Vodafone.

Poor reception soon as I leave town, reception so bad and unpredictable that I have a telstra prepaid as a backup incase I break down. Totally hate Lara, she needs a punch in the ovaries, as a female if the human species relied on Lara to reproduce the human species would disappear. And to top it off Vodafail does not care if their network goes down for days at a time, when my contract's up I am porting my number to Telstra.

Vodafone's reception failure and problems has caused me to make many calls to call back work colleagues, thus increasing my telephone usage bills. The 'coverage' is in Potts Point. My colleagues use telstra and optus, and they say that using vodafone is a mistake. I just want to leave vodafone without penalty.

My second problem was using the vodafone help numbers to establish a new vodafone internet account, ie, the dial-up broadband. I used the 'help' numbers on my mobile 'phone and was charged hundreds of dallars on top of my usual bill. They reduced by bill by $100, but it was still $180.00 more than I usually paid.

Until I get this mess sorted out and can get out of Vodafone at a realistic price all my Vodafail calls are diverted and my phone now has a telstra sim. Paid to vet phone unlocked. My only problem now is I have to have 2 Phones for the sms's. Well done Vodafail now i need to change my business mobile number.

Just the mobile Virginbroadband service is better. But their error service is not. At the Oct-Nov '10 month flipover my Virginbroadband mobile account vanished. I could not get any transfer of my 2.7GB unused data allowance to a new starter pak I had 2 buy. Thankyou Whirlpool l-user

Living in Newtown so close to the Sydney CBD I dont get any Vodaphone coverage unless I stand outside the house and even then its weak.

Work in the Rocks is no better and can drop out alot. Top floor of the building at the top of the ridge, not in any hollow.

Bollocks to Vodaphone I say.

Apart from the call drop oots, by the time I rcv a vodafone message while I try to access the net on my iPhone 4, I recently spotted fungal growth sprouting due to the length of time it took to advise me vodafone service is a vodafail yet again.
I expect to grow some trees in the near future.
All the best with the class action, nice to see ppl not taking s*it from a large business.

Poor reception .... no net work coverage ,calls keep dropping out , when calling it doesn't connect ...it sux !!!

Poor customer service, issues with internet, unable to email etc.
Q. Will I be charged a cancellation fee if I break my contract?
After 1 hour and 22 mins - the cancellation dept was close!!!

i keep getting all my texts at MIDNIGHT its annoying me as it wakes me up!!!!

I was a three customer for many years and never had any reception issues. In November 2010, I went to a three store to purchase an Apple Iphone 4. I was told at the store that three handsets were out of stock and that Vodafone handsets were in stock. I was promised by store staff that Vodafone reception is excellent now due to the merger with three. Since signing up with Vodafone, I have had nothing but reception issues. A lot of the time, I can't make any calls or send sms messages and any text messages sent to me take a long time to receive. Using internet features is non-existent...I can't access any features including itunes and the appstore at anytime. I emailed Vodafone a long winded letter a few weeks ago requesting that they either terminate my contract or change me over to three (who I know have no reception issues) and they are yet to get back to me. I am regularly required to go on-call for work and the only form of contact that my work has with me is via mobile phone. I would not be surprised if work tries to contact me in the near future and the call fails to connect (which would cost me hundreds of dollars for any single call out). I continue to fulfil my contractual commitments by paying my monthly bill on time however Vodafone regularly fail to meet their end of the agreement. Why should I continue to pay for a service that is inadequate in almost every way??

Their slogan is "Power to you"...Whose got the power??

Yes I am a very frustrated customer!

Greg

I have been sending txt messages to 1512 to check my balance details (as advised by the 'lovely Lara'. I was advised by Vodafone CS that this amount was incorrect.

My billing cycle is starts on the 15th of the month, so when I checked my balance from 1512 I was very surprised to learn that I had $0 credit and an exclusion amount of $165. My phone was off for most of the day so I could check Voda's accuracy! Obviously NIL...

Has anyone else been experiencing this problem??

The customer service is ridiculous, I have had Voda CS saying they will call me back and they don't...

What a joke and I am really sick of it

constantly unable to make calls with full reception. calls drop out on a daily basis. people are unable to call me when i have full reception and get a message saying my phone is switched off - it doesnt even go to v/mail. Text message that dont get delivered to recipients for days after i have sent them, I dont received text messages for days after they are sent. Blackberry constantly goes to GSM network, which means no internet connect and email doesnt get delivered. Phone constantly turns off the network reception and i have toi activate it again. Never had experienced any of these issuer with Optus.

Coverage totally unreliable - can be stationary in my home and get 5 bars or no coverage. Definitely worse in the past 3 months

Mobile frequently says Emergency calls only, even with all bars showing. All bars showing, yet can't make a connection, makes a connection but drops out before I can even get to leave a message, have now had two mobiles, got a new one in case the other oone was faulty, but now staisfied it is not a fault of my mobile. Now changing to a new company. Goodbye Vadafone.

no one can contacted me.

they have had my phone in service for 10 weeks, no joke! and I only had it for 3 weeks before it went it for service!!

Continuous calls dropping out, I ring back and the person still can't hear me, I hang up and ring again and everytime Im being charged for the connection, what a rip off, paying for a non service.

Get rid of that annoying Lara who answers the phone, what a chringe.

I called up to cancel my $29.99 per month 4GB Mobile Broadband plan. Reason was because I got ADLS2+ now so I no longer needed it. I did state this but also mentioned the service was slow and dropped off a lot. The guy in the cancellation team I was talking to, in his thick Indian accent, immediately offered me 3 FREE months on the 4GB plan. I accepted and told him I would be cancelling after the 3 months anyway. He said that was fine.

Go on people, call to cancel and get FREE stuff. They know they are shit and are acting the only way they know how.

I broke down on the F3 Freeway tonight. I had 3 bars service until I made a phone call and then nothing but a little cross on my Desire HD to signify no coverage. Thanks alot Vodafone. I ended up using an emergency phone thats on the side of the road. But that wasn't an easy walk with a 3 year old and a 6 month old on my own at 9pm at night!!! epic Fail!!! I transfered for the Desire HD and am regretting it!!!!

No network coverage from vodafone!!! Went into shop and staff were so rude and didn't care and all the support people on the phone can't speak English aaaaahhhhh

I have been having problems with my bills for months, i was using my phone last month and the customer care free text message to get your balance was stuffing up it wasnt giving me a proper balance, so come to get my bill they said i owed them $130 but before this i was $122 in credit on my account so they have wipped my credit and said i owe them, so once I argued with them they realised it was there mistake they have only credited me the money they over charged me and now I am on hold for over 30 minutes to speak to someone to get back 63 dollars as the next bill has come in on my 49 cap with $9 insurance.

I've been a Vodafone customer for a decade. They were excellent back then. Until 3 months ago my phone has went through call dropouts and bad reception. I can't believe what people are telling me is true, that there is serious issues with the network. I thought I was alone in this problem, but this vodafail site shows I am not. I think it's time for me to switch to Telstra since my problems are not resolved by the customer support that also dropsout. Why do you customers think Vodafone's network is failing on us?

vodafone sucks! rubbish reception, bad data connection, indian call centre which i cant understand what they are saying half the time, rubbish plans, billing is a complete mess, VODAFONE SUCKS

i live at boambee east near coffs harbour..i can't even have a conversation,as it keeps dropping out..even in the middle of coffs harbour,i can't even make a phone call.shocking

just joined vodafone before national outrage. getting bad reception, dropped calls, no internet coverage at different times of the night

After they finally got me off my contract I decided to go prepaid I must have rocks in my head, Went to the vodafone shop waiting in Line to get a pre paid sim the guy said wont be long while another sales rep just looking probably on face book staring at me, the guy walks off serving another customer that just walked in then asked me if I was ok the lady that walked in said that guy was before me the other sales rep kept looking on face book and then the other guy walked strait out the back I thought wow cool and walked strait out good customer service there wankers,ended up getting it from coles they were more helpful, Went online to try to activate the Sim, Doesn't work tried 5 times now on hold for 40mins and still counting as I am writing this I must have nothing in my head far out only got myself to blame on this one should of learnt the fist time least they changed there hold music to Spanish or something vodafone wake up to yourself I should really same the same for myself too still waiting

I have been through 3 phones on my first sim thinking it was just the phone responsible for my poor reception and sudden drop outs. I also would send text messages but would not get a reply until ages later despite full coverage. My phone would also completely ignore incoming calls! I am now on my 6th phone and 4th vodafone sim card and am still encountering the same problem. I have since joined optus. I have had problems activating my sim cards but was persistant enough to finally make my phone work. It has MUCH better coverage and I can actually use my phone for what it was intended for! Vodafone claims to have coverage for 99% of Australia, Its funny how I am always in the 1% of Australia that doesn't....

been with voda 2 years and they offered an upgrade, silly me agreed. got my new phone in mail, havent used, havent activated new sim.. changed mind due to lack of reception, poor service and long hold times.. called to canx literally when received phone (on hold for 40 mins) as assumed there was a cooling off period.. went through one dep where i explained i wanted to canx and send back phone main reason being no reception was told "well why didnt you call the network department" she then trans me through to "cancellations" where i was again on hold for about 30 mins, the rep then asked everything i had jus explained.. then said canx fee would be $1657 as there was no cooling off period

Very late voice messages and very poor coverage. Apparently even the vodafone store in rozelle sydney doesn't get reception.

Just always dissapointed , used to be happy but seems like its all going down hill. could talk for hours about it but basically , drop outs , no service , voicemail issues , text issues , lara issues - please let me speak to a human in less than 45 mins.

coverage at home (Freshwater Sydney)has failed again. It's Friday evening when I have "no service" appearing on my phone.I'd like to be able to call friends to make plans for Friday night but am just unable to do so, as this is my only form of phone (no landline).Just not good enough in this day and age Vodafone!

Bad reception .constant drop outs = frustration services not working, lengthy periods on hold 45m-to 1 hour .Staff arent clued in as for example Vodafone 1555 had me on the phone for two days to resolve email issues and it turned out that it was an Optus-Vodafone issue nothing to with phone meanwhile email worked 2 days before not working for nearly two months -it just worked for a week and they are down again.Vodafone reception is extremely apalling in my area there is only one area -spot it works in up the road so I have to drive to this spot every day.
I have lived in Peakhurst and Lugarno for 13 years and its bad and getting worse cant download either as the reception is shocking.
I have been with them since day 1 and have received no loyalty acknowledgement from them or help just bullshit after bullshit .I am certain they owe me $4000 in recalls etc

Purchased 3 dell mini 9's on a 6 gig data contract for 2 years, after constant dropouts and rubbish connections ended up dumping Vodafail.

Had to make multiple calls to their call centre and no solution was forthcoming outside of "have you tried to reboot???"

Yep absolute rubbish have no idea why anyone would actually bother with this company any more

Today i sat in Australia Square, Sydney CBD, and made ten call attempts to four different numbers. For each number I was unable to even initiate the call before it failed connection. My iphone is working fine and i had full signal. One three occasions when I successfully connected, the call dropped and i had to recall.

Over the last two weeks I've been in Lismore NSW, a major regional city which in the past had good coverage. For most of the time in Lismore and surrounds I was unable to actually connect to the network or stay connected - a significant deterioration over previous visits to the area.

New Year's Eve in Daylesford, Melbourne, and NO reception for all 3 days of being there. No chance to wish everyone a happy new year, or let people know I was alive. At home in south west Sydney, NO reception. At work in Pyrmont, NO reception. And I'm on a contract? And I'm supposed to pay for this? Totally unacceptable Vodafail.

I average 11 out of 15 calls I make dropout. The most frustrating of them was after spending 57 mins on hold to the Australian Tax Office that as soon as the customer service rep says her name the line drops out! I call back only to be on hold for another 83 mins...

In 3 days I have more than 10 phone calls cut off 5 seconds after the connection. It was really bad as some of these are work phone calls from customers, the reception goes on and off all the while. I am so regret signing up this voda plan instead of continuing with my 3.

5.5 hours total time on hold to speak to vodafone customer service in 1 week plus call dropped out twice during this time. Have to stand in corner of back garden just to get 1 bar of signal! Absolute crap service, coverage and communication. Have decided to give optus a go!

vodafone sent me a bill for around $1000 saying i've over used my data plan of 1.5 GB and have used 3GB from my phone.I've a HTC legend that came with my $49 CAP Plan. Now, i never used those data on my phone. I've got naked dsl 100GB at home, i've got internet access at work. There is no way i would used that 3GB from my phone.This is an ongoing issue since the date(nearly 4 months ago) i joined vodafone. Everymonth they keep overcharging me on my data plans. And every month call them,be on hold for hours.They keep insisting the date and time of the data usage is showing in the system.But they not willing to investigate any further, what if the system got a glitch?? i already had enough so frustrated and wish to cancel my service with them and will send the phone back.

Since before Xmas I have been having issues with Vodafone. My phone was stolen and I desperate needed one so I got myself an iPhone with them. At first it was fine 3-4 bars reception no drop outs and I could still text my friends living in the USA. Then it went downhill. 1 bar of reception. I was lucky if I got 2. More often than not I have no service. I am only just now able to text to USA again yet every 5 minutes I lose reception. I'm a full time student with no income bar the measly amount I get from Centrelink and I have no way to rid myself of them for another 16 months at least. Is it so difficult to get what you pay for these days. Definately sound like vodafail to me.

cut outs all the time

Cut outs and reception. I could be talking with normal reception then Bang! cut out.

Im leaving in 2 months to Optus or Telstra

Recently moved to Manly (Sydney Northern Beaches). It is impossible to have a call connected for longer than a few minutes. Service seems to be better around CBD (where I work). Tried calling VHA a number of times over the last few days but either dropped out or gave up after 20 minutes.
Another example of the great Australian service standard!

I have troubles since December getting reception on my mobile around the CBD. I always wonder why so suddenly Vodafone's network becomes gradually worser over time. It's either the 3 merger or it's some unforeseen UFO with the power to mass absorb RF from Vodafone network towers across Australia causing massive interference. There goes all our communications via Vodafone.

I have recently moved to Bulli. The change of address has cost me lots of money, as I cannot upload anything for the job I am supposed to be doing.
I write articles for a news organisation.

I have a question. Is there ANY coverage in the Wooonona-Bulli-Thirroul area -- at all? It has been the same since I've moved here, six weeks ago. Connection yes and no, but mainly no. Nothing has been done since I have lived here. Any hope of a miracle?

This problem is not connected to the floods, surely!

Thanks. I'm hoping for enlightenment.

Sandra Martelozzo

i am constantly having reception black outs on my network, extremely delayed text msg receipt and voicemail retrieval doesnt seem to be working. i have only had this issue for a few months and though it was the case that my phone was playing up when i saw the article in the paper and report on tv i knew it wasnt just me. my mobile is less then 12 months old and considering its one of the latest i phones figured finally it wasnt the issue. i have been with vodafone since day dot, literally 10 years. this month i was late in paying my bill by a few days , first instance in the duration of my loyalty with the company, i woke up went to check my emails and reply to a txt msg and noticed nothng was coming or going through. i went to use my phone to make a call and what do you know my phone is barred. this is ridiculous, after not receiving a payment of $100 odd dollars you go and cut my service? im trying to run a business and wasnt around a computer when the payment was due to transfer the money and the best thing you guys can do is cut my service? i think after this incident im going to cut my service with you and let all those years of loyalty go down the drain cos clearly it means jack all to you as it now does to me. loyalty , whats that vodafone asks themselves. its not a word i will be able to associate with this company in the future.

oh and another thing, i really appreciate my personal details being released and getting hacked to, its really great to know your happy to take our money but cant provide the service you promise and have done so in the past. whats going on in your telco?? trying to save a few dollars by cutting people off perhaps?

EVERYONE... I have found probably the only place in Austalia that gets reception. Admittedly the window is only for 5 mins but there is reception. Its on the corner of Bennet Road and The Great Western Hwy at Colyton and the times are from 11 am to 11.05 - 11.10am.... Thanks Vodaphone really appreciate is....

with my blackberry. Calls drop out constantly, data dropping in and out on a daily basis. everytime i call customer service (mind you takes forever to get through to a person, and they happen to be overseas and dont know what i am talking about) all they say is what area are you in? and check 'apparently' check the signal in that area. no matter how many times i say it happens all over sydney not just one specific area. then i happen to be left on hold for 15 mins, no one wants to speak to me??
same spot same time use my work phone which is optus and is crystal clear, doesnt drop out full reception.
texts delayed, blackberry messenger DELAYED. internet not reliable AT ALL. whats the point of having internet on your phone if you cannot use it??
ALSO. calling other vodafone users and saying their number is switched off,(even though when tested right next to me and apparently HAS some bars of reception) THEN TO MAKE MATTERS WORSE - trying to call voicemail and cannot get through or hear the the message clear enough... What if it were an emergency? ive had enough of Vodafone and would like to change. How did you change to another provider?

For the past 2 months, I have experienced countless issues with Vodafone and their VERY POOR customer service!
I have been waiting to receive my IPhone 4 upgrade for over a month now and am STILL yet to receive it. I received a phone call from Vodafone on 5/1/2011, stating that my phone and my siblings phone (who by the way, ordered her upgrade 2 weeks after me), would be delivered on 13/1/2011. I therefore, had someone stay home for the day to receive the handsets. Instead, ONLY my siblings phone was delivered.
When I called Vodafone to discuss this issue further the lady suggested that it was due to the QLD floods. She then went on to state that my sibling would have received her phone prior to mine as she ordered it in January 2011, whilst I ordered mine in December 2010! WHAT THE??? When I asked to speak with her supervisor, she HUNG UP ON ME!!!

I then had to make another 2 phone calls to vodafone (over 1.5hrs waiting time), and have been told something different by each customer service representative I have spoken with!

The customer service representatives could not care less about the issues that their customers are currently facing. Instead, they hung up on you, LIE and/or read out their 'apology and sorry for your inconvenience' blurb, and leave their customers to pick up the pieces!

Vodafone.......you should be ashamed of yourselves!

I have been overseas for 8 weeks and I haven't received any notice of the due payment. I just got back and my phone has been cut off without ant warning. I wet to one of the stores in Bondi and the staff referred m eto call a number ( as always). They still keep adding dollars to my account even though they are not supplying the service. This morning I have been 25 minutes on waiting to get to someone that was going to put me to a voicemail system!!! I got very upset. to top it all the coverage in Bondi is really bad. I have been complaining for months they have changed my sim card but still many times the coverage is really bad. I have been with vodafone for more than 4 years and I haven't get any compensation what so ever. VERY VERY FRUSTRATEDDDDDDDDDD

So now they are firing staff for the database leak thing when like 2 days ago they were denying it even happened?!?! what?

I have been with Vodafone for 5 years and have to complain about at least every other bill. Most recently they cut me off while overseas with no warning and are claiming I have a $1300 bill! They cut me off at $800 and since then my bill has increased another $500 without me being able to use my phone. I have called. And called. And emailed. But I can't even call 1555 from my phone as they have it barred. Before then I had drop out problems, very little reception in my house, but anyone with a different network has full coverage.
Not Happy Vodafone, not happy.

I have been with Vodafone for 5 years and have to complain about at least every other bill. Most recently they cut me off while overseas with no warning and are claiming I have a $1300 bill! They cut me off at $800 and since then my bill has increased another $500 without me being able to use my phone. I have called. And called. And emailed. But I can't even call 1555 from my phone as they have it barred. Before then I had drop out problems, very little reception in my house, but anyone with a different network has full coverage.
Not Happy Vodafone, not happy.

Here is some info on the voice behind LARA. This voice over person might be cringing I imagine ?
http://www.thatslife.com.au/article.asp?articleid=2932

I have heard the LARA voice recognition system is to be dumped for something supposedly better.....that is if Vodafone stays afloat as a company I guess....

Dropped calls and very slow internet access on iPhone 4 even when there is full service

at first i thought my iphone 3gs was just crap, but reading up on this site i know realise that voda just plain sucks.
I had dropping out calls, when people tried to call me my phone wouldn't ring and it would tell them my phone is "unavailable, off or busy" when it wasn't, I'd receive msgs 3 or 4 hours after they were sent so i'd miss out on countless social activities, I cannot load anything on safari unless i'm on wi-fi and facebook takes forever to "reload"

Something I forgot. Tried to pay my bill on email received bill, sorry cannot accept at this time please call 1555. Tried that on hold for 10 minutes, gave up and waited 3 weeks until I paid them.

I live in inner Sydney and work in North Sydney. The performance of the Vodafone data network is abysmal. You get 2Gb data allowance on my plan but is so slow that you would never get to use it. So they are chaging for product that they cannot deliver.

Am so sick of phone dropping out or when I try to call I get "Connection Error." When I receive calls they can't be answered. Mised calls, messages and texts coming through hours or days after receiving. Instead of employing people to monitor Facebook and Twitter monitor your network. If Network is so bad FIX it. Am now off plan so am looking around. Any providers better?? Would like to think so but I think they are all crap.

fuck you lara, i asked for the operator

Been with Vodafone 2 1/2 years. Last year they upgraded my plan to unlimited and said i would get the new iphone (3 months late). I kept getting random charges on my bill and took them 4 months to finally sort out and they still blamed me for getting on the wrong plan even though they promised me i was on the unlimited.

to top it off even when i have full reception my phone wont call. it drops out constantly. and the worst of it is internet. it just doesnt work, its slow, theres no point calling vodafone it takes hours to get through to an idiot in india reading prompts off the screen.

I cant wait maybe 12 months or so I can finally give them the arse and switch to a real provider!

I have been facing problems with reception. Vodphone is providing such a poor reception. First i thought it might be Iphone issue. I got that sorted out and found there is nothing wrong with phone but service provider. At home, I am sitting in my bedroom, where I get the reception now which wasn't available at the same location 10 mins ago but towers on the screen showing full reception.

this is just ridiculus. Now bloddy my bill comes $350. because of late uploading data used on Vodaphone system.

I have major concerns regarding reception and biling.

Sucked in Vodaphone.
Pardon my language, but u people deserve it.

I am a nurse who is on call, well I am suppose to be but with vodafone I have failed to receive any call from work until about 12 hours later...that is no good.. I am contracted until March 2012.. I hope I can get out of my contract.. I also hope that vodafone will contact me in regards to this... I DON'T THINK SO... they are so hopeless... worse than telstra... now that is saying something.

I have just received my bill via email and when I opened the pdf attachment it was for another customers account. Full name, address, mobile number and call records laid out in front of me. I tried ringing Vodafone and we all know where that ended up. I think I might ring the girl on the invoice and just let her know.

- Phone says I have reception, though people try and call and they can't get through
- Receive text messages hours late
- Receive SMS messages days late or not at all
- Data Coverage very slow, or doesn't work at all
- Continually drops out while I'm talking
- Goes for long periods where I can't call out
- I work from home on my internet and mobile and my work is getting seriously affected

i have GSM phone and have many many delayed sms. Had to start tracking delivery just to see if contacts had recieved. Reciept has been up to 3 days late

I hardly ever recieve text messages to tell me that i have a voice mail.
Vodafone must think i'm Psychic but its turning me psychotic.
(they are sometimes very important messages and people think i'm being rude when i dont call them back)
This is NOT good enough!!!!!!!!!!!

Hi all Vodafone has failed me in all aspect including the infamous IPHONE 4, that even worse.
I lose connectivity on the data and voice channel, the unit state your selected mobile provider is no longer available. What the hell doesd that mean ? I have never seen this on my Nokia any and all models, I used to work for Vodafail and know most of the faillings, this is a whole new range of rubbish that happening.
the the customer care staff in Bombay in Malad, (where my grandparents lived) they keep giving me the we have to do the regualr check, Reboot the phone master reset adn get a new sim card, and reset fro mhe network, all a waste of time energy and money having to go to the store back up reload and jump hopes, it would be ok if we got paid for doing this. They just have they routine directions but they dont care since they get paid to sit there and do this. if they had to compensate us by giving us $10-20 per hour they would fix the problems quick fast. ANZ bank did offer $5 if you wait more then 5 mins in line to get served and then they stopped with few weeks as they were loosing big money
Tushar

After loosing too many calls i took my Iphone to the Apple centre who informed me that i had 37% of call droped. They tested the phone and found it to be ok. I bought a prepaid sim from another Telco. I then went back to Apple and they Call drops fell to only 11% ... I have now registered with law suit to get out of my contract.

After a 90min wait the numskulls at Voda provisioned my blackberry for consumer use , even though I stated the blackberry was an enterprise unit working thru the BES. The second call was over 120 min dropped out and i called agian , waited 67min before call droped. my third call lasted 73min. In fact while on hold the third time i drove to the nearest store and used thier land line while waiting on my mobile. The phone droped out and the land line continued i finlly spoke to the guy in india and agian they failed to provide the right config. Finally after another 120 min wait i got thru and got the right config ...

This is my Vodafone story...

I received a call from Vodafone('s computer) 2 days ago saying that 2 months of bills were overdue and they would cut me off next week if i didn't pay them. Fair enough. So i logged in to my email to see my bills, but they had not sent either of them to me. They did however send me an email that said my bills were overdue. In this email there was a link to view my bills. I clicked on the link but, of course, that just lead to an error saying they were unable to open that bill.

So, I tried logging into my MyVodafone account online. Not ever really using this before I did not know my password so I answered the secret question instead, which was my father middle name. They told me the answer to the question was wrong 3 times before they locked me out for 24hours. I know my fathers middle name.

I decided to try and call them instead, but found that even though they had told me only a few hours earlier that my service would not be cut until at least next week, they had cut my service.

I walked into a Vodafone store yesterday and asked the sales rep to bring up my bills for me. After looking at the overdue bills, I decided it was fair enough to just pay the money.

On my way home from work (before I was able to pay the bills) my phone was reconnected and a million messages came through, one from Vodafone. The message told me that for the current month (not the overdue ones) I owed almost $100 over my cap for services that the cap does not cover. I am 100% sure that I did not use any such services.

I went home and called them again from my recently usable mobile phone. After dialing 3 times to 3 different Vodafone customer service numbers which all quite literally hung up on me every time I tried to get through to a customer service representative, I was finally put on hold the forth time.

After over an hour on hold, someone finally answered. To compensate for their shitty service, he is (apparently) giving me $20 off my next phone bill - which may I add, does still not even nearly equal the amount of money they are trying to overcharge me for for my current bill.

He put me through to the billing service to assist me with my issues and told me there will be a 7-10 minute wait on hold. 2 hours later, some one finally picked up. He said that Vodafone cant even view my bills and that they have to investigate which will take up to 5 business days, however they assured me that my service would not be cut before that time and he would personally call me on the 21st of January.

Today my service was cut again...

We have terrible signal at home. The only place we can get a signal is at the end of the driveway. Fat load of good that does if its raining. In the House or in the back yard, virtually nothing. Definately not good enough to call with. This doesnt happen with other carriers. Other problem is I had to go over seas for work, asked what the call rates were, then when the bill came at the end of the month the rate was almost double what i had been told. called Vodafone "customer service" and said that thats what rates were and had to pay the bill. They also called my wife 10 days into my trip (i was uncontactable for big parts of the trip)and said the system had picked up on an unusually large increase in spending on the account and had to pay at least half or they would cut the service. I had rung them though before i left to inform them of the international usage. i have been with Vodafone for a bit over ten years and its the only company i can think of that as technology gets better, the product and service gets worse

We'll ain't i the stupid one, i've been caught out with a double whammy. I have a vodafail phone and use the vodafail service. The phone just doesn't ring 85% of the time and nor does it divert to the message bank. Mind you I have been on the phone to them several times now about the message bank & reception issues but they keep failing me due to ????? They can't seem to tell me. I am a per-paid customer and I believe that because of that they feel quite comfortable providing me with a lower standard of the service. I have spoken to them personally about it on a few occasions. The care factor from them is NIL! I'm on the hunt for a new phone & new provider as i write the trouble is are any of them better?

I have been trying all day and have had little to no mobile Internet access on EITHER my mobile phone OR my prepaid broadband. Hopefully it will be working tomorrow...we can only hope as it seems no one in vodafone knows what they are doing. I would hate to think if I or anyone needed to access the Internet in an emergency....

got told my fone n service is under invegtigation for 72 hours....72 hour is up...no proper feedback on the invesgitation....but the offered 3 month wo waiver my bill for th next 3 months.....is there garantee service will get better? Then wheni calle dup again they have told me to wait till thr 15th and 16th thats when i wud be getting my response...........why does vodafone feel the need to lie to tehre customers....why couldnt they tell me that in the first place

Poor coverage, poor reception, lack on english when speaking to customer service rep.
On hold for upto 60 minutes WITHOUT FAIL.

was on hold for an hour today and got transferred 3 times to 3 different people where I had to re-explain my problem each time.

Phone has no reception when required. I am concerned both from my own business point of view as well as the fact that I'm pregnant and worried that should I need to use my phone in case of an emergency, there will be no reception available to make calls. Additionally, when on a call, the call would just be dropped and I am unable to call as there is no reception available. This should not happen as frequently as it has been happening!

In Thursday 13 january edition of Sydney Telegraph, Vodafone has taken out a full page colour ad to promote the Iphone4 on Vodafone Infinity plans.
In the tiniest print at the bottom it says, amongst other things "Service subject to device capabilities,network limitations and customer location."
I am gobsmacked that they can sell a phone product knowing full well it will be useless in many instances. Fail,Vodafone,fail fail,epic fail, I hope the wind is taken out of your sails soon.

is 3G real?

i want this company to cave in.

i seriously hate vodafone right now.

The data services hardly work, the phone cuts out in between a call and the customer service is horrible and extremely rude.

I am on an unlimited 79 cap- All my bills are direct debited monthly to suit my work payments.. I recieved this months bill and it was $195.00!!! So slightly irate when i got home i jumped online and checked out there site, where you can log in and check out your details etc, after taking 10 minutes to load, i see they have charged me for two months! Even though my banking details are Correct. Annoyed now i decide to sleep on it and calm down and resolve the issue when I am in a have decent mood. I have found a bank statement to prove there was a payment taken out and now after two phone calls and a fax later, so far, i am still waiting to see what the issue is, and why they hadn't recieved my regular monthly payment.

I am sick & tired of all the clack spots in Narrabeen, Frenchs Forest, Roseville, Eastern Valley Way Chatswood...pretty much 75% of my trip from Sydneys Northern Beaches to the city. I am loathed to pay my monthly plan when I am constantly redialling numbers which have dropped out & having to take my battery out of my Blackberry to reboot my handset.
It is wrong so wrong!!

I am a doctor and need to be connected to the mobile for providing on call services to critical patients . I also need to be in touch with my fellow clinicans . I find it difficult to get reception at the John Hunter Hospital , Mater Hospital and Maitland Hospital.
I get late SMS messages too. I hope this website allows Vodafone to look into the matter and help us.

Seriously does the entire call centre just sit on here all day writing nasty comments to peoples problems? Sure seems like it, how about u get off the internet and go answer that phone thats been ringing for the last hour?!!

I have been a Vodafone customer for over 10 years now and have a complaint about their customer service. I now no longer call them for reasons that I am sure you are all aware of.

The reason I have posted here however is to advise that they went through a period of calling me to 'see how things are going'....So I took these opportunities (about 2 over 2 years) to actually tell them. After I told them of my experiences it would be taken as a personal attack and I would then have to explain that this is not personal but I am simply responding to her request for feedback. To me, it seemed that Vodafone were not training their employees to deal with such complaints. I don't blame the call centre staff as I think that is a had job....but it's a job nonetheless and should be undertaken in a professional manner.

constant messages informing me that the network has dropped out - very very very slow - 'dongle' only of use when on wifi - the vodafone network is disastrously slow

At end of billing cycle there was a random $40 amount owing which suddenly increased to $50 overnight, during my sleep...

Dodgy bill. Totals billed do not add up.