I was told to use 2g as well. I dont want to use 2g if I'm paying for 3g .... I WANT THE SERVICE I SIGNED UP FOR!!

I've been with Vodafone for a few years now and the reception has never been great in my area, but a guy at my local store told me that the reception is much better on the 2G network. I have a new iPhone now (after upgrading from the 2nd Gen one) and still works fine on 2G. I don't care about not having 3G, because everything still works on the iPhone fine, internet is slower but still okay. So just a tip for anyone experiencing coverage problems, try 2G for a while. If/once Voda fixes their 3G issues, you can switch back, but until then 2g is fine.

my mobile internet usb stick is a disaster, vodacrims even sent a usb dock to boost the signal ( which defeats the purpose of having mobile internet).
Well the booster dock is as useless as the internet service vodafone claimed they could provide.
This is fraud!

I called Vodafail yesterday to register my complaint with them, same problems as everyone else. After all the media on TV and the internet about Vodafails problems they tried to tell me it was my phone. So they got me to reset my phone while I was on the phone to them and offcourse the call was then disconnected due to the reset. I thought they might call me back since they had my number, I was wrong, no call back. I was not going to call them back and wait again on hold. I was thinking that this is how they are dealing with most of the complaints, blame the phone, get the customer to reset, then the customer is gone as the call drops out due to the reset. I only joined Vodafail as the sponsors my favourite V8 Super Car team, NEVER AGAIN will I resign with them.

Frequently I receive text messages hours later or even the following day - I have lost count of the number of times that has happened!

I travel by train from Hawkesbury River to Sydney four days a week and I cannot have a conversation during that trip without it dropping out 3 or 4 times. I am not talking about tunnels here - I am talking about the main line via Hornsby, Epping, Eastwood and Strathfield! Frequently there is no internet access for the whole 60 minutes - sooo frustrating! Just before Christmas everyone with a Vodafone acount in the office in Surry Hills, right next to Central railway station, had no reception ALL day!

I have an iphone 4. If I put any type of case on it, I have ZERO reception most of the time. So if I want reception, I have to use it without a case... I have already dropped the phone once- of course without the case, and the back broke costing me $80 to repair. I'm sure I'll drop it again, and since I have to use it without the case I'll have to pay to get it repaired again.
It's a lose/lose situation: no reception, or risk dropping it and breaking it and paying for the repairs.

Lots of call drop outs and bad reception. And still paying the same as if I was getting a good service. Wouldn't be so bad if I was.

it takes ages to recieve MMS's

Constant dropped calls, no reception in home, on the train, on the highway, or even in Sydney CBD. Now the internet baddies have my personal information. Well done Vodafone.

there nothing but trouble with my bills and staff telling me lies since they join up with the 3 net work they were bad but never as bad as they are now try and ring them takes hours and everytime i ask about roaning they say sorry you are just out side our area dosent matter where you are get the same story all the they must teach there staff how to lie need a big kick up the bum

overcharged bill

my boyfriend and i have been experiencing extremely frustrating problems with vodafone for many weeks now. some of these include; bad reception, dropping out while mid conversation, delayed text messages and when they come through they all come at once, speaking to someone in india when the problem is in Australia is very frustrating ( language barrier), "technical difficulties" when trying to call customer care and when trying to pay a bill (then they cut my phone of!), no internet connection. this company provides no service at all, we are very unhappy and will be contacting the telecommunications ombudsmen.

I have the HTC and it turns off every 5 minutes. Very poor reception, only get 3G coverage possibly 1% of the time

7 months with no statements and not able to view online, kept getting told i can view my statements online(Couldn't view them due to there system error) or by calling a number for my balance ,i needed the statements to be reimbursed by work so balance kept getting bigger , worked out payment plan , but they repeatably disconnected my phones/internet without warning. Under contract so in the end i just stopped paying and got prepaid , still haven't been contacted by them. Also spent hours on hold or repeating the same shit to different people then getting the "we will have to transfer you to another department" after being on hold for 40mins then being on hold for another 40mins only to be told the same shit! I could go on for hours!

constant "no service"
delayed text sent from my phone to other people
delayed voicemail received
extremely poor reception
fail company all round.

I've called up 1555 about seven times tonight, waited on hold, then it's hung up on me. Can't get over how useless their service is.

I've been a vodafone contract customer for about 5 years now. They offer great deals on new phones and really good contracts. There have definitely been some reception problems and I need to find out more about this breach of access to confidential customer information. The way I understand it VF has been allowing its contractors unlimitted access to all our customer records via an online portal. The details of this sound like a real worry. I'm yet to decide how upset about this I am and whether or not to join the class action. Having said that I must say I really like Vodafone, my experience with them has always exemplified superior customer service with any bill disputes being resolved quickly with either a refund or an offer to meet me half way. this generosity of spirit goes a long way. I can't help but worry that we will lose this if we throw them under the truck. My experiences as a Telstra and Optus were awful and I have to say I appreciate the best of a bad bunch.

Couldnt load facebook anymore, it stopped working a few months ago, but could still load other sites, went in store to complain and they said it was my sim, well ive had this new sim a week and still cant load facebook!!! now it takes a million years to even load google or hotmail. ughhhh so frustrated.
also cant get reception anywhere except my house, BUT even though it says full reception here the calls are still constantly dropping out.
also i get delayed voicemails and when people text me sometimes i get the same text about 3 times i a row. its happened alot lately.
they have changed my My vodafone password without telling me so now i cant log on there
get texts saying i have a voicemail when my phone was sitting next to me and never rang

I've been getting txts and voice-mails up to two days late - way too late to be of any relevance!

Coverage is lousy - I work right next door to the Olympic stadium in newington where u would expect good coverage but I can't use my mobile there as it hovers between 0-1 bar. The Internet at home drops out all the time on my iPhone and is painfully slow. Vodafone used to be good - ive been with them since 1998 but over the past year the standard has dropped dramatically. Because I have to keep reloading pages on my iPhone due to drop outs I was 250mb over my allowance and copped a $130 charge! Very expensive mb!!!

Since they joined with 3 Network my service has gone from 4-5 bars to nil, I can't even make or receive a phone call, so what is the point of offering all these calls for a certain plan if you can't make a call. Have sent a complaint to vodafone and have not heard from them

Even if every post was a single new complaint about Voda say 11000 posts divide that into say 4000000 customers (theres more than that) and then say times in by 10 cos for every 1 that bothers etc...you get 2.75% of customers complaining including ones that haven't with very generous maths! Simple maths proves that the problem is affecting way less people then this site would make it appear. Talk about blowing things out of proportion. Soon things will be better for you 3% rest assured...

just read this on facebook
"1.42pm: Sky News reports the Vodafone office in Brisbane is under water. Customers on the network might have problems using their phones"

Absolutely no reception from around Tweed Heads to Coffs Harbour (driving trip) emergency calls only. what a joke.

It used to be really good service, free phones for long term customers but now its no communiation, drop outs, network not available. The final straw is the privacy issue. tomorrow I am going looking for a new provider. If everyone sues then the company will cease to exist.

Reports are filtering in that Queenslanders in peril under the current flood disaster have not been able to call for help due to Vodafone network failures. This is a tragedy beyond words.....Vodafone execs should hang their heads in shame!

I live just 30 kilometres from the Nation's Capital in a rural area. My coverage is ordinary at best and I continually lose calls between my home and the city, as there are several 'black spots' on the way. I have been a Vodafone customer for some years now, but if I wasn't contracted to them until May 2012 I would leave like a shot. Unless things improve dramatically by the end of my contract, I'm 'outta here' (unless a class action somehow gives me a way out BEFORE then).

not only do i hate speaking to someone who barely speaks english and sounds like a robot reading from a script, my favourite would have to be recieving my bill with international calls of zero to 3 secs and getting sharged 2-3 dollars which add up in the end to a significant account. i understand you get charged by the minuter but zero seconds .....wtf!!!!

Am currrently on the phone trying to get through after being told to redial multiple times!

Have had issues with Vodafone for over 2 years. My blackberry curve was playing up, which took forever for them to acknowledged was faulty and I was getting charged ridiculous amounts for multiple messages being sent and vodafone's particularly laggy balance updater. I.e. It would tell me I had $200 of credit on my $49 cap plan when i had far less or it "couldn't provide a balance at this time". This would lead to my account going over, how can i manage my account if they can't tell me how much i got to spend? What? Spend less so they can have more of my money for less work? How many telco providers can't even provide you a normal account balance? I understand that it's not live, but be at least 1-2 days up to date.

Lara....oh Lara...How i wish you could actually understand a word i say. I've tried in futile to get Voda to fix issues, but this is just plain useless when you can't even get from point A to point B. I personally believe it is designed to just stall customers so they don't need to hire as many customer service operators on the other end in India.

Lastly, I for the love of god was reluctant to sign up, but have just signed up to Vodafone in December as my partner was also on the network (free calls voda to voda). First off, network signal has been shotty to say the least. I get calls that are patchy and I am on a new phone. My new blackberry torch 9800 (yes it's only just come out) sometimes losses reception and even rejects my sim. WTF? Yes Vodafone sucks and now i am stuck with them for another 24 months. Why can't you just work?

As i finish writing this...guess what? I'm stil waiting for a voda rep to answer my call...30 minutes in. Oh did i forget to mention that they are sending multiple bills for 2 different accounts? Which was what my call was regarding... And here comes the patchy reception from their own call center!

Voda I hope you get sued for every cent you've cost us loyal customers.

This is like my 7th attempt to get in contact with customer care.. each calls took around 30 - 45 mins to wait.. and at the end.. either automated message re: error, or straight to hang up or ring ring with no one answer.. what a *****ng joke! Voda you disgust me!!!

ZERO RECEPTION!! = I have always been with Vodafone and used to recommend others to join... THOSE DAYS ARE OVER!!! Now will be making my mission to let everyone know never to join VODAFAIL!! I imagine they wont have enough people joining once word gets out from all the angry customers...

How do I get out of this stinking useless contract please???

Vodafone service is absolute s**t, given by telephone operators in that cannot understand you and cannot speak English!!!!

Issue 1: Poor customer service? Maybe not super poor, but less than ideal for sure.
Once my previous contract ended just midway through last year, I bought myself a handset from online (a Nexus One shipped from the States) and changed myself to a Sim-only cap which included 3G data allowance.
3G didn't work. The Vodafone dealer/reseller told me I needed a new sim (er... ok) so I go to the official brand store and wait in line forever (at least the chick who served me was polite enough) and I told them my problem and that I was told to get a new sim. No questions, suggestions, second opinions, just an "ah, ok" response and they gave me a new sim. Still no 3G. I thought my phone was faulty, but then I swapped sims with a friend with the same phone and that magically worked (although my sim f**ked his phone up momentarily). So I succumb to calling the call centre where the very helpful individual on the other end of the line informed me that data wasn't enabled on my account. They helped switch it on for me but they couldn't answer why it was disabled in the first place, despite my probing and cajoling. Although what I -really- enjoy is the fact that the staff in-store couldn't even take the initiative to solve the problem properly by checking my account options to see whether data was enabled in the first place.

Issue #2: Reception issues
I've had audio quality issues in the past (others not being able to hear me) and chalked it up to my handset (an original 1st gen iPhone). I changed my phone and plan, but since moving to my new place I've noticed a brand new set of reception issues. Nowadays, my phone calls often consist of the other person's voice cutting in and out such that I can't even follow what words they're saying, let alone piecing together a sentence, and eventually the call just drops out. The other person can hear everything I say, I just can't seem to hear them. In my unit this seems to happen 99.99% of the time. I play the walk-around-the-unit-repeating-"hello? hello? are you there?" game until I find a spot where I can start to hear them. It's not my handset, because it doesn't happen everywhere in the world/Sydney. It's not my unit, because everyone else who passes through my unit (including my housemates) are fine. I have to admit I was in denial at first, but now I'm pretty sure I'm a victim of sh*t poor service.
My family's mobile plans are all through the one Vodafone account which I manage. I can only hope that they aren't experiencing the same issues as I am because I loathe to think that our family is funding this freaking circus freak show that is Vodafone AU.

Issue #3: Security breach
Seriously. WTF. How stupid can you freaking be? Any and all breaches should be traceable because every single staff member should have a unique friggen login ID (amongst other authentication protocols). And high-turnover/low-level staffers should have the most limited access to personal information possible (if a mere dealer is responsible for such a serious breach, then it is most -definitely- the fault of Vodafone AU and its poor business/IT practices).
If there are indeed instances of "communal" login IDs in place at Vodafone branches/resellers/whatever, I don't see how changing the passwords every 24hrs is helping to track/isolate an offending employee/dealer who is using a login that is also used by n individuals (where n is > 1).

Issue #4: Lara
I hate automated phone menus which ask for verbal responses/cues. But my goodness, Lara is the ONLY one who makes me swear like a sailor within 20 seconds every freaking time I call. I feel very sorry for the individual behind Lara's voice. I just know that if I heard her on the street I'd instantly think of Lara and be like "F*ck f*ckity f*ck aarrrggghhhh!" and want to punch her in the face.

On Dec23rd 2010, I was on holiday in Northern Rivers area and went to use my laptop. What did I find, No signal at all. Rang Vodafone who told me I had used my allocation for that month. I told then I was on a rollover plan. I was told this when I signed up at there upstairs Vodafone shop at Kotara Fair shopping centre. (Newcastle NSW) I was informed by operator that the rollover was only for pre paid, not post paid (Plan).NOT WHAT I WAS TOLD AT SHOP.
After repeated calls to Vodafone, I then rang a phone number for a Vodafone shop at Kotara Fair, and put through to manager. He told me the upstairs shop was found to be using dodgy practices and had been closed down. I then rang Vodafone again and imagine my surprise when operator told me that I was reconnected and 2 months free service. I agreed to this. Later on, I was thinking that the operator was very quick to tell me I was reconnected and free 2 months. Can only deduct that it was put on my file for if I rang again. Any offers are usually made by a supervisor or above. Not the operator. Very Strange.????

Calling at 17:05 on 11 Jan 2011

Dial 1555
in a few words...

I mention "complaint"

requests my four digit pin

I enter my 4 digit pin.

system complains there's a technical problem and simply hangs up.

USELESS!

Calling them at 17:12 on 11 Jan 2011
I call the call centre on 1555 and each time I get to the selection it merely hangs up.

Hello. Hellllooooooooo!

Can't make or recieve calls to my phone, no 3G data works but for some strange reason SMS works just fine. Have 3 bars of 3G coverage and restarted my phone more times than I care to think about. 4-5 days to resolve apparently. Other than that, coverage is crap, 3G speed is woeful if not on HSPDA.

I complained calls often dropout
when they called back they decided that they needed to call my landline for better reception
Still awaiting that call.
In the meantime their mobile call dropped out!

I couldn't make or receive any phone calls all through the morning and afternoon last week! (A few days after new years)

The signal is ALWAYS low, internet browsing is always excruciatingly slow as well. I can't stand this network anymore. Any ideas if we can make complaints and pull out since they're not holding up their end of the deal? (without the cancellation fees!) Why on earth am I paying for a service I'm not even getting???

Ever since combining with "3" I have experienced a number of drop outs in call yet i am only 20 kilometres from the centre of Sydney, the largest city in the country with a population of 4 million people. The F3 freeway is also a "dead zone" for Vodafone it is ridiculous, yet Telstra has full service all over the city. Very frustrating

Laptop keeps telling me, very poor signal in Toronto NSW (Home town) and Ballina NSW (While on holiday there over xmas)..
All I got from vodafone was put on hold for 28mins, then machine told me to call back later. VERY POOR.

Calls going to voicemail directly even though I have full reception. Also I have turned off Voicemail about 5 times and it just still keeps sending messages to voicemail. What the hell is going wrong at Vodafone? It even makes Optus looks good (if I can use that as benchmark)

I am in the fortunate position of not having been a Vodafone customer for several years. I ran away when I had to speak to Lara. I cannot imagine a more infuriating, frustrating and futile waste of people's time than this absolutely pathetic IVR system. Just thinking about it makes me wonder at the insanity of this decision - honestly how much money did they think they were going to save? THey've lost thousands over the past 3 years by not having me as a customer and I'm sure there are many more out there. With the telco I'm with now (3), when I phone the call centre I speak to a human. Yes a real, live human. Yes I know they are in India somewhere but honestly I don't care, at least they speak to me like a human, can listen and adapt the conversation and actually solve my problem and answer my question not like some stupid robot. I SWEAR THAT IF THREE START USING LARA THEY WILL LOSE ME IMMEDIATELY AS A CUSTOMER. Just letting y'all know. Hopefully there is someone out there in telco land who is hearing this.

i have an iphone. just checked the supposed service coverage for my region, and vodafone's site reckons that i have 3g connection constantly.
explain then why every two seconds my coverage is dropping out and i'm being told my network's been lost?!

I was Vodafone prepaid customer for more than 2.5 yrs until I switched to Postpaid plan. The day I recharged my Vodafone for $79 I signed up for the plan, I was not informed by Vodafone dealer at Warringah mall that my $79 credit would vanish if I move to plan and I wrote an email to Vodafone and I have not heard back (nothing new here).

After ordering an iPhone 4 from vodafone, there were hundreds of screw ups - their end - with couriers, shipping and bills. For some odd reason, 3 weeks after I had received the initial iPhone, I was sent another one. I've given this to my brother as I had no use for it. When he tried connecting it in store, they claimed he had stolen the phone as the sim card was registered to someone else... a bit rich, considering he'd opened the iPhone box in store with the salespeople looking. Has this - the sim card shipped being registered to another person - happened to anyone else before?

I try to get free access free facebook through my prepaid plan- they say (prepaid dpt.) "yeah you can, contact tech support" tech support say "I have no idea what you are talking about, contact prepaid"
and i go on and on and on

Goodluck finding reception and if you do, good luck keep hold of it. Continously drops out during calls, especially important ones (like they know that there important and drop out on purpose FFS). If lets say the previous remark does happen to you and you decide to call vodafone thats just plain LOL. Plain and simple.

I have such poor reception that if I don't stay in the one spot when on the phone the call drops out and often it takes quite a while to even get one or two bars of reception. In one place I lived, I actually had to go for a walk because I had no reception at all. I thought it was just me, this website proves me wrong! I need to look for an alternative.

Every day I try to access the net and every day it's as slow as my Gran. Is this a government plot to stop terrorists from using hand held wap enabled phones cos Jack Bauer would never access anything in Sydney, it's hard enough to make a damn call!!!!

very marginal reception in Culburra Beach, NSW. Called Vodafone and advised that reception "should" be good there. I have a tri band phone that can pick up 3G, GPRS, etc but still drops out or has no coverage in my street.

Very poor coverage, email accessible accounts from the phone all had passwords removed, date and time were reset 4 days and roughly 4 hours ahead of real time on Jan 3rd 2011, as of today email contact from vodafone.au is 'not currently available'
cheers
greg brown

Veryt poor covereage, email accessable accounts from the fone all had passwords removed, date and time were reset 4 days and roughly 4 hours ahead of real time on Jan 3rd 2011, as of today email contact from vodafone.au is 'not currently avaiable'
cheers
greg brown

I recently called customer service from the airport to double check my international roaming was on before going overseas.. the man who answered the phone could hardly speak any english but the words "call back in 24 hours me no english"..i couldnt believe what i was hearing.. i was calling vodafone customer service.

I hung up and called back again to get another man who could speak a little more english then the last guy.. he checked all and and said it was on..as I has expected it to be on..

Once arriving overseas I had no coverage at all.. thus not being able to have regular contact with my kids or for any emergencies..
On arrival back into Australia I went to the vodafone store and asked why this happened.. they check and said she global roaming is and has always been on, we can texplain why it didnt work best to call custmoer service...hmm

I called customer service and the lady said " i dont know why you should have called us when you were overseas from your phone" ??? yeah right..

Very very disappointing.

I just check wikipedia and the profile for Nigel Dew (Vodafone Australia CEO) has been taken down. Hmmmmm. I wonder why that is?

Also, just heard that Vodafone's transmission centre has been flooded in QLD.

after having been given the run around by their so called customer service for over an hour, the last person i spoke to suggested that perhaps i should purchase a pre-paid sim from telstra or optus to use and have my calls diverted to that number until they can sort out my network issues!

seriously...this is pathetic!

OMG Don't post Brisbane Network outages in here. Jeez. Any flood/underwater jokes are also in bad taste. People have died. You should be ashamed.

bad reception ALWAYS, delayed voicemail, delayed texts, the frequent "no service"...GRRRR!

service keeps dropping out, can get onto customer care this is a work phone I am loosing business?????

I live in Sydney metro.There are no many blind spots around north ryde and lane. If i stand at the corner of lane cover rd and wicks rd there is ZERO recepton. if I am on a call and drive through this corner .. I call drops out.

Also the data speed is terrible. I have4 GB allowance and when i start downloading stuff form HTTP sites, Vodafone either blocks or slows my down so the download fails.

sometimes I have to call the same number 10 times to get a connection otherwise I can get connection error.

I have been with vodafone fone for 14 years now ..maybe its time to move on

My girlfriend and I subscribed to the $49 dollar mobile internet service. It worked perfectly, but after a month, slowed to dial up pace, if not slower. the connection was always poor. after 2 weeks, we called vodafone to be told it was a problem with the towers, 2 weeks later we were told it was fixed, 2 weeks later our internet still didn't work, 2 weeks later, we asked for a refund. a refund? thats out of the question for vodafone isn't it. 3 months free internet was their solution, a solution which even the simplest minded person would see the problem in. why would I want free internet that does't work in the first place! ive since switched to a different internet provider and 3 months after the original problem began, it still hasn't been fixed.

VodaFail

November 2010 . . massive phone bill $800 when all other months have been capped at $79 . . I asked how this happened and they said its because i switched to an 'iphone' - even though i was on a datacap with my old nokia N97 so go FIGURE. . .I wrote a letter requesting 'further particulars' on that particular month because i refuse to pay it . .. 13 months later. .. i'm still waiting.

Phone signal droops out, bugger all signal . . i can go 14 hours with my brand new iphone sill searching for a signal . . I HATE YOU VODAPHONE! i'm bailing to a new carrier. YOU SUCK! How dare you charge for a service you simply don't deliver.

For nearly 6 weeks we have no reception in our home any more?????????? has worked for the past four years!!!!!!!!!!!!!! called to complain but call drops out !!!!!!!! why no reception all of a sudden???? melrose Park post code 2114

I travel a lot and can't get vodafone signals at Wellington, Bourke, Walgett, Crookwell, Brewarrina - always need to purchase a pre-paid with another provider to remain in contact with work and famaily when travelling in these places

I live at wentworth falls NSW, despite a a new tower being placed in shopping centre, still can't get more than 1 bar signal, if that - would love to be able to use mobile phone at our house - also can't access 3g - yet go up to shopping centre or Katoomba and max bars and 3G - also have a pocket wi-fi which is next to useless at our house

I cancelled an iphone plan and was let out with no trouble due to lack of reception. However, they required me to return the phone to them using the express post parcel bag provided, which was fine. Except that the bag didn't come. about a week later, I had to call to chase this up, apparently the bag was never sent, so they said they would mail a new one that afternoon, I checked they had the correct address, which they did and everything seemed fine. However, I then started receiving bills from vodafone trying to charge me for the iphone handset that I was meant to be returning to the value of almost $1900. I called them back. This time I was told not to pay the bill and that a bag would be express posted to me. This went on for over 3 months. THREE MONTHS! to the point where it has affected my credit rating and I had letters from debt collectors trying to get the $1900 from me. I called vodafone several times during this period, and was told repeatedly to wait for the bag they were once again going to send out. I asked if I could pay to send the bag myself, they said no. I asked if I could return the phone to a retail vodafone store, they said no. I didn't want the iphone, I wasn't using the iphone, yet they were still trying to charge me while they were the ones delaying sending me the bag to return the phone.
I ended up calling the ombudsmun.
Eventually the bag arrived, I returned the phone, yet I was still being harrassed by vodafone and a debt collector because vodafone had failed to put a note on the account.
The service I received was absolutely terrible, and I now have a tarnished credit history due to their negligence. I will never ever be dealing with vodafone again and am encouraging all my friends to leave vodafone also.
VERY UNIMPRESSED!

CANNOT ACCESS MY VODAFONE. CALLED TO RESET PASSWORD AS PASSWORD RESET DOESNT WORK ONLINE! THEY TEXT PASSWORD THAT DOESNT WORK THEN TELL YOU TO TRY IN 20 MINS TO GET YOU OFF THE PHONE OR CALL BACK AND WAIT ANOTHER HOUR!!!!!!

HOLD TIME RIDICULOUS MORE THAN 35 MINUTES!!!!!!!!!!!!!

I have absolutely no reception right now! I'm in the Sydney metropolitan area, and have been down for an hour. I've tried turning my phone on and off but no change.

So FRUSTRATING VODAFONE!! I USE MY PHONE FOR WORK AND THIS IS RUINING A WORK DAY!

NO SERVICE TURNED PHONE ON AND OFF STILL CANNOT GET SERVICE HAD TO CALL VODAFONE FROM LANDLINE ONLY TO WAIT ENDLESSLY ON HOLD!!!!!!!!!

Stayed with Voda to start another 24 month contract had to payout plan!!!! furious. Disputed the charge too bad you are ona cheaper plan now so you can say you havent lost anything!

Call through and select menu oiptions then voice over that Call failed Technical problem!!!!!! please call back

Tried 3 times to contact via Lara (no good). If you want to get through quickly ring the head office number 02 9415 7000 and ask for the operator when prompted, tell her you can't get through and she will connect you directly.You still go to India but the call gets answered straight away. Good Luck

I have been with Vodafone for over 4 years and in the past 6 months I have been disgusted with the level of customer service. Ques on hold of up to 1 hour and when I do finally speak to someone they can offer me no help, that is if they can speak English. The stores are not much better, advising I am the only one with these problems...any of these sound familiar:

No Coverage
Calls Drop Out repeatedly
Poor Battery Life, I have to charge my at least twice a day
Text and Voice Message delays, sometimes I don't even receive them

I am at a loss as to what to do, no one seems to be able to help me and I am locked into a contract for the next 18 months!

Calls will not go through, messages delayed by up to 4 days, internet connection on the phone is slow and very useless, when receiving calls, the call instantly drop out and most of all poor network coverage.

As for the Vodafone staff, they are not much at all.

I made the mistake of movng to Vodafail prepaid in April last year, when i bought my iPhone outright.
I have HOPELESS reception, EVEN in Sydney City! I have countless number of times come and gone from work, i live on the Illawarra Line, with "NO SERVICE".
I ALSO have call drop outs, and the Internet????? O.M.G!!!! What Internet??????
Almost worse than the calling reception!
My friends keep telling me to just port my number, i can't tell you how CLOSE i am.
Just as well i'm on prepaid, and this is a very good option.
God forbid i am never in an emergency, and desparately need to contact family.

on the phone to vodafone for the last hour to cancel my contract and guess what half way through my call dropped out! MY POINT EXACTLY! NOW I HAVE TO RING UP AGAIN!

Vodafone opened someone elses IPhone 4 contract under my details and the billing details were all coming to me. It took 3 months of my time numerous stat dec's by me to clear my name yet i still have the account details and all the other persons call history in my account ....your hopeless Vodafone

Trying to sort out incorrect bill and every time i try you have to wait for over 60 minutes get frustrated and hang up!

I wanted to cancel my contract as i run a business and with my internet and calls always dropping out especially when i'm on the road this is the response i GET!



Thank you for your email.

I recommend that you contact our specialist Prepaid Data Support team in regards to the issue you are experiencing.

They can be contacted from a landline on 1300 500 222 between 8 am - 8 pm, 7 days a week.

I regret I am unable to assist with troubleshooting data issues via this medium.

Kind regards,

Rachel
Correspondence Team



Prepaid Data Support team! What do they have to do with cancelling my contract! Unbelieveable

Not much

There is one thing that Vodafone is good at. Texting me to let me know my $90 bill is due and texting me to remind me to pay my bill.

I get these texts just days after having multiple call drop outs, and literally no service in Strathfield one afternoon and having to go pay to use a PAY PHONE, having multiple texts being charged and never received by my friends over a 4 month period, me never receiving my friends texts, not having any reception the entire time I was in the Hunter Valley on a holiday.

As of today I am now using Optus but I am hoping they would be kind enough to waive the last bill since I was rarely -and at times- never receiving their service so what the heck am I actually paying for?

I have wireless broadband and it is so unpredictable - when it will work and when it won't i.e. half the time the Internet doesn't work so I have to use an Internet cafe to use the Internet to complete my assignments. I am paying full price for the service, so why do I have to go and pay extra to use another service? It is outrageous and the reason why I choose vodafone at the time was because it was a large company with a high coverage rate. And sometimes when the internet does work, it is extremely slow - leaving me to wait for ages for it to upload one page. I have been trying to contact customer care various times and they have a large wait so they said they can call me back in half an hour. When they did call me back in half an hour, I had to wait again - so I hung up as I was busy. I also have a contract with vodafone for mobile and there isn't very good reception most of the times and sometimes embarrasingly my phone cuts of in the middle of conversations. I have been very unhappy for a while.

My contract was up in June 2008, and in May 2008 I was moving to London for a year.

Prior to leaving, I called and confirmed that I would obviously NOT be continuing my contract, and requested I pay it out then as I wouldn't be using my phone for the last month of the contract.

The agent was friendly, and said she'd arranged that for me. Stupidly, I took the call centre agent at her word, and only discovered 18 months later that there was actually one more payment that the agent failed to tell me about.

Not being in the country, the payment was referred to a collection agency, and a black mark was put on my credit rating. (I found this out only when I was applying for a home loan, on my return, and I was offered a lesser value home loan because of it.)

As soon as I learned this, I paid the outstanding $70, then I called the collection agency, and the Indian call centre - at least 5 phone calls of 10-15 mins each.

Each time I was told that a record would be made that the payment was received, and the note on my credit rating removed.

2 1/2 years later, this mark remains on my credit rating. Totally pathetic.

I have wireless broadband and it is so unpredictable - when it will work and when it won't i.e. half the time the Internet doesn't work so I have to use an Internet cafe to use the Internet to complete my assignments. I am paying full price for the service, so why do I have to go and pay extra to use another service? It is outrageous and the reason why I choose vodafone at the time was because it was a large company with a high coverage rate. And sometimes when the internet does work, it is extremely slow - leaving me to wait for ages for it to upload one page. I have been trying to contact customer care various times and they have a large wait so they said they can call me back in half an hour. When they did call me back in half an hour, I had to wait again - so I hung up as I was busy. I also have a contract with vodafone for mobile and there isn't very good reception most of the times and sometimes embarrasingly my phone cuts of in the middle of conversations. I have been very unhappy for a while.

This bunch of morons who r running this company are an embarrassment to their organization and this country ... Do your selves a favor and close up your business ...FOREVER !!!!

My contract was up in June 2008, and in May 2008 I was moving to London for a year.

Prior to leaving, I called and confirmed that I would obviously NOT be continuing my contract, and requested I pay it out then as I wouldn't be using my phone for the last month of the contract.

The agent was friendly, and said she'd arranged that for me. Stupidly, I took the call centre agent at her word, and only discovered 18 months later that there was actually one more payment that the agent failed to tell me about.

Not being in the country, the payment was referred to a collection agency, and a black mark was put on my credit rating. (I found this out only when I was applying for a home loan, on my return, and I was offered a lesser value home loan because of it.)

As soon as I learned this, I paid the outstanding $70, then I called the collection agency, and the Indian call centre - at least 5 phone calls of 10-15 mins each.

Each time I was told that a record would be made that the payment was received, and the note on my credit rating removed.

2 1/2 years later, this mark remains on my credit rating. Totally pathetic.

they were supposed to direct debit and now are threating to cut me off, if i don't pay them.. and when i try and sort out with customer service.. i get "conveniently" disconnected... grrrrr and humbug !

I moved into a brand new house in the quickest growing suburb in NSW - The Ponds. This is a new development in the largest growth area of NSW - Kellyville district.
I had to buy a house phone because i get NO SERVICE at my house!!
Wakeup Vodafone!! Its the largest growth area in NSW!!
To make matters worse, they just opened a Vodafone store in Rouse Hill. The funny part is, you cant even get reception outside the store!!

I live in the Northern Rivers (NSW) and experience inconsistent reception with my Vodaphone iPhone. I can see three bars, pick up my phone to make a call or write a text and almost as soon as I touch the phone I lose all reception. Other times I just don't get any reception at all. I use my phone for work and can't afford to miss calls like this. I have similar problems in Byron Bay, Lennox Head, Bangalow and Lismore. Pulling my hair out!!!

no gsm coverage in post code 2000

Have been waiting for my upgraded handset for more than 3 days now. Keep being told that they can guarantee that it isbeing delivered.
Still no sign of it. Have had to miss the days work to stay home to accept it
Worst thing yet is that I was kept on line holding to get answer about it for a period of 4.5 hours last evening (holdng/ connecting/ having network fail/calling back an being put on hold again) FOUR AND A HALF HOURS TRYING TO GET TROUGH TO VODAPHONE!!!!!!
I have been told that someone would call me back about my customer service issues - I have now been waiting since Friday for this call (today is Tuesday)

Have had numerous issues with Vodafone over recent months. For a complete train trip from Sydney to Woy Woy, I only received a maximium of 2 minutes reception (1-2 bars.

Further to this, I have had significant delays in receiving voicemails and am regularly droppping out of phone calls.

I am now very frustrated by the fact I am paying for a service that I am essentially not receiving. I am sure that when I signed the 24 month contract, my agreement to enter into it was formd on the basis that reasonable services - especially network coverage, would be provided. I will be investigating my options to withdraw from the contract if the problems cannot be rectified.

I'm frustrated with Vodaphone or 3 Hutchinson because when I signed a 24 month contract for wireless internet I thought that it would stop after the 24 months but I was wrong. Vodaphone or 3 Hutchinson had no problem in charging me after my 24 month internet wireless contract I thought had expired. Evidently you will continued to be charged unless you call and stop the service. When I called the call centre that said they continued to charge me (despite me not using the service) because I was apparently happy with the service. The 24 month contract did not end when it supposed to. A letter of complaint to their Brisbane office has been ignored since September.

As of last weekend I am unable to get any 3G Signal at all now. Stuck on train last night my SMS's arrived to my partner at home some 3 hours after I finally got home. How come the powers that be out there are unable to do something about a company that is making money with bad service. Please everyone start leaving Vodafone as we are going to do today enough people will make a wake up call rather than putting up with bad service. Good bye Big V.

I have worked in the Telco industry for a long time and i can assure you the news in all the major channels y'day about Custs details available online is nothing but crap. Customer information is stored on the TELCOS internal systems and accessed via a secure web portal, accessible to authorised employees and dealers via a secure login and password". You cant get it online. Its just not possible.

Whilst this isn't a rel biggie in the scheme of things but...I started with a $22 credit, downloaded two songs at $6 each and now my credit = $4.22 WTF????

As I type this I have been on hold for 28 minutes waiting to get my credit back...Not hopeful :-(