My partner and I are in a area that has Vodafone coverage, but the reception we get is shocking and cuts out every 10 Minutes. We now feed off our WiFi Modem provided by Optus. Since I arrived here from New Zealand in December 1999, I started out with Optus and never ever had problems, unitl I switch to Vodafone. Not Good guys!! Fix it!! Or, Merge with Foxtel for some help!!

While I haven't experienced call drop outs - I 'm usually not on a call that long, I do find that some times I have have to charge my phone 3 times a day as it is burning all its battery searching for a data connection. Data comes and goes, and often I cannot make a call until I reboot my phone - and that doesn't always work. I have 4 phones with Vodaphone/3 and they all experience the same issues. In Balmain this has been going one for about a month, and was still going on yesterday - Dont tell me its fixed - It An't

my calls always drop out and when ever i need reception i cant get any. i also have vodafail for my internet....the biggest mistake ever! pretty much cant use my phone or internet and paying these idiots my hard earned money for NO service.. i will be changing asap!!!

91 minutes on the phone to Vodafone. Spoke to 5 different people. Had to explain my issue to them all. They have put in an investigation in on my behalf that will take 72 hours at least before someone will get back to me. Just the normal pain experienced by most others on this site, call drop outs, having to call someone several times before it actually rings, no service even when it says full 3G, txt messages received late, service going from full 3G to No Service in the same call..............when will it end. All this and the pleasure of paying up to $100 per month.

Having huge reception issues, data...what data?? Dropouts all the time. Customer service (to India) on hold for up to an hour and then charged $76 for the privilege!! Worst thing is that we have a Vodafone tower 100m at the end of our street .... WTF.?????

I recently committed to a 24 month contract with vodafone. Within the first week I experienced numerous dropped calls, no reception for large parts of the day, and very poor data reception. Iam now receiving emails three days after they have been sent. The only way to get the phone working again is to turn off and on, and even then the problems are only temporarily fixed. Iam now in the second month of my plan and iam already considering other option...

I consider myself to be a pretty good customer. I am loyal to providers that step up and do right by me. I especially would have a lot of respect for a provider who sucks up their pride and admit when they have stuffed up.

We have here, a company whose present undoing is an unbelievably good sales and marketing team. However it is that team's failure to communicate internally with their infrastructure team is what has really caused this issue for the consumers.

I am at my home in Gladesville, with the standard tiny bar of 3G at my disposal, ( unless I walk to 1 of 3 'hotspots' where I get 2 or if I'm being particularly blessed, 3 bars). As we have just moved in and are waiting for a land line, our mobiles are our only source of communication with family and friends. With my Nanna very unwell in hospital, I am forced to keep my phone placed in one of those hotspot areas regardless of whether it has to sit in the middle of a room on the floor, just so my mother can contact me if there is an emergency.

Is it too much to ask, vodafone, to have a phone that can actually make and receive calls/emails at my leisure and not yours?

An interim fix such as asking Telstra for help and letting vodafone customers failover to the Telstra network when a decent vodafone signal cannot be received, would alleviate your consumers' anger and perhaps you won't lose so many of us after all.

Thoughts?

I sign up for a brand spanking new iphone.

Voda tells me great choice no issue whatsoever they were right
"minor reception issue is possible due to redesigned antena"

4 months later i hate vodafone dont get me wrong they have "great coverage everywhere" hmm everywhere but my work, home, friends houses, shopping centres basicly anywhere that i might want to make a call or use mobile internet ( i have plenty of data left at EOM too , why you may ask? Because i can never connect to the damn internet.)

1. Call drop outs
2. poor data reception to point where I give up doing anything, I end up using my friends Telstra data plan for internet stuff
3. 3 months in a row I've recieved a txt saying update email otherwise we will charge you $2.20 for paper bill (which I've done) each time I go back in its gone.
4. known missed calls (some important business related) when I finally get ahold of them, they say we tried calling several times.
5. No wonder the phone is so quiet now, virtually no incoming calls.

I HATE VODAFONE - WISH I NEVER GOT THIS PLAN!!!!!

Am I the only one with this issue??????????
I send emails via my iphone using vodafone (not wireless). The sent items folder acknowledges emails are sent. I get irate or frustrated emails from customers demanding a reply to their emails but ive already replied!!!!!!!!!!! I ring vodafone and they say, "oh sorry sir, there is an issue with emails generated from vodafone server being rejected by other servers". Why didnt I get notified about this?? Why do they let me send 4 weeks worth of emails before I find out none of them got through.
Has anyone else experienced this?
BTW, in Avalon Sydney yesterday, my reception went from "searching" to full bars on a cycle for 1 hour. No 3G either. It was a joke, I was sitting in 1 place but could not make calls or check internet/emails.

Have been Voda customer for as long as I have had mobile (about 15 years), live in rural NSW but close to capital (ACT), Used to get adequate service until Vode went 3G when service became unreliable, inadequate and frustrating. Given option to end contract (couple of months left) or renew with a new phone that should improve service, I opted to renew, recieved new phone (Experia -10) and service is worse than before. Phone is crap, connection is crap. Also opted for the new wireless network internet connection - this is even worse than the phone service, 3G does not work often, keeps jumping between 3G, 2G and H but will not lock to any so unable to connect often, when it does connection is generally VERY slow (better with the original USB Voda Modem - not 3G). Funny Voda coverage map said I should get connection. Weather really plays a part in both the phone and internet service - any hint of change and I lose all connection. To cap it off I get absolutly no coverage in the township (Yass 2582). My daughter is with OPTUS and has full cover 24/7 in all our local areas. Come on Voda get your act to gether or you will lose another loyal customer (maybe loyalty dosen't mean anything these days and I should cut my loses and jump to another provider).

for the past week i have had issues with reception droppping in and out regardless wheather i turn 3G on ( which doenst work well on the central coast) or have it off.. It is becoming annoying as i need to use my phone for work emails, etc...

I am a prepaid customer. In the last 2 months, I have a lot of calls of 1 or 2 seconds generated from my mobile number which I did not made. For every such call 74 cents are deducted from my prepaid account.Yesterday I had 5 such calls charged even when my mobile was not switched on.I called customer service and they denied any problems at their end. I wonder anyone else has similar problems.

been a loyal customer for 15 yrs.. first time there was an outage with no warning in the highlands i had broken down and was unable to call for help. i lost income, and wasted the day.
second time it happened when i rang to find out what was going on the service i recieved was absolute rubbish. the excuse and the call waiting time only to be told "hold on a minute and i'l transfer you to another department..."
quite often i get "no coverage", "network busy", call drop out half way thru a conversation, recieve voicemail messages and texts that were sent hours ago all at once.
not happy one bit and will definently not be renuing my contract with them.

Haha to start off with, the service is terrible, I get picture messages and voicemails days late.. And vodafones suggestion, oh it must be the phone.. Call the telephone company ad they will reboot your phone?? So my only option is to have my phone start from scratch an lose everyhig, only for my original problems to remain.. Umm no thanks.. Then I finally saved up the money to upgrade because u was locked in.. I receive my "new phone" and take it home to set it up etc... Only to find that it's not in fact a new phone, but marks phone and he likes 4gb of nitro circus.. On my "new" phone.. So I call vodafone to sort it out, oh I am in India you have to call back at 9am.. Okay so I call back at 9am, they wanted me to bring the phone back to the dealer as proof!!! I had to work and couldn't get there, plus why should I be inconvenienced!! They told me I would have to wait 4 weeks for a replacement phone.. Just not good enough... I received the replacement phone, only to still have the problems of delayed everything, dropping out, horrible reception, and super slow 3G.. Vodafail?

Purchased vodafone mobile internet after putting up with optus dial up and to my disgust it would be three times slower on a good day to optus dial up if it would stay connected or get you to a site. Biggest waste of money and time for any one.

Made a request via email to have my contract cancelled penalty free. First time Vodafail tried to ring it went direct to voicemail; the phone was right next to me with full reception but never rang. Showed as a missed call immediately and the voicemail arrived after several hours. 2nd time they called the phone rang but the call dropped out after a brief discussion. Waiting on attempt number 3 now...

Im on a prepaid cap and have always had trouble with reception,not only that but I seem to be getting charged twice everytime I put credit on my phone via using there website,and as for customer care....????? what customer care??/I have now waited for over an hour on your line waiting to get this resolved but to no avail. Pathetic looks like im finding my self a new carrier

Im on a prepaid cap and have always had trouble with reception,not only that but I seem to be getting charged twice everytime I put credit on my phone via using there website,and as for customer care....????? what customer care??/I have now waited for over an hour on your line waiting to get this resolved but to no avail. Pathetic looks like im finding my self a new carrier

Thanks for having no service at Circular Quay the whole night on NYE. Could not find friends and cannot call anyone to wish them a Happy New year.

Will cancel my new 24 month contract ASAP.

thanks for the missed calls & texts last night Voda.
You will get the flick in 2011.

what 3G reception???????????

i have always regarded vodafone highgly and in some cases encouraged people to join into contracts with voda, however in the last 6 months i dont have reception in the most common places, my messages come through so late and my data is so slow. i come out of my cap very soon, however i dont know whether to go back with them. its frustrating and annoying because their deals are good but at the moment i think it will be easier to go with another company.

there is no point having a phone that doesnt have reception which means no calls and no texts.

i think voda should pay out to everyone...and fix their problems!!

Just trying to update Windows (110Mb)

I PHONED THE TIO THIS MORNING (FRI 31-12-2010 AT 10:32AM), THEY TOLD ME THAT BEING A PRE-PAID CUSTOMER I HAD NO RIGHTS TO COMPLAIN ABOUT VODAFONES POOR PERFORMANCE, QUALITY, AND BEING MADE TO WAIT FOR HOURS ON THE NO HELP CUSTOMER SERVICE LINE IN INDIA. THEY TOLD ME THAT THEY COULD ONLY ASSIST IF I WAS A POST-PAID CUSTOMER.
THANKS MR CONROY FOR YOUR DEPARTMENTS FAILURE AS WELL AS VODAFONES FAILURE TO LOOK AFTER ITS CUSTOMERS. BEING BILLED OR PREPAID.

I have had the absolute displeasure of dealing with Vodafone 'Customer Service' on 4 occasions in the last 4 months. Every time I approach a Vodafone store with my queries, even after a lengthy wait instore, I am then told they cannot help me and i need to contact ' Customer Service' - which roughly translates to 'If you are not here for me to sell something to, please contact our offshore contact centre'. I upgraded from the iPhone 3 to the iPhone 4, which required a micro-sim. I was instructed to contact 'Customer Care' and activate my new sim. After customer care had done this my call was terminated mid sentence. An hour later my new phone and sim card still were not active. I called back and was told to give in another hour. 24 hours later and still no access to the network. At first i tried to access the ' complaints line' but was cut off 3 times in succession. When I finally spoke to someone, after 45 minutes, i was told that 'someone' hadnt fully activated the account and to wait another '20 minutes'. 8 hours later, i still had no access. Tried again to call the ' complaints' line and again just kept getting cut off. When i finally got to customer service i was told it would be active in 20 minutes and they apologised for the previous mistakes. Why, if it finally took 20 minutes, did it take 3 days for that to happen. And why was i still charged for those 3 days access??? Following this, my phone was stolen. I called Vodafone to report this and have the phone barred. 6 hours later, my phone was still taking voicemail, for which i am charged. (The further charges to the account have only been rectified after many hours again on the ohone to vodafail.) Called again, waited more than an hour, finally spoke to someone and explained that i had my old iphone with the old sim card inside and to reactivate that one. I was told 20 minutes. I called again in 2 hours and was told that everything would be fine after a 30 minute wait. I had network access for 25 minutes before it was cut off. I called again and was told ' this phone has been reported stolen' I tried at great lengths to explain the situation to punjab but he then referred me to another department, who asked me the same security information before transferring back to the same person ( another 20 minutes ). I then again attempted to contact the 'Complaints dept' , was cut off 3 times before i spoke to some one who said, im sorry for that but there is not much i can do, i will talk to the person that made the mistake, but i will have to transfer you to someone else to have t rectified' (another 25 minutes). In the next week the sim card was disconnected 3 times based on the phone being ' stolen ' meaning i lost about 2 hours waiting online and 3 full days of 'access' to the network - for which i was still charged. I then attempted to change my number with vodafone, requesting my contract number be transferred to a pre paid sim and my contract be issued a new number. I made this request at vodafone bondi junction, and was advised again to call ' Customer Service'. I called India and was told no, this needs to be doen in store. Went back to the store, spoke to the same guy that directed me to CS in the first place, who then got his manager who told me that what i spent 4 days trying to do was not actually possible. I was given a new number,, but had to retunr to the store 24 hrs later to have a new sim card issued because after cancelling the number the sim card was cancelled too. I also recently recieved an ' your phone is about to be cut off' sms from vodafone, but no bill to be paid in my email as usual. Again, I called complaints, and waited 38 minutes to be told it was sent. I asked for it to be re-sent and told it would be immedeatley. I still have not recieved a bill. When i Called to advise that the outstanding account, as detailed in the sms i recieved, had been paid via 2 different transactions, i was told ' im sorry sir but the 'system' will only allow me to input one transaction number and amount, so your phone will still be cut off after the weekend and you wil have to call back next week to advise that you have made another payment. I have recently driven from Mackay in far north Qld to Sydney. From Kempsey to Sydney I have driven many time before on the same roads with no problems. I managed to get coverage on less than 10 % of the ' National Highway'. Maybe, next time Vodafail plans an /aquistion' and considers it and 'achievement' to be finally operating off their own network, they should not choose the network with the worst reputation for coverage in australia. A copy of this compaint has been sent to the TIO and i await confirmation of my desire to be released from my contract and never, ever, ever have anything to do with Vodafail and their pack of incompetent 'off shore staff' ever again

Dropped calls. Calls sound like they're ringing - but they're not.
And that's just me and my mum. My wife, father and two brothers are also on voda. And to think, I was considering bringing my in-laws to voda. HAHAHAHAHA - not ever now.

vodafone 3G network constantly seems to be unavailable and im finding that i have to manually change my phone from searching for 3G signals to old fashioned GSM which is no use when i got my 3G phone for 3G speeds for internet, thanks vodafone for providing me with a load of crap.

I'm on prepaid 3G broadband with vodafone and i am always en-counting dropouts. Vodafone is not worth the pain. They are lucky they are cheap or i would be leaving the service.
shaq
http://www.blaptscom

No reception ever. Terrible service

I have two stories:

The first is I am in a service industry as TV technician, the contracts I sign state that if the signal is interrupted for more then a certain percentage I don't get paid. Simple yet far, so I am on a job the other day and it is a international broadcast, and we get an error on one of the primary devices. So we re route and try to fix the equipment. Me and 3 other techs are on vodafone; and it took us over 5 minutes to find a signal spot in the middle of Sydney, next we are on the phone to the service providers of our equipment, it took eight calls just to relay the problem. In the end I ran to a telstra store and bought a $30 handset and prepay credit just to make a phone call. A problem that took 30seconds to fix, took 30 mins just to get a stable call.

The other story was after this, a few complaints to vodafone (a deal in its own right) and I was able to unlock my handset. So I am installing some equipment on top of a hospital and this hospital has phone and microwave repeaters on it. So hear I am within 5m of the vodafone repeater. And my phone says that it has 0 reception. None I could of walked over and kick the bloody thing (I didn't, I like my freedom) So out comes my wallet in there I keep a telstra sim. I put it in my phone and in seconds I have full reception. The funniest thing is there is no Teletra repeater at that location.

All I want is the same penalties for them as they give to us, we don't pay they cut the service and send out debt collectors. They fail to provide a stable phone link and we don't get a reduction in price. And at the same time they are increasing the load on their already crippled system y having infinite plans and larger data bundles.

poor network coverage. no latest USB stick driver for windows 7. website is always unavailable. customer service is far more idot.

1.My online ordered phone has no IME Number to unlock. it takes more than 2 month to have my IME number upadated to website so that i can unlock.Then the unlocking code was WRONG. Then vodafone denies to unblock and unlock my phone at first. After so many times ringing and wating i finally got my phone posted to unlock. and my phone is not yet back to me till now.
2.My online order was deducted 5 dollars off a month and first 3 month free that vodafone still charge me the full price without noticing me. I found out myself then solved with many phone call and long waiting.
3.Every time I ring vodaphone customer care it takes minimum 45min to 2 hours waiting. and the stuff was really not helpful after long time waiting.
4.The stuff promised me to take to dealer shop then solved back but then I still have to go to the dealer shop explain all situation again, and then the shop assistant ring up customer care there was no notes put on.which means what they promised the day before just disapear and i have to go over everything again.

overall, i am very dissapointed,if i have time, energy and money,and willingness, i wish to sue that for all my time and money.very very unhappy. we wish vodafone to be good. and i hope that would be changed in the future.

Everyone needs to wish Vodafone a Happy New Year by moving to another provider.

My girl friend is in the city tonight, she wanted to send through a picture message but she's complaining that Vodafone has failed her. I'll going to get her onto the TIO next week.

Waiting at a store for 45min waiting to upgarde / renew one of my phones and then being told that they are out of phones and being sent to another store. When I arrived at the next store and after another 50min wait to find out they have a 10 phones I wanted in store but wait... Oh sorry you are a loyal customer with more that one phone. We cannot upgrade / renew your contract in store that has to be done on the phone with vodafone.

After hours on the phone and many different people the outcome is that I need to find another carrier. All they wanted is to flogg me a phone that I did not want. Oh if you want to complain just send a email via the website. Fanstastic service NOT.

I can't call my Vodafone friends in the City (Sydney) tonight. I've spoken to my friends on Optus and Telstra. WTF is going on Vofafail?

My partner just went to Bali for 2 weeks, I have sent around 10 txt msgs and they were never received forcing me to ring and guess what? The phone calls work perfectly! If this their plan? To force its customers to ring overseas when they cannot txt? Ohh the money will roll in for vodafone increasing their profits now. Until everyone rips up their contracts and leave. Yes vodafone you cant treat us like that, this will bite you in the backside, the last one out pls turn off the lights!

My partner just went to Bali for 2 weeks, I have sent around 10 txt msgs and they were never received forcing me to ring and guess what? The phone calls work perfectly! If this their plan? To force its customers to ring overseas when they cannot txt? Ohh the money will roll in for vodafone increasing their profits now. Until everyone rips up their contracts and leave. Yes vodafone you cant treat us like that, this will bite you in the backside, the last one out pls turn off the lights!

I called cx care to get more data on my cap plan. The guy on the other end had to confirm my details 3 times (wont go into what race or what dialect he was speaking in). I asked for an extra gig of data on my number. He happily agreed and said "all done". I asked him how much does it cost me a month? He pauses "Give me 2mins and puts me on hold." After 10mins the line got hang up... I called back 30mins later. Another guy asked me for my details, i provided it again. He says its incorrect, I repeat it, then he says "okay its right now". (this made me nervous... I asked for a confirmation of what i just said to him, he repeats the same details only expect now the address is completely wrong and im now sumone from a different state!???? I told him thats not right, (he gets angry), asks me "Are you a authorised person on the account?" I replied with my details again! "Thats fine you data pack has been added" I asked him to change my address back to the correct details and he obliges.

Following month I get sent my bill with my number on it but in someone elses name. I was charged for a brand new phone which i do no have on a new plan that had resulted in a cancelllation fee of my old contract.
I call them again...
"Can i get your name please?" I answer with my details again. "Thats incorrect" He hangs up! I call back this time a girl answered i repeated the same process and finally tried to explain my situation. She says i had made the changes on the account but i asked her about the incorrect billing name, she didnt have an answer, I told her i dont have a new phone she transfers me to the manager. I repeat story, he laughs... I asked him whats soo funny? He says nothin and told me i will be credited for the mistake on my next bill.
3rd month, I didnt get credited...

ALL I WANTED WAS 1GIG OF DATA ON MY PLAN!!!

Dunno if i should cry or call them up and let them laugh at me. Maybe i'l laugh with them this time.

Day # 4 with no serive on my pre paid mobile broad band - THANKS VODAFONE - FOR SUCH CRAP SERVICE.
Looking elsewhere and will advise all that I know to do the same thing as your service is non existant!!

Consistently dropping out when entering shopping centres, homes etc... phone signal dropping out consistently on M7,M5 and M2 very limited signal strength in Hunter Valley! Our company uses Vodaphone for ALL our 800+ employees down the East Coast of Australia, pathetic service!

Just like everyone else. Poor service, delayed text messages, delayed voicemail messages, cotinuing dropping out calls, can't even connect calls most of the time. I live in Cronulla, Sydney. Vodafone is no help, they come up with the same story about upgrading the towers that they've been using for the past 12 months. I want out of my contract with Vodafone.

I'm not actually in a mess as I cancelled my contract and went with Telstra instead. My situation was simple, I was out of contract and wanted an iPhone4. Vodafone couldn't give me one as they were out of stock (fair enough these things happen), but what pissed me off in the extreme was that no-one there could help me at all. No-one in the store could put me on a wait list either officially (we don't have a list) or unofficially ("Mate here's my number just give me a call when they come in" - "Sorry its more than my jobs worth to do that"). They directed me to the customer help line (an oxymoron with Vodafone), but someone gave me a tip to just say "complaint" to every question which reduces your normal 60 minute wait to 20 minutes. However when getting through to a human he helpfully said I'd called the wrong number and gave me the iPhone4 line to call. I blew up and said I was going to cancel my plan and go with anyone else other than Vodafone (I'd been with Vodafone for 8 years). He said he'd dial the number for me and patch me through when I reached the front of the queue "sometime in the next 2 hours" he said. I never heard from him again and went with Telstra via the Apple Store. Your really don't deserve to be in business when you have established customers wanting to renew their contracts and the folk in the stores and on the helplines are not even empowered to take their money- pathetic

I ordered a prepaid starter pack for $49 off their website on the 18th November 2010. It is now the 31st December and i still do not have it! First they only sent me the sim card (wrong one by the way!) after 3 hours on the phone and being transferred no less than 5 times, I was told that the USM stick was on its way and that they don't send them together! - strange, as on the 10th June i ordered the same thing for a friend, which arrived in 2 days complete.. After another week i called vodafone... another 2 hours being transferred again about 4 or 5 times, i demanded that i speak to a supervisor who said that the order is complete due to them sending out the sim card. He said that he would "follow up" and get back to me in 48 hours - nothing as predicted. Another week and calling again... This time i was sent a pocket wifi (Still incorrect card from first delivery - with no resupply of correct one). I don't have wifi on my computer.... Another call, 2 hours later, same thing... its in the post allow 72 hours for delivery... nothing... Yet another call (very angry), Supervisor said give him 48 hours to look into it... I said no. Do it now, i will hold (as i have been already on the phone an hour anyway). 20 minutes and supervisor returns saying he will personally handle it and assures me that it has been sent this time (the original $49 prepaid starter pack) - please allow 3 days for delivery... I am sure i will be calling again!!!

Hi I'm James and I fuken hate Vodafone. They're fucken shitcunts who can't provide reception for shit. 95% of the time I have either no service or it's StuCk on searching. Even as I'm typing this I don't have reception!! Their internet is fuken shit they give you 5 gigs of free data.. Yea real fucken useful they're net is so fast. What shits me the most is whn it cuts out in the middle of calls or my friends can't call me... Got a problem call me on (MODERATED BY Vodafail - Please do not post phone numbers) IF YOUI HAVE RECEPTION

I am sick and tired of having no network and no internet.
my service is dropped regularly and in particular I have not had an internet service on my phone for days now.
did not matter whether in sydney or up on the central coast where I live.
I am sick of ringing them only to be talking to someone in a foreign country who is unable to help properly as they have a very limited understanding of what they are doing.
I want something done about the call centers in foreign countries that all the big businesses are using now.(they are all cheating us now)
I want it to be illegal to give our jobs to foreign countries.
Its not right to do that to Australians needing jobs and its not right to force australians to deal with people who cant be understood.
this is not right and I believe it is providing us with VERY POOR service.
I believe these companies to be making the complaint process as difficult as possible so people just give up.
I suggest people also look at ways of making the government outlaw these call centers.
I have had so many calls end in total frustration after talking with people who are in India or the Philippines that are unable to handle 99% of our problems.
If the answer is not on the screen in front of them they give you an answer to a question you never asked.

And addition to my previous post, today, I find out I am being double charged when I send text, both bonus txt and cash credit are deducted.....

iam still on the phong waiting to talk to someone it has now been 70 min this is getting to ther point where iam going to take out a civli law suit beacuse this is just rediclus vodafone i have just one question ARE YOU GOING TO PAY MY BLODDY PHONE BILL FOR THIS CALL

My phone continually drops out,i thought it was the area i was in,that it was bad reception,but after hearing of everyone else complaining,its actually Vodafones problem ,not my area,not my phone.ive lost to much business,totally sick of it...

you pig rooters oew me money

vodafone can go suck a fat one

iam on the phone to customer service now and i have been waiting for 50 min just to speek to someone its stupid and the biggest wast of money and time if vodaphone knows how doggie there company is they should just call it quits cause there is no way people are going to put up with this bull crap is it really that hard for a company as big a vodaphone to provid the servive there offering everyone knows ther they have enough money for it

I've been a vodafone customer for over 5 years, I moved to Darwin in 2005, and started to have drop outs, delayed messages, and most irritating no signal. I was only 1km from the airport, but lucky to get one bar signal strengh. I thought it was my phone, but no, on changing with a new contract & new phone things only became worse.
I have recently moved to moama southern NSW and am only 6.5km from the towns towers, but find that signal strength is only 1 bar, ocasionally if lucky 2 bar. I'm looking for work, and finding it frustraiting not being able to rely on mobile, and having to rely on the home phone. my current contract runs out in May 2011 & unless things improve dramatically, I will be changing suppliers.

Tied to a 2 year plan for an iphone before 3 was acquired by vodafone. Both are just as crap. would not have signed up, and encourage new users to stay clear.

Bored with the lack of service. Going elsewhere.

I have been a Vodafone customer for a while now for the simple fact that I liked there cap plans, but as a single mother with 5 young children, I like to travel away, but it's quite stressful not always having reception incase something happens, my battery life decreases rapidly trying to get reception, not only out of town but in town too, calls drop out, msgs aren't sent, then they get sent twice or three times and each time are at cost to me. Each time I ring for customer service I'm given the run around and transferred to many different operators, who then have to transfer me back and forth again, And that's after I have been on hold for a good 20 mins or more, my calls are sometimes disconnected from them for no apparent reason, they ask you to leave your number for them to ring back in a set amount of time and they don't always contact me, it recently took me 4 days to have my plan changed and now I have been told I have to pay for the my normal plan as it had already started and then my new plan I'm now on. Which I had made the phone call before my old plan was set to run out.. alot of the times I text to get an updated balance to keep an eye on my credit, I'm sent back a msg stating the service is currently unavailable and sometimes I have exceeded my limit due to not knowing the available amount left. My sessions for Internet is timmed out and unable to load due to loss of reception. Msgs that have been sent to me can take up 12 hrs to reach me, some phone calls aren't coming through which are very important.

I sent a lot of sms lately to wish family and friends Merry Christmas and today for Happy New Year. Some sms never arrived!
When you want to check how much value left in your account on Vodafone's website at the last day of the month like today, it does not allow you to do that showing error message! Two months in a row, how could that be? Is Vodafone purposely trying to confused its customers in order to make us spend beyond our monthly limit? I think so! Vodafone is a big liar and full of scams!

All 4 phones on my account dropped out constantly. The reception is so bad where we live we could hardly make any phone calls let alone data access in the past 2 months. It has got to the point that I will pull out all 4 phones.

JOIN THE FACEBOOK PAGE.

Wow I feel left in the wind
I have been trying to cancel my plan since 1:19pm today
Finally got a payout figure they cut me off before sending the invoice and even after asking them if I could role the number and them stating yes the number is locked and the phone
now I am on hold again for 25min
Is this normal???

0294157211 will get you the Vodafone fault management centre. you can bypass India & the Philipines.

I upgraded to a $49 cap so I could tether my iPhone 4 to my MacBook Pro.

Big mistake! the data packets don't load most of the time for the internet, I contacted Vodafone and got a "Well we don't grantee the speed on the connection"
And they said there is nothing they can do about it.
Contacted complaints and got a ticket to wait in line (as ya do) to be told "you will have to go back to the Data centre and speak to them"
Went back and same again with a 'Couldn't care less' attitude

If I wanted dial up speed I could get it for $15 a month.

Way to go Vodafone and I'll be canceling when the contracts over.. good by from a 17 year user.

I upgraded to a $49 cap so I could tether my iPhone 4 to my MacBook Pro.

Big mistake! the data packets don't load most of the time for the internet, I contacted Vodafone and got a "Well we don't grantee the speed on the connection"
And they said there is nothing they can do about it.
Contacted complaints and got a ticket to wait in line (as ya do) to be told "you will have to go back to the Data centre and speak to them"
Went back and same again with a 'Couldn't care less' attitude

If I wanted dial up speed I could get it for $15 a month.

Way to go Vodafone and I'll be canceling when the contracts over.. good by from a 17 year user.

Warren Voyce.

I was charged over $500 on my account for my phone bill. When I rang up an asked what the charges were, they couldn't tell me.
I was charged for changing my plan and not told about the fee when I called to change it.
I then went thru my bill and added it all up and then rang again to fix it up and only took of $200 and still couldn't explain to me where the extra money was from.

Looking like they screwed ha!!!!!!!! Fiona thinks the same as me also don't you Fifi????????

I have a property in Tamworth and live in Sydney. My phone is a business phone and when I go to Tamworth I get the no service sign. It works in the main street, but 5 minutes out, nothing. I have now purchased a Telstra phone and simcard and that works fine. I have to leave a message on my vodaphone asking to contact me on my telstra phone. What a way to run a business. Vodaphone tells me they have coverage. No help at all.

Recently changed to prepaid vodafone my phone constantly is searching for signal hence charging phone daily when on contract with telstra only had to charge weekly,calls drop out continually.You'd think I would learn a lesson as had mobile internet with Vodafone since June 2009 was OK in beginning now terrible drops out about every 10mins will not be renewing contract

After 2years of perfect coverage, all of a sudden 2 months ago my service dropped to 1 bar. After waiting 40 minutes in a call queue, and then another 30 minutes I am waiting for my contract to end and making the Switch to another carrier.. They do not deserve your business.. When they run out of customers, they wont need to fix anything

I changed my mobiles (5 mobiles used for my transport business) to Vodafone about August 2010. I was advised by a Vodafone broker that I would save money & that they had the exact same coverage & usage as Telstra. So what do I have now in comparison to Telstra: very poor coverage, constantly drops out when using mobile, voicemail not coming through unitl next day at times, no personal service just constantly brushed off to somebody else. I run my transport business from my truck most of the time, hence the need for good mobile service & I am constantly appolagising to my clients for not getting back to them straight away when I don't recieve their calls or notification of their calls up to a day later. I never had this problem with Telstra, yes I paid alot more with Telstra & am happily going back to Telstra just as soon as I can get out of Vodafones contracts. I wish Vodafone would just wear the fact that they misrepresent their product & make good with customers demands. Vodafone stop telling me you are fixing the problem and working on/expanding your network as you told me it was already their/working.

I'm currently on vodafone's $99 cap. I have been with then since the old analog days and in the last 3 years i'm ready to have a sense of humor failure!! The coverage problems seem to happen whenever you step out of the sydney basin anywhere up or down the east coast and also massivly inland, a 3hour blackspot between yass and griffith is not ideal in anyones books!! The data download on the iphone is appaling any slower and i fear my phone may lapse into a coma!! and thats when i actually have 3g coverage. the sutherland area seems to be the worst for coverage in my opinion.
Now for the customer service. I have no problems with other cultures however you can not solve my problem if you do not understand my question!!! i would love to have my problem solved within the first 5 minutes of the phone call however currently it takes five minutes for the operator in India to get my name correct!! I spend in excess of $1600 a year with vodafone, and they are just about to lose that now and if that seems like only a drop in the ocean will consider 5000 people pulling up stumps too woops vodafone now it's more like $8 million. all i want is good service that i pay for i know things happen in big networks and thats ok but 3 years of crap and lost income is too much!!

I live 10kms from the centre of Sydney and typically only have 1 bar or no reception at all when at home - unless I stand on the top balcony and wave the phone about! I am sick of being lied to about this being temporary - it's been 2 years!!!

Live in Burwood, 2134. No reception in or around my block of units. No reception in the Westfield shopping centre (unless you are AT the Vodafone shop!).
I have learnt to walk around the block to a very particular spot that has reception before making an important call.
Vodafail "network" is a Blanket Blackout with the occasional sliver of reception. Havent recharged for 3 months. Im gonna get a Telstra SIM when I can be bothered. Mobile phones are usually more trouble than they are worth anyway.

3 months in a row they are over chargind me for 1gb data that was supposed to be a bonus i have rang them 5 times and every month they promise to credit me for it and still when my bill comes they over charge me its bullshit and not to mention the ridocules waiting time and poor specking english people that i cant even understand and rubbish reception everywhere i go im making the switch im fed up

vodaphone stole my virginity

My brother arrives from overseas on Tuesday, so we make the mistake of buying a pre-paid sim card for his phone. Call Vodafone to activate (with Lara) to be advised at the beginning of the call that the activation process could take up to 2 hours to get onto the network. At the end of the call the message says it could take up to 12 hours.

32 hours later, still no network coverage. Call "Lara" from the phone with the "to be activated" sim card, to be told by a recorded message "We have your details, and activation should occur shortly.

Call "Lara" from another phone, and get to talk with a real person in Mumbai, who activates the phone wile we are on hold. Why has it taken so long ? We're told there was a system outage, and "only a few numbers" had been effected.

I wonder how many Vodafail classify as "only a few".

Internet wont connect and if it does will stop working within 10 seconds! Have managed a total 1GB download last month and 500MB this month - not good enough! Dont want to pay my bill because I'm not receiving the service that I pay for!

I live in Warriewood, My wife sent SMS from her 3 network and arrived to my Vodafone mobile phone 2 days later !!! Even the 3G signal is only 3 as we live at Warriewood Valley, where the Vodafone antenna is on top of hill ! We cannot use video call in Warriewood sometimes so we have to go to nearest network antenna to get video calls.

2 bars of service, not even 3G
lag with the internet
call drop outs

the same problems the other 9200 people have posted

they say they're doing something about it; we understand that it takes time, but how long do we need to wait?

i (and probably these other 9200 people) am going to cancel my contract and go to someone that actually has a decent network.

I Prepaid with three for a few years and now 3 has been taken over by Voda, i've had some severe reception issues, no net or data capabilities and have even had one recharge not go through. Tried talking to call centres and have recieved little or no help. Not happy Vodafone!!!!

constant drop out in service, the worse customer service when calling there 1300650410 number ive waited 2 hours then been hung up on, this happened twise over to days...billing me 181.00 on a 29 plan ...

I've had problems since March and have reported it at least four times. Call drop outs but call connect problems also. Most days i give up trying to call the 1555 number. Tried to exit contract early today, but they say i have to go through a 'proper' trouble shooting process. Why didnt they just tell me the truth months ago instead of 'it will be fixed soon' SOON?? now i am to wait another five days for them to tell me what i already know. Enough.

constant drop outs , terrible waiting times to contact vodafone, constant wrong billing info sent to my phone..

I am self employed and have recently found that my phone is suffering massive drop outs even in cbd. I am currently trying to cancel my plan and I have been on the phone with them for now over 35 mins. The customer service centre will not tell me my details of contract ie how long to go. I must stress that I have never een a late payer

Who else is worried about no New Years Eve Phone coverage tonight?

This is a verbatim copy of a 5 star review of Vodafone from an apparent employee on http://www.productreview.com.au/showitem.php?item_id=35012

Begin quote:

"Overall: I am tired of reading all these reviews and them just constantly saying, "the service with vodafone is crap" The merge between 3 and Vodafone has affected the 3G network immensely. Vodafone are aware of this situation they are trying to improve it by putting up more towers and in the next 18 months looking at introducing a 4G network. With the storms occuring this summer it has become very difficult to fix the network. It's not as if Vodafone are turning a blind eye to the issues all the customers are facing. Vodafone knows the service is constantly dropping out. It mainly effects the touch screen smartphones, eg. Iphone, N8 & HTC's. The issues happening with Vodafone is the network not the customer service itself. With the network being down there is a high demand on phone calls to the customer care team, who are situated in mumbai, so yes the people who answer the phones are of indian relation. They try very hard to help find a solution to each individual customers enquires, but you have to understand that just as much as we have trouble understanding them, they also have trouble understanding us and our accents. So being racist and carrying on saying that you are getting frustrated with the team is just childish. They wont have all the answers and until we recieve information from Vodadone Head Office themselves we don't have much information that we can forward on to our customers. WE KNOW THAT CALLS ARE DROPPING OUT. WE KNOW THAT THERE ARE HIGH DEMAND ON PHONE CALLS TO THE CUSTOMER CARE TEAM. WE ARE TRYING TO SOLVE THE PROBLEM. ITS THE NETWORK ITSELF NOT THE SERVICE YOU RECIEVE FROM A MEMBER OF VODAFONE."

End Quote:
It appears highly likely that Vodafone management are fully aware that they cannot provide the service they contracted, yet still they are advertising furiously, and signing gullible customers to a failed service. This is tantamount to fraud.

Adam, coud you please pass on the above link to your new media mates; they might like to pick up on the 'poor Vodafone support staff' angle, given the shortage of other 'news'.

We are a small business (two users) who signed up to a Blackberry 49 Business plan in early December 2010. Since we ported our numbers from our former carrier we are unable to get any 3G coverage. I was on the phone for approximately 20 minutes when I seemed to have got through the line cut off. (Coverage issues). We work and live in the North Sydney area. I called up again and have been on the line for 45 minutes now and have heard the following message"hang in there we will be with you pretty soon" over and over again. I suppose I will see what response I get first from Vodafone before I visit the ACCC website or the class action law firm. I am worried reading the posts that this is the beginning of my "suffering" as a result of joining Vodafone.

I have a Wireless USB stick with Vodaphone, and it always drops out. I have moved three times in the life of my contract, and get the same problem wherever I go. This is in Penrith, NSW. I also had a Mobile Phone with Vodaphone, and switched companies at the end of my contract earlier this year.

Fair play Adam Brimo, I started something similar to you about 2 years ago after I got so pissed off with Vodafone I bought www.vodafoneaustralia.com.au - presumably forgot to renew their domain name!

I posted my own horror stories up there for all to see and eventually got a phone call from their lawyers so I gave it back to them.
http://web.archive.org/web/20080630060319/http://vodafoneaustralia.com.au/

Nice one.
Douggie.

I haven't really had reception in my house for quite a while. My messgaes are taking anywhere between 2-13hrs to be received and I have to drive 5 mins or more from home before they come through.
Charlestown Square has a new section opened up and the reception is piss poor. You go and talk to their customer service about it and get told it's being looked at. Every other person who is in the same part of the shop has reception why can't Vodafone? he funny thing is they have 2 stores in Charlestown square and they don't care.
The customer service side is also poor, phoning them is a joke. I rang them the other night and was on the phone on hold for over 70mins each time and ended up hanging up as I got no one. I rang back the next morning only to get straight through this time and it was an Indian call centre (I think). He was helpful, but I don't think he understood my problem.
My new Nokia N8 is another problem. This seems to be too much hard work for them and they don't know anything about this phone either. The girl told me to take the battery out of my phone (when I need a special torque screwdriver to do this) before I sent my phone to them for repair. Look up about phones which you are selling. They had no idea with this phone before and after it came out. I seem to know more than what you do!

Vodafone accepted payment for my old account causing barring on my new account without any notification of reason or billing.I tried calling 5 times & having to wait approximately 30 minutes each call before problem was resolved.Issues with phone are no reception escepically as i operate a business requiring reception 24/7.

My pain is probably not as big as others. Currently I need to talk a lot to Vodafone as I just migrated to Voda from 3 (I live in Meadowbank, and here being on Voda is way better than being on 3 - due to almost no reception for 3 - unable to use mobile internet, as its always on roaming).
Every time I call Voda to sort out any issues, I get to a rep only after hours of wait, and numerous disconnections. Just yesterday, I spent my entire day dealing with them. Half of my holidays have gone dealing with Voda, and this is not how I imagined my holidays. Although, my issues are not major, just to get the small work done from them is taking ages. I imagine, my issues hv almost been sorted out. I hope to be a happy customer of Voda (But being on Vodafail and going through all the problems ppl are having, I sound a bit overoptimistic). May god bless us all!!!
Cheers...
Reddy

I had six months of no reception at Balamin NSW 2041. I tried over many months to resolve this problem with no success. I spent hours on the phone and sent countless emails with no resolution. Finally, I contacted the Telecommunications ombudsmen. Five days later I was contacted by vodaphone saying that I was released from my contract but there was to be no compensation for the six months of charges paid by me for no service provided by them. A few days later I received a leter threatening to charge me over $1ooo dollars if I did not return the phone. They included a plastic express post satchel but no address etc. I then had to spend more of time finding out where to send it. Why am I not surprised.

Recently connected in Newcastle for use in both Newy and Tathra on the south coast. Before connecting, I reviewed Vodafones coverage maps which showed top coverage for both locations. I have since found this to be untrue and cannot use the mobile in either loction on most occaisions. This provider should be dealt with by the regulators.

I am sick and tired of having no network and no internet.
my service is dropped regularly and in particular I have not had an internet service on my phone for days now.
did not matter whether in sydney or up on the central coast where I live.
I am sick of ringing them only to be talking to someone in a foreign country who is unable to help properly as they have a very limited understanding of what they are doing.
I want something done about the call centers in foreign countries that all the big businesses are using now.(they are all cheating us now)
I want it to be illegal to give our jobs to foreign countries.
Its not right to do that to Australians needing jobs and its not right to force australians to deal with people who cant be understood.
this is not right and I believe it is providing us with VERY POOR service.
I believe these companies to be making the complaint process as difficult as possible so people just give up.
I suggest people also look at ways of making the government outlaw these call centers.
I have had so many calls end in total frustration after talking with people who are in India or the Philippines that are unable to handle 99% of our problems.
If the answer is not on the screen in front of them they give you an answer to a question you never asked.

ive got a modem usb stick with vodafone and have had trouble being online for around 5 months it will not stay online longer than 5 minutes ive spoken to vodafone tech support numerous amount of times and they cannot help me anymore and even tried going into the store where i sighned up with and spoke to the manager and he refused to even talk to me.... i think theyre in over there head....

ive got a modem usb stick with vodafone and have had trouble being online for around 5 months it will not stay online longer than 5 minutes ive spoken to vodafone tech support numerous amount of times and they cannot help me anymore and even tried going into the store where i sighned up with and spoke to the manager and he refused to even talk to me.... i think theyre in over there head....

when i send messages To my friends It comes and hour or 2 later when they send me one And when i try ringing my phone from my homephone It says incomeing restrictions ty

NO COVERAGE IN ROCKDALE VODAFONE FAIL WHALE LOL