I have just signed up with VF about 3 months ago and since then i have failed to turn up to 7 job interveiws because my phone was "Out of service range". Then i thought to myself why not ring the company and find out why they aren't calling me. Turns out they tried me on 15 different occasions for the one company because of my credentials then came back with the excuse that i wan't intrested.... Since the first time i noticed this happening i called customer support and after 5 hours on hold because i had nothing better to do. They sent me to a message bank and told me they would call back. Ater about a week they cut my service altogether and charged me for the rest of my contract costs. When i went in and demanded my service to be restored i recieved about 400 or so messages from friends and family not being about to reach me.

I often have delayed SMS messages that I send to firends, particulary if I send the message group text messages. Sometimes the dealy is upto 12 from when the message is sent. There are also occiasions when I do not recieve text messages at all from fiends. It is in their history of being sent nut i never receive the messages

I often can't get service inside my own home in Theodore. Calls drop out half way through, SMS arrive hours after they were sent & I'll get voicemail messages and never received a call (the phone never even rang)!

As soon as this contract is over, I'm out of here!

Trying to simply update my whereabouts on my iphone through both maps app and foursquare - and data is soooo slow! Then tried calling 1555 to complain and was on hold so long I had to hang up (at least 15 min). Completely Sucky!

I was so sick of the poor reception and lack of customer support, and the fact that calls kept dropping out at my home in Hawker that I paid $850 to get out of my contract and join Telstra. Since then I've had no problems. Vodafone = FAIL

I am getting missed calls, but the phone never rang, no service - I have to restart my phone to get service again, I received texts 4 days after they were sent.

I have recently signed new contract with Vodafone and I never had good reception. Most of the time i have got only one bar... Opponent person hardly hear me.. Poor customer service and Network coverage. But Vodafone is saying they are covering 95% of Australia which is a lie... very bad...

My girlfriend and i often dont receive texts, phonecalls or voicemails. When we went into the Vodafone store to enqurie they said it was due to our sim cards and replaced them - made absolutely no differece.

I cant stand Lara, I get spammed all the time and there does not seem to be a way of opting out of this. Calls drop out all the time and coverage is shit

I have issues with the quality of service at the Woden store.
Last year I went through this whole complicated scenario to change my surname on my Vodafone account, after I was married.
The customer staff at Vodafone Woden said they required a certified copy of my marriage certificate to do the change - a drivers licence was not adequate. I duly bought one into the store on a Saturday, and was told 'oh, the person who can do this isn't in until Monday, you can leave it here and we'll make sure it is all done'. I didn't want to leave the certificate in store, but they were adamant that it was required. We compromised by them making a copy via their fax machine, and I was assured it would be treated with care and my privacy would be protected.
Big mistake! Nothing happened, so when I went in the following week I was met by blank looks and a missing copy of the certificate. One staff member actually said that she thought it had ended up in the bin!!!
After a big hissy fit, the guy helping me said he didn't need it anyway and made the necessary call to have the details changed. At no point during that call was he asked about proof of name change.
They are so frustrating.
In fact, reading how dodgy they are via this website has made me resolve to change carriers this weekend. I should have done it at the point they were being so hard with my name change. Sigh
Good on you for making this website and allowing us to vent our frustrations.

Terrible costumer service...minimum 30 min wait to enquire about anything. Plus can barely understand what the staff say.

I am a 3 customer...which any person know in Australia that 3 is owned by Vodafone. And the 3 service is going the Vodafone way.

I have a wireless broadband connection for 2 years now. Since I have recently got a ADSL internet connection, I wanted to cancell my old wireless 3 setup...but unfortunately there is no answer when I call 3 Care.

Reasons which they give like handset or SIM malfunction are all garbage.

I have been paying for a service which I do not use and do not want either.
I want to cancel it but 3 doesnt seem to be interested. I want my money back !!!! I'm planning to round up a few mates who are going through the same experiance and file a legal suit demanding compensation.

I have been with Vodaphone for ages and never had a problem with drop outs or anything else. Have phoned customer support twice to make enquiries about something and no problem there either. Was connected to a support person within a couple of minutes and they very helpful. My children and most of their friends are with Vodaphone too. They have the prepaid $29 cap and get free calls to each other which works out great and have no complaints of drop outs.

i pay $89.00 a month and i can never touch my interet ill be in a 3G area and my interent tells me im not in a 3G range i pay a fair bit of money and i caint even use the stuff i have. Its not my iphone as ive sent it back and am still havin the same problem!

I have constant call drop outs and I live in the Aussie capital WHAT THE? Its a running joke with family and friends, if my call drops out we have a plan where whoever rings in the first place rings back, otherwise we both try and ring back and then cant get through, but its that regular a problem that everyone knows and its been over the ladt 2 years. Also often in areas where I had recieption (once again note I live in a capital city) there is no reception. Have reported it to Vodafone, but according to them they dont have network issues and it must be my phone or sim card. Well the fact that it has happened on 5 phones and 3 sim cards blows that theory out of the water. So there seems nothing I can do but ring back when calls drop out or swear under my breath when suddenly I cant get reception in the Aussie capital in places that I could the day before. No Network Problems Vodafone???? Go figure????

Has anyone heard back from the law firm yet? I posted my name number etc and they said someone will contact you. Just wondering if it's by email/phone and when.. I bet they didn't expect soo many people to sign up this fast, and I'm assuming they have people for us to speak to that's why it's taking awhile...

In a contract again, been with them for over 10 years and the service and reception in unaceptable. Phone not available, cannot call wife, even when she is next to me in an open area. Recently went to Sydney and phone not availalbe in the middle of the SCG? What the. Went to the store and they have no idea, will call them to see what i can do as this is unacceptable.

I live in Canberra, about 10k from Parliament House. Yesterday (20/1/11) three calls to my Vodafone at home from a car service company located 15k away dropped out, with contact only made through fixed line. This is not the first time this has happened; it it the first time I twigged the problem was with Vodafone. Could someone please advise on an alternative service. That works.

Last Saturday (15 Jan 11)not unable to call from Richardson ACT to family in Gilmore ACT (same post code area and also on Vodafail), kept getting "net work busy" or "phone number disconnected" messages or nothing at all, absolutely nothing after dialling. One Daughter unfortunately also has VF mobile broadband which is slower than dial up speeds and being recorded for future reference (read evidence for formal complaint). Could not get onto 1555 No. on Saturday or Sunday, got through Monday and got the most inappropriate message from VF about the popularity of their services and how they have so many calls to deal that one should call back later then you get cut off. Same deal if you ring their 13... No.

SO VF can't even be honest with you when they know they have trouble. Raised my concerns (politely but sternly) in person with the VF store in Tuggeranong but they are not in a position to help only sympathise and suggest the phones be set to GSM. (And we are paying for what?????)

I pity their poor employees who have to bear the brunt of consumer frustration.

So sent VF an email and of course you get the auto response in reply saying they will respond in 5 working days.

We will see Eh.

Really crap reception and call drop outs. Trouble sending SMS. Other networks here have perfect coverage.

Weston, ACT.

Being losing service like many others. I spent close on two hours phoning support and was very persistent in explaining how I have been let down by Vodafone, I need my phone for work which must be reliable and requested that my contract (9 mths left) be cancelled. The nice girl agreed with me and requested that I just return my hand set. Great outcome.

I cannot express how dissatisfied I am with Vodafone's services to date. I live in the middle of Canberra (Curtin, ACT) and 9 out of 10 calls I make will drop out due to No Service. Quite often my phone will also display No Service and I am unable to even make a call. This is totally unacceptable!!!

To add to my frustration, I tried to activate Direct Debit using myVodafone online, however the system crashed (on 3 separate attempts!) and told me that I should call Customer Service on 1555. After doing this, and finally getting through, the operator told me he could not take my details and I should use the online system. I tried to explain to him that is why I was calling and as he was getting his supervisor to assist when my call dropped out ... AGAIN!!!!

I am only in my second month of a 24 mth contract, but I can tell you now I am going to be doing everything I can to get out of this. I simply REFUSE to pay for a mobile plan that I can't even make calls on!

Apparently now vodafone have 15 days to get in contact with you once your complaint has been lodged?

Finally out of both contracts. Just waiting on the bag to send the phones back. Knowing Vodafone that will take about 8 months to arrive at my house. I'n now with Telstra and my wife went to Optus. Both VERY happy at how these networks work.

Please people how did you go about getting the CEO's email address! i cant find it anywhere

dear Vodafone. "you have no technical problem, we will upgrade coverage in your area in 12-18 months" is not acceptable. I had acceptable coverage 4 months ago, what went your. I am not paying $79 for your awful customer service and your awful coverage.

Trying to send text messages, it times out well over 50% of the time, even with 3-4 bars of reception on my Iphone 4!

Vodafone software is failing on my N8, they tamper with it way too much and you can never get the updates straight away to fix the bugs. If there are software issues with the phone, and you are on contract which means you will be paying your bills for a subsidised handset anyway, we should be allowed to debrand the phone and use the latest (untampered) software directly from nokia. I've heard Vodafone are the worst at phone software tampering.

Some concerns. Just wondering why some Vodafone staff have been posting here? Don't they know what this site is for? It's not a sympathy seeking site to post in. It's for angry customer complaints to vent their anger so they don't have to take it out on others. I've seen posts like 'don't abuse us in store' and 'be respectful'. Vodafone staff, can you PLEASE direct your concerns to Vodafone Australia. Don't direct it here, it will only make people do contrarily otherwise, particularly at this rate and point in time. If someone abuses you, it's against the law, so just go through the company procedures/policies and remove the abuser from the store where necessary. Call the police or security if necessary. Or close the store. As an employee of Vodafone, by law, you have OHS rights that should be entitled to you in your employment contract, so you deserve compensation from Vodafone should you be harmed by abuse, mentally and/or physically. Read your employment contracts carefully please, before you sign up to work for this highly deceptive business. With many consumers deceived, I can't help but wonder how many employees have been deceived or ignored at Vodafone Australia. Hope it explains this.

i thought it was only Ghana here that we are experiencing poor service from Vodafone but rather a global issue. i pay high bills and don't get the quality service. as at now i can't check my billing online neither can i check my vodafone webmail. i made a report on several occasions but nothing seems to be done. am fedup with them waiting for better internet service providers to come and save Ghanaians. every body is complaining. God save us.

for the last 6 months now i have been strugaling to sort out my billing isues.i have been charged an extreamily large amount for national data when it was ment to be included in my contract but wasnt.it all started when i was eligable for a free upgrade so i got one and they never loged my new contract.i have sofar "fixed" this problem twice.the first time i was credited but my contract wasnt changed .i aparently "fixed" this problem again and was credited again but in my most recent bill there is nothing to certify this and i still owe the same amount.this ontop of all my reception issues i think im ready to switch servers.SHAME ON YOU VODAFONE.

Call cut out in the middle of conversation
I cant hear the other side

Pathetic coverage through what seems to be most of the ACT! where i live is almost non existant!

So over this company and the BS people you deal with on the phones. the people in the store palm you off to the hotlines.

waiting for my contract to end so i can leave with out some overseas phone operator telling me to pay a huge sum of money so i can finally go somewhere that allows me to make calls or recieve messages.

4 of my mates are all in the same boat and we cant even make vodafone to vodafone calls next to each other without issues!!

VODAFONE FTL!!!

I want out. I have written 3 emails to Vodafone complaining that I'm not getting text messages, that i can't call people, that my battery life is (or was over Dec) poor (it was lasting a couple of hours max) and you know what they wrote back? Get your Sim changed. Do they think i haven't done that yet???? And whats with the 'reply' email system =please write in between these lines only= are they f*ing kidding?? If somebody wrote to you and said 'the product you are charging me through the teeth for doesn't actually work' wouldn't you call them??

Well the troubles continue today. I decided after lunchtime to keep a log. I'll probably need a PA to do the admin!

13:30 can't connect to Internet
14:03 tried 3 times to make a call
- connection error
- network busy
- success
15:00 managed to connect to Internet but performance virtually unusable
- timed out
15:31 tried 3 times to make a call
- network busy
- network busy
- success
15:34 managed to connect to Internet but performance virtually unusable
- timed out
15:56 can't connect to Internet
- tried 5 times and gave up

I would like to express some concerns. Why are people labelling this site as highly biased? It's plainly obvious that it is a site for unheard or distressed customers to complain and vent their anger here rather than at Vodafone staff. Words here have some minor profanity, but it is only what usual angry people have to say. Place yourself in their shoes, wouldn't you be just as angry with swearing involved? If this site makes customers feel better, then obviously, by using the how to complain section, they can get their problem resolved with less anger and more respect, since their anger was already posted here as a complaint. That's how I see it. However, direct or indirect racism is not Australian, so that is not right. Do not be racist here or anywhere else. Why? Because we are all humans and are a single species that have a majority of DNA exactly the same as each other. Being racist is like saying dislikes to physical limitations of evolution. We are different in ethnic backgrounds, which helps us distinguish each others' uniqueness. If people all had the same body , the same customs, and the same identity, many people would have trouble recognising each other and people would complain again. So appreciate our differences as multicultural Australians. Implying a comment about verbal accents or communication issues, which would otherwise be taken as racist, should be alright under the condition that it has a reason and explanation as to how it made your issue hard to resolve. If people want to really express how magnificent, excelling, fantastic, and marvellous Vodafone is, then go to their website forums or give them a call telling them how much you love them. They would really need that support right now. Perhaps you could create a Vodafine or Vodafantasy fan site to show your biased support for Vodafone, to make them happier in these dark times. Hopefully, people don't immediately complain about this useful post.

This seems to be all getting out of control here, I'm seeing people disrespecting moderators, ripping into staff and trying to post info on them, people are going against the recommendations of voda-fail regarding how to complain, showing respect etc, and people are actually reveling in it, enjoying it.

the moderators must be working super hard here now, the point is starting to be lost to hate and argument and really is reducing the level of respect that it should deserve.

Extremely Bad reception, poor customer support...

This was meant to be a reply to #12888 Re: 18 Jan 2011 01:26:41am, but it is a major complaint on it's own as well. So I've posted it here. Note that Vodafone employees that work in store are just about the only Australian people we can complain to in order for them to pass the message to their Australian managers, who then pass the message to the company's Australian executives (depending on VHA's management hierarchy). It is then, we hope, that the Australian executives will help resolve the nationwide network problems by implementing checks and investing in an effective, undisruptive way to maintain the network towers. So VHA store employees, please use our initial feedback and give it to the manager, who will hopefully pass it on. Since we are still having problems, it seems that the company has organisational and management issues. VHA employees (ex or not), do not immediately complain against us about abuse, etc. You are hired to represent the company and have signed up knowing that you WILL (often or not) be dealing with angry customers and TOLERATE it, NOT personally but from the company's perspective; ie. AS A HUMAN RESOURCE ASSET OF THE COMPANY, I don't know how many times I have to emphasise this. Customer service, particularly in call centres dealing with customer issues, DOES actually require a good degree of tolerance with upset customers. Don't think you've signed up for the job thinking everyday will be sunny and sales. Think again. If you don't feel safe, then resign or join us on a battle against the company. Otherwise, you won't help us since there is little evidence of taking initiative to pass the feedback to the higher ups. Do something more constructive for once in your 'morning meetings' rather than just taking menial orders. But nothing happens, so both VHA employees and customers start this unending cycle of whinging and sulking. Thus, we keep coming back, more and more aggravated that nothing is resolved. 'It was the angry customer's fault, don't abuse us,' says the employee. 'It was Vodafone's fault, they aren't resolving my issue,' says the customer. Note that customers, in most cases, intend to point the blame and abuse to the company itself, but the employees mistaken it for themselves. Hopefully, this helps clarify the typical 'back and forth company vs employee vs customer argument' that follows a company's major issues. As for Nigel Dews' plainly obvious "IT'S ALL ABOUT KEEPING THE SHAREHOLDERS HAPPY" statement to VHA employees. WHAT THE FUCK. Is that all he cares about? His salary and making shareholders happy? We can tell by the ongoing fall of the company's reputation and the ill treatment of customer services, which means the ill treatment of VHA employees, something we all don't need but is inevitable at this point in time. Once again, the CEO needs to review the company's mission statements. Nuff said.

I'm finally FREE!!!!!

Took months and the TIO, but it worked!

Im with 3 but ever since the merger, the drop outs have increased dramatically. And Planet 3 freezes all the time. Have to turn off and take battery out to restart. Woeful.

Ring them up and get a call centre in India which makes you more frustrated cause you have to wait 10 minutes and nothing is solved.

Contract runs out end of this month so im lucky. Is Telstra better thesedays all should i go to optus??

almost never have any internet let alone 3G, frequently have "No Service", text messages delayed by days sometimes.

No reception even in the centre of the city, calls drop out, when there is reception its never more than one or two bars.

Lame.

1. Impossible to keep track of spend on contract. Sometimes takes up to three days to update which often means I go over my cap and charged ludicrous amounts.
2. When I tried to arrange an installment plan to pay off one such excessive bill they took it out in one installment and sent me overdrawn.
3. Constant dropouts.
4. Useless useless telephone helpline.
5. Even more useless internet site. Fails to recognise my password, fails to recognise my new password that they just texted me and when I finally get online to check my account I get an unknown error and am told to call the useless useless useless telephone helpline.
When I am lying on my deathbed pondering my life, I will think of all the hours I have wasted dealing with Vodafone!.
(Didn't realise they were Poms. I'm Irish so now everything makes sense...)

The phone is still unable to make call or receive call since yesterday night. Anyone having the same issue? I called the Customer service line (the 1300 number from landline) but once i get into technical issue option, the voice machine just told me to call it back later as they are busy. No option to press a call back button. So where do I find the call back button? Oh my god, this is killing me.

Firstly, I give true credit and gratitude to the creator of this Vodafail site, and the moderator(s), for allowing us disappointed customers to vent our anger about our concerns of Vodafone. Without this site, we would remain unheard and we wouldn't know what other issues are occuring as well, nationally. With almost 13000 complaints here and counting, we can only deduce that there is a large sample size of troubled customers, since we do not know how many more customers are experiencing problems that do not post on this site. We also don't know how many of those 15000+ customers who signed up for the class action lawsuit, posted their complaints on this site. We also don't know how many customers of Vodafone Australia's approx. 4.5mil that have complained in various other ways (via email, phone, etc) excluding the internet forums, and have not resolved their issues. I've seen other people or Vodafone staff attempt to prove that there is minimal evidence of any problem with the network, by quoting the number of posts here against the total of Vodafone Australia's 4.5mil client base. That is not right and is plainly misleading. They need to reconsider the external undisclosed figures counting each customer with unresolved complaints, particularly from the call centre overseas where it should be logged. The key point is that if many customers are experiencing similar issues nationally, then there is a real problem that must be addressed, audited, and resolved. I really hope Vodafone is not purposely ignoring us just because there are only 12700+ complaint posts here, with the exception of repeat posts, posts defending Vodafone, or other undetailed complaints. Vodafone should not only take our customer data security extremely seriously, but their poor network too.

Had issues with network sent mail to (PERSONAL DETAILS REMOVED) u issue got resolved :)

Me: 18/10/10

"I am located in Canberra and have been having major problems with the speed of my wireless Internet connection. For the past week it has been less than a quarter of the usual speed and is constantly dropping to 0 bps. This is becoming a major nuisance, and tonight it has been particularly appalling. This is happening on multiple computers so I'm assuming the problem is either with the modem or at your end. Do you have any idea what is going on?"

*****

Vodafone: 26/10/10

"Thank you for your email.

I recommend that you contact our specialist Data Support team in regards to the issue you are experiencing.

They can be contacted from a landline on 1300 650 410 between 8 am - 8 pm, 7 days a week. When you are connected to our automated assistant "Lara", say "Data Services" and your call will be directed to the correct department.

I regret I am unable to troubleshoot data issues via this medium.

Kind regards"

*****

Me: 31/12/10

"It has been three months and I am still having major problems with my Internet connection, and after a little bit of research I find that you were aware of these network problems but rather than telling me below, chose to direct me to datasupport knowing that it would be a waste of time. Do you have any idea when these problems may be resolved? I have three Vodafone services and am about ready to get rid of them all."

*****

Vodafone: 4/1/11

"Thank you for your email.

I can advise that Data Coverage issues are investigated on a case by case basis, hence you will need to contact our Data Support Team for the relevant troubleshooting.

I am not able to assist with Data issues via this medium as was previously advised.

Kind regards"

*****

Me: 10/1/11

"And as was previously stated, the problem is at your end. I'm assuming that due to the class-action lawsuit you have been ordered not to admit that. You are going to lose many customers as a result of your network problems. You will lose even more if you mess them around.

www.vodafail.com

I direct your attention to the many complaints from people ringing data support."

*****

Vodafone: 11/1/11

Hi ,

Thank you for your comments.

You will need to contact the relevant area if you wish to have your data issue investigated.

As previously advised each reported issue is being investigated on a case by case basis.

I am unable to troubleshoot data issues via email.

Kind regards"

*****

And I haven't even started on the phone issues yet.

There may be some 'selfish' and indirectly 'racist' comments in previous posts, but considering the fact that Vodafone continues to ignore us, those comments are expressing our concerns about the failing network and the foreign based call centre that we can barely call. Due to the Vodafone call centre being inconveniently place many kilometers north of Australia, I can only just imagine it as a business tactic to make our calls to that call centre become dropped or not even reach them. If there are foreign employees working in there, then it is only respectful that Vodafone ensures they are well trained to speak understandable english, accent or not. If they have an indian accent but can be clearly understood, then there is no reason to imply 'racist' comments about their accent. Furthermore, Vodafone should open up an Australian call centre that is multicultural so that it caters for Australian concerns. We Australians are quite capable of being employed for call centre work. So in other words, Vodafone Australia, as an Australian company, has outsourced their call centre. So if we Australians take that in an alternate perspective, why won't they hire Australians for their call centres? Thus, we see that even Vodafone Australia is being indirectly 'racist' to us, as if we Australians are not capable for that. I will be cancelling my account with Vodafone due to their network getting worse everyday and they do nothing about it. My phone and mobile broadband needs a service to function. Does anyone know if Vodafone is doing anything with their network to fix this in the upcoming weeks? Evidence please.

I live in a new suburb in the north of Canberra.
No matter where I stand in my house, I get at best two-bars of reception.
The type of work I do requires the ability to take after-hours calls.
Whenever this happens, the call drops out multiple times before I can resolve any problems.

I need to often make international calls and it's really annoying when these calls drop out and I have to call again. This happens with every international call I make. I've now changed to Amaysim and not one call has dropped out.

After having worked in a call center for an electricity supplier for several years, i can tell you it's a very stressful job, half of the time people are just yelling at you, whether there was an outage or not!

For one thing the call center I worked in was mostly Indians anyways as they are the most qualified and actually are the majority of staff in what Australian call centers there are, we had many incidents of people complaining that they want Australia and not to be transfered to Mumbai, they weren't, people would just assume so.

On top of this, if your ringing a call center for an Australian company or service who's call center is in Mumbai, that means these people are working all sorts of weird hours to match our time zone.

These people have families, these people have bills to pay, these people are people, how about a new era in the call center debate, why don't we actually give understanding and respect a go, cause I can tell you from very personal experience, there is a real person on the other end and all your doing when you are being disagreeable is making someone feel bad inside!

It's really not very nice!

i am seriously considering switching providers for both my internet and moblie. i now have very random coverage in my home, when it was ok before. yesterday i had to take my laptop outside before my internet would work. i had a week down the coast where i had to drive to the next town to even get service. i dont see the point in paying for poor coverage! in this day and age it really is unacceptable. lift your game vodafone.

im am sick of having service drop out during important calls. it is really difficult to run a small business or just to have a life when i cant recieve or make calls reliably. lift your game vodafone.

I had posted on vodafail before about the issues everyone seem to be having. I finally got in contact with them I demanded I'd be release from my contract and since I was unable to make or receive calls I wont be paying my last month bill. Vodafail then told me that they are experiencing issues and will have it resolve by the end on Jan or Feb. This wasn't good enough for me, so I am now out of my contract and all charges and last bill waved. I suggest anyone do the same!

I quite oftern suffer from Call drop outs, loss of 3G when trying to surf the net, slow internet speeds when it is working. The lack of help from vodafone is really annoying me and the fact they just released "unlimited" caps now which will just increase there load that they already cannot handle is pissing me off more!!!!

Stop taking on new customers until your old ones are happy. This is not the local Chinese restaurant, we sign up for 24month contracts we cant just decide not to eat there next time because it has left a sour taste in your mouth.

Drop outs, voice mail turning up after 3 days, no signal etc....

just got the email from TIO saying vodafone have 10 days to contact me :D
god i hope they let me out of my contract

Today Tonight has just given the Voidaphone $85 Infinite plan a free plug AS ONE OF THE BEST PHONE DEALS!!! Any takers??? MUST BE KIDDING

Ive been with vodafone for 1mth and i cant beleive how bad my coverage is. It gets to a point where my call are cut off and that is if iam lucky enough to get a call through in the first place. Oh! Dont get me started on internet conection id be here all day. All the power to you for standing up to the big guys. Best of luck.

As I am writing this its coming up to 50 minutes on hold, all I want is for vodafone to cancel my monthly insurance on my phone since I am out of contract and no longer see the point. This is the third time I have requested for this to happen however Lara and friends keep telling me to hang in there because they are super busy and such. On the bright side my call has not been dropped and its nearly 51 minutes!!! a new record I think

Vodafone coverage and network performance is excellent inside the Vodafone store in the Canberra Centre. I will just walk there to use my phone everytime I need to make a call or connect to the Internet. Problem solved.

Managed to connect to the Internet from my phone today but only for about 30 seconds before I started getting timeouts. Can't get my emails. Also experienced a phone drop call drop out this morning. Not sure what I am paying for here.

I signed up for 2 iphone 4's about 2 months ago and since then I have had major issues when we try to call people (it wont connect or drops out). When people try to call us (our phones are apparently off or out of servcie?)When sending sms's(they can take up to 24 hours to reach there destination and even longer if it's an mms)thats if the network lets you send it. When we try to use the internet it is either extremely slow or doesnt even connect! I have tried to call voda numerous times but have not been able to speak to anyone as i am left haning on hold for periods of 30 minutes and longer.......I did manage to complain via email but even then the process is lengthy. they did offer me 2 months free access though, not sure if the probelms will be resolved in that time?

insurance is absolutely ridiculous, nothing can be done upfront. It's always go through automated robot lady named Lara who doesn't understand my feelings at all :(

Even though i live in the middle of the city, i hardly get 3G reception and am always on 1-2 bars on my iPhone. As well as shockingly bad call charges, Vodafone always overprice their caps. $79 dollars per month over 2 years slowly turned into $110 per month.

Either pick up your game or lose your customers Vodfone, because you have sure lost me.

I'm a salesman and travel throughout Canberra and the ACT region. I have yet to discover a single surburb in which I do not have a dropout, missed call or the blue screen of death (iPhone's) "Your Celluar Network is unavailable Please check settings and select another Carrier". If only it was that simple. And internet (3G) I have just giving up on having it.

phone is dead again, full bar 3G signal, just cant make call or receive call. Srsly, why is there no authority looking into this issue? this is a huge commercial crime. Selling out all these phones and plans and not be able to reach a reasonable amount of service time. Breach of SLA!!!I want my money back!!!

I have a phone, but it is just a nice paper weight. No reception 90% of the time, and when it does have reception it is shoddy and almost impossible to make calls with.

I called tech support, was told they were working on it. I have since called back and am now waiting, again, to get someone to talk to me about it.
$79 for a phone that doesnt work. what a joke!

I live in a new development area that has been built over the last 3 years. there is still nearly NO 3G coverage available at my house and barely ANY coverage whilst im inside. Sending texts you need to be standing next a window for it to send first go. ITS BS! They promise us new towers. WHERE ARE THE NEW TOWERS VODAFAIL!?!?!

Can't make calls at the moment. Connection failure ... although 3G is showing full reception. Can't connect to the Internet either although my phone can find the 'Vodafone AU' access point. Can't even connect to 1555 to complain!

I've only recently signed up with Vodafone (Nov 2010) after being with 3 for 2 yrs without a hassle. When my 3 contract was up i was basically told at the 3 store that Vodafone have taken over and to re sign up it would be under vodafone!! Now i use my phone to contact my young chidren which is the only contact i may have for up to 2 weeks at a time so to me it is extrememly important. But since moving to vodafone almost every single call drops out or loses signal imagine my frustration and my kids feelings when they think they're dad just hangs up on them :( . Also i've experienced txt and pxt messages that just never arrive!!! I could be standing next to someone and watch them hit send successfully from thier phone (did this to test)and it never comes through. I wont even start on the internet connection issues!!! i wish id never signed to vodafone.

I have been with Vodafail for only as couple of months. During this time I have endured a few 'glitches' but this last week has provided that 'final straw'. My phone doesn't ring and SMS' take up to 4 hours to reach my phone. This week someone was trying to contact me about picking up my 8 year old son. I never got the message which resulted in a very distressed son and a furious mum. Simply unacceptable. Parents can't risk being uncontactable. I'm outta here.

Well I was on hold for 20 mins then it suddenly said "Number busy" WTF??!?!

If it doesn't cost me to much!

What reception? Vodafone doesn't offer any

vodafone advised that they would fnally accept liability for my faulty phone (after four months of fighting them). They took my insurance off whilst using a replacement phone telling me that they would put it back on automatically when i received my updated phone.. Apprently this is not allowed and i was fed the wrong information. Cheers vodafone...

apparently vodafone thinks it is approrpiate to keep their customers on hold for over half an hour... then to only do it again AND AGAIN... and then when you finally do get to speak to someone about the isues you can barely understand a word they are saying. THANKS VODAFONE!!

i have had my phone for a couple of months and i have a 700 dollar phone bill and i have changed my plan but still im getting more bills ? as my phone has been cut off that amount of time ! as i hear they are charging us more to pay for their problems. rediculous i must say.. back to optus i go..

Today, for the second day in a row... at 1pm I have no service, I wonder if it will last until 3 like yesterday too.

I called yesterday and said they had until noon tomorrow (Friday) to give me the tech report... regardless, I'm going to Telstra tomorrow.

Only enough reception to make a phone call in certain area's.
Have to reconnect/disconnect connection on phone just to receive a signal.
Rarely get full 3G reception. Always low to half strength 3G reception.

I have family in Toowoomba! Im trying to contact them to make sure they are ok, but i cant because of bloody Vodafone!

The service drops, It happens all over Canberra...

FIX IT VODAFONE!

Appalling mobile broadband service. Constant poor reception and dropouts. 6Gb a month for $39 but you are lucky to get 6Mb

Very slow mobile internet,delayed messaging (sending and recieving) by up to 6 hours.My phone (Nokia N97 mini) is basically usless and I still have a year and a half left on my contract.

Get better reception as apposed to pouring money down the drain in sponsering cricket and bringing out new shitty adds

Poor reception, delayed messaging

ANYONE ENCOUNTERING NETWORK ISSUE IN BRISBANE AREA?
I M WONDERING IF THAT VODAFONE FAILURE OR THE FLOOD?

my reception is always bad, my messages always come through a day or 2 late, calls always drop out, my friends hate ringing me because they can never hear me properly, i go to call someoneand it says call failed!! i hat vodafone it has ruined my life!! i wish i could get out of the contract more than anything!!

I posted here previously about my issues with VF, including the cancellations team member who questioned my intentions...

Well... I found my grandmother died last night... but of course the phone didn't ring... I got a voicemail at 10:30 this morning...

FINAL - STRAW...

I'm giving them 24 hours to give me an answer then I'm leaving...

Actually my son took up a plan with Vodafone approx 2 years ago. What the staff member promised is not what he got, when he disputed this & disagreed to pay to pay the obsene bill ($1800 for 1 month) Vodafone slapped a default on him via Veda credit services. He has since applied for loans from 11 different financial institutions & been rejected based on this default even though he had since paid it. He has complainedto the TIO Obudsman to no avail. Vodafone called him & told him they would send records relating to the default nearly a month ago & nothing has turned up & he cannot get on to them to make an enquiry. Does anyone know if there is a way to dispute the injustice of this

After asking around and from my own experience I have a theory that Vodafail support simply starts ignoring you. I started my battle with vodafone a week and a half ago trying to get my coverage issues fixed, or to get them to agree to waiving any penalties when I leave. After the hours on hold etc I'm finally told my case is being escalated and I'll be called on my land line at an agreed to time to troubleshoot. Never got the call. Since that time I've promised call backs that never came (4 times), been hung up on, simply not been able to get through due to network error (4 times) or gotten through and then got the message that there is a "technical error" and I need to hang up (6 times). Now I've gotten through, past Lara and the queue and the phone has simply rung and rung and rung for 5 minutes before I hung up. They are just avoiding me now aren't they? Anyway, I'm leaving and if they charge me for leaving my contract early I'll fight them every way I can.

Our business has 5 mobile phones with Vodafail. We have no reception at our office. We use land lines to make calls and return calls. I use my Vodafail when our doing quotes and have constant coverage issues. I sometimes call a person a dozen times to get connection. Since Vodafail merged with 3 the coverage has vanished into thin air. We have made inquiries with Telecommunications ombudsman to take legal action against this pathetic telecommunications company.

I have been using the same password for the password 2 years and now it wont log me into my account, call there helpdesk and tell em my details and they wont accept it, I use to work on a service desk and they are the most useless people i have ever had to deal with

Cannot make or received calls half the time, broadband keeps dropping out and funnily enough i couldn't even call vodafone to complain. Finally got through and have currently been on hold for 53mins and 10sec. Foolishly i resigned with vodafone for another two years. I'm gonna fight tooth and nail to get out of this 6 day old contract!! Vodafone you suck!!!

FOR ANYONE IN CANBERRA, USE 2G NOT 3G (NOT DUAL MODE EITHER) IF YOU CAN NOT MAKE CALLS OR RECEIVE CALLS.
This is a temporary fix.

I can not receive phone calls or make phone calls. Same deal with texting.
It's either "CONNECTION ERROR" or "NETWORK BUSY". It's down right stupid.
I just came from 1 week in melbourne where the connection was perfectly fine, I come down to Canberra and I have been able to make ONE phone call for the past 3 days I've been back home.

I cant even make simple phone calls. Connections continually drop out, no data connections, heaps of black spots! Its terrible!

Any of you people remember "OneTel".
Ive been looking into my Crystal Ball.
I saw that Vodafone could go under due to all the problems.
I hope that Vodafone Australia is not a stand alone entity.
If it fails all your prepaid access / data will be gone.
Hope Im wrong.

Where to start.....the last 12 months I have been trying to get a proof of purchase from Customer Service and STILL to date have not received it. My phone is now not working and yet again can not get it fixed by insurance as i don't have a copy of the purchase. The last week I have been on the phone or should i say getting dropped out or experiencing problems with vodafone and still have not spoken to somebody. I have had a gut full....no working phone, paying a bill for what i don't know. I really hate vodafone!!! looking forward to my contract ending but am at the point where i feel i will just go to another provider and let them chase me for the bill...then keep the phone dropping out on them and tell them that I'm experiencing problems or better yet have them wait 2 hours on the phone to get some money. Not happy at all with the lack of help....customer service ha ha is a JOKE!!!

I currently work in the ACT just below Parliment House and I cannot get any reception. This is totally unacceptable for the Nations Capital.

They have fixed alleged breach in security.
http://img.whirltools.com/viewer.php?file=99406426101669142428.png

I have just called every number listed on vodaphones website, they all drop out or are experiencing problems!!!!! however called business sales and got through straight away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! surprise surprise!!!!! everyone call this number 1300 111 111 and let them know!!!! this company is beyond a joke