1) vodafone internet has the worst reception. constant dropouts. staff at the vodafone store adamant that the coverage is fine. so i disconnected the contract and had to pay a fee. im with another provider with great coverage.

2)vodafone mobile is crap. line dropouts are frequent, and call quality very poor. not good enough vodafone!

Being a real estate agent, phone is the most important and life line of this profession. Dont get thru calls and clients complain that I am not accessible. Vodafone has caused me great loss in terms of my business. Vodafone has to compensate for my loss.

they f*cked me over years ago when I wouldn't pay their bill for zero service. This is so awesome that they are finally getting screwed over, hope they go bankrupt in australia!

I decided sign up with vodafone because optus was charging me too much for my internet, but i just realised thats better pay more and have the service than pay a okay amount and have nothing!!! Freakin slow internet!!!!!

Vodafone is shit simple, can't wait for my contract to be over.then I can move to telstra or optus

1) vodafone internet has the worst reception. constant dropouts. staff at the vodafone store adamant that the coverage is fine. so i disconnected the contract and had to pay a fee. im with another provider with great coverage.

2)vodafone mobile is crap. line dropouts are frequent, and call quality very poor. not good enough vodafone!

Being a real estate agent, phone is the most important and life line of this profession. Dont get thru calls and clients complain that I am not accessible. Vodafone has caused me great loss in terms of my business. Vodafone has to compensate for my loss.

no one can reach my phone all my calls automatically divert to voice mail even when i have full bars. why am i paying for this plan im on and not able to make or receive calls yeah thats really fair. And when i go in to my local branch or call the service line they do nothing at all to help me and they cant even tell me why i cant make or receive calls. Vodafone have no clue what there doing and do not care about there customers at all.

After about 3 months of our usb internet not working properly and ringing Vodafone multiple times and them blaming it on my computer or repaires and also Vodafone replacing my USB and sim card we are still having problems cancelling our contract. I'm sick of ringing up the call centre being on hold for about 30 minutes at a time (I have a life) and then when speaking to someone they cant do crap to help me or I can't understand them. I even tried to ring the head office (in Sydney) to complain and they ended up putting me back through to India again!!! All I want to do now is cancel my contract, but they wont just do this as they have to do an investigation on why its not working (if it frigin worked then I wouldnt want to cancel it). I'm so sick of their recpetion and customer service, they dont help crap and blame it on the customer saying it's their problem. Very much over it now, going through the investigation at the moment and they will most likely turn around and say I have to pay the cancelation fee as they will say it's working like they do every other time. I have put in a complaint to TIO, so hopefully something will be done to improve their shit service!!!! Something needs to be done!!!!

We've been loyal Vodafone customers for many years. We have personal & business accounts. The service the last 3-4 months has been disgraceful. When we've complained to Vodafone they'd tried to blame the phones rather than their service. This is despite the use of iPhones, Nokias and Blackberries. The same problems, same locations, the same rubbish.
Vodafone has lost us for good. No apology, re assurance or compensation will repair their PR damage. They've demonstrated that they don't value their customers by not informing us of the pending problems but actually denying they existed. All while still advertising for new business on a system that is flawed. They deserve to go broke on their blatant arrogance alone. Glad our contracts are finished as there is no way we would renew with them.

Have been with Vodafone for a few years, in the beginning it was ok, no problems with coverage and always able to contact staff quickly. Now unable to speak to anyone, on hold for ages, then get disconnected constantly. Have missed many urgent calls as they went straight to voicemail and no callback for 2 days. Bad coverage hardly any signal at my home. Vodafone store staff unable to help me either. So frustrating going around in circles.

I NEVER GET CONNECTED TO THE INTERNET SERVICE PROVIDED BY VODAPHONE SINCE I USE THE VODAPHONE SERVICE PLAN 10 DAYS AGO, SO... I CANNOT DOWNLOAD..ANYTHING TO ADD THE FEATURES IN MY MOBILE.

Vodafone have overcharged me for dropped out voicemail retrievals as result of their sub standard Network. Their "customer service" is just as rubbish when trying to find out why I should be charged a national call rates when voice mail retrieval dropped out out . I have cancelled my Vodafone contract today and won't ever return even if they lift their game, which is doubtful

I NEVER GET CONNECTED TO THE INTERNET SERVICE PROVIDED BY VODAPHONE SINCE I USE THE VODAPHONE SERVICE PLAN !) DAYS AGO, SO... I CANNOT DOWNLOAD..ANYTHING TO ADD THE FEATURES IN MY MOBILE.

It is wierd in the middle of conversation it cuts out have to redial again embaressing ,it changes the ring tone byitself A BIG NO NO RECEPTION .95prcent.im 2 year contract. sometimes dont get the names of the callers so i have to guess .i dont know why they start to treat costumers like ... .sorry they need to get sraight.thanks

Cannot use the service that I pay for!

What is the point of having an unlimited cap when every call is limited by a few minutes before a drop out occurs?

While i was happy with VF in the past - I am quickly losing interest in the lack of service I now receive with VF.
Remove one word from the Telco dictionary T E L S T R A - not much left to plat with!!!
Oh god - TELSTRA are SO BAD! Just remember how bad!!!

Im with Vodafone prepaid and use my credit card to top up each month..Last month, for some reason, I could not get through to top up my prepaid..took 4 attempts to add $29 buddle to my phone.... 2 days later I checked my Bank statement and Vodafone took out $29 x 2... Annoyed, I rang vodafone spoke to someone in India and said they would fix my problem up.. In short they would extend my expiry date to the 13/2/11 instead on 13/1/11.... GREAT!! I though but after 4 more attempts to contact them they have not fixed it up... They sent me a email to say it is all fixed now... So I checked via 1512 and NO SURPRISE still not fixed... How easy is it for them to fix.... I guess NOT !! Frustrated. After many years with Vodafone... I will go to Virgin

No reception at all any time what so ever. Any calls we make the line drops out all the time. Have to reconnect to the internet every ten minutes because the wireless drops out not to mention how slow it is in general.We are on plans and neither of our phones work properly and vodafone refuse to replace them.Vodafone is so fucked!

I no longer have a problem. About 3 years ago I went to Crazy John's. When I found out it was Vodafone I told the salesperson I can't have Vodafone as I am a Carer and due to the lack of coverage in my suburb I could not be without a phone. I was assured that the coverage had improved since my previous experience with Vodafone some years earlier so I signed a contract. Later that day I was without coverage. The service in and around the suburb of Windale is a disgrace. I tried to get out of the contract on the grounds I was told lies by salesperson. The attempt was unsuccessful. I paid out the contract and went back to Telstra.

this is the second time in which i have lost reception where i live. the first time i lost reception was a few months ago, and just recently again. the only way i could use my iphone was to switch off 3g and once i switched it back again, i'd have no service. this is absolute bullshit, i've never had issues with vodafone up until now.

For weeks I have missed incoming calls (diverting straight to voicemail) and had been unable to send or receive MMS messages. Thought I had that sorted after a painful call to Vodafone. Today I spent another frustrating hour on the phone after calls started diverting to voicemail again and text messages weren't getting through. The operator finally admitted that Vodafone network problems are the cause and after checking all the settings on my phone, assured me that I won't have any more problems. I in turn, advised him that I had better not because they didn't want me calling again!

It is wierd in the middle of conversation it cuts out have to redial again embaressing ,it changes the ring tone byitself A BIG NO NO RECEPTION .95prcent.im 2 year contract. sometimes dont get the names of the callers so i have to guess .i dont no when companies get fames they start to treat cosromers like shit .sorry they need to get sraight.thanks

Have 3 mobile phone services in Beaumont Hills, (kellyville)2155 suppose to be one of fastest growing areas 5-10 years ago yet Vodafone reception is terrible,never caught up, constant drop outs on Brampton drive until you get on Samantha Riley Drive. Terrible reception at homes on Hadlow close, Comet and Smalls Creek drive. Would expect Vodafone to have a half decent service in Beaumont hills. If you live here avoid Vodafone, can't wait for my contract to expire

cheers

Yay for this website! I'm thinking they may be getting the point now!?!
We are so use to a world that is so disposable - including customers. You normally get a 14 year old who doesn't give two hoots about what you really want whether it is at McDonalds or at a company like Vodafone. Gone are the good ol'days where the customer was always right and you actually got service...which is what I don't get from Vodafone. I get service in 1 part of town but not over here, or there, but I do here but not there. Also within buildings, like a hospital, NO service...hhhmmmnn. Other friends on other providers do, but not me??? And here is the best one, a friend who doesn't have a home phone line as they have their mobile on that "you don't need one plan as you have your mobile", has NO RECEPTION IN HER HOME!!! Go figure!

Time, angst, hassle. Not able to access emails on interstate business trip, data dropouts constantly, when I ring, queue and complain, they have seen fit to credit me $20 !! What an insult. Standing in CBD Sydney, cannot access my emails? What kind of service is this. Class action - good idea. If promised service is not given, we should demand it.

since getting an iphone from them two months agoits been all downhill.NO RECEPTION,BAD RECEPTION,DROPOUTS AND DONT EVEN START ME ON THEIR CUSTOMER(NO) SERVICE. RIDICULOUS.ARE THEY A PHONE COMPANY OR THE MAFIA

I HAVE A COMP ACC WITH THEM I PULLED ONE OF MY PHONES OUT OF CONTRACT I TOLD THEM IF THEY CHARGED ME EXTRA ON MY NEXT BILL I WOULD CALL IN THE LAWYERS I GET CUT OFF ON EVERY CALL THEN HAVE TO RING MY CLIENT BACK ON A LAND LINE I WAS PAYING DOUBLE THE ONLY TIME CUSTOMER SERV SPOKE TO ME WAS WHEN I TOLD THEM I WOULD CALL MY LAWYERS, IF YOU DONT WANT TO GO MAD DONT GO VODAPHONE,

I have spent two hours on hold to their customer service number, i had to hang up because the phone i was on ran out of battery. I had everything i was going to say and every record i had right in front of me, but no, it never happened because no one could be bothered to pick up the phone....and they're a phone company. BIGGEST JOKE. This was after i'd been in-store. Even the guy behind the counter warned me what i was in for.

They are charging me for a phone i have not used... and the bill is growing even without use.They claim it's a time delay, but why after six days of being switched off is it still adding on costs? Shouldn't they just do it at once and be done with it? Of course not, that is the LOGICAL thing to do.They are also showing me i have an unpaid bill. i have a receipt and over a week later apparently i still owe.

Vodafone struggles to provide decent coverage....anywhere!

The picture messages i send wake my contacts in the middle of the night over 24 hours after they were originally sent. Aren't I popular the next day? Thanks Vodafone.To receive messages, i have to actually send individual messages to each contact before i get just one that could have been sent hours ago.It takes ten minutes to open a single page on my iphone due to the little "Searching" in the corner that makes me want to throw my phone at the wall.

The 24 month contract is more expensive than one for a new iphone 4... and i'm receiving less for my money. Their three months early exit offer is clearly not enough, make it three months into the contract and they've got themselves a deal.

Their "spend and entitlements" page does not update, or does so very slowly ensuring their "valued" customers have exceeded their plan and then still tell them they can text their little heart out.
All in all, what can i say...
Will i be going back? Certainly not.

Always unavailable still the phone on and can not make any phone calls for days. It was like that from 23/12 to 26/12 at last time.drops call at all time.Like i have a selfphone but it does not work.It is not because my mobile it is cause of VODAFONE fails at ALL THE TIME. Please stop billing me or get a better service which i should 100% used n happy to pay the bill :(
Take back the contract and let me free, you dare VODAFONE !!!!!
HATE U SO MUCH!!!!!

I actually haven't had any problems with Vodafone at all. I know a lot of other people who haven't either. Everything has its issues you just have to give it a chance or go to Telstra or Optus or whoever and pay through the roof. As for reaching an Indian Call Centre most companies in Oz use them so thats nothing out of the ordinary is it.

Always unavailable still the phone on and can not make any phone calls for days. It was alike that from 23/12 to 26/12 at last time.drops call at all time.Like i have a selfphone but it does not work.It is not because my mobile it is cause of VODAFONE fails at ALL THE TIME. Please spot billing me or get a better service which i should 100% used n happy to pay the bill :(
Take back the contract and let me free, you dare VODAFONE !!!!!
HATE U SO MUCH!!!!!

vodafone will have to allow their scammed customers off their contracts,theres no question about it

I joined Vodafone about 5 years ago in regional New Zealand where the coverage was good. I moved to Australia believing this would continue. I signed up for a 24 month, $29 post-paid plan as I was attracted initially by the free calling to 3 and Vodafone. Of course to enjoy such a service, it is necessary to have coverage! At my parent's house in Wollongong I kept a measly 1 bar or no bars downstairs despite the house being on high ground apparently near a Vodafone mast? In Shell Cove, near Shellharbour, I get no coverage at all. I literally have to walk up the street holding my phone in the air to get one bar. I receive constant drop-outs. I also receive no coverage between Waterfall and Sutherland which I find ludicrous - these suburbs and those between them are less than an hour away from Sydney! Vodafone however deny there are any issues with their coverage in any of the areas I have identified problems. They blatantly lie on their website and get away with it. Why should I pay for a service that does not work and be involved with a company who deny any issues exist?

I am in the process of working with debt collectors regarding a vodafone bill. I didnt recieve my first iphone bill for 2 months, despite calling them 3 times asking for my bill which of course takes hours because the call wait line is endless and the customer service reps incompetant. I then had my iphone stolen and when i called them was told i could get a new one which i could pay off over 6 months. I then recieved a $3000!!!!!!! bill for 3 months worth of charges (what the hell?? I was on a $79 dollar per month contract) and the new iphone which was to be paid within 2 weeks. Goodbye good credit rating, hello years of terrible service and no help. Im so happy this has been started, i thought it was just me! Its about time these big corporations were held accountable! The best part is that i cannot now switch service providers because of my credit rating

i am on a 2 year contract, have 7 months to go.
Line drop out and no voice/data receptions every now and then.

19 months into my 24 month plan..............never agian
dont get reception in my house have to put my head out the window and even than i only get a bar or 2 and i live in the inner west of sydney, coverage drop out all the time ,if i have to talk to layla or what ever her name is im gonna pull my hair out, spend 2 night been transfer to different department just trying to set up direct debit before i got put thou to a person in egypt.......their plenty more but i will be here all night

Always unavailable still the phone on and can not make any phone calls for days. It was alike that from 23/12 to 26/12 at last time.drops call at all time.Like i have a selfphone but it does not work.It is not because my mobile it is cause of VODAFONE fails at ALL THE TIME. Please spot billing me or get a better service which i should 100% used n happy to pay the bill :(
Take back the contract and let me free, you dare VODAFONE !!!!!
HATE U SO MUCH!!!!!

I could not figure out why friends and family had repeatedly told me that they had called me, but my phone did not ring or no voicemail. I called Vodafone (and lost hours and hours off my life that i will never get back)and was told that it was my phone settings and that between the hours of 11pm and 6am, Vodafone were upgrading the network in my area. This went on for months. More phone calls and more b/s from Vodafone. Eventually, i was told that i had to turn off the 3G on my phone so it can work properly. Now i am stuck with slow downloads on my 'smart phone'for email and internet and still i pay a premium contract price. Reception in my area is still cactus between 11pm and 6am. Bring on the fight !

im a courier and im on my phone all day... the area i work in everyday is all of western sydney as far as the northern beaches, i constantly lose coverage and have problems with the moblie internet. i constantly have dropped calls nd lose all reception.. i was with 3 for 2 years and suffered the same problems...

im a courier and im on my phone all day... the area i work in everyday is all of western sydney as far as the northern beaches, i constantly lose coverage and have problems with the moblie internet. i constantly have dropped calls nd lose all reception.. i was with 3 for 2 years and suffered the same problems...

Phone constantly cutting out and that only in the case that it connects in the first place! Not sending me balance updates when I request for it to be sms to me.

Calls drop out all the time, the net is so very, very slow. My doctor's surgery got agro with me because I couldn't be contacted. I didn;t known they were trying to contact me.
I thought I was going mad, I thought it was just me until I found this site. Now I'm stuck in a plan. I feel overwhelmed by the size and power of this corporationy corporation.
Thank you vodafail.com for easing an element of the pain.

I continually drop calls and then can't return calls until i switch off my phone and reset. Safari and data use is very unreliable, sometimes it works other times i need to switch off and restart the phone in order to use safari or else it displays a "no cellular network" message. My friend has the same iphone as I and is with telstra and he always has solid data coverage and has never dropped a call. Next plan will be with them.

At least every second call dropped out every day for 12 months. I spent a total of 120 hours complaining about my service. It was almost in[ossible to make myself understood. They tld me to turn my 3g off. I told them that if I had to turn my 3g off, they would end my 24 month contract and refund the $10 p/m for the iphone. Finally I had enough and called the ombudsman. I got a complaint number and called voda back. They asked me to send the phone back and they refunded the $130 I had paid for the phone. They did not refund the 13 X $79 I had paid for their shitty service. I never used the data as it was either so slow as to be unuseable or not in 3g so were not able to use it. I am with telstra and its shitty billing system but at least I can use the data and the calls don't drop out much

We live in the Illawarra and rarely get reception in our house :-) We never have 3G internet and often don't have enough reception to make a call. If I am lucky enough to make a call it drops out. Vodafone keeps on telling me to turn off 3G then turn it on, it is just not good enough.

I have been a vodafone customer for over 20 yrs now and in the last 9 mths they have quickly become the worst network provider but both phone and internet I am have touble with line drop outs or more regular bases failed SMS or TXt mesage being sent or recieved but no problem recieving vodafone TXT message re the bill is ready to viewed they make sure they come through.At the begining of Nov I had serious issues with TXT messages I with to a vodafone shop to get it fix stood there for over an 1.5 hrs waiting to get fix they rang vodafone and the tech came on line they were cut off I had to get a new phone so went for a smart phone and still having problems with TXT vocie mail and data its becoming anyoning now so bring on the fight I ready to join.

When i call someone i always have this failed call. I always have dropped outs. The reception is very poor most of the times. When i call overseas i always blame they have a cheap phone and they better upgrade as the recprtion is very bad. Now i know it the culprit is vodafone.

reception keeps dropping out, calls cut out and getting charge for things i havnt even done on my phone plus when i started my contract they said i have unlimited messages but i get charged for all the messages i send i rang up and they told me that the plan im on doesnt have unlimited messages when clearly the staff at vodafone told me i do when i signed up.

i have been having issues with vodafone for months now. Today I have reached my limit. I receive text and mms messages hours or days later. extremely frustrating!
my friends tell me my phone is always off when it isn't. Everytime i go home my reception goes from bad to worse. To make things worse my plan with Vodafone doesnt end until September 2011!

I GET 3GB OFF DATA EACH MONTH BUT I CANT EVEN USE 200MB A MONTH BECAUSE THE 3G NEVER WORKS..

I've had a 24 month contract with vodafone for 18 months. Over this period, I have had regular call drop outs, no reception coverage in metropolitan areas in and around Sydney, late voicemail messages (by up to 3 days), failed text messages almost daily and unreceived messages.
I called Vodafone to see what was going on and after 50 minutes I finally got through to someone in an Indian call centre who said they would transfer me to someone in technical support to check my network coverage. I waited another 35 minutes to be transferred, before giving up since no one took the call.
The second time I called I asked for the payout figure on my account since I was sick to death of all the network issues and I was told that i couldnt cancel my account without paying $600 exit fee despite the fact that the vodafone service was not living up to the services stated in my contract. I am less than impressed by vodafone's breach of contract and denial of any wrong doing and of the unhelpful service I received when calling for assistance.

As of the last 3 weeks I am unable to send messages to my best friend, who is also on the Vodafail network. I am being charged for them and getting delivery reports but she is not recieving them.
SMS messages sometimes take more than 1 day to be delivered. UNACCEPTABLE!!!
I constantly get the connection error when trying to call out, also in the last 3 weeks. EXTREEMLY FRUSTRATING!
Should be able to pick up my phone and call and text when I feel like it.

I bought a Vodafone broadband internet, cap 39.99, in June. I had to go through a lot of trouble to return the service package because the coverage in Rockdale NSW was literally 0.

I then bought 3 mobile broadband plan. I was happy with the service till the day 3 merged with Vodafone. Since then I haven't had a day of normal operation.

This is bloody ridiculous. We're living in a first world country yet internet (and thus IT) is far behind some "third world" countries I had the pleasure to know.

I am paying a lot for something I don't get - literally.

In regards with the mobile services, I have 100% cases of undelivered incoming international SMSs, phone calls from people that have never DIALED my number.
Software/hardware glitch? Perhaps... but that's not an excuse.

Never receive voicemails, text messages come through delayed, having to constantly restart my phone to use data, calls constantly drop out, people can never get through to me and their customer service is just as pathetic as the network itself.

I have come to an agreement to cancel my contract with them (6 months left) without a charge, but they want me to pay off the balance of the phone still. I'm reluctant to pay this considering the trouble I have been through.

Funny thing is, I cannot end this issue as it it now impossible to get through and talk to someone.

Constant call drop outs and they suck your money up without giving good service. They charge like wounded bulls & give very little back.

Now that I have your attention,
Vodafone is excellent in the field of - appalling...
Honest to god I have spent more than 24 hours of my time to customer service having issues unresolved.
I have missed job interviews, meetings with friends and given my stress levels a good kick start.
Billing issues with the USB internet, poor customer service (so much so that they blamed me for the faulty device), extended periods of time taken to correct errors made on behalf of customer service reps, it goes on and on
I also think the merge with 3 has made vodafone coverage astronomically worse.
People with control need to fix the endless problems that is Vodafone Customer Service.

I wish the people behind this class action all the best.

Vodafone has to be one of the most frustrating companies to deal with and to be a customer of.

Customer "Care"? I've never felt any 'care' over the phone - sitting on hold for an hour was as long as I lasted before giving up to find an email address to air my complaints. That way at least I could communicate and make the most of my time whilst I waited for a response.

My billing appears incorrect and hadn't updated my 'best mate' number so that I could receive free calls, leading to over charging. Then I find out that after being a loyal customer for a number of years that I care not to remember, that if I signed up to day I would be receiving nearly double the value for the same amount of money. It would be nice of vodafone to reward customer loyalty by atleast offering them the latest deals instead of leaving the owness on us to find out what the latest plan value is and request to be changed accross to the new version of the exact same plan. Fortunately, they would let me transfer my plan.

Don't even let me get started on reception. I can't make a phone call from my bedroom. Enough said.

Can't wait until June when my contract expires.

Can not run my business with that carrier!! They keep telling me there nothing wrong for weeks now!

I spend over $700 a month even on a cap, i have more drop outs and poor reception then ever before

I am going to cancel my contract tomorrow.
Vodafone constantly dropps out with network error connection.
No 3g at my house.
Lara drives me to the point insanity and you cant talk to a real person.
Plus i think they overcharged me on my last bill, which is so hard to understand.
Not hAppy!..

IM GOING CRAZY

I signed up to vodaphone because i got told it was good. Since i have been with them:
-most of my calls drop out
-i hardly ever have reception
-even if i do have reception, people try to call me alot but it just goes straight through to voice mail
-i signed up to a $49 a month cap and up it to the $99 unlimited a month, and when my bill came it was over $200 i think it was, i rang and told them it was wrong but i still had to pay it. It was suppose to then be fixed but it happened again, and i had to pay a higher bill yet again. It then got fixed but i had to wait until the next month for it to start.
-i cant wait for my contract to end so i can change to a network that actually works.
*im a very dissappointed vodaphone customer*

i have used Vodafone for 2 years now and i have had troubles with 3G - it never works, and the time that it actually works - have to wait 10mins to open a page on my iPhone which can get really frustrating. Reception is pretty bad when instead of the reception bars i have 'Searching...' most of the time, and trying to make phone calls i need to go through a numerous failed calls before it actually rings...not happy.

I was with 3 and receving nil to 1 bar of coverage in the city. Vodafone contacted me to transfer to a different type of mobile broadband connection, with supposedly better service. I am unable to connect and was told by the tech team (after being hung up on twice) that I was sent an outdated cd to load the program on my computer and that I need to update this via the internet... how can I do this if I don't have internet?!

I'm amazed at the decline in standards from Vodafone over the years. I joined 7 years ago on the old 'No Plans' and was always really happy - great customer service, reasonable coverage, good deals, competitive prices, and I used to get a present from them every year for my loyalty. I've since gone on to have capped plans for my phone and mobile broadband in the last 3 years, and don't have too many good things to say about the company anymore.

I get reasonable service on my mobile, but mobile broadband is a bit of a joke. Coverage is VERY limited - I've never had more than 2 bars or 'Poor' service. Not to mention it recently dropped out completely for about a fortnight. Right before exams. Thanks. The same thing happened to several of my friends at the same time.

The worst thing though is the customer service. I've never gotten through to the right person/department straight away when calling, and I've often had to call multiple numbers. Setting up my mobile broadband, I kept getting told the number I had called wasn't correct - despite using the number that was in the setup instruction booklet, or calling the number that the previous operator had told me to call.
Recently trying to upgrade my plan, I actually yelled at an operator. Not intentionally, but I let out a loud, stern "NO!" when the person that I had been transferred to to change the plan attempted to transfer me back to the department I had just been transferred from.
In another instance, when trying to find out what was going on with a mobile broadband error, I spent 20mins on the phone, just to have the operator repeat my problem back at me and tell me that myvodafone.com wasn't working. Which I had also mentioned to him (and which it pretty much never is anyway...)
These things are frustrating, inconvenient, and a waste of all of our time. I don't mind being put on hold or transferred if my problems are going to be fixed! I think vodafone customer service suffers from a severe case of micro-management - no one person ever seems to think the customer's problem or issue is their responsibility!

Grrr vodafone. Grrr.

All of last week I couldn't make any calls or sms out nor could I receive any of them. I keep dropping out of internet coverage (if I'm lucky to get any). And when I tried calling their customer service to ask if they have any issues, I was simply told that they have not received the memo or notification. I was also locked out of my online account for using the correct password and answering my secret question correctly!

every single call drops out within 3 minutes. voicemail notification is late. frustrating! I have a contract with vodafone to provide a mobile phone service...I think they are breaching the contract. And as for their mobile broadband - completely useless.

I actually really like Vodafone & think its A great company I know right the coverage Isn't that great sometimes...or whenever its cloudy but It does make up for it with great costumer service(I am aware most of you may not have had this experience but in my extensive experience with Vodafone they have been exceptional) I wouldn't change networks because Vodafone is ok.could be better that's true but everything could hey.I don't mean to undermine anyone's opinions here and I hope you respect my opinion & experience here as I in turn respect yours but disagree with the slamming of Vodafone as a whole.

No reception when i walk into a demountable at work!a freaking demountable!is vodafone's reception so bad that it can't penetrate a 1.5mm thick steel plate?And my colleagues who are on the work mobile which is on the telstra network are making calls...i've seen better network coverage in remote villages in india!

Lucky I am out of their plan in 2 weeks and I would never have anything to do with them again they are shit went you try to call them you get some nut from India that has no idear after you get through the bitch. Telstra here i come. FUCK Vodafail

I was in the Vodafone store with no coverage. Is that fail or what? When I asked about this, they told me that it was because of my phone.. After a few hours my reception came back to one bar. FAILWHALE

I have been trying to contact Vodafone since the end of October. Made contact with the stores who send on emails. Finally I made contact with someone a week ago and they were going to call me straight back, as yet am still waiting. Currenly have a complaint in with the TIO. Was told I had to wait until the end of December for a response from Vodafone until the end of December as they are inundated with complaints. As with everyone I have very bad coverage issues on my phone and wireless broadband. Will have to keep waiting and waiting to see what happens....

Hey i am no longer with Voldephone as I call them(a la the bad dude from Harry Potter: Voldemorte) but it took me 30 hours to get away from them. WORST service i have ever had in my entire life. Just VILE. Basically, the phone worked okay. But then i would get a final demand for my bill. So i'd phone and say 'this is the first bill i've got it, I'll pay it right now etc etc'. This would take hours to sort. Then i would get a letter from a debt collection agency. It went on and on. I ended up in 1000 credit with Voldephone, still getting debt collection letters and phone calls and spending hours on the phone with them. I still get a rush of blood and jaw tension even just seeing their stupid sign. They are the only company i have ever screamed 'fuq you' down the phone at. It was unbelievably problematic and stressful for something that should have been SO easy. BTW, they never record a SINGLE complaint so whatever the issue, you have to tell each call centre worker all over again. I loathe this company so much. They still have about $500 of my money. And i had to throw away the phone i got on the contract with them because Vodaphone locked it and to unlock it they wanted me to courier it to their "unlocking depot in Tasmania." There is heaps more. Thank you for letting me vent this.

I couldn't agree more with all the comments I am reading. Problems I (and many of you face)
1. Reception dropping out
2. Phone not ringing and going straight to message bank, even when my phone tells me that I have full coverage
3. Text and MMS messages not getting through
4. When I dial a number, nothing happens for a while, then if I'm lucky, the call goes through - if not, just goes back to the screen before I dialed the numebr (this has happened on multiple phones)
5. Every time I speak with Vodafone about these issues, they tell me it's a problem with the telephone rather than their network

Why am I still with Vodafone, you ask? I too, ask myself this very question.

I purchased a pre pay vodaphone card on 1st July 2010 and they added someone's else's name as the service owner instead of me.

I bought Vodafone Mobile Broadband, prepaid 12G, valid for 1 year. I thought this would meet my needs well.

But I have had trouble getting an adequate signal even in cities. I had trouble in suburban Perth, in Melbourne CBD and suburbs, and in my home in the Wollongong area. In Brisbane suburbs it works - slowly. Not too bad in some Southern Sydney suburbs. In Blackburn, Melbourne I spent an hour on the phone trying to get help and eventually got a signal. (The agent was helpful.)

Overall, the signal strength often seems quite poor, even in cities. I have probably wasted the money I spent on Vodafone. To be fair, in the first week of problems they gave me the option of my money back, but I thought it would surely work well in other cities. Mostly it didn't. So I had to subscribe to Telstra mobile Broadband on a more expensive 2-year contract to be sure of coverage.

I would rather have just had Vodafone, which would have been adequate for my mobile broadband needs, but with my work, I need a reliable connection.

Whenever I go inside woolworths or coles.I lose my vodafone signal. I complained about it ages ago and was told that it was interfering with the supermarket signal ( whatever it is), then I told the customer service why only my vodafone has no signal while my other mobile with other carrier has a signal. he can't explain why!!

often drops out during call, thought it was new iphone. reception poor.

I am not with voda any more, the phone coverage was inadequate, I told them mant times that the call drops out, they said we are making improvment, but it was still the same. The service got worst, their customer service was always busy and long wait for support. I wanted compensation for the bad service, that did not happen, so I refused to pay my bill, so they put me on bad credit, I did pay up , but I paid $300 to much, and they still have not returned the 300 to me.I work for a carrier, sometimes I feel like pulling the plug and thus making their network go down completetly, but I don't want toget into trouble.

I keep getting the switched off message EVERYTIME I call my friends (who are also on vodafone!!) and vice versa. I have to SMS someone first, THEN call them, otherwise I will get that dreaded switched off message (vice versa for my friends as well). It's so frustrating cause when i tried to call "LARA" (don't get me started on her) to report this issue, again I was greeted with a switched off message. For Fuzz sakes, its not even a mobile i'm calling!!!! So pissed off right now!

Vodafone fails on so many levels. Customer service (or lack there of) I am not sure why vodafone thinks their customers have endless amounts of time to sit on hold to the custer care number, and if you choose to email Vodafone rather than wate time you don't have on hold to them, there is a zero chance that they will resolve your issue by email. And the continuous drop outs of calls which is so infuriating, and extremely unprofessional when your on a business to call to have to call back often times more than once, the inability of apps to load and work makes makes it almost worthless having a smart phone. I can't send emails from my iPhone since October and Vodafone have still not rectified the issue. I look forwarbto my contract ending so I can switch to a better service provider.

i was convinced that it was my 20 month old nokia e71(which has not let me down at all)vodafone staff helped with the convincing.
not until i signed another 2yr contract 1 week ago i started recieving txt messages from friends hours later in clusters once again.
also friends and customers calling me and i was not recieving their calls.
considering leaving for telstra perhaps???????

i am a communications broker. I was rated the 4th best Vodafone Business Consultant in Australia just over a year ago. my estimate is that I received a 50% complaint rate from signed customers although I tried hard to make sure that I checked the coverage maps against the business geographical presence. it put so much pressure on me i could no longer sell the product. I note Mr. Crews comments about future improved coverage. what a load of crap. heard it EXACTLY the same 2 years ago. i even sold the product on future promised improvements that never eventuated. anyone that doesn't believe Vodafones lack of reception should try the Coffs Harbour and Newcastle area to see how serious this co. takes our country. why else would they have a kiwi in charge? they're not serious.

Bad reception at home and at work. I am currently moving my entire corporate plan to Telstra as their service actually works!
Secondly all mobile contracts whether data or both voice and data should be limited to a maximum of 12 months.
Thanks for the opportunity to voice my pain.
Posted via wifi due to bad coverage in Belrose, NSW.

So fukn retarded.

As with everyone else, my mobile drops out and the service is terrible.

The peace de resistance is when I call vodafone to complain or ask what is going on and the phone drops out just as I get onto someone. Another 45 minutes later and I am told that I must have changed the settings on my mobile for all these drop outs to occur.

Fuck you vodafone!

I WAS WITH VODAFAIL AND FEW YEARS AGO AND THEY CHANGED MY PLAN WITHOUT CONSULTING ME 1ST AND I RANG THEM UP I GOT RUDE CUSTOMER SERVICE 3 TIMES ALL HANGING UP ON ME. THE SOONER THESE GUYS GET SHUT DOWN THE BETTER OFF AUSTRALIANS WILL BE.

No coverage foe approx 3 months in my area, Vodafone always going to fix, then contacted the Tele Ombudsmen vodafone released me from my 3 contracts. took 2 months and 4 phone calls from me to send back my phones now getting demand letters for outstanding contracts for $ 2405.69. Lost money due to business calls not being able to get through to me and 1/2 way through contracts therefore I lost because I had to send phones back.

never get any reception in level one westpoint blacktown, never get reception inside the westpoint blacktown (in the middle area), whenever I ring overseas I spent most of our time saying eh?? eh?? what did you say?? or even couldnt hear anything...cut off for no reason... internet connection fail most of the time...receive message hours after they sent it to me, failing in sending message whenever i am inside the house.... really bad...

just changed to vodafone prepay, just not getting a lot of messages out and the coverage is generally scetchy

No reception and no answers to my questions. I want to talk to a human not that fucking machine.

I was with vodafone a few years ago and i had nothing but poor reception and the customer service don't get me started on that. Rude and disgusting manners they changed my plan without my permission and they would not change it back so i said fine you no longer get my business and i left them that day. Vodafone is the worst Telco company to date. The sooner they go out of business the better Australians will be better off.

i was sold 3 usb vodafone sticks and 2 phones ror my bedding business in sydney and all i have been experiencing is hassle trying to conect and call my suppliers and clients is a hassle with line dropping out or no signal at all not good enough vodaphone

Vodafone sends me a bill to pay for mobile phone service, but the service is terrible so why should we have to pay our bills? They broke their end of the agreement.

Vodafone won't be able to fix it for years as they haven't invested in the infrastructure like Telstra has.


There is only one way to fix the problems

I run my own business and my mobile is my only contact. Frequent dropping out and extreme bills is unbelievable.

No services, drop outs etc are not what I pay for. When people call me it goes straight to voice mail which in turn i get charged for accessing.

The services that you're meant to send a text to see how much you have left on your cap doesn't work and expecting only a $49 and getting close to $300 is outrageous.

As I am typing this - I am in between many dropouts - Dropping out constantly for weeks - I rang the customer services - they said to me that there is nothing wrong with their reception and network status - I don't believe them at all - because some days they behave but mostly every night - it drops out too many times - I am losing patience - but the problem is if i go with another service provider - I have to pay all over again for a different modem and as well set up fee - it sucks!!!