Constant call dropouts,ridiculous wait times (hours) in order to sort a problem they made in the first place. Without doubt the worst phone company i have EVER been with, and i have been with them all. If you are reading this and are considering vodafone, DO NOT EVER EVER EVER SIGN UP!!!!!!!!! WORST COMPANY EVER

Calls continually drop, one phone call that lasted 20 minutes or so, became 4 or 5 calls, constantly dropping out every couple of minutes... There will be times also when 3G just doesn't work, even though I'm in a coverage area...

Rubbish service in Perth, WA - with calls dropping out continuously, delays in voicemail messsages, not sending emails from my iphone until i'm within wifi range at home. This is after living in Sydney where I had no (that's zero) reception along Glebe Point Road as well as all the above. Can't wait to switch!

Got my new iphone and had to call to activate my micro-sim - It came with a purchase order, which I threw out. So I call Vodafone to activate it and they put me through to another line, after 45mins of waiting some guy who can barely speak english asks me for the purchase order number, which of course I don't have. I said can't you search by the SIM card number - the first guy said all I needed was the SIM card number. This guy says oh no you need the purchase order number - I will have to put you through to another department ad then you will have to come back to us - So I am once again put on hold. I started googling activating micro sim and found a dedicated phone number so I hung up and called that number & 2 minutes later it was activated - Thank you for your help Vodafone...not..
Oh..and I can't even make calls because if I even move 1cm away from a spot where I get some kind of signal the phone cuts out..What is the point!!!!!!!

I rather not have a phone with the service i get with Vodafone. Someone needs to take action. I am locked for 24 months with Vodafone :(

For the person who wrote the following:

YOU ALL COMPLAIN!
VODAFONE IS CHEAPER THAN ANY OTHER AND THATS WHY IM WITH THEM.
IVE HAD PROBLEMS AND I HAD THE BEST OF.
IF YOU FOLLOW THE PROMPTS AND DO WHAT YOUR TOLD WHEN YOU HAVE PROBLEMS IT WOULD ALL GET SORTED INSTEAD THE PROBLEM WITH PEOPLE TODAY IS YOU WANT THINGS FIXED STRAIGHT AWAY!!!

VODAFONE IS NOT OUT TO GET YOU
(AND THE GUY THAT MADE THIS SITE, YOU ARE THE PROBLEM WITH PEOPLE TODAY)
GO TO TELSTRA AND PAY 3TIMES MORE JUST TO GET A BIT MORE SERVICE.

NO ONE SAYS HOW VODAFONE A SPENDING 500MILLION ON THERE COVERAGE AND THATS WHY THERE A SMALL PROBLEMS NOW ..

Are you serious??
Are you the Vodafone CEO??
Constant Dropouts,terrible recption,slow data download..
If i sign up for a 24 month contract i expect a service that is firstly as advertised, secondly as per the contract i signed..
I did not sign up for a 50 minute wait on the phone when i wish to query a bill,or do i need to call someone 2 or 3 times because of dropouts and recption issues.
AND NO ITS NOT MY PHONE that has the issue because every phone make and model does the same thing with Vodafone.....
If vodafone listened to their customers and worked to resolve there complaints all of us would not be in this position.
Regards,
EXTREMELY UNHAPPY

I live 1/2 hour East from the main CBD of Perth and I have roaming reception. After travelling North or South 1/2 an hour, from the CBD of Perth, I have full reception. I can not understand why I have roaming, being close to the city.

I have just been released from my contract to source another mobile service provider after complaining to the TIO

I joined Vodafone in December 2010 porting 12 phone numbers from 3G due to poor reception and continuous dropping out of calls. The Sales Rep that I spoke to assured me that the issue was due to the two services amalgamating and issues regarding the integration of services. I run an accommodation support service for people who have a disability and it is essential that we have reliable communications to ensure the welfare of our residents. Since joining Vodafone I had one telephone that did not work on delivery. We have constant call drop outs and my Nurse Advisor who missed several urgent calls relating to one of our residents who had to be admitted to hospital receive text messages four days after they had been sent.
My Service Coordinator has today told me that she was waiting for information regarding the medical condition of one of our residents yeasterday (Sunday) and after making a call to the house was told that the staff had been trying to get her during the afternoon to no avail. An enquiry to Vodafone confirmed that her number was out of service and not receiving a signal.
I have now left a mesage with the Sales Rep to call me as I will be seeking termination of our five week old contract.

I switched to Vodafone about 3 months ago... huge mistake... I rarely get reception at home (live in suburbia), calls constantly drop out... I work in real estate so phone reception is critical to my liveliehood... Sent emails to Vodafone customer service, no one replies... obviously they dont care and just want to continue to take my money!

My home sits smack in the middle of a major Perth suburb. Vodafone's coverage map shows my area is covered by 2G/3G service. I cannot make or receive calls from inside my home or front the front or back yards. Totally unacceptable coverage. I am one year into a 2 year service agreement. The reported security breach regarding customer details just adds insult to injury. Surely Vodafone are in breach of the Trade Practices Act? They certainly appear to have breached their own privacy policy. My legal advice is that I can unilaterally cancel my contract because they are in breach of same. Has anyone else pursued this line of attack?

First off, I signed up for a HTC legend on a $29 cap, and it was supposed to come with monthly 1GB free internet but this didn't happen. I was only getting 50mb a month, which led to my bills being way more than it should be. This was never resolved.

Secondly, upon purchasing and signing up I tried to log onto the vodafone website to manage my account online. It didn't work, and it seemed as if my number had already been registered. This took about a week to resolve after visits to vodafone stores and phone calls and online help.

Thirdly, I keep getting messages and calls looking for people who I presume; used to have this number.

Fourthly, just recently, reception has been nothing but fail. It started a couple of weeks ago where I had no reception for a couple of hours on a saturday. Now my messages struggle to get sent, people cannot seem to call me even when my reception bar is almost full, etc etc.

Lastly, I hear my information is very readily available to others due to Vodafone's poor security.

I feel that we deserve at least some sort of compensation, or termination of my plan.

I just want to say that life is too short to be complaining bout the little things that is not as important.

GET OVER IT. It was just ONE day that the network outage was down. Not even one day but a few hours, and everyone's life just turned upside down. Well, I've got news for you - Such is Life.

There are many poor people in the world, people dying all over the world, floods happening all over & so many natural causes. Why don't people invest their time in that & help the disadvantage people of the world.

Just have a think about that.

Peace be with you all.

Got a vodafone $29 recharge card on friday 9/12/10 to recharge my broadband.By sat 10/12/10.There was no credit left!!Rang vodafone on my mobile on the monday waited 40minutes for them to answer.Was told i was in the wrong section he tanfered me through.In the process he cut me off.This happened TWICE!!When I am successfully on the net my vodafone braodband often cuts me off.Especialy when I'm in the middle of an e-mail.Or skips letters when i am typing.

Phone calls have trouble conneting and the broadband for my computer is utter crap

my details were accessed by a voda employee; phone number and password changed. when investigation was done by the Vodafone, apparently staff did not know that they could not do whatever they feel like to people's contracts and accounts. NOT ACCEPTABLE! SIMPLE COMMON SENSE ?!? I spent 3 days in the vodafone trying to figure ou what on earth was happening to my business number. + the usual monthly network fall out and data service often drops out in the CBD area.

In addition to my last post, having read some of other people's problems, just reminded me that I also have tried to send picture and text messages that don't reach people, I get put on hold until I can't stand it anymore and hang up, and my dropouts have been going on for as long as I can remember. I just thought it was common in many telcos! I also have had my voicemail divert straight to msg bank when I have my phone on all the time and live close to the city. I was unable to retrieve voicemail whilst overseas, but could sent text messages. NO, I am not trying to milk the system and weasle out of a contract, in fact my 12 month contract is nearly finished so won't return to VF.

My vodafone bill that was sent via email is completely different from what is states when I log in!!!! I wont be resigning with Vodafone and I have been a customer for nearly 10years!!!! I have had numerous amounts of trouble with my phone dropping out during mid conversation, I have not received texts and also I cant call during certain times. Its not good enough, I have currently been stuck on hold for 10mins to discuss these issues and I predict I will be on hold for a much longer time!!!!!

Apart from "network loss" notificatiopns atleast 5 times a day.. now you're sending me 3am "bonus bank" money! I leave my phone on at night because I have two family members who are extremely ill.. Not to be woken by Vodafone every night in fear it's someone contacting me to tell me something has happened to one of them! I suggest a MASS BOYCOT!!! Leave vodafone, transport your number to another telecommunications provider..

Not receiving info texts when I request them, phone dropouts, bad coverage, unable to contact customer service via phone or email...why am I paying for this???

Very very poor reception on previous occassions, and in specific areas. If i dnt get any compensation i will not be using vodafone services anymore!

Reception dropping out, calls dropping out, no reception, calls not connecting, SMS & MMS delayed massively - 3 DAYS! Seriously Vodafone what is the problem? I have a new credit card number, so what did I do - register it with VF to direct debit my Internet Bill and to have it for my prepaid account, just like the old card. Now, I get a nasty bill saying that I haven't paid my Internet for two months! Enough is enough. I'm getting out of Vodafone.

I am suprised I can stay connected to the internet long enough to post this. I have Vodafone internet throught the USB do-lally. If I can connect it is for a maximum of an hour before I get disconnected, it is slow and excruciatingly painful. How can it be so useless? $49 a month, if I wanted to use my 8GB I couldnt as I would never be able to get connected for long enough! Thank you vodafone, you do your job well.

I have internet and phone plans with Vodaphone which constantly drops out. I was recently hounded for $312 which I had paid via their website 2-3 weeks prior to the hounding commencing. It makes me wonder how much I have been ripped off by Vodafone by paying my bill via the website (I am yet to investigate the past 4-5 months).

The icing on the cake is the recent security breaches that I have started seeking other providers, however believe that we will be slugged with full exit fees even though Vodafone's service is no longer of standard.

phone is absoultely useless, if you regularly have no service, in the middle of the metro area.... Im out asap.... Pains me to have to go to telstra or optus, but dont see any other choice :(

I have had the same Service problems as Most- Delayed text send and recieve, dropped called ,etc. i decided to complain via email. The Alarm Flags in my head were raised when on the Vodafone Site i was required to enter my PIN NUMBER on a Non Secured Site (ie: the Secure Icon Was Missing from Vodafone Page). I hesitated about this but i guess becauase of anger at poor service i continued.
Now i read of a MASS distribution of Vodafone Client Details on the internet. NOW I AM VERY CONCERNED. Be Careful Dealing with Vodafone. YOUR PRIVATE INFORMATION IS NOT SAFE.

Today my wife and I spent a combined 3hrs on hold trying to get through to the cancelations team to have our contracts canceled at no charge, but also to keep our handsets that have been almost paid for. However I never got to speak to anyone in that area and got to listen to dial tone for hours. And then to finally get put through to the cancelations department once they had closed. Great service guys and even a better way to keep ur annoyed customers annoyed and even more frustrated.

Msg fail...again...due to no network coverage. This of course just triggered my memory of seeing this site being talked about on TV and thinking finally someone has said something about how bad it really is and thought i would share my frustrations with the network. Yet again i have gone to sms and there is no coverage in, outside or around my house which is based in Perth. This happens most of the time no matter where i am and is really frustrating. I seem to also receive msg's a lot later than when people have sent them to me & also have a lot of network errors when i try to call people and it takes two or three times to actually get a dial tone. I have only just learned of the '30 minute wait' when calling Vodafone now as if it wasn't bad enough before that. All i wanted was a new password because their temporary one they supplied me failed to work..and this is only so i can get on their site as I really dislike the new set up for sending out bills via email, but needless to say cannot download my new bill until i can get onto the site for some reason. I sympathize though for the people who really needed their phones in that massive dropout they had recently, Vodafone need to get their act together before they lose all their customers if they haven't already lost enough. :/

Roslyn from Vodafone Has jsut had a go at me because of my complaints. Raising her voice and getting angry with me and also not talking and causing long pauses.

I cant begin to discribe the mess vodafone has put me through!!! Seriously got the bill and they have charged me an extra 40$ for a phone call tht should have been on the new cap!! I keep dropping in and out of reception oh oh and to top it all off im on hold ATM been on it for over 2 hours and whats the bet I get some person who cant even speck English "try" help me!!! Ive had ENOUGH!!! I need to get off this plan asap before Lara gets an ear full!!

Oh great - it gets better!

When I call my mobile from my landline:
(a) the call goes straight to my voicemail without the mobile ringing;
(b) while the voicemail is playing, my mobile starts ringing; and
(c) the number displayed on my mobile is not my landline number but it is my incoming call.

Tried to ring vodafone tech support and have been waiting 4 hours for a call back...

I have really bad reception - when I am lucky enough to get any! My Internet constantly drops out of service, i barely get to surf the net! I don't live anywhere near the country so I shouldn't have any struggle at all! 50% of the time I cant send texts, I have to turn off data roaming & 3G before successful. It drops out 50% of the time when I am calling.

My Vodafone internet is slow most of the time, sometimes doesn't even connect and the phone itself suffers poor battery life. When I request a balance through my phone it often comes back with incorrect excess costs. Not good enough.

After reading some stories on this site, my problems with Vodafone are all too familiar with mainstream complaints. Call dropouts after a few seconds, meaning another call cost charge/connection fee a few times in one conversation; hardly any reception where I live (Bunbury area, south of Perth); trouble sending smsand pxt as most times pxt not even send!!; on hold for extremely long periods of time and when I finally reach customer support are then re-routed to same number to dial or even back to original person,have trouble understanding non-english support teams!!; no satisfaction when trying to quiz my account and they cover up inadequate esponse with 'fake' niceness; cut off my service without prior warning and generally...a great desire to cancel contract ASAP!!
Not happy.

Recently changed to Vodaphone and my phone drops out all the time. Really disappointing because I left 3 because of no coverage and they said to go to vodaphone and they would waive my cancellation charges and then I end up with a substandard service and I'm stuck for even longer!

I havent been able to get a job as 'vodafone' has shit coverage, & when i get calls it doesnt ring it goes straight to voicemail. also its been saying i have had voicemail and i have gone to listen to it & NOTHING is there. Honestly this is bullshit! Oh & when i buy credit, it wont let me re-charge for the whole day & keeps sending me to a customer server person who doesnt even know what im v=calling about, this is beyond a bloody joke!

I was already on a prepay service with Vodafone before i signed up to a contract. When i went to sign up for a 24 months contract, i had a bit of credit left on my prepay service already and i was advised by the sales rep that although he is signing me up on that day, i will be given a full month to use my existing prepaid credits, and he agreed not to date the contract. I also have a copy of the contract and it is not dated. Guess what? As soon as i left the store, he dated the contract and my first bill sent included the first month even though i had prepaid credits on my phone. I went back to the store, phone customer service but to no avail. I was told i am being unrealistic! Anyway i am glad vodafail is set up so customers including large corporations can make up their mind whether they want to associate themselves with such an arrogant company. I wont go any further about recent network issues i have been having in Nov & Dec...i have read too many on this website already.

Thank you VODAFAIL, good idea...

THE ASHES FINALLY OVER THE NETWORK SPEED SEEMS TO MAGICALLY BE GOOD.
STRANGE HOW THIS ALL STARTED ABOUT THE START OF THE ASHES.
NOT SEEN TO MANY COMPLAINTS ABOUT THE CRICKET APP FROM VODAFONE FAILING.
AT 7 MILLION PLUS AT $2 DAY, SEEMS LIKE THE COMPANY DEDICATED ALL THE BANDWITH TO PROVIDE ASHES COVERAGE AND JUST DID NOT CARE ABOUT THE NETWORK SLOW DOWN TO THE OTHER BROADBAND/ 3G CUSTOMERS.
I THINK THIS WHOLE NETWORK UPGRADE WAS A SNOW JOB FOR THE REAL REASON THAT THEY WERE MORE INTERESTED IN THE BIG PROFIT FROM THE ASHES AND DID NOT THINK HOW THE BANDWITH WOULD OVERLOAD THE NETWORK. PRETTY BASIC IT TO STUFF UP.
VODAFONE SHOULD CREDIT ALL 3G / BROADBAND CUSTOMERS AT LEAST 10GB OF BANDWITH USE FOR THEIR LACK OF SUPPORT FOR THE OTHER CUSTOMERS NOT WANTING TO VIEW THE ASHES SERIES ON THERI MOBILE DEVICE.!!!!

Every time I went to pay my bill using vodafone's website, the site was down, or unusably slow, or not allowing me to login. I didn't realise how long this had continued -- they cut my service and it took 5 phone calls, each of at least 30 minutes, to restore. If you don't want to take my money, then punish me for it, I'll take my hard-earned dollars elsewhere.

I was down in south-west WA for the weekend. Talk/text worked fine, but mobile internet through my iPhone, which I was relying on for travel planning, was flaky and continually dropped out. Thanks, vodafail.

Everytime people call to speak to me and are diverted to voicemail...they get put through to some random persons phone!!! my bf tries to leave messages and ended up with the voicemail for some guy?! also coverage is cap and they always have issues connecting to internet.

For the past few weeks I have been having issues with bad signal strenght, which quite often leads to "no service" show on my HTC Vodafone mobile or even dropped calls.

Frequently I try to contact my partner, who is also (unfortunately) with Vodafone, and it goes straight to his message bank. This is an ongoing issue which 'they' said they were fixing. My partners phone number was 'given away' to another user and he was unable to use his phone for days. After many visits into the Kalgoorlie store (where they had to ring India for help anyway) he finally got his number back. No apology, compensation. Gosh we feel like we have a substandard service on every level.

For the last 2 weeks at work i have had absolutely no reception, continually told no service! Paying for a service i cant even use AND i finally was able to contact vodafone this morning to be told that it would be 5 days before anyone would call me back!!! sounds like VODA - FAIL to me!!!

I can't send SMS's from my lounge room. FFS and then after retying and retrying I get a message from my friend saying I sent it 4 times! Vodafone. You. Are. Horrible.

Where do I Start i lost my phone as per the VF website it takes 24 hours to block it it took them over 24 days seriously I had to send the CEO (yes the CEO) and email and only then did they action it. After that the nightmare continued could not get in touch with family and friends at Christmas had an emergency had to give up a fishing trip and rush off to meet a friends instead of a simple call. I also missed prime seats to the Hopman cup as a sms can in late. well an extremely frustrated customer

I have 3 contracts with vodafone, none of which work correctly. I have spent over two weeks trying to get in contact with them. I asked for a call back last week which I was told would be within 48 hours. I received a call back a week and half later. She was unable to help, told me I needed to take all 3 handsets in to a Vodafone Store to be sent to their service centre to be checked. Then if they came back with no issues I would then need to get the simcards checked which would take a further 10 days to check. When I told her I thought it was ridiculous to go through that with 3 different handsets all brand new and 2 exclusive to Vodafone I asked to speak to the technical dept. She was unable to put me through due to the high number of calls (surprise surprise) I then received a call back the next day. He had no idea about the phone I had or the operating system. He was unable to help and the solution offered was to put my simcard in another handset. Even though the problem was happening in 3 different phones. He also tried to tell me that Vodafone was no long having network issues and they had all been sorted, nevermind the fact that I was on the phone to him unable to receive mms or data. I am now just be waiting for the telecommunications ombudsmen to contact me.

been double charged for internet then not able to get a refund for 2 weeks. Need to money to be refunded before then but been told its not possible

I have been having issues for ages with Vodafone, but it has only been the last week or so that i've realised how bad it is.
Sometimes it can take up to 2/3 days to receive text messages ive been sent.
Just this morning (7th) i received 3 messages that were sent to me on the 3rd, 4th and 5th...that is up to 4 days!!
That is totally unacceptable.
And not to mention my mobile internet...the coverage is shit...takes ages for the pages to load.
I've always been a big fan of Vodafone...but not any more...!

For teh last 3 months they've sent me an SMS saying that they are going to charge me because THEY can't email me my bill to my nominated email address?
Funny how everyone else can email me... anyway i digress after 3 attempts to call them I finally get through & get stuck on hold for 10 minutes then they hang up...grrrr! so I call back the next day, this time I get through after 8 minutes on hold, but they've put me through to the wrong department, who say they'll put me through to the right department so on hold I go again, for a further 7 minutes before anyone answered & when a nice lady did answer, her accent was so strong it was very hard to understand her, but anyway they eventually figure out that when I had updated my email address (about 5 months ago due to changing ISP's it hadn't updated their backend system? Seriously getting sick of these incompetant morons

I receive texts intermittently, calls even less than that and absolutely can not send anything. My flatmate and neighbor share the same complaints and people are getting incredibly frustrated with me being uncontactable.

I am on the prepay plan and I am getting really pissed off paying $49 a month for reception like this. When I get a chance I am jumping to another carrier and I will encourage everyone to do the same. I want to see this company crash and burn.

TO START..
I can't even speak to an australian customer rep! so i have to spend a painful 20 minutes trying to disypher what the rep has just said..

Then I went on a holiday for over a week in a 'vodafone coverage area' with NO reception! So i had missed voicemails (as nobody could contact me)from another job of mine asking to work!

I recieved christmas messages and pictures a WEEK late.

Today 06/01/2011 i tried calling vodafone 3 times and was left on hold with no assistants for over 25 minutes when they asked me to call them regarding a new plan and phone! So i called the 1-5 number at 4.30 and in an automated message from Lara they ask if they can call me back in 10 minutes. My phone is yet to ring..it is now 9.29PM

Guys I am paying $79 a month for nothing
can't get any call, can't call anyone .
I don't understand Why am I paying to them.
They have sponsered our cricket team now thats why our cricket team also losing coverage these days.

I work in Cannington... Cannington is a "service" area right now, although it does not state that on their website. I'm self employed and loosing business because my clients cannot get through to me! I phoned Vodafone.. I asked the call centre man where he was (if he was in Aus) He said he was based in Mumbai, India. How am I supposed to explain to him that my phone does not work in Cannington????

phone is sending out wrong id number,cannot be heard by the person im calling.cant recieve sms and more besides.spent 4 hours on the phone to them,promised call back within the hr,no chance!.am leaving after 8 yr with thousands spent and highly recommend everyone do the same as severely out of pocket now and they are of no help in the matter.!Worst company i ever had to deal with.

same problems as everyone else. but thought id shed some light on what they are doing for me to help everyone else.

on a 120+10 insurance bb plan. i enquired costs to leave vodafone before contract end citing not fulfilling contracts terms blah blah. my contract is up in 3 months. my last months bill for 600 for going over cap *oops*. they changed me to the unlimited $99 plan and reduced that bill to $99. then they are giving my next 3 months completely free.

dont get me wrong. i'll be leaving vodafone after that time. but you cant sneeze at over $800 free.

so maybe everyone can call up and see how they go

In the Last 3 weeks constant connection problems, despite the service connecting webpages error because the speed is too slow. I'm on a 24 month contract and have 18 months of it still to go Not happy!!
Shane WA

Bought data plan for I-Pad. Hopeless coverage around Perth city and surrounding burbs. Will be changing. Not price sensitive, just want fast reliable coverage.

Get 1-2 bars in my own home (live in metro area)
Have to walk outside to talk on my mobile (for a mild improvement)
Calls will also just randomly "drop out" even when I'm not at home.
Sometimes i won't get a voicemail come thru on my iphone for a couple of days.

I have a 2 year plan with Vodafone the overall reception is very poor especially in my own home. Both my partner and me have contacted them and their only responds is that we must be in a black hole and there's nothing they can do. I am a freelancer and have lost jobs because they phone didn't ring and went straight to my voice mail. Most of the time I only receive my voice mail message the next day by that time I have lost the job opportunity.

So YES, I'm losing jobs because of Vodafone bad reception and I can't wait till my contract has finished so I can move to another provider.

Sabine

Frustration with hold times going through Lara often resulting in being disconnected after an hour or more on hold. Complete network outage in December for nearly 2 days but the on-line outages were showing no problem. Most annoying currently is delay of several hours in voicemail. I have lost a contract as a result of this delay & it seems to be getting worse rather than better. Finally no coverage in the underground in Perth where all other networks seem fine. Regards Chris

I'm in a mess as the RESULT of Vodafone's incapability to provide service. I am a 3 customer and an ex-3 employee (of 18 months).

When we started selling Vodafone in our 3 stores, we were told to push the Vodafone brand as much as possible. All of the 3 customer service staff have moved to the Vodafone call centers to cope with the increased call volume. Now any time one calls 3, you will find yourself on hold for 30 minutes minimum - regardless of the time of day (it used to be better to call in the morning).

ON TOP of this, I recently hollidayed south of Perth over the Christmas period where I used to receive reasonable coverage. Now however, as 3 are gradually switching off obsolete towers, I receive NO coverage.

I know how bad it is, and I know that it's going to get worse. Especially for 3 customers.

It's pretty shitty to be 3

I switched from Vodafone prepaid to 24-month contract. I still had $20 on my prepaid sim card but when I asked Vodafone if that money can be credited to my account, they replied that I need to contact the store (who promised me the refund). The store, of course insisted I need to call the main Vofdafone line and after being on hold 3 or 4 times for 30 min + each time, I decided to give up.

Vodafone's customer service computer: "Lara".

IT IS IMPOSSIBLE TO GET THROUGH TO A REAL PERSON, BLOODY LARA WON'T SHUT UP

After have very intermittent reception for two days now, and constant poor reception for 3 weeks I decided to cancel my contract early and move to a provider willing to provide. I was just on hold for an hour and 58 minutes and was told that my case was unique and that vodafone had no record of poor service or service outages in my area. I pray the TIO can help.

We moved from 3 who were pretty useless to Vodafone prior to them becoming the same company. I have been plagued constantly with the same issues.. minimal reception, only 1 bar where we live which is only 8kms from the Perth CBD. Calls go straight to voicemail even when I do have reception, text messages taking up to 24 hours to arrive or send, MMS can take days at a time, voicemail arriving hours, days and occasionally weeks after they have been left. I run my own business and I can't rely on Vodafone to provide the service they have been contracted to provide.

I lodged a complaint with the TIO and ACCC, in the meantime I have moved 4 sims (2 phones, ipad and a USB internet) from Vodafone to Telstra. I will fight any charges they try and send my way with tooth and nail and will take it through the courts if necessary. I have also signed up for the class action.

Well where do I start!!!!! I had been happily using 3 mobile broadband for almost 2 years and then I got an email from Vodafone to say "hey change to us at no cost on a month by month plan with a free wifi modem and get extra download for no extra cost" well this was the lure for me as I just purchased my daughter a laptop for Christmas, so I signed on the dotted line on 17th December - FIRST MISTAKE! After receiving all the goodies in the mail on 20th December I quickly rang them and asked them to activate the sim to get me off and running. Well 23 phone calls later and about as many different stories I am still not connected. I reported them to the TIO and rang the sales people (and spoke to somebody in Australia!!!) and begged them to help me which I admit they did and promised - once again it will be resolved in 24 hours crap...well then I thought why am I doing this? Rang them back (was on hold 30 minutes) then got cut off!!!!!!! The rang back again was on hold 40 minutes and then the phone at the other end rang for 3 minutes before somebody picked up. Told her to cancel my account and DO NOT DARE SEND ME A BILL. Went to my local 3 shop signed up again and was connected in 30 minutes!!!

I signed a 2-year contract at about 10.30 in the morning, was shown a coverage map which included my home and business in Perth. When I got back to my home at 3.00pm that same day, I found to my horror no signal at my house. I had a signal at the end of my driveway, great. I immediately contacted Vodaphone so I could return the phone and get a refund, to no avail. Next stop the TIO. A couple of frustrating weeks later they said Vodaphone were within their rights and I had to pay out compensation to Vodaphone for 2 years of the contract. This for a useless piece of junk that I had bought 5 hours earlier. Not fit for the purpose??? The TIO is a waste of space and taxpayers money. Expect no help from them at all. Ever.
They are an apologist for the Telecommunications Industry, set up just to calm fears that were expressed when the government excluded them from the provisions of the Trade Practices Act.
I was stuck with a mobile for two years having to go to the end of the driveway in all weathers just to receive and make calls.
Tony Brown.

After have very intermittent reception for two days now, and constant poor reception for 3 weeks I decided to cancel my contract early and move to a provider willing to provide. I was just on hold for an hour and 58 minutes and was told that my case was unique and that vodafone had no record of poor service or service outages in my area. I pray the TIO can help.

due to the loss of network last month - dec14 i think... i thought it was my actual handset as i didnt know there was a network issue so i stuffed around with my iphone.. threw it a few times .. screwed the sim card tray trying to see if it was the handset ... and when i found out it was the network..omg...i rang and spent forever on hold. i told them i wouldnt be paying my next account. they told me ok and to call back. haha - yeah right...
so here i have tried... so far been on hold now for 52mins and counting (thats after waiting 1 hour to get hold of someone to talk to.
i want out...
where is the class action so i can sign up!

I have two main issues with Vodafone:

The first is that SMS messages sent by me or sent to me are not delivered in a timely manner - sometimes they arrive up to 24 hours later. This is very bad for me as I am on call for my work and I need a reliable SMS service.

Secondly, I regularly call a friend in Melbourne. On average I get about 4 to 5 call drops every time I call her. Sometimes it's so ridiculous; just one call drop after another I just give up and call her later. It is VERY frustrating.


Luckily I don't have to pay for calls to 3 users because if I had to pay for every new connection I would be extremely pissed off. Also it would be TERRIBLE if you relied on your mobile for Business.

I hope Vodafone will do something about SMS delivery and call drops. It will probably take ages to upgrade the network though. Meanwhile I'm locked into a plan. BOO!

No Service. All the day... Every Day... No matter what time or what area I am in. It will just drop and have NO SERVICE. Then it will come up with 1 bar and E rarely see 3G at all... Or just bars and nothing next to it.

Also cannot receive calls or text. People always told that "I am not available right now".... Have to keep resetting my phone just to receive a text.

Great work Vodafail. Enjoying your service so much Im transferring to the idiots at Telstra, even though I vowed that I never would. Even whilst working with them... Joy

On hold for an hour and 5 minutes and the call gets disconnected!! Time to go to the TIO methinks, I've had enough of trying to deal with Vodafail!!

Have been trying to contact vodafone since before christmas... numerous phone calls (never get through) and emails and have heard nothing from them. They finally called me back about half an hour ago and I explained the situation to some Indian... no coverage for mobile or internet, not sending or receiving sms, $184 bill for a phone I cant use etc and of course he cant help so he put me on hold.... its been 25 mins so far. This is fucking ridiculous. I'm at work for fucks sake I cant be on hold all day waiting to talk to some useless twat in India who has no bloody clue whats going on.

Sorry about the language but I'm over it!! SCREW YOU VODAFAIL!!

botched vodafone services for months and no vodafone response....blah, blah, blah. just want to move on.....like NOW. did vodafone let you out of ur contract without exit fees? could be an interesting precedent!

I have intermittent signals, dropped calls, no service when I used to have reasonable/good signals. Same areas, bad signals! VODAFONE SHOULD JUST SHUT DOWN. No point having promos on new plans and mobiles when you cannot deliver....just close down already! I am changing service provider for sure!!!

I bought a prepaid mobile broadband modem from Vodafone and had issues with the signal despite their website saying I was in a prime service area. I contacted them to get my money back within 7 days and they promised to send me a prepaid bag....it has been 5 months and despite following up 3x, I am still waiting for that damn bag!!! Cheating consumers = Vodafone.

Ever since Vodafone joined with 3, both services have been bad and have reception issues. I even got an incorrect bill for the first time. I have had signal issues, mobile internet issues, call drops, connection issues, you name it, I am having those problems even till today! I am definitely changing carriers when my contract ends early 2011!

where should i start....
oh last easter is the beginning of this tale.
vodafone mobile broadband from my nanna was a godsend as we didnt have ADSL at the time... so mobile internet came into my life, and i thought it was the bees knees... until i got home. i live 700 kilometes from the nearest city and vodafone have recently put 3g broadband in my town so i was thinking i had hit a jackpot, then the speed issue came.
Dial-up speeds or slower.... rarely got the quoted 1.5mbps speed and now.... it has gotten so slow, i now regret topping up my account. i should have gotten a telstra mobile broadband stick instead of buying a $49 4GB data allowance.....

sorry vodafone, when i get paid next, you are getting your hardware sent to your main office, EXPRESS POST!

I have a bill with Vodafone, which they DO recieve payments for but I get up to 60 phone calls a day from some guy who wont be named who works for Vodafone hounding me for payment. I work as hard as I can for the little amount of money I get, I have to support my parents with what I can, so whatever payment Vodafone gets they should be happy I'm at least making an effort to pay, BUT NO!!! My phone rings DAY and NIGHT constantly the same person, who I might add doesn't have the most plesant manners in the world, I've done the right thing by you Vodafone now DO the RIGHT thing by the people who put that FAT CASH in yours pockets...

I get poor reception everywhere, I live 15 mins out of Perth CBD and get little to NO reception in my home. It is so frustrating trying to talk to someone and having to try and call them back 15 times

Luckily I have now left Vodafone. However I had no reception at my home address and Vodafone would not recognise this let alone offer a solution.

Am glad I left.

I recently went from Vodafone BIB to 2GB Data plan. The plan comes with 1.3GB local data and 750MB GPRS. I switched over in November 2010 and have noticed that 95% of my data usage is from GPRS with only a few MB for my local data. I would assume that my local area would be the state I am staying in which is CBD/Metro WA. Each time I use Voda's data network, my phone loads everything very very slowly. In frustration I often switch to my local wireless connection as this is much much faster. What is the point of having a data plan when you can't use it.

I have just lodged an email complain and will see how long that takes to get resolved. I don't want to stay on the line for 2 hours as the call back service is often not available when there are too many callers calling in to make complaints. Has anyone been successful in getting out of their Vodafone contracts without panalty? I was happy with Voda when I had my Blackberry but since going over to Android/Iphone, I think the service has dropped dramatically.

I live 5 kms from Perth CBD in an established suburb. The vodaphone service is very flaky, fluctuating and unreliable. The signal strength bars on my phone vary from zero (no service) to 2. Call dropouts, incoming calls going straight to voicemail, poor data-rates are very common. I complained to vodaphone, and documented 3 instances with date, time, screenshots as required in their complaint process. They raised a network fault, and informed me that a technician visited my home and made 2 calls of 5 minute duration successfully closed the issue. They cannot guarantee reception indoors as something in the structure would be interfering with the signal. My house is a standard brick and tile residence and when I put a Telstra sim in my phone borrowed from my friend I get 5 signal strength bars.

I sit in my office in the Perth CBD and people who attempt to phone me say it goes straight to voice mail, even though the phone has reception bars! Very frustrating when it is a work related call and I will only see that they have called if they leave a voice message that may come through in an hours time. The reception never used to be this bad, sometimes I need to turn the phone on and off before text messages can be sent or received, very frustrated and time to look at a new provider I think.

Regularly get missed call messages and SMS messages up to 24 hours late. Also suspect that many don't get through at all.
Extremely frustrated by dozens of automated calls from Vodafone that hangs up as soon as I answer.
All pales to insignificance compared to the disaster that is Vodafone mobile broadband.

Some days mobile broadband is almost unusable. Regularly logs me off mid session, sometimes within seconds of logging on. Only fix offered by the nohelp line (average waiting time 40 minutes) is to uninstall, re-install and download updated software. So far I have had to do this somewhere between 30 and 50 times in 12 months. Can't wait to get away from this sham of a company. In spite of claims, no network coverage for phone or broadband east of Northam or west of Kalgoorlie (WA).

ok so ive only been with Vodafail since the 22nd of November 2010... first they tried to put me on the 35 dollar cap of unlimited sms calls etc... and failed to tell me i had to pay 150 bux upfront... so i said no thank ill just go on the 49 dollar cap... everything was sweet... told me to wait 24 hours for them to activate my si...m... this was on a thursday night.. friday came along... still wasnt activated... tried to call was on hold for an hour got pissed off and hung up... waited until monday... still wasnt connected... rang them up was on hold for 40 mins... they told me "your account number doesnt match with 3's you have to ring 3 and get it" and i was like why the hell hasnt anybody rang me about this!!!!!!!!!!!!! GRRR so angry.... so i rang 3 got the right number called Vodafail back... was on hold for ANOTHER 40 minutes... was really pissed off at this stage... gave them the number everything was sweet they activated my number... THEN i find out i can recieve picture messages... so i ring up again on hold again for 40 minutes or more... they activate that... everythings good.. then this whole no coverage bullshit starts!!! anyway my phone decides last night that it... wasnt going to turn on and wont charge... take it into the shop today told me "looks like its been dropped cant claim it on warranty" GRRR told them ive had nothing but problems with them and walked out... went to another store they put it in for repairs straight away... couldnt give me a replacement phone... so im using one i had... but still no reception and im so over it... after they repair my phone im gonna tell em to shove there contract up their arse and im going with Optus i think... and ill be claiming off them to seen as ive missed all phone calls i have recieved about job interviews... AND the first bill i get is 93 dollars instead of 49 and i wasnt informed that they charge double on the first bill... their customer service sux arse!!! and coz its christmas and all im broke and cant afford to pay them there 93 dollars

I pay my account direct debit and there has been alot of times where they dont take it out they lrt it build up I am sick of vodafone and so are my frends as soon as our contract is up we wont be renewing our accounts

Ive been with vodafone for just over 4 years, and was happy with there service until about 4 months ago! now my phone will lose signal and to get it back i have to turn my phone off and on , even then i may have to repeat this to get signal back. I have plenty of friends that say they dont get my messages or they will be delayed for hours. I will have atleast a couple of calls a day that will drop out, then means i have to make another phone call! Trying to check my Facebook on my IPhone is near on impossible at the best of times. also the couple of calls i have made to there customer lines over the past 12 months, i have had very rude customer service staff that are not very willing to help with anything! Vodafone you have failed us all!

Hey Vodafone,

You know the amount of advertising your pumping into the cricket? Well bugger that and use that money to fix your f@!#%$ network!

Want Poor Service? Want Bad Mobile Broadband? Want Horrible Customer Support? Want a Terrible Experience over-all?

Switch to Vodafone!

You got it! (Insert that music from the advertisement)

Being charged for sms even though still had around 25 free sms remaining on my pre-paid account. Also having no signals for entire days is just not good enough for me! Also my Vodafone to Vodafone minutes are being chewed up alot faster than usual aswell even though my usage has been no greater. I'm guessing they are under handedly recouping their losses from ppl choosing other providers. I'm going to another provider and will pay to keep existing number so it wont be to much stuffing around. Thanks VodaFungoolas!

Wow! This site is awesome! 7000 ppl out of 7 million have complaints! Hey guys check out floptus and Hellstra tooooo!

vodafone what are you doing!!
i try to recharge and have to call 11 times because the connection fails,
i try to send a message which in many cases has failed on several occassions or continues to defer sending.
I have reception but cannot make calls, i wouldnt want to be in an emergency being connected to vodafone.
That is all.

my phone wouldn't even call 000, what if i was being murdered??

Am at the airport and have just noticed how much advertising vodafone has done here. Every trolley and sign have the vodafone name and logo on it and the thought occurred to me, if vodafone spent just half of what they do on advertising on fixing the problems with the sad sad network life would be so much better. As this thought occurred to me I reached for my dads relates iPhone to share it on vodafail as I have no service in the airport.

i cannot use 3G on my iphone. when i do, i find the battery dies very quick as it is constantly swapping between 3g and edge trying to get a signal. Also, if i am on and talking on phone, often if iphone checks for email, the call will drop. If i leave it on no 3G, all is good. Very painful to switch to 3G, wait for signal to drop, then come back in again to view the contents of an email then repeat process so i don't end up dropping calls.
I went with Voda because the sales person said it was less subscribed than my old Optus and i would get faster 3G. I thought it was just me until i heard of this on the news.
And New Years ??? Anyone in Perth try to send their mates a Hew Year text a 9PM ??? Mine finally sent about 9:20pm .....
My 2cents

Tried to contact support regarding Recharge web site not working. Agreed to an (at least) 30mins callback. 1.5 hours later that sent me an automated callback then claimed to be putting me through to an assistant. The phone rang out. Spoke to an assistant at Floreat All Phones shop 10 mins later - he'd been on hold for 144 minutes!

Ive currently been on hold for 3 hours and 50 minutes. On top of this i have a stupid problem with my internet. done sim swaps, done PHONE swaps. all backend settings are active.

nobody can figure it out; so it makes perfect sense that i should just continue to pay for nothing every month for another 23 months

No connection for 3 hours and counting!!!!!!!