I was with Vodafone for many years when it first come out and offered a heap of txts msgs each time that you recharged but as soon as they got the customrs in that went out the window and the offers got less and less.The coverage sucked as did the customer service especially in the stores.The mobile phones that you can get with Vodafone are rejects that other phone companies wont use,i learnt that quick. However in saying this there is not many phone companies that you can trust.Telstra employees are rude and have reduced me to tears many times. I have written a 9 page letter to them while being on the phone on hold from a telstra employee,i have had them laugh at me and abuse me and lie to me. Today i went to activate a Telstra sim and after many phone calls and and over an hour of my time on the phone i finally got through and was spoken to rudely.Telstra also have many black spots too and they certainly dont care about customers.
I just hope these complaints are valid and the person who started this is not a disgruntled past Vodafone employee.I notice that Telstra and Virgin are getting plugged on this site and they are not much better.
I accidently typed in vodafail.com.au and i got a blank page with my ISP on t,hmmmm!!! Is this an ad for Telstra????

I was with Vodafone for many years when it first come out and offered a heap of txts msgs each time that you recharged but as soon as they got the customrs in that went out the window and the offers got less and less.The coverage sucked as did the customer service especially in the stores.The mobile phones that you can get with Vodafone are rejects that otherphone companies wont use,i learnt that quick. However in saying this there is not many phone companies that you can trust.Telstra employees are rude and have reduced me to tears many times. I have written a 9 page letter to them while being on the phone on hold from a telstra employee,i have had them laugh at me and abuse me and lie to me. Today i went to activate a Telstra sim and after many phone calls and and over an hour of my time on the phone i finally got through and was spoken to rudely.Telstra also have many black spots too and they certainly dont care about customers.
I just hope these complaints are valid and the person who started this is not a disgruntled past Vodafone employee.I notice that Telstra and Virgin are getting plugged on this site and they are not much better.
I accidently typed in vodafail.com.au and i got a blank page with my ISP on t,wtf!!! Is this an ad for Telstra????

A. I live on the Gold Coast for the last month I can not make a call from my house as i have no reception, I work in Brisbane & if i am driving along the M1 my calls drop out at least twice on the trip this is every time I am driving to & from work .
B. the worst one was when i was on Hamilton Island & I was flying back to Brisbane my partner left me a voice message on the 4/12/2010 at 9.41 am to tell me he couldn't pick me up from the airport i received this message at 4.15 pm 4 hours after I arrived back in Brisbane as he was not there it caused me a lot of stress as I was worried about him & I had no way of getting back to the Gold Coast, this nearly broke a 17 year relationship .
Over the 14mths of this contract I have been overcharged numerous time my complaints have always fallen on deaf ears , my cap was far to high & not a good deal finally after more complaints vodafone they gave me a better deal.
I am locked into a contract & this is my second time with them it is getting worse I will be thinking very seriously before I lock in again.

I cannot get coverage from Forest Lake. I also have issues with vodafone seeding money out of my credit. If only I could have a statement of all my use because I am recieving constent messages telling my I don't have enough credit. So if it is a constent occurance how many times has it taken credit without me knowing? Please explain.

I have been with Vodafone for over 10 years. The last 2 years has been painful. When 3G is turned on in my IPhone I have no reception at all. When I finally spoke to someone after 4 days trying to get through they told me to turned it off and back on in 48 hours. That should fix the problem she said and if not we will need to do an investigation as to why. Yeah ok!!!! Voice mail always comes through the day after I missed the call. Bit late then. Don't think I will sign up again. So I've keep 3G switched off so at least I can receive and make calls.

No reception anywhere!
bloody mobile tells me I have full bars and 3G connectivity but nothing
cuts in and out. bloody reception problems

I have signed up with the Fail-Full Duo, Vodafone for my phone and 3 for mobile internet. I had so so many failed phone calls, like 12 in one conversation to a client that in the end I blamed my Iphone 3Gs and concreted it. ( That is smashed it into a concrete path from 3m height ). That certainly fixed the problem.
So now I have a different phone, which of course suffers from the same thing but maybe not as bad. I think my company and customers think I dodge my smss` but in truth they turn up hours and days late.I live in Ipswich Qld and I mean the coverage is suss even in town, of course a few km`s out there is no coverage. If you see a white commodore sitting up at the top of a hill or mountain in the area then that may well be me, trying to get a signal of some sorts. And the (Vodafone) /3 mobile internet, well its just crap, just like having dial up. When my vodafone / 3 contracts are up - I`m gone.

mobile calls drop out, always getting charged extra fees due to roaming most of the time,. also vodafone told me i had wireless broadband coverage at home So I gave it a go, big mistake..it never worked and was updating data for it's self that vodafone expected me to pay for. Every time waiting an hour hour or more to talk with someone. can't wait to get out of contract. I have been on hold at vodafone for 80 minutes so far, so i'm having a bitch now while waiting to pay a bill

Hi my name is Terese, i took out a 24 mnth plan 29.00,, the coverage is supposed to be 98% ?????,,, yea, big fib !,, my hubby works in Singelton ,but i swear Vodafail thinks he is in Kathleen,,, no signal, no txt,infact he recieves most txts, pic, etc 4 days later,, he could climb a tree to call me ,ha ha ,, i have lived all over the world, Australia is the bestest lovliest place ever, if i could cancel my plan i would. ! I had 30 bucks in my pre pay with Vod when i switched to the plan, they would not refund my 30 dollars.

I really believe Australia should have the same service and value for money as Canada, UK ! People get a signal white water rafting on the Zambezi, even climbing north face of the Eiger, But not in Kotara Westfield !!

Regards Terese Kerr NSW

I enter any local shopping centre and I have absolutely no coverage and to make matters worse, more often than not, the phone does not always reconnect to the Vodafone service when I leave the shopping centre. The phone I got with the contract is a Samsung Omnia (nealry 2 years ago) and it has to be the worst phone ever and this with the Vodafone coverage!!!!!! Fortunately I only have two months to go with my contract.

I used to be unhappy with 3's reception issues. they are nothing compared to voda's. My data is slow and often does not respond. the reception is shocking at best, if i dont experience a drop out, i will surely experince

Hi,
I have been a vodafone customer for a while now and I also have had nothing but trouble. before signing a contract through vodafone I made sure my area and surrounds had full coverage and they said yes it good it has no black spots. so myself and my fiance signed up to 2 mobile plans and a internet plan. since then to now we have had so many problems at least more then twice a day whilst on the phone my phone cuts out and says no service even if i havent even made a step literally while im sitting on the couch not moving. or i'll move from one bedroom to another or living to lounge and it will go from full reception to nothing or even once again while im on a call. i will even go sit in the back yard and it still does the same thing whether in the house or not. i will be writing a text and the second i press send it goes from full bars to saying no service. it is really rediculas. sometimes i dont even recieve a voice mailstill days later aswell. I have even been speaking to them and it still does it. and so what if something is really wrong what happens then. also our internet only works on certain occasions. we pay for these plans yet have no coverage half the time. myself and my partner have made so many calls to vodafone making complaints and they never do anything, even one time a customer service person told us that "we have a good coverage area but only if we are not inside a house" what the hell is that what are you to do or say to that. and that isnt even true either. I really hope something gets done about this problem they have its not fair when you are told one thing and you pay the money and dont get to use it.

I constantly have trouble finding reception anywhere, even in my own home! The internet coverage is terrible and takes forever to load.

The phone I bought when I went on a new two year plan is the worst phone I have even had it had the worst battery life, blacks out and freezes randomly and only today the microphone has died (meaning no one can hear me on the other end!!)

As I was at the shops when this occurred I took it straight the the vodafone shop and all they could do was send it away to get fixed and this would take up to six weeks!!

I HATE VODAFONE - AS IM LOCKED IN A CONTRACT UNTIL 2012 I GUESS IM STUCK WITH A CRAPPY PHONE AND SERVICE!!

There is really poor to worse reception in Tasmania. I'm lucky to get a bar. They need to extend the network to areas outside the metro areas. While I was in launceston I had one to none reception.

Hi, I have been with Vodafone for quite some time now and over the past few months the reception has gone from ok to bad. We have to go outside to call and even then it can be dodgy. It would be great to be able to speak without people cutting out!

For the last two weeks my phone reception has become beyond terrible. Everytime i make a call it takes a minimum of 4 tries before it will call someone (the most call atempts has been 13 and has happened more then once)

I've not really ever had a problem with phone coverage for calls and sms.. however the internet coverage is poor, at best. It's extremely slow and often times out.
In addition to this.. I am on a $29 cap plan that is supposed to include 200MB of data yet I am charged, on every bill, for data use that is *always* under 200MB and the only site I regularly access is Facebook, which is supposed to be free. Latest bill clearly states the following for Data use: Sub Total 25.95MB $94.12 $34.16.

$94.12 is listed as Original Amount and $34.16 as the amount payable. This alone doesn't even make sense.. let alone why I'm being charged for Data at all.

Annoyingly, I suspect a few times I simply just payed my bills and didn't check but when I moved recently I started using my phone a lot more and the bills were quite high (well over my cap, doh) and that is when I started checking my usage and refusing to pay the data fees.
Of course, to refuse to pay the data fee one must call Customer 'Service' and endure the epic length hold times to then argue with someone who fails to understand WHY I'm refusing to pay the data fee.

A world of /facepalm. Thankfully my contract *just* ran out, so I'm looking at other companies as we speak.

im not with vodafone but my crazyjohns runs off the vodafone network so sometimes my internet on my phone cuts out quite often and once recently i had no service or calls cut out after 2 seconds but apperntly crazyjohns cant do anything about it

After a couple of months of "putting up" with the inconsistant reception levels, i attempted to contact Vodafone Customer Care. Other than the reception issues, i was also having problems with my phone. The first time i called, i was on hold for over 2hrs and 20minutes - then i hung up and tried again. Waited another 30minutes then discussed the issues with the first consultant i spoke to - who might i add told me i was "speaking to the wrong area". After being transferred around, i was told to go to the store to have the issue resolved. At the end of it, i managed to get a different phone and a new plan (after arguing my case). The reception is still terrible. People call when i don't know they're calling, calls drop out etc...now on hold again to Customer Care...

I am currently on Tasmanias East Coast - there is absolutely no coverage and when I call Vodafone from Skype via my Telstra Broadband modem, which works perfectly I am left holding on for an extraordinary time trying to sort out the issue of retrieving voicemails from another phone. What worked last night does not work this evening with Vodafone.

I am usually in Sydney and experience drop outs all the time, bad spots in populated areas where other providers have perfect reception and of course I cant use my Vodafone phone at home without going to a certain corner in the house.

As for Lara - she is a disgrace.

I have nothing positive to say about Vodafone - poor system backed up by poor service

I switched both my mobile numbers from Telstra to Vodaphone about 18 months ago, signed up for a two year contract with new handsets. Within 6 weeks i was on the phone complaining to Vodaphone about reception in my area on both phones. As I use my phone for work, I need to be contactable, this is a service they couldn't guarantee me. Complaint after complaint went to sympathetic operators, but Vodaphone failed to react. I gave my phone to my grandson, and my wife's phone has been switched off for about 15 months. We have gone back to Telstra, but are still paying full price for contracts they will not release us from.
Angry with Vodaphone, Narangba, Queensland

ridiculous. missing calls from important docotors, all text is coming late, constantly loosing reception half way through a call.

Good news! I got out of my contract with vodafone. Moved to Telstra and can already see the better service and reception with them. Keep complaining people, use the TIO and don't give up until you get what you want!

I signed up with vodafone a while ago now and when i signed up i was told by the sales person that they are the largest company in australia now. what a load of crap if that was so i wouldn't always be out of service no matter where i am. and i get no 3g coverage anywhere.

I entered into a 24 month iPhone contract with Vodafone, 15 months ago. In that time, I have had 2 iPhones and an HTC Legend, all of which have failed me. I phoned Vodafone to tell them that my signal was cutting out completely every 60 seconds and I was losing phone calls, messages and emails. I was told by their customer support to troubleshoot my phone in all the areas I was receiving signal trouble to see if I was in a low signal area. I explained to them that I travel all over NSW and ACT and I am not willing to do that. Vodafone technical support (obviously based in a non-english speaking country) told me that unless I was willing to do this, they would not help me. I was understandably furious, as I relied quite heavily on my phone for business purposes. AFter 2 weeks, Vodafone technical support hanging up on me 3 times and getting nowhere, I finally resorted to legal action. It is quite funny how quickly they are willing to help you when you inform them that you have written to the Telecommunications Ombudsman and your lawyer explaining exactly what has happened, with transcripts of all my conversations with Vodafone. I was quite quickly contacted by an Australian Vodafone person, who sent me the HTC legend, hoping this would fix the issues. Unfortunately, this did nothing and I continue to have the same issues. I have since done a SIM replacement, with no prevail. I am back at square one, with poor quality signal/reception, no way to contact helpful support and a Vodafone Call centre who is not willing to help me even though I ahve been a loyal customer of theirs. I even asked to end the contract, telling them that I would not pay out the rest of the contract as I had been severely inconvenienced and was told that I could not do that and if I was to attempt it, it would take weeks to gain approval from their management team. ONTOP OF THIS, YOU CANT EVEN PAY YOUR DAMN PHONE BILL AT A VODAFONE STORE!!! I am more than happy to take this further legally, and its very obvious that other customers have been screwed over too. Poor form!

Vodafone is the carrier for Crazy Johns & also my mobile internet server. I keep having dropped calls, no coverage, and no joy with the Indian Call Centre. My mobile internet service keeps on dropping out all the time.

Is there anyway we can set up another site for Crappy Crazy Johns?

Updated news with my 3mobile contract.
Well ive contacted 3mobile again today in regards to their poor network service they are providing me. Ive been in contact with them 10+ time about this issue over the past few months.
They told me today i will be allowed to cancel my contract with them. First they asked if i wanted to go to Vadafone, and i told them the issues they are having, she told me she knew about this, but she had to ask.
As i wanted to keep my Iphone, they told me all i have to do to keep this and cancel the contract is pay out the remaining money owing on my phone ($300) Which i will be doing and think is fair
Long story short, it looks like you really have to complain to them a few time about your issues/problems before they are willing to do anything.
Craig from Mascot

vodafone has been poor for sometime, you are unable to have proper conversations with the other caller due to connection and reception problems, usually the call ends up cutting out! very very frustrating! especially when the call is extremely important- like when i was in hospital ill! its getting absolutely ridiculous!

Calls continuously drop out or I have no reception. This is costing me so much as my phone is used for business. Repeatedly calling people back not only is the added expense of calls, the time wasted is enormous.

This must be fixed! And soon!

multi media sms wont send, very ordianry reception....when I can get reception.
Just unhappy with the service. Have been with Vodafone for over 10 years but over the last 12 months the service has turned to absolute sh*t.

Cant get reception even when im in the city near a reception tower, had no reception at the waca last weekend... would hope they start spending more money on fixing their coverage than on the cricket!

Photos sent by MMS (from a Telstra mobile) on Christmas afternoon to my VodaMobile arrived on Monday 28/12.
SMS sent from Rural NSW from Telstra mobile at 9pm 28/12 did not arrive until 0620 29/12.
SMS sent from Westpac Bank 24/12 (as part of funds transfer security) never arrived - at all. Requested replacement SMS security code - never arrived.
SMS sent from Car Dealer for info on my car never arrived.
Other SMS arrive multiple times (only "sent" once)
Examples of SMS being sent multiple times but I only pressed "send" once - although credit where credit due, when I rang 1555 they gave me and account credit.
Frustration with poor coverage outside main areas including dead spots in main suburban areas around ACT.
A recent holiday uncovered almost no coverage throughout Tasmania.

The deals and prices might be pretty good but the adage of "you get what you pay for" is proving quite true.

my text don't go through. we have hardly any coverage in our area & we only live 5klms from the city center.. i have to go outside to talk, even then i get dropouts.. i even got a new phone in case mine was faulty..

lack of coverage text messages that are sent but never arrive but are charged

I have one spot in my house I can make a call and that is the corner of my kitchen next to my microwave (should I be concerned?) and even this is hit and miss. If it turn the phone on and off and sit up on the bench I am lucky to make it through a call but often there will be silent periods where the other person cant hear me. My patio is the only part of my whole yard i can make a call and it is often only one bar. Sending an sms can be done in the same spots but I have to sit the phone on something so it is still or up on the top of my couch and often it will take at least 15 minutes to get just enough coverage to go through. Checking internet sites is pointless almost at home especially anything that is considerable in size to download. If it is just text it is usually ok. Vodafone have been extremely rude and unhelpful in this and stated that I have adequate coverage in my area. I was told when I bought the phone that I had excellent coverage. HA! Also checking the vodafone website for my usage is painstaking and the graphs dont work anymore when they did in the past! Not happy Jan.

It is very simple - STAY away Vodafone until they have a functioning network and you get value for your hard earned dollars - they our advertising cheap plans and data .. and give you an even CHEAPER network, data connections and e-mail service.

My woes started about six months ago with outbound sent e-mails just disappearing into the WWW never to be seen again - but for some strange reasons you seem to get inbound e-mail ok.

Then MMS pictures were taking 8 hrs to arrive at the destination phone after sending them ... not good when your bosses and work associates are sent an MMS at 4pm and are woken up at 2am when they arrive on their phone.

If you send an MMS with text attached to it - the text arrives but the picture disappears.

In the last 5 days alone I have logged "26" fail to connect to the network, and YES I have taken the SIM card out, rebooted the phone, switched off 3G, manually located the network - the same outcome results "FAIL TO CONNECT"

Call DROP OUTS to many to count I literally dozens a day - for six months I have been told the same thing by Vodafone .. when it's being addressed ! - it has been fixed ! - I'm sure this is only temporary ! please call us back if you have any further problems !

its ALL SPIN ... fix our telecommunication service that you charge us for monthly without fail - do what you advertise you can do OR PAY YOUR CUSTOMERS BACK ! enough is enough

Ahh nice website!!! Had 9 iPhones... Over this year!!! Vodafone kept on giving me faulty phones!! Ive had 6 3G's and 3 iphone 4's. And my reception is shit where I live. Calls dropping out.. Data failing to operate and 1 and a half hour wait times for support just to be told "our system is down".. Seriously vodafone WTF?!? Plus I just got a 1400 phone bill which is incorrect and it still took 4 calls and a talk to the CEO to get it fixted!! OR GO TELSTRA!!!

I have Been vodafone customer for the last five years and am lucky enough to have found a store that has gone through several coverage issues and customer care calls with me. I think vodafones coverage can be pretty poor a lot of the time, by they are by far the best deal I have received and now I can call people on three and vodafone unlimited, excellent!!! The sales advisor at my store who I visited today said that yes calls are dropping out a lot at the moment and Internet is really slow and unfortunately for the customer, do many customers are buying high data intensive phones and mobile internet that the network upgraded towers have not been able to keep up with it!! Also there is an issue because 3 customers are now roaming onto the vodafone networks as there is network congestion on their roaming partners network making everything a whole heap worse!!! I know it's not the consumers fault, but they have shown me a whole heap of towers that hvw gone up around the Brighton area, and there have been soooo many, and apparently lots more to come with this merger blah blah blah. I say stick in there because they are definatley the best value. I also recommend going to get your services from the smaller stores not in the shopping centers, it's nice to have someone remember your name!!

Agree, having same problems as everyone & extremely frustrated & angry! Been with Vodafone 10 yrs. Their customer service is almost non existent. The greatest deterioration is in the last few months but declining over past 2 years. Main problems are dropping out, poor reception ie often only 1 - 2 bars, problems with global service while on business & unable to access voicemail - unable to get through to call centre to resolve, on hold 40 minutes at nearly $7 per minute, yes this is the cost to call the customer assistance from overseas! Made several attempts, each time eventually hung up as unable to get through. The one time I got through the girl said this was not her department and we needed to speak to another dept which were not available at that time but she would notify them - we never heard from her or the dept. Attempted online help & also sent email query. Received a response to our email from Vodafail nearly 24 hrs later to tell us they had received & logged our problem & 'they would get back to us' and gave some standard info which didn't help. We were on business overseas and was ridiculous not only that global roaming was not working but that we could not get assistance to fix the problem yet ended up with a big $ bill in trying. On return from overseas attempted multiple times to contact Vodafone to discuss this bill before paying for a service we did not get but could not get through. 3 days after the bill was overdue a bar was put on my phone.... as a last resort to contact vodafail l plugged my phone in to its charger and my partner & l spent a combined nearly 6 hrs on hold to get through to resolve the global roaming bill issues. We are fed up.

i have had my phone and broadband connected with vodafone for quite some time now. My broadband for starters, i have been contacting vodafone for going on 11 months now with problems connecting my broadband, problems getting to my home page, problems recharging, problems loading web pages and the list continues. I have spoken to at least 40 customer assistants and every time i get told they will get a technician to look at my problems yet 11 months later im still having the same problems. i asked to speak to the supervisor on the last couple of phone calls and i was told he can see the ongoing list of people io have spoken to and was arranging a meeting to solve my problems. that was 4 weeks ago. still nothing. With my mobile phone i have had constant coverage problems, constant dropouts, i have sent messages that havent gotten to the receiver till days later, i have sent messages that have then sent multiple times again, i have had messages sent to me that i havent received till days later and i have had constant default texts sent to me from vodafone for no reason at all. I have now been dealing with vodafone for like i said going on 11 months and i still have not been able to use neither my phone nor my broadband properly. I am still waiting for the call back in regards to my last phone call 4 weeks ago.

I wonder what kind of reception Nigel Dews the Vodaphone CEO gets?? Surely he is having the same issues at times. I am sure if he was getting that kind of service for his electricity supplier he would want to be let out of his contract immediately and switch suppliers. Any Vodaphone staff out there had to switch carriers because of the problems??

unable to get signal, calls drop out, sometimes I just cannot get a signal even though others on different networks can, having to listen to longer message from vodafail when retrieving my messagebank!! Unable to get onto the internet after vodafail boasting that I have 500mb to use, I don;t think I have EVER used to facility since they started it........!! Aarrgghhhh!!
I am looking to go onto a plan but will look elsewhere even after having been a vodafail customer for over 4 years....

I initially used Vodafone because they told me that I would have great coverage in my area and over most of eastern NSW and their plans were actually great value. 2 years ago we drove to Melbourne- hardley any coverage along the way, none along Great Ocean Road. and ended up buying a new phone, still with Vodafone because I thought my mobile was faulty. Then had to stay in Melbourne extra night due to Sim card problems. Questioned staff from local shop about this upon our return and was told to list everywhere that coverage dropped and then contact Vodafone with that info. Too many places to even start listing, plus I can't get mobile reception in our house. I have to walk a block away, sometimes 2 to get reception. What is the use of that? Finally gave up this Novemeber and transfered my account to Telstra. I don't have as good a monthly plan as I had with Vodafone, but I guess you get what you pay for. I finally have home reception, all the way mostly to work (an hours drive) and at work. Yay!! Vodafone GONE!!!!!!!! Thank you for taking on the task.

I have been going in and out of reception in the last few weeks and only noticed because people were messaging me to call them as they couldn't get through to me.
Spent an hour on hold yesterday only to give up.
I'm 8 months pregnant living alone so having no coverage in a time of need is not acceptable in my eyes. How can I get out of my contract?!

I have moved to Vodafone few months ago. My wife also moved to VF since. we have had terrible coverage at home. Always missing calls etc. Thats fine considering coverage. What I am pissed is that when people call me it doesnt come through to my phone not even voice mail. I am very disapponted and now all my calls are forwared to a Telstra Prepaid (which i brought only for this reason) number. My wife doesn't want to carry another phone, so she keep missing the calls. Being an radio engineer my self, I could understand that there are areas holes even in the city center but missing calls even while in coverage is unacceptable.

Oh, my wife has been trying to get her password reset for over two weeks now. She is furious with the customer care, they simply taking people for a ride. A simple password reset due to VF system failure takes over two weeks to fix !!!

I live in the Sydney south west. I cannot drive to Wollongong via piction road without having zero reception. What year are we in? 1800's? It is a disgrace!

I have also had problems in the city with no data coverage or slow coverage!

My girlfriend has an optus contract and the 3G speed compared to vodacrap is so much better!

My family are with vodacrap they have sure lost 4 customers!

If you created websites for all other networks you will get the same type of feedback... we all know that you're not the only one facing these problems... i think that it is a waste of energy, time and money to do all this... not one network is perfect... and if everyone including I put this much energy, time and money into bigger issues and more important issues... we can do some GOOD. Im sorry but i find this whole thing to be more of a joke.

today again in the cannington area of perth. i could not call or sms anyone. my wife is also on vaodafone and we couldnt send or recive anyhting. always with the "network connection error" or something like that. we get home and the sms texts i sent her arrived after we got home which is a 15 minute drive. it only appeared to start working again when wemoved to a different suburs base station is all i can guess. 1555 rings out but the TIO is always a guarenteed means.

No data coverage in Sydney CBD, cannot access internet, email or voicemail at times. Phone will display full reception throughout day, but people tell me they can't contact me on mobile. SMS messages not getting to recipient - this has happened numerous times. Frustrated that I'm being charged to send an sms that is not being delivered.
Moved from Optus network after 2yrs of crappy service from them thinking that Vodafone would be better (I was a vodafone customer for 8 years prior to going to Optus) however, very disapointed to find that Vodafones problems are worse than Optus. Would like to be able to tether my phone to use the mobile broadband, however cannot do it at home or in Sydney CBD.
Complained to Vodafone via their website describing in detail where the problem was and how it was affecting me, had a response from their support asking me where the problem was and how it was affecting me. In other words, their support didnt even read my original email.
I want out of my contract or a reduced monthly fee at least until the problems are fixed. I am paying for a service which obviously cannot be delivered.

Finally found some time to complain to Vodafone about the slow data I get plus more recently call drop outs and slow text messages as I am now on hlidays and have some spare time. Although data has always been slow it has definately been getting worse no matter where I am.

Of course the Customer Care staff had to go thorough a process have you tried this and that (yes I have). They are going to run some tests and get back to me on Monday due to the holidays etc. This is after I requested to get out of my contract.

I must say the staff member I eventually got put through to was very helpful (sounded like a subcontinent call centre though). And they put me on a cheaper plan (as they should).

All I can say Vodafone is stop signing more people up to a Data plans on a network that clearly isn't coping. Apologise to everyone and promote how great your network is once it's upgraded.

Oh and by the way there are plenty of your Customers that haven't yet bothered to complain cause they don't have the time. Just because someone hasn't complained in detail doesn't mean they are happy with the service ( I think the CEO was saying only a small number of Customer complained). Once their contracts are up I think plenty will be switching. My advice would be to send apology letters and discounted plans now until the problems are fixed.

Hopefully I will hear back Monday! Wish me luck!

Recently (only in December) contracted to vodafone for 24 months with both phone plan, phone and internet. Now can barely get internet which virtually drops out after just connecting and as for the phone, I have found only one place in the house that I can get minimal receptions and even this continually drops out. Currently on hold now to vodafone to see the options of getting out of this very new contract...wish I found this website before I signed :(

Half the calls made to my phone dont make it through because there is usually no or little reception at home (and my last 2 houses in this suburb - Duncraig). Making calls is just as appauling. My last call got disconnected after 2 minutes because of reception drop out. Called up to order pizza last night, and it took about 3 times for them to get my order because the phone kept breaking up due to bad reception - even when outside!!

When I called up vodafone about this, all they recomended was to change my sim card at a vodafone store. It changed nothing! Vodafone reception is crap! Thinking seriously about changing

Im not even going to start on my phone issues. My biggest problem is our INTERNET. When i signed onto my contract i lived in Moss Vale. I had every intention of moving to Nowra. I checked with voda that the coverage would be fine. They assured me that nowra had full coverage as it was a much larger suburb. It doesnt. Long story short i now have an internet contract with Voda and absolutly NO coverage that i have to still pay $10 a month for the next 15 months.
My partner has had the same number with Voda for 13 years. It was ok until the last 12 months. Constant drop out calls, network busy or no coverage. We are both on recently new plans and have no service in our new house. They just dont want to now about it, no help at all and i just cant deal with them anymore :(

I purchased my IPhone from the Port Macquarie outlet at Settlement City shopping centre late last year, where the phone displayed FULL reception (great gimick that one - you move 30 meters from the Vodafone shop & the reception disappears!!). I have no reception in my house, except on occasion I will have one bar of service on my washing machine. I logged my complaint some months ago explaining the issues that I have - which is no service, & they said they would send someone out to have a look. I had not heard from them for several weeks so I followed up my complaint to be told that I don't live at a valid address!! I had even given them instructions on how to get to my house & it can be located on Google Maps. They dismissed me & told me to go to the Ombudsman. Being a full time working parent, I cannot take the time out during working hours to log my complaint, so to date have not done so. I would like to say, that I would never ever ever recommend anyone to sign up with Vodafone. I left Telstra due to their lack of customer service, but Vodafone just have no service at all! Very disgruntled from Port Macquarie (not the middle of Australia where one would expect to have limited service).

Worst reception, constant break up. Can never get calls from work which frustrates me so badly. They desperately need to fix up their coverage soon. If not ill just have to switch ny provider.

Im not even going to start on my phone issues. My biggest problem is our INTERNET. When i signed onto my contract i lived in Moss Vale. I had every intention of moving to Nowra. I checked with voda that the coverage would be fine. They assured me that nowra had full coverage as it was a much larger suburb. It doesnt. Long story short i now have an internet contract with Voda and absolutly NO coverage that i have to still pay $10 a month for the next 15 months.
My partner has had the same number with Voda for 13 years. It was ok until the last 12 months. Constant drop out calls, network busy or no coverage. We are both on recently new plans and have no service in our new house. They just dont want to now about it, no help at all and i just cant deal with them anymore :(

No reception at my living address. 3 Months ago never had a problem with reception.
Calls are going to my voice message! I get the messages hours after the call was made.
As a result I am having to pay to use my voice message as well as return the phone call!
Due to no reception I have missed out on much needed work leading up to Christmas!!!!

my phone says i have full reception but i cant make any phone calls, send txts or get on the internet. people apparently have been trying to contact me for 3 hours to see where i am, and i've been waiting at home for them to call me.

vodafone is ruining my social life coz i can't contact anyone

I have been with Vodafone for quite a while now and have had nothing but trouble with my service. I have to change my network settings on my phone in order to get any service if not I can't get any (which i was advised to do from a vodafone employee)so everytime i turn my phone off and on again i then have to adjust my settings. I have to walk around my house in order to find a place with service in order to send messages. If im in a shopping centre and try to make a call i have to stand in the one place until my call is finished or it drops out. I can be in the same room as my husband and forward him a message and he will get it 2 hours later. I would hate to be in an emergency situation as i have text my husband on my way home from work and he has received the message and hour to 2 hours later after i have got home. Im definately thinking about going to a different provider.

I have had nothing but trouble in the last year with Vodaphone. The problems have been call drop outs,poor reception,Bills not showing call details 6 off the last 12 months,I could not get on my vodaphone could not get on last 2 months spent a total of 15 hours on phone just for that issue.
I just want a service provider that can provide the service that I am paying for.

around cairns i am lucky to keep reception all the time.. in some shopping centres it drops out all the time, at home i have to stand out in the street to get only 1 bar, also have just gotten back from tasmania on a holiday and only had reception in hobart, sorell, launceston, devonport and burnie.. as soon as i was outside the city area it completely dropped out.. complete fail there as we also had a mobile broadband stick for our laptop.. used once when we got back to hobart finally.... its compeletly crap reception

Terrible 2g reception and 3g is a scam

I have been a vodafone customer for quite some time now and i have not had so much of these problems until this past year, which has been terrible with constant call drop outs sometimes having to call back up to six times just to finish what would have been a quick conversation and no reception coverage as well as short battery life. It is driving me insane. I really do hope that all this media attention will get something positive done fast.

I have been a vodafone customer for more than ten years,despite the dropping of calls and poor coverage the thing that has had the most impact on my life is the text messages that regulary turn up hours if not days late.My childs mother in past few years has attempted to contact me only to have the message dissappear or be delivered the following day,This has caused enormous angst.Despite calls to vodafone this issue has never been resolved. i am more than willing to join a class action it is the only way vodafone will be forced to address an on going problem.

I just travelled to Brisbane for Christmas and i hardly had 3G coverage, In Sydney i have good signal, my messages were delivered late and - i was in Brisbane City, it was crap, had to turn my phone off and on to get one bar of signal, since Voda has merged with 3 they appear to be flying off the radar with the service they provide and the customer service when you are transferred to India - i was on hold for 1 hour and 50 minutes to speak to a Voda rep. That is Poor.

Never have any reception. people constantly cant get onto me. i cant get onto other people. i never get messages. people never get my messages.
VODAFAIL

I don't have reception at my house and yet I work from home!! How the hell can a person conduct business from home in an area that does not have reception. Bad coverage Three/Voda!!!

I signed up with TransACT 18 months ago (24 month contract) - they run off the Vodafone network. When I signed up I told them that I go to the south east coast a lot, namely to Bermagui and Beauty Point, and I was assured of service in those areas. COMPLETE FAIL! No service at all in Beauty Point, and very little areas of reception in Bermagui.
Also, I have been receiving sms's up to a day late, and some voice mail messages haven't been received at all. I was told recently that it was the fault of the phone, so just shelled out $99 for a pre-paid handset to last me through to the end of my contact.

TransACT / Vodafone - UTTER FAILURE

I thought my Three mobile internet on hand held computer was getting slower, IT WAS!! I bought prepaid Telstra 3G simcard and installed in UMPC and it works super fast. since Three have been hijacked by VODA the service quality has deteriated. I thought THREE were OK and they were, but it seems Voda are ruining a good service provider. three always had good call centre help, not a long wait and problems solved quickly. Seems Telstra and Optus will end up with a duopoly and we'll be paying dearly in the future for access. best advice, don't take up plans, use prepaid uncontracted phones free of provider software etc.I wonder if Telsta now own all of Three mobiles towers?? possible reason for deteriation of network.

On switching to 3 (now Vodafone) from the overcharging big T, I have discovered that as I walk through my house I can be shunted through three different cell towers ... problem is that I loose reception (no signal) when switching between cell towers ... 3 and Vodafone have been pathetic in their attempts to assure me the coverage and switching between towers should not cause signal drop outs even going as far as suggesting that it's my mobile that is the issue. I've invited both 3 and Vodafone to my place to test it for themselves, but the customer service person I spoke with at Vodafone told me that they were too busy dealing with real issues! So Vodofone, what good is a mobile if you can't walk around and use it like the manufacturer intended?
EJ from Evatt

Have had Vodafone for many many years despite the fact that NOT ONCE has a call remained constant without dropping out. We live in Cherrybrook in suburban Sydney and have 3 mobiles on Vodafone. NOT ONE of the phones [all different brands] can reliably receive calls in our home. The phone MAY ring, usually not, and if it does manage to ring...the caller ALWAYS drops out! We are NEVER able to be contacted, nor contact each other within the local shopping centre, nor at Castle Towers- monstrous shopping centre- whilst every other telco users CAN receive calls...NOT US VODAFONE SUCKERS!. Calls constantly drop out, every single call, EVERYTIME!!!!!

So we bought yet another 3 cheap mobile phones recently in frustration and connected them to VIRGIN. Uses the Optus network, however Virgin coverage seems much much better The phone ALWAYS RINGS! AND is definitely available in the shopping centres mentioned above. Still trying it out though. As far as Vodafone goes, they deserve what they get for not using local call centres and employing Aussie staff to service customers. Like Hutchinson 3 Mobile they shoved us off to India & elsewhere, and just like we did to THREE 3 mobile , we are now giving Vodafone the BIGGEST SHOVE OF ALL!!! OUT THE BLOODY DOOR###

I have my phone on silent most of the time at work and as a result if someone calls and I miss it, they generally leave a message for me to call them back. Problem is, the messages don't come through to my phone on average for about 2-3 hours later and the phone doesn't even register that I've had a missed call. My calls cut out, the internet is constantly dropping out, I can get reception in my kitchen but not my bedroom (which is right next to the kitchen) and I live in Mt Gravatt! But this is all on a good day. A good day is classed as one where the hand set (which is only 18 months old) actually works. I am typing this whist having been on hold to Vodafone now for the last 35 minutes. I orginially called to find out when my contract will be finalised with them due to my handset not working, the CS rep suggested I speak with someone about their "loyalty phone upgrade" program. So after waiting 35 minutes on hold, I was then informed by the next person that I would have to pay an extra $30-$50 per month just to have a new phone for the next 12 months otherwise I can pay for the remainder of my current phone which would be just over $300.00! Not really sure how this is a loyalty program considering it means me having to pay them more for a service that DOESN'T WORK!

I've been with Vodafail for a few years now and it has been gradually getting worse!. It often takes ages to connect when I try and make a call if it manages to at all!. I also have a prepaid internet stick and at times it will take over 10 minutes to load even the google search engine page!. It's supposed to be using 3G network and my phone that's sitting next to the computer loads the page in 5 secs. I rang the customer service and they explained that between the hours of 8 - 11pm there is an increased traffic on the net and so it might be slower. Why was I not told this when I purchased the internet stick?. Funnily though, as soon as I've run out of internet credit the top up page comes up faster than lightning. Boo on you Vodafone!! Way to lose your customers...OH and don't even get me started on the incredibly frustrating LARA customer service voice system!

I Have been a vodafone customer for more than 3 years and got a contract with the iphone 3gs and was given a coverage map the day i signed up ensuring me that coverage was not a problem in my area.
I was soon to find out that this is not the case at all. I cannot get coverage in my house or outside unless i get up on my water tank which is very dangerous.My boss has almost given up trying to ring me because it constantly drops out and then costs more to ring back again and again.
One night i came home from the city on the train and tried ringing my wife to pick me up from carrum station in melb but had no reception on the train all the way from parkdale so i ended up having to ring from a payphone and yet costing me even more money! Voicemail is constantly down or you dont get the message untill hours later and i cannot send emails from my iphone.
I have complained to vodafone on their website more than once and their response was "we are working on it", i must be a big job because that was last year and its still no good!I cant believe i am legaly bound to a contract that i have to pay for when they are clearly not providing the service that they promised. Like in said above its Criminal.

I'm a THREE user and have been for a few years, using mobile internet on UMPC and 2 x Sami non contracted phones. Service and reception on both mob internet and on 2 x phones were ok until recently. the data speed testing has dropped down and have phone connection and drop out problems. this seems to happened since VODA took control of THREE !!? luckily I'm not on contract and Phones are unlocked. If this is'nt resolved soon I think I may head back to the BIG TELSTRA after 3 years away!! I have excellent reception on 3G at home 5 bars all the time so no excuses THREE / VODA.

I have 2 mobile phones and internet and nothing works no reception at my house, i tried to cancel my contract but would have to pay it all out at once, went to blacktown vodaphone for help no joy! they put me onto the call centre in india...USELESS

I GET COMPENSATIONS MONTHLY 25 AUD for the REST of my CONTRACT PERIOD !!!!
read here how :
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Ordered 2 months ago the Htc Desire HD 69 dollar cap, started to complain after two weeks, that where ever i go no 3g at all (live in sunshine coast but any direction 100 km east, west, north or west, doesnt matters just bad reception).

I kept on complaining and complaining and would not accept the answers of vodaphone. At the end they gave me 22 months (the rest of my contract) compensation of 25 dollars a month !!!!!

SO KEEP ON COMPLAINING ASK FOR COMPENSATION UNTIL PROBLEMS ARE SOLVED, KEEP ASKING FOR MANAGERS, SAY YOU CANT USE THE SMART FUNCTIONALITIES OF YOUR PHONE, DONT ACCEPT ANYTHING ELSE, SAY VODAPHONE PROMISED YOU A SMART PHONE WITH DECENT 3G COVERAGE. THEY CANT MAKE THEIR PROMISES NOW YOU CANT USE YOUR PHONE FULLY, THATS WHY YOU DONT HAVE TO PAY FOR IT AND YOU WILL BE COMPENSATED FOR THE REST OF YOUR CONTRACT...

EVERYBODY do it !!!! don't accept there excuses !!! Good luck, dont let you get ripped off !

Have got a wireless modem with them and it is so slow that the web pages time out and there is very limited coverage in the places i work, i don't have a problem with my Smellstra phone though.

I have been a vodafone user for about 6 years. I can handle the intermitant and weak vodafone reception but what I won't put up with is poor customer service.

I called the Vodafone call centre after my phone started sending multiple sms messages to recipients. I was left on hold for 40 minutes at 8pm on a sunday night. My call was picked up for about a minute, no one spoke to me and I could hear laughing and conversation in the background. My call was then placed back in the queue and I hung up. I have worked in a call centre and there is absolutely no excuse for this behaviour. I have now moved my business elsewhere.

my coverage, service has been very bad since feb this year, when i came back to aus from nz. its embarrassing talking on the phone, people think im deaf or stupid cause i keep asking them what they said due to bad signal and malfunction. i just give up and use texts.

In a 2yr monthly contract on Wireless Internet. Can't wait to finish in Sept 2011.
Voda staff told me that if I have good reception with phone, Wireless Internet should be fine. Not so! As a result,my Internet experience is a nightmare. I go for days without a connection. When I have a connection it drops out within minutes. I cannot update Anti-Virus, Windows updates, or necessary printer updates etc. Impossible to Skype to communicate with daughters interstate. Tech Support in Cairo are frustrating, they try to blame my computer until we try everything else, then after about 50 mins of do this, click that etc, they have no solution. I give up and not bother! Last week, at 7pm decided to ring Support, the local inanimate voice asked me the usual 10 questions to establish nature of my problem. Hold on Sir will put you through to support. THEY could not connect for 30-40 minutes. When we connected with Cairo, the phone rang and rang. At last a young polite man answered and told me "Sorry, cannot help you, the office is closed...we close at 2.30pm in Cairo!!!!" I was stunned....and I lost it....poor guy...but God knows how frustrated I am....My connection drops out by the time I finish an email...I cannot be sure if bank payments have gone, and I get charged $25 each time by bank, and then I have to argue with them. I have lost relationships. Friends don't believe that I go for days without a connection, so I cannot communicate. Would love to communicate with daughters and see my grandchild via Skype! I am so so so frustrated. The reception bar on the the connectivity box is never better than the little bar. If there is rain in the area, no hope of connecting. At busy demand time of Internet services, no hope. Then when I connect, it just lets me down withing minutes....simply pathetic...simply poor...just frustrating...I hate it. Will change my phone to another company as well. And they always assume that it is my computer at fault....It never is...!Ughhh!

Organised corporate change over for 35 people at my company 4 months ago. Cost savings were great. Coverage since terrible and nothing like what was promised in pre sales. Clearly broken service levels promised, probably losing business because of it, will be moving back to Telstra in the new year.

I recently signed up with vodafone through an NRMA deal for a 12 month contract. The deal is as follows:
- HTC Desire HD
- $69 cap + $15 handset repayment
- 10% off for lifetime of contract (handset repayment not included)
- first 3 months free
- overall $745 for life of contract
- confirmed this was the full deal before signing, when activating the sim over the phone and in the store.
I recently got my first bill, I have not gone over the cap, I have not had any extra charges on my account and yet the first bill - $155.10
I called vodafone about this - waited 2.5 hrs to get through to a customer rep.
She looked at my bill and said that there weren't any particular reasons for the charge. She said she would credit one month back to me but that I would have to pay the rest of the bill as it is policy for them to charge a month's bill ahead of time which is then refunded at the end of the contract. I have never heard of this nor is it anywhere in the contract. When I pointed this out, the CSR said that I could take it or leave it. I then asked what I should do when/if the next bill charges me again - her solution was to call back. I pointed out how long it took to get through to her, she said it's not her problem.

Vodafone - you fail. Your coverage where I am is absolute crap, I can barely use the internet on my device, I get dropped calls repeatedly and 0 bars constantly. You overcharged me on my bill without a reason other than to see if you could simply get away with it. How is this type of treatment legal in the slightest?

Recently switched over from 3 mobile as was told by vodafone sales person that they have amalgomated, have not had any reception or coverage since I have changed over even though I was informed that my coverage would be better. I live in Carlingford NSW and have to drive my car up the street to receive messages and then have to constantly use my voicemail which I have to pay for due to their issues with coverage. When I have contacted them to complain, no response or apology and I have asked for them to credit my bills due to this problem as do not understand why I have to pay for this when i am not receiving the service they promised. My phone is used for business as I am not able to speak with my clients, even during office hours, have to walk outside the building to get any reception and majority of calls just drop out. I work at Rhodes in Sydney. Very disappointed with the whole process, even the billing process and would love to change back to another supplier and keep my number. Would never recommend them to anyone!!!!

I got a phone through vodafone. I work upstairs from (in the same building) as a vodafone dealer. I have no coverage in my own OFFICE!!!

I also have a Nokia N97 mini as part of my package. Because I got the phone from another dealer, the one downstairs (303 Pitt St) will not fix it for me. They said I need the reciept with the serial number. I called vodafone. On the phone, I was told by the machine it would be a 40 min. wait as all operators were busy. Arghh.... 40 minutes is inexcusable. I waited anyways. I spoke to someone after about 20 minutes. She took all my details and told me they would look up the serial-numbered receipt and email it to me. She said it would take 2 days at the most. That was 5 days ago! Still nothing.

The woman on the phone was clearly in an Indian call centre and said whatever she could to get rid of me. My service is still horrible and my phone is still broken.

Voda - FAIL!!!

Can't make or receive calls, texts take days to receive and data roaming bundle is a complete rip off! I have 10 months left on the contract and I hope they let customers out of them early.

BTW, I was a satisfied customer for MOST of my contract period. All of these issues started in Sept/Oct and despite trying to get answers, none received.

Spend less on sports marketing and more on fixing your network.

Vodafone to Vodafone SMS delivered in 48hours...
I also live in the inner city (Sydney) and am experiencing very poor coverage at home (it used to be better, but coverage has become worse in the past 6 months). I use Vodafone on my Blackberry (company provided)

So many "black spots" of reception in sydney, it's horrible... one area in metro sydney, about 40kms out of cbd, in the middle of a suburb, no reception at all. drops out on the train every day, for about 15 minutes of my trip. why?!
also, online payment system is an absolute joke, needs redoing desperately, I have paid hundreds of dollars more than I was meant to because of this...

Went to WACA test sponsored by Vodafone recently. Complete drop out of Vodafone network, no reception at all at WACA. No data access on phone either for about 3 hours. Others at ground on vodafone had same issues. You would think they would get it right at their major sponsored event but nope they didn't!!

recurrent poor reception at home, dropping out, at my present adress, same as my old address, place where i worked same problem and this is in Brisbane, Ipswich and Helensvale not just outer urban area's

poor reception, bad customer service, it took 2 weeksw to lodge a claim for handset insunce they wanted me to drive 7 hours to hand my handset in at a different vodafone store then the one closes to me. they put a bar on my fone when i still had 2 days to pay it.

Reception is poor even though the phone shows 4 - 5 bars. The data download drops out constantly and when it does work it is slow - my old dial up connection in the 90's was lightning compared what's on offer at the moment. Dialing 1555 is a waste of time, I can't sit on hold all day; and still not reply to my email sent 6 days ago....

Couple of issues with VF. First was them setting up a direct debit that I never authorised and having to pay twice for one monthly bill. Second was coverage pretty average particularly for the internet. I have a Iphone that is having problems with my email and when i rang VF they said they were aware of it bit it would not be fixed until mid jan at the earliest?? Not good enough. Also have had problems at home receiving texts at weird times of the day and night? 1 year to go on contract but will try to get out of it.

no recepetion at home, i have been with voda fail for 8 yrs and in the last 2 yrs they have gone down the drain, no reception anywhere home partners house/ friends house out and about. i need to stand outside to make a phone call. I want out of my contract and can't wait to go to telstra.

I have purchased a new house in an estate that has been established for around 8 years. I cannot get reception inside my house on my Iphone. It keeps showing an E and only one bar of service. For a laugh I got on my roof to see if it was any better and still no change. When I commenced my contract I paid $120 to upgrade my phone to the 16gig and since I want to get out of my contract they want the phone back. Even thou I paid this money they are not going to refund me!! I have had constant problems vodafone in melbourne sydney brisbane and darwin!! I would never recomend them to anyone. I cannot wait to get out of my contract!!

After being with Vodafone for 19 months the reception and drop outs progressively became worse and worse on both my mobile and mobile broadband. I lost count of how many times I was told by VF to uninstall and reinstall my broadband and how often I would have poor to no coverage on my mobile. Going into a VF store I was told my particular house was in a poor coverage area....I live in a well established central suburb in a free standing house not in a concrete underground apartment surrounded by hills.
In frustration I changed providers then got hit with a $550 final bill even though in store they told me my payout figure was $330. I had to cancel my mobile broadband by phoning customer service - 5 times I phoned and either got cut off or left a message for someone to call me back, I even emailed VF asking. A week went by and I had no call back, I rang again and after being on hold for 1 hour and 20 minutes I finally spoke to someone who was so rude to me over cancelling my broadband even though the plan was finished she tried everything to get me to keep my business and seemed annoyed at the fact that I had poor coverage in my house.
Vodafone need to improve their coverage, call centre customer service and waiting times. I yet have to resolve the apparent $550 cancellation?
Much happier with my new provider.