Continual drop outs, poor internet connection (freezing up), lack of service coverage by phone - I cannot wait to switch providers when I get home. I dont care what it costs to change - I want out of Vodafone. It sucks when my friends can all get messages and make calls but I don't have service. Screw this and screw voda-crap.

I live in Weston Creek, I have no service in most of my house, I was assured this would be looked into only to be told "not our problem, it must be your phone". I did advise when i borrow another phone it has the same problem, I was told the same thing.

Vodafone, pull your head out!

I am with 3 Phone and the reception is disgraceful,I was considering asking to be transferred to the Voda phone network which according to their outlet at Strathpine Qld can be done for customers experiencing drop outs or poor reception.
No way will I consider going to Voda Phone now !!
I shall be moving across to Telstra, at least I will be able to make a call from home.

Long on advertising, long on promotion pathetic on running a real business (ie. doing the hard yards to deliver on promises) The local senior executives are destroying a once capable organisation. They have to go.. Fund managers take note - this company is now utterly dysfunctional. Buy and hold their shares at your peril.

Using a Vodafone 3G broadband in Harrison ACT with USB plug-in the data rarely connects, keeps dropping and when it does connect I would swear that a bit of string and two cans would provided a better data rate. The bit that bugs me is that the VF tower is 1km closer than the Telstra tower but my Telstra mobile gets excellent coverage (crap data allowance though). VF is closer and should be able to provide a more consistant coverage.

We were on vodafone a few years back. The coverage was just so bad; had to stand on one small spot in the house or go to a few spots outside to get some reception. We are 17km out of town so we thought that could be the reason. We then decided to change service provider and have full coverage at any place in the house. Vodafone contacted us by phone a few times a couple of months ago inviting us in very creamy terms, to use them again. After our previous experience with them, I think we will never go back - no, thank you!

Signed up with TransACT who use the vodafail network on their mobile broadband $29 a month cap. Guess what? Sod-all reception despite the fact I lived two blocks away from TransACT head office. TransACT said that it was a dodgy modem, so they replaced it. Three times. When work took me to the Northern Territory, I asked if I could get coverage in Darwin, to which I was informed that Vodafone covered the whole NT.

I moved into my apartment at the CBD and guess what? No reception. Popped into Vodafail in the mall who laughed at me when I asked why I wasn't getting reception. Response? "Unless you live in Berrimah you won't get reception."

Quick call to TransACT and then to the TIO, and had a written apology and refund within a week. Never using them again.

Interesting disparity in the number of complaints from different states. Even after accounting for the population of each State, it's clear that the problems are mostly affecting the south-east. For example:

- ACT has over 1/3rd of the complaints as VIC, with only 1/15th of VIC's population). Even more telling, it has four times as many complaints as WA, with around 1/8th of WA's population.

- QLD has half the complaints that VIC does, despite having a similar population.

- Barely any complaints from WA and SA, which both have populations in the millions.

So I think we can say that NSW and the ACT are by far the most affected, with VIC moderately affected, and the rest of the States nowhere near as bad.

I have two services with this abismal company, one is a wirless broad band, that now has been replaced by another provder as i can only get decent recption on my roof or in wollongong. I also have an iphone with them and again no service at home, with the exception of my roof. Luckily i have a work mobile on telstra. I have spoken to vodafone and they advised that i should realise that the service is subject to avaliability. Which is interesting because i go to tassie reguarly to visit family and asked specifically will i get full coverage. To which they replied yes. this is because we have the dishes to run the same capacity as telstra. WHAT A CROCK, i had to use my work mobile on leave and had to pay for it.

My phone switched itself off every time I entered my flat in McDonald Street, Potts Point, because of zero reception. Bought a new battery for the phone (at the Vodophone store!) because they told me that might help. Then I learned that Vodophone reception was zero in the entire street, not just indoors but also outdoors. Some improvements over the last weeks, I am able to make the occasional call, but call quality still not close to acceptable.

Im in all sorts of a mess with VODAFAIL! Been with them for not even four weeks and i have no reception, can never call out or recieve incoming calls! WORST PHONE COMPANY EVER!!!!!!!!!!!!!!

Reception is poor and call's dropping out constantly!

Attempting to upgrade contract, 6 weeks waiting for phones so far, three and a half hours waiting for customer service, two persons spoken to, one did nothing, the second told me the particular phone was obsolete, then that it had not been released then accused me of giving him incorrect information. The service drops calls and diverts incoming calls to message bank without ringing. The messages sometimes take hours to come through. I have these numbers for business hence reluctance to attempt a move, but am losing business through their non-service. Absolute B.S!

Attempting to upgrade contract, 6 weeks waiting for phones so far, three and a half hours waiting for customer service, two persons spoken to, one did nothing, the second told me the particular phone was obsolete, then that it had not been released then accused me of giving him incorrect information. The service drops calls and diverts incoming calls to message bank without ringing. The messages sometimes take hours to come through. I have these numbers for business hence reluctance to attempt a move, but am losing business through their non-service. Absolute B.S!

- Marginal (1 bar) 3G reception across huge swathes of inner north Canberra. Even drops back to GPRS quite often in these areas (Northborne Ave corridor, particularly between Haig Park and Macarthur Ave). I mean cmon, this is barely 2 km out of the CBD! 2G has strong 5 bars everywhere but VF's 3G capacity in this area is a joke.

- Even if there is strong reception, data speeds are still shocking. Was sitting in the middle of Canberra City the other day with 5 bars 3G but was unable to refresh Twitter or even load the Google homepage. These activities require a few kB at most, so this is indicative of some ~major~ network congestion.

- VF Mobile Internet APN (vfinternet.au) is not too bad, but their default 'phone' APN (live.vodafone) is s-l-o-w. Makes smartphone users second class citizens behind broadband dongle users. Not fair.

We (try to) use vodafone as our mobile service provider though Transact as part of our total utilities package. First problem - I used 'Transact', 'vodafone' and 'service' in the same sentence. We can't even get mobile coverage in the middle of town! We are not on a contract so the easiest thing for us to do switch, much as it galls me to say this, to Telstra. If enough other Transact customers also withdraw from vodafone, maybe Transact will wake up and join the fight. Right now Transact is just happy to take our money and blame vodafone for the problems.

Try to downgrade your contract. I previously lived away hence needed my cap upgraded to the $99 and when I moved back to my family I requested to drop to the $29 cap. This would cost me $760 odd, turns out you have to cancel current contract then start another 24month cap.This was all explained to me apparently when I signed up and written in the fine print somewhere..... as argued to me by the Indian call centre. I did cancel my contract, payed the charges however I just changed carriers instead of starting a new 24month term.
Reception inside buildings in Wagga Wagga was non-existant unless you are in the town centre, other regional towns just as bad and the outdoor reception and call quality is far below par.
Vodafone will never see my business again.

I experience a very poor reception in my Rose Bay apartment. During a call I have to move around to get reception, and often it drops out. Rather inconvenient during business calls.

Poor reception all the time - in the parliamentary triangle, the airport precinct and Kingston generally.
Terrible customer service, after waiting in phone queue I was hung up upon right after they answered the phone. Twice.
the same device on the telstra network - both with full bar reception gives 400kbps down on Vodafail and 8000kbps for data downloads. But I don't even get 3g in my own house... (hebel brick, top floor of apartment). What's the point of having 2Gb data allowance if you can't even download that much if you try.

Well I heard from a very trusted source Vodafone is replacing the whole ailing Nokia (NSN) 2G/3G network with a Chinese vendor who was half the price of the NSN bid. God help Vodafone...

Everyone is focussed on Vodafone but friends of mine had similar network failures on Optus who also have the same Nokia/NSN network...

The ACA should bring back the % of dropped and failed 2G call benchmarks all the carriers had to submit to the ACA to be published to the public. Since the three carriers built their 3G networks the ACA does not force the carriers to publish their % of dropped and failed 3G 'voice' AND 'data' calls?? ACA it is your job to look after the public objectively!!

My brother and I cannot get calls or texts while in buildings, yet our phone's reception bars say we have reception. When you try to call us, it tells you that our "vodafone mobile has been switched off." Lies! I do not like Vodafone lying on my behalf.

Was on the highway yesterday and accidentally dialled someone. Using the iPhone, when you get messages you must click to either "view" or "close" the dialog box that pops up before operating anything else on the screen. Well, after making this accidental call and trying to hang up, useless vodafone must have connected and I got a sudden influx of a dozen messages from the past few days I had been inside a building. I couldn't hang up because of the constant dialog boxes popping up. What a joy it is to be with Vodafone.

I don't like how Vodafone is keeping quiet about all these problems. At least offer us free credit or bandwidth or those gifts they used to offer. Useless PR.

Also another thing, why is it that my mate can get reception with 3 in places I can't with vodafone

If you are anywhere other than a metropolis you get like 1 bar or less

im not in one, its good

I signed up to vodafone 3G broadband several weeks ago so that I could access the evenings. After signing on to a 12 month contract I realised that their network is so congested that I couldn't get any traffic through at all - I literally couldn't even access Google's homepage between 9pm and 11pm every night.

After spending several frustrating weeks trying to resolve the issue with their support team, i gave up and paid the $200 contract breakout fee just so that I could start sleeping at night again. Their support service was worse than useless - more than 1 hour on hold, followed by being put through to another deparment and being put on hold again, then hang-ups, broken promises of call backs, misunderstandings, confusion and then nothing.

Thanks for the nightmare vodafone. At least I'm now free of you forever.

Class action, anyone?

Not sure what is happening with all these people here.. I have not had an issue at all...?

I run a samll business and am on the move constantly. I have found the Vodafone signal getting weaker and weaker with constant drop outs that makes communication very difficult to say the least. Even on the main national hwy there are growing areas of no transmission/reception

for the past 5 months I have nothing but issues with reception and call drop outs, getting emails, using the internet and getting voicemails using my iPhone 3GS on the vodafail network. Initially i thought it was my old sim, so i got the sim replaced. still the same issue. then i thought it was my iphone. So vodafail sent it back to apple and i got a brand new replacement 3GS. still the exact same issues if not worse. I have now called vodafail umpteen times without success. apparently they are investigating my issues which is code for 'i dont give a damn'... so next week when ppl are back at work i'm calling the TIO to get out of this contract ($69 of money down the drain each month). Under the trade practices act they need to deliver a 'fit for purpose' product or service as decribed in their contract. I've also signed up for the class action lawsuit... will be going straight to telstra once my contract is up.

I live in Melbourne. I can't get reception in my house, I can't rely on reception in the city and the mobile internet is very slow and generally only works every second day.

I wouldn't have signed up if I had known and I've still got 12 more months of the contract! Thanks for voicing the issue Vodofail.

MOVED MY COMPANY MOBILE ACCOUNT TO VODAFONE. CONSTANT DROP OUTS AND ALMOST UNUSABLE PAGE LOAD TIMES FOR WEB (WE HAVE TRIED ON IPHONE 4, MOTOROLA LATEST, BLACKBERRY...ALL FAIL)

WE SPEND BETWEEN $2000-$3000 PER MONTH ON THE OUR BUSINESS ACCOUNT WITH VODAFONE.
WILL BE CHANGING IN THE NEW YEAR TO OPTUS

WORSE STILL...THE DROP OUT ARE AT THEIR MOST SAVAGE BETWEEN VODAFONE CUSTOMERS.
TIME TO PACK UP SHOP VODAFONE AND HEAD BACK TO EUROPE YOU ARE NOT NEEDED HERE.

my employer issued managers with a hutchison (now vodafone)mobile handset contract. The reception was not good from the beginning and become worse after the merger with it dropping out constantly over the slightest hill or cutting along the road........just hopeless. Can't wait to move on as soon as out of contract.

I was with Vodafone a couple of years ago and they were brilliant. I switched to 3 because they had the phone i wanted, then came back to voda last year. What a mistake. It to 3 days and countless calls and store visits to port and activate my number, and since then I've suffered constant call dropouts, lack of reception, slow or nonexistent data speeds, continually having to reboot my phone to get a 3GS connection, 24 hour delays in receiving voicemail, calls going straight to message bank when the phone is switched on in a so called high coverage area, you name it. I'm going back to 3.

I'm getting underwhelming reception in Nth Canberra under Mt Majura (connected to Vodafone via Transact). Similar in Sydney too, visiting rellies over Xmas. But my phone's an old Nokia N95. I was assuming the problem was with the phone, not the network, until I heard about this site and all the problems others were having. As a point of reference, I was previously on the Optus network (via Virgin), its reception was frankly no better. I haven't tried Telstra's 3G to compare.

I have been with Vodafone for over four years. It's generally been a good company to deal with and their deals have been good. However, in the last few weeks I have been getting on-and-off again reception in my house which is in the southern suburbs of Canberra, callers can't get through despite trying multiple times, the phone doesn't ring, missed calls are not recorded, if they do get through callers get flicked to voicemail, voicemail messages don't come through, SMS messages can take many hours to get through. Clearly, Vodafone is in deep trouble, but that's no excuse for going into denial mode. They have had to be dragged to the point of acknowledging the fact that it's their problem. Happily my contract is just about to finish, and I'm not going to stick around waiting for them to fix their problems. Their customer service staff are pleasant and generally competent, but the CEO and others at the top have acted disgracefully. I have not received the service I should have over the past few weeks and I do not intend to pay the next bill.

Ive been with Vodafone from the begining and up until 5 to 6 months ago they have been pretty good. Now I would consider them the worst phone service out there. We have 2 I Phones for our business. The drop out calls are too numerous to keep track of. We get messages come through in multipals that are days old. Clients complaining that they cant contact us. You contact Vodaphone and if you gt to speak to someone, you cant understand them. Also tried the email complaint no joy. The last response I had was left on my message bank because Idid not receive call advising that if they did not hear back from me they would consider the problem fixed. What a joke.

I can't use my phone for data in outer Canberra (and really what's the point of paying for a decent data plan if you can't?).

Sign up for the internet mobile for 5 months now, but response time are so bad that most of the time cannot even connect.

I live in the inner south of ACT, and work in the parliamentary triangle. For months now, the usual garbage of dropped calls, not being able to make calls, texts that can take up to 2 days to arrive or be delivered. I also have vodafone for wireless broadband - I honestly can't remember the last time I managed to get 3G, and I have given up using it at home, it takes too long to load and continually disconnects itself.Talk about frustrating. The service is beyond substandard, it's virtually pointless because it's so unreliable. By the way, I don't have an iphone, so it's not that, I use a brand new Samsung.

Small mess. Avalon NSW rubbish reception at home on main road. Telstra friend has no issues in same spot.

Just moved from Rose Bay in Sydney where we had limited reception in our apartment, and when weather was poor we literally went into a black hole. Now in ACT where Internet coverage is still pretty basic. I've also experienced on numerous occasions that I get calls that go straight to voicemail even when phone is switched on with good reception without phone even ringing. Voicemails ALWAYS come late, embarrassing because friends and work think I am avoiding speaking with them. Partner is also on vodafone as is my mother but frequency have calls which drop out or sound like other person is underwater, freaking fed up!! Thank you for launching this site, the media and social networking is fantastic and it's comforting to know that others are actively seeking change and voicing their frustration, I thought I was just complaining about 'normal' network problems. Keep it up!!

Barely one bar in Kingston. Calls last about 45 seconds before drop out. This is the Parliamentary district! The reception here is a bit less reliable than that provided by Solomon Telekom "Breeze" in Taro Island, Choiseul Province. Population: 150. Cell sites: 1.

On ya Vodafone, you've just been outdone by the Pacific's most retarded telephone monopoly!

Mobile broadband coverage near Newcastle Airport/RAAF Williamtown is non-existent even though the network coverage map on the vodafone website clearly includes this area. I bought a Vodafone mobile broadband usb stick for the sole purpose of using it in this area and coverage ended up being zero-one bar, if I could connect at all. Complete waste of money, had to buy a competitors' stick.

stuck in a contract with vodafone most areas i work in i get no coverage as of a few months ago, which leaves me unable to do my job, at times lose coverage for hours whilst in the middle of sydney (newtown)

fail

Been with Vodafone for a year now... last couple of months were a drama with numerous call drop outs, failed internet connections and virtually no consistent service in the ACT. Obviously cant maintain my business on this level of service.

After numerous calls, Ive now been told that I can be released from my contract. Hooray! But there's a catch... they want me to send my iPhone back to them.

If I cancelled my contract and paid the 'cancellation fee', I get to keep the phone. But after 13 months, and despite being told the fee would be waived, they want it back.

Does anyone know if they can do this!!?? Many thanks in advance.

Nice one voda. My phone dropped put six times while I was calling my family to wish them merry xmas.

i've be informed that even Vodafails network management is done offshore - India in fact with NFI with regard to local problems. yep, saving bucks at your expense, Vodaphoney suck.

Vodafone employees, I'd like to hear if you have the same issues that we describe.
I know you've had a gag order imposed. Eastgardens store staff told me so.
Another store manager in the eastern suburbs told me how depressing it is working in the stores at the moment.
But this is an anonymous forum, so don't fear the bullying.

I'd like to hear how you guys address your own account and phone issues. Any advice appreciated!

Perhaps you have the inside scoop on

Working right near parliament house in Canberra and signal drops out all the time. Live in the inner south and signal also drops out all the time. this is not good enough. Won't talk about how bad it is in the bush, 'cos you all know that.

Vodafone isn't the only company having network problems, Optus has been having a rough time too. The networks weren't designed to handle the massive data usage that smartphones offer. People used to complain that mobile downloads were too expensive, and now that the prices have come down they overuse 3G and clog the network! I was furious with Vodafone for all the things people are outlining below - call dropouts, texts taking too long and no 3G. I changed from my iPhone back to a Nokia and NONE of the problems remain. My partner has an HTC and always has full coverage when my iphone struggles.

This website only highlights our disgusting dependence on technology and instantaneous communication. I'm going to write my Nan a letter instead of calling her this week.

who ever runs this site is a keyboard hero

Is this site hosted in China, any post pro voda is being censored. Time left until this one is deletd...5 4 3

my can tied to a piece of string isnt working... damn vodafone, they said it might be the sim card.. yet the sim works fine in my friends phone

21st December Sporadic 3G reception from 14.00 to well after 00.00.Was on hold with Vodafone for appox 1hr.20 min and gave up.Friend rang me on land line to ask why my mobile was off !
Finally contacted them this morning Vodafone is unaware of any problems in the southern area of Sydney yesterday. Once again no compensation or truth about poor service.

Vofafail this is ridiculous! Its taking me hours to view web pages I would have been able to view within 30 minutes with any other providor! You are wasting hours of my life with your shitty service!!! Its 11:10pm and I still have not finished my research because of you!!! IM OVER IT!!!!

Phone calls aren't getting through even though I have full service. Called my own mobile from a land line and it is going straight to Voice mail. My colleague who also uses Vodafone is also experiencing the same problems!!

this message for you fucken user, why dont u jumb into other tlco and experiencing regarding ur mobile then u understand what telco look like, go to optus/virgin or so called telco all got same things to oparate their companey like this its not fish market. yes service is bad couple of weeks doestnt meen they pack-up there business from australia they trying to resolved issues like others so wait or fuck-off

Unable to connect to the server at least once a day. Was unable to do anything involving the internet for six hours last week!

Is the creator of this page really blaming Vodafone about battery life?
(says on main page)

What the......that doesn't even make sense, ummm wouldn't that be Nokia or whatever?

I phone. I want the iphone four!

Just wanted to thank someone from Tassie for helping the 'moronic' public's cause by no longer dealing with us (assuming u quit or something). This moron duuuuuuhhh Thanks you for your first step towards better Public Relations skills by eliminating yourself from Public Relations altogether. Now how about a power point to convince the rest duuuuuuh ;)

To the recent posters from Tassie, it is great that you are all getting great reception. There is obviously a problem that seems to be hitting NSW, ACT and parts of Queensland the hardest. I think calling people moronic because they expect a phone and internet service provider to honor their side of the contract is a bit short sighted.

Say you are in a car accident, or your kid is having an asthma attack while you are at a park and you are having the same issues experienced in this post. If you couldn't phone for help I bet you're attitude would change considerably.

Just keep in mind that people are frustrated with their service from Vodafone at the moment (and yes, it is actually a problem - a simple Google search would show that Vodafone is under investigation from the ACCC).

Vodafone has made SCAMMING legal....When I pay my phone I am expected to pay for the full amount, but I am only getting half of the service.

Vodafone has been very poor lately. I hardly get full coverage and the internet is just really bad, it's mostly always on edge, which is really slow and when it's on 3G it still takes ages to load up. For instance this site vodafail took about 5mins to load. I only put up with it this time so I can tell people about my experience with vodafone Im changing companies as soon as I can.

The Vodafone executive board should be forced to resign.

SMS sometimes take days to come through, people try to call me and my phone is apparently switched off. Pretty much everyone I know with vodafone is having the same issues. I have been with vodafone for 10yrs now and I'm not quite ready to ditch them yet as this is the first time I've experienced issues. I have no problems making calls and my data speed is still great. Hopefully they will sort the problem out soon.

Calls drop out all the time and then i will have no serivce for a couple of days. I cal them and after waiting an hour and a half on the phone the bloke told me to go to a vodafone store and get a blank sim. I told him i dont live near a vodafone store as i am in regional victoria and he told me to go to a store that sells vodafone sims and they will give me a blank sim. I questioned tihs and told him why would they give me a blank sim if they are not a vodafone store and he assured me they would. I went to the store and surprise suprise they told me where to go and did not give me a blank sim. I call back vodafone and waited on hold for 2 hours before i got through and told them they had lied to me and that they were not upholding their end of the contract by providing the service they advertise. They said they would send me another sim but it would take 7 days. I told them that in the past 12 months this has happened twice and i end up waiting 10 days for a replacement sim. They would not even credit me or compensate me for being without the phone for 10 days. I asked them to send me a couple of sims as this will happen again as it seems to happen every quarter where the sims fail, she told me they couldn't and it wasnt until i got really abusive and pissed off that she agreed to send me 2 sims. I had heard there was a problem with the vodafone network and checked their site and there was nothnig posted about any outages and when i questioned her she said there was no problems. I have since found out there were outages and they outright lied. I cant wait until my contract expires and i never have to deal with vodafone again.

I have a vodafone postpay mobile broadband internet which takes 5 minutes to load the vodafone page. That's when I can actually connect to the internet. After numerous times on hold to the call centre (btw - vodafone don't have a 'complaints' department), promises of a refund for the month which then didn't materialise, and speaking to the technical people who denied there was a service issue and suggested the solution was to take my laptop in my car and drive a couple of blocks to see if I got better service there.... I am at my wits end!

You are all racist to Indians!! What company does to outsource their customer care? People moving to telstra good fucking luck they are the biggest roughts so many hidden charges it's ridiculous. Every telco I'm Australia uses India as their main call centre. I am horrified how racist australia is!! People who get "shocking bills" go read through your contract everything you do is accounted for don't complain your racist.

What I really don't understand is I am a vodafone customer and I am using the supposingly "crap" iphone 4, using my phone right now to write this post full 3G reception, fast Internet speeds I don't know what all the fuss is about. I'm getting speeds of up to 4mb/s download and 1mb/s upload. You are all just in denial and can't accept that your retarded. Is all your fault stop fruit to blame the company for your inability to use technology.

Judging by the confused and often illiterate ramblings on this web site, I'd say Vodafone would be glad to loose many of the posters here as customers. Have a look at just about any of the posts here. Who'd want to deal with people like that?

haha people not paying for their phone bills. thats awesome for your credit rating

Stupid me... recently forked out more than $250 to get my phone replaced (it was out of warranty) as vodafail told me it was a fault of the phone for the painfully s-l-o-w internet access, constantly dropped calls, etc. Not to mention voicemail arriving a couple of days late and texts hours later....

"Replace your phone", said the call centre person... Has a new phone fixed the issues? I'm going to invoice vodafail for this!

Really unimpressed.

switched to tel$tra because vodafone was going to send me out of business - still have 1 vofafone service, i selected a website on bioth backberry bolds at the same time - tel$tra loaded quickly, vodafone took 3 inutes! it was only the weather radar page - nothing outrageous :(

Serice is unreliable.. Even the resellers advice to eithe go for Telstra / optus .. but dont go for vodafone.

nice fb page. i see you have a total of 169 likes. nearly a million, but not quite. retard

I hate Telstra. I hate them. We are forced to use it at work and whenever there's a need to contact them the task is hot potatoed between the staff. Nobody wants to deal with them.

Today big fool me bought their pre-paid wireless broadband. I have been trying for over 5 hours to get thru to activate the damned thing and cannot get out of the queue. Just now after 47 minutes waiting they picked up the phone. And disconnected me.

GOD I HATE TELSTRA!!!!

Purchased a Samsung Galaxy S phone 3 months ago. Great phone but useless for data with Vodafone. It can take 30 seconds to 15 minutes just to download a single webpage. I was hoping to use it for map functions and emails but its just to frustatingly slow. I have spent hours on the phone with Vodafone support to no avail. I want to change back to my previous carrier but stuck on a contract.

In many occasions- probably once every week- I cannot use internet on my phone for no obvious reason. In the same location where there is usually good reception, this happens. I have experience many call dropouts. Until I read the article on this, I had been waiting for some spare time to change the mobile phone I got with Vodaphone couple of months back. I am disgusted!!

i bought a VF years ago as it had good coverage on sth coast, in fact the Rural firies used it as well. However about 18 months ago it appeared VF must have turned a tower off or something, where we used to get reception, we no longer can. tks for your website showing this is common, i will go to another telco.

no signal in Manly NSW

Saigal from Sydney says my colleague was trying to call me and we were on the same floor at work n it went to my voicemail whilst I had full signal strength. Bizarre n ruthless.

Mr Samuel said affected customers should first try to resolve the problem with Vodafone and then contact the Telecommunications Industry Ombudsman (TIO).
MR Samuel's ur Dreaming! they never answer Phones. it seems its only LARA in the house

I have to take out my sim and put it back in to receive txts.
Txts I send have been known to get to the recipient 4 hours later.
Every few days I am uncontactible, apparently my "Phone is in use or disconnected" yet I can still make phone calls fine.
Seriously VF, WHAT THE HELL? I just bought credit last week. When it expires in 2 months I'm changing, probably to Telstra or something reliable.

wat the!!! I was thinking my N900 failed but really its Vodaphone. For the last week or so, my connecton has been "Up the creek" I cant believe this crap. I was willing to forget about the slow slow internet connection, but now its failing on basic comms. Common on vodaphone. This is it when my plan is over bye bye.

i paid my bill on the 12th and it still shows i have not paid
so i rang then and after 2 1/2hrs was told its a glitch don't worry about it.

i wont because i have my receipt for payment fool.

Its a joke that they can not even get their online system running properly
(when you can actually log on )

I give up trying to use the internet, even though I pay for it in my plan. It takes so long to load and often there is no connection whatsoever. This network has taken a serious dive. Way to lose your customer base, fast.

South Eastern Victoria

For some months this year In used prepay 3g Voda broadband for interent radio for about 1-2 hours per day. The prepay modem being conntected to a wifi router feeding signal to the internet radio. However, the radio kept continously dropping out because the modem kept needing to re-acquire the network. Unlocked the modem and changed to prepay Virgin broadband (Optus network) still using the same wifi router. The 3g signal strength here being the same. Suddenly no problems, only very rarely does the internet radio drop out. The comparison Voda dropped out here every few minutes, Virgin dropouts are very rare most days none at all.

My partner has been getting the slow/delayed SMS messages to the point that SMS'ing her is essentially useless. Most of the messages turn up 12-24 hours late and come through in a flurry... this is with the phone in a location with full reception all day.

The visual voicemail is always unreliable on iPhone's as well, I often get the notification that I have a message and when I go to fetch it, it isn't there. If I wait half an hour the message will eventually turn up and I can access it properly.

Everytime I have called Vodafone to complain they have blamed the handset or my location (CBD), I am glad someone has put a website together to provide Vodafone feedback, I thought we were the only ones suffering!

was happy with my sim only but got talked into a 24 month n8 plan. phone does not work at all. lodged with TIO. been waiting nearly a month. now i find out all the calls to india will be costing me!

I've been on Vodafone for about four years now. I have some areas where I know coverage is limited. But I can accept this as it is usually in areas that I am transiting through.

I recently signed up for the pocket wifi. It is working fine for me. I use it for my iPhone when I am not in a normal wifi for data. Speeds are great. Happy with the price.

One thing that does to get me with Voda is the long long long wait times. When I called to make dome prepurchase enquiries about the pocket wifi, wanted to see if I could use bonus dollars for purchase, Lara told me it would approx 40 mins until my call was answered. I thought what a joke.

I think Voda should sort out the call centre and reduce answer times for people. And put a public notice in the paper And their website to advise people who have been having problems that they acknowledge this and that they are working to resolve it. I think a good will gesture may be to credit all contract customers and prepaid some credit to say Sorry.

Besides the crappy service, bad voice and data, Vodaphone also blocks access an entire country you cannot call Cuba, although the agreement says that all international calls are allowed, it also blocks access to skype via internet tethering(when using the inet by connecting the phone to the pc).

I've been on Vodafone for about four years now. I have some areas where I know coverage is limited. But I can accept this as it is usually in areas that I am transiting through.

I recently signed up for the pocket wifi. It is working fine for me. I use it for my iPhone when I am not in a normal wifi for data. Speeds are great. Happy with the price.

One thing that does to get me with Voda is the long long long wait times. When I called to make dome prepurchase enquiries about the pocket wifi, wanted to see if I could use bonus dollars for purchase, Lara told me it would approx 40 mins until my call was answered. I thought what a joke.

I think Voda should sort out the call centre and reduce answer times for people. And put a public notice in the paper And their website to advise people who have been having problems that they acknowledge this and that they are working to resolve it. I think a good will gesture may be to credit all contract customers and prepaid some credit to say Sorry.