Got absolutely no coverage at my place of residence.
Recently I had to reset my password for my online acount. To do this they send a SMS. Only problem is with no signal I don't recieve the SMS with the temporary new password to change my account. Tried explaining this to customer service. They were unable to to send me an e-mail with a new password,they were unable to reset the password for me over the (landline) phone and they were unable yo send it to another mobile number because that number was not a Vodaphone account.
Over the last 3 days I'm still waiting for 6 new passwords to change my account.
Bring on February 2012 so I can transfer to another carrier.

I am losing work because people can't contact me... The calls go straight to my Voicemail which out of some mysterious reason does not send me sms msgs when I do have a message in my voice mail! FAIL FAIL FAIL And... When I go to a Vodafone store they refer me to their customer service number, which I'm doubting, is even working?? 2+hours on hold and NOTHING!!! It's money and jobs gone!!!! VODAFAIL!

I have same issues like others. Drop calls, don't receive calls, etc. Whenever I call, I get connected to Computer generated voice LARA who does not recognize my Indian accent & I never get connected to any human customer service. Second reason for not getting connected is very long hold time which goes well beyond an hour so I have to cut off that call myself. I am in contract so can't just change it.

Have 5 services connected to vodafone, 4 with 3G. All 3G services *don't*. It only works on 2G. On 2G it's slow (to be expected) but sporadic (not expected). On 3G it occassionally flickers into life onto to disappear as quickly as it appeared.

Have gone through the hoopla of lodging support requests with a 1 hour phone call to their support staff twice now, and have been politely asked to keep a log book of every time I have an issue with a call or data. Hmm. Let's see. Data. All the time. Even with full signal strength.

Phone calls - have gotten better lately. There was a 6 month period where I had a nightmare receiving or making a call anywhere in Sydney. Forget about SMSes. Couldn't even make an emergency phone call it was that bad!

3 x services are now off vodafone, only 2 to go. I've now been with vodafone for almost 12 years, used to be a rabid supporter of their $79 plans. 18 months of woeful service has left me burned and scarred and I'm not looking back.

I rely very much on my mobile as I am in sales in the fitness industry! I am sick and tired of having no service, receiving my txt msgs late and being unable to use my 'Maps' application for directions when I need it!!! Ontop of this when im at home my internet is forever falling in and out or not working at all!

My credit card has been hit with an unkown charge by Vodafone for close to $200.00. I don not have a contract, I use my card to top up my mobile and mobile broadband. After being on hold for over 2 HOURS, I was told to call my bank, bank said call vodafone, called v'fone back was told system is down and will have to call back tomorrow which is a work day F@#! you Vodafone.

Poor coverage at home for 3G network. A " case " has been filed and I was supposed to get a call back within 5 days but have heard nothing for 10 days.

no 3G again, im in a 3G area, and have an iphne 3Gs funny that its called a 3Gs, they blame my SIM and my phone, nothing is wrong with either, i have a new sim, they have cold transferred me 4 times today, and still no answers!! i pay 150 per month for a service they say they provide but no one recieves!!

i have 3g coverage for the duration of my contract and pre pay before hand, and amazingly once again i have ne access tom it at all, i need my internet connection and am still paying $150 per month for a service they are once again not providing. i have called several times aboutn this issue and have been cold transferred 4 times just today and still no answers! they keep telling me its my SIM or my phone, well, news flash is that its vodafone again. then the girl at the vodafone shop trys to tell me that iphone 3gs never could pick up 3g!!! what a joke!!! ive always been able to access 3g till now, once more, and the bloody phone is named 3Gs??? i am over vodafone, and been loyal to them over the years for a service they dont provide. i am in a 3g accessable area too

I seriously think the network quality has got worse since this whole thing came out. I no longer get 3G capability in Rushcutters Bay or Potts Point - both less then a 5 MINUTE train from the CBD!

Not to mention the standard several minute wait when dialing a number and having to wait for a connection - if you are lucky enough to make one.

Vodafone is truely a pathetic excuse for a service provider.

They wont cancel my contract UNLESS i pay over $1000 for a service they cant provide. The solution they provided was ridiculous.

For the past 6months I have had on and off reception, where I call people and my calls drop out straight away or in the best scenario the call lats 2mins and then drops out. Also when I was overseas Vodafone would deliver x100 msgs and calls from me, when I would either have a failed call or a msg that did not go through. My troubles do not stop there for months they have been charging me for voicemail, which had been turned off since Septer 2010! (i only found this out today, when I FINALLY got to speak to someone). Vodafone's failures also come to their stores and customer service teams, who constantly hang up during transferral or ping pong you around from department to department. In the last 6months TODAY 16/02/2011 was the 3rd time only in this period that I got to speak to someone, and not only one person but 7!!! I have gotten their names, and some of their extension numbers, which is a joke that there is no 1 department, which can deal with problems. Also only a miniscule part of my issue - the overbilling for phanthom Voicemailcalls (I have voicemail deactivated) we removed from my bill. My biggest problem of network was not solved, and by checking on a computer whether an area has coverage is not an investigation! They also kindly pointed out that I would be liable for every penny (direct speech from Arun) if I chose to sever my contract, yet not much could be done for a customer paying in excess of $1200 a year.

I have been with vodafone for three years.Very great until Oct 2010.When reception dropped to nothing.Ive in the middle of the Sydney.Have dropouts on both fone & broadband.WHY

Lara may spread out the enquiries for vodafone.But does nothing for customer service.When all you want to do is ask a simple question. Then when you get to spoke to someone.They CAN'T speak english.Every time you take your enquiy to a shop they tell you, you have ring Lara.

After months of pain and paying $69 for 1GB that I can't use I had enough and called the retention dept. at Vodafone.

Being a few months from the end of the contract I would expect them to be courteous enough to wave the cancellation fee due to the network issues they are facing. I couldn't have been more wrong.

Here is what they offered:

1. Next 3 months for free to prove that their service will get better.
2. Migrate me to 3 networks for free.
3. Pay 50% of the cancellation fee. Approx $125.

I wouldn't have a problem with paying the cancellation fee if I wanted out for my own personal reason but this is a legitimate failure on their part and all the options given were in their benefit. Why would I even consider continuing with them, "even for free" might as well not even have a phone it would be the same thing.

I'm tired of trying to talk to "Lara", waiting for long periods of time, not getting replies to emails, etc.

Called the TIO, filed a complaint and not paying a single bill.

Vodafone, spend less money on advertising and more on customer service.

I continuously not have service especially when I need it! My Iphone needs to be reset almost eveyday to attempt to gain coverage. I call customer service and they blamed me! I visited a store and she changed the sim card and advised someone would call me! Still waiting....................

sms to 1512 to get balance but balance never changed for past 7 days. Everyday i use around 3-5MB usage. How do I know how much left in my account?? I dont want to get nasty surprise when I receive my bill.

half the "help they give on the facebook page is telling people to turn off 3G and use 2G, that is a fucking joke!! people are PAYING to use 3G. what kind of scam show are they running. they cant get away with this!

Every other day I get people say to me 'i've been trying to contact you for days but your phone is either busy or saying out of service'. This has happened more often than not and is beyond a joke now.
Also I cant send MMS and have had to do a master reset three times, every time losing my saved contacts and data. Grrrr

I have been a long standing memeber of vodafone and I have recently got an iphone and moved address and now get little to no service.

I have spend hours on hold to vodafone complaining time and time again about the service I receive and nothing to this day has been done about it.

After several attempts they have given me discount off my bill but that does not get me out of my 24 month contract.

Vodafone advised me that it has something to do with the distance I am away from the exchange and tower but I have done my research and found out that i am around 300 meters away from it, I told vodfone this and they offered me a discount off my bill for 3 months until they update the tower.

I just want out I cant help that i get little service in the new house i have just purchased but they are not prepared to help me rectify the problem by releasing my contract.

My mobile connection constantly switches from 3G to HSDPA to Edge and most of the time ends up running on Edge only. I thought this was a temporary issue but no, now it's sooo frequent that internet is unbrowsable on my phone. I use my mobile data mostly on my way to work. Well, I used to. Nowadays I don't even try. Don't wanna get frustrated before even reaching work. And ya, the usual call drop outs. I am just 5 months into my contract. Is there anything that I can do to get out of my contract?

no phone calls in or out of home. HOME!!! where i am the most and needed to make phone calls the most.

Vodafone customers are expected to find a spot of reception and not dare to move a muscle. Travelling is not option for customers, the device you are using is not intended for communication, that's an optional extra but whether it works or not is not an option. This is purely ridiculous.

Calls dropped, dials failed, internet service access pathetic. Why aren't we told when we sign up? Because Vodafone Australia would not exist.

There is a payment credit on my Vodafone account. I have attempted via various help desks over the past 12 months to have this applied to current bills, and for the balance to be repaid to me. In this process I have contacted Vodafone at least six times and on each occasion I have been promised a return call with a solution. This has never eventuated. The information I have received during these calls has been incomplete/variable. I have spent I would estimate around ten hours either on my mobile or landline waiting either for a pick-up, or "further information".

Daily calls drop out, voicemail is delayed, calls will not connect. So frustrating and impossible to stay connected with such poor service. I am mostyly across the CBD and within 10km radius of this where you would expect the best service knowing the concentration of users. Time to change providers!

I lose coverage in my apartment! From the kitchen to the living room - it is insane. My calls drop out, my internet stops working... I am locked into a contract having to pay monthly for an unreliable service I don't even get all the time.

Constantly delayed VM

Thank God I don't have one of their phones! Wireless Broadband is the biggest joke. We are using it on a stationary computer in a good coverage area and the dropouts are driving us mad. Have gone to another major supplier, service is great, coverage fantastic, no more problems. It obviously is not hard. Bye Bye Vodafone.

in addition to poor coverage, drop-outs and failure to receive vcoice messages for sometimes days, sending email from iPhones on the Vodafone network has not been possible for Bigpond email accounts for several months. this has bene known to Vodafone, but did they contact customers to let them know THEY had the problem? No. After 40 minutes on the phone with a helpful yojng man to set u pa gmail account form which to send mail, I now find I receive all emails twice (once from the incoming mail acocunt and once from Gmail, and can only send from the Gmail account, hence now confusing senders even more with additional addresses. Do they stil lcharge the same for email services? Yes. Do they still charge the same for data that often doesn't download? Yes. Sorry, Vodafone, after years of being a loyal and happy customer, you have lost me. I'm looking for another non-Vodafone alternative. And i won't pay out my contract.

I had my contract cancelled like a week ago and was waiting for my final bill from vodafone and just got it in my email but instead of the $29 i usually pay it just says balance due: $2.81CR
what?? does that mean credit? or do i pay $2.81 lol
random. anyone know? thanks

Outages in my area for 2 days.. on the back of constant low reception in my own home in a main suburban area. I constantly miss phone calls or experience long delays in recieving voice messages. When i ring to report this they cannot log a complaint until the network coverage is restored meaning i have to wait longer to get out of my frustrating contract..

I am sitting here in my Apartment with 2 identical Mobiles side by side. 1 with Vodafail Sim and other with Optus. Optus showing 5 bars of 3G, Voda Showing 1 bar.

Family tried to Contact my urgently last week and could not get through even though Mobile was switched on.

As for their Internet, nothing but constant dropouts and never once saw HSDPA speeds. Emails were even timing out.
I am now on a Phone $ Internet Bundle with another Carrier and loving it.

today my town wagga wagga and surronding towns lost all recpetion, its the 1st problem i have had apart from when i was in qld with the floods which i fully understood why my phone wasnt working its best with coverage, but this is plan stupid, im unable to contact anyone and no one can contact me, pick up your game, im going back to optus at the end of my contract

No coverage, and on hold for too long. When you file a complain they tell you that it will take 10 business days to get back to us. WTF??? My company's probably losing money over this terrible service as well.

Congratulations, Vodafone.

YOUR GOING DOWN UNDERGROUND VODAFONE, YOU CRAP!
SO HOPELESSSSSSS
WAKE THE HELL UP

I drew a cheque in payment of 2 bills. The cheque was received and banked by vodafone however they only allocated part of the cheque to one of my bills and the other bill was not paid. The amount of the bill was $199.70 which they continuously chasing me for payment. I advised Vodafone of this in December 2010 and have provided them with bank evidence of the payment and still no reply. I have spoken to 5 different people and all have failed to fix it. It has now been over 2 months with no result. To miss allocate $200 is just ridculous how hard is to to look at their receivables ledger and see where the payment was alloacted to. Seriously fed up and I am taking this to consumer affairs. Can't wait till I finish my contract just to transfer to another provider!

I dont get why so many people still sign up with vodafone, dispite all the bad media converage on the news, internet and vodafail, I still see posts of people still signing up and then complianting on vodafail the next day saying there service is not working............Please people do you research before you sign up on a two year contract and then spend the next 6 months trying to get it disconnected. The only to stop vodafone is people stiop being sucked in by thier marketing and hit them where it hurts if people keep signing up with then there not going to fix the problems just be laught at all of you for being so stupid that despite at the problems they have people are still signing up. BOYCOT vodafone everyone and when they relise they are signing up anymore "NEW" customers maybe they do something about it.....I know for a fact all vodafone cares about is signing up new customers they really don't give a stuff about exsiting customers....one locked in vodafone doesn't give a stuff about those customers anymore

VHA MOST "UNRECOMMENED" COMPANY IN AUSTRLIA...
what a joke!!

Running a business - this is embaressing with my clients - dropouts all day, everyday

They are just hopeless, Friday night no reception or service what so ever for 8 hrs WTF. . . . . . then get on the phone to them to be only told that the department i need to talk too only works 8am-8pm third compliant in less then 3 weeks, they need to get there act together I am so over it I am loosing Business now because of their incompetence

Recharged with 30 dollars yesterday, sent FIVE txt messages since then, and i got a text from vodafone telling me i have insufficient funds. Vodafone, shame on you.

I dont get service at home or at work. Whats the point of having a phone!

Poor customer service, ever since vodaphone has merged with 3 the customer service has taken a nose dive. the first time i called i was on hold for 30mins then disconected. well i have just cancelled my sim card and taking my business to another provider.

I joined Vodafone service the day before yesterday. From on that day, my mobile often have lost signial, sometimes it took about 45 minutes to recover the reception. During the network failure, i called Voda customer service, first time, they said my mobile has not been activated. I said I have already made a call and recived a call then they said it is hand-set problem. So i I said i change my hand-set(i have 2 spare mobile), they were working good and the the call was disconnected even if i have waited for 45 minutes until the voda support man answer. In the meantime, my mobile has recovered the reception due to the unknow reason. This morining I have a same problem. I have record my mobile showing no service state and simultaneoulsy i called voda, they gave me bullshit explaination like activation, sim fault and hand-set. I was very upset because I tested my sim card and hand-set. Finally they said my area is currently upgrading 3G network so I will have this problem. Why do i have to waste so many time until i receive outrageous excuse. On top of that, i can check their upgrade status on their website but i will have this problem until the end of March. So they recommand me to disable 3G service. Why they did not send me a text message in regarding this issue?
i would like to threw away this bloody voda service. I will put on video clip on Youtube. I will disconnect the shit service.

So i have same faults as every one else, mostly my problem is no reception t home (parramatta)..

So i call up vodafone, make a complaint they say there lodging a tech form thing to see if there is a fault and will call me back in 5 days, no phone call and 8 days later i call them back and they say yeah we have a problem with the tower in parramatta and it wont be fixed too 31st of march..
I say ok wait am i meant to do till then and they say get a prepaid sim with another carrier too then........ WHAT A JOKE
I speak to the manager and get my contract canceled, last bill waived, just have to return my phone.

WIN.. Already got a new phone from telstra hasn't missed a beat :)

A cancelled contract by returning the iPhone unopend then billed over 1k,tried 3times to ring and cut off,then promised a call back and as usual ,nothing

I am moving my phones to Telstra! This is a joke

Dropped calls, Calls not connecting, reception bars going up and down like a yo yo! FIX IT UP PLEASE! my phone is vital for my small business!

No coverage anywhere, even in the Sydney CBD! Internet almost never works and they are so unhelpful when it comes to fixing anything. Customer service is something that they should read up on.

Dropped calls, very slow 3G.

transfer of ownership - second hand phone.

3 will not change the registered owner if you buy a phone from 3. this means they will not accept it for repair. If you buy a locked phone and the seller does not notify 3 and provide their pin - you cannot unlock it from the network because you are not seen as the owner - even though you can provide a Paypal receipt.

They say they will never change the name of the owner of the phone on their database. The second hand buyer is denied rights to the phone.

I'm totally sick of Lara telling me to "Hang in there, we'll be with you really soon". BTW Beware of her definition of "really soon" - it's anywhere between 20 to 70 minutes!
Vodafone is an absolute joke. Their network is garbage, their service is poor and their website experiences more technical difficulties than Apollo 13!!
Deifinitely not renewing my contract with them which expires in a few days.

Been on hold to 1555, just over 3 hours. Guess how many times I've heard "hang in there, we'll be with you really soon"?.

Also, I don't know how John Mayer, Maroon 5 and who sing that love comes to town crapola, would feel to have their talent associated with such fucking shit service? They probably don't even know.

My friend calls me and it always goes to voicemail even when I have full Iphone 3Gs - reception. Safari take forever and even times out, again at full reception with 3G coverage. Facebook FAIL all the time, not loading pages and even to load a comment it times out 99% of the time.

The calls will drop out at full reception even when I have been stationary for 30 minutes.

I feel like there is someone pushing a big red FAIL button everytime it happens.

Just received an email from them in reply to my complaint a month ago. Apparently my billing problem has been "resolved". I have news for them, NO IT HASN'T. TIO has been contacted.

Working for two months in Marulan South and Vodfone's coverage maps claim that I should have 100% talk and text coverage, with regional broadband. However, reality is somewhat different. Where I am staying, which is 4km off the Hume highway, has no phone coverage of any kind what so ever - let alone internet. So I cannot call my wife, at all, nor send her any emails. The only solution was to buy a T SIM card and they have full coverage on 3G that never drops out.

So now I'm paying $80 a month for nothing...

I called Vodafone to ask for copies of all my records. The lady said im entitled to them but shes not going to give them to me. I asked Why?, she replied because. I told her because is not an answer, she then replied I cant send the files.

Cannot make phone calls despite paying full bill 8 hours ago.

To all you pople who are still with vodafone contact the TIO I did and got out of my contract dont hesitate and do something positive. Greatest day when I got hte phone call from vodafone letting my off contract. NOw with another carrier and have no problems.

My calls constantly drop out or called failed i never have more then 1 bar signal and this apple i phone is not much better then the mp3 player it has on it. I call vodaphone i dropped out 3 times the fourth time i am told its cause of my 3G and if i turn it off i wont have the problem..... OK major WTF i am paying for a 3G service can i be compensated that willl be raised sir and some one will get back to you....... havent heard back only been 1 week continue to call them with no luck or result still being investigated. I am done tapping them on the shoulder if i hit them with a sledge hammer i may get there attention. Taking my complaint further to the ombudsman.

So a couple of months ago my Oct/Nov bill came to 320 bucks! Every other bill has always been in line with my $79 cap and never over and I definitely didn't use it more that month than any other... It was however the month that my phone started dropping calls, losing signal and generally being totally unreliable.
I've contacted customer services a number of times about the billing issues - which they say are not their issue but mine and clearly that's what I spent... It's ridiculous.
Anyway yesterday I finally had enough and rang customer services to cancel my contract because of that and the constant drop outs - they basically tried to say that it was obviously that I lived in a poor coverage area! Paddington in Sydney - I tried to make the point that the drop outs are TOTALLY RANDOM and occur for no apparent reason, I can be with other Vodafail customers and they'll have signal or vice versa but they didn't really believe it.
Anyway they're now doing an investigation - which I think is a total waste of time. they need to admit that there's a problem with individual phones dropping off the network not just the network coverage.
They also need to sort out my ridiculous bill and stop denying that also!!!
I totally agree with complaint 15280:
In short: Billing problem; dropped calls; incorrect advice/ promise by vodafone staff; on-hold for too long; overcharged; poor customer services....

POOR DATA
NO COVERAGE
CALLS FAILED
MMS & SMD FAILED
lack of reception
delayed voicmails
delayed texts- if even recieve texts at all

When I first started with Vodafone they disconnected my old service and then sent me my phone and USB - however they neglected to send any sim cards. After many phone calls and several attempts I finally received them - in the meantime I was 4 days without any service at all.

I have been with Vodafone for several months and have an ongoing frustration of calls failing, calls dropping out or no coverage at all. I also on occassion haven't received calls but much later have been notified of a missed call. I do not have a land line and wouldn't want to depend on this service if ever I had an emergency. I want out out of my contract as I am paying for a service that is virtually non-existant.

I also have a USB Modem (part of a combo plan) for the internet and have always had Poor or very poor signal when I have used it from my home. For the last 10 days I haven't been able to connect to the internet from home and have to go to the local library for several hours each day to use their internet. My USB Modem also works when I am at the library. I'm doing more work from home now and I have no internet service.

I phoned this morning to lodge my complaint with technical difficulties and was advised they could only help me if I had another phone I could use so they could call me back on that while they guide me through "trouble shooting" with my phone. My phone is the only one in the home and its a huge inconvenience to have to go and find someone elses to use. Surely there must be a better way of sorting it out. I was also told I could go to a local Vodafone store and they could phone me there!

Vodafone are useless, and they know it, call 1555 and speak to someone who cant talk proper english, they need to hire professionals.
so many people i know have walked out of vodafone, there going to be in for such a shock!
POOR DATA
NO COVERAGE
CALLS FAILED
MMS & SMD FAILED
This has been going on since last November!! 2010 wake the hell up!

Vodafone are pure and utter garbage!
They smsmed me i was about to go to another network then end up charging me for 3 months that i had no network, wake up VODAFONE!
You are losing 1000's of customers, you will go down!

I have not been able to send a simple text message from my iPhone4 since 10am this morning, according to the error..."Cannot activate Cellular data network" What a VODAFAIL!!!!!!

During the Burrill lake bushfires we suddenly got top reception the type we used to have some years ago. Bushfire out and signal drops out again.

No reception when i just joined Vodafone a month ago. At first i thought it was my new phone but i realised it wasn't at all.
I get no reception everywhere. Network is lost all the damn time.
Im really sick of it. Ive been on this service for a month and already want to leave!!

Have had no Mobile Internet for over 4 days and my laptop can not read the Internet stick, that was only replaced 6 months ago. I don't bother calling them as am on Optus prepaid and waited over an hour last time I had an issue. I emailed them this time and got a reply saying they would get back to me within 10 Business days. So I have had to go and purchase another companies pre paid mobile internet stick as I have work to do and can not deal with these issues.

Vodafone sort yourselves out

My bills have gone from $68.00 per month to $150-200 per month. Only happened with the last two bills and i am close to going over my cap this month AGAIN. Cant undertsand how this has happened as i do not use my phone that often. Called up vodafone and spoke to someone who didnt really seem to care nore did she understand what i was talking about. Does anyone have any suggestions?

I suffered from SEVERE lack of reception, no data coverage & really bad service. So I decided to act upon it and after several calls to Vodafone, hours on hold, emails and complaining to the Telecommunications Industry Ombudsman, I have finally been released from my VodaFail contract without paying anything and was reimbursed for the fees & charges I have paid to upgrade my phone (which voda told me was the problem due to my lack of reception).

To others who are in the same boat, Vodafone MUST release you from the contract. You need to contact them and in your letter you need to give them a deadline, if they do not respond to you. Email the ombudsman and tell them your situation. Vodafone will contact you and will try and keep you but by law they must release you without you paying anything because they have bitten off more then they can chew. They have oversold their service....

Ensure in the letter that you write the following......"I understand I agreed to a contract with Vodafone under the terms & conditions, that I pay for a service that Vodafone provides, however I have not received the service I was promised and hence will not continue to pay for this contract, I would like to be released without penalty and reimbursed any fees paid". and make sure at the end you state that you will be contacting the ombudsman should this matter not be resolved to your satisfaction....

Goodluck...

When I am on the phone, the calls drop out EVERY SINGLE CALL!!!!!!!
Can't stand it!

Wot the hell.. phone cant make calls! cant have a converstaion with out it droping out! cant facebook at all!!.. I called LARA & spent 45mins on hold...
See ya later Vodafail!!!! oh & by the way phones says every 5 mintues network lost..

I have to go back to a landline or use Skype via TPG - we cannot us the mobiles,

Every day on the main highway at Lane Cove calls drop out at the same place. I have reported this on numerous occasions but to no avail, the reply being 'our coverage is a bit light in that area'. come on!! Sydney metro area, how hard can it be?
At my home in Cammeray I also practically have to stand outside on the balconey to get coverage - piss poor.

I am so sick of text and voicemail messages arriving hours or days after they are supposed to - especially voicemail. I have had 22 voicemails delivered in one day that were up to a week old - shocking VF!!!

o = GPRS the fastest you'll reliably get anywhere on vodafone.
E = EDGE you feeling lucky, punk?
3G = when?

Bought a phone two years ago online, cancelled the order was told there was no cooling off period. Didn't receive the phone or a refund. Contacted them again was told I had to call a number to get a refund because I didn't ask for one at the time (of course I want a freaking refund you idiots!!!! I don't just give money away). I'm still waiting for something...ANYTHING!!!!

It's quite frequent that I got the message saying service not available when calling someone who works in the Sydney CBD. Please don' tell me the city is not in coverage.

I wrote to Vodafone complaining above the poor connection service a month ago. Since then I haven't heard from them and today I was told the number I gave out was wrong. True, the number is wrong but does it take so long to find out that I make a typo in the email?

So frustrating to try to make calls repeatedly only to have silence and then then the 'call failed' announcement. Have given up, am moving providers

I just want to change my number but tried yesterday for one and a quarter hours
on hold it was then 8pm their closing time. Phoned this morning right on 8am
their opening time and after 45 minutes I had to hang up to leave for work. I tried again when I got home from work at 6pm and gave up at 7.15pm as I had to
out. Sent them an email telling them their service was "no service" and when I pressed send I got an email saying "we have received your message and someone will respond to it within 10 days" What a joke.

Vodafone management failed hard.

the service bar is there but i can not make or receive calls

I just left vodafail now I'm with Telstra & Internet it's much much faster compare to vodafone & optus. The service on Telstra much better & signal much much better then optus & vodafone

Now waiting over 70 mins for support to pick up.
Trying to connect to my customers and am not able to.
Who will compensate me for picking this useless network?

voda scum, you have no idea on how to run a mobile network - "VHA" ? what a joke !
2 idiots working together = no customers = no company.

Internet speed on laptop dongle is often in single digit Kbps speed.
This is about 1/1000th of the speed advertised.
I'm glad I got the 365 day plan - it might take that long to download some U-tube clips.
Service assistance and help ? - even if they double thier human staff in this department it will mean there are only 2 people manning the phones.

QUITE SIMPLY THE MOST DISSAPOINTING PHONE CARRIER I HAVE EVER BEEN WITH
1.DROP OUT EVERY DAY
2.MESSAGES COMING IN DAYS LATE
3.UNABLE TO GET A LINE OUT TO MAKE A CALL
4.TERRIBLE RECEPTION
5.SNAIL LIKE DOWNLOAD SPEEDS
BASICALLY I WANT TO BE RELEASED FROM CONTRACT, AND IM GOING TO TELSTRA.

ENOUGH IS ENOUGH

Very generous Dropouts , late voicemail up to a week or so ,,incomprehensive text messages when checking account balance,poo r voice quality.Just about anything that go wrong DOES.

30 minutes to get through to customer service and still havnt spoke to anyone, all to get a handset unlocked which of course wouldnt owrk on there web page. unbelievable what these guys doing. everyone cancel vodafkers

Poor reception, drop outs, internet drops on and off. I can't even get transferred to technical support. tried 3 times and all 3 times I get disconnected from the call once I get my call transferred from the helpdesk.
How epic is that? Can't even lodge a proper complaint. Will try again, but doubt it will get through again.

Everytime Vodafone resets the APN configurations which has been done twice over the phone now it works for a while then it just stops working and I can't get emails, internet or look at apps and my area has 3G Coverage.

when I first activated my phone it worked for a couple days and then quit receiving inbound calls, this I did not know for a couple weeks while I happily put my number on my CVs and left with various employment opportunities. finally I noticed that I was not getting any texts either and asked a friend and they said that they never could call me... I spent 3 hours on hold and gave up for that day, the next day I spent 2 hours on hold and finally got through, after trying everything with the phone and still not being able to get it to work the guy said there was nothing else he could do and I had to take the phone into a vodafone store and swap the sim card... after an hour at the phone store they got it working. long story short, week later does the same thing, 3 hours at a phone store, worked again for a week now for the third time I can't receive any calls...

i recieved an offer to swap my Three mobile internet to Vodaphone - promising better prices, better service - etc etc etc. Their customer service was so bad and I spent so many calls trying to fix it and being sent from department to department without succes I cancelled my account within the first two weeks (which required far too long with their "cancellations" (ie. retentions) area and finally a contacting the TIO to get them to drop the charges for my first months "free service".

What I didn't realise until after all that was that even though I had been assured that when I "swapped over" they would take care of cancelling my internet account with Three - THEY DIDN'T!. Two months later (and not using my Three account, assuming it was cancelled) I have looked at my Three account and realised that they never cancelled it and had I actually ended up with Vodafail, I would have been charged for both.

So, if you are a Three customer that got that offer in December and swapped over, make sure you check your situation!

1 The sim I bought and have been using for five years is not in my name. Vodaphone won't let allow me to put in my name, I could get a new sim but half my contacts would lose me.
2 After assurances from Vodaphone that my phone with roaming would work in the US I get there and have to buy a new American phone because there is no coverage for me anywhere.
3 Wankers change my contract without telling leaving me with a useless $29 piece of paper.

Had a huge mess which I have already listed on this website.

So (thought I had) escaped vodafone.

Now, at teh same time as escaping vodafone my iPhone stopped working. So temporarily switched to another phone.

I went to the apple store to have it looked at to see if i could get it fixed and they needed a sim in it. So put in my new XXXXX sim in the phone and it didn't work. Apple informed me that all iPhones other than those bought directly from Apple are locked to the network that you bought them from and that i would have to contact vodafone to get it unlocked.

So went to the vodafone reseller that I got the phone from whowhen I bought it TOLD ME that it was unlocked as I was going into a contract. Noting that all my previous phones fomr vodafone were never locked.

When I asked them about it now they simply told me that they would never have told me that and said again that i had to contact vodafone and it would be about $200 to unlock (a broken phone remember). So they lied.

I went to the unlock section of the website. put in the details required of the serial nmber of the phone. It came up as unrecognised and a message saying that vodafone will contct me within ten days. From past experience I doubt they will. I also doubt there is any chance now of unlocking it.

I am not going to spend a week of attempted calls, that dropp out or be put on hold for hours to try and talk to someone about it.


So lies from the reseller now and useless phone.

Was teh only provider i had used and was with them for 13yrs. will never return

sigh

Someone will call me and leave a voicemail but I don't get a message or any indication that a voicemail has been left until 5 hours later or the next day, I called Vodaphone and they said there is nothing wrong my voicemail... that's it.

Been on hold since 6pm waiting for someone to answer. It's 8 8.20pm.

I just rang the cancellation depart to get out of my contract. of course they answer instantly.. the call dropped 5 minutes in yes... can't ring back now for some odd reason the "service is unavailable".

grr