Really, really poor 3G speeds.

Not only the service has degraded significantly over the last eight months. I started checking weekly my current spend to insure I don't get ripped off. But today, I went in to check and to add insult to injury, self service is not working. So now I can't even see that Vodaflop is ripping me off in advance of the bill.

ok guys i've put a few posts on and want to let you know there is hope!! after 2 weeks of arguing with vodafail i got out of my contract 10 months early...heres how. (this is for an iphone but will prob work on others and is what the vodafail team in store told me) call "lara" ask for retentions and upgrades....tell them you want out coz of poor service if this is the case....they will try offer deals...dont accept unless your happy with them...ask for an investigation into service/coverage/reception in your area and that if they dont resolve it to your satisfaction you are going to TIO. they will say they will call back, they tried while i was working i answered and asked for them to call back later...no call. waited a few days and called them and asked for resolutions team...guy did a few checks and "yes ma'am your in a low service area we will release you from your contract just send phone back in post bag we send" gladly sent their dodgy phone back....also if you dont get the postbag in said amount of days go instore and get them to make note that you looked for it!...now too see what they do with my bill....goodluck guys!

Customer care promises to phone back in an hour - no call. This happens 3 times in 1 day and they just keep passing the problem onto someone else. Cant understand people on the other end. Have to repeat yourself 10 times so they get what your saying. As soon as my issue is resolved im going to Optus.

Last august my mobile broadband contract with vodafone ended so i was paying as i went. Anyway my modem broke and they told me that i had to either purchase a new one (for $200) or i could cancel my plan (at no cost as contract had finished) and start a fresh one on the new bundles and get the free modem which I choose. So they cut my sim up in front of me and threw out my broken modem. So 6 months down the track I get a letter of demand from a debt collection agency saying that i owe $400. I was confused as I make direct debit payments every fortnight. ANYWAY long story short it turns out that they didnt actually cancel my old plan so I have been continuing to pay that one and the new one was sitting there building up with no payment. But instead of trying to fix it after numerous phonecalls last night I was put on hold and when the call centre person returned (after 25mins)they advised me that they had been speaking to the supervisor and that my case was considered fraud as I told them I only had one mobile broadbamd account. They said someone will contact me within 24 hours to disscuss it further. So because of THEIR mistake I am down money, have been referred to a debt agency AND accused of Fraud. Seriouly Vodafone. YOU ARE USELESS.

Vodafone is starting to tick me off. I have had my phone for 10 days, changed providers, and the phone loses signal, drops out while I am on a call and in my room does not have signal at all. I got a new phone from them as well and the phone lags, it freezes and the battery dies within hours after making a 10 minute call!!!!!!!!!! I am so annoyed and when I went to vodafone they didn't even help me with this problem!!!

Called to find out if i could purchase a charger from my local store (on hold for 30mins), was told they have no way of knowing or finding out and was given the phone number for a north sydney news agency... huh?

Amongst all the other issues I am having with them, I missed all my birthday calls and voicemails yesterday :( I thought everyone had forgotten......

"Our network is not good enough, and what's letting us down is coverage"
At Vodafone Sales Conference, Sydney

Michael Young
Chief technology officer

I have been with vodafone for over 6 years i have a 3G doogle and Mobile on a contract for the past one and half months i have had lose of coverage every day while in middle of calls i lose coverage and call drops. My doogle most of the time doesnt connect to the internet and keeps getting error if my 3G bill is looked at i have hardly been able to use it due to this reason i have 2 other people in the house who are vodafone and having the same issue. I am disappointed as i have been a long time customer with them and feel we should be advised is there are maintence issues or upgrades rather than being left with no service and paying for it.

Called 3 Customer Care, who were experiencing "abnormally high call volumes" (again?!)
I repeated my name and date of birth to six different people.
I got told the obvious ("there shouldn't be a problem with your service").
I followed their instructions to reset my iphone settings (losing my carefully ordered apps into an alphabetical mess, didn't help).
I downloaded and installed new software (didn't help).
... then after TWO HOURS AND NINE MINUTES the guy told me that there was nothing wrong with the network and that it must be my SIM card, i needed to go to a local 3 store, get a new SIM and if it still didn't work, to call him back... because i have nothing better to do with my time.

Continually getting Network Lost - sounds like what everybody else is suffering out there.
Funny how the only reliable thing about Vodafone is that the monthly bill arrives regularly

At the moment i cant receive usage info, two day delays on SMS, very poor service in most of the lower mountains area of sydney. Isn't this a breach of contract, i have to obay the contract for a carrier that cant even supply a service yet their is no recource for them. If they don't get their act together soon im goong elsewere!!!!!!

This is the latest hit from Vodafone - released about a month ago. :)

When trying to view your usage details in "My Account" section on the website the following error shows up:

Sorry for the inconvenience
- An unexpected error has occurred. Please close your browser and try again later or call 1555 (a free call from a Vodafone mobile) or 1300 650 410 from another telephone service (standard charges apply) to complete your request.

So for the past month I have been "trying again later".

This is a capsized comedy... :)
(LOL "capsized" - "cap" and "sized").

I can't make any call or receive any call at this point at st leonards nsw
i restarted the phone, no dial tone or anything. trying calling myself from home phone and it sent me into voice mail. Problem is i got full signal bar

Man you so fail

I have Vodafone internet and mobile. And the internet was out for two nights last week. I use the internet to talk to my family back home so when its down I can't talk to them or do any business back home like internet banking etc. I can never send sms on my mobile phone as it always says pending so I have to use up all my credit to call people. Its so annoying.

my vodafail account has stopped notifying me of voicemails which has put me in a few awkward situations with work, friends and other issues.. costing me money aswell (for missed work)..
plus for days at a time i cannot use the vodaphone web broweser due to apparent high usage. but seriously.. days at a time?
FAIL! i pay good money for their service and i get screwed in return. i can't wait to change when my contract is up!!!

This is the second time I have posted to this website. The first last year. I have now been bounced out twice today using my wireless internet connection. I am on countdown until April when I can get rid of this useless, over-priced, hideous piece of technology and go where someone cares about me.

Just got off the phone to customer service where i was on hold for 46minutes!
I rang up Wednesday last week to complain about coverage, dropped calls, no emails, no internet etc. and was told that there was a network problem in my area and they would ring me back to let me know whats happening...guess what? No Callback! When I called back today to enquire further I was told again there was a problem in my area, but that it wouldn't be resolved till the 4th March??? Today is the 7th of February!! A whole month more of suffering what I've just been through for the last 3-4 months??? AAAAAAAAGH!!!!!
Vodafone....You Stink!!!

yay! just ported my number over to Telstra after being let out of my vodafail contract 7 months early due to all the issues i was having. :D happy days! First thing the guy in telstra shop said when i told him i was with vodaphone "oh im sorry!" lol.
So yeah, dont give up!! If you arnt getting service dont put up with i...t.
Also when trying to port my number we had to ring the vodafone call centre while in telstra shop to get my account number, after 7 minute wait and no one answering, i ended up walking to the vodafone shop in the same shopping centre and was standing there waiting for a good 10 minutes while 2 customers in front of me were complaining about having no coverage. one of them was on a $79 plan and let me tell you she wasnt happy !! Another one was in there after being on hold for 2 hours and getting the call back option and was never called back. the staff was just like nothing we can do you have to ring up. wow so helpful. Telstra staff were ALOT more helpful and took the time to sit down with me and explain everything about my new contract and showed me how to use my new phone. Ported my number within 2 minutes. and then she even took the time to get all the contacts off my vodafone sim and put them on the telstra one. VERY appreciative as last time i was in vodafone and they told me it was a sim issue they didnt save my contacts and it deleted them all. wasnt impressed!!!

I am being sent information that is incorrect - I know this because I am not being sent regular statements. I complained about this - a year ago (after yes, having ''Lara'' on the other end of the line) and apart from me, The Customer, not having the time, like any of us, I felt Raped of endless money that is being paid without receiving regular statements which are always over the amount I signed up for. . I am in pain with confusion and I cannot even speak to a real person.

In the last year I have consistent network coverage issues. Consistent - my friends can only get hold of me on certain occasions and when they do, the phone cuts out. These are in areas of the CBD, the Eastern suburbs, Pyrmont and Botany !!!!!!

I will never have another contract with Vodafone for as long as I still breathe - plus, I'm a walking advertisement if a LITTLE is given in a quantitative way! So.... goes to show ...I've got to go get on the line to Voda Frrrrr
Sascha

to give you an idea how good the wireless usb stick is, on average it disconnects me every 1 minute and 20 seconds(on average).. just imagine if you had to rely on the internet for work?
you bastards vodafone

If i had a dollar for everytime i have been on a call and my line dropps out due to the poor reception, or a dollar for everytime someone has called me asking why "lara" is telling them that i have either switch my phone off or my number has been disconnect i think i would be a millionare. Thanks for nothing Voda!

I decided to have a contract with voda fone mid july 2009 and what a mistake that was, from the word go i wasnt recieving texts, people weren't recieving my texts and as for pictxt. they were either delayed by 2-3weeks or just not recieved at all!!! this is the worst network and their customer service people are the worst i have ever had to deal with.

bein charged for excess usage... calling someone i live with $440 excess. why would i callmy flatmate that many times?

I cant receive phonecalls from my Zetland NSW 2017 apartment, I can make calls but they sometimes drop out, then I have to wait a while to get signal, when I do I get missed call messages from the person trying to call me back.

I also cant receive phonecalls from my 28th floor on George St, Sydney office. I sit next to a guy with Telstra who has no problems.

I am using Optus cable internet as my main ISP and use Vodafail wireless internet as my backup just incase Optus Cable Internet is down (which did happens a couple of times). The speed of my Vodafail wireless internet (USB stck) is close to USELESS; the signal bar is always on the lower end of the scale. Time for Vodafone to wake up and get the problem(s) fixed. No use to market the service at cheap rate if the service is NOT up to scratch. Also, Vodafail's web site must be developed by the 'high school dropped out' developers. It is better NOT having a web site which is NOT working probably.

Brother inlaw called at 11am yesterday, phone never rang. Recieved a SMS message about a voicemail 12:05 pm Today.

Vodafone defaulted my account and I had no idea I had an outstanding bill. I was more then happy to pay it.

I have it on good authority that Vodafone are currently installing a temporary phone tower inside Sydney's convention centre (SCEC) to achieve 3G coverage during their own national sales conference...
(8 Feb 2011)

Last week on Tuesday and again on Sunday my boyfriend never received two very important texts from me - it has caused us some considerable grief because I come off looking like I am not replying at all and that I don't care.

At least on Sunday I was smart enough to send another copy as an email 8 hours later.

4 months of this now. When will it end?

Thanks yet again, Vodafail.

Staying in Mona Vale Sydney-using wireless pocket wifi. Pages not opening-took 10 minutes for a tiny GIF to open this morning. Safari hanging opening any page. Vodafone asking me for password a few times a day. I bought this so I could travel and upload photos on photography website and it is NOT working...using Telstra on iphone and same pages open in an instant-same with network where I'm staying.

Gradual deterioration of voice quality over the past 4 months. As good as unusable now, when initially it was perfect.

We have renewed 4 new plans with Vodafone 3 months ago and the following happened:

All 4 plans were incorrected registered and despite spending over 4 hours with Vodafone, and on each occasion being reassured that they have been rectified, all 3 plans are still being overcharged;
Existing auto debit details did not roll over and I was threatened with a disconnect notice by SMS;
One of the new phone was both incoming and outgoing call barred and we found out that there were 3 months of payment in arrear when we first used the phone; we informed Vodafone calls were never made and no inovices were received either by mail, SMS or email while the plan detail were also incorrect. Vodafone denied our information and informed that invoices were sent to a Hotmail account; however that particular account is not attached to a Hotmail; SO THE VODAFONE STAFF MADE THE STORY UP!!!!;
We were informed that credit will be applied on the incorrect charges and late fee will be waived; as of today, they are still showing on our bill; We have been over-charged and the so called Help Desk is not helping at all!
And yes, calls have been dropped every now and then even in Sydney Metro

In short: Billing problem; dropped calls; incorrect advice/ promise by vodafone staff; on-hold for too long; overcharged; poor customer services and irresponsible directors!

I HAVE BEEN CHARGED FOR INTERNET USEAGE ON MY PHONE & THE AMOUNT OF $516.80 FOR 3 WEEKS.I DO NOT USE THE INTERNET ON MY PHONE THAT MUCT AND I FAIL TO UNDERSTAND HOW I HAVE INCURRED THESE CHARGES.

the coverage they say they cover is not correct i am in a two year contract and there is no reception at my house like i was told there would be this is my only form off contact so if there was an emergeny i would not be able to contact anyone

cannot conduct business effectively.

Just contacted TIO again. Received Jan bill by email today. Amount owing and date payment due only. Again no billing details, even after Vodafone Tas and various workers in India,have promised me that full details would be supplied. They can do it after I complain each month, why can't I get the correct bill in the first place ? Hope TIO has better luck this time! Didn't have a problem prior to Oct, 2010.

Data speeds are shocking and have constant dropped calls. I see the following messages appear so often on my phone I'm starting to think it's an iphone feature ''Cannot activate cellular data' 'No Service' and 'web page unable to load. Why am i paying $79 a month for again?

Vodafail can go f@## themselves but before they do that i need to get out of my contract.

The sad thing is, when i do move to another service provider, I will be so greatful for an average of 3-4-5 bars of service that i will think it's a priviledge rather than a standard of service I SHOULD receive, that i'm paying for.

Feels good to vent. :)

i've been a customer for 5 weeks, they can't get my bill right under a normal Cap Plan

I was at bondi junction, I couldnt get a reception, then I went on the internet and it gave me the message that I was overseas, and that I would have to pay to use it. I didn't see the message until I had already used it so that means I have to pay. Then I went to coogee and I didn't get any reception, even though the messages finally sent after 5 minutes, the person I sent them to didnt get it. I thought what would happen if I needed to call 000 and I had no reception. appalling service vodafone.

I have tried unsuccessfully to contact vodafone for 6 weeks via email and telephone, they simply do not call me back. I contacted the tio and they told me to port my 7 numbers out and they would contact them on my behalf. After 14 days still nothing, the tio gave them another 48 hours, more like 100 when you take into consideration the weekend and my investigators sick day. Still nothing! It has now been classified as a level 3 complaint thus costing vodafone in excess of $20k simply in fines! They have to pay up not apply credits on this one and there is now a full blown investigation into their handling of my accounts! To say I am fed up is an understatement! Completely useless and incompetent behavior!! Let's hope the government gets involved and sends them back where they came from!!! Oh did I mention that I'm a Gold Dealer of their services!!! This is disgraceful conduct from a multi national company trading in the lucky country! The CEO has to be sacked immediately! They have also announced it will take from 4-6 months for them to be able to perform again! Are they serious!!!! Joining the dole queue on Monday!

Trying to register on myvodafone after receiving an msm that my bill will be $100 extra. Tried for explanation but given runaround and told my bill will arrive in a few days so wait for that. Go to register on myvodafone which quotes "this should take no longer than 3 minutes" Put number in to "username"
we will send temporary password via sms. If not received within 15 minutes call. Do this twice then get told it could take up to a week due to technicalities. I'm out of my contract so I guess I'll have to pay the extra and go back to Telstra.

I have 2 start of the art telephones that I can not use on this primitive network; fix what was a really good one.

So voda is out in Merimbula, Pambula, Eden and surrounds. Has been since about 5PM this afternoon. We are talking an area of about 70km wide... Pathetic.

A mate of mine was making a 3 hr train trip to come over, He turned around and went home after calling with no answer and two texts at 3pm. RECIEVED THE TEXTS AT 8pm and had no idea he was on his way. PATHETIC.

I am going to go crazy !!! I tried to use my phone for work purposes last week as I'n emergency services I tried to make one call 12 times did not ring once ! I nearly through the damn thing on tar road!! I rang vodafone following day I was told to try the crap with settings I'n my phone which did absolutely nothing and they obviously know that . I again rang today after being on hold 45 mins finally got through I was put on hold then hung up on! I got. A call back then they hung up on me again !!!!!! No call back so I rang back a hr later And was told due
To them being real busy they would call me back tonight which they did not do!!! I rang back tech support 810pm which had a recorded message they were closed . I then asked to speak to customer service manager who could not give two hoots!! Said all he can do is get tech support to call me back tomorrow night and that the idiot I spoke to earlier put down that I was able to male calls now !! I went off at him and told him his staff need to stop recording bull&&&& and that I have already made a complaint with ombudsmen. This is a joke!!! I want out now!!

I am on a iPhone 24 month plan I tried to doanload four application today at roughly 4mb each. I went to school with my phone on lock (as the apps still load). I get home it turns out that only 2 of the 4 apps have downloade over a period of 6-7 hours and the last one is downloading now, I enalbled wifi on the lhone (which is currently capped) and it downloaded instantley!!! I get EDGE Nd it takes forever

Vodafone i hate you

Since July 2010, I have experienced everything from no data coverage in my suburb at the weekends to call dropouts, delayed text and voice messages. I have spent up to 2 hours on Saturdays and even working hours (almost every 3-4 weeks since) trying to explain the problems as they occur to Vodafone customer service teams. My company-issue mobile, my personal mobile, my iPad and mobile broadband are all with Vodafone. In fact, in early December, the security alarm system in our premises was triggered at 1am but the security company was unable to get through on my mobile - and - I didn't receive their voice message until 12noon. Surprisingly - and - fingers crossed, my issues seems to have improved since all the publicity about Vodafail.
Although, an incident that occurred this week has prompted me to post this.
My boss is who is also a Vodafone customer is currently overseas. He travels overseas on a monthly basis. This week, he received a text from Vodafone advising they have suspended his service. Account is up to date, ie: no outstanding invoices. When I enquired as to why service was suspended, I was told that there was an UNBILLED roaming charge amount of $3,000+ incurred in the current cycle and that this amount had to be paid before service would be re-activated. Notwithstanding the fact that my boss has been a long standing Vodafone customer, frequently incurs up to $6,000 in roaming charges AND account is always paid in full when due.

Applied for a new nokia N8 with Vodafone. dunno why as already with them for +10 years. Used to be good. Applied on 2nd December 2010. Still no news by the 25th january 2011. Sent them an email asking whats going on and complained about very poor service, both phone and customer. very next day, DECLINED. Hmmmm convienient?
I, as so many of my friends, are VERY OVER IT! Im leavin....BZZZZZZ!

i have been in a battle with phone companies for the past two years. Finally, after releasing me from my contract "3" convinced me to go with Vodafone (as they did not have the phone in stock which they had promised me 3 months earlier), not knowing any better i agreed; this was my first mistake.

The first two bills they sent me were incorrect (overcharging me by $90 on both). i called customer "service" on numerous occasions to try and solve the problem but was told that there was nothing that they could do. as i did not pay the incorrect bills my service was promptly disconnected for two days with no explanation.

I live on Sydney's north shore (20 mins from the CBD) and i have NEVER ONCE had full reception in the 5 months that i have been with vodafone now. i consistently have "no service" in my house, and when i am out the reception and connection quality is shameful. Voicemails on average take 4 days to arrive to my account, and the internet connection is slower than the dial up i had in my house ten years ago.

IT IS A JOKE, i think that Lara should start looking for a new job, as Vodafone will not last with this kind of service!!!

So my problem is this: I HAVE to stay with Vodafone whether I like it or not, if I want to be able to stay in contact with my brother who lives in Estonia (northern Europe). Because Vodafone was originally a European company, it's the only Australian provider that has a bilateral agreement with my brother's telco in Estonia. In short, that means that it's the only Australian provider with whom I'm practically guaranteed that my text messages will reach the other end and that I'll receive the responses. I've tested the theory with Teltra, Optus and Virgin and different points over the last ten years and it seems to be true. With all three providers, either my brother didn't receive our texts from Australia, or we didn't receive his, or both. So bottom line for me is, if I want to be able to stay in text contact with my brother on the other side of the world, I HAVE to stay with Vodafail. That kinda sucks a bit.

Reception drops every minute or two..i live in Sydney metro and can't get more than 2 or 3 bars and that even drops every 5 mins. This is my last purchase from Vodafone. It has been pain in the back side. Whether they resolve the issue or not..they have lost me as a customer.

Why sell smart phones, when more than half the time they cant browse, GPS wont work and this is before we get into the well below par performance. I am willing to bet that a Mobile phone from DoDo would crap on this.

Have had no coverage since a call dropped out 2 hours ago. Vodafone - you are a bunch of first class muppets.

I have had issues with reception and dropped calls since Day 1.
I also now have issues with Voicemail since November, and they never seem to fix it

well, for starters i have no reception. Any where i go. Which makes me very angry. Also some of the vodafone stores have very bad customer service. One manager at a store told me she would lie to her regional manager and tell her that the device i am returning actually works. And im not kidding. She is always yelling at customers. And her store are racist, they only talk their language to people other wise they treat u with no respect. Also, she said (exact words) "vodafone doesnt really care about prepaid customers". And another thing is that my bill is telling me i have spent $210 over, which i havnt. Gosh!!! Please let me know if u have any of these issues. Take care every one.

Poor reception. 1 - 2 bars of 3G when outside and not touching the phone. Make a phone call and it drops out. Use data service to download and it takes forever then fails, I end up having to wait till I get home and my phone links up to wifi for it to complete.

So 4 emails later I was advised that for phone calls I need to switch my mobile to 2G and when I want to use data switch my phone to 3G, then switch it back to 2G when done.

The coverage map shows that I am covered by their service - but looking at my reception I'm barely receiving reception at all. I was told by their customer service person that they are doing nextwork upgrades in my area - the nearest upgrade is 10km away.

All contact now with vodafone is promises that someone will contact me later... worst service ever.

Ive been a customer for over 10 years and have just calculated that i have spent in total over $50,000 with Vodafail. My most recent bill was $1200 as they make a packet from my on global roaming charges - atleast that is what i thought until i realised its all the recalls i do from the signal dropping out. The coverage is absolutely woeful and is getting worse. The customer service people seem to be in denial but yet friends who have Optus or Telstra have full coverage in areas where I have none - almost anywhere on the pittwater, atlease 3 spots between the upper north shore and north sydney, in the southern highlands etc etc. Vodafone - you have done nothing to reward my loyalty and your inadequate network is causing me and everyone I speak to frustration. Time for a change...........

how could i be so stupid to sign up for wireless internet and get no access, robbing bastards

ive been on the net for 9 minutes using vodafones usb shi# stick and have been disconnected 6 times already... this company is criminal

I have never in my life EVER had a problem with Vodafone- until I got to Sydney! They never answer their phones, and when they do its passed 8pm so you have to call back the next day.

The worst reception I have ever encountered, anywhere in Sydney for that matter.I can't use internet or send photos!

Totally not happy, or impressed!

vodafone is crap never ever use them!

They did an unauthorised direct debit on my account for $226 and sent my account into overdraft and left me with no money to even buy my lunch or get home today. Said it will take a week to refund the payment. All the other bills I have due now will also not be paid, awesome for my credit history!!!!!

I recently migrated to Vodafone (which I should not have but too late).
I was connected with 3 and migrated to Vodafone 3 days prior to the end of my billing cycle. Now Vodafone is billing me for that 3 days of use when 3 charged me full for the said billing cycle. Vodafone CSR says, they don't care about 3 customers and its billing. And I thought they own 3 and should be responsible for this whole migration process.

During the migration process, the Vodafone guy said it will be seamless, it will be just a transfer of contract! AHA again.... Total lie to customers. Shouldn't they be liable with their statements. It was an $20 extra charges for me. Now if they do this for all 3 customer migrated customers, imagine how much extra money they are getting considering that they own 3 anyway and is also charging on that side. ACCC should look at this.

I purchased an iphone 4 with vodafone last year and have had nothing but problems. constantly drops out. screen freezes. i avpid using it when i can and use my work phone

Last week I could not make a single call to anyone. I constantly had "searching" on my phone. I had enough so I rang Vodafone on their head office number (94157999) and explained my dilemma. After arguing my point for almost an hour they agreed to reduce my plan from $79 to $65 and to give me free service for 3 months. I was told that it would take between 1 and 3 months to fix their service. If they havent fixed it by 3 months I will be cancelling my contract and returning my phone.
To all you disgruntled people, call head office and argue as I did.
Thanx for nothing vodafone.

I have spent MANY hours in the past month trying to get an answer about my issue of NO SERVICE on my vodafone iphone since relocating. I was given a 100% guarantee that I would have full service in my new home so I renewed my contract in June 2010. When I arrived here I had one bar or none but persevered, thinking once I move again into our newly built home I should be right as I had given them my exact address and they assured me I would have full coverage. When I moved in here in Dec 2010, I ended up having NO SERVICE 24/7. Jan 2011, I decided enough was enough and after reading all the stories on here and reading through the class action advice . I made the first call and was on hold for an hour. I left a msg for them to call me back..they called me back and I didn't speak to anyone til I came off hold after another hour, and THEY HAD CALLED ME! After approx 8-10 hours during the last month of being handballed to one call centre person to another, I finally demanded to speak to the retention manager tonight where he told me that he did not believe I had no service and they would not help me in anyway. If I wanted out I'd have to pay $1200 in early exit fees.Needless to say, I was livid. I asked how a call centre staff member could deem me a "liar" about my service accessibility from a call centre in India. After an hour of being told that they could do nothing for me (they suggested I try 3 I said what do you think I am, stupid...Vodafone OWN 3 as well) the "retention manager" decided that in good faith they'd waiver the cancellation fee but I'd have to pay $245 for my handset.

I am soooo angry and frustrated and feel totally ripped off. Can anyone else advise from their own experience if I should accept the offer and just pay the $245 and be done with it, or keep up the frustrating effort of calling the customer service centre and get out of contract with no penalty at all. I have lodged a complaint with the Ombudsmen .If you have had a similiar experience and have some advice for me could you email me at (Personal Details removed)



Thanks for the advice

Vodafone Sydney Network is currently experiencing network difficulties... NO vodafone, Sydney is always experiencing your network difficulties!

im having continuous dropouts, worst customer service, data is that low its gone past the point of ridiculous, im completely over it all. even recieved other peoples bills in the mail, vodafone completely sucks, pull your fingers out vodafone, or change your dam name to vodasucks!!!

I'm in Nsw with a best friend in Townsville that I'm trying to keep in contact with since 4.23pm to 7.53pm today I've taken 15 screenshots at various times of my iphone 3gs on searching when I rang on another phone they told me it's because of her reception her end WHAT she's sending other ppl sms and on facebook on her phone !!!!

guess what everyone. i got a text and email today saying they will let me out of my contract HOORAY. what a grand day! After 2 weeks of them ringing me when im at frigging work everyday. why do they ring during work hours for fucks sake. they could at least ask u what days u have off or what times so they can ring when u will actually answer.
Although it has no info whatsover on how i go about this!!! idiots!
Has anyone got this text/email?
What do i have to do to get out of it?
just go to another telco and port my number?
or do i have to actually do something more with vodafail

Vodafail's delayed SMS is intentional to optimise the use of voice which create more revenue. Overseas, SMS/text is almost instantaneous and cost is dirt cheap you can even get "free 100 SMS" with minimal recharge without expiration. With today's technology, SMS which is purely digital should be quicker for digital equipment to transfer than voice. My son sent an SMS message to pick him up from the train station. After waiting for an hour assuming his message was received, he decided to come home by himself. Two hours later, I received the message now 3 hours late. A follow up SMS he sent after half an hour waiting was received next morning. Discouraging customers in using SMS brings more revenue by resorting to voice which is charged at a higher rate.

Still on hold after 50 minutes during which I had lodged an online complaint to TIO. Had been calling Vodafone for 3 days in a row but when I do speak to a person, they tell me that it's "the wrong department" and "please hold while I put you through the right department"
Enough is enough - why should I keep spending my money on really bad service?

no reception at home. I get voice mail 2 days after they have been recorded. always have a bad line and dropping out.

Im sick of this!!!

I find this service get worst by the minute continueous drop outs
sounds of water in mbl phone phone jams up keeping having to reboot
not to mention having to walk 5 lilometres to get help in stinking hot weather
HOW LONG DO WE HAVE TO PUT UP WITH THIS DOES IT MEAN FOR US LOYAL CUSTOMERS TO GO TO A NETWORK THAT WORKS cmon VODAFONE more $$$$$$ in the towers not the execs fat wallet

I can't get reception in my home, my sister's place or a hospital that I regularly stay at (I have a medical condition). This has caused so much stress, they are all in highly populated areas, ie, West Pennant Hills, Paraamatta and Vodafone tell me that they don't have any network issues in these areas.

I've been trying to resolve this for the last 6 weeks to no avail. The problem however has been going on for ages but until there was all the stiff in the media about it being the Vodafone networks fault I thought it was just the way all networks were! I'm paying $88 a month for a service I often can't use.

I'm looking for a job. I've had several interviews and was wondering why none of them had the decency to call me back. It turns out they have all left messages on my voicemail. I haven't received the messages yet. There were no missed calls either.

I live in NSW post code 2283, I get no 3g, very low telephone reception and calls are dropped regularly...pretty bad... i pay 69 dollars a month and I can not use the bloody thing

Vodaphone increasingly getting worse in my area, now have to stand in the middle of the street to make a call when at home, just another thing to add to the list of problems.. Contacted the "Customer Care" service to complain, was on hold for 45 min before I got to speak to somebody, after explaining my problems was told that I have very good service coverage in my area. If this is their idea of good coverage I would hate to see it if it was bad. After further discussions with the person, who was obviously not listening to a word I was saying as I was asked the same series of questions on a number of occasions, I became rather infuriated and either my phone cut out on me, again, or I was hung up on. Either way am totally disgusted with the so called service I have been provided.

I've been having issues with Vodafone for quite a few months now. I find that my calls drop randomly, with the message "Connection Error". This is usually happening when I have full reception bars on my phone.

Very annoying!

where do i begin... I have been a VF customer for about 7 years. Started on the smaller plans and gradually made my way to the higher plans with the introduction of iPhone plan. I have had constant problems with my service ever since.. My plan is the $69/month but most of the time i make a few international calls which adds about $20 to my bill which is fine by me. this is constant. Then over the last 4 months my bills have been coming in at $500 for crap that i don't even understand. I try calling VF and i'm put on hold for AT LEAST 45 mins...... then i speak to someone who I can only guess is in India or some other offshore call centre. I explain my disgruntlement and the response is pretty much cryptic. I have no idea what the result is. the last time i complained they credited me $180 and the next bill my plan had increased to $79/month.... without my knowledge. Called again... another bloody 45 - 60 mins on hold... nothing is explained. THATS JUST THE BILLING. then the actual service is disgraceful. My phone indicates full coverage but it's flat as a pancake... nothing. I can't use my data download because i takes a forthnight to open a page, my calls just drop out, i get txt messages from people 4 days later (Within this time someonme could be dying, dead and buried without me knowing) and my GPS tells my i'm in the middle of the ocean??? then when i complain... i'm told it's my handset... i have a whinge to Apple, they replace my handset... the same shite happens again... Class Action here i come.
OPOWER

No network coverage,can't access internet, Today not able to send or recieve any phone call,message or can't check my email. On friday I sent the message to my wife in the day time at 11.00am to buy the medicine for my son and the message was delieverd at 4.30pm when she finish the work and came out of the office. Doctor rang on Friday to my wife to reconfirm the appointment but failed due to no signal. When she finished the work at 5.00pm and came out of the office then she received a message for missed call and she checked the voicemail. Because she couldn't confirm the appointment it created a big mess for us on monday morning when i took day off and went to doctor and they refused to see after a long wait of 3 months. If we are unable to contact to each other in the day time, then what is the use of keeping this stupid or useless phone. I was with 3 network before for last 5 years and i never faced this problem. I want to go back to three but vodafone don't allow this. Even when we call vodafone the waiting time is atleast 60-80 minutes.

I cant seem to even access my account balance info... how am I supposed to know where I stand? They cant tell me what my account balance is, but I am sure that they will be able to tell me exactly how much I will be overcharged at the end of the month!

over the last few weeks, my phone keep dropping calls, people get number unavailable when calling me and internet browsing very slow.
Yesterday, i had 5 line drops and a funny noise ....
I have been a vodafone customer for Years now but am over it, its bad.

I was just on the phone with another voda user, and both of us had full bars, but we were constantly interrupted with no sound, or static. The called with a drop out.

Sigh, voda, I already don't use much of your data services that I pay for, at least give me my phone calls!

Contacted Vodafone on 26 August 2010 because on average my wireless broadband connection is 5 kilobytes per second, a lot of the time it has 0 bytes per second. I was told to ring Vodafone, tell Lara to connect me to Data Services but when I did
a) there is no option for Data Services
b) I got transferred to someone who spoke bad English and had to shout DATA SERVICES 3 times
c) was put on hold until I had to go back to work as I called during my break.

Honestly, does anyone have any idea how I can get out of this 24-month contract? It feels like I'm giving my hard-earned money for a service I am not getting!!!!

I have been with Voda from day one. In the last 12 months I have noticed a marked drop in area coverage. It can happen happen at any place or any time...I will look at my phone when it lights up, only to see it display 'No Service' on the screen. I'm over it!

Not good enough voda! I pay for this service, yet you aren't keeping up your end of the contract.

Well I read everyones input and did it. I did not want to as changing telco's is inconvenient at best, especially when you have been with 1 provider for over 10 years+. But no longer could I put up with almost non-existent 3G coverage at Bankstown Airport, Parramatta and Castle Hill. Rang Vodafone (all politely), investigated, confirmed 'low signal areas', thence no argument exit from contract with 11 months remaining. No penalty. iPhone offer to keep at $386 but no thanks. Rang Telstra. Within 10 minutes was all signed up to Next G. Phones arrive in 48 hours and numbers will be ported. Vodafone graciously gave me 8 days to find a new provider for which I thank them. It ended up being painless but still inconvenient.

Both me and my wife are with vodafone. The problem is even if you have full bar reception the call still goes to my voicemail, and I will only get the voicemail hours/days later. To compound the problem my wife is a Doctor and when she is on call she is expected to make life decisions. Well guess what is never gets the call, an issue that got her into trouble with the hospital that she is covering. Not to say we live in the bush, we are in metropolitan sydney

I have recently left Vodafone since their reception has been so bad. I was charged $700 to exit my 24m plan!

This is disgraceful and i will tell you why:

1. I rang them 7 separate times waiting from 7min to 45min without getting in contact with one employee! So i had to leave without being able to complain and since i pay with automatic payments I couldn't even negotiate and now they have my money and I will have to fight to get it back.
2. Their 3G service has been terrible since day one and has become unusable at worst and patchy at best.
3. I can't use their service at home?
4. There are 2 exact cutout points on the way to work!

Terrible service and they need some serious work to get their reputation back in order!

Being into a shop in the TGV, the big vodafone store. the shop members name is Lawrence, bad service, not motivated at all.

Since taking out a 24 month contract, I've experienced data drop out issues, emails working one day and not the next, and the horrendous customer support just makes me cringe when I think about the next 18 months until I'm released from the contract. Their customer support is the biggest time wasters! There's no help their support staff can provide that can't be found on their website. Very frustrating for me to have done my homework, tried all else to no avail, wait at least 30 minutes in the process of being passed around the world, then confronted by a poorly English speaking staff who obviously, is doing the same as what I have done, while I wait.

Numerous calls back and forth, hours and days later, ironically due to poor network coverage while I'm complaing about data drop outs, still no resolution. And when I insist on obtaining a call reference number, asked to speak to their supervisor to escalate my issues, (because clearly they are just wasting my time), to my infuriation, I got hung up on!!!

beside drop calls and no service since day one i bought the fone over a yr a go, but never complaint to vodafone.. i now been bill for $1783.23 for roaming which i was on overseas trip last few weeks but the point is i was never use my fone and fone was off the whole time.. only when i was in wi fi area and fully detected wi fi that's when i use my fone for web browser but by saying that i dont browse to long max 5mins but in the end i got bill for $1783.23 and i have been calling vodafone customer service but they are very bad in handling calls, i and have to wait at least 30mins minimum before i can get throught to customer service and i then got transfer to few diff areas but still no one can help me in resolving my matter.
i have contacted TIO and hoping they can help. i am willing to participate in suing vodafone and very happy to see i am not alone.
cant wait to get out my cotnract with vodafone this July.

beside drop calls and no service since day one i bought the fone over a yr a go, but never complaint to vodafone.. i now been bill for $1783.23 for roaming which i was on overseas trip last few weeks but the point is i was never use my fone and fone was off the whole time.. only when i was in wi fi area and fully detected wi fi that's when i use my fone for web browser but by saying that i dont browse to long max 5mins but in the end i got bill for $1783.23 and i have been calling vodafone customer service but they are very bad in handling calls, i and have to wait at least 30mins minimum before i can get throught to customer service and i then got transfer to few diff areas but still no one can help me in resolving my matter.
i have contacted TIO and hoping they can help. i am willing to participate in suing vodafone and very happy to see i am not alone.

I cant make calls or recieve them, once i called customer care, we went through all different ways to fix the problem, HOWEVER MY PHONE STILL WONT MAKE CALLS OR RECIEVE THEM!, I now have to wait a week before i have any news on the matter.

im with vodafones sister company grl, after swithcing from optus to grl i have been completly unsatisfied! continuos connection errors, no service, line drop outs and credit dissapering with no explanation from vodafone as to where it went, were paying for crap and theyr stealing our money!!!

I am prepaid, I have had the service cutting out since nov 25th, my phone keeps cutting out saying 'connection error', people have been trying to call me and my phone has reception yet the caller gets the message saying I have my phone off?!?!?! Not good comparing I have a business to run! I am pregnant with mine and my Fiance's second child, it's a complicated pregnancy AND I have an extremely ill family member who I am Next Of Kin for! I spoke to Vodaphone multiple times, keep getting told there is nothing they can do, I have filmed my phone showing that I have waited minimum of 45 minutes each time, what can I do?
Courtney